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2,036 Norwegian (NCL) Port Canaveral (Orlando) Cruise Reviews

We learned a lot on this trip. This was our first big ship experience, and we learned that we definitely like the smaller ships better. We like the feel of the concierge and butler knowing every single person, and them always being there ... Read More
We learned a lot on this trip. This was our first big ship experience, and we learned that we definitely like the smaller ships better. We like the feel of the concierge and butler knowing every single person, and them always being there even when you don’t call. Since the Epic is a bigger ship with more Haven suites, you don’t really get that feel as much as you might get it on a Jewel Class ship. We like the feel of the personal service. It’s just impossible to do that with all of those people in The Haven. Another big thing is that the elevators were so busy and in such high demand that it took forever to get one. Even when just going up one deck. Elevators are vital to transport Emily in her wheelchair, and it’s really annoying to have to wait. (And yes we know about The Haven room card slot, but it didn't always work. We liked Bowen the concierge, but didn’t get know him as much as we did Omar last year. Once again, this is simply because Bowen was taking care of too many people to get to know all of them personally. Omar is actually taking over for Bowen in a few weeks, and we cannot believe we missed him! The layout of the Epic is very interesting. It’s the only ship of its kind, as NCL had to cancel the order for her sister ship due to a dispute with the ship builder, STX. It was the only ship that has not been built by Meyer Werft since the Windward in 1993. The view of the outside deck on deck 7 is completely obstructed by life boats. This means that you can’t stand and watch the ocean flow by. There is also no access to an aft facing deck, since the aft is completely filled with aft facing rooms. These are some things that I absolutely love and look for in cruise ship. Sometimes it’s just nice to stand at the aft and watch the calm wake of the ship. The only place you can actually kinda see the wake is at Spice H2O on deck 15, and even then your view is somewhat obstructed. As far as entertainment on board, we loved all of the shows and parties. The Cirque Dreams show was excellent and very entertaining. We also really liked Priscilla Queen of the Desert! I really liked how they had themed parties at night at Spice H2O at the back of the ship where the big screen was. One night they had the 70’s dance party where they played music from the 70’s and everyone from that era danced along. They also held an 80’s dance party. One especially cool party that I did not get a chance to personally attend was the Glow Party where they paint your face and hand out glowing cups and glow sticks. As for service, it was always very fast. Whether we were in the Haven Restaurant, or a specialty restaurant, we always got what we wanted very quickly. I found that this time around the crew wasn’t very welcoming and happy as usual. They kinda seemed burnt out and tired of their jobs. They still did an amazing job. Better than any other cruise line we’ve been on! We had never been to any of the ports of call on this itinerary except for Cozumel. I'd have to say that Grand Cayman was my favorite port because of how beautiful it was. We never felt unsafe or threatened in any of the ports. I don't think we will be booking an itinerary with Great Stirrup Cay anytime soon. We liked it, but it just wasn't as great as it's all hyped up to be. I think that NCL took everything they did wrong on GSC, and fixed it on Harvest Caye. We thought Jamaica was fun too, but probably wouldn't rush back there anytime soon. When booking in The Haven, you get all five Norwegian “Free” at Seas perks. We ended up upgrading the free 1GB of internet to unlimited, and adding 2 additional dining packages so that the other two of us would have it. Only two of us had the Ultimate Drink Package (one of the perks), and that seemed to work out just fine for all of us. We used our shore excursion credit to pay for $50 of the beach club in Jamaica. I know that’s only four, but the friends and family sail free perk did not apply to our sailing. A complaint that we had that had nothing to do with the ship or the cruise line was the loud and rowdy kids in The Haven. I get it, it’s spring break, but after 10 PM it’s just reckless and obnoxious. The people in the suite next door were up yelling, screaming, and blasting music into the late hours of the night. One night we even called security, but they were still really loud. We might have been a little bit petty and banged on the walls at night and in the morning while they were trying to sleep. Disembarkation was FAST! It was within the blink of an eye! I looked at my watch in our stateroom at 7:33, and when we were on the curb at 7:49. 16 minutes. Way to go Norwegian! We also had a little surprise waiting on the curb. We had booked a limo to come pick us up a couple months back. It was so cool! I’ve never been in a limo. It kinda lightened the blow of having to get off the ship. Now that it’s over, we keep doing things like waiting for someone to put napkins across our laps at places like McDonald’s or Olive Garden, and waiting to be escorted to the front of long lines. I even tried to pay with my ship card somewhere! It didn’t work if you didn’t already know. Whoops. Back to reality, am I right? We’re headed home and the Norwegian Epic is headed to Barcelona on a 15 night transatlantic cruise for her summer cruising season. I would like to say a huge thank you to Norwegian Cruise Line for another unforgettable cruise! Even though we don’t have another cruise booked YET, we will definitely be sailing with them again in the near future! Read Less
Sail Date March 2018
We had sailed on Royal Caribbean both times in the past and absolutely loved it- in particular the Oasis. We did upgrade to the Haven and that was fabulous. I'm not sure if we would have liked it as much, had we not upgraded. The ... Read More
We had sailed on Royal Caribbean both times in the past and absolutely loved it- in particular the Oasis. We did upgrade to the Haven and that was fabulous. I'm not sure if we would have liked it as much, had we not upgraded. The customer service in the Haven was excellent! I would do it again in a heartbeat. We ate breakfast in the Haven each morning- tried the general buffet once, but we were not impressed. The specialty restaurants were excellent - particularly the French Bistro. The Haven also had a private sun deck which we loved- it was only for adults so it was quiet and relaxing. We love the bigger boats with more options. We were not too fond of the smoke in the casino which was actually everywhere on that floor. Norwegian's private island was awesome- it was very clean and they put on a lovely lunch. Looking forward to trying out one of their other large boats sometime! Read Less
Sail Date March 2018
This is my third NCL cruise, but first on the Epic. I picked this particular cruise as I had little options due to my kids spring break week and I don't like to go to the same place twice. This is what NCL had to offer and I was ... Read More
