593 Norwegian Jewel Family Cruise Reviews

My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with ... Read More
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with recollections and new images. Embarkation was a disaster taking well over 2 hours with management alluding that it was us passengers who arrived later than their appointments that caused the issue. She took no responsibility for having sent staff home knowing how many passengers were yet to arrive. To make tings worse; we kept being told how good they were and their average wait time is 30 minutes. At this point my wife and I were thinking we had made a huge mistake leaving our well established loyalty to Princess. Once aboard ship and having finally received our luggage many hours later, we met our cabin steward who unfortunately was met with our frustration and very professionally asked how he could meet our expectations throughout our cruise which he did and actually exceeded our desires. We ate everywhere from the buffet to the specialty dining rooms to the regular dining rooms enjoying the quality and variety of food offered throughout the entire cruise. Advice - spring for the specialty Dining Package for at 3 nights and make sure you get to Cagney's. Outstanding service and steaks. Speaking of steaks; the regular dining room has steaks every night that are equal to other fee-extra restaurants on other ships. And don't forget the washy-washy greeter at the buffet entrance making hand sanitizing the most fun event of the day. REALLY!! Do you love wine? Bosco, the sommelier is the best. He offers unique offerings and pairing and leaves you wishing there were more classes offered. He is knowledgeable, informative and much like the staff on the Norwegian Jewel gives the appearance of loving being employed on the Norwegian Jewel and therefore passes that friendliness and happiness on to us, the passengers. If you love good music check out Leo who takes pride in literally knowing his followers and makes each one of us feel special as he remembers your name and greets you when you come to hear him sing. In Skagway, the train was cancelled due to a rock slide which sent everything into confusion. The professionalism exemplified the excursion staff was superlative as they calmly handled rebooking and advising alternative excursions for the day. A true picture of a well organization was evident when they took disaster and turned it to another routine day in port.. I would recommend the Norwegian Jewel for your next Alaska cruise if for no other reason to be enchanted by the likes of our new friends the washy-washy greeter, Bosco for some wine and education and last but not least, our friend Leo who like another couple who has booked 5 cruises to just see him will be doing the same. Thank you Norwegian Jewel for fulfilling our dreams. We will be joining NCL next year as we join you on the Encore in Southampton in November. Read Less
Sail Date May 2018
I would like to share my experience with Norwegian Cruise line regarding our trip to China/Japan. The reason I chose this cruise was because of the reasonable price verses other cruise agencies for the same location. I had never cruised ... Read More
I would like to share my experience with Norwegian Cruise line regarding our trip to China/Japan. The reason I chose this cruise was because of the reasonable price verses other cruise agencies for the same location. I had never cruised with Norwegian and would highly recommend them to anyone. Their staff cannot be beat! Everyone was friendly and went out of their way to make certain we had a wonderful trip. We did! Pros: GREAT STAFF! Very attentive and fun, plenty of activities when at sea, excursions well organized, disembarkation fantastic! Off the ship to catch our plane in plenty of time. Best price for China/Japan and excursion locations. Staff made certain everyone entering the buffet used hand sanitizer. Staff at O'Sheehan's was so much fun I would return just to be with them again! Cons: Embarkation disorganized, would have liked more excursions to choose from (took some private tours). Great time! Hope to cruise with Norwegian again. Read Less
Sail Date April 2018
We opted for this one as the price was a little bit down, it hit some new ports for us, and we were able to link up with our son at the Kobe port. While the ship is not new and shows its age here and there, we had a good cabin (standard ... Read More
We opted for this one as the price was a little bit down, it hit some new ports for us, and we were able to link up with our son at the Kobe port. While the ship is not new and shows its age here and there, we had a good cabin (standard outside, deck 4) and were happy with the general experience. We took the perks at sea package and had 4 dinners for two at the specialty restaurants plus $50 off each person's tour at all of the ports. Also we got 250 internet minutes and 2 hours of ship to USA calls. We used all of these perks, even made some doctor appointments back home. The food at the upgrade restaurants was very good, especially at Cagneys where the filet was great. We also used the French restaurant, but liked Cagneys better. As to the dining rooms and the Lido, we found them to be good, but not great. Like most cruises, some items were very good and others just so-so. Service was OK, and the buffet was clean and appetizing. I recall that there were 12 port days on the 15 day cruise. We naturally used the ship tours for about 9 ports, but at Kobe we made independent tours that included the castle at Hemiji and the Kobe city zoo or animal preserve. We rate both of these as top notch. Overall, we really enjoyed the trip. Read Less
Sail Date April 2018
We did a back to back to back Sydney to Yokohama so this review is for the last leg, Hong Kong to Yokohama. The Jewel is now quite old and in need of a refit but provides a good cruising experience with lounges and restaurants to suit all ... Read More
We did a back to back to back Sydney to Yokohama so this review is for the last leg, Hong Kong to Yokohama. The Jewel is now quite old and in need of a refit but provides a good cruising experience with lounges and restaurants to suit all tastes. Our inside cabin was adequate and our cabin steward did his best. Dining was generally good. The two main restaurants were fine, the buffet (Market cafe) often a scrum but the food was good. The speciality restaurants were good. Service was generally good, some outstanding, some poor. Entertainment became a bit samey but we were on the ship for 40 nights so that was to be expected. Ports on this leg of the cruise were great. We did not take any NCL excursions but seldom heard anything good from those who did take them so this is an area on this ship that NCL should look carefully at. Read Less
Sail Date March 2018
We saw the advertisement for the cruise from Hong Kong to Tokyo via China in the weekend Australian newspaper. The service staff, in the cabins and restaurants, were particularly impressive. Genuine friendliness and welcoming. Extremely ... Read More
We saw the advertisement for the cruise from Hong Kong to Tokyo via China in the weekend Australian newspaper. The service staff, in the cabins and restaurants, were particularly impressive. Genuine friendliness and welcoming. Extremely helpful and obliging - no request was too much or too problematic to carry out. The entertainment in the theatre was of a very high standard - each evening's performance more professional than the previous one. All areas of the ship were clean, well cared for, appealing and comfortable to relax or be entertained in. Especially enjoyed the art education sessions given by Divan from Park West and his very entertaining art auctions. The speciality restaurants, La Cucina, Le Bistro and Cagney's Steakhouse were included in our food package and very worthwhile. Disembarkation and embarkation at each port was smooth and well organised. The reception committee on embarkation were very pleasant, welcoming and friendly. We organised our own shore excursions, so didn't use the ship's excursions. There were absolutely no problems or negative experiences throughout our cruise. Read Less
