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1 Helpful Vote
Sail Date: August 2019
The crew - all of them - were friendly, professional, knowledgeable and helpful. The head chef was great; he showed care, consideration and understanding for my vegan companion's dietary needs, and was genuinely interested in our ... Read More
The crew - all of them - were friendly, professional, knowledgeable and helpful. The head chef was great; he showed care, consideration and understanding for my vegan companion's dietary needs, and was genuinely interested in our dining experience. He even explained how she could use the signage color coding to determine vegan vs non-vegan food offerings. Speaking of which - the Breakaway has the best dining experience I've had in over 10 years and 15+ cruises. The variety, taste, quality and presentation was fantastic no matter if we ate in the buffet or any of the specialty restaurants. We had a 2-person occupancy balcony room that was more than adequate for our needs. The bed, however, was very firm - fine for me but too hard for my Significant Other. Our cabin steward also made our cruising experience excellent. I cannot say enough about how wonderful her service was. There was plenty of entertainment options on-board the ship, along with activities for adults, young adults and children. [The kids and teens will love deck 16 aft - water slides, obstacle course, I ran into several of the "unseen staff" - the engineers, maintenance personnel, etc. - thanks to my insomnia. They were all professional, friendly and helpful. They even gave me great tips on shore locations, ship events, etc. The art auction staff was very helpful and pleasant. They were incredibly helpful with information on appraisals for my existing art purchases. [My only "complaint" - can you please stop pushing the Peter Max artwork? Please???? ;-)] The ship appeared to be well maintained, clean and organized, with just the right level of lighting throughout. There were plenty of shore excursions and port shopping. [Unfortunately, I cannot comment with any authority on the shore excursions as I didn't take any this trip - I was taking a "complete rest" vacation cruise for a change.] There were a couple minor complaints: 1. This is the first ship I've been on where there were no locker rooms/showers available for users of the gym. I was not the only passenger that commented on the lack of shower facilities at the gym. 2. The H2O adult-only deck needs shade - desperately! This deck area is awash in sun - too much sun. [This was area that other passengers commented upon; makes this deck area undesirable.] 3. Jimmy Buffet's seemed like a neglected afterthought by the ship's designers when they discovered they had unused deck space. The lack of activities or events there was palpable. And, IMHO, a waste of a great name, trademark brand and NCL investment. No Happy Hour. No "Kid's Only" non-alcoholic events (a pity since Buffet's is located adjacent to the kids recreation area). No special events/tastings/demonstrations/celebrations. Why is it this venue even there if NCL isn't going to take advantage of the Jimmy Buffet "island/laid back/soft partying" experience that is the Jimmy Buffet experience? 4. Bring your own coffee/cold drink container: I forgot to bring my cold drink bottle, so I broke down and bought one from the ship's stores. Someone at NCL needs to find new suppliers for this merchandise. I bought one cold drink cup and its lid broke within 3 hours. A second was defective. The third - exchanged the evening before disembarkation - broke its lid right after leaving the port building. I wouldn't comment if I did something stupid like dropping them, because they would be my fault and problem, not NCL's. But, they all broke on their own accord after little or no use. 5. Disembarkation: This seemed to take much longer than the entire check-in and embarkation process. I noticed that disembarkation was often held up by long pauses as certain people passed through NCL security; NCL Security personnel often had to take 1-2 minutes typing something into the computerized profiles of the just-exited passenger before resuming disembarkation. US Border and Customs Enforcement was not the source of any delays. 6. The safety drill prior to launch: Seemed a bit disorganized compared to the other ships I've cruised, including prior NCL cruises. In summary, these "complaints" are minor; no situation or facility is perfect. The overall experience was excellent. Read Less
1 Helpful Vote
Sail Date: August 2019
Generally the ship was nice and clean. The food was above average. Entertainment was very good. Staff was courteous and always helpful. Biggest problem with ship is the swimming pool situation and no real adult area. That makes this ... Read More
Generally the ship was nice and clean. The food was above average. Entertainment was very good. Staff was courteous and always helpful. Biggest problem with ship is the swimming pool situation and no real adult area. That makes this ship a very poor choice for me and most adults I know. Hard to believe whoever designed this ship missed on this one. First time i cruised Norwegian, but I will need to check ship out in more detail before I cruise with them again. The agent I booked with said there was an adult pool and area. He was correct, but the pool was tiny, there was only one adult hot tub and there were kids all over the place. Also, whats the point of having a small pool and the entire thing is 6'8" deep. everyone was hanging on the sides because no one like treading water in the middle when you are trying to relax and talk to friends. design people really messed up big time. I was not the only one complaining. It seemed to be what many people talked about everyday. Variety of bars was great, but usually difficult to get a drink. What makes it worse is paying for the drink package and spending half you time trying to get drinks just to get your moneys worth. Also for the price you pay for drink package, they should have bottled water. Very poor! Agent told me they did have bottled water with package, but was wrong. Very disappointed, as i am a water drinker more than an alcohol drinker. I had to spend money to buy bottled water. Read Less
12 Helpful Votes
Sail Date: July 2019
I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale? After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given ... Read More
I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale? After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given a single bed even though we booked a double beds. We feared my mother's luggage was lost, since it was several hours without it at the room. I spoke with another guest who said that his luggage was put on the wrong ship. We tried to call our room attendant "Brianna", but the number was a busy signal. We called Guest Services, but the number was also busy. The luggage finally arrived around 9 PM while we were eating what tasted like frozen food or bad airplane food in the main dining hall. We then met our real room attendant who explained that the number didn't work because "she went home today on vacation." Not sure why they couldn't replace the card with the correct attendant's name and number? Shortly after eating/drinking on the ship, we would get horrible cramps. We did not know the cause until after looking up the symptoms on the internet today (the cruise charged $35 per device each day for WiFi) that we had contracted THE NOROVIRUS! Why did we contract the Norovirus? "Washy Washy" was not everywhere on the ship and we watched the workers clean the tables without gloves and without disinfectant. The ship was dirty and we saw crumbs on the floor and on the tables everywhere. The tables were cleaned with wet rags and food everywhere was not bussed. So much so, that seagulls would have feasts on the deck outside on the questionable food no one seemed to enjoy. Comfortable sleep did not happen because we didn't have working AC the entire trip. We called maintenance the first night to fix the AC, but there still was no cold air circulating in our room. We would feel cold air while passing other guests' rooms and in other parts of the ship. The repair man explained that the coldest our room was allowed to get is 73 degrees and the ship utilizes "chilled recycled ocean water." However, 73 degrees would have been tolerable unlike the 80 degree room that we had. We were sweating