71 Norwegian Jewel Family Cruise Reviews

We chose this cruise as a family cruise. My self, wife , son, 2 grandkids and my 92 tear old mother. Cabin: Our cabin was 9545 and is the worst cabin by far that I have had on any cruise. Your could here the toilet flush in the ... Read More
We chose this cruise as a family cruise. My self, wife , son, 2 grandkids and my 92 tear old mother. Cabin: Our cabin was 9545 and is the worst cabin by far that I have had on any cruise. Your could here the toilet flush in the rooms around us. I don't know if there was a crew walk way, the other side of the wall at the back of the stateroom, Often through out the night we would get a loud rumbling sound that sounded like a loud clap of thunder. The hose to our shower was leaking where it was connected to the shower head. Cabin steward was notified the second day of the cruise. It was still leaking at the end of the cruise. Room was clean and made up good everyday. Dinning: Main dinning Hall: We had 2 dinner and a breakfast in the main dinning hall. The breakfast was wonderful. Eggs, waffles hash browns and corn beef hash. First dinner nothing memorable. I can't even remember what I had. The second meal I had seafood pasta. I didn't finish the dish. Chin Chin was nothing=g more than the middle of the road Chinese. I had the Orange Beef. Buffet: We had most meals their. The menu pretty much didn't change. I know the mixed berries were not fresh but frozen. I had chunks that hadn't thawed yet in my dish. I suspect that the pastries were frozen also. Over all just buffet food. I have been on 3 Royal Caribbean cruises, 2 Carnival cruises and 2 American Steamship cruises and the food by far would rank at the bottom. Crew: The crew was very friendly and extremely helpful to us. Especially my 92 year old mother. Entertainment and Activities: We did not attend the Stardust shows but the entertainment in the bars was real good. As far as activities go, I felt they were lacking on sea days compared to past cruises. Shore excursions: We went on 2 and they were both great. Juneau we went on one of the mushing trips. It was very interesting and the scenery was beautiful. Skagway we booked the railroad and gold panning excursion. It was well worth the price. Cruise was northbound July 15 Read Less
Sail Date July 2019
We chose this ship because my husband and my daughters did the same trip six years ago. They were very happy about the trip. There was nothing similar. I want to start with airport to cruise ship transfer. We booked it previously and ... Read More
We chose this ship because my husband and my daughters did the same trip six years ago. They were very happy about the trip. There was nothing similar. I want to start with airport to cruise ship transfer. We booked it previously and it looked very convenient. At the airport they took all our luggages and we were told they would have delivered luggages directly to our room. We embarked at 1pm. Around 6 pm when there was no luggage called the guest service. They told us very rudely luggage would be delivered until 9 pm. We didn't have any appropriate clothes for dining rooms. We were told we can eat at other open buffet. Luggages came at 8.30pm. Food was horrible. Same type of food every day. Chef had a strange taste. Everything including deserts had sweet and spicy together. In restaurants there was not a special theme any day. We never ate this kind of tasteless food in anywhere. I only give you an example to make everyone understand food quality. We ordered brownie with ice cream in our last night at the restaurant. There came regular cake with raisins with ice cream!!! It wasn't even brown!! For tea, coffee and water you have to go certain areas. In only deck 12. Not a single convenient place when you use the sun deck or other quiet places. Is there any housekeeping? They came only once a day. They brought enough towels sometimes, they forgot to pick up used glasses or dishes. They left lotion only once during seven day trip. I sailed Norwegian and other cruise lines before. Housekeeping was always incredible. Whenever we left the room they were in the room to clean. It was always spotless. In this trip it was just disappointment. Guest service was so rude. They were ordering us what to do not to try help. The best thing in the ship was shows. The team were amazing.We had good memories with them to remember. I will never sail again with Norwegian. I will never advice this ship to anyone as well. Read Less
Sail Date July 2019
It's always been on our bucket list to check out Alaska. Our three previous cruises had been on NCL to the Carribean, Transatlantic, and Mediterranean, so we booked this one with NCL a year in advance. Embarkation & ... Read More
It's always been on our bucket list to check out Alaska. Our three previous cruises had been on NCL to the Carribean, Transatlantic, and Mediterranean, so we booked this one with NCL a year in advance. Embarkation & Disembarkation went smoothly. The ship was clean but you can tell it was older and a little tired. It was a lot smaller than the others I had been on, and I think I do prefer the larger ones. Our cabin was fine, the ports were fine, the two excursions we went on were fine.The service was fine and all the help were very friendly. They did not have a "Broadway" style show, but did have a nice circus type show. We very much enjoyed their comedian. What was VERY disappointing was the food. From the buffet to the specialty dining, it all seemed to fall short. The exception was the French Restaurant, it was the only really nice meal we had. Cagney's had been my favorite on other cruises and I could not wait to order my steak and the best fries I had ever had, Parmesian Truffle Fries. After it was served, it tasted like regular fries so I asked the waiter and he grinned at me and said they were out of the truffle oil. I would think I should have been told that at the time I placed my order so I had the choice to change my order. I could not seem to get anyone that knew how to cook eggs over medium. In truth, I was so over the no taste food on that ship. It seems like every time we take a cruise on NCL we find new things that are no longer available. When they first came out with the UBP, they had a really great selection of Whiskeys & Bourbons. On our next cruise they had cut the selection in half, and the next cut it to barely any choice, which really did not make my hubby happy. I had a drink I always liked, a Mudslide. Imagine my surprise when I ordered it on this cruise and they forgot the whip cream on top. When I questioned the bartender, he said they cut out having whip cream since they returned from Asia. I know for us, the food and drinks are a great part of feeling we are on vacation. I think it is time for us to revisit other cruise lines. I liked NCL's free styling dining and casual dress, but it seems they are making free with cutting the quality of food and drinks and that don't work for us. Read Less
Sail Date May 2019
we had 7 days inner passage cruise from Vancouver to Seward. It was our first cruise and we were very excited about it. We had a party of 5 people and booked two staterooms. According to our more experienced friends Norwegian is the best ... Read More
we had 7 days inner passage cruise from Vancouver to Seward. It was our first cruise and we were very excited about it. We had a party of 5 people and booked two staterooms. According to our more experienced friends Norwegian is the best cruise line so we decided to go with them, what a mistake...it is probably our last time with Norwegian. Let me start with the booking process. Since we had family flying from Europe, we booked our staterooms in January, and got two staterooms with the porthole. Around April, the price dropped and we were upgraded to a balcony stateroom which was nice. However, two weeks before the cruise, the price dropped even further and the balcony stateroom was cheaper than the window room we originally booked. I called Norwegian and asked if they can give any on board credit, since the price difference was around $2,500 (total or five people). However, Norwegian refused to provide any credits claiming that I already received one upgrade and no more adjustments would be made. I wrote customer support team and didn't receive any response. After a week of waiting I reached out directly to a VP of customer relationships and within two hours received a call from a rep, who apologized for not responding to an email and offered $40 on board credit for it, but no credit for a price drop. The lesson to be learnt is to wait two weeks before the cruise if you are sailing off season and the ship is not sold out. The cruise experience itself was ok, the rooms were fine, the balcony is definitely a plus. The quality of food, was mediocre but perfectly edible. We didn't go to the specialty restaurants as we didn't feel like paying extra money for ship food. Also, I believe that the