Norwegian Jewel Family Cruises Reviews

4.0 / 5.0
2,357 reviews
Nice common areas on deck - appreciated the stage area in a central spot that was consistent with music and entertainment throughout sea days and in the afternoons as cruisers were returning to the ship.
Photo Credit: vgreen_CC
Sea day.....be warned the idiotic chair hogs are allowed to reserve from 7am.
Photo Credit: steventrace
Not to be missed show with finale
Photo Credit: hallelujahcruiser
Koh Samui
Photo Credit: hallelujahcruiser
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Cruiser Rating
3.9
Average
2,357 reviews
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1-10 of 118 Norwegian Jewel Family Cruises Reviews


NCL has little care for customers

Review for a Asia Cruise on Norwegian Jewel

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AtMata
10+ Cruises • Age 70s

We booked the cruise because of the great itinerary (as advertised), which included port calls at the 3 Japanese islands. NCL had then decided to consolidate the 3 stops to 2 - only in Okinawa. The extra day was turned into a sea day! About 1 week before sailing, NCL elected to move the disembarkation port from Yokohama to Koto City in Tokyo. Despite of complaints, NCL's position was "too ...
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Sail Date: February 2024

Cabin Type: Mid-Ship Mini-Suite with Balcony


Worst Cruise Ever

Review for a Asia Cruise on Norwegian Jewel

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vxbabi
10+ Cruises • Age 60s

Point of embarkation was in Manila, this was the beginning of the nightmare in this cruise . Very chaotic embarkation. Port was too old and doesn’t meet international standards . No porters and we had 6 luggages we had to literally push through inside the building . Check in took very long and the representative made 2 mistakes 2x interchanging me and my sister’s pictures and personal info even ...
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Sail Date: November 2023


Customer Service

Review for a Asia Cruise on Norwegian Jewel

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Ms Cruisee 46
10+ Cruises • Age 80s

I wanted to cruise in Southeast Asia. Starting poor service in transport from airport to port. Lots of bus but whoever organized the transport does not know what they’re doing. We were waiting in the hot bus for 2 hours before transported to the port. Embarkation was a pure hell, chaotic and disorganized, this is only the beginning of security in the the port not even checking in. They should have ...
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Sail Date: November 2023

Cabin Type: Mid-Ship Balcony


Great Itinerary but Disappointing Cruise and Will Never Use NCL Again

Review for a Asia Cruise on Norwegian Jewel

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AGSutcliffe
10+ Cruises • Age 60s

Pre-Cruise: This was our 18th cruise and our 3rd with NCL. We selected back to back cruises because of the itineraries, intensive Japan and Philippines beginning in Tokyo and ending in Singapore. Within 24hrs of booking with our travel agent an NCL representative phoned us to check the contents of our package and begin the upselling process. This caused some confusion regarding what our package ...
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Sail Date: October 2023

Cabin Type: Mid-Ship Balcony


NCL Scamming Customers on selling Cruise Next Credits

Review for a Alaska Cruise on Norwegian Jewel

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Sunnierways2023
10+ Cruises • Age 60s

My wife and I are experienced cruisers. First cruise with NCL on a 14 day Cruise from Vancouver to Alaska return. The entertainment was excellent. The food quality in the Garden Buffet was very good. We went to the dining room on three occasions and found the food was below standard from what other cruise lines offer. The onion soup being served was poor. The salad was over dressed with salad ...
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Sail Date: September 2023


A Jewel this was not!

Review for a Panama Canal & Central America Cruise on Norwegian Jewel

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Oaktree1957
10+ Cruises • Age 60s

Cruise number 14 for us. Panama Canal passage on the list of " must do ". The price seemed very reasonable, although with Norweigan the extras add up like one of those $29 airfares that actually costs $229 when you pay for all the necessary extas. We had put in a "bid" for an upgrade that works like an auction over about a week period. Day before cruise received an email stating that our bid ...
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Sail Date: March 2023


Terrrible cruise to bring family on

Review for a Alaska Cruise on Norwegian Jewel

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sappryam
6-10 Cruises • Age 30s

The alsakan cruise on the Norwegian Jewel was the worst vacation of my life. My parents were not allowed on the ship due to my father failing a Covid test presumably for a cruise he had been on the week before. We were supposed to share a suite with them along our connected club room. We went down to try to resolve this right away by moving my brothers into it (willing to pay for it and all) and ...
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Sail Date: September 2022

Traveled with children


Overpriced & disorganised

Review for a Australia & New Zealand Cruise on Norwegian Jewel

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peter-b
6-10 Cruises • Age 100s

Standing in a queue with 2000 people to disembark in Auckland NZ while 2 staff look up each passenger manually in a book. I'll find out why in an hour or so. Worst disembarcation I've had in 30 years. Crew are stiff. Food is terrible (stale bread served up with dinner multiple times). Cabin so small there is no chair or table. Not enough space to walk down the side of the bed. Public spaces ...
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Sail Date: January 2020

Cabin Type: Inside


Low quality of food and poor service

Review for a Alaska Cruise on Norwegian Jewel

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Sonyalee
10+ Cruises • Age 60s

I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all meat is overcooked, sitting area is also limited and spread out, only one section of buffet, if you can't find a table close by (which most likely is occupied), you have ...
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Sail Date: September 2019

Cabin Type: Mini-Suite with Balcony

Traveled with children


Low Expectations and Still Disappointed

Review for a Alaska Cruise on Norwegian Jewel

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Roxy7414
2-5 Cruises • Age 30s

Alaska is beautiful and I recommend any one to see it. We did a land and sea (12 day) with NCL. The sights were great but we were very disappointed with the regular tardiness on due to staff of NCL. We departed late from one stop to another, then excursions ran late due to poor communication, and wait staff didn’t seem to care to serve you rather than feed you and move on to the next. Overall the ...
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Sail Date: August 2019

Cabin Type: Family Balcony


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