Sail Date March 2018
We have sailed on Norwegian many times. I really enjoy the Jewel Class ships. When I saw this itinerary I was excited. The ship itself is showing its wear but I believe it is up for dry dock after it goes to Alaska this season. You ... Read More
We have sailed on Norwegian many times. I really enjoy the Jewel Class ships. When I saw this itinerary I was excited. The ship itself is showing its wear but I believe it is up for dry dock after it goes to Alaska this season. You couldn't beat the itinerary. We started in Singapore has two stops in Thailand and three in Vietnam before ending on Hong Kong. I had done some research on the port before we started so I know most of them were industrial and we would need to be bused to any sightseeing or cities. Knowing this going in was helpful. This isn't like the Caribbean where you can just walk off the ship and everything is there. We did ship tours for all the stop except Bangkok. We were glad we had ship tour for the tender ports. No worry about getting tender tickets and making it to your private excursions. NCL did a good job with the tours themselves. The guides spoke very good English. We heard some private tours were not easy to understand. We however could have been provided water on the excursions. We were told we could not take water off the ship and were not offered any during the tour or be directed where to buy some. It was hot so water was essential. The nightly shows were top notch. There were two Burn the Floor performances. I was surprised at that because I thought they were only on the Breakaway class ships. I was a bit disappointed in the nightly cruise staff directed game shows. I generally really enjoy them and they seemed to be lacking on this ship. It was an older crowd so I understand the evening entertainment was directed towards them but the pace of the entertainment other than the nightly theater show was very slow. The food on the ship was good. I wouldn't say gourmet but that wasn't my expectation. We ate at Cagney's and Modero with our Latitudes benefit. Generally we don't pay for the specialty restaurants and would not have if it had not been free. If you are meat eater Modero and Cagney's is pretty good. I really enjoy their salad bar and sides. But for us paying extra for it is just not worth it. For some it probably is. We never had to wait at the main dining room. We generally ate about 6PM. We saw lines a little later but it appeared to be moving quickly. Overall it was a great trip. We enjoyed see all the different cultures at all the ports. We have already booked our next cruise with NCL. I know these ports were new to them so they were learning how to navigate. I give the staff props for getting out passports back to us the night before the cruise ended. They cleared customs with Hong Kong on the ship so basically we got our luggage and walked off the ship. Very easy Read Less
Sail Date March 2018
We did back to back to back Sydney to Yokohama so this review is for the Singapore to Hong Kong part of the cruise. By this time we had had a poor experience Sydney to Singapore. Luckily the Hotel Director Claus left the ship and a new one ... Read More
We did back to back to back Sydney to Yokohama so this review is for the Singapore to Hong Kong part of the cruise. By this time we had had a poor experience Sydney to Singapore. Luckily the Hotel Director Claus left the ship and a new one arrived - Stephen - who was much better. He immediately realised that he had inherited a poor cruise and set about changes which improved the quality of the experience, arranging back to back events and generally sorting out the tendering and port arrangements. We had a much better experience, back to the usual standard we expect from NCL. The ship is in need of a refurb - planned - but generally the experience was good. Cabin was good for an inside. Steward good. Most of the crew were excellent, a few poor experiences but thats how it goes. Entertainment could be improved substantially - 'Dan the Man' not quite the invisible man as he can be but he was also new (from Sydney) so perhaps inherited a poor plan. Our own planned shore excursions were great, NCLs not so and the onboard team needs to be broken up and refreshed. Read Less
Sail Date March 2018
Loved it! We have never cruised before and, although l was sea sick for most of the time, we had no issues with the boat or the staff. Lovely staff who couldn't do enough for my family, especially my 5 year old twins. My girls ... Read More
Loved it! We have never cruised before and, although l was sea sick for most of the time, we had no issues with the boat or the staff. Lovely staff who couldn't do enough for my family, especially my 5 year old twins. My girls attended the Kids Club, but as there were not many children on board, most of the programs did not run as scheduled. More than enough entertainment to keep you busy each day. We only have 4 sea days, but l never felt bored. I was ore than happy though l use the pool or sit on one of the chairs on the promenade. I heard one couple complain that water was not included in the drinks package, but considering that you could walk down to a bar and grab an ice cold water at any time, l didn't see how that was a big deal. They also mentioned that coffees from the cafe were not included, but l wasn't a fan of the coffees there so that wouldn't bother me! My husband and l were a bit worried about the quality of the food, especially in the buffer (as the videos that we had seen online did not make the food look very appealing) but the restaurants including the Garden Cafe buffet were excellent. Always fresh and so much to chose from. If you could find something that liked to eat, then you weren't trying! We particularly loved Azura's restaurant, excellent food and wonderful service. Our cabin was an inside stateroom. It was only small, as expected but more than enough room to sit around a watch tv. We had a quad room, it there were 2 single beds (pushed together to make a double), a fold down single from the wall and a roll out single. More than enough room! And who wants to sit in their room anyway!!! Overall, l would definitely recommend this boat and particularly this itinerary to others. The countries we visited are some of my favourites (Vietnam, Thailand) and we would happily cruise with NCL again! Thankyou to everyone for a great trip!!! Read Less
Sail Date March 2018
This is the third review i've been asked to do for this cruise which we booked as a 40 nighter but the cruise was back to back to back so this review is for the first 18 days Sydney to Singapore which was poor. The cruises improved ... Read More
This is the third review i've been asked to do for this cruise which we booked as a 40 nighter but the cruise was back to back to back so this review is for the first 18 days Sydney to Singapore which was poor. The cruises improved over time so the Singapore to Hong Long leg was better and the Hong Kong to Yokohama better still. This first part of the cruise was ruined by poor port choices, inept tendering, lack of thought through transport links, poor teamwork between NCL functions on board, an incompetent hotel director and underperforming shore excursions team. The Jewel is a good ship with nice facilities in need of a refurb. Our cabin was good, most of the crew we engaged with excellent, dining was good in the main, entertainment adequate at times, good or better on occasion. Quizzes were good. Most of the entertainment staff were engaging. Read Less
Sail Date February 2018
Being from North American, we traveled about 10,000 miles to be on the NCL Jewel cruise. The cruise started in Sydney and when as far as Adelaide and returned to Sydney. The most important part of this cruise was to experience great ... Read More