food in Tzar is not cooked on board but rather reheat. In Ketchikan we didn't take any off shore excursions from the ship, but purchased city tour with a local provider on the dock. The tour was complete waste of time and money, they took us outside of the village to a parking lot, and we were waiting 30 minutes for a bears to show up, but they didn't. Then we continued to a totem park, which was not impressive. Asking a guide if there is the only totem park in the town, the guid said that it is free one. Juno was nice, but raining. we bought a gold panning and salmon baking excursion which we enjoyed. The huge disappointment which left very bad taste in our mouth was Skagway, We were supposed to dock at Skagway, but the captain decided to dock in Haines instead releasing the information that there is an oil spill in the harbor and it's not safe. The shore excursions for many people were canceled. When we arrived to Skagway by taking a ferry we learned that there was no spill and the mayor and harbor master released a statement confirming that there is no spill. We understood that the captain didn't want to dock next to a fuel barge, which doesn't make sense as the barge docks in Skagway every week. Moreover, why did he lie about the spill. So disappointed by the false information from the crew. Lost my trust in them. Another issue was the way NCL handled the shore excursions, specifically some morning excursions were canceled but the later excursions still had some availability, but the crew didn't rebook people from the morning excursions. Cruising around glaciers was nice, but there were so many people trying to take a pictures, and pushing everyone. The entertainment program was hit-and-miss: the comic had very low bar rude jokes, but the acrobatic show was awesome. One of the rare good experiences was in the Splash Academy. My 5 yo son loved it so much, so we even ended up tipping the Splash Academy staff. Another issue is new mandatory 15$ a day service charge which was imposed starting April, after I booked the cruise. At some point we couldn't wait to get off to the end of the cruise and be over with it. Alaska is amazingly beautiful, but exploring it from the ship with 2,500 strangers doesn't allow to immerse and really enjoy the nature. Probably we won't be doing anymore cruises anytime soon, and definitely not with Norwegian. Read Less
Sail Date May 2019
NCL Jewel South East Asia March 2019 - 12 day cruise. We are a couple from Montreal, Canada and travelling with a 6-yr old who enjoys adventure and travel as much as we do. This is not our first cruise, but first time on an NCL cruise. ... Read More
NCL Jewel South East Asia March 2019 - 12 day cruise. We are a couple from Montreal, Canada and travelling with a 6-yr old who enjoys adventure and travel as much as we do. This is not our first cruise, but first time on an NCL cruise. TRAVEL AGENCY We booked this cruise through a travel agency thinking that there could be some benefits that we could not otherwise access. None that I can see, but $100 to open our files. Once I gave my credit card info, my stateroom was booked, at the very front of the ship ( yes - the bow, and steps further ahead you are in the ocean) without my knowledge. I have just read an interesting article going over one of the most exciting step in the cruise is finding and booking the stateroom. Well not for us, and could do nothing to change it, without paying extra. This is a 294m ship long, with the buffet restaurant at the other end of the ship, and most other activities in mid-ship. This became, by default, our daily walking exercise. The last 2 days of the cruise, the ship was going through rough seas and I can tell you that it was not pleasant to be at either end of the ship. We opted to prepay the ship service charge and going for the unlimited beverage package, to avoid the pressure of thinking twice before ordering drinks. This package does not include freshly pressed fruit juices, bottled water or alcoholic drinks over US$15. RESEARCH I must have spent 100's of hours planning, researching and documenting to plan for this NCL South East Asia cruise. Info that I extracted from internet is very fragmented, incomplete, and at times contradictory. Many coming from some arrogant contributors. SOME TIPS Things that we brought along 1. Travel Adaptors (Canada uses 110-120V, Far East 220-240V) Just make sure that your electronic devices are dual voltage. The Adaptor is just a device to make your electronics fit in the holes. Adaptors are not power converters. 2. Battery Chargers (must be with your carry on, NOT allowed in checked-in Luggage) 3. Spare unlocked smart phone (used as hotspot for other devices and laptops to connect to ) 4. Photocopy Passport ( 40cs colour copy at Office Depot). NCL keeps all Passports and return them on the day prior to final destination. You will need a copy of your passport if you buy a SIM card. If crumpled, difficult for the SIM card cashier to scan to complete your purchase). If offshore and requested by local authorities, you need to show your room card key and a govt picture ID. This is where the copy passport also comes in handy. 5. Deet Insect Repellent. We got bitten just once (luckily!) close to the docks at dusk. 6. Roll of toilet paper (off shore excursions). 7. Singapore $300 in cash (CAD306) for 2 days. 8. Thai Bhat 8,000 in cash (CAD365) for 2 days 9. Hong Kong $4,000 in cash (CAD706) for 4 days. We did self-guided tours for Singapore, Thailand and Hong Kong. You can certainly use less cash and more credit. We used credit cards for hotels/lodgings and higher value purchases in reliable establishments. Canadians do not need visa for these 3 countries above. For Cambodia and Vietnam, while self-guided tours are possible, if you stay close to the Port, we opted to book local tour guides to play it safe. PRE-PLANNING We online ordered a SIM card (Smart Comfort - SIM Card Asia) from SIM OPTIONS for US$39.90 + 9.90 = US$49.80 (CAD$68.45) delivered to our Hotel in Singapore. This gives us 12GB internet, 3G+ connection, valid for 30 days from first use, plug and play and valid for Singapore, Vietnam and Hongkong. The card will barely work where the ship docks, with fluctuating on-off signals. On land, and just simple emails, you would be ok. I am used to 135Mbps download speed at home, and that SIM card speed is nowhere comparable, but nevertheless acceptable and useful when on shore. If you find the speed too slow, relatively easy to buy sim in all 3 countries above. Singapore sells the 3-day sim at 7-11 convenience store (they all speak English) for S$13. I bought a sim in Phu My, Vietnam at a phone store, 10 mins taxi ride from the cruise port, for 140,000 VD (CAD$8). I wanted their fastest data SIM card for minimum of 3 days. Could not get myself understood, even with the help of Google Translate on my phone. My taxi driver with his very limited English, rescued me. They did not accept payment in US$. Once again, driver came to the rescue and lent me local money. HEADING TOWARDS CRUISE From our hotel in Singapore, we took a taxi to the Marina Cruise Centre. If you let Hotel concierge book the taxi for you, they do not tell you that there is a S$2 fee to your cab fares. Lots of taxis coming in to drop passengers off, all the time, that we took instead. We arrived at the Cruise Centre just after 2 pm, with a huge line up, with a good number of NCL staff to welcome and guide us. We left our tagged luggages at the entrance, and got them later just outside our stateroom. We got in the queue while filling up our profile forms and authorization for NCL to charge for Cambodia and Vietnam visa. (No Thailand visa required for Canadians). When we completed our forms, well over 200 people had joined the queue after us. US$89 per person for visa to go ashore in Sihanoukville, Cambodia is crazily expensive, given that this is only a one day (actually only 6-7 hours since ship leaves at 5pm) offshore excursion and total ripoff by NCL US$69 per person for visa to go ashore in Vietnamese ports is equally brutal in price. For a family of 3, the cost of these 2 visa would be a hefty US$474 (CAD640) We will now include this visa factor when evaluating costs for future cruises. Internet research to procure a visa for these 2 countries revealed it is easier said than done, as there are misleading, contradicting and incomplete information in any cruise forums/Trip advisor, and even "official" site. NCL takes advantage of this visa situation to make some good easy money from us all. Some reliable post claims that Celebrity cruise charges a single digit visa fee per person. Besides the very long wait in the queue, actual check-in was painless and our pictures were taken that would be used when embarking and disembarking the ship. We were told that NCL would use these same pictures taken for visa purposes. We downloaded the NCL app to view features of the ship and facilities offered. The app is only focused on advertising for their paid restaurants and offshore excursions. The rest is totally useless. No other pertinent information that’s worth hanging on to the app. 2 hours later, we finally went onboard. Our stateroom was ready when we got on board, reasonably clean and fully equipped. 