laying on top of the covers every night tossing and turning. Everytime we reached out to Guest Services, a person who could not understand English very well would get confused and tell us everything was fine. To make matters worse, our toliet would not flush and the sink constantly made a loud gurgling sound. The toliet was fixed a total of 4 times and the AC was "fixed" about the same amount if not more. The bathroom smelled of rank sewage, so we had to constantly spray hair spray in there to not gag every time we had to enter. The shower was also repaired twice, since only scalding hot water came out. We spoke with 4 other guests that claimed their room FLOODED! The toliet and shower eventually worked on the last day of the trip, but the AC never worked. We are leaving the trip completely exausted (and sick). The entertainment on the ship was beyond cheesy and usually involved the ship begging for more money. The ship's shops were desperate money grabs, much like the $5.50 bottle of Aquafina placed in our room to "tempt" us. The food was subpar and every meal oredered was taking a chance. During one dinner, I ordered French Onion soup because I thought how can you mess that up? Much to my suprise, that was bad too. The soup tasted like only beef stock and had no flavors of onion, salt, or bouillon. The ship also kept trying to pass off certain foods as gourmet. For example, one appetizer on the menu was "cream cheese and crab stuffed wonton with a sweet chilli sauce". Isn't that called, "crab rangoon"? We noticed a lot of interesting menu items that we believed to be recycled leftovers from other meals like adding bacon to sauerkraut. We picked snorkeling/beach day for our excursion in Freeport, Bahamas which came be to around $150. When we arrived to get on the bus for the excursion, we were informed that the snorkeling was canceled due to weather. The ship did not inform us earlier of this and instead loaded up a tour bus full of guests whom we suspect were charged the full amount for a 15 minute shuttle to the beach. Instead, we went back to the ship and asked for a refund. We then caught a taxi which only came to $14 for both of us. The White Party/Glow Party was held from 10:30 PM-12:00 AM the night before a port of call was 7 AM. The party took place by the pool deck and it was raining. The workers were squeegeeing the deck and the DJ was trying to get the crowd to come out from hiding from the rain. After the rain stopped, the crowd came out to dance and consisted mainly of small children. The DJ played EDM music for a bit, then switched to explicit rap much to the horror of the parents in attendance. They had a twerk contest on the stage and parents were taking their children to leave. A woman with a see through dress and a thong on got in the splits and began dancing like a stripper on the stage for everyone to see, kids and adults alike. There were other people on stage dancing that kept it clean, but she had to be pulled off stage because she was showing her buttcrack/vagina. There looked to be children watching as young as 5-12 years old. The DJ was blasting Cardi B songs and asked the crowd of kids to sing along to the explicitly laced lyrics. I left after that, since I had no interest in twerking around little kids. Small things such as crew members not knowing guests' names, no towel animals, and no drinks being served by the beach chairs were also a disappointment. We cruised with NCL in 2015 and had a fantastic time, so we suspect there must have been a restructuring within management. The cruise reaked of budget cuts and corporate greed. We suspect that the workers were paid very little and we were told that they rarely get to go home to their families in their home countries. Sorry if this was too much to read, but I did not want to spare any of the details. I posted this on NCL's Facebook page, but it was taken down by the moderators (suprise). Read Less
1 Helpful Vote
Sail Date: July 2019
I choose Norwegian Escape to Bermuda because I wanted lots of time to relax and be pampered, great excursions and one port of destination. From boarding to disembarkation, I felt like I was treated like a queen...but I do tend to act like ... Read More
I choose Norwegian Escape to Bermuda because I wanted lots of time to relax and be pampered, great excursions and one port of destination. From boarding to disembarkation, I felt like I was treated like a queen...but I do tend to act like one. Lol. The staff referred to me by name (which blew my mind), they remembered details and special needs. I honestly do not have the time to explain the quality of the freestyle dining in terms of food, presentation, and staff. You honestly would think the Maitre D's were taking care of royalty. The entertainment was great. An older couple who were on their 27th cruise with different cruise lines told me that it was the best entertainment they had ever encountered. I don't have the comparison, because this was my first extended cruise, but OMG...the entertainment was first class with Broadway and Motown entertainers, as well as comedians from well known television shows. Would I do it again? I can't wait to do it again. I am hypersensitive to cigarette smoke, so my only displeasure is that some of the events I wanted to attend were or the two smoking floors and required me to go in and out so that the faint smell did not cause me difficulty. Please note that the faint smell did not bother most people, and probably would not bother 99.9 but as always, cigarette smoke can cause headaches for me. Excursions were professional and fun! Read Less
2 Helpful Votes
Sail Date: July 2019
We flew from Sydney, Australia, to visit the Baltic region for the first time. We have cruised once before on NCL (Rome to Spain round-trip). We choose NCL usually because it offers a variety of entertainment and similar standard of ... Read More
We flew from Sydney, Australia, to visit the Baltic region for the first time. We have cruised once before on NCL (Rome to Spain round-trip). We choose NCL usually because it offers a variety of entertainment and similar standard of service that we like. We would be happy to travel again on this ship. Here are some observations. DINING Good: Variety of dining options. O'sheehans is often a favourite. We had 4 additional choices as part of our package. Le Bistro, Cagneys and Moderno are always winners (usually an add on). Needs tweaking: The garden cafe is good for all but close table seating made it difficult to move around when necessary. This can be managed by choosing to dine in Savor or Taste restaurants. Sometimes in the garden cafe, there were dishes that were cold by the time you sat down to eat at the table. For example, scrambled eggs, meat dishes that are meant to be hot, and Indian dishes. I imagine that could cause food to be wasted. I prefer hot food to be eaten at that same temperature. Specialty restaurants did not have this problem. Service: All good during our stay and in all areas of the ship. Entertainment: We love listening to live music. The Syd Norman Pour House had a band with a variety of vocalists that really worked hard to sing and engage the crowd. Definitely a winner for me to sing along with 70,80,90's music. The venue was often crowded. Burn the floor was a good show too. Any longer would have been repetitive. Their energy is amazing. Ancora was an opera/classical group of 4 that were simply fantastic. The range and quality of their voices was breathtaking. I didn't go to see the Cirque show. The additional cost was not the issue. I'm just not into the circus theme. There were other entertainment options too. I liked the interactive games on level 6 that engaged the audience. Nothing complicated, but amusing Room: We had a mini suite on deck 9 forward. While close to level 8 entertainment venue, we slept soundly. Fixtures and fittings are beginning to show some signs of age but, this did not impact on our comfort. Recommendations: Based on personal preference. More ping pong tables so that adults can play, not just the kids. Maybe more area in the gym for stretching, cooling etc in peak time. Also, a big thank you to Mario who was helpful in meeting the needs of the Cruise critic team when docking in Russia. Thanks to Tammy and Patrick (friendly cruise critic cruisers) too. Read Less
2 Helpful Votes
Sail Date: April 2019