Being from North American, we traveled about 10,000 miles to be on the NCL Jewel cruise. The cruise started in Sydney and when as far as Adelaide and returned to Sydney. The most important part of this cruise was to experience great shore excursions. If food, entertainment, sun or drink were of prime importance, we would have taken a Caribbean cruise which involves much less travel to get to the embarkation location. All of the excursions were way over priced. As experienced cruisers we expect some cruise line "mark up"; but, NCL Jewel took marking up to an extreme, I estimate 50% more than order cruise lines. The majority of the excursions offered little content or were very hurried or were truncated because the cruise ship appeared to be late getting into port. The weather was not bad and with built-in sea days we saw no reason for a tardy ship. Some of the excursions were down right unsafe particularly because the buses/vans either had no head rests or seat belts, or did not have either. So if excursions are your things during cruises I recommend not going on an Australian on the NCL Jewel particularly for people traveling from North America or Europe. You simply travel too far (and at a significant cost) to see so little. Below are the particulars of our shore excursions: Melbourne: We did not take an NCL excursion in Melbourne. The excursions offered by NCL were way overpriced. We experienced comparable content on our own, “freestyling”. Adelaide: We took the “Historic Hahndorf” excursion. The captain arrived in port at least an hour late. In my view there was no reason to arrive late as we had a day at sea between Melbourne and Adelaide. The seas were not particularly rough. The captain should have planned better and coordinated better with the excursion manager and excursion providers – poor process!! As a result of the late arrival and later day commitments by our excursion driver, we only had 75 minutes to walk Hahndorf instead of 2 hours. That difference was a really big deal as we basically had to run down the roads of Hahndorf and did not even have time for lunch. I mentioned this issue to the excursion manager; he was not even ware of the shortened stay in Hahndorf. Also, the excursion guide for the Hahndorf excursion spoke in broken English, difficult to understand. Also, Adelaide appeared to be an interesting city. Why not give us 2 days in Adelaide and skip Kangaroo Island. Kangaroo Island: We took the “Seal Bay Discovery” excursion. What a bust. First we were loaded onto a very small bus with no head rests. The driver drove like a maniac, 80 MPH (not 80 KPH). Slowed down just a little on unpaved roads. Seal Bay offered very little to see. The visit to the eucalyptus distillery was little more than a glorified gift shop. The visit to the honey farm was omitted for an undisclosed reason. The excursion was an utter waste. Skip Kangaroo Island and spend an extra day in Adelaide. Hobart Tasmania: We took the “History, Heritage and Wildlife” excursion. A decent excursion, the only unhurried excursion with good Content. We fed Kangaroos, what a "rush" Burnie Tasmania: We took the “Gunns Plains Caves & Wildlife” excursion. This excursion could have been a great excursion if we have had 1.5 hours more time. We basically had to run through the “Wings and Wildlife Park”. This park was the only place where you can get a good look at the Tasmanian Devils and Wombats. And, get “up close” to a Koala. Our tour of the Gunns Plain Cave was cut short. Eden Australia: We took the “Sapphire Coast and Scenic Villages” excursion. Eden is a complete “dive” except for a tiny whale museum. We switched buses twice (three different buses). One bus was a school bus with no seat belts or head rests. We were dumped out at Pambula Australia (near Eden) for an hour to tour and eat lunch. Pambula is a complete dump! One “greasy spoon” in the town with very questionable food and nothing interesting. Horrible excursion with almost no content other than the tiny whale museum. Why does NCL even bother stopping in Eden, a complete bust, notwithstanding the rainy weather. The actual excursion does not match the online description. And, we had a tender to Eden, what a hassle. Did I apprise NCL management of these shore excursion deficiencies, of course I did. Separately for the cruise ship: The food was mediocre and lacked variety. Dining Room service was very slow. Some of the entertainment was quite good, most of the entertainment was way too loud (even for the hard of hearing). Adult beverages were okay but really over priced even for a cruise ship, Martini tasting was good. The Casino was above average, the casino crew were reasonably competent. Guest services I have to say where under-trained and over 50% had poor English speaking skills. Rooms: passable. Read Less
Sail Date February 2018
Hoping to tour around a bit of Australia and Tasmania but it turns out most of destinations this cruise covers are not the worth-visiting ones such as Eden, Burnie, and Kangaroo Island especially only given averagely 5 hours on the shore ... Read More
Hoping to tour around a bit of Australia and Tasmania but it turns out most of destinations this cruise covers are not the worth-visiting ones such as Eden, Burnie, and Kangaroo Island especially only given averagely 5 hours on the shore with tendering,etc and poorly arranged and super overpriced excursion package which we ended up seeing nothing. It could have skipped Burnie or Kangaroo and stopped a bit more on the main areas of Tasmania where it has more things to see. The ship was very very shaky especially during the night that the whole cabin was like roller coaster and one of our family member was so sick. We have done a few cruises with various destination, length and seasons but this one is rather disappointing in terms of the food,itinerary and excursion which was over-marketed in the description. The only thing we were quite happy was the evening entertainment/show which was off the chart featuring very professional artists. Read Less
Sail Date February 2018
We originally chose this ship for the itinerary and to try out a different line. The original itinerary included Melbourne, Geelong, Kangaroo Island, Port Lincoln, Hobart and Eden. This was changed after 6 months to Melbourne, Adelaide, ... Read More
We originally chose this ship for the itinerary and to try out a different line. The original itinerary included Melbourne, Geelong, Kangaroo Island, Port Lincoln, Hobart and Eden. This was changed after 6 months to Melbourne, Adelaide, Kangaroo Island, Burnie, Hobart, Eden and Sydney. Still an excellent itinerary with 18 hours in Melbourne allowing us a full day visiting family. The visits to Kangaroo Island and Eden were not full days and with both ports being tender operations made it difficult to get full value out of the offered tours. We opted to go it alone or book with private tour groups saving many dollars. Embarkation and Debark at Sydney was a breeze and a pleasant experience. The ship is very comfortable but certainly showing her age. We had some stormy seas but being fully stabilized, the ship handled the seas with ease. However, i would not want to be accommodated in one of the suites as these are way up high on deck 14. We understand she will be going into dry dock in Singapore early March after her repositioning cruise from Sydney. The demographics on board was mainly from the Americas with also many Europeans and Asians. There were fewer Australian's than expected with most having sailed with NCL previously. The Roll Call meet and greet was well supported and attended by all of the senior officers. Each attendee introduced themselves and each of the officers gave an outline of their roles. One oof the better meet and greets we have attended. There are 13 restaurants to choose from with 7 being complimentary. We did not opt for a speciality dining package but there certainly is something for everyone, from Tepenyaki to Steakhouses, Italian to French. We ate in either of the 2 main dining rooms or at the Garden buffet. Tzar's main dining is at the rear of