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66 Norwegian Fjords Cruise Reviews

I chose the Norwegian Pearl because my wife and daughter had previously cruised on it before. Although, there had been an outbreak of the Norovirus on the previous cruise, the crew did an excellent accommodating everyone and making the ... Read More
I chose the Norwegian Pearl because my wife and daughter had previously cruised on it before. Although, there had been an outbreak of the Norovirus on the previous cruise, the crew did an excellent accommodating everyone and making the necessary adjustments to prevent any further illnesses. I read some of the reviews and you would think the people were on a different cruise. Highlights were the itinerary (loved Amsterdam, stops in Bergen, Flam & Geiranger, Norway & Bruges, the staff & the specialty restaurants especially Le Bistro and Cagneys where had excellent dinners. We experienced zero problems communicating with staff; everyone from our room steward, many food and drink servers and dining room staff and waiters were great. A good morning, afternoon or evening greeting plus a smile was always returned with the same. Never did we experience any rudeness. We enjoyed the variety of the nightly entertainment as well as the daily entertainers in the atrium and various lounges especially Magnum's Champagne & Wine Bar . Maybe some of the critics should try it once a while and leave there attitude of entitlement back in their homeland but there are some folks that are unhappy before they get on the cruise and nothing is going to make them happy. We avoid those travelers and surround ourselves with upbeat friendly travelers of which there were many. Our 93 old companion said what's not to love on a cruise with the staff ensuring you are having a memorable experience. She summed up our Norwegian Pearl cruise by calling it the Trip of a Lifetime! Read Less
Sail Date May 2019
Cleanliness and level of service by wait staff and cabin steward was top rate. Disappointed we were not able to have consistent wait staff for evening dining. We were able to book a time in the dining room (just a fluke that we ... Read More
Cleanliness and level of service by wait staff and cabin steward was top rate. Disappointed we were not able to have consistent wait staff for evening dining. We were able to book a time in the dining room (just a fluke that we discovered we could do that), but were seated at a different table each evening. Then found out we could request the same table each evening. However, the wait staff rotate, so we did not have the same wait staff each evening. We prefer consistent waitstaff. Food was mediocre. Cabin was small, and bathroom was small; practically had to open the door to dry one's self. Odour of smoke was prevalent in several locations. Very few quiet places to sit, especially on sea days. We discovered the Spinnaker lounge for reading, etc., but on sea days it was used for activities. Because ours was a northerly cruise, one could not sit outside. Other cruise ships we have been on had a covered area around the pool. Read Less
Sail Date September 2018
Food was extremely disappointing in the dinning room and buffet. Cheap meats and the same food everyday for the majority. Best food was the food in O Sheehan's. Most of the wings were delicious and the soups and other foods provided ... Read More
Food was extremely disappointing in the dinning room and buffet. Cheap meats and the same food everyday for the majority. Best food was the food in O Sheehan's. Most of the wings were delicious and the soups and other foods provided relief from the poor food served in the buffet and cheap variety of foods in the two dining rooms. Dinner service was mixed with slow service, with others provided competent service. The beverage package that came with the booking was limited, At $105 per person per day (with the 20% gratuity) no decent wines by the glass were included in the package. Plenty of cheaper decent wines were on the list, but NCL would not offer them by the glass. We ended up leaving the dinning rooms with full glasses on the table. No water or specialized coffees were included in the drink package. We booked a popular excursion many months ahead for a morning time and received a confirmation of the bookings. When we got on the ship we checked and our excursion had been moved to almost 5pm. Getting us back to the ship after 10:30 pm. (Some who were on the later tour told us that they got back from the tour almost at midnight). When we complained that we had already booked and paid for a private tour for the Northern lights after 9:00 pm, we were told that NCL cutoff at a set number and moved some people into the 4:30 pm time. We complained that we should have been alerted by NCL so that we could have booked the next morning or a private tour, we were told to complain to home office. Very unsympathetic and uncaring excursion supervisor. On the positive side, the bar staff were friendly and service oriented. The cabin steward did a competent job in preparing our room. However, he never introduced himself and we could not identify him.. Entertainment was average and we stopped going to the shows after the first few days of the cruise. Ports were OK, but not much at the port that serviced Shetland and not worth the tender ride in. The other tours in the other ports were well managed and well executed. For the high price of this particular cruise I found it to be a poor value. Read Less
Sail Date September 2018
My hubby and I chose this cruise because the ports were so fantastic. Stops in Norway, Iceland, and Scotland. I had always dreamed of seeing Norway and it did not disappoint. We flew to Heathrow direct from Atlanta the day before the ... Read More
My hubby and I chose this cruise because the ports were so fantastic. Stops in Norway, Iceland, and Scotland. I had always dreamed of seeing Norway and it did not disappoint. We flew to Heathrow direct from Atlanta the day before the cruise and stayed at the Hyatt Place near the airport. Since we arrived in the early morning we had to pay for two nights but it was worth it to have a bed to sleep in. After a 6 hr. nap, we walked across the street and caught a local bus to a pub where we had a Sunday Roast. Fantastic!! We used the hotel hoppa bus to get to and from the airport. It was 5 pounds each way. We then road it back the next morning to catch the Norwegian shuttle. We had previously been on this ship. It was really about the same with a few upgrades. Our inside cabin was small but adequate for us. The first few days the dining was actually pretty good, but as the cruise progressed it seemed like the menu was not very desirable. Really the food was disappointing. The entertainment that was brought on board were actually good. However the musicians around the ship were really not good at all. It was low level music to say the least. But the worse was the seating in the main venue. You were either cramped with no foot room or sat on the front row. The seats were so low you had to have help to get up!! Our room steward was great, in the dining rooms it was very hard to get what you ordered in a reasonable time. Ports - Bergen - Beautiful, easy to walk around on your own. We rode the funnicular to the top (I purchased the tickets on line before leaving home) then walked to the fish market for lunch. We took the Roedne Fjiord cruise. I booked it online before leaving as it was sold out for the afternoon we were there. I can not recomment it enough. It was absolutely amazing. It was three and a half hours into a beautiful fjiord. You do not want to miss this. In Alesund, we rode the little blue train around ($30.00pp USA_ It was a fun way to see the city. Afterwards, we walked around and had lunch in a local fish market/restaurant. Read Less
Sail Date September 2018
We planned our cruise on NCL Jade nearly a year before sailing. As the cruise was planned to celebrate a special 60th birthday, I was asked to plan the cruise due to my experience in cruising. We were a party of 11 adults (family and ... Read More
We planned our cruise on NCL Jade nearly a year before sailing. As the cruise was planned to celebrate a special 60th birthday, I was asked to plan the cruise due to my experience in cruising. We were a party of 11 adults (family and friends) travelling together. 9 of the 11 individuals had never sailed before and hence I had to choose a ship and itinerary that would suit all. We settled on NCL Jade 9 day cruise as it offered an interesting itinerary covering 5 Norwegian stops (Haugesund, Hellesyt-Geiranger, Flam, Alesund and Bergen) and 1 Scottish (Kirkwall in Orkney) stop. Also it offered 2 days on sea. Moreover 3 birthdays, including the special 60th, would be celebrated on the cruise. As I had sailed Jade before, I knew it would suit everyone. Jade is a very elegant ship and not too big. Easy to manoeuvre around and from my previous experience, I was aware of the good food and entertainment offered on board. Also the premium all inclusive experience which had all beverages (alcoholic and non-alcoholic) of up to $15 in value included in addition to pre-paid gratuities which was an added bonus as we wouldn't need to worry about these extra onboard charges at the end of the cruise. Although we had booked 11 months in advance, it seemed the time for the cruise arrived very quickly. On the day of departure, it was a wonderful sunny day and we drove to Southampton in 3 cars. Due to the bank holiday weekend, traffic was a bit heavy but we got to the car parking area in 2 hours. We were shuttled to the ship within half an hour or so as there were 4 ships sailing that day and lot of us arrived at the same time. However once we got to the cruise terminal, we dropped off our baggage and headed inside to check in. Check in was very swift and there were no queues whatsoever. Once checked in, we had a short wait to board. However we were inside the ship by 1.30pm or so. Unlike my previous experience on NCL and many other cruise lines, there was no one to welcome or guide us as we entered the ship. Hence we made our own way to our cabins to drop off our hand luggage before heading to the Garden cafe for a buffet lunch. This was a large area on the starboard side of the ship which extended from the aft to the pool side in the centre. Hence, despite it being busy, we all found seats easily. Food was good with a vegetarian Indian section too. There were various other food serving areas like salad station, pizza and pasta counters, burger bar, breads section, desserts area etc. So all of us found something or other to eat here most days during lunch time. I noticed that the ship had a refurbishment from the last time we were on Jade which was more than 3 years ago. The garden cafe looked great and the cabins had new carpets and lighting which looked good. However the pool area looked very bare after getting rid of the water slides and colourful side columns. Couldn't wait to explore rest of the ship and see what other changes were made. We walked along the upper deck area which had a jogging track and basketball/football sports court. 