35 Norwegian Jade Canada & New England Cruise Reviews

We went on this cruise because it offers round trip from New York to Quebec City. We had inside cabin on the deck 9 (9505) which is quite and nice. The room was always cleaned up very quickly. There are plenty space for two people. ... Read More
We went on this cruise because it offers round trip from New York to Quebec City. We had inside cabin on the deck 9 (9505) which is quite and nice. The room was always cleaned up very quickly. There are plenty space for two people. Entertainment was good while dinging is the worst part of our trip. We had specialty dining package but reservation line was a mile long everyday and the only reservation time for dinner was available either very early at 5:30pm or at 9:00pm. It seems that everyone had specialty dinning package and they were not able to accommodate. The dinning menu was very limited and not as good as the ship Breakaway which we took last December. They took many dishes off the meny comparing to the menu on Breakaway. The customer service desk staff were nice and helpful but the manager at the internet cafe was not there everytime I was going there and trying to speak with him about the problem with internet connection. Read Less
Sail Date October 2017
We enjoyed this cruise ship but the staff were not friendly. We were not greeted when we came on the ship and it appeared that the staff could care less about if we were there. The first four days we did not meet one smiling crew member. ... Read More
We enjoyed this cruise ship but the staff were not friendly. We were not greeted when we came on the ship and it appeared that the staff could care less about if we were there. The first four days we did not meet one smiling crew member. They were all just matter of fact and seemed like they could care less if you were on the ship or not. The speciality resturants were booked thu out the cruise and if you did not reserve on line your dinner you were not able to get a table in the speciality restuarants. My wife always wanted to eat at the speciality restuarants but after eating at four of them on this cruise we will never pay more for them. They were nothing special and not worth the extra money. Our cabin stewart was ok but never greeted us but we had to track him down on the first night to get a few extra items( ie. the bathroom shower had hair in it from the last people in the cabin - his answer was I must of missed cleaning it). I would not go on this ship again. There was very litlle to do as well in the evenings. Read Less
Sail Date October 2017
The food was the worst on any crusie we have ever taken, i.e. Eggs Benedict in Main dining room were hard bolied with no canadian bacon on bread and very little hollandase, plus ti took an hour to be served. Pancakes in the Garden cafe ... Read More
The food was the worst on any crusie we have ever taken, i.e. Eggs Benedict in Main dining room were hard bolied with no canadian bacon on bread and very little hollandase, plus ti took an hour to be served. Pancakes in the Garden cafe were stone cold, and the scrambled eggs looked like soup. The French Onion soup was slightly colored water with cheese you could not cut or bite, just awful. Now the pan fried flounder and steaks were consistantly good and great ceaser salad. We ate in 4 specialty restaurants, all good, the best being Le Bistro. We chose this cruise because of the ports, and excursions in Quebec City country side and Prince Edward Island were great. Halifax and Sydney NS were a dissapointment ! Halifax stores on the boardwalk were closed up for the season already, and in Sydney not much to see in the City. We were shorted time in Quebec and Prince Edward because the ship had to slow up due to whales in the shipping lanes. Now whales migrate about the same time every year and NCL doesn't know this ??? Come on. After over 60 cruises, this will be rated as one of the worst, and I was the one pushing for NCL over HAL and RCL. The entertainment and bands were really good and NCL always has the best parties, but hard to overcome bad food, shorted time, and not good ports of call. Read Less
Sail Date October 2017
price was good. I had never been to Quebec and was excited to go there. The Ship is beautiful and just the right size for me. The cabin was the smallest i have ever had. There was not even a chair to sit on. The dining room service was ... Read More
price was good. I had never been to Quebec and was excited to go there. The Ship is beautiful and just the right size for me. The cabin was the smallest i have ever had. There was not even a chair to sit on. The dining room service was very slow. We could not count on any meal taking less than 1 and 1/2 hours. Clearly not enough staff to deal with the number of people. The servers were working very hard. The food was good, sometimes very good, but there did not seem to be much variety, especially for lunch in the dining room. I did appreciate that dining room service for lunch was available for most days, even when in port. Very few excursions were open by the second day on the cruise and very few could accommodate wheelchairs. The first port, no one was available or offered to help me push my Mom's wheelchair up and down a ramp that was about 30 degrees. Disembarkation was very disappointing. I had called ahead of time to learn about the procedures for wheelchairs, and was told just to go to the Bliss lounge. When we got there, it was packed. Apparently, many able bodied people decided to hang out there. We could not even get into the lounge with the wheelchair. After 20 minutes, we found out that we had to give our stateroom number to the person in charge. It seemed about 1 person was taken out every 10 minutes or so. A ship's officer told me they had 89 wheelchairs to take care of. Clearly they did not plan well. It seemed as if this was there first time doing this. Read Less
Sail Date October 2017
We chose this cruise for the itinerary and price. We mostly enjoyed but due to the demographics there were major problems with specialty dining reservations and waiting time in other restaurants. We had the reservations we chose, but for ... Read More
We chose this cruise for the itinerary and price. We mostly enjoyed but due to the demographics there were major problems with specialty dining reservations and waiting time in other restaurants. We had the reservations we chose, but for 10 days we herd constant complaints from fellow passengers. this detracted form our enjoyment. The staff tried limit this but it was hard. I ordered fresh grapefruit from the breakfast menu but received canned segments which I sent back. Quebec City bike excursion was very good. nice value. Guide was excellent. Internet manager was terrific. Liverpool Legends were the highlight of the entertainment offerings. The maître d staff tried very hard to compensate for the overcrowded nature of the restaurants. The iConcierge app is a joke. It often has incorrect information when viewing account information. I have to request a printout often.This has been true on all of our NCL cruises. The Guest Services staff always describes it as a "glitch". I think it's time to resolve this or discontinue offering it. Read Less
Sail Date October 2017
This cruise was on my husband's Bucket List. Retired, we have been traveling across the United States for many months when we noticed this cruise. Since we didn't have to pay for airfare, we decided to mark another item off the ... Read More