My wife and I are avid cruisers. We're usually among the younger couples on a cruise, but we've literally cruise around the world on many cruise lines and many many ships. But, I had never cruised on NCL. After hearing some good ... Read More
My wife and I are avid cruisers. We're usually among the younger couples on a cruise, but we've literally cruise around the world on many cruise lines and many many ships. But, I had never cruised on NCL. After hearing some good NCL reviews from my inlaws, we all planned a family trip together and off we went... Let me start by saying our first day started with car troubles. It happens. But on our ride down to Miami we read our cruise documents and were a bit concerned with the 2pm deadline to be on the ship. The ship wasn't scheduled to leave until 4:30pm and having been on many cruises, we know some people take their sweet time getting on last minute. Still, we called NCL to be cautious (car issues we had made it a tight window to get there by 2). The NCL rep on the phone said 2:30pm was the cut off. Our in laws, who had boarded, asked and were told 3:30pm. It would be nice for NCL just to be honest and clear with this information. Despite best efforts, emergencies do occur and people need to know the honest time. If they cant make it, let them know and they can turn around before driving all the way there just to be turned around. The embarkation process was smooth as people mentioned. But no, there's no excitement, dancing or extreme friendliness. In fact, the security at the metal detector consists mainly of a group of gril gossiping about their lives and not really caring about the guests. I actually tried to make friendly comments and was ignored because they were too busy with non work related drama talk. But got on board quickly and our room was ready. It's true there was no guidance or assistance, just hop on and go find your room. Room: The room was a balcony and nice size. Plenty of shelf space. My wife LOVED the dryer in the room next to the TV as it actually warmed up and worked. Many cruises we've been on, she's left with wet hair as you cant bring one on board and well...cruise ships are notorious for weak hairdryers in the bathroom. Bathroom was larger than we're used to with plenty of storage. Shower was larger than normal and I liked the glass enclosure so you dont have to worry about water getting outside of the shower curtain because all is enclosed. Balcony was nice sized although I did have to make 3 requests which took 4 or 5 days to have the balcony sliding glass door tracks greased (it made loud squealing noises while being opened/closed which would wake the dead). Steward: a bit weird that he never came and enthusiastically introduced himself. I actually never met him but went looking for him about day 4 about the balcony door and I spoke into an opened room and he was in there cleaning. My wife said he DID check that we got all of our luggage on the first day but I guess we're just used to a formal "Hi my name is ... I'll be taking care of your room." We never had a talk, etc. But our room care was fine. Food: I researched a lot and we chose this for food quality. We were not disappointed. I never ate at the buffet (I'm over cruise buffets). Each night we went to either Taste, Savor, or Manhattan. Food was good and servers were friendly, good, and generally fast. We LOVED Manhattan. All 3 are free but Manhattan clearly shines with decor and dance floor with live music. I had some memorable deserts there. But memories of dancing with my wife were best. Taste and Savor have the exact same menus as Manhattan. Savor and Taste are the same, but across from each other. But are good. O'Sheehans: food was good. SERVICE IS HORRIBLE. I'd try to each lunch here as the menu is tasty, it's not a buffet, and it's free. First day...fine. Second day: I waited an hour and a half and never got my food. People in all tables around me would get up and complain to matrade in white uniform about not getting food, no service, not getting meals although others at table were done already, etc. But there was no look of concern on the guy's face. I sat there and attempted to not add to the drama. He never checked on me once or asked how I was. Eventually I left hungry. I order a chicken sandwich which is all I ordered. Apparently an hour and a half for a chicken sandwich isnt long enough. I went to the hostess stand and asked to talk to him. She called him and asked me to wait. After waiting 30 minutes for a seat and an hour and a half for food that never came, I waited 5 minutes and he never showed. I asked that he called my room. I walked away and a server chased me and said my food was almost ready. I refused to return after 2 hours of being ignored. Btw: I'm 6'4"...I stand out. I didn't think I'd get a call so I called guests services. He returned my call and offered to treat my wife and I to dinner at La Cucina the following night, which sounded good. But the main thing is I wanted service at O'sheehans to improve and be acknowledged. I returned the next day and he was working hard to correct the issue. Seems it took this to get things turned around. Unfortunately, the service at La Cucina the following night was horrible. We never saw our server after our order. People around us left without ordering desert although they were still hungry. Our food was "ok" but not great. My wife thought the salmon was salty. My meal was cold. We weren't offered desert under the "apologized arrangement " so we left and went downstairs to another restaurant. While there we ran into the original matrade who was wondering why we had not had desert at La Cucina. We informed him that we weren't offered it. He insisted on bringing my wife tiramisu from the restaurant and she enjoyed it. Apparently there was another misunderstanding and we should have been offered desert. Anyways, his efforts were appreciated. But bare in mind that that meal would have costs us $120 had we paid (it's an ala carte restaurant) and all meals in free Taste, Savor and Manhattan were better. O'Sheehans is definitely a sore spot regarding service on this ship. Excursions: didn't do any. We've been to these ports many times and opted for walks or beach days. Pool area: full of all sorts of people who never get out of the pool yet drink all day. HMMM...pool was always packed never got near it. SHOWS: Saw Burn the Floor and Rock the Ages. Loved both. Also see Burn the Floor at Manhattan dinner one night. They're very talented. BANDS: Jamaican band in atrium and in Manhattan played hits from many groups like The Righteous Brothers and are great. Activities: didnt do many. The "escape room" isn't really an escape room. Its disorganized and doesn't make sense. We did mini gulf upstairs and it was fun. People did rope course and rock wall and seemed to enjoy. There's 4 water slides. Didn't do casino or bingo but theatre seemed full of bingo players. If you eat at the Noodle Restaurant prepare to SMELL LIKE SMOKE due to casino smokers sharing the space. DISEMBARKING: Great and quick. Inlaws got stuck for nearly 2 hours though. Guess its luck of the draw. Fitness Center: big for a cruise. Tons of cardio equipment. Dumbbells but no barbells. 2 Smith machines. A stretching room and a spin cycle room. I liked how they didnt try to jam spa packages down your throat like most cruises. Comedies: weren't very funny. Photographs: photographers seemed inexperienced and unsure of angles, people arrangement or what to do with rude guests who walk in front of their shots. But I do like how they don't annoy you with photo attempts the entire cruise. Also, the photo area is VERY organized with photos in individual cases, not laid out everywhere. Stores: same ole same ship stores with cheap invicta watches thatv you've seen on ALL CRUISES. Gave cruise 4 out of 5. Would have been 5 if not for O'Sheehans service and watching many people experience what I did many times and on many different days. It's an issue. Read Less
2 Helpful Votes
Sail Date: April 2019
Joining my niece and her two girls for Spring break motivated us to book this cruise along with its convenience as we live in Manhattan. Overall I'd rate this experience under the "meh" category. I'm not a fan ... Read More