This is my third NCL cruise, but first on the Epic. I picked this particular cruise as I had little options due to my kids spring break week and I don't like to go to the same place twice. This is what NCL had to offer and I was excited to go on a mega ship. Here is my summary Embarkation, quite smooth especially as it was right at 11:30 when we arrived at the port. Cabin, two aft balconies 8210 and 8212 they were ready by 2pm. Clean and some what spacious. Shower was good but the toilet was loud to flush and no privacy. Norman our cabin steward was amazing, he even fixed the heel on my shoe Dining, so many choices but you have to time some restaurants right. I pre booked my three specialty dining restaurants months before we set sail. Teppanyaki was our favourite of the three we went too. Garden Cafe buffet was great for what it is, always found a seat. We like Taste this best for breakfast, lunch and dinner. O'Sheehans Irish Pub was the worst, for some reason no matter what time of day or night the service was always super slow. Entertainment: great variety, loved Priscilla Queen of the Desert show. Wish I booked Cirque De Soleil show before we boarded as it was fully booked every night. We watched some of the quizzes in the Atrium, you need to arrive early to get a seat before these game shows/quizzes. Service: Norman the cabin steward was a great guy and a pleasure to have as our steward. Most restaurants and bars we visited had wonderful service, my only complaint is the service in the O'Sheehans Irish Pub just so slow and not very friendly staff. I had the unfortunate visit to the medical center with stomach flu on the first night (not caught on the ship but in Florida). the Medical center staff were great and the Dr was very understanding and gave me two shots and some tablets. The rule is you have to stay in your cabin for 24hrs after your last episode of vomiting or diarrhea which sucks but totally understandable as you don't want to infect everyone else on board. Splash Academy: the kids club staff were amazing and I felt extremely safe leaving my 3 year old in their hands, they are the best part of the ship. They take the time to get to know your child and are very friendly, and work super hard to make the kids love going. Ports: Great Stirrups Cay, kids had a good time food was ok, weather wasn't great so we only spent a couple of hours on the island. Ocho Rios, we hired a guy Chris from www.chrisjamicatours.com. Great guy, I told him where we would like to go and he drove us. First stop Mystic Mountain Bob Sled. Chris helped us get our tickets and told us where to go. We went up the mountain in the chair lift with stunning views of the bay. There was a long line for the bob sled ride which was a shame. However the ride itself was fun, I wish it was cheaper as it doesn't last long at all. Then we called Chris who picked us up and took us to Dunns River Fall a 600ft waterfall you climb up with a guide. I think everyone who got off the four cruise ships in town that day where in the falls, the place was packed and it ruined the trip. We waited an hour to get a guide and then the joined the 100's of people climbing. Not fun, but we paid so we had to do it. I was a little nervous and took the 3 year old with us but he was great and managed the climb. We arranged with Chris a time to pick us up and take us for lunch. he choice a his local restaurant, he called ahead with an order as it was very busy. When we arrived he found us a table, ordered our drinks and the food came quick. It was delicious. Chris then drove us back to the port, he was a great tour guide and highly recommend him. Grand Cayman, Georgetown. I didn't book anything so after searching for 15 minutes for a taxi we finally to one to a beach resort on Seven Mile Beach, taxi cost $4 per person, entrance to resort was $2 per person and you can use all their facilities, pool, beach, showers, toilets, bar and restaurant. A little crowed at first but people soon cleared out. I have never seen such clear water in all my travels like the water here. Warmish, calm and some beautiful fish. My 13 year old loved snorkeling here. Lots of taxi's waiting outside to return people back to the port. Cozumel. I booked an excursion through NCL as I didn't want to be stuck like we where in Grand Cayman looking for a taxi. I already knew we wanted to just hang out a beach. We choose Playa Mia day pass. It takes a long time to get off the ship and on to the bus to take you to the beach for some reason, then a good 40 minute drive. By the time we arrived there was only a handful of sun loungers left and no umbrellas. The weather was overcast so didn't matter too much. The ocean wasn't that pleasant with lots of little pieces of seaweed and stuff floating around, not great for snorkeling. The only good parts where the splash pad for the 3 year old, the inflatables in the ocean for the big kids, the kayaks and pedalos. Food was mediocre, water in the pool and hot tub was cold. Over crowded and not worth the $40 each person. Disembarkation: AWFUL 2 hours to get off the ship, through customs and to the parking lot. Main issue was there was only 2 custom officers working, checking all 4100 passengers. Disgraceful and so unnecessary. They have the same amount of people to get off every week they need more staff. I still like NCL because of there Freestyle dining, kids club staff and their variety of things to do onboard. Read Less
Sail Date March 2018
Norwegian Epic: We chose this cruise because we wanted to go back to Ocho Rios and George Town. We were concerned about the size of the ship and if it would be too crowded. But the ship itself is very nicely decorated, it seems to have ... Read More
Norwegian Epic: We chose this cruise because we wanted to go back to Ocho Rios and George Town. We were concerned about the size of the ship and if it would be too crowded. But the ship itself is very nicely decorated, it seems to have plenty of room, and it didn't feel crowded at all. All the staff was very friendly, pleasant, and helpful. We always got seated right away at the restaurants, the food was good, and we didn't have to wait a long time for our food. The cafe was very nice and had a good variety. We really enjoyed the shows and entertainment, and the cruise director was nice and friendly. We were impressed how they run the photo gallery now. You don't have to search for your pictures anymore. You are assigned a bookcase and binder number, and they put all your pictures in your binder. The only thing that wasn't easy was embarking and disembarking. With that many people on the ship it was a very long line to wait in both times. However, getting off the ship at the different ports for excursions was very organized and was not a problem. The only bad experience we had was in George Town trying to get back on the ship after our excursion. The line for the tender boats to take us back to the ship was so long and you were standing in the hot sun the whole time. There were about 4 or 5 cruise ships there at the same time and they didn't have enough tender boats for that capacity. If we knew that was going to happen we would have bought hats and cold water before we got in line. And when we finally got to the NCL tent, they had cold water to give us, but they only had about an inch and a half of water in each cup! We all so hot after standing an hour and a half in the hot sun that we could have drank a whole cup of water. Overall we were very pleased with the ship and staff, and we had a good experience. Our excursion at Great Stirrup Cay was the beach and snorkel. The beach was clean, the water was very beautiful, and there were plenty of beach chairs. It was a relaxing day to just