80 Norwegian Jewel Senior Cruise Reviews

We chose this cruise because of the itinerary.We wanted to visit all of the Hawaiian Islands and this did the trick. An added benefit turned out to be the 5 days at sea! We never realized how relaxing, yet interesting the ship would be. ... Read More
We chose this cruise because of the itinerary.We wanted to visit all of the Hawaiian Islands and this did the trick. An added benefit turned out to be the 5 days at sea! We never realized how relaxing, yet interesting the ship would be. We loved the on board lectures, the activities, and just the opportunity to take naps or find a place to read. The restaurants and the food were terrific---never disappointed. Loved all the shore excursions---got a chance to see the calmer side of the islands, not just the shopping and hustle side. The entertainment was very good with quite a variety. We also enjoyed listening to the different musicians and groups on board. The cruise staff also recognized Veterans on board---several get-togethers were organized and the final party included 53 Veterans from the US and Canada. It was a great cruise---we are counting it as one of the best cruises since we have retired!! Read Less
Sail Date October 2019
I was a bit worried about a "cold weather" cruise because I'd never experienced one. Surprise! The weather did not in any way interfere with our great time and wonderful experiences. We saw the Northern Lights!!! The ... Read More
I was a bit worried about a "cold weather" cruise because I'd never experienced one. Surprise! The weather did not in any way interfere with our great time and wonderful experiences. We saw the Northern Lights!!! The scenery was incredible and so very much to see. We dressed in layers for the weather but other than that, an a tiny bit of rain in Juneau, the weather was never mentioned, discussed or thought about. All port stops were extraordinary. My favorite, of all three which are favorites, was Ketchikan. Ketchikan was the most picturesque village we saw. I very much enjoyed the entertainment on board; especially the Cirque du Bijou (I think that's the correct name). Those folks were simply amazing. Our dining experiences were are pretty okay. I did not care for Chin Chin at all. We waited thirty minutes to be seated and then an additional thirty minutes to order. Our food order was incomplete and very bland. We did not mention the incomplete order because we didn't want to waste any more time. Just not my favorite at all. We were very fond of O'Sheehan's Grill & Pub. There were always friendly staff and guests around to visit with. Service was perfect. Great cruise! Read Less
Sail Date September 2019
I chose this Cruise along with my fellow friends. ( Choir and Ukelele Groups. ) I was able to utilize my Scooter on-board and that allowed myself to enjoy every adventure and opportunity offered. I had a Wheelchair accessible Cabin and ... Read More
I chose this Cruise along with my fellow friends. ( Choir and Ukelele Groups. ) I was able to utilize my Scooter on-board and that allowed myself to enjoy every adventure and opportunity offered. I had a Wheelchair accessible Cabin and it was just perfect. Room for my scooter and plenty of room left for every other need we may have had. The cabin was lovely and the care given every day to keep it clean and lovely was without any doubt, exemplary. The ship was beautiful and at all times well kept and clean and enjoyable to be aboard. The staff were absolutely magnificent.......always pleasant, helpful, thoughtful and very attentive. ( Always a Smile and a Hello. Some made a point of trying to remember your name.) Every need that one could have was met and More. The excursions offered were many and covered so many different interests. There was something for Everyone who may have wanted an adventure in Port. The activities and entertainment onboard were top of the line and very enjoyable. ( The only suggestion that I would like to make is to reduce the cost of the Bingo Games so that more people could participate and perhaps there should be more games than just 3 and larger prizes.) The help getting onto and off of the ship was just great. The staff knew what they were doing and made it very easy for all the passengers to follow the directions and get to the correct place and any help that may have been required was provided. This was my first cruise but it certainly will not be my last.......I am excited and can hardly wait to do it again. Thank you for a wonderful adventure! Read Less
Sail Date September 2019
We chose this cruise because it fit our time line. We were going from Alaska to Oregon. We spent 10 days exploring Alaska before we boarded the ship in Seward. We are in our 70s and felt like we were on a seven day date. We loved the ... Read More
We chose this cruise because it fit our time line. We were going from Alaska to Oregon. We spent 10 days exploring Alaska before we boarded the ship in Seward. We are in our 70s and felt like we were on a seven day date. We loved the shows and music. We danced every night. The ports and excursions were amazing. We wish everyone we met on the cruise had spent more time in Seward, the Alaska Sealife Center shouldn't be missed. Our cabin was beautiful and spotless. Everything from arrival to departure went smoothly. We were especially impressed with how smoothly getting on and off the ship in ports went. The ship had something for everyone. We did not participate in any of the daytime activities on the ship. We just explored and watched the beautiful scenery when we were at sea. We just ignored the sales pitches..art, jewelry, etc. We hope to do this again and highly recommend it to anyone. Read Less
Sail Date September 2019
We chose the Jewel to Alaska for several reasons. Entertainment, good food, Alaskan ports to visit, and the NCL family. Entertainment on the ship is always available. Our favorite venue is the Stardust evening shows. The cruise ... Read More
We chose the Jewel to Alaska for several reasons. Entertainment, good food, Alaskan ports to visit, and the NCL family. Entertainment on the ship is always available. Our favorite venue is the Stardust evening shows. The cruise performers put on three outstanding shows. The first was Velvet, a music and dance production with many costume changes and a fantastic light show set to the music. The second was a collection of songs and dances. It also had the wonderful voices, lights, dancing, along with the stage band. The last performance showcased the acrobatic abilities of the cast. Amazing!!! Other nightly shows included a very funny comedian with a late night bonus. He could really work the crowd. There was a Russian couple that performed feats of strength and balance, as well as aerials. Good food was found everywhere. Our favorite was the Garden Cafe. Rowen Luna, an assistant chef, was at a carving station. His salmon was the best on the ship, and I tried a couple different salmon dishes. He always greeted us and wished us an enjoyable cruise. He also took the time to explain how the meats were prepared in the big ovens. His roast suckling pig was a work of art and flavor. Of course, NCL strives to make everyone feel welcome and part of their family. That is the main reason we prefer NCL over the other cruise lines. Read Less
