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1 Helpful Vote
Sail Date: October 2018
There was a lack of information provided prior to embarkation. Shortly after making the reservation, it was changed from a 15 day cruise to a 14 day and the embarkation port was moved from Los Angeles to San Diego because the Acapulco stop ... Read More
There was a lack of information provided prior to embarkation. Shortly after making the reservation, it was changed from a 15 day cruise to a 14 day and the embarkation port was moved from Los Angeles to San Diego because the Acapulco stop was cancelled. We understand that was for safety reasons, but there was no explanation for why we had to lose a day of vacation or had to alter plans to accommodate moving from LA to SD to leave. At embarkation, we were handed a flier that stated we would not be stopping in Cabo San Lucas because of weather. We had all been watching the weather down there for a week and knew what it looked like. This decision could have been made much earlier and notifications could have been sent well before the last minute. We have now lost 1 full day of travel and 2 port stops before even leaving and since this was booked. No other compensation was offered for losing the Cabo stop and there was no mention of attempting to add a different destination to make up for it. We then did not actually set out from SD until several hours after we were supposed to leave and there was no explanation given. As we were told many times from different crew members, the ship had been loaded with new employees for this trip as training experience. It was obvious in multiple ways. Many of the staff members at bars would actually roll their eyes at you for asking for a glass of water as though it was a waste of their time. The wait staff in the main dining rooms was horrible. Our standard time in the Indigo room was running nearly 2 hours for a meal because staff was so slow. We had one night with a 7:15 reservation and we did not get out of there until 9:45. Multiple times we did not even order dessert because it was taking so long to get our food. We also left one night after ordering coffee with dessert and getting everything for the coffee (cups, sugar, and cream) and getting our dessert without ever actually getting any coffee in the cups. On the other side, there were some excellent standout employees. Specifically, our room steward was excellent. Also, there was the waiter at O’Sheehan’s Pub, Ankit (sp), who was always friendly and helpful. Also, the bartender Mo (Mohammed D.) who worked most often in the Casino bar was a major highlight who always greeted us by name, remembered our drinks, and was an overall great guy. All of the staff we interacted with in the specialty dining restaurants were very professional and helpful. We found the buffet to be very boring and lacking in options during the dinner hours and the food quality was average. The main dining room dinner menus were horrible. The options each night were very poor and repetitive. There was always a dish of overcooked beef slices prepared a litle different, there was always a basic white fish that was grilled or broiled, and always a vegetarian dish. The only thing that stood out was the one night for the standard white fish entrée was Tilapia. That is not a compliment. Tilapia should never show up on the menu of any decent restaurant. It is a completely worthless fish with absolutely no flavor or nutritional value. It is primarily used as a base because the only flavor is from the other ingredients it is prepared with. On other cruises I have always looked forward to eating in the main dining room for the quality and variety of the dishes offered. This trip left me disappointed every night. All of our group felt as though the poor menu options and horrible service was a backhanded way to push us into going to the specialty restaurants and paying for a meal. When we boarded the ship our group met for a celebration drink. The bartender informed us that they were required to charge tax while in port. Totally understandable and not an issue at all. What was an issue, or more of an annoyance, was that the ship was scheduled to leave at 4 PM and we didn’t actually leave port until several hours later. We were charged tax on drinks the entire time. While that couple of dollars makes no real difference to us, no announcements were made to explain why we were still in port for hours after we should have left and NCL should have paid those taxes just for the inconvenience. It was another example of poor hospitality. The tender service in Nicaragua was a disaster. Yes, the water was rough and choppy, but that did not explain why only one tender was being used while 5 others were sitting in the water off to the side. We were supposed to be able to leave starting at 10 AM. No announcement was even made until after 11:30 AM to explain that only 1 tender could be used because of the rough seas. That explanation made no sense because the other tenders were clearly visible sitting off to the side of the ship and the water was just as rough when they did finally commence service just before 1:00PM. Also, when they did start service, they only assigned a few people to assist with the transfer of people from the ship to tender. It was dangerous without more employees to help guide people over the step. So we were unable to get off the ship until 3 hours after we made port, but the cruise director made an announcement that they had permission to extend our port stay 1.5 hours. That does not make up for anything and he shouldn’t have made it sound like we owed them a debt of gratitude for getting part of the time back. The biggest complaint we have is in regard to the large amount of money we paid for a balcony stateroom that had a barely usable balcony. The reason for this is because they pressure washed the balcony while we were in port. They blew paint chips all of the deck and furniture on our balcony. They did not clean up the paint chips at all and they were stuck to the chairs. The chairs could only be used if we draped a towel over them to sit on. Also, the pipes above our balcony continued to flake paint chips for the rest of the cruise so even sitting on the balcony was difficult because chips would land on you and any drink/food you had out there. We paid over $2500 extra dollars for that upgrade and it was a waste of money. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise due to the trip through the Panama Canal. Most of the food was mediocre with some good food at the specialty restaurants. All service staff were very congenial and helpful. Many smiles and always ready to help. ... Read More
We chose this cruise due to the trip through the Panama Canal. Most of the food was mediocre with some good food at the specialty restaurants. All service staff were very congenial and helpful. Many smiles and always ready to help. Nightly entertainment was excellent. The bed gave backaches to my wife and I. Even though we saw many new mattresses loaded onto the ship and saw them in storage while waiting in line for an hour to get off the ship, we were only provided a foam egg crate mattress topper, which helped, but did not fully satisfy. When I again requested a new mattress, our request was ignored. I reported some maintenance issues, such as several loose safety handrails in the hallways, paint fume odors 3 times in our stateroom, welding fumes on our stateroom, extremely loose steps in the hydro therapy pool, and jets not working in the spa hot tub. It makes me wonder what maintenance issues are lacking in areas not frequented by passengers. We had to miss the first port, Cabo San Lucas, Mexico due to a hurricane; but the ship provided entertainment and activities to pass the time. On the day we arrived in Guatemala, our first stop, no coffee cups or bowls were available for breakfast and plates were hard to find. We were docked, so we were able to get off the ship in good time. Our tour of Antigua, Guatemala was interesting and informative. the tour guide was very good. The next day, we arrived in Nicaragua, where the ship had to anchor and use tenders to get us ashore. We were supposed to leave the ship at 10:15 for our tour but, allegedly due to rough water, the tender service was not in full operation, so we did not leave the ship until after 11:30. It appeared that the crew had not used tenders before or they should have been able to get people off the ship in a timely manner. When working at water's edge, personnel should be required to wear life jackets, in case they fall in. This was standard practice on other cruise lines (and a US requirement) but only about half of the crew were wearing life vests or safety belts while working at the ship/tender departure points. Due to a late departure for our tour, we traveled 3-1/2 hours for a 45 minute tour and a 15 minute grocery store break to obtain snacks for lunch. We returned at 4:35 and the last tender was supposed to return to the ship at 4:30. However, after we returned, we saw a sign showing that the last departure was changed to 6:00; so we could have had a more