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41 Norwegian (NCL) Panama Canal & Central America Cruise Reviews

First let me say we had an AMAZING 14 day cruise through the Panama Canal. Everyone from the baggage handlers to the Captain were warm, inviting and went over and above to ensure our bucket-list cruise was all we imagined it would be and ... Read More
First let me say we had an AMAZING 14 day cruise through the Panama Canal. Everyone from the baggage handlers to the Captain were warm, inviting and went over and above to ensure our bucket-list cruise was all we imagined it would be and more. NCL corporate on the other hand were HORRIBLE and need additional training and a means to correct actions, which are truly of their making, which affect their employees. I planned for close to a year to ensure my near 80 year old father’s bucket-list cruise through the Panama Canal was everything and more he could have imagined- and it was. I watched countless hours of YT videos on what to pack, what to expect and any precautions which would help us avoid any hiccups during our trip. I called and emailed our personal cruise consultant and Concierge MANY times before our cruise to ask questions and request any items due to my father’s health and to confirm all was done and nothing would missed off or forgotten to avoid any troubles later. I even went to far as to create a daily guide to help us remember what day it was and what the daily activities were to help us commeroate our time together and scoured over our paperwork before and to comply with all NCL required per our cruise documents to ensure our check-in process and our cruise went as smoothly as possible. My parents even paid for the extra travel insurance just to make sure if anything happened prior to or during our trip medically, we would have some peace of mind knowing we had options available to us for added peace of mind. For our cruise we opted for the prepaid gratuities so we made certain EVERYONE who was due money was paid their dues as they are the hardest working people on the seas. You see them in the sunrise breakfasts and the midnight buffets- they must be vampires cause they never seem to sleep from the baggage handlers and dishwashers to the Captain. Lol. My husband and I traveled with my soon to be 80 year old parents to help with baggage and flew literally across the country from Fort Lauderdale to Los Angels in one day. Every step along with way we were there to help with bags from the vehicle to the airport, gate to gate, airport to hotel and hotel to ship. If we were not there this trip of a lifetime would not have been possible. Everyone we met along the way was awesome- a little hectic but what vacations don’t have great stories to tell from memories made after right?? We purchased a two bedroom- two bath suite for our extended cruise and truly had a great vacation. Everyone from the wait staff who waited on us daily, Susi our Concierge and JonJon our butler were exemplary in helping make sure this was the time of our lives and we cannot say enough great things about them- KUDOS to them all. Our issue arose when representatives from each suite were called together to discuss how disembarkation would go and where to meet. It was at this meeting- during the last two sea days of our trip north of Cuba- that Susi let us know our butler was not covered under the gratuities paid which got an audible gasp in the room. Mind you, HOURS of research, emails & phone calls to NCL were made and videos were watched to avoid circumstances such as this from happening. During my research and even during their Shore Excurision presentation they mention at certain ports, “do NOT display obvious signs of wealth.” Which, to be honest, can apply to any street in any town in the US as well so no shade. Our issue is knowing we were told ALL our gratuities were prepaid under our cruise fare by NCL beforehand we all carried cash to tip our baggage handlers, tour guides, bus drivers and a little more if anyone went over and above and deserved a little more appreication than the standard allowed- not extra money which is truly rightly due those who were not covered as we were told by NCL ALL gratuities were already paid. We were absolutely aghast. We went to our room and quickly pooled all our remaining money we had left to give to him. We purposefully didn’t travel with a lot of extra cash as, who carries cash anymore let alone buckets full when everyone cautions you against doing so and being told they were already paid? When we got into the port of Miami, (Saturday) I emailed our personal cruise consultant immediately about what had happened. I was able to speak with her on Monday as she was out of the country as well and she assured me that as we elected to prepay our gratuities our butler, along with everyone else, was covered but to contact Guest Services and let her know of what they said. I just got off the phone with GS, Anthony (i), I believe was his name and he said Butlers were NOT covered by the gratuities we paid and there was nothing that could be done to rectify the matter and it stated in the seven pages of cruise documents he wasn’t covered. I didn’t have the cruise documents in front of me at the time but when I got home later that evening i went straight to them and in fact the butler was NOT mentioned in my cruise documents as I was told it was. This completely taints our entire wonderful vacation because we actually stiffed someone who absolutely positively deserved it the most and earned every last penny of the money during our cruise as we couldn’t be happier. We’re so upset and disappointed with NCL over this, we cannot even begin to properly express them. SHAME ON YOU NCL for doing this to us and well as to your employees. Shame. On. You. You have absolutely taken a wonderful trip of a lifetime and tainted it with a policy that even your own employees do not fully grasp and in turn cheating hard working employees out of hard their earned money without a means to rectify it?? SHAME ON YOU!! We have been looking for our butler on social media to figure out a means to wire them money via PayPal, Venmo etc they are truly due without success. We are just sick over this whole debacle and pray a solution can be found as this has caused us all unnecessary stress as a result. WONDERFUL cruise and staff - - HORRIBLE Corporate office policy!!! Read Less
Sail Date March 2019
We are platinum members and sail on many NCL ships. We normally like smaller ships however we wanted to experience the new locks on the Panama canal with this ship. We have priority boarding and it was easy to get on board, however had ... Read More
We are platinum members and sail on many NCL ships. We normally like smaller ships however we wanted to experience the new locks on the Panama canal with this ship. We have priority boarding and it was easy to get on board, however had difficulty finding our cabin, inside Deck 12 midship. Well as it turned out it wasn't midship it was due aft net to an elevator. Cabin was extremely small, I had to turn sideways to get into bed, never before on NCL that we had an inside that it was this small. Now the specialty restaurants: used to be one price now it priced per item. We had two coupons for free restaurants Steak house and Italian, Steak, ribeye was great, now you only get one salad or soup, one on try and one desert for you free meal...if you want something else you pay for it, like if I wanted the Kansas City steak it was 5 dollars more, for appetizer another 5 bucks.....in the Italian restaurant, well there is no spaghetti and meat ball or meat sauce, no egg plant etc., you can get ravioli's with lobster??? well I had a pizza which was just about the same as the one you get in the buffet. The buffet area closes down, I mean door locked you can't even get a cup of coffee after midnight unless you go to the Local which is a 24 hour limited menu dining area midship and then you only get small paper cups. Now we're smokers and in the morning would like to have a cup of coffee and smoke, the only place to smoke is on deck 17 starboard side of the H20 spice bar, which has no coffee, if you're luck to get to the Margarita place right next door they have coffee only for 2 hours for a limited breakfast buffet and the hours were never the same, after they close it down they drain the coffee, I asked them why, and they couldn't give me a reason. Walking was terrible , with most food stuff in the front of the ship and we're in the back so you see our problem. Now the ship is pretty, but huge, too big , too many people, reservations are needed for almost everything and if you don't get reservations when you first get on you are out of luck. Jersey Boys was great free show, but had to pay to see Havana shop which was terrible, pay to see a show NOT....The itinerary changed three times just before we got on board, we even went to Acapulco, only got off the ship to walk to a pharmacy and back on. Never again on this ship and if all NCL ships are paying extra for meals , sorry but no more NCL. Read Less
