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2 Helpful Votes
Sail Date: February 2018
This was my first cruise and the price was more than right! The cabin was better than I expected. The storage is actually really good. The layout is odd with no door between sleeping area and the bathroom. Beds were super comfortable. ... Read More
This was my first cruise and the price was more than right! The cabin was better than I expected. The storage is actually really good. The layout is odd with no door between sleeping area and the bathroom. Beds were super comfortable. The food was just ok. The best thing was the lava cake!! If you are looking for activities on the ship that are indoors, this isn't the ship for you. The excursions and the private island were great! Highly recommend booking the excursions through NCL. The pool situation is really awkward. No large pool and no infinity pool. There is a lap pool and a small pool on the main deck. The adult pool is really small, too. The entertainment is average. We had an amazing waiter at the pool, Minnin! Our room steward was Guido and he was outstanding, too. I highly recommend the Ice Bar, too. What a great experience. Read Less
1 Helpful Vote
Sail Date: January 2018
We went with a large group of couples (14) on Epic. The customer service was terrible. Every bar that we went to took a long time to get just a beer which requires no mixing. The bartenders would purposely look away and ignore you. ... Read More
We went with a large group of couples (14) on Epic. The customer service was terrible. Every bar that we went to took a long time to get just a beer which requires no mixing. The bartenders would purposely look away and ignore you. Several times we walked away and went to other bars. There is only place to get water on the ship--on the 15th deck--and they have tiny plastic cups and you cannot fill a water bottle. They charge for soda and you have to go to the same bar and wait in line again. If you want to water from the bar you have to buy it and they charge you a fortune. We were all dehydrated most of the cruise because of it and we had a couple of non drinkers who found it difficult to get something to drink. They were very difficult about seating our party together even though we had made reservations more than 4 months in advance for a party of 14. We had to sit at separate tables many of the nights. The couples in our group have cruised many times--we all will never sail on Norwegian again. The ship is only supposed to have 4300 passengers on board and one of the crew members told us there were 4800! I will admit I have sailed Disney 5 or 6 times and the customer service cannot be beat so sailing on Norwegian Epic was a big disappointment. We paid for the spa package and went everyday but the hot tub was only hot the first day, after that it was more like a warm bath. Very disappointing. Their island pales in comparison to Disney's castaway Cay...there are rocks everywhere in the water so you cant get out to the deeper water without navigating the dangerous rocks on the bottom amidst the sand and seaweed. They also charge you 39$ if you sit in a chair that has an umbrella--ridiculous. Read Less
Sail Date: January 2018
I read plenty of reviews on cruisecritic before boarding this boat and was shocked on the amount of people disappointed in the included drinks. There was every type of alcohol to make whatever drink you wanted! They have Baileys for your ... Read More
I read plenty of reviews on cruisecritic before boarding this boat and was shocked on the amount of people disappointed in the included drinks. There was every type of alcohol to make whatever drink you wanted! They have Baileys for your hot chocolate, Kahlua, Malibu, Bacardi, Jack Daniels, Old Fashioned, (not premixed) Pina Colada, Mango Meltdowns, Buschwackers, Mojitos, White Russians, Moscow Mules.. Pretty much any drink you want can be made with the included alcohol. If the drink they made wasn't strong enough, just ask for an extra shot. or set it down and order a new stronger one. Thats the beauty of it being an OPEN BAR. As for the boat, i would have wished that things stay open later but since its an older ship, and they have to take into consideration the things that can happen with everyone drunk, i understand why they close the sports activities at 8 pm. The food was great but could have had a bigger selection. This cruise is definitely focused on having fun at the bar. Tips & Tricks: The best bartender is Wilfred who typically works at the top deck bar by the adult section. Only get Mojitos from the Atrium Bar, they have a whole mojito bar and will add more alcohol if it is too weak. All in all, it is a fun boat to experience! I would definitely recommend! Read Less
1 Helpful Vote
Sail Date: January 2018
We choose this cruise because we sailed the ship once before and liked the layout and activities on the ship. If it wasn't for the group of people we were with; we may have found it very disappointing. One night in the dining room 3 ... Read More
