Sail Date: October 2017
We went on this cruise because it offers round trip from New York to Quebec City. We had inside cabin on the deck 9 (9505) which is quite and nice. The room was always cleaned up very quickly. There are plenty space for two people. ... Read More
We went on this cruise because it offers round trip from New York to Quebec City. We had inside cabin on the deck 9 (9505) which is quite and nice. The room was always cleaned up very quickly. There are plenty space for two people. Entertainment was good while dinging is the worst part of our trip. We had specialty dining package but reservation line was a mile long everyday and the only reservation time for dinner was available either very early at 5:30pm or at 9:00pm. It seems that everyone had specialty dinning package and they were not able to accommodate. The dinning menu was very limited and not as good as the ship Breakaway which we took last December. They took many dishes off the meny comparing to the menu on Breakaway. The customer service desk staff were nice and helpful but the manager at the internet cafe was not there everytime I was going there and trying to speak with him about the problem with internet connection. Read Less
4 Helpful Votes
Sail Date: October 2017
We enjoyed this cruise ship but the staff were not friendly. We were not greeted when we came on the ship and it appeared that the staff could care less about if we were there. The first four days we did not meet one smiling crew member. ... Read More
We enjoyed this cruise ship but the staff were not friendly. We were not greeted when we came on the ship and it appeared that the staff could care less about if we were there. The first four days we did not meet one smiling crew member. They were all just matter of fact and seemed like they could care less if you were on the ship or not. The speciality resturants were booked thu out the cruise and if you did not reserve on line your dinner you were not able to get a table in the speciality restuarants. My wife always wanted to eat at the speciality restuarants but after eating at four of them on this cruise we will never pay more for them. They were nothing special and not worth the extra money. Our cabin stewart was ok but never greeted us but we had to track him down on the first night to get a few extra items( ie. the bathroom shower had hair in it from the last people in the cabin - his answer was I must of missed cleaning it). I would not go on this ship again. There was very litlle to do as well in the evenings. Read Less
5 Helpful Votes
Sail Date: October 2017
The food was the worst on any crusie we have ever taken, i.e. Eggs Benedict in Main dining room were hard bolied with no canadian bacon on bread and very little hollandase, plus ti took an hour to be served. Pancakes in the Garden cafe ... Read More
The food was the worst on any crusie we have ever taken, i.e. Eggs Benedict in Main dining room were hard bolied with no canadian bacon on bread and very little hollandase, plus ti took an hour to be served. Pancakes in the Garden cafe were stone cold, and the scrambled eggs looked like soup. The French Onion soup was slightly colored water with cheese you could not cut or bite, just awful. Now the pan fried flounder and steaks were consistantly good and great ceaser salad. We ate in 4 specialty restaurants, all good, the best being Le Bistro. We chose this cruise because of the ports, and excursions in Quebec City country side and Prince Edward Island were great. Halifax and Sydney NS were a dissapointment ! Halifax stores on the boardwalk were closed up for the season already, and in Sydney not much to see in the City. We were shorted time in Quebec and Prince Edward because the ship had to slow up due to whales in the shipping lanes. Now whales migrate about the same time every year and NCL doesn't know this ??? Come on. After over 60 cruises, this will be rated as one of the worst, and I was the one pushing for NCL over HAL and RCL. The entertainment and bands were really good and NCL always has the best parties, but hard to overcome bad food, shorted time, and not good ports of call. Read Less
4 Helpful Votes
Sail Date: October 2017
price was good. I had never been to Quebec and was excited to go there. The Ship is beautiful and just the right size for me. The cabin was the smallest i have ever had. There was not even a chair to sit on. The dining room service was ... Read More