This cruise was on my husband's Bucket List. Retired, we have been traveling across the United States for many months when we noticed this cruise. Since we didn't have to pay for airfare, we decided to mark another item off the Bucket List. We took the train from Upstate New York the day before and arrived at Grand Central around 1pm. Spent some time at 911 Memorial and took in a show. Wandered around Times Square till late before heading back to our Hotel. Hampton Inn in Times Sq was a good location. Breakfast was good, but not much room to sit. Embarkation: We took Uber from our hotel in Manhattan. The lines were horribly long in the terminal. Not being able to stand for periods at a time, we went through the handicap line. It was too long!!! Finally on the ship about 12:30, we headed to the Buffet. It was packed with people and their huge suitcases. Announcements were made regarding the delay of the cabins. This made it even worse in the Buffet with all the passengers trying to get around the chairs. Maybe a place for parking the suitcases should have been available. After eating no one would leave and wander the ship since they had no place for their luggage. Rooms were finally available around 2pm. We only ate twice in the Dining Room. Food was good. We are not a fan of Anytime Dining. We like to be seated at our assigned time. If we cannot be there at our time, we eat in the Buffet. We like to have the same waiter. A relationship is created and we enjoy our time at dinner. All in all, we enjoyed ourselves and met lots of people. First and last days at sea were very rocky. Many people sick and we saw the crew in their Hazmat suits more than a couple of times. Food was good in the Buffet. Entertainment was average, but worth attending. We didn't take any ship excursions. Ports were great, lots to see just wandering around town. Debarkation was too slow. We were the last off the ship. No hurry for us, but we still had to wait in long lines for Customs. Finally two complaints: First day in port, supposedly an 'Inspector' came on ship, so the food was served to us. Next few days we could serve ourselves. Around day 6, they started serving us again. Rumor was 82 were sick. I firmly believe the passengers serving themselves in the Buffet should be banned. I saw enough people using the Washy Washy spray, but still coughing in their hands and then serving their food. Less illnesses would occur if less people were touching the serving utensils. Second complaint. Trying to get a taxi after the cruise is crazy. The traffic is so bad on the street. So many handicaps were trying to get the bigger van/cabs. I would think twice before taking a cruise out of Manhattan just on the transportation issues alone. My suggestion for others. Walk down the street and out of the major congestion. Then call Uber for a pickup. Read Less
Sail Date October 2017
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. ... Read More
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. 27 cruises total on all different lines. So I have some experience, and this was one the cheapest quality cruises we have ever been on. I have never complained about a cruise ever. I don't mind paying for something but I do expect some value for what I pay for. NCL is now the the #1 nickel and dime cruise line. They put there hand in your pocket from the time you step on the ship till you get off. For instance if you go to the Dining room and not a "Specialty Restaurant" the only fish you will see is the fake fish Tilapea. There is no shrimp no lobster no nothing from the Ocean. There are pot pies and goulash though on the menu and rotisserie chicken. I thought that was novel. You always had to wait a 1/2 hour to get a table in the dining room, and if you tried to go to a Specialty Restaurant you could't as they were all booked, everyday. A Newcastle beer was 10 dollars, why???. A pina colada is now in the neighborhood of 12 dollars, and it's a mix. If you cruised in the 70s and 80s you would know everything was fresh made. There are no midnight buffets and O'Sheehans on the Jade has a very small menu. The entertainment on the other hand was very very good and varied. The crew was especially nice, always helpful, always a hello. Weather was great. NCL hasn't started charging for nice weather yet. All in all you make your own good time, but it will be on another cruise line for sure. Read Less
Sail Date October 2017
We chose this cruise because October was a good time for us to take vacation and we liked the itinerary. It was going to be easy to depart from NYC and we enjoy cool versus warm weather so Canada in the Fall seemed like a great option. ... Read More
We chose this cruise because October was a good time for us to take vacation and we liked the itinerary. It was going to be easy to depart from NYC and we enjoy cool versus warm weather so Canada in the Fall seemed like a great option. This is only our third cruise. Our last one was on Oceania Regatta to Alaska and it was *excellent*. We decided to try a larger ship this time but have decided they are not for us...so will stick to ships with 1200 or less passengers when we cruise again. Because of the cooler weather, folks were not sitting out by the pool so it often felt crowded inside - the card room and library were packed all day! The captain told us at the Q&A that the average age on the ship was 67...I would have guessed it a bit higher. As we are in our 50s, this was noticeable but did not adversely affect our overall trip. Having been to NYC many times and being only an hour away by plane, we simply landed very early on departure day and head to the cruise terminal. We were booked in the 2-bedroom family suite (11006) so this gave us many perks that we appreciated throughout the entire cruise. The first being very easy embarkation where we met our Concierge Cholette - she was super the entire trip and gave us personalized and warm service. From the cruise terminal, she escorted up to Cagney's for lunch which was a real treat as our first onboard experience. Afterwards we wandered about the ship to learn more about our home away from home for the next 10 days. The updates to the Jade are very nice! The ship was spotless and staff were friendly as we wandered around. The cruise out of NY harbor was fabulous - we were blessed with great weather for most of the trip. We bundled up and headed to The Great Outdoors where we had a few drinks, met some fun people and took in the gorgeous views of Lady Liberty. Overall, the seas were generally mild except for the first and last day. We had worried about that with this itinerary given the amount of time in open ocean waters. The first day was manageable but the last day was very rough. Although we did not get seasick we stayed in the cabin most of the last day as it was very unsettling to walk around. With 10-20 foot waves and wind at 50 knots, many were sick including some staff. We really loved our cabin. With just two of us, it was a splurge to do the 2-bedroom suite but it was definitely worth it. It was so nice to have the living/dining room and separate bedroom with 2nd bathroom and closet. The master bathroom with windows in shower and over tub was fab! Our only complaint was that the master toilet area had a bad smell (they serviced it and it was slightly better but still a bit nasty at times). Our steward kept it spotlessly clean and our butler was attentive. We ordered room service twice - it came quickly and was hot, tasty and well presented. We ate at several restaurants on board - we had a package that included speciality dining. Our favorite was Le Bistro where we ate 3 times and each time it was excellent. We also enjoyed Moderno (delicious dinner with yummy mojitos and we also had excellent breakfast in the morning as