80 Norwegian Jewel Senior Cruise Reviews

My girl friend had never been to Alaska & I wanted her to see the place. The cruise could not have been any better. The weather, the ship, the people i.e. cruise staff, could not have been more helpful, great or exciting! ... Read More
My girl friend had never been to Alaska & I wanted her to see the place. The cruise could not have been any better. The weather, the ship, the people i.e. cruise staff, could not have been more helpful, great or exciting! NCL's Jewel is a great ship for Alaska and we were there! The meals were some of the best we have ever had. Especially at La Cantina, Le Bistro & the Brazilian one. ............ just turn to card over for more food! The shore excursions were good and the White Pass rail trip out of this world. The one thing that I was sorta worried about was the hotel in Seattle (Hotel Seattle) ....it is/was a very old hotel tht could use an update, but the LOCATION can not be beaten., right downtown in the heart of things and getting there from SEA-TAC couldn't be any easier. For our next cruise we are doing another trans-atlantic and again, we can't wait! Thanks to NCL and the Norwegian Jewel for an amazing cruise. WE WILL BE BACK. Read Less
Sail Date May 2017
Alaska is the only state I had never been in, so when the opportunity presented itself to take this cruise to Alaska, we said why not. We did not travel with any children We cruised in the Norwegian Jewel, We stayed in cabin 8624, it ... Read More
Alaska is the only state I had never been in, so when the opportunity presented itself to take this cruise to Alaska, we said why not. We did not travel with any children We cruised in the Norwegian Jewel, We stayed in cabin 8624, it was the perfect location, I read everything I could find on this particular ship, and truly became frightened at all the negative comments I read. Then I decided the only opinion that mattered was going to be mine. The entire cruise, from start to finish was an amazing experience. Embarking was a breeze, and the walk off disembarking was wonderful! The entertainment on the cruise was excellent, the magician, the dancers, the singers, everyone was great, we went every night. We booked 2 excursions, In Skagway it was the plane ride followed by the crab feast, the plane pilot was most informative and the crab was all you can eat, and they weren't kidding. It was excellent. In Ketchikan it was the train ride to the Yukon, it too was excellent, The food and the service throughout our entire cruise was superior in every way, the food was prepared excellent, the waitstaff was considerate and attentive, we never had an bad experience throughout the trip. Embankment was easy, the terminal was clean, the lines moved fast, And the Walk off disembarkment was the easiest we have ever experienced. Overall, I would say, the heck with all the negative reviews, read only the positive ones, they are the truthful ones. Enjoy your trip, I guarantee, you're gonna love it!8624 Read Less
Sail Date May 2017
Our dining experiences were all good and satisfactory from breakfast to dinner. We tried different restaurants and they were all excellent in food and services. All the waiters and attendants gave excellent services including our ... Read More
Our dining experiences were all good and satisfactory from breakfast to dinner. We tried different restaurants and they were all excellent in food and services. All the waiters and attendants gave excellent services including our stateroom person. The shows and entertainment were great. The gym has modern equipment that I was able to use and enjoyed. We enjoyed playing in the casino although I lost quite a bit of money. Would be nice if I got some back but did not happen. We took 2 excursion tours and we both enjoyed it. The tour guides was very good and knowledgeable and the price was great too. Overall we had a great time. This is our first rime to cruise with NCL but would take NCL again for our future cruises if given special deals and offers. My husband is a retired Military and be nice if we get some good Military offer too. Thank you Read Less
Sail Date April 2017
This was an item on our bucket list. We had heard so much about cruising the Panama Canal that we decided that would be our next trip. What a great decision. Our room was at the very back of the ship, and we enjoyed many an hour sitting ... Read More
This was an item on our bucket list. We had heard so much about cruising the Panama Canal that we decided that would be our next trip. What a great decision. Our room was at the very back of the ship, and we enjoyed many an hour sitting on the balcony enjoying the view. Norbie, our room steward was so good, I asked him if he would like to come home with us! LOL Mary Jane, our butler took very good care of us.When she found out that my husband loves chocolate chip cookies, she brought him some every afternoon.And when she learned that we were ice tea drinkers, there was always a pitcher of tea in our mini fridge. The shows were very good, especially the Russian couple. Food in each of the restaurants we ate in was good to very good. We had a great time at Tapanyaki restaurant. Our suite was 9672 on level 9 in the very back. Very roomy, lots of storage, and suitcases could fit under the bed to get them out of the way. Overall, we would recommend this cruise to anyone. Read Less
Sail Date January 2017
Nov 2, 2016 on the NCL Jewel to Mexican Riviera. It was fantastic. Booked 2 bedroom suite in the Haven for just the two of us and couldn't have asked for better! The butler, concierge, and valet did everything we asked and then ... Read More
