Sail Date: February 2019
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. ... Read More
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. We had a balcony a couple besides our stateroom is my wife's high school classmate from 1971 and 6 other new guest with NCL and first time cruisers. We had a great time and and had a lot of specialty dinners. Our group had received a lot of surprises from the Senior Officers that we have met on previous cruises with Norwegian and made our cruise more enjoyable not only for us previous cruisers but for our 6 other friends that we brought with us. They even sent fresh tropical fruits from Indonesia was sent to all our cabins. Shore excursions was great that we all got into the same bus every time we book. Read Less
Sail Date: January 2019
Good food staff very attentive & friendly and well trained on the boat Let down by shore excursion fiasco! Also the embarkation person to allocate our cabin forgot his glasses & logged us into the wrong stateroom . We had ... Read More
Good food staff very attentive & friendly and well trained on the boat Let down by shore excursion fiasco! Also the embarkation person to allocate our cabin forgot his glasses & logged us into the wrong stateroom . We had to get the supervisor to sort this out ! BAD EXPERIENCE RE TENDERS IN KOH SAMUI RE LACK OF SUFFICIENT TENDERS RE COST ISSUE (HAD A 2.5 HOUR WAIT TO LEAVE SHIP + 2.5 HOUR EMBARKATION DELAY TUI MANAGED IT WELL & BOUGHT IN LOCAL TENDERS IN FRONT OF NCL We booked a premium brand but were not given premium service ! It ruined our first port of call & both myself & wife returned to the boat ill ! We will be very reluctant to recommend again after this opening experience THE CAPTAIN GAVE A POOR EXCUSE 3 days after the event blaming it on passenger safety & as recompense would not use tenders in HALONG BAY insulting as the original itinerary never mentioned tenders on this stop Read Less
5 Helpful Votes
Sail Date: October 2017
First time to Vancouver, on Norwegian, and to Hawaii for our 25th wedding anniversary. I highly recommend this cruise and itinerary; It was a grand slam for those following October baseball right now. Embarkation a little slow but the ... Read More
First time to Vancouver, on Norwegian, and to Hawaii for our 25th wedding anniversary. I highly recommend this cruise and itinerary; It was a grand slam for those following October baseball right now. Embarkation a little slow but the disembark was VERY efficient and smooth. (Though we really didn't want to leave!) Entertainment was the best we have ever experienced on a cruise ship. Loved our ocean balcony cabin and room. Dining was outstanding particularly in the specialty restaurants Cagney's, Moderno Churrascaria (Brazilian Steakhouse), and Le Bistro. Weaker links were the Italian specialty dining (not the food per se but the menu) and O'Sheehans, though I liked the atmosphere in the latter especially for watching Sunday NFL football. The service on the ship everywhere was good to outstanding and we liked very much the different themed bars. We only did one of the Norwegian shore excursions, The Road to Hana Deluxe, and that was magnificent and informative. We went on other island excursions on our own or with other tour groups we contracted with once off the boat. We loved them all - in some cases we got better bargains. Rented a car to Laihana the second day in Maui and enjoyed it without being committed to being on a bus all day. Spent time in Honolulu afterward and did our own tours including Pearl Harbor. We will definitely go back to Vancouver, to Hawaii (we added a timeshare to our existing one stateside!), and very much look forward to cruising again on Norwegian. Though once you do this particular cruise, you will realize 5 days at sea in the Pacific is a bit much to repeat a second time through. We wished they had an indoor pool and thank God we got the spa plan which overlooked the ocean and was VERY relaxing. When we go back, I think we will just do a Hawaii tour and schedule a Vancouver BC / Calgary Banff Canadian trip as a separate vacation. Still, it is more than worth experiencing once. Thank you, Norwegian! Read Less
Sail Date: June 2017
We choose this cruise for all the family members to get together which there were all ages. We all had a great time. The Crew was amazing. I was amazed on how helpful they were in addition to the Crew who was in the buffet area. They ... Read More
We choose this cruise for all the family members to get together which there were all ages. We all had a great time. The Crew was amazing. I was amazed on how helpful they were in addition to the Crew who was in the buffet area. They were friendly. We appreciated a crew member who was always nice and kind to us every time we ate. He was professional, always smiling and would say hi to us every time we saw him while we were eating. I was amazed on how many people worked on the cruise and how they all work really hard to make our vacation special for my family. We were lucky to be able to have this opportunity to do this. The excursions were a lot of fun which there were many excursions to meet all of our families wants and need. It was fabulous Thank you to the Crew - The Norwegian Jewel for the trip to Alaska on June 10th 2017 Read Less
7 Helpful Votes
Sail Date: May 2017
We chose this ship because of previous Norwegian cruise line experience and that it was leaving out of Seattle. However, we felt the Jewel fell short in the dining experience. The food at the Buffet and the dessert area were disappointing. ... Read More