leisurely tour if that had that decision been made before we departed. At least we were not on the one tender that was stranded in the ocean for 15 to 20 minutes due to engine failure. Another example about inadequate maintenance and poor management. We saw the tender sitting still in the water when we went ashore but at the time, did not know the problem. At my request, my wife and I received a 20% discount on the tour, after losing at least 1/2 of the scheduled time in town on the tour. We enjoyed Peter James singing and playing the piano, which helped smooth things over.Our tour in Costa Rica was a well run tour of a Botanical Garden. The tour guide was excellent and he gave us a good run down about life in Costa Rica. He knew the plants in the garden and aptly answered all questions and gave good discussions. Comedian Tim Kaminski put on a very good show. I had never heard of him, even though he is in the Comedy Hall of Fame. In Cartegena, Columbia, we took a guided tour in rough native canoes operated by boatmen using poles to push the boats. The bus tour guide had such a heavy accent that he was difficult to understand and it was hard to follow his narration. The boatmen did not speak English, which made it difficult for us to get much out of the mangrove boat tour, except on rare occasions when the tour guide was audible. When we arrived at the Grand Cayman Island, we tendered into town in boats provided by the Cayman Islands. The tenders were well organized and got us off the ship in a timely manner, even though we used the same number of ship departure points as we did during the mass confusion of tendering in Nicaragua. We had a nice self guided walk around George Town, Grand Cayman and a leisurely lunch at Hard Rock Cafe. We had a very good meal at the Grand Palace Restaurant aboard ship. The next night, we had an excellent dinner in the Moderno Restaurant on board ship. When we arrived in Tampa, I was happy to easily find our luggage and was pleasantly surprised at how quickly everyone went through Customs. Then came the Tampa Hell tour. We were supposed to have a tour of the city and arrive at the airport in a timely manner. Two people on our bus were concerned about making it to their flight in time, as guaranteed when they made their tour reservation. To make matters worse, after departing the airport, the bus driver pulled over and parked at the curb, with no explanation given. We ended up losing a total of 1-1/2 hours getting away from the cruise terminal. Then the bus finally continued on the way. No narration was provided - a very strange way to take a tour. We finally figured out that we did not have a tour guide and the bus driver did not say a word. After a 10 to 15 minute ride, the bus driver made a u-turn. A few minutes later, he made another U-turn. Since there was no tour guide, or other narration, we presumed that he was lost. We eventually arrived at the University of Tampa, where the bus driver ran over a curb and ran into a signpost. Someone came on board the bus to explain that we were to take a tour of part of the University campus. I asked if we were going to have a tour guide for the rest of our tour. She was just as surprised as us, to find out that we did not have a tour guide. We had a tour of a building that was originally a hotel, although we could not hear much of the tour guide's narration due to the large crowd of attendees. When we got back on the bus, the confusion continued with the bus driver again running over a curb on the way out of the campus. However, we at last had a tour guide on board. Apparently, the bus P.A. system did not work because the tour guide used a small speaker attached to his left hip. When turned toward us, we could hear him. When he turned away we could not. As we followed some other tour buses in our group, one the buses ahead of us was making a u-turn when the bus driver ran up onto the curb and got the bus stuck in the grass and on the curb. We went further down, made a successful u-turn and went past the stranded bus, listing toward its right side, with passengers standing outside and the driver on the other side of the road speaking on a cell phone. The guide said we were about 15 to 20 minutes from the airport. At that time, I said to the guide that we should just head to the airport, while we were still alive! We then proceeded back, passing the cruise terminal and continued on the city semi-tour. Our window was defectively foggy, so that it was difficult for us to clearly see out. We finally made it to the airport where the luggage was eventually off loaded for a rental truck; another mass confusion arrangement that took several minutes to locate all our luggage. Once inside the terminal, our trip continued as planned. trip Read Less
Sail Date: October 2018
This was a once in a life time deal to sail to the Panama Canal and see what it was all about. We have sailed on RCL and Princess in the past. Lots of factors involved in deciding on this cruise but location, timing and price where major ... Read More
This was a once in a life time deal to sail to the Panama Canal and see what it was all about. We have sailed on RCL and Princess in the past. Lots of factors involved in deciding on this cruise but location, timing and price where major factors. Not sure if "price point" is where NCL fits in but I somehow thought in my mind that we were signing up for a top notch cruise and we were both very excited. The start of the cruise might have been some clue as to what we were to encounter. The boarding process had been moved to San Diego for some reason ??? Los Angeles has a beautiful terminal that can handle large crowds and do it smoothly. Right from the beginning it appeared that it was rookie status. Simply unloading baggage was confusing and unorganized. "Is this the first time they have done this" seemed to be a common question in regard to handling logistics with this ship and cruise line. The terminal in San Diego is in a nice area with lots to see and do but the process to get on the ship was terrible and I would not recommend it to anyone. Not sure they could screw it up any better???? Next up was the birthday surprise for my wife from my adult children. My son tried to use NCL's website to send a BD gift to my wife and our friend on the ship. The website crashed while he was in the process and had to start over, which ended up causing him to be double billed. There was never an acknowledgement of the gift by NCL to my wife or our friend, just a credit on our bill??? "Is this the first time they have done this"??? Missing Cabo San Lucas was not NCL's fault and I did'nt mind the extra sea days but stopping in Pueto Quetzal was not what we thought it would be. It was nice to get off the ship for a few hours (again the unloading process seemed like a new concept to the staff). Would not go back to Guatemala. The tendering process was worse in San Juan Del Sur, Nicaragua. The captain said it was because the swells were going one direction and the wind was going another,"Is this the first time they have done this"??? The meeting in the Stardust Theater was not organized and just seemed like rookie status. Part of our group finally made it to a tender only to have a motor fail. They floated around in the bay for 1/2 hour while other tenders went by trying while tender 10 captain was trying to restart the motor???? "Is this the first time they have done this"?? We just spent at least 4 days at sea did anyone think to check all of that stuff out to make sure it was ready to go???? Both Guatemala and Nicaragua are disgusting places to visit and really not sure why we stopped there. We did sign up for the Zip Line in Costa Rica and again the boarding process was a mess but the Zip Line Operation was dialed in. Very well run and organized and able to handle the 4-5 buses full of us needing a break from the ship. The Panama Canal was interesting but it might have been more interesting to visit Panama City or Colon while going through the Canal instead of the first two. The locks are amazing and the process was very cool. The history behind this area is incredible and worth investigating. I thought Cartagena Columbia would be a breath of fresh air after the disappointment of the first two stops but..... We signed up for the catamaran transfer to the old city. The city is amazing looking from the water going in. On the way in the catamaran captain warned us about the street vendors. He said just say, "No Garcias" and they will leave you alone. Almost before the boat docked, the vendors were shoving stuff inside the boat trying to get us "rich Americanos" to buy their crap. This continued for a block and half where the entrance into the old city is found, then inside the beautiful old city. As we walked along the streets it continued. The only way to get away from them was to duck into a shop and take a breather. Someone suggested that the street vendors are not locals but from Venezuela as their economy crashes??? Not sure, but what could have been an awesome experience walking around the old city and enjoying the nice people, turned into a battle to avoid