Joining my niece and her two girls for Spring break motivated us to book this cruise along with its convenience as we live in Manhattan. Overall I'd rate this experience under the "meh" category. I'm not a fan of these megaships and this confirmed my feeling. Way too many people, service not at Celebrity or Cunard standard for suite guests and, in some food venues, literally ineatable food. Haven concierges are helpful and it's good for embarkation and disembarkation. When I say ineatable I mean ineatable. Steak in Manhattan Room tasted like detergent. The Haven menu sounded good and rarely delivered in quality. Food all felt overly processed and not at what you pay for at Haven rates. Service in the Haven restaurant, though a pleasant room inside and outside dining, didn't live up to what it should be. (Eg waiting 10 minutes in the morning for coffee and coffee cups, I'm not kidding) Read Less
1 Helpful Vote
Sail Date: April 2019
This is my first cruise on Norwegian. Since I've done 2 RCL last year, those experiences were still fresh on my mind so I compare the three ships. Sadly I must say that Norwegian is like many had lamented, lagging behind other leading ... Read More
This is my first cruise on Norwegian. Since I've done 2 RCL last year, those experiences were still fresh on my mind so I compare the three ships. Sadly I must say that Norwegian is like many had lamented, lagging behind other leading cruise lines now. Ship: Escape is quite impressive in size and plan. I like the water slides/park, rope course, and very nice mini golf course. Escape also seems to be rocking harder at similar weather, and definitely shakes (at 6th floor MDR you can clearly feel the tremble - as if someone's shaking legs at your table, and you can feel it at times even in the 16th floor Garden Cafe!). Can't help but think of the listing incident. Our last day had huge wind - 70+ miles, waves several meters high, but we were safe. I do like the casino not being as smelly as some other ships, and the atrium always having some interesting activities. Summary: RCL wins because they offer surf simulator and flight simulator. Skating rinks, rock climbing etc. And overall smoother ride. Cabin: Had mini suite on Escape, and Balcony on Allure/Anthem. I like Escape's cabin number plate, with "make up room", "at home", "do not disturb" indicators. Size wise they seem similar, but mini suite had bigger/nicer bathroom. The biggest complaints I have against Escape are listed further down in cabin review Summary: Easy win for RCL here. Food: MDR was a semi-disaster. Even if you go there at an early time, you might have to wait a bit to get in. The menu had few things special usually, and you have to wait a super long time for any course. The waiting staff were slow refilling (my water glass was empty and 10 mins past no one filled it up. I finally got a chance to ask the waitress and it took another 10 mins to get it). It was so bad that after the first 2 days, we went to Garden Cafe pretty much all the time. Norwegian claimed "Nobody does dining like Norwegian". They're right - we haven't seen a slower MDR on Carnival, RCL, or Celebrity! Anthem/Allure MDR was quite efficient and always had something interesting to order. I think it's not that Escape staff was bad, but they seem very short on hand in MDR. One waiter has to deal with many tables. It almost makes one think Norwegian deliberately drove traffic to Garden Cafe. But at least Garden Cafe is its saving grace. It's much better than RCL's horrendous windjammer. There's barely any long lines in Garden Cafe AND never ever had one had to wait outside the Cafe waiting to get in. Windjammer of RCL is small and jampacked, had food that's not that good and a few times had lines 20-30 mins long waiting outside to get in! We ended up mostly using MDR on RCL. Summary: RCL edges out, only slightly. Much better buffet on Escape can't fully compensate for the huge lack of finer dining option (sans paying extra for specialty dining). Entertainment: We booked every show, including escape room (you should book them right after you get on ship, in the box office) on Escape. The main, Broadway-quality show, After Midnight - nearly everyone of us fell asleep during some part of it. It's great singing, great showcase of jazz. But not including other music style AND without a real plot made it boring. The comedy shows were fine, same quality as other ships. The staff talent show - I was wowed. Grace from the O'Sheehan packed a powerful voice. She's in the wrong line of work and deserves a better stage. The Chinese dancer was quite professional and chose music nicely with good choreography. The magician was fine. Later ones were not as good but still quite impressive. The Knights - a huge letdown. They picked mostly obscure songs from the most famous knighted singers, and the few that were famous, you can't tell until the 3rd line! Somehow they managed to take every song and sign it in their own way, and not a good way! Their voices were ranging from OK to very good, but they shouldn't be singing pop songs. One of them should be belting out Broadway hits instead. Dizzy the magician was great! He's really funny and had some very nice tricks that I still scratch my head. But the real surprise was Choir of Men. I never heard of them before but they were fantastic! Like Knights, they took famous songs and sang in their own way, except it's a very good way! One of the Knights member joked at the end of their show said a Choir of Men member "came to watch their show on his off day, just to see how it shouldn't be done". It's actually true. Where Knights failed miserably, Choir of Men triumphed. From a powerful rendition of Adele's Hello to touching love ballade (not sure whose song was it). They chose different voices for different songs and nailed most of them. The bar tender, sadly, did not have a great voice but was tasked on two songs not well suited for him, particularly Sia's Chandelier?? He couldn't really do it, despite the nice harmony created by the team. But overall this is a 5-star show. I'd say don't miss Dizzy's show and definitely not Choir of Men! Activities wise it's similar to RCL, and the atrium big screen is nice for both simultcast and other activities. Summary: RCL still wins out easily. Anthem had We will rock you and Allure betters with Mamma Mia. Both had some impressive acts flown in to perform some shows and every show on RCL ships were quite good. The escape room on Escape is very similar to the one in 270 on Anthem, so that's even. Pool: Didn't really use it much. Hot tub usually quite busy, including spice H2O. The waterfall was quite gimmicky. Summary: RCL edges out slightly with bigger and better equipped solarium vs the small spice H2O. Fitness: Escape has decent size, and better classes at a slightly lower price for unlimited. It's way more packed the first two days than both of the RCL ships too. But one equipment had a bad seat from beginning till end of cruise despite that they said they called it in a while ago. Summary: This might be the only Norwegian win here. Port: Bermuda is nice! I like the beaches all looking different. View from lighthouse was very nice too. We heard various opinions that said Elbow Beach had the pinkest sand, or Horseshoe had the pinkest sad. But as we discovered, Jobson's Cove definitely had the pinkest sand of the 3, and possibly all beaches! One thing though - don't pick up anything translucent on the beach. And if you don't have place for your snorkeling gear, don't worry. Most of the beaches had few fishes. Horseshoe had like 10, Jobson's Cove had 4. My son said he saw more fish at the Garden Cafe... (There is actually reasonable number of fish at Tobacco Bay though, which has nice rock formations too). BTW surprisingly, even though the water's cold, once you get in, it wasn't so bad. On nice sunny April days, you can swim. We didn't book any excursions and didn't feel the need to. Took Escape's ferry to St. George and most other times were using public bus and ferry (bought bus tickets in post office). That was fine - the bus was slow and no clear schedule at individual stops, so we took taxi at times too. Final verdit: While we enjoyed our trip quite a bit, Norwegian was disappointing as it had the same price as RCL but definitely failed to provide the same entertainment and service. Read Less
2 Helpful Votes
Sail Date: April 2019
We arrived at noon to embark and due to the volume of people, we had to make a line for emigration and it took us about an hour and a half to embark. Our first dining experience took place at the Venetian restaurant. We had a good ... Read More