Nov 2, 2016 on the NCL Jewel to Mexican Riviera. It was fantastic. Booked 2 bedroom suite in the Haven for just the two of us and couldn't have asked for better! The butler, concierge, and valet did everything we asked and then some. They went beyond our expectations. Laundry service was wonderful. We also enjoyed en suite dining. It was nice to have so many specialty dining evenings, too. Strolling along the various public decks was calm and peaceful. Didn't take advantage of the spa and we never ate in the main dining rooms. We traveled with another couple who were in suite 14512 and they couldn't have been more pleased with the ship I can't imagine cruising with NCL in any other suite! We are Platinum members and that makes for a lot of nice special touches. We liked the private seating area for all the shows. Wonderful experience! Read Less
Sail Date November 2016
We chose this cruise to travel to Cabo, Mazatlan, and Puerto Vallarta with our niece and her husband as well as our adult daughter. The Le Cirque Bijou show was the BEST show I have seen on ANY cruise. The comedian and magician shows ... Read More
We chose this cruise to travel to Cabo, Mazatlan, and Puerto Vallarta with our niece and her husband as well as our adult daughter. The Le Cirque Bijou show was the BEST show I have seen on ANY cruise. The comedian and magician shows are not to be missed. Really great magic and funny comedian who doesn't have to be raunchy to be funny, Desserts and buffets were delicious and service in dining rooms was great. One nice thing about the Jewel is that ALL the staff try to make your cruise experience a wonderful one. The gratutities are mandatory so let them do all they do to help insure your pleasant trip. Love that the ship is kept very clean inside and out. Washy Washy. My drink package was excellent as I never had an issue with anything I asked for and my drinks were not watered down as I had read on other reviews. The captain was everywhere on the ship and accessible to all. Cruise director Iain was also very personable and friendly and funny. Wish we had an overnight in Cabo San Lucas as it would be nice to spend the whole day at the beach or doing activities. Last tender is at 2:30 so you need to start your morning very early to enjoy as much time on land as possible. Other than that, I would definitely go again on this cruise and I know I would have loved it just as much. Read Less
Sail Date October 2016
This was a bucket list. my Parents celebrated their 50th anniversary this year and Dw myself our 14 year old and my parents took a 2 bedroom penthouse suite. the trip was amazing, we stayed 3 night at the Edgewater hotel one pier down ... Read More
This was a bucket list. my Parents celebrated their 50th anniversary this year and Dw myself our 14 year old and my parents took a 2 bedroom penthouse suite. the trip was amazing, we stayed 3 night at the Edgewater hotel one pier down from the ship pier very convenient. and the hotel even carted out luggage over on embarkment. when we arrived we were checked in and whisked on board. the room was ready so we were allowed to leave our carry on in the haven and head to maderno for lunch as we looked over at the Edgewater hotel. watching the Seattle sky line disappear into the distance the 14yr old dawned his swimsuit and took to the heated sapphire pool (this he did almost every day all the way up to skagway first week in September. the staff are amazing the ship is not new by i have no complaints. she is much smaller than BA (1/3) so it is a different feel. in some ways the BA had a more intimate feel in the haven. we enjoyed Karen Roland Ronald and Wayan very much this is a great team between these fantastic four it would not have been the same without them. ant the highlight of the entertainment imo is JP, the magician/comedian, if you can do not miss a chance to see him. the entourage was a but disappointing, boy was bullied second to last night. this was the worst pert of the trip. if you use this tool on board watch who/what is going on. Read Less
Sail Date September 2016
We chose the line as we had been on one NCL cruise years ago and wanted the freestyle dining, which at that time only NCL was offering. On that cruise I went the cheap route and was satisfied for what I paid. This time, headed to Alaska, I ... Read More
We chose the line as we had been on one NCL cruise years ago and wanted the freestyle dining, which at that time only NCL was offering. On that cruise I went the cheap route and was satisfied for what I paid. This time, headed to Alaska, I wanted a balcony and then went one step further and got the Penthouse Aft Suite Unit 8132 which totaled about $6000 for the cruise. Not cheap but this cabin to us was worth it; first time on an aft cabin and will always pick it from now on if given the chance. If you are worried about the aft cabin please do not as there are NO negatives. We keep the balcomy doors open the whole cruise and the wake of the ship will put you to sleep in about 5 minutes. Some have noted the aft cabin is a long walk from the food; just the opposite actually since both the buffet and the 2 main dining rooms are towards the rear of the ship. There is NO hall noise and the cabin was way beyond what I expected. Also I would like to comment about some of the pickier remarks about the cruise, i.e. not getting specialty coffee with the drink package, paying for bottled water etc. If that and other minor charges are an issue then you need to jump to a Celebrity type cruise. The ships coffee was hot, strong and flavorable in additiona to being available from 5 AM to midnight. And the tap drinking water was ok with me. With this cabin you get 3 nights specialy restaurant dining, unlimited drinks, 250 minutes of internet and $ 50 credit on a shore excursion. You also have a concierge and a butler if needed; we didn't. Here's a list of thoughts which I hope wil help: 1. Bring a digital clock, an extension cord and styrofoam cups with lids. There is nothing disposble on the ship and if you want to take something to drink away from the dining room you will need a cup. 2. The TV, which is a dated flat screen, shows old movies more suited to families and was basically worthless other than to chart the ships course and weather. 