price was good. I had never been to Quebec and was excited to go there. The Ship is beautiful and just the right size for me. The cabin was the smallest i have ever had. There was not even a chair to sit on. The dining room service was very slow. We could not count on any meal taking less than 1 and 1/2 hours. Clearly not enough staff to deal with the number of people. The servers were working very hard. The food was good, sometimes very good, but there did not seem to be much variety, especially for lunch in the dining room. I did appreciate that dining room service for lunch was available for most days, even when in port. Very few excursions were open by the second day on the cruise and very few could accommodate wheelchairs. The first port, no one was available or offered to help me push my Mom's wheelchair up and down a ramp that was about 30 degrees. Disembarkation was very disappointing. I had called ahead of time to learn about the procedures for wheelchairs, and was told just to go to the Bliss lounge. When we got there, it was packed. Apparently, many able bodied people decided to hang out there. We could not even get into the lounge with the wheelchair. After 20 minutes, we found out that we had to give our stateroom number to the person in charge. It seemed about 1 person was taken out every 10 minutes or so. A ship's officer told me they had 89 wheelchairs to take care of. Clearly they did not plan well. It seemed as if this was there first time doing this. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise for the itinerary and price. We mostly enjoyed but due to the demographics there were major problems with specialty dining reservations and waiting time in other restaurants. We had the reservations we chose, but for ... Read More
We chose this cruise for the itinerary and price. We mostly enjoyed but due to the demographics there were major problems with specialty dining reservations and waiting time in other restaurants. We had the reservations we chose, but for 10 days we herd constant complaints from fellow passengers. this detracted form our enjoyment. The staff tried limit this but it was hard. I ordered fresh grapefruit from the breakfast menu but received canned segments which I sent back. Quebec City bike excursion was very good. nice value. Guide was excellent. Internet manager was terrific. Liverpool Legends were the highlight of the entertainment offerings. The maƮtre d staff tried very hard to compensate for the overcrowded nature of the restaurants. The iConcierge app is a joke. It often has incorrect information when viewing account information. I have to request a printout often.This has been true on all of our NCL cruises. The Guest Services staff always describes it as a "glitch". I think it's time to resolve this or discontinue offering it. Read Less
2 Helpful Votes
Sail Date: October 2017
This cruise was on my husband's Bucket List. Retired, we have been traveling across the United States for many months when we noticed this cruise. Since we didn't have to pay for airfare, we decided to mark another item off the ... Read More
This cruise was on my husband's Bucket List. Retired, we have been traveling across the United States for many months when we noticed this cruise. Since we didn't have to pay for airfare, we decided to mark another item off the Bucket List. We took the train from Upstate New York the day before and arrived at Grand Central around 1pm. Spent some time at 911 Memorial and took in a show. Wandered around Times Square till late before heading back to our Hotel. Hampton Inn in Times Sq was a good location. Breakfast was good, but not much room to sit. Embarkation: We took Uber from our hotel in Manhattan. The lines were horribly long in the terminal. Not being able to stand for periods at a time, we went through the handicap line. It was too long!!! Finally on the ship about 12:30, we headed to the Buffet. It was packed with people and their huge suitcases. Announcements were made regarding the delay of the cabins. This made it even worse in the Buffet with all the passengers trying to get around the chairs. Maybe a place for parking the suitcases should have been available. After eating no one would leave and wander the ship since they had no place for their luggage. Rooms were finally available around 2pm. We only ate twice in the Dining Room. Food was good. We are not a fan of Anytime Dining. We like to be seated at our assigned time. If we cannot be there at our time, we eat in the Buffet. We like to have the same waiter. A relationship is created and we enjoy our time at dinner. All in all, we enjoyed ourselves and met lots of people. First and last days at sea were very rocky. Many people sick and we saw the crew in their Hazmat suits more than a couple of times. Food was good in the Buffet. Entertainment was average, but worth attending. We didn't take any ship excursions. Ports were great, lots to see just wandering around town. Debarkation was too slow. We were the last off the ship. No hurry for us, but we still had to wait in long lines for Customs. Finally two complaints: First day in port, supposedly an 'Inspector' came on ship, so the food was served to us. Next few days we could serve ourselves. Around day 6, they started serving us again. Rumor was 82 were sick. I firmly believe the passengers serving themselves in the Buffet should be banned. I saw enough people using the Washy Washy spray, but still coughing in their hands and then serving their food. Less illnesses would occur if less people were touching the serving utensils. Second complaint. Trying to get a taxi after the cruise is crazy. The traffic is so bad on the street. So many handicaps were trying to get the bigger van/cabs. I would think twice before taking a cruise out of Manhattan just on the transportation issues alone. My suggestion for others. Walk down the street and out of the major congestion. Then call Uber for a pickup. Read Less
3 Helpful Votes
Sail Date: October 2017
