1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews
1 Helpful Vote
Sail Date: April 2019
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it ... Read More
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it every time. The ship is in great repair and the staff is always friendly. The food on every cruise we have made on the Pearl is always above par to say the least. Embarkation out of New York was a breeze and getting off the ship in Amsterdam was just as easy. No issues or time wasted on either end of the 2 week trip. Our stateroom was amazing and had its own private hot tub on the balcony along with a tub and seperate shower in the stateroom. The haven area was great, as it was on all our other trips on the Pearl. In two weeks we ate in every resturant at least once and some twice and they were all above other cruise lines dining experiences. The entertainment was equal to or above what we have had on other ships. The Ports were all really exciting and we had an excursion picked for every port so there was no disappointment there either. All our excursions were booked thru NCL and they were worth the money. Our only regret was we had to come back to the real world of work at the end of our cruise. We have come to feel like we know this ship better than most other ships we have been on and we have never been disappointed with anything on the Pearl. Service, food, entertainment, staterooms and public areas are always the best that can be expected of a cruise ship. Read Less
Sail Date: April 2019
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows ... Read More
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows were all reserved so if you didn’t reserve things, good luck getting into anything. Several restaurants and shows that you had to pay for. Different server every night for dinner. We missed our port because water was to choppy. I was not pleased at all with this cruise line or the mega ship. We did pay to upgrade to a balcony and got a handicap balcony, which was big and very nice. We had friends and family in cabins and a regular balcony and the rooms are smaller than normal. There was no organization when getting off the ship. We didn’t travel with children this time but people who did said there was no room left in the kids club because there was so many children on the ship. Read Less
6 Helpful Votes
Sail Date: April 2019
After 2 amazing days in Rome, my wife and I set out on the NCL Spirit for an 11 day adventure to Greece, Malta and more of Italy. We booked an aft facing penthouse suite with large balcony not only for the space, but the service that was ... Read More
After 2 amazing days in Rome, my wife and I set out on the NCL Spirit for an 11 day adventure to Greece, Malta and more of Italy. We booked an aft facing penthouse suite with large balcony not only for the space, but the service that was promised. This ship does not offer a "Haven" experience, but suite guests get some similar perks. We have sailed in a Haven room before, so we can give an honest comparison. Without the Haven amenities on this ship there is not a dedicated dining room and lounge area to enjoy besides the steak house for breakfast and lunch. For dinner you are on your own unless you buy extra meals in the specialty dining rooms. This cruise came with 4 nights of specialty restaurants and we purchased 5 more. Before we sailed this seemed like a good idea but the only 2 good restaurants to eat in that could be reserved early was the French Bistro and Cagney's Steakhouse. The food and service was very good but grew tiresome by the end of 11 days. Other areas on the ship served decent food and didn't cost any more money. Suite guests also have the services of a concierge and a butler. This was the same service Haven guests have on other ships but there is no one specific place to go see either person. Instead you can call. Every time we called either person, they immediately answered and took care of us. In particular, our concierge Monica was simply outstanding! We had a problem with all of the amenities we had received with our cabin purchase and she took care of the issue within an hour of my call to her. We changed reservation times on more than 4 occasions and she always got us a table when we wanted it. She was the best part of our suite perks for sure. In short, we feel you cannot compare the Suite experience with the Haven experience. The exclusivity of the Haven is far above and the cost is definitely higher as well. Here are a few examples... At embarkation, we were given a #7 boarding card and had to ask if suite guests get priority. Of course our documents were checked properly and we received a #1 boarding pass. We then had to ask if there was a section in the waiting area for suite guests as well after we were told to sit anywhere and wait for # 1 to be called. This was all wrong because there is an area for Owners suite and Penthouse suite guests to check in. Unfortunately some of the staff were not aware and it did not make us feel like we were getting the exclusive treatment that was sold to us. The issues mentioned above that were fixed should never have been issues in the first place. When you book a cruise and get a price that includes all of the extras you check off, like Ultimate beverage package, Shore excursion credits, WiFi and Specialty restaurants, you should not have to go to anyone and wonder why you are being charged at the bar, dinner and WiFi. Seems like something got missed and if we didn't have a concierge to help, we would have spent a lot of time in line trying to fix it ourselves. The