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11 Norwegian (NCL) Pacific Coastal Cruise Reviews

This was our second cruise and first on Norwegian. It was a cruise from hell! We booked a boarding time of 10:30 a.m., so booked a flight from Calgary to Vancouver arriving at 9:00 a.m. Got to the port and advised that boarding had ... Read More
This was our second cruise and first on Norwegian. It was a cruise from hell! We booked a boarding time of 10:30 a.m., so booked a flight from Calgary to Vancouver arriving at 9:00 a.m. Got to the port and advised that boarding had been changed to 7:00 p.m. We had the whole day to kill so were given a recommendation to take the seabus to North Vancouver. We did that, and thankfully the weather was nice. Walked around and basically watched our ship floating in the middle of the water - all day. The onboarding process was horrendous and no one was happy. We were supposed to board at 7:00 pm - waited in line since 6:30 pm. We were herded like cattle into a gymnasium type area and sat there with no water or communication. Long process!! Finally got on the ship around 9:30 p.m. Had to go to the muster stations at 11:00 p.m. - had no food at that point and the crew were not pleasant. Didn't get our luggage until midnight. The next morning I noticed a $30.00 service charge to our room. We didn't cruise the first day and they still had the gall to charge us. I complained to customer service and their only answer was that they couldn't do anything about it. The food in the buffet was terrible. Very bland and no variety. Part of our package included 3 specialty dining restaurants. What they don't tell you is that only includes limited items on the menu. You can't order the 35.00 steak. The Local was about the only place that had great food. We loved their chicken wings and decided to order them one night to take to our room. I asked for a plate and when asked why I said we wanted to take it to our room. We were told that wasn't allowed due to "sanitary" reason, but we could order room service (and pay for it) and that would be okay. Really?? Not sanitary for us to take it - but hell - you can load up at the buffet and take it to your room - that's okay. They nickel and dime you to death. This was was advertised as a 6 day cruise, but with leaving Vancouver at 2:30 a.m., and sitting in Victoria for two days (Seattle was cancelled) - this should be touted as a 5 day cruise and we should be refunded for a day. We didn't find the staff exceptionally pleasant - most of them were flying back home after the cruise, and I think they just wanted to get off as well. We will NEVER, EVER take Norwegian again - even if it was free. You would still get nickel and dimed to death on everything else. Read Less
Sail Date September 2019
We are Platinum Plus (30+ cruises) and consider ourselves "loyalists." Unfortunately, our experience on the Bliss in September pushed us to look elsewhere. We'd also had a not so great experience on the Bliss in April but ... Read More
We are Platinum Plus (30+ cruises) and consider ourselves "loyalists." Unfortunately, our experience on the Bliss in September pushed us to look elsewhere. We'd also had a not so great experience on the Bliss in April but explained it away by the newness of the ship, etc. This time, we couldn't explain away the below average experience. It really makes us sad b/c we've loved NCL for so many reasons. Unfortunately, the changes in NCL (growing too big too fast) are impacting customer service, the cruise experience, and food quality. No longer is there a "family" feel...we felt like just another number (I know we are no matter what but there was not even a pretense to care). On top of that, we brought along our 2 cousins and our travel agent (who'd never sailed NCL) and she brought along 7 others. We had been ranting and raving about NCL to her so she wanted to try it to share her good experiences with her customers. First, we were not allowed to board until 10p. It was chaos (as other reviews have indicated). We ate in the MDR - the most mediocre food (at best) ever. Then the muster drill at 11p. Really? Most everyone was asleep listening to the drill...elderly folk were exhausted, parents were drained, kids were irritable, and everyone else (including myself) were dumbfounded at the sheer stupidity of keeping us at the drill so long (longer than usual). When we get to our room, there is a letter indicating we will not be stopping at Seattle as planned but would stay in Victoria for 2 days. There was no explanation and no one knew anything. Later we'd find out that supposedly Seattle port did not have enough Customs agents to allow us to pass through. We found this incredibly hard to believe. There was never an apology or explanation