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2 Helpful Votes
Sail Date: October 2016
WE left out of NY.. and sailed to Bermuda.. Parked at the doc.. 280 for the week.. easy park.. took elevator down to loading area.. very easy no problems at all.. Worth the cost, if you want to have your car.. You are given times to be at ... Read More
WE left out of NY.. and sailed to Bermuda.. Parked at the doc.. 280 for the week.. easy park.. took elevator down to loading area.. very easy no problems at all.. Worth the cost, if you want to have your car.. You are given times to be at the doc for loading but no one followed that at all. Check in time for us was 12:30, we were there much earlier and were able to load once 12:00 came. Check in was easy, no problem at all. Once on the ship you were able to go to your cabin right away.. a fantastic feature that other ships did not have. Restarunts were open so you could eat. Music pool all ready for you to party. We sat up on a higher level so that we could wave goodbye and check out the views. We went under a bridge which was fun. The ship was clean and big... . crew members were great.. helpful.. friendly.. a little hard to understand sometimes because they are from all over the world..We had a balcony room 13712.. great views.. clean.. The ship is big.. this trip was not crowded and had A small amount of kids on it, I assume because it was Oct. I did not care for the layout of the pool area.. small for the amount of people on the ship. I did like that there was a childs pool area and a adults pool area. 4 Hot tubs around the adult pool that children were in. 2 of them had signs adults only. The pool area could have been designed a little better, not enough area to sit around the pool. Pool is small, not much room to swim during peek hours. The atrium area is used for many shows.. truly not enough room for all that want to see the show. They were putting in new carpet on the cabin room hallway floors which was a bit of a pain because you could not always get the elevator for your floor..So you had to use the stairs. Elevators were slow and said they could hold 20 people but truly only about 12. The buffet could have had better quality foods I think..and displayed better. Only 1 restaurant was open late and the same thing on the menu every day.. 3 Restaurants serve the same food.. More choices were needed.. Limited menus.. We only ate in a few restaurants. Manhattan Room was very pretty and food was very good. Free or Fee up to you. I did have Lobster one night and surf and turf another night. Both those meals were 30.00 each. Loved the Noodle Bar and the way that they served. Everyone was served together. Food was good. We played Bingo and Deal or No Deal.. Both very costly. The Second City is a improve show. Make reservations early.. they are so very funny and very good.. They have R rated times and family times. All the game shows were funny.. Mostly PG.. some R but great shows.. We did not see Burn The Floor.. One Dinner show that is a MUST is the Jungle Show. Food and Act was beyond fantastic and worth the extra money.. I was truly amazed. We paid to use the Thermal Spa. It was very nice.. Bermuda was beautiful. The weather had said rain the entire time we wee going to be there.. Guess what.. I could count the rain drops.. It was hurricane season and I was concerned , Hurricane Matthew was stirring up trouble but not for us. We did not do much while in Bermuda, I really just wanted to sit on the beach. I was worried about booking things based on the weather. Last minute I did get a mini bus booked through RC that cost us 39 each to go to Horseshoe bay Beach. It was only a 3 hour stay.. Could have saved my money and paid 7.00 each for the same type of bus andcame back when we wanted. We did that the second day. There are buses and cabs right outside the ship. Cabs are costly.. We did rent a scooter the last day and drove out across the island . Many people rented scooters for the entire time we were there. Great idea.. In the long run you will save money. Horseshoe Bay is the most beautiful beach that I have ever seen. There is a little cove area that is perfect for the little ones and the older ones. Nice waves for the ones that want that. I was just reading some other reviews and noticed that many complained about smokers. I did not see this as a problem, there was only one place that they were aloud to smoke and that did not bother us at all. I am not a smoker. Overall it was a nice ship with friendly crew. Read Less
2 Helpful Votes
Sail Date: May 2015
SHIP - The Breakaway is a beautiful, huge ship with much to do onboard. We never felt too crowded, considering all the people on it. We had a balcony on the 12th floor and the new bathrooms are much more spacious than on the older ships. ... Read More
SHIP - The Breakaway is a beautiful, huge ship with much to do onboard. We never felt too crowded, considering all the people on it. We had a balcony on the 12th floor and the new bathrooms are much more spacious than on the older ships. However, the terrace is smaller due to the newer narrow rooms. Note the door locks - bring a credit card like card or ask for extra room cards. When you go out put the card in the slot so that your electric charges continue to work and the air conditioning stays on in your room. Also, room lights won't work unless a card is in the slot (next to the door). Just push it back down when you return after the room is made up to use the lights. Also, if your sliding doors are unlocked or open the air conditioning will turn off. You can bring a case (sealed) of water onboard with your room tag on it - a great savings from their bottled water. Ask your cabin steward to empty the refrigerator if you aren't going to consume the items in it (extra charges) and you can store your stuff in it. Never did this before and it was handy to grab a couple of bottles for touring or the beach or pool. Note - no free room service any more. There's a charge of $7.95 for it for most hours. ENTERTAINMENT - We were disappointed that there wasn't a show every night in the main theatre since repeat shows were necessary in order to accommodate everyone. The entertainment was