Sail Date July 2019
I did a B2B 6/17 to 7/1/19 because it was cheaper than one week if you consider how much more it was for the one way airfare to Vancouver and from Seward over the roundtrip to Vancouver. I don't know how much faith you can put into ... Read More
I did a B2B 6/17 to 7/1/19 because it was cheaper than one week if you consider how much more it was for the one way airfare to Vancouver and from Seward over the roundtrip to Vancouver. I don't know how much faith you can put into my review because these were my 10th and 11th cruise and I have enjoyed them all. Some were better than others but I had a good time on each one. The Jewel is my new favorite ship. It was cleaner and neater than most I have been on and I love the buffet layout. The buffet has 5 islands rather than long lines. If there is a line at the carving station, you can move to the other entrees and circle back later. I never had more than 3 people ahead of me for any item. Usually I had open access to the item I wanted. Part of what made this a great cruise is the Solo program. We had a great group and there were several of us doing a B2B. The solo hosts Raphael and Queena did a great job too. The Captain got us in close to the glaciers and seemed to do his best to make sure we got to see the sights. We had very good weather too, which didn't hurt. I saw the General Manager pick abandoned drink cups off the deck while wearing his dress uniform. This dedication to cleanliness and detail carries over to the crew too. Read Less
Sail Date June 2019
Alaska was on our "bucket list" so we started out with a 6 day NCL Land Tour from Fairbanks, ending in Seward. That trip alone was well worth it...but on to the cruise! Embarkation from Seward was a piece of cake. The first ... Read More
Alaska was on our "bucket list" so we started out with a 6 day NCL Land Tour from Fairbanks, ending in Seward. That trip alone was well worth it...but on to the cruise! Embarkation from Seward was a piece of cake. The first meal in Azura was bit slow and clunky but the food was good and we weren't in any big hurry! Overall the meals were fine, particularly the specialty restaurants. The food in the main dining rooms was "good", and the service was more than adequate. Specialty restaurants were SUPERB, especially Le Bistro and La Cucina! Our mini-suite was perfect and our Room Steward, Rolando did an excellent job keeping it clean and tending to any of our requests...kudos to Rolando! The extra USB ports were a nice add. Overall the refurbished ship was clean and redecorated nicely. I was a bit disappointed that the seats in the Stardust Theater were not replaced during the refurb. They were low and uncomfortable two years ago and they are the same now. We were so busy, we managed only one show..."Rock You Tonight". It was GREAT...wonderful singers, dancers and band. An awesome production! I do like the smaller ships like the Jewel where you do not need to make reservations to get into every event. The ship entertainment was good...some very talented folks. Lots of pop music & jazz. I do wish there was some "Classical" music on board, maybe in the main lobby. It might give the ship kind of a "high class" feel. (There is a grand piano there which I have never seen used.) The gym was clean and all the machines seem to be working. The bar service was spot on. I will say the wine in the wine tasting event was a step lower that those I've been to in the past...and believe me I am not a wine snob. But I did pay extra for some GREAT wine in the specialty restaurants. Of course you go to Alaska for the spectacular views and scenery. The glacier viewing was excellent. I did spot humpbacks on three occasions from our balcony. Lots of good "Kodak Moments". Just staring out the balcony at the snow capped peaks was awe inspiring (especially for a couple from "flat" Florida!) The best part of the cruise were the ports and excursions. We did the Zip Rider/Wale watching tour...WOO HOO, what an adrenaline rush! We did the Helicopter Ride to the Glacier and Dog Sled Mushing, which was probably the best shore excursion we've ever been on! We also did the Wilderness Glacier trip where we canoed up to a glacier...also an outstanding trip! Between my camera and my Go-Pro I took over 2100 pics...many great memories. Overall the ship, crew and cruise met all of our expectations. Kudos to General Manager Steve for running a tight ship. Kudos to Jenny, Group services Coordinator for coordinating the Meet & Mingle and kudos to Dilip our Concierge who was always ready to assist us! Now that Alaska is crossed off the bucket list, it's time for French Polynesia/Hawaii in 2020. THANKS NCL! Read Less
Sail Date May 2019
We went on this first cruise for our 30th anniversary. I chose this Norwegian cruise after reviewing choices from our travel agent. I based my choice on the itinerary of the trip, online reviews (including Cruise Critic), YouTube videos ... Read More
We went on this first cruise for our 30th anniversary. I chose this Norwegian cruise after reviewing choices from our travel agent. I based my choice on the itinerary of the trip, online reviews (including Cruise Critic), YouTube videos from previous passengers, the smaller size of the ship and the price for a balcony stateroom. Everything about this first cruise was fabulous! Every staff and crew member was polite, courteous and professional. They called us by name, looked us in the eyes, smiled all the time and all asked if we needed anything. The ship was very clean, attractive and had a great variety of events. We could also get away to the quiet of our stateroom and not hear our neighbors or people in the hallways. We made our hotel stay before the trip thru NCL. There was a representative from NCL at the hotel the morning of departure to explain to us what to expect in getting on the ship and there were 2 large buses to get us to the port. We did arrive in Vancouver Canada the day before the cruise and intended to explore the city but travel weariness had us staying in. In hindsight I'd book an extra night so that we would be able to spend a day in Vancouver, it looked beautiful from the bus. Our excursions were arranged through the ship ahead of time and were very easy to get on and off in time for the leaving from port. I appreciated the variety of excursions and the range of costs which allowed for anyone to meet budget constraints. We took the inflateable boat to Betten Island and hiked through a rain forest for our Ketchikan stop. We did see eagles and a whale on this trip. We did the Mendenhall Glacier/Nugget Falls and Mt Roberts Tram excursion in Juneau. I would recommend this as the glacier and falls were absolutely beautiful. The view from the top of Mt Roberts is incredible! I don't recommend eating in the restaurant at the top of the tram... very slow service and little choice on the menu. Our excusion in Skagway had to be cancelled due to circumstances beyond NCL control and we were reimbursed for the missed trip. However, we still saw the town and