We chose this ship because of previous Norwegian cruise line experience and that it was leaving out of Seattle. However, we felt the Jewel fell short in the dining experience. The food at the Buffet and the dessert area were disappointing. There always seemed to be the same choices and the flavors were monotonous. One night they advertised a seafood buffet and had a picture of shrimp. We felt really mislead when we found only fish and some Paella. They had no other seafood. We were doubly disappointed when we talked to guests from a neighboring ship who delighted in being served king crab legs on their ship's buffet. Azura, one of the complimentary dining rooms, had some better choices for dinner most nights, but we found it mediocre at best. The service was super slow in Azura. It took about 90 minutes to get thru dinner. Several meals were way too salty, so much so they were inedible. Other items were super spicey. We thought they should indicate on the menu when something would be spicy hot. The waiters in several restaurants routinely took a drink order from one person and ignored everyone else at the table. It was as if they were not trained to go around the table and ask if everyone wanted iced tea so they could bring it all at once. As a result they spent too much time going back and forth just bringing one tea at a time and racing off before anyone else could ask for one too. Little things like cream cheese and lox were absent from the buffet. There was never a big chocolate night like on other ships. There were not enough chairs and tables in the buffet so we had to circle like sharks looking for a spot. I expect that on Carnival but not on Norwegian. The entire dining experience was frustrating. Even using room service fell short. We ordered tea and coffee and they brought cream but no sugar. We had an early excursion and didn't have time to wait for a re-delivery. The staff on the ship were very pleasant and helpful. The entertainment, Cirque show and the Tina Turner tribute were both great shows. Reynaldo, one of the bar waiters was awesome. He was a funny, friendly face each day. He learned our names and took an interest in us. Bingo cost upwards of $39 to play. The beer and wine tastings were $20 plus 18% gratuity. We just didn't want to pay that much. $5 bingo would have suited us better. We traveled with one person in a wheel chair. The hallways were sometimes tough for her to negotiate because the cleaning staff had trash bags, ice coolers and vacuums in the halls. As for excursions, we booked two thru the ship and two thru another web site. We had a great experience with both excursions booked elsewhere. We even saved about $10 per person on those tours. Of the 2 tours we booked thru the ship, one was fine and one fell short. The whale watching in Victoria was the one that didn't measure up. We spent about 75 minutes getting to the whales and 75 minutes returning, with only 30 minutes to whale watch. They only stopped the boat once, and only for a few minutes, so we were stuck trying to take pics while moving and breathing engine fumes. When we came back to Shore we had to circle for 45 minutes because the operator didn't have a dock far enough away from other cruise ships coming in. We had to wait till the big ships docked before we could get in. This took time away from shopping and left us just bobbing around waiting. We did use the I concierge app to text each other on the ship. I would give it 3 stars out of 5. It sometimes would not alert us when a text came in. It gave a few of us a running total of our daily expenditures, but for some of us this didn't work. Read Less
7 Helpful Votes
Sail Date: May 2017
We have sailed NCL before (not the Jewell) and they were decent trips, but this old piece of scrap metal built in aug 2005 is in very poor condition, all the floors need to be change, the stateroom carpets are fitly, 10th floor in around ... Read More
We have sailed NCL before (not the Jewell) and they were decent trips, but this old piece of scrap metal built in aug 2005 is in very poor condition, all the floors need to be change, the stateroom carpets are fitly, 10th floor in around cabin 10078 had serious sewage issues so every day we had that lovely aroma to walk by. Others also have water back up, and NCL does not believe in maintenance, another example would be the elevators, the bells and up down Arrows don't work on most floors, Worst food smallest food court of any ships around, never any place to sit! I don't think these greedy owners have ever cleaned their HVAC system,and even the smokers couldn't breath in the Casino, just a horrible time, never again NCL. OH Did i mention everyone got sick. Pure greed, these ships pay for them selves in the first year but no one thinks they should spend any money on updating or even simple maintenance! John T Read Less
4 Helpful Votes
Sail Date: May 2017
Just came off the Vancouver/Alaska/Seattle , 8 days cruise. The staff were ALL very friendly, and the ship was very comfortable and clean. We enjoyed all the shows, and the entertainment ( except the comedian ) he wasn't that great. ... Read More
Just came off the Vancouver/Alaska/Seattle , 8 days cruise. The staff were ALL very friendly, and the ship was very comfortable and clean. We enjoyed all the shows, and the entertainment ( except the comedian ) he wasn't that great. And, the food was cold in the Irish Pub ( which I really dislike ) . The Steak House was the best ever !!! We had a Ocean Balcony Suite # 11506- and it was very comfortable and spacious for 2 people. Only thing, is that it was noisy above us. Not sure who or what was making all the noise. Not nice when you are trying to sleep. Bed was very good . Bathtub was great . We did not get out on the deck, because the weather was pretty cool and wet. I like this ship much better than the Dawn. Looking forward to my next cruise to Hawaii in the fall. Love the Beverage package . Read Less