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. ... Read More
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. 27 cruises total on all different lines. So I have some experience, and this was one the cheapest quality cruises we have ever been on. I have never complained about a cruise ever. I don't mind paying for something but I do expect some value for what I pay for. NCL is now the the #1 nickel and dime cruise line. They put there hand in your pocket from the time you step on the ship till you get off. For instance if you go to the Dining room and not a "Specialty Restaurant" the only fish you will see is the fake fish Tilapea. There is no shrimp no lobster no nothing from the Ocean. There are pot pies and goulash though on the menu and rotisserie chicken. I thought that was novel. You always had to wait a 1/2 hour to get a table in the dining room, and if you tried to go to a Specialty Restaurant you could't as they were all booked, everyday. A Newcastle beer was 10 dollars, why???. A pina colada is now in the neighborhood of 12 dollars, and it's a mix. If you cruised in the 70s and 80s you would know everything was fresh made. There are no midnight buffets and O'Sheehans on the Jade has a very small menu. The entertainment on the other hand was very very good and varied. The crew was especially nice, always helpful, always a hello. Weather was great. NCL hasn't started charging for nice weather yet. All in all you make your own good time, but it will be on another cruise line for sure. Read Less
4 Helpful Votes
Sail Date: October 2017
We chose this cruise because October was a good time for us to take vacation and we liked the itinerary. It was going to be easy to depart from NYC and we enjoy cool versus warm weather so Canada in the Fall seemed like a great option. ... Read More
We chose this cruise because October was a good time for us to take vacation and we liked the itinerary. It was going to be easy to depart from NYC and we enjoy cool versus warm weather so Canada in the Fall seemed like a great option. This is only our third cruise. Our last one was on Oceania Regatta to Alaska and it was *excellent*. We decided to try a larger ship this time but have decided they are not for us...so will stick to ships with 1200 or less passengers when we cruise again. Because of the cooler weather, folks were not sitting out by the pool so it often felt crowded inside - the card room and library were packed all day! The captain told us at the Q&A that the average age on the ship was 67...I would have guessed it a bit higher. As we are in our 50s, this was noticeable but did not adversely affect our overall trip. Having been to NYC many times and being only an hour away by plane, we simply landed very early on departure day and head to the cruise terminal. We were booked in the 2-bedroom family suite (11006) so this gave us many perks that we appreciated throughout the entire cruise. The first being very easy embarkation where we met our Concierge Cholette - she was super the entire trip and gave us personalized and warm service. From the cruise terminal, she escorted up to Cagney's for lunch which was a real treat as our first onboard experience. Afterwards we wandered about the ship to learn more about our home away from home for the next 10 days. The updates to the Jade are very nice! The ship was spotless and staff were friendly as we wandered around. The cruise out of NY harbor was fabulous - we were blessed with great weather for most of the trip. We bundled up and headed to The Great Outdoors where we had a few drinks, met some fun people and took in the gorgeous views of Lady Liberty. Overall, the seas were generally mild except for the first and last day. We had worried about that with this itinerary given the amount of time in open ocean waters. The first day was manageable but the last day was very rough. Although we did not get seasick we stayed in the cabin most of the last day as it was very unsettling to walk around. With 10-20 foot waves and wind at 50 knots, many were sick including some staff. We really loved our cabin. With just two of us, it was a splurge to do the 2-bedroom suite but it was definitely worth it. It was so nice to have the living/dining room and separate bedroom with 2nd bathroom and closet. The master bathroom with windows in shower and over tub was fab! Our only complaint was that the master toilet area had a bad smell (they serviced it and it was slightly better but still a bit nasty at times). Our steward kept it spotlessly clean and our butler was attentive. We ordered room service twice - it came quickly and was hot, tasty and well presented. We ate at several restaurants on board - we had a package that included speciality dining. Our favorite was Le Bistro where we ate 3 times and each time it was excellent. We also enjoyed Moderno (delicious dinner with yummy mojitos and we also had excellent breakfast in the morning as suite guests), Alizar (very good but felt crowded), La Cucina (just OK - did not like the atmosphere but food was good), and O'Sheenans (not our favorite but it was OK). We ate at Cagney's twice - the second one was a special anniversary dinner that my husband and the concierge planned. It