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Old Ship, Needs Work, Great Crew Though

Wellington

We chose this cruise for the itinerary and the 3.7 reviews. Someone must have gotten paid to give them a decent rating. Perhaps the specialty dining would have been worth eating but we actually lost weight on a 20 day cruise because I refuse to pay extra for food that should be part of the cruise The tea was tea flavored beverage. The orange juice was Orange juice cocktail. Grilled fish....what kind of fish?.....grilled. you get the picture? The ship broke in columbia. Everyone returning from shore had to be checked in by hand. No air conditioning, etc. Some people had to sleep on the deck. At least 2 cabins were flooded. No explanations for anything. Non-functioning doors (go around please). Out of ice. Out of lemonade. Cancelled Costa Rica and Nicaragua entirely and cancelled one of our excursions in Huatulco without exp!anation. Most of our excursions were not as they were described on the ncl site. you should bring your own soap and shampoo as theirs is mostly water. The mattresses should have been disposed of a couple years ago. Unless you are a drinker, there really isn't much to do other than watch the 4 tv channels. The evening entertainment was ok about half the time. we were ready to swim home.

Norwegian sucks

NCL 2 for 1 FLIGHTS:

They booked us from PHX-MIA on American Airlines, our go-to airline, where we received a "Complementary" upgrade to 1st Class. Our 2nd trip in a row to have that happen. We flew home on SouthWorst – all flights delayed, baggage arrived on 2 different flights.

NCL SHUTTLE FROM MIA-PORT:

Our flight arrived VERY early so we had time to eat breakfast before we caught the first shuttle bus. Once we arrived at the port it wasn't the smoothest process to claim our luggage and get it to a porter.

EMBARKATION:	

Slow....very slow. Surprising for only 1900 passengers. We recently cruise on a ship with 6000 passengers and embarkation was much smoother & faster.

CABIN SERVICE:	

It was not great. Several times my wife had to remind our cabin steward that since there were 2 of us in the cabin it would be great if he would leave enough bath cloths for 2. She also had to go ask for soap and toilet paper. With the recent cutbacks they cabin stewards are visibly overworked.

CABIN:		

Large & Clean. Plenty of storage space for 2 guests for 20-days. Shower was tiny. Our phone stopped working week 2. We reported it twice but as of today, Day 20, it is still not working. Out TV remote batteries died and our shower drain backed-up but they corrected those issues promptly.

MDR:			

There are two MDR's on the SUN. The Four Seasons, you can wear shorts and tee-shirts to this one and the Seven Seas which does have a lightly enforced dress code. I saw them make a young woman change out of her shorts while allowing a man to wear his. I depends on who sees you I guess.

Service fair, occasionally good (varied a lot)   Food quality varied too but most meals were okay - not great! 

While waiting for a table one evening (Four Seasons) I over-heard the maître d tell 3 head waiters not to recommend certain dishes that take longer times to prepare. He told them which dishes not to recommend in order to provide faster service. 

One morning in the Seven Seas the wait-staff brought us the wrong food a couple of times.

One night in the Four Seasons we had to ask for a lemonade 4 times before finally receiving it. In the Seven Seas I ordered a desert that was supposed to be mixed berries with a lime sauce, I received a small bowl of watermelon and one small slice of strawberry. I'm going to attempt to attach a photo of that. 

There were other things that happen pretty much daily.

ENTERTAINMENT:	

Good occasionally - very limited selection of entertainment. The entertainment on this cruise was not as good as a recent NCL cruise on Bliss or the other cruise lines we've cruised with this a year (Royal & Celebrity). They lacked a major show. Entertainment was hit & miss.

BUFFET:		

After dozens of cruises I am finally able to say that the buffet on the NCL Sun is the worst buffet we have ever had. Food selection and quality consistently SUCKED!

INTERNET:

It was okay most of the time. Not like StarLink.

PIZZA:

Very bad! My least favorite of all of the cruise lines - Royal Caribbean is still my #1 pizza choice.

LATE NIGHT FOOD:

Good luck with that after 9:30pm. There was one bar open but food wasn't a priority. Getting to it was an adventure in itself.

CASINO:

Small, smokey and mostly deserted. The staff was great though.

Debarkation:

It was a long and disorganized process thanks to the CBP – not NCL.

