4 Helpful Votes
Sail Date: November 2018
We recently did a nineteen day cruise on this ship from Singapore. We found it to have consistently poor management in all food areas and at the bars. Many staff appeared unhappy which really affected our cruise. Didn’t find the Cruise ... Read More
We recently did a nineteen day cruise on this ship from Singapore. We found it to have consistently poor management in all food areas and at the bars. Many staff appeared unhappy which really affected our cruise. Didn’t find the Cruise Director approachable probably our worst of all our twenty plus cruises. Found the staff in the buffet to be lazy, standing around talking to each other and rudely laughing and commenting on passengers demeanour, appalling behaviour. Food on outside decks never changed in nineteen days. Really disappointed that NCL have highly visible sign on the pool deck saying towels on deck and on seating at tables tables would be collected after an hour on non use. This didn’t happen and we sat at a table several times and watched people not appear for up to three hours. People just left towels to reserve ‘their’ seats which was totally against the ships policy. Very disappointed to never once see a staff member take a towel off a seat. No sense having a policy if it’s not enforced.so only once The positives were music/entertainment was good, clean shop. Some fantastic staff and we met some lovely people. Nice meals and service at specialty restaurants. Read Less
1 Helpful Vote
Sail Date: April 2018
We did the 16 night cruise from Tokyo to Shanghai with an excellent itinerary. Access to public transport from all the ports was easy and readily available. Embarking and disembarking was relatively easy and all went very smoothly except ... Read More
We did the 16 night cruise from Tokyo to Shanghai with an excellent itinerary. Access to public transport from all the ports was easy and readily available. Embarking and disembarking was relatively easy and all went very smoothly except for Hong Kong. The ship ported in HK at 11AM. Apparently. some passengers did not have visas for China so no one could disembark until that was sorted out. We got off the ship at 3PM and had to queue over an hour for the shuttle buses as there were only three. The entertainment on board was very good and varied. We did not do any excursions arranged by NCL as we manged to travel around easily on our own using local taxis and trains. We had a mid ship Oceanview stateroom which was an adequate size for two people. We were on the right hand side of the ship, avoid this side if you can, as it docks on this side and can be very noisy on port days. We received an excellent service from all staff especially in the restaurants and the reception desk. The standard of the food was average, Holland & America had better quality food and presentation. Please find attached some of the daily itineraries. Great cruise to see the Sakura blossom. I suggest you download the Travel Japan Wifi app before you travel on the Cruise if you want to use free WiFi in the ports. Read Less
Sail Date: November 2017
This cruise was chosen as a short experience for a number of long time friends to get together for a few days, rather than just meeting for the occasional meal together, and would include the friends partners rather than just a "boys ... Read More
This cruise was chosen as a short experience for a number of long time friends to get together for a few days, rather than just meeting for the occasional meal together, and would include the friends partners rather than just a "boys thing". The cruise was for 5 days, From Sydney to Tasmania and return, with days in port at Devonport and Hobart. The cruise was a pleasant experience, being the shortest duration we have experienced, and our first cruise with Norwegian Cruise Line. Entertainment, particularly the evening floor shows was possibly the best we have experienced, with a cast of 7 musicians, 2 separate singers and about 12 dancers. We dined in specialty restaurants each evening, and the reservation service worked well. Restaurant staff were always friendly and helpful, particularly as wife has a dairy intolerance, and so the waiters always ensured that all the food that she had in the restaurants was suitable. All the meals were delivered in a hot condition, and no-one in our group had any complaints regarding the food. We did not take any shore excursions, as we were all familiar with the ports. All the crew were friendly and helpful when needed, and were a credit to the ship and company. After enjoying this small sample, we have booked our next cruise with Norwegian Cruise Lines. Read Less
4 Helpful Votes
Sail Date: April 2017
Great service. Hot food selections at the buffet were not warm. Good Friday(4/14) had very few fish meals. This is a fast, meatless day for Catholics. Theater seats uncomfortable: no leg room. Rows are two long and difficult to ... Read More
Great service. Hot food selections at the buffet were not warm. Good Friday(4/14) had very few fish meals. This is a fast, meatless day for Catholics. Theater seats uncomfortable: no leg room. Rows are two long and difficult to get to center seats without disturbing everyone. Movies in Star Dust were sci-fi, terror, or inappropriate for families since this was a school vacation week. Talent was great in Star Dust. Need a card to show where places were on ship. Dinners in dining room great. The staff was very helpful at all times. My handicapped room was specious and convenient for my needs. I had a wheel chair and two canes. The walk-in shower was very convenient. The higher toilet made it easier to get up from it. Everything was clean. The demonstrations were excellent. I especially liked the fruit center pieces. Music on the pool deck was good. Thank you. Read Less