from the Captain or Hotel Director. In fact, the Senior Officers were nowhere to be found. Gone are the days where Senior Officers socialized a bit during the morning/afternoon in the Atrium. Guest Services was a joke. I loved sailing NCL b/c it felt like EVERYONE knew their jobs so well and I could depend/trust the information I was provided. This was not true of Guest Services - all of whom barely looked up from their computers when speaking to us. Shore Excursions Desk gave us wrong information indicating we should follow immigration process when we stopped in San Francisco ("listen for announcement"). Thank goodness I didn't trust this (mis)information and asked around and found that if you had an excursion, you could get off the ship at the excursion time. Food - the worst MDR experiences we've ever had. The food was tepid with poor presentation (it really seemed that the chefs just threw food on the plates). Orders were continually wrong, waiters didn't know answers to simple questions regarding the food, and service was horrendous. Several times waiters brought us our soup and appetizer at the same time. So we had all of our plates prior to the main meal at one time. I actually muttered "well this is new" and the waiter asked if I'd rather they hold it for me until I was ready. I declined since I knew all that meant was for it to go sit in a cold room and who knew how long it'd be for him to come around again to bring it to me. One of the Officers told me that about 30% of the staff were entirely new employees. It showed. On this trip (and the one in April on the Bliss) there were no smiling faces, "good mornings," or anyone who seemed to care that we were paying guests on a cruise ship. Everything was done with what seemed like a great deal of effort, from the hostess swiping our key cards when we checked in for dinner to handing us menus (vs tossing them to us). No more pulling out chairs for us and forget about a napkin on your lap. Platinum members? Didn't matter...there was nothing special for us. In fact, the Lattitudes party was in the Observation lounge and EVERYONE stopped by to get a drink at the bar, regardless of status. Cruise Critic Meet and Greet was pathetic - some of the Senior Officers were there and they were hurriedly introduced and they quickly ran off to somewhere else after their names were called. I often felt like saying "sorry to bother you." Not what you want when you've spent a nice chunk of change on a cruise. I wasn't sad when it was time to leave and it was hard for me to give a standing ovation at the farewell party. When I got home, I felt like I'd never even been on a vacation. I also started getting on Cruise Critic and looking at reviews of HAL, obtained other members' opinions, and called HAL for information. Did you know that a person at HAL actually answers the phone without waiting on hold for 30+ minutes?! So not only did NCL give my travel agent nothing to encourage her customers to try, her companions saying they'll go back to their usual smaller/more expensive cruises, and my cousins got driven back to Disney, but they also helped me decide to spread my wings and try HAL. Maybe I'll get back some of that feeling of being valued. While I feel a bit disloyal, I really felt the need to speak with my money and go elsewhere at least for now. Read Less
Sail Date September 2019
This was such a disappointment Took over 4 hours to board the ship and it was disorganized. By the time we boarded ship it was after 10 pm. Missed out on dinner as there was a mandatory safely meeting at 11pm Completely missed out on ... Read More
This was such a disappointment Took over 4 hours to board the ship and it was disorganized. By the time we boarded ship it was after 10 pm. Missed out on dinner as there was a mandatory safely meeting at 11pm Completely missed out on porting in Seattle. So because we missed out in Seattle spent an extra day in Victoria Was looking forward to San Francisco and we couldn’t get off the ship until after noon even though ship was ported in the early morning. Not what our itinerary had told us Public washrooms we’re discussing. Toilets seemed to not be flushing properly and guesses continued to use them..... Food was undercooked a few times and service was terrible. We had two dining speciality packages and one of those evenings our waiter forgot to submit our food order and it took nearly an hour and 40 minutes to receive our food Terrible experience all around! Read Less
Sail Date September 2019
We are a platinum latitude member but normally took a NCL cruise on a small ship. My wife and I wanted to try a larger ship. The embarkation was a disaster. It took us more than 4 hours to check in and embark. Personnel at the pier in ... Read More
