16 Norwegian Jewel Hawaii Cruise Reviews

We had just completed a cruise on Celebrity from Hawaii to Sydney and loved it so when we saw this itinerary (much better) for a great price we decided to fly back to Hawaii and do it all again. Again embarkation in Honolulu was a ... Read More
We had just completed a cruise on Celebrity from Hawaii to Sydney and loved it so when we saw this itinerary (much better) for a great price we decided to fly back to Hawaii and do it all again. Again embarkation in Honolulu was a breeze. Sadly our upgrade bids failed and so did our attempts onboard, was surprising to find out the cruise was sold out as it had not been selling well when we booked last minute. It is our first time on Jewel but she is a carbon copy of the Jade so no issues with orientation. She is a little dated but is maintained well and was generally clean. As with other NCL ships in these classes the public area configuration means sometimes changing levels and there is a lack of public walkway space so on these longer cruises with an older clientele it can be slo moving at times. The positives of these ships are not too many passengers, the full promenade deck, the terrific views from Spinnaker lounge and the aft facing bar outside the buffet. The pool deck is a reasonable size for the number of passengers compared to their larger ships. There is a great variety of dining options. On this cruise smoking had been banned on the promenade deck which is fantastic but was a shame that they did not advertise it correctly so past passengers continually smoked out there despite there being no ashtrays and put everyone at risk by either throwing their butts overboard or extinguishing them on everything from paper packets to the ships dining ware (disgusting) and caused a lot of consternation between passengers and the smokers and the crew. I have no idea why the officers refused to put signs up rather than employ security staff who were regularly ignored. Again we were annoyed by the drinks tax issue NCL claims in USA ports, no other line charges these on drinks ordered under a pre paid drinks package - how can there be tax when there has been no transaction, NCL may as well charge you tax on your meals and accomodation under this logic, the hotel director could not explain this and the chief financial officer simply refused to meet us, we were told “it’s only $15” which is true but if you consider a small sum then you pay it! We had cabin 10,145 an inside which had an interesting configuration being parallel to the hallway but we enjoyed this as it seemed to utilise the space better, the cabin also felt modern. Unfortunately we had a junior steward who regularly forgot to deliver mail and laundry and often didn’t clear out dirty glasses and plates. Dining - was generally good. We find NCL is always behind other main lines like X and HAL but for the price paid was good quality with plenty of options. We tended to have breakfast in the buffet on the outside deck on port days or Osheehans for a change. Lunch on sea days we always dined in the mdr as we enjoy the views over the wake and the attentive service. Dinner in the Tsars palace was very good and the venue felt more spacious than on other ships, service was always top notch. When we felt like a change we alternated between Chin Chin and Osheehans which do tasty quick meals. The Chinese needs more vegetarian and seafood options. We don’t like the Azura mdr compared to Tsars as it feels dark and claustrophobic and the staff seem more rushed. As platinum members we get 2 specialty restaurants and we tried the French and the Italian- as on other ships we were treated like 2nd class citizens for dining under this program which is very strange and it certainly doesn’t incentivise us to pay for additional dining in these venues. Food and service in the French was good but only marginally better than the mdr so could not justify paying. The Italian is a nice space but the pizza is the same as in the buffet (slightly better toppings) and the rest of the food was decent without being outstanding. This cruise changed CDs on day 4 which I have never seen before and in our view it seemed to disrupt the flow the ship had attained. Dave the new CD seemed to moan about being back at work constantly and was constantly talking about cruising around Australia and NZ (this cruise didn’t go to those places - nor did the following one except for its final destination). Also, the activities seemed to be lessened on the changeover and considering we had 5 sea days in a row there was a complete lack of variety in activities (NCL seems to have gotten mundane in this area compared to Celebrity). Strangely they had a lot more activities on port days? On the plus side there was a couple of great matinee shows in particular by Igor the band leader and saxophonist. The production shows were well performed and the cast seemed very talented, I do feel like some semblance of a story line would be good but this is just nit picking. Guest entertainment was generally good, personally I don’t like ABBA so the 2 nights of identical show were a bit much, I also don’t go to hypnotist shows anymore (reports were that someone didn’t come out of it Read Less
Sail Date November 2019