priority you get in each port of call is a nice perk for suite guests. If you have a booked excursion, you meet in Cagney's instead of the theater. You get off first and then wait for everyone else on your tour on the bus. Haven guests have it a little nicer in that they are escorted in a private elevator on and off the ship avoiding crowds of people. On this ship, the room we had was very nice. Some of the furniture is getting a bit dated but there was plenty of space and the bed was very comfortable. We were in cabin 9210 and a few evenings when the ship is at full throttle, the vibration and noise could be bothersome to some people. My wife and I did not mind too much. At normal cruising speed, it was fine. Current photos of this cabin are attached. We could not find any current information leading up to our cruise so we hope this helps. As far as the ports are concerned, this cruise was fantastic! Even though we did not call Santorini due to the lift not working on the island, we were able to visit some amazing places in just 11 days. Athens, Mykonos, Rhodes, Chania, Valleta, Messina, Naples and Livorno round trip from Rome. Simply amazing!! Read Less
1 Helpful Vote
Sail Date: March 2019
I'm platinum on NCL and Carnival. I prefer not to fly so I generally cruise out of NY or Baltimore. I chose this cruise as it was my 50th bday and didn't want to do the usual 7 day cruise to the Bahamas. I took my entire ... Read More
I'm platinum on NCL and Carnival. I prefer not to fly so I generally cruise out of NY or Baltimore. I chose this cruise as it was my 50th bday and didn't want to do the usual 7 day cruise to the Bahamas. I took my entire family on this trip (8 of us) and 3 friends came as well. I upgraded to a 2 bedroom suite on the private Haven floor, room 14006. My family, friends, and I had an excellent time. The food was great. Service in the Grand Pacific dining room the 1st night didn't go so well, but we'll chuck it up to our large group and 1st cruise night issues. My only 2 complaints are: 1. They skipped the last port of St Thomas Mon 3/25/19 because they were expecting a storm on Wednesday and wanted to get ahead of it. Other passengers stated they were on this same cruise before and the same thing supposedly happened. 2. We were supposed to arrive back in NY at 10am. I had hired a limo service to pick us up at 11am. We arrived in NY at 6am and they MADE us get off the ship BY 10am (the time we were SUPPOSED to arrive) so my family and friends had to stand outside for over an hour in 40 degree cold waiting for our ride from PA because NCL didn't stick to their own itinerary & because the inside terminal was closed due to the ship not picking up any new passengers as the ship was repositioning to Boston. This was my 7th time on the NCL Gem. I enjoy this ship. I truly enjoy the Haven and have sailed in that type of room often. I did have an excellent 50th birthday, my family truly enjoyed themselves. However an otherwise perfect cruise was tainted by an inconvenient, avoidable, and frustrating debarkation. Read Less
3 Helpful Votes
Sail Date: December 2018
Because of the name NCL Norwegian pride of America. the food was OMG, all the Excursion that I attended were fabulous the luau took my breath away ,pictures for a lifetime great friends great company met a lot of people very friendly love ... Read More
Because of the name NCL Norwegian pride of America. the food was OMG, all the Excursion that I attended were fabulous the luau took my breath away ,pictures for a lifetime great friends great company met a lot of people very friendly love every moment of it. Can't wait for my Alaskan cruise. It was so much to do on the ship you really didn't have to get off for any excursions but I chose to and it was absolutely amazing like I said earlier I would love for my family too join me next time. The staff was so knowledgeable courteous the ship's director Miss Jamie girl you rock. The gelato the prime rib going to the clubs at night and I don't even Club but I did while I was on your ship. And all my memorabilia that I brought that with me souvenirs for friends and family. And it was so easy getting on and getting off of the ship that's a plus that's kudos keep up the good work see you soon. Read Less
5 Helpful Votes
Sail Date: December 2018
I have cruised NCL in the past and have always had an amazing time. The newest ship in their fleet was beginning to sail so i wanted to try it out as soon as possible. The Bliss did not disappoint. I had high expectation for this ship ... Read More
I have cruised NCL in the past and have always had an amazing time. The newest ship in their fleet was beginning to sail so i wanted to try it out as soon as possible. The Bliss did not disappoint. I had high expectation for this ship and it exceeded all of them. From the food, the entertainment, and the activities, this ship is superior to anything i have ever sailed. The dining was delicious on every level. Specialty dinning was everything you would expect it to be. Casual dining had a variety of menus and all prepared to perfection. The daily buffet was exactly what was needed at the time. The entertainment was incredible. The Beatles tribute band was amazing and The Jersey Boys was Broadway quality. The activities were also great fun. The racetrack was intense and competitive. The laser tag was fun for all ages. My favorite activity was the Silent Disco. This was my first time experiencing something like this, and it was a hysterical. The staff and service on the ship was superior. The waitstaff and bartenders were fun a attentive. The cabin crew were dedicated and efficient. The Cruise Director (Silas Cook) is really the person who mad the cruise special. He is the best cruise director I've ever seen. It seemed like there were five of him because he was everywhere on that ship. From early morning to late evening he was there to lead the events and to make sure that everyone had a great time. His energy was infectious. Read Less