We are a platinum latitude member but normally took a NCL cruise on a small ship. My wife and I wanted to try a larger ship. The embarkation was a disaster. It took us more than 4 hours to check in and embark. Personnel at the pier in Vancouver were so disorganized and they waited until 7pm to start the process. They could have started earlier and gave us our passenger pass. NCL deleted our stop at Seattle without any prior notice. We found out this deletion when we boarded the ship. NCL however compensated us with $50 each. Entertainment were mostly Broadway musicals without any variety. Some of the entertainment has an entrance fee. The inside room was smaller than the smaller ship. When we reached San Francisco, all passengers must check with the immigration at the terminal building. With more than 4000 passengers to process, NCL provided only 1 checkout counter to check IDs. No wonder the cue was really long. Because of this long line, I started to get sick and passed out while on the line. Per my wife, NO NCL PERSONNEL assisted us while I was laying on the floor. Thank God, one of the passenger called 911. I was taken to the emergency room of California Pacific Medical Center. It took the hospital more than 5 hours to complete the medical tests and diagnosis. I missed the ship and NCL provided us a hotel room and a flight home to Los Angeles the following day. I believe the long line gave me the stress and sickness. I will never a large NCL ship cruise again. Read Less
Sail Date September 2019
Having previously sailed on the Bliss in the Caribbean, we looked forward to the Pacific Coastal cruise so much we even convinced a friend of ours to book a cabin on the cruise. Boy were we disappointed. Standing in line winding ... Read More
Having previously sailed on the Bliss in the Caribbean, we looked forward to the Pacific Coastal cruise so much we even convinced a friend of ours to book a cabin on the cruise. Boy were we disappointed. Standing in line winding outdoors and indoors for over 2 1/2 hours to get our room cards and board the ship. There was no place to sit or rest until we were more than 2 hours into the process. No one from NCL seemed to care. When we finally got onboard (after 10 pm) the only place to get some food was the buffet....where nearly 4,000 of our fellow passengers were trying to do the same thing. Then we were told the first port of call, Seattle, was cancelled because there was not enough time to process the passengers through immigration so we would spend an overnight in Victoria BC. Why NCL created an itinerary that requires two separate US immigration stops is beyond me. (Vancouver to Seattle to Victoria BC to San Francisco before ending in Los Angeles). We wondered about that part of the itinerary when we booked the cruise but apparently NCL did not. Victoria BC has no amenities near the cruise terminal and no entertainment area either. To make matters worse, only 3 bars were allowed to be open due to local restrictions so drink service at our specialty restaurant was negatively impacted as the closet bar was 7 floors away. Our tour guide told us it was the first time he could recall a ship staying overnight in the 20 years he had been in the town. On the 3rd day of the 6 day cruise we finally sailed so the shops/bars/casinos could be open. Things were looking up...or so we thought. Unfortunately the next cruise port (San Francisco) was another frustrating experience as we technically arrived at 8 am but we were not able to get off the ship until after noon (with another 45 minutes of standing in line after our floor was called to disembark. So much for a full day in San Francisco. The Bliss is a beautiful ship but it is NOT capable of handling the number of passengers it carries when those passengers are indoors. The employees did not seem to give much effort to making our trip enjoyable. Maybe the attitude of frustrated passengers caused them to become defensive. We have already talked three other couples who inquired about our trip to stay away from NCL Bliss for this itinerary. When I wrote to NCL customer service to express my frustrations with their efforts, they brushed me off and did not offer what I really wanted most...acknowledgement that they did not provide the level of service their customers deserved. It may very well be my last NCL cruise. Read Less
Sail Date September 2019
very disappointing embarkation went smoothly cabin ready when we arrived at noon. cabin small, but appreciated muted colours of brown and teal and coffee maker since room service costs 7.95 per delivery. noisy music blaring ... Read More