good, but you had to pay to see the Cirque Dinner Show, which was similar to the acrobatic cirque show they used to have for free. Second City was in a small venue and many people didn't get to see them, as in the past when they were in the main showroom. The Burn the Floor dance show in the main showroom was great, and they had a bonus show for one night starring one of the leads in Wicked (Elfaba) who was fantastic. Wasn't impressed with Rock of Ages - not like the Broadway version. Missed Howl at the Moon - which everyone loved. RESTAURANTS - The Manhattan Supper Club was wonderful and we ate there several times. There is supposed to be a dress code which is printed in the Daily Bulletin, since it is upscale, except they do not enforce it (nice slacks or skirts/dresses and no suits or jackets required - not too formal). However, several people came in shorts and cut-offs and sandals and looked like they belonged at a more casual restaurant or the buffet. There were also young children that were running around the dance floor playing and nearly missing the poor waiters who were trying to get across the room. People who may have wanted to dance were discouraged with the children on the floor (meanwhile the parents were standing on the sidelines watching them run around until several waiters asked them to get the children back to their tables). We asked a head waiter about the dress code and he said they had enforced it in the beginning cruises, but then got notified by corporate that they should not stop people from going into the supper club, regardless of their attire. Why not? Other cruise lines do! This Club is a really terrific bonus and they should try to keep it a little upscale, and enforce the dress code. Also, they might want to make it Adults Only or children above a certain age. The musicians and singers were great. This is the crowning glory and most upscale offering on any Norwegian ship we've been on in the past 9 cruises. Loved the Brazilian Barbecue - fabulous meal - we were all stuffed with the amount of food and desserts. Le Bistro was, as always, terrific, as was Cagneys. The other two main restaurants Taste and Savor (have identical menu to the Manhattan Club) and are wonderful. One of them is open for lunch when you board, so we went early and had a wonderful formal lunch before the ship sailed. QUIET ADULT AREA - FREE - Didn't use the Haven Private Area and found a nice, quiet area at the back of the boat at Spice H2O for Adults Only NO CHARGE - with two jacuzzis and a waterfall you can sit at to cool off, as well as a bar and small buffet down the hall. They show outdoor movies there at night (family friendly). RIDES, ETC. - The tube slides, bungee, and zip lines drew a lot of people, so get on line early and make sure you wear sneakers - no sandals or other shoes allowed. The two bowling lanes were a nice addition, as was the Ice Bar and outdoor eating at the Specialty Restaurants. SAFETY DRILL - Our big complaint on the last few Norwegian Cruises is that they have a more slipshod way of conducting the pre-cruise safety drill than other lines. For some reason they don't make people practice putting on their vests and going out to their assigned areas on the lifeboat deck so they know where to go if they get lost from the crowd. They just meet in a dining room and get shown how to put on a life vest - half the people don't even watch. It is not in the closet anymore but under the bed. We were hunting for our's when we got in our room. In a real emergency many people may not know how to get their life vests on themselves or their children without a practice run, and I think there would be chaos getting out of the restaurants to their assigned areas on deck without doing it once. We much preferred the old way of having a real practice drill. GET YOUR FERRY SCHEDULE AND MAPS OF BERMUDA AT THE FRONT DESK. THEY RUN OUT. GET THE FERRY/JITNEY PASSES RIGHT AT THE DOCK. TOURING BERMUDA - Bermuda was fabulous, as always and this was our third time there. Love the fact that we are in port for 2-1/2 days. Found a great independent driver named Lewis Foggo (lewis_foggo@hotmail.com) who gave the four us a 5 hour tour for $100 less than Norwegian's in his SUV. He was willing to start our tour at 10:00 rather than 8:00 so we could enjoy breakfast in the dining room. He customized the tour for us and took us to the beaches we wanted to walk on, as well as the scenic spots and neighborhoods on the island. We had a 45 minute lunch in St. George and asked him to join us - he was so interesting and nice and full of great stories and facts about his island. He extended our tour to make up for the time at lunch and when we finished seeing Hamilton suggested that it would be quicker to take the ferry back to the ship when we were ready since the roads clog up during the rush hour (caught a 4:00 ferry back) and it was worth the $5.00 (get a ferry/jitney 2 day pass if you think you'll use it again). . You can take the ferry to Hamilton and St. George (beautiful little town and easy to navigate with little museums and restaurants right at the dock). Note: Returning from St. George the ferry goes first to Hamilton then to the dock. No direct ferry to the dock. Only take cabs with the blue flags (certified and held to rate schedules). All these things are right at the dock - ferry, jitney bus, to Horseshoe Beach, Hamilton, Aquarium, etc., cabs, boat tours, parasailing, etc. and there is even a little beach there (10 minute walk) Snorkel Park Beach where kids can swim with the dolphins, learn to snorkel and snuba, rent chairs, jet skis, kayaks, etc. with a little restaurant. Lovely and convenient - easy to go back to the ship for lunch and return to the beach - especially with kids. Also very interesting is tour of Dockside Area and the little malls and craft shops - potter, glass blowing, etc. The HAMILTON FESTIVAL is on Wednesday nights from about 7 - 10 p.m. Eat early and take the ferry there at 5:30 or 6:00 (check ferry schedule - jitney bus is a long ride with MANY STOPS). SHIP FIREWORKS are on Friday night at 10:45 p.m. If you have a room on the port side you can watch from your terrace. Read Less
Sail Date: October 2014