We were on the NCL-Getaway previously and we enjoyed that cruise enough to give the Jewel a try. We were excited to go to Hawaii, especially during the months of October and November. The ship had approx 2400 guests on board and many ... Read More
We were on the NCL-Getaway previously and we enjoyed that cruise enough to give the Jewel a try. We were excited to go to Hawaii, especially during the months of October and November. The ship had approx 2400 guests on board and many were seniors with some families with youngsters. We had an ocean-view room on the port side and it was comfortable for a couple, although from time to time, we could hear ocean waves crashing onto the hull. There were fewer interesting on board activities during the day and the so called tennis court was not designed to be one. We purposely purchased the specialty dining package, unfortunately, we had MANY disappointing meals at various specialty restaurants. Otherwise, we enjoyed most of the nightly entertainment. We arrived to every port on time and the tendering process to Kona was also timely executed. We did most of the sightseeing on our own by renting a car but we also had fun with one shore excursion arranged by NCL. Overall, the cruise met our expectation of visiting the four islands and the crew were polite and accommodating. Only wish they have better restaurants and day time activities. Read Less
Sail Date October 2019
Chose this cruise as it left from Vancouver (my home port) and I wanted to see more of Hawaii. Travelled with my cousin & our aunt in an inside room. While snug, we managed to all have enough space for our belongings in the ... Read More
Chose this cruise as it left from Vancouver (my home port) and I wanted to see more of Hawaii. Travelled with my cousin & our aunt in an inside room. While snug, we managed to all have enough space for our belongings in the drawers, closet, & washroom. Our room steward was great, the crew was smiling & happy everywhere we went. Waiters in Tsar’s Palace were awesome! My aunt has a food allergy & the food allergy guy, Alex, took such good care of her. We had 2 specialty dinners and enjoyed both. Found lots of space at the pool & in the outdoor cafe. Enjoyed the renovated areas on the pool deck where they’ve removed lounge seating type couches & replaced with tables as it seems to allow for more people to enjoy the space. I was super impressed with the Hawaiian show that came on-board one afternoon. The performers were great and it turned out that the show they did was very similar to the luau show that we went to after the cruise. Overall I continue to be very happy with NCL & the Jewel class ships. First time on NCL for my relatives and I think they are both on board for doing another cruise! Read Less
Sail Date October 2019
I choose this cruise because I wanted to visit all of the islands that make up Hawaii without having to travel there numerous times due to the expense. By cruising I was able see each island as well as not having to worry about the cost of ... Read More
I choose this cruise because I wanted to visit all of the islands that make up Hawaii without having to travel there numerous times due to the expense. By cruising I was able see each island as well as not having to worry about the cost of hotel, transportation, food and entertainment. When participating on shore excursions there were numerous activities scheduled each day on board to keep one entertained for the individual as well as group activities if one wish to be involved a group function. As for myself the food provided was a large variety to satisfy the palette of the most selected person. i have only traveled on Norwegian since I started cruise after taking my first cruise of three days several years ago. Is the line perfect nope, but which one is! For me it's what I have been looking for and will continue to use the line to meet my goals of seeing the world one port at a time. My motto is from a shirt that I found on the Jewel earlier this year, "Cruising Is My Happy Place". Happy cruising...... Read Less
Sail Date October 2019
The employees were great. The food was always cold and the same except in the upgrade restaurants. At one port there were no shuttles or buses and we were not told so if you couldn’t walk dir 30 min in 90 degree weather you didn’t go ... Read More
The employees were great. The food was always cold and the same except in the upgrade restaurants. At one port there were no shuttles or buses and we were not told so if you couldn’t walk dir 30 min in 90 degree weather you didn’t go anywhere because the taxi line was LONG and over an hr wait Couldn’t get by the pool because people would get up early and grab towels to save chairs until they had breakfast or did what ever they wanted to. I will not go on the jewel again There was 1 med size pool and one smaller pool but to many people to be able to use them. The bartenders were great and our room girl was fantastic. The people in the buffet always seemed to not want to be there. The captain only got on the intercom at 10:00 every morning but only gave information about the boat which we could find on the tv. Also everything on the tv was repeated every day nothing different Read Less
Sail Date October 2019