2 single beds - Let housekeeping join them together to make a queen size bed, or the beds will somehow separate by next morning! Child wall overhead foldable bed 30” Flat TV Shower stall, toilet & sink. Shower gel and shampoo dispenser Soap bar, body lotion. Bath towels and beach towels Tissue paper Toilet paper (Dollar store quality) Safe (did not work), hair dryer, hangers, ice bucket. 2 bottled water labelled $5.50 each Mini fridge Room thermostat. Shelves to store stuffs. Two pouffes Two night tables with lamps. Three outlets on each of the 2 mini workspace: For laptop, double usb and a 3-prong. We used our travel adapter on the 3-prong outlets for charging other dual voltage devices. As we moved the night table around to maximize space, we found a pair of sunglasses behind, which we handed to our housekeeper. This therefore tells us that the room is not necessarily spick and span, as one would have liked it to be. Housekeeping is done daily. Twice daily actually. At about 5pm there was a mandatory drill regarding safety protocol where everyone has to attend (staff updating attendance register to ensure everyone attended) for about 30 mins. Ordering drinks at the bar was painless as our adult card keys were marked with the prepaid beverage code. We only needed to show 1 card to order for our 2 drinks. Long line up on the very first day. ONBOARD INTERNET NCL has a number of options, all crazily expensive. - Unlimited WIFI US$25.50 per day online purchase prior to cruise (Otherwise US$29.99) No VPN, no streaming. - Unlimited WIFI with VPN and streaming US$29.50 per day online purchase prior to cruise (Otherwise US$34.99) - 250 Anytime minutes for US$105 online purchase prior to cruise (Otherwise US$125). No VPN and no streaming. Need to log out when done, to stop the minutes counter. Note that for the unlimited options above, you will have to pay for the entire duration of the cruise, as there is no pro-rata charge. You therefore cannot purchase for a few days only, as I originally thought I could do. It's all or nothing unlimited package. After the 4th day of the cruise, the unlimited options are no longer available. Signals strength is best in common areas, but works to a lesser degree in the stateroom. Our first day on the ship was very promising and eager to start our adventure ... On the second day, a sea day, at 6am we were surprised that the Garden Cafe, and other restaurants were not open. Later in the same morning, we went to the restaurant reservation and politely enquired about opening hours of restaurants, to plan our offshore excursions. Arlene, on the customer service, raised her ducky squeeky voice to reply with such an attitude that took us all by surprise. For sure one of the worst staff we have ever encountered on any cruise ship. Ever. She sometimes worked at Chin Chin restaurant that my 6-yr old avoided like the pest. Seriously! We then realized that many of the staff, in general, on board the NCL Jewel are either ill-mannered or totally did not give a . Very cold treatment at the Tsar restaurant before we got seated. On the eve of the last day, on Friday Mar 15, at 7.54pm, I ordered a Scotch at the Atrium and the barman stated that he will give me a premium Scotch. I responded, that as long as I do not get billed, since I have a prepaid package. He stated that he will key in a lower grade Scotch. Another barman called vmal murmured, loud enough for me to hear: "Why such a fuss? This is the last night of the cruise" and turned his back on me without me having a chance to respond. I am flabbergasted with these kind of remarks. They sometimes forget that we are the customer. CRUISE REVIEW 1. The itinerary to South East Asia is splendid. 2. The ship itself has been renovated recently and feels like new. 3. Our stateroom was small but descent and contains everything one would require. 4. Staff attitude is perhaps one of the triggering point in liking or not liking a cruise line. While there are many lovely and polite staff on board, there is an equal if not more unpleasant staff on the NCL Jewel. Too many. 5. Process for check-in takes way too long. 6. The charge for visa is grossly exaggerated. 7. There is limited upfront information to a lot of things. The actual location where the ship docks at each port seems to be kept in secrecy. I arranged for a driver to pick us up in Phu My, Vietnam (as indicated on all documents we have) and have a nasty surprise that we docked at Cai Mep and had difficulty to contact the driver for this new location. In Sihanoukville, Cambodia we walked from the docks to the gate to meet our guide. In fact, there is a free shuttle to the gate but it was not advertised. What was advertised was $15 shuttle from docks to the City. 8. Going ashore using tender (In Ko Samui, Thailand) is a nightmare. Chaotic and totally disorganized. 9. Everyday struggle at the Garden Cafe Buffet to find a table, as the restaurant is too small to cater for the number of passengers. 10. Only a couple of good night entertainment show, and the rest is mediocre. Overall, the worst cruise line experience we have had. Read Less
Sail Date March 2019
Went on this cruise with two friends. Generally saying the ship spent far to much time navigating from one port to the other and spent ample time when it was at a location, making it not possible to make a longer trip ashore. Also, one ... Read More
Went on this cruise with two friends. Generally saying the ship spent far to much time navigating from one port to the other and spent ample time when it was at a location, making it not possible to make a longer trip ashore. Also, one could not call it a Pacific cruise, as it only went to New Caledonia in the pacific. If you really want to do something you had to take NCL's expensive shore excursions. In my opinion it was no coincidence, in this regard, that for example the tendering at Airlie Beach started well after 08.00 am and ended about 04.30pm. This meant one could not take any excursion that could be booked ashore, these all started around 08.00 am and ended around 05.00 pm. Timewise, there was no single problem of anchoring far before 08.00 am and leaving far after 05.00 pm. The really expensive shore excursions (around US$ 290,--) were really disappointing, what I heard from participants, including a visit to the Barrier Reef, with snorkeling around dead coral. There was a lot of tendering, which gave a headache, as shore excursions went first, often taking ½-1 hour, than you had to get tender tickets at 07.00 in the morning, really nice when you had a late evening. When tendering started at for example 08.00 it would mean if you did not have tickets you might get a tender at 10.00 am or later. Also, in some of the ports you had to pay (heavily) for the bus transfer to the main town, which I find appalling, when it says in the brochure and trip description that the cruise goes to that harbour. Typical example: visit of Airlie Beach, we arrived in Yorkeys Knob and had to pay for the transfer to Airlie beach. Food was normal. Service was great of all personnel. Shows were (far) above average. Outside sport facilities were above average. No quiet pool area for adults only, just a pool for adults. Only really quiet area on board was the library, which was small. Other areas might be quiet for some time, but then always some activity was started, that was inevitably noisy. In the evening in the main dance/disco area, the spinnaker lounge, our dj Ricii did a, most of the time, horrible job with his music choice, chasing people away (so less bar sales), so generally after 11.30 pm it got pretty empty most of the time. Several people complainted about this with the cruise director, that literally said he could not do anything about it. Drinks cost (beer to cocktails) incl. the 20% mandatory tip was very high, generally from about US$ 9.-- to 15.--. Soda's sowhat cheaper. I had an all in package. A large yellowish/blue smoke cloud was visible coming from the ships chimneys, that did not disappear rightaway as water vapor does. As a engine technician I can say this smoke is not belonging to a ship of which the captain claimed during the QA on the ship that she is a clean ship in regard of exhaust emissions. See the other review visiting Milford sound. Basically I would say the cruise is ok for families with children that want to cruise for a reasonable amount of money and don't expect to go a lot ashore. Read Less
Sail Date January 2019
Food not the best not much variety pasta and fish ,Christmas Day some food was cold ,wouldn’t recommend ship or cruise go up to desk and take gratites off or you’ll stung for massive bill just tell you tip who you won’t to tip ... Read More