walk around, snorkel, and soak up some sun. We enjoyed the free buffet lunch and there was a bar if you wanted to purchase any alcoholic beverages. We didn't see very many fish when we were snorkeling like we did when we were there many years ago, but the water was pretty cool that day so we didn't stay in for very long. In Ocho Rios we did the Bobsled and Dunn's River Falls. We took a very nice chair lift up to Mystic Mountain through the rain forest. The views of the coast and water was beautiful. When you got to the top you got to ride the Bobsled down. It was very fun. It may have only lasted about 2 minutes, but then the track automatically took you slowly back up to where you started. You could ride it as many times as you wanted and there was an infinity pool you could swim in that had an amazing view of the coast. However, we had to keep track of our time since we still had to go to Dunn's River Falls. When we got to the falls it was very crowded and our group had to wait for quite a while before we got our guide. There were many groups and many lines going up the falls, but it is still a very fun experience. I would recommend just doing one of the excursions instead of combining them. That way you can get there first thing in the morning so that it won't be so crowded and you would have more time to spend at the location. In George Town we took the Turtles, Turtles & More Turtles tour. This was a great excursion there you got to see a lot of sea turtles of various ages. There were huge ones swimming in a big area with a board walk around it. They also had different pools with some younger turtles, and some pools with baby turtles that you could actually pick up and get a picture with. They were very cautious and had you sanitize your hands before and after touching the turtles. They also had an aviary that had several different kinds of birds you could look at and feed. But the best part of all was actually being able to swim with the turtles! Be sure to bring your water cameras to get the best pictures up close of these beautiful sea turtles. Finally, our last excursion was in Cozumel where we did the Speed Boat, Snorkel & Beach. That was awesome fun! After a brief training we got our gear and got into a two person speed boat. We followed our guide through the beautiful caribbean waters for about 20 minutes. Then we got out and snorkeled for about 20-30 minutes. After that we got back in the speed boats and did some more racing over the water for another 20 minutes. When we got back to the beach we had a delicious lunch. They gave you the option to purchase pictures of you in the speed boats, but before we could purchase ours we had to get on the bus to go back to the port. Before getting back on the ship we had plenty of time to do some shopping. This was a very enjoyable cruise and the ship was very nice! Read Less
Sail Date March 2018
As someone who enjoys cruising I often read the reviews here on Cruise Critic. I find it hard at times reading the different opinions of passengers who were all on the same ship on the same sailing. Some had a great time while others ... Read More
As someone who enjoys cruising I often read the reviews here on Cruise Critic. I find it hard at times reading the different opinions of passengers who were all on the same ship on the same sailing. Some had a great time while others thought it was a complete disaster. Just a little about me, I'm a 53 year old male and have been on many cruises in the past such as carnival, holland america, celebrity ,MSC and norwegian. With that being said, this is my first time writing a review on any cruise. I want to start out my review with how it started with our arrival to port Canaveral. We arrived at about 9:45 very little traffic, easy access to parking and plenty. Super easy park car and walk a few yards over to the porters to check in luggage. NO wait. We were directed to the first security check in (their are two) very quick moving and i would say maybe 6 people in front of us. Second security stop moved just as fast. Now on to reception for check in . Easy! No problems.. very friendly staff. No wait. After check in we were in the second group to board. We headed to the Garden Cafe for lunch and it was 11:30 not bad at all. By 1:00 we were in our cabin and already unpacking. We had a (hull balcony) deck 12 in the front of the ship... Loved it, so private and very quiet. This was a cabin we got after taking part in the upgrade offer from Norwegian, so glad we put in the offer for an upgrade from our inside cabin. The cabin was nice ,plenty of room for two with plenty of storage. Everyone finds it a strange layout with the separate bathroom layout but, honestly its not a big deal and by day two you dont even give it a second thought. Ok,, now on to the bed that everyone says is too short, well.... due to the shape of the wall/headboard the mattress has about 3 to 4 inches that are under the headboard. Hard to believe that no one has realized that you can grab the handle at the end of the frame.. and pull it out just a few inches and add all the lenght you need and still have plenty of room to walk by, Im 6'1 and my feet did not hang off the bed. Slept great very comfortable and the cabins A/C worked great. The cabin was clean and well stocked at all times by our steward Dominick. (great job) As always passengers and crew must participate in the muster drill, and nothing to it if you paid attention to directions ... you could see the confusion on many passengers faces due to the fact that most didnt pay attention. No fault of crew people just dont listen. Sail away party on pool deck was crowded and is to be expected with a ship of over 4000 The Epic is a huge ship and I found it to be clean and in pretty good shape for ist age. We enjoyed the food in Taste and the Manhattan, both were nice and we had no waite at all every night of our cruise. The service did seem rushed at times and I get it... they have a lot of passengers to feed in a timely manner. yes, some staff were overworked and it showed but, no one was rude. The garden Cafe had plenty to offer for breakfast, lunch and dinner. no issues finding a table there is always one available. Enjoyed the circus dreams dinner show... set menu, food was good and the show was good. Worth the price. As for entertainment.... we really enjoyed Prisclla queen of the desert! Burn the floor was just ok... ive seen this show several times in the past and it seems to have changed "alot" Honestly couldnt wait for it to be over,. The 80,s party at spice H20 was alot of fun. ( can you say drink package) (oh my) ok.... the pool... yes! it does get crowded, yes there are chair hogs! Ive never been on a cruise that didnt have chair hogs... little secret you can go up to, i think its deck 15 and there are plenty of empty chairs... and yes you can also order a drink the servers are always coming by. ( this deck was a well kept secret) and it was heaven getting away from all the crazyness of the pool area. As for the ports... they are what you make of them. your on vacation(enjoy) Disembarkation - we did the self assist, walked off the ship with our luggage and was in our car and had our parking paid by 8:30am (we really lucked out because lines were starting to form. All in all we really enjoyed ourselves, no complaints... with the ship or crew IS it big, yes! Are there over 4000 passengers yes! A little planning helps ,book things of interest and you will not be disappointed. i would sail with norwegian again. Read Less
