200 Norwegian Jewel Senior Cruise Reviews

Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. ... Read More
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. When you complained about things they just say thanks for your feedback. We got off after 9 nights, this was a 19 night cruise. Never had such rude staff, bland boring food. No one was happy on board. The woman at Azure dining room didnt even greet you at night, just looked at you. Buffet staff didnt help cleaning tables etc. Didn't have range of beer, and what they did have was flat. If you complained to pool deck bar staff, they just ignored you and walked away then charged you for drinks you didn't even have, another argument with concierge staff. Don 't know how they can take your money, then change itinery to below what you had booked for. Seats in theatre were so low down, shows were ok. Started repeating acts. I would never recommend to anyone, we have been on several cruises with other lines and they were all great. So many unhappy people on board, glad we disembarked half way through wasn't going to stay another night on the cruise from hell. Read Less
Sail Date November 2018
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with ... Read More
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with différents shows but some with same performers. Service are excellent with smiles in their face and minds. Embarkation and disembarkation were smooth as supposed to be. Singapore is very model and clean with many excellent facilities, Bali is beautiful but to many traffic. Love Darwin with manageable small town and large botanical garden. Brisbane is modelly beautiful with rich historical town. My wife love all activities and joined many of them. For the ports and shores are mostly excellent (that’s why I choose this itineraries!) only some required tending in the rough sea but that understandable. Some port is kind of miss and hit but we just site relax on the ship with nice jacuzzi and swimming pool. I love to go again with Norwegian Cruise in the future with different itineraries since the world has so many wonderful places to visit. Read Less
Sail Date November 2018
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs ... Read More
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs not train (service terrible). for example, the waiter pour coffee for our friends but forget to pour it for us. In the past, our room were service for 3 times a day, on this cruise skip the morning service. We spoke with a lot of guests on this cruise, they also also indicated NCL have cut back on their service. Over all we had a bad experience. we were hoping for some compensation but no offer of compensation were made. No A/C in rm for hrs. No TV for couple days. Staff not trained, poor service. Rm cleaned late afternoon. No Port talks given and little info on ship. Arrive Ports late and cuts. Worst cruise experience! Read Less
Sail Date November 2018
1. Food not great although we did enjoy some of the food in Tsar main dining room. 2 Chin Chin chinese not as good than that from our local chinese. 3 Ship late in two ports. In Kuala Lumpur, we departed at 9.00 am instead of 2.00 ... Read More
1. Food not great although we did enjoy some of the food in Tsar main dining room. 2 Chin Chin chinese not as good than that from our local chinese. 3 Ship late in two ports. In Kuala Lumpur, we departed at 9.00 am instead of 2.00 pm. Captain and crew did not communicate why this was necessary. 4. Many staff seemed unable to provide basic information. Our steward was not contactable when we needed . It may be a lack of appropriate training 5 Cocktails served in plastic cups with little or no garnishes. Ecomy measure? 6 Guest services not a happy lot. Unsmiling, not friendly, officious and at times rude 7 Embarkation was a disaster. Many staff were inexperienced. Disembarkation was however a dream. 8 Some of the shows were good : others not so much. 9 Leisure activities offered did not reallynsuit us It was a poor experince aboard the NorwegianJewel. Read Less
Sail Date November 2018
To see the glaciers and Alaska it was more than I expected The shows were all great except the magician was so bad he should be doing children's birthdays no cruise shows The cabin had no room to move around and was really ... Read More
To see the glaciers and Alaska it was more than I expected The shows were all great except the magician was so bad he should be doing children's birthdays no cruise shows The cabin had no room to move around and was really dusty The menu in sit down dining could improve to increase choices and variety The hotel in Anchorage was a bad experience my room was not available and they booked us in a hotel next to the airport. It was so dirty.carpet teared tile cracked, mold in Bathroom, it was a half star dump not the 4 star hotel I booked.to be downtown not by the airport The second day they called and informed me that my room was ready and we had to wait one hour for the van to pick us up. The crew on board was ferry friendly and helpful with there information, including all it was a great cruise Read Less
Sail Date September 2018
We chose this cruise ship because it was casual and required not set seating times to dine.We did not want to dress up and wanted the flexibility to eat when and where we wanted to. The specialty restaurants were very good. We liked ... Read More
