1 Helpful Vote
Sail Date: November 2018
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with ... Read More
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with différents shows but some with same performers. Service are excellent with smiles in their face and minds. Embarkation and disembarkation were smooth as supposed to be. Singapore is very model and clean with many excellent facilities, Bali is beautiful but to many traffic. Love Darwin with manageable small town and large botanical garden. Brisbane is modelly beautiful with rich historical town. My wife love all activities and joined many of them. For the ports and shores are mostly excellent (that’s why I choose this itineraries!) only some required tending in the rough sea but that understandable. Some port is kind of miss and hit but we just site relax on the ship with nice jacuzzi and swimming pool. I love to go again with Norwegian Cruise in the future with different itineraries since the world has so many wonderful places to visit. Read Less
Sail Date: July 2018
NCL surely had the best entertainment on board. Thats the best part of the cruise other than of course the shore excursions which we have to book at additional cost (so not really part of cruise experience). However there were a few ... Read More
NCL surely had the best entertainment on board. Thats the best part of the cruise other than of course the shore excursions which we have to book at additional cost (so not really part of cruise experience). However there were a few negatives. Sports facilities are not good. There were just broken tennis rackets, no tennis balls available to play other than some rain drenched old balls that were left on the court and there was no one to help even when they advertise open play hours. For other Indian vegetarians out there planning a cruise this is probably not the right food option. Rice used is jasmine rice and other sticky rice instead of basmati which is non sticky and goes well with indian palate. Also in general the veg options were not the best dishes of the chefs on board. Desserts section however was excellent. Also none of the other restaurants (other than garden cafe) had an selection of veg options which was really disappointing as we could not visit any onboard restaurant like azura or tsars palace even though we tried booking a table. This was disappointing as we travelled with parents who are a bit aged. The other cruise line we did before had much better food selection for Indian vegetarians. Lastly, one of the other things we observed was that none of the ships crew other than some specific location we had to go to had any idea as to where any place on the ship was. Simple questions like where is "tradewinds" which is the shopping store would get blank stares when that crew member was literally a few feet away from the tradewinds location. That was really funny and i think they can do a better job of training all crew members of every available facility on board. This tradewinds was not an isolated incident, crew members regularly failed to point out where things were when asked although tradewinds was very funny because of how close this crew member was to the actual location we were looking for. I won the ping pong competition on board but did not have any option to select my prize. Only available option was an XXL T shirt which i cant use. Could have been better managed. However it is also nice to point out some nice things. We enjoyed the dance classes they offered, the movie shows, the music (fire and ice, onboard musician crew and on and on) and MOST SPECIAL was the daily Broadway type shows they did in star dust theatre which were beyond fabulous. Read Less
1 Helpful Vote
Sail Date: February 2018
We were on a South America Cruise with NCl Sun. The attitude of the staff was more to be desired. Food just ok. We tried this NCL Jewel for Cruise from Sydney to Hong Kong. Entertainment was average to below expectation. Same artists ... Read More
We were on a South America Cruise with NCl Sun. The attitude of the staff was more to be desired. Food just ok. We tried this NCL Jewel for Cruise from Sydney to Hong Kong. Entertainment was average to below expectation. Same artists rotating to take their turns. Little changed. On Sea day, the ship entertainment is dead. Nothing happening and the daily programme is the same like the previous day.Why can,t we have a movie in Stardust theatre everday or have a large screen facing the swimming pool to show recently released movies If you go on Princess Cruise lines, you have entertainment on the big screen rather than same old muscians playing the same songs. Have you ever wondered if people near the pool really listen to what they are singing about. BORING. Needs to put on an entertainment that is refreshing and enjoyable. I hope the message gets to the entertainment dept. Read Less
6 Helpful Votes
Sail Date: July 2017