Sail Date March 2019
We wanted to go to the Panama Canal and the time of year worked best for both my husband and I. We also thought we'd try a different cruise line (we were very sorry we did). We were on a 14-day NCL Star cruise through the Panama ... Read More
We wanted to go to the Panama Canal and the time of year worked best for both my husband and I. We also thought we'd try a different cruise line (we were very sorry we did). We were on a 14-day NCL Star cruise through the Panama Canal, starting in Miami and ending in Los Angeles. The cruise itself was very good. Enjoyed the canal and the scenery. The ship was good, the room was great, and our cabin stewards were good. First, let me tell you that we have cruised mostly with Holland America. Holland America has some of the best foods we have eaten. Just got off a cruise in September to Alaska, food was fabulous. It's always exciting to see whats on the menu for the night. On the NCL we received the free drink package, 4-specialty dinners, $50 of each room for excursions, 250 minutes internet, and 150 ship to shore minutes (never used). The drink package was NOT FREE. Prior to paying off our cruise amount, we received an unexpected pre-billed amount of approximately $450.00. Call NCL, I found out that this is for the pre-paid amount for the tips for the FREE drink package. So the FREE drinks package was not so free after all. You might think that you're going to drink $450 on your cruise, I think you might be surprised. We were mostly sitting on Deck 6, never once in 14-days did someone come by to ask if we wanted a drink. We would have to take the elevator up to either the casino on Deck 7 or Deck 12 to get a drink. Of course you free package includes only one drink at a time so if you plan to drink, plan to take many trips to and from the bar. The food was the WORST food I ever had on a cruise ship, and I've taken 12 cruises. The main buffet for breakfast in the yogurt bar area was a daily a mass of frozen fruit (berries). They had two egg stations (omelets, poached), took forever sometimes. The food was bland, never any seasoning. On day two I asked if they had any salsa, I was directed to two bottles of tabasco sauce. If you wanted to use the tabasco sauce, you would have to hunt for the bottle on the table(s) (again only two bottles) and asked to use it. Salsa? The food persons would shake their heads "no". The piles of bacon were good. Scrambled eggs, no salt or pepper. WORST FOOD EVER. The main dining room, Versailles and Aqua (another non-reservation restaurant) had the same menu (and is the same menu for both restaurants) for 14-days with the exception of a change in a salad or soup. The main entrees were exactly the same for 14-days in both restaurants. EXACTLY THE SAME. The food was tasteless and bland. For example, they had Chicken Fried Chicken. The meal consisted of a small scoop of mash potatoes (no seasoning), cold slaw (never saw it ever), and small portion of sweet corn (no seasoning), one filet of chicken with no bones (ordered it twice and my husband once), which I am positive had been frozen prior and was of the same height and same roundness, so I'm sure it was packaged. And no, it was not a pounded down piece of breast. Think frozen veal cutlet. And then also received a leg/thigh combo that was oven baked. Honestly I think they were trying to hide the frozen chicken fillet. Leg/thigh combo was breaded and no salt, pepper, or other seasoning. They had a shrimp burger which i did hear people comment on as good. They had a hamburger, the burger was an inch think and had a roll of some kind, which was fresh baked. No seasoning, tasteless. Also on the menu was a Philadelphia cheese steakwhich because my husband is from Philli he wouldn't even order (it looked all bun and tons of bell peppers). Chicken salad sandwich consisted of two ice cream scoops of chicken salad on one piece of bread (hard to eat as a sandwich). Salads consisted of mostly bell peppers and some salad. Sometimes the lettuce was crisp others soggy. In the evenings the specialty restaurants were better. Italian was decent (bland), steak house, steak was good but it was good because it came with a couple different sauces. The steak itself was not cooked with salt or pepper. We ate at the speciality Chinese restaurant. Food was awful after waiting two nights for over an hour to get in. One of the better places was O'Sheehans which was kinda like a pub...but if you ordered Nachos, you had to request 3X's the amount of cheese and sour cream or you ended up with a bowl full of chips. No salsa again. The whole entire time getting a table seemed to be a problem. They ran your card, had to mess with their computer, had to write the table number on a piece of paper, person had to find another person to take you to your table, which also wouldn't be the person waiting on your table. I really loved at the specialty restaurants when you were finished with your meal, they would give you a comment card and request that you filled it out right then and there. Even our local Shari's doesn't do that. Comment cards were always on the tables. Certainly cheapens' your experience. One comment was WORST FOOD EVER! Also, when you used the specialty restaurants, even though they were free to us as part of the package, we still were charged a 20% gratuity for the cost (each menu had a cost per item). When we received our bills it was zero dollars with a note at the bottom that they would charge you 20% gratuity with was on our mail ship bill. Television had that same 4 movies the entire 14 days. Thank goodness for the news channels, which intermittently went off/on. We reported the green screen to the front desk, they sent someone to check out our TV and told us it was the reception. No kidding Sherlock!! With the newer tv's, you can't even get a DVD from the internet cafe. You got what they had and that was it. I did use my 250 internet /wifi minutes and then had to buy some more. It worked great. If you wanted to use your NCL app on your iPhone, you had to log into wifi (hence you use those 250 minutes really fast). Never used the ship to shore telephone calls. Did the excursions, they were good. Room service was excellent as also. We were charged almost $14.50 per person per day for service charge for our room ($29.00 total) which we gladly paid. If you ordered food room service, food was free but you were charged $7.95 for delivery. Room service was better than looking at the tasteless food so I ordered lunch several times. Salad was always crisp. Fruit came fresh. Bottom line, I would NOT RECOMMEND ever going on a Norwegian Cruise Line cruise ever. We went on two cruises last year, food was unbelievable. Both were on Holland America. The closed lobster I saw on NCL was in some corn chowder soup. HAL always has lobster night. NCL FOOD WAS HORRIBLE. LET ME REPEAT MYSELF, HORRIBLE. WARNING, DO NOT GO ON NCL. I was actually relieved to get on an airplane and get some decent food. Thank you Alaska Airlines for making my last day on my 3-week vacation from LAX to PDX an enjoyable and pleasant one, and thank you for the wonderful food. Read Less
Sail Date February 2019
There is practically nothing to do on that ship. One good show in 14 days, boring violin music (sometimes) most of the time no music at all. Decent music on pool deck but all chairs reserved so no place to sit. Most people on that ... Read More