We chose this cruise ship because it was casual and required not set seating times to dine.We did not want to dress up and wanted the flexibility to eat when and where we wanted to. The specialty restaurants were very good. We liked Cagney's the best followed by Le Bistro and Moderno. We didn't care for Chin Chin. The chicken and pork dishes were not too tasty. We loved the breakfast at Tsar's Palace and enjoyed overlooking the water. The wait staff at the specialty restaurants were amazingly attentive. They made excellent recommendations. Azure was a nice restaurant. We went to work out at the Fitness Center four times during our cruise. The equipment was only fair. The treadmills were average. The cross trainers were not constructed to be able to use the arm bars and had a poor design. Several pieces of the equipment were out of order. There was no interaction with the staff in the fitness center. The view from the fitness center was wonderful and there were always plenty of clean towels. Loved shopping on board at the duty free shop. Staff was helpful and made us feel valued. We enjoyed nightly entertainment in Stardust Theater. Performances were excellent and wait staff was superb. Fun to enjoy the show and have a drink at the same time. Loved the variety of shows. Getting on the ship to embark was long and tiring after a full day of travel. There was a fair amount of disorganization about directions, lines and where to go. Needs to be more organized and much speedier. Shore excursions were good except for one which was cancelled the week before we left on the cruise. It was the Rain Forest Island Adventure and we were disappointed as that was the one we were looking forward to the most. Refund was prompt at least. Read Less
Sail Date September 2018
We chose Norwegian cruise ship Jewel for the Freestyle Cruising. We have taken many Caribbean cruises and liked the idea of not having to pack all the extra evening wear. Packing of warmer clothing for layering in cooler climates can be ... Read More
We chose Norwegian cruise ship Jewel for the Freestyle Cruising. We have taken many Caribbean cruises and liked the idea of not having to pack all the extra evening wear. Packing of warmer clothing for layering in cooler climates can be difficult when trying to stay within TSA luggage weight requirements. We found the more relaxed way of dressing & dining made for a very relaxing and enjoyable experience. We could choose when and where to dine and dress up or down by our own choice. We had read many complaints about "unfriendly" staff on the Norwegian Jewel prior to our cruise. We did not experience this at all. Any staff members that we encountered were always very pleasant and more than willing to serve our needs. The only complaint that we have concerning this cruise was the embarkation process in Vancouver. We took our hotel shuttle to the port. When we arrived we had to board an elevator with our luggage and wait in line on the second level to have our check-in luggage taken from us. As, we are an older couple, this was a very tedious process. More notable was the fact that anyone dropped by shuttle who was boarding the Disney Cruise ship had their luggage taken immediately from them upon arrival - they did not have to drag their luggage for any distance. We felt that the Disney cruise people were being catered to. We have never before experienced this process of dragging our luggage around before boarding on any other cruise (company) before. We don't know if this was the port's or Norwegian's policy - but we feel that much improvement is needed in this process. In summary, we had a very wonderful, relaxing and enjoyable cruise on the Norwegian Jewel. Read Less
Sail Date August 2018
Friends recommended Norwegian and the Jewel cruises to Alaska from VanCouver. This was our first cruise in over 35 years my have things improved! We were in a penthouse suite 9000 in the very front of the ship. Very quite area of ... Read More
Friends recommended Norwegian and the Jewel cruises to Alaska from VanCouver. This was our first cruise in over 35 years my have things improved! We were in a penthouse suite 9000 in the very front of the ship. Very quite area of the ship with a huge deck area spacious suite with exceptional perks. We received the “Royal Treatment “. I cannot brag enough on the staff and how well were taken care of. I have zero complaints and only high praise for all the hard work that went into making our trip great. The entertainment went beyond our expectations! The restaurants were exceptional. We went on a 7 day cruise starting in Van Couver with stops in Ketchikan, Juneau, Skagway then disembarked in Seward. Norwegian has all the small details taken care of and are very very good at it. We were fortunate that EVERYTHING went like clockwork. Thanks Norwegian, loved it! Read Less
Sail Date August 2018
NCL knows how to treat their customers. The entire staff was wonderful and tried to please us in every way. The entertainment was outstanding! The food was the best. So many selections that I liked in the dining room, even though I am ... Read More
NCL knows how to treat their customers. The entire staff was wonderful and tried to please us in every way. The entertainment was outstanding! The food was the best. So many selections that I liked in the dining room, even though I am a very picky eater. I loved O'Sheehan's Bar and Gill with the best menu and a booth to look out of the ship. The ports were fantastic, free shuttle bus to Juneau which was very nice. I have cruised on over 50 other cruises, and this was the first time that boarding was so fast and getting off the ship was very organized and not very long at all. I was impressed!!!! The Cruise Director did a great job. The not so Newlywed Game Show was outstanding, The comedians were so funny! I would go on this cruise again. Alaska is beautiful and NCL knows how to treat their customers. I am a very happy customer!!!! Read Less