a fight with the street vendors because we would not buy from them!!! The shop keepers inside the old city were very nice and very accommodating to us, get rid of the street vendors and I might go back. Next stop was George Town in Grand Cayman. The one bright spot in the cruise. We loved this little island and will find a way to get back there someday. The Rum tour was awesome, our guide was awesome and the people there were great. The sea days weren't bad on the Pearl but they just seemed to lack that extra little something we had experienced on other ships. The Halloween costume party was totally lame and the group that had gone above and beyond to dress up got tossed in the first round, again my thoughts were "Is this the first time they have done this"??? We really wanted to watch the World Series which involved the Dodgers but were told that the ship would have to pay a royalty to get the games and Miami (the head office) wasn't going to do that. So we got days and days of World Cup Soccer instead (not a fan). The best the ship could do was to post the score (only once) on the ships channel. Really, "Is this the first time they have done this"??? The unloading (disembarkation) process in Tampa was an absolute joke. We were given instructions and followed them to a T, but the ship began giving out different directions which conflicted with the pervious instructions. We were supposed to disembark by 0845 but did not leave until 1030. If you are not a fan of waiting for ever in long lines do not unload in Tampa (I am sure it was a combination of the boat staff and the terminal staff, long lines in each area). They tried to say it was everyone else's fault (customs, dock handlers, etc) but I watched as handlers and shore personnel were standing around, "Is this the first time they have done this"?? On previous cruises, it seemed, that as soon as the dock lines were secured the ramps went down, stuff started flying off the ship??? In the past we were actually disappointed to get off the ship and did not want it to end, in this case we were happy to be off and on our way to our next activity. Not sure how this happened but, the one thing NCL did get right was the service staff. From the bartenders to the cabin steward, these hard working people have a clue and were the one thing that would put a smile on our faces. The food was good and the specialty restaurants were nice but, it was hard for them to make up for the deficiencies of the rest of the ship. We were looking for an adventure and I guess that is kinda of what we got. Next time, I think we are booking with Princess. Read Less
5 Helpful Votes
Sail Date: October 2018
We are returning customers. Our previous experiences help us deciding to take this trip also. Are we disappointed this time or what. Room is clean. Shows are ok. The restaurants are not what they promoted. There's no free style. ... Read More
We are returning customers. Our previous experiences help us deciding to take this trip also. Are we disappointed this time or what. Room is clean. Shows are ok. The restaurants are not what they promoted. There's no free style. No shorts. No caps, no sleeveless shirts for man but ok for women. Food is unacceptable. Some of the crew members are great. Some look down to you if you order coffee or water. We traveled with Celebrity, MSC, Holland, Princess, Carnival and Norwegian. An advise for the entertainers, stay away from political jocks. Not nowadays. The people are already divided politically as never before. We're on the cruise to get away from this issues. Please, don't build up tension anymore than it already is. Buffett has a large selection of culinary cuisines but the quality is absent. Sugar free sweets are not offered. We hope that the rest of this trip will be fine. Read Less
1 Helpful Vote
Sail Date: October 2018
I hadn't sailed with Norwegian before and liked the itinerary, which originally sailed from Los Angeles to Miami through the Panama canal. I liked the choice of ports as well. This disappeared from the schedule, so I checked other ... Read More
I hadn't sailed with Norwegian before and liked the itinerary, which originally sailed from Los Angeles to Miami through the Panama canal. I liked the choice of ports as well. This disappeared from the schedule, so I checked other sailings and chose one that was similar- sailing from Los Angeles, but ending up in Tampa. This had Acapulco as one of the ports and I wanted to visit there again. I booked a mini-suite on this cruise I booked flights from the UK to match this booking when they came available. A week or so afterwards I received an email from Norwegian stating that the cruise was changing and now would depart from San Diego, rather than LA and would be a day shorter. Acapulco was a port that was dropped. Having booked the flights and some other items, I decided to stick with the reservation and hire a car and drive from LA to San Diego to catch the cruise. Annoying, but the flights were expensive I was offered a choice of boarding time, which mentioned that should I arrive early, I might have to wait until my allotted time before boarding. 11.30 was the time I chose and arrived a little before 11. The lines upon arriving at the port seemed endless. Moving from one different one to another. Everything seemed so slow and chaotic. It was about 13:30 when we got on the ship in the end, still having to wait for the room to be prepared Because of a dangerous storm approaching Mexico, the port of Los Cabos was dropped (which would have meant Acapulco as well). Nothing can be done about the weather. We have to stay safe The ship was meant to depart around 4pm, but this was put back until after 8. I thought due to the change of itinerary, but was told there was an equipment malfunction at the port, which was stopping luggage being loaded. My last case was delivered about 8:30pm, which was late, but ok The ship was clean and fine. No issues there. Staff were friendly. Food was ok. Not very hot, but that seems normal on ships The staff member looking after the internet cafe seemed very dismissive of peoples concerns though. Quite patronizing to the older members Guest services were quite unhelpful on the couple of occasions I had to attend. I feel this was an issue with the level of training received My room was kept quite well. I did feel that it was often left until quite late in the day to be made up. On one occasion after 3 pm, which, when he came back just over 2 hours later to turn it down, just made me wonder what was going on! The real issue was getting on and off the ship in port. It was quite the most chaotic operation I have ever had the misfortune to witness. Everyone on the organised tours was asked to assemble in the theatre at a particular time. Just the theatre. None of the other areas was used for people to gather. As everything was delayed, the number of people trying to get into the theatre just grew and grew. When you were called for your tour, you ended up standing in a seemingly static line for an age. On two occasions, these took you through crew areas. The worst was the tendering operation in Nicaragua. Due to a swell, they were only able to use one departure point. They were using the ship's lifeboats, which were basic. My instruction was to meet in the theatre for 10:45. We got on the bus at 12:15, with others still to come. We waited in a line going through crew quarters, in quite some heat, for close to an hour. Several people left the line, abandoning their tours altogether. One guest just had to lie down on the floor as she couldn't cope any longer. The tour guide apologised and said that the tour would have to be shortened due to the delay in us joining. He mentioned that they had been at the port from 7am waiting. In the event, the ship delayed departing by an extra hour Leaving the ship at the end of the cruise was another nightmare. We were given times to attend immigration in a particular lounge. We got there at the appointed hour, to find the line stretching down most of the length of the vessel. At various times, the cruise director or assistant gave instructions that a certain group should now move for immigration. Well, everyone was in line already. What this announcement did was cause people to break out of line and move forward, me included- well, we'd been told to. This caused quite a lot of ill feeling in the line with shouting and cursing, which would have been unnecessary if the whole affair had been managed with a degree of professionalism Shortly before leaving the ship I had a brief conversation with a German traveller who was saying how disappointing he had found this cruise. His words were that "it seems the crew are still learning". He said he had been on 5 Norwegian cruises and they'd all been fine, apart from this one The most telling comments came from a Canadian couple I was chatting with in the immigration line. The lady said that she'd attended the end of cruise raffle on the last night, where the prize was a cruise. She said her husband was praying out loud that they didn't win, so they didn't have to come back! Harsh but fair Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because we have always wanted to go through the Panama Canal. Going through the Panama Canal was the highlight of the trip and the only part of the cruise that I would recommend anybody doing. The stop in Costa Rica ... Read More
