175 Norwegian Gem Bermuda Cruise Reviews

Had a wonderful time this was my first cruise and it was so much fun. Amazing trip I already want to go on another one. Food and drinks on board was great, loved the staff, fun on board activities, we had so much fun while at sea, ... Read More
Had a wonderful time this was my first cruise and it was so much fun. Amazing trip I already want to go on another one. Food and drinks on board was great, loved the staff, fun on board activities, we had so much fun while at sea, exploring the boats shops and resturants. I super enjoyed my drink package. Bermuda was beautiful. We went parasailing and saw the dolphins and we also explored Hamilton and St. George's. The Crystal and Fantasy caves were amazing. Horse shoe & Tobacco bay beach were beyond words. We did a lot with only 3 days docked, first day being a Sunday.. theres so much beauty and fun in Bermuda I will have to go back to see more. We used our bus and ferries pass which was soo worth it. We had a great time andI can't wait to travel on another NCL cruise Read Less
Sail Date October 2019
A group of us met with our travel agent and we decided on the Gem from his review of it. The entertainment was wonderful, but the most impressive thing was the friendliness of the staff. All of the staff was courteous, friendly and ... Read More
A group of us met with our travel agent and we decided on the Gem from his review of it. The entertainment was wonderful, but the most impressive thing was the friendliness of the staff. All of the staff was courteous, friendly and very helpful. I thoroughly enjoyed the food and the dining facilities. The photographs taken are a little expensive, but for my first cruise, I just had to have them. The shore excursions, especially the tour of the island was extremely informative and a lot of fun. The only thing that was difficult was having reservations for the specialty dining. The reservations were for so late a time, that we missed a lot of the shows. I would not do reservations in the future because of that. The comedy show was fabulous and the Blazing Boots show was the best. I would definitely go again, and use the same travel agent, Chris Chambo. Read Less
Sail Date October 2019
We were traveling with friends that had never cruised before and figured that the Boston to Bermuda would be a first great cruise for them. We got to the terminal nice and early and sailed through security and check-in and patiently ... Read More
We were traveling with friends that had never cruised before and figured that the Boston to Bermuda would be a first great cruise for them. We got to the terminal nice and early and sailed through security and check-in and patiently waited for board. Once we got on board, we were the first ones in O'Sheehans for lunch. O'Sheehans is my least favorite restaurant on the ship but everyone else enjoyed their lunch. After lunch, we were off to explore. I'm partial to the Dawn, the Gem is a beautiful ship that has some cool spots that the Dawn doesn't have, ie., The Great Outdoors. I loved spending time back there. Once our cabins were available, we went to check them out. Our friends had a balcony stateroom. This trip we had an inside cabin. It is my second time in an inside cabin but it was my husband's first time and he wasn't sure how he was going to feel about it. He ended up not finding it too bad. Just keep the bathroom light on and the door shut and enough light comes out. Also, bring a clock with a light to put next to your bed so you can see what time it is. We usually book a balcony stateroom but seeing this was my third cruise of the year, the inside was just going to have to do. :-) Not to mention, I literally left the room in the morning and didn't come back until bed time! Our friends enjoyed their balcony stateroom. The food was amazing. There was never any shortage of something to eat. Cagney's was amazing, per usual. The Orchid Garden was also great. Moderno's left us in a meat coma. One of our server's at Magenta's, Alexandria, was amazing. She was so attentive. Actually, all of the servers were great. We never left any restaurant feeling less than satisfied. The entertainment was great. We saw Blazing Boots and Let's Get Down Tonight and loved both of them. I love the grand finale and I hope they don't get rid of that. I would have liked to see a crew talent show, but I don't think they do that anymore. Karaoke was okay. The sound was better this trip but they need to work on song selections (Ferdie did say they were getting a new company for that, so we shall see). Bandeoke was a blast. Music in the different bars was always good. All in all, it was a great trip. My complaints are minimal; did not like having to sign for the towels. The whole process looked disorganized so I don't know how they really tracked it. Our room steward never introduced himself (my husband was totally fine with that) but I like making the small talk. Other than that, I have nothing bad to say and can't wait until the next one! Read Less
Sail Date October 2019
For our very first cruise, I wanted to choose one that left from somewhere nearby and didnt have a lot of ports to stop in so I had to choose between NCL and Royal Caribbean . I chose the Gem simply for the freestyle dining to try to make ... Read More
For our very first cruise, I wanted to choose one that left from somewhere nearby and didnt have a lot of ports to stop in so I had to choose between NCL and Royal Caribbean . I chose the Gem simply for the freestyle dining to try to make our experience as easy and carefree as possible. I was very pleased with the ship: the staff was very nice, it was very clean. A few times I wished I had more instruction as a first time cruiser but, we figured it out. Bermuda was a perfect destination and overall, I would say that my husband and I had a spectacular vacation. I had read from other cruisers their disappointment in NCL. Declining service friendliness, no towel animals, paper straws.... Paper straws just made sense. I bought other straws to take that were biodegradable and plant based, but I never even opened the box. I don't care about towel animals. I think these people work long hours and that seems a bit of a waste of time, energy and resources. With no basis of comparison, I was happy with the staff. They were all very kind. My only complaint really was the food. There is no indication that I saw that the buffets and the two main dining rooms would be the exact same menu each night. Yes, I know, there is specialty dining, but I sort of figured there would be enough between those two options and O'Sheehans and the Orchid Garden that we would have plenty of great choices. The choices that we did have were mediocre at best. We did not try Orchid Garden, but if you ordered a burger and fries at O'Sheehans, or the pastry basket and eggs for breakfast, you seriously are getting the same burger and fries and pastries that are on both buffets. If you ordered a dish that came with fries in the main dining room, the fries will be the same fries as well, etc. I had few good things but over all, it was much less than I expected for the price that we paid for this cruise. I get that they are in business to make money and the specialty restaurants are part of that, but I was disappointed. I might choose NCL again, because I really did have fun, but I am fairly certain that we will be looking at other cruise lines or headed back to Bermuda via air. Read Less