suite guests), Alizar (very good but felt crowded), La Cucina (just OK - did not like the atmosphere but food was good), and O'Sheenans (not our favorite but it was OK). We ate at Cagney's twice - the second one was a special anniversary dinner that my husband and the concierge planned. It was wonderful. We got a special table and it was sprinkled with rose petals! The food at Cagney's was excellent although the service tended to be a bit slow. We also ate lunch at Cagney's as suite guests which was very nice. I made all of our restaurant reservations as soon as I could online before the cruise so we were able to eat where we wanted and when we wanted. We made one change that our concierge helped us with. We heard lots of complaining about the 'freestyle dining' and lines and long waits in the main dining rooms but we did not experience it. We only ate at the Buffet once - we just are not fans although the food was OK and the restaurant very clean. Tip - they open La Cucina for extra seating which was uncrowded and quieter. We really enjoyed the shows we saw at the Stardust Theatre (especially Elements) and as suite guests another perk was reserved seating - that was very nice. We initially signed up for Thermal Spa passes but after our visit on the first day we asked (and were promptly granted) a refund. We found it very noisy, a bit messy and crowded...not spa-like at all. I did enjoy a few spa treatments - Sophie for a facial and Maria for hot stone massage - both were superb! We took a private tour in Halifax that was somewhat disappointing. Our guide spent too much time in the city and so we did not have enough time in Peggy's Cove and other areas. We LOVED Quebec City - did our own thing there and while it was a lot of walking it was quaint, interesting and friendly. We had a drink at the Chateau Frontenac in The Sam - I highly recommend the Negroni and shared appetizer platter! In Charlottetown we also did a private tour with George Larter. It was great - we saw all the lovely spots in town and then ventured up to the North Shore. We told him we were birdwatchers and he customized the tour for us. Got lots of stunning photos that day! Sydney was not good for us - the one place that booking an excursion is a must since the town doesn't offer much. Generally, this was a good cruise for us. We had some very, very enjoyable days and nights onboard the Jade. The cabin made a big difference for us. Overall, it did not rank as high as our cruise on Oceania but it was a good vacation. We were fortunate to hit the fall foliage season only just past peak and that really made for stunning views. Read Less
Sail Date October 2017
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail ... Read More
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail party. There was only one "formal" night on a 10 dsy cruise. The shop did not have weather appropriate garments for purchase. The bars were closed more often than open and were short on staff. The time in ports was cut back drastically from what was sold to us. Two of our four tours were cancelled, one while on board. Most of the tourist shops and restaurants were closed, as it was "end of season", another detail not disclosed. The food, even in the "specialty" restaurants was mediocre, st best. The crew was poorly trained, not helpful, and seemed bored with having to do their job. WORST CRUISE EVER!!! Read Less
Sail Date October 2017
We chose the cruise because it sailed out of Manhattan and to Quebec City, round trip. Highlights were Quebec City and the last day excursion around NYC en route to the airport. Quebec City is an amazing port. We also liked the hop ... Read More
We chose the cruise because it sailed out of Manhattan and to Quebec City, round trip. Highlights were Quebec City and the last day excursion around NYC en route to the airport. Quebec City is an amazing port. We also liked the hop on, hop off bus in Halifax. The people whom we met at dinner were lovely-friendly and interesting. We like free style dining with a reservation and chose most evenings to share a table as a way to meet people. We enjoyed hearing Randon sing in the evenings. He is from the Philippines and sang popular tunes by Jimmy Buffet, James Taylor, Jim Croce, Neil Diamond, Don McLean, and many others. Our room steward, Jeng, did an excellent job. She was very conscientious. The food was good, more vegetarian entrees would be an enhancement. Adding stuffed Portobello mushrooms, which we enjoyed on a previous cruise, would be great, We enjoyed the hot tub and saltwater pool when the weather was warm enough. The piece of glasswork in the Alizar dining room was interesting. Stardust shows were good. Challenges: Embarkation was slow. Maybe it is always slow at this port. On Thursday afternoon, 10-19-17, the intense chemical odor in the Spinnaker Lounge was offensive and caused an allergic response in my throat and nasal passages that lasted for days. It smelled of paint thinner or paint or acetone or wax. I notified Spinnaker staff and Guest Services staff. I couldn't use the fitness equipment due to the strong rubber smell in it that exacerbated my allergies from the Spinnaker incident. The gangplank malfunctioned on the evening of our Quebec City stop, causing several hours' delay getting off the ship. Apparently the problem occurred with the previous ship in port. Read Less
Sail Date October 2017
Once onboard dining reservations are all sold out. Wait times typically 45 minutes or more. Very sliw MDR service. 2 hours for dinner. Seemed understaffed. Daily menue repeated many times during cruise. Food was good, but poor ... Read More
Once onboard dining reservations are all sold out. Wait times typically 45 minutes or more. Very sliw MDR service. 2 hours for dinner. Seemed understaffed. Daily menue repeated many times during cruise. Food was good, but poor variety. NCL makes me appreciate other cruise line early/LATE ASSIGNED DINING. Staterooms and steward service very good. Cruise director accent difficult to understand. Beautiful job in ship refurbishment. Port times cut to save the whales. Quebec City needed more port time. Sydney time also too short. We had good weather and smooth sailing. NCL needs to reassess its Freestyle program to allow some passengers to book normal early/late seating and improve dining room service speed. Read Less
Sail Date October 2017
. I chose this cruise because I have never been to any of the ports of calls. The embarkation was good since we arrived at around 10.20am and there was NO waiting in lines. Departure was about 2 hours late. The food for lunch at Grand ... Read More
. I chose this cruise because I have never been to any of the ports of calls. The embarkation was good since we arrived at around 10.20am and there was NO waiting in lines. Departure was about 2 hours late. The food for lunch at Grand Pacific have the same menu everyday. On Garden Cafe the Asian menu are the same and sometimes the food is not hot. Most night we have to wait for 30-45 mins to have our dinner either at Alizar, Grand Pacific or Jasmine. We could not make reservation unless we have a party of 6. The shows were good on most nights. Our room steward kept our room clean and most times I just asked him not to make up our bed for the night. Used the free steam room in the Fitness room. There is only one bathroom instead of 3 before the renovation. Read Less
Sail Date October 2017
Chose for the itinerary. Disappointed on the compression of the times spent in each port. Problem with the gangway in one of the ports also cut down the time in that port. The menu in the main dining room was underwhelming. The specialty ... Read More
