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1 Helpful Vote
Sail Date: December 2014

First time on Norwegian after a previous cruise with Crystal. No attempts at comparisons here, just an honest review of our experience. Jade chosen for route and schedule and my wife and I were in cabin 11654 , an aft facing cabin.

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First time on Norwegian after a previous cruise with Crystal. No attempts at comparisons here, just an honest review of our experience. Jade chosen for route and schedule and my wife and I were in cabin 11654 , an aft facing cabin.

Cabin - large mini suite with plenty of room due to its disabled facilities. Very comfortable and no noise to speak off. Relaxing view and wave sound from the good size balcony.

Food - we did not have a bad meal on the ship. It was only on the second last night when we ate in Alizar that we felt the menu was a bit underwhelming. But the food that night was still good. We had the Ultimate Dining package and that was good value with all the options serving very good food. Breakfasts were always good and thanks to Mr Coffee Coffee and Mr washy Washy, a fun place to start your day.

Staff - all the staff were great and it was good that many times they would stop to engage and not just serve.

Entertainment - a mixed bag but not unexpected given the many different nationalities on board. Tenors of Rock, the Gymnasts and the Jadegirls with their 60's nights were standouts. Nathaniel Reed was a terrific piano bar player and host. Pretty much all the other entertainment options were provided and were more than satisfactory.

Excursions - the few that we used were good value, especially the Sorrento and Pompeii tour through Naples.

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1 Helpful Vote
Sail Date: December 2014

Where do I begin. Our first experiance with the Sky was truely one to remember. We normaly sail in a Balcony (BA class mid ship) but on this cruise the cruising gods were smilling down on us and three days before we sailed we were ... Read More

Where do I begin. Our first experiance with the Sky was truely one to remember. We normaly sail in a Balcony (BA class mid ship) but on this cruise the cruising gods were smilling down on us and three days before we sailed we were bumped up to the Owners Suite! Thats right we went from the balcony cabin of 202 sqft. to 835 sqft. cabin, private balcony w/hot tub, free alcohol, treats from the staff every evening a butler & concierge service. SPOILED!! You could tell the ship was a little old and needed a little mait. here and there but the staff was friendly and attentive the entertainment was very good for a smaller ship and of course the food was as always with Norwiegian fantastic. We have taken four cruise's with Norwiegian in the past five years these guys know how its done! They have certainly won my buisness as a matter of fact we are already booked on the madian voyage of the new Norwegian Escape in November.....Cant wait!!

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Sail Date: December 2014

We sailed on NCL - Pride of America for Christmas. Staff was definitely the best I have ever seen and I have been on 7 other cruises with various cruiselines. The ship itself was old and I knew that before hand and the rooms are ... Read More

We sailed on NCL - Pride of America for Christmas. Staff was definitely the best I have ever seen and I have been on 7 other cruises with various cruiselines. The ship itself was old and I knew that before hand and the rooms are definitely tight. We had 4 of us in a rooom, 2 adults, and a 16 and 12 year old. It was manageable but room for all of our stuff was tight, especially in the closet. The only real complaint that I had about the room was that the bathroom always smelt like urine, and my in-laws said the same thing about there room at the other end of the ship!

If you are looking for nightly entertainment, this ship is not for you unless you like to just sit in a bar. After the show there really is nothing else to do, which wer were ok with since we are not realy partiers. The ship does get rocking around at night when you are sailing so if you are one who gets sea sick, be prepared. I really didn't think it would be rough, but man was I wrong.

The islands were great, but we did have some problem with excersions booked through NCL always running late!!! Also we had booked the Circle of Fire helecopter tour and all of the flights that day were ground due to weather (which apparently happens alot) which I was very dissapointed about, since it was the one thing we were really looking forward to! The food in the restaurants was alright, but nothing great. The main diningroom, seemed like it always had new people working in them and there was always soemthing wrong with our food, or wrong food or no food at all. This happened during breakfest and at dinner. The Cadillac diner had amazing wings!!! This cruise is definitely one you book for the islands so dont expect alot from ship itself, but it is a great way to see Hawaii and the staff definitely help make the ship enjoyable!

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Sail Date: December 2014

Our family has not been on a cruise in 28 years - that one was arranged by a family member.

