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10,307 Norwegian (NCL) Family Cruise Reviews

This is our 8th cruise - and it keeps getting better. Staff service was outstanding. Ship was clean, very well organized. We had a balcony suite on the 14th floor - everything working. I love the fact that there is no more bathtubs - ... Read More
This is our 8th cruise - and it keeps getting better. Staff service was outstanding. Ship was clean, very well organized. We had a balcony suite on the 14th floor - everything working. I love the fact that there is no more bathtubs - efficient layout. A lot of dining options - we went to Cagney's, Teppanyaki, Local Grill, Garden Buffet, Savor, Taste, and Teppanyaki. Not everything was perfect, but the little hiccups can easily be looked over because of the awesome service. Was a little bummed that Victoria was cancelled, but can't fight the elements of the weather. A lot of activities on the ship as well. In the end, this trip brought our family awesome memories. A family member went on the racetrack. Yes, the charge extra, but it was so worth it. The view of the Golden Gate Bridge from our balcony was priceless... really priceless. The port in Vancouver was clean and beautiful. Granted that we did not depart on the original schedule, they made it up in activities. Read Less
Sail Date October 2019
we were in key west i was not feeling good so my wife called the doctor for tylenol the next thing i knew i was on my way to doctors office they told me i was having a heart attack and need to go to hospital the emt came and tried to tell ... Read More
we were in key west i was not feeling good so my wife called the doctor for tylenol the next thing i knew i was on my way to doctors office they told me i was having a heart attack and need to go to hospital the emt came and tried to tell them i was not having a heart attack an i did not need to go to the hospital. the doctor said i needed to leave the ship. they made us pack and get off at 8:30 at night. they would not let my wife take her flowers i bought her for are silver anniversary.they took us to the gate and left us we had to call a cab go to the airport rent a car an drive back to port canaveral and get are car not bad for a man having a heart attack the next day i went to my doctor i had a virus that i caught on the ship no heart attack Read Less
Sail Date September 2019
I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all ... Read More
I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all meat is overcooked, sitting area is also limited and spread out, only one section of buffet, if you can't find a table close by (which most likely is occupied), you have to walked three blocks to get to the food station, very poor design, should at least put the buffet in the center, only a few items of food with displayed with limited selection and quantity. Hot noodles was served with three to four string of noodles (why bother) almost all customers asks for 3-4 portions Salad varieties is so terrible and only couple of bottle thousand island and French dressing Fruit varieties is poor and limited. mostly not quite ready, maybe worry they would go bad? I lost weight at the cruise by doing and eating nothing. I feel totally ripped off and no one anywhere to complain We were denied access to the theatre because I was pushing a stroller, claimed that the hall is full and yet they allowed someone else to walk in and invite them to stand at the back. Read Less
Sail Date September 2019
We are a platinum latitude member but normally took a NCL cruise on a small ship. My wife and I wanted to try a larger ship. The embarkation was a disaster. It took us more than 4 hours to check in and embark. Personnel at the pier in ... Read More
We are a platinum latitude member but normally took a NCL cruise on a small ship. My wife and I wanted to try a larger ship. The embarkation was a disaster. It took us more than 4 hours to check in and embark. Personnel at the pier in Vancouver were so disorganized and they waited until 7pm to start the process. They could have started earlier and gave us our passenger pass. NCL deleted our stop at Seattle without any prior notice. We found out this deletion when we boarded the ship. NCL however compensated us with $50 each. Entertainment were mostly Broadway musicals without any variety. Some of the entertainment has an entrance fee. The inside room was smaller than the smaller ship. When we reached San Francisco, all passengers must check with the immigration at the terminal building. With more than 4000 passengers to process, NCL provided only 1 checkout counter to check IDs. No wonder the cue was really long. Because of this long line, I started to get sick and passed out while on the line. Per my wife, NO NCL PERSONNEL assisted us while I was laying on the floor. Thank God, one of the passenger called 911. I was taken to the emergency room of California Pacific Medical Center. It took the hospital more than 5 hours to complete the medical tests and diagnosis. I missed the ship and NCL provided us a hotel room and a flight home to Los Angeles the following day. I believe the long line gave me the stress and sickness. I will never a large NCL ship cruise again. Read Less
Sail Date September 2019
We can’t wait to get off this cruise ship. This is the last day of our cruise on the Norwegian Bliss from Vancouver to LA. We stayed in a balcony room in 10246. The room is spacious and modern, but it’s not sound proof enough so we ... Read More
We can’t wait to get off this cruise ship. This is the last day of our cruise on the Norwegian Bliss from Vancouver to LA. We stayed in a balcony room in 10246. The room is spacious and modern, but it’s not sound proof enough so we constantly hear the TV from the next room at night when we’re trying to sleep, people “doing it” at night, and just general stomping noises and people slamming their doors. The worst part is the food. It’s terrible. The teppanyaki served really salty food, and the Q Texas had the worst food we’ve had all year. The buffet and main dining rooms also had either really salty or bad food. It’s worse than a mall food court sometimes. The only good meal we had was at Cagneys, but you pay extra for that. Also, the gym was very good with excellent weight machines. The onboard process was long and terrible, and it pissed off a lot of people. We were supposed to board at 7:30pm, and we didn’t board until 10pm because they were disorganized and boarded late. We had 30 minutes to grab something to eat at the extremely crowded buffet (we were not offered food or drinks in the 3-4 hour wait to board the ship) before we were told to go to the muster station. After our Seattle port was cancelled, they offered each stateroom a $100 onboard credit. Nothing we could do about that. However, when we got to SF and had to clear customs, they called floor by floor to try and be efficient, but everyone still had to stand in line for almost an hour. They could have organized it to minimize the wait time. I’ve done customs clearing on another ship and it was done within ten minutes! Just very thoughtless and inconsiderate. The last straw was that we spent $50 to purchase a couple of photos, and the photographer said I could download the digital copy from the Norwegian app. I could not