Chose for the itinerary. Disappointed on the compression of the times spent in each port. Problem with the gangway in one of the ports also cut down the time in that port. The menu in the main dining room was underwhelming. The specialty restaurants were excellent. The time it took in the restaurants was a little long, but we were in no hurry so didn't bother us. The embarkation line was the longest we ever experienced. We had cruise credits but we were unaware that they had to be used for purchases and not to offset the bill at the end which included tips. We've never experienced this before in the 20 plus cruises we've taken. The windows in the public areas were always dirty and streaked which hindered the views. This was every day. The entertainment was excellent. The casino left much to be desired. The odds were way in favor of the house. I didn't meet any happy gamblers. Read Less
Sail Date October 2017
The ship is very nice, but there is not a lot to do onboard if you don't like trivia games or bingo. The sea days got boring. There were not many seminars nor enrichment programs. The ones they did have were given by crew members ... Read More
The ship is very nice, but there is not a lot to do onboard if you don't like trivia games or bingo. The sea days got boring. There were not many seminars nor enrichment programs. The ones they did have were given by crew members that were very nice, but hard to understand. All that was on T.V. were soccer games. Not a lot of variety there, if you wanted some down time in cabin. Service in the dining room was SLOW! It took over an hour to get served. We were only two people. Would have preferred assigned times/tables. I have always found that is a great way to meet people. This ship is not geared to children between the ages of 10 and 18. They would have nothing to do. The shows, though, were excellent. This cruise was nice if you want to do nothing for 4 or 5 days. Read Less
Sail Date October 2017
I picked this cruise because it was out of NYC and I liked the ports. It was a time of year for great foliage. There were very few children or families on this cruise. Because the age group was older, this ship had problems with ... Read More
I picked this cruise because it was out of NYC and I liked the ports. It was a time of year for great foliage. There were very few children or families on this cruise. Because the age group was older, this ship had problems with Freestyle dining, as everyone wanted to eat at the same time. We had reservations that were made in advance and did not have that problem. There were many angry people on the ship and that was not pleasant. There was a stomach virus on the ship and many of the staff was missing due to illness, so the service in restaurants was slow. The ship's speed in Canadian waters was reduced due to whale migration, so we were in the ports less time than originally scheduled. The entertainment was okay, not great, except for the Liverpool Legends. They were great. Our cabin was fine and our stewardess was fine, not outstanding. Read Less
Sail Date October 2017
First the good. The breakfast buffet was the best I've ever encountered on any cruise line. All food was hot, not just lukewarm. Eggs Benedict was made to order, not left on the buffet line with congealed hollandaise sauce over ... Read More
First the good. The breakfast buffet was the best I've ever encountered on any cruise line. All food was hot, not just lukewarm. Eggs Benedict was made to order, not left on the buffet line with congealed hollandaise sauce over cold eggs. Embarkation and disembarkation were smooth and quick. Other than a long delay in Quebec when the gangplank malfunctioned, port disembarkations were relatively fast. Music in the bars was pretty good. Now the bad. I've never paid much attention to the ship itself and don't usually notice small things that aren't up to standard. But, it seemed like everywhere I turned, there was something not quite right. There was scalding (and I do mean scalding) hot water that came out of all faucets in one public restroom and was never fixed (when I actually pointed it out to a crew member who I ran into in that restroom, he said it had been that way for awhile. When I asked why he hadn't reported it, he said it wasn't his responsibility). There were faucets and dryers in several restrooms that never worked. Several automatic doors had to be forced open rather than opening when you walked up. There was a 30-40 minute wait virtually every night for dinner in the MDR. Specialty restaurants were completely booked for the entire cruise after the first day, so the only way to eat at one was to try walking up and hoping for no-shows. The food in the MDR was pretty bad as well. I only expect mediocrity anyway, but this failed to even meet that. If you like Indian food, you may like the buffet, but I'm not a fan and found very little else that interested me. Lunch menus in the MDR never changed, so after a couple of visits, we stuck it out with the buffet for lunch. I think I had a hamburger there most days. The strangest thing about the buffet was that one morning it would be self-serve, but lunch would be served by the staff as if there was a norovirus outbreak. The next day, it might be reversed with breakfast served by staff, but lunch self-serve. You never knew what to expect, and it was never explained why they would change. Our biggest complaint was the lack of interesting activities on board. Don't get me wrong, there were plenty of activities, but day after day we struggled to find even one thing that we thought sounded worthwhile. There were a ton of the same old, tired game shows and a ton of things that NCL charged a fee for, but it seemed that there was little else. I'm guessing that many other passengers felt the same way because I would walk by venues with scheduled activities and see one or two passengers in the seats. We ended up reading a lot of books during this cruise. Read Less
Sail Date October 2017
Wanted to see fall foiiage. Not disappointed. Especially pretty with a lot of color around Quebec City and Halifax, some in Sydney, hardly any in Charlottetown. Not enough time on tours to do any shopping. Really disappointed gift ... Read More
Wanted to see fall foiiage. Not disappointed. Especially pretty with a lot of color around Quebec City and Halifax, some in Sydney, hardly any in Charlottetown. Not enough time on tours to do any shopping. Really disappointed gift shops didn't carry any Quebec City t-shirts or caps. Extremely disappointed in buffet food - practically same thing every night with night enough variety. Desserts were good (especially the cobblers). Breakfasts were by far the best meals. Moderno dining - beef was tough and tasteless; Tepanyaki - tasteless, not good; Le Bistro - had the filet mignon which was very tender; Cagney's ribeye - medium rare, tender enough but again, tasteless. Hated the fact that at the Garden Cafe buffet, most of the time you could not serve yourself and had to wait for them to serve you (not good during busy times). Didn't even bother going to either main dining room since it takes so long to get served and complete the meal. Tepanyaki was the only restaurant with a photographer. The photo came with a pair of chopsticks and an unexpected $19.99 charge which was not advised of ahead of time (until he asked for our card)! Production shows were very good. Theater seats should probably be replaced; felt like they sloped forward some and almost felt like we were going to sit on the floor. There should have been handrails along the sides. Very surprised that this cruise consisted almost 98% of elderly passengers. Plenty of seating areas all around ship. Walk-off disembarkation was very easy. Read Less