Sail Date October 2019
The major reason for choosing this cruise was because of how convenient it was...however after sailing with NCL I will def choose this cruise again for a variety of reasons. The Gem is a smaller/older ship but very "user" ... Read More
The major reason for choosing this cruise was because of how convenient it was...however after sailing with NCL I will def choose this cruise again for a variety of reasons. The Gem is a smaller/older ship but very "user" friendly, esp. when traveling with older people. Our our balcony cabin was a little on the smaller size but always clean, towels replaced, etc. The Grand Dining Room was very good, we did however purchase 3 night specialty pkg, Le Bistro was amazing, Hibatchi was delicious and although we enjoyed Cagney's it had the feel of the buffet with the people were dressed, noise level, etc. Entertainment was very good but the activities around the pool were a bit odd. We didnt do any excursions through NCL... we did rent a Twizy for the cost of one excursion and had our own transportation for 24 hours! As far as service goes it depends who you were dealing with. Cabin stewards were wonderful as was waitstaff. The bars didnt seem to have enough bartenders on... and lastly the front desk NEEDS A LOT OF HELP...I was misdirected several times, I had trouble with my credit card (my bank said it was on NCL end) as did a lot of other people and I realize that nothing is perfect I did not need THE MANAGER TELLING ME "IF YOU WILL LET ME FINISH" in a nasty tone....COMPLETELY UNCALLED FOR...later he back peddled when realizing he was in the wrong and all of a sudden we received chocolates in our cabin. As a side note: I would love it if NCL included 2 drinks per day per person on their account...I found the booze pkg completely unreasonable in price and the fact that I would have to buy 2 (I might have ONE drink a day) totally ridiculous... Read Less
Sail Date August 2019
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the ... Read More
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the service in the dining rooms was horrible every night except once. The food was sometimes good sometimes bad. We would have to ask 3 times for a drink and 40 minutes later it would finally come. (Every night). I have never received such poor service in the dining room or mediocre food like this on any other cruise line. The music was So loud everywhere on the ship. In the atrium you couldn’t go to customer service and ask a question and hear the response because the music or whatever was on, was as loud as it could be. In the Orchid restaurant and Sheehan restaurant, you could hear the bands playing from nearby and it was so loud you couldn’t enjoy your meal at either place (so we never ate there) That and the fact that service was so poor in dining room with only so-so food anyway, meant that our dining experience wasn’t that good. We have definitely had better food and service on other cruise lines. The excursion to Clearwater beach was very nice (but expensive for what you got). Horseshoe Bay beach is great. Maybe we just had bad luck with the service in the dining room and the mediocre food. Maybe someone will realize that the amplifiers don’t need to be on FULL blast ALL the time... then maybe we will fell like cruising on the Gem again. Read Less
Sail Date August 2019
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink ... Read More
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink from any of the service staff as they were very sparse We had a balcony room With people on both sides of us smoking on the a balcony and we had to file a Complaint. The Norwegian gem was definitely not our best experience. The smoking continued for 2 nights before the people beside a stopped and they denied smoking but it was billowing in our room. The specialty restaurants , Cagnes and Le Bistro were terrific but we had an experience at La Cucinas the food came out cold. The Magnum restaurant was great. Very leary to travel on the Gem again. Having traveled on Norwegian 16 cruises to Bermuda this is the 1st negative review I've ever written. Read Less
Sail Date August 2019
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really ... Read More
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really was as awesome as we remembered. It was, and then some. The embarkation and disembarkation went smoothly. Sure, twelve years has taken its toll on the ship, but it wasn't that visible. The Dale Chihuly Glass Sculpture in the Atrium of the Gem still wows. The service was great. Our balcony stateroom was consistently kept immaculately clean. The food in the buffet was so delicious it kept us coming back for more. The variety in the buffet, with its different themes each night, was terrific. Even the free coffee was delicious. The staff showed pride in their work, and the attention to detail showed. We attended four major shows in the Stardust Theater, Swing, Blazing Boots, the Chernov Brothers - Circus Dance Show and Get Down Tonight which we very much enjoyed. We were able to walk to Snorkel Park Beach in Bermuda three days in a row and took the free ferry to St. George. We traveled with our nine year old son who is on the autism spectrum, and he had a great time. We went last year on the Norwegian Dawn (August 2018) and will go again on August 21, 2020. Read Less
Sail Date August 2019
We chose this cruise because it was from Boston to Bermuda. We live about an hour from Boston,so it was convenient. We went with another couple who had been on the Dawn and really liked that ship,so thought this would be similar. We had ... Read More