Chose cruise as it was after operation and before chemotherapy. And you never know. We had the 5 ultimate dining pkg as an inducement and the 2 for latitudes platinum. We ate well. Liked the old decor of last year before refit. But did ... Read More
Chose cruise as it was after operation and before chemotherapy. And you never know. We had the 5 ultimate dining pkg as an inducement and the 2 for latitudes platinum. We ate well. Liked the old decor of last year before refit. But did like sub chargers in room and lights. Two pride of America cruises under our belts so old hat. Captain of jewel stayed further out from napali coast than pride of America did. But he was a nubie on this cruise in Hawaii. Did not like air package travel to airport at end of cruise when they expected to take us to airport in morning and wait all day for 8:55 pm flight. No option to opt out and get 40 dollars they charged so we found luggage storage at terminal and took bus w/o Waikiki for day. Roberts Hawaii big bus picked us up for about 32 dollars and took us to airport from cruise terminal. We were only couple on full size bus. Read Less
Sail Date October 2019
We chose this cruise because of the itinerary.We wanted to visit all of the Hawaiian Islands and this did the trick. An added benefit turned out to be the 5 days at sea! We never realized how relaxing, yet interesting the ship would be. ... Read More
We chose this cruise because of the itinerary.We wanted to visit all of the Hawaiian Islands and this did the trick. An added benefit turned out to be the 5 days at sea! We never realized how relaxing, yet interesting the ship would be. We loved the on board lectures, the activities, and just the opportunity to take naps or find a place to read. The restaurants and the food were terrific---never disappointed. Loved all the shore excursions---got a chance to see the calmer side of the islands, not just the shopping and hustle side. The entertainment was very good with quite a variety. We also enjoyed listening to the different musicians and groups on board. The cruise staff also recognized Veterans on board---several get-togethers were organized and the final party included 53 Veterans from the US and Canada. It was a great cruise---we are counting it as one of the best cruises since we have retired!! Read Less
Sail Date October 2019
This was my third cruise on NCL, previous two being on the Star in 2007 and 2009. The recent refurbishment of the Jewel made for a more luxurious trip. Spaces and amenities were clean and fresh feeling. The availability of self-serve ... Read More
This was my third cruise on NCL, previous two being on the Star in 2007 and 2009. The recent refurbishment of the Jewel made for a more luxurious trip. Spaces and amenities were clean and fresh feeling. The availability of self-serve espresso machines in the buffet was a pleasant surprise and one I wish was available when I cruised Alaska. Service was exceptional on this sailing, better than anything I have experience on NCL or Royal Caribbean in the past and definitely the highlight of the trip, especially traveling with a young daughter. The crew members were personally engaging and accommodating and quickly endeared themselves to my young daughter. Royal Caribbean still has better food in my opinion but the range of options on the Jewel helped redeem the dining experience. O'Sheehan's bar and grill is a decent off-hours option for food. All in all I would sail on this ship again, especially for the family friendly environment. Read Less
Sail Date October 2019
NCL Jewel - South Pacific Cruise Review : 10-30 October 2017 We are just returned from a package which included a 12-night cruise on Norwegian Cruise Line, Jewel, sailing the South Pacific and I will try to be as informative as I can ... Read More
NCL Jewel - South Pacific Cruise Review : 10-30 October 2017 We are just returned from a package which included a 12-night cruise on Norwegian Cruise Line, Jewel, sailing the South Pacific and I will try to be as informative as I can reviewing this cruise. This was the first time that NCL has sailed the South Pacific (according to the staff) which is why we booked it. Apparently, they are unsure which way they will sail to reposition as they usually travel the Suez Canal and are still to decide whether to repeat this way and these destination. To be honest, I would say to NCL do it, the destinations are paradise. We flew into Honolulu 3 days before we joined the ship and spent 3 nights in Tahiti before the long flights Home. This review will be on the cruise only. The itinerary for this cruise was as follows: Day 1 - embarkation in Honolulu, Hawaii Day 2 - Kauai, Hawaii Day 3 - Hilo, (the big island), Hawaii Day 4 - 7 At Sea Day 8 - Nuku Hiva, French Polynesia Day 9 - At Sea Day 10 - Fakarava, French Polynesia Day 11 - Bora Bora, French Polynesia Day 12 - Moorea, French Polynesia Day 13 - Papeete, Tahiti, French Polynesia (over night stay before disembarking to our hotel) We were lucky enough to have the Ultimate Beverage Package (UBP) and on-board spend with this deal, however, unless you drink like a fish and you have this package as part of your cruise deal, I would recommend paying as you go. The UBP cost was £850 per person, for this 12 night cruise; you HAVE to drink a lot to get the full benefits of this, bearing in mind that the cocktail of the day was $8.95 / a rose` wine was $6.50 per