Positives - staterooms were more spacious than I expected, we had 2 inside staterooms on the 8th floor. Staff very friendly, always said ... Read More

Our family has not been on a cruise in 28 years - that one was arranged by a family member.

Positives - staterooms were more spacious than I expected, we had 2 inside staterooms on the 8th floor. Staff very friendly, always said hello or acknowledged you on the ship.

Negatives - FOOD was the biggest disappointment.

Lack of variety overall - seemed like lunch items were re-hash of whatever was left over from the day before - just in a different sauce or form. Every single dessert served was inedible except the German chocolate cake which was only served the afternoon of departure. Desserts looked and tasted like styrofoam, airy, tasteless. Prime rib at Garden Cafe first and last night was reasonably good. A few of the salads were nice.Just huge lack of variety - never saw a shrimp, crab or lobster anything. Most of the on deck meals were cancelled due to wind - which was really not a strong wind. the two they did have were some of the better food served. Only saw grapefruit one day, otherwise cantaloupe, pineapple and honeydew cut fruit ever. yogurt in large dish looked so gloppy I did not even want to try it at breakfast.

Excursions we booked on our own and saved about 75% over NCL prices and from what we saw and heard we had much better excursions than those who booked through the ship. Two best were BZ Cave tubing - loved Melvin our guide, great day, lunch was enjoyable, but bring a snack because you only eat at the very end of the day. Other great day was at YaYa Beach Club - club was OK, but it was Carolyn from Undertoe SUP (stand up paddle boards) and Simmone from the Yoga studio who was helping Carolyn who made our day. These two women were amazing they made our day in Mahahual - Costa Maya port the best day of the cruise! Everything you would want - smart, funny, kind, gracious, helpful, friendly. We (especially my sons 24, 22 and 19) had a blast with their lesson and just hanging out with them during the day. No they are not young 20 somethings but have this appeal that crosses generations. Simonne did an impromptu yoga session with me that was a real WOW experience, not just poses, very emotional, healing and something I never experienced before.

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Sail Date: December 2014

I just read 2 conflicting reviews on this cruise and I appreciate a review is only someones opinion so here is another one!

In January 2015 we cruised with NCL Getaway (Southampton to New York) and going from their newest ship ... Read More

I just read 2 conflicting reviews on this cruise and I appreciate a review is only someones opinion so here is another one!

In January 2015 we cruised with NCL Getaway (Southampton to New York) and going from their newest ship to the oldest in their fleet, I will not lie we were a little apprehensive but we went with an open mind and took into account the ships age the cost of cruise.

Embarkation, was straight forward

Service, we only encountered friendly and polite service

Cabin, is of age but had everything and more of what you require and of good size, clean, comfortable and well kept, (please update the hairdryer)

Public sitting areas did have some signs of age but were clean comfortable and well kept. The other public areas stairways/corridors were very clean, well kept and looked new in places.

Dining in Windows we did not require to wait any evening the meals were good with a wide range each evening, some evenings the service could be a little slow but lets be honest who is in a hurry, you are on vacation and I will add the servers were nothing but polite and helpful.

Entertainment left a little to be desired (be honest more than a little) the last two evening shows were their best. (we were spoiled as on the inaugural Getaway sailing the entertainment was outstanding)

Shore excursions I will make this short, miss out Casablanca and the rest were fine.

Spa, This ship has had a number of refits over the years, I can understand they have not managed a pool within the spa area, but this day and age they should have managed a unisex spa area,as they have on their other ships.

Value-for-Money, again I will keep short 'excellent'

 

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Sail Date: December 2014

We are platinum members with Norwegian. We booked this Western Caribbean cruise for December in May. We arrived in Miami after spending a few days at Disney World in Orlando. Once we checked in our bags for our 12th floor balcony, we ... Read More

We are platinum members with Norwegian. We booked this Western Caribbean cruise for December in May. We arrived in Miami after spending a few days at Disney World in Orlando. Once we checked in our bags for our 12th floor balcony, we proceeded to the priority check-in. We took advantage of the kids sail free program, and we received great rates on the Balcony rooms. We were told our room was changed which had me concerned. I thought "it's already starting". The representative told us we were moved to the 16th floor. I thought, it's close to the pools so that is good for my daughter who is autistic and has a slight cerebral palsy and wears a brace on her leg. She has cruised many times including Hawaii on the Pride of America ship. We went to the fifth floor hotel staff once on the ship in the atrium to change our baggage delivery to the right room.