There is practically nothing to do on that ship. One good show in 14 days, boring violin music (sometimes) most of the time no music at all. Decent music on pool deck but all chairs reserved so no place to sit. Most people on that cruise were playing cards or reading. Drinks are watered down so bad that you can't tell if they have alcohol in them or not. Food not terrible but nothing great either. Lounge chairs are reserved (some people leave the towel on them overnight so no one can use the chairs the next day and they don't show up until 2pm (I checked and towels are left overnight) staff should pick them up after an hour or so if no one shows up on chairs. Went through Panama canal but crew had blocked the view on deck 7 so everybody was on deck 12-13 so we couldn't see anything then they try to sell you the pictures that their photographs took. Service stinks, waiters are also bored and it shows, if you want a drink you have to go get it yourself because waiters will not come and see if you want something. Most of the time you're ignored. Drinks are watered down, there is a 20% gratuity automatically added to the bill and they want more... Bottom line: If you're under 85 years old, get on a different ship Read Less
Sail Date January 2019
I have sailed with NCL twice before and each time we have had minor issues but this time it was a total nightmare. Service was well below sufficient, staff was incredibly rude, 2 out of the 11 nights we were awoken at 4am with a ... Read More
I have sailed with NCL twice before and each time we have had minor issues but this time it was a total nightmare. Service was well below sufficient, staff was incredibly rude, 2 out of the 11 nights we were awoken at 4am with a technician outside our door for 45 minutes doing some work to try and get the toilets to flush. The boat was extremely rocky to the point that they had to put out barf bags all over the ship. This was obviously not their fault but then I heard from staff members that the stabilizers weren't working? The pool was like a huge wave pool and they left if open much to our surprise. People were flying around and although it may have been fun was extremely dangerous. Finally, during the second day of this they decided that they needed to close it down. There was a kids club and one sports deck as this is an older and smaller ship. They would take the kids out of the kids club to the sports deck and kick all the kids/young adults off the only place on the ship for them to hang out for 1-2 hours at a time. Terrible planning for a Christmas cruise that is obviously going to have children of all ages on the cruise with nothing else to do but play on the sports deck. Some young adults were in the hot tub - well behaved- and simply sitting inside the tub as the sports deck was closed yet again. There were 7 in the tub and 2 sitting on the edge with their feet hanging in the tub. The lifeguard, who was not even watching the kids in the pool most time called security because there were more than 8 kids in the tub (although two were sitting outside the tub)and was going to ticket these kids? What a fiasco. I spoke with the safety supervisor and he was extremely rude to me. He didn't like the way that I was standing while I was talking to him and called me out like I was his child. Keep in mind that I am a grown adult with three teenage children. My husband, on another occasion, was in the public washroom and a cleaning attendant came in and told him to hurry up because she needed to get in there. I don't even know what to say to this one?I spoke with the Staff captian regarding this incident as well as many others that occured - too many to name here and he simply said "oh, sorrry and by the way what nationality are you?" He wanted to know if I was Amrerican because he said that they get sued all the time by the Americans and they have to be careful?! I told him that I was a Canadian - not that it should have made any difference. I have sent an email to NCL and was told the resonse period would be 15 business days. I am at 33 business days! Apparently there is a BACKUP for this particular ship!!! Well that says it all doesn't it? Apparenlty there were mechanical problems on this ship for the two sailings prior to mine (but it appears that they were indeed NOT fixed for my sailing either). So extremly dissappointed in the lack of service both while on the ship and now. We have sailed on over 20 cruises - will never go back to NCL. Read Less
Sail Date December 2018
This is a smokers alert- Norwegian Bliss Nov. 3rd Panama Canal cruise. Prior to booking I was advised I could smoke on Deck 17 at the Spice Bar, In the humidor lounge, and somewhere at the pool area. I smoke mini cigars which are ... Read More
This is a smokers alert- Norwegian Bliss Nov. 3rd Panama Canal cruise. Prior to booking I was advised I could smoke on Deck 17 at the Spice Bar, In the humidor lounge, and somewhere at the pool area. I smoke mini cigars which are slightly larger than a cigarette. Arrival at LAS airport and awaiting transfer (prepaid) of the shuttle. We waited and waited and after an hour finally saw a woman with a blue scarf (no signage just a blue scarf) a gentlemen advised me he too was waiting an that I should speak to the woman with the blue scarf. I was advised that we were waiting for one more couple and the shuttle bus had been called. An hour after that I was told there were more customers arriving on different flights and that the bus had been called. Three and a half hours later – you read that right – a bus finally arrived and we were told it would be about a thirty minute drive to the port. The ride was uneventful but the three and a half hour wait started telling me this isn't right. Chaos upon arrival- no one tells you what is going on. Where are the bags, do they take them, do I, or where to check in. Checking in wasn't bad except there is no information available. Cabin #14796, Balcony; OK room, shower could use an enlargement but was acceptable. Room was fine, midships, except for at night the band playing at the pool area was loud in the room. Cleaning staff was excellent, friendly, and always asking if there was anything he could do. “Z “ Bags don't arrive till late at night the first night- wasn't use to that type of service. This is probably due to it being a large ship with 4000 guests. With no luggage to unpack it was time for lunch and a snack. Learned where the Cafe is, front of ship. Had an acceptable meal and headed off for a smoke at the rear of the ship. It's a long walk when you are unfamiliar with the ship. You get used to it! Upon arrival I was advised that I could only smoke cigars in the Humidor. I promptly went to guest services and asked for a complete refund at the first port. After a discussion I was advised that I could also smoke at the Spice Bar on deck 17 by guest services but there is no smoking at the pool area. I thought I would be ok with that until the arrival at the spice bar located behind Jimmy Buffets Margaritaville. I asked for a Bailys coffee at the bar. No! They don't have coffee at the bar. They advised to go to Buffets and get a coffee and then bring it to the bar. (I should do that?) Yes! Drink in hand I was further told I could only smoke on the Starboard side of the ship in an area no bigger than 12' x 35'. I thought I would be ok with that until other smokers showed up. I went to sit at a small table approx 24” in diameter and there were about 5 tables there each with about 5 chairs at each. Note- when we started the first day there were three umbrellas in this area. Three days into the cruise there were only two umbrellas. There is a covered area in which to smoke approx 12'x20' the rest is open or semi covered by umbrellas. Note- remember there are 4000 people on this ship. Another problem is that the starboard side railing is covered by sheets of glass or plastic with spaces in between them so that wind blows extremely forceful through the slats. ( hmmmm- creating cigarette ash to blow off a lit cigarette....fire hazard....naaaahhhhh! This ship was designed for Alaska waters and I don't think it would be pleasant to smoke in a cold climate with no wind protection. At the table the four ashtrays on the table were full of cigarettes. I complained to guest services that I don't clean ashtrays- this was taken care of and was acceptable for the rest of the cruise with one exception which I'll mention later. It got crowded as people learned where you can smoke- Humidor, Spice and the CASINO!!! Casino- smoking of cigarettes is allowed. Cigars-NO. People complained that if you didn't have money in a machine you couldn't smoke.