very disappointing embarkation went smoothly cabin ready when we arrived at noon. cabin small, but appreciated muted colours of brown and teal and coffee maker since room service costs 7.95 per delivery. noisy music blaring everywhere including the elevator. only cabin and observation deck quiet, except several times day and night, cabin shuddered from slamming doors. pop music played so loud in the cafeteria we took breakfast in our cabin. bar in the cafeteria opened at 6 am food served at 7 am. thank goodness, Savor and Taste restaurants open at 7 am. music loud, but I was not in danger of going deaf. ALL food stations noisy w/ silverware clashing w/ metal Holland America and Celebrity use wooden salad bowls, Princess uses plastic. Bliss uses meta; bowls and metal utensils.-- adds to the constant din. BIGGEST DISAPPOINTMENT WAS THE NOISE IN THE THERMAL SUITE. Some women were talking so loud we couldn't hear the meditation music. I went at 8 am to avoid the crowds. On Holland America, Celebrity, Princess, RCI there r signs requesting silence and the staff remind the rare persons who forget. No signs on the Bliss and no one cares. I sailed on the Epic a couple of yrs ago. The Spa was quiet. even in the main dining room and specialty restaurants, people's voices rose as they drank alcohol. bliss advertised free bar as a perk and most people took advantage of this offer. in fact, because i am a silver member i get a free bottle of wine in my cabin even though i do not drink. no matter how many times i request sparkling water i get wine. some stranger getting off the elevator when i arrive benefits. i suspect the powers that be on Norwegian r alcoholcs. i am diabetic and i tell them every time i sail.-- no one cares Norwegian provides lousy customer service. when we arrived in San Francisco, due to unclear instructions i disembarked early b4 i had eaten breakfast. an officer came to me after i complained to security that i could not wait 4 hrs to get back on ship to eat he assured me he would solve the problem. i was shaking by this time on the verge of passing out. he never returned. i will forever be grateful to Gina from Frisco security who gave me a yogurt from her lunch. NorwegIan also disembarked people in wheel chairs who had to sit for hours b4 returning to the ship why couldn't they have been taken off the ship last, not first? when i finally got back on board i whimpered bitterly to a supervisor about them putting my life in jeopardy. to calm me they sent chocolate coated strawberries and a bottle of wine to my cabin. chocolate and alcohol will kill me. some travel agents already tipsy in the early afternoon benefitted. how hard is it to google diabetic diet? i was so upset i went to a manager at guest sevices who listened, but probably won't implement my simple suggestions eventho she said thet were good ideas. on the plus side, The Jersey Boys show in the theatre was great as were the Beatles impersonators in the Cavern Bar. we left Havana when a young lady on stage took off her bra. for a moment i thought i was in Vegas The food on Norwegoan ships has improved. I like the fact that i can order 3 appetizers and call that dinner. Teppenyaki was terrific except for the woman who spilled her beer on me. the food was almost as good as if i had eaten in Vancouver. Los Lobos served fresh quacamole which was as good. they had IMPORTED the corn from Chilliwack BC i recognozed the peaches and cream corn which was delicious why do i cruise Norwegian? Itinerary and spa. The Bliss stopped in Victoria where my daughter andi had planned to visit the Egyptian Exhibit at the museum. this seemed like a better idea than an overnight in a hotel. BIG MISTAKE Read Less
Sail Date September 2018
We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously ... Read More
We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously experienced 30 minutes maximum on other cruises. The same applied to disembarking we were left mid way on the gangway for 40 minutes with no explanation. The communication on the ship was very poor with instructions often contradictory. We finally met our cabin attendant on the 4th day which is not the usual practice on other cruise lines. The service in the dining rooms for breakfast, lunch and dinner was non existent, orders were 80% of the time incorrectly prepared. The food was tasteless and uninteresting. Free style dining may have had something to do with this as we were not allocated with the same waiters at each meal and there appeared to be no personalised service provided. The customer service staff were sullen and quite grumpy given the nature of their job - to provide customer service. The Asian complimentary restaurant was also very tasteless, we had few meals there to get away from the dining room however we reverted to paying at the Specialty restaurants in a bid to find something of quality to eat. Entertainment in the theatre was just average, the two gymnastic performances were excellent. The plus was the music provided by the bands and guitar player/singer in the various bars each evening. We would definitely not travel with Norwegian again given there are a number of other cruise lines that offer a better experience Read Less