Sail Date October 2017
Boarding process was ridiculously long and disorganized. Overheard supervisor telling staff that they were making too many mistakes. Our onboard credit account was not set up and we had to wait in yet another long line the day after ... Read More
Boarding process was ridiculously long and disorganized. Overheard supervisor telling staff that they were making too many mistakes. Our onboard credit account was not set up and we had to wait in yet another long line the day after boarding to get it implemented. Random aid for handicapped. incredibly long steep ramp for boarding in NYC and not enough wheelchair assistance. We were supposed to stay in Quebec overnight but were informed by email two weeks before sailing that due to maritime law regarding right whales we would only be in Quebec one day. Contacted NCL re cancelling and were told cruise contract states that cruise line has right to change itinerary. Yet they were still advertising overnight on 10/23/17 cruise. called NCL reservations and at first was told 10/23/17 sailing would definitely be an overnight and when I asked how that could be possible in light of maritime law, the agent checked further and admitted 10/23/17 also would not be an overnight but NCL was still advertising it as such. As far as not being special there was no determinable dress code that was enforced; no candy on the pillow; no lobster night; long wait for seating even tho empty seats; long drawn out waits in between courses; not one meal was memorable. Drink prices are exorbitant; "Free" drinks aren't really free as a steep service charge is added to your bill. We were on deck 8 and there was a distinct sewage like odor in the hallways. Toilet in bathroom is in such a tight space its not possible to sit foursquare unless you are under 5 feet tall! Pillows smelled like old laundry. We have sailed on NCL numerous times since 1996 but had not sailed recently. We are 8 points away from platinum status but will never achieve it as we would not sail on NCL again. Read Less
Sail Date October 2017
My spouse and I sailed on the Jade from Oct. 6-16 from NYC to the Maritimes and back. We previously sailed on 3 different Princess cruises. Could not find one with them that was going exactly where we wanted to go, so decided to take a ... Read More
My spouse and I sailed on the Jade from Oct. 6-16 from NYC to the Maritimes and back. We previously sailed on 3 different Princess cruises. Could not find one with them that was going exactly where we wanted to go, so decided to take a chance on Norwegian as it did. Sorry to say that I doubt we will ever sail on Norwegian again. No one explained to us that people would be booking their specialty dining online in advance or on the first day of the cruise. When we asked, one staff told us you had to book the day you wanted to eat there. Also, no one told us you could make a reservation for the dining rooms. As a result we never got to eat at Cagney's and barely got to eat at the Teppanyaki restaurant. We finally were told you could reserve in one of the dining rooms, so we did. As we were leaving I asked to book for the next night and was told they do not book tables for two, yet we had done just that earlier that day! Staff often gave conflicting information or said "I don't know". Our first night was a disaster with having to wait nearly two hours to get our food, with a waiter that ignored us. We did complain, and the dining room maitre d' apologized profusely, and it was only because we had his card and had talked to him that we were able to get in the dining room and get decent service after that. The food that night was awful as well. It was almost as if they had all new staff and were in total disarray. The rest of the time the food ranged from decent to excellent, you never knew which it would be. We liked O'Sheehans for lunch and a couple of breakfasts. The buffet was okay. Lots of Indian and Asian food if that's your thing. Staff in the buffet barely acknowledged you and acted like they really didn't give a damn. The staff clearing and cleaning the tables were very nice, but the ones behind the counters were not! We found that most of the time you had to fight for seats in the bars, in the atrium, the theater, etc. The elevators were woefully inadequate for this crowded ship, and one of them was always out of order. Our cabin steward was excellent as were a couple of the staff in the dining room. We were happy with all of the excursions we went on. We saw two of the shows, and they were excellent. But on the whole, we were not happy with Norwegian. The level of service and treatment was definitely not on par with what we were used to, I'm sorry to say, with a few exceptions. The boarding process was awful as well. It was hot and humid and we were in line for well over an hour or hour and a half. I am diabetic and had to go sit down and try to scrounge up something to snack on. The snack bar in that area was closed. There were many many very elderly and disabled people on this cruise and they had much difficulty with this boarding process. We were herded like cattle while boarding and on a couple other instances on the ship. The elevators were inadequate for this full cruise, and one seemed always to be out of order. We had a balcony stateroom and were astonished when we entered to find how small it was. A lot of room was taken up by a little sofa bed. There was no chair or desk. We consulted with guest services and were told the sofa beds are in the staterooms in case you have another adult or a child with you. We were able to get them to remove it, and bring us a chair and another bedside table. They were very cooperative in doing this, but not sure why they don't inform you about this when booking, and ask if you want this sofa bed or don't need it. There was literally hardly any room for suitcases until this was removed. The shower, on the other hand, was pleasantly spacious, bigger than on Princess. When we cruise, we like to feel pampered and respected, and that our business is important to them. Sorry, but this was a fail for us. When you cruise you look for those little extras that demonstrate this. We will stick with a cruise line that provides them. Read Less
Sail Date October 2017
This was our second time on any NCL ship. The first was in Hawaii, and let's face it, it could have been a dump and you would still be happy to be there! After many more experiences on other cruise lines, mainly DCL, we decided to ... Read More