glass, we (light drinkers) may have had 2-3 wine and perhaps 2-3 cocktails per day each with some coke/lemonade as well, this was no where near the cost incurred if we would have purchased this packaged and only drink that much because we had the drinks package, usually, we would have iced water or juice from the cafe around the pool, during the day. THE SHIP : Jewel is tired and needs modernisation. The crew, as on all cruise ships, work extremely hard and have a LOT of difficult passengers to deal with but do this with smiles and dignity. Unfortunately, as a lot of American ships are doing, the Jewel has also relaxed its formality to near extinction. You can now walk into dinner in shorts if you like without any challenge which for us was too relaxed and in our view, a mistake. THE FOOD : Mediocre, is the only word I think I can use to describe the food. Even when we paid for the privilege in Cagney’s, we did not find the food to be as good as Jewels sister ship Jade. THE SHOWS : if you like terrible American humour, Juggling, out of tune live singing and cheesy singing and dancing then this is right up your street, however, actually, we felt the shows were not worth the print to add it to the daily itinerary! WI-FI : expensive, and eats minutes that you haven’t used, so visits to the Internet Manager is a must to reinstate what has been taken. Ensure that every time you log in you also log out when finished with the session. Ration yourself, 250 minutes for a 12 night cruise only equates to rations of 20 minutes a day, this is nothing when you are trying to take photos/videos off a go-pro to enable reuse for another day itinerary (although the go-pro has its own Wi-fi it still managed to eat the ships ..). THE CABIN : We were staying in cabin number 4596, an outside (Porthole) room. What we didn’t realised was that this cabin was 2 cabins from the embarkation/disembarkation door where passengers are getting on/off the ship, blocking the doors to our room a lot. This was a bonus to us in some ways but had more inconveniences than conveniences. Although we were lucky enough that we did not need to use the medical centre, this was also very convenient to us being right on the door step. However, the crew door was also situated right opposite our cabin door; we were woken daily at 4.00 am by the crew noisily getting about their early morning duties. Most of the islands were tendered, so 6.00 am started the construction of the ladders and tender station that was right under our window. Also, and this is something we did not expect, the South Pacific was rough and windy, causing waves to be hitting our window constantly, this extended (apparently) to staterooms on deck 5 as well. The captain called the seas “moderate”, in 12 years of cruising the Mediterranean and Canary Islands, we have only ever had one cruise where the sun deck was closed due to adverse weather and not what we expected of this area at all. One bonus to this cabin, it is Port side so every island visited could be seen from the cabin as we sailed in. Day 1: Embarkation Day. Honolulu, Hawaii. This has got to be the worst, most unorganised embarkation that we have ever experienced (along side New York). We were collected from our hotel at 10.30 am and was not on the ship until approx 1.00 pm after 2 hours of unorganised chaos. Day 2: Kauai, Hawaii. We purchased an on-board ship excursion, which is something we rarely do, this was due to time frames and getting back to the ship productively as we decided to go Mud-bugging and after extensive research found that due to the distance to travel to get to the ship we would not have been able to do this on our own. This was a great day, we got thoroughly muddy and had a lot of fun. Kauai ATV were fantastic guides and made the day really good. They will supply you with a bandana, goggles, helmet and shorts and t-shirt. Recommendations for this trip, use their clothes supplied, and the locker, to leave anything you don’t want ruined behind. You will get REALLY muddy, the mud is a very red mud that stains you and your clothing and anything else that you take along with you. They do take you to a shop of theirs first, (reasonable priced) there you can buy a waterproof plastic cover for your phone if you want to take that with you. We used that for photos and left the camera behind, although did take a go-pro which is still stained! They also take photos during the trip and sell the group photos to you for $20 which was well worth purchasing. Day 3: Hilo, (the big island) Hawaii. Unless you are doing a trip here, don’t bother! We came in on a Sunday and decided to walk to the town. We were told that it was 2 miles and approx 30 minutes walk, it was more like 5 miles and took us 1 hour each way in 32 degrees heat. When we finally got to the town, we found that most shops were closed (due to it being a Sunday) and the only real thing we took from this place was insect bites, which we had in abundance by the time we got back to the ship (with no warnings and did not feel/see anything biting), the only things we think the bites may have come from are the Nono (aggressive sand flies). Day 4 - 7 : At Sea. The weather was not “great” for the first couple of sea days, although once the sun came out it was blistering and required shade, which the