3 Norwegian Jewel Singles Cruise Reviews

Firstly I start by saying I've been on 27 cruises and there are good and bad points on every cruise. I’ve cruised with P&O, Princess, Celebrity, Royal Caribbean and Carnival Australia. This is my opinion only, everyone has ... Read More
Firstly I start by saying I've been on 27 cruises and there are good and bad points on every cruise. I’ve cruised with P&O, Princess, Celebrity, Royal Caribbean and Carnival Australia. This is my opinion only, everyone has differing tastes. An experience for a first time cruiser will generally be different to that of an experienced cruiser. I chose this cruise as I wanted to try NCL. The people on board this cruise consisted of only 230 Aussies (surprising for a cruise out of Australia), 430 Germans, UK, Canadians and USA, Asians. There were very few children on board. Embarkation: Terrible, probably the worst I’ve experienced. We were queued and standing for several hours. I really felt for the elderly passengers. The hold-up/bottleneck appeared to be in the Customs area (there were only 4 officials processing when I went through). Cabin The Good: good size bathroom and shower. The shower had a sliding door not a curtain; however you needed to sit sideways on the toilet. They have little swimming fish printed on the carpet in the hallways showing the direction to the bow. My room was located above the theatre but I wasn’t interrupted by noise. The Bad: very small, poorly designed room, very tight to get round the bed and I kept hitting my head on the bunk bed (which was raised) and the light fittings in the bed head. No room steward name in the room and when I introduced myself on the second day of the cruise she never gave me her name and never greeted me by name, also general poor attention to detail in room. Very few TV channels other than cruise line advertising. There were too many loud entertainment announcements outside the cabin and in public areas (disruptive), cabin walls are very thin and you can easily hear neighbours, mattresses need replacing - they’re old and lumpy. Entertainment The Good: Entertainment was better than average, Burn the floor was excellent, as was Cirque Bijou, the physical comedian and the acrobats were great. Good Australian cruise director: David Food The Good: good variety in main dining room menu and service in the main dining rooms was excellent. Flexible dining and dress options are good however as I was traveling solo if I wished to share a table for dinner it was usually a table for 4 so I ended up sitting next to a couple, good glassware in main restaurants The Bad: average, lukewarm food - the food in the main dining room had been prepared well in advance and tasted like it had been sitting around for quite a while (often lukewarm and stale bread with dinner). The Garden Cafe is like a cafeteria and the quality of the food is poor with cheap artificially flavoured ingredients. In the outdoor areas, drinks are served in disposable plastic cups. They ran out of many items; my wine on day 2, fresh fruit was limited (they ran out of water melon on arrival to New Zealand) they have a mojito bar and ran out of mint! they ran out of fresh milk and had milk in little UHT containers. I actually lost weight on this Cruise General The Good: great wide decks, good lifts and onboard communication screens. Port arrivals and disembarkation were well organised. Most of the staff were friendly and offered good service The Bad: very dated décor, low ceilings and very dark throughout the ship especially in the restaurants. General cleaning and removal of rubbish around the vessel was not up to standard. Empty cigarette packs and dirty glasses were noticed in some areas for 3 days before they were cleaned away. Room service dirty dishes left in hallways for many hours. Drinks were very expensive as an 18% gratuity is added to each purchase and then USA to Australian conversion. A very expensive $39 US for airport shuttle (double the price of Australian cruises), Shore excursions were also very overpriced. Smoking is allowed in Casino. Staff often talked amongst themselves in their own languages in front of guests. Read Less
Sail Date November 2017
My Wife and I departed for our cruise on the Norwegian Jewel on 10/11, returning on 10/18 to the Mexican Rivera. We had initially paid over $1,800 for the (2) of us, and found that tickets were going for $350pp 2 weeks before the cruise, ... Read More
My Wife and I departed for our cruise on the Norwegian Jewel on 10/11, returning on 10/18 to the Mexican Rivera. We had initially paid over $1,800 for the (2) of us, and found that tickets were going for $350pp 2 weeks before the cruise, which was troubling. Norwegian upgraded us to a Balcony Room, but there was still a large difference between what we initially paid, and the discounts being given, and would not provide further compensation. After putting that aspect aside, we boarded the cruise and tried to enjoy ourselves. We had selected the Dining Package, and made reservations the subsequent day(s) we would be at-sea. The first night we ate at the Buffet for lunch and Sushi Bar for dinner. After experiencing what the free food at the buffet was like, and the paid food at the mediocre Sushi Bar, we decided it would be best to cancel our Food Package, and go with the Drink Package instead. I was told it needed corporate approval, but as long as it was an option to one of the initial packages we could select, that they would approve and any monies spent would be credited back. (2) days after the fact our cruise is ½ over, and the request was Declined after having spent monies, because it was stated it was never an option in the original package (which we have emails attesting to otherwise showing the Drink Package being available if we didn’t select the Dining Package). The food on the ENTIRE cruise was mediocre at best, and it was very disappointing to have our request denied on our Honeymoon, and some of the extra features we were told about over