Sail Date: January 2017
Partly because of price but not significance difference. Organization of boarding procedure in Miami - extremely poor - substandard. Service and employees - very good. Excursion vere very poorly organized mainly information to ... Read More
Partly because of price but not significance difference. Organization of boarding procedure in Miami - extremely poor - substandard. Service and employees - very good. Excursion vere very poorly organized mainly information to participants to and how to leave ship. Returning from excursions well organized. Entertainment - shows were one of the lowest quality we experienced.. FOOD VERY POOR based on central Europe standards. Wiener schnitzel served clearly showed, that the chef did not see even picture how the wiener schnitzel looks like. French soup was served eleven times on occasion even twice - lunch and supper and it did not tasted as french onion soup. Pasta was grossly overcooked even when served in Italian Cuisine Restaurant. Great majority of the food served were of East Indian origins using strange spices and combinations. Corn sitting in the sweetened milk, roast beef served but no mashed potatoes just to name few. When I tried to mention this issue to supervisor of servers, she was more concerned about the cabin number where are staying in instead of to listen about the issue of food. I said please accept my apology to bother you. Disembarking in LA did have some shortcomings and direction to transportation using busses to an airport should be streamlined. We experienced much better environment, service and food on MSC and other smaller Greek's company - name I could not recall. Based on our experience we booked next cruise South America using different cruise line. Disappointed, that MSC does not have itinerary we like. Read Less
9 Helpful Votes
Sail Date: January 2017
My wife and I had never been to the Panama Canal and some of the other ports. This was a bucket list trip. We went with a group of 54. Norwegian's subcontractor for port transfers SMS Shore Operations did a terrible job at both LA ... Read More
My wife and I had never been to the Panama Canal and some of the other ports. This was a bucket list trip. We went with a group of 54. Norwegian's subcontractor for port transfers SMS Shore Operations did a terrible job at both LA and Miami. It took us about an hour and a half to get from LAX to the ship (most of the time was at LAX awaiting transport). Our group had to be split into several buses. You would think they would provide a dedicated bus for such a large group. Also, you would think the bus would be waiting after the plane arrived. The transport in Miami didn't go much better. Again, we were split between two buses. Once we were loaded on the bus, the bus driver discovered a problem that prevented him from going to the airport. We had to transfer to another bus. The Jewel was a very clean ship despite how old she is. The room was spacious for a cruise ship of this size. Entertainment was very good. Randon Lauron was outstanding and every time he performed in the Magnum lounge it was packed. He should be part of the main entertainment in the Stardust. The Jewel Band was also outstanding. The first night of dining at Tsar was not that great but got better thereafter. Ate at Cagney's twice and once at Le Bistro. Both were outstanding. Recommend purchasing the specialty meal package. It is well worth the money. The internet was very slow and ate up the time very quickly. We went on an excursion at every port. Cabo San Lucas was not that spectacular unless you are looking to purchase a condo or time share. Acapulco was very interesting and well worth it. We were the first bus to the cliff diving at La Quebrada and had fantastic views. The views from Hotel Las Flamingos and the Fort of San Diego were fantastic. Wish we had more time at Antigua, Granada and Cartagena. The best shore excursion was Discover Costa Rica. Rolando was the best guide we had the whole trip. He was very knowledgeable and helpful. Read Less
7 Helpful Votes
Sail Date: September 2016
This was the second cruise I have been on... and I really DON'T think I will do another.... bottom line very expensive, food is MARGINAL (and yes we paid the "better dinning package" and the Drink package ) While the ... Read More
This was the second cruise I have been on... and I really DON'T think I will do another.... bottom line very expensive, food is MARGINAL (and yes we paid the "better dinning package" and the Drink package ) While the cabin service was excellent, the restaurant service was NOT... and the COFFEE was plain HORRIBLE! Hot tub was warm... NOT HOT. Entertainment was "okay" but nothing to write home about. You end up getting nickel and dimed .... Pay for WATER (it's NOT in your drink package) play a game of bingo and it's $30. Room was nice, just really glad we paid the PREMIUM because the small rooms looked like a closet. It was also nice to have a mid room for the rough days at sea. Whatever you do, DO NOT EAT at the Asian themed room! It was the worse Chinese food I have ever encountered! The other "tip" is that all the tourist shops give a kickback to the cruise liner for "recommending them"... Come the end of the season, they just follow the ships.... reason for going was to be with a group, which was a good way to unite, but expensive way to do so. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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