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Canada & New England Norwegian Gem Canada & New England Cruise Reviews

Norwegian (NCL)
Norwegian Gem
Canada & New England
Departure Port

Traveler rating

Excellent

91

Very Good

97

Average

68

Poor

36

Terrible

12

Cruise type

36 Canada & New England Norwegian Gem Canada & New England Cruise Reviews


Neophyte2020 avatar

Neophyte2020

1 Review Written

2 Helpful Votes

First time cruising, last time with NCL

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My mom, a Florida resident, wanted to see the fall foliage and thought a cruise through Canada and New England would be a good way to do it. That said, we saw the most foliage in Quebec City, which is a beautiful ...
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Sail Date October 2019


sergiomedrano avatar

sergiomedrano

1 Review Written

5 Helpful Votes

If you're used to Celebrity or better, do not go on Norwegian

If you're used to spending your holidays in the hands of Celebrity or better cruise lines, I would not recommend you try Norwegian because you'll be disappointed several times per hour. Their processes are ...
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Sail Date September 2019


Mowzer avatar

Mowzer

1 Review Written

4 Helpful Votes

Formulaic Food - lost in translation

After witnessing how badly passengers were treated on the recent NCL Spririt Mystical Fjords Cruise, With an appalling 25% discount on a future cruise, it has become obvious NCL sees customers only as livestock. ...
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1 photo

Sail Date September 2019


aakathleen avatar

aakathleen

1 Review Written

3 Helpful Votes

NCL: I Won’t Be Back

I am an experienced cruiser having sailed at least 20 times in Alaska, Europe, the Caribbean, and Canada/New England. Most of my experience has been with Celebrity, which I love, but I have also cruised with ...
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Sail Date September 2019


MaVtMdFl avatar

MaVtMdFl

3 Reviews Written

8 Helpful Votes

3 days at sea on 7 day trip

The whole point of this trip was to see Canadian ports. Norwegian massively let us down. Although there was only supposed to be one tender port, without explanation, there ended up being three, two of which the ...
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Sail Date September 2019


jsherald avatar

jsherald

1 Review Written

1 Helpful Vote

Hurricane Dorian impacts/Geriatric Cruise

The timing of the cruise fit within our schedule so NCL was chosen. This was our 2nd cruise, 1st with NCL and probably the last with NCL. One reason we won't go NCL again - is it's too old of a clientele. The ...
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Sail Date September 2019


Gina1239 avatar

Gina1239

1 Review Written

1 Helpful Vote

Disappointing

Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to ...
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Sail Date October 2018


girltalks avatar

girltalks

1 Review Written

3 Helpful Votes

No, No, No to Norwegian!

My travel companions and I (we were a group of 4 in two cabins/ 2 people in each cabin) chose this cruise for the itinerary, price and the fact that we had never before sailed on Norwegian and wanted an opportunity ...
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Sail Date October 2018


accorl avatar

accorl

1 Review Written

1 Helpful Vote

Terrible Food!

I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad ...
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Sail Date October 2018


bucu1963 avatar

bucu1963

2 Reviews Written

8 Helpful Votes

New England and Canada

We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is ...
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Sail Date October 2018


carol1064 avatar

carol1064

1 Review Written

1 Helpful Vote

Disappointing

We chose this cruise secondary to the itinerary. The cabin was quite small compared to other NCL ships we have been on. Our steward did not turn down our bed three nights out of seven and did not receive our usual ...
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Sail Date October 2018


dquags avatar

dquags

1 Review Written

2 Helpful Votes

Second time on boat, definite decline since first time!

