Norwegian Family Cruises Reviews

I wish I would’ve googled this ship before we booked, but I guess I gotta learn somehow. This was our first cruise with Norwegian and everyone was ranting and raving about how great everything is. The only thing they had going for them was embarkment and disembarking, that was super easy as long as you know what you are doing. Our room had a hull balcony, which is fine because I knew what those ...

After several cruises in Europe, we really wanted to visit the Caribbean. NCL seemed as good a choice as others. We went for the itinerary. In short; the ship and service was great. Although she felt somewhat 'outdated' to us. We had a nice aft balcony stateroom. The 'strange lay out ones' as you can read all over You Tube... A cupboard didn't close. A nightlamp didn't work, but ...

Disappointment in the quality of this cruise. This is my third NCL and 5th cruise and was the least enjoyable of my experience. The staff was frequently rude in numerous departments. You had to wait in line for everything including all restaurants and bars, which I've never experienced before. It was a minimum 20-30 minute wait for all bars & restaurants for service. There was a lack of activities ...

An entire week of our toilet not flushing and flooding. Spent half our vacation at the service desk trying to get our toilet fixed. Then on the last day Norwegian offered a room change...when we would be getting off the ship the next day. Multiple times we had to get up in the middle of the night and use a public washroom on another floor. What a nightmare. How is this acceptable for what is meant ...

Of all the many cruises we’ve enjoyed on ships large and small, this was by far the worst. Although the ship itself is elegant, good management was sorely lacking. We were told that the ship is always short-staffed because their people can (and do) leave without fulfilling their contracts. Well, I think incentives and bonuses might help. Keep your people happy so your customers will be treated ...

I'm an experienced cruiser who has cruised on small and large ships all over the world for the past 15 years. I chose this inter island cruise in Hawaii based on the location for my 40th birthday without the hassle "sea days" taking another cruise line across the Pacific Ocean from either California or Canada to visit Hawaii and all the islands. The perk of the ship is that is its very clean and ...

I take no pleasure in saying that I've never dealt with a company that treats customer service as recklessly as NCL. There are several points for improvement. I'll focus on the most glaring issue. On the final day of our cruise, a staff member at the photography studio yelled at us, and became extremely condescending, over their inaccurately labeled and stated prices. We were provided several ...

My wife and I have been on 17 cruises including this one. On Carnival, Royal Caribbean, Holland America Line, Cunard, Viking and 4 previous NCL cruises. This one was the worst. Lines:There were lines for everything. We had to wait at least 1 hr before a show in line to get into the theater. We couldn't even get into cavern club due to no seats yet the Spiegel tent was unused for most of the ...

This was my and my wife’s tenth cruise on NCL and was our favorite cruise line until this cruise. I started having reservations about this ship as well as the Prima after reading reviews. A lot of the complaints that people had didn’t really bother me, but I was concerned about some. The good. We had balcony on deck 11, it was good. The housekeeper was excellent, never had to wait for room to ...

I have been on a couple of cruises and thought I would try out Norwegian for the first time. Sailing on the Epic made me question whether I want to sail with this line ever again. The ship is just super outdated! Particularly the rooms. I stayed in a balcony and they have these weird couches in them that are extremely stained and make me question if I even want to sit on them. The carpets are ...