the ship. The service was excellent however, the meals were average with, for example, Baked Salmon being served overcooked. The Azura dining room is located centrally and would suit people suffering from the motion of the ocean. We could not fault the food from the Garden Cafe with a different base menu each day. This buffet is situated on the starboard side from midhip and spills out into the Great Outdoors seating area on the aft deck. This location also serves late night snacks and drinks. O'Sheehans bar & grill is on deck 8 midship just above the Java Cafe in the Atrium on deck 7 and is open from 6am through to 4am! Great for light meals but also serves a massive mixed grill. On occasions we found the music wafting up from the Java cafe to be too loud to enjoy the meal. The Java Cafe serves as the only Espresso coffee bar on the ship and doubles as a normal bar. Long waiting times for coffee is the result with the barman come barista concentrating mainly on serving drinks. We understand that this situation is about to change with the next refurbishment. There are also 13 bars but not many Australian brands of drink to choose from. However, considering that there was no shortage of alcohol, we did not observe any unruly behaviour. Dress code is relaxed to compliment the free style dining theme. The main dining rooms require neat casual and above with no shorts, thongs etc and we were happy to observe these reguirements being strictly adhered to. A pleasant change from some of the sloppy standards on some of the ships operating out Australia. Smoking is restricted to designated areas but it was disappointing to see that smoking was allowed in the Casino which is not allowed under Australian law. We avoided this area as best we could but a couple of the popular bars were in close proximity. The ship also has a Cigar Room, Library room and Card playing room. The entertainment was outstanding including singers and dancers from Burn the Floor and death defying aerial acts. The Spinnaker lounge on deck 13 forward gives fantastic 180 degree views and much of the games are played out here. There is a fantastic kids club but on this cruise there were only 19 children and we never saw them. Port services were outstanding with each port providing huge community involvement. There was no shortage of volunteers at each port. Unfortunately our time at Kangaroo Island, Burnie and Eden were far too short and rushed. Tour operators had to cut short their standard tours with the longer tours returning late and passengers complaining. Cruise Pricing with NCL includes a number of perks (and you have no choice but to take up this option). We booked a balcony cabin giving you a selection of 2 out of 5 perks. We opted for the Ultimate drink package and prepaid gratuities (the latter no longer being available). Being our first cruise with this line, the drink package came in very handy and we did not have worry about this extra cost. NCL charges 20% gratuity on top of every drink but this is included if you have the package. However, we cannot justify the extra $1000 per person on a 10 day cruise included in the base fare. We have loyalty club benefits on other cruise lines which more than adequately covers these so called perks on NCL. Therefore we will not book another cruise with this line. Overall we had a very enjoyable cruise with a fabulouse itinerary but unfortunately the ship will not be visiting Kangaroo Island next season. This is a big mistake as Australians are looking for variety in the itineraries. Read Less
Sail Date February 2018
We chose this particular cruise because it went Sydney to Sydney and as we live near Sydney it was very convenient. The itinerary was also very attractive with 9 ports to visit. Embarkation went smoothly, even for first timers on NCL. ... Read More
We chose this particular cruise because it went Sydney to Sydney and as we live near Sydney it was very convenient. The itinerary was also very attractive with 9 ports to visit. Embarkation went smoothly, even for first timers on NCL. We went on board and were told that the cabins were not quite ready, so went for lunch at O'Sheehan's Irish Pub and were pleasantly surprised. My husband had soup and a burger and I had the tuna sandwich. Rather pleasant I must say. Once the cabins were ready we found ours easily. Cabin 8050 with a decent oceanview (not quite 7unobstructed, but pretty happy). The beds were made up as a queen so as soon as we met our cabin steward (Mark) we asked him to split them up so there was a lot more room. Our luggage was delivered quickly and even though there wasn't a lot of cupboard space I managed to fit all our clothes in it. 6 Large drawers and some open shelves helped a lot too. Quite adequate surprisingly. There were quite a few clothes hangers, but I bring everything on hangers so we had more than enough. In general the cruise was good. There was plenty of entertainment on board, music everywhere. Could have done with some quieter areas for reading as the Spinnaker's Lounge and Fyzz Lounge were also used for general entertainment. We played scrabble in the card room and that was good. The only negative there that we encountered people bringing in their meals and drinks which should not be allowed. The main negative for us was the FOOD. We had breakfast in the Outdoor Café most days. Could not stomach the Garden Bufffet at all. It reminded us of a shopping mall's food court, HORRIBLE!!!!! For lunch I was usually O'Sheehand's and for dinner we went to both Azura and Tsar, both served the same food. Azura was a bit dark, whilst Tsar's was bright. We met some lovely people during our shared dinners nd that was a highlight, because the food was in general abominable. The plates looked like a dog's dinner and the quality was rather low. Extremely disappointing as cruisers generally really look forward to their dinners. Desserts very dismissable. Blueberry cheesecake? What was that? And pavlova in a meringue nest??? The best thing about the dinners was the bread and the ice water. We used Chin Chin which was not the best Asdian place we have ever been to. One day we booked La Cucina because my husband wanted Spaghetti Marinara only to find out that Marinara is just a sauce, NO seafood whatsoever. We walked out before ordering. Teppanyaki was very disappointing. I have never seen fake Japanese Teppnyaki chefs before and the one we had was particularly clumsy as he dropped his chopping knives several tims. He then proceeded t9o cook a whole bunch of garlic for the fried rice and added spoonfuls of garlic butter several times. The filet mignon was beautiful, or would have been if h had not drowned it in soy sauce. Unbelievably salty. It cost us a bomb and was on of the worst meals we had. The service though throughout the ship was impeccable. From our cabin steward Mark to to wait staff, everyone did their best. Happy with the crew. Read Less
Sail Date January 2018
We were very keen to cruise with NCL on their 1st season in Australlia and having been on the Jewel before in Alaska it was wonderful to be back onboard. We chose to embark about 2 hours after embarkation had started and we were onboard ... Read More
We were very keen to cruise with NCL on their 1st season in Australlia and having been on the Jewel before in Alaska it was wonderful to be back onboard. We chose to embark about 2 hours after embarkation had started and we were onboard within 15 Minutes .Went straight to the cabin saw our luggage in the corridor and claimed it ..all very quick and easy. Cabin was fine had all the room we needed to unpack and cases went under the bed. Dined in all the included venues and found them all to be good and enough variety. We also went to specialty dinning at Cagneys, La Cucina and LeBistro all were very good. The entertainment was FABULOUS especially BURN THE FLOOR productions the BEST I have seen on any ship, really terrific so talented both production shows they did got a full house standing ovation. We didn't participate in a lot of arranged activities but there seemed to be a lot going on and a nice variety and the CD and staff were fun friendly and very busy. Over all we found the service to be very good there were times when it was a bit slower but only during busy times. I have tremendous respect for staff on ships they work SO HARD. The ports were excellent I think this itinerary covered every major NZ cruise port , we were not able to tender at Bay of Islands so sadly we didn't get see that area. The ship does need a refurb (which is happening this year I believe) although it in no way affected our experience there are areas especially around the pool deck that need redoing and are looking faded and worn. Had a wonderful time ,met some wonderful people and are looking forward to our next NCL cruise. Read Less