We choose this cruise because we sailed the ship once before and liked the layout and activities on the ship. If it wasn't for the group of people we were with; we may have found it very disappointing. One night in the dining room 3 tables sat after we did (Taste Dining Room), but they were all served before us. Also, one night the bathrooms were so filthy with toilet paper all over and just plain disgusting. I really expected better from NCL and did make a comment to a staff member. The food at LaCucina, Cagneys, & Teppanyaki, was amazing and service was great. Our rooms steward was friendly and took great care of us in our room. We were in 9730 and Erwin was amazing. There were many children and large families on this cruise and this may have contributed to some of the dirty bathrooms for there were many children running around unattended. Our son, who we had not seen in over a year (he was working in Afghanistan), was with us. We have not vacationed with him in over 10 years. He also had lost his home and belongings from the hurricane in Houston last year. It was fantastic to have him on our vacation with us. He said he had a wonderful time. We loved spending time with him. Oh, and did I mention we got to see the Eagles Win in the H2O the first night - great game with some great fans! GO EAGLES!! Read Less
3 Helpful Votes
Sail Date: January 2018
It is important to keep in mind that the Star Trek Cruise is different than the usual Caribbean cruise. Restaurants and bars were outfitted to look like something from the Star Trek series. There were numerous daily events for plans often ... Read More
It is important to keep in mind that the Star Trek Cruise is different than the usual Caribbean cruise. Restaurants and bars were outfitted to look like something from the Star Trek series. There were numerous daily events for plans often including interaction with ST luminaries. On the room television, it was ST movies and episodes all the time. Fans would line up for photos with their favorite stars.For this privilege you paid twice the amount of a normal cruise. The entertainment portion was very well run. We walked on and walked off our cruise with only a minimum of waiting. What a change from other cruise lines. ( We didn't even have to wait for the tender at the Roatan stop.) Even though the cruise was sold out there was never the feel of being packed to the gills except when we left.( This was probably due to having so many alternative activities.) We bought a dining package at the specialty restaurants, which was probably the highlight of our experience. The buffet food was average, but the specialty restaurants were superb. Le Bistro was my favorite. We did not purchase the wine & liquor package, but instead charged drinks individually, which wasn't all that expensive. The ship recently received a face lift and everything is shiny and new. I especially liked having a coffee maker in the room. It allowed me to enjoy a cup of tea as I watched the sun come up. We had a balcony room on the 10th deck, which was pleasant. (Not sure why they put the television in the corner and put a huge picture directly across from the bed.) The bed was comfortable and offered a selection of pillows with different firmness. Service was spot on and friendly. What I did miss was the quiet spots that an introvert can go to. The library was turned into a sales venue hawking ST t-shirts and mugs. There was no shielded spot on the main deck where a person could sit. It was a windy cruise and reprieve from the wind would have been welcome. (The Jade boasts a special area for select guests called the Haven with its own pool, hot tub, and suites. They had a shielded area from the wind. We were not able to purchase rooms in this area because it was held for the celebrities.) Due to the weather, there was only two people in the pool in a ship of 2100. Usually, there was no one. There was a definite lack of people sunbathing, but that was probably due to all the activities inside. There was more than enough chairs. The stops were pleasant. I especially like Mexico. (I would have liked more detail on their shore excursion packages as opposed to just ratings. Because I didn't feel like I knew what the excursion entailed, I purchased non-ship sponsored shore excursions by looking at Travelocity ratings.) Our cabin attendant (Lizikia) kept our room in pristine condition and was always very friendly. As part of the ST package we receive a different ST appropriate gift every day. The bridge view which was available in the library on Holland was only available in the small thermal suite in the spa on the Jade. You had to pay to enjoy the view. Their spa prices were average compared to other cruise lines. The big star of the cruise was the photos. The photographers were wonderful, which meant the photos turned out well. We bought a 10 photos packet, which included a free photo ship and an USB drive with digital photos for $150, which breaks down to $15 a shot. We also had the opportunity to renew our vows at sea, which might not be offered on every