NCL SHUTTLE FROM PORT-SEA:

We have a post-cruise tour with drop off at SEA. It was a great tour.

NCL is clearly not the cruise line they were even just a year ago. They have solidified themselves as providing us with our worst cruise experience. No more making fun of Cutback Carnival (we stopped cruising with Carnival in 2018 after 17 cruises with them).

This cruise has made it obvious that the cutbacks in staffing are having a negative impact on the quality of cruising on NCL. Cabin service was lacking - we had to ask for wash cloths, soap, and toilet paper more than once; MDR service was spotty and food quality was below what we had grown to expect from NCL; the buffet food selection and food quality were simply terrible; and the quality of entertainment left a lot to be desired. There were some good things though: My wife had to use the Medical Center for a minor issue. She was treated quickly and professionally. The casino staff was exceptional and the beverage staff were very good.

I'm not saying that cruising with NCL isn't still a great vacation but it isn't what it was just 5 or 10 years ago.

We have one more cruise booked with NCL this year. It's a 10-day cruise out of Istanbul

Not our best NCL cruise

Just to give this review some context, I was traveling solo, am 70  years old, and this was my second Norwegian cruise.  I took this cruise primarily for three ports: Acajutla (El Salvador), Puerto Quetzal (Guatemala) and San Juan del Sur (Nicaragua).  I'd already been through the Panama Canal, so that was of less interest to me.

First, there were things to like about this cruise.  

The ship is not large, so it doesn't take long to learn your way around, or to get anywhere.  

For a repositioning cruise, it had a good itinerary.  

There are two dining rooms: I ate almost exclusively in the Seven Seas restaurant, breakfast, lunch and supper.  The food did get a bit monotonous after a week or so (like seeing "Cheese Ravioli in lobster cream sauce" offered for every single supper in the appetizer area of the menu.)  I only had one bad meal on the whole trip (a supper), but the desserts made up for that.  Those were consistently very good.  Some of the desserts were a bit strange and not at all what they claimed to be (different flavors of "panna cotta", all served in tall julep-type glasses, and coming out as a gloopy concoction.  Not panna cotta at all, but very tasty!)  They offered several types of "flan", all of which were served on a thin pastry layer.  Very odd.  Once I scraped it off that pastry, it was pretty good, but not really a proper flan.  

Even the buffets (which I generally avoid) were better than most.  There were some really nice features in the buffet area: soft-serve and hard ice cream, available most of the day.  There was usually a fruit cobbler (well, more like fruit soup with some "cobbles" on top) that were kept right on the ice cream counter, and they went great with a dollop of soft serve vanilla!  At supper, there is also a place (right next to the ice cream) that does crepes, and they were good.  Lots of choices there.  And like the restaurant, the desserts in the buffet were usually very good.

The service on board the ship was excellent.  The crew members in the dining room were wonderful.  Always smiling, always helpful and friendly.  They put up with some really boorish behavior from some of the guests (that I unfortunately had to witness) and still smiled and tried their best to accommodate those guests.  I had an excellent cabin steward, who always took care of me and my cabin.  No request was too difficult for him to take care of.

OK, that's it for the positives.  Now for the negative aspects of this cruise.

All of the cruise lines  I've been on since the "corrona comeback" have cut back on services and tried to save money where they could, to make up for the money they lost during the  epidemic. I get that.  However, Norwegian takes this to a whole new level.  Sometimes it's comical, other times it's irritating, but much of the time it's bordering on criminal.

Comical?  Little things, like no longer given prizes for trivia.  The prizes were never worth anything, but it was always fun to compete for that key chain or water bottle.  Now, nothing.  (The exception to that was the 5-day "Progressive Trivia", where the top 3 teams got prizes.  Or the fact that the cabin stewards have no time to make towel animals to leave on my bed.  Not needed, but it was always a fun touch.

Irritating?  Putting up a "No Smoking" sign at the entrances of the casino...but putting ashtrays at every slot machine and on all the tables  (Needless to say, the casino was typically smoky whenever it was open.)