2 pools and 4 hot tubs were located in the centre of the ship. As we made our way to the lower decks, we noticed that the atrium had a different look. It used to be very colourful with flowers on the ceiling. However this had changed to white elegant lights which changed colour in the evenings. The moderno churascarria speciality restaurant on deck 8 had changed to Irish pub O'Sheehans complimentary restaurant which was open all day and night. The photo gallery had a makeover and so did one of the lounges called Bliss lounge which looked completely different. Most of the ship had new carpets too! The theatre, casino and main dining rooms didn't seem to have had much change apart from new carpets and wall displays. Plenty of bars through the ship and it seemed there was new furniture added to make the ship look very fresh and vibrant. On the whole, the 2 of us who had sailed on the Jade before, were quite happy about the overall refurbishment except for the pool area. Soon after we explored the ship, it was time for the emergency drill. Unlike other cruise lines, you do not need to take your life jackets to the drill and the muster stations are located in one of the ship's inside areas like theatre, dining room etc. Ours was in the bliss lounge. The drill was very boring and lasted around 15mins. Once this was done, we headed to the sail off party on the pool deck. This was quite good with peppy music and dancing by the professional dancers followed by rest joining in to dance. Some of our group had good fun starting off the cruise in such an energetic way. Once we set sail, we headed to our cabins to get ready before planning to meet up for drinks later. All our cabins were balcony cabins on 3 levels. One was an accessible cabin which had plenty of room to move around the cabin, large roll in shower area and one could access the balcony in a wheelchair. The rest of our cabins were of good size too with a seperate shower and toilet area with sink in the middle. There was a small sofa next to the beds with a flat screen tv which had various channels including a latest english movie channel too. The balcony was quite huge (compared to some newer ships)with 2 chairs. There was plenty of storage and power points. Also every cabin had a safe and a mini fridge. Unfortunately the alcohol in the fridge was not part of our drinks package so we asked for it to be removed so we could store out complimentary bottles of water in there. As part of the premium inclusive package, we each received 1l bottle of water per day. However they gave us 18 bottles of water per cabin together on the 1st day and hence cluttered the dressing area.It would be better if they could provide bottles of water daily as per our need rather than all together. We didn't use up all our bottles of water by end of the cruise and had to leave them behind. I would definitely recommend getting a balcony cabin for this cruise as it's the best way to make the most of the beautiful surroundings of Norway. However to be honest, personally I wouldn't go on a cruise with a cabin without a balcony as it's nice to have some personal outside space which you don't have to share with others. Our room attendant was not very good as he didn't come to introduce himself, wouldn't answer phone calls and didn't heed to all our requests. However cabin was left nice and tidy on most days. I think he was new and was being coached by someone. Most of the other group members said they had very good room stewards who left them towel animals on most evenings. We weren't left with a single animal in the whole cruise. May be our room steward just wasn't trained how to make them. Also missed chocolates on the pillows every night which NCL should bring back. We met for drinks at the beer/whisky tankards bar and this along with the adjacent champagne bar became our usual meeting area for pre-dinner drinks each evening. Drinks were great with excellent cocktails on offer. Mojitos bar on deck 13 did some excellent mojitos but we only managed to get there 3 times. Also the bar guy in the tankards bar was excellent and always was very patient with all our requests. It was easy to get to the Alizar main dining room where we dined most nights. We usually got 2 tables nearby and were seated generally within 15 minutes of getting a buzzer. Service was generally good and the food was very good too. Vegetarian options were limited however plenty of fish and meat options. Red wine was excellent and we had a different kind each night eg. Merlot/Shiraz/Cabernet etc. However unlike other cruise lines where a wine steward would come and take your order promptly, we sometimes had to tell them we wanted to order wine before they took our drinks order. On the contrary, someone always came to offer us chargeable bottled water which we declined and went for normal water. On the second night of the cruise, we dined at the Grand Pacific which is much more grander but we preferred the more intimate Alizar. We managed to get a table of 11 at the grand Pacific which was great and at a prebooked time that suited us. Service was generally good that day too however none of the soups on the menu said vegetarian and as half of our party were vegetarians, we thought we would make a request to see if they could make us soups with vegetable stock or prepare other vegetarian items not in the main menu. The maitre'D came and declined that we could only order from the menu and no changes could be made as per recommendations from their head office in Miami. This was very disheartening as in our previous cruises on NCL we could always make simple requests like vegetable stock soups or another vegetarian item not on the menu. We asked if there was a vegetarian menu and he declined again. Hence we had to ask him to call his boss. Initially he said she was off duty but later managed to call her to come. She wouldn't come to our table and asked one of us to go and speak to her which we declined. Anyway, later she came and was not at all apologetic about why they couldn't accept our dietary needs request. However she said there was a vegetarian menu which came as a big surprise to us as the maitre'D had denied they had one. It took them a long time to get the menu but once they did, we could see there were several options we could have from there if the vegetarian options on the main menu were not suitable. NCL should train their maitre'Ds well so that they can understand every customers dietary needs. If he had given us the menu initially we wouldn't have needed to call his boss. Anyway, we didn't want this hitch to affect our cruise and tried to forget about it. We returned to this dining room a few days later and had excellent service. Also the next days menu and the vegetarian menu was presented to us every evening so we could make our selection if required. We thoroughly enjoyed rest of our meals in the main dining rooms in the evening. Those who tried garden cafe for a meal one evening, also said they would not go back there for evening meals as quality, presentation and service was far better in the main dining rooms. None of us got a chance to go to any speciality restaurants like teppanyaki, steak restaurant etc. so can't comment on them. On sea days, there were several activities around the ship like port talks, game shows like deal or no deal, bingo, cake making demonstration, towel folding class etc. There was something for everyone to keep one occupied. However they need to have movies in the theatre on sea days for those like myself who enjoy that. We tried O'Sheehans, the Irish pub, for lunch on first sea day but food and service was below par and never went back except for a coffee one day. However some of our party went there for fish and chips and really enjoyed them. There is another complimentary asian restaurant called Jasmine in the evening but we never got a chance to try that. Most of the shows we saw were outstanding especially the production show, 'Elements' which was excellent. Although, we have seen this on other NCL ships, we always enjoy this one. The welcome aboard show was good and gave us a glimpse on things to come on the cruise. We loved the British opera singer (sorry can't remember his name) and the British 3 men band called 'the Knights' both of whom got standing ovations. The magician and his partner were good too. We missed the acrobatic show but saw them in the 'Elements' and they were excellent. We missed one of the production shows called 'Blazing boots' but did manage to see the 1st production show (can't remember the name of that one) which was average. On the whole, the quality of shows on NCL is far superior than those we have seen on other cruise lines. We were lucky with weather at most ports. The 1st sea day was dull and there was some rain in the afternoon however most of us were occupied with activities inside the ship. The first port stop was Haugesund which was cloudy and windy in the morning. 