cruise. As for weather we lucked out with three sunny days, two cloudy days, and one very windy night. Not too much rocking, the cruise was pretty smooth. My husband as a first time cruiser enjoyed the experience very much. He didn't put on his sea sickness bands once. We did not travel with children and there was less than five children on the entire ship. The Star Trek Cruise is not a great time to bring children. They turned the children's club into another sales venue. It actually nice traveling without other people's out of control children running rampant through the place. My only complaint was we showed up at 6:55 for our dinner reservation at Teppanyaki. It is a dinner and show similar to Benihanas. Our table mates, who had obviously been drinking, staggered in at 7:30. We sat at our table for over thirty minutes waiting for them. It is noted in the travel guidelines that reservations would be cancelled if you were over ten minutes late. I also did not get the cocktail I ordered in all that time, either. Never got it. Overall, the chef was delightful and the food was wonderful. I would probably choose NCL again. Read Less
5 Helpful Votes
Sail Date: January 2018
I Cruise a lot and this was my first time on the Norwegian. NEVER AGAIN!! They served the same food everyday for breakfast, lunch and dinner. The only changes to the meals were the soups and having pasta/ carrot and potato salads ... Read More
I Cruise a lot and this was my first time on the Norwegian. NEVER AGAIN!! They served the same food everyday for breakfast, lunch and dinner. The only changes to the meals were the soups and having pasta/ carrot and potato salads different days in the case with the toss salads. Most of the staff were very unpleasant. I got tired of hearing from people "Oh that's just their culture"... No! you are in customer service point blank. Speak and smile. We got the beverage package and most of the bartenders were so tight to pour more than a shot in a drink or got made when you asked to make a drink that was already in a premade container. Listen it's paid for and there is no way anyone will drink 10 drinks a day and I didn't like how the premade drinks was mostly mix or juice. I think it was so rude for wait staff to reach over you and and your food at the table while you are still eating to grab an empty plate. SAY excuse me and ask for it! And to make things even worst, I fell on a wet floor and was in a brace for most of the trip. They treated me like I did something. The asian gurl was so rude and unconcerning about my pain. I am still trying to get the incident report for my doctor. The prices were so high in the stores to buy liquor or gifts...UGH I can go on but you get the picture. Read Less
2 Helpful Votes
Sail Date: January 2018
This was a reunion Cruise that left out of New Orleans. Check in at the Terminal was not a quick process. Once through Security we were herded into a waiting room with no direction or what to do. After about 10 minutes a lady came ... Read More
This was a reunion Cruise that left out of New Orleans. Check in at the Terminal was not a quick process. Once through Security we were herded into a waiting room with no direction or what to do. After about 10 minutes a lady came walking through yelling that if you are not in line to get a boarding number you need to get in line. Once in line we were handed a numbered card. At the check in counter the representative was nice enough. She took out passports and processed our paperwork and gave us our Ship Cards. Once this process was completed we were herded into another waiting room to await our boarding number to be called. About 30 minutes later our number was called. At the security check point before the gangway we were stopped by security. My wife's photo and personal information was on the magnetic strip on my Ship Card and mine on hers. We were directed to the on board Guest Service desk where we stood in line for about 45 minutes. We explained to the Guest Service rep the issue and he took out cards to a back room. A few minutes later he emerged and said everything was good. We went to our cabin only to find our Ship Cards would not open the cabin door. Back to Guest Service for another 30 minute wait in line. Again the rep took out cards and when he returned said everything was good to go. We went back to our cabin and my card was able to unlock the door. After a trip to the lido deck, when we returned to our cabin again the cards would not unlock the door. Again back to Guest Service,this time the rep wanted to see for himself and took our cards to the room to verify they would not work then back to guest service where were told everything was good to go. While at the bar we learned that until we were well into the Gulf of Mexico we were being charged an alcohol tax even though we had the unlimited beverage package. Day two we made a trip to the Casino on board the ship. When my wife and I inserted our Ship Cards into the slot machines her name and DOB was assigned to my card and mine to hers. Once again back to guest