We arrived at noon to embark and due to the volume of people, we had to make a line for emigration and it took us about an hour and a half to embark. Our first dining experience took place at the Venetian restaurant. We had a good experience due the service and food quality. After our lunch, we received an induction on the safety instructions which are mandatory by an international regulation. On the second day we went through a bad experience because we found bed bugs on both of our beds which we reported to customer service. Mr. Cardenas made immediate arrangements for the appropriate personnel to revise our room and we were moved to another room. Our luggage was taken by the staff as a percussion for laundry and steam cleaning for which we remained without our belongings until the following day. I suffered stomach flu with nausea and diarrhea during that night. I visited the medical center which prevented me from going to the excursion. The doctor ordered confinement with a special diet during 24 hours and I spent all Friday in my room. I wanted to watch TV all day and I discovered that there is a very limited channel selection which includes only one movie channel. I discovered that on the main menu of the TV there was an option for pay per view channels ($10.00) which in an air plane would easily be included on the fare. The lack of movie selection and the fact that I had to pay per view was frustrating and inconvenient. When my mother and her friend were able to go to the excursion that day and their experience was not the best because there was lack of guidance and they did not know where they had to take the bus to the Chacchoben Mayan Ruins. There was a lot of people and thy were going to different places so due to the lack of guidance it seem very confusing. We received the Freestyle Daily informational bulletin and we observed that some events are indicated as free but once you arrive, it is indicated that there is a cost to participate on them. We had the opportunity to visit the Garden Cafe, Venetian, Aqua and Bamboo which had variety and good service. The swimming pool was very small like a jacuzzi and there were so many people there that it was impossible to approach. The room service staff was friendly and professional as well as the waiters and buffet personnel and the customer service desk this made us feel well.We disembarked very early in the morning after breakfast and it was very organized. . Read Less
Sail Date: March 2019
I will start out with the positive... getting onto the ship was a breeze. The last time we sailed from NY it was a complete disaster so I was super pleased with the level of professionalism and efficiency from all involved. Walking into ... Read More
I will start out with the positive... getting onto the ship was a breeze. The last time we sailed from NY it was a complete disaster so I was super pleased with the level of professionalism and efficiency from all involved. Walking into the ship it was clean, inviting and exciting. As always we made a quick dash to get band for the “vibe” or on this ship “posh” Our very first cruise was I. This ship so I was excited to sail on it again. We were able to get to our stateroom very quickly and bags arrived in a fairly timely manner. Upon meeting our cabin steward he was one of the best we have ever had. Not the least bit overbearing and always did a phenomenal job. We had booked 2 special days for our parents for their anniversary and my mother’s birthday. He excited both with precision and detail which we so greatly appreciated. When we were settled my family and I all decided to check out the posh as we like to spend a good chunk of our time there. From the get go there was not a good vibe up there, pun intended. Normally the staff is always happy smiling and knew our names by the second day. This was not the case with posh. We get this “upgrade” so we always have a place to go for some quiet and that extra special service. The space was loud because of its close proximity to the main pool deck. We were brought water only once and never offered a cocktail or fruit plate. Each time We wanted a refill on water or a cocktail we would have to get up and go to the bar and order and retrieve it ourselves. While not the end of the world I found myself questioning why we paid extra for essentially nothing. On top of that the staff was not friendly there. I was highly disappointed and decided to spend my time elsewhere. Waiting at all bars was almost unbearable but I do understand that there are only so many bartenders and many guests in the ship. When checking into Le Bistro we were again met with an unfriendly face. The hostess did not seem accommodating or kind at all. When dining we decided to indulge in a bottle of wine not included in our package. The sommelier was one the most knowledgeable and kind we have ever met. He absolutely made our experience at Le Bistro much better. Without him the meal would have been sub par. The dealers in the casino were great fun. I found myself looking for the same ones day and night as they made the experience of losing money a little but better with their humor and small talk. I decided one night to use the salon for a blowout. I scheduled the appointment for 730 so I would have enough time to get ready before dinner. After waiting 20 minutes after checking in I approached the front desk to see what the deal was. I was met with “oh no one came for you yet?” After attempting to reschedule for the next day, the stylist irina appeared. From my understanding of my talk with both the front desk and Irina, I was double booked with another haircut she was performing before me. I once again did not feel like I was a priority in the least bit. She styled my hair and I was able to make dinner by the skin of my teeth. I must say that experience was extremely disappointing to me. Bar service in the casino was also extremely lack luster, however the male and female bartenders at the casino bar were beyond kind and committed my name and drink order to memory. Priscilla queen of the desert was a highlight of the cruise. The cast was PHENOMENAL. We were lucky enough to meet some of the cast and they were so kind. As regular cruiser we look forward to meeting other LGBT friends at the Friends Of Dorothy gathering. The name change of the meeting is not my favorite. The location for the meeting this cruise was not the most desired spot, we much preferred it when it was held at shakers. One of the most disappointing things to happen was at great stirrup cay. One of the main reasons I went on this cruise was to swim with the pigs. I understand that the tide is beyond NCLs control but a warning of such might have been nice before we went to check In. The Epics layout overall is not my favorite and I’m happy to see that other ships have not been modeled after it. Overall the cruise was ok, nothing to write home about. As loyal NCL cruisers we will return as guests but I think we may explore other lines after the lack of customer service. Read Less
Sail Date: March 2019
Staff was marvelous. They were very attentive. We had the drink package. The drinks were excellent especially the martinis at the Champagne bar. The ship was very clean. Food was good in dining room. Buffet was decent. Shore ... Read More
Staff was marvelous. They were very attentive. We had the drink package. The drinks were excellent especially the martinis at the Champagne bar. The ship was very clean. Food was good in dining room. Buffet was decent. Shore excursions were not impressive and they were always late. They would tell you to meet in the theater at 8:45 but you wouldn't get called for your excursion until 9:45. Felt like a lot of time was wasted waiting for the shore excursions. We tried to go to the beach in Ecuador but it took 1.5 hours to get there. We were supposed to have 3 hours at the beach but ended up only getting 1.5 hours. Enjoyed the activities that were provided daily. Went to 3 specialty restaurants. The food was overcooked in the Moderno which is not the usual case for that restaurant. We were a bit disappointed. Shows were pretty good. Loved the quietness in our cabin. It was nice not hearing your neighbor open and close their drawers and flush their toilet. Read Less
Sail Date: March 2019
My family invited me on this cruise as a birthday celebration and it was a fantastic experience for the entire family. Lots of fun activities, great food and friendly staff. Our kids enjoyed the many amenities and we never had to worry ... Read More