Criminal?  Norwegian is HORRIBLY understaffed.  For example, before corona, a cabin steward was responsible  for an average of 12 cabins.  That meant that they had time to clean twice a day, some even doing a turn-down service.  On this cruise, my steward had 23 cabins to do (mostly balconies and suites).  He usually worked through his lunch break, and finished around 6 PM.    I asked him if he ever got off the ship and he said, "No.  Only if we are in port until after 8 PM: then we get maybe an hour off the ship."  (He never got off the ship on this 20-day cruise.)  The stewards were also responsible for removing our bags the night before the end of the cruise, so my steward worked about 12 hours that day, and then he had to get up early to get all the cabins cleaned and ready for the new group of passengers when we disembarked.

Service in the restaurant was always excellent, but ALWAYS incredibly slow.  All the wait-staff were apologetic about the delay, but the fault wasn't with the crew: it was with the penny-pinching suits at Norwegian headquarters.

This cruise reminded me of the old British TV show, "Upstairs, Downstairs".  The "upstairs" people: captain and other officers, general manager, cruise director and staff, entertainers, guest services, cruise next staff, etc.  The people who didn't bother with us (the customers) or with the "downstairs" staff: cooks, waitstaff, cleaners, cabin stewards, the people in overalls that kept the ship running, the people you almost never see, but whom you can't run a ship without.   It seemed that those areas were criminally understaffed, and expected to do the work of 2 people because there weren't enough of them.  

And while we're discussing criminal activity, let's talk about the advertised itinerary.  One of the most interesting stops was San Juan del Sur (Nicaragua).  NCL offers the port on its itineraries (and is still doing so for future cruises) and many people signed up for ship excursions, which of course are prepaid.  So NCL has all that money sitting in its bank accounts, earning interest, and all the while NCL KNEW that they would not be stopping at SJDS!  I spoke with an acquaintance in SJDS and asked her when the last ship had docked at her town.  She said that no ship had been there since March 2020!  And at the beginning of this year. the Nicaraguan Minister for Tourism had stated  publicly that no ships would be allowed to visit Nicaragua until at least 2024.  Then the day before we were supposed to visit Nicaragua, we get a form letter in our cabins, informing us that "the local authorities have determined that a visit at this time would not be possible."   Anyone who knows anything about the country knows that all such decisions are not made locally, but rather by the dictator Daniel Ortega.  I don't care to be lied to, and NCL lied to all of us twice: first by putting San Juan del Sur on the itinerary, when they knew perfectly well that we would not visit that port, and again when they used some fabricated excuse as to why we couldn't visit, by trying to blame "local authorities."

We also had some serious issues with the electricity and the air conditioning on the day we arrived at Cartagena (Colombia).  Shortly after  9 AM  the power (and the AC) went out over much of the ship.  For the rest of that day, it continued to be intermittent: some decks had power (but no AC), some had neither.  The updates we received "from the bridge" were vague and uninformative.  By suppertime, it was obvious that we were having serious problems.  All we were told was that there issues that needed to be addressed, but we got absolutely NO information about what was causing the problems, or when they would be fixed.  

NCL was continually offering a "special offer" for "CruiseNext" deposits.  The deal supposedly was: buy one CruiseNext deposit and receive $100 (for an inside cabin) to your onboard account for that cruise.  I bought two deposits, but the credits never appeared.  Tried contacting NCL, but unsurprisingly got no reply.

If you take out the daily activities that involved a fee, there really wasn't all that much going on, especially on sea days.  

I never actually saw the cruise director in person, but whenever he would come on the intercom with announcements, I was lucky if I could understand half of what he was saying.  And with a total activities staff (including the cruise director) of five people, it's no wonder that NCL focused on money-making activities.  

If you like to visit the casino, as I do, you'll quickly discover that most of the slot machines are pretty old.  I think there were maybe two machines in the whole places that were less than five years old.  There were usually at least four or five machines out of order.  And in the casino, NCL has found yet another way to gouge money out of its customers.  If you want to charge money  to your cabin  account, you now have to pay a "convenience fee" of 3% of the money charged.  So, for $20, you pay an additional $0.60.  VERY irritating, when cruise slots are notorious for being  "tight" and less than generous with their payouts.

I could go on and on, but let me summarize my review this way: if I were rating the "downstairs" people (cabin stewards, wait staff, etc.) this cruise would get 10 stars!!  For the rest, maybe one star, and that might be overgenerous.