got a good appreciation for the settlers that opened the town and the gold rush seekers' experiences. Glacier Bay is so amazing and this cruise also went to Hubbard Glacier. We saw more whales in this fjord. Tip: don't try to take pictures or videos of whales! They are too quick and you'll miss them. Just watch these graceful creatures and buy souvenir photos. LOL! If you can, take a trip that goes to Hubbard!! So massive and beautiful! Not all itineraries include this stop, so be aware. We made a hotel booking independently of the cruise at the end of the trip so that we could rest before the return flight. Once the ship found out we had this reservation, they made arrangement to get our luggage from the ship to the hotel for us. We did shuttle from the ship to the city center in Anchorage with other passengers and then had to make our own arrangement to get from there to the hotel. Fortunately it was only a few blocks walk. Side note: we booked at the Sheraton Spa Hotel in Anchorage. It has no shuttle service to anything and the rooms had little sound dampening between rooms. We listened to our neighbors argue for 3-4 hours before bed. The food was very good. We did get a meal deal for 3 meals in the restaurants that are not complimentary. Cagney Steakhouse is the best!! We ate there twice. We also ate in the Italian venue La Cocina and it was ok.... not spectacular and not bad. The Garden Café and Great Outdoors had a large variety of food and each day there was a theme for one of the meals, as in Italian or German. This is a complimentary buffet and the food was fresh, never had any hint of being massed produced or under heat lamps. I am a nurse and was impressed with the ship's focus on hand hygiene as we boarded/re-boarded the ship and when entering food service areas. Now when I use the hand gel at work I smile and think "washy washy" as the crew would say :) We had a great time on this trip and have come away with great memories of Alaska. Thank You Norwegian! Thank you Zac Wilson at Daydream Vacations for being our travel agent! Read Less
Sail Date May 2019
This was our second NCL cruise and found the experience excellent. Embankment was fine although in Sydney it takes a little while to clear customs. The ship had been recently refurbished and was like new. However some of the updates ... Read More
This was our second NCL cruise and found the experience excellent. Embankment was fine although in Sydney it takes a little while to clear customs. The ship had been recently refurbished and was like new. However some of the updates looked like it had been a rush job but it was still very good. We found the ship very easy to navigate and explore. This was stark contrast to our previous cruise with MSC in Northern Europe. The food on board was probably the best we have experienced on a cruise particularly the buffet and the french restaurant. Simple but good. Cruise staff were friendly but not overly friendly and our cabin was well maintained, As per usual NCL Ports of call were excellent and getting off and on the ship was seamless.Did not use onboard excursions as it was much cheaper to organise our own. Disembarkment in Sydney was excellent and the quickest we have experienced. Read Less
Sail Date January 2019
Traveling with a disabled person, was concerned that it would be a nightmare but was very happy with the attention given that made sure our trip was comfortable. Every issue and concern was resolved immediately. Embarkation and ... Read More
Traveling with a disabled person, was concerned that it would be a nightmare but was very happy with the attention given that made sure our trip was comfortable. Every issue and concern was resolved immediately. Embarkation and disembarkation was easy. Sydney was an absolutely beautiful pier. The food and service at Cagneys was delightful. Selection of food was varied and very good in all other restaurants. Felt the taste of the food of the Chinese restaurant Chin Chin did not live up to my exceptional experience in the Norwegian Gem. Not sure if they modify the food taste and spices based on where in the world is sailing from. The tours were all good to excellent. My cabin Stewart was one on the best I ever had and I have been on dozens of cruises. The disability officer on board was exceptional. We were lucky and had exceptionally smooth voyage with minimal rough seas. The entertainment was varied and unquie. The cirque Bijou was mesmerizing and worth the trip. One on the better shows I have seen. The other shows were good as well. Had great lounge singers. Fell in love with Carrie who played guitar and sang songs in some of the lounges. Had small glitches in the 13 days aboard but every one was resolved to my satisfaction. Pleased with the customer service orientation. Read Less
Sail Date January 2019
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with ... Read More
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with différents shows but some with same performers. Service are excellent with smiles in their face and minds. Embarkation and disembarkation were smooth as supposed to be. Singapore is very model and clean with many excellent facilities, Bali is beautiful but to many traffic. Love Darwin with manageable small town and large botanical garden. Brisbane is modelly beautiful with rich historical town. My wife love all activities and joined many of them. For the ports and shores are mostly excellent (that’s why I choose this itineraries!) only some required tending in the rough sea but that understandable. Some port is kind of miss and hit but we just site relax on the ship with nice jacuzzi and swimming pool. I love to go again with Norwegian Cruise in the future with different itineraries since the world has so many wonderful places to visit. Read Less
Sail Date November 2018
Friends recommended Norwegian and the Jewel cruises to Alaska from VanCouver. This was our first cruise in over 35 years my have things improved! We were in a penthouse suite 9000 in the very front of the ship. Very quite area of ... Read More
Friends recommended Norwegian and the Jewel cruises to Alaska from VanCouver. This was our first cruise in over 35 years my have things improved! We were in a penthouse suite 9000 in the very front of the ship. Very quite area of the ship with a huge deck area spacious suite with exceptional perks. We received the “Royal Treatment “. I cannot brag enough on the staff and how well were taken care of. I have zero complaints and only high praise for all the hard work that went into making our trip great. The entertainment went beyond our expectations! The restaurants were exceptional. We went on a 7 day cruise starting in Van Couver with stops in Ketchikan, Juneau, Skagway then disembarked in Seward. Norwegian has all the small details taken care of and are very very good at it. We were fortunate that EVERYTHING went like clockwork. Thanks Norwegian, loved it! Read Less
Sail Date August 2018
NCL knows how to treat their customers. The entire staff was wonderful and tried to please us in every way. The entertainment was outstanding! The food was the best. So many selections that I liked in the dining room, even though I am ... Read More