Jewel has limited amount of, the seas were rough the whole time travelling to the next destination. Day 7 : the ship insisted that everyone coming into French Polynesia, attend an Immigration meeting with 2 French Polynesia Immigration Police. Again, absolute unorganised chaos. We spent 2 hours snaking around the Spinnaker Lounge, only to be told that as we were EU citizens, we did not need a visa stamp, we were only required to show our passports. Surely, the obvious way of organising this would have had EU guests queue in one line and American/Other queue in another? Day 8 : Nuku Hiva, French Polynesia. TENDER day. Unorganised chaos to get tender tickets started at 6.15 am. The notice was that tender tickets could be collected from poolside at 7.00 am, however, this actually started by 6.15 am, by the time we collected our tickets at 8.00 am we were tender boat 17 off which did not get us off the ship until after 10 am! The island itself was exactly what you would expect, a beautiful, un-westernised, cultural island. There was only 1000 locals living on this island, who welcomed the invasion of 2500 passengers with tribal dancing and singing, conk shell blowing and their handmade carvings etc, unfortunately, there was no way to explore the island as there was no taxis or other means of transport, but what we saw was beautiful, unspoilt and had the feel of modern tribe culture. Day 9 : At Sea Day 10 : Fakarava, French Polynesia. Another TENDER day. Another 6.15 am hand out of tender tickets (although should have been a 7 am start). No trips to do (with or without the shore excursion desk). The ship docked at 8 am and left at 2 pm. Sunday’s (when we arrived), everything was shut and with the way that the tender process was the day before, we felt there was little reason to get off, although we did. We made our way to a beach, Motu’s are found all the way along the road (turn right at the dock). We walked about 15 minutes to a piece of sandy area where the sea was incredibly blue with patches of coral and beautiful fish swimming within. Sharks are in abundance and regularly pay a visit to where you are invading their “space”. The locals found it hilarious that the passengers from the cruise ship jumped as soon as shark was mentioned, they insisted that these sharks; “Sleeping/nurse” sharks, were harmless and would not hurt - actually when they called out shark, it was to let you know they were there not to ensure you got out of the water. They feed them regularly by hand. This was a beautiful spot to spend a few hours away from the ship with the wildlife. Day 11 : Bora Bora, French Polynesia. Another TENDER day. We had a trip booked (with the ship) so got off without the queues! We arrived at 10 am and went straight to our trip, Black Tip Shark and Sting Ray Swim. Incredible. The crew on the boat were great fun and spent the whole time entertaining us with their singing and playing getting to/from the destinations we were taken to. The rays and sharks did not disappoint. A fabulous day, fully recommended. Day 12 : Moorea, French Polynesia. Another TENDER day. By now the ship had got themselves organised and actually started getting this right. There were still the queues for the tender tickets that were being handed out earlier than they should have been although this did not affect us as we were on a trip. Humpback Whale/Dolphin watching with Dr Michael Poole. This was an amazing trip, we saw no dolphins as there seemed to be too many jet skis bombing about but the Whales made up for it. Although we were not that close we experienced 2 beautiful whales spending time in the waters. We did not get in the water with them but there are trips that do take divers to swim with the whales, they have described their singing and close up inquisitively incredible. After we returned from this trip we met a local called Damon who ran his own tour company called Circle Tours, we spent 3 hours being shown his island; he took us liquor tasting, jam tasting, scenic spots, we even saw what the fishermen had brought in on their recent catch - a 300 lb Marlin that they had a job getting in their boat. In all, a fabulous day and a stunningly beautiful island. Day 13 : Disembarkation for our 3 night stay in Tahiti before returning back to the UK. Overall, a fabulous itinerary, great destinations, beautiful scenery and NCL was our way of doing this. Read Less
Sail Date October 2017
October 3rd we embarked on a journey from Vancouver to Hawaii on the Norwegian Jewel. It was a special milestone for us, our 40th wedding anniversary. We wanted to experience a special vacation for a special event. We were not ... Read More