was wonderful. We got a special table and it was sprinkled with rose petals! The food at Cagney's was excellent although the service tended to be a bit slow. We also ate lunch at Cagney's as suite guests which was very nice. I made all of our restaurant reservations as soon as I could online before the cruise so we were able to eat where we wanted and when we wanted. We made one change that our concierge helped us with. We heard lots of complaining about the 'freestyle dining' and lines and long waits in the main dining rooms but we did not experience it. We only ate at the Buffet once - we just are not fans although the food was OK and the restaurant very clean. Tip - they open La Cucina for extra seating which was uncrowded and quieter. We really enjoyed the shows we saw at the Stardust Theatre (especially Elements) and as suite guests another perk was reserved seating - that was very nice. We initially signed up for Thermal Spa passes but after our visit on the first day we asked (and were promptly granted) a refund. We found it very noisy, a bit messy and crowded...not spa-like at all. I did enjoy a few spa treatments - Sophie for a facial and Maria for hot stone massage - both were superb! We took a private tour in Halifax that was somewhat disappointing. Our guide spent too much time in the city and so we did not have enough time in Peggy's Cove and other areas. We LOVED Quebec City - did our own thing there and while it was a lot of walking it was quaint, interesting and friendly. We had a drink at the Chateau Frontenac in The Sam - I highly recommend the Negroni and shared appetizer platter! In Charlottetown we also did a private tour with George Larter. It was great - we saw all the lovely spots in town and then ventured up to the North Shore. We told him we were birdwatchers and he customized the tour for us. Got lots of stunning photos that day! Sydney was not good for us - the one place that booking an excursion is a must since the town doesn't offer much. Generally, this was a good cruise for us. We had some very, very enjoyable days and nights onboard the Jade. The cabin made a big difference for us. Overall, it did not rank as high as our cruise on Oceania but it was a good vacation. We were fortunate to hit the fall foliage season only just past peak and that really made for stunning views. Read Less
3 Helpful Votes
Sail Date: October 2017
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail ... Read More
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail party. There was only one "formal" night on a 10 dsy cruise. The shop did not have weather appropriate garments for purchase. The bars were closed more often than open and were short on staff. The time in ports was cut back drastically from what was sold to us. Two of our four tours were cancelled, one while on board. Most of the tourist shops and restaurants were closed, as it was "end of season", another detail not disclosed. The food, even in the "specialty" restaurants was mediocre, st best. The crew was poorly trained, not helpful, and seemed bored with having to do their job. WORST CRUISE EVER!!! Read Less
2 Helpful Votes
Sail Date: October 2017
We chose the cruise because it sailed out of Manhattan and to Quebec City, round trip. Highlights were Quebec City and the last day excursion around NYC en route to the airport. Quebec City is an amazing port. We also liked the hop ... Read More
We chose the cruise because it sailed out of Manhattan and to Quebec City, round trip. Highlights were Quebec City and the last day excursion around NYC en route to the airport. Quebec City is an amazing port. We also liked the hop on, hop off bus in Halifax. The people whom we met at dinner were lovely-friendly and interesting. We like free style dining with a reservation and chose most evenings to share a table as a way to meet people. We enjoyed hearing Randon sing in the evenings. He is from the Philippines and sang popular tunes by Jimmy Buffet, James Taylor, Jim Croce, Neil Diamond, Don McLean, and many others. Our room steward, Jeng, did an excellent job. She was very conscientious. The food was good, more vegetarian entrees would be an enhancement. Adding stuffed Portobello mushrooms, which we enjoyed on a previous cruise, would be great, We enjoyed the hot tub and saltwater pool when the weather was warm enough. The piece of glasswork in the Alizar dining room was interesting. Stardust shows were good. Challenges: Embarkation was slow. Maybe it is always slow at this port. On Thursday afternoon, 10-19-17, the intense chemical odor in the Spinnaker Lounge was offensive and caused an allergic response in my throat and nasal passages that lasted for days. It smelled of paint thinner or paint or acetone or wax. I notified Spinnaker staff and Guest Services staff. I couldn't use the fitness equipment due to the strong rubber smell in it that exacerbated my allergies from the Spinnaker incident. The gangplank malfunctioned on the evening of our Quebec City stop, causing several hours' delay getting off the ship. Apparently the problem occurred with the previous ship in port. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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