Excellent crew cannot make up for dishonest management

Very disappointed with NCL on our latest cruise.  The ship was dated, should have done our homework on this ship first, yes our fault but not only that the ship broke down in Colombia, no electric which meant no air con, extremely hot in Columbia!  We had to stay in port overnight but 2 full days there! Was allowed off the Ship but nowhere to go, no shuttle buses were put on, Columbia a bit of a shady place at dark so didnt really want to get off a second time!  This was an industrial port so you couldnt just get off and walk around you had to take a local bus or taxi!  We understand these things happen but unfortunately this had a knock on effect of our itinery which meant we had to cancel Costa Rica and Nicaragua they did give us one alternative of Colon in Panama and $100 on board credit.  Gutted about Costa Rica as this is one of the ports that attracted us to the cruise!  

Not all staff were friendly!  Could not fault the food and the staff in the restaurant!  Gratuities on the ship were far too heavy $20 per day per person!  That added an extra $800 on our holiday!  This seriously needs review by NCL!  The excursions were far too expensive!  The information about shuttle buses were not relayed enough to the passengers and nobody knew if these were laid on at each port.  Lack of information from the Captain about where we were etc would have been quite reassuring to hear from him especially with regard to the breakdown of the ship.  Entertainment needs a revamp, there were 2 nights out of the whole trip that we could say we enjoyed in the theatre!

If you were a drinker or a smoker and like playing card games this ship would be ideal for you.

From Miami to South America, Panama Canal, Mexico, Vancouver and Seattle

To be clear, this was my first cruise, so I don't have anything to compare it to, or any sense of what is typical on a cruise ship.  The Sun is an older ship and could really benefit from some updating and repairs.  Many people that I spoke with had mechanical problems in their cabins, though most were promptly fixed by the crew.  I had an issue with the thermostat in my cabin.  It didn't work, so I had no way of controlling the climate in my cabin.  I did report this, but no one ever came.  We also had an electrical issue at our first port that lead to a significant delay (days, not hours) and them having to cancel one of our stops (Costa Rica), after they already had to cancel our Nicaragua stop at the start of the cruise.  I was really disappointed by these cancellations because those were the two stops I was most looking forward to.  I understand that the Nicaragua cancellation was out of Norwegian's control, but I've heard that no cruise ship has stopped in Nicaragua since 2020, which makes me question why it is still advertised/scheduled.  I also just can't help but wonder how many of the mechanical issues could have been prevented if the ship was more regularly updated/repaired.  

As previously mentioned the Sun is an older ship, and it's a smaller cruise ship (or so I'm told).  There are pros and cons to this.  It was nice to have fewer total people on the ship.  I never had a problem getting a lounge chair near the pool.  However, the lack of options for dining and entertainment was a bit disappointing.  The food in the buffet is not very good, but the food in the complimentary restaurants was always good.  The specialty restaurants were hit or miss.  I also noticed that they weren't consistent with the quality.  I ate at Teppanyaki twice, and Moderno Churrascaria, Los Lobos, La Cucina, and Cagneys once.  Teppanyaki, the first time, was probably one of the best meals I've ever had.  The second time was good, but not as good as the first time.  Moderno Churrascaria has a great salad bar, but the meat was just okay.  Los Lobos was disappointing.  La Cucina was exceptional.  The calamari is the best I've had.  Cagney's was also disappointing - those truffle fries are not nearly as good as the hype.  I've had better fries at Smashburger.  I also noticed that, as a solo traveler, I often got seated at the crappy tables, the ones tucked into corners, behind doors, no view, with waitstaff that tend to forget about you.  I'm a dedicated solo traveler and I've never had that experience before.

I also would recommend avoiding the spa.  They are ridiculously overpriced and the quality just isn't there.  I got a manicure and a pedicure done, since they were running a really good promotion and I had some money in my account from the cancelled Costa Rica shore excursion.  I've never had a manicure that went less than one week before the polish started chipping...until now.  My nail polish from this manicure chipped the very next day.  Totally not worth it.