We enjoyed this cruise a great deal. It was my second, my husbands first, and we were celebrating a 20th anniversary. We live somewhat local to Boston so we took public transport right to the cruise line, which eliminated the need for ... Read More

We enjoyed this cruise a great deal. It was my second, my husbands first, and we were celebrating a 20th anniversary. We live somewhat local to Boston so we took public transport right to the cruise line, which eliminated the need for parking and hotel. We found the embarkation process to be quick and painless. We stood in a long line to check our bags,(have your bag tip ready and showing so your suitcase doesn't make its way to the bottom of the pile) but found it moved quickly, and we were soon on our way. Our passports were checked, and we made our way up to security where we quickly learned "knitting sticks" were ok, but my husbands utility knife was most definitely not. It was taken from him, and returned the last night of the cruise when we presented our tag at the customer service desk. We then filled out papers swearing we did not have Ebola, and made our way to counter where we provided credit card information, got our room keys, and some additional cruise information. The process was again, quick and painless, and everyone we encountered was pleasant. (including the confiscating screener). We stopped for a quick pic, and then moved up the gangplank. As we boarded, we were greeted warmly by the cruise staff. We presented our electronic keys for boarding, and experienced the first of many sanitizer spritzs. We went right to our room and found it already made up quite nicely with congratulatory gifts, and welcome notes awaiting us. Being right off the Stardust theater and the casino initially made us nervous as it was already smoky and somewhat noisy. The corridor doors we stuck open, even though they had signs indicating they shouldn't be so we called for help, and went off to explore. When we returned the doors were still stuck open, and now we were really worried because the noise and smoke had greatly increased. Luckily some maintenance staff was nearby and they closed the doors for us, which instantly eliminated the noise and smoke for the rest of the cruise. Our bags arrived very late that evening, so future note to self, bring the bathing suit in your carry on. I knew this, but I guess it didn't really register until too late.