1 Helpful Vote
Sail Date: April 2017
Ease of access to POLA and we really like NCL. Had a great beverage and 3 specialty dining package that was included in our fare. Food was really good and the entertainment was great!! We ate the Le Bistro, Cagneys, and Moderno. My ... Read More
Ease of access to POLA and we really like NCL. Had a great beverage and 3 specialty dining package that was included in our fare. Food was really good and the entertainment was great!! We ate the Le Bistro, Cagneys, and Moderno. My wife thought that Moderno was the best restaurant of the three with a killer garlic beef offering that was a delight on your palette. The buffet seemed to really shine with the food quality and we really liked the fact that you could sit in the La Cucina reataurant space during breakfast and dinner. Service staff was very good and we enjoyed each port. We took advantage of a great offer for future cruises - put down $1000 but NCL only charged $500 for these future cruise deposits that have to be used in 4 years. Obviously, this was a no brainer for us since we cruise 2-3 times per year. Overall, we had a wonderful time. Read Less
1 Helpful Vote
Sail Date: April 2017
My wife and I have been on numerous cruises (4th with Norwegian) I must say that I was very disappointed in this one. Embarkation too a LONG time. There were very long lines and they didn't have enough people to check everyone in. We ... Read More
My wife and I have been on numerous cruises (4th with Norwegian) I must say that I was very disappointed in this one. Embarkation too a LONG time. There were very long lines and they didn't have enough people to check everyone in. We had a mid ship balcony cabin (1072). The cabin I must say was very nice and very well maintained. The shower was a good size with great water pressure. The only thing I didn't care for about the room was the toilet (I'm 6'3 if you're 5'2" you'll love it). The ship itself also very nice. Very well maintained and clean. Lots of nice features and artwork throughout. The entertainment was very good! We weren't disappointed at any show we went to. Now for the not so good. The food in the garden cafe was forgettable. The food had no flavor (lack of seasoning). We dined in both main dining rooms and were very disappointed in the service (slow and inconsistent). The waiters really didn't seem to care much about doing their job. They weren't rude...just kinda there. What's really shocking about the poor service is that they had a LOT of people working...but they all seemed to just be trying to find something to do to stay busy. The Service in the Stardust theater was the worst. They literally only had about two servers for the whole area! But yet they were servers in other areas pretty much trying to find things to do. Even a lot of the people that were supposedly in charge we're pretty much just standing around talking or doing nothing. We dined at Cagneys one evening. As the young lady was checking us in she received a phone call from a guest. She rudely said there was a long line and hung up the phone. Not only was it not a long line but we were the only one standing there. Even worse than that the restaurant was at best half full. So not only are they losing money because the restaurant is at four but the rude person this at the front desk was chasing away prospective customers. There were some bright spots though it's for service. Our waiter and the Brazilian restaurant was the best. I don't remember his name but I remember he was from India. Very hard worker with a great attitude. Also the young lady from Macedonia working the bar on the aft deck by the garden café. She did a awesome job and had a great attitude. Let me also mention the head waiter at the Moderno restaurant he was also great. But outside of this our service was very forgettable. One other thing that we didn't care for was that there unlimited drink package ( which is one of the most expensive of any cruise line that we saw) didn't even offer a bottled water or lattes. We had an enjoyable time as far as time spent together… But I don't think I will be booking with Norwegian again anytime soon. Read Less
5 Helpful Votes
Sail Date: April 2017
Had a really good time on the Jewel. My wife and I had the Ultimate Beverage Package and spent a lot of time at the bar in O'Sheehans. All drinks up to $15 were included and speciliaty martinis and premium brands had just a few ... Read More
