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2 Helpful Votes
Sail Date: December 2017
The food was very good, even with my food allergies. The cabin we were given had a very small porthole that was recessed 2 feet into the hull restricting the view severely. The cabin service was excellent. The door to the bathroom ... Read More
The food was very good, even with my food allergies. The cabin we were given had a very small porthole that was recessed 2 feet into the hull restricting the view severely. The cabin service was excellent. The door to the bathroom in the cabin made a loud groaning sound when it was closed. The thermostat in the room did not work at all, causing the cabin to be freezing. We took an excursion called The Best of Roatan. It included a boat ride that was overloaded and did not have enough life preservers for all passengers. The boat rode low in the water. If the sea was not flat that day it would have been dangerous. I would not go on this excursion again and do not recommend it to others. The cabin was so bad I would not recommend taking this cabin under any circumstances. We will look for another cruise line in the future. Read Less
1 Helpful Vote
Sail Date: December 2017
We enjoyed most of the trip however there was some rough weather and the ship was very rocky much of the trip. We are not prone to seasickness so it didn't bother us too much. We were looking forward to the Panama Canal and Costa Rica ... Read More
We enjoyed most of the trip however there was some rough weather and the ship was very rocky much of the trip. We are not prone to seasickness so it didn't bother us too much. We were looking forward to the Panama Canal and Costa Rica portions of this cruise. Ports and Excursions - We did not get to go on our Costa Rica tour because the ship couldn't dock. While I understand, the safety factor, we were still disappointed and I think they should offer something for not making the port as we were on the ship at sea more days. This is also a boon for the ship as we were all trapped inside so people were spending and extra day gambling and drinking. Service - We did meet several people both crew and passengers that were great people. The crew were friendly especially bartenders Ivan and Dusan and we had one waiter that was exceptional as well, his name is Njegos. If you are on this ship seek these guys out, they are funny and helpful but overall the whole crew was friendly. Ship - What we liked about the ship is the layout, Asian food was all in one place, Cigar bar close to the Whiskey bar. The layout just seemed more conducive to get around than the bigger ships. Entertainment -The Hi-Lux band were very good and were located up in the Spinnaker lounge. Dinning, for free I would recommend Jasmine Garden. For the specialty restaurants, I wasn't impressed with Moderno, the meat was tough even the filet mignon. Cagney's was pretty good but pricey for what you really get however the Gratin Potatoes were great. The Sushi bar had excellent sashimi and sushi, well worth the price. Try the wasabi cocktail, it is a drink from the sake bar and was fantastic. The Spa was nice however we felt it needed to open a little earlier and Hot tubs and Therapy pools really needed to be hotter. Cabins - We had a balcony and it was roomy and nice Entertainment - We enjoyed the shows. Not quite as good as on bigger ships but we did enjoy them. The Elements finale was excellent. Read Less
Sail Date: December 2017
I chose this because of the itinerary and chose NCL because of our cruise history with them. We originally booked an obstructed ocean view cabin, but after our final deposit we bid on the mini suite with a balcony. Our bid was accepted ... Read More
I chose this because of the itinerary and chose NCL because of our cruise history with them. We originally booked an obstructed ocean view cabin, but after our final deposit we bid on the mini suite with a balcony. Our bid was accepted about 3 weeks after submitting our bid so we had lots of time to get excited and look at reviews. Our cabin was mid ship (MA) and it was noisy due to the rattling of the adjoining door and the noise from deck 12 above us during sea travel (every night). The food was great and lots of selections. We mostly ate in the dining room and the ala cartes. Buffet was too crowded and people are not very sanitary using the tongs. We observed a man drop something on the floor and used the tongs to pick it up. I then removed the tongs from the station as I did not want someone else using them. That experience turned me off the buffet. Cruise staff are exceptional and there are a few shining stars in each venue. Read Less
1 Helpful Vote
Sail Date: December 2017
We are Kosher Cruisers. I loved how Jocelyn got our food out almost right away. She was the best.We got fresh whole vegetables within minutes of arriving at our table. The medical personnel were top notch. My husband had an ... Read More