2 of us did an NCL excursion to beautiful Skudenshavn which is a pretty little town with white buildings and a museum. Rest of us hired a taxi or went by bus to some waterfalls which were hour and half away. They enjoyed their excursion too. In the afternoon it started raining whilst we were shopping in Haugesund so returned to ship slightly earlier. The next day we sailed into Hellesyt where we dropped off some passengers for a land tour to Geiranger. Once they got off, we sailed into Geiranger. The sail in was excellent and it was worth being on upper decks or your balcony. However being on upper decks is better as there is beautiful scenery on both sides of the ship. It was partly cloudy and quite chilly that morning. Once we reached Geiranger (which was most of ours favourite port), we got off the ship via the floatable walkway (a marvellous engineering feat) and made our way to meet our driver who was going to take us on a private excursion. As we were slightly early, we did some shopping in the beautiful small town area. He collected us on time and took us on our 3 hour trip which had 3 stops. This was one of our best private excursions as the scenery was awesome and we had great weather all day. We also went to Mount Dalsnibba which had an excellent view of the glaciers and ship below. Some of our best personal photos were from this trip. At the end of the tour, the driver dropped some of us off near a waterfall whereby we could walk down into town along the walkway adjacent to the waterfalls. This was a lovely walk downhill and therefater we went to more shops and then headed back to the ship. The day after we reached Flam which was another pretty port. However our ship had to tender due to another ship being in port. This meant that one of our group members who was in a wheel chair couldn't get off the ship. In the morning it was partly cloudy with some sun and we enjoyed looking around the Flam shops and did a 45min toy train ride which was fun. Then 2 of us headed back to ship whilst rest stayed in town. After lunch and a bit of rest came back to town and we went on the famous 'Flam train journey'. The train journey was good but despite the scenery being great and stopping at some beautiful water falls whereby there was a lady dancing to some Celtic music, we somehow felt this trip fell short of our high expectations. The short stop where we had waffles and coffee was a damp squib as the waffles had gone cold by the time we got there and it had started raining. Some of us did a short hike nearby there to see some waterfalls and a lake but that wasn't very interesting either. The train ride back was the same way. Ideally I would have done a land journey by coach and took train ride back or vice versa. We got back to ship quite late that evening which was when we celebrated my brother in law's 60th birthday bash. We had pre dinner celebration prosecco at our favourite whisky bar followed by a lovely meal at grand Pacific dining room. This culminated with a special eggless cake which was preordered and staff singing away 'Happy birthday'. We ended the evening by dancing away to some great tunes in the spinnakers lounge in deck 13. Certainly a birthday to remember! The next day we were in mesmerising Alesund! Most of the group did the hop on hop off tour which they enjoyed with great views from Aksla viewpoint. The weather was sunny most of the day. 2 of us did full day 'land of trolls' NCL tour which was one of the best tours we have ever done in terms of the scenery we encountered on this trip. However our lunch stop didn't have much for vegetarians except for salads despite telling the ship and tour guide in advance. Our last stop in Norway was in Bergen where we had a clear sunny day with warm temperatures. We all did hop on hop off tour. We got off at Mount Floyen funicular but there was a long queue to go up via the funicular. So, 8 of us decided to hike up thinking it wouldn't be that difficult as we saw several people making their way up. It was a difficult hike especially the 2nd half when it got quite steep. However all of us made it to the top and celebrated our hike by taking photos against beautiful backdrop of Bergen and our ship. We took the funicular down as there was not much queue and walked to fish market. Went to nearby restaurant whereby some of us had fish and chips and beer. Apparently those who ate fish said it was really good. We walked around beautiful Bergen and then took hop on hop off bus back to the ship. Our last stop was in Kirkwall, Orkney islands in Scotland. The weather was overcast but dry. 2 of us took a South Island tour which was panoramic and had a stop at a small church which was interesting. Also the tour guide was excellent and told us lot of world war stories which occurred in the area. Then we headed to Kirkwall to see the downtown area which was lovely with great shops and a cathedral whereby a wedding was going on. 2 of us walked to highland distillery to sample and buy whisky but we were not allowed to as tours were full and they wouldn't let us try the whisky without a tour which is a bit silly. Anyway went back to town to do some souvenir shopping before heading back to ship. Our final day at sea was sunny but windy. However there was a lot going on to keep us occupied. Also, lot of us bought photos from the photo gallery which were not cheap but as a lot of professional shots were very good, we were tempted to buy some. We also did some shopping on the onboard shops. I went to captains Q&A session which was ok as most of the questions that were asked were not very interesting. That evening we had to leave our bags outside the door before retiring to bed as is norm with most cruise lines. The disembarkation next day was very smooth and we were off the ship by 9am when our luggage tag colour was called. On the whole we all had an excellent cruise despite the small hiccup we had on the 2nd evening of our cruise. Most of the staff who come from over 40 countries in the world were always smiling and helpful. Have to mention the wishy washy ladies/men here who did an excellent job ensuring everyone's hands were sprayed with antibacterial before entering buffet area or entering the ship. Also towels and refreshments were offered as we embarked at the end of each day in port. The captain was visible a few times and ensured his team did a good job. Must mention Richard, the cruise director, who was always visible and did an excellent job. He and his entertainment team were just brilliant and made everyone happy. Missed the crew show on this cruise but Richard said he will try and get one going soon again. Highly recommend this cruise to anyone who wants to sail through the majestic Norwegian fjords. Great for groups of family/friends and for me, the best way to experience the fjords of Norway! Read Less
Sail Date August 2018
We have never sailed the Norwegian Cruise Line before, so this was our first time. Our previous ocean cruises were with the Royal Carribean. The embarkation went smoothly although we did not like the idea of printing our own luggage ... Read More
We have never sailed the Norwegian Cruise Line before, so this was our first time. Our previous ocean cruises were with the Royal Carribean. The embarkation went smoothly although we did not like the idea of printing our own luggage tags. The cabin was very small, which we expected. What is disappointing is that all the nice places to relax on ship are the places where drinks are served. What is so obvious is that everything on board was to make more money, even for plain water. It would really be nice if there are places on board where you can really sit and relax out of the wind and rain. The room attendants were friendly but not so much their supervisors. One gentleman at the desk was really friendly when I asked for some information but one of the ladies was quite annoyed when she could not get the iConcierge app working on my iPhone, not too friendly. But over all the services was pretty good sometimes too exaggerated. On cruises we usually eat at the buffet because we are small eaters and like to pick and choose. We are sorry to say that this was the most disappointing thing on this cruise. Even if there are not too much of a variety, breakfast was probably the best if compared to lunch and dinner. Some dishes are sometimes so salty it was hard to eat and also some were really dry. There were a couple of days where the food was good, but unfortunately not too often. Juice machines quite often do not work. The Ports and Shore excursions are too overpriced, at least double the regular price. We book these excursions from local operators online, but quite often they were sold out. The entertainments and activities on board we think are good, although we really did not attend lots of them. Disembarkation was great. We are sorry to say that we most likely won't use the Norwegian Cruise Line any more unless there are changes. Read Less
Sail Date August 2018
First of all this was our third cruise this year we had sailed on the Symphony of the seas in May from Barcelona and Ventura in July from Southampton so what you should expect in the way of general service on a cruise ship was still fairly ... Read More
First of all this was our third cruise this year we had sailed on the Symphony of the seas in May from Barcelona and Ventura in July from Southampton so what you should expect in the way of general service on a cruise ship was still fairly fresh in our minds. We are Latitudes Gold so we have sailed with them a few times prior to this cruise. Because of the previous cruises this year and cost we decided to have an inside cabin and ended up in stateroom 4557 on deck 4 and NCL informed us that we,d had a complimenary upgrade but heaven knows where from maybe the crews quarters. The cabin was tiny but functional apart from a lack of wardrobe space which is a struggle for a weeks cruise nevermind two weeks ,anyway we looked at our latitues gold card and we should have had a complimenary bottle of wine in the cabin but we could,nt find that just loads of 1 litre bottles of water to last us both for the nine day trip which we never got through. At this point I noticed that there was no card in the cabin, sorry stateroom with our cabin stewards name on it and no cabin stewards to be seen anywhere in the corridors. That evening after life boat drill we went up a deck for the sailaway and decided to have a cocktail but with no waiters to be seen anywhere went to the Garden Cafe outdoors bar and asked for two Pina Colada,s and just got a totally blank expression from the bar server Pina Colada he said , he obviously did,nt know what a Pina Colada was until he we told by another bar waiter. Then we decided to go down to the Grand Pacific restaurant for our evening meal, being quite early there was no queue but we were still asked if we would like to share so we shared the table with two lovely American couples ,it took an hour for our starter to arrive and even then two orders came wrong the total dining experience in Grand Pacific took two and a half hours, the waiter said were we going to the show I said no but we have a trip booked for Monday. Unfortunely we had several experiences like that , O Sheehans being really bad one lunch time and we nearly walked out in disgust because of a total lack of service. We did,nt get to see our cabin steward till the evening on day three and that was just by chance and by this stage we were not getting our Freestyle daily in our cabin and the room was,nt getting made up till late afternoon so l compained at reception. At this point we did get better service in the restaurants but the cabin steward was still a but painfully slow and we had to continually ask for things to be done so the Jade was definitely way down on service compaired to the Symphony and Ventura . Read Less