Had a really good time on the Jewel. My wife and I had the Ultimate Beverage Package and spent a lot of time at the bar in O'Sheehans. All drinks up to $15 were included and speciliaty martinis and premium brands had just a few dollars upcharge (you just pay the amount above $15). The bartender Ida was great. He was very funny and friendly and made a great Mojito (better than the Mojito bar). Manish also worked this bar and was very friendly as well. I found the ship to be in good repair and very clean. Food was plentiful. The food at the buffet was good for buffet food. The variety was good, but the food tended to be overcooked. The food in Tsar and Azure dining room was also good, but not great. The prime rib was good as was the lamb and Salmon. However most of the soups were misses, especially the French Onion soup. The specialty restaurants were better. We had the 3 meal UDP and ate at Cagney's, Moderno and La Cucina. At Cagney's the 32 oz. Porterhouse is the call. My son ate the whole thing. I had the 29 oz Tamohawk steak. This was very good, but the Porterhouse was better. The Lasagna appetizer at La Cucina was huge and excellent. The pizza was much better than at the buffet and the ribeye was pretty good, but not as good as Cagney's. Moderno was just ok as the meat was too salty for my taste. Played poker in the casino, but the game was not well run and the $25 max rake is excessive. After the first 3 nights there was not any interest in the cash games. In Puerto Vallarta we hired a taxi for the day (over 6 hours) for $125. The driver took us all over. We greatly enjoyed the Tequila distillery El Baston del Rey. Great Extra Anejo and flavored tequila. In Mazallan we took a taxi to Las Flores hotel ($10). Free day pass to use the pool or beach. They gave us lounge chairs and we sat under the Palappa umbrella. Of course they want you to buy food and drink, but not to worry 2 quesadillas, chips with salsa and guacamole and 2 buckets of beer (12 total) was $38. Had a really nice day. Walked around Cabo and shopped and did some free Tequila tasting (well not really free since they were so good we had to buy). Overall had a great time eating and drinking and drinking (Mexican beer is really cheap) in all 3 Mexican ports. A very fun and relaxing cruise. The ship never felt crowded despite being sold out and the shows and comedians were all good, in fact the shows were the best I have seen on a ship. Read Less
2 Helpful Votes
Sail Date: April 2017
We were looking for a cruise that fit our Spring Break schedule, and found it in the NCL Jewel's Mexican Riviera cruise. Overall the whole cruise experience was good: We arrived pretty early at the San Pedro cruise terminal due to ... Read More
We were looking for a cruise that fit our Spring Break schedule, and found it in the NCL Jewel's Mexican Riviera cruise. Overall the whole cruise experience was good: We arrived pretty early at the San Pedro cruise terminal due to a 0530 flight from Portland. We dropped off our luggage and went to wait in line to get in. There was a food truck near check-in that several people took advantage of and said it was delicious. Check-in was easy (once open), although the person checking us in was grumpy and not inclined to volunteer information (I learned more by listening to the check-in counter next to ours!). We were then seated in boarding group one...it was a cluster, because they announced that ANYONE under Casinos at Sea could board first, no matter their boarding group so people started getting in line...it didn't appear that you needed any proof - they just let everyone board. Once we got on ship, we dropped off our small carry-on in our room closet and met our steward, Jacob! He was wonderful all week!! We went to Tsar's Palace and enjoyed a lunch while watching them refuel the boat. Then, up to deck 12 to get a view and sign the teenager up for Entourage. It's a bit confusing - you actually go into Splash Academy for the sign-up, and there was no crew direction or signage. The ship left on time. The teenager had chances to meet other teens through Entourage, but didn't do many of the activities there - mostly the group of about 15 teens would meet up and "hang out". The shows were entertaining (loved David Naster (comedian!) and the acrobat/gymnasts) and the food was good in any restaurant we went to. We went to three specialty restaurants: Cagney's, Moderno, and Teppinyaki. Slow service in Moderno, but the other two were fine. Mid-afternoon most days I went to the Great outdoors and enjoyed scones and tea. It's pretty empty back there so if you are looking for place to relax in the son and read a book while sipping tea - check it out! Our mini-suite was perfect for us. We enjoyed the flexibility of the balcony and ability to have a light breakfast out there. As mentioned earlier, Jacob was great! Anything we needed, he would make sure happened. :) As others have mentioned, the bar service is slow. I'm not a big drinker, so it didn't affect me much, but I saw that others would get frustrated. My teen had the soda package, and always just went up to get it himself, so no issues there. I wasn't impressed with Puerto Vallarta, but loved Mazatlan (we just got off, walked into town, and then went to Stone Island), and had fun in Cabo (rode camels on the beach!). The weather from Cabo back to LA was ROUGH. We all survived, but I felt bad for the staff I saw in their hazmat suits cleaning up vomit from stairwells. :( Disembarkation was fine - we were able to eave when we wanted, and once we figured out what the different lines were for (again - no directions or signage) we made it through customs, grabbed our bags, and we were officially done with vacation! One disappointing thing - my teen is very active and physically fit, but they would NOT allow him to use the fitness center, even with an adult. He wanted to work out each morning, but wasn't allowed to - I think the age limit should be revisited. :( He did play some basketball up on the sports court, but it wasn't a replacement for his normal workout routine. We would go on a cruise again This is my second time on the Jewel, and I like it, although when we had dinner with the Captain, he filled my teen's ears with all the great things to do on the mega-ships, so that's what we will try next Spring Break!! Read Less