Food not the best not much variety pasta and fish ,Christmas Day some food was cold ,wouldn’t recommend ship or cruise go up to desk and take gratites off or you’ll stung for massive bill just tell you tip who you won’t to tip yourself ,watch one major travel company who will try and get to sign up to gratitudes before you get on ship ,wouldn’t recommend ship to anybody everything is expensive ,drinks served up with no imagination ,food boring entertainment no good no coffe card tours are to expensive ,the Chinese restraint was terrible no flavour ,no wonder the restraint was empty most nights ,with the roast turkey for lunch on the 12 th floor no roast vegetables on Christmas Day chips only could you imagine Christmas Day with chips sweet weren’t to bad asked for custard they promise everything and deliver nothing caramel sauce full of sugar ,look for a better ship Read Less
Sail Date December 2018
Food in buffet very ordinary club standard, sometimes less. Finding somewhere to sit was a feral activity like an overcrowded food court in a shopping centre at lunchtime a few days before Christmas. Food in restaurants was average. Bar ... Read More
Food in buffet very ordinary club standard, sometimes less. Finding somewhere to sit was a feral activity like an overcrowded food court in a shopping centre at lunchtime a few days before Christmas. Food in restaurants was average. Bar service was poor, staff generally unfriendly and understaffed. Waited >15mins to be served and paying 20% service charge for no service. Waiters brought a different drink to the one ordered (because it was claimed to be out of stock) without checking with the customer first. This happened at least 3 times in different lounges. Restaurant service also poor in some instances - cold food, wrong drinks. Unimaginative on board activities during sea days. Chin Chin Asian restaurant is false advertising. Very limited "complimentary" (included in fare) choices on menu and I, a lousy cook can cook better. Cabin steward service ok but had to find own toilet paper from the trolley outside. Entertainment (stage shows) ok. Daily newsletter should have next port information which it didn't. Ship advertised as 4 star but overall a 3 star experience at best and no star at worst. Read Less
Sail Date December 2018
This was my second Norwegian cruise. Norwegian is pretty low cost and has some good itineraries that make it appealing especially in some of the areas where the ports seem to be more expensive (Baltic and Australia seem to cost more per ... Read More
This was my second Norwegian cruise. Norwegian is pretty low cost and has some good itineraries that make it appealing especially in some of the areas where the ports seem to be more expensive (Baltic and Australia seem to cost more per day than Med or caribbean). This ship was less crowded (it was a pretty full ship but the spaces seemed better matched to its carrying capacity) than the last time but the staff was weaker, the food more bland and the entertainment weak and repetitive. This was a decent ship with a good port itinerary and ok crowding and our room was ok size and bathroom was good. however Safe in our room was broken and they did nothing to fix it except take notes. Staff was weak at service and solving problems or dealing with requests. Food was weak in cafeteria and main restaurant. Specialty dining food was good though. It seemed like they made the regular food weak so you would buy the specialty dining. Entertainment was weak and repetitive - almost the same show repackaged 10 of 15 nights. All basic song and dance routines except 1 comedian, 1 hypnotist and 2 duo song/comedy shows. Pool was closed often for non understandable reasons and impossible to tell if it was open or closed without trekking up there. Music was loud above our room every night - after 3 nights of complaining and after i suggested maybe they could turn it down at 10pm they did do that the 4th night - and it worked. but on the 5th it was back up and i was not able to get them to adjust it again. most staff are hopeless notetakers saying yes sir, yes sir but intending to do nothing. We had 4 sea days and very little organized extra activities. One day there was bridge in a decent space but they would not offer it again. i dont know if htey were lazy or not competent when we asked about it. The 2 things that will prevent me from cruising Norwegian again were 1. the noise above our room every night not addressed and 2. strange blocking of our access around the ship every day at port (combined with a strange configuration of elevators and stairs). The elevator configuration does not help where one set of elevators did not reach our floor and neither did one set of stairways. For the first week i was forever getting stuck in a stairway with now way out. I would take the stairs down from deck 8 to deck 6, get stuck, have to go back up to deck 8, walk to the back of the ship, go down the stairs to deck 5 then walk back to the front of the ship to my room. I also had to do this the first 3 times we stopped in a port just to get off the boat. Luckily after a few days they improved their instructions to their staff to let us out from deck 5. But it took a lot of complaining. most staff i spoke to just didnt care - it wasnt their job to ask questions. There were a number of issues like this where the staff was unhelpful it seemed because they are micromanaged. For example the pool was often closed for "rough weather" - but there was no way of knowing 1. what was the measure of rough weather to close, 2. was it closed now (i had to go up to deck 12 and look (did i mention getting stuck in the stairwell many times on the way back), 3. when it was opened again (or when they expected it to open or re-asses - i had to go back up to deck 12 to look - did i mention getting stuck in the stairwell again). Read Less
Sail Date December 2018
In 2017 we sailed on the Norwegian Getaway, in the Haven, and it was terrific. Everything went well. But, this year we chose the Jewel for the itinerary and it was not even in the same league as the Getaway (again, we were in the Haven). ... Read More
In 2017 we sailed on the Norwegian Getaway, in the Haven, and it was terrific. Everything went well. But, this year we chose the Jewel for the itinerary and it was not even in the same league as the Getaway (again, we were in the Haven). Started out trying to get onboard. Should have had "priority" check-in. Took about 6 agents before someone actually knew there was a priority check-in line and where it was. The Jewel had a "mini-Haven" (no restaurant or lounge) but we knew that in advance. Had a special place for breakfast and lunch but not for dinner or a bar. Turned out to be a bigger deal than we thought. The TV rarely worked correctly. Even the ship navigation page had the wrong information on it to include time of day - which was kind of important since we crossed time zones twice. The TV does not have an account status page and that was a real downer. Communications delivered to the cabin were often incorrect or conflicting. It was like the ship staff did not communicate with the hotel staff. The sundry shop was part of the duty free store so you could not get a pack of aspirin when you were in port. But, the worst thing was the internet. We bought the all-you-can-eat package since one of us had to connect with work during the cruise. The internet was so slow the VPN timed out before it could make a connection. Could not get to email because comcast streams videos so they blocked comcast. BUT, we tried to book two future cruises (on a different ship) and they could not do it because their internet was too slow!!! However, the staff was outstanding! Even better than the year prior and I didn't think that was possible. Read Less
Sail Date November 2018
I chose this cruise because the dates were good; and I got a balcony stateroom, although I made my plans late. As a first time cruiser, I don't fine them friendly. Same at the store, they are not hiding it. The shore excursion ... Read More