We are Kosher Cruisers. I loved how Jocelyn got our food out almost right away. She was the best.We got fresh whole vegetables within minutes of arriving at our table. The medical personnel were top notch. My husband had an emergency aboard and they were able to help him quickly. I wish they had the knitting and crocheting circle like they had on the Gem and the Breakaway. I would like to thank Kosherica for letting us join in an amazing Chanukah experience. And I would like to thank the Captain for allowing us to light fires aboard the ship. The staff in O'Sheans knew what we wanted as soon as we got there and had things ready for us within minutes of getting there. I would like to thank the bartenders for preparing our drinks with the ingredients that we requested and added nothing else in it. I also wish they had cheaper bingo options like being able to buy one card instead of a package. Read Less
1 Helpful Vote
Sail Date: December 2017
We liked the itinerary and perks for this cruise. We've cruised on 3 other lines before and this one blew the others out of the water for customer service. Our mini-suite room was really spacious for the 2 of us and would have ... Read More
We liked the itinerary and perks for this cruise. We've cruised on 3 other lines before and this one blew the others out of the water for customer service. Our mini-suite room was really spacious for the 2 of us and would have comfortably accommodated 3 with the privacy curtain. Our steward was like the wind - we never saw him cleaning our room but every time we stepped out and returned it was immaculate. The staff provided several thoughtful surprises for our 30th anniversary, which was really great. Bar and restaurant service was very fast and courteous. Food was very good, excellent in the specialty restaurants we tried. We liked the freestyle format of not having set dining times and rarely had any waits to get into the dining room. On the minus side, our biggest annoyance was lack of enforcement of dress code for dinner in the Grand Pacific and Cagneys. It annoyed us to be dressed up for the evening only to be seated by men in shorts, t-shirts and flip flops, or women in booty call shorts and sweat shirts. One couple probably in their 70s had baseball hats on throughout their meal. It took quite a bit of research to find out how to get off the Harvest Caye cash grab and get to actual Belize. With local tour operators not being able to even drop guests back off at the island it added considerable unnecessary wasted time taking the ferry to Placencia and then worrying about whether we could get a return later than our 3 hour allotted time slot on the return ferry. Also misleading was being told we could only get off in Gatun Lake if we booked a tour through NCL but then finding out we could have booked something private ourselves. The ferry excursion we booked was great but cost us over $500 Canadian for the two of us. We also missed out on part of our private tour in Costa Maya because the ship gave 1 minute warning that they were going to bring in the gangway so that another ship could dock. This meant a couple in our group was half an hour delayed getting to the tour. Only other beef was the loud incessant music at the pool during the day. The performers were not particularly good and even if they were I wouldn't have wanted to hear them all day at that volume. It would be good if the pool staff could do something about people leaving a towel on the chair early in the morning and then not using that lounger all day long. There are a shortage of places to be poolside in the sun and half of them were used up by lounger hogs. Read Less
Sail Date: December 2017
We stayed in Miami one night prior to the cruise. We stayed at the Holiday Inn Port of Miami. I would give this hotel a 3/5 rating. It is just ok. But the location is excellent. It is across the street from Bayside-lots of shops and ... Read More
We stayed in Miami one night prior to the cruise. We stayed at the Holiday Inn Port of Miami. I would give this hotel a 3/5 rating. It is just ok. But the location is excellent. It is across the street from Bayside-lots of shops and restaurants and on the water. It costs about $10 to get to the pier. We chose this cruise because it went to the Panama Canal. Also, it visited places I had not been. We did a family cruise. The ship was great. Staff were excellent, especially Mike De Lara who was our cabin steward. We enjoyed the ship. It had been refurbished in March of 2017. Everything looked new. Food was good. We had the drink package as a perk. The only thing is Norwegian requires payment of service charges on this which should not be necessary. Entertainment was very enjoyable. There was a good variety. I would not hesitate to sail on this ship. Read Less
1 Helpful Vote
Sail Date: December 2017