We found the restaurants to be quite nice, whether paid or complimentary. Service was in general lovely, the food was good,the atmosphere pleasant, and the staff kind and attentive. We in particular noticed that one of the senior staff members was omnipresent. First thing that morning she had been overseeing the breakfast buffet,then later in the day she was serving drinks at the main poolside bar, even later that evening she was assisting in the dining room, She was just everywhere, always smiling, and she seemed to very much care for her staff. We saw this repeatedly in the coming days, to the point we stopped her to comment on our observations. She was so appreciative and gracious, she even took the time to send a treat to our room as a thank you. We were very impressed with the restaurant and buffet food service staff. The only place we just did not enjoy was the Blue lagoon. Service and food quality was lacking here and I don't believe we will go that route again. I suspect this restaurant also services room service requests.Service to the room was very, very slow, and not to order. For example, we ordered hot dogs and got relish and onions, but no ketchup or mustard. Other items ordered weren't what were expecting either so we decided to forgo that option for the remainder of the cruise.

We loved the entertainment. The shows were so much fun, and we felt the talent was quite good. We loved all the oldie but goody songs, and the dancing. Clearly a lot of work and rehearsal goes into these productions. We also thought the cruise director was amazing. He was funny, warm, and very good at keeping things moving along. He also, never seemed to stop, moving from one activity to another in quick succession, yet he never made anyone feel rushed or unwelcome. We want a "Dingo Dave" on every cruise. The newly wed game was an absolute blast! I've not laughed that hard in a long time!

We paid for extra for the spa and enjoyed every minute of it. I did get chased down a few times, and learned I must always bring a room key to obtain a locker, and to identify myself with. The massage I got was amazing, though I find the prices outrageous compared to my local area, and I absolutely hate the high pressure sales pitch at the end to buy the products. But hey, I guess we all need to make a living. I'm certain the staff does not enjoy this aspect of the job either, so I endured politely. I would get a massage again though, it was that good! I think I would have enjoyed the fitness facilities, but found that getting a machine was quite difficult so I gave up. The facilities seemed clean, and well maintained. Those that were using it didn't want to leave! :)

We enjoyed the art seminar, and learned a lot. We attended the art auction and found it also quite informative and interesting.This was a first for us, but we found that the staff walks you through the bidding and purchase process, and the art is worth looking at and enjoying. We even got a few complimentary prints in the deal along with a nice piece of art. (Still waiting for it to be delivered)

Our favorite part was just walking the decks. The view is just amazing, and the ocean so vast. We also enjoyed the hot tub at the very front of the boat where we could just sit and gaze out at an endless ocean. We met some interesting people, and felt the tension just roll away. The one thing we would have enjoyed was more indoor public seating areas. The library was the only place to relax indoors, and it offered zero views. Sometimes you just need to escape the sun, or in our case the cold, and outside of restaurants there isn't much place to congregate or play a game other than the restaurants. We found ourselves just hanging in the room, which made the picture window even more important.

Disembarkation was a little muddled with some conflicting information floating around. There was a disabled couple who had been told to sit in particular spot, but then someone else came along and was rather brusque in telling them they could not be in that spot. They were quite upset and likely embarrassed by the commotion. In cases like that it would be good to inform folks ahead of time. For us, we made our way to the general area, waited as instructed, and made our way quickly off the boat when the time came. It was generally a good system, except people sometimes just don't listen. Not sure how I would change things, but we did pretty well with the whole process. We decided to taxi to the nearest commuter rail station, and sat gazing sadly out the window of the train wishing we were already back on the boat and off to a new adventure. Not to worry though. We took advantage of the advance down payment program for our next cruise. Cant wait to tell everyone about that one too!