services where we were told the Casino needed to fix the issue. after a trip to the Casino guest services everything was fixed, or so we thought. After the fix our cards would not unlock out door. Once again back to Guest Services where the issue was finally fixed. The cruise line charges a fixed daily service charge (Prepaid Gratuity based on cabin cost) which they explain is split among the service staff on board. The bar tending staff and servers obviously know this and were not very friendly or customer service oriented. Restaurants: The menu in the ships restaurants did not change much at all from day to day. The food was bland and very small portions. we ate at Lotus Garden the ships Oriental Restaurant. The waiter forgot to place our Sushi order. The food was bland and portion size was very small. I ordered a beef and vegetable dish with rice noodles. There were plenty of noodles but one small slice of beef and two slivers of carrot. Ports of call. Cozumel: We did the Mexican Cooking Excursion which was absolutely fantastic and fun. Roatan Island Honduras: The port is a dump. We took a tour van, no through the Cruise Line, to tour the island and had a blast with our tour guide. We were able eat at a local restaurant which was an adventure in itself. Be prepared for street vendors to approach you wherever you go anywhere near the port. Harvest Kaye Belize: You are in Belize territory but not really in Belize. This is an island owned by the Cruise line. The shops are manned mostly by Canadians. Nothing really authentic here. Your Drink Package is not honored here although the Cruise Line owns the island and shops. Costa Maya Mexico: Not much here but shopping at the port unless you want to pay for an excursion through the Cruise Line. We did the Salsa Making and Dancing class which is advertised as having alcoholic beverages during the entire excursion. Entire = 2 Either a Margarita or a Beer. On a scale of 1 to 10 I rate this excursion a 5. Read Less
Sail Date: January 2018
We sailed for the 1st time on NCL as part of the Outlaw Country Cruise 1/22/18-1/26/18. It was my husband 46 and myself 44, in celebration of our 20th wedding anniversary and first trip without our kiddos. We had a really nice time. As ... Read More
We sailed for the 1st time on NCL as part of the Outlaw Country Cruise 1/22/18-1/26/18. It was my husband 46 and myself 44, in celebration of our 20th wedding anniversary and first trip without our kiddos. We had a really nice time. As this was a chartered cruise a few things were different, I am sure, than normal on NCL. This was a sold out charter. Embarkation: Super easy, we picked the latest time 230pm for embarkation and walked right on, after spending a lovely day in New Orleans- Ship: We thought the ship was in great shape. Everything was clean and shiny. The Stardust Theater was a great venue for the big concerts we saw. The Spinnaker lounge was also a great venue. Since this was a concert cruise the main pool was covered for the stage the whole time but the other pool was open as were hot tubs. They all looked clean and nice. Cabin: We had an inside room, 11523, as we really planned only on sleeping in there this cruise. (of note, we have prev sailed inside on HAL, window x 2 on Disney and most recently Balcony on RCCL). We really thought this was a great room, layout and storage was fantastic. Bathroom shower was huge. Room was updated, clean zero complaints. Dining: As this was a music cruise, every afternoon until late evening there were concerts or events. As such we never ate in the MDR because our schedule was pretty tight. We ate all breakfasts in the buffet and all but one lunch and dinner there as well. We tried the free restaurants Lotus Garden and OSheahans ( I think it is called) for lunch. they were both ok, very limited menus. Breakfast buffet was great- lots of options, crisp bacon, etc. Fresh made to order juice was awesome and well worth the extra charge. Lunch and dinners got a bit tiring, even on a 4 day cruise. The salad bar was severely lacking, always just lettuce and maybe 3-4 other toppings (I am a big salad kind of gal). The first night the prime rib in the buffet was wonderful. Desserts I found to be unimpressive ( and I have a big sweet tooth). However, as it often the case, neither of us starved:) We also always had great drink service, we purchased drinks at various bars all over the boat and from various wait staff. Never had a long wait or problem finding a waiter but again, never overbearing or asking us to buy extra stuff. Entertainment: Well, as prev stated, it was awesome because it was all musical artists that we enjoy. Service: We had an excellent cabin attendant, Alex-very friendly and efficient. Everyone we encountered was polite and welcoming. The only people that was annoying were the man and woman working the front desk at the spa the first night who really try and pressure you into buying the week long pass, we bought a one day pass and loved it (highly recommend) but with our schedule it would have been a waste as we could not have