We chose this cruise because it was from Boston to Bermuda. We live about an hour from Boston,so it was convenient. We went with another couple who had been on the Dawn and really liked that ship,so thought this would be similar. We had a balcony cabin. The hallways were narrow, the bathroom was small,especially the toilet area. Our room steward was great,can’t remember his name-cabin 9636. The food in specialty restaurants was great,atmosphere in LeBistro the best, found Cagneys to be loud and chaotic since we were near kitchen with food for the Brazilian grille also constantly going by. The main dining rooms service was slow, food pretty good,not great. Entertainment was fair-the best shows were the ones with audience participation. Also,there were a few sea days and activities need improvement-origami and towel folding? There was trivia and bingo,but we spent a lot of time on balcony due to lack of decent activities. One tip-if you want to do painting,sign up as soon as you get on ship-it fills up fast. Two outdoor pools only-always very crowded unless you went at 8am,which we did. The Bali Hai bar near pool is only smoking section and seemed to be loudest-people way overindulging!! Overall,a decent trip,but not sure would cruise Norwegian again. Read Less
Sail Date August 2019
We had left a previous on board credit which was expiring so we went on this cruise. This was our 59 cruise so we are experienced cruisers. Celebrity Princess Royal Caribbean and NCL. Norwegian Cruise Line is anything but free at sea. ... Read More
We had left a previous on board credit which was expiring so we went on this cruise. This was our 59 cruise so we are experienced cruisers. Celebrity Princess Royal Caribbean and NCL. Norwegian Cruise Line is anything but free at sea. First they push the Drink Package and the Specialty Dining Packages. Let me tell you about the Drink Package. Every bar was under staffed the lines to get a drink we’re long and sometimes 20 minutes. In the Specialty Dining which you paid a premium for you were limited to one appetizers, one entree and one dessert. Never on the other above mentioned Cruise lines. Now remember in the main dining room you can order 2 or 3 appetizers such as Lime and Dill Shrimp, Pekín Duck plus soup, plus salad, So remember you paid in your cruise price dinner and you just paid more for dinner in the Specialty restaurants. Don’t get sucked into the drink and dinning Packages. The main dining rooms as well as the other free dining option where good if not better. Osheehan's and the Orchid Garden no up charge was good Moderno's and Cagney's was wonderful although you pay extra. We had an OBC of $185.00 and this was the first time we couldn’t use it for gratitudes we didn’t like that the ship only had one main corridor on the right side of the ship to go from the front to the back so it was always crowded. There were no pool staff or any safety officers at the pool and glass beer bottles where in the hot tubs and on the pool railing. SAFTY CONCERN. Will not ever be back on NCL. Read Less
Sail Date August 2019
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a ... Read More
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a different ship Buffet was undersized but food was fair to good. Dining rooms were dark and food very salty. Cafeteria quality food Pools are not sufficient to support ship and deck furnishings uncomfortable. Activities seemed few and far between. Shopping areas almost non existent and staff barely competent. Tried to buy item on sale and was told this item can’t be sold because of computer error. When we tried to get a resolution were told management was in a meeting and could not be disturber. This was at nine pm. This ship would be fine at half the ‘discounted’ prices and you had never cruised before. STAY AWAY Read Less
Sail Date August 2019
Old ship needs updating. paint chips on our balcony every day. Embarkation went smooth but disembarking was crazylines wrapped around half the 7th floor and not suitcase friendly floors and ramps. We had a large cabin but not updated. ... Read More
Old ship needs updating. paint chips on our balcony every day. Embarkation went smooth but disembarking was crazylines wrapped around half the 7th floor and not suitcase friendly floors and ramps. We had a large cabin but not updated. Food was ok nothing special.O' sheehans was good dining room and buffet were ok at best. a couple of the bars had bartenders that were cranky. did not do excursions. Did do karaoke which needs to be updated not a lot of choices as far as songs. The tv in the room was the size of a computer screen and you could not get messages on the tv. Most of our invites to events never made it to the cabin. The entire casino was smoking and the non smoking area on another floor in the Bliss lounge was a joke. due to weather we had an extremely bumpy ride back to Boston. Will not travel on the gem until updated. Took pictures of the paint peeling. Never saw the 'cruise director. Read Less
Sail Date August 2019
We took the Boston to Bermuda cruise on August 23-30, 2019. This was my 11th cruise with NCL, my husband’s 10th, and our son, daughter-in-law, and grandson’s first. We drove to Boston on the 22nd and stayed at the Embassy Suites. We ... Read More
We took the Boston to Bermuda cruise on August 23-30, 2019. This was my 11th cruise with NCL, my husband’s 10th, and our son, daughter-in-law, and grandson’s first. We drove to Boston on the 22nd and stayed at the Embassy Suites. We were not terribly impressed with the hotel, it was costly for what we got, and the parking for one night was an additional $51.00. We parked at the World Trade Center parking garage for the week for $147.00; we got a spot right near the exit, and they shuttled us to and from the port. We arrived at the port at around 10:00 AM. We waited about 20 minutes for the doors to open to get to the check-in lines. Because we are platinum, we got right through and were able to take our son and his family with us. At the counter I found out that my husband and I were given VIP status, so we all went to the lounge to wait to board. It was a very nice perk! We were on the ship by 11:15. We could have gone to Cagney’s for lunch, but because the kids couldn’t join us there, we opted for the buffet. It was very good, and we had no trouble finding seats because we got onboard so early. We ate our meals at Cagney’s, Moderno, Magenta, Grand Pacific, Garden Buffet, O’Sheehan’s, and Orchid. They were all very good. Our favorite was Cagney’s followed by Grand Pacific. The one we liked the least was Orchid. Our grandson would have eaten every single meal at O’Sheehan’s if he could have! We had inside cabins on deck 11. I always try to choose cabins near the elevator to make them easy to find! This time we had cabin 11521 and our son and his family were right next door in 11519. The cabins had plenty of closet and drawer/shelf space, but were probably the smallest cabins we have ever stayed in. The next time we go on the Gem, we will definitely choose a balcony! Our cabin steward, Lalis, was phenomenal. He always had our cabin in tip-top shape, was super friendly, kept ice in our ice bucket, and made towel animals for our grandson every night! We really enjoyed the waitstaff and bartenders, especially Lin Ling at Bali Hai, Nate