Sail Date August 2018
Trying to get 3 families together was a challenge and this cruise fit the timeframe as well as being a great destination. The ship was smaller that what we were used to which was a nice treat but we missed some of the activities of the ... Read More
Trying to get 3 families together was a challenge and this cruise fit the timeframe as well as being a great destination. The ship was smaller that what we were used to which was a nice treat but we missed some of the activities of the larger ships. The ports in Norway were amazing so the limited activities was not a big deal but would not want this ship on a transatlantic cruise or itinerary with a large amount of sea days. The staff in the restaurants and bars were fabulous. If you are on this ship make time to do the teppanaki and request "Velmond" (I think I got that right), he was the outstanding member on this cruise. He wa such an entertainer as well as cooking a great meal. The other highlight was the Elements show. If you only see one show on this ship, then this is the one. I had read many good reviews on this show and it did not disappoint. I loved not having to sign a receipt asking for another tip every time I got a drink (they do not make you sign for every beverage when you have the beverage package). As the tips are charged with the beverage package, no one was asking for another tip, although there were a few that provided exceptional service and we were happy to give them something extra at the end. The service from the bar staff was prompt and friendly. The Java cafe staff was always entertaining and made you feel so welcome. Our stateroom attendant was good, being friendly and always checking in. I loved the fitness center and did a workout every day of the 9 day cruise. There were lots of machines. The ladies welcoming you into the spa thermal suite were helpful and the thermal suite was amazing. That was definitely worth the cost. Unfortunately we had an issue with our travel agent (United cruises) and they did not load some offers that should have been on my account. NCL did everything they could to help and I appreciate the time they spent. We unfortunately had an issue with out stateroom bathroom and noticed it the minute we got into the cabin. There was a leak which had to be sewage behind the wall. It was not fixed until the second day and we could not use the room until the third day without feeling nautious. We could not "air it out" as the smell overtook the cabin. Fortunately I had purchased the thermal suite and could use their bathrooms and shower (they were one floor up from ours). The weather was fabulous so we could leave the balcony door open which helped. The ship was sailing full so they said there was nothing they could do and may have actually done something if it had lasted longer. These things do happen and I appreciate the repair crew and my stateroom attendant for getting a special cleanser to try and mask the smell and continually cleaning the area to try and help. I do feel that they should have refunded my thermal suite fee or at least comped our dinner one night. Overall, the smaller ship worked great for a port heavy cruise (7 port days and 2 sea days). The servers (buffet and bars) were some of the best we have had. Yes, everything you have read about the smoke from the casino is true..and it does make its way into neighboring bars, wish they would improve the ventilation. We were able to plan routes without going through the the casino. Read Less
Sail Date August 2018
We chose this 9 day cruise because we wanted to sail the Norwegian Fjords. We loved spending each day in a different port and then getting back on the ship at dinner time, sailing at night and getting into a new port early the next ... Read More
We chose this 9 day cruise because we wanted to sail the Norwegian Fjords. We loved spending each day in a different port and then getting back on the ship at dinner time, sailing at night and getting into a new port early the next morning. Hotels and restaurants in Norway are really expensive and so it was great to come back to the Jade every evening and know that we didn’t have a hotel or food bill! The Norwegian Jade is a smaller boat and that was what we wanted. The staff was extremely service oriented and friendly. They all seemed to love thier job! The ship was immaculate! The only negative about the cruise was the food. We chose to upgrade 8 of our meals in the specialty restaurants. Moderno was horrible, Teppanyaki and La Cucina were fair. Cagneys and Le Bistro were hit or miss depending on the day and the meal ordered. Grand Pacific dining room is beautiful and the food was ok. The breakfast buffet was reasonable (you can’t really screw up breakfast and there was a good selection) but the main buffet for lunch and dinner was a dissapointment and most days the food was exactly the same. Read Less
Sail Date August 2018
I chose this cruise to see the fjords, the people of Norway and their way of life and to ride the famous Flam train. The cabin was great and I want to especially commend our cabin service person, Liping. She was absolutely PERFECT. ... Read More
I chose this cruise to see the fjords, the people of Norway and their way of life and to ride the famous Flam train. The cabin was great and I want to especially commend our cabin service person, Liping. She was absolutely PERFECT. Please let her know. The rest of the staff were all excellent and you could not ask for better service and attention. Entertainment was very good. I did not get to all the shows but did go to Elements which was done excellently. (Did not like the smoke machine that went with the show since my throat was sensitive to it.) Richard Matic was outstanding. I really enjoyed the question and answer time with the Captain and two crew members. Felt that the Captain was a take charge person and could handle any situation. Although sometimes during the night we did speed up a bit much. Only had to take one Dramamine when I went to Deck 13 once. The Flam was Terrific as well as the venicular ride on the other stop. That raspberry jam on the Flam ride was out of this world and I bought a jar. As I said the overall service was OUTSTANDING. You could just Look puzzled and the staff read your mind and helped out. I did have the buffet pictured a little different in my mind. I thought since we were in Norway there would be fresh shellfish on ice, along with crab. There was none of this. But, myself and my three friends I traveled with all missed enjoying the "lobster dinner" and when we asked why it was missing in action we were told that lobster were depleted in spite of the fact that the ship indicates they purchased 1000 pounds. So it went somewhere...not sure where because we did Not have lobster dinner which normally is accompanied with baked Alaska for desert. So we would have really enjoyed that if it had happened, but it Did Not. Read Less
Sail Date August 2018
Wanted to see the fjords and always liked ncl. Jade was recently refurbished and looks great. Ports were small but really enjoyed them. Seems they have cutback on the latitudes party. No more prizes and it is now early in the day when you ... Read More
Wanted to see the fjords and always liked ncl. Jade was recently refurbished and looks great. Ports were small but really enjoyed them. Seems they have cutback on the latitudes party. No more prizes and it is now early in the day when you are less likely to drink. Appetizers were cubes of cheese only. Very poor way to treat best customers. Show us you really care and make our experience special. As I remember we use to have two parties and one the captain was there. This party was a waste of time. Cruise critic party was pretty much over before it began. Officers introduced themselves then left did not stick around to talk. We noticed little things that were special are disappearing. No more crew show and other shows cut out. We still like the freestyle dining. Speciality restaurants were all excellent main dining room good. Shows were excellent except the magician very amateurish almost embarrassing. We would like to continue to sail ncl but make platinum members special and don’t cut back. Read Less
Sail Date August 2018
Chose this cruise for the marvelous places it was going at a reasonable price. That being said, IF we had not gotten the upgrade it would have been a very different story. We booked an outside cabin that would have been fine, but because ... Read More