We chose this cruise because we have always wanted to go through the Panama Canal. Going through the Panama Canal was the highlight of the trip and the only part of the cruise that I would recommend anybody doing. The stop in Costa Rica was absolutely awful. Puntarenus, Costa Rica was our excursion for that day. Excursion was titled “scenic Costa Rica”. We saw nothing but trees, shack‘s and trash all along the route. I asked the excursion desk people why they even stopped in this area. They said their stops on the cruise ship came from the corporate office. I showed them the pictures I took from our excursion and they agreed, it’s an awful place for the cruise ship to stop, but their hands were tied. I advise them to call it something different then “scenic Costa Rica” because we surely did not see anything scenic. The room stewards were very accommodating, however, the staff in the dining room appeared new to the cruise line and very inexperienced. We had to wait great lengths of time to get our food, which by most standards, was just mediocre. The steaks were tough and the soups were the same almost every night, had very little flavor and not very interesting. There was nothing on the menu in the main dining room that I would write home about. The specialty dining’s were good, not great . The buffet in the upper deck were always crowded because there was not enough room for a more variety of dishes on the service line. They had the same thing almost every single night. Their nightly shows were OK but nothing that I would ever returned to see again. The movies that they showed in the movie theater were geared to children 8 to 15. The movie selections on the TV we’re also geared children. They had the Terminator II, a lego movie and Batman movie and some other child’s movie, They only had five TV channels, three news stations, one TV show station and movie station, again geared to children. TV stations were so bad that even the comedian in one of the shows joked about how bad the TV choices were. I have to say, the average age on this cruise was 65. The activities, movie selections and shows in the main theater should have been geared to a more mature audiences. We did not buy the drink package but we did find that the same glass of wine in one bar would be two dollars more in another bor for the same wine. I will not recommend Norwegian Cruise line anymore. We have been on several Norwiegian cruises, including the Sun the Epic and the Pearl and we will no longer recommend cruising with Norwegian. Read Less
1 Helpful Vote
Sail Date: April 2018
The crew was excellent but the ship was in poor condition. Windows were all dirty and not washed once during 18 day cruise. Lighting throughout the ship was out in a lot of places. Food was sub par for Norwegian. Just an overall ... Read More
The crew was excellent but the ship was in poor condition. Windows were all dirty and not washed once during 18 day cruise. Lighting throughout the ship was out in a lot of places. Food was sub par for Norwegian. Just an overall disappointment. Ship was dirty in many areas. Maintenance was chipping and painting in areas above our head during cruise. Walkers and joggers were just above our room and noise was a bit distracting. Shower in handicap room allows water all over floor which becomes quite slippery. There was no hot water in the cabin when we first boarded. There was cold water but if you turned it all the way to hot there was no water at all. Some valve was off somewhere. The crew was awesome despite the conditions of the ship. Entertainment was fantastic except for the Motown act. Ability to take pictures was somewhat difficult at times because of the crowd. Some shore excursions were cheesy so be careful in your choice. Read Less
4 Helpful Votes
Sail Date: April 2018
This was around our 12th cruise on several different cruise lines. I had traveled Norwegian previously to Alaska and had a great cruise. Therefore, I decided to use Norwegian again to go through the Panama Canal. First of all, we went ... Read More
This was around our 12th cruise on several different cruise lines. I had traveled Norwegian previously to Alaska and had a great cruise. Therefore, I decided to use Norwegian again to go through the Panama Canal. First of all, we went through Norwegian to schedule a pickup from the Los Angeles airport to the cruise line. We waited 2 hours and I had to insist that a bus stop at our terminal and pickup the passengers (approximately 30 of us) immediately. Some of them had been waiting over 3 hours. Once on the Norwegian Star and settled in, we thought everything would be great. However, we quickly learned that the food selection in the main dining rooms were repeated every other night. There was a new item on the menu but it was usually fish (I don't eat fish) or lamb (which neither I nor my husband eat). The market cafe served pork or some kind of stew almost every night The clam chowder was like a broth with no clam or chucks of potatoes. My husband ordered the prime rib medium rare but he could not cut it with a steak knife and when he turned it over it was black (burned). The steak they had in the main dining room was so thin and over cooked it was like shoe leather. The food overall was bland, no flavor, over cooked or cold. It was apparent that neither the executive chef or anyone else in the kitchen tasted the food or did any type of quality control. Many of the service crew members were disinterested in customer service, ie: talking to each other rather than waiting on customers (we waited as much as 20 minutes in the restaurant), they blamed other crew members for the delay of service. A passenger spilled half their bowl of soup next to the drink machine at the market cafe and one of the officers did nothing but put a chair over it. No one came to clean it up the during our entire lunch. I paid $179.00 for internet service. However, I was told I could get my email (which I never could) and I was not informed if I took my IPAD on shore, that I would lose service. After several days of not being able to get service, I was finally able to talk with someone in the Internet Department (as they weren't there but certain hours), I was finally told that it sometimes happens when you go ashore and I would have to reboot our service. I was not told this when I purchased your package. Read Less
4 Helpful Votes
Sail Date: April 2018
Been cruising for over 30 years. This was the first time on NCL and we took this cruise because of the "ports of call". First, two ports were cancelled and one was added before sailing. many things went wrong as soon as we ... Read More
Been cruising for over 30 years. This was the first time on NCL and we took this cruise because of the "ports of call". First, two ports were cancelled and one was added before sailing. many things went wrong as soon as we got underway. -Plumbing problems (2X) in the cabin, no cold water -Small light fell out of the ceiling -Pre-order of meals screwed up 3X. Request was for no salt. -Hall carpets needed cleaning, badly -Food was boring after a few days. The buffet was better towards the end of the trip but still only average. Most specialty items like lobster was missing, lots of cost cutting noted. -We and most everyone around us got sick with cold like symptoms. The last 2/3rds of the trip were spent just trying to come back to health. This ship is worse then most when it comes to sanitation. The hand sanitizers were at awkward locations to be most effective, often requiring to use handrails after applying but before you reached your table. -Workers were friendly but middle management left something to be desired. -Entertainment was weak. Ship did not have a feeling of being up to date. -Drinking seems to be the pastime of many and of course NCL encourages it with wild drink packages. -Gratuities are mandatory and they were raised recently. -And the problems go on and on...... My wife and I saw no reason to ever return to NCL again. Read Less
4 Helpful Votes
Sail Date: April 2018
My life goal is to visit at least half of the countries of the world (98). When I saw this cruise advertised, it had four countries in Central American that I had never been to, Honduras, Belize, Nicaragua and Guatemala. Early in 2018 (I ... Read More
