Sail Date: September 2016
The cruise was a back to back repositioning cruise. The first 5 days we cruised from Vancouver to Victoria to Astoria and on the Los Angeles. this part of the cruise was a little boring as the stops were not very interesting for us. As ... Read More
The cruise was a back to back repositioning cruise. The first 5 days we cruised from Vancouver to Victoria to Astoria and on the Los Angeles. this part of the cruise was a little boring as the stops were not very interesting for us. As B.C. residents, we have been to Victoria many times. We didn't feel it was worth getting off to spend money on food and transportation. Astoria looked just like home with no attractions that interested us. There were a group of tents with local people selling some amazing things. We purchased a few things and were happy for the little jaunt off the ship. Los Angeles was for debarkation and embarkation of other passengers. We enjoyed the lull onboard as others got off and got on the ship. We had a lovely chat with one of the waiters and made a friendship. After the new passengers arrived onboard, the cruise felt different. I heard that the ship was completely full. There were lots of children and lots of people in general. The mood changed and it was more hectic. We enjoyed most of the shows. The singers were not very good. The Cirque Bijou was amazing as was Luminesence. The comedian and magician were also excellent. We went to the late shows as there were less kids. Azura was our favourite dinner complementary spot. The food was mostly very good. The beef was always tender and properly cooked to the right temperature. The salads and soups were very good. There were a few appetizers that could have been executed better. The desserts were very good for the most part. The service was usually good. We loved the buffet for breakfast and lunch. Cin Cin was terrible! Our one and only experience in Tsars Palace was horrific. We were a table of 5 sharing. Everyone's food came at a different time, we were missing cutlery and coffee cups. Everything was a miss. The server was blaming other people and it seemed extremely unorganized. We were there for breakfast and never returned. O'Sheehan's pub was very disappointing. The fish and chips were limp and cold. The only good things on the menu were the wings and chicken tenders. We used it as our snack place between meals. The service was bad everytime! It was consistently bad every time. The only reason we returned was for the 2 menu items mentioned above and because we had time to spare. The window seats had amazing views especially if we were at sea. We ate at Moderna, the Brazilian restaurant. It was a great experience. The service was excellent and it was the first time we encountered a waiter with personality! The food comes out on swords and cut tableside. Most of the beef was overcooked for my taste, but the lamb, chicken and sausage were spot on. The starters buffet was excellent as well. We also dined at Le Bistro. There were hits and misses. The muscles were bland and served in a container too big for the amount of mussels. The escargot were too lemony and with not enough garlic. Our mains were both excellent. I had the rack of lamb. Cooked perfectly and so tender I could cut it with a fork. My fiance had the duck done 2 ways. Both were very good. The French onion soup was delicious as was the mushroom soup. The creme brullee was one of the best I'd ever had and I've had many! French press coffee in decaf rounded out my dinner. Excellent! The service was laclustre at best. The ambiance was great, but the bar outside the restaurant was noisy. Overall, I would say this was a good cruise. Good value for money as we got the drink package for free. Read Less
4 Helpful Votes
Sail Date: September 2016
If you don't mind golden corral quality food or less 3 times a day, I guess it's not bad. The truth is, the food was absolutely horrid, and I don't mean, not good, I mean, not edible some times. It was probably the biggest ... Read More
If you don't mind golden corral quality food or less 3 times a day, I guess it's not bad. The truth is, the food was absolutely horrid, and I don't mean, not good, I mean, not edible some times. It was probably the biggest disappointment I've seen in a very long time during a vacation. The staff was okay, not as friendly as Disney and the bar tenders had issues making my drinks. The rooms were clean, but dated and the bed was uncomfortable, a worn 7 inch mattress on top of a steal frame with no give. We had an issue with billing, stupid computer glitch, and after the 3rd day, I had to stand at the desk, for over an hour, continuously saying, I'm not leaving without resolution to get anyone to take ownership over it and solve it. To me, vacation should be without hassle, without issue, easy and comfortable. We really enjoyed the locations we visited and ensured to keep a positive mental attitude regardless of the issues we faced, but we'll never use Norwegian again. Bed and customer service aside, the quality of the food - even the upgraded dining options which we tried them all - is just not up the the quality we expect. Our next cruise, we'll return to Disney Cruise Line. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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