October 3rd we embarked on a journey from Vancouver to Hawaii on the Norwegian Jewel. It was a special milestone for us, our 40th wedding anniversary. We wanted to experience a special vacation for a special event. We were not disappointed. There were only two things I would say bothered me a little. The embarkation process in Vancouver was not very organized and even though we were booked in the Haven, I did not feel the process lived up to the hype of getting on the ship as a "Haven" couple. The second part was the nickel and timing with drinks and coffee on board. I received an unlimited drink package but still I was told that I would be charge a small difference on some drinks and I had to pay for cappuccinos. Really??? I only had a couple of specialty drinks over the 10 days that demanded an extra charge, it amounted to maybe $25 above and beyond what I paid, and I paid quite a bit. My question is "why?" If you need it so bad, charge me an extra $100 and I won't have to worry about signing a chit. I feel the same way about the coffee. Cruise lines, learn from the All Inclusive resorts and include everything in a premium package. It is a nuisance. Now for what I really liked! The staff, the entertainment, the food, the room. A special thank you to Bowen, our concierge. He is professional, warm, friendly and extremely helpful. He focuses on the people he is dealing with at the moment and that to me is the sign that he cares about the people he is assisting. He is not looking at the next person in line, he talks and listens to the people in front of him. He is quick to get answers and actions completed. He made the trip fantastic. Bernadette - our housekeeper- worked tirelessly and long hours. She definitely is a special employee. Rex the Butler also was so helpful and accommodating. Our anniversary was at sea on October 8th and they each played a very important part in making the day special. I cannot forget to mention James, the host in the Haven. He was truly a wonderful person. Not bothering you but attentive and made you feel that he really was glad that we were there. The buffet, we kept away from. The food looked good but we just wanted to be served. My wife definitely deserved that after 40 years of taking care of 3 men in the house. The restaurants were fantastic though. Our favourites were the Le Bistro (Saldy was a great waiter.) Lamb was incredible! The Argentinian restaurant- Moderno's had unbelievable dinners- soo tasty Cagney's, Cucina, Chin Chin also rounded things out for us. As mentioned before, we upgraded our room to the Haven. I could not ask for anything more. Our cabin was in the front of the ship. One Balcony was overlooking the bow of the ship and our other balconies were more protected on the side. We are spoiled! If you have a special event, select these rooms if you are able.Lots of room, we felt very comfortable. The entertainment was top notch. On previous cruises we have taken, we left sometimes halfway through the shows. Not here- Landry was a comedian that performed a couple of times, Great act. The musical groups were awesome.- Fire and Ice and Temperature. Excursions were great, we loved the whole experience. Thank you Norwegian and the Jewel staff for making our 40th a trip to remember! Read Less
Sail Date October 2017
First time to Vancouver, on Norwegian, and to Hawaii for our 25th wedding anniversary. I highly recommend this cruise and itinerary; It was a grand slam for those following October baseball right now. Embarkation a little slow but the ... Read More
First time to Vancouver, on Norwegian, and to Hawaii for our 25th wedding anniversary. I highly recommend this cruise and itinerary; It was a grand slam for those following October baseball right now. Embarkation a little slow but the disembark was VERY efficient and smooth. (Though we really didn't want to leave!) Entertainment was the best we have ever experienced on a cruise ship. Loved our ocean balcony cabin and room. Dining was outstanding particularly in the specialty restaurants Cagney's, Moderno Churrascaria (Brazilian Steakhouse), and Le Bistro. Weaker links were the Italian specialty dining (not the food per se but the menu) and O'Sheehans, though I liked the atmosphere in the latter especially for watching Sunday NFL football. The service on the ship everywhere was good to outstanding and we liked very much the different themed bars. We only did one of the Norwegian shore excursions, The Road to Hana Deluxe, and that was magnificent and informative. We went on other island excursions on our own or with other tour groups we contracted with once off the boat. We loved them all - in some cases we got better bargains. Rented a car to Laihana the second day in Maui and enjoyed it without being committed to being on a bus all day. Spent time in Honolulu afterward and did our own tours including Pearl Harbor. We will definitely go back to Vancouver, to Hawaii (we added a timeshare to our existing one stateside!), and very much look forward to cruising again on Norwegian. Though once you do this particular cruise, you will realize 5 days at sea in the Pacific is a bit much to repeat a second time through. We wished they had an indoor pool and thank God we got the spa plan which overlooked the ocean and was VERY relaxing. When we go back, I think we will just do a Hawaii tour and schedule a Vancouver BC / Calgary Banff Canadian trip as a separate vacation. Still, it is more than worth experiencing once. Thank you, Norwegian! Read Less
Sail Date October 2017
Best Cruise Ever. Cabin # 8008. This was a 10 day cruise. My 6th cruise with NCL. Best food. Best drinks. Best shows. Weather was a bit hit and miss. I love cruising. I think NCL does a great job. Some people like to complain about ... Read More