Sail Date January 2018
I chose this cruise due to the timing and destination. It needed to be in school holidays and New Zealand was a destination I wished to visit. The service from most staff was of a high standard. Staff greeted guests, were polite and ... Read More
I chose this cruise due to the timing and destination. It needed to be in school holidays and New Zealand was a destination I wished to visit. The service from most staff was of a high standard. Staff greeted guests, were polite and generally the service was good. The bar staff were often very busy and did an amazing job of keeping up with demand. The ship is constantly cleaned and staff can be seen in the corridors, on deck, in the dining room always keeping things tidy and clean. The ship is due for refurbishment but isn't worn out enough to make it unpleasant, just a little dated. Each cabin received a small laundry bag on day 4 or 5 with an offer to fill the bag and have that amount of laundry done for $20. Without that offer having laundry done was very expensive and there are no washing facilities for guests to do their own laundry. At a cost of $1 for a pair of socks and around $5 for a shirt it could add up fast. There are ample dining options ranging from specialty restaurants to the buffet option in the Garden Cafe. We found the food to be ordinary. Twice we couldn't eat the meal in one of the dining rooms due to the high salt content. The apple pie isn't what an Australian clientele expects, it has little apple content and is filled with a jelly substance with a strong cinnamon taste. Bacon is flat and super crunchy, but rather bland in the taste department. Norwegian is an American company and it does show in the food choices, it isn't yet catering to an Australian market. A high sugar content is also noticed. There are a lot of choices and you will be able to find something to suit you, the roasts are lovely, but there are limited choices for plain vegetable to match with it and some veges are heavily salted, soups are also very salty. Highlights include the crepes available at dinner, waffles, buffalo wings at O'Sheehans as well as the dips and the pork ribs are excellent! The BBQ on deck was generally nice as well, this features 3 or 4 times. Fellow passengers commented that the specialty restaurants were of a high standard. Entertainment was a highlight of the cruise. The nightly shows were of a high standard. Of 13 nights on board there were 4 shows I didn't love. Given the wide range of guests on board I think that is a wonderful achievement. There were several live music venues and choices, the most popular being a husband and wife due called 24 Karat. They were engaging and entertaining and anywhere they played was guaranteed to be busy. Other options included piano music, DJ, and The Love Brothers and Lira who had a Mexican sound. There was generally a range of music styles and Karaoke was included. The activities through the day were bland. Trivia of all sorts, a few lectures, art auctions. There were things to do if you wanted to join in or you could go to the card room or library. One thing I did wish they had on board was those large chairs with the top for shade. The on deck lounges are comfy enough and there are enough that you can always find one somewhere on deck, often the highest sundeck had a lot of room. Spas were popular as always. My teenager went to Entourage, the teenage area. Friendships were formed and the kids are able to go and leave as they please as long as parents give permission for them to do so. This freedom was wonderful for the kids who were seen around the ship having a meal or snack together or just sitting chatting. Younger children were also catered to and happy laughter could be heard coming from their area. I don't have younger children but observed that there were lots of happy kids coming out and that parents were at times in there enjoying an activity along with the kids. There were shore excursions available on board. We booked independently before we left Australia and had no trouble finding our tour operators, each was at the dock waiting. There were busses to take you into town when necessary and this service was only charged for at one port at a cost of $15 each way. Many tour operators pick you up at the dock so you avoid that cost. If you do book independently make sure you know where you need to meet you guide for the day and have their phone number handy, just in case. They can't wait too long and you can be left behind. It's also worth double checking the time you need to be back at port with them as the ship won't wait for you after the all aboard time they give you, this was most often 30 minutes before the sailing time. Disembarking didn't take too long at any of the ports. I allowed 2 hours after docking time before the tour times but on several occasions we were off the boat quickly and we found the tour operator to discover everyone there and ready to go. A one hour window would have been plenty. For those unfamiliar with the routine you need photo id and your room tag to get back on the boat, customs officers will check your id before you are allowed on the dock. If you should find yourself without your id for any reason just explain yourself, you'll be escorted to the ship for identification before being allowed back on board (yes, that was me!). Tenders are used at the Bay of Islands so if you have a tour organised be up early to get your tender ticket to ensure you are there on time. The Ports were all beautiful with something to do at each of them. Picton the smallest and quietest, could be worth hiring a car and doing a short drive to see some of the Bays in the area. We were back on board the ship with hours and hours to spare. Napier was a favourite with many fellow travellers, we did a tour which was good, but I would honestly have been happy to just walk around Napier for the day soaking up the atmosphere. This cruise went to some stunning ports and allows you to see a range of what New Zealand has to offer. The food and daytime activities were less than i had been looking forward to, but overall the cruise was very enjoyable. The final highlight is seeing Sydney Harbour come into view and watch the sun's early rays hit the Opera House and Bridge. The ship seems to coast so gently toward Circular Quay it's a peaceful time and sure to make you feel glad to be home! If you're not an Australian it's still beautiful. Recommended? The ports and experiences on shore make it worthwhile. The issues of food and daytime activities aren't poor enough to make the trip unpleasant. I am glad I took the cruise and loved the variety of places we visited. The cruise was relaxed, one dining room does require collared shirts for men, including children, so make sure you pack at least one. The weather was lovely, but going through the Sounds was very windy and quite cool. Pack some long pants, jumper and rain coat. We had sunshine but it is often raining through the sounds. Overall a worthwhile trip which has left us with a lot of happy memories. Read Less
Sail Date December 2017
This was our 4 Norwegian cruise and loved it the food was amazing and the entertainment was outstanding especially burn the floor. The service in all areas was great and the staff were very friendly and made you feel quite welcome. ... Read More