I also don't know that I'll use the ship laundry if I take another cruise.  They misplaced a few articles of clothing and gave me some that weren't mine.  I did end up getting them back, but it was definitely a hassle.  The laundry also took two days, and if I hadn't gotten one free bag of laundry with my cabin, it would have been ridiculously expensive.  I calculated it up and if I had paid full price, that one bag of laundry would have cost me over $100.  To do the same amount at home (1 small load), it would have cost me $2.75 and 1.5 hours of my time.  That is an insane mark-up.

I have to give a big shout out to the crew though.  They were all fantastic and really hard workers!  I could not do their jobs at all, much less with the energy and positivity that they bring to them every day.

All in all, I had fun, but I'm not sure how likely I am to take a cruise in the future, and if I do, it's very unlikely it will be with Norwegian.  The cruise itself is expensive enough, but then it seems like they charge you for all sorts of other things and it's exorbitant amounts for what you get.  Also, the time in port was always too short and, from what I can tell, this is a universal thing for cruises.

Monaco (Monte Carlo)

We chose this cruise based on their itinerary and length totally forgetting this is the beginning of Spring break,  more later....  We left Cape Canaveral on March 3 and returned March 8th.  Our destinations were Key West Fl. and Cozumel MX.  The ship was the Norwegian Sun.  This ship is one of the smaller ships in service in the Florida Caribbean circuit, the Norwegian Sun was renovated last year and it still has a clean ambiance to it and the cabin was still very fresh,  actually, the cabin was the best part of the cruise in my opinion.  

The trip as a whole rates a 3 out of 5 in our opinion,  there was some good and some not so good issues with this cruise, nothing horrible but nothing great either.  Being Spring break, The young adults aboard for this cruise were definitely out for a good time BUT  ship security were very good at keeping control of the situation at all times.  Evening was quite busy to be expected and the young adults were out in full attire to attract their mates, it was rather nice watching,  yes a lot of drinking  BUT again they all seemed to be well under control, I've seen much worse at local bars in our city.  The food on this cruise was simply put okay,  the specialty restaurants we ate at were nothing special, we ate at the Italian and Steakhouse, both were in many ways disappointments, especially the steakhouse as I was expecting something much better.  The beef was not very flavourful nor the texture very appealing, we feel, we may have done just as good having dinners at the buffet.  We did spent a lot of time in the casino after dinner, oh how I wish they would ban smoking in those places, the smell is just so overpowering.  So as a final note,  like all cruises, this one had it's issues,  nothing great  but nothing horrible, would we cruise Norwegian again?  I doubt it,  we prefer the other lines we have travelled much more and next cruise will be with Celebrity we expect...

OKAY simply Okay

I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami.

We are platinum with NCL so we know what to expect

Ship: Small which is OK but it is laid out very poorly, you have to go thru too many places to get where you are going

Cabin: we  had a handicapped accessible room ( I use a wheelchair) Room layout was fine, Bathroom layout was fine. But there were a lot of issues, the toilet would not flush after about an hour of being in the room( it was fixed right away). The shower flooded all the way into the cabin ( they tried to fix it multiple times) it was never fixed. The air conditioner did not work, after they said they fixed it 3 times, until we waited in the room for the repair guy it was finally fixed , 3 days later.

Dining: the food in the main dining rooms was good. The buffet is the worst I have seen on a ship. I know this was a smaller ship but the items in the buffet just mirrored on the other side. Poor selection, and some items were there for days. We tried the Sports bar for a change and that was awful. I ordered chicken tenders and my wife ordered a panini , the tenders were limp and rubbery, like someone microwaved a frozen piece of chicken, the panini was on a sub roll with a couple of grill marks on it and what was in it was inedible. We are not food snobs but this was bad

Entertainment: saw the Rock and Roll show it was OK, the couple they had singing Country one night in the Bliss were really bad

Service: as usual the NCL staff were great, but the room attendant was not so good, I don't  think he actually cleaned  the room at all, just took out the trash and gave us towels

Key West : highlight of our trip, had a good time there

Cozumel: too many people hassling you to buy there stuff

Getting on & off he ship was fine, actually getting of was the best we have ever had , was in the car by 7:45

Would I go on the Sun Again, NEVER

will I go on NCL again, yes , just has to be the right ship and go someplace new

Worst cruise yet

My father in law booked a cruise for 6 to make it a family vacation. We had a balcony, free at sea package, etc. It was OK. 