My life goal is to visit at least half of the countries of the world (98). When I saw this cruise advertised, it had four countries in Central American that I had never been to, Honduras, Belize, Nicaragua and Guatemala. Early in 2018 (I booked in August), prior to sailing we were told that Honduras was taken off the itinerary, then a few weeks later they decided to bypass Guatemala. In its place were two more stops in Mexico and one more sea day. I was very disappointed, had airlines scheduled and a hotel booked for a three day pre trip stay in New Orleans which would of cost me money if I cancelled the cruise. I decided to keep the trip thinking that it would be very picturesque to sail out of the “Big Easy” along the Mississippi into the Gulf. Wrong! The ship was more than four hours late leaving port after eight p.m. in the dark. Other than some light sources on the shore, we saw nothing. The first morning I woke up, I went into my bathroom to use the toilet. The configuration was such that the front of the seat was less than twelve inches from the wall. I will admit that I am 6’4” but the width of my backside was probably less than half the passengers on the ship. The point is, that to use that toilet, I had to sit “side saddle” which was very uncomfortable. I contacted the cruise staff who told me that there was no other place to move me to. In a little note they apologized to me, gave me a bottle of wine and a cheese plate (an effort to bung me up?). My inside room was the smallest I have ever encountered on a ship which was made even smaller by a bunk bed attached to the wall. It took me several days to realize a padded keg was a chair. Another disappointment was the constant “nickel and diming” that the ship was charging for everything. They even charged for a behind the scene tour aboard the ship, which I have done for free on two other ships. Their Cruise Director, Vincent was a voice that we heard way to often very often flogging money making scenarios from the ship in his loud shrill voice numerous times during the day for the entire cruise. Now for the good news, the lesser staff were fantastic including the porters, busboys, waiters, cleaners and all were super friendly. Definitely made my cruise much more enjoyable. Read Less
Sail Date: April 2018
Cruise offered was back to back through Panama Canal and on to Alaska. Two ports were cancelled (were not told why) so assume that is why we arrived in LA at 12 midnight and could not get off ship until the following morning after 7 am - ... Read More
Cruise offered was back to back through Panama Canal and on to Alaska. Two ports were cancelled (were not told why) so assume that is why we arrived in LA at 12 midnight and could not get off ship until the following morning after 7 am - as ship was leaving at 2 pm in afternoon - there was no time to travel into the city and return in time to board ship. The customs took so long that we finally got on the dock too late to go sightseeing. The same really short dock time happened in British Colombia - no time to sightsee. All other ports were good - and we did a lot of sightseeing. Our cabin was the smallest compared to other cruise lines. We booked a double and had to be satisfied with a 3 berth, with the bunk on the wall. Customer relations all through the cruise offered no help. The food was average, especially as we were on the ship for 4 weeks, it did not change much. The entertainment was nothing to talk about either. The cabin stewards and dining room staff were terrific - we only have a complaint with the higher up staff. I have just re-read this review, and we are not 'whingers' and we never do this - we have cruised on over 14 different ships'- but this one was soo disappointing to the point that it will have to be a really cheap cruise to sail with Norwegian again, especially on the Pearl. Read Less
NCL
6 Helpful Votes
Sail Date: March 2018
We planned for this "dream cruise" of 15 days through the Panama Canal over a year ago. We selected this specific cruise, even though it was pricey, because it traversed the Panama Canal in daylight. The experience was ... Read More
We planned for this "dream cruise" of 15 days through the Panama Canal over a year ago. We selected this specific cruise, even though it was pricey, because it traversed the Panama Canal in daylight. The experience was dreadful. I hardly know where to begin. NCL was dishonest with every passenger on that ship. They had no intention of delivering the experience that they marketed. The ship was undergoing major construction the entire time we were at sea. Not normal maintenance. Full blown construction. They cared nothing about the health, safety and well being of the passengers and they certainly cared nothing about the environment. This ship should have been in dry dock, not on the water and certainly no passengers on board. All of the construction crew personnel had masks. They were using hazardous materials, there was dust everywhere, parts of the ship were never available to us the entire 15 days, including some of the pools and bars. Other parts were available only for a matter of a couple of days and then closed off, including the deck 6 walking and jogging deck and the observation deck on 12. We were either kept awake or awakened at all hours of the day and night. There was no such thing as quiet time or an ability to relax or even sleep through a single night. There was sanding and pounding going on constantly. We had construction debris blowing onto our room balcony. NCL only gives lip service to zero tolerance for dumping of garbage /debris into the ocean. Complaints to cease and desist went unheeded. Passengers were told that this construction while at sea was the decision of executive management and outside of the control of the crew and customer service personnel on board. They requested that all complaints should be sent to NCL in Miami once we disembarked. NCL didn't value us as a customer whatsoever. This was essentially about profiting through our misery Read Less
1 Helpful Vote
Sail Date: March 2018
We recently cruised the Panama Canal from Miami to Los Angeles on March 16- 31st, 2018 on the Norwegian Sun. The day we left port we witnessed multiple pallets lining our muster stations/ emergency exits and life boat areas with toxic ... Read More
We recently cruised the Panama Canal from Miami to Los Angeles on March 16- 31st, 2018 on the Norwegian Sun. The day we left port we witnessed multiple pallets lining our muster stations/ emergency exits and life boat areas with toxic chemicals (5 gallon buckets of flooring agents, lacquer, strippers, sandal primer, etc.). Talk on board said they had a dry dock coming in Victoria, BC (Canada), for 16 days, and then picking up passengers in Seattle for a return trip on April 19th back to Port Canaveral, FL. We believed it was only to transport them to BC. We were wrong! In just the first day we bean noticing workers breaking these pallets open and blocking off the 6th deck (jogging track and muster areas), as well as the 11th and 12th decks (pool side), to begin work on resurfacing. This continued the entirety of the cruise, to a point we were being herded like cattle to avoid certain areas while they worked. This blocked certain bars and pool side areas for over 2000 passengers, and restricted access to emergency exits. This was MUCH more than maintenance, it was dry dock construction while at sea. Workers used sand blasting, hammer drills, belt sanders and highly toxic chemicals the entirety of our cruise. Dust and toxic smell covered the ship depending on the wind direction, noise was waking people up from sleep at early hours, and people have videos and pictures to back it up, myself included. My wife woke up coughing at night 2x until we asked out cabin staff to change our bedding. It was essentially dust particles coming in through the A/C returns, and where filters do not catch everything. This dust blanketed ship balconies, the lounge and pool areas, as well as getting into people's food, the pool, bar areas and more. Passengers then organized a meeting to confront the situation. The Captain walked out after 3 minutes because he could not handle the level of people's frustration. People booed him off the stage as he walked away. NCL did offer passengers a small 25% credit back from this cruise, but only to use on a future cruise, and within a year's time. This is totally unacceptable! People, including myself don't take big vacations like this accept maybe every 5 years. I work, as does my wife. We are basically being strapped into spending more money at NCL and forced to use their ships again, when they clearly did not care about our well being. People with respiratory issues were exposed to harmful toxins and dust, while they wore masks and respirators. The CEO of NCL and whoever was involved in this atrocity should step down to save face for the company. Even in the event of a short dry dock in Canada, they used this opportunity for financial benefits for NCL, and yet collected a higher than normal ticket during Spring Break, and yet did NOT notify anyone, or disclose this would be going on! I feel taken advantage of, and deceived. Somehow though this, we managed to make the most of it and met great new friends and enjoyed the staff on board. Many of the employees expressed anger towards the work being done to us, but can't do anything about it. We feel as though we are due more than they offered, and we want to let all travelers aboard future NCL cruises to ask questions, contact corporate offices in Miami and get the detail before you sail. I probably will NOT use NCL again because of this! Read Less
Sail Date: March 2018