We went to Alaska on the Jewel. I was so impressed with how well the ship was maintained and kept clean. The staff was so nice and friendly. The officers and crew were awesome. We had the pleasure to meet the Captain several times and ... Read More
We went to Alaska on the Jewel. I was so impressed with how well the ship was maintained and kept clean. The staff was so nice and friendly. The officers and crew were awesome. We had the pleasure to meet the Captain several times and it was obvious he cares about his ship. I enjoyed looking at all the plaques from the ports of call that the Jewel has been to, she's been all over the world. I really enjoyed the cruise into the Endicott Arm and Dawes glacier. It was so peaceful and magical and i appreciated the Captain navigating us through the chunks of ice so quietly and slowly. It was truly magical. I was nervous after i booked this cruise because of the bad reviews about the food being barely edible. But i found that to be the complete opposite. They had such a wide selection of fresh and delicious foods to appeal to everyone! I am a picky eater, i mostly eat whole fresh foods , and the Jewel had everything i needed at the buffet to make delicious meals . A fresh salad bar, low cal dressing options, fresh fruit that was chilled and delicious, yogurt, cereals, lots of lean meat options, cheeses, whole grains, fresh breads, etc. They also had the typical casino style buffet dishes which i never find appetizing and are not edible regardless of where i go. I didn't eat any of those dishes so i can't give a review of them. If someone served themselves a gross looking buffet dish and complains its gross, that's on them. My meals were delicious. I wouldn't expect everyone to find every buffet dish to their liking. I was really happy with the selection of foods, there was something for everyone. We also had a meal at Cagneys, it was a nice meal. And we had a meal at Teppanyaki's and it was just ok, the food is too heavy for me, i prefer lighter meals. At the two free dining rooms, i was able to order salads and an appetizer for my meals and they came fresh and tasted just fine. The entertainment was awesome, there are some wonderfully talented people on this ship, from the choreographers to the set designers to the actors to the musicians. I really enjoyed the shows. Read Less
Sail Date: June 2017
We choose this cruise for all the family members to get together which there were all ages. We all had a great time. The Crew was amazing. I was amazed on how helpful they were in addition to the Crew who was in the buffet area. They ... Read More
We choose this cruise for all the family members to get together which there were all ages. We all had a great time. The Crew was amazing. I was amazed on how helpful they were in addition to the Crew who was in the buffet area. They were friendly. We appreciated a crew member who was always nice and kind to us every time we ate. He was professional, always smiling and would say hi to us every time we saw him while we were eating. I was amazed on how many people worked on the cruise and how they all work really hard to make our vacation special for my family. We were lucky to be able to have this opportunity to do this. The excursions were a lot of fun which there were many excursions to meet all of our families wants and need. It was fabulous Thank you to the Crew - The Norwegian Jewel for the trip to Alaska on June 10th 2017 Read Less
2 Helpful Votes
Sail Date: April 2017
This is our third time with NCL on the Mexican Riviera. Our second cruise on the Jewel. The Jewel was refurbished since the last time we were on it although I don't remember any significant differences from our 2014 cruise. The ... Read More
This is our third time with NCL on the Mexican Riviera. Our second cruise on the Jewel. The Jewel was refurbished since the last time we were on it although I don't remember any significant differences from our 2014 cruise. The ship's condition was, in general, quite good. Our inside cabin (10617) was, well, an inside cabin. A nice quiet one mostly thanks to quiet neighbors. Deck 10 is nice since it is below other cabins. I wouldn't recommend anything on Deck 11 (where all the mini-suites are) because of the potential noise from the activities (restaurants, pool, gym, Splash Academy) above on Deck 12. I am a guy who wants to be asleep by 10 p.m. The only criticism of the particular cabin I have is that the lower portion of the shower appears to be deteriorating. Minor issue. Our cabin steward, Deu, was efficient. Good towel animals--always a source of amusement for me. We ate at Garden Cafe, Teppanyaki, Cagney's, Le Bistro, and Moderno. All were very good to excellent. I learned that one now has to ask for smoked salmon at breakfast in the Garden Cafe. A minor hassle but I got my beloved salmon most mornings. The steaks at Cagney's always are excellent, and my lamb at both Moderno and Le Bistro were top notch too. Service left little to be desired at any of the specialty restaurants. The evening shows were all good. We attended each one except for one of the comedians. I've seen "Band on the Run" a few times before. Always entertaining. "Luminescence" with the acrobats was new to me and the lighting effects were very engaging. I did attend a "meet and greet" with three of the performers. It was interesting to hear about their history and experience onboard. The gymnast/dancer from the Ukraine, Alexis, was very personable and told us a bit of his struggles to get from the Ukraine to a job with NCL. I "invested" in a pass to the Thermal Suites at the spa on the advice of other folks on Cruise Critic. A great investment. The men's side of the area was generally quiet, a good place to relax with a wonderful view from forward on Deck 11. The facilities are pretty compute with hot tub, steam, sauna and assorted showers. I found the common room (which includes heated tile couches) to be full of people who yammered constantly. I mostly avoided it. There is a sign what requests quiet but even the crew members don't respect it. Having been on the same cruise before, we limited our shore excursions to a great walk around Mazatlan. It is worth walking to the beach and seeing the divers and the great sculptures. I was not approached by annoying street vendors. The only annoyance was super aggressive cab drivers trying to lure us into a cab when we wanted to walk. I'm thinking pepper spray next time but that would be wrong. In Puerta Vallarta, we walked around a bit, visiting the local Starbucks. Embarkation was a breeze. I noticed there was a section for Platinum and Platinum Plus but once we had our key cards, we walked directly onto the Jewel (and into the Garden Cafe). Disembarkation was OK too but the lines getting off as we descended the ramps were confusing. No big deal. We had an 8:45 a.m. disembarkation time scheduled and were on our ground transport and rolling by 9 a.m. I thought the Cruise Director, Pedro, was "OK". We all have our on tastes. The Cruise Next lady, Cristina, was helpful. The session with the ship's officers (Captain, Hotel Director, Engineering head) was very interesting and worth attending. I'm a daily gym rat. The gym on the Jewel is fairly large (and I did note that the floors had been replaced since my last visit there), and has adequate equipment. It opened at 6 a.m. daily. I appreciated that. Some mornings it was fairly full, other times pretty empty. The stationary bikes, stair steppers and treadmills all have good entertainment options if you have plug-in headphones to go with the video. Their is a locker room attached. I appreciate the Bridge viewing room aft on Deck 11. It is run to see the bridge. No tours of the area. We did get to see backstage, the laundry area and the main kitchens. Worth the walk. No children on this trip so I can't comment about that. I attended a couple spa-related sessions (free) with the acupuncturist, Echo, and the "Good Feet" gym guy, David. They were both interesting. I didn't buy anything. I would definitely go on the same cruise again. Read Less
1 Helpful Vote
Sail Date: April 2017
Our dining experiences were all good and satisfactory from breakfast to dinner. We tried different restaurants and they were all excellent in food and services. All the waiters and attendants gave excellent services including our ... Read More
Our dining experiences were all good and satisfactory from breakfast to dinner. We tried different restaurants and they were all excellent in food and services. All the waiters and attendants gave excellent services including our stateroom person. The shows and entertainment were great. The gym has modern equipment that I was able to use and enjoyed. We enjoyed playing in the casino although I lost quite a bit of money. Would be nice if I got some back but did not happen. We took 2 excursion tours and we both enjoyed it. The tour guides was very good and knowledgeable and the price was great too. Overall we had a great time. This is our first rime to cruise with NCL but would take NCL again for our future cruises if given special deals and offers. My husband is a retired Military and be nice if we get some good Military offer too. Thank you Read Less
1 Helpful Vote
Sail Date: February 2017
I wanted to see the Panama Canal and surrounding countries. This was my retirement present. This was a great price, and the idea of a 14 day cruise sounded wonderful. It did not disappoint. Getting to see the panama Canal was absolutely ... Read More
I wanted to see the Panama Canal and surrounding countries. This was my retirement present. This was a great price, and the idea of a 14 day cruise sounded wonderful. It did not disappoint. Getting to see the panama Canal was absolutely awesome, plus we got visit Columbia, Costa Rica, Nicaragua, Guatemala, Acapulco and Cabo San Lucas. It was so amazing. The staff was beyond exceptional and service was wonderful. My room was clean and our needs were always met. Everyone was very friendly and acted like they enjoyed their job. The entertainment was excellent and their was so many offerings of things to do on the ship you were never bored, plus it seemed to me there was something for everyone. I definitely cruise with them again. The excursions offered were great and so were the guides that did them. Book early though because they do sell out. This whole experience in my opinion was a 5 star event! Read Less