This was our 4 Norwegian cruise and loved it the food was amazing and the entertainment was outstanding especially burn the floor. The service in all areas was great and the staff were very friendly and made you feel quite welcome. We love the freestyle dining eating when we want and don’t need to dress fancy, also the many choices of free places and restaurants to eat at. We cabin steward Jesse was great always spoke to us in the corridor and our cabin was always neat and tidy each day. Embarkation and disembarkation was quick and easy with no issues. There were plenty of activities each day happening all around the ship that suited all age groups, we played elevator roulette with hecta from cruise director team which was really funny, all the evening shows at 8:15pm in spinnaker lounge were hilarious. The bathrooms in oceanview staterooms on deck 5 were quite small with no much room to move about. Read Less
Sail Date November 2017
Embarked at Papeete ran very smoothly . Especially loved our cabin and its position on the ship. It was a disabled cabin so had heaps of room to accommodate a wheelchair (which we did not have). The only downside to this cruise as opposed ... Read More
Embarked at Papeete ran very smoothly . Especially loved our cabin and its position on the ship. It was a disabled cabin so had heaps of room to accommodate a wheelchair (which we did not have). The only downside to this cruise as opposed to the others we have traveled on is the staff were not as friendly and some were quite rude. We traveled with another couple who had room 9098 which was the mirror image of our cabin. Food was OK but would not rave about it. We chose this cruise especially for the Itinerary which had a few sea days in between islands as we think it gets a bit tiring having a stop everyday and then you get bored having a few sea days . We got to stay in Bora Bora for an extra day as one of the other Islands were cancelled. We thought this was was great as other cruise ships we have been on would just give you an extra sea day. Read Less
Sail Date November 2017
Loved how clean and orderly the ship was very friendly staff from start to finish! Thank you very much for making our holiday such a wonderful experience. The cabin was amazing and they kept it clean and tidy throughout the day,loved ... Read More
Loved how clean and orderly the ship was very friendly staff from start to finish! Thank you very much for making our holiday such a wonderful experience. The cabin was amazing and they kept it clean and tidy throughout the day,loved the turndown service each night, loved how sanitary everything was and had loads of hand cleaning dispensers throughout the ship, the Garden Cafe was a huge assortment of items I can’t see how anyone wouldn’t be able to find something they couldn’t eat as there was such an array of choices,and the food/hospitality was top notch,if I had anything to say they could improve on is the fruit was not quite ready to eat as the majority was a bit firm still,and only other “complaint” was you didn’t get to have real cappuccino there was a nominal fee for all cappuccino as well as the ones in the cafe were not actually cappuccino but if that’s the only thing I didn’t like Read Less
Sail Date November 2017
Alaska was our dream destination. Me and my husband decided to go at the end of the season because of the value we got for 10 day Alaskan cruise plus there were 9 other people in our group and that was the only time when all of us could go ... Read More
Alaska was our dream destination. Me and my husband decided to go at the end of the season because of the value we got for 10 day Alaskan cruise plus there were 9 other people in our group and that was the only time when all of us could go together. I definitely recommend going to Alaska, at least once in a lifetime. I loved Glacier Bay National Park where we could see glaciers, hear them cracking and see big chunks of ice falling into the beautiful blue green waters. That was the highlight for me. The scenery is just breathtaking and I didn't know that places like this still exist. The reason why I'm writing this review is not about Alaska but it is about NCL cruise lines. One, we went on Jewel and the ship was very old needed update and many crew members especially in dining areas were flat out unhappy. There were no smiles or jokes like I am used to from the other cruises. The same situation at the bar. Barman was polite, gave you your drink but no other interaction. Next, I am not a greatest cook and for me any food is good as long as I don't have to cook it. However, food on this cruise was awful wherever you went. Buffet was just cheap cafeteria food and very greasy. I think Dennys serves better breakfast than this ship. Hardly any seafood or fish in the buffet. Couple of times we went to the main dining room but we had to wait 1.5 hours for food to be served and it wastasteless. One night they served steaks but by the time we got them they were cold and hard as a rock. Further, shore excursions: Ketchikan - Misty Fjords National monument by boat started off really misty. We went early in the morning and fog was so thick we couldn't see anything but later on the fog cleared and we were grateful that we went. It was very cold and windy but there was plenty of shelter on the boat and hot tea, coffee and cocoa. They served salmon chowder for lunch and it was delicious. Highly recommend this excursion. Juneau - we booked Seaplane tour to Taku lodge that got cancelled due to weather and the cruise didn't offer any interesting replacements. Disappointing. They said they will refund us. So we went out on a pier and booked excursion on our own which almost turned out to be a disaster. Their instructions were sketchy and we almost didn't make it back to our cruise on time. Skagway - Train and an extension bridge in Canada. Well it was enjoyable at least but it could've been more fun if our friends were allowed to go with us. All of us booked this trip and the bus took us to train station where our friends were required to present with Canadian visas. They are from Czech republic and before this trip they called Canadian embassy and were informed that they don't need visa if they are entering Canada by boat, train, or car. Well high altitude customs in White Horse pass felt differently and our friends weren't allowed to enter Canada. So they got to enjoy tiny little town of Skagway and it's many bars and shops. They were very disappointed because the train was the highlight of Skagway. However, I partially blame for this fiasco NCL because they should warn international travelers that there is a possibility of not being allowed to Canada if you are not US citizen. At least NCL was going to refund all of them. Or that's what they promised. It was six people that went and it's been more than two months and they still haven't seen their refund checks. We filed claims on NCL web site, called them on multiple occasions, were promised that they will call back when they find out more. No calls, no money. Go figure. In Icy Strait we booked 4WD buggies and zip line. It was fun but couldn't see a squat. If you end up there and want to go on world highest zip line book it for the afternoon, chances are the fog will be gone by then. Icy Strait reminded me one of those Caribbean cruise ports like Grand Turk with Alaskan style Margaritaville. After foggy zip line we ventured to small town of Hoonah where we sat at the pub, enjoyed some local brew and chit chat with the locals. The little town is charming. After mixed feelings about excursions on this cruise we decided not to book anything in Sitka and Prince Ruppert. We just enjoyed walk around downtown in both of these ports. Read Less
Sail Date September 2017
My wife and I booked the cruise for the destination. We wanted to see Alaska, the cruise line was less of a consideration. After some quick searches we found Norwegian had a trip that fit our schedule and included several perks with ... Read More
