5 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the itinerary although we had been to all of the countries that were on the itinerary as recent as on a river cruise in 2017 to Viet Nam and Cambodia. The embarkation took 2 1/2 hours of which was the ... Read More
We chose this cruise because of the itinerary although we had been to all of the countries that were on the itinerary as recent as on a river cruise in 2017 to Viet Nam and Cambodia. The embarkation took 2 1/2 hours of which was the longest embark that we had to endure after a long flight from US to Hong Kong one day prior. We were tired and hungry, but all of the restaurants were closed by the time we got on board because it was time for Muster. Our package included premium beverage, four specialty dining restaurants, unlimited internet, which was nice although the internet was crawling most of the time, and 120 free phone calls of which we used 55 minutes. We were extremely dissapponted to find out that we had to pay NCL $69 each to get a Viet Nam Visa and $89 each for a Cambodia Visa at embark. Of course, we were not aware of getting visas in advance because we planned not to get off in Cambodia because the ship only port one day there, and because we were in Cambodia 2017. The River Cruise Company advised us in advance that we had to get visa for Nam and Cambodia, but NCL did not. Moreover, Viet Nam charges $25 for its Visa; Cambodia charges $30, and it took us less than 5 weeks to get both visa. NCL charged $69 and $89, 3x the charge??? When several passengers asked the crews at the reception, one said because it was an emergency visas; other said to me because they “are merchant” visas. I pointed to that crew member the Viet Nam visa that was stapled to my passports in 2017 indicating that was a “merchant” visa, too, yet, I didn’t have to pay $69 and I got to keep the visa. I don’t know if that crew member got trained appropriately or he thought he could fool me into believing his feeble infor. On this trip, we had to turn in our Nam Visa on the last port day in Nam. So for those who want to keep it for souvenir are of our luck! The food in the Specialty Dining Restaurants was mediocre and poor in some instances. The restaurants’ staffs seemed trying but the execution was poor. At Cagney’s Steak house, I asked for a medium rare filet mignon, it came out rare. The server took it back, the kitchen recooked the steak that I already cut into instead of giving me a new one. What happened if I were sick with a cold or have some kind of contagious illness? Some thoughts for the management. Another incident at Chin Chin, Asian Fusion Restaurant, a line item on the menu, “Chinese Chicken...” one of the passengers asked the server, “what is Chinese Chicken?” The server responded with a laugh, “may be it’s small...” He then apologized later knowing what he said was inappropriate. Note for NCL management, there should be no Chinese Chickens, no American Chickens, and etc...on the menu. There were many more that we could name. In summary, we have cruised many times on large cruise ships and many more on river cruise ships, our experiences were better than NCL, which was our first time. We are not so sure if we want to give NCL a second chance! Read Less
Sail Date: February 2019
Cabin Type: Balcony Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked ... Read More
Cabin Type: Balcony Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked and called my bank it had never been stopped..it was the the ships staff's fault..no apology and rude service at the service desk. Drink package extremely too high. My wife did not drink, but was forced to pay $1,700 for both if interested. The drinks were grossly overpriced and had another 20% added on top plus USD prices then converted to AUD...biggest rip off ever. The tender service was shocking at every port, waiting lines up to three hours in the hot sun. The food was terrible even in the restaurants, the buffet was cheap and sloppy. Just ok service at restaurants, even the specialty ones (3). The cabin beds were hard Had to take pain pills for a severe bad back pain .The whole 19 days were pretty dismal. Read Less
Sail Date: November 2018
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. ... Read More
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. When you complained about things they just say thanks for your feedback. We got off after 9 nights, this was a 19 night cruise. Never had such rude staff, bland boring food. No one was happy on board. The woman at Azure dining room didnt even greet you at night, just looked at you. Buffet staff didnt help cleaning tables etc. Didn't have range of beer, and what they did have was flat. If you complained to pool deck bar staff, they just ignored you and walked away then charged you for drinks you didn't even have, another argument with concierge staff. Don 't know how they can take your money, then change itinery to below what you had booked for. Seats in theatre were so low down, shows were ok. Started repeating acts. I would never recommend to anyone, we have been on several cruises with other lines and they were all great. So many unhappy people on board, glad we disembarked half way through wasn't going to stay another night on the cruise from hell. Read Less