at Spinnaker’s, and Sandrick at Cagney’s. Those three remembered our names right from the beginning as well as what we liked to eat and drink. The one thing that I was disappointed about was that 40 people signed up for the Meet and Greet, and only about 20 showed up. The ship’s staff went out of their way to provide snacks and coffee for the count I provided and then people failed to go. We did have a nice Meet and Greet anyway; the officers were very nice. We didn't take any ship excursions, but we did take the bus to Horseshoe Bay Beach which was gorgeous. By the end of the day, however, the bathrooms were filthy and the water didn't work! We also took the ferry to Hamilton and went to the aquarium. What an awesome place! There's a zoo and a museum there as well, all included in the same price, which I think was $10/person. In closing, the Gem was a wonderful cruise. The crew was among the friendliest we have ever met on any cruise we have ever taken. They couldn’t do enough to make sure that we were happy and having a great time! Read Less
Sail Date August 2019
We have been on this cruise many times on the Dawn and had a great time, this time we were on the Gem not so great! Had the spa package the water in all the tubs was way too hot, took at least 2 complaints for them to check it out! As it ... Read More
We have been on this cruise many times on the Dawn and had a great time, this time we were on the Gem not so great! Had the spa package the water in all the tubs was way too hot, took at least 2 complaints for them to check it out! As it turned out the water temperature was too high. We canceled the package! Our shower still had someone’s sea sick patch in it, so not clean! Please bring the Dawn back to Boston much better set up boat all around! Not enough people doing bar service or picking up empty cups around the pool area! I actually stepped on a cup in the pool, does anyone clean the pool at the end of the day???????? Then we had the smokers, we had a balcony with a person vaping beside us and a cigarette smoker above us............ We did complain and the vaper was spoken to but he still continued to indulge!!!!!!!!!! Again please bring the Dawn back to Boston!!!!! Read Less
Sail Date August 2019
My husband & I took this cruise with our 3 grown children & our son's fiancee. 4 of us had taken the same cruise in 2016 on the Norwegian Dawn. We all had a great time in Bermuda - we went to Elbow Beach & Horseshoe Bay ... Read More
My husband & I took this cruise with our 3 grown children & our son's fiancee. 4 of us had taken the same cruise in 2016 on the Norwegian Dawn. We all had a great time in Bermuda - we went to Elbow Beach & Horseshoe Bay and we went Helmet Diving with Hartley's and snorkling with Rising Son. (It's much cheaper to book the excursions yourself than to do it through the cruise line. The food on the ship was excellent - we ate at Le Bistro, Cagney's, Moderno, both main dining rooms, Orchid Garden (the only restaurant we didn't really like, but we're from the Boston area where there are many excellent Asian restaurants) & the buffet. We especially liked the food from the grills that were set up near the pool at lunch time. The only thing that was a disappointment was that they would not take down the doors between our balconies. Our travel agent didn't know about this, so when we booked 3 rooms with adjoining balconies we had thought that we could all be on the balconies together. The rooms were too small for 6 people, and there were no small lounges on the floors with the staterooms (they do have those on the Dawn). We tried to go to the card room but it was often busy & there were tables reserved for bridge (and once there was a painting class in there). We went to the bigger lounges, but there were often activities going on there. Because of this we may choose a different cruise line next time. Read Less
Sail Date August 2019
Took a cruise to Bermuda out of Boston with my girlfriend. She had been a cruise before but this was my "rookie trip". We wanted to maximize our time so a cruise out of Boston where we live made perfect sense. Wow what what a ... Read More
Took a cruise to Bermuda out of Boston with my girlfriend. She had been a cruise before but this was my "rookie trip". We wanted to maximize our time so a cruise out of Boston where we live made perfect sense. Wow what what a great experience from start to finish. So much to highlight so here's some of the highlights: Outstanding crew Amazing shows and music Awesome shore excursions Amazing food Great drinks to complement the entertainment First-class ship Outstanding service Great on-board activities Aesome fitness center and gym and classes Great spa The whole experience was incredible. Will we be back - absolutely! Thanks to the amazing NCL crew as well as the people who managed the on-shore actities. Great organization and everything worked like clockwork. We really enjoyed seeing much of Bermuda while there and really was able to see quite a bit in our three days there. Read Less
Sail Date August 2019
This would have been a fine cruise if we hadn't traveled on two other cruise lines in the past. We picked it because the Boston location was convenient and cheap. Overall, we had a nice time. Bermuda is a terrific place to visit. ... Read More
This would have been a fine cruise if we hadn't traveled on two other cruise lines in the past. We picked it because the Boston location was convenient and cheap. Overall, we had a nice time. Bermuda is a terrific place to visit. It's nice to be in a single port for nearly 3 days to experience it in depth. However, the general "complimentary" dining left a lot to be desired. There were few choices, seating was quite hard to come by, and the general quality/variety of food was merely fair. (If these had been land restaurants, we would not have returned to them.) Once we tried them, we avoided the general dining for dinners. The "Freestyle" dining means no reservations can be made at the three general dining rooms, so it's first come first served. We had to arrive at the instant the dining rooms opened to avoid a 45-minute wait. On the other hand,the extra-price dining was excellent, and fortunately our purchase package included 3 these. But this is representative of the general upselling vibe you feel on this ship. At every turn, you are encouraged to spend more money to make the experience more palatable, whether that be dining, wifi (which is glacially slow), or anything better than mediocre wine at dinner. The showroom entertainment was top-notch. High production values, talented casts, and the 45-minute show format kept our interest. The size of the ship makes it easy to get around. However, finding a pleasant place to sit and relax is a chore. We were especially annoyed by all the chair-hogging and table-hogging. One day we couldn't find a single deck chair indoors or out available to sit in. Bars were great. Only once did I stump them with a drink request. However, you have to scrutinize the daily schedule to figure out which bars are open at what hours. It's strangely staggered. This being our third different cruise line, we didn't already know the "inside scoop" on how things are done on NCL. The explanations of embarkation and disembarkation, as well as many other important details. were inadequate to a first-time NCL traveler. That said, the ship seemed to have a lot of NCL "Latitudes" members -- which is their loyalty program -- and those folks seemed quite at ease with the NCL quirks. At Bermuda, we skipped the expensive NCL shore excursions except for a mostly useful mini-bus tour of the island. The NCL free ferry to St. George at the opposite end of the island is a convenient service. Based on this cruise, we would avoid NCL for future cruises. Read Less