-I don't know! I do find it odd that you couldn't smoke in the casino if the casino was closed-all ashtrays removed while in ports after all it is a smoking area but I guess you have to pay money to smoke there. The spice area holds approx 40 people maximum and they couldn't open up the entire deck area for some unknown reason. Rumor was it's a rule-Captain doesn't like smokers- Seems to me the non smokers have numerous bars they can attend but smokers are herded to an area the size of a cabin. On top of that the non smokers utilized the smokers rest room- It was comical watching some of them hold their nose as they walked by to open the rest room door- PS there is a bathroom on the non smoking side but they didn't use that one!!! I think you get the idea so far. It is now standing room only. A person of authority assured me the reason for the small smoking area was to prevent fire hazards. A travel agent aboard stated that all cruise lines are doing away with smoking. Appears so! I would say it is a beautiful ship except for all the walking one has to do especially since the elevators are always on the wrong floor and when you do get one it was usually full- to the stariways. What I found odd was that since it is a new ship what was a lot of the paneling on the walls coming buckling- front of the Cave/Cavern by the humidor. In the humidor and numerous other places. I guess someone didn't tag out the ship before taking possession from the factory. Guest speaker for canal trip was good- however on his first day the theater was packed full. Went to the atrium and you have to hear people complaining at guest services a few feet away from the speaker----- this also works in reverse- speaking to guest services you can't hear employees due to they always have music or show going on in the atrium area. Need sound walls installed. At guest services I stated this noise wouldn't be a problem if the speaker was on the TV in the rooms. The next day it was on the TV- problem solved. Back to the cafe- another design flaw- no where near enough seats. You get your food in a line and people are picking a piece of food and tasting it in front of the serving area. I was shown an area that is not crowded. Get your food and take it to the table towards the pool area. Set your food down and go way back to get a beverage, etc. Food is edible but I noticed that the India cafe area is hardly used. Manhattan room- excellent service the first night- then it went downhill from slow to bad. Food quality was fine. No charge. La cucina Italian? I don't think so- no lasagna, no eggplant $$ Cagneys steakhouse excellent. $$ This was a repositioning cruise- the ports were the worst. We always docked in the commercial parts of the ports. They charge for a bus ride to the towns. Seems petty to me- I your taking me somewhere at least have some service available. Due to 4000 people NCL needs a lot of work in this area. If you can't handle it hire more people or get out of the business. Even people that paid for tours advised that it was so disorganized that they got refunds. NCL- this is not good business sense. At Puntenaras we had to pay $15 PP to get to town. The HAL docked about 100' from where our bus dropped us off. Hmmmmm! THE OTHER SHOE DROPS- So I finish dinner and go to smoke on deck 17 in what I was now calling the CAGE! I am told that the area is closing in 15 minutes for a special party. OK- where do I smoke! Told to go to deck 19 top of the ship behind to smokestacks. I go to deck 19- couldn't find an elevator with 19 on it but finally did – there is only one elevator to 19. Talk about an unsafe area to smoke- on deck 19 the wind is howling. There is no wind protection, the bar is closed, no ashtrays, and no cover-overhead. There is however an NCL rep standing there that didn't have a clue about anything. Back to guest services- The complaint is written down a refunds due. I had it with NCL.... I was told that the bar did open- it was too windy- and ash trays were on hand after my complaining. Should never have happened. None of this was in the brochure. I suggest that any smokers avoid this ship. I have numerous cruises with NCL and this one has caused me to seek other cruise lines. As for non smokers who like large crowds, lines at dining areas, unavailable show tickets, disorganization of the highest level from getting to the ship and from the ship, terrible fill in ports with no transportation unless you $$$$. I further suggest that NCL reads this article- It could help but then again, maybe not! Read Less
Sail Date November 2018
Nice ship, very different layout, not sure if I really like it. What I really do not like is the size of the suites they are super small. Bathroom have as well been reduced in size completely. I should mentioned we paid for a mini ... Read More
Nice ship, very different layout, not sure if I really like it. What I really do not like is the size of the suites they are super small. Bathroom have as well been reduced in size completely. I should mentioned we paid for a mini suite and boy this could not be minier. Closet space in the suite is increadably small it is so small that I cannot fit my cloth in it an I’m a man who travels very light, my wife is going crazy. We are forced to leave much of our clothes i the luggage. This in our 20 years of crusing has never happened. Very little counter space, almost none. Storage is very limited in the suites. Also they cut big time the morning room service, only coffee and very few items are included real breakfast has an additional fee now. Crew does not seem very happy, they all say good morning and so on just because they are told to do so, however, I see very long unhappy faces. Dinning expect to be in dinning room, the Manhattan, at least 2 hours, service very slow. All dinning areas are very crowded, it seems to me that there is not enough area to accommodate all the guess they put on this ship. I will never go on this ship again. Very very disappointed. I do not recommend this ship at all. Read Less
Sail Date May 2018
We chose this cruise as it was going to Columbia, Costa Rica and Guatemala and Mexico. We spent the longest time to pick a cabin with a bath tub in a quiet area. From the moment we boarded the ship in Miami we knew we had made a big ... Read More
We chose this cruise as it was going to Columbia, Costa Rica and Guatemala and Mexico. We spent the longest time to pick a cabin with a bath tub in a quiet area. From the moment we boarded the ship in Miami we knew we had made a big mistake. The cabin (so called mini suite) we had chosen and paid extra for a bath tub in fact had no tub. Also the cabin was so small compared to other mini suites we have traveled in. When we pointed this out we were told 'we got what we paid for'. We were so angry they finally changed our cabin for one with a bath. We were told it could be a little noisy so we should check it first. We went with a member of the crew. The cabin had a little noise but not bad and we asked is that as bad as it gets. 'Yes' was the reply. All went well to about 9.30pm when the whole cabin began to throb and we could not hear the TV. So again we complained. The next day we were moved to another cabin with noise but not as bad. The Bliss is a new vessel and one would think in this day and age sound proof cabins would be the norm. If we were going to another US port we would have got off. The food was disappointing even in the specialty restaurants. We had hoped the high light of the trip would have been to Tikal in Guatemala and we had booked the tour before leaving home as it was on a charter flight and when the flight was full that was it. This was the most expensive tour they had but reading the itinerary we thought it would be worth it. When we reached the site the itinerary stated a 3 mile walk in the rain forest to get to the main square of the Maya Ruins. During this walk we expected to get a feel of the Maya city. The walk did not happen and we only had an hour at the site before we were told to get back in the van. We paid well over $1000 each just to spend an hour at the most touristy part of the site and were robbed of the ambiance and surrounds of the main area. We were told there was no time for anything else but yet they still advertise this tour with the walk, knowing full well that it will not happen. The ship is too big, carrying over 4000 passengers. The queues that formed at peak times were difficult to bear. Those that needed the lifts had to wait for ages as when they stopped they were usually full. Some of the activities were very crude to say the least, especially in this time of the 'Me too' movement. We have a video that could cause a lot of trouble for the ship if we attached it to this review. Most of the crew were great. In summary, unless you are a die hard cruiser that likes to eat, drink and laze around we do not recommend it. Read Less
Sail Date May 2018
New destinations were the best part, through the panama and all the stops. The ship was very smooth. Most of the outside entertainment was superb. The food was so bad, and the deserts looked wonderful, and most often tasted like ... Read More