My family invited me on this cruise as a birthday celebration and it was a fantastic experience for the entire family. Lots of fun activities, great food and friendly staff. Our kids enjoyed the many amenities and we never had to worry about them becoming bored. I usually do get seasick which was a concern for me, however I barely felt any movements. The on-board entertainment was excellent. The stateroom was comfortable and well laid for its size. The cleaning staff are very hard workers and respectful individuals. I recommend the drink package, with all that food you need to balance it out with something good to drink. The ship is so beautiful and clean you get the feeling that you are in a 5 star hotel. I ready for my next cruise with Norwegian and their fantastic crew, don’t change anything see you soon. Thank you for a vacation me and my family will never forget. Read Less
1 Helpful Vote
Sail Date: March 2019
NCL Dawn, March 3 to March 10. Mini-Suite Rm 11676 I’ll preface my critique noting that this was my first NCL cruise, but I’ll also add that I’ve cruised on Carnival and Royal Caribbean. First, boarding (mainly cause our ... Read More
NCL Dawn, March 3 to March 10. Mini-Suite Rm 11676 I’ll preface my critique noting that this was my first NCL cruise, but I’ll also add that I’ve cruised on Carnival and Royal Caribbean. First, boarding (mainly cause our departure was at 9:00pm) was very quick and easy - as I boarded at 1:00pm. Food in the Garden Cafe was available, and our room became available at approximately 3:00pm. We also booked three specialty dinning options, and our reservation times were all met. Teppanyaki: By far was my favorite. Great service, outstanding food from the edamame, fried rice and sea food selection was all worth it. Cagney’s: Was a close second on favorites. Great porterhouse steak. Le Bistro: Although the least favorite, it was worth the up charge. As for other food options, the Garden Cafe was OK - but not bad. The Venetian, Aqua and Bamboo were all good options if not at the specialty dinning location. Also, classy touch to provide appetizers at the casino later in the evening. We booked a few excursions, however the one that stood out was ANUD1011 Kayak & Snorkel Adventure on Antiqua. At $70.00 per person, we believe this excursion gave the most bang for the buck. Besides a ride thru the countryside, we kayaked thru the man grooves, hiked to a mountain top to view the Atlantic Ocean, then snorkeled. After our boat back to catch a bus back to the ship, water, rum punch and snacks we available. What really stood out was the professionalism and work ethic of the staff. Never a let down throughout the cruise - always courteous, and providing great service. The other thing that stood out was the ship never felt over crowded, and lines were minimal and always moved. If there was any negatives, general announcements were very hard to hear. The smoking room which was located on the sixth floor, sometimes leaked smoke into the bar area - and can be a bit overwhelming for non-smokers. Lastly, our Cabin Steward was very good, and besides the normal gratuities, I gave him an additional tip in person - but he didn’t seem happy. Not sure if I’m reading him wrong, or he was insulted. Overall, an oddly laid out ship really became its strength and appeal. And I took advantage of almost all of the ship, from sunning and swimming, sitting on my personal deck, multiple dinning locations, bars and gambling too - With my experience being excellent. I miss it, and would book another NCL cruise again. Read Less
Sail Date: February 2019
We went on this cruise with some of my wife's cousins, and we had a great time. Our cabin was fine, and we had a balcony so it was great to be able to look out over the water. Our cabin attendant was very nice, very professional. ... Read More
We went on this cruise with some of my wife's cousins, and we had a great time. Our cabin was fine, and we had a balcony so it was great to be able to look out over the water. Our cabin attendant was very nice, very professional. The staff on the ship were very friendly. I like the free style dining - there are lots of choices, and the food was very good. The entertainment at night was excellent. One of the dancing shows was phenomenal, and Lord Nil, magician/illusionist, was outstanding. Understand, that when you get to Belize, you are not going to the mainland unless you signed up for an excursion - you are actually going to an island owned by the cruise line, but the island was a lot of fun. They had a nice pool, a beach, and for a price, you could go ziplining (and it's really long extending over the water), parasailing, or you could go on a ropes course. And, of course, they had shops so you can spend some more of your hard earned cash! The next stop, Costa Maya in Mexico, offered a number of excursions. We took a 4 hour tour of Mayan ruins. Our guide, Frederico, was probably the most knowledgeable tour guide I've ever had. He seemed to know everything there was to know about the Mayan civilization. The ship had a nice fitness center with lots of treadmills, bikes, ellipticals, and other equipment. They also have a card room where you can go to play cards or other board games. The ship also provides some daily puzzles like Sudoku, crosswords, and trivia. The trip was definitely worth the experience. The cruise was a lot of fun, I just wish it had lasted longer. Read Less
3 Helpful Votes
Sail Date: February 2019
Disclosures: - Traveled with wife, both in our 30s; no kids or family on the trip - Both vegetarian, with extremely minimal alcohol intake Pros: - Excellent staff and service. As with our prior Norwegian experience, the staff ... Read More
Disclosures: - Traveled with wife, both in our 30s; no kids or family on the trip - Both vegetarian, with extremely minimal alcohol intake Pros: - Excellent staff and service. As with our prior Norwegian experience, the staff go out of their way whenever possible to accommodate your needs - Sports/water complex is an unexpected treat on the open ocean. Ropes course is death defying fun (I am intensely acrophobic). And water slide usage was limited only by my tolerance for climbing the tower over and over again. Water is gently warmed in all pools, making it very comfortable in 60-70 degree weather. - The gym is excellent, and an extremely small proportion of cruisers actually use it. Felt like an enormous private gym for the most part. - Oceanview balconies have beautiful views, and are built such that one can't accidentally peek into someone else's balcony space. Cons: - 1:4 staffing levels become noticeable during busiest dinner dining hours (6PM-8PM) - Due to the time of year, cold weather At Sea days made the ship feel quite crowded - Elevators are slow during the At Sea days and embarkation/disembarkation process. Not a problem for us, as the stairs were always accessible, but I could imagine issues Tips: - Pick a dining room/time (I would recommend the Manhattan Club for the rear views) early in the cruise and establish yourself with a server. The staff are extremely service oriented and can pamper you in unexpected ways if they know what you like. - Pick a port day and stay on the ship for at least some portion. Using the sports complex (minigolf, bocce, waterslides, and rope course) without a line is worth it if planned into your itinerary - Reserve all the shows you'd like on the first night. But just show up if you feel like going to any of the free shows. All of our shows had plenty of open seats for latecomers or standby's - Get a balcony room. On a trip with 3.5 at sea days in cold weather, you'll relish some quiet time with a beautiful view - For those same cold weather days, ensure you pack some additional warm clothes. Summary: - Good ship. Great service. Would book again, but only in warm weather. Norwegian again finds that amazing sweet spot on price and service. Read Less
Sail Date: February 2019
Overall this 7 day Western Caribbean cruise was fine. I love the free style dining. Most of the food was above average. The exception to that was the buffet and the 2 prime ribs I had in the dining rooms. The buffet was typical of a ... Read More