I chose this cruise because the dates were good; and I got a balcony stateroom, although I made my plans late. As a first time cruiser, I don't fine them friendly. Same at the store, they are not hiding it. The shore excursion team made some mistakes and the good thing is they were so willing to fix their mistakes. However, one of their mistakes was to send me on a goose chase i.e. the wrong excursion, and when I got back I told them this is not what I have asked for. They agreed they made a mistake but only refunded me part of my money. So my day was lost, and I had to share the cost with them. That is not right.I should have gotten a full refund. The stateroom was a little cramped for 4 but we managed. I am assuming it's a ship and space is cramped on all ships. It's my first. Housekeeping was terrible. We left our towels on the floor, and the housekeeper picked them off the floor, and folded them on the rack. He also did that for a bed I had told him needed all new sheets and blanket, and I left the bed sheets on the floor. As I left the room, I told the housekeeper that I left the bedsheets on the floor, and I need fresh ones. When I came back later, housekeeper put the same sheets and blanket on the bed. How do I know? I had put a small mark on the bed sheets, and yep...the mark was there. Therefore I got confirmation that he was not changing my towel, just like I thought before. The towels were damped and on the rack. I had to get clean towel from housekeeping and I kept my bath towel in the closet. That is TERRIBLE. Then at the buffet, I noticed a service spoon on a dish - the handle was splashed with food and it was from the dish next to it. It was obvious that someone's hands got into the food and then they picked up the service spoon next to it. I told the staff who is watching over the food, and all she did was wiping the spoon. I frankly thought she was going to replaced that other food since someone's hand soaked into it. I was wrong. The last 2 days were at sea. That's when we saw the glaciers -- it was a great experience. Read Less
Sail Date July 2018
This was a family cruise with a total of 8 family members. NCL was chosen because other family members had previous experience with this Cruise Line. While we had a great time with family, and the excursions were fine, i found the food ... Read More
This was a family cruise with a total of 8 family members. NCL was chosen because other family members had previous experience with this Cruise Line. While we had a great time with family, and the excursions were fine, i found the food to be a great disappointment; unless you ate in a specialty restaurant. This being my first larger cruise ship, I was not sure what to expect. Choosing to go to one of the fitness workshops, I was extremely disappointed when the workshop ended with an attempt to sell me a detox program. I was taken aback by the sale techniques that seemed to be hidden throughout the ship. The food in the buffet and main dining rooms were so so. The main dining room food was better tasting than the buffet, but the food was not very hot. The buffet food was edible, but seemed to be the same items over and over again. The specialty restaurants that we went to were fantastic; The Brazilian Steakhouse, The Italian Restuarant and the Steakhouse. The food there was very tasty and was hot. I did not find the staff to be very hospitable with the exception of two persons; 1) Arnold our room steward and 2) Vladimir, the bar steward in the Stardust theater. Speaking of the Stardust Theater, most of the shows were very good with the exception of the comedian and variety show. I was very disappointed with NCL's customer service staff. Several times I called asking questions and did not feel that we received clear answers. The most disappointing part of this was not knowing any thing about the specifics of the land tour before getting to the land tour part. It would have been nice to know that optional excursions were offered on this part of the trip as well as at the cruise ports. I called customer service, asking if there was any information available and was told that there was not. I asked if NCL contracted with a tour group for the land part and was told that you did not, that NCL did the land tour. Had I known that the Land Tour contract was with Alaskan Premier Tours, I may have been able to look at their website or talk with them in advance. All in all vacation was great, but it is because I chose to not let this disappointing cruise experience ruin my time in Alaska. In the past, I have done small ship cruising and believe that in the future will choose to continue with the small ship experience. Read Less
Sail Date June 2018
Have had good to great experiences on NCL and decided to give them a go on their inside passage cruise - first time in that area. Contacted my regular NCL rep and he advised that the Jewel would be the best fit. Ship is OLD, I would even ... Read More
Have had good to great experiences on NCL and decided to give them a go on their inside passage cruise - first time in that area. Contacted my regular NCL rep and he advised that the Jewel would be the best fit. Ship is OLD, I would even say decrepit but paint even badly thrown on paint can hide a lot. The entertainment from the lounge acts to the stage performers were really sub par. So so bad. And when we are on the open water portion - it's too cold to be outside and it was almost like the in cruise entertainment was structured to be so average that it would drive folks to the casino? NO WORLD CUP GAMES SCREENED> NONE - ZERO _NOTHING. and I was really really looking forward to comfortably viewing all of them, ensconced in the cigar lounge - which but they way is more like an interior cabin than a lounge and it did not have TV or an access to a bar without having to walk outside - or even a way to call for a waiter. Port of calls: Vancouver: Most disorganized and incompetent embarkation process ever (not exaggerating) Juneau - Excellent though we were berthed a mile away from the city!! Skagway - a total waste of time. Overrated train ride. Recommend staying on board and getting some discounted (at ship rates) spa treatments. Ketchikan - Good experience and good first stop Glacier Bay - UN FREAKING BELIEVABLE - it was breathtaking, awe inspiring and even semi-religious. Seward - Disembarking was breeze - well organized. Small but worked famously Dining - Am constantly amazed at the array of offerings. The freshness of the salads and fruits were excellent. The coffee reminded me of what we used to get at Denny's in the 1970's and 80's before Starbucks jolted everyone out of that morass. Speaking of which - they know this and that's why good coffee is available to purchase !! Cruel and Unusual! Tried out 4 of the specialty restaurants - the food seemed to approximate what they wanted the menu said but it had a totally ersatz quality to it. We felt that there was not enough wait staff on this ship, they all seemed harried, hurried and lacked a certain shipboard camaraderie that we experienced on other vessels. Consensus of our group of 6 was that this was the worst individual and group experience on a cruise ever. Read Less
Sail Date June 2018
I chose this Cruise for the destination of departing from SEWARD and returning to Vancouver BC Canada. The cabin was ok; still outdated in decor and amenities. Our cabin was cleaned well and was the best part of the cabin was the room ... Read More
I chose this Cruise for the destination of departing from SEWARD and returning to Vancouver BC Canada. The cabin was ok; still outdated in decor and amenities. Our cabin was cleaned well and was the best part of the cabin was the room service. The nightly entertainment was good with 2 nights being great. The food was quite disappointing; not interesting or fresh tasting. The buffet was not stocked well; popular items were not replenished timely. The staff did not seem motivated to serve or cook up food properly at the cooking stations. At least 2 days my egg white omelet was not cooked thru. Veggies ran out at omelet stations and were not available until next day. The desserts did not have good flavor; and each of the chocolate offering were DRY. Ordered Irish Coffee at TSAR'S restaurant and it was UNDRINKABLE (We paid for that.) The Salmon at same restaurant was overcooked and DRY and smelled Fishy. The Dining options included in the fare price were closed during the main part of the day (CHIN CHIN's). Drinks at Spinaker were also disappointing -specialty cocktails on the menu is what we ordered- did not taste anything like the description. I had ordered Bottled water prior to getting on the boat; not sure if transaction went thru but followed up day we got on boat called Assistance on the phone Twice -no one picked up the phone. First day on boat let my room attendant know he called by pressing 0 0 (not the button indicated on the phone) Phone was answered after several rings and he had me speak with CS was told my order of water would be in my room by 12PM and my room would be charged. Water not there by 12PM the second day; spoke with Room Attendant filled out water request form and FINALLY water showed up past 6:00pm DAY2. I booked 3 excursions; 2 with choice and 1 thru NCL. ALL excursions were as expected or better. I did have 1 Spa and it was good; it was at a discounted price since we attended a mini facial promotion on Day 1. Not sure if I would rate it as good if I had paid the full value to the service. I still enjoyed the CRUISE because ALASKA is incredible, the food on shore was exceptional and the excursions were great. I would not recommend NCL as the cruise line to this destination. I have done the Alaskan Cruise with Celebrity leaving from Seattle returning to Seattle 7 days that was a much more enjoyable boat, staff and food. I have cruised on another Celebrity boat thru PANAMA-South America -the food and service was MUCH Better. My First cruise was on Disney Magic to the Western Caribbean and that was great because my kids were young at the time and we had 1 of the 4 suites made our experience highly enjoyable. We had great service; great entertainment and ate at the specialty restaurant for 3 of the meals since food at the restaurant was much better than main dining hall. Read Less