Sail Date August 2019
We did not explore Boston since we live in nearby Rhode Island and have visited many times before . We love Boston! The embarkation went well although there was a period of time where we waited in line to check in due to high volume of ... Read More
We did not explore Boston since we live in nearby Rhode Island and have visited many times before . We love Boston! The embarkation went well although there was a period of time where we waited in line to check in due to high volume of arrivals at the same time. The ship was in decent shape. Not the best shape or cleanliness that we have experienced on 4 previous cruises on other ships. The cabin was as expected. Inside cabin and no different than the usual on any cruise line. The dining experience was below average at best. We have come to expect great quality of food and presentation. We had neither. The buffets were always loaded with the same foods each day with very little change. Food temperature was often warm and not hot. The dining rooms were varying. We ate on the first night and the last night. The first night we had an average quality of food (dry steak,small portions and lack of offering of beverages.) We did eat at the Asian restaurant which was of very good quality but the cleanliness of the dining area was very lacking. O'Sheehans (an Irish bar) also had good food. The entertainment on the ship was not (must-see). We enjoyed the comedian Andrew Kennedy but all the other acts were okay. Activities were very weak. Bingo was very expensive, the casino was not a winning scene for many and the trivia days were not very well thought out. Service was the least personable than I have ever received on a cruise ship. Not a single crew member got to know my name. There was absolutely zero push to provide patrons with drinks since most of us had a drink package. The port was excellent since it was one of my favorites (Bermuda). Will go back but with another cruise line. The excursions were also excellent but there is zero need to book on the ship. You can go to the tour booking office off the dock and book all your excursions at a reduced price than the on ship excursion office. We travelled with a large group of 25 and had a great time. We will look for alternatives for cruising with other lines if making a return to Bermuda due to the low value for our money paid for this ship. Read Less
Sail Date August 2019
My wife, my two daughters (12,15), and I sailed out of Boston because it was a quick drive from our home in Connecticut. This was my fifth cruise and first with Norwegian, the process to embark onboard was quick and very efficient. ... Read More
My wife, my two daughters (12,15), and I sailed out of Boston because it was a quick drive from our home in Connecticut. This was my fifth cruise and first with Norwegian, the process to embark onboard was quick and very efficient. The ship looks newly remodeled and was very clean. The two pools were small, but I haven't found a pool at sea that was sufficient, so I can't complain about this one. Once onboard, we went to sign our daughters up for the teen club, Entourage. When we arrived we were told that our 12 year old couldn't every because it was 13-17. We explained that when we called Norwegian to book, we were told because she was turning 13 within 90 days, we would be able to sign a waiver. Unfortunately, on the ship, we were told there's no such policy. This was our daughters first cruise and we were told that our younger daughter could go to the 9-12 year if club, when we walked in there, there was a dozen 10 year old half the size of our daughter. This was a big issue for us, we wouldn't have booked this cruise if w weren't lied to, we asked for a manager and were again told, no chance she would be able to go in. Already underway, we had no options, so we told out kids we'd make there best of it. That evening at one of the shows, my wife stopped at talked to the cruise director, Luz, about our problem. We were told from the cruise director that she would need to down to the GM of the ship and she would get us an answer one way or another by the next day. We never received that call from her or anyone else, e tried to talk to get again but she was too busy for us. Not the qualities you would think the cruise director would possess, but I guess this is customer service in 2019. Some good aspects of the cruise, the entertainment, the shows we're amazing. All three shows we're performed wonderfully by the singers and dancers and Sasha was extremely friendly and took extra time to talk to our kids after all the shows. Well done. We had two ocean view cabins that were spacious. We were on the 8th floor and the bathrooms are very roomy. I'm 6'5", 265 and I was surprised how big the shower was. I did however, have to use the bathroom down the hall near a restaurant because the small space for the toilet didn't quite accommodate the legs of a 6'5" person. The bartender at the Whiskey bar was the only bright spot to the entire bartending crew. Everyone else seemed to be bothered by crowds and drink requests. I witnessed the head bartender at the Irish bar, O'Sheehans, on level 8 argue with two customers during the week. Completely shocking and something I've never seen on a cruise ship before. The restaurant were all very good and the servers were all great with excellent professionalism. Magenta and Orchid Garden were our favorite. Probably the worst part of the cruise was the quality of food at the buffet. I honestly can't think of anything I had there that was good. Even our kids didn't want to eat there. Other than the ice cream, I would stay away from there if at all possible. We had two rainy days at sea, which hindered our ability to do anything outdoors, but there is enough inside to keep busy. I'm a cigar smoker and I wish Norwegian