NCL knows how to treat their customers. The entire staff was wonderful and tried to please us in every way. The entertainment was outstanding! The food was the best. So many selections that I liked in the dining room, even though I am a very picky eater. I loved O'Sheehan's Bar and Gill with the best menu and a booth to look out of the ship. The ports were fantastic, free shuttle bus to Juneau which was very nice. I have cruised on over 50 other cruises, and this was the first time that boarding was so fast and getting off the ship was very organized and not very long at all. I was impressed!!!! The Cruise Director did a great job. The not so Newlywed Game Show was outstanding, The comedians were so funny! I would go on this cruise again. Alaska is beautiful and NCL knows how to treat their customers. I am a very happy customer!!!! Read Less
Sail Date July 2018
My husband and I chose this cruise because we had traveled almost around the world, but never to Alaska and have heard a lot of positive things about it from friends. We decided take the inner passage cruise from Vancouver to Seaward, ... Read More
My husband and I chose this cruise because we had traveled almost around the world, but never to Alaska and have heard a lot of positive things about it from friends. We decided take the inner passage cruise from Vancouver to Seaward, and instead of flying back from there, we opted to sail back to Vancouver. So we did 2 cruises in one. This gave us the opportunity to take it easy and do some shore excursions as we headed north and others as we headed south. We are very happy having made that decision and that choice. Embarkation was very smooth. The ship was lovely, very well appointed, spacious and had everything one could ask for. The cabins (staterooms) were well equipped and always kept clean and attractive by the attentive staff. The service was excellent. We liked the Open Plan where we could choose where and when to eat. The Dining rooms were fabulous and choice of foods, great. We have already started thinking about our next vacation. Read Less
Sail Date July 2018
My husband and I, an elderly couple, took the Norwegian Jewel Alaska cruise August 13-20, departing from Seward and arriving in Vancouver, B.C. ; this was our fourth cruise with Norwegian and first on the Jewel. We cruise with NCL ... Read More
My husband and I, an elderly couple, took the Norwegian Jewel Alaska cruise August 13-20, departing from Seward and arriving in Vancouver, B.C. ; this was our fourth cruise with Norwegian and first on the Jewel. We cruise with NCL primarily because of “Freestyle Dining.” Many years ago I accompanied my mother on various Princess cruises and enjoyed dressing formally for dinner, but set dinner times, company-selected table companions and dressing up hold no appeal for us, so Norwegian suits us perfectly. We began our cruising career with an obstructed-view outside cabin and have worked our way up to a balcony; having read the cabin would be supplied with a coffee-maker, we brought our own brew. Sitting on our balcony, drinking Peet’s French roast with the gorgeous Alaskan landscape slipping by - pure bliss! For those who spend little time in their cabins, a balcony may be a poor choice, but now we wouldn’t cruise any other way; my husband is an avid photographer and appreciated being able to use a tripod without being surrounded by hordes of people jostling for a view of the glaciers. Our experience on the Norwegian Star (Dubai to Venice, March 2017) was in some respects superior though I don’t know if this is due to differences between the ships or to some fleet-wide degradation. I’m referring to O’Sheehan’s, which was wonderful on the Star, much less so on the Jewel. Aboard the Star we took all our breakfasts and lunches at O’Sheehan’s and were looking forward to the same on the Alaska cruise. Our first breakfast aboard we headed to the restaurant and were disappointed to find that instead of an à la carte meal, the venue offered only an “express breakfast,” which included some gross scrambled eggs (made from a mix?) and watered-down orange juice. Since it was a cruising day, I don’t know why anyone would feel the need for an “express” meal. Aboard the Star the Reuben sandwiches and chipotle chicken sandwiches were perfection; aboard the Jewel, a Reuben isn’t offered and the chicken sandwiches and Caesar salad were mediocre. We didn’t go back. With the exception of three specialty dinners, we took most our meals in the Tsar’s Palace; the food was excellent as was the service. We never had to wait more than five minutes for a table and were usually seated immediately. Our package included unlimited alcoholic beverages. I don’t drink, but my husband enjoys a glass of wine at dinner and was pleased with the selection. We had one dinner at Chin Chin, the Asian restaurant, which was average as was its counterpart on the Star. We ate at La Cucina (good), Teppanyaki (fun experience and very good) and Cagney’s (outstanding and the best filet mignon we’ve ever eaten). The Garden Cafe was a zoo and noisy to boot. Because the weather was cool, most people didn’t want to eat outside, which would have distributed the diners better; the one lunchtime we went up there, on a cruising day, passengers were eating their meals standing up for lack of seating. No thanks. I read recently that Cruise Critic rated Norwegian’s internet service as one of the best in the industry; whoever wrote this obviously hasn’t cruised on the Jewel. Our package included 250 minutes of internet service as it did on the Star. Our Latitudes level also included an additional 30 minutes; aboard the Star we went to the internet cafe where the attendant added the extra 30 to our account. When we tried to do this on the Jewel, we were informed that this offer was only valid if the passenger had purchased the initial 250 minutes. I checked on NCL’s website; this is correct, and the young woman who attended us (who was very polite) was right, but this policy seems just plain cheap. In any event, the internet connection was terrible and many of our minutes were eaten up waiting for a page to load. Despite a $50 credit toward a cruise-sponsored tour that our package included, we decided to make independent arrangements. On the internet I reserved a float plane flight in Ketchikan for my husband with Southeast Aviation, a company recommended by Lonely Planet. Miraculously, the weather was perfect and the flight exceeded his expectations. The Norwegian iConcierge app is a joke; at least aboard the Star it was possible to make tour reservations, an option unavailable on the Jewel. Since the dining hours can change slightly from day to day, it would be helpful to post them on the app. Menus for the day? Nope. On returning home we received an email from NCL asking us to evaluate the cruise. One question asked if we were familiar with Cruise Critic and, if so, were we planning to write a review. I replied yes to both, hoping this indicates the company reads the reviews and is interested in their passengers’ opinions. Although my negative comments may give the impression that we didn’t enjoy the cruise, I would like to stress that the negatives were minor compared with our overwhelmingly positive experience - the food, the itinerary, the staff, the state of the ship, our cabin. Within days of our return I reserved another NCL cruise for January of next year. Read Less