Sail Date March 2018
I've sailed Norwegian four times. This was my first on Epic. I was reading reviews prior to the cruise and was slightly apprehensive. It took me a good day or two to learn my way around the ship. A strange layout. And yes, the ... Read More
I've sailed Norwegian four times. This was my first on Epic. I was reading reviews prior to the cruise and was slightly apprehensive. It took me a good day or two to learn my way around the ship. A strange layout. And yes, the bathroom is not the best set up. I was prepared for that. And the complaints about not being able to get a lounge at or near pool is true. But this was nothing that ruined my cruise. The crew were all very pleasant. Ship was clean. Food was plenty. If you couldn't find anything you liked, i think its a taste bud issue. Entertainment was enjoyable. Don't miss Cirque Dreams. Its worth the extra $. How am at the Moon is a MUST! They are fabulous. Embarkation went smoothly. Disembarkation, not so much. Took forever. But again, you have to expect these things and just go with the flow and not let these things ruin what should be a great vacation. Read Less
Sail Date March 2018
This was my first Caribbean cruise and my third time on the Epic. I say great job to the employees of the Epic!! Everything was excellent. The ship was beautiful, clean, comfortable, and packed with many things to do and activities to ... Read More
This was my first Caribbean cruise and my third time on the Epic. I say great job to the employees of the Epic!! Everything was excellent. The ship was beautiful, clean, comfortable, and packed with many things to do and activities to participate in. Unfortunately I didn't realize beforehand this was spring break time and the ship was filled with teenagers. However, the kids were well behaved and we had a wonderful time. Our excursions were "off the chain" and well worth it. We had so much fun on the wave runners at Great Stirrup Cay and our cabana was worth the investment. Grand Cayman is a beautiful island - even though we didn't book an excursion through the ship, we hopped over to seven mile beach and there was plenty to do there. In Ocho Rios we did water tubing and the Dune Buggy and snorkeling tour in Cozumel. Back on the ship, we had the specialty dining package and the specialty restaurants onboard the Epic were top notch. All of the servers were so nice and went out of their way to make sure we were happy. Our cabin was spacious and the bed was so comfortable. I only have to two things negative in nature to say. First, the pool on the Epic could stand to be a bit larger. During sea days, they can tend to be a bit crowded. Secondly, logistics of getting back on the ship at tender ports can take some time if you wait until the last minute. Too many of the excursions are scheduled to get back too close to departure time of the ship. But, all in all, this was a wonder cruise and I can't wait until my next one. Read Less
Sail Date March 2018
The Epic was EPIC I loved this ship I had been on it the prior year and will again this April. The crew is wonderful the food is excellent and ez to get around we took an excursion off ship in jam with know jamacia they picked the ... Read More
The Epic was EPIC I loved this ship I had been on it the prior year and will again this April. The crew is wonderful the food is excellent and ez to get around we took an excursion off ship in jam with know jamacia they picked the 5 of us up at the port and took us to the Blue Hole, to a one man ceramic artist, lunch with the island flare and to around the island. the trip tp grand cayman was well grand cayman went snorkeling lunch, rented a jeep in Cozumel and had a great beach day at the caye, I will never tire of the Epic. I hope u enjoy relax eat drink and be so very merry! if you go try the sushi bar, the speciality resturants, the ice bar The cirque, burn the floor was amazing. All the different bars and lounges were great also ENJOY! Read Less
Sail Date March 2018
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the ... Read More
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the morning even though not used in alot of cases until late morning or early afternoon. NCL di d not enforce the 1 hour reserve chair rule even after complaints from passengers. The food top deck was bad and no change in menue same old same every day. Runny eggs and greesey bacon for breakfast. Long lines top deck for the bar taking as much as 20 minutes to get a drink. Top deck di d not have enough chairs to accommodate the number of people on board. Lounge entertainment was almost non existent except for a guy with a geutair. AS FAR as I'm concerned my wife and I was robbed $3600 for this cruise. NEVER AGAIN! Read Less
Sail Date March 2018
This cruise was a big disappointment. The ship is much too crowded and the staterooms way too small. I’m 6ft and my feet hung over the end of the bed. There is much too little deck space and facilities for the number of passengers. You ... Read More
This cruise was a big disappointment. The ship is much too crowded and the staterooms way too small. I’m 6ft and my feet hung over the end of the bed. There is much too little deck space and facilities for the number of passengers. You can’t get a deck chair. The staff seem more concerned about the efficiency of their operations than in serving customers needs. Very poor service. I will not use this cruise line again. A few examples: on the last day the Dauly handout said that Tastes Restaurant would be open until 9:30 for breakfast. We arrived at 9 and were told they were closed. They didn’t care that the schedule showed otherwise. They simply said the kitchen is closed so that’s it. In the Manhattan Dining room I was served both my soup and my appetizer at the same time. Deck chairs were impossible to get. Read Less
Sail Date March 2018
This was my seventh cruise with NCL and my second on the Epic. I find that every time I travel with NCL my opinion of them decreases. I believe NCL should be advertised as a family and children friendly cruise line and discourage ... Read More
This was my seventh cruise with NCL and my second on the Epic. I find that every time I travel with NCL my opinion of them decreases. I believe NCL should be advertised as a family and children friendly cruise line and discourage adults without children, or who are not in their 20s from travelling with them. On this trip to the Caribbean there were many unsupervised children - they were throwing food, changing the signage on the cabin doors (to do not disturb so the cabins didn't get made up), swimming in the hot tubs, throwing stuff overboard, and screaming at one another across the balconies, to name a few things. Parents seemed happy to ignore these activities. The 20 year olds weren't much different, getting seriously drunk and screaming at each other, and occupying the hot tubs for hours at time without letting others in. The food was good but on several occasions (especially during breakfast) our orders were incorrect (missing and incorrect food items). Cagney's was quite good though. On the second sea day we were up on deck at 830 and there were no chairs to be had, as people had set there stuff down and even though they did not occupy their seats for hours the did leave their towels on chairs so as to let others know they were theirs. We had the 'free' drinks package which was handy and the bar service was very good. Our cabin was very cramped and I did not like the frosted