2 Norwegian Jewel South Pacific Cruise Reviews

My brother and I chose this cruise because it traveled through French Polynesia to Australia on an itinerary we liked. We always wanted to see Tahiti and Fiji, and this cruise also included Bora Bora, Moorea, and Raitea in French ... Read More
My brother and I chose this cruise because it traveled through French Polynesia to Australia on an itinerary we liked. We always wanted to see Tahiti and Fiji, and this cruise also included Bora Bora, Moorea, and Raitea in French Polynesia, as well as Samoa, Vanuatu, and 2 islands in New Caledonia as well. There was an itinerary glitch. Apia, Samoa was cancelled due to port construction, but an overnight and extra day was added in Bora Bora. This was an excellent trade off. The staff in all hotel and restaurant positions was universally friendly and helpful. It has always been my experience that NCL staff is top notch when it comes to friendliness. The entertainment was varied and generally very good. I rate only 2 days out of 17 as sub par. Burn The Floor dance shows are very good. Public spaces were better than expected. You didn't feel crowded in any venue. Food and accommodations were as expected. Embarkation was outstanding. Overall, the value and amenities exceeded my expectations, and I am platinum plus on NCL. This was a good cruise. Read Less
Sail Date October 2017
We did a New England cruise on the Jewel in 2010 and had a wonderful time: Staff was friendly, entertainment was great and food was outstanding. Sad to say that none of this applied to the cruise we just completed: Embarkation: We were ... Read More
We did a New England cruise on the Jewel in 2010 and had a wonderful time: Staff was friendly, entertainment was great and food was outstanding. Sad to say that none of this applied to the cruise we just completed: Embarkation: We were directed into the wrong line up as attendants were not aware of the priority check in for diamond members. First impressions: The ship appeared in good condition. The decor might be a bit dated, but it was functional, comfortable and clean. The cabin: The first big disappointment. The cabin was very small with insufficient space for luggage. But what grossed us out immediately was the filthy carpet. So bad that we did not want to take off our shoes! We were told that it was scheduled for replacement next year but that did not help us now. O'Sheedans: Touted by Norwegian as the 'wildly popular' pub turned out to be the wildly unpopular replacement of the Blue Lagoon 24hr fast food joint which we all loved. On our first visit we waited 40 minutes for a waiter before we got up and just left. A few days later we tried it again, and this time we got fast service - grouchy, but fast. But the food was awful. The spinach artichoke dip looked more like wall paper paste with a taste to match. I could not eat it. The food: Although there were a few bright spots (great croissants, roast beef and some fish dishes), the food ranged from mediocre to lousy. Sometimes luke warm, sometimes heavily salted, sometimes long waits and sometimes not resembling what the menu said. The entertainment: The Burn The Floor dance group was spectacular. Most other shows were cruise ship average. And the comedians were mostly Australians with heavy accents so we could not understand them. Port services: This cruise had a lot of tendering and this worked very well. What was missing was any information about the port, like the little map you used to get to see where they drop you off. Even worse, in some ports we were told it was unsafe and too long a distance to walk to town from the port. They wanted us to buy their bus service. Turned out the walk was 0.6 miles on a nice sidewalk - totally enjoyable and safe. The staff: It looked to us that this ship had a higher than normal amount of crew members with issues. This was particularly the case in the food serving areas. In summary, we feel that in their quest to become the lowest price operator, Norwegian has crossed the line of what we consider acceptable food quality and service. We will not be back anytime soon, at any price.Thanks for the good memories of days past!! Read Less
Sail Date October 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.7
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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