4 Helpful Votes
Sail Date: March 2017
For parents bringing their teens aged 13-17 on this boat, here's a review from the point of view of a teen. I'm a 15 year old girl writing this review because when we booked our Mexican Riviera cruise, I searched the internet ... Read More
For parents bringing their teens aged 13-17 on this boat, here's a review from the point of view of a teen. I'm a 15 year old girl writing this review because when we booked our Mexican Riviera cruise, I searched the internet for anything to do with what my experience as a teen would be like. So, for teens like me wondering what it's like, here you go. I do review all the other stuff about the boat too, so if you're here just for the teen experience, I talk specifically about that under the 7th section. -Embarking: For embarkation, I recommend getting there a little bit early so you can avoid the long lines. We got to the port at around 12:30 and only waited in line for around a half hour, while some of the people I met said it took them over an hour. The masses start arriving about an hour before the gates close, get there before. -Disembarking: At both the port of calls and the final port, disembarking went smoothy. For the port of calls, all you need to get off the boat is you key card, legal documents (like birth certificates and passports) are not needed. Disembarking at the final port, which was San Pedro, was easy as well. -Cabin: My family booked two mini suites right next to each other on deck 11 starboard side near the front staircase. One cabin was for my parents, the other was for me and my siblings, and my older sister's friend. The cabin was about the size of your average hotel room, but it may have been a little bit tight for four teens. When the couch was extended, there wasn't really anywhere to put your suitcases, and three girls trying to share one vanity didn't really work too well. Things I did enjoy about the cabin included the curtain you could pull between the pull out and the two twin beds, which was helpful when my older sister and her friend were taking a nap and they wanted the lights off. The bathroom was a good size too. The shower was the tub-shower combination, which means it was not cramped. There's little shelves to put your stuff on, which helped us stay organized. I really enjoyed when the steward (ours was named Sem, he was a nice guy) put little towel animals in the room when we were out. -Food: I didn't go to any specialty restaurants. I went to the Garden Cafe (the buffet), Tsar's palace, and O'Sheehan's. The Garden Cafe was great. They had practically anything you wanted, including ice cream 24/7. My friends were obsessed with the crepes they serve for desert, but I personally didn't have one. Tsar's palace for breakfast and lunch was the same food as the buffet, but they would serve you, and at dinner it would have it's own menu. My personal favorite thing on their menu was the magma cake, it was amazing. O'Sheehan's, which is the twenty-four hour restaurant, is good for eating with friends. It's complimentary, which means you can go there at two in the morning and eat all you want for free. -Pool: the situation for the pool is that there's one adult one and one kid one, which kinda sucks for teens cause we have to swim in the same pool as the four year olds when we would much rather swim in the adult pool. I only went in the pool once, and I only really sat on the edge and let my feet hang in. The water slide is super slow and not really worth going on. There's five hot tubs on the pool deck, two for kids, two for adults, and one for adult watching their toddlers in the really small kid pool. They keep the kid hot tubs kinda lukewarm, but the adult hot tubs are actually hot. -Staff: The staff on the Jewel is super chill. The first night, they enforce things like the 1AM curfew for minors, but after that, they don't. They don't really care what you're doing as long as it's not dangerous. The ladies that make the crepes are cool, they'll put anything in your crepe. (literally my friend got cake in one) -Entourage + the teen experience: The teen club. Sounds terrifying right? I thought so, but go, you won't regret it. Note that you have to register to get in, they should hand you a paper when you get on the boat. I used Entourage as a place to find people. The first night, everyone goes to meet friends. You might think the other teens will be catty, or rude to you for whatever reason, but that's not what goes down. Everyone on that boat is in the same situation as you, they wanna talk to people so they can find friends. Go up to people, talk to them. Once you meet these people, get their numbers so you guys can find each other. It's a medium sized boat, but it feels a lot bigger when you're trying to find someone. Entourage isn't always open, sometimes it's closed because the little kids are in it, or sometimes it's the youth people's lunch break, so keep that in mind. When Entourage is open, they run activities, but you don't have to participate in them. If you do want to do them, they're often scavenger hunts, so it's helpful to know your way around the boat. Teens form groups on the boats, but they're not like the groups you see at school where everyone's all judgy. On my cruise, there was a really big group (around 20 teens) of mostly guys and a few girls that were always playing some sort of party game, like truth or dare. The group I hung out with was smaller, 12-14 people, which is