Sail Date July 2018
This was a bucket list cruise for my wife and I. Our excitement was in seeing the landscape, glaciers and cultures in the communities where we stopped along the way. We were more than thrilled by all of these aspects of our cruise BUT ... Read More
This was a bucket list cruise for my wife and I. Our excitement was in seeing the landscape, glaciers and cultures in the communities where we stopped along the way. We were more than thrilled by all of these aspects of our cruise BUT much to our surprise and pleasure was the “on board” aspects of the cruise. The ship is impecibally maintained and managed. It’s staff are welcoming, engaging and professional. The dining was excellent with never a wait to be seated with “free style dining”. And lastly, the all day entertainers were spectacular. In particular the evening shows in the huge theatre were world class presentations by professional singers, dancers, comics and acrobats. The shows were different every night and convienently timed every night. In addition, throughout the ship at various venues there were other musicians and entertainers to keep everyone mingling and engaged. Also there was a late night lounge for dancing with a professional DJ (too late for us Read Less
Sail Date June 2018
This was a 14 day cruise with a great itinerary - lots of ports to visit in New Zealand. Seamless embarkation with no wait at all and disembarkation was equally quick and easy. The ship's entertainment crew member, Gabby, ... Read More
This was a 14 day cruise with a great itinerary - lots of ports to visit in New Zealand. Seamless embarkation with no wait at all and disembarkation was equally quick and easy. The ship's entertainment crew member, Gabby, was responsible for the solo singles get-togethers, amongst her many other duties, and she was absolute fantastic. All our group concurred. She made a huge difference to our enjoyment level. The service by other staff members was also of a high standard. Reception staff, I.T internet cafe, the dinning staff, the excursion crew and the other entertainment staff genuinely surpassed service I have encountered on other cruise lines. It is surprising what a huge difference service can make! The ship is older than most other cruise ships but it was very clean and the dated lounges etc. didn't make a big difference to the overall enjoyment. I believe it will be going in for a retrofit in the next year or so. Evening entertainment was superb as were the shore excursions. Lots to choose from and their "Free at Sea" make the excursions more affordable. The excursion crew were somewhat disorganized and this often resulted in groups leaving the ship late for excursions. One was as late as 45 minutes - due to on board staff (not on-shore contractors) The only average or slightly below average was the food. It was institutional, boring and not as good as other N.C.L. ships. Unless one ate in the fine dining (surcharge) restaurant, in which case the food was better quality with more variety. Overall, this was the best cruise I have been on. Thank you N.C.L. !! Read Less
Sail Date November 2017
This cruise was chosen as a short experience for a number of long time friends to get together for a few days, rather than just meeting for the occasional meal together, and would include the friends partners rather than just a "boys ... Read More
This cruise was chosen as a short experience for a number of long time friends to get together for a few days, rather than just meeting for the occasional meal together, and would include the friends partners rather than just a "boys thing". The cruise was for 5 days, From Sydney to Tasmania and return, with days in port at Devonport and Hobart. The cruise was a pleasant experience, being the shortest duration we have experienced, and our first cruise with Norwegian Cruise Line. Entertainment, particularly the evening floor shows was possibly the best we have experienced, with a cast of 7 musicians, 2 separate singers and about 12 dancers. We dined in specialty restaurants each evening, and the reservation service worked well. Restaurant staff were always friendly and helpful, particularly as wife has a dairy intolerance, and so the waiters always ensured that all the food that she had in the restaurants was suitable. All the meals were delivered in a hot condition, and no-one in our group had any complaints regarding the food. We did not take any shore excursions, as we were all familiar with the ports. All the crew were friendly and helpful when needed, and were a credit to the ship and company. After enjoying this small sample, we have booked our next cruise with Norwegian Cruise Lines. Read Less
Sail Date November 2017
Best Cruise Ever. Cabin # 8008. This was a 10 day cruise. My 6th cruise with NCL. Best food. Best drinks. Best shows. Weather was a bit hit and miss. I love cruising. I think NCL does a great job. Some people like to complain about ... Read More
Best Cruise Ever. Cabin # 8008. This was a 10 day cruise. My 6th cruise with NCL. Best food. Best drinks. Best shows. Weather was a bit hit and miss. I love cruising. I think NCL does a great job. Some people like to complain about anything and everything! I prefer to see the glass " half full " . I think it is really important to treat each cruise as a separate event, and not to lump all the ships, staff, etc., into one big category. In a perfect world, I would like to see a NON smoking ship. The Casino, stinks. The pool deck can smell smokey as well. I would prefer some fans in the gym, as it gets stuffy. I also think that more and more people are abusing food on cruises. I cannot see how some people can eat and waste so much food. But, some things are NONE of my business ! Read Less
Sail Date October 2017
My husband and I flew into Seattle two nights before departing Seattle on the NCL Jewel for a 10-night Alaskan cruise to celebrate our anniversary and my birthday. We packed 3 medium size suitcases and one large suitcase anticipating ... Read More