Well, we were upgraded to a two bedroom two bath Haven complete with a butler, concierge, and more. We had double sinks with a soaking tub and a water jet shower which overlooked the ocean. We had a bottle of wine and champagne delivered to the room at no charge. Godiva Chocolates, chocolate covered strawberries. our own restaurant area. When we wanted to get off of the ship in port or tender, we were escorted right off the ship without any lines, we had exclusive seating at the shows, huge dining room and living quarters, we had our own sun deck and pool, spa to share with other haven owners. Too many things to mention, but this was by far the most relaxing we were due to the fact that we were secluded from the other 4,000 passengers or so to fight for a sun chair or a spot in the pool. In short the Epic was amazing ship and the Haven made it that much more special. What made it even more special was that we didn't even ask for it.

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Sail Date: December 2014

* This is my 4th cruise, 2 with Royal Carribbean and 2 with Norwegian

* First time staying in a Studio Cabin, it was a great space for me with lots of storage. If you're claustrophobic you won't like it. If you are a large ... Read More

* This is my 4th cruise, 2 with Royal Carribbean and 2 with Norwegian

* First time staying in a Studio Cabin, it was a great space for me with lots of storage. If you're claustrophobic you won't like it. If you are a large person you won't fit or will be extremely uncomfortable in the stand up shower nor in the separate toilet area.

* My cabin number was 10523, this cabin was very noisy due to a design/engineering flaw. The black water pipe along with other systems are located right next to this cabin and you will hear a constant crashing/thunder type sound. This noise goes on all day long, overtime someone flushed the toilet or uses the water system. It's terribly loud. The room attendant and maintenence staff are very aware of this issue and there is nothing they can do. Avoid this room. I did bring it to managements attention and they acted as if they were surprised (but everyone else knew about it), they did offer to change my room among other things to ensure that I was satisfied. My only disappointment was that I had to escalate the issue all the way to the Guest Services manager and also not take no for an answer. I believe that customers shouldn't have to go through layers in order to be heard or have a known issue rectified. That was a little insulting to me. The issue was finally rectified to my satisfaction and I did enjoy the cruise. DO NOT STAY IN THIS ROOM. 10527 was also very noisy.

* The Solo director Sharon was fantastic at organizing different activities and ensuring that we fit in all the shows and free dining areas. She is very flexible and can pretty much organize anything that the group would like to do.

* Anything that you book in advance can be switched around if you decide to do the activities with the group.

* I travelled from Dec 20th to the 27th. The boat was more than full, with large groups, a lot of children and families. It was virtually impossible to get early reservations at the restaurants. This was a problem especially for those that bought the dining package. Teppanyaki must definitely be booked in advance. We were not able to get in for the entire 7 days.

* The food in all of the restaurants was good. I was not fond of the Garden Cafe (buffet) but i'm not a fan of buffets overall. I would say the best restaurants were Moderno the Brazilian Steak House and Cagney's. For some reason I didn't really have a lot of seafood on this ship there seemed to be more steak offerings.

* Burn the floor is an amazing show!! 2 thumbs up. Legally Blonde was good too. To be honest, all the shows were good and a great night out.

* Getting on and off the vessel was fast and organized.

* The B.O.S.S underwater adventure in St-Thomas was an amazing experience and I'm not a strong swimmer. The ATV excursion in St-Maarten was smooth and easy. The Blue Lagoon beach break in Nassau was very relaxing and the lagoon beach was beautiful with clear water.

* The pool and hot tubs were always filled with children, even the 18+ areas.

* This is a great boat for children, with Nickelodeon characters, 5 water slides, arcade, teen club, splash pad, mini golf, bball court and more.

* The Gym was small and always packed. They need a bigger gym. There was no floor space to exercise and the wait time was very long for the equipment.

Overall the ship was amazing and I would definitely go on this ship again. It's spacious and has an infinite amount of things to do. You really cannot do everything in 7 days. Initially I was worried about having 3 sea days but they go by really quickly. The staff as usual was fun and ensured that you had a great stay. I saw a few familiar faces from the Norwegian Sky. This is my first time experiencing a completely full boat in addition to traveling during peak season. I made a wise decision to stay in the studio area as there were no children allowed and the general area was very quiet in addition to having access to a nice lounge with great espresso. The boat in general during this time had a lot of children, it was hard to book excursions and restaurants and the elevators were always full and took a while to get to you. Just a few things to think about when booking during peak periods.