10 Helpful Votes
Sail Date: November 2018
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs ... Read More
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs not train (service terrible). for example, the waiter pour coffee for our friends but forget to pour it for us. In the past, our room were service for 3 times a day, on this cruise skip the morning service. We spoke with a lot of guests on this cruise, they also also indicated NCL have cut back on their service. Over all we had a bad experience. we were hoping for some compensation but no offer of compensation were made. No A/C in rm for hrs. No TV for couple days. Staff not trained, poor service. Rm cleaned late afternoon. No Port talks given and little info on ship. Arrive Ports late and cuts. Worst cruise experience! Read Less
3 Helpful Votes
Sail Date: April 2018
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many ... Read More
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many times as possible. Waiters and most of the crew members never greeted any guests, including sales personnel in the shops, they just ignored you. Shows were terrible, only the shows by Lisa Anna Ching and the acrobat show at the end of the cruise were good in a 15-night cruise. Shuttle bus for Kagoshima was $15 per person which was a ripoff and no shutter bus was arranged in Shanghai which was a distance from the nearest subway station. Due to the visa problem of a few guests, the ship was delayed to arrive in Hong Kong which had created problems in the shuttle bus service. I definitely will not take any NCL cruise again and use the same money to go for other cruise lines. Read Less
17 Helpful Votes
Sail Date: June 2017
This was our first cruise with Norwegian Cruise lines, and it was also the last. We have done several cruises with Celebrity and Royal Caribbean. This cruise line does not measure up for us. We paid $4,000 to upgrade from an inside ... Read More
This was our first cruise with Norwegian Cruise lines, and it was also the last. We have done several cruises with Celebrity and Royal Caribbean. This cruise line does not measure up for us. We paid $4,000 to upgrade from an inside cabin to an outside cabin on the back of the boat. The cabin was small and bathroom except for the shower was very tight. I'm a little over 6' tall and it was almost impossible to use the toilet. There was simply no room to even stand up. You had to move out of the toilet compartment to get your pants up. In addition to this as part of the upgrade package we were supposed to get internet included, a beverage package and gratuities. That never happened. They would not honor it and blamed it on our travel agent. The food was substandard, well below anything we have experienced in the past, I did like the open dining concept though. My wife enjoys playing the slot machines, but the whole casino was a smoking area, so if your a non smoker, it was tough to stay there for very long. The one good comment I would have was the stateroom attendant did an excellent job of looking after our room. The other bathrooms on board ship were passable, some clean others not so clean. We had booked three excursions on this trip, Two were good, White Pass summit by rail and a bus excursion that toured a hatchery, a glacier, and a botanical garden. Thee third was a water tour, the mists of Skagway (??). We got 10 minutes out and had to return because of a mechanical problem. I have to say there is way better value for your money than Norwegian Cruise lines. Read Less
6 Helpful Votes
Sail Date: August 2016
I wanted to make my wife's 50th birthday something she would remember! Well, thanks to NCL, it will be memorable....but not in a good way. 2 Days prior to sailing I receive a call from my travel agent informing me that Skagway was ... Read More