Sail Date July 2018
My husband and I chose this cruise because we had traveled almost around the world, but never to Alaska and have heard a lot of positive things about it from friends. We decided take the inner passage cruise from Vancouver to Seaward, ... Read More
My husband and I chose this cruise because we had traveled almost around the world, but never to Alaska and have heard a lot of positive things about it from friends. We decided take the inner passage cruise from Vancouver to Seaward, and instead of flying back from there, we opted to sail back to Vancouver. So we did 2 cruises in one. This gave us the opportunity to take it easy and do some shore excursions as we headed north and others as we headed south. We are very happy having made that decision and that choice. Embarkation was very smooth. The ship was lovely, very well appointed, spacious and had everything one could ask for. The cabins (staterooms) were well equipped and always kept clean and attractive by the attentive staff. The service was excellent. We liked the Open Plan where we could choose where and when to eat. The Dining rooms were fabulous and choice of foods, great. We have already started thinking about our next vacation. Read Less
Sail Date July 2018
My husband and I, an elderly couple, took the Norwegian Jewel Alaska cruise August 13-20, departing from Seward and arriving in Vancouver, B.C. ; this was our fourth cruise with Norwegian and first on the Jewel. We cruise with NCL ... Read More
My husband and I, an elderly couple, took the Norwegian Jewel Alaska cruise August 13-20, departing from Seward and arriving in Vancouver, B.C. ; this was our fourth cruise with Norwegian and first on the Jewel. We cruise with NCL primarily because of “Freestyle Dining.” Many years ago I accompanied my mother on various Princess cruises and enjoyed dressing formally for dinner, but set dinner times, company-selected table companions and dressing up hold no appeal for us, so Norwegian suits us perfectly. We began our cruising career with an obstructed-view outside cabin and have worked our way up to a balcony; having read the cabin would be supplied with a coffee-maker, we brought our own brew. Sitting on our balcony, drinking Peet’s French roast with the gorgeous Alaskan landscape slipping by - pure bliss! For those who spend little time in their cabins, a balcony may be a poor choice, but now we wouldn’t cruise any other way; my husband is an avid photographer and appreciated being able to use a tripod without being surrounded by hordes of people jostling for a view of the glaciers. Our experience on the Norwegian Star (Dubai to Venice, March 2017) was in some respects superior though I don’t know if this is due to differences between the ships or to some fleet-wide degradation. I’m referring to O’Sheehan’s, which was wonderful on the Star, much less so on the Jewel. Aboard the Star we took all our breakfasts and lunches at O’Sheehan’s and were looking forward to the same on the Alaska cruise. Our first breakfast aboard we headed to the restaurant and were disappointed to find that instead of an à la carte meal, the venue offered only an “express breakfast,” which included some gross scrambled eggs (made from a mix?) and watered-down orange juice. Since it was a cruising day, I don’t know why anyone would feel the need for an “express” meal. Aboard the Star the Reuben sandwiches and chipotle chicken sandwiches were perfection; aboard the Jewel, a Reuben isn’t offered and the chicken sandwiches and Caesar salad were mediocre. We didn’t go back. With the exception of three specialty dinners, we took most our meals in the Tsar’s Palace; the food was excellent as was the service. We never had to wait more than five minutes for a table and were usually seated immediately. Our package included unlimited alcoholic beverages. I don’t drink, but my husband enjoys a glass of wine at dinner and was pleased with the selection. We had one dinner at Chin Chin, the Asian restaurant, which was average as was its counterpart on the Star. We ate at La Cucina (good), Teppanyaki (fun experience and very good) and Cagney’s (outstanding and the best filet mignon we’ve ever eaten). The Garden Cafe was a zoo and noisy to boot. Because the weather was cool, most people didn’t want to eat outside, which would have distributed the diners better; the one lunchtime we went up there, on a cruising day, passengers were eating their meals standing up for lack of seating. No thanks. I read recently that Cruise Critic rated Norwegian’s internet service as one of the best in the industry; whoever wrote this obviously hasn’t cruised on the Jewel. Our package included 250 minutes of internet service as it did on the Star. Our Latitudes level also included an additional 30 minutes; aboard the Star we went to the internet cafe where the attendant added the extra 30 to our account. When we tried to do this on the Jewel, we were informed that this offer was only valid if the passenger had purchased the initial 250 minutes. I checked on NCL’s website; this is correct, and the young woman who attended us (who was very polite) was right, but this policy seems just plain cheap. In any event, the internet connection was terrible and many of our minutes were eaten up waiting for a page to load. Despite a $50 credit toward a cruise-sponsored tour that our package included, we decided to make independent arrangements. On the