New destinations were the best part, through the panama and all the stops. The ship was very smooth. Most of the outside entertainment was superb. The food was so bad, and the deserts looked wonderful, and most often tasted like rubber. Even the chocolate was altered, (maybe brown food dye?) Every meat entree was too tough to chew. The spinach pie was paper and no cheese, ? STINGY ON ALL CHEESE. Encourage waste. We reported it and it did not improve. Orange juice stated out GREAT then when they put it on the PAY FOR IT, it got very watered down. Then you could not get a grapefruit without begging. We were locked out of the room many times. The entire lock had to be replaced. The tv was governed too low, except for the commercials. Toilet and water was not working one night. My note on door to not knock was ignored. At the wonderful sound of the strings, they were interrupted by commercial on the ship to buy lottery tickets, as preempted every theater show. (very tacky) Sheer chaos ensued at every stop to disembark. One elevator would not stop on floor 9,...??? Read Less
Sail Date April 2018
I chose this itinerary because I wanted to see the Panama Canal. I made reservation during Thanksgiving time, so I got a good price. I paid Category 1X guarantee. I did not expect to have a luxury cabin, but a peaceful and restful cabin. I ... Read More
I chose this itinerary because I wanted to see the Panama Canal. I made reservation during Thanksgiving time, so I got a good price. I paid Category 1X guarantee. I did not expect to have a luxury cabin, but a peaceful and restful cabin. I was assigned Cabin 9523. When I checked in the ship and went to the 9523, it was noisy, shaking and vibrating, very uncomfortable. I went to customer service to complain. They said the ship was full and nothing can be done. I did no sleep the first night. The second night I heard sparkle sound. I went to complain on the third day, I was switched to Cabin 5553. I was told that the cabin may have cigarette smell. I checked the cabin, no cigarette smell, but the bathroom was very stinky. The house keeping did clean the bathroom. There was a big stain on the carpet. It was never cleaned. On the eighth night, the toilet was flooded and the bath room floor was flooded. I called house keeping. Someone came to fix it and house keeping came to clean up the floor. A very un-restful night. This ship has a very unorganized tender boat loading system in Cabo San Lucas, San Juan del Sur and Grand Cayman. Passengers were given tickets to load the tender boats, but it was so unorganized. Passengers were standing on Deck 6 over an hour to be loaded. Some passenger could not stand so long were sitting on the stairs. It was totally ridiculous. This cruise has a lot of down sides. I was offered a free dinner to compensate my inconvenience. I did not enjoy it. I want to share my bad experience with future passengers who want to go on this cruise and reserving Category 1X guarantee. You better be prepared a lot of patience and be stuck in a noisy room. Read Less
Sail Date April 2018
We choose this cruise as the ship was supposed to have been refurbished in 2016 and we thought it would be like a new ship. After we boarded we found a letter from Norwegian Cruise Line that there were going to be a few inhancements being ... Read More
We choose this cruise as the ship was supposed to have been refurbished in 2016 and we thought it would be like a new ship. After we boarded we found a letter from Norwegian Cruise Line that there were going to be a few inhancements being done during our cruise. Unfortunately that was a huge understatement as they were doing major construction with hazardous materials and chemicals that made many of us ill. We would never have put ourselves at this kind of health risk. The construction should have been preformed at dry dock where the chemicals and materials could be controlled. There was no regard to the health risks for passengers or crew members. The food was average and there seemed to be many waiters that were in training and not getting our orders correct. The service was very slow. There was a real language barrier that caused many of the service errors. The sports bar served very greasy food. I put 2 paper napkins under the fish I was served and it saturated both of them. We had a drink package and had many comments about how much we ordered. Pretty rude of the bar servers. Read Less
Sail Date March 2018
#NCL We are a group of 4 couples from Prince Edward Island, Canada who each booked the March 2018 Panama Canal cruise on the Norwegian Sun. We made our reservations through our trusted travel agent in October 2017. In all of the hours of ... Read More
#NCL We are a group of 4 couples from Prince Edward Island, Canada who each booked the March 2018 Panama Canal cruise on the Norwegian Sun. We made our reservations through our trusted travel agent in October 2017. In all of the hours of research by the 8 travellers plus the travel agency leading up to, and after booking the cruise... we did not discover any mention that construction and renovations were going to interfere with the enjoyment of our vacation. The frequent email communications from NCL failed to disclose the renovation work scheduled to occur during our 16 day trip. We feel betrayed and cheated. We paid full price for a vacation experience promoted by @Norwegian Cruise Lines as having no missing restaurants or bars, no closed pools or walking/jogging decks. We weren't warned of potentially hazardous chemicals being applied to decks and stairs with dangerous fumes cascading onto decks and balconies occupied by very young and old passengers, all completely unaware that choking fumes were about to inundate the area. The noise of grinding, sanding and hammering day and night prevented quiet enjoyment of both public areas and private balconies. Additionally, passengers ...and service staff... were exposed daily to the potentially toxic dust from the sanding and grinding off of the old deck surface paint. While the Bolidt employees were wearing protective breathing apparatus, the winds were covering the tables, bars, decks and people with the smelly, possibly poisonous dust and fumes. While the NCL staff were inundated with concerns and complaints, all they were permitted to do was acknowledge the complaint and pass it on. The renovation work continued. Shame on the NCL management Read Less
Sail Date March 2018
While service and food was great, the ship was under renovation while we were at sea. Sanding dust and paint fumes bothered the passengers. We NEVER had full use of the ship. Large sections were cordoned off. One restaurant was permanently ... Read More
While service and food was great, the ship was under renovation while we were at sea. Sanding dust and paint fumes bothered the passengers. We NEVER had full use of the ship. Large sections were cordoned off. One restaurant was permanently closed. Safety violations galore such as evacuation deck partially closed, flammable materials stored on deck, exit doors locked. Several passengers indicated that they had respiratory problems stemming from the dust which could have been toxic based on the labels of the containers. Workers wore mask on and off. Looks like NCL saved a few bucks by performing renovatios while cruising with paying passengers instead of in dry dock where the ship will be this week (Vancouver).. Had i known this in advance we would not have Chosen this particular cruise. That‘s a shame because the personnel, the food, the shows and the food were excellent. Seems like the NCL management did not give a hoot about the paying passengers. Read Less
Sail Date March 2018
Just spent a small fortune on a long ago planned trip of a lifetime through the Panama Canal. The ship was undergoing major work during the trip with many areas closed for the entire duration with some rolling closures. The deck areas ... Read More