NCL decided to begin refurbishing the Sun during our cruise with total disregard for the health and safety of the passengers. Paint chips and insulation floating down from the decks and smoke stacks into our food. People became ill from ... Read More
NCL decided to begin refurbishing the Sun during our cruise with total disregard for the health and safety of the passengers. Paint chips and insulation floating down from the decks and smoke stacks into our food. People became ill from the chemicals used in the paint and when forced to seek medical attention by the Cruise Doctor, they were charged 100's of dollars in medical fees. The Captain and his staff were less than sympathetic to the concerns of the passengers. The Captain blamed it all on Corporate and said he had no say in the matter. During our Panama Canal crossing, all you heard in the background were jackjammers!!! Could not hear the comments from our guideon the loud speaker as we journeyed through the canal.If you are considering a cruise with NCL, think again... They only care about the bottom line, not the passengers who pay their salaries. On a bright note... the crew was fabulous! They tried to make a very bad situation bearable. They should be commended for their efforts. NCL management should be ashamed of their behavior and decisions. We have only sailed on NCL. Never again! #NCL worst cruise ever on the Sun Read Less
Sail Date: March 2018
We chose this cruise specifically for the Panama Canal crossing, but thoroughly enjoyed the ports we visited. Cartegena, Costa Rica, Acupulco, Cabo and Ensenada were pretty touresty. Nicaragua and Guatemala were very interesting and well ... Read More
We chose this cruise specifically for the Panama Canal crossing, but thoroughly enjoyed the ports we visited. Cartegena, Costa Rica, Acupulco, Cabo and Ensenada were pretty touresty. Nicaragua and Guatemala were very interesting and well worth the time and expense. The cruise ship, on the other hand, was disappointing. Extensive maintenance and repairs on board were very disruptive. We could not to use our stateroom because of overpowering fumes from solvents or paints after a shore excursion. We really needed a shower and nap. Guest services staff sent us to use a couch in the bar for our nap! Pallets for paint and other supplies were stored all over the decks. Sections of the ship were blocked off and the Tapas Bar was completely closed for the duration (this was one I looked forward to, and was not notified in advance that it would be closed). Noise from sanding/grinding decks and fumes from paints and solvents in the public areas were very disruptive throughout the cruise. It really spoiled our 1st experience on a cruise ship. Music at the pool, in the Dazzle lounge and Windjammer bar was so loud we couldn't enjoy it. The smell of chlorine in the Dazzle was overpowering, so we didn't participate in the events held there. Specialty dining was very disappointing, as well. I resent having paid gratuity in advance when service was so poor. At Cagney's my steak was great, but my husband's was tough and overcooked. At Moderno, it was so noisy we couldn't talk to each other and service was very slow. Side dishes were not presented until 45 minutes after we arrived. We both sat with empty plates in front of us for a long time. Servers waited on a large group table next to us and we were pretty much ignored. The Filet Mignon was excellent, bacon wrapped chicken was so dry I had to drink water to swallow it. After an hour we left without finishing our meal. The maitre d' attempted to get us to stay, but we were too frustrated to enjoy the meal. He left us a voicemail inviting us back (which we were not interested in). He sent chocolates to our room. Then he kept showing up at other restaurants we went to. After a while it felt like he was stalking us. Very uncomfortable! Generally we found ourselves waiting for at least one of the "free" restaurants to open to get dinner. Our stomachs and opening times were never in sync. Overall our dining experiences were mixed. We found the 7 Seas dining room to be consistently good. The 4 Seasons service was slow and food was so so. The Garden Cafe was ok for cafeteria food. Most entrees were heavily salted and they seemed to serve a lot of pork. Desserts were kind of blah, but the salad bar was good. It was consistently hard to find a table. Food at the Sports bar was pretty good, but it wasn't open during the day. On the plus side...Our cabin was good and the room steward was great! Overall staff was very friendly. Read Less
10 Helpful Votes
Sail Date: March 2018
The good: Almost a year ago, my husband and I booked this Panama Canal Cruise with Norwegian Cruise Line. Our travel agent was helpful, answering questions and getting things booked for us. We were very excited to be going on this ... Read More
The good: Almost a year ago, my husband and I booked this Panama Canal Cruise with Norwegian Cruise Line. Our travel agent was helpful, answering questions and getting things booked for us. We were very excited to be going on this ‘trip of a lifetime’ as advertised by NCL – 15 days aboard a beautiful ship while getting to see the Panama Canal! We had a nice cabin - a rear facing balcony - perfect for going through the canal. Our steward was excellent! Overall, we found the staff to be friendly and helpful. The food was pretty good - after 15 days the variety seemed to be lacking a little, but overall the food was fine. We ate mostly in the main dining rooms for dinner, and on the 11th deck for breakfast and lunches. The Panama Canal is impressive, and if you are at all interested in seeing it, do! The ports of call were interesting, and the tours we booked through NCL were good (even though you pay a little more for booking with them rather than booking private tours). The bad and the ugly: At the beginning of the cruise, we found out there would be some work being done on the ship. Oh well we were sure there would still be so much to enjoy! We weren’t going to let that bother us. A couple days in, we were looking at the Cruise Next program, and excitedly thinking of future cruises with thoughts of travelling with family as a large group. What fun we could have! It soon became apparent that it was not just a small amount of work, but their ‘enhancements’ meant some venues were closed for the entire cruise. A disappointment as we had been looking forward to all the ship had to offer. Champs Bar, the Topsiders Bar & Grill, and the Las Ramblas Tapas Bar & Restaurant were closed the entire cruise. The 12th deck was undergoing extensive refinishing, as was the promenade deck 6 – meaning different large portions of these were closed throughout the cruise. Often doors to the outer decks were blocked off and/or locked – how would this play out in an emergency? The open portions of the decks were also very crowded, as so much space was closed off. Even in the open areas, it was often so noisy from grinders, sanders and other equipment that you couldn’t be there. There was also dust, particulate, fumes, and who knows what else was on the decks and circulating in the air. A few days in, this all became very problematic – far beyond just an inconvenience- as we were in a full-on construction zone! Health issues were occurring as a result of fumes/chemicals/particulate on the ship! I never dreamed I would spend so much of our trip with varying degrees of symptoms including sore, itchy, red, puffy, and runny eyes as well as a runny nose and hoarse throat as a result of their ongoing renovations. Being on shore offered some relief! But then symptoms soon returned after we were back on the ship. There was not much escaping it, and you never knew where it would be the worst. Many times, I found myself running back to the cabin to lay down with a cold cloth over my eyes. Have you ever been near tear gas? That's what it felt like at times - the same symptoms and severity for me. The construction workers were in masks and protective suits – the products they were using were toxic and dangerous. Yet here they were, using them in the proximity of the passengers and crew. Take a walk around the promenade deck? Nope, parts were always blocked off and at times the fumes would irritate my eyes so badly I had to leave. Hang out by the pool? Dust, fumes, and noise often made it impossible. Areas indoors were also often affected – perhaps all going through the HVAC system?! It is shameful that the company felt it was ok to do this work with passengers and staff on board. The noise, dust/particulate, chemical smells and fumes, and closures of large part of the ship was completely unacceptable. This was in no way the vacation as advertised that we booked. What did NCL offer as compensation? 25% of our cruise fare paid toward a future cruise before March 31, 2019. They say the Sun is undergoing enhancements to better serve our guests and thank us for our patience and understanding. This is an insult – essentially just a marketing ploy. Current guests be damned. A trip of a lifetime? Their disregard for passenger experiences, health, and safety is unconscionable. I know I am not the only one upset about their cruise aboard the Sun. As for value for the money? We paid thousands to be on a ship actively being renovated! If this had not been the case, the value would have been ok. As it was, we feel ripped off by NCL. Read Less