Chose this cruise as a 50th wedding anniversary celebration. Seeing the Panama Canal was on my husband’s bucket list so decided to check it off. It was not a cruise I was looking forward to as I like sandy beaches -not ... Read More
Chose this cruise as a 50th wedding anniversary celebration. Seeing the Panama Canal was on my husband’s bucket list so decided to check it off. It was not a cruise I was looking forward to as I like sandy beaches -not rainforests!! Read some negative reviews regarding Norwegian but since it fit our timeframe decided to book it. We stayed in one of the forward pent house suites. Nice and roomy with a huge balcony directly facing the ocean and somewhat private. Room services were beyond expectations. Our cabin steward, Rosalie, was always smiling and attentive. Our butler was not to be outdone either. Everything we desired was immediately attended to. We ate mostly in the specialty restaurants. Cagneys was our favorite. We also had a promo of unlimited alcoholic drinks and beverages. None of the drinks we ordered were watered down in any way. On board entertainment was wonderful. Don’t miss Elements on your last night onboard. BEWARE - excursions are good BUt EVERYONE EVERYWHERE WANTS A TIP. Also, be careful when signing liability releases on buses. There are NO speed limits and roads are unimproved to say the least. Cruise lines are NOT responsible . Read Less
2 Helpful Votes
Sail Date: December 2017
Chose this cruise to visit the Panama and experience Central American Islands. The Jade is and older ship that has been beautifully refurbished. It did take a bit of getting used to on this ship and finding our way around. We are ... Read More
Chose this cruise to visit the Panama and experience Central American Islands. The Jade is and older ship that has been beautifully refurbished. It did take a bit of getting used to on this ship and finding our way around. We are used to larger ships and this one was a little more cut up so going from one end to the other was a little more challenging. The Dining areas from the complimentary dining to the Specialty restaurants were all very good. Great variety offered each day. The Buffet area was easy to maneuver and the variety offered was very good. Found the eggs benedict in the buffet much better than in the main restaurant. Found some of the spices used in the Bistro a little different (personal feeling) plenty to eat at any time of day including fresh fruit. Activities were many. The cruise Director was full of energy and opened his greetings each and every day with "Ola" wich you could hear all around the ship being responded to by the passengers. The entertainment was very good and varied each day. Comedians, dancers, singers aerial acts, illusionists were all very Good. The show " Elements" was exceptionally good. Wear a sweater as the theatre is always very cool when you enter. We did two excursions with the ship. Both were vey good. We did a bus tour in Cartegena it was interesting to see the old city as well as some of the more recent build areas. Quite a contrast. A trip to a spice farm in Belize as well as a smaller Mayan Ruins was very enjoyable. Would recommend. Did a tour in Roatan with Victor Boden Tours. We did an all day private tour. Francisco was our driver. One of the best tours I have ever done. Visited the Boden animal reserve. Excellent even got to hold a sloth named Betty and a giant McCaw. Tasted local fresh fruits. Visited a good part of the island both east and west. Would highly recommend. We missed Costa Rica due to rough waters. The Panama Canal was a very interesting experience with a great deal of knowledge being shared via the loud speaker. As the ship docked in Colon the weather turned and it started to rain heavily so we did no leave the ship. All in all this was a great trip satisying our wants o see another part of he world. Read Less
Sail Date: December 2017
The embarkation and disembarkation on the Jade was very smooth. We were on and off the ship quickly. One of the best we have ever had. We love NCL's love specialty restaurants. I think that they have the best specialty restaurants of ... Read More
The embarkation and disembarkation on the Jade was very smooth. We were on and off the ship quickly. One of the best we have ever had. We love NCL's love specialty restaurants. I think that they have the best specialty restaurants of any cruise line. The main dining rooms are great. However for comfort food the Irish pub - O'Sheehan's - is great. A nice casual atmosphere and the staff is very attentive. This was our second cruise on the Jade and enjoyed it completely. The Jade is the just the right size about 2400 passengers. Never crowded at any venue. Have never had a bad experience with NCL. Wanted to cruise to South America and go into the Panama Canal so we chose this trip. It was 11 days but they went by too fast. The next cruise we will be taking on NCL is to Bermuda in May 2018. Read Less
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