Overall this 7 day Western Caribbean cruise was fine. I love the free style dining. Most of the food was above average. The exception to that was the buffet and the 2 prime ribs I had in the dining rooms. The buffet was typical of a lot of buffets...….some food dried out, some food unidentifiable if not for the labeling and nasty people putting food in their mouths in line and then grabbing the ladle to put the next item on their plate. Also, I had prime rib in Alizar and at Cagney's and both were just not good. Oh well. The only other complaint, and this is a big one, was the ports of call. Please know that you are really not going to Belize, Mexico or the Bahamas. You are going to small islands owned (as far as I can tell) by the cruise lines. No one lives on these islands. They exist only to sell you tourist type stuff at hugely inflated prices. They are also jumping off places for your shore excursions. We booked snorkeling excursions at Harvest Caye and Costa Maya. The snorkeling at Harvest Caye was a big disappointment. Believe me, this snorkeling is not worth booking. The boat they take you out on is so crowded you are sitting hip to hip, shoulder to shoulder to the people you are sitting next to. The snorkeling itself is not good. You're not really on a reef. All you see is a lot of brown stuff and very few fish. That is the normal condition. Don't say I didn't warn you. O.K. .... a few positives ..... No mater where we dined, the dress code is casual. I loved that we didn't have to get all gussied up to eat. The crew for the most part were friendly or just indifferent (which is fine with me). I really can't recall coming in contact with a surly or rude employee. Also, the ship was kept pretty clean. I don't recall getting grossed out by any unsanitary conditions. Read Less
Sail Date: February 2019
We chose this cruise to leave from NY and not have to deal with airports. The ship was beautiful and clean. The food at every restaurant was excelllent. My luggage was broken in transport to my room. I filed a report and hoped they ... Read More
We chose this cruise to leave from NY and not have to deal with airports. The ship was beautiful and clean. The food at every restaurant was excelllent. My luggage was broken in transport to my room. I filed a report and hoped they would replace on the ship so I could transport my personal belongings back home. I contacted Customer Service twice after and received no response. We were supposed to have 3 beach days. The 2nd day was the private Island in the Bahamas. The weather was perfect but they said the tender couldn't go to the island due to wind. We were stuck on an overcrowded ship with over 1,500 kids who were allowed in the adult only pool and hot tub. Everyone complained about people reserving chairs that they didn't even use. On the last day, finally, the staff put stickers on the chair with times so if people didn't come to their chair, they would take the towels off. When you leave from NY, you expect 3 out of the 8 days to be at a beach. We got shortchanged without any compensation. the spa on the ship is beautiful, but very expensive. Read Less
Sail Date: February 2019
Just got back from a 7 day Western Caribbean cruise aboard the Epic out of Port Canaveral, Florida. Here are my thoughts on the vacation. -UBP. Got the Ultimate Beverage Package for the week. Was totally worth it. Great selection of ... Read More
Just got back from a 7 day Western Caribbean cruise aboard the Epic out of Port Canaveral, Florida. Here are my thoughts on the vacation. -UBP. Got the Ultimate Beverage Package for the week. Was totally worth it. Great selection of spirits, beer, and wine. The standard wine was excellent and was my drink of choice during the day. Totally saved us money. It was also nice not worrying about a tab at the end. Plenty of bartenders and really didnt have to wait in line for a drink. Best perk is that drinks are included on the private island. Very nice touch and adds the feeling that you are at an all inclusive resort for the day. Bartenders even remembered my drinks. -Food. Excellent food. My favorite was the steak house, French restaurant, and the Chinese. Chinese is included and not a specialty restaurant, bonus. Buffet has everything and very tasteful. Also, did room service which was great and offered pizza. Yum. Staff was very attentive and kept the food always stocked and very happy to help in anyway. -Entertainment: Broadway quality on the shows, make sure you take advantage and attend. You wont be disappointed. Nightclub Bliss was great for dancing. Also, during the cruise we watched the Super Bowl at H20 on the massive screen. Very cool experience. Plus they had a tailgating buffet of all the football food that you expected. Really a great way to watch the big game. Spa is massive and totally worth the pass price. Great place to relax after a long day on shore. Staff: Best part of the boat. Great staff that are always in a good mode and friendly. The hotel director, Nelson is great guy and very approachable. You see him everywhere around the ship. Our room attendant did a great job and kept our cabin cleaned and stocked all the time. Bottom line, this is one of the best cruises I've been on and I have tried them all. Great cruise of just about anyone. Singles, Couples, Families, etc. Will be back for sure. Read Less
2 Helpful Votes
Sail Date: January 2019
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire ... Read More
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire range of drinks they had made were terrific. Get the drinking package, it is a great investment. Made every port on-time, except one slight delay. With cooperating weather, we were able to do all of our excursion pre-purchased on the NCL website. The excursion staff on shore were friendly, knowledgeable, entertaining, and accommodating. The food at Ocean Blue was amazing and still quite memorable. The Teppanyaki had us laughing the entire duration with good food to follow. "Burn the Floor," has some amazing dancers, period. After a great day on shore with an excursion, the adequate time alloted for shopping, and then a great dinner at the various restaurants on the Getaway, we were able to dance and drink the night away with themed music at "H2O" every night, followed by more clubbing at "Bliss." To us, that felt like such a great bonus, a gift from the ship we had not anticipated. Compared to the previous cruise we were just on a month prior with Holland America Line, it was night and day. Wish I had a chance to review the Veendam on here with you. Overall, Norwegian Cruise Line Getaway has a much happier staff. We had felt that ship vibe from the get-go. A happier staff equals a happier trip for all of the customers on board (and returning customers). It is also a great reflection of a successful business. In the end, we had met great people who are now friends. Great photos were taken. Great memories were created. I'll forever miss the "washi-washi" hand-sanitizing girls on deck. Thanks to them we didn't get sick this time. Thank you NCL! Read Less
Sail Date: January 2019
NCL always treat us well and are so nice. On this cruise, for us, it was all about the best band on this ship...4-Blue!! We never missed a night listening to them!! We watch them on YouTube at home since we miss them!! One downfall was ... Read More
NCL always treat us well and are so nice. On this cruise, for us, it was all about the best band on this ship...4-Blue!! We never missed a night listening to them!! We watch them on YouTube at home since we miss them!! One downfall was when they got to play on deck one night but they only played for 1 hour! We, the great crowd of an audience wanted MORE of them, but they weren’t given permission to play longer.....the biggest mistake of the night! THE ONLY other thing we are not fond of are the design of the rooms. But we both agree this was one of our BEST trips ever! Big ship with lots to do! Stage shows were great also!! We are not a fan of having to make a reservation for some of them, but that’s how it is on this ship! The water slides are AWESOME....especially the toilet bowl one!!! Highly recommend Teppanyaki for dinner... it’s a WOW!!!!!! It’s a must!!! Bliss the nightclub was unpleasant the night we went....6 of us. We didn’t stay long. I pray they aren’t all like that on other ships. We enjoyed the pool areas a lot, and we enjoyed the couple, man and woman who sang onboard deck, but the raggae band wasn’t that great. In fact, I wanted to go elsewhere when they played. All other bands were really good!!!! We relaxed at the Martini bar at times....and the Beatles Band was VERY GOOD also!!! We’d take this same cruise on this same ship again anytime!!! Loved it!!! Read Less