3. The ship's library is actually pretty good if you want something to read and didn't bring anything. Note that there is nothing available from a mag or book standpoint to buy on the ship. 4, There is no laundry facility for guests but you can send clothes out if needed. Pricey but available. 5. No iron in the stateroom but they will bring you one. Hair dryer is in the room. 6. The buffet is excellent in all respects. It does get crowded but we could always find a seat in the area provided. Only water, tea and coffee for free and also milk for breakfast 7. There is a decent size refrigertor in the cabin and the steward will take the stuff for sale out if you don't want it. Handy to bring an extra desert from dinner when you want a midnight snack or to keep milk for morning cereal. 8. Room service is available but we never used it. I tipped our room steward the start of the cruise and he really appreciated the cash. 9. Crew speaks English and were extremely polite and helpful. 10. Most of the shore excursions can be booked separately and much cheaper. You just have to hunt on the web for the providers. 11. If I sailed again to Alaska then I would take the one-way from Seward rather than r/t from Seattle. One negative was that with the Penhouse package you are supposed to get Concierge checkin but we didn't learn about this until we had waited in the long lines and finally got to the checkin desk. When they saw our cabin location someone came out and took us to the Concierge checkin. If you have this package then make sure you ask an NCL rep where to go before you stand in line. We travel with carry on luggage only, so we were first off the ship. There were busses in line for SeaTac and we didnt need a reservation. Cost was $ 20 which is cheap. Whew that was long winded but if anyone has any questions I would be glad to answer if there is a way to ask me. Email is wimp1000@ymail.com assuming Cruise Critic lets this stay in the review Read Less
Sail Date August 2016
This was my first time on NCL. The ship left Seattle on Saturday May the 21st. I had the best food, entertainment, and Customer service ever on any cruise ship. This is the 4th cruise line I've been on. The ship's captain ... Read More
This was my first time on NCL. The ship left Seattle on Saturday May the 21st. I had the best food, entertainment, and Customer service ever on any cruise ship. This is the 4th cruise line I've been on. The ship's captain talked to me twice when I was on this ship. On another cruise line I quickly learned this was never allowed. What a surprise and how nice to meet such friendly people. The solo group was a lot of fun. I met some really great people and I just had non-stop fun with the group. I liked the anytime dinning. At first I was concerned about it but found I really liked it. I also had the specialty dinning as a free option for 3 dinners. Those were very nice. The ship was beautiful and so very clean. I liked having two doorways open on the side of the ship to allow people on and off. I've never had that before on a cruise ship. I liked the ships 24 hour dinning room, so very helpful and nice. I can't say enough about how good I was treated by NCL and how very much I loved the ship. On a last note, once again I wanted to say the solo group was a total delight. Read Less
Sail Date May 2016
We had sailed on the Jewel two years ago - enjoyed so much that we decided to take it again. The Jewel crew and staff are awesome and provided us with a wonderful experience. The ports of call were terrific and we enjoyed each one. The ... Read More
We had sailed on the Jewel two years ago - enjoyed so much that we decided to take it again. The Jewel crew and staff are awesome and provided us with a wonderful experience. The ports of call were terrific and we enjoyed each one. The nightly entertainment was superb with a variety of shows for all tastes. We night life was lively with many different venues furnishing a great time for all. The glacier that we were going to visit was too dangerous for the ship because of the ice in the fiord. As an alternative, the ship's captain took us to the Endicott glasier in the Tracy Arm - it was just spectacular. Of our favorite ports were Skagway (with a run on the White Pass Railway) and Victoria, BC (one of the prettiest cities we have visited in our years of traveling). If you have never sailed to Alaska, this is your cruise. Read Less
Sail Date May 2016
We will always refer to this as the eating cruise. The ship has 17 different eateries, but over 7 days we only tried 15, missing two extra-cost dining rooms. Best food ever on a ship. Everything else was up to cruise ship standards, ... Read More
We will always refer to this as the eating cruise. The ship has 17 different eateries, but over 7 days we only tried 15, missing two extra-cost dining rooms. Best food ever on a ship. Everything else was up to cruise ship standards, basically on a par with the competition. Pool deck was excessively noisy with games, exercises and music for the deaf. In fact the theatre shows also seemed to be directed at the hearing impaired, or soon to be impaired. Great library, but upright seats uncomfortable. Loved the tennis court. Almost regulation size and by far the biggest and best I've ever seen on a ship. Wide decks made for pleasant evening strolling and they were well used. Lack of formal dress code (or hardly any dress code) was pleasant. Entertainment was usual cruise ship mediocre and invariably loud, really loud. Read Less
Sail Date January 2016