3 Helpful Votes
Sail Date: March 2018
The boat overall was quite clean. Cabin was way larger than expected. It was excellently maintained and the janitor was always polite and cheerful. It was impossible to bear the noise (sound of drums and base) during the show ... Read More
The boat overall was quite clean. Cabin was way larger than expected. It was excellently maintained and the janitor was always polite and cheerful. It was impossible to bear the noise (sound of drums and base) during the show times (7:15 and 9:15) at Stardust. Food quality at buffet was poor and not many to choose from. The menus at Four Seasons and Seven Seas were almost 'consistent' throughout the 15 days. Food servers were kind and courteous in general except few. It was quite disturbing that the boat renovation restricted the guests on-board activities so often. We, a group of 4 couples, did not expect your on-board entertainment to be the highlight of daily activities anyway. Some crews, particularly at Guest Service Counter at 5th Deck were rude. You should teach your crew more English. AND MOST OF ALL, THEY(specially the Chinese ones) SHALL NOT ASK THE GUESTS WHERE THEY ARE FROM! We understand they are trying to be friendly. But it is not polite and the ethnicity of a guest is none their business. Read Less
7 Helpful Votes
Sail Date: March 2018
My husband and I have been wanting to do a Panama Canal Cruise for years. When a friend told us they were getting a group together to go, we immediately added our name to the list. My husband had recovered from sepsis then diagnosed with ... Read More
My husband and I have been wanting to do a Panama Canal Cruise for years. When a friend told us they were getting a group together to go, we immediately added our name to the list. My husband had recovered from sepsis then diagnosed with cancer in 2016; then learned he needed a heart bypass in October, 2017. This was scheduled immediately so he would be recovered enough by March, 2018 and this would be a nice relaxing cruise. To make the most of this trip, we flew to Miami from Texas and spent a couple of days there then made arrangements to spend the night in Los Angeles after the cruise before flying home after the cruise. We were very excited to go on Norwegian as we had heard good things. The embarkation port was very organized and we seemed to get on ship quickly. Our room was very nice with lots of storage space. However, within a day or 2 things begin to make a downward turn. Areas were blocked off and exits closed. As days progressed construction was everywhere, sanding, chemical fumes, etc. and inconvenience. Our allergies and my husband weaken immune system made this less enjoyable then any of the other cruises we've been on Carnival, Princess, etc. I believe activities were limited due to construction. Mostly all indoors -- trivia and sales pitch seminars, or pay extra for bingo, wine, beer tasting. Not sure if not much for the teenage kids to do as they were usually in the adult games and sometimes bar areas. Other cruises I've been on had games and activities going on around the pool and a separate area for kids. Its hard for me to judge food as I'm a picky eater, but usually I can find 2-3 choices I like on the menu each day. This time I ate the same thing almost everynight. Buffet was very good most of the cruise. Too many specialty restaurants that you have to pay extra for. My husband did buy the package, but some were disappointing. Some of these items should have made there way to the main dining area at least one time. Most port excursions we took were very good. The guides spoke very well and gave a lot of history and information. A couple of the ports were disappointing that seemed to be more commercial ports rather than tourist stops. Most of the cruise staff was very friendly and accomodating. The cruise director staff was exceptional. They were so funny and made the trivia games more enjoyable. in light of the situation of dealing with a lot of unhappy customers, I believe the staff did very well.. Upon returning to Los Angeles, the disembarkation was amazingly well organized. Being with a group of friends and meeting new people was the highlight of our cruise.. But overall, I was very disappointed in Norwegian. Why couldn't they have waited 2 weeks? Someone needs to be fired over this decision to do such massive construction during a 15 day cruise. If they would have offered a discounted price due to limited amenities, people would know what they were getting into. But we paid full price. Now they want us to spend more money with them at a "discount price" where they make more money off of us. Unbelievable. Read Less
12 Helpful Votes
Sail Date: March 2018
We had planned for quite some time to take a Panama Canal cruise with four siblings and their spouse's. The Norwegian Sun had the itinerary (full transit from Miami to Los Angeles) that we wanted at a good time of the year. Once on ... Read More
We had planned for quite some time to take a Panama Canal cruise with four siblings and their spouse's. The Norwegian Sun had the itinerary (full transit from Miami to Los Angeles) that we wanted at a good time of the year. Once on board (with no prior notification) we discovered that the ship was in route to a 15 day dry dock. We soon discovered construction equipment and materials were stored across several passenger decks and discovered that construction was commencing immediately, not waiting for the dry-dock. Over the next 15 days we were subjected to the noise, dust and fumes of a construction site. We discovered that some of the materials being used were toxic in nature. Lifeboat roster stations were blocked off for construction and several restaurants / bars were not available due to "renovation". NCL management and the Captain could have cared less, in fact the Captain walked out of a passenger called meeting after 3 minutes stating it wasn't his issue. Due to the upcoming dry-dock we discovered what appeared to be a high level of the staff were getting off in LA, and they appeared to be trunkie to say the least. Dining service was at the best spotty. 2 1/2 hours for dinner in Cagney's - without desert! (35 minutes until they took our order). Same with our room steward - although he kept our room clean you could tell he was ready to get off the ship. Perhaps because the ship was going to be out of commission for 2 weeks after our cruise the food selection was marginal. Breakfast was the same EVERY day, variety at lunch was only the results of the prior evenings left overs and dinner selection was no where near what we've come to expect on Princess or HAL cruises. For example Shrimp Cocktail was only available in Cagney's at an $8 charge; and none of the meals you would expect on a cruise - an occasional lobster or crab or, shrimp, beef wellington, escargot, etc. Not even Baked Alaska! By the end of the cruise even the bar selection became spotty as bar tenders told us they were instructed not to open new bottles of top shelf spirits. The only reason this cruise was not given an overall "Terrible" rating was the Cruise Director Staff. Jasper, Jaime and their team tried their best, but they were limited. NCL used this cruise, at the passengers expense to reduce their dry dock expense by limiting the time the ship was not producing revenue. SHAME ON THEM!!! After the initial out roar by passengers we received a letter in our room that NCL would offer a 25% fare credit on a future cruise within the next 12 months. After this cruise made national news NCL changed their offer to a 100% fare credit; but reading the fine print this does not include port charges, taxes, insurance, required "service charge" or any other "nickel and dime" expense that NCL could think of. With NCL's increased fares in 2019, taking this same trip with their "100% fare credit" would still cost each passenger close to $2000!!! We won't cruise with NCL again, and will recommend to our friends and family other lines that care more for their customers. Read Less
6 Helpful Votes
Sail Date: March 2018
A friend ask if I wanted to share a cabin on a Norwegian cruise ship through the Panama Canal. It was a little pricey but I all ways wanted to go on a Norwegian cruise ship and to the Panama Canal . I thought it was ranked as one of the ... Read More