This was our second time on any NCL ship. The first was in Hawaii, and let's face it, it could have been a dump and you would still be happy to be there! After many more experiences on other cruise lines, mainly DCL, we decided to try NCL again for their Canadian cruise. We chose a balcony cabin which was nice. It's hard not to sail without one now. All of the specialty restaurants were excellent, with the exception of Moderno, which was the Brazillian steakhouse. We really felt like that was "phoned in." The meat was dry and chewy and they did not have lobster bisque on the salad bar, which is pretty typical of a Brazillian steakhouse. It was seafood chowder instead. Not the same, IMO. We were very nervous about the kid's area. We have an 8 year old little girl and she loves the Oceaneers Club on the Disney Ships. I knew we were setting ourselves up for disappointment after experiencing the DCL kid's club so keep that in mind when I tell you about the NCL Splash Academy. When you first walk in, there seems to be nothing there but the floor. There's nothing to play with, climb on, or interact with besides a Wii, which can be found in the back room. The saving grace of the Splash Academy was the staff. They all have silly names like Rockstar and Kite. I guess it's fun and easy for the kids to remember. They all treated my daughter like they were super excited to see her each and every time. There were only 17 kids on the boat, so I think it was pretty easy to bond with them. I liked that, after the initial tour I asked for, they did not allow any other adults in the room besides those who worked there. The staff did a great job with facepainting several times throughout the cruise and interacting with the kids, teaching them circus tricks for the big act at the end of the cruise. Unfortunately, we got very sick at the end of the trip. I don't think the fact that they had her crawling on the floor on her belly in a Mission Impossible style game helped the situation. I have her a full shower after she got back to the room and she still caught what seemed like a small flu. (temp, congestion, worn out, etc). No vomiting or loose stool, thankfully. The buffet has a variety of food, but most of it seemed fried. So I stuck to the fruit and soups, mostly. The boat itself is newly refurbished and beautiful. The entertainment was great and the staff was always friendly, no matter which part of the boat your were at. Although, there was one very tall man from Malaysia who seemed to take a creepy interest in my daughter. I got that Mama Bear instinct to keep her from interacting with him. He kept trying to give her candy and asked her name everytime he saw her (despite him clearly recognizing her each time). All in all, I would take this boat again, if I loved the itinerary, but I wouldn't take it again just to be on the boat, like I do DCL. We have a reservation scheduled for the new DCL Bliss next November. It seems to be a lot more child friendly than the Jade. Hopefully I'm right! Read Less
Sail Date October 2017
We chose this cruise because we like NCL, we wanted to travel this specific week, and did not want to go to the Caribbean due storms. Also, this one left from NYC, which was an easy drive for us. As it turned out, parking was $40 a day, so ... Read More
We chose this cruise because we like NCL, we wanted to travel this specific week, and did not want to go to the Caribbean due storms. Also, this one left from NYC, which was an easy drive for us. As it turned out, parking was $40 a day, so we could have flown to Miami for about the same price, had we left from there. The service on this ship is exceptional. The staff simply cannot do enough to please. Having sailed on the larger NCL trips quite a few times, it seems this smaller one gives them more time maybe but in any event they were wonderful. The entertainment was OK. Not fabulous but pretty good. Because we were in the Haven, we had access to the reserved Haven section for any show, which is really nice. Every day the usual Haven canapes and such were delivered. They are nice and usually there are chocolate covered strawberries or little tarts as well as sandwiches. One in our cabin wanted a platter of sliced watermelon, honeydew, grapes and kiwi--she asked for this every morning and afternoon and sure enough, it appeared just as asked. There is always a bowl of fruit, a bottle of champagne, ice, and bowls of candy. The ship has just been refurbished and it is gorgeous. We ate in all the specialty restaurants for dinner but also quite enjoyed the complimentary Alizar. Service was better than Grand Pacific, although they share a kitchen so the food is the same. There are specials each day and the staples that are always available are quite good. The Bliss Lounge is absolutely beautiful. Out on the front of the ship with sweeping vistas, a nice bar and good music. There was good music in the Atrium pretty much all the time as well. The pool and spa of the Haven were great, covered in cool weather, which was every day of this cruise since it was to Canada in October. We didn't see a lot of leaves. When you are at sea on this cruise you are way out so you don't see anything on land. The ports are all good. We did not do any NCL excursions as it is much more economical with 4 people not to do that. We got a driver in Sydney and went out to Baddeck to the Alexander Graham Bell museum. Well worth it. The better thing to do would have been to rent a car but you will have to reserve it WELL ahead of time, which we did not do. There are not that many rental cars in the town, but this is definitely a great option if you get it done ahead of time. Being part of the Haven, to exit the ship you meet the concierge and get escorted through the crew's private area and elevator off the ship. It is very convenient. Charlottetown is the prettiest of the towns in our view. There is an Avis rental office a block away from the exit point but we chose just to walk around this town. It was Sunday and it was Thanksgiving, so a lot was closed but a lot was also open. We had great Lobster and mussels and of course the kids had to hit Starbucks. Halifax had a little train that went around for free, not very extensive but nice. We prowled around the harbor some. Most went out to PEggy's Cove but we didn't. Mostly because we didn't get organized. The Maritime Museum has a large section of Titanic artifacts and displays and was one of the trip highlights for us. Quebec is of course stunning. Lots to do there. We found this itinerary to be good but not spectacular. Read Less
Sail Date October 2017
Let me start by saying, our weather was wonderful the seas were like glass. The food was good. Our room was lovely and very clean. And because of that I have given this a 2 rating. However please continue to read so that this does not ... Read More
Let me start by saying, our weather was wonderful the seas were like glass. The food was good. Our room was lovely and very clean. And because of that I have given this a 2 rating. However please continue to read so that this does not happen to anyone else again. We had booked the aft penthouse suite 8132. We paid full price and did not get any discount for upgrades. This is our 6th time booking a suite with NCL., and have always had been treated with VIP service,until this cruise. Even as I am writing this, I don’t know why this had to happen. NCL lost our “cruise identity”, and this snowballed into a blizzard of problems. When we arrived to the port of NY, we were directed by 5 different agents to the Gold Members check in line,( this is our 6th suite with NCL and always had priority check-in).We have ALWAYS been greeted by a priority/concierge member. What is going on we thought? So after 2 hours in line, we allowed to check in. Indeed we showed all of our paperwork, gave a credit card and took our picture. Then the attendant looked puzzled, and after a few minutes of computer work looked up at us and said “Oh here is the problem. You are NOT in 8132, you are in 9132! Don’t worry I fixed it! We KNEW this was not right and our first knee jerk response was where is our luggage going? Is this a suite? We paid for a suite! Where is our concierge? He told us to go to Priority check in, Really?? Now you can send us there. Our Concierge Cholette met us and said do not worry you are in suite 8132 I have your key card here. I will fix everything, (and we believed she would.) They then escorted us onto the ship. We went to board the ship and have our key card swiped. The security agent looked up and asked us to step out as we were not checked in. What? We just waited over 2 hours? He said you