a 7 day cruise to Mexico was supper every crew member went out of there way to make my cruise sensational dining staff always helped me with what was carrying and find a table and even got me my coffee the shows were great. Port ... Read More
a 7 day cruise to Mexico was supper every crew member went out of there way to make my cruise sensational dining staff always helped me with what was carrying and find a table and even got me my coffee the shows were great. Port & Shore excursions I went on 3 one each day even the food and shows were were entertaining took lots of pictures. The children s clubs did a great except for around the pool I hardly saw them and at the end of the cruise they put on a great performance My cabin was serviced everyday. Disembarkation was not happy ONLY because I had to leave the ship. sit down dining was #1 food served hot and presents well. Price was and enjoyable Read Less
Sail Date October 2015
If you have never cruised, or are a pro, I am sold on the Norwegian Line. Everything went smoothly and effeciently--the entertainment, spotlessly clean cabin, polite and informative service personnel, and, of course, the delicious food. ... Read More
If you have never cruised, or are a pro, I am sold on the Norwegian Line. Everything went smoothly and effeciently--the entertainment, spotlessly clean cabin, polite and informative service personnel, and, of course, the delicious food. We had meals at three venues: the topside Buffet, where the abundant food coices make it an adventure to browse and pick; and at the elegant Tsar's Diningroom, with it's large menu, but where I ordered a steak, perfectly grilled, that was not on the menu; and at the supurb French bistro, where they even served perfectly-garlicky snails. Kudos for another wonderful memory. Read Less
Sail Date September 2015
We absolutely loved our 10 day cruise to Alaska on the NCL Jewel !!!! The Jewel is a fantastic ship because of the crew!!! We saw many beautiful ports and the weather was great . The caption made sure we had beautiful scenes at Galcier ... Read More
We absolutely loved our 10 day cruise to Alaska on the NCL Jewel !!!! The Jewel is a fantastic ship because of the crew!!! We saw many beautiful ports and the weather was great . The caption made sure we had beautiful scenes at Galcier Bay !!! NCL should continue to offer 10 day cruises to Alaska because we got to see so much more than most that cruise the inside passage of Alaska !!! We had a fantastic trip !!! We enjoyed the food as always on the Jewel, the entertainment was enjoyable -- especially Farizio in Magnum's and the Las Vegas Tenors , the juggler and comedian were great , too!!! We loved our waiter Raja in Tsars -- he was very attentive and gave us superb service!! Messiah and his team were great!!! Steven the hotel directo did a fantastic job!!! The casino staff was delightful especially Lena Susan and AshleyFrenendiz !!! We could have not asked for a better cruise than what we got!!! Thank You !!!! Read Less
Sail Date September 2015
From Vancouver Canada area and drove down to Seattle the day before to see some of the sites. Traveled with another couple. Had a wonderful time. From the time that we got into to line to broad the ship in Seattle was given wonderful ... Read More
From Vancouver Canada area and drove down to Seattle the day before to see some of the sites. Traveled with another couple. Had a wonderful time. From the time that we got into to line to broad the ship in Seattle was given wonderful service I walk with a cane so at the dock in Seattle was put in a wheel chair to get through the security check and once got our key card was handed off to someone from the cruise line and taken up to our room. Lots of crew at the top of gangway to welcome you to the cruise with music. The rooms were very clean and had great service from Jhoel who was friendly and took great care of our room and greeted us by name every time we saw him. Jhoel made sure that we had a different animal made up with towels every night. Really missed having my bed made up in the morning and turned down at night when got home. Turning the bed down at night meant that he turned the bed side lights on for us. The ship had lots of different activities that we could take part in. I loved the hot tubs and the adult only swimming pool. The swimming pool was salt water and a great size to do laps which i like to do. Was very thankful that I had taken my swimming goggles. The water was a nice temperature. We had joined the cruise critic before leaving on the trip so took part at the Greet and meet and got information from the officers that attended. At this meeting they stressed that if you had a problem please let them know right away so that they could take care of it. We had some problems with our toilet not flushing but called the service number and they fixed it right up. As well had a flood of water from the bathroom that they cleaned up right away and came in and sanitized the bathroom and the carpet. They put a blower in the room for a couple of days drying the carpet which didn't bother us that much. This to me showed how good their service was because they fixed up a problem right away There are lots of choices to eat on this ship from garden café that was a buffet to sit down restaurants that gave 5 star services. Our favorite was the Tsar Place restaurant that was at the back of the boat and had a Russian decor to it. The food was excellent and the service was top notch and atmosphere very relaxing and like a 5 star restaurant. Went to chin Asian food for a meal and the food was good. As well had some Meals in the O’Sheehan’s pub. Services were great and the food okay. Went to the Azura for a meal the food and service was great but atmosphere very loud and busy. Had a meal in the le Bistro and had an excellent meal and the service was