Just spent a small fortune on a long ago planned trip of a lifetime through the Panama Canal. The ship was undergoing major work during the trip with many areas closed for the entire duration with some rolling closures. The deck areas and casual dining that were open were overcrowded as a result. Often ended up in my room eating. NCL did not advise us in advance nor discount our fares. We paid a huge amount and got a subpar product. The worst of this was that NCL knew that this was happening and the passengers felt tricked into paying for the canal fee so the ship could get over to Victoria to dry dock and complete the work. NCL says the ship was refurbished in 2016 so you wouldn't have expected this. The passengers organized meetings on board and now the press have picked up on this and interviewed some passengers! How could they not have known that this would mess with people's dream trips? Never in my 30 years of travelling and cruising have I needed to follow up and demand recourse after a vacation. The response, or lack thereof, from them has been even more dissapointing. I used to defend and promote NCL to my friends and family. Not anymore! The rooms were cruise small. Shower ridiculously small. Restaurant service and room steward were so nice and helpful. I sure hope they actually get the sujper high gratuities we have to pay. Got drink package and had to pay over c$500 in mandatory gratuities. We didn't even drink that much. What a rip off. Plus you can't even get a can of pop or water with your drink package. I should have ordered a rum and coke and hold the rum so i could get a coke but there was no coke on board. Only pepsi. The shore excursions were expensive for what you got. better to book on your own for the same tour at a fraction of the cost. The ports were interesting but the things of interest in a few were far away and no real beaches at almost all so don't think it's a beachy vacay. Do not go snorkelling in Acapulco. Dirty water and no fish. Go to Antigua Guatemala. Read Less
Sail Date March 2018
We were looking forward to the cruise from Miami to Los Angeles as a luxurious couple of weeks visiting some exotic ports in Central America as well as going through the Panama Canal. Boarding was relatively quick and easy, taking less ... Read More
We were looking forward to the cruise from Miami to Los Angeles as a luxurious couple of weeks visiting some exotic ports in Central America as well as going through the Panama Canal. Boarding was relatively quick and easy, taking less than an hour. We ate in the buffet while the rooms were being prepared and then wandered around looking at the facilities that seemed quite good. We could get into the cabins at around 2pm and the room was large with a decent size window. The cabin was near the end of a dead-end corridor so that it was very quiet for most of the time although there was sometime a little scraping noise from the restaurant above. The emergency evacuation drill was straightforward, but then I encountered the first problem with bar staff who had no idea how to serve people in the order they arrived. It was like I was invisible as they ignored me and served people who had just arrived. This was a problem with most of the bars throughout the cruise. The only bar which had bartenders that were efficient was at the back of Deck 11. I would say that the bartenders in the Dazzles Bar were particularly surly. Surliness seemed to be a trait of many of the staff on the Norwegian Sun. We spent quite a bit of time playing trivia and other indoor activities because it was near impossible to get a deckchair around the main pool. It seemed as if people dropped towels and other objects on the deckchairs to reserve them early in the morning and they seemed to be empty for a lot of the day. It would be better if the ship policed its policy that deck chairs were not to be reserved. But, like many other things on the cruise, the staff didn’t seem to care. We did a couple of shore excursions through the ship and thought they were expensive and not worth the money. You were crammed onto a completely full bus and couldn’t really hear the guide when we went walking. There always seemed to be a lot of time wasted before we got onto the bus. It was also annoying to have to sign a disclaimer before the bus tour commenced. I would have liked to have been able to read the disclaimer before deciding to do the excursion. We did a day tour from Puerto Quetzal in Guatemala to the Mayan ruins at Tikal. This was the highlight of the cruise. I had wanted to go to Tikal since first going to Mexico in 1984 and I was not disappointed. The excursion was expensive, but it included a one-hour charter flight to Flores, then an hour bus ride to the ruins. We had about 2 hours in the ruins before returning to Flores for lunch and the return flight. I can’t recommend this excursion enough. We met some people on board who had arranged a private tour in Costa Rica which they let us join and we had a fantastic time. The highlights were the crocodiles and the monkeys. The driver pulled off the road and the guide got out, clapped his hands and yelled “Hey Monkey” and the monkeys came. We did a cruise with the crocodiles which was amazing, and later on walked across a bridge and looked down at about 30 crocodiles milling about. The food in the buffet was always plentiful and tasty although it was sometimes difficult to get a seat. The freestyle dining in the main dining room was also very good and we never had to wait long for a table. Now for the negatives. The ship was basically a construction zone as NCL was sanding and resurfacing some of the decks. We weren’t told before departure that they would be working on the ship. They didn’t tell us in advance what would be closed for the day. It was not unusual for half the pool deck to be closed which exacerbated the chronic shortage of deckchairs. We were exposed to lots of particulates in the air from the deck sanding and potential toxic chemicals from the coating put on the deck. There was also a lot of jackhammering and the funnel was cleaned which caused a lot of white stuff to go all over the deck and the passengers sunbathing. Some also went into the outside restaurant which they eventually closed. A lot of the crew seemed to be reflecting the unhappiness of the passengers and some were surly and not helpful. It didn’t help that there were lots of contractors roaming the corridors wearing NCL identification but who were extremely unpleasant. The captain addressed a meeting of several hundred concerned (and angry) passengers where he said that it wasn't his fault and he couldn't do anything about the issues. His first question was from an irate passenger and the captain stormed out to boos. I don't believe that we ever saw him again. This was an absolutely pitiful response from the person supposedly in charge of the ship. It seemed that the Guest Relations staff spent a lot of time writing complaints from passengers. Worst of all, NCL compromised our safety by closing half the muster stations and lifeboats for over 3 days without having a backup evacuation plan. This seems criminally negligent to me and I believe that they should be prosecuted to the full extent of the law. The mandatory evacuation drill became a farce. I asked Guest Relations what the backup plan was, and they said that the closed deck that contained the lifeboats would “probably” be opened. My sister asked and was told that in the event of an emergency the Captain would allocate new muster stations and inform us (no double while he was trying to stop the boat from sinking). Some friends asked and were told to just go to the lifeboats on the other side of the ship that were still open. What a joke. A couple of days before the end of the cruise the Cruise Director, Jasper, told me that my next cruise should be on Carnival. I can assure him that I would probably be happy with any cruise line that does not put my health and safety at risk for the sake of saving money. Their response to date had been inadequate and woeful. It was only after the US media started highlighting the problems with the cruise that NCL offered to credit part of the cruise cost paid against a future cruise. That assumes that I would ever trust NCL again. Don’t waste your money with NCL. Find a reputable cruise line that respects their passengers. Read Less
Sail Date March 2018
We thought the destinations looked terrific on this cruise and it would have been wonderful, were it not for the construction work beautifying the ship throughout the two week cruise. Jackhammers, sanding, drilling, dust, strong chemical ... Read More