would limit the cigar bar to cigars only. I know it may sound crazy to non smokers, but walking into a cigar bar and getting hit with a dozen cigarette smokers is awful. There are a few areas that are 18+ and I assume that security is outside the doors to enforce that, but my wife and I did take out two daughters, (12,15) with us on three occasions. I'm only assuming that of security thought my 12 year old daughter was 18, they would understand why we didn't force her to play with 10 year olds. In Bermuda it was easy to get on and off the ship. When disembarking back in Boston, we had the option to carry our own bags off, which we did, unfortunately, so did 85% of the ship. It was disorganized and chaotic getting off. Took about 50 minutes, which wasn't terrible, but a few arguments broke out in line because of the confusion and unorganized process. Overall it was an decent cruise, we made memories and loved going 'wifi free' for a week. I was very disappointed by Norwegians lie to us about our kids and even more disappointed that we were blown off once onboard. With a wide variety of options for Cruise lines between NY/NJ/Boston, I doubt we will spend our hard earned money on Norwegian again. Read Less
Sail Date August 2019
The Boston to Bermuda cruise and back Embarkation consists of two parts- one standing outside for half an hour -two/standing inside in line for a half an hour Once a board we headed to the grand Pacific dining room Where they ... Read More
The Boston to Bermuda cruise and back Embarkation consists of two parts- one standing outside for half an hour -two/standing inside in line for a half an hour Once a board we headed to the grand Pacific dining room Where they accommodated a slight substitution in our order which pleased us. Since most passengers ate at the buffet we expected fairly quick service. We erred- and we waited and waited. And the food arrived some of us felt extremely satisfied and some felt it was OK We ate at the specialty restaurants every evening left happy and pleased that we bought the 5 dinner package.Le bistro rated the highest for elegance, quality of food and ambience. The shows range from excellent in the 60s song and dance show to just OK on others The ship band seemed robotic but the husband and wife musical team entertained us on all their shows ! Alcohol Consumption morning noon and night brought obscenities from passengers morning noon and night . Late night drunkenness bright yelling and screaming outside the gangway where Security eventually stepped in, loud obscene phone calls from the balconies as well as noisy room service enjoyed on the balconies at 3 AM . Guest relations seemed uninterested in late-night shenanigans that kept passengers awake. The respect the staff and crew showed to unruly and impolite passengers amazed me. Regardless of the lack of manners or demands passengers made, the staff show nothing but respect. O’ Sheehans Is a hidden gem with the best peanut butter chocolate cheesecake in the world- a limited menu but the small intimate setting makes for a comfortable meal. Orchid garden hostess seats parties right next to each other even though there are other tables available for some personal space and if you ask for one of these other tables response seems to be annoyance. If you like hot and sour soup you will enjoy theirs and the potstickers well with the trip. The smoky casino causes your clothes to smell like cigarettes, so for financial and cleanliness reasons I suggest you spend limited time there. although there is a daily gratuity for the screw I suggested if anybody goes out of their way for you to appreciate him or her and reward him or her with additional tip on the last day as their low salaries and distance from home and their families make their work even more gruelling then it already is. We would not do the Boston Bermuda again. Read Less
Sail Date August 2019
The Gem is a little older then many. We did however have a wonderful experience over all. 1 caveat, was there was a great deal of time to get your food in the "specialty restaurants" average was almost 2 hours to complete a meal. ... Read More
The Gem is a little older then many. We did however have a wonderful experience over all. 1 caveat, was there was a great deal of time to get your food in the "specialty restaurants" average was almost 2 hours to complete a meal. The food was decent but I would stick with the buffets if you value your time. Entertainment was good, Kids club kept my 12 year happily occupied. Ports and excursions were good. We enjoyed the Horseshoe bay trip. Don't do the snorkel beach excursion as it's a waste of money. The beach is walking distance from the ship the only thing that you get is a beach chair (big whoop :) ) Also, always check your receipts! This did "appear" on my bill that no one facilitated.; Over all a pretty good experience, I may do this run again as I believe that would enjoys ports that are more then 1 day. Read Less
Sail Date August 2019
Heard nothing but Great reviews about Norwegian as the one to go to for a more relaxing yet fun filled cruise. Open choices for dining ,activities ,as well as off shore excursions. Entire staff was welcoming ,attentive and friendly not to ... Read More
Heard nothing but Great reviews about Norwegian as the one to go to for a more relaxing yet fun filled cruise. Open choices for dining ,activities ,as well as off shore excursions. Entire staff was welcoming ,attentive and friendly not to mention helpful and had great sense of humor... Major Shout out to Cruise director Luz and Asst.Cruise director Jeffrey... Already In the process of planning our next cruise... Daily food menu changes with multiple options so there's something for everyone as well as dietary and allergy sensitive foods too... Pools were great after a long workout or a stroll around the ship, basketball, rock climbing or just laying back relaxing on the sundeck,there's many activities for various age groups and also for just adults which adds to the ability for everyone to be together yet also have their own time with individuals around their age as well ,playing games making crafts or just meeting and making new friends.... Read Less
Sail Date August 2019
This was our first time on the Gem out of Boston to Bermuda. We had been on the Dawn a few times and the Gen is very similar to the Dawn in the layout with a few improvements (the bar area on Deck 6 works much better) and a few odd ... Read More