My wife and I booked the cruise for the destination. We wanted to see Alaska, the cruise line was less of a consideration. After some quick searches we found Norwegian had a trip that fit our schedule and included several perks with their Free At Sea promotion. The ship was nice, clean and updated. It didn't seem like a worn out ship despite its age, I think it had been remodels in the last few years. The dining was typical for any cruise line, the food was of the same quality I've experienced. The open seating dining rooms are nice for trying a new location and cuisine every night. They aren't very great if you enjoy building a relationship with your servers. On other cruise lines after a few nights they knew my drink order and had kids meals waiting when we arrived. The bars were a bit of a let down. Despite the naming the really have no differences in menu. The ship's beer selection was the same whether you were at the pool side bar or the Whiskey and Beer bar. If you like craft beer the selection is very small. The entertainment was decent for the trip. A few of the lounge acts were good, a few were alright at best. The shows in the main theater were very good. The staff and service was also very similar to other cruise lines, polite and attentive. I felt that my stateroom, while small was well arranged, and it had a larger bathroom than I had experienced on other cruise lines. The ports were all beautiful, the forecast changed before we traveled, every port was sunny and warm. We didn't take any excursions but the port area shopping and dining was all excellent. This trip was booked to see Alaska, and that did not disappoint. From the ship we easily saw seals and whales. The ship made a point of traveling to the Dawes glacier. Everywhere you look its another photo worthy view. Read Less
Sail Date September 2017
Norwegian seemed to have the best deal on what we were looking for. The food was not bad, and the service was absolutely excellent. Just enough balance between at sea days and times in port. The crew was terrific and definitely knows how ... Read More
Norwegian seemed to have the best deal on what we were looking for. The food was not bad, and the service was absolutely excellent. Just enough balance between at sea days and times in port. The crew was terrific and definitely knows how to take care of people. The ship was always on schedule. Plenty of activities, but wish they had more ping pong tables (only 3) which seemed to be used all the time. The on board entertainment was good, and it was nice to see the comedian was so friendly even off stage. She did a wonderful job. I would go again if I had the chance. The captain was very informative about what we were doing. We took the train in Skagway and I would recommend that to anyone who go on this cruise. Last about 3 hours with incredible views of Alaska and Canada. Skagway was in my opinion the best port. The cabin steward was the best. He always was very courteous and friendly. Read Less
Sail Date September 2017
We choose this cruise after our travel agent mentioned that Titan do a tour of Canada, ride on the Rocky Mountaineer for 3 days as well as various excursions included and to top it off a 7 day Cruise on the Norwegian Jewel up the inside ... Read More
We choose this cruise after our travel agent mentioned that Titan do a tour of Canada, ride on the Rocky Mountaineer for 3 days as well as various excursions included and to top it off a 7 day Cruise on the Norwegian Jewel up the inside passage in Alaska just magical. Day 1 We flew to Calagry on the 3rd September arriving midafternoon then on to Banff for 2 nights. Day 2 Lake Louise beautiful and a cable car ride and lunch (extra) Day 3 Columbia Icefield where we went on an included ice expolorer on the Athabesca Glacier , you could even step down and walk on the ice such a sight, Day 4 Jasper going to see the beautiful Lake Maligne then dinner with a wildlife talk very interesting. Day 5 Rocky Mountaineer to Kamloops staying 1 night a 9 hour journey Day 6 Rocky Mountaineer to Vancouver staying 1 night another 9 hour journey Day 7 Rocky Mountaineer to Seattlejust over 4 hours journey. We had the Silverleaf Service would recommand it they lookes after us so well with lovelly meals etc. Seattle and seeing the Norwegian Jewel for the first time such a pretty ship we got to our cabin and went straight onto our balcony so nice to be able to have a little fresh air. Day 8 At sea Today Day 9 Ketchikan went on an shore excursions to see the lumberjack show so funny and the native village of saxman Day 10 Juneau went on a shore excursion to see the hump back whales and a buffet we were lucky to see a few tails. On the way to Skagway we sailed up Tracy Arm and the Sawyer Gacier seeing the icebergs and the lovely scenery so beautiful. Day 11 Skagway we went on a shore excursion to see the sld dogs that have run in the idirod so brave going so far and holding 3 5 week old huskie puppies, gold panning was a lot of fun and then going on the White Pass scencic railway journey so beautiful. Day 12 Cruise the Pacific Ocean so warm it was such a beautiful day Day 13 Victoria went on our last shore excursion on the orca spirit to go out and hopefully see the Killer Whales we saw about 40 and numerous seals such a fantastic time we were so lucky to see so many. Day 14 Seattle where we say goodbye to our ship didnt want to leave her as we really enjoyed the experience, from the Captain down all the crew was really helpful and kind to us as we on a extra special trip for my late Husband as he had Died on the 11th March and it was his dying wish if it was possible to come to Canada never thought a cruise was for us but was wrong the Jewel was such a lovely friendly ship.our steward Leo was making us towel animals they were so funny you never knew what you would find when we got back to the cabin.. The Entertainment was great as was the dining you could choose which one you fancied either to dress up or go casual depending on where you wanted to eat. the swimming pool and hot tub were great as was the Spa having the hot stone massage just be carefull as you cant use cash on board that you dont run up a big bill it wouldn't be nice to not be able to pay your bill. Day 14 We left Seattle by Coach for our journey back to Vancouver Day 15 went to Caliope suspension bridge park, Grouse Mountain on the cable car but the weather turned and we got soaked so couldnt enjoy the lumberjack show or see the 2 orphened Grizzly bears just caught sight of 1's bum in the poring rain after that we went to Stanly Park for afternoon tea that was really nice Day 16 Flew in a little seaplane over Vancouver Harbour for 20 mins beautiful then on too stanley park for a 1 hour horse drawn carriage ride then back to the hotel to wait untill it was time to go the Airport. Day 17 Arrive back in LOndon at 11.45am very tired got Titan vip travel home and got ther at 4.30pm. Read Less
Sail Date September 2017
I chose this cruise to take my Grand Children on our yearly Grand Children vacation during the Labor Day week. We have done this cruise before with other Grand Children ages 6 - 12. The only real positive thing I can say is the ... Read More