We chose this cruise because there were 12 people in my family (with 2 elderly parents) who wanted a vacation without flying or driving 10+ hours. My husband and I were on the same ship, same itinerary three years ...
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Sail Date June 2018


like2cruise33 avatar

like2cruise33

4 Reviews Written

6 Helpful Votes

What guest services

I have been on the Gem before. Nice sized ship – not too large, not too small. No cruise is ever perfect. But on other lines there is “guest services” that are there for the guests. BTW while the cruise was ...
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Sail Date October 2017


Jackson7 avatar

Jackson7

1 Review Written

1 Helpful Vote

Pink eye

Itinerary was what attracted us to this cruise. We have been on many cruises with this line. This one was certainly not the best one. Embarkation was brutal. All the platinum members were allowed to cut in front of ...
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Sail Date September 2017


StPeteCruiser5400 avatar

StPeteCruiser5400

5 Reviews Written

4 Helpful Votes

First Norwegian Cruise Very Disappointing

Chose this cruise for the New England/Canada itinerary. Embarkation: Worst any of us ever experienced. Not only are you in a winding line for approximately 1 hour, but they are giving you papers to fill out ...
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Sail Date September 2017


paulabandura avatar

paulabandura

1 Review Written

6 Helpful Votes

Cruisers Beware-You will lose weight on this cruise line.

The norwegian gem offered really good entertainment. we bought the added beverage package which in itself was a great deal. bars were well equipped and generous with the pours of top shelf alcohols. The bar ...
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Sail Date September 2017


echodoc avatar

echodoc

2 Reviews Written

8 Helpful Votes

Keep your expectations low and you will not be disappointed

Chose this cruise for the ports. Overall the ship was nice, tastefully decorated and clean. Premium drink package should be label alcohol package as one could not even get bottled water with the package. ...
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Sail Date September 2017


ally7777 avatar

ally7777

1 Review Written

At Best, Lazy Service

This was a "casino at seas" reward cruise. embarkation took over 1 hour. When we got to the desk it went well. Dining service for early dining was slow and careless. We felt as if we were a bother by being ...
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Sail Date September 2017


yolovetocruise avatar

yolovetocruise

1 Review Written

Very disappointed

This was my third cruise with Norwegian cruise line and I was very disappointed in the trip. The ship seemed to need maintenance. Their was rust and areas needing paint. I had requested a special diet and thought ...
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Sail Date September 2017


itzpms avatar

itzpms

1 Review Written

2 Helpful Votes

NCL Lacking

toilet services out 3 days. room dusty. everything seemed dirty. I took a shower as soon as I got home. the disembarkation was TERRIBLE. did I say TERRIBLE? 3 hours ?! realllllly ?! nobody knew ...
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Sail Date September 2017


tshirt avatar

tshirt

1 Review Written

3 Helpful Votes

NORWEGIAN GEM: MORE FLAWS THAN BRILLIANCE

Having been on a number of cruise lines and ships - Silver Sea, Celebrity, Royal Caribbean and Princess - my wife and I and two other couples we travel with are a good judge of what does and does not make for a ...
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Sail Date June 2017


juliakeiz avatar

juliakeiz

1 Review Written

3 Helpful Votes

Just average is about all I can say

This was my family's first time on Norwegian, we have done Disney and Carnival in the past. The destination really set the tone for the trip, Im convinced that if this ship was going to the Carribean, it would have ...
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Sail Date June 2017


aerobicsrene avatar

aerobicsrene

1 Review Written

1 Helpful Vote

BAD DECISION ON BOOKING THE GEM FROM NCL

After waiting years to take a New England cruise I booked on for the month of October knowing the weather would be colder and the leaves changing colors, Unfortunately, we were not able to enjoy all the amenities of ...
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Sail Date October 2016


kitscruises avatar

kitscruises

1 Review Written

12 Helpful Votes

Nickel & Dime Cruise

Our travel agent suggested this cruise line/ship when I expressed interest in a "Fall Foliage Tour" to Canada from Manhattan. From the moment we arrived in the port, we were disappointed. Horrendously long wait-time ...
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Sail Date October 2016


YardleyGolfer avatar

YardleyGolfer

1 Review Written

3 Helpful Votes

Not happy at all

I chose this cruise as part of a casino junket. Rooms and bathrooms are very small. Food at buffet was terrible every day. Tried to order their specialty dining program in advance and they did not honor their ...
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Sail Date September 2016


Norwegian Gem Ratings

CategoryEditorMember
Cabins4.04
Dining4.03.7
Entertainment4.53.9
Public Rooms3.54.1
Fitness Recreation3.53.9
Family4.03.6
Enrichment3.03.4
Service5.04.1
Value For Money5.03.7
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