Sail Date: October 2018
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and ... Read More
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and we were there for parts of three days. So it was a more restful itinerary than others where you are in a different port every day. Bermuda was beautiful with pink sand beaches and lovely people. No hustle no hassle compared to some Caribbean Islands. You can rent scooters and travel the island. St Georges is a UNESCO site and is a charming seaside village that you can walk around and see forts and visit lovely beaches. The weather rained a little but cleared up most of the time. I would visit Bermuda again and spend more time. Hats off to NCL for a great ship and a wonderful itinerary. Read Less
1 Helpful Vote
Sail Date: September 2018
This was our first time sailing with Norwegian. I did have some concerns leading up to the sailing after having read some of the reviews, but I had nothing to worry about. Embarkation and Disembarkation were easy. Consider doing the ... Read More
This was our first time sailing with Norwegian. I did have some concerns leading up to the sailing after having read some of the reviews, but I had nothing to worry about. Embarkation and Disembarkation were easy. Consider doing the self-assist disembarakation if you can manage it. Self-assist is the first group off the ship. We were off the ship and cleared immigration in minutes. We had a balcony stateroom on the starboard side. Our steward Nelson was excellent. The room was clean, quiet, spacious with lots of storage. There were two minor issues with the room, but they were dealt with promptly by Housekeeping and Guest Services. As part of our booking, we had two free promos: Ultimate Beverage Package and 3 specialty dining options. My boyfriend loved the mango daiquiris. For the specialty restaurants, we chose Cagney's steakhouse, Le Bistro and Moderno. Each was a different dining experience which is what we were looking for. Highlights: Cagney - the grilled sea bass and bison steak. Make sure you get the bison steak medium rare, as recommended by our server. Le Bistro - the duck and chocolate napoleon dessert Moderno - the Brazilian cocktails were tasty, but strong. Meats were delicious, but I was impressed with the salad bar selection. MDRs were great too. We had breakfast most days in Seven Seas. We had dinner our first night on the ship at Seven Seas and had a wonderful server, Betina, look after us. Thank you Betina. The buffet was the wink link for me. There were some good options, but I found it mediocre at best. Itinerary changed just before we boarded. Instead of Great Stirrup Caye in Bahamas, the port became Key West and that suited me fine. Ports: Key West - we went out on our own and walked and walked and walked all the way to the southernmost point and back. Lunch was enjoyed at a local restaurant. Havana - went out on our own and walked and walked and walked. We ended up at the waterfront and old fort. Not touristy in that area at all. We enjoyed lunch at a local restaurant. As a Canadian, I was always told that Cuba was great, but the food was lousy. Our lunch was delicious. We had a seafood platter and roasted chicken dinner. The sangria was outstanding. The owner and staff couldn't be more accommodating. Remember to visit the Artisan Marketplace in Havana. I picked up some nice pictures for framing. Harvest Caye - Took a shore excursion to a chocolate factory. The shore excursion description is deceptive. The chocolate factory is a cacao family run farm. They showed us how they made chocolate and took us on a tour amongst the cacao trees. Please note there is steep climbing involved so wear proper footwear and it's not a good tour for anyone with mobility issues. We had a traditional belize lunch at a restaurant. Delish. Picked up a few gifts. Marie Sharp hot sauce is outstanding. Final stop was a Mayan village to see how they lived and we learned how to make corn tortillas. Lovely people, very welcoming. Costa Maya - shore excursion to the Cacchoben mayan ruins. Arturo was our guide and the tour was Informative and interesting. All in all a wonderful holiday. Just remember to bring a hat, lots of sunscreen and maybe a few extra pieces of clothing because it was Sunny and HOT. Read Less
2 Helpful Votes
Sail Date: July 2018
No straws ! Bring your own if you like frozen drinks ! You cannot sip them til it melts Get the iconcierge app. You can communicate with others on board who have the app and give you their special number to add as a contact $9.99 total ... Read More