Chose this cruise for the marvelous places it was going at a reasonable price. That being said, IF we had not gotten the upgrade it would have been a very different story. We booked an outside cabin that would have been fine, but because we did a "guarantee" cabin NCL chose to move us from our first assigned cabin to a horrible location on the fourth deck. From a window to a porthole with bunks. They must have decided we would be generous with our bidding for an upgrade and we were. For an additional $1000.00 we got an aft facing mini-suite. It provided for beautiful views of everything from our balcony. Still awakened every morning at 5 am by the sliding of chairs above us as they set the tables and chairs out on the deck. If you have a choice do not book an aft on deck eleven. The "no smoking" balcony was not a rule our neighbors chose to follow and since our balcony was mostly enclosed the smoke was terrible. It only took three complaints to customer service and one actual visit to them before anything was done to correct the situation. Too many people smoking everywhere they could get away with it and there really wasn't any enforcement. The toilet stopped working for two days in a row. The first day was all day, the second only for a short time. Very little variety in entertainment, two great shows but everything else was very repetitive. The buffet was better than the dining room on most nights, although the steak that was available every night was very good. Asian restaurant was terrible. O'Sheehan's was fine but service was slow and drinks were warm. We only booked one of our tours through the ship and it was great but so were all the others booked locally that were cheaper. Blue Puffin does a great trip to Nordkapp, not to be missed. The ship only offers transportation. Yes, I would recommend this fantastic visit to the fjords of Norway but I would suggest a different cruise line. Read Less
Sail Date August 2018
We chose this NCL Jade cruise for its itinerary: up the western coast of Norway and into the Arctic Circle. We were very pleased with most aspects of the cruise. The Jade is a comparatively small ship, comfortable and tastefully ... Read More
We chose this NCL Jade cruise for its itinerary: up the western coast of Norway and into the Arctic Circle. We were very pleased with most aspects of the cruise. The Jade is a comparatively small ship, comfortable and tastefully decorated. There is a wide variety of dining venues, along with bars/lounges, spa areas, and casino. The passengers on this cruise appeared to be there for the scenery, rather than being a party crowd that you find on shorter, more tropical cruises. Embarkation and debarkation went smoothly. Our balcony room was comfortable, and well maintained by our attentive steward. Of note, there were quite a few outlets and charging ports in the cabin, more than most hotel rooms offer. The lighting could have been a little better. The food and service in the four specialty restaurants we dined in were outstanding. These dining areas were rarely busy. Buffet and main dining room food offered good variety, but average quality. Service in the Grand Pacific main dining room tended to be inconsistent, but better in the second dining room, the Alazar. Finding seating at the buffet, the Garden Cafe, was challenging, particularly at breakfast time. O’Sheehan’s bar and grill was overlooked and rarely busy, so offered a good alternative for breakfast. While spa services were expensive as is typical for this type of environment, the thermal spa pass was a bargain. For a flat rate, we had unlimited access to the private hot tubs and saunas in the spa. A limited number of passes are sold, so these areas are not typically crowded. This was a very worthwhile investment. Due to the climate, passengers made little use of the pool deck. As is common for cruise ships, the pools and hot tubs are too small, probably of necessity, to accommodate the demand when the weather is warm. The bars and lounges were ok. There was a nice mojito bar on the 13th deck that was rarely open and usually empty. Entertainment of varying quality was offered in most. The “Show Band” was particularly good. We did not visit the casino or attend any specialty shows, though several people commented that the shows were quite good. I don’t really understand the draw of art galleries, jewelry, and watches on cruise ships, but they tend to be a common element for some reason. The main attraction for us was the ports. We were not completely satisfied with the cruise line sponsored excursions, opting to schedule only one of them. The one that we chose, a waterfall hike in Geiranger, was excellent, however. At the remaining ports, we researched and booked excursions independently that were of more interest to us, or simply ventured out on our own. One unpleasant aspect of the cruise was the tendering process. The ship docked in three ports and was tendered at three. The latter process was a nightmare. Very small boats were used to transport passengers rather than the larger ferry-type boats that I am more accustomed to. The process necessitated passengers to line up for tendering passes the day before, and in order to get a relatively early boat, one had to spend an hour or more in line for these tickets. Guests would be lined up halfway down the length of the deck at these times. This does not make a positive impression. Fellow passengers remarked that this experience would prevent them from booking with NCL in the future. Even excursion operators commented on the ongoing inefficiency of the NCL tendering system. Cruise directors frequently reiterated the advantage of not needing tendering tickets for excursions booked through NCL, but I don’t feel that I should be extorted into booking a less interesting excursion because of the dismal tendering process. Read Less
Sail Date August 2018
We wanted to visit friends in Hamburg and this cruise left from Hamburg, so we were able to combine a nice visit of a few days followed by an enjoyable cruise. This was our first NCL cruise and we felt the crew members on this cruise ... Read More
We wanted to visit friends in Hamburg and this cruise left from Hamburg, so we were able to combine a nice visit of a few days followed by an enjoyable cruise. This was our first NCL cruise and we felt the crew members on this cruise were very friendly and helpful, more so than on previous cruise lines we have used. Food was generally very good, although we were not fully aware that "dress up" nights were not scheduled and totally optional, so we would not bother packing those bulky clothes next time. Our major complaint would have to be that we often experienced many of the food items in the buffet lines were often not hot, especially at breakfast. The company needs to find a better way to keep food hot and appetizing. This was not true for everything, but certain items were nearly always lukewarm at best, and as usual scrambled eggs were not "done" as we would have preferred. We also felt that excursions were rather pricey considering what was offered. I would recommend buying the drink package, as drinks were, I thought, very expensive. Be aware, however, that you must pay $192 up front for tips. We thought that was a pretty high price for tips. At 20%, that's tips for almost $1000 worth of drinks, which for moderate drinkers, seems rather high. Read Less
Sail Date August 2018
We wanted to see the far north area of Europe and go to North Cape. We enjoyed seeing the sun set for only a short period and crossing the Arctic Circle. We also wanted to spend some time in Hamburg, Germany before the cruise. We ... Read More
We wanted to see the far north area of Europe and go to North Cape. We enjoyed seeing the sun set for only a short period and crossing the Arctic Circle. We also wanted to spend some time in Hamburg, Germany before the cruise. We enjoyed the 11 days and all the excursions and stops on this cruise. As always, the entertainment on our cruise for top notch, the service at all the restaurants was excellent and the entire crew on board the Jade were most accommodating. Our room steward, Alvin was also very welcoming and took very good care of our stateroom. We like this size of a ship to cruise on. We have been on the Getaway, but found that it has way no many people on it. We appreciate having a ship that accommodates only about 2,000 passengers. My wife and I enjoyed the dance and party activities that were scheduled throughout the cruise. Read Less
Sail Date August 2018
We chose this cruise, quite frankly, because it was the only cruise that had the size of room we wanted during the time frame we needed. We knew absolutely nothing about Norway, but had already done a Mediterranean cruise and wanted to do ... Read More
We chose this cruise, quite frankly, because it was the only cruise that had the size of room we wanted during the time frame we needed. We knew absolutely nothing about Norway, but had already done a Mediterranean cruise and wanted to do something a little different. We had no idea how much we would end up loving it! This was our first NCL and their service and attention to detail is some of the best we've experienced. We also booked during a sale, so included in our room was the unlimited beverage package for 2, 125 minutes of internet (or a $125 credit toward the $175 unlimited internet package, which is what we did -- you can just have only one device logged into the wifi at once), $50 shore excursion credit per day, paid gratuities for 2, a $150 on board credit, and 5 restaurant credits for 2 people (will explain more down below). The unlimited beverage package was amazing (we had never had it before) because we never worried about whether or not to get a drink -- but had it not been included, I do not think we would have gotten it because it is $89/day + gratuities, which would be hard to justify as most drinks are around $9 (unless you are drinking 10+ drinks a day!). Because we had a suite, there were several perks included in it that will make it hard to cruise any other way. First, when checking in in Hamburg, we got to skip the line and go through the priority line (which no one was in) and it probably saved at least 45 minutes as the regular line was VERY long. Next, they had our butler (Camylla) escort us from the check in, through security, and on to the ship to our room and gave us the run down on everything. She was amazing! She would check on us every day and ask us if we needed anything or had any questions. She also brought us a snack every afternoon. There was reserved seating in the balcony for the shows each now for the suite & Haven people and the Suite & Haven guests got to eat breakfast in Moderno's and lunch in Cagney's, which was great!! Although the Garden Cafe (the buffet) had a larger selection for breakfast and lunch, having the quiet and secluded restaurants to eat at was much more relaxing. As stated above, we got to eat at 5 of the speciality restaurants for free because of the sale