This was our first time on the Gem out of Boston to Bermuda. We had been on the Dawn a few times and the Gen is very similar to the Dawn in the layout with a few improvements (the bar area on Deck 6 works much better) and a few odd features (you can only enter the Atrium from one side of the mid-ship elevators) Overall, we loved the ship. We had an ocean-view cabin on Deck 5 that was standard for NCL but a cabin steward was not the best we ever had. We found the food to be good and the service excellent for the most part. What really won us over was the great entertainment onboard. This was the first cruise that we have been on that every aspect of the ship entertainment was top notch. The Production Cast was great.. Andrew Kennedy is the best comedian I have ever seen at sea. Jose & Patti are always excellent - but what was really surprising was how great the other entertainers on board were. The Prism Band was fantastic and the female singer, Maricel, had the best voice I have ever heard - land or sea. One the the production shows was cancelled for technical reasons and they moved the Cruise Director's Tina Turner Tribute show to the theater with Maricel doing a tribute to Whitney Houston. We had seen Luz (the CD) do her Tina Turner show on the Dawn and it is great - but Maricel was beyond awesome singing the Whitney songs. Justin Golan was a comedy piano player in the lounges who was fantastic and Sean Paul was a guitar player/singer who was also great. The showband and the other pop band (JamRoc) were also very, very good. On shore we did a private Taxi Tour with Jonathan Purcell, our driver. He was super helpful, informative, friendly and fun and we saw the entire island in 4 hours and saw many sights and stops that were not on the standard tours that you book at the excursion desk. The price was reasonable as well ($50 per hour for the group) We had the specialty dinig package and we at at Cagneys twice because the food was so good. We also at La Cucina. The food was also good there - but our waiter, Dante, was the best server we've ever had on an NCL ship. Over all, it was a great vacation. Read Less
Sail Date August 2019
This was my second time on board the Gem, and just like my first trip on the Gem on New Year's Day 2011 from NYC to the Caribbean, it did not disappoint. My family and I departed from Boston for Bermuda and had a great time. This ... Read More
This was my second time on board the Gem, and just like my first trip on the Gem on New Year's Day 2011 from NYC to the Caribbean, it did not disappoint. My family and I departed from Boston for Bermuda and had a great time. This is my fifth Norwegian Cruise, and the Gem is my favorite ship. My first cruise with Norwegian was on the S.S. Norway in July 1993. I was also on the Gem in 2011 as I mentioned, and the Breakaway to Bermuda in 2014 and 2016. There is a reason why I come back to Norwegian. I also have done three Royal Caribbean Cruises and really enjoyed them too. However, I'm more of a fan of the Freestyle aspect of cruising with NCL. Here are some highlights of our trip to Bermuda, and what my family and I enjoyed about the cruise, in no particular order: Food: The food overall was great as usual. My only gripe was the buffet, which I usually enjoy. We ate breakfast on our first full day onboard, and it was fine. We did a dinner there a night or two later for "American Night" and it was lackluster. I didn't go back to the buffet after that for any meal. The food that I ordered was cold, and so was my wife's, and we couldn't even finish our meal there. We ended up eating instead in the Grand Pacific Dining Room. My parents, sister, brother in law, and nephew didn't complain about their meal that night, but said on several occasions how the food was cold at times during later buffet visits throughout the trip. Buffet aside, the food in the main dining rooms was great too. On the first night, my brother in law had a steak that was overcooked in the Grand Pacific Dining Room, which he wasn't pleased about. He also ran into another passenger on the ship who also had an overcooked steak in the Grand Pacific Dining room during our first night onboard. My brother in law is very picky with food, and with that being said, he didn't have any complaints about any other meals onboard after that evening. My wife ordered the same steak a few days later in Grand Pacific and it wasn't overcooked. The food in O'Sheehans Bar and Grill was great too, and it was a great place to go to to grab a quiet breakfast, an afternoon snack or lunch, or even a dinner. We didn't try the food in the specialty restaurants, Orchid Garden, the poolside barbecues and poolside buffet, or Great Outdoors, so I am not able to comment on the food over in those areas. Service and staff: The bartenders were attentive and quick despite small lines that formed for drinks from time to time, particularly at the poolside bar. The cruise staff was friendly and attentive at all times. Our room stewardess Mici was awesome. Interestingly enough, we ran into the assistant Maitre'D DeRon, who was in the Manhattan Dining room on the Breakaway back during our 2016 trip, on the Norwegian Gem. He was at O'Sheehans during the late morning, and then staffed later in the evening at the Magenta Dining room. It was great running into him again. He remembered my family and I from our trip, despite seeing hundreds of thousands of passengers during the past three years. He's a great guy! The service was slow though sometimes at O'Sheehans, and was excruciatingly slow during our second night when we ate at the Magenta Dining Room. Besides that though, the service was actually fast, and I found that service during dinner was quicker on the Gem than on the Breakaway in 2016. The Ship: The Gem is a beautiful ship. I love how they renovated the Bliss Lounge. When I went in 2011 they had curtains, and sofas that looked more like day beds. They also had a couple of bowling lanes which was interesting. The new look is great though and it has a cool quiet vibe to it , with clear lights. It wasn't terrible before or anything like that, but the changes that they made the club were great. The ship though has some minor visible signs of wear such as in the carpet, the bottom of the closet door in our stateroom, the vent in our bathroom ceiling of the stateroom, and scratches on the elevator. That's to be expected though, as this ship has been around for a while. Bermuda: Bermuda is beautiful and clean. I love how whenever I go there, I'm not hounded by a group of people screaming and hollering for me to ride in their taxi. I also love it how whenever I go into a store, I'm not being pestered to buy their souvenirs. There isn't any visible poverty or sketchy areas. It's safe and beautiful, and is my favorite cruise stop. I've been all over the Caribbean, and in my opinion, you just can't beat being in Bermuda for three days. My wife and I are already looking forward to going again. This was our third trip to Bermuda but there is so much of the island that we have yet to see. Embarkation/Disembarkation: Were smooth as usual Getting off the ship was the quickest and easiest disembarkation