Sail Date May 2018
This was the worst cruise ever!!! It was to stop at mazaltan/Puerto Vallarta/cabo. One week prior to sailing we received a email that Mazaltan was to be cancelled because they needed to have routine maintenance on the ship in Puerto ... Read More
This was the worst cruise ever!!! It was to stop at mazaltan/Puerto Vallarta/cabo. One week prior to sailing we received a email that Mazaltan was to be cancelled because they needed to have routine maintenance on the ship in Puerto villarta and we would be there overnight we thought ok we can deal with that. We get on ship to discover our cabo excursion was cancelled so we go down to schedule for another one and the ones we want are sold out ok we decide we will just shop in cabo and do our own thing. We go to schedule our specialty dining and they are full we have to eat at 10:00 pm and one of them were totally booked. The 2 days at sea were lacking of entertainment and the staff is so rude the bars usually only had one bartender so the wait was ridiculous. We get to Puerto Vallarta and our excursions were awesome on the second day was told to be back at the ship by 2:59 we would set sail at 3:30 pm ar 8:00pm the captain came on and said the URGENT maintenance (they had said it was routine) had taken longer and would set sail by 10:00 pm for cabo. The next morning at 8:00 am the captain came on again stating we were not able to set sail until 11:30 that night and they would have to cancel cabo. So NO MAZALTAN AND NO CABO we were at sea for 5 days of the 7. The food was by far monotonous the same thing over and over again. The staff became more rude because the guest were frustrated. We only seen one port and everyone wondered why we paid all these port fees they did agree to refund 25% of the cruise on our last day but that is really a insult seeing how we not only did not see 2 ports but also waisted a week of vacation. I have cruised many time on other cruise lines this was my first on Norweigen and it will be our last. We had planned to schedule a Alaska cruise with em them while there but I will find another cruise line for that. Read Less
Sail Date October 2016
We chose this cruise because it was a short getaway from LA and it was cheap.(you get what your pay for!!) We had a balcony room which was very small. Right from the beginning, we got a bad impression. We had to check in on the ... Read More
We chose this cruise because it was a short getaway from LA and it was cheap.(you get what your pay for!!) We had a balcony room which was very small. Right from the beginning, we got a bad impression. We had to check in on the second floor of the Vancouver terminal. It was a long walk to the second floor. Once we got there, we checked in and were instructed to go back down stairs to board the ship. That walk was even longer, even after we went through the security. It was like walking through a maze to board the ship. When we got on board and to the room, I had to set up my C-PAP. Usually, on other lines, you call down for an extension cord and a steward brings it up and tapes it down for you. I called and was told that I had to come down and check it out. If I didn't bring it back, I would be charged. Ouch! What happened to service?. The guest relations line was extremely long and I got angrier and angrier as the afternoon went on. A man came up to me while in line and asked how everything was going? He was the "Hotel Manager", so I told him about the CPAP problem and the extension cord for which I was standing in this LONG line. He laughed and moved on to the next guy.( by the way, no one ever taped it down). I think we saw our cabin boy maybe 4 times at the most. We we charged a mandatory service fee per person, per day. -- Okay, we understood this but when we went to order breakfast in bed the next morning, we discovered an additional charge of $7.95 CONVENIENCE fee if it was delivered to our room. We have NEVER been charged on any other cruise line for having breakfast in our room!! Outrageous. They nickel and dime you to death. On the positive side, the food in the specialty restaurants was very good as well as the buffet. Also, as part of our package, we had 250 minutes of free wifi. Bottom line: If Norwegian offered us a FREE cruise, I would tell them to give it to someone else. No more for us. Read Less
Sail Date September 2016
We upgraded to the Haven.Upon arrival we realized there really was no Haven. We met a butler, but after the initial meeting he was non-existant. We had no orientation to our room or the ship. No rules were presented although the ... Read More