that we booked during. We bought the 5 dining package for our daughter (was around $100) so it would be paid for her too. We booked it with Carlos (the concierge for the suites) on the second day, but we should have booked sooner because a lot of the times we wanted were already full (specifically Tepenyaki, which we could only get into at 9 pm on the second to last night). We normally would not have gone to the speciality restaurants since the main dining is free...but since it was included we did it and I'm so glad we did! I will list them below: Cagneys Steakhouse: My daughter and I both got the filet mignon (rare) and it was one of the best we've ever had!! Ricardo was our waiter and he was the best!! My daughter asked for honey mustard for the truffle fries and they didn't have any so he made her up some on his own!! Moderno's Brazilian Churrascaria: If you like this type of restaurant (where they have a salad bar and then they come around and shave meat off the skewers at your table), then you will love it!! The food was great, but it is just way too much food for us. Le Bistro French: Probably our favorite!! The atmosphere is amazing and the food is some of the best. French onion soup, escargot, duck, lamb, chocolate fondue served in a pineapple bowl are just of few to name! La Cucina Italian: Also one of our favorites, but it was not very crowded when we went so not sure if it was an off night or just not as popular with others. My daughter said it was the best caesar salad she's ever had! I had the beef carpaccio as an app and the osso bucco as my entree and both were incredible!! The bellini's are so good too! We never did this, but apparently La Cucina serves as the overflow room to sit in for the Garden Cafe. Tapenyaki's Hibachi Grill: This was so fun, even though we could only get in at 9 pm on the second to last night! They can only hold around 100 people/night, so it fills up quickly. We sat by a great family, but it is a little hard to hear each other because it's so loud. The food was some of the best hibachi we've had, but we were so full from the rice by the time our meat/seafood came that we could barely eat it! Free Restaurants: Grand Pacific: We ate here on the first and last nights. Not sure if we didn't like it as much because it really is not as good, or if it was just because we had such great experiences at the specialty restaurants! I think it is the latter...because the food was still good--just not as great/unique/fun as the others! The service is great, in the sense that it is fast, but the waiters seem a little more stressed (rightfully so -- it is a big place!) and they do not know the menu as well because it changes every night. Alazar's: Never ate here, but it is a smaller/less casual version of the GP main dining room and the menu looked good! O'Sheehan's: Ate here twice and the fish and chips were outstanding! Just the right portion size. They are open 22/7 (only closed between 4am-6am), which was great for the days that we ate lunch after 3 (when the Garden Cafe closes) or after 2 (when Cagney's closed for the suite people) and we didn't want to eat in the GC. Jasmine Garden: never ate here because my husband doesn't love Chinese food (we had to convince him to go to Tapenyaki's) but it was always packed so I'm sure it is good! Garden Cafe: This is the buffet. We ate here for lunch on the first day and on a couple of the port days. The food really is great quality and they have a wide variety of cuisines! They serve lunch until 3, "snack" from 3:30-5:00, dinner at 5:30. For dinner they have a crepe station and the nutella crepes are excellent!! Bars: Plenty of bars to go around on the ship. Spinnaker Lounge had great views and was where they held Bingo (which was a little overpriced to be honest, although it was enticing with the great prizes) and the nightly dance parties (we never went to, but if you are into that they looked fun!) Bliss Lounge was always a great place to stop and get a drink before dinner because it was in a good location. I would recommend getting a glass of wine before dinner and bringing it into dinner because there is a bigger selection of wine at the bars than there is at the restaurants! "The Great Outsider" was a bar in the very back of the ship on 12 outside and it had the best mud slides!! Entertainment: We actually went to the shows every night, which is something we have never done before! The acrobat act (I think it is called Duo Mistika) was really great and got a standing ovation! The magic show actually ended up being pretty entertaining as well! The cruise performers were pretty good (not the best we've seen but certainly not the worst) but the "Elements" show on the second to last night was outstanding!! The cruise director, Richard Matics, was great! He always remembered us when we saw him around the ship and he was very present! Ports: We ended up not buying any of the shore excursions because we just really did not have time to research it before hand and then the only ones left were either too pricy or we just weren't interested in. Alesund: we hiked up to the look out point -- highly recommend! It was a steep hike up the way we went, so make sure you just take the stairs up instead of hiking the long way (unless you want the exercise like my husband and daughter who did it twice). Geiranger: this day was the best for having the front balcony! Absolutely stunning views through the fjord. We just sort of walked around and my husband and daughter did a 10k hike (the red trail), which they said was difficult but worth it for the views! This day probably would have been the best for an excursion. Olden: We did the glacier sightseeing bus (looks like a hop on hop off bus) for around $30/person. This was awesome!! It takes you out to a view of the glaciers and a few other spots. If you want to go to the actual glaciers, though, I would book it through an excursion. My husband and daughter (again) hiked up to the top of a mountain to a look out point and said it amazing views and not too bad of a hike! Wifi tip: the coop grocery store (about a ten minute walk) had free wifi. Bergen: Probably would have been our favorite place except for it was POURING rain the whole time! We did the hop on hop off (around $30) just to get out of the rain, but it was a good way to see the city. We also went through the fish market, which was fun! Cons (really not bad things, but just things that could have been better!) -the wifi did not work very well except on the two days at sea. I think it was because we were in the fjords and the mountains were high...but not completely sure. Really wasn't a big deal because it was great to not spend time on our phones, but if you need to access for work then it could be an issue! -there were not great TV stations. Again, not a huge deal because we didn't have much time to watch TV anyway, but it is fun to watch movies in our room usually and there was only one movie channel that didn't play the best movies. We could check out DVD's from our butler, but we never actually did because we never had time! This may not be an issue for some people, but they didn't have Fox News and only had Sky News and CNBC, which were not great. But again, it was probably good to have a break from the news world for a week! Random Pro's: -There was a walking deck on deck 7 that went all the way around (3 laps = 1 mile) and a jogging deck on 13 (5.5 laps = 1 mile) and both were great! -This may seem random, but the carpet outside of the staterooms had fish that were swimming toward the front of the ship. It actually was very helpful in remembering which way we were heading! -Getting off and on the ship at the ports (on deck 4) always went very smoothly! I'm probably forgetting things, but overall it was one of the best cruise experiences we've ever had and will definitely cruise with NCL again! Read Less
Sail Date August 2018
We have cruised over a dozen times. I have learned if you treat the cruise staff with respect - you will generally get good service. If you treat them like they are mere servants - you will receive lesser quality service. We have no ... Read More
We have cruised over a dozen times. I have learned if you treat the cruise staff with respect - you will generally get good service. If you treat them like they are mere servants - you will receive lesser quality service. We have no complaints about the service we received in all parts of the ship including housekeeping, food service, bar service, etc. We are very happy with the service we received. Many on here seem to complain about room size. You are on a cruise and face it - cabins are smaller than hotel rooms. We have been on many cruises and we are use to the limited space. We had a balcony cabin and I am glad we did on this cruise which had so many beautiful views. One idea I read about was buying magnet hooks to hook things to. I bought some 40 point hooks and they worked great!!! Some of the entertainment was great, especially Duo Odyssey. They were spectacular. We had a chance to visit with them later and they are very down to earth nice people. The other shows with the ship dancers and singers were good. I was not impressed with the soloist or the guitarist. Those shows were weak IMO. The spanish guitarist was very talented, it just wasn't my kind of music. There were no comic acts on the cruise which disappointed me. They said this was because this was a foreign port, so they don't do comic acts when there are a lot of foreign speakers. The Cruise Directors' staff did a good (not great job). I think they need to be a bit more creative in some of their activities. I thought the variety of food in the buffet was a bit less than other NCL cruises we have been on. They use to make cookies, but not anymore. Cagneys was wonderful. Moderno was okay. The main dining rooms were good. Most of the excursions were good to great. The excursion on Trondheim at a music museum and garden was over hyped and a disappointment. Bytheway, the Jade is a very nice ship for adults and we had a good time. We often take our grandkids with us on cruises (not this time). There is very little for children to do on this ship like NCL ships like Escape, Getaway, Epic, etc. Read Less
Sail Date July 2018