2 Helpful Votes
Sail Date: January 2019
This was our first cruise in 15 years, and all of our expectations were exceeded. We derive happiness with drinking, eating and being entertained on vacations. The food was excellent (some friends we were with said the buffet was just OK, ... Read More
This was our first cruise in 15 years, and all of our expectations were exceeded. We derive happiness with drinking, eating and being entertained on vacations. The food was excellent (some friends we were with said the buffet was just OK, but I thought it was great for what it was). The free restaurants are all you really need too. Great food options that taste delicious. We did Cagney's one night, and it was good, but not so much better than what we got at the free restaurants. The drink package was probably my favorite part. I expected them to have a red, white and sparkling wine, but they actually had multiple types of each wine with legit brand names to boot (Chateau St Michelle, Hogue, etc). The liquor was also decent. Our entire group of 8 (drinkers) were all extremely satisfied with the options. We went to "burn the floor" and "million dollar quartet" which were free, and excellent shows. We paid for the wine lovers show, and enjoyed it, but overall it was not as much fun as the other two free shows. The customer service was probably my favorite thing of all. Every staff member I spoke to seemed to genuinely want to help (some quieter than others, but we never received slow or negative service). The stops were OK. All of the stops featured a ton of vendors trying to sell you on the same thing. I enjoyed Costa Maya the most because of our excursion (Chachoben ruin tour). It lasted many hours, and was interesting. I recommend booking this excursion online by googling the title of the excursion from the NCL site. We got our tour for half the price NCL was charging. The only draw back was that the bed was not very comfortable, but it was not bad by any means. Read Less
Sail Date: January 2019
This is the first time cruiseing with NCL and our experience was great. My only down side was the age range of the cruisers since we are a younger couple. My big plus was how great our room was and how clean and how the turn down ... Read More
This is the first time cruiseing with NCL and our experience was great. My only down side was the age range of the cruisers since we are a younger couple. My big plus was how great our room was and how clean and how the turn down service was amazing. Our stateroom steward was Eko Miftakhul Najib he made our cruise experience great. Also the cruise director was amazing and keeping the party going and I loved his jokes. The dinning was very good but desert options where not my favorite. The excursions where diverse and every since excursion was memorable and good experience. The ship was updated and the staff was friendly. The photo center was great we enjoyed the photos that where purchased. We enjoyed taking photos from one paticular photographer I can’t remember her name exacts but she was a younger girl from South Africa. She was great and she made our trip memorable. Read Less
1 Helpful Vote
Sail Date: January 2019
One of our friends mother works for Expedia and she set up the cruise for fourteen of us. It was decided on New Years Eve 2017 as we had done a similar thing with 10 people in 2016. The cruise was non stop fun. The entertainment was ... Read More
One of our friends mother works for Expedia and she set up the cruise for fourteen of us. It was decided on New Years Eve 2017 as we had done a similar thing with 10 people in 2016. The cruise was non stop fun. The entertainment was first class and the cruise director, “Roberto”, was very good. The food was OK, but should have been better. Other cruises I have taken not with NCL we’re far superior. Some of the stuff serve I would never given to guest in my house. Our stateroom was well maintained by housekeeping but our toilet never worked the entire vacation. We had the plumber come 5 different times to fix it but was unable to actually fix in permanently. It would stop working within a day. This forced us to use the public washrooms. This was very poor in retrospect. The bars spread around the boat were very good as well as the programs both on and off the boat. The exercise room was good, but still below expectations. Read Less
Sail Date: December 2018
We decided to sail out of San Juan because of the iitenerary. It did not disappoint. Barbados and St. Lucia were great ports. The Virgin Islands were good as well. I like NCLfreestyle ways. Everyone on board was friendly and went out of ... Read More
We decided to sail out of San Juan because of the iitenerary. It did not disappoint. Barbados and St. Lucia were great ports. The Virgin Islands were good as well. I like NCLfreestyle ways. Everyone on board was friendly and went out of their way to make your experience a good one. The room stewards are on point Adrian was ours and he was great. Pedro the entertainment director does a good job. The not so newlywed game had me in tears literally. I advise booking some speciality restaurants and booking early. They fill up fast. The complimentary restaurants get old after a while. The Dawn is an older smaller ship. It wears its age well. The ship is well cleaned. The staff is great. The dock party was a blast. NCL entertain better than carnival in my opinion. Moving the white party indoors because of weather was premature. Ended up being beautiful outside. Overall, it was a great trip. There are a lot of free giveaways in port. Check the insert of you daily entertainment publishing. Oh to my surprise, the drinks on NCL were poten. Not cheap, 10-15 each. But strong and tasty. Read Less
Sail Date: December 2018
Embarkation It was smooth and we got on the ship quickly. Ship This is second time we have been on the Epic. It is a poorly designed ship with weird bathroom set up and no middle elevators but the price was right. The Disney ... Read More
Embarkation It was smooth and we got on the ship quickly. Ship This is second time we have been on the Epic. It is a poorly designed ship with weird bathroom set up and no middle elevators but the price was right. The Disney Fantasy follow us through out the cruise and it was 3-4 k more expensive. We enjoyed Deal or No Deal and Bingo. We also enjoyed Burn the Floor. We would have like to seen Priscilla but was not suitable for our 10 year old, it would have been helpful to this information on the NCL website. We would have liked to seen more children friendly entertainment especially over the Christmas/ New Years break when there are lots of children. We ate at the Garden Cafe, I would have liked to see sushi, better tasting Chinese and Indian food but it general most of the food was very good. I would have like to seen better labeling of the food. We ate at Taste and Manhattan both were good. Manhattan was slow on New Years Eve. The cabin was fine and Francis our cabin steward was great. We had a hard time finding lounge chair. One guy was very rude and would not let me sit on a lounge chair. Andre the cruise director was good we saw he around and he said hello to the kids at the kids club. At Garden Cafe Pushcard (sp) was very nice. Information session with Jake. My daughter and I went to the information session with Jake. We were promised a free set of earring afterward. We only got a coupon to pick up at Diamonds International. The DI at BVI did not have them. The DI at St. Thomas did not have them. We had to go to downtown St. Thomas to get them. It was very misleading advertising and shame on NCL. Splash Academy My daughter was happy with all kids of the ship and she met a lot of kids. The activities were ok, she enjoyed going to the teen club. In general the staff were lacking and made some strange comments and did babyish games. The kids club was better of RCCL and Celebrity. Ports We enjoyed all the Ports. We went to Cane Garden Bay beach which was great. If you want to take a shower afterwards bring a quarter. At GSC, bring your own water shoes the beach is rocky and snorkeling equipment. The snorkeling was good and food at the buffet on the beach was good also. Disembarkation Was a little slow, it took about 45 minutes. Using a porter, we cleared customs faster. Read Less
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