glass bathroom as it was obvious what was going on in there - and the frosted glass offered little soundproofing. The sink is also in the main cabin which can make washing a bit challenging if travelling with friends. The Epic is not very wheelchair friendly making access to the Taste dining room quite difficult as one of the two sets of elevators does not go to the fifth floor where it is located. Also included in our package was 250 minutes of 'free' wifi. While I thought this would be useful to stay in touch with family, there were so many people on board using wifi that it would take up to 5 minutes for a webpage to load, if it loaded at all. So I image of the time I spent using the wifi plan, I probably spent 20 minutes on the internet, the rest was 'page loading' or 'this page cannot be displayed' time. As we have experienced previously, the customer service from the guest services staff is terrible. There was a charge on our account that we did not make and we went to guest services to address it. The gentleman at guest services was rude and basically said it wasn't his problem. We've had previous problems with NCL guest services, including being yelled at for completing a guest survey they didn't like about the spa services. One of our stops was to Great Stirrup Cay which is an NCL owned island (I assume). We tendered over which took approximately 45 minutes from waiting for the tender, boarding hundreds of people and disembarking. The area was nice but the water was challenging to get around in due to the rocky bottom. Lunch was provided there but the lineup was giant. We did not wait for food but we were told by another guest that he waited 45 minutes for his tacos. The entertainment was okay but as we'd travelled on the cruise before we had seen all of the shows. The Beatles, Burn the floor, Pricilla were all repeats of the cruise we took a year ago. However, Pricilla was still pretty good. I do think they could add a few more games (trivia etc) and perhaps some new shows as there wasn't much going on that didn't require an extra fee. While I have enjoyed NCL over the years, I think it's time to move up to a more adult-friendly cruise line. I am not a big fan of having food thrown at me or listening to screaming children or drunken college kids while on vacation. Read Less
Sail Date March 2018
We booked this cruise because of the itinerary , the stop to Tortola was the main reason because I wanted to go back there. Well hurricanes changed that for us. Not real happy with Falmouth and Grand Cayman as this was almost identical ... Read More
We booked this cruise because of the itinerary , the stop to Tortola was the main reason because I wanted to go back there. Well hurricanes changed that for us. Not real happy with Falmouth and Grand Cayman as this was almost identical to our cruise 2 years ago. First, let me start with checking in ...Nightmare... the worst of the 12 NCL cruises that I have ever had we were in "the line" for 3 hours, our cards did not work the first time we tried to get on the ship. We skipped the pictures because we were ready to eat, got on the ship just at 3pm and the only place to eat was the pub. Rooms were okay, actually our steward was the nicest employee we dealt with. I made sure to get our bed closest to the balcony as to not have the toilet by the bed. FOOD.... we ate at 4 special dinning places. We had to wait a lot at all except for Teppanyaki. They have made changes to the menus and not for the good, no longer steak for lunch at main dinning rooms, no pizza or chicken parm at LuCina , Cagney's was good the 2 times we ate there, one of our waiters was so sour and unpleasant at Cagneys we kind of made fun out of how sour she was. Buffet was very crowded and they seem to take the food away just as many were getting on after being ashore. Most of the staff was not friendly or even smiled. Kids club for my 12 year old was great, he loved it and he will really miss kids club as this is his last year now it is on to the teen club which is mostly teenagers saying as many cuss words as they can in one week. The shows were not of my taste but loved the Ledgend group. Internet was terrible we were given the 250 mintues as a promotion, I would have hated to pay 125.00 for this as it hardly worked. We have been on many different NCL ships, the Pearl, Jewel, Star, Spirit and the Dawn and even on the Epic once before and all were better cruises than this one. Like I said, I know NCL can do better. Read Less
Sail Date March 2018
Had a percentage off and decide to go. It was a very noisy trip and the layout was terrible. I use a scooter and picked an accessible cabin near the aft elevators. You cannot get to the dining rooms without going all the way down to the ... Read More
Had a percentage off and decide to go. It was a very noisy trip and the layout was terrible. I use a scooter and picked an accessible cabin near the aft elevators. You cannot get to the dining rooms without going all the way down to the forward elevator and then all the way to the back. Why put a restaurant in the middle of the ship that goes all the way across. The same was true of the casino. Never again. Food was good. As was the entertainment. It was just too noisy. The pools were too crowded. Towels laying everywhere but hardly anyone sitting there. The stewards were ok. Not great. Couldn’t engage in a conversation. 2 days room was never touched. And why does ncl take you to their private island that has no pier???? Those with wheel chairs or scooters could not go ashore. Never ncl again. Read Less
Sail Date March 2018
I chose this cruise because of the Solo Cabins. The solo experience was great and I was particularly impressed with the Cruise staff assigned to the Solos (Ari) who made the nightly cocktail gatherings fun and went out of her way to make ... Read More
I chose this cruise because of the Solo Cabins. The solo experience was great and I was particularly impressed with the Cruise staff assigned to the Solos (Ari) who made the nightly cocktail gatherings fun and went out of her way to make arrangements for us to attend shows and dinners together. I loved the Spa area, particularly the balcony they have where you can enjoy the sea breeze and not be inundated with the noise of children, poor sound on the bands, and - my personal pet peeve - smoking. There are way too many smoking areas on this ship. My biggest complaint is the smells: garbage smell boarding and one other time, mildew, vomit... vacuuming in hall smelled horrible. I also think they water down the drinks. I very often could not taste any significant alcohol in them. In addition, I am used to much better service on deck. It was hard to find a server, and when I did, he was always too busy to take my order. Paying for water also not cool. In the interest of ocean conservation, they should encourage people to bring their own re-usable bottles and provide stations to fill. It can't be more expensive that bottled water! The shows were really excellent. I did not like having to reserve ahead of time - which was confusing at times. Food was much too predictable and same-same in the cafe. In the dining rooms, it was hit and miss with entrees and desserts.... some good, some awful. And French onion soup was a joke... very few onions and cheese that barely covered the soggy bread round. I was also looking forward to Moderno - the churrascaria - having lived in Brazil myself and gone to a churrascaria in Vegas. The meat was great... the sides cold and unappetizing... the 'famed' salad bar ridiculously small and unimaginative. Someone also needs to explain to them how to make a REAL Caiparinha. Finally, the nabbing of deck chairs at 6 am and then not using them for hours is a real piss-off. Other cruise lines do not allow this at all (Celebrity, for example). So... without the thermal suite in the spa area, I would have been an unhappy cruiser. Read Less