The food was good to average, bars were always full and usually had to wait. Seemed under staffed. A nice tip here and there upped the service levels on future visits. Entertainment was good. The illusionist was great, really got the kids involved. The singers had some highlights, a couple sounded like they were heading to Broadway. The russian lady that did the Stevie Wonder tribute was just unexpected. Not great. I went by to see the bingo costs and was shocked. Never play that. Also went the the "art auction". Surprised to see original Peter Max and Dali. One Max sold for over $12k before I had to leave. Who would have thought people cruise to buy art.

Used the dining package at the Steak and mexican. Steak was surprisingly good. The mexican was average but the quantity was over the top for what you could order. Felt bad about what was not eaten. With that said, don't order the max dishes available.

The pool area stayed packed and loud. did not stay there much. Some nice places to read but inside. The slots are what everyone says, way leaning to the house.

Rooms were OK. First time with a balcony and enjoyed that.

In laws balcony door would not latch and kept flying open. Had to get maintenance up to beat on it to lock. A good thing. The last night the seas were crazy for about 4-5 hours. 15-20 ft seas, could not stand up in our room, doors slamming open, etc

An upside, They really did due diligence for the corona virus. One agent checked your passport and asked the questions then another person went through every page to make sure no china trips recently.

Would I go on this ship again? Maybe in Alaska

An Average Experience

This was our 7th cruise.  We went with 2 other couples.  One had been on the Sun six months earlier and loved it.  Apparently, it has gone downhill since then.  We spent 1 1/2 hours in line waiting to board.  Probably the Corona virus slowed things down because they were checking passports very carefully.  Once aboard, we noticed a general lack of attention to detail.  One of the couples had written documentation that they had the Free at Sea items, but they didn't show up on their reservation and they spent a long time trying to resolve the problem.  The food tasted just o.k. but was only luke warm because service in the dining rooms and specialty restaurants was extremely slow.  They were obviously understaffed.  It took 3 hours to eat dinner in La Cucina so we missed the entertainment that night.  There were a lot of other issues. We got to our cabin and had no deck plans or instructions for using the phone.  There was only 1 110 outlet and 2 USB outlets.  Not enough these days!  The shower was miniscule.  At the stop in Cozumel, my husband wasn't feeling well so we stayed in our cabin.  He wanted to take a nap.  We were on the port side and faced the Norwegian Escape on the other side of the pier.  For two hours, they had a DJ on the pier playing EXTREMELY LOUD AND OBNOXIOUS salsa music directly under our balcony.  It was awful.  I could go on but won't.  There were some pros.  The ship was clean, the room steward did a good job, we enjoyed the entertainment in the main showroom and in the lounges and disembarkation went smoothly.  All in all, we enjoyed ourselves but I am not sure that I would recommend the Norwegian Sun and I don't think I would go on another Norwegian cruise.  There are too many other choices out there.

Slow Service & Lack of Attention to Detail

I chose this cruise because of the perks and the price.  The perks were nice, but as for the food, it was definitely below my cruise standards.  The specialty restaurants- The Cagney Steak House burnt my lamb chop, and the sides were sub par.  The Moderno Brazilian Restaurant was excellent and should not be missed. The buffet was very limited and very poor selections.  My dininig rooms selections were nothing special either.  The taste of the food was nothing special.  MSC, Holland America or Royal Caribbean would be MUCH better choices.  Activities were lame.  Evening entertainment for 5 nights was generally poor 3 out of the 5 nights, with a fair to poor comedian 2 of the 5 nights.   The perk for the shore excursion came in handy but had they not discounted them, it would have been cheaper to book them yourself.  If you are a first time cruiser, you will probably love the experience.  If you are an experienced cruiser, forget this cruise line

More info:

The ship- Not huge so fairly easy to get around.  It is clean and well taken care of.

The Cabin- plenty of room for items but notch people room.

Dining- In main dining room service was fast and efficient even though food wasn't.

Entertainment- A couple of good 45 minute shows.   A couple of bad comedian shows for the 5 nights.

Service- Reasonably good.

Ports- Bahamians want your $.  Their entire economy is based on them making money from tourism.

Shore excursions- see above

Would I go again?  I love being on the ocean, so almost a maybe, but probably not!

Below standard food/ entertainment

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