Sail Date: November 2016
We booked two weeks before sailing and got an enclosed balcony cabin for the first time - we loved it! Ultra quiet and quite roomy. Storage space was limited, but okay for a 7 (or 10) day cruise. Our flight was delayed on sail day, so ... Read More
We booked two weeks before sailing and got an enclosed balcony cabin for the first time - we loved it! Ultra quiet and quite roomy. Storage space was limited, but okay for a 7 (or 10) day cruise. Our flight was delayed on sail day, so we were very happy to see the NCL ladies at the airport for our transfers to the ship. However, when we got to the port, they did not know we were coming, the porters had been dismissed, and the greeters were confused that we were so late. All was eventually worked out, and we got aboard about 1.5 hours before sailing. Service was great in the main dining rooms, not so great in the Bistro and La Cucina. We thought the food in the main dining was better than in the 2 for-pay restaurants we ate in. We are Platinum, so did not have to pay - would have been very disappointed had that not been the case. We canceled any other reservations we had and returned to Azura, our complimentary dining room of choice. We extra-tipped everyone there who made our dining experience so pleasant. Breakfast in the Tsar Palace was great also. Go there on disembarkment day to wait for your color to be called - service was fast and the food was hot. We only went to two shows as the regular show timing did not fit with our dining plans - I don't think we missed much, based on the two shows we did attend. The Thermal Suite was very nice, with 2 exceptions: the robes are too small for people of size (of which there were many on the ship), and people tended to hog the heated ceramic loungers in the suite - no time limits are posted as guidelines. When I pointed both of these issues out to the staff member, she just smiled (about the robes) and said "That would be rude" (about people hogging the ceramic loungers). We expected a "Spring Break" atmosphere aboard this cruise, given that it was a 7 day Mexican Riviera, and we were not disappointed. However, there are plenty of quiet spaces aboard for those who do not want to indulge in the party. Since we travel to Mexico extensively, and have visited all the ports numerous times, we did not do shore excursions, so I have no advice for that. We did go ashore in Mazatlan to the coffee purveyor in the first building at the port - for a $3 Coffee Americano (really good) you got their wi-fi - as we wanted to check our email without paying the ridiculous prices for wi-fi on board ship. The Jewel is a really nice ship, well-maintained with a great crew. The Captain was the most accessible that I have sailed with - he loves to talk. If you are looking for a nice get-away, I highly recommend this ship (except for the the for-pay restaurants and the too-small robes in the cabins and the spa). Read Less
1 Helpful Vote
Sail Date: October 2016
This is an average cruise ship with small rooms. (Read my room review) The food was decent and complimentary Juices, lemonade and water when dining. They confiscate your wine at check in (San Pedro) as they have NO SYSTEM for counting and ... Read More
This is an average cruise ship with small rooms. (Read my room review) The food was decent and complimentary Juices, lemonade and water when dining. They confiscate your wine at check in (San Pedro) as they have NO SYSTEM for counting and charging corkage for it when you are dropping off your bags at the curb. We received ours at 9pm the first night, ridiculous system currently in place. They have an adult pool and children's side by side. Smoking is upstairs above it at the Sky High Bar and fun crowd. Many Children, Elderly and Honeymooners on the ship. Not a lot of teens. The restaurants have similar food (Tsar's and Azur). When returning from a excursion you are double checked and xray machine for alcohol. If you have it is confiscated and returned to you on the last night. The Las Caletas Hideaway excursion is very fun, but not recommended for anyone who has a hard time walking. Free stand up paddle boarding, snorkeling, inner tubes, kayaking and fun floating docks. Decent Lunch too. You cannot bring a wheelchair. Beware of being bombarded with Mexicans when leaving the ship in Mazatlán and Cabo trying to sell you taxi rides and ship rides. It's crazy. Do not let them touch you, by putting bracelets on you ..SAY NO. Be prepared when leaving the ship to stand in a line with hundreds of people.. be prepared. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.2
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.9
Rates 3.0 4.1

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