internet I reserved a float plane flight in Ketchikan for my husband with Southeast Aviation, a company recommended by Lonely Planet. Miraculously, the weather was perfect and the flight exceeded his expectations. The Norwegian iConcierge app is a joke; at least aboard the Star it was possible to make tour reservations, an option unavailable on the Jewel. Since the dining hours can change slightly from day to day, it would be helpful to post them on the app. Menus for the day? Nope. On returning home we received an email from NCL asking us to evaluate the cruise. One question asked if we were familiar with Cruise Critic and, if so, were we planning to write a review. I replied yes to both, hoping this indicates the company reads the reviews and is interested in their passengers’ opinions. Although my negative comments may give the impression that we didn’t enjoy the cruise, I would like to stress that the negatives were minor compared with our overwhelmingly positive experience - the food, the itinerary, the staff, the state of the ship, our cabin. Within days of our return I reserved another NCL cruise for January of next year. Read Less
Sail Date July 2018
If you want to relax and get away from your regular life...don't cruise Norwegian! From the moment you board the ship you are up-sold constantly. We bought the beverage package yet coffee and water were not included but a 15.00 ... Read More
If you want to relax and get away from your regular life...don't cruise Norwegian! From the moment you board the ship you are up-sold constantly. We bought the beverage package yet coffee and water were not included but a 15.00 glass of wine was. ..are you kidding me? They even had a presentation to sell you a discount for a future cruise which made you feel like you are missing out now and you don't have the best value. The service people were awesome. However our room smelled like a locker room of men and it took 4 days for the smell to dissipate. The food was not very fresh in the buffets but very good in the other restaurants.The entertainment was awesome. The most aggravating thing of all was the constant up-selling of everything. From on the boat to on the shore one big tug at getting more money out of you, very disappointing and not relaxing. Read Less
Sail Date June 2018
Like most people Alaska cruise is on your bucket list. We have been on 4 cruises with RC, the first 2 were good, then they got progressively worse. Good friends are NCL regulars so we went with them this time. The embarkation process was a ... Read More
Like most people Alaska cruise is on your bucket list. We have been on 4 cruises with RC, the first 2 were good, then they got progressively worse. Good friends are NCL regulars so we went with them this time. The embarkation process was a nightmare. There were 3 ships leaving at the same time. We were herded like cattle from one waiting area to another. At check in they messed it all up, had to correct an error, never scanned my credit card, never told us about the $300 deposit. While going through security, I went through the scanner and then several people cut in front of my husband. He was next, right behind me!We finally get on the ship, try to get something to eat, waited 15-20 minutes and no one came in O'Sheehans to take out order. Our cabin steward had to be asked constantly to leave us cream for coffee and wine glasses. The best meal we had on the ship was Tapanyaki's. It was hot. The only hot meal we had, almost. The other hot meal was ChinChin but the noodles were so over cooked they tasted like paste. The second day there was a letter saying my account was frozen, I elected to pay cash? Never happened. They didn't scan my credit card at the port. So we had to go stand in line at customer service and fix it. The next day I got a text from my credit card for a $300 charge, again customer service line because no one told us this was going to happen. The customer service line was perpendicular to the desk. The line would get long and people would try to walk through the area. I suggested to several staff, turn the line parallel to the desk and people could walk past without a problem. I was told it was their policy to have it that way, dumb. The best part about the whole ship was the staff at Magnum's Champagne Bar and a couple of higher ups, Stephen Jacob, Teresa, Andrew. The buffet was always so packed, you'd get some food and walk the entire dinning area to find a seat! People would try to cut in line while waiting for an omelet. The food in Cagneys, La Cuchina, ChinChin, O'Sheehans were all disappointing. The Tsar's Palace was OK, Denny's level. The last night we ate at ChinChin and the next morning, my husband woke up at 5 am sweating, throwing up, diarrhea, and vertigo! We ended up taking him by wheel chair to the ship doctor Then taken off the ship by wheel chair! $780 later, we got to our hotel room, he slept, got some food in him and liquids and he recovered. The ship doctor wanted to call an ambulance and take him to the hospital, to avoid liability. The ports were disappointing, so commercial. Why are there so many jewelry stores every where?! My husband did a zipline in Skagway, Grizzly Falls. He liked it except they controlled the zipline. I snorkeled in Ketchikan and it was great! The whale watching in Juneau was over priced. Saw a couple whales tails. We stayed in Vancouver after the cruise and it's a beautiful city. Stayed on Robson Street at Times Square Inn and Suites. It was nice. So many restaurants in the area! There's a Safeway, liquor stores and a couple blocks to the water! Getting through customs to leave Canada, was a hassle. It's easier to come across the border from Mexico! Our next trip will be checking out the USA! Read Less