I wanted to make my wife's 50th birthday something she would remember! Well, thanks to NCL, it will be memorable....but not in a good way. 2 Days prior to sailing I receive a call from my travel agent informing me that Skagway was canceled because NCL decided to do maintenance on the propulsion system on the single most expensive sailing of the season. ( Yes I could have picked a less expensive sailing...but again...it fell on my wife's birthday.) I was informed that we were going to get a $100/cabin on board credit...after spending almost $5000 on the cruise. Needless to say I was a tad bit miffed. I called NCL and was politely told to pound sand. I then called the Executive offices...and again, in a much more friendly way told to go "F" myself cuz they werent doing anything for us. I should be happy with the $100 on board credit. Apparently enough people called and they finally refunded one day of the cruise. It sounds nice, but it was still a win for NCL and bolsters their profits. (a mere $78.6 million in 1st quarter 2016 profits) On to the cruise....really a disappointment: My cruise experience was less than favorable. The main sticking point was the staff...from the cruise director to the bar tenders. Don't get me wrong, some of them were great...my room guy was fantastic. I even tipped him above the pre-paid gratuity. One of the waiters in the martini bar was amazing...tipped him too! The ones that irritated me....rather infuriated me was your Cruise Director, Archie. He seems a nice enough guy, but is it really appropriate to joke about the fact we had our itinerary changed and we wouldn't be going to Skagway? I know he was kidding, but more than just myself found this to be in really poor taste and completely unprofessional. Never the less, really hit a sore spot and kinda put me in a rotten state of mind the rest f the cruise. If that wasn't enough, the bar staff needs to lighten up when someone says a drink isn't correct. I asked to have my drink re-poured because it was kinda nasty. He snatched the glass from me....huffed away, grabbed the bottles that were required and poured in front of me...pushed the glass across the bar and in a rather terse tone asked, "will this do, SIR?" The other issue was the lack of activities on the ship. Since we spent more time at sea than we did in port, it would have been a grand idea to have stuff available for the passengers. On the way back, the bars closed...the gift shop closed and the casino closed. The only thing to do was pay $20 to play bingo which is a totally controlled game since you can dictate the outcome because the cards are pre determined to what one wins and you can dictate the winning card based on the pot. The food on board was OK. It was presented nicely but really lacked any flair. The taste was really blah. No offense, I have had better food at Denney's. I had a NY Strip the 1st night that I ordered Med. It came out cold...well past well done and dry and lacked flavor. My friend also ordered the same....we both sent them back. Anyway, Not a positive experience to say the least. The compensation offered was a kind gesture but truly overall, doesn't account for all the shortcomings. Unless NCL where to have some absolutely amazing offer, I cannot say I'll ever choose NCL as a choice and would not refer a friend. The way we were treated was less than acceptable. There you have it fellow cruisers....you've been warned. Read Less
27 Helpful Votes
Sail Date: May 2016
If you are full time cruisers, boy do i have some information for you. We just did a 7 day cruise to alaska, and we got surprised by new policies. 1. You cannot remove the gratuities from your bill, on ship and pay cash like we do. ... Read More
If you are full time cruisers, boy do i have some information for you. We just did a 7 day cruise to alaska, and we got surprised by new policies. 1. You cannot remove the gratuities from your bill, on ship and pay cash like we do. Now you get a form to fill out after you leave ship to e mail to their home office and you might get reimbursed. 2. You cannot cash a travelers check at the office for cash. You can put the money in your account and then they will charge you a fee to get cash. 3. In room breakfast is only sweet rolls-coffe-tea served from 6am until 10am. If you want fruit-juice-eggs with your breakfast you are charged $7.95 from 10am until 6 am you are charged $7.95 for all room service orders. 4. The food in the garden café is the same everyday (a lot of pork) and it is never hot. 5. On sea days there were no activities to do. 1 trivia-buy jewelry-buy paintings. the movies that were shown were sci-fi or cartoons. THE TV CHANNELS WERE 5 NEWS-4 SPORTS 1 TV SHOWS 1 CHILDREN SHOWS- 1 MOVIE CHANNEL ( 5 MOVIES REPEATED OVER & OVER.) 6. Thresholds at inside doors are a problem to get over in a wheelchair. there is no way to get near the front row in the showroom without using stairs. People who can’t see good need to be close to the stage. we didn’t get to see any of the live shows. 7. We cruised on this line last year and we didn’t have any of these problems. The new policies are geared to nickle & dime you to death. i can see that this cruise line will be getting only first time travelers, as the travelers learn from others what is going on and to go to other cruise lines. So if you are planning a cruise and like the new policies then norwiegen cruise lines are for you. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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