We upgraded to the Haven.Upon arrival we realized there really was no Haven. We met a butler, but after the initial meeting he was non-existant. We had no orientation to our room or the ship. No rules were presented although the "butler" seemed to be creating his own A total waste of money. No butler not concierge no service at all Could not get any wine to the cabin. The people in the Haven patio were helpful but could not bring the wine or cocktails because that was the job of the "non-existant" butler. Do not spend the money on this upgrade. The room is nice and the service around the ship was OK. The food in the Moderno, the place where Haven members go, is horrible! The clam chowder the first day was like a watery celery soup. Nothing in it! The shrimp cocktail and sword fish sandwich were both sent back. Went to Cagney's for a nice night out. The steak was grizzly and the baked potatoes cold. Getting wine, was a hassle even though we had the beverage package. Don't pay for that either. Totally overrated. We stopped at Astoria....nothing to do. Then on to Victoria and Vancouver. The evening meals are probably Ok but the cost of the package is far too high. This is not like any other Haven experience, beverage package, dining package we have ever had. This comes with terrible food and no service. We have sailed many times on Norwegian, but most likely not again. Read Less
Sail Date May 2016
To begin, we were given a stateroom on deck 9 which was two floors from the theatre. It was noisy about 12 hours a day (we were earing singing and musical instruments on and off from 12pm to 12am. When we arrived in our cabin, the safety ... Read More
To begin, we were given a stateroom on deck 9 which was two floors from the theatre. It was noisy about 12 hours a day (we were earing singing and musical instruments on and off from 12pm to 12am. When we arrived in our cabin, the safety deposit box didn't work, I had to call twice and ask to an employee in the hallway and 4 hours later somebody finally came to fix it. We also had a bunk bed in the room, but when I opened it the sheets were dirty. I then call to request a change of sheets to that particularly bed, 5 minutes later, somebody knocked on the door and give me some sheets for me to change them by myself! I called 30 days in advance to let them know that my boyfriend was lactose intolerant, we have cruised before and never had problems, but on this ship it was something else! When we arrive at the dinning room the first day of the cruise, I let our server know about the situation ( he acted like if he wasn't aware at all about the situation and told us that there was nothing that he can bring to him) Finally, one of the chef came at our table and offer roast beef with no sauce and salad without vinaigrettes! Every morning (even on sea days) the captain woke us up around 7:30am to let us know about a lot of pointless information like the latitude and longitude of the ship (seriously who cares at 7:30 am??) Also on sea days, the only activity was '' bingo time'', seriously not adapted at all for cruisers in their 20's. Our itinerary was Los Angeles, San Francisco, Victoria (Canada) and Vancouver (Canada), this ship didn't have a retractable roof over the pool, the temperature was so cold, so on sea days, we weren't even able to swim. There was also no area on this ship for adult only, so there was a lot of kids in the whirlpools (which wasn't relaxing at all). Therefore, we endend up at the spa for 40$us each to warm us up. The disembarkation was also a nightmare, it felt like all the passengers were leaving the ship in the same time. There was a endless line to disembark the ship. Like NCL wasn't use to the disembarkation process ( they are suppose to do it many times a year...), we thought at the moment that we got lucky that anything bad happened during the cruise because we didn't see how they would have handle the situation. The price of this cruise was pretty low, but with all the stuff that weren't included, like a relaxing spot (the only one was reserved to those who paid more than a thousand dollars for their 5 days cruise) or activities (beside bingo or art auctions loll ) or the poor quality of the shows onboard, we endend up with the conclusion that maybe the other cruise lines are sometime a little more expensive but you get more for your buck! Therefore we will never cruise with them again! The only pros of our experience on this ship was that this is a pretty recent one, so the design of the publics area and our stateroom was nice and pretty much up to date. Read Less
Sail Date May 2015
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