great. David has rack of lamb and I had tenderloin and both meals cooked to perfection and the desert crème brulia was outstanding. The Shows were all very good. My favorite was the Band on the run which had music from the 70 and 80 And le Cirque Bijou shows. Both were great can’t pick my favorite. Spend some time in the Casino and did win a little but good entertainment. The Spinnaker’s lounge was a great quiet area where you could have a drink and read or talk but have shows come on periodically that disrupt everything. Would be nice to have a quiet are inside when weather bad as the library too small. Another way that the ship shone in its service was that they always had wheel chairs to help people that needed them to get on and off the ship. When in Skagway when we disembarked we were the furthest from the mainland and there was quiet a walk from the ship. There were golf carts being run by the dock that took us to the end to catch our tours bus but was not running at 1700 when returning to the boat not sure who runs these but would be nice to have them running longer. However got half way back to the ship when someone from the jewel meant me with a wheel chair and took me back to my room. I had been walking with a lady who was walking with a walker and she was getting back on to the valder dam and no one from the ship came to help her up the ramp. But the jewel had people walking halfway down the dock to get its customers. One of the high lights is the day that we went up to Glacier Bay and the captain had the ship doing 360 so that we could see the glaciers from all angles. The weather was perfect and the scenery was outstanding. Ports of call Ketchikan We rented an electric car from rain barrel and were able to travel through the town to see some of the sites this was helpful for me especially as having some difficulty walking around Juneau Has pre booked a execution that took is first on a whale watching tour where we did see lots of whales Then up to mendall glazier where I enjoyed the visitor center and other enjoyed a walk to the falls. Then finished with a tour of the city sites. Skagway Another high lite. Had pre booked a tour with deyadave who picked us up at the dock and we traveled by small tour bus up to emerald lake Yukon and then driven back to Fraser where we took the train back to skagway. If ever up to Alaska deyadave gives a great tour up to the Yukon. Stopped in car cross Yukon for lunch at a small place called the bakery and the soup of the day salmon chowder was excellent. Dave was very knowable about the area and was quite the combian. Would take his tour again in a heartbeat. When in skagway take time to go to the forestry service office and watch the film about the gold rush. In Skagway would have been nice if the golf cart shuttle they had in the morning to move people along the dock to area that all the shuttles came to to pick up passengers would have run into the early evening. Not sure if this is the cruise ships responsibility or the skagway dock. Glacier Bay Not enough words to describe how wonderful it was Icy point. Small area. Well worth taking the shuttle into town. There is a wonderful building that active artist working on totem poles and other wood art work. Sitka Hired a taxi to take us around group of 4 cost 65 and hour. Was able to see the bear sanctuary that was sad to see the bears in captivity but others are heeled and released . As well the rapture center which heal birds to be released. Saw the bishop’s house and the church which was very interesting. Having the taxi was nice as the weather wasn’t that great. Victoria Has a nice look around town have been to Victoria as live in Vancouver and have family there. Weather was beautiful. Vancouver Home again. Read Less
Sail Date September 2015
My bucket list thing to do was go on a cruise to Alaska. I was booked on the Norwegian Jewel with a life long friend who hadn't even been a plane before, let alone a ship!! The ship was awesome!! The crew was very personable. The ... Read More
My bucket list thing to do was go on a cruise to Alaska. I was booked on the Norwegian Jewel with a life long friend who hadn't even been a plane before, let alone a ship!! The ship was awesome!! The crew was very personable. The housekeeping lady was very friendly and helpful to two "old ladies" and we enjoyed her bubbly personality and the towel animals. The variety of the shows every night was super. The helpfulness of the staff in the dining room was appreciated as we both had canes. The Shore Excursions were eye-opening. I was very impressed with the ship and crew and God-willing I hope to book another cruise in a couple of years. Thank you for a great experience. Read Less
Sail Date August 2015
We had a wonderful time cruising to Cozumel, Belize City & Roatan last week. We experienced the perfect balance of eating, drinking, & entertainment on-board the NCL Jewel. We especially enjoyed "free-styling"! The ... Read More
We had a wonderful time cruising to Cozumel, Belize City & Roatan last week. We experienced the perfect balance of eating, drinking, & entertainment on-board the NCL Jewel. We especially enjoyed "free-styling"! The NCL staff was so friendly & helpful. We felt like we'd made new friends. We'd see them at the restaurants, shops, casino & even the hallways & they'd greet us with big smiles/hellos & some would even be singing! The entertainment was outstanding. We made it to several nightly events in the theatre & at the bars...some took us back in time to "our good ole days" of soul music & a tribute to The Beatles!!! We've been on numerous cruises & felt this one was definitely THE BEST!!! We hope to be back next year!!! Thank you for a wonderful "week at sea"! Read Less
Sail Date April 2015