Sail Date March 2018
We still had lots of fun even though this was the worst ship I’ve sailed on so far. We had a balcony room. The balcony was pretty good size but the room was smaller than any other I’d had. The funky curved wall made the bed ackward ... Read More
We still had lots of fun even though this was the worst ship I’ve sailed on so far. We had a balcony room. The balcony was pretty good size but the room was smaller than any other I’d had. The funky curved wall made the bed ackward with my feet sticking off the end of the bed. The bathroom is very weird and the toilet room and shower are very small. You had more room to do your business in the public bathrooms than you did your cabin. The layout for the elevators are terrible you can only pick 4 at a time to stand by and hope everyone else isn’t trying to use them too. Plus Haven guests get priority on all elevators so whenever any of them are on you wait even longer. They seem to be getting chinseyer on the food in the main dining we even had some things repeat on the rotating menu. What they had wasn’t bad just not up to par with what I’ve come to expect on a cruise. We did do Monderno one night and it was very good, but considering we paid extra for that it should be. And like some of the other ships the casino is in the middle you have to walk through and smell the smoke because it’s all open and opened to other floors. And for such a large ship the pools was rather tiny for all the area they took up plus the splash areas and fountains evidently don’t work. They also overbooked our cruise so I’m sure that added to the congestion. All in all we still had fun but we won’t be cruising on the Epic again Read Less
Sail Date March 2018
We chose this cruise after ten days of sub zero weather, and we wanted to try leaving from Port Canaveral. We live close to Worcester Ma airport and it has two flights to Florida dally on Jet Blue. We flew to Orlando in less and ... Read More
We chose this cruise after ten days of sub zero weather, and we wanted to try leaving from Port Canaveral. We live close to Worcester Ma airport and it has two flights to Florida dally on Jet Blue. We flew to Orlando in less and 2.5hours. We stayed at the Comfort Inn at the Airport. The room was more than expected, clean and comfortable. My sister booked last minute ,and the hotel was booked completely. They allowed her to stay on the pull out couch for no extra cost. The breakfast was the usual hotel buffet breakfast no fee. We used Cortrans Shuttle service for transport to the port. They were early and efficient for $40per person round trip for the one hour trip to the port EXCELLENT. Embarkation went without a hitch. This was our eighteenth cruise with NCL. We are Platinum-plus, and have never needed to call attention to that before. We had a small meet and greet, with only 5 officers available to speak with us. This was spring break for many being the week before Easter. Lots of kids. I really cannot remember any child really causing a problem. There were at least a hundred teens. This ship is designed for families. It is massive. .5,200 passengers. We were in room 11259 ma mini suite. The set up is strange. The noise of the toilet flushing in the middle of the night will wake your roommate unless they are very heavy sleepers. This room has its problems. We were without cold water for 3 days just luke warm until some turned on the cold some where else then to hot. Our room attendant Mede reported it 2 times. On the third day when I was scalded I call the Hotel Director. There was a plumber there within minutes. We were told they were waiting for a part. They also told us the problem was in the next room, and the people would not let them in. Guest services became involved. They fixed it on the fourth day, and we noticed the carpet was damp. Thought maybe Mede spilled the ice bucket, no need to make a fuss. Day five we came back to our room with big air movers. We were told there had been a problem with the tub next door, Day 6 it was wet again, but worse and it smelled like dead worms. Again with the air movers. By this time We are starting to get cranky. We went to print our boarding passes, and were unable to get in to the computers. Between myself and husband we have 120 min of computer time. In five tries we were only able to get in once for 5 minutes. We went to the service desk and were told the computer person was at a desk in the atrium. He was able to get in and print our passes. He told us he had to man the desk in the atrium while everyone was trying to print passes. We tried to book shows before we got on board, and apparently they did not take. The lines to book shows were ridiculous. We were only able to see one show The Legends which was excellent. We met many excellent crew members which all seem to love the ship. We met several crew we have sailed with in the past. They love being acknowledged for having sailed with in the past. In November we were on NCL Sun. I'm not sure if it was because of the size of the ship, or corporate decisions but we noticed changes. Sometimes it felt like we were on a complete different line. In the past during the week they would have supper (Roast Beef , Shrimp and Steak) in O Sheehan's random days, now only pub type food. There is no eating at any bar on the ship. If this had been the first cruise I had been on I might not have been so in love with cruising . I have come to the conclusion that we are not fans of the Mega ships. We have sailed on the Getaway and were comfortable. We found this ship to be very loud and confusing. There is no elevator stop on the 5th floor the atrium. You must go to the 6th floor the casino, and take the escalator down. The casino floor opens to the dining room, think of the noise in the casino going down to the dining room. The atrium opens to O Sheehan's so you hear all the programs they have on the big screen, towel folding, future cruising, etc. very loudly. At night without reservations there is not much to do. Two nights we found movies in Spice on the big screen. I must say there were no complaints with the food. We went to the Italian restaurant one night, the steak is excellent. Cagney's another night where they brought my sister a Birthday cake. Bar service was very good, loved the guys in the pool bar. In Jamaica we did the Martha Ray Bamboo river raft. I was not expecting to much, and was pleasantly surprised. It was beautiful and very relaxing. One of my favorites. In Grand Cayman we did the Atlantis sub because the snorkel was sold out. This was a little disappointing as I have snorkeled in Grand Cayman many times and love it. My personal favorite place to snorkel. We did not see very much except coral. We have done this in Pearl Harbor and the seats seem to be tighter together 2 people must share one window. On great Stirrup Cay we rented a clam shell which we hardly spent much time in. So much to see. When we got there in the am it was windy and the water felt cold. By the afternoon it seemed to warm up about the time we needed to head back. Water shoes were necessary in some areas. We did call the concierge for disembarkation, as we had an early flight, which was very quick and painless. Again we used Cortrans with perfect timing. Read Less