Sail Date June 2018
We chose this cruise mainly for NCL's Freestyle cruising, so we could eat when we wanted, drink when we wanted and just have a good time. Embarkation - sheer mess. Half our fault, half the cruise port. Taxis pull into a completely ... Read More
We chose this cruise mainly for NCL's Freestyle cruising, so we could eat when we wanted, drink when we wanted and just have a good time. Embarkation - sheer mess. Half our fault, half the cruise port. Taxis pull into a completely separate area than other modes of transportation, so we had half of our party split up (as half of us took the baggage and older people and the rest walked). One couple in our group split, but didn't hand each other passports, figuring we would meet up after baggage drop and proceed to customs. Long story short, we were all kinds of crazy meeting back up. I am disappointed that NCL doesn't have separate lanes for anything less than platinum. I feel silver and gold travelers likely have their "stuff" together and can get through embarkation quickly and easily. Also, every traveller entered from the right... had to walk in one lane past everyone else (20 or so agents), then get your card, and walk back through one lane to exit back out right again. Colossal waste of time when they could have had it flow much better. Security crew was fine... no issues getting on or off the ship in ports. Food - On the previous cruise on the sister ship, we were invited to what is on this ship only Haven dining for breakfast. I do miss the crabcakes Benedict and it was half the reason I wanted to push for Gold or Platinum levels. Overall, the Baltics cruise had a crew that was a little more caring in their preparation, and many of the ethnic dishes were cooked more "authentic" than I felt this ship had. I guess I mean that this ship had a little blander food. The curry wasn't as curried, the spicy wasn't as spicy. Maybe as someone mentioned, this was a different demographic than a Euro-crowd. Dining Staff - Without doubt, the worst crew I have experienced in my 10+ cruises. One waiter in particular in O'Sheehans wins the crown for absolute worst. Not only did he not write down my order (insisting he had it memorized), but then when every one else in a 10 person table's food had come out except mine, he acted totally indifferent when I told him I was disappointed he not only didn't get it wrong, but didn't get it at all. He then said he had put the order in correctly, and it was coming, but it didn't come for another 10 minutes making it obvious that he had to order it again for the first time. I did feel that everyone was just going through the motions on the waitstaff. I will say that Chin-Chin was the most consistent in terms of good service, although this was specifically what I thought of when I thought that some of the ethnic dishes just weren't authentic enough. Room staff - Zero complaints. Very friendly, room was always clean although I rarely saw him... I did go to a friend's balcony though, and for the price they paid, I would hope the NCL staff goes through and touches up some more of the paint and things. Lots of chips and cracks and was not as clean as our inside cabin. Ports... Skagway and Juneau were awesome! Had the best clam chowder ever in Juneau, and Jamison from Chilkoot Tours made our Skagway tour awesome. We didn't have a plan in Ketchikan and ended up taking a "shuttle" bus from one of the vendors just off the ship. It was ok but not anything special. It was the tour guide's first day though. Fitness equipment - The gym was packed at peak times, which was fine, I didn't REALLY want to work out or I would have gone at a non-peak time. The basketball hoops were in disrepair, the tennis court was abysmal, and none of the basketballs were round (still don't know how that happened). There was no signage as to where to check equipment out either. As always, we walk off the ship with our luggage, so no complaints on disembarkation. Read Less
Sail Date June 2018
This was a bucket list cruise for my wife and I. Our excitement was in seeing the landscape, glaciers and cultures in the communities where we stopped along the way. We were more than thrilled by all of these aspects of our cruise BUT ... Read More
This was a bucket list cruise for my wife and I. Our excitement was in seeing the landscape, glaciers and cultures in the communities where we stopped along the way. We were more than thrilled by all of these aspects of our cruise BUT much to our surprise and pleasure was the “on board” aspects of the cruise. The ship is impecibally maintained and managed. It’s staff are welcoming, engaging and professional. The dining was excellent with never a wait to be seated with “free style dining”. And lastly, the all day entertainers were spectacular. In particular the evening shows in the huge theatre were world class presentations by professional singers, dancers, comics and acrobats. The shows were different every night and convienently timed every night. In addition, throughout the ship at various venues there were other musicians and entertainers to keep everyone mingling and engaged. Also there was a late night lounge for dancing with a professional DJ (too late for us Read Less
Sail Date June 2018
A cruise to Alaska was on our bucket list. We celebrated our 42nd wedding anniversary. Scenery was FANTASTIC. Our best excursion was a catamaran to Dawes Glacier by Allen Marine - a priceless experience. The food was sub par - at ... Read More