gone but one day. Big shout out to all the workers in the buffet area-no matter the meal, this was the best service and most clean we have ever seen in this area of any cruise line we have been on. Tables are instantly cleared, wiped down, etc. they politely remove your dishes as soon as you are done without feeling like they are hovering. We always were able to find a window seat. Service: A++++ Ports and Excursions: Our trip only went to Costa Maya and back. We booked our own day at Nacional Beach Club (thanks to these boards) and it was AMAZING. Wonderful food, drinks, service and beach. Evan runs a wonderful place and we highly recommend. It was a perfect day. Disembarkation: We walked off the boat with our own luggage at 745am and had zero wait and zero problems, we were in our car by 810am and on the highway for our 9 hour drive home. Conclusion: this was a great cruise, made even better by the best fellow passengers and service we have ever had on a cruise. Again, this was chartered and we were traveling without our children, so this probably has alot to due with those circumstances. If we were traveling with our children, I am not sure there would be enough to do on this boat for them as there are not a lot of bells and whistles and the food, while fresh, was def lacking in variety. However, if just the two of us, we would not hesitate to book again. Read Less
1 Helpful Vote
Sail Date: January 2018
There were 80+ of us who went as a church group on the Norwegian Pearl. We previously went as a group on the Carnival Dream. The Dream drowns the Pearl, hands down. I'd pay double to go back to Carnival. The ship...............wow, ... Read More
There were 80+ of us who went as a church group on the Norwegian Pearl. We previously went as a group on the Carnival Dream. The Dream drowns the Pearl, hands down. I'd pay double to go back to Carnival. The ship...............wow, where do I begin....... We had a balcony room that barely had enough room for us to walk through. The bathroom was so small, my fiance' hit his knees on the wall every time he used the bathroom. Excruciatingly small!!!!!! The Legends in Concert was pretty decent. Madonna didn't strike me as overly good. Michael Jackson's moves were spot on, though his vocals weren't quite the king of pop. Elvis was pretty good. Like Michael Jackson, moves were better than the voice, but they were both pretty entertaining. We had the unlimited drink package & I can say that was a great perk. I can't say a negative thing about any of the bartenders. Keith Campbell in O'Sheehan's was a hilarious server. His personality will take him far in this industry. "Washy Washy" was stationed at the front of the buffet every morning and his attitude was infectious!!!!!!!!! When I'd see him in Summer Palace, I'd say "washy washy" and he'd stop & smile & wave at me. He was one of the last workers I saw while disembarking & we shared a great hug!!! He's another shining spot!!! While we did encounter some waves, the movement on the Pearl was overwhelmingly more than the Carnival Dream. I'm not sure if there were better stabilizers on the Dream but our time on the Pearl was agonizingly ROUGH!!!! If a worker & you came to a spot at the same time, the workers went out of their way to cross in front of you. When we were on Carnival, the workers stopped & let the guests pass. Gee, what a novel idea!!! The food was also better on Carnival. Norwegian served prime rib with a thick gravy. Each time I've eaten prime rib, it's been with aus jus. The best thing I can say about Norwegian's food is their tiramisu is better than ANY other I've ever tried. The service was sub par & downright rude at some points. Then we found Maria Ciriaco in Summer Palace in the evenings. AAAAAAAHHHHHHHHH, what a breath of fresh air she is. She knew our names after the first night, knew our drink preferences and refilled our drinks before we could ask for refills. If we did need something like more bread or extra butter, etc, her response was always "I'll get it for you". Amazing woman. She hustled with every step. It's rare to see young people with such work ethic. The ports of call were just that, ports of call. The private island of Norwegian is nothing to write home about. All 4 stops were pretty equal and were worth visiting. I wish I had a nickel for every time someone told me "Norwegian is better than Carnival". So many times I was told that before our cruise. All of us in our immediate party agreed that Carnival had Norwegian beat, hands down. I can't see me ever spending another penny with Norwegian and I'll tell anyone else who will listen the same thing. Shout out again to Maria Ciriaco, Keith Campbell & Washy Washy!!! Read Less
4 Helpful Votes
Sail Date: January 2018
This was our first cruise aboard any cruise line and we were invited to join our friends who have had previous cruise experience. From the very first moment on board on day one we were amazed. The ship itself was in a constant state of ... Read More
