I chose this cruise based on its wonderful itinerary. Excellent service at the Magnum Bar and very good dinners at Le Bistro. That being said, 1) I received flowers without a card 2) No acknowledgement of birthday 3) Repetitive, poor quality food in Garden Buffet 4) At the only dinner I ate in MDR, mushroom caps were cold, onion soup was tasteless, pappardelle with meat sauce was inedible(meat ...
The food was the worst on any crusie we have ever taken, i.e. Eggs Benedict in Main dining room were hard bolied with no canadian bacon on bread and very little hollandase, plus ti took an hour to be served. Pancakes in the Garden cafe were stone cold, and the scrambled eggs looked like soup. The French Onion soup was slightly colored water with cheese you could not cut or bite, just awful. Now ...
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. 27 cruises total on all different lines. So I have some experience, and this was one the cheapest quality cruises we have ever been on. I have never complained ...
First the good. The breakfast buffet was the best I've ever encountered on any cruise line. All food was hot, not just lukewarm. Eggs Benedict was made to order, not left on the buffet line with congealed hollandaise sauce over cold eggs. Embarkation and disembarkation were smooth and quick. Other than a long delay in Quebec when the gangplank malfunctioned, port disembarkations were ...
Boarding process was ridiculously long and disorganized. Overheard supervisor telling staff that they were making too many mistakes. Our onboard credit account was not set up and we had to wait in yet another long line the day after boarding to get it implemented. Random aid for handicapped. incredibly long steep ramp for boarding in NYC and not enough wheelchair assistance. We were supposed ...
Waiting in line – let me count the ways
1. 2+ Hour embarkation Process – great way to start the cruise
2. We never tendered on this cruise so getting off and on the ship should have been streamlined – but it wasn’t. I should emphasize this cruise had a large population of seniors meaning many wheel chairs and walkers – that translates to slow movement. Typically there was only a single ...
Chose this cruise with two other couples. The purpose was to relax for 10 days. Issues started getting into line.
1. Why have designated times to get on the ship when it takes more than an hour to get on the ship after the designated time?
2. Customer service prior to the trip gave different answers for the same questions.
3. Tours were booked before the cruise, so we didn't get the ...
Let me start by saying, our weather was wonderful the seas were like glass. The food was good. Our room was lovely and very clean. And because of that I have given this a 2 rating. However please continue to read so that this does not happen to anyone else again.
We had booked the aft penthouse suite 8132. We paid full price and did not get any discount for upgrades. This is our 6th time ...
1st ran out of hot water two night. Was told would come check however, no one ever came. Two day later I received a call wanted to know is everything was ok. Ran out of hot water again, didn’t bother calling.
2nd my wife order prime rib, well done Main Dining Room. It came rare, still running blood, the waitress, not the one that took our order, told me that was how the prime rib well done ...
My husband and I have sailed with numerous cruise lines and this cruise was a repeat NCL cruise for us. But I may have to reconsider any future sailings with NCL because inn all our cruise experiences this was by far the most disappointing and dissatisfying experience ever!
Despite being told the ship had been recently revamped the restructure of the cabins are disastrous! We booked a balcony ...