Sail Date March 2018
Wow, what a great cruise! I sailed with my wife, 16-year-old daughter, her best friend and another couple in a total of 3 cabins. We embarked on March 24th and arrived back at Port Canaveral this morning a very tired group. Embarkation was ... Read More
Wow, what a great cruise! I sailed with my wife, 16-year-old daughter, her best friend and another couple in a total of 3 cabins. We embarked on March 24th and arrived back at Port Canaveral this morning a very tired group. Embarkation was very quick. We arrived at10:30, spent about 10 minutes getting our sea cards and the rest of the time waiting for our group to be called at 11:30. Overall, the food on the ship was fabulous. Our favorite meals were at La Bistro and Shanghai’s. Cagney’s was pretty good, but I don’t understand all of the hype I have been reading. The restaurant itself was amazing, but the food was about a 7 out 10. I got the porterhouse and my wife got the filet which were both about the quality you might get at outback. O’Sheehan’s was a very cool place to be as far as atmosphere, but the food was definitely on the lesser side of our favorites. They seem to have a bad habit of bringing out cold food that would probably be very good if it were hot. Service was also very hit or miss, mostly miss. We ate at Cirque Dreams and had a very nice meal here, especially considering it being “show food” and coming out all at once for the entire restaurant. The show itself was amazing. The food on all of the buffets was always fresh and very tasty. We also had a sushi snack at Wasabi’s and was very impressed. Entertainment on the ship was some of the better we have ever seen. All of the theatre shows were worth seeing. We became groupies of “Siglo” who plays everything from contemporary rock to classic rock and are spot on with all of the songs they sing. Unfortunately, this was there farewell week on the Epic and they are on a plane right now to Germany to become the headliner on the Bliss. I would book my next cruise just to see these guys, they were that good. The band even helped me with a customized souvenir by autographing a broken bass drum. Epic Beatles is definitely worth seeing as is Howl at the Moon. We did not do the comedy club, but I heard it was great. During sea days, the pool is VERY busy and the Epic does not have a lot of hidden areas like you see on many cruise ships to get away from the crowd. I was told when we checked in at the port that our sailing had the second most number of passengers ever, so that did not help the crowd issue. The pool bars do become very busy but if you tip the bartenders and the waiters bringing drinks, they will definitely pay you more attention. If we sail again on the Epic, we’ll most likely upgrade to the Haven to be guaranteed a place to get away from the crowd. Our 16 year olds were not impressed with the teen club. That being said, all of the younger teens we spoke with loved it. Ours are just the age where they want to meet new people and "hang out", which was mostly done by the pool. The feedback from both of them was an awesome cruise. Overall, We really liked the Epic and would sail again. If you have specific questions, comment below and I’ll do my best to answer them. Read Less
Sail Date March 2018
We did our first cruise ever on the March 24th to March 31st Epic Cruise to the eastern Caribbean including stops in Jamaica, Grand Cayman, and Bahamas. Embarkation was a bit confusing and it was a heck of a lot of lines. We booked our ... Read More
We did our first cruise ever on the March 24th to March 31st Epic Cruise to the eastern Caribbean including stops in Jamaica, Grand Cayman, and Bahamas. Embarkation was a bit confusing and it was a heck of a lot of lines. We booked our flights, airport transfers, and everything through NCL The transfer was fairly painless from the airport, but upon arrival there were a lot of lines to go through. We got off the bus and got in a long, but fairly fast moving line to go up to the first set of security checking out papers/identification, then another line to go through security (metal detectors, x-ray carry on luggage, etc), then another line to check in. Upon check in the computers were a bit fritzy and it took a bit to get checked in, and then finally on the ship. Overall it was probably about an hour and a half to two hour process. Not terrible, but definitely a long process. However, with 4500+ people to board on a fully booked ship, it's not unrealistic. The cabin was a balcony on the 13th deck. Felt a little cramped, but enough storage to work well and the balcony was great. The only entertainment we did was the Cirque show. The show was great, but with premium seating our seat was under an overhang far enough that when they did aerial work we couldn't see everything. Otherwise the food was fantastic and the show was good. The on board activities were plentiful and there was enough to keep us and out 8 year old son busy when needed. In particular, the rock wall, the spider climb, the water slides were our son's favorites not including the Splash Academy. The Splash Academy itself was amazing. The staff was fantastic and our son loved every minute. They had tons of activity and themes including Pirate Parades, Glow Party, free play, Pajama Party, and a Circus performance for the kids to put on in the theater. It was amazing and I would highly recommend it. The food was for the most part fantastic. We had little to complain about. Even the buffet was good. The ports were also fun and we had some great excursions. We did the dolphin swim and Dunn River Falls in Jamaica, we did Turtles, Turtles, Turtles in Grand Cayman, and then we did the Stingray City at Great Stirrup Cay Bahamas. We loves each and every one. Though I admit there were times we felt a bit rushed, but otherwise it was amazing. The service on the ship was top notch with smiling faces, happy greetings, and we have nothing but positive things to say about anyone we met. Depsite the fact that it was Spring Break and a fully booked ship, it was a really great vacation and you would have hardly known it. I would definitely do it again! Read Less
Sail Date March 2018
Beautiful ship. Clean, shiny common areas with comfortable seating. Plenty of bars, restaurants and shopping. Could use more seating in the atrium since they hold many popular events here like trivia, Deal or No Deal and the crew ... Read More
Beautiful ship. Clean, shiny common areas with comfortable seating. Plenty of bars, restaurants and shopping. Could use more seating in the atrium since they hold many popular events here like trivia, Deal or No Deal and the crew talent show (go, Crystal!) I was very surprised to find only two smallish pools, especially for a 4k passenger ship. Plenty of loungers except that the practice of "reserving" them is all too common and allowed when the people claiming them are nowhere in the area, so despite the abundance of loungers, none are ever available. Food was delicious on the buffet, restaurants and Cagney's. The Cirque show is excellent - Go! Our balcony cabin had TONS of very useful storage. More than we could use. Bed is comfy but short (feet hang off the end). Staff and crew were friendly and helpful. Our shower was dismantled on the last day because of a leak. Communication there could have been handled better. Nice cruise but not my choice for a repeat. Read Less