This was our first cruise aboard any cruise line and we were invited to join our friends who have had previous cruise experience. From the very first moment on board on day one we were amazed. The ship itself was in a constant state of cleanliness and readiness. All of the staff, no matter what their position on the crew were wonderfully receptive and friendly. We travelled with an all adult party with 6 others and planned for only one shore excursion in Falmouth Jamaica. We enjoyed our first cruise experience by booking a balcony suite and we were both amazed at how large our cabin suite was. Admittedly, we didn't spend a great deal in our cabin but, when we were there we were very, very comfortable. Waking up in the morning and having coffee together on the balcony at sea or as we pulled into a port of call was like a dream come true. And the views at sea at sunset or in the evening while at sea were fantastic. Our cabin steward was the absolute best! She provided such great service for us the entire cruise and kept our room tidy and provided turn down service every evening. We opted for the ultimate beverage package as well as the dining upgrade and enjoyed dining at LeBistro, Cagney's Steakhouse and LaCucina. All three restaurants were exquisite and the staff were so very accomodating. Even without a dining upgrade, cruisers can enjoy some of the best food from a wide variety of cuisines. All of the dining areas were kept in a constant state of cleanliness and the wait staff were so attentive. The various bars and taverns on board were fantastic and again the staff were very responsive, friendly and hard working. The variety shows and entertainment onboard, the casino and the water activities such as the pools and waterslides were absolutely wonderful. Our trip included some slight inclement weather however, that didn't seem to stop both novice and experienced cruisers from taking advantage of those water activity areas. Along with our cruise package, we opted for the addition of onboard spa privileges and while we didn't visit the spa daily, when we were there we were completely pampered. The spa services offered were outstanding to include our favorite area, the quiet area on sauna beds that overlooked the bow (front) of the ship with a breathtaking view both at sea or in port. The spa also offered various steam, sauna, salt and snow rooms and we took advantage of all of the aforementioned as a way to relax. A complimentary tea and infused water bar along with locker rooms with showers, fresh towels and robes complete the main spa area. While we didn't book any spa treatments onboard, their offering include haircuts and shaves for men as well as massage, pedicures and manicures and many other services. Adjacent to the spa was a fully equipped gym with both free weights and machines for resistance training. Treadmills and other cardio machines were readily available with fantastic views along the Starboard (right) side of the ship. All of the ports of call offered something different for everyone. And while we opted out of our shore excursion (water tubing) in Falmouth Jamaica due to weather, we enjoyed our time there shopping. We would recommend to future cruisers to boo excursions ahead of time because these activities do fill up quickly. And while many local excursions are offered aside from NCL, there is no guarantee that they will get you back to the port in time to make ships movement. Missing your ship can be expensive and will ruin your vacation. Our favorite excursion/port call was the wonderful beach party that was held for us by NCL on their private Island the Great Stirrup Cay. The crew offloaded food and beverages and provided a great day at the beach with music, food and plenty to drink. Probably the best party we've ever been to! On our last day of the cruise, we opted to take part in the easy walk off and carry our bags ourselves to the pier. This was really no big deal and while it took some time in line, we had plenty of time to get to the airport via Uber. Overall, we really enjoyed our vacation and we have already purchased CruiseNext credits toward a cruise next year with friends again. For first time cruisers we offer this advice: Be patient - remember that you are on a ship with thousands of people. Wait your turn and be polite. You are leaving the hustle and bustle of your life to relax. Try to remember that. Bring about $100 extra cash in $5 bill increments and tip the staff that stand out the most. Your crew will bend over backwards for you. Say please and thank you and please don't be rude, these folks work very hard. Plan your excursions early, they fill up quickly. If you are going to the Great Stirrup Cay, book your cabana rental day one of your cruise if you can. Bring sunscreen and respect the sun. You are traveling in a different hemisphere and the sun exposure here is more intense than perhaps where you live. Pace yourself with alcohol if you drink. There's plenty on board and they won't run out. Drink one for one water to alcoholic beverage, you'll thank me later. Read Less
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