 

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Sail Date: December 2014

This was a challenging cruise for us because my wife developed a raging cold in the middle of it. In retrospect, it was a very good test of the ship's staff, and how they deal with passengers who are under the weather - but not ... Read More

This was a challenging cruise for us because my wife developed a raging cold in the middle of it. In retrospect, it was a very good test of the ship's staff, and how they deal with passengers who are under the weather - but not contagious.

For us, the staff of the Norwegian Pearl passed with flying colors. Elvina, our concierge, (who was always available) helped re-arrange our bookings when needed. The Shore Excursions desk helped change (and then cancel) excursions when it became obvious that my wife couldn't make it. Pablo, our room steward, asked me how my wife was doing every day, and he managed to work around us since we spent much more time in our cabin than usual. Room service brought pitchers of iced tea since she needed lots of fluids. Dr Santana and the medical staff took good care of her and prescribed antibiotics as required. (I have paid a lot of money to take my wife to the ER over the years, but I would much rather go to Deck 4 and have a Norwegian Cruise Lines team help her feel better. It's cheaper, too.)

The Pearl team turned what could have been a really terrible vacation into one that was still quite enjoyable, even though we were incapacitated for parts of it.

Some Random Thoughts

This was an interesting cruise because it covered both Christmas and New Year's Eve. Unlike one earlier cruise over New Year's, when we arrived back in Miami on New Year's. this time, New Year's Day was our last sea day, so we didn't have to celebrate at midnight and then get off the ship first thing in the morning.

Christmas was not as emphasized as on some earlier cruises (the music on the TV information channels wasn't all carols or Christmas music, for example) but the ship was still decorated for the holiday, and there were still carols sung in the atrium on Christmas Eve and Christmas.

Boarding was as painless as could be hoped. We arrived early to the port, so we were in the second boarding group. The main dining room was open for lunch by the time we boarded, so we ate lunch and waited for the rooms to be ready. By the time we had finished, the rooms on our deck were ready, so we went to our room. Bags were delivered promptly, and I think we were unpacked before the lifeboat drill.

An interesting note about the lifeboat drill on a longer cruise - the audience is older, and they all know the elevators will be turned off during the drill. There were a lot of early arrivals at the drill, including us. Some of us arrived before the staff.

We docked at every port, so getting on and off the ship was easy. Since we were on ship-sponsored excursions, we gathered in the theater before being sent to the gangways. I'm pretty sure the only reason you have to go to the theater is to throttle the elevator traffic to deck four, and to pace the number of people getting off the ship.

Disembarkation was relatively smooth, as well. Customs and Immigration went quickly, probably because we had priority disembarkation, so the line wasn't too bad. Get a porter in Miami. They can find shorter lines and they can get cabs for you quickly. We flew out of Fort Lauderdale, so we ended up spending a lot of time at the airport since we couldn't get an earlier flight home. Next time, we'll book an excursion to the airport to absorb some of the extra time. FLL is not the most exciting place to spend an afternoon.

On-board, we were in an aft-facing handicap balcony mini-suite. The last time we were aft, we went forward for the sail-away party, but this time, we just stayed on our balcony, and watched Miami disappear into the sunset. (An aft-facing room is a great place to see the port as you're leaving.)

Our first two days were sea days. While the Jewel-class ships are not as packed with entertainment options as the larger ships, they feel much cozier to me. Since we had been on the Pearl before (and on the Jewel), it was a bit of a homecoming - I felt like I knew where everything was already. As long as I can find the Java Cafe in the morning, I'm fine.

I had an Express Shave in the spa, which is the one pampering ritual I have on-board, mainly to prepare for Christmas photos. My wife had a manicure. Her nails still look good, and I'm getting a scruffy beard, so hers may have been a better investment.

St Thomas and St Kitts were islands we had visited before, so we found new excursions. We visited Coral World in St Thomas and took a cooking class (more of a demonstration) in St Kitts. In St Lucia, we went deep sea fishing (not catching.) In Curacao and Aruba, my wife wasn't feeling up to excursions, so we just wandered around town and went back to the ship. The sea days back to Miami were very relaxing.