No straws ! Bring your own if you like frozen drinks ! You cannot sip them til it melts Get the iconcierge app. You can communicate with others on board who have the app and give you their special number to add as a contact $9.99 total for the week per phone, no other charges It will give you all the daily activities by time each day and the Deck # ! You can also check future days activities. ALSO you can check your charges and get problem charges resoled that day Last day the lines are VERY long with people paying cash and resolving issues 2 hrs at least ! I went 5 times to get prices resolved The pools are too crowded If you want to save seats get there by 7 AM on sea days . In port its much better at the pool. Many things cost money and can be charged to your room. Bingo 49.00 for 2, Deal or no deal 25.00 for 2games pp Some drinks are an upgrade like Gentleman Jack Daniels for 2.35 per drink Gambling , lotto.and more . Cagneys steak house was the BEST ! Great everything ! OSheehans is most popular because you can look down below to the Atrium where there is so much to see and participate in like Deal or no deal and battle of the sexes and Trivia. If bad weather outside you will not get near the atrium or Osheehans on the overlook My husband is phobic clean and he gave ths hip an A+ ! We had Ashok as our Steward and he was amazing Always took care of our room when we left never disturbed us There is pen and paper in the room to leave a note if you needed something from him . My 15 yr old grandaughter did not connect with the teen group, but heard from another father that his 2 girls did (15-16yrs old) and did not get in til 5AM one morning, then he gave them a curfew ! This ship is Beautiful, everywhere ! I would highly recommend it !! we sailed from NYV 7/22-7/30 We got to a close parking lot in NYC we got there around 8:30 There are only 400 spaces I think The next lot over was a walk So parking in this lot right at Port 88 we just took the terminal down to the port Leaving was easy too after we got our bags thru custome which went pretty fast Enjoy ! Its worth it Read Less
8 Helpful Votes
Sail Date: July 2018
We chose this cruise, though we usually cruise smaller, higher end ships like Viking Ocean and Oceania’s newer ships because we wanted to take younger grandchildren and their parents to see the glaciers while they still exist, on a ship ... Read More
We chose this cruise, though we usually cruise smaller, higher end ships like Viking Ocean and Oceania’s newer ships because we wanted to take younger grandchildren and their parents to see the glaciers while they still exist, on a ship that would be fun for the kids, age 9,8,7 & 6. We booked a Haven Penthouse suite aft with a huge balcony so all could enjoy and put the others in balcony cabins right next door (or so we thought). First “untruth: they moved one cabin up 3 decks without notification until we got the paperwork, and by then the cabin we had actually booked was gone. Next THREE different people told us that even though we had the beverage package we couldn’t use the minibar without paying extra (mind you, our little suite cost $10,000 more than the balcony cabins). BUT, they said 3 times, your butler can bring you drinks for free. WRONG! You have to pay for those drinks. Next, the 3rd person in your expensive suite (or the other cabins) gets NONE of the “freebies.” They forgot to mention that detail. The list of Haven Suite amenities lists binoculars. No binoculars on the Bliss, even though it clearly states there are. When we asked, they said (and I’m serious),”There are no binoculars anywhere on the Bliss....but you can purchase them at one of the stores”. Seriously, and from several people we asked. We had no binoculars except borrowed from our son-in-law. I use a small Travelscoot because I am partially handicapped. There is not ONE sharp edge anywhere on it. On every cruise we’ve gone on in the past 5 years, it’s so small that I always drove it right into our suite. These doorways are too small, so we had to fold it up and carry it in every time. The second day, someone left two scratches on the door (clearly made by a sharp edged something which we didn’t have). Down come these two burly security dudes, wanting to inspect our scooter and making my husband show them how he folded it up and came in and out,...twice. Next, my husband visited the medical folks because he had scraped his arm on a suitcase zipper somehow and the bandaids we brought just didn’t do the job. Out comes security again, telling him he had to go back to the cabin and demonstrate how this happened BEFORE they would give him the bandage he needed. He refused to go until his arm was treated. Then the goons came to the suite, made him take the suitcase out from under the bed, and took photographs of the suitcase, my husband, and his SHOES. So welcoming. Also not mentioned, the prepaid gratuities, not cheap at $17.50 a day per person, do not get shared at all with your butler or the concierge because they serve only the suites. So for them to get anything, you must personally pay them a gratuity. Your beverage package that you purchase - it covers drinks and wine up to $15, which is fine, but does NOT cover espresso or cappuccino, which actually cost less. And that free room service you get with your Haven suite is NOT free for the third person. I could go on about nickle and diming you for all the fun activities, but I’ll stop with the negative stuff. The ship is truly beautiful. The Mexican and Italian specialty restaurants were truly wonderful, and the service was terrific. The main dining rooms, both regular and Haven, were adequate, nothing more. Jersey Boys was SENSATIONAL. Havana, not so much. The only excursion we did through the ship was the sled dog experience and it was really great for the kids. We made our own arrangements for other excursions. Our butler, Lanie was really terrific and made our trip much more enjoyable. My husband, because of his wonderful Naval career, got a personal bridge tour and they really took a lot of time with him, both the Captain and the second in command, swapping sea stories. Would we sail Norwegian again? Never. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Email me when prices drop