The embarcation was quick, efficient, and professional. We did not have our correct documents but with more effort on agents part that was not a problem. The inside cabin was sufficient for our needs. We were midship and felt no movement ... Read More
The embarcation was quick, efficient, and professional. We did not have our correct documents but with more effort on agents part that was not a problem. The inside cabin was sufficient for our needs. We were midship and felt no movement whatsoever when at sea. We were in cabin 10607 and our cabin steward, Mr. Adonis Canada, HP#4827, was absolutely the very best cabin steward we have ever had. He was efficient, professional and ever present for any of our request. The entertainment was also excellent. The music and dance themes were broadway quality. All the entertainers performed at one hundred and ten percent. The acrobats exhibited mesmerizing feats of strength and skill; and the comedians, we never stopped laughing. The food in all the restaurants was plentiful and of good quality and taste. All the employees were fresh and clean, polite and smiling. We were part of the gambling guest. The ony issue that could be imporved is to have two "Texas Hold Um", tables. Since the Jewel is not usually selected for gambling cruises It has only one table and the casino supervisor advised that has always been sufficient in the past. The GETAWAY has two tables and is sufficient to get on some time during the day. The disembarcation was a smooth as the embarcation. We were able to leave quickly. All said, it was one of the best cruises we have been on and we would reccomend Norwegian Cruise Lines to anyone, especially first time cruisers. Respectfully, Tom and Connie Young Read Less
Sail Date April 2015
A great time was hadn by all. Negatives were few, terrible tea and coffee. Entertainment was best ever. Shore tours were very entertaining and enjoyable. Internet access fees are a joke. Too many money makers (selling pull tabs) at every ... Read More
A great time was hadn by all. Negatives were few, terrible tea and coffee. Entertainment was best ever. Shore tours were very entertaining and enjoyable. Internet access fees are a joke. Too many money makers (selling pull tabs) at every occasion. Crew were not consistent in cashing these tickets. Cashier left a bad taste becauseofher rudeness. I have another cruise already booked and paid, but I refuse to purchase any more pull tabs. Overall the cruise was a big success. Read Less
Sail Date April 2015
Good excellent service. Good. People Good. Food. Entertaining was good. Sleeping room good. Always kept nice and clean Clean linens.good excellent Service.I. felt like really good. Can't wait to go back ... Read More
Good excellent service. Good. People Good. Food. Entertaining was good. Sleeping room good. Always kept nice and clean Clean linens.good excellent Service.I. felt like really good. Can't wait to go back again.would have It any other way.all personnel Was always nice happy. Read Less
Sail Date April 2015
As first time cruisers, my wife and I did substantial research on various items, such as; what to pack, what to bring, what to expect. Well, we're glad we did, most everything we packed was useful; especially packing an extension ... Read More
As first time cruisers, my wife and I did substantial research on various items, such as; what to pack, what to bring, what to expect. Well, we're glad we did, most everything we packed was useful; especially packing an extension cord with multiple outlets for all the gadgets we all now tend to carry; phones, tablets, etc., also we packed a very handy lanyard with a plastic holder for your stateroom card (which you will need on a frequent basis). We invested extra to enjoy every night at a fine dinning location onboard. That was a great hit for us, each night we looked forward to a new adventure in dinning. I might say, all the dinning places were very good to excellent and the wait staff was superb! The ship is larger than even imagined; many, many, places to eat at, a nice casino with most all gambling venues, pools, jogging track, basketball court, outdoor dinning, sunning decks, towels provided, stateroom TV with up to the minute news, ship location, winds, temperature, speed of the ship, direction, movies, what is happening on the ship as far as activities for children, teens, and adults. They have soooo much going on you'll not be able to attend all. They have entertainment that rivals live entertainment in Las Vegas! Not to mention the beautiful theater where the shows are. If you enjoy peaceful environment they a great library, reading room, and other areas that are peaceful (with lots of people watching too). The entire crew from the Ship Hotel Director to ALL employees were friendly and helpful. We travelled to the embarkation port (Houston) from San Antonio, we prepaid our parking at the lot provided. All was very convienant. As far as disembarkation coming home, that too was easy as we carried our own bags and went through customs quickly with no problems. Got into the vehicle and drove home. What a good way to cruise! We highly recommend Norwegian Cruise Lines...we have a trip to Alaska planned already. Can't wait! Read Less
Sail Date March 2015
Was on Jewel 2/28 to 3/7 to celebrate our 39th wedding anniversary. We were just searching the last minute cruises out of Galveston, Houston, and New Orleans, to see what kind of deals were out there. We live less than 3 hours from the two ... Read More