Sail Date June 2018
This is the third review i've been asked to do for this cruise which we booked as a 40 nighter but the cruise was back to back to back so this review is for the first 18 days Sydney to Singapore which was poor. The cruises improved ... Read More
This is the third review i've been asked to do for this cruise which we booked as a 40 nighter but the cruise was back to back to back so this review is for the first 18 days Sydney to Singapore which was poor. The cruises improved over time so the Singapore to Hong Long leg was better and the Hong Kong to Yokohama better still. This first part of the cruise was ruined by poor port choices, inept tendering, lack of thought through transport links, poor teamwork between NCL functions on board, an incompetent hotel director and underperforming shore excursions team. The Jewel is a good ship with nice facilities in need of a refurb. Our cabin was good, most of the crew we engaged with excellent, dining was good in the main, entertainment adequate at times, good or better on occasion. Quizzes were good. Most of the entertainment staff were engaging. Read Less
Sail Date February 2018
Being from North American, we traveled about 10,000 miles to be on the NCL Jewel cruise. The cruise started in Sydney and when as far as Adelaide and returned to Sydney. The most important part of this cruise was to experience great ... Read More
Being from North American, we traveled about 10,000 miles to be on the NCL Jewel cruise. The cruise started in Sydney and when as far as Adelaide and returned to Sydney. The most important part of this cruise was to experience great shore excursions. If food, entertainment, sun or drink were of prime importance, we would have taken a Caribbean cruise which involves much less travel to get to the embarkation location. All of the excursions were way over priced. As experienced cruisers we expect some cruise line "mark up"; but, NCL Jewel took marking up to an extreme, I estimate 50% more than order cruise lines. The majority of the excursions offered little content or were very hurried or were truncated because the cruise ship appeared to be late getting into port. The weather was not bad and with built-in sea days we saw no reason for a tardy ship. Some of the excursions were down right unsafe particularly because the buses/vans either had no head rests or seat belts, or did not have either. So if excursions are your things during cruises I recommend not going on an Australian on the NCL Jewel particularly for people traveling from North America or Europe. You simply travel too far (and at a significant cost) to see so little. Below are the particulars of our shore excursions: Melbourne: We did not take an NCL excursion in Melbourne. The excursions offered by NCL were way overpriced. We experienced comparable content on our own, “freestyling”. Adelaide: We took the “Historic Hahndorf” excursion. The captain arrived in port at least an hour late. In my view there was no reason to arrive late as we had a day at sea between Melbourne and Adelaide. The seas were not particularly rough. The captain should have planned better and coordinated better with the excursion manager and excursion providers – poor process!! As a result of the late arrival and later day commitments by our excursion driver, we only had 75 minutes to walk Hahndorf instead of 2 hours. That difference was a really big deal as we basically had to run down the roads of Hahndorf and did not even have time for lunch. I mentioned this issue to the excursion manager; he was not even ware of the shortened stay in Hahndorf. Also, the excursion guide for the Hahndorf excursion spoke in broken English, difficult to understand. Also, Adelaide appeared to be an interesting city. Why not give us 2 days in Adelaide and skip Kangaroo Island. Kangaroo Island: We took the “Seal Bay Discovery” excursion. What a bust. First we were loaded onto a very small bus with no head rests. The driver drove like a maniac, 80 MPH (not 80 KPH). Slowed down just a little on unpaved roads. Seal Bay offered very little to see. The visit to the eucalyptus distillery was little more than a glorified gift shop. The visit to the honey farm was omitted for an undisclosed reason. The excursion was an utter waste. Skip Kangaroo Island and spend an extra day in Adelaide. Hobart Tasmania: We took the “History, Heritage and Wildlife” excursion. A decent excursion, the only unhurried excursion with good Content. We fed Kangaroos, what a "rush" Burnie Tasmania: We took the “Gunns Plains Caves & Wildlife” excursion. This excursion could have been a great excursion if we have had 1.5 hours more time. We basically had to run through the “Wings and Wildlife Park”. This park was the only place where you can get a good look at the Tasmanian Devils and Wombats. And, get “up close” to a Koala. Our tour of the Gunns Plain Cave was cut short. Eden Australia: We took the “Sapphire Coast and Scenic Villages” excursion. Eden is a complete “dive” except for a tiny whale museum. We switched buses twice (three different buses). One bus was a school bus with no seat belts or head rests. We were dumped out at Pambula Australia (near Eden) for an hour to tour and eat lunch. Pambula is a complete dump! One “greasy spoon” in the town with very questionable food and nothing interesting. Horrible excursion with almost no content other than the tiny whale museum. Why does NCL even bother stopping in Eden, a complete bust, notwithstanding the rainy weather. The actual excursion does not match the online description. And, we had a tender to Eden, what a hassle. Did I apprise NCL management of these shore excursion deficiencies, of course I did. Separately for the cruise ship: The food was mediocre and lacked variety. Dining Room service was very slow. Some of the entertainment was quite good, most of the entertainment was way too loud (even for the hard of hearing). Adult beverages were okay but really over priced even for a cruise ship, Martini tasting was good. The Casino was above average, the casino crew were reasonably competent. Guest services I have to say where under-trained and over 50% had poor English speaking skills. Rooms: passable. Read Less
Sail Date February 2018
Hoping to tour around a bit of Australia and Tasmania but it turns out most of destinations this cruise covers are not the worth-visiting ones such as Eden, Burnie, and Kangaroo Island especially only given averagely 5 hours on the shore ... Read More
Hoping to tour around a bit of Australia and Tasmania but it turns out most of destinations this cruise covers are not the worth-visiting ones such as Eden, Burnie, and Kangaroo Island especially only given averagely 5 hours on the shore with tendering,etc and poorly arranged and super overpriced excursion package which we ended up seeing nothing. It could have skipped Burnie or Kangaroo and stopped a bit more on the main areas of Tasmania where it has more things to see. The ship was very very shaky especially during the night that the whole cabin was like roller coaster and one of our family member was so sick. We have done a few cruises with various destination, length and seasons but this one is rather disappointing in terms of the food,itinerary and excursion which was over-marketed in the description. The only thing we were quite happy was the evening entertainment/show which was off the chart featuring very professional artists. Read Less
Sail Date February 2018
Alaska was our dream destination. Me and my husband decided to go at the end of the season because of the value we got for 10 day Alaskan cruise plus there were 9 other people in our group and that was the only time when all of us could go ... Read More