We had the Unlimited Dining Package (UDP), and booked all of our specialty restaurants in advance. The only hiccup was on Christmas Day, when we had reservations in La Cucina, but when we arrived, our reservations had been moved out an hour because they were serving the special Christmas dinner in the specialty restaurant as well to handle overflow from the main dining room. They had called to tell us, but the phone in our cabin was broken - the ringer did not work. (This also explained why I didn't hear our wake-up call. It was fixed promptly.) So, we had the Christmas dinner, rather than waiting for an hour to have Italian food. It was a good dinner - Beef Wellington, which I had not had before.

Le Bistro, Cagney's and Moderno all lived up to our usual expectations. When we revisited La Cucina, the Italian food was great - try the Osso Buco. I think the Osso Buco is probably the best dish on the ship. Teppenyaki was fun as always, although I'm convinced they've squeezed more tables into the restaurant. It is the one place you are going to have to interact with other passengers at dinner, so if you're going Freestyle to avoid other people, go elsewhere. We've always had fun.

The only issue with the UDP is that if you have free specialty dinners available - from your Latitudes status, for example - there is no way to cash in on them. You can't have additional free dinners if you have the UDP. We didn't really push the issue because we don't drink wine (which was included with our Latitudes free dinner) but it was an interesting revelation.

We did cancel our reservations one night and just ordered room service, when my wife didn't feel like going out. The BLT is pretty good. Order two - they're not that big.

I think this is the first cruise where we never ate in the main dining room, other than the first day lunch. The UDP will make you skip the dining rooms for the specialty restaurants.

O'Sheehans is still being renovated to bring it up to the visual standards on the other ships, but the menu is the standard menu. It is a good place to grab a snack almost any time. They also serve breakfast in the mornings, including a breakfast buffet - which we didn't try. So, if you don't want to go to the buffet for breakfast, you can go here. Service there can be slow at times - they get slammed at fairly predictable intervals (in the morning, after each set of excursions return, when the shows let out) - but it is faster than room service. You can also ask for food to go, which is basically self-serve room service.

I miss the Spinnaker Lounge when I'm on a ship that doesn't have one. It's a very nice space that's used for presentations, shows and during a sea day, it's a great place to watch the ocean go by.

The Mojito Tasting was a lot of fun. I had attended Scotch tastings and beer tastings on other cruises which tried to give some history, but I think the bar staff has learned people don't pay much attention to the educational portions. This was really just a tasting with some history to start - five different (small) Mojitos. Apple Mojitos are pretty tasty. The margarita tasting was immediately after the Mojito tasting, but I wisely skipped it. (The ship has a Mojito bar by Moderno, but we never made it there.)

Capt. Paul and HD Tony were very visible (and friendly) and we seemed to run into Joel, the Cruise Director and Joey, his assistant, constantly.

Go to the Q&A sessions. There is usually one for the Hotel side of the house and one for the technical side. You will hear some of the same questions over and over, but you will learn something.

In all, this was a very good cruise - and one of the longest we have taken at 11 days. I liked the mix of sea days and port days, although I know that's a function of geography more than planning.

Because my wife was under the weather, we didn't get to do everything we had planned, but the staff made sure we enjoyed the time we had on-board. A bad day cruising is still better than a good day at work!

Cruise Critic Note

We had a Cruise Critic meet & greet which was attended by senior staff and over thirty fellow cruisers. Tony, our Hotel Director, mentioned at that meeting that he wanted to have a follow-up meeting with all the Cruise Critic members on the last sea day before disembarked to make sure there weren't any issues that needed to be addressed. I had not heard of a follow-up meeting before, although someone mentioned they had attended one on another ship. I appreciated his efforts, and he did address (or tried to address) all of the compliments and complaints he received at the follow-up. I think some of the issues could have been raised earlier, but he did take each one seriously, and I appreciated that he asked us to come back and report on any problems we had.