that I ever experienced. Even my brother in law who had never cruised on Norwegian was impressed. The lifejacket drill: Kudos to Norwegian for not having passengers have to grab their lifejacket, stand shoulder to shoulder on the overcrowded deck outside, do the lifeboat drill, then fight the crowds to return back to your stateroom. Norwegian has the right idea by having people meet in their respective muster stations without their lifejacket, have the crew demonstrate how to put on the lifejacket and work the various features, and then send the passengers off to enjoy the ship. Their lifejacket drills are always quick and easy. Activities: There was always something to do around the ship. The cruise director Luz and her staff were engaging and great. There was always an activity to participate in for anyone who was looking for something to do. The weather and sailing conditions: There were rough seas on the way down, and on the way back. There was even a waterspout that I spotted on the horizon during day two, but it was very far from the ship and not in the direction we were heading. It was pretty cool actually. On the second to the last day, we hit an Atlantic Ocean Storm, which was also neat to experience. I'm somewhat of a weather nut, being an Earth Science Major, so events such as this are exciting to me. Besides that though, the weather was great especially for embarkation from Boston. Bermuda was mostly cloudy with showers during the first two days, but the third and final day was sunny and beautiful, perfect for hitting the beach. Overall, this was a great vacation and there weren't any disappointments. Out of our group, I was the only one who sailed on the Gem before. Some of my family members are picky , but they had a great time too and enjoyed the cruise. It was great being able to take a cruise on my favorite ship to my favorite vacation destination. It was my first time sailing out of Boston and I enjoyed it. I have to say that I'm a big fan of sailing out of Boston on a Friday, and returning to Boston on a Friday, giving me Saturday and Sunday to relax and recover, and of course catch up on laundry! Read Less
Sail Date August 2019
I choose this cruise because it was offered during summer and the port was convenient to where I lived. I was able to park around a block from the cruise ship which added to the convenience of embarkation and disembarkation. The ship ... Read More
I choose this cruise because it was offered during summer and the port was convenient to where I lived. I was able to park around a block from the cruise ship which added to the convenience of embarkation and disembarkation. The ship was adequate but the seating in lounges and the dining rooms was not very comfortable. The cabin I was in, room 5610, was the worst room I have ever had. It was not its' appearance that was problematic. The room was the nosiest room I have ever had in comparison to seven other cruises I have been on and any hotel room I have had in my lifetime. I was awakened all night long. I called several times to complain and find out what was going on and someone was sent to listen to the noise to determine what it was. Then one morning I was out in the hallway and was able to hear the noise well. I asked the steward if there was an ice machine in the area behind the doors. He said there was. At least I determined what the problem was! I was sent a cheese plate. I would have preferred getting a good night's sleep. My dining experience was mixed. The buffet was very good. I particularly liked the Indian food and the variety. A tip if you like smoked salmon is that you can ask for a portion of it at breakfast (It is no longer on the buffet). There was a lot of congestion around the beverage area. I always like one meal to be a sit down meal so I ate in the dining rooms for dinner. The menu had a variety of items. What I found was anything that was a soup or had a gravy or sauce was awful. The food, of course, had been prepared in advance. Unfortunately, it became concentrated and the salt content and subsequent taste was horrific. This was true of ALL sauces. The salads and dressings were very good and the hot lava cake was to die for. Also of note is that I had only one fresh cup of coffee during the entire cruise. The entertainment in the main theater was very good. I had been on a Norwegian cruise before and had not liked the main theater entertainment so this was a pleasant surprise. Piano entertainers in the lounges could play the piano but were not great singers. As I said before, the lounge chairs were not very comfortable. I did participate in some daytime activities and they were enjoyable but I think there needs to be more activities to choose from at all times of the day. The gym and massages were excellent. The service was great. My steward was very responsive. All staff were very professional and helpful although feigning ignorance of the noise situation. Photos were too expensive and I didn't see great buys in the duty free shops. The only port was Bermuda. The Naval Dockyard offers a lot and is easy to navigate. Don't waste money on excursions. Almost as soon as you get off the ship and pass regulated areas and excursion vehicles, there are people to direct you and you'll be able to find everything you need to get around Bermuda. For example, there is someone who looks like a school crossing guard you can tell what you want to do. We wanted to go to Horseshoe Bay and were directed to a minibus that charged $7 each way per person. If we had gone on the excursion it would have been $40 or $45. Also at the naval dockyard is a tram that will bring you all over the area (specified stops) for no charge. There are restaurants, mini golf, mini mall, beach, pirate ship you can jump off, dolphin experience, music, segway tours, public buses, water sports, boats, pharmacy, music, hair braiding, rum cake, glass blowing, liquor stores, ferrys to Hamilton and ST. George. If you go to Hamilton, remember stores close around 5:30. Beautiful linens but you have to be rich to indulge in a hand towel for $50. Get a dark and stormy somewhere. The ferry to St. George is a complimentary service of Norwegian. Go to Turtle beach. In regard to my daughter, she is 19. There were no activities exclusively for her age. This was very disappointing. There are many college aged kids and there should have been some ice breakers or social gatherings to help them connect. The solo traveler activities were for travelers in 40s and 50s. Read Less
Sail Date August 2019
Norwegian Gem Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.7
Entertainment 4.5 3.9
Public Rooms 3.5 4.1
Fitness Recreation 3.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.1
Value For Money 5.0 3.8
Rates 4.0 3.8

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