still pretty big. Sometimes the two groups would combine and we'd play one giant game of truth or dare. In the later days of the trip, we discovered that O'Sheehan's serves mozzarella sticks really late at night, and we ended up getting around 20 orders of mozzarella sticks in one night. We also spent a lot of time hanging out in the hot tub and in the Garden Cafe. I ended up finding a lot of good friends, and it's pretty sad when everyone had to leave. It's been about a month since the cruise, and we still talk on a group chat and sometimes we Skype. Trust me, you'll miss the kids you meet. -Things to Know: you can iMessage without paying. Want chocolate? Write a review to the Hotel Director (you can do this in the atrium on deck 7) you'll get chocolate delivered to your room. -Overall, I had a really good experience on the Norwegian Jewel. The staff was nice, the food was good, and being given the opportunity to meet other teens really upped how I feel about the trip. Read Less
Sail Date: March 2017
My husband and I decided at the last minute that we wanted to take a cruise. The most convenient port is San Pedro/ Long Beach from where we live, so we had our travel agent look it up. The most amazing coincidence was that the one ship ... Read More
My husband and I decided at the last minute that we wanted to take a cruise. The most convenient port is San Pedro/ Long Beach from where we live, so we had our travel agent look it up. The most amazing coincidence was that the one ship he found for us with the last remaining suite available happened to be the same ship and the same suite that we had two years ago. The suite is at the very front of the ship with two balconies one in front and one on the side. It's a lovely suite, with a butler, and is definitely worth the price. I was a little concerned since reading some negative reviews for the ship and the itinerary, but from the moment we embarked, everything was fine. The service in this ship is excellent in every department. We had a concierge, Bruno, who found us reservations for restaurants that were totally booked and for shore excursions that were filled up. He was so wonderful. Our butler, Ronald, was a gem always available for any request. Our cabin attendant, Anthony, cleaned and prepared our suite with attention to details. Each of these people made our cruise absolutely perfect. We were a little worried about finding anything to do on the shore excursions because we had taken this same trip with the same itinerary about three times before. Well we needn't have worried because each port was wonderful. At Puerto Vallarta, we took a shore excursion on ATVs. We had done this before, but this time, the ATVs were newer and more improved, but when the guide started to explain about the gears, the brakes, the pedals, the speed, the pace, etc, I thought I would have to be left behind. But it turned out that these ATVs had a back seat and so I rode in style and comfort behind my husband who did the driving. I was so happy! Also, this was a much longer time than before as we went through the town and into the countryside. We had a blast. On Mazatlan we did not sign up for an excursion, but instead took the advice of one of the reviewers here on Cruise Critic, who mentioned that there were "blue shirts" volunteers at the pier who can give you all kinds of help and advice for what to do and see on Mazatlan. And so we had one of the best days ever, when a man who had an open air taxi took us around everywhere we wanted to go for hours. This tour was so wonderful and I highly recommend this method of seeing Mazatlan. Our guides name is Jorge Mazaha (excuse the spelling) and his phone number is 669-264-4646. If you are ever in Mazatlan, this gentleman is the one to see! On Cabo San Lucas, we always go to the best restaurant ever, The Office, located across from the pier on the beach. You take a water taxi over to it, with sea lions swimming next to the boat, to the shore where the restaurant is under bright blue awnings. The food is amazing and you sit with your feet in the sand as you watch the beautiful ocean and all the colorful people on the beach. The entertainment was okay, with a comedian and a comedian magician as well as a husband and wife acrobats and dancers. The specialty restaurants left a little to be desired as we are vegetarians and there were limited options. La Cucina, the Italian restaurant, was a disappointment. Not just for us as vegetarians, but it lacked any ambience and the food was average. We also tried the Japanese restaurant which was a lot of fun watching the chefs cook at the table and we appreciated that our food was cooked separately from the meat. La Bistro was very good with a delicious portobello mushroom dish and nice classy ambience. The winner for us was the buffet, with lots of choices and some really good dishes. Also, we loved being able to take our food outside to the deck and eat while watching the beautiful ocean. We actually went to the Fitness center which although small, had the stair masters facing the picture windows. Just one negative comment was that our cruise was during Spring Break and there were lots and lots of children. Not that there's anything wrong with that, but sometimes the screaming, running, and crying got to us. But, overall, one of the best cruises we've taken. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.2
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.9
Rates 3.0 4.1

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