We chose the Jade for the itinerary to Norway and the North Cape. We have cruised with NCL and other cruise lines many times. Cutbacks in the regular Dining Rooms was very evident. Food selection and service was poor. Thank goodness for ... Read More
We chose the Jade for the itinerary to Norway and the North Cape. We have cruised with NCL and other cruise lines many times. Cutbacks in the regular Dining Rooms was very evident. Food selection and service was poor. Thank goodness for Cagney's Steakhouse and the Italian specialty Restaurants. The Pub (O'Sheehan's) was an excellent lunch eatery with good service. Entertainment was good and had a nice variety. Casino was adequate in size and games. The Fitness Center was a good variety of equipment and trainer was well involved Shore Excursions was priced very high. The stores had a average selection and were over priced. NCL is even charging a $7.95 room service charge for each occasion used. Latitudes program benefits have been decreased as well. NCL built their reputation with us as a cost/value cruise line in the past. This is not evident today based on our last two cruises with you. NCL can do much better as experienced in the past. Read Less
Sail Date July 2018
The itinerary was fabulous scenery. The weather sunny and warm at each stop with a small rain at one port. The food service was excellent and room housekeeping and restaurant employees were always smiling and friendly. The ship decor ... Read More
The itinerary was fabulous scenery. The weather sunny and warm at each stop with a small rain at one port. The food service was excellent and room housekeeping and restaurant employees were always smiling and friendly. The ship decor was comfortable and the top Spinnacker lounge was a wonderful getaway to see the wonders of Norway from up above comfort peacefully. The entertainment was excellent especially the Elements show with magicians and acrobats hanging from the ceiling and singing and dancing and snowflakes galore. The fish were on the carpet swimming forward so we did not get lost to our inside cozy room forward. The ship web cam on TV was our window to the world. The buffet area had a wonderful eating area in the back to see the sights and feel the breeze. The free style dining was easy and the free style clothing norm was comfortable to each persons style. I could have packed half the clothes I took along. It was a SUPER CRUISE. Read Less
Sail Date July 2018
Out of 17 cruises, 7 with NCL, this was my best experience. The Ports of Call along with overall great weather is what led to this conclusion. Weather can make or break your trip. Oh my gosh, we were 300 miles north of the Arctic ... Read More
Out of 17 cruises, 7 with NCL, this was my best experience. The Ports of Call along with overall great weather is what led to this conclusion. Weather can make or break your trip. Oh my gosh, we were 300 miles north of the Arctic Circle in Honnisvag Norway and it was sunny and 68 degrees. The tours off the ship were excellent with very knowledgeable English speaking guides. Bergen was probably our best stop and be sure and take the funicular if a nice day to the top of Mt. Floyen. Over the top breathtaking view down to the city and harbor. Never had a bad experience with service in all departments or dining all over the ship. Only three complaints come to mind. Smoking in the Casino is still permissible. We had to leave an adjoining lounge to the casino because of the smell of smoke. In addition,one afternoon as we are cruising down a long fjord to the Svartisen glacier relaxing in the Spinnaker Lounge (Level 13 with panoramic view) with about 60 other people and a future cruise presentation commences. Wouldn't have been so bad, but they lowered the shades to the windows. Idiots. Then when the presentation was over 45 minutes later no one knew how to raise the shades back up. Took an additional 25 minutes to finally find someone to correct the problem. The windows in the Grand Pacific dining room need to be replaced. They were so scratched up you couldn't see out very well. I highly recommend this 12 day cruise out of Hamburg and hoping you have good weather. Read Less
Sail Date July 2018
Single traveler on '12 Days Norway And North Cape' with 'Norwegian Jade' from Hamburg. I chose this cruise to finally see the fjord landscapes and many other sights of Norway. Embarkation - This took 2 hours in the ... Read More
Single traveler on '12 Days Norway And North Cape' with 'Norwegian Jade' from Hamburg. I chose this cruise to finally see the fjord landscapes and many other sights of Norway. Embarkation - This took 2 hours in the Cruise Center Steinwerder and was one of my longest CheckIn procedures at all. Refreshment drinks and snacks were offered to countless people standing in a single line for all CheckIn counters. Security Drill - It was done professionally and was one of my quickest drills ever. No life vests to bring with from the stateroom, it was not necessary to wear one at all. The drill was in English language with most important details in German language as well. The Ship - An older one, but renovated in 2017, less signs of wear and tear therefore. Lounges had some charm of looking old fashioned and the pool area a little bit undecorated. Sun loungers were collected early on sunny evenings, guests were friendly evicted from them by deck staff sometimes. Deck areas were closed due to strong wind on the third sea day, while the wind speed was lower than the ship's speed, as displayed on the TV ticker with comprehensive nautical and meteorological information. Partially deck area closures also happened at other times without any recognizable reason, there may have been painting works. As many older ships, 'Norwegian Jade' has a classical promenade around the life boats. Orientation was made more simple on this ship, compared to others. The sports court above the 'Garden Café' was well audible when guests were dining, noisy banging and tramping. There was no storm during the cruise, thus the ship always sailed very stable. Crew And Staff - They were mostly friendly and open. The stateroom steward made a good job. Spa staff used every opportunity to attract cruise guests for spa and massages. Cruise director Richard Matic made several announcements on nearly every day to invite cruise guests for events and shows. Dining - At bars, cups and glasses were filled half with ice on the first few days, staff more and more began to ask then, whether the guest wanted ice at all. I only go to buffet restaurants, since I don't like to wait and then have a reduced choice in restaurants with service at the tables. Sometimes, especially on sea days, it was hard but not impossible to find a free table. Breakfast was available also on the open sun sail covered aft deck of the 'Garden Café', even after closure of the buffet restaurant at 10:30am. For lunch and dinner, the choice of food was a little bit limited, sometimes the offered food was just lukewarm, especially rice. There was always a very interesting theme evening with food from a particular country or region in the world. The pastries section was throughout good and there were 2 self service ice cream machines. A small selection of soft drinks, some were sugar free, as well as coffee and tea was included in the cruise fare in the morning, for lunch, in the evening and for the late snacks from self service machines. Pieces of pineapple and water melon were not peeled off, guests had to do it on their own, using knifes which usually were not really sharp. French crêpes and Italian pasta were prepared for the guests on their individual wishes just in time. There was always plenty of different meat and some fish, as well as an Asian corner, with delicious and well spiced Asian food. Labels were in English language, but very spicy food also had a note in German. Nearly everything I tried tasted good or even very good, except the sausages. 'NCL' could have loaded high quality German sausages in Hamburg, but they did not. Staff usually asked friendly before taking dishes away from the table. The Guests - Majority of passengers were Germans of a higher average age. Other remarkable proportions were from Spain, Italy, North America, many other European countries and Middle East. Loudspeaker announcements were made in English, German and Spanish. From my observation, the ship is kid friendly, there were lots of kids and youths, and I also saw people in wheel chairs and with rollators. Shore Excursions - This is something I usually organize on my own. Disembarkation at ports of call was nearly always without any problems, no long waiting, at tender ports, everything well organized. The ship was mostly very punctual. Guests were generally not allowed to bring beverages on board. Entertainment - Too less time to enjoy all the offers. Usually, there were different entertainment opportunities in many venues at the same time. Music, dance, games, no reason for boredom. I missed proper information on the 3 possible midnight sun appearances on this cruise, most passengers thus may have missed the first midnight sun, which was the only good one. The passage around Nordkapp however was announced in the 'Freestyle Daily' program with quite exact times. Shopping - A big duty free shop offered different things, from clothes to gifts, spirits and tobacco, as well as perfumes. I missed price labels on candy, chocolate and potato chip products. Special sales were offered sometimes. Internet - Access prices were significantly higher than I knew it from other cruises, and together with the fact that in northern latitudes internet via satellite is not guaranteed or even technically impossible, I waived purchasing an internet package on this cruise. Land based LTE internet access was available most of the time, when the ship cruised in coastal areas, and in ports anyway. Disembarkation - Elevators did not stop on the deck from where the disembarkation took place in Hamburg, for whatever reason. Cruise guests were allowed to take the baggage from the ship on their own, and so did I it without any waiting after arrival. Thank you very much 'Norwegian Cruise Line', for this cruise on 'Norwegian Jade'! Read Less
Sail Date July 2018