the phone, were never even offered to us (ie. Cake and Champagne was supposed to be delivered to our room for our honeymoon gratis, but never was received any of the nights). I also asked that a one-time charge on my credit card be issued, to cover for some of the drinks I intended to purchase, and find they issued additional charges that I NEVER authorized, and now have to wait for holds to be released by my bank for the charges. We are very disenchanted with Norwegian’s policies, and see little reason to go back/let alone provide any referrals to family/friends at this point. The food from the Buffet seems to be "recycled" into the other restaurants (ie. One night they had Antipasta, and the next night there was a "Vegetable Salad" with the same stuff. Grilled Chicken was turned into Fried Chicken the next day). The cruise feels like a time-share were we should have been paid, as before/after every show either the entertainers or the staff, try to sell you something. Read Less
Sail Date October 2015
I will start by stating a few things that certainly influenced this review. This was my first cruise ever, and I was vacationing alone. Prior to getting on the ship I tried to find some info for first time cruisers, what to expect, what ... Read More
I will start by stating a few things that certainly influenced this review. This was my first cruise ever, and I was vacationing alone. Prior to getting on the ship I tried to find some info for first time cruisers, what to expect, what there was to do, things particular to Norwegian from their website, but it just didn't exist. So I did what most people do and talked to friends and family that had cruised before. I also read some stuff on this website. In my opinion, the crew and staff on the Jewel made things very uncomfortable and confusing (particularly on the embarkation day) for 1st timers. For example, I knew that they were having a lunch somewhere, but once you got on the ship there were no signs or crew members directing you where to go. I eventually found my way to the buffet but once there it was soooo crowded, they was no where to sit, plus I was by myself,so I had to carry my food, drink, ect all with me (along with my carry on because rooms weren't ready yet) and search for a place to sit. I also knew (from speaking with friends/family) that sodas would be extra so I paid for the soft drink package and got a sticker and mug, but had no clue how it worked to get a drink at the buffet. I ended up just eating a little because the 1st time I got up I came back to my seat being taken. (As a side note on the buffet I will say I only ate here twice more, both times feeling it very difficult to find a seat, and also that the food was never better than OK, and most of the dishes I tried were terrible) I also felt very disappointed with the ship activities, particularly on the 2nd at sea day. It seemed that the majority of activities were either aimed at children or gambling. My family/friends had all told me stories about things they had done on ships from seeing movies, to watching culinary and sushi demos, music, ect. While I will say they did have many musical acts in the evenings, during the day activities seemed very limited unless you wanted to shell out $50 per bingo session during the day. As far as port and shore excursions I have a few points. Due to the length and travel time needed to get to Alaska from Seattle and back port time is very limited on this cruise. While in port I did chat with people on other ships, as well as at several of the ports all aboard times for each ship at port were listed, and the all aboard time for this ship was much earlier than any other. That being said, I thoroughly enjoyed every single excursion I did. (Ketchikan- AK Logde and sea feast, Juneau- Mendanhall Glarier by helicopter and guided walk, Skagway White pass rail and Gold panning, sled dogs and 40 below experience, Victoria- Orca whale watching) That being said, if I had not gone to the excursion desk by chance before meeting for my excursion in Juneau I would have not been notified the excursion I had originally booked was cancelled in time to select a different one. While I understand a rule not to call a stateroom prior to 7am, if a excursion is meeting at 7:30 there should be some exception to this so people can actually make new plans and make them. The excursion staff was not the most pleasant or helpful, and that's putting it gently. The last point I will discuss in this review is dining. While I obviously was underwhelmed in the buffet, the rest of the dining experience I will call a mixed bag. I ate at both main dining rooms, and both Chin Chin and O'Sheehans (the other 2 complimentary restaurants on board) I also paid the eat at 1 signature restaurant; Tepanyaki. As far as variety and selection, I was very happy with my choices, and with the exception of the fried chicken night at O'Sheehans, enjoyed every meal (foodwise) at each restaurant. It should be noted that while very food, the portion size at chin chin in tiny, I ordered 2 entres and could have easily eaten 3 with no issue. The reason I call my overall experience a mixed bag was primarily the way you are handled as a single diner. Norwegian does "freestyle" dining, so you are not assigned a dining room or service time each evening. They also don't seat you with others, this meant that I was seated alone at nearly every meal. Occasionally (like breakfast, I am sooo not a morning person) this was nice, but it did make for an isolated feeling some days. If you are going in a group this wouldn't be an issue, it just was for me as a solo vacationer. Overall, I enjoyed my time in Alaska, I don't think I will give up cruising. It was my first time, but next time I will absolutely try a different cruise line. Perhaps if I am going with someone else I may give Norwegian another try, but its unlikely. Read Less
Sail Date June 2015
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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