never took a picture. (OF COURSE we took a picture) Stood on the deck for over 45 minutes while the Concierge staff made phone calls, finally we were escorted to Cagneys, and in front of everyone we were asked for our passport and keycard! Mortifying! What is going on! The next morning we met with our Concierge, told her this is unacceptable, we had lost several hours of our first day, she said she would see what she could do. Later that day she called and told us there was nothing that could be done. It was not their fault! Really? But wait, this was only the beginning. We returned to our room and there was a letter stating that because we had not swiped a credit card we would not be allowed to make any purchases until we reported to guest services. What? We went and asked them to check 9132 for our card, after at least half hour The guest services representative returned and said; yes we found it linked to 9132. She was very apologetic and said she fixed it. And, we believed everything was fixed. Our concierge called our room later that day and said she was very sorry, but there was nothing they could do for us. The port staff is not part of NCL. Really? ( our first lesson learned, port staff is not employed by the cruise line) Later at the Captains cocktail hour we sat with Humberto – manager of guest services, he listened to our tale and apologized. I said this is NCL, I know you will be able to make this right. Why have I wasted my first 2 days arguing for a mistake I did not cause and could not get fixed?? He got back to us the next day and said all he could do was give us $50 OBC. I stated, “You do realize we will never cruise with NCL again?” He said “I am sorry to hear that” But wait there’s more! The next day we have our first port, Sydney ,and hand our key card to security. We were informed that we must report to guest services because the only photo attached is from our pass port. Humiliated, embarrassed and degraded and now drained of energy from fighting every day. I started to cry. he said “ Go enjoy your day, I will make sure you get back on board the ship and go to guest relations when you return”. We of course went to guest services and she AGAIN apologized. We said “is this fixed now?” She replied,” Yes I believe it is.” We heard from Humberto again, he has now given us $125 per person OBC. He asked if we wanted to make a formal complaint with a case #. I said no. We had given up a lot of time already and frankly wanted to go on with our vacation. But wait there’s more. This affected our internet package. When we went to log on. A notice said we said we didn’t have one. It is one of the perks of having a suite, we knew we had one. The internet café tech was great, yes, it was linked to the other room, and after 4 HOURS was able to fix it. Said he had never seen this problem before. Our specialty restaurant reservations were now listed as a table for 4 (my guess is that we were now linked to the other room) No one was able to get that corrected. Very upsetting that every time we went to a specialty restaurant the had to find us a table for 2, not 4.We are now the couple from 8132 who complains about everything. Staff is starting to avoid making eye contact at this point. Our photos? Oh yeah, they were nowhere to be found. My guess is that they were linked to the other room. Every day we had to go to guest services to check on our credit statement. This problem followed us around for the entire cruise. So the lessons we have learned are invaluable: When things don’t seem right at embarkation ask for a manager immediately. Most of your cruise is linked to everything they swipe and enter into the computer. One mistake can ruin everything. This should never have happened, but it did. I have made a formal complaint since I have been home. I truly have lost my confidence in NCL to be able to make this right. Time will tell. Read Less
Sail Date October 2017
WE choose this cruise because of the itinerary and the embarkation and disembarkation port N.Y.C. Cabin was very small and it was difficult for two people to pass each other in the space given. One of the main issues we had was the very ... Read More
WE choose this cruise because of the itinerary and the embarkation and disembarkation port N.Y.C. Cabin was very small and it was difficult for two people to pass each other in the space given. One of the main issues we had was the very inadequate safety drill. It was poorly planned and demonstrated. We wondered what a disaster it would be if evacuation of the ship was necessary!!! This is one area the the crew did not seem to understand the importance of this drill.This area definitely needs careful review to insure adequate evacuation if necessary . Dining in the main dining rooms was good. Cagney's was the best of the specialty restaurants-food and service excellent. On the other hand,Le Bistro and La Cucina were barely exemplified their status as specialty restaurants. The lamb and the veal dishes were poorly executed and not of even good quality meats. The Cafe is another issue the needs attention. The storage of fresh fruit seems to be a problem. Bananas were still green after ten days. The oranges and apples looked like they had been around for sometime. Definitely not fresh looking!!! To help prevent the spread of illness which will happen when a sick person is handling the serving spoon,and which happened towards the end of cruise, another way of serving should be found. Let the cart with the coffee etc.came down the aisles,for more convenience and safety. Read Less
Sail Date October 2017
We chose this cruise for the itinerary, which NCL changed at the last minute. We were supposed to be in Quebec 2 days, and they took one of the days there away, without replacing it with another port, or giving any kind of compensation, ... Read More
We chose this cruise for the itinerary, which NCL changed at the last minute. We were supposed to be in Quebec 2 days, and they took one of the days there away, without replacing it with another port, or giving any kind of compensation, such as onboard credit. That left us with too many days at sea, and the sea days were very boring. The cruise director was the worst we have ever had. The cabins are very small (smallest out of the 7 cruises we have been on). The food that comes with the cruise is mediocre at best and the service is very slow. The special entertainment that they bring onboard is good. Their own entertainers leave much to be desired. Almost everything worth doing on this ship costs EXTRA. They do not even have a public indoor jacuzzi or sauna. You have to pay EXTRA for them! Read Less
Sail Date October 2017
Waiting in line – let me count the ways 1. 2+ Hour embarkation Process – great way to start the cruise 2. We never tendered on this cruise so getting off and on the ship should have been streamlined – but it wasn’t. I ... Read More