We'd always wanted to see the Norwegian Fjords and to travel to the Arctic Circle, so we booked this family cruise with great excitement, despite the fact we couldn't get adjoining cabins because we were assured NCL would do ... Read More
We'd always wanted to see the Norwegian Fjords and to travel to the Arctic Circle, so we booked this family cruise with great excitement, despite the fact we couldn't get adjoining cabins because we were assured NCL would do their best to get us cabins next to each other. We were split - my husband on deck 8, with me and my daughter on deck 9. NCL did nothing to get us cabins together and Guest Relations were rude when we put in our request as they were at subsequent times. On a NCL excursion to a Viking Farm in Haugesund we were left waiting in the pouring rain for the coach to arrive for one and a half hours without information or shelter. There were no refreshments at all, we had to rush our trip. There was no attention to detail on Norwegian Jade, the atmosphere despite the entertainment was dour, the ship quite soulless. If this had been my first cruise, I would never go back. All the glasses (champagne, wine, water glasses in cabin) were invariably dirty, often with other people's lipstick marks - apparently there's no extra charge for lipstick, one waiter quipped. Garden Cafe was dirty, the tables unclean, the floor left unswept. The food was greasy, there was no variety, little effort made regarding taste, the bread products stale, the cakes disappointing. Despite having a drinks package we couldn't get a mocha or a latte without paying extra plus gratuity. There was nowhere to sit comfortably, Cafe Java was more of a waiting area rather than a Cafe. O'Sheehan's was a dirty nightmare, the food barely warm. The restaurant food was palatable but often strange and the glasses remained dirty as ever. A tired looking chicken drumstick as a starter, cheese cake without a biscuit base and indeed without actual cheese (yes, it was a slice of frozen tasteless blancmange). The toilets stank permanently of sewage, masked by the overpowering stench of bleach, a sickly combination. The cabins were functional, certainly no frills, no nuance and the balcony door was a nightmare to close and shut. When I mentioned this to housekeeping they shrugged. My husband (6 feet tall) had difficulty opening it likewise. On our last cruise we were offered a glass of fizz when coming on-board, on the Norwegian Jade we were sprayed with disinfectant, a somewhat futile gesture as the dirty glasses left their mark and both my daughter and I left Norwegian Jade (we got on perfectly healthy) with a bug - sneezing, coughing and feeling sick - and also with a great sense of relief and gratitude that our stay on this particular ship was at an end. Read Less
Sail Date June 2018
We recently sailed on the Norwegian Jade from Southampton to the North Cape, leaving June 17. We enjoyed it, especially the opportunity to explore Northern Norway, a land of magnificent scenery, charming villages and interesting history. ... Read More
We recently sailed on the Norwegian Jade from Southampton to the North Cape, leaving June 17. We enjoyed it, especially the opportunity to explore Northern Norway, a land of magnificent scenery, charming villages and interesting history. Here are some of the things we liked the most, compared to other cruises we’ve been on: 1. The roomy bathroom. Compared to other cruise ships, this was almost a regular bathroom. If you drop the soap in the shower you can pick it up without getting out of the shower. This may not seem like a big deal but compared to the torturously small bathrooms on other ships this seemed luxurious. 2. The big theater. There was plenty of room and lots of good seats. We could show up just before the show and get good seats together with no problem. On Princess we always had to waste an hour each evening holding seats in the theater. 3. The European style coffee machine in the buffet. This machine individually grinds and brews a nice cup of crema-topped Americano any time you want it, and it’s complimentary. 4. The bonus of four dinners at the specialty restaurants. These restaurants were very beautiful, with lovely service and excellent food (except for the lasagna at La Cucina). We enjoyed the opportunity to try our favorites, which normally would have been a splurge. Here are some of the things that were disappointing: 1. No lectures or anything else related to our destination. Last year we took a Princess cruise around South America and they had local performers, including a pair of terrific tango dancers who gave lessons, knowledgeable lectures about each upcoming port (with no mention of ship’s tours or shopping) and naturalist narration when cruising straits or glacial areas. We were looking forward to something similar or better from Norwegian Cruise Lines on their own home turf. There were none of these. Even the gift shop was oblivious to where we were, selling flip-flops, tank tops and Caribbean souvenir cups to people going to the frozen north. The only acknowledgement of where we were was a hokey “ceremony” for crossing the Arctic Circle, which happened several hours before we actually crossed. 2. Flakey service. Much of the service was very nice and professional, but too often it was inexcusably messed up. We got off to a bad start when we first boarded, eager for a nice lunch in the main dining room. An employee greeted us but could not tell us how to get to the restaurant. He eventually found it on a map and told us it was on the 6th floor. He did not tell us that we could get to it only from the 7th. We found it eventually and ordered lunch. I ordered a second starter as my main. They brought both first courses, then my second course, but they never brought my husband’s second course. This type of thing happened other times. Often three of us would be served their main course, but that of the fourth person would only come much later. 3. Spend! Spend! Spend! There seemed to be too much emphasis on selling to us. The tour of the ship emphasized things that cost money. The port lecture just described the ship’s tours (nothing we didn’t already know from the website). There were interminable announcements over the public-address system. I stopped opening the door to listen to them, because they always seemed to be about Bingo, or something on sale in the gift shop, or how we could save $500 on our next cruise. The raffle at the theater brought to mind a struggling non-profit desperate to raise a little cash. 4. No electricity at bedside or, in fact, anywhere on that entire wall. We had to run a cord across the room (and cover it with a bath towel to avoid a trip hazard) for my husband’s CPAP machine. Read Less
Sail Date June 2018
We choose the Norway cruise to visit some place new. Loved the sights, the weather was cool but refreshing, except for Bergen where it poured rain the whole day. Loved leaving out of Southampton and getting to explore some of the UK ... Read More
We choose the Norway cruise to visit some place new. Loved the sights, the weather was cool but refreshing, except for Bergen where it poured rain the whole day. Loved leaving out of Southampton and getting to explore some of the UK before we left. Easy embarkation process and onboard enjoying lunch in a jiffy. The Jade had a beautiful redo and we love the new look. Friendly servers and always available bar servers to keep our glasses full, never had a problem getting a drink with the beverage package. Food was great, only disappointing thing was some of the desserts. Our cabin was great and enjoyed the balcony as we cruised thru the fjords. Beautiful scenery. We spent most of our time hiking and walking thru the small towns that we stopped in, did not do any organized tours but loved our time exploring the countryside and all the beautiful waterfalls. I recommend the cruise if you enjoy beautiful scenery and cool weather (reminded me of the Alaska cruise). Read Less
Sail Date June 2018
This was my 2nd time on a NCL ship. My first memorable experience with Jewel and impressive service from NCL Sydney office were the reasons for my 2nd time. This particular trip was arranged as all of us had not been to Norway. From ... Read More
This was my 2nd time on a NCL ship. My first memorable experience with Jewel and impressive service from NCL Sydney office were the reasons for my 2nd time. This particular trip was arranged as all of us had not been to Norway. From the booking to every single arrangement, our NCL consultant, Michelle Farren had been very helpful with her prompt response, despite 17 of us in the group. It was handed over to Hayley, who helped us before we sailed. Awesome service from NCL Sydney office!i never thought would happen to any cruise line due to some past negative experiences. Every day, our cruise ship, Norwegian Jade passed by different mountains. In the early summer, the snow covered mountains and visits to the fairytale lands in Norway warmed my heart during this memorable cruise trip. It's indeed a very beautiful Norwegian Fjords' journey, which all of us had enjoyed very much. We had selected 2 Free at Seas for each cabin. On top of that, we were given the Distinctive Voyages with few more addtional benefits, such as 250 min free wifi, 120 phone call credit that allows us to call any part of the world, another $50 shore credit per port etc. Most of us were busy every day taking part in different shore excursions. Though a few incidents happened on the ship, upon receipt of my comments, its cruuse director & guest services manager had contacted me personally. Service recoveries were offered to my cruise mates and I had received a complimentary wine & chocolates as well. Thanks for the prompt response and I was grateful that my friends were happy before they left the ship. I saw the Carbaret show by the production team onboard and it was really interesting to showcase Broadway musical at the lounge. The Cruise Director and his team had performed a very interesting "Movie Sketch Comedy Show'. Very great teamwork! Among the specialty restaurants, my team mates loved Cagney, Le Bistro, Moderno Churrascaria. Teppanyaki may require some improvements on the skills by the Chef. Grand Pacific, Alizar and Cafe Garden were great! We all love the foods. Read Less
Sail Date June 2018
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