A cruise to Alaska was on our bucket list. We celebrated our 42nd wedding anniversary. Scenery was FANTASTIC. Our best excursion was a catamaran to Dawes Glacier by Allen Marine - a priceless experience. The food was sub par - at best. Buffet from purgatory. One day they served MEAT LOAF at the carving station! You can't make this up. The menu was SFDD - Same Food/Different Day. The other "complementary" restaurants had the same menu items as the buffet. The "extra charge" restaurants are severely overpriced. We went once and got charged almost an arm and a leg. Watch out for the "games" they "play". Deal or No Deal is NO DEAL. Rips you off for $25 a card and all four of ours were 100% losers. Our friends 4 cards were the same - LOSERS. The Spa staff ripped us off for $1,000 in extra charges - Teeth Whitening, Introductory Acupuncture and 50 minute Hot Stone Massage. It was a 10-20-30 offer - 10% off first service, 20% off 2nd service, 30% off 3rd service. Still over $1,000! The acupuncture person told me if I came every day for the 9-day cruise I wouldn't need a knee replacement. Fairy dust right there. Read Less
Sail Date May 2018
We certainly enjoyed the food in 'Le Bistro'. The trivia was very good. The itenery was why we chose to take our 1st Norwegian cruise. So much for the good. We bought an outside cabin, with an unobstructed window. That window ... Read More
We certainly enjoyed the food in 'Le Bistro'. The trivia was very good. The itenery was why we chose to take our 1st Norwegian cruise. So much for the good. We bought an outside cabin, with an unobstructed window. That window was so dirty that details we inaccessible. We asked, I begged(!), them to clean the window. They actually told me that those windows only get cleaned during drydock! Seriously? I watched the lady who relayed this to me, and even she could not believe what she was saying. Why buy an outside if you cannot use the window [and in Alaska even!]? She offered me an upscale dining as 'compensation' [we already had 4] and I offered in return to have our charges reduce to cost on Inside cabin, since THAT WAS ESSENTIALLY WHAT WE HAD!!!! Dumbest crap I ever dealt with on any ship. We have had 25+ cruises on other lines and NEVER have, or would have, been told they could not clean out window! The food in the buffet was LOW! No salmon, no steak, no shellfish of any sort. Cheap! And poorly prepared, every piece of beef or pork I had was simply tough. Incredibly, part of the problem was that meat slicers cut WITH the grain instead of ACROSS the grain. A little training needed. Food in Main dining was repetitive, but slightly better. As I said, the Bistro was very good, but the one with all that meat was giving us stuff clearly kept under a sunlamp and was dry and tough, i am sorry to say. As an aside, we both got sick with colds, very bad ones, after Russia, and we certainly do not hold Norwegian at culp for that. I will not say I will never be on Norwegian again. But it will take a truly great itenary at a great price to tempt us from other cruise lines like Princess, Holland, Celebrity, or RCC where service is SO MUCH better. Only our room steward, who did go out of his way to help, was an exception to the 'poor service' experience. I truly hope you reconsider the 'clean window' policy. Only an outside cabin has this problem, since folks with balconies can still see without going updeck. Seriously, this cannot be a rational policy in your mind. And I hope I never sail again on a ship where I cannot get my beloved smoked salmon for breakfast in the buffet. Doug Ralston Read Less
Sail Date May 2018
This was our 6th cruise on NCL, but our first transpacific. We chose it because of its itinerary, its length, and that it ended as an Alaska cruise, which we have always talked about doing. This combination of Asia, Pacific, and Alaska ... Read More
This was our 6th cruise on NCL, but our first transpacific. We chose it because of its itinerary, its length, and that it ended as an Alaska cruise, which we have always talked about doing. This combination of Asia, Pacific, and Alaska was perfect for us. All the port stops in Japan were wonderful - Yokohama, Aomori, Hakodate and Otaru. The ship docked very close to town, and there was plenty to do in each place. Our most treasured experience was finding an onsen (hot springs bath, all nude, segregated by gender) in Hakodate. We were not impressed with Petropavlovsk though. Access was by tender, which wastes a lot of time especially with old folks with bad knees struggling to get on and off. Prior to the cruise, we were told quite specifically that we needed visas just to roam around town, so the best thing to do was sign up for an NCL shore excursion. Turns out that the Russians will let cruisers with no visas into town, just can't go beyond the city limits. The many days at sea crossing the Pacific was a real treat. Even better was getting an extra Wednesday because we crossed the International Date Line. Conversation with the cabin steward was fun - "what is today?" "Wednesday" "what is tomorrow?" "Wednesday." We did not go to any of the specialty restaurants. Of the free ones, we went to the Azura only once, and ate breakfast, lunch and dinner at the Garden Café buffet the whole trip. Food was good, not great. The first top round roast in the carving station was so tough, however, it defied mastication. Our cabin steward, Aris, was the best. He was never intrusive, did a great job with the room, and answered all our questions. His towel art creations were ones I had never seen before. If it were not for the the ship being even more worn out, we would take her back to Japan in September. Read Less