Waiting in line – let me count the ways 1. 2+ Hour embarkation Process – great way to start the cruise 2. We never tendered on this cruise so getting off and on the ship should have been streamlined – but it wasn’t. I should emphasize this cruise had a large population of seniors meaning many wheel chairs and walkers – that translates to slow movement. Typically there was only a single gangway for 2400+ guests and 1000+ crew; often with only one security officer to check in and out with. Typically it took 45 minutes to get off and sometimes almost 30 minutes to get on the ship. As we were waiting to depart there were constant announcements asking us to delay departure to let the line go down. Does it cost that much more to have more than one gangway at each port? 3. Freestyle Dining: means you don’t have preassigned time and table for dinner. That requires waiting in line every evening to be seated at a different table with a different waiter each night. 4. Disembarkation took over an hour even though we walked off with our luggage – but I am going to blame New York City Customs for that. 5. Elevators – As I mentioned there were many seniors on this cruise so the elevators were in constant demand. The main four elevators in mid-ship had one with a sign on it saying, “Temporarily out of order” – Translation: it won’t be working for the entire cruise. Often waiting five minutes or longer for an elevator. 6. An elderly guest who was travelling alone discovered she had locked herself out of her room upon returning from the hot tub. We immediately called housekeeping for her as she was stuck in the hallway wearing only a wet swimsuit and towel. We were told “room stewards have no way to let clients in their room when not cleaning” (Really?). We then called guest relations who didn’t answer their phone. We then went up to guest relations and waited in line on behalf of this passenger, until a staff person finally came down with us to let her in. All told it took 40 minutes get this sweet lady back into her room. Dining: 1. The food was good, and there was a lot of variety. On a scale of 1-10 we would give the food a solid 7. 2. The service in the main dining rooms was deplorable and that was due to staffing. On previous cruises with other cruise lines we were assigned a waiter, assistant waiter, a sommelier, and a bar steward. On the NCL Jade we had a single waiter that had to perform all of those tasks. To cut down on waiting time we established a standing reservation at 5:45pm (as suggested by members of Cruise Critics) for our party of nine in the Alizar dining room. The three dinners we ate there took over three hours to complete due to the limited staff and resulting poor service. This meant we either had to leave in the middle of dinner to make it to the show our group was planning, or find another alternative for dinner which is what we did for the other seven nights. It also meant the food was often cold, and we had to send dishes back on multiple occasions to be warmed up. I want to emphasize that this is not a “waiter” problem, but a staffing problem. I think NCL was trying to cut corners to save money. We ended up eating at the buffet much more often than we would have liked. 3. O’Sheehan’s Sports bar is the only 24/7 dining option on the ship. The menu is limited, but the food and service were good meaning we could get in and out of a meal in an hour. I should emphasize that a more accurate name would be “sport” bar. Even though there were many televisions, we were told there was only one sports station (and it wasn’t ESPN) so every screen had the same channel and it was usually soccer or hockey. 4. We secured the Unlimited Beverage package, and enjoyed the drink selection from many of the bars. It was a little frustrating that not all of the drinks were available at all of the bars. My wife enjoyed the Lavender Patch served in Mixers bar, but when she tried to order the same drink in the Spinnaker bar they said it wasn’t available, and only carried in Mixers. You should also be aware that the beverage package doesn’t include specialty coffees (about $5) or the Fresh fruit/vegetable juice bar in the buffet at Breakfast (also about $4-5). 5. You should also be aware that any drink ordered while the ship is in New York Harbor is subject to New York Sales tax that will be added to your bill. This isn’t NCL’s fault, but they should do a better job letting people know about it. Rooms: 1. The rooms are small, and the bed was positioned near the wall desk. This allowed 3-4 four inches between the bed and desk, and my wife hit her knee on multiple occasions (causing a visible bruise) while getting up to use the bathroom during the night. We talked with other people in our group and their solution was to dive onto the bed to avoid walking around it. We asked them if there was something they could do, and they moved the bed over increasing the space to 6 inches. 2. The beds were hard, so if you like a firm mattress you will love these. We had previous cruises on other ships with hard mattresses and when asked they provided us with an egg crate which helped tremendously. When we checked with our room steward they brought out a pad approximately ¾ inch deep that helped a little. 3. Our room steward was new (first cruise ever), and he did a GREAT job on the towel animals. The unfortunate thing was whoever was overseeing him neglected to insure he provided us with his name, and how to get in contact during the first few days of our cruise when we would have the most questions. The placard with that information was eventually placed in our room on day three of the cruise. Entertainment: We enjoyed really enjoyed all of the shows we went to. I think NCL did a great job securing the entertainment for our cruise. Shows were at 7:30pm and 9:30pm, and you should plan on arriving early as desired seating fills up fast. Communication: Poor. I’m not a big fan of sail away parties, but leaving from New York Harbor would be the exception. Passing by the new Freedom Tower, and Statue of Liberty is an amazing experience. Our cruise was scheduled to depart at 4pm. The deck was packed as many were looking forward to our departure, but 4pm came and went without any announcement from the Bridge. 4:30pm – still at the dock. 5pm, still in port, and many people were now leaving the deck to get ready for dinner. The shipped finally left at 5:30pm for a glorious cruise past those amazing icons, but unfortunately most of the people had left. Very anticlimactic. Around 6pm there was an announcement stating the departure was delayed due to having additional supplies being brought on board, and waiting for the departure of a Disney ship that left at 5:10pm before us. There was another time on this cruise when the boat was dead in the water. A number of people looked out the window and said, “the ships not moving”. There was never an announcement as to why, and we only found out by asking bar staff that “thought” there may have been an ill passenger that was airlifted off of the ship; even though we never heard a helicopter. Miscellaneous 1. Twice during our 10 day cruise NCL offered a Laundry option where you fill a good sized bag with as many clothes as you can fit in, and they would wash/dry/fold them for $20. GREAT OPTION 2. Hot Tub temperatures were “tepid” at best. We asked one of the staff if they would turn it up, which they said they did. After 20 minutes we noticed no difference. I understand their concern for safety, but this temperature didn’t provide a pleasant experience at all. 3. We have been on three previous NCL cruises, and have our Latitudes numbers from those cruises. But those cruises were more than 13 years ago, so they had us listed as new cruisers (none of the perks for having cruised with them in the past). Almost three weeks before our departure we had our travel agent get in touch with the Latitudes department, and they couldn’t find documentation of our previous cruises even though we had our Latitudes numbers. We then sent approximate dates and photos from each of our previous cruises proving we were on those sailings. The Latitudes department couldn’t straighten this issue out before we left, and now after one month we still have heard nothing. Very disappointing. Read Less
Sail Date October 2017
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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