Alaska was our dream destination. Me and my husband decided to go at the end of the season because of the value we got for 10 day Alaskan cruise plus there were 9 other people in our group and that was the only time when all of us could go together. I definitely recommend going to Alaska, at least once in a lifetime. I loved Glacier Bay National Park where we could see glaciers, hear them cracking and see big chunks of ice falling into the beautiful blue green waters. That was the highlight for me. The scenery is just breathtaking and I didn't know that places like this still exist. The reason why I'm writing this review is not about Alaska but it is about NCL cruise lines. One, we went on Jewel and the ship was very old needed update and many crew members especially in dining areas were flat out unhappy. There were no smiles or jokes like I am used to from the other cruises. The same situation at the bar. Barman was polite, gave you your drink but no other interaction. Next, I am not a greatest cook and for me any food is good as long as I don't have to cook it. However, food on this cruise was awful wherever you went. Buffet was just cheap cafeteria food and very greasy. I think Dennys serves better breakfast than this ship. Hardly any seafood or fish in the buffet. Couple of times we went to the main dining room but we had to wait 1.5 hours for food to be served and it wastasteless. One night they served steaks but by the time we got them they were cold and hard as a rock. Further, shore excursions: Ketchikan - Misty Fjords National monument by boat started off really misty. We went early in the morning and fog was so thick we couldn't see anything but later on the fog cleared and we were grateful that we went. It was very cold and windy but there was plenty of shelter on the boat and hot tea, coffee and cocoa. They served salmon chowder for lunch and it was delicious. Highly recommend this excursion. Juneau - we booked Seaplane tour to Taku lodge that got cancelled due to weather and the cruise didn't offer any interesting replacements. Disappointing. They said they will refund us. So we went out on a pier and booked excursion on our own which almost turned out to be a disaster. Their instructions were sketchy and we almost didn't make it back to our cruise on time. Skagway - Train and an extension bridge in Canada. Well it was enjoyable at least but it could've been more fun if our friends were allowed to go with us. All of us booked this trip and the bus took us to train station where our friends were required to present with Canadian visas. They are from Czech republic and before this trip they called Canadian embassy and were informed that they don't need visa if they are entering Canada by boat, train, or car. Well high altitude customs in White Horse pass felt differently and our friends weren't allowed to enter Canada. So they got to enjoy tiny little town of Skagway and it's many bars and shops. They were very disappointed because the train was the highlight of Skagway. However, I partially blame for this fiasco NCL because they should warn international travelers that there is a possibility of not being allowed to Canada if you are not US citizen. At least NCL was going to refund all of them. Or that's what they promised. It was six people that went and it's been more than two months and they still haven't seen their refund checks. We filed claims on NCL web site, called them on multiple occasions, were promised that they will call back when they find out more. No calls, no money. Go figure. In Icy Strait we booked 4WD buggies and zip line. It was fun but couldn't see a squat. If you end up there and want to go on world highest zip line book it for the afternoon, chances are the fog will be gone by then. Icy Strait reminded me one of those Caribbean cruise ports like Grand Turk with Alaskan style Margaritaville. After foggy zip line we ventured to small town of Hoonah where we sat at the pub, enjoyed some local brew and chit chat with the locals. The little town is charming. After mixed feelings about excursions on this cruise we decided not to book anything in Sitka and Prince Ruppert. We just enjoyed walk around downtown in both of these ports. Read Less
Sail Date September 2017
Nickle and dime to death. Can't even bring a bottle of water. Can't fill up your own water bottles in the cafeteria. Can't get soda anywhere but the bar. Watered down, overpriced drinks. Sub-par entertainment that is ... Read More
Nickle and dime to death. Can't even bring a bottle of water. Can't fill up your own water bottles in the cafeteria. Can't get soda anywhere but the bar. Watered down, overpriced drinks. Sub-par entertainment that is mostly just a sales pitch for more cruises with watered down drinks and sub-par entertainment. Cirque de bijou? More like Circle De Boring. Fire and Ice needs to go back to the Howard Johnson lounge. Most of the crew barely speaks English, and barely hide their contempt for Americans. The pre-tipping policy guarantees that they won't give a rats back end whether you enjoy the trip or not. So it's expensive up front, and you have to tip twice to get a refill a tiny little glass of iced tea? The hallways smell like sewage, the dining halls are super crowded and noisy, and somebody is constantly trying to spray you with some mystery liquid at every entrance. The whole point of cruising to Alaska was to see the glacier, and they wouldn't get closer than a mile away. To much ice. There were other boats up closer, btw. Fitness classes were just commercials for good feet or some detox powder. Will never use NCL again. Read Less
Sail Date July 2017
I chose this cruise because we had family members coming in and we were able to book last minute on this ship. The price was really good - less than $500 per person for a 7 day Alaska cruise. We have cruised before, with Disney, ... Read More
I chose this cruise because we had family members coming in and we were able to book last minute on this ship. The price was really good - less than $500 per person for a 7 day Alaska cruise. We have cruised before, with Disney, Princess, and Holland America. NCL fell short of all of these lines, particularly Disney. Here are the pro's and con's. Pro's - Large stateroom (it was handicap accessible outside cabin) - Bacon was available all day at the Garden Buffet (who doesn't need bacon all day?) - Friendly, responsive room stewards. - Good bar staff at O'Sheehan's. - Really tasty Indian food at the Garden Buffet. Con's - Service in free dining rooms (Tsar's Palace, Azura, Chin Chin) was SLOW and wait staff was not very responsive. - Too many added-cost dining rooms and too few free dining rooms. - Food at Chin Chin was horrible - not even up to par with someplace like Panda Express - seriously, don't waste your time. - The wait staff at some of the free restaurants can be surly at times. - Carpets were threadbare in cabin and in certain parts of ship - although they were replacing the common area carpets while we were there - which meant places were often off limits, and smelled of chemicals. - The third/fourth person beds were NOT converted back during daytime, nor were bedspreads put back on beds - I mean, why pay for a cabin with a sofa if the sofa was NEVER usable as a sofa! - The food in the free dining rooms was ALWAYS delivered lukewarm/cold to the table - have you ever had cold Eggs Benedict? - Sodas have to be served by bar servers, which means standing in line at bars, even if you have purchased the soda option (unless you're at one of the full-service restaurants). - The menus in the main restaurants have little variety. - The ship was always rocking, despite calm seas. - The onboard communication in the app, which costs $9.95, worked rarely, and some parts of the ship were completely "dead" zones. - The activity list in the app was incomplete. - There were large chunks of the day where there seemed to be no activities. - The karaoke software didn't work for during at least three of the seven nights. - The flavor of the food overall was not very good. - Too many smoking areas, including on the promenade deck, which is where you want to go to exercise. Facefuls of second-hand smoke are not pleasant. - Smoke free areas were not enforced. - Sanitizing hands prior to entering restaurants was not enforced. Lots of people waltzed right by the crew member holding hand sanitizer. - Activity crew members had very thick accents, making comprehension difficult. - No naturalist - while we were on the way to Dawes Glacier, the activity director read some information on the area, but, because of his thick accent, it was totally incomprehensible. Comparing this cruise to Disney - well, there is basically no way to compare them. Disney is the gold standard, especially if you are travelling with kids or young adults, and if you don't smoke/gamble. Additionally, It seems that all of the effort in dining on this NCL ship goes into the SEVERAL added-cost restaurants. I won't return to this cruise line. Read Less
Sail Date June 2017
We had a mini suite and the cabin was fine. Good space for two, nice veranda. Ship staff was awful, especially guest services. The individuals working this desk were rude, abrupt, unknowledgeable and not willing to help customers. ... Read More