Sail Date May 2018
Chance to see northern Japan, Russian port- which I never could see while in the Navy because of clearances for almost 30 years. Alaska was exceptional, as always- fourth visit. Never stop being overwhelmed with the beauty of the ... Read More
Chance to see northern Japan, Russian port- which I never could see while in the Navy because of clearances for almost 30 years. Alaska was exceptional, as always- fourth visit. Never stop being overwhelmed with the beauty of the country. It truly was a whale bonanza this year- think we can rest easy about the future of the humpback for a while. They are real showmen I'm convinced. Saw some of the lack of crew prep for disembark evolutions that others have noticed. Whatever the reasons, they are non-excusable. Continue to be amazed that people can stare at their phones; difficult to call their phones smart, while viewing some of the most incredible glaciers, wildlife, and natural beauty literally 360 degrees around them. Enough of the negative. Shore excursions were enjoyable, but overpriced through the ship. In Alaska especially, there are many other more reasonable providers of whale watching and White Mountain trips just to name a couple. This really was a unique cruise for me anyway, in that involved northern Japan and Russia. It also was long enough to really make some friends and settle down to a routine of your own choosing- difficult things to accomplish in a week or less cruise. Read Less
Sail Date May 2018
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many ... Read More
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many times as possible. Waiters and most of the crew members never greeted any guests, including sales personnel in the shops, they just ignored you. Shows were terrible, only the shows by Lisa Anna Ching and the acrobat show at the end of the cruise were good in a 15-night cruise. Shuttle bus for Kagoshima was $15 per person which was a ripoff and no shutter bus was arranged in Shanghai which was a distance from the nearest subway station. Due to the visa problem of a few guests, the ship was delayed to arrive in Hong Kong which had created problems in the shuttle bus service. I definitely will not take any NCL cruise again and use the same money to go for other cruise lines. Read Less
Sail Date April 2018
We opted for this one as the price was a little bit down, it hit some new ports for us, and we were able to link up with our son at the Kobe port. While the ship is not new and shows its age here and there, we had a good cabin (standard ... Read More
We opted for this one as the price was a little bit down, it hit some new ports for us, and we were able to link up with our son at the Kobe port. While the ship is not new and shows its age here and there, we had a good cabin (standard outside, deck 4) and were happy with the general experience. We took the perks at sea package and had 4 dinners for two at the specialty restaurants plus $50 off each person's tour at all of the ports. Also we got 250 internet minutes and 2 hours of ship to USA calls. We used all of these perks, even made some doctor appointments back home. The food at the upgrade restaurants was very good, especially at Cagneys where the filet was great. We also used the French restaurant, but liked Cagneys better. As to the dining rooms and the Lido, we found them to be good, but not great. Like most cruises, some items were very good and others just so-so. Service was OK, and the buffet was clean and appetizing. I recall that there were 12 port days on the 15 day cruise. We naturally used the ship tours for about 9 ports, but at Kobe we made independent tours that included the castle at Hemiji and the Kobe city zoo or animal preserve. We rate both of these as top notch. Overall, we really enjoyed the trip. Read Less
Sail Date April 2018
Retired couple with 20 + cruises many different cruise lines: Second time on the Jewel. Just OK. Food all restaurants greatly improved over last Jewel cruise (2014). Garden Buffet expanded in more and better entree selections. Le ... Read More
Retired couple with 20 + cruises many different cruise lines: Second time on the Jewel. Just OK. Food all restaurants greatly improved over last Jewel cruise (2014). Garden Buffet expanded in more and better entree selections. Le Bistro still our favorite. Proper cleanliness throughout the ship - male thermal suite always maintained well. Entertainment fair to poor. Same shows as 4 years ago. Music way to loud all venues. (When asked to pipe down upon port arrival [so we could enjoy Japan's Pier Greeting Performance by musicians and dancers] the topside pool musicians said no because its in our contract. Ruined the arrival for many.) This being an Orient cruise only 1 local entertainment brought on board although we ported at 8 different piers. Most disappointing. Cabin bedding terrible -- Norwegian changed mattresses for us and still could see the slump in the beds. Felt like sleeping in a hammock. Service charges are non-stop. Though our service charges were paid up front, still hit up with charges every time we orderrd a drink, food, or activity. These are a major rip off for all cruisers. Unusually long waits for NCL sponsored Destination Tours, and long lines on-board to book these tours. Do so before sailing. Read Less
Sail Date March 2018