Was on Jewel 2/28 to 3/7 to celebrate our 39th wedding anniversary. We were just searching the last minute cruises out of Galveston, Houston, and New Orleans, to see what kind of deals were out there. We live less than 3 hours from the two Texas Ports. Got a discounted Penthouse Suite at the front of the Jewel with the ultimate beverage, ultimate dining, $300 OBC, and $100 OBC. All our other cruises (10) have been in a balcony. We really enjoyed the suite. We were on the Jewel for 16 nights, when it came from Los Angeles to Houston thru the Panama Canal, this past fall. With Steven Jacobsen in charge of all onboard Hotel Operations, and Messiah Ritzinger in charge of all onboard Food and Beverage Operations - you are in "GOOD HANDS." These two men are the "BEST" that I have seen on any cruise line. You will see them all over the ship, making sure that every thing is going smoothly. We really enjoyed this cruise in the suite! Richard Remulta was our butler. He was just a phone call away - if we needed anything. Florentina Popa was our Concierge, always ready to help us out. She usually answered our questions before we could ask them. Florentia always greeted us by our name, whenever we saw her around the ship. Being in a suite you got to eat breakfast and lunch in the Monderno. It was never crowded in there. The French Pressed Coffee served there was great. We even had Richard bring us the French Pressed Coffee with our early breakfast, on the morning of disembarkation in Houston. After breakfast we met Florentia, and she escorted the suite cruisers carrying their luggage, off the ship first. That was a nice option. We had to get home early to pick our Jack Russell up from the "Puppy Hotel", because they closed at noon. Since we had the Ultimate Dining Package, all our evening meals were at the specialty restaurants. Our favorite was the Teppanyaki. The chef puts on a show while cooking your meal on a grill in front of you. The Moderno served all kinds of meats sliced off skewers they brought around to your table. It was good, but not much in side orders to go along with the meat, though. Cagney's was like a steak/sea food place. We ate there twice and service was very slow. Le Bistro was the French place and we enjoyed it. The Mongolian Hot Pot cooks your choice of meat and vegetables in a pot, on top of a warming plate, in the center of your table. That was pretty neat. Chin Chin an Asian place and La Cucina an Italian place were the least favorites. I think we should have skipped them and went to one of the main dining rooms. Enjoyed the Ultimate Beverage package. We are not big drinkers, but it was nice to have wine at meals, drinks/beers in the casinos, at the shows, around the pool, sitting in the bars and on deck, etc. Did get my share of the Pepsi products, too. We wouldn't buy the package, though. On the Panama Canal Cruise we both got enough points on our casino cards, for free drinks in the casino. Used our $400 OBC to buy a future cruise credit with Norwegian for $250, and got $100 back in OBC. So that left a $250 OBC balance. We took the balance of OBC in three separate transactions at the casino, where we got cash. They charge a 3% fee - so it cost $3 for getting $100 cash at the cashier. Wanted to make sure we didn't leave any nonrefundable credit when we got off the Jewel. It worked out fine, since we weren't taking any excursions, buying drinks, or specialty dining. We had been to Cozumel, Roatan, and Belize on two other cruises (one exactly one year ago on the Caribbean Princess out of Houston). So we just got off the ship late, walked around the ports for a little shopping and came back to the ship early. We went to all the evening shows in the theatre. Some of the performers were the same ones we saw on the Panama Canal Cruise, 5 months earlier. May have varied a little, though. It would have been nice to see a little more rotation, of them between the other ships. It probably saved us money - keeping us out of the casino. This was our 11th cruise overall, and 3rd with Norwegian. We enjoy the anytime dining! You are on vacation and shouldn't need to eat at a certain time. It is nice to be flexible. Another thing I like, is being able to wear shorts to most of the restaurants. Le Bistro was the only one I had to wear long pants at. You can't wear shorts at night to Tsar's either, but there is always Azura. Learned this from the previous cruise. The Norwegian Employees starting at the top with Steven Jacobsen and Messiah Ritzinger and all throughout the Jewel, are so friendly and helpful. I never ran into one employee that didn't seem to enjoy their job, and they would always greet you with a smile. Can't forget the "Washy Washy Guy" at the buffet. He is a very good singer and guitar player. Saw him when the crew put on a talent show in the theatre. Read Less
Sail Date February 2015
This was my third cruise and my friends first. I chose Houston port because of flights available for me and she could drive. We found a great hotel near the port where she could leave the car while we sailed. I had previously sailed out of ... Read More
This was my third cruise and my friends first. I chose Houston port because of flights available for me and she could drive. We found a great hotel near the port where she could leave the car while we sailed. I had previously sailed out of New York and Miami. Although I had been to Cozumel before this was by far a much nicer stop than my last visit. I really think it was the difference in the ports that we stopped at this time. There is no word or phrase that I can find that describes the beauty of Coxen Hole, Hondorus. We had a private tour of the island and an excursion by boat through the mangroves. Absolutely wonderful. We were also quite happy with the port shopping. The Jewel has an on board shopping adviser. She was knowledgeable and helpful in making that experience better than my previous cruises. I liked the fact that Norwegian has vetted the local shops and extended a warranty to those on the approved list. It saved time and gave us comfort that we weren't being taken advantage of. Our cabin was close the elevator that was central to most of the dining facilities. We enjoyed being able to eat when and where we chose. It was like making a decision at home and going to a local restaurant. No first and second seating. From a buffet to BBQ at the pool or formal dining you chose when and where. The only way we will go again. The service was phenomenal. I celebrated my birthday during the week and they went all out to help me celebrate. From cake to balloons and streamers in our stateroom.This cruise was by far my BEST ever. We are now planning when and where we do our next Norwegian vacation. Read Less