My husband and I flew into Seattle two nights before departing Seattle on the NCL Jewel for a 10-night Alaskan cruise to celebrate our anniversary and my birthday. We packed 3 medium size suitcases and one large suitcase anticipating really cold temps in Alaska with layering clothes and warm winter boots. We did the 10-hour tour by Northwest which included a tour to the Boeing Airplane Factory. We really enjoyed this tour of the Seattle downtown and surrounding areas including the Salmon fish ladder at Ballard Locks and Dam. NCL embarkation went very smoothly. We arrived at the pier about 1030, dropped off our luggage, and stood in line to get our cabin card assigned, then sat waiting for our boarding group to be called. We were boarded and having lunch by 1:00pm at the Garden Cafe. NCL Jewel left port in Seattle around 4pmish on Saturday 23 Sep 2017. Our cabin was 10528, a balcony cabin, close to elevators. The room and balcony were kept clean during our 10-night cruise. Our cabin steward was a young lady (Wuan One sp?) who sang happy birthday to me and made me a cake out of a towel, flowers and sparkly confetti. Very sweet of her!! Cabin furnishings were showing wear and tear; recommend to NCL to refurbish within the year. Electronics for cabin need to be updated as well. The food was great at each of the complimentary restaurants except for the Chin Chin. We ate there the last evening and ordered Kung Pao chicken, steamed rice and spring rolls. The chicken was very tough, the sauce tasted old. Rice and spring rolls were good. I experienced extreme gas for several hours afterwards and frequent trips to bathroom. Maybe their other dishes are better. Entertainment and activities were outstanding. Something for everyone throughout the day even when in port. Alaska was beautiful (Skagway, Juneau, Sitka, Ketchikan, Prince Rupert, Icy Strait Point). We discovered that we over packed (way too many clothes and cold weather boots which were never worn). Our trip lasted 17 days flying from Cincinnati to Denver (one night), Denver to Seattle (2 nights in Seattle), NCL Jewel 10-night Alaskan cruise, 1 night in Vancouver, AMTRAK train ride from Vancouver to Seattle on the Cascades Train in business class (very nice), 2 night AMTRAK train ride on the Empire Builder from Seattle to Chicago, one night in Chicago, and flight from Chicago O'Hare to Cincinnati Airport. The two-night train ride on AMTRAK was not very restful, with us waking each time the train hot a bump, rocked or rolled. We slept for 13 hours straight in Chicago on a luxurious bed with a great view of the city at Magnificent Mile location. Flight from Chicago to Cincinnati on United was very relaxing. Made it home Saturday night by 9pm and slept for another 13 hours. Good thing my husband and I are retired (we are both in our young 60s), but we definitely needed a rest from our 17 day journey (trip of a lifetime and now marked off our bucket list). A word to the wise for advice on packing: We only needed clothes really for seven days as most outfits could be interchanged and worn again. We did not need heavy winter coats. We did not need cold weather boots. We could have taken three medium sized suitcases and two personal carry on bags and have been just fine. The more suitcases you have, the more difficult to navigate without assistance and additional expenses. There is plenty of room under the bed to store the suitcases. NCL Jewel freestyle cruising fit our needs where we could dine when we wanted to within restaurant hours. The perks associated with our cruise included the ultimate beverage package, $100 onboard credit and $50 per cabin deduction for port excursion. Drinks being served while still in Washington area while free under our package still incurred state tax which quickly eroded the onboard credit. Drinks could be pretty potent, so advise being aware and conscious of number of drinks consumed. They hit you hard when you get up and start moving around a rocking ship. Too easy to stumble from the rocking and fall and get hurt before ever starting the vacation. Also Medicare insured folks should be aware that Medicare does not pay outside the USA. One of our friends had to visit the ships doctor for a bad cold that turned for the worse and had to get a prescription for medicine (antibiotics, etc). His bill was $500. I have since discovered that Medicare insured folks can purchase additional supplemental or gap insurance that does cover outside the USA. We immensely enjoyed the WhitePass and Youkon Route train ride in Skagway and the Otter Express excursion in Sitka. We saw over 50 humpback whales, sea otters and seals and bald eagles in Sitka. Overall: This was a great experience. My husband and I had never been to Alaska and we loved the parts we saw. Luscious pine tree forests, beautiful pristine waters, and Oh My Goodness: The glaciers were magnificent! We witnessed and heard the loud cracking noise of calvings before they occurred. The staff on the NCL Jewel were extremely professional, courteous and helpful and actually looked and acted they were glad to be there serving the NCL Jewel and its customers. We loved it. We highly recommend taking this cruise. Read Less
Sail Date September 2017
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. ... Read More
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. Embarkation in Seattle was a little confusing to us, as well as the NCL personnel. There were circumstances we later learned that were overblown that kept cash paying customers from coming to Seattle to board the ship. They received a notice that if they were allowed to board the ship as their booking stated that they would be in violation of the Jones Act in some fashion. Most of us seasoned travelers could never figure out what the violation would have been unless it had something to do with the way the trip was booked by some of the cruisers in separate segments instead of the entire 49 day initial segment altogether. Anyway once we got past the visa/ETA snafu the boarding process was quick and efficient. We were welcomed aboard at the top of the ramp by a host of Officers and Uniformed Staff and once inside there was champagne being distributed by the wait staff and musicians were playing in the atrium. Having sailed with NCL on a few occasions we were familiar with the process of waiting for the staterooms to be announced as ready. We went up one deck to O'Sheehans and had some mozzarella cheese sticks and French fries while we waited. It wasn't long before they announced our floor was ready and we proceeded down what I like to call the "Secret Passageways" ( a couple of hallways on each side of the bar) to our room which was also located on Deck 8. The same as O'Sheehans. Clean, comfortable, cool and laid out well is how I would describe our Starboard side Oceanview Cat.A stateroom. Lots of closet space and convenient to the main dining room, Tsars, which has its Main Entrance just one floor below ours. The restaurant itself is on Deck 6. A spacious shower and the toilet was not cramped as is with a lot of other rooms. They replaced the mirror in our bathroom about 10 days before we reached Sydney. It was on their list of things to do. We had no issue with it. All in all I can recommend Stateroom 8122 as a good choice for location and quietness. The entertainment and Cruise Directors staff aboard the Jewel for this voyage was second to none. The Jewel Showband, the guest musicians playing guitars and piano in the atrium, the Alambre Trio, Taylor Kundolf, Fire and Ice, Temperature, the singers and dancers of the Jewel Production Cast and the Burn The Floor dancers kept everyone applauding the whole trip! Bravo.. The ports visited on this voyage were in order: Seattle WA, Ketchikan AK, Cruise Sawyer Glacier, Juneau AK, Skagway AK, Cruise Glacier Bay, Icy Point Strait AK, Sitka AK, Prince Rupert BC, Vancouver BC, Hilo HI, Nawiliwili Kauai HI, Kahului Maui HI (2 nights), Honolulu HI, Nawiliwili Kauai HI (2nd time), Hilo HI (2nd time), Nuku Hiva French Polynesia, Fakarava FP, Bora Bora FP, Moorea FP, Papeete FP, Raiatea FP, Bora Bora (2nd time and overnight),Pagp Pago American Samoa, Cossing International Dateline, Lautoka Fiji, Suva Fiji, Port Vila Vanuatu, Noumea New Caledonia, Isle of Pines New Caledonia, Sydney Australia, Burnie Tasmania, Hobart Tasmania, Sydney (2nd time) Melbourne, Australia, Burnie Tasmania (2nd time) Wellington New Zealand, Napier NZ, Tauranga NZ, Auckland NZ, Bay of Islands NZ and finally Sydney for disembarkation. 