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1 Helpful Vote
Sail Date: December 2014

My wife and I cruised on the Norwegian Star over New Year's 2015. I read all of the reviews before the cruise. I have to say the Star is in excellent shape, it is a beautiful ship. This was our 8th cruise overall, the 3rd on NCL, we ... Read More

My wife and I cruised on the Norwegian Star over New Year's 2015. I read all of the reviews before the cruise. I have to say the Star is in excellent shape, it is a beautiful ship. This was our 8th cruise overall, the 3rd on NCL, we sailed on the Breakaway and the Epic before. The Star was just as good, if not better for many reasons. I have to assume that the negative comments some people posted had to have been related to some individual bad experiences, because I saw no stained carpets, no outdated things, etc that some people wrote about. Even though the cruise was full, you didn't get the sense of overcrowding on this ship like you do on some of the larger mega ships, it was perfect size for the amount of people aboard. As with all NCL cruises, I would recommend the Ultimate Dining Package, the food in those restaurants are EXCELLENT. If you don't get it, then you have to wait in lines for the main dining room or buffet, where the food also is kind of mediocure at times. But NCL's specialty restaurants definitely beat the food on Princess or other lines we have been on. The cruise director Ian on this ship is the best ever, he is everywhere, i don't know how he does it. Really good attitude and they put in some nice personal touches on this ship that i didn't see on other NCL cruises, such as a thank you performance by the crew at the end, which was a really nice touch. The entertainment in general was very good.

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2 Helpful Votes
Sail Date: December 2014

We recently returned from the December 26th New Years Eve cruise on Getaway.

I am a diamond cruiser on RCL and have also sailed on NCL Gem and Carnival Pride so I've had a fair amount of cruise experiences.

Embarkation ... Read More

We recently returned from the December 26th New Years Eve cruise on Getaway.

I am a diamond cruiser on RCL and have also sailed on NCL Gem and Carnival Pride so I've had a fair amount of cruise experiences.

Embarkation out of Miami was smooth and easy. The line was long and tad slow but the staff worked diligently and there were no real issues. Do I think RCL moves faster - yes I do, but this wasn't a big deal. The terminal in Miami was fine... nothing special but who really cares about that.

Boarding the ship you are immediately impressed but he decor and cleanliness. Getaway is only a year old and she still looks brand new. The crew obviously takes pride in maintaining her.

This was a full cruise with lots of kids and I expected the ship to be crowded and it was. Typically the first evening on a cruise a ship is a bit congested as people are finding their way about, making reservations and booking spa treatments, etc. By the next day things open up as people settle into a routine. This was never the case on Getaway and it always seemed crowded and congested. This is in distinct comparison to my sailings on RCL Allure of the Seas and Liberty of the Seas. These two ships, bigger by the way, never seem crowded. After much consideration I came to the conclusion that the layout of the ship - and the Gem in the past - creates many pinch points and narrow passage ways. This is largely because they are trying to cram in all those restaurants for Freestyle Dining. RCL on the other hand has restaurants but not as many and this frees up space for larger public areas.

While I am on meals.... food was quite good, better than RCL in my opinion. The problem for us was service. With Freestyle Dining you do not get the same waiter and that intimate relationship you get in a more traditional setting. As a result I found that service was impersonal. To be honest I really felt that dining room service was rather incompetent at times. Oh, and they really need to upgrade their wine list and get wine stewards!!

The ship did a real great job on New Year's eve. High energy, and we all had a blast!!!!

Ok... hits and misses....

Hits:

Entertainment

Cruise Director and Staff

Ship leadership team visible and engaged. Kudos especially to the Asst. Hotel Director Errol. The guy is a star!!

Beautiful ship over all

Lots of food choices

Cheap wine price (but see below....)

Lots of activities and slides, etc for kids

Disembarkation the best ever!!!

Good food quality

Many food venues to choose from.

Cabin stewards did an awesome job!

Great energy at every port when coming back on board

Well appointed cabin. Great bathroom and lots of storage

Misses:

Poor wine list - nothing decent or midrange - low quality with a couple of wines that are too expensive.

Poor ship flow - very narrow choke points and gets a crowded feeling.

Dining staff service as discussed above impersonal and not particularly competent.

You can feel a lot more movement on this ship compared to RCL ships. Made me dizzy for the first time ever.

Poor water pressure

Small balcony

Ice bar???? really???? why did I do that???

That's about it... feel free to email me if you have any questions at dkmiller3356@gmail.com

 

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