Sail Date February 2015
Just returned. Sailed 2/7 out of Houston. A great port. Parking less than 50 yards from terminal. New, clean and fast. Jewel, had 2400 cruisers, long ship. We were on 9, mid with a balcony. Room size fine but furnishings and rug were worn ... Read More
Just returned. Sailed 2/7 out of Houston. A great port. Parking less than 50 yards from terminal. New, clean and fast. Jewel, had 2400 cruisers, long ship. We were on 9, mid with a balcony. Room size fine but furnishings and rug were worn and dated. But didnt interfere with trip. Plenty of storage, bed & pillows great. Room steward excellent. Overall boat decor had a 70's feel but everything was shining and well kept for age. Although alot of people it never felt crowded. FOOD: Buffet in Cafe was very busy but vg variety and everything we tried was good to VG. Staff friendly and helpful. Breakfast very busy. we ate at far end away from buffet and always had a seat. We ate breakfast there and two dinners . Ate other dinners in Azura. Unlike other cruises you do not sit at same table at dinner, can eat anywhere. We really liked a waitress so we ask for her section each dinner. Food vg, timely service. We ate around 5:30 no trouble with seating but by 6, it got very busy. Chocolate night was wonderful! ENTERTAINMENT: we did early show. Russian acrobats, comedian/magician and comedian were awesome. Others entertaining but not memorable. Really fills up for acrobats!!! Music in other lounges and pools VG but normal. POOL: at sea days lounges fill up fast and early. We sat at a table above the pool area on 13 and could see and hear everything. It is very noisy and active. Drinks alittle pricey and service good. Pool grill for lunch was VG!! OTHER: the Library for quiet reading was excellent. Didnt use SPA, was very pricey. Fitness Center was VG. Classes and daily activity nonstop and worth it if you had interest. Gift shop large and pricey. Wait till last day for sales!!! We didnt eat in any of the Specialty restaurants but heard people say Chin Chin was bad???? We did eat lunch in O'Sheehans (part of pkg) one day. Irish pub, very limited menu but chicken pot pie was awesome. Service very poor! Java Cafe for coffee was inadequate. No seating to lookout, bake shop very limited. Often only one barista. Seating for quiet space very very limited. EXCURSIONS: We did Chocolate Tour in Cozumel. Fun, learned about Mexico history. We made our own chocolate and 20% off in their store. Kao Kao, VG!! In Belize We did Alta Hu 1/2 day. Tender ride in is long 5 miles and sea was rough but process was very efficient and safe. A third world country. Roads were AWFUL!! Bus was fine air conditioning fair. Sound system fair but guides very knowledgeable .About an hr ride each way. Tour was VG, alot of standing and walking. ruins were awesome. Take bug spray. Vendors items VG, not pushy and very politr. Negotiation is expected. Buy some Plantain chips VG!!! WATER $1 OFF SHIP. $4.50 on. Buy off, refill empty bottles at cafe. At Tender Pier Grill have the Seafood Fritters, wunderful!!! Everything was very safe! In Trujillo rode tender in, not as long. Process again very smooth and timely. This is a new port, opened 10/15/14. Very pretty, mountains rise right above the docking area. We didnt do an excursion. They were very limited and reviews not very good. We walked around, shopped in new little shops, enjoyed the couple of things to see all very walkable.. We were only boat in port. Felt like most who went a shore did what we did. WWe enjoyed the ocean view, breeze and newness.. A change from Belize, OVERALL: it was a very fun week. The staff on board and the beautiful weather made it great. We traveled as a couple so we ate alone, different from other cruises (this was our 8th, first on Norwegian). The FREESTYLE is a neat idea, lots of flexibility for eating. We will travel Norwegian again. Read Less
Sail Date February 2015
Sailed on Valentine's day, easy boarding, nicest terminal we have used to date. Our fifth cruise, fourth different cruise line we have used. Feel this was the best one yet. Not as many passengers than the other ships carried, our ... Read More
Sailed on Valentine's day, easy boarding, nicest terminal we have used to date. Our fifth cruise, fourth different cruise line we have used. Feel this was the best one yet. Not as many passengers than the other ships carried, our cabin was the roomiest we have ever had as was the bathroom. Paid more for our last cruise with smaller cabin and no refrigerator or coffee maker like the Jewel offered. Paid a little extra for the upgraded meal plan, only felt three of the six restaurants worth the extra money, but they were really good and would do again. Great entertainment for the most part, did have a lounge singer we avoided, she hit a lot of flat notes, no idea how she got a job as a vocalist. Tried all the restaurants and enjoyed all, only complaint was some of the severs seemed less than happy with their job, but others were exceptional. Gift shop deceiving about duty free liquor, beware if you use Texas port because they nail you when you debark! Will definitely consider Norwegian first from now on. Read Less
Sail Date February 2015
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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