seemed a good price for what was offered, 4 of us booked together for the south east asia cruise, asking for cabins at least on the same deck as we have always had on previous events cruises with ncl, royal caribbean and p and o. well we ... Read More
seemed a good price for what was offered, 4 of us booked together for the south east asia cruise, asking for cabins at least on the same deck as we have always had on previous events cruises with ncl, royal caribbean and p and o. well we were at the front on deck 5 and our friends were aft on deck 8. we spoke to infinity cruises who we booked through, the paperwork and organisation for infinity leaves a lot to be desired(at one time we had 2 extra people on our booking we had never heard off) they said it was the fault of ncl, ncl said it was infinity’s fault but offered to upgrade us for £700 per person(they must have thought that we would be happy to be ripped off) eventually we boarded the jewel, cafe and restaurant staff were top quality, customer services were also excellent as were the bar staff, food really good. trying to get a seat in the garden cafe at times was impossible, spent a lot of time wandering round trying to find seats. shore excursion staff had no idea about the places we were visiting, and got the feeling one of the staff was full of his own importance. communication was awful, the morning announcement over the speaker system was next to useless as you could not hear a word in the garden cafe, thought a member of staff would have told someone. the cabin was noisy, window was misted up so did not see a lot sometimes, the housekeeper i think did his own thing, 15 20 on 2 days before the room was made up, think he had difficulty getting up in the morning, was not the best housekeeper we have had by a mile. towards the end they ran out of some draught and bottled bears, and soft drinks. the organisation for the trips was chaos with everyone queuing up to wait in the theatre at once. we were told to collect our passports between 5 am and 7 am (yes 5am 7am) on the day we disembark, but then changed their minds and made it after 2pm the day we were in. altogether we have cruise 6 times with ncl, but this ship seemed dysfunctional with no coordination, will not go with ncl again, or will we book through infinity. i must say that the entertainment was first class. Read Less
Sail Date March 2018
This cruise was a lot of B2B trips. I did the 29 days from Sydney to Hong Kong. I was a single traveler, so got inside cabin on 10th deck. Menguel was my expert Steward. A lot of the ports were tendering ports. That means a lot of me-me, ... Read More
This cruise was a lot of B2B trips. I did the 29 days from Sydney to Hong Kong. I was a single traveler, so got inside cabin on 10th deck. Menguel was my expert Steward. A lot of the ports were tendering ports. That means a lot of me-me, pushing & shoving. Ships staff can’t comment or interfere with this type of behavior. They just smile & say, they’re sorry & doing best they can. Just plan ahead & get out early. Don’t ruin your fabulous vacation by getting upset over things you have no control over. It’ll work out fine. Ports were AMAZING. I guess new cruises will have overnight in Hong Kong as well. I did 4 days early in Sydney & 4 days post in Hong Kong. I was the most surprised in Vietnam ports. Loved Singapore. I had excellent guides. They really went into details for us. We used shoreexcursionsasia.com. Best tours, best prices. No need to convert currency in all countries. Only Australia, Singapore, & Hong Kong. All others wanted US dollars. Don’t need to overpack. Ship offered $19.99 bag laundry service. Duct tape your bag for strength & cram it full. You’ll cross the equator, so get ready for a fabulous Toga party. Food was what you’d expect on a cruise. This ships passengers average age was 63. Only 17 kids. Very laid back. Loved it. Take underwater camera. The beaches are amazing. I snorkeled GBR 2Xs, & snorkeled the beautiful pink beach on Komodo, Indonesia. AMAZING!!! Take poncho & sun screen. Definitely a hat. I love my new backbush Australian hat. Shows were so so. I’m not into the loud type of shows. So, only went to ones that interested me. Shore excursions main man, Marcus, was a delight. He tried to get people to understand the tendering rules, but they didn’t listen. I’d do it again in a heartbeat. Read Less
Sail Date February 2018
We were on a South America Cruise with NCl Sun. The attitude of the staff was more to be desired. Food just ok. We tried this NCL Jewel for Cruise from Sydney to Hong Kong. Entertainment was average to below expectation. Same artists ... Read More
We were on a South America Cruise with NCl Sun. The attitude of the staff was more to be desired. Food just ok. We tried this NCL Jewel for Cruise from Sydney to Hong Kong. Entertainment was average to below expectation. Same artists rotating to take their turns. Little changed. On Sea day, the ship entertainment is dead. Nothing happening and the daily programme is the same like the previous day.Why can,t we have a movie in Stardust theatre everday or have a large screen facing the swimming pool to show recently released movies If you go on Princess Cruise lines, you have entertainment on the big screen rather than same old muscians playing the same songs. Have you ever wondered if people near the pool really listen to what they are singing about. BORING. Needs to put on an entertainment that is refreshing and enjoyable. I hope the message gets to the entertainment dept. Read Less
Sail Date February 2018
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

Find a Norwegian Jewel Cruise

Easily compare prices from multiple sites with one click