We had a mini suite and the cabin was fine. Good space for two, nice veranda. Ship staff was awful, especially guest services. The individuals working this desk were rude, abrupt, unknowledgeable and not willing to help customers. This ruined our cruise as well as two others that were sailing with us. They will never sail on NCL again. HIGHLIGHTS: The specialty restaurants were very good especially Cagney"s and Le Bistro. O'Sheehan's is great for a quick lunch. NOT GOOD: The main dining room Tsar"s has a very limited menu for lunch and the food overall here left quite a bit to be desired. Overall, except as noted above, the food was below average. Bars around the pool area open and close as they please. They do not follow the daily schedule. Most of the crew were very unfriendly and seemed to go out of their way to avoid customers. Restrooms were frequently quite dirty. Embarkation at Los Angeles took almost two hours to get through the line. Read Less
Sail Date March 2017
This was my first time with Norwegian. Honestly, I was very disappointed with everything, from food to entertainment. For 15 days, we had the same menu in the Garden Café, in specialty dining venues like Chin Chin, Teppanyaki, ... Read More
This was my first time with Norwegian. Honestly, I was very disappointed with everything, from food to entertainment. For 15 days, we had the same menu in the Garden Café, in specialty dining venues like Chin Chin, Teppanyaki, Moderno,... and they were not that good either. On other cruise liners, the waiter/waitress normally came over asking for what we want for our drinks but not here. When I asked, they simply directed me to the station so I could "serve" myself. The entertainment most of the time were one-man shows. Except for the circuit performance near the end of the cruise, all were mediocre. I was disgusted by the way the entertainment staff, if I remember correctly his name was Henry, conducted at the Shout about Movie game. When a lady asked him to stand in the middle of the room in order to be fair to both teams, he responded that she should be actively engaging instead of "complaining". On a positive note, the disembarkation of Cabo San Lucas went smoothly with Norwegian tenders. We bought this cruise due to its interesting itinerary but would not do it again! Read Less
Sail Date January 2017
Oct 9-16 i was on the ncl jewel, 4 days before we left we got a email from the cruise line that we would miss mazatilon. the port we wanted to go to. we could not rebook the cruise ti close to sailing. had they sent the email early we ... Read More
Oct 9-16 i was on the ncl jewel, 4 days before we left we got a email from the cruise line that we would miss mazatilon. the port we wanted to go to. we could not rebook the cruise ti close to sailing. had they sent the email early we would have rebooked. they didnt give us a choice.make a long story short we missed cabo too. they knew this ship needed repairs they tried to fix it in seattle, they also did repairs on the ship like carpeting the stairs blocks the stair ways. i didnt book this cruise to go on a repair cruise , we had a haven mini suite, the air barley worked the cabin boy never made our room up late afternoo and turn down was at 9pm at night, he didnt keep very clean. room service was not good never got any butter or creams in the morning for our rolls . there was also a fire on board to 5 hours out. this ship should not have been out on the open ocean. the best food was la bristal and cangys. the rest was just food. the casino was so hot my hair was wet. the slots were tight. when they said we were not going to cabo the whole ship went crazy people were so mad there was a muntity on board the lines were huge to get to guest services . i didnt pay to stand in lines trying to find what they were going to do. we got 50.00 for the room and 25% off the next cruise and port charges. there was a lady lawyer on board she took emails from us she had 30 pages front and back that she took to corropt on monday she lives by there. ncl should give every person on that ship a free cruise. we waited 8 months fro this cruise , to have it ruined by ncl. we bought candy on board and it was all spoiled yes they took it back but the candy we took home was spoiled. we have been on 8 cruises never have i been on one like this. one highlight was in the martini bar the waitress mi, was great she was friendly and could not do enough for us always had a smile on her face happy to us everyday. she gets a 100% from us. great job mi. we are waiting to see what ncl will do to make this up to us and everyone else on this cruise. Read Less
Sail Date October 2016
BEWARE. Norwegian just completely cancelled our stop in Skagway, which we found out about on the second day of our cruise. Guest Services claimed that all guests were informed PRIOR to the trip (some guests stated they found out a day or 2 ... Read More
BEWARE. Norwegian just completely cancelled our stop in Skagway, which we found out about on the second day of our cruise. Guest Services claimed that all guests were informed PRIOR to the trip (some guests stated they found out a day or 2 beforehand), but neither ourselves nor our travel agent were aware of the itinerary change. Apparently, they needed to schedule ship maintenance, so we came back to Seattle a day early and just sat in port. This was very disappointing to us as we were wanting to go on an ALASKA cruise, and only ended up at 2 ALASKA ports. We had traveled to Seattle a day early and had already seen what we wanted to there, so we just sat on the ship all day the last day of our "cruise". Our Skagway excursion was what we were MOST looking forward to this trip, and once we found out we would not be stopping there, we spent our day at sea trying to re-plan our trip, book new excursions, etc. Additionally, the itinerary is their Sawyer Glacier route, and well, we bypassed that as well and were re-routed to Dawes Glacier. If that had been the only change it would have been fine, but the whole mood of the trip was ruined by the itinerary changes and it just wasn't as much fun or as interesting as we had hoped for. Norwegian should plan maintenance on their own time and dime, not at the expense of people's vacations. Children (age 9) were mostly bored by kids' activities and the other entertainment/activities an board were just ok. Found ourselves bored much of the time, which on one hand is okay (it's vacation and nice to not HAVE to do anything), but it would have been nice to have some other fun activities to look forward to versus just roaming around the ship day after day. There's just not much to do on the ship except eat and drink. There is a casino on board and they had bingo games and Deal or No Deal. Also a few okay shows (comedy, magic, Cirque De something-or-other). All were just okay. Staff was mostly friendly, but certainly not over the top in terms of any sort of above and beyond service. Many just seemed bored... just another ship-full of people for them... and again, many of the guests were upset by the itinerary change, so again, general "ambiance" was poor. I overheard another guests saying "worst cruise ever". Being my first cruise, I have no basis of comparison, but it certainly didn't meet my expectations as far as what I've hear from other friends and family members. I *might* cruise again, but only to a warm destination, for a shorter duration, and definitely on another ship/cruise-line. Read Less
Sail Date August 2016
I chose NCL based on a great cruise in Europe on NCL we took a couple of years ago. This cruise was very disappointing from several aspects. First, due to mechanical issues, they eliminated one of the Alaskan stops, Skagway, and ... Read More
I chose NCL based on a great cruise in Europe on NCL we took a couple of years ago. This cruise was very disappointing from several aspects. First, due to mechanical issues, they eliminated one of the Alaskan stops, Skagway, and replaced it with a day in Seattle. We were notified a couple of days ahead of departure date. As we already had flights and hotel reservations for a 3 day visit in Seattle, we had no interest in an additional day at the end of the cruise. Also, we had a private tour booked in Skagway, so lost that deposit. I didn't book a 7 day Alaskan cruise to only have 2 stops in Alaska! They did credit us with a refund equal to 1/7 of the trip costs. The service level ranged from the "A" team to "C" team. As an example, in one restaurant, I requested orange juice with my breakfast. I had to ask 3 different people before actually getting any. Another meal, after waiting about 30 minutes, the waiter asked if we were ready for dessert....we hadn't even gotten appetizers yet! Bottom line, they did not meet expectations for service! On the day we docked in Seattle, it took several hours to get off the ship. I've never waited that long....not sure what the issue was. But we were told we could get off at 8am and it was almost 11 before we were off the ship. Good thing we didn't make any reservations for tours that morning. On a positive note, our cabin steward was outstanding and we did experience some great dining experiences (Chin Chin staff was stellar). Would I book a NCL cruise again?...No! Read Less
Sail Date August 2016
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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