68 wonderful action filled days intertwined with days of nothing but leisure and enjoying the amenities of the NCL Jewel. Accolades to the Captains and the staff for our numerous tendering to a lot of these exotic locations that went off without a hitch. Using tender tickets and discovering that using ALL of the boats available was the best way to go with getting passengers off the ship and onto these islands so they could spend their time onshore. The weather cooperated 95% of the entire cruise with smooth sailing. The Jewel is a very capable ship and I look forward to visiting her again for another round of adventure. The officers made it clear that this voyage was a learning tool for them as well as an adventure for the passengers. Other than Alaska and Hawaii these were waters not traveled by an NCL vessel before and caution with safety seemed to be in place at all times. If this itinerary is ever visited again, along most of the same lines, I would seriously consider boarding for it once more. Read Less
Sail Date September 2017
We went to Alaska on the Jewel. I was so impressed with how well the ship was maintained and kept clean. The staff was so nice and friendly. The officers and crew were awesome. We had the pleasure to meet the Captain several times and ... Read More
We went to Alaska on the Jewel. I was so impressed with how well the ship was maintained and kept clean. The staff was so nice and friendly. The officers and crew were awesome. We had the pleasure to meet the Captain several times and it was obvious he cares about his ship. I enjoyed looking at all the plaques from the ports of call that the Jewel has been to, she's been all over the world. I really enjoyed the cruise into the Endicott Arm and Dawes glacier. It was so peaceful and magical and i appreciated the Captain navigating us through the chunks of ice so quietly and slowly. It was truly magical. I was nervous after i booked this cruise because of the bad reviews about the food being barely edible. But i found that to be the complete opposite. They had such a wide selection of fresh and delicious foods to appeal to everyone! I am a picky eater, i mostly eat whole fresh foods , and the Jewel had everything i needed at the buffet to make delicious meals . A fresh salad bar, low cal dressing options, fresh fruit that was chilled and delicious, yogurt, cereals, lots of lean meat options, cheeses, whole grains, fresh breads, etc. They also had the typical casino style buffet dishes which i never find appetizing and are not edible regardless of where i go. I didn't eat any of those dishes so i can't give a review of them. If someone served themselves a gross looking buffet dish and complains its gross, that's on them. My meals were delicious. I wouldn't expect everyone to find every buffet dish to their liking. I was really happy with the selection of foods, there was something for everyone. We also had a meal at Cagneys, it was a nice meal. And we had a meal at Teppanyaki's and it was just ok, the food is too heavy for me, i prefer lighter meals. At the two free dining rooms, i was able to order salads and an appetizer for my meals and they came fresh and tasted just fine. The entertainment was awesome, there are some wonderfully talented people on this ship, from the choreographers to the set designers to the actors to the musicians. I really enjoyed the shows. Read Less
Sail Date July 2017
I loved my experience on The Norwegian Jewel. I liked the smaller ship. The crew couldn't have been any nicer, always helpful with big smiles. I especially enjoyed the French and Italian restaurants. I also liked all the other dining ... Read More
I loved my experience on The Norwegian Jewel. I liked the smaller ship. The crew couldn't have been any nicer, always helpful with big smiles. I especially enjoyed the French and Italian restaurants. I also liked all the other dining options. The Casino was so fun (Leslie did a great job). My room was comfortable and always clean. My friend and I signed up for a shore excursion at every port. Our best was the zip lining in Skagway. Dusty and Ducky had so much patience with us two "old" ladies. It was a blast! The other excursions were also enjoyable. There were plenty of on board activities to keep you as busy as you wanted to be. Both embarkation and disembarkation went smoothly - everyone was so kind and helpful. I definitely plan to cruise Norwegian again, hopefully out of Boston to New England and Canada. I highly recommend the Alaska cruise with Norwegian. Read Less
Sail Date July 2017
My mother always dreamed of seeing Alaska; after my father died, I invited her and my daughter on an Alaskan cruise. My mother had never been on a cruise, but had friends who had shared about their travels. My daughter needed a break ... Read More
My mother always dreamed of seeing Alaska; after my father died, I invited her and my daughter on an Alaskan cruise. My mother had never been on a cruise, but had friends who had shared about their travels. My daughter needed a break before starting nursing school; she'd been on one cruise, the Caribbean for her honeymoon. This was my 7th cruise (all on NCL), the 4th to Alaska, and my first on the Jewel. Embarkation was a breeze. As a Latitudes member, we went to the express line. Cheerful staff greeted us and directed us to the appropriate lines. (Since we live near Seattle, I thought that would be a fun retirement job!) My one complaint was having to wait awhile (maybe 15 minutes?) in a large room after checking in and before boarding. Once onboard, we headed straight to Tsar's Palace, which would become our go-to meal spot for most of the cruise. Our cabin was almost ready by the time we got there after lunch. We were able to upgrade to a balcony using my NCL credit card points, and then successfully bid to get a mini-suite. So glad we went for the mini-suite; when the third bed was made up, we could barely move around. It was my first cruise with a balcony, and I'll never see Alaska without one! When we cruised up Endacott Arm, we could watch from the comfort of our room and not get rained on or jockey for a spot on the deck. Our steward gave us top service. The ship itself was bigger than most that I'd been on, but not as massive as the Escape which we took on our last cruise. My mom and I had the Specialty Dining Package, so I bought one for my daughter even though she's a vegan and I wasn't sure she'd find anything to eat. But staff at Tepanyaki, La Cucina and Le Bistro were great about adapting dishes for her. Mom and I enjoyed the food there as well; I thought the service at Le Bistro was a bit slow, but daughter said that's just French. Most of our meals were at Tsar's Palace. Food and