We thought the destinations looked terrific on this cruise and it would have been wonderful, were it not for the construction work beautifying the ship throughout the two week cruise. Jackhammers, sanding, drilling, dust, strong chemical smells meant that a gloom descended over us, however hard we tried to make the best of things. Fantastic locations and days off the ship were great, and it was a huge relief to get away from the irritation of being around building work! However, I couldn't snorkel in Ensenada, as my throat was so irritated by the dust and my mild asthma was very aggravated, resulting in a horrible panicked feeling. We only found out when we boarded the ship that it was headed to be refurbished in Victoria, Canada, at the end of our cruise, as pallet after pallet of chemicals, paints were loaded at Miami. This meant that much of Deck 12 was covered by these materials, but we thought it wouldn't affect us. How wrong we were - major work lifting decking mats, sanding, filling, levelling decks, priming them, then covering them with self-levelling rubber compound was carried out on Decks 6 and 12, then work was carried out on Deck 11. The final straw for me was the Smoke Stack being worked on, with hammering and insulation materials being ejected from the stack, which billowed around us on the Aft Deck 11 and 12, on tables, food and drinks. Sea days lying around the pool on Deck 11, were spent with sanding going on overhead, with a fine mist of mouldy old paint in the air. Quite a few people felt seriously ill and saw the doctor, while a large number of people had headaches, sore eyes, sinus sensitivity and coughs. NCL should have been honest about their plans, and only after calling a meeting with the Captain, have offered 25% of the price paid, to be used against a cruise if actually started within the next 11 months. I'm unwilling to give more of my hard-earned money to NCL, as their handling of this has been awful and it certainly spoilt much of the holiday. The general staff were good, but I've given service a 'terrible' rating, as the true test of customer service is when things go wrong, and no service was given in relation to our complaints. Healthwise, I'm still coughing now I'm at home - we're very disappointed in NCL as the cruise could and should have been fantastic. Read Less
Sail Date March 2018
Choose this cruise for the ports and Panama Canal transit. Ports were great. Gave us an opportunity to get off that wretched ship. Officers had no leadership. Captain was nowhere to be seen. The only officers on deck on disembarkation ... Read More
Choose this cruise for the ports and Panama Canal transit. Ports were great. Gave us an opportunity to get off that wretched ship. Officers had no leadership. Captain was nowhere to be seen. The only officers on deck on disembarkation were two junior chefs. We have been on 37 cruises now and this has been the worst experience we have ever had. Check Facebook group #PC Sun for more info. I get too upset when I write about it. NCL no more. Most of the full capacity clients will be seeking full refunds through NCL directly, and/or their travel agents. Three impromptu meetings onboard and NCL representatives invited and the captain showed up at the first meeting of over 500 passengers and promptly left to a chorus of boos when he blamed the head office for the construction onboard and offered no information other than it wasn't his fault....thank you Captain....so in review.... Ports of call were great. Food on board was mediocre, line staff wonderful, senior staff and officers, defensive and non committal. entertainment was mediocre at best. Musical entertainment around the ship was great. Buffet had pork loin 4 days in a row, cleaning out the freezer I guess, embarkation and disembarkation went smoothly. did not do any shore excursions from the ship, but did private tours in most ports at a fraction of the cost. After this cruise, I do not think I will give them any more business. So I guess , NO , I would not recommend Read Less
Sail Date March 2018
We have just returned from the "Cruise from HELL" aboard NCL Sun. During our 15 night cruise, there was construction going on. There was insulation blowing around, paint dust blowing everywhere, the muster station doors were ... Read More
We have just returned from the "Cruise from HELL" aboard NCL Sun. During our 15 night cruise, there was construction going on. There was insulation blowing around, paint dust blowing everywhere, the muster station doors were closed off during DAYS of our cruise, the pool area was closed for a few days, sanding the decks, drilling, jack hammering etc from sun up until around midnight EVERY NIGHT. Our cruise was a complete DISASTER!! There was between 15% - 30% of the ship CLOSED on all days! A few of the specialty restaurants NEVER opened during the entire vacation. Many people have been sick with respiratory issues due to the nauseous fumes of the products they have been using while passengers are on board this cruise ship. The Sun is scheduled to be on dry dock for more renovations, but yet NCL chose to also inconvenience its passengers and put us all in danger as many of the Emergency meeting stations were not accessible while they were refinishing the deck floors on deck 6, the meeting deck. STAY AWAY from NCL! They don't care about their passengers...only saving money! This ship was quite old and dated. Many times, there was industrial fans running down the hallways as there were plumbing leaks. The crew did do the best they could during this situation. I particularly enjoyed Victor at the bar deck 11 aft. He was always smiling and trying his best. Room was OK. Read Less
Sail Date March 2018
It was my partners bucket list to see the panama canal. We saved for our once in a lifetime cruise. We will never return to america as we usually cruise the mediterranean. We have used ncl before but never have we had anything like this ... Read More
It was my partners bucket list to see the panama canal. We saved for our once in a lifetime cruise. We will never return to america as we usually cruise the mediterranean. We have used ncl before but never have we had anything like this ship. refurbishment was going on from day one even though the ship was going into dry dock after the end of our cruise. Hazardous dust and fumes were on the ship the whole time during our cruise and the noise from the grinding was atrocious. Everyone on board was coughing and had sore eyes, some went to the medical centre only to be told they would have to pay. I can also say i was disappointed in some of the staff they seem to have lost interest in the clientele they would walk across you in the garden cafe or expect you to move, i have not seen this kind of thing on any other cruises i have done. Perhaps some of them were having to leave due to the dry dock i don't know. (no excuse really when you pay the monies we paid for this cruise) fitness was a nonsence as the running/walking track was not in use. Read Less
Sail Date March 2018
This was a trip of a lifetime. Any positives such as the comfortable rooms, good dining service, decent shore excursions and delicious food was FAR outweighed by the massive construction project that was undertaken during the cruise. ... Read More
This was a trip of a lifetime. Any positives such as the comfortable rooms, good dining service, decent shore excursions and delicious food was FAR outweighed by the massive construction project that was undertaken during the cruise. Major parts of several decks were closed. The fumes from the chemicals they were using were breathtaking (in a bad way). The constant noise from sanders and grinders was agonizing. We took our children with us and they closed the kids pool for the construction. How can you think to close a kids pool on a Caribbean/Mexican cruise during spring break?? We asked to have one of the other hot tubs designated as a family one so the kids could use it and this was not approved. We had to be careful where to eat because of the sanding particles flying everywhere. Restaurants were closed, bars closed, pool closed and decks closed. No one was advised of this beforehand. It was a memorable cruise, however for all the wrong reasons. Our cabin stewards, restaurant servers and shore excursion staff were awesome. Read Less
Sail Date March 2018
Terrible! I will never book another cruise on Norwegian! Outdoor decks 12 & 6 were under renovation. Closed off areas, grinding, pounding, dust & rock wool flying everywhere & toxic fumes due to new epoxy flooring being ... Read More