Sail Date March 2018
Ok. I’m a 47 year old married mom of one. I was apprehensive about cruising alone, but NCL and Ari, the solo cruise director, did an excellent job of making the trip fantastic. I can’t say enough about the solo program. For those not ... Read More
Ok. I’m a 47 year old married mom of one. I was apprehensive about cruising alone, but NCL and Ari, the solo cruise director, did an excellent job of making the trip fantastic. I can’t say enough about the solo program. For those not in the know, Epic (and some other NCL ships) have an exclusive studio lounge (with an amazing fancy self serve coffee machine) that is accessible only with a key card of those staying in studio cabins. Ari and our own private bartender, Rohan held a solo get together each evening where we got to know each other and sign up for group activities like meals in the MDRs and the shows. I honestly didn’t know what to expect of my fellow solo travelers, but I met some really wonderful people that I hope to see again. It was really fun to eat or to see a show with a varying group of people each night. I made good use of the beverage package, visiting most of the bars onboard, and I really enjoyed the food in the buffet and in both Taste and the MDR. I was fortunate enough to purchase a weekly pass to the thermal spa and thoroughly enjoyed the calming atmosphere there. I’d highly recommend it to anyone looking to escape the crowds, but I honestly never felt the ship to be overwhelmingly crowded as others have reported. I also felt the staff and crew to be efficient, competent and friendly. In short, if you’d like to travel alone safely, sometimes do your own thing and sometimes join a diverse group of new friends from all around the world, look into a solo studio on NCL. I’m so glad I did. Read Less
Sail Date March 2018
We primarily choose this cruise for the freestyle plan. We were glad we did. After doing resorts for the past 20 years this was just like being at one except for the fact it was floating! We read many reviews about this ship, and quite ... Read More
We primarily choose this cruise for the freestyle plan. We were glad we did. After doing resorts for the past 20 years this was just like being at one except for the fact it was floating! We read many reviews about this ship, and quite frankly we expected the worse. The entire cruise we found ourselves saying over and over, what was all the complaining about? It's a spectacular ship with the most amazing friendly staff. Great food, courteous service and plenty to do. The shows are really well done (Burn the Floor a must see)and the entertainment at the bars are really fun.(for sure venture in to the Ice Bar and if you go see Howl at the Moon once, you will go again...I promise) The rooms are not weird. Just different and worked fine for us. Plenty of storage and room to move around. Again, we read some pretty awful reviews before going on this ship. Seriously, there is nothing bad we can say except for the chair hogs in the morning, but after travelling 20+ years to resorts we are used to this kind of rudeness. Didn't bother us though, there are enough chairs for everyone! Please don't let the bad reviews deter you from booking on this ship. Its truley a fantastic ship with amazing staff. Read Less
Sail Date March 2018
We'll start with the beginning. The embarkation was a little hairy, but when they noticed my father in law in a wheelchair, we were quickly escorted to a much less wait and then helped on board. We were on a 7 night-er. The ship was ... Read More
We'll start with the beginning. The embarkation was a little hairy, but when they noticed my father in law in a wheelchair, we were quickly escorted to a much less wait and then helped on board. We were on a 7 night-er. The ship was very clean and had a great layout with easy to follow signs. I did notice that I felt a good bit of rocking which I hadn't noticed on previous cruises. The seas were a bit rough, but I thought with a ship this big we wouldn't notice. Nothing a little Bonine couldn't handle. We spent a good amount of time in the Atrium, playing games and watching shows. Great meet up point. The Garden Cafe was great and so was the outdoor buffets...as for the sit down restaurants... we were not impressed with the food at all. It seemed bland and you could tell it was mass produced. Just not what I expected. There were plenty of activities and games to play. The cruise director, Andre was AMAZING! The shows were also great. I do have to mention that Burn the Floor should warn parents that it could be a little too risque for younger viewers. We loved all 3 stops (Falmouth Jamaica, Grand Cayman and Great Stirriup Cay). We would totally cruise with NOrwegian again! Read Less
Sail Date March 2018
This was a great cruise with plenty of activities for the days at sea or if you do not go ashore. The cruise director and his staff always have thing to do. The rooms are clean and well maintained if average in size. It is big enough to ... Read More
This was a great cruise with plenty of activities for the days at sea or if you do not go ashore. The cruise director and his staff always have thing to do. The rooms are clean and well maintained if average in size. It is big enough to offer numerous activities but small enough to feel like full service. We went over the spring break period and were not overwhelmed by children. The embarkation and disembarkation does not make you wait forever like some of the cruise lines if you are not platinum level or above. The fitness area has plenty of newer equipment. The bar staff makes every effort to remember your name and what you are drinking. For the best Bloody Mary on the high seas see Javier in the Atrium Bar. Cagneys Steak House was an excellent dining experience. Don miss it. The entertainment was very good. The cruise entertainment director personally made appearance at most activities. Read Less
Sail Date March 2018
Please make sure your are making the right decision when booking this cruise line. Worst experience I have ever had with a cruise line. Go Carnival or Royal, do not go Norwegian. They are very unorganized and cater to their workers not the ... Read More
Please make sure your are making the right decision when booking this cruise line. Worst experience I have ever had with a cruise line. Go Carnival or Royal, do not go Norwegian. They are very unorganized and cater to their workers not the customer.When it was time to board it took over 2 1/2 hours and people were passing out in line because it took so long, I felt so sorry for the older folks because they were exhausted by time they got to the ticket booth, they didn't offer water or nothing.. Then on the ship, It took at least 20 minutes every time I would go up to the lounge and get a drink. Needless to say the drink special was included free and now I understand why because you couldn't get one and if you did you would wait an extremely long time. The elevators were slowwwwwwwwwwwww, and I mean slow. One positive note is when we were embarked and off the ship its was great. Very very disappointed with Norwegian, I have cruised with Carnival 10 times and all were excellent cruises, we decided to try Norwegian because a friend told us about the specials so needless to say I wish we would had stuck with Carnival. I had a balcony and it had a huge metal wall around it, totally sucked. Read Less
Sail Date March 2018
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