I chose this cruise to take my Grand Children on our yearly Grand Children vacation during the Labor Day week. We have done this cruise before with other Grand Children ages 6 - 12. The only real positive thing I can say is the "Splash Academy" is still top of the line. The Grand Children want to attend and request to return when we pick them up. Other than that, the cruise was disappointing on many levels. 1) The entertainment did not meet the audience expectations. The cruise director was not in tune with the overall audience. He had Mo Town entertainment for an audience of people who like to dance 1950, 60 etc. They even were playing Caribbean music as we pulled into Victoria. They even hip hopped "Unchained Melody. As we passed the music venues it was apparent the cruise director was out of tune, low to no audience. On a positive note there was a Trio of musicians that we were able to dance to the music, we had to dance in front of the Concierge desk or in the walkway. 2) The port stays were reduced from earlier cruises. We were limited in time to do 2 things. Such as Juneau, we just finished the Glacier and had to rush back to the ship, no time for sight seeing, shopping and souvenirs. The Norwegian Pearl was moving in as we were pulling out. NCL may have saved money on port charges, but cruisers were not really happy. 3) Food at the complimentary restaurants was mediocre at best, servers looked they were in training. Did their best but nothing to write home about. 4) The specialty restaurants were great, for the extra money you get the service you expect from all restaurants. Specialty Restaurant servers entertained the Grand Children and made their experience memorable. 5) I walked into bingo looking for my spouse and the Bingo caller said I was confusing everyone by standing. Oh well I just left. I did hear her ask what numbers people needed, found that interesting. 6) The room stewards were efficient and nice. The Cigar lounge was nice, and attendance were efficient. Front desk and Restaurant reservations were efficient. For these reasons I have a problem of paying a mandatory Service Fee for eachpassenger, When the service and entertainment is not up to par for NCL. Read Less
Sail Date September 2017
First off Embarcation: Arrived at Pier 66 @ 9:45 AM. Done with check in and in the waiting area by 10:15. Group 5 for boarding. Boarded ship at 11:35. Super fast and easy. Very helpful port staff. Stopped at spa to verify our ... Read More
First off Embarcation: Arrived at Pier 66 @ 9:45 AM. Done with check in and in the waiting area by 10:15. Group 5 for boarding. Boarded ship at 11:35. Super fast and easy. Very helpful port staff. Stopped at spa to verify our spa package, very very attractive women at the spa. Super easy to get sticker and tour. Lockers in men's locker room never wanted to work for me. Co-ed hot tub was too cold. Tile loungers were great. Very clean lockers and area overall was worth the effort. Had small lunch @ O-Sheehans. Portions were small. Service from the older Filipina waitress was awesome. She was cute too. Drinks were good. Corned beef sando good, fish and chips good. spare ribs good. wings were not great. Bags in cabin by 6:00, we departed on time. Cabin room 10108 was better than expected. Cabin Steward Gede (like Geddy Lee from Rush) was very awesome. towel animals every night. tipped him a total of $85 over the course of the week. Bed was good, balcony was clean and not sticky. Meals. We had UDP and UBP. drank lots of wine by glass. Merlot better than Cab, Malbec just ok. Prosecco good. Cagneys was the best of the 3 places we ate. Awesome service and great presentation. Chin chin was horrible. Cute dresses on the female waitstaff was about it. Le Bistro was solid as was Cucina. Buffet breakfasts very good and lunches had plenty of Indian food too. Outdoor bbq was also tasty most of the time. MDR's were very hit or miss. Dinners good, lunches took too long and we had horrible service in Tsar's one lunch. Gym, very nice, not too crowded, treadmills were good. trainer was friendly, locker room too smal.. Deck 7 was the best to run on, not too smoky. Sport court was fun for futbol. Overall, as a first cruise it was great. I'd go again on an NCL ship this size or smaller. Read Less
Sail Date September 2017
We are frequent cruisers (more than 50), so many of our cruises are last minute and just getaway vacations. This was the case on the Jewel. That said, it was our first cruise on this ship and we were pleasantly surprised. Many reviews ... Read More
We are frequent cruisers (more than 50), so many of our cruises are last minute and just getaway vacations. This was the case on the Jewel. That said, it was our first cruise on this ship and we were pleasantly surprised. Many reviews question the food and/or service, but we found both to be more than satisfying. We had most of our meals in Tsar's Palace (one of the main complimentary dining rooms). With only one exception (the first night), we found the food to be very nice. Certainly not gourmet, but well prepared. We found comfort food and interesting new choices. We also took a galley tour and head chef, Patrick, was very gracious and explained the entire food prep process. He was kind enough to come to our table the last night to give me a recipe for napoleons, that I had inquired about. We also dined in two specialty dining rooms, Le Bistro, which is a favorite of ours, and La Cucina, their Italian restaurant. Le Bistro continues to shine; their four mushroom soup is exquisite. Salmon in that restaurant is exceptional. We have dined in this restaurant on many ships and have never been disappointed. La Cucina was also very good, but I find Italian food more comfort than gourmet. I still love it, but it's generally not awe inspiring. The buffet was actually very nice on this ship. Lots of different stations, always a bar-b-que and outdoor grill and an aft outside area. The selections were very good and soft serve ice cream machines were available in several spots - important for those with kids. Service was very good in all the dining venues. The staff on board seemed to be very friendly and accommodating, something that is hit or miss on most cruises. It may be because the Captain was the most friendly and communicative captain we have ever sailed with. Captain Pelle seemed to be everywhere and willing to engage with passengers at every opportunity. As most do, he was at the welcome show, the farewell show and at some "meet and greets". But, he was also at the dance party and danced with several passengers. He appeared on the dock at Victoria to provide pictures; he was friendly, funny and available. We had a medical emergency on our sail from Skagway to Victoria that required a detour to Prince Rupert to evacuate a passenger. The captain and staff communicated with us through the entire ordeal. The detour changed our arrival in Victoria from 2:30 p.m. to 8:00 p.m. The original schedule provided the Victoria stop was 2:30 - 9:30 p.m. Obviously most shore excursions were cancelled and we wondered if we would have ANY time in Victoria (a favorite stop). The Captain arranged an extension for our time there and we left at 12:30 a.m. That allowed those who had not been to Victoria to see the city at night and experience the beautiful sights in town. Some small shops remained open and, of course, the pubs were available. The production company aboard this cruise was exceptionally talented. The shows were heavily infused with "Cirque" type performances. You expect good singers and dancers, but many did double duty as flyers, acrobats and bungee artists. Jocko and Marie were special performers who did strength moves, gymnastic balance and flyer acts that truly amazed. Some of the production singers and dancers did separate shows and they were all fantastic. The Cruise Director, Richard Matic was very good! We have sailed with him before and he has grown into his role very well. He also seemed to be everywhere. There were not many children on board, but those that were seemed to be having a great time. They have a children's program and several areas just for them. We did not do any shore excursions this trip, but on previous cruises we have taken the tram to Mt Roberts in Juneau, zip-lined in Ketchikan, rode the White Horse Pass train in Skagway and can recommend all of them. Generally you can buy them cheaper off ship, but you must do what makes you comfortable. Both embarkation and debarkation went swiftly, but we are platinum members, so we get priority in both areas. However, there did not seem to be an issues and people were able to board or debark fairly smoothly. Read Less
Sail Date August 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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