We feel the good ratings we gave for this cruise were well justified. Noting is ever perfect, but Norwegian came pretty darn close. They strive to provide a good experience from the moment you embark, to the moment you leave. Cruising is a great equalizer in our opinion. Everyone, no matter your station in life, gets to feel rich and pampered, in a beautiful, well maintained setting, at exotic locations, for a comfortable price. How can you go wrong?

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1 Helpful Vote
Sail Date: July 2014

My family and I went on the July 18-25, 2014 cruise to Bermuda. My parents had a balcony room and me and my 2 sisters had an inside room on deck 11. My parents had taken this cruise before but this was a first for me and my sisters. ... Read More

My family and I went on the July 18-25, 2014 cruise to Bermuda. My parents had a balcony room and me and my 2 sisters had an inside room on deck 11. My parents had taken this cruise before but this was a first for me and my sisters. Since we live in MA we didn't need to fly to a port. Embarkation was smooth and easy. We were able to get into our rooms by 12:30pm. The inside room is small but since we weren't there a lot, it worked great for us. Since our parents had a balcony room we were able to enjoy their view often. Our steward Gusti was great. Answered any questions we had and greeted us whenever we saw him.

The food was very good too. We had most of our meals in the Venetian. There was variety and delicious choices. We got to try food we never had before. The service was great and it is a beautiful restaurant. We had a few different servers but enjoyed our time with Miro the best. We searched him out whenever possible and he would always stop by to see us and answer any questions we had about the food, even when he wasn't our waiter. I had read some tips prior to cruising and one was go to the Venetian on embarkation day because many people go directly to the buffet. That was excellent advice, we were seating and served right away. I would recommend making reservations especially for the last couple nights because they book up early.

We also attending the Murder Mystery Lunch. There is a fee for the lunch but well worth the entertainment you get. We had lots of fun there. The coffee was strong, we enjoyed getting coffee from the "coffeeologist" look for him in the Garden Buffet. At the pool we met an awesome waitress Irene! She learned our names right away and greeting us throughout the cruise. She told us about the Pub Hop which we attended. Highly recommend that for meeting people and lots of fun! It happens twice while at sea. Big Ben made that experience great fun.

In Bermuda we went on 4 excursions. They were all fabulous. We did the Day at the Beach at Snorkel Beach, the Horseshoe Bay Beach excursion, the Gosling's Sunset Cruise and the Bermuda Triangle Snorkel cruise. We bought some Gosling's rum on the sunset cruise and it was delivered to our room the night before we disembarked. We also did some shopping. We really liked the rum cakes and glass blowing store. There were also lot of options in the clock tower mall.

Our Cruise Critics group met for a meet and greet and were also given a tour of the bridge. Definitely recommend joining a role call and attending events with people in the group. It was so nice to see people I knew throughout the cruise. At night we spent a lot of time in the Pearly Kings Pub. Look for the bartender who calls himself "Chips Ahoy" he is entertaining and quite the character. Karaoke can be found there most nights. Chips Ahoy will offer trivia too while you are sitting at the bar. He has a great laugh, check it out for sure!

Disembarkation was slow. We thought luggage tags were going to be delivered to our cabins but you actually pick them up yourself in the Grand Atrium the last day of cruising right outside of the Pearly King. Because we didn't find out until the end of the day we did not have a choice in the time we wanted to leave. Read your daily newsletters that your steward leaves in your room. That is where the directions were found. You can also plan your activities for the next day.

I would recommend bringing a clock (none in the room), a flashlight, a watch, bandaids (although you can get them from the information desk, they weren't the best quality), an underwater camera, sweater/sweatshirt (it can get cold in the air conditioned areas), a travel mug for coffee (their cups are small), and extra bags to bring home you souvenirs. I would definitely take this cruise again! Try everything! It is so much fun and you will meet lots of new friends!