A friend ask if I wanted to share a cabin on a Norwegian cruise ship through the Panama Canal. It was a little pricey but I all ways wanted to go on a Norwegian cruise ship and to the Panama Canal . I thought it was ranked as one of the better cruise lines, Had I was known it would be under construction I would of waited for another opportunity . One thing I like to do on sea days is getting up early and drinking coffee outside and watching the sun come up across the ocean which was impossible to do. Debris was flying off the decks and out of what they told me was from the chimney. After getting fiber glass and what looked like black oil looking chips in my coffee . I stopped sitting on the back deck when I realized what I had been drinking that stuff . I decided to walk around the ship on the walking deck only to find out half the deck was closed for beautification. Making a very congested walking and jogging track. I was looking forward to fresh clean air at sea but it was always dust in the air and smell of turpentine or something. Sometimes days the elevators made your eyes water. Our cabin was nice other than outside in the hall they were removing the ceiling tiles to run wires or something thru them. Leaving stuff in the halls until their project was done. I received very good service and some poor service in the dining room. My next cruise I will know now to ask if it will be under construction. This really surprised me because the website said it had been refurbished in 2016. Read Less
6 Helpful Votes
Sail Date: March 2018
I chose this cruise in order to go thorough the Panama Canal and to rest and relax during sea days. The crew attempted to make the travel pleasant. However, during the entire 15 day cruise, the ship was undergoing heavy construction! ... Read More
I chose this cruise in order to go thorough the Panama Canal and to rest and relax during sea days. The crew attempted to make the travel pleasant. However, during the entire 15 day cruise, the ship was undergoing heavy construction! Parts of the ship were cordoned off because of the work. Decks were sanded down and varnished. Jackhammers drilled. Parts were painted. Metal shards entered some passenger eyes. Many inhaled toxic fumes from flammable materials. Some people developed skin rashes. Eyes stung. Those who wanted to relax deck-side next to the pools suffered the most. Invisible air borne particles flew everywhere. Dust debris coated some decks, including the buffet area on deck 11. This means the food was probably contaminated. Lots of coughing occurred. Runny noses. Eye infections as people's immune systems tried to manage the toxic intake. All of this construction should have been done at dry dock. Apparently the ship was headed to Canada from Los Angeles for more major work. For re-positioning. It seems NCL wanted to make a profit on this run from Miami to Los Angeles through its full paying passengers who were not warned that such events would take place during the voyage. Had I known, I would not have opted to join this cruise experience. Most passengers, as well as I, do not understand why NCL would subject its paying customers to hazardous health conditions during a voyage. Finally, let me add that many areas of the ship were blocked off to passengers including some of the safety areas for de-embarkation in case of emergency. Furthermore, the child's pool was not available for families. In short, what should have been a wonderful once-in-a-lifetime cruise, became a tainted voyage because of constant worry over health and safety. Read Less
5 Helpful Votes
Sail Date: March 2018
Ship was undergoing major construction as we cruised on this 15 day adventure. About 1/4 of ship was inaccessible, some specialty restaurants were closed, people complained about chemical fumes through out ship and in their cabins, work ... Read More
Ship was undergoing major construction as we cruised on this 15 day adventure. About 1/4 of ship was inaccessible, some specialty restaurants were closed, people complained about chemical fumes through out ship and in their cabins, work taking place at all hours, and construction particles flying in air we breathed. Many people suffered respiratory issues. My husband, sister and cousin began coughing during this so-called vacation. We definitely did not get what we paid for on this cruise due to the construction taking place right smack in the middle of everything. Again, because some restaurants were closed dining options were limited and always very crowded, this is especially not good on a long 15 day cruise. In my opinion, minor construction (better word "repairs") are acceptable and understandable, but, where NCL crossed the line is when it affected passengers health. This is NOT what I paid lots of money for. And...the cherry on top- ship was scheduled to be refurbished at end of our cruise. WHY WAS'NT ALL THIS WORK BEGUN AFTER OUR CRUISE WAS COMPLETED!!! Read Less
4 Helpful Votes
Sail Date: March 2018
I chose this cruise because 10 family members were getting together for our uncle's birthday. Due to the construction, 3 members were continually sick. Either a deck, bar or eating area was closed at any given time. Workers were in ... Read More
I chose this cruise because 10 family members were getting together for our uncle's birthday. Due to the construction, 3 members were continually sick. Either a deck, bar or eating area was closed at any given time. Workers were in our hallway on ladders with open ceilings as the particles and debris were falling onto us. Decks were being sanded continually and the debris and dust from that flew onto the balconies and into our room. Also, the debris was landing onto the pool deck and into the pool while people tried to enjoy their time in the sun. Family members stated they heard saws and other power tools throughout the night. I saw plastic flying off the decks, where they were working, and landing into the sea. All in all that was disappointing. But the the crew was super nice, friendly and fun. The restaurant's food was delicious and the buffets full of variety. There was a special area at the buffet filled with Indian food which was tasty. Dazzles lounge had great entertainment/games but the chairs were incredibly uncomfortable. The ship's dance/singers/band was ok. But the other musical talents were enjoyable. The Sun could have used more "variety" type of evening entertainment in the Stardust lounge other than the ship's dance/singer/band. The itinerary, for us, was perfect! Read Less
5 Helpful Votes
Sail Date: March 2018
If you have read the other reviews of this cruise through the Panama Canal in March then you will know what all passengers had to suffer whilst NCL started the refurb of the Sun before the passengers got off ! I could not believe that this ... Read More
If you have read the other reviews of this cruise through the Panama Canal in March then you will know what all passengers had to suffer whilst NCL started the refurb of the Sun before the passengers got off ! I could not believe that this type of reconstruction work would be carried on during the cruise. After complaining on board ship I was given the details of the UK NCL Office who I could make my formal complaint to ( the buck was passed by the onboard customer relations staff ). I have now emailed the UK Office twice but have neither had a reply or even an acknowledgement about my complaint. If this is normal NCL customer service it again shows NCL's lack of consideration for their 'valued' customers. I would be interested to know what response other cruisers have had from NCL's UK Office ? Or does this problem only apply for UK customers. Read Less
Sail Date: February 2018
this 2 week cruise seemed to be a great deal until... Embarkation was a nightmare....longer lines than ever experienced & we had paid an upgrade fee & were assured at checkin our bags would be delivered properly since our room ... Read More
this 2 week cruise seemed to be a great deal until... Embarkation was a nightmare....longer lines than ever experienced & we had paid an upgrade fee & were assured at checkin our bags would be delivered properly since our room had changed.NOPE! After hours of waiting around, my husband went to find them himself & brought them to our cabin. We weren't able to get any sleep the first 3 nites of the cruise...a loud banging behind our bed went on constantly & with numerous calls & visits to customer service we were told sorry there was nothing they could do...no rooms available on this huge ship...not one! On the 4th exhaustive day I lost it & insisted someone come take apart the wall if necessary so we could get some needed rest...after all, don't u go on a cruise to relax!?! Finally someone with a brain came to the room, heard the banging & said it was unacceptable of course & miraculously another room appeared....it had to be available all along since we had sailed days earlier but they weren't willing to give it to us until we lost it! Would've been an easy fix! The food was either pretty good or terrible...most of the staff was very nice but not well trained at all...don't think they're paid as well as other cruise lines because the daily service charge is higher than on other ships so they must charge customers more to subsidize that! The drinks were also higher especially for the brands they poured. Overall after paying for beverages & wifi etc the cruise cost more than many we've taken on MUCH nicer ships! They do major maintenance on the ships while sailing so you get all the toxic paint smells while sitting out reading or sunning & even on our balconies! Many of the seats in the theater were broken & could not be used for the shows Read Less
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