Best Cruise Ever. Cabin # 8008. This was a 10 day cruise. My 6th cruise with NCL. Best food. Best drinks. Best shows. Weather was a bit hit and miss. I love cruising. I think NCL does a great job. Some people like to complain about anything and everything! I prefer to see the glass " half full " . I think it is really important to treat each cruise as a separate event, and not to lump all the ships, staff, etc., into one big category. In a perfect world, I would like to see a NON smoking ship. The Casino, stinks. The pool deck can smell smokey as well. I would prefer some fans in the gym, as it gets stuffy. I also think that more and more people are abusing food on cruises. I cannot see how some people can eat and waste so much food. But, some things are NONE of my business ! Read Less
Sail Date October 2017
My husband and I flew into Seattle two nights before departing Seattle on the NCL Jewel for a 10-night Alaskan cruise to celebrate our anniversary and my birthday. We packed 3 medium size suitcases and one large suitcase anticipating ... Read More
My husband and I flew into Seattle two nights before departing Seattle on the NCL Jewel for a 10-night Alaskan cruise to celebrate our anniversary and my birthday. We packed 3 medium size suitcases and one large suitcase anticipating really cold temps in Alaska with layering clothes and warm winter boots. We did the 10-hour tour by Northwest which included a tour to the Boeing Airplane Factory. We really enjoyed this tour of the Seattle downtown and surrounding areas including the Salmon fish ladder at Ballard Locks and Dam. NCL embarkation went very smoothly. We arrived at the pier about 1030, dropped off our luggage, and stood in line to get our cabin card assigned, then sat waiting for our boarding group to be called. We were boarded and having lunch by 1:00pm at the Garden Cafe. NCL Jewel left port in Seattle around 4pmish on Saturday 23 Sep 2017. Our cabin was 10528, a balcony cabin, close to elevators. The room and balcony were kept clean during our 10-night cruise. Our cabin steward was a young lady (Wuan One sp?) who sang happy birthday to me and made me a cake out of a towel, flowers and sparkly confetti. Very sweet of her!! Cabin furnishings were showing wear and tear; recommend to NCL to refurbish within the year. Electronics for cabin need to be updated as well. The food was great at each of the complimentary restaurants except for the Chin Chin. We ate there the last evening and ordered Kung Pao chicken, steamed rice and spring rolls. The chicken was very tough, the sauce tasted old. Rice and spring rolls were good. I experienced extreme gas for several hours afterwards and frequent trips to bathroom. Maybe their other dishes are better. Entertainment and activities were outstanding. Something for everyone throughout the day even when in port. Alaska was beautiful (Skagway, Juneau, Sitka, Ketchikan, Prince Rupert, Icy Strait Point). We discovered that we over packed (way too many clothes and cold weather boots which were never worn). Our trip lasted 17 days flying from Cincinnati to Denver (one night), Denver to Seattle (2 nights in Seattle), NCL Jewel 10-night Alaskan cruise, 1 night in Vancouver, AMTRAK train ride from Vancouver to Seattle on the Cascades Train in business class (very nice), 2 night AMTRAK train ride on the Empire Builder from Seattle to Chicago, one night in Chicago, and flight from Chicago O'Hare to Cincinnati Airport. The two-night train ride on AMTRAK was not very restful, with us waking each time the train hot a bump, rocked or rolled. We slept for 13 hours straight in Chicago on a luxurious bed with a great view of the city at Magnificent Mile location. Flight from Chicago to Cincinnati on United was very relaxing. Made it home Saturday night by 9pm and slept for another 13 hours. Good thing my husband and I are retired (we are both in our young 60s), but we definitely needed a rest from our 17 day journey (trip of a lifetime and now marked off our bucket list). A word to the wise for advice on packing: We only needed clothes really for seven days as most outfits could be interchanged and worn again. We did not need heavy winter coats. We did not need cold weather boots. We could have taken three medium sized suitcases and two personal carry on bags and have been just fine. The more suitcases you have, the more difficult to navigate without assistance and additional expenses. There is plenty of room under the bed to store the suitcases. NCL Jewel freestyle cruising fit our needs where we could dine when we wanted to within restaurant hours. The perks associated with our cruise included the ultimate beverage package, $100 onboard credit and $50 per cabin deduction for port excursion. Drinks being served while still in Washington area while free under our package still incurred state tax which quickly eroded the onboard credit. Drinks could be pretty potent, so advise being aware and conscious of number of drinks consumed. They hit you hard when you get up and start moving around a rocking ship. Too easy to stumble from the rocking and fall and get hurt before ever starting the vacation. Also Medicare insured folks should be aware that Medicare does not pay outside the USA. One of our friends had to visit the ships doctor for a bad cold that turned for the worse and had to get a prescription for medicine (antibiotics, etc). His bill was $500. I have since discovered that Medicare insured folks can purchase additional supplemental or gap insurance that does cover outside the USA. We immensely enjoyed the WhitePass and Youkon Route train ride in Skagway and the Otter Express excursion in Sitka. We saw over 50 humpback whales, sea otters and seals and bald eagles in Sitka. Overall: This was a great experience. My husband and I had never been to Alaska and we loved the parts we saw. Luscious pine tree forests, beautiful pristine waters, and Oh My Goodness: The glaciers were magnificent! We witnessed and heard the loud cracking noise of calvings before they occurred. The staff on the NCL Jewel were extremely professional, courteous and helpful and actually looked and acted they were glad to be there serving the NCL Jewel and its customers. We loved it. We highly recommend taking this cruise. Read Less