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Sail Date: May 2014

As background, I am a veteran D+ of RCL, Carnival and HAL and only sailed with NCL once before. This cruise was booked for the 23rd to 30th of May, sailing out of Boston to Bermuda. The dates worked with my schedule and thought I'd try ... Read More

As background, I am a veteran D+ of RCL, Carnival and HAL and only sailed with NCL once before. This cruise was booked for the 23rd to 30th of May, sailing out of Boston to Bermuda. The dates worked with my schedule and thought I'd try NCL. Travelled with my son and son's friend.

We flew into Boston from Atlanta the day of sailing and took a taxi to the pier. (Taxi was approx. $35.00) We arrived at the pier around 11am and was quickly checked in and waiting. Since we had a suite, there was a specific area cordoned off for us with drinks and pastries available. We were given a pre-order form for alcohol/pillow choices which we filled out. We did not wait long before our Butler, Madel, came to greet us and escort us on to the ship. Since the rooms weren't ready yet, we were escorted to Cagney's for lunch.

First impressions were awesome, from the way we were treated from arrival, to being escorted on the ship and being seated for lunch the first day made us feel special. After a nice quiet lunch (usual first days at the buffet are hectic) we went to find our stateroom. We had the owner's suite with 2 balconies.

After dropping our hand carried luggage, we went to explore the ship. It's not the most beautiful ship I've seen, but it was well organized (except for the first time we went to find the Venetian) and in good repair. Yes, there are some rust spots and worn carpet in areas, but overall very well maintained.

My thoughts of the Aqua were mixed. We ate there three times. The first night we were seated with Keith Campbell as our server. Service was quick, efficient and he was able to keep us entertained while covering his whole area. The second time the service was very slow. We went later in the evening and we were told that since it was near closing, the food had to be cooked to order. Unacceptable, as the food once it was brought out was cold. Had it been cooked to order, it would have been hot. The order was also wrong. My son's friend ordered the striploin, and received steak Dianne. The server started to cry, another server kept coming by laughing and pointing at her. We were made to feel uncomfortable for speaking our mind. The maitre'd came to the table and told us that we would get a complimentary bottle of wine for the next night. We only accepted with the offer if we could seat in Keith's area. The third time and last time dining in Aqua, we sat in Keith's section, and had our bottle of wine. The food in the Aqua, except for the problem with the second service, was good. Nothing on the menu was really memorable, except for the service issue, but what we had was good and there were no complaints on the quality of the food.

We only went to the Venetian once for lunch. It was very pretty and we were seated at the back of the ship overlooking the wake. Food there was good.

Canallato - our favorite. My son and his friend ordered the steak twice and I ordered the lasagna one night and the pork medallions the second time. I can't speak for the restaurant on board, since we ordered it in our cabin through Madel, but the food was better than Cagney's. We did try Cagney's one night and all agreed that the steaks were better in the Aqua and through Canallato's. All three of us had chewy, grisly meat. We ate at Cagney's for breakfast and lunch on several days, and it was so much better than their dinner service.

I have to speak of our butler Madel Bunyi. He was absolutely fantastic and made our trip that much more memorable. I know he had other rooms to service, but he was there for us when we wanted him to be and even when we didn't know he was coming. We had a problem with our coffee maker and he took it out for repair. Since I am a big coffee drinker, until it was fixed, he brought coffee every morning, both a regular pot and the French press pot from Cagney's (he heard us say we liked it). He was very personable, efficient and professional.

The casino took our money, but we had a lot of fun losing.

We went to the aerial show. It was excellent. I wish we had gone to more shows, but there will definitely be more cruises with NCL.

Disembarkation was quick and easy. We were able to take a leisurely breakfast at Cagney's, check our room one last time for anything that might have been left behind and had a quick exit from the ship. We are surely going to miss our time with Dawn.

Overall the service was excellent, we had a lot of fun and we were sad to leave. I would definitely recommend this ship to a friend.

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