Terrible! I will never book another cruise on Norwegian! Outdoor decks 12 & 6 were under renovation. Closed off areas, grinding, pounding, dust & rock wool flying everywhere & toxic fumes due to new epoxy flooring being installed. Champs Bar closed for the duration. Kiddie pool, shuffleboard & golf activities inaccessible part of the trip. Walking/jogging deck closed. Some Muster stations inaccessible. Smoke stack twice blew soot & chunks of ash over the aft deck during breakfast...into our food! Unable to sleep 5 nights in a row due to grinding somewhere outside our room. Numerous complaints to guest services who finally sent someone to our room to listen. Only then, did it stop. Pool was full of dust, rock wool, & ash which was never completely cleaned. We had to clean our own tables because they were always covered in dust & the staff was indifferent. After our stop in Nicaragua, one of our co-travelers started cleaning the pool seating deck because it was filthy. She didn’t want to sit in construction dust & was fed up. Finally, the staff got the hint & finished the cleaning. We saved for a year & paid full price for this cruise which was on our bucket-list. We were not told about the construction until we were on it & were stuck. A total sham by NCL! Since approximately 17% of the ship was unavailable, I expect a 17% refund. Instead, NCL offered us 25% off another cruise which has to be used within a year. Why woulld I do that, & who has the money, or vacation time? It’s an unacceptable offer! Read Less
Sail Date March 2018
This was a bucket list trip for us, almost a year in preparation, lots of planning and anticipation. It was also a trip for my 60th birthday, and bittersweet since I was diagnosed with breast cancer on February 1 and when I got back home ... Read More
This was a bucket list trip for us, almost a year in preparation, lots of planning and anticipation. It was also a trip for my 60th birthday, and bittersweet since I was diagnosed with breast cancer on February 1 and when I got back home from my relaxing trip I would begin my treatments. Well, it was anything but relaxing...heavy construction onboard closed half the pool deck, part of deck 6, yes the lifeboat access deck, the Champs bar, las ramblas tapas bar, the sports bar was closed all day until 5:30 because of construction above it. There was horrible noise and grinding and drilling going on all day. The particulate matter from scraping up the decking went in our food and drinks. It was terrible. Customer service could do nothing, the captain walked out of a meeting after a few minutes claiming the home office said the work had to be done and there was nothing he could do. People were getting stuff in their eyes, people with asthma and other breathing issues were getting sick. The crew did their best and were cheerful and smiling. The ports were good, although I think Corinto Nicaragua needs a lot of improvements before ships come there. We are waiting now for a better offer from NCL, they offered us a 25% of our cruise fare towards another cruise taken within a year. This isn't enough! We paid full price and were not informed of the construction until we sailed. We had no access to a lot of the ship amenities on a very long voyage. This was a disgraceful lack of care by NCL and was obviously just a way to take a ship thru the Canal and make the unwitting passengers pay for the repositioning! Read Less
Sail Date March 2018
I chose this cruise because of the Panama canal and Mexico. This was the absolute worse cruise I have ever been on. Construction was going on the whole time while the cruise was going. Painting, jackhammers, fumes and flying debris. ... Read More
I chose this cruise because of the Panama canal and Mexico. This was the absolute worse cruise I have ever been on. Construction was going on the whole time while the cruise was going. Painting, jackhammers, fumes and flying debris. Some of the treadmills were out of order and the jogging track was closed most of the time due to construction. Most of the areas on the ship were closed off for sanding and it was very dangerous. The children's pool was closed the entire time. While I was having breakfast outside, soot was flying around and landing in my food which forced me to go inside (Not what I wanted coming from the snow in NYC). The boys that were playing basketball were covered in black soot and thy're eyes were puffy when they came back in. I had a constant cough the entire time and it's still with me as I have no idea what they were using to clean with. I will never take another Norwegian cruise as long as I live Read Less
Sail Date March 2018
We chose this cruise because of the Panama Canal, which was beautiful. After many cruises with Norwegian, Royal Caribbean, and celebrity, we were extremely disappointed with the food and the level of service from the staff. The food was ... Read More
We chose this cruise because of the Panama Canal, which was beautiful. After many cruises with Norwegian, Royal Caribbean, and celebrity, we were extremely disappointed with the food and the level of service from the staff. The food was the lowest quality that could be found. The buffet lacked typical fresh fruits such as bananas, apples, berries oranges, and the watermelon that they did have was so over ripe it was inedible. The variety at the buffet with incredibly lacking. The bacon in the morning tasted like cardboard Lunch was the same thing each day at the buffet; extremely disappointing, and devoid of flavor. I cannot believe they call that brown stuff in the morning coffee, which the staff does not come around to refill. The Reuben Panini had one small slice of corned beef that covered a third of the bread with a little cheese. It was mostly a bread sandwich. The grilled hamburgers tasted of breading, lacking meet. Much of the staff both in the dining rooms and bars we’re not attentive, nor do they care about the passengers, with some exceptions. We even heard disparaging remarks from two bartenders in the rear of the ship passed the buffet regarding the passengers. We heard them raise their voice at some of the older guests. If you have young daughters keep them away from these two guys and they were both bosting how they left a young women’s (passenger) room at 7:30 am. Ivan at the whiskey bar was an exception to the rule and did an outstanding job. There were four in our party and we were seated at a table for six in the main dining room the first day. They never removed the extra chairs nor did they bring any bread, or coffee. The food was certainly not what we were used to on other ships, and limited coupled with poor quality. On a positive note the music was very good as well as the cleanliness of the boat itself. Our cabin steward also did an excellent job. The shows in the theater were just OK. Both comedians were not that great and the seats in the theater go down almost to the floor making it very uncomfortable to sit. There were also no cupholders, which was surprising as the ship was redone not that long ago. The activities director did an excellent job and with visible throughout the cruise. I hope the poor food and the lack of caring by many of the restaurant and bar staff is not a systemic problem with Norwegian, but I wonder. Read Less
Sail Date February 2018
I was sick on the 4th day! An upper respiratory infection was traveling around the ship and eventually turned into pneumonia for me. I was unable to function and enjoy the trip. There was coughing going on all over the ship. Medical on ... Read More
I was sick on the 4th day! An upper respiratory infection was traveling around the ship and eventually turned into pneumonia for me. I was unable to function and enjoy the trip. There was coughing going on all over the ship. Medical on ship was no help and were giving out costly cough medicine for a cure! On arriving home I was hospitalized for pneumonia. This was a vacation from hell. Unable to eat-lost 7 lbs, barely able to walk about and unable to do shore tours. The ship personnel refused to acknowledge the problem and many people were infected. This was a trip we had been anticipating for a long time and we were very disappointed to not be able to enjoy it due to some thing being passed around the ship! We could not enjoy the meals or entertainment or the shore trips. Reading the reports from the trip before ours see that the same problem arose on that trip also. The ship was clean and most of the staff/workers nice. We enjoyed the ship time when we were able. Did very few shore things-only one for me and 2 for my partner; not at all what we had planned. I felt the food in the cafeteria was mediocre at best, and marginal at the restaurants. The Panama Canal was the real reason for our cruise and sooooo glad we had a balcony room. We were able to enjoy it from the room and not have to go topside-due to our health. Read Less
Sail Date February 2018
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