Sail Date September 2017
I thought the cruise was almost perfect. Was disappointed that the Good Feet arch supports were not actually discounted $100. Checked on-line and the price was the same after the "discount". Attended 2 art auctions. Bid ... Read More
I thought the cruise was almost perfect. Was disappointed that the Good Feet arch supports were not actually discounted $100. Checked on-line and the price was the same after the "discount". Attended 2 art auctions. Bid on an item and thought it was reserved until I paid for it. 2nd auction, I requested prices on 2 items and an appointment was made later that day and I was under the impression that the meeting was to discuss the price. 20 minutes late, I was informed that there was no longer the auction price but full. Really. I did not even get the initial item I bid on. Never been to an art auction before and these problems were unexpected. Extremely disappointed. First cruise I have ever been on that a fee is charged for the steam room. Another disappointment. Ate dinner in the buffet once and was the last time. Good variety but very bland. Room steward was great! Did truly enjoy every port!!!!!!!!!!! Read Less
Sail Date September 2017
From start to finish everything was great! We couldn't have asked for anything better! Everybody on board and off were great! What a great time. Our staff on the Haven deck were the best you could ask for! Anything we asked for we ... Read More
From start to finish everything was great! We couldn't have asked for anything better! Everybody on board and off were great! What a great time. Our staff on the Haven deck were the best you could ask for! Anything we asked for we got. Amazing. This was my first cruise and would do the cruise again without hesitation. The scenery the Excursions the people that lead the excursion were all great. We left on time and returned to the ship on time. I think we got a little extra being the last cruise ship in the Alaskan port until next season. Extra sled dog time, extra Glacier flying time, extra everything. We learned a lot about the people working on board the ship. They come from all over the world and were very knowledgeable with not only our cruise but others they have worked on as well. Hats off to the entire Staff and Crew of the Norwegian Jewel! Read Less
Sail Date September 2017
I read a review saying "First and last" and I could not agree more. Wish I had listened. From the food that was on par with school cafeteria to the bed and pillows that make rocks seem cozy, to the staff who could care less that ... Read More
I read a review saying "First and last" and I could not agree more. Wish I had listened. From the food that was on par with school cafeteria to the bed and pillows that make rocks seem cozy, to the staff who could care less that there were no paper towels or soap in the public washrooms. The ONLY good thing was a Client Service desk woman named Amie. She was actually concerned about the lack of soap and towels and too immediate action. She also followed up - she was a rare and unique staff member. While eating in O'sheehans (shall I recite the menu?it never changed) we noticed a staff member taking the meat off a meal, putting it in a zip lock baggies and putting it under the counter. When we brought this to the hostess's attention her comment was "maybe he was hungry" I was really baffled so we informed some at the Customer service desk - she said "maybe he wanted to try it" - unbelievable!! We talked to another staff member who said, "what you get is better than what we get" So, if we were eating sub-par food, what the heck is the staff getting that they need to steal food? Since no one seemed shocked or surprised- it must be common. The daily paper with events of the day consistently had lots of errors - more "I'm sorry " but what I found upsetting most about this daily occurrence was the staff in the area that had the wrong event info - they had to take the anger and frustration of guest after guest as they tried to explain the area. No wonder the staff seemed so frustrated and uncaring. I can honestly say I would not recommend this ship - and if this is an example of the line then I would say - please book with another line - we wish we had. I have never been happy to leave a cruise in the past, but I cannot properly express the joy I felt to leave this one. I wish it could have been different NCL Read Less
Sail Date September 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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