service were great. I was surprised more people didn't eat there; we could always get a good seat. Tried Azura for dinner one night; good food and service - but noisier and more crowded. My daughter had a few meals at the Garden Cafe because she could choose her food (said the veggie burgers were great), but had to ask staff what was in each dish to know what was vegan. She found the main dining room would cater to her diet, and even had a staff member assigned for special diets. She also was able to get soy milk in her specialty coffees, though wished it were available in more venues. My mom enjoyed her coffee in the Garden Cafe every morning while we slept in, but wished there was a way to save her seat when she got up for a refill. I'm not one who takes a cruise for the entertainment venues, but traveling with a young adult I did more than normally. Enjoyed the comedian; my daughter loved "Fire and Ice." We hit the Fizz Lounge one night, and my daughter repaid me for 8 years of voice lessons by singing Karaoke. She and I also went to the wine and chocolate tasting, and learned a lot about wine selection. Good value for the cost. Daughter used the gym several times. Shops were great, and had 25-cent postcards, which is a great value and almost as low as on shore. (I don't buy art, jewelry or luxury goods on ship, but did pick up some duty-free liquor for my husband.) Service as always was excellent. Our steward was hard working, and called us Mama, Grandma and Caroline. All the other staff were great, although the person at the shore excursion desk wasn't able to tell me whether there would be vegan food available on our Yukon stop. (There was.) In his defense, I didn't ask until the night before and he hadn't received a response to his e-mail by the time we left the ship. The top officers were very visible, and had one or two Q&A session, in addition to being at the Cruise Critic reception. Internet service was slow but satisfactory. The three of us split 250 minutes (plus an addition 30 for Latitudes members.) You can log onto the ship's ap for free. We learned that you could text to and from iPhones without being on the Internet (and of course, being on airplane mode except when close to shore). All of our shore excursions were great. In Ketchikan, we took the Eagles, Lighthouse and Totem boat tour. We saw many eagles. Two warnings: You don't actually go into lighthouse, but watch from the boat; and the salmon dip isn't as good as they make it out to be. In Juneau, I had booked a trip to Mendenhall that was at the glacier for 2 1/2 hours - which is a great amount of time if you want to hike out to the falls, but way too much if you just want to see the glacier. That didn't leave us much time in Juneau to shop or see other sites. Second mistake of the day: Our bus driver dropped us in town to shop, and said we could take a shuttle to our ship or take a "10-minute walk." Seeing the long line for the shuttle, I thought we could just walk to the ship, but it was much longer than we thought. I finally hailed a taxi (who stopped illegally for us) and gave him an outrageous tip. Because of water conditions, we traveled up Endacott Arm instead of Tracy Arm. We saw the same sorts of floating ice, seals, eagles, etc. Daws Glacier is not as impressive as Sawyer, but it was beautiful nonetheless. Because we were in our rooms, we didn't hear the reason for the change of route. This is where the balcony was worth the money. In Skagway, we booked a bus to Yukon, where we had a chicken dinner and then stopped in Carcross. We took the White Pass railroad back to Skagway. The bus ride was a real highlight, not the least because of our driver, Savino, who was superb. He said that maybe 20 percent of tours see bears, but we had FIVE BEAR SIGHTINGS! So exciting. The railroad trip was also a highlight. The one drawback was it filled our entire day in Skagway, with no time for shopping (I'm a postcard collector). In Victoria, we took an excursion to Butchart Gardens. Our bus driver gave us a great narration on the way out. It was Friday afternoon, so traffic was terrible. It was a sunny day so the gardens were beautiful, but bright sun is not the best for photos. Again, not enough time in Victoria. We splurged on the photo package, and were delighted to find the photos were put on a USB drive so that we could print/scrapbook the ones we liked. Photo staff did a great job. One disappointment was the souvenir photo taken in Tepanyaki was not included in the package, but purchased separately (which meant it wasn't on the drive). Debarkation was extremely efficient - maybe too efficient. We live an hour away, so I texted my husband when we got in line thinking that would be enough time. We were on the curb in 20 minutes. Had fun people watching, but no place to sit (and no restroom once you get past security.) All in all, it was a great cruise, and I'm already booked on the Jewel next year for our 40th wedding anniversary. Read Less
Sail Date June 2017
Wonderful cruise, fantastic staff, good food, clean ship. We chose Norwegian for their freestyle dining, that was great, we could eat when we wanted at 6 restaurants, so we didn't purchase a dining plan, however we did spend extra ... Read More
Wonderful cruise, fantastic staff, good food, clean ship. We chose Norwegian for their freestyle dining, that was great, we could eat when we wanted at 6 restaurants, so we didn't purchase a dining plan, however we did spend extra to eat at the hibachi grill Teppanyaki our last night...we upgraded from an inside cabin to a rear balcony cabin, SO glad we did, we couldn't have asked for a better view- 180 degrees! Quiet, we couldn't hear our neighbors or the ship and we had a personal balcony to view the glacier! Kudos to our room steward Remo..he took good care of us. We waited 35 years to go to Alaska, we were seeing everything we could, so our excursions were longer, we did book thru the ship. Yes, they were more expensive, but we didn't worry about being left behind if we were late. On & off ship was easy, having everything tied into your room key was convenient. We recommend the trip to George Inlet Lodge, the salmon bake was scrumptious (& I don't like salmon!) and Lenny was a fantastic tour guide on the bus ride to the Yukon! Buchart Gardens in Victoria smelled heavenly. On ship, games were pricey, but free entertainment was good. Loved the musicians. Of course, drinks were high..we didn't purchase a beverage package, as we are not drinkers, but did pay for soda. Carrying your own water bottle was easy too, just fill up at the restaurants. Only complaint I would have is the casino is a smoking area, and we had to walk through there to get to the theater & front bar to play the crew games. Some days the smoke was pretty strong. Staff was wonderful, they really went out of their way to accomodate you. My husband is handicapped, and the ship is very easy to navigate. Over all, we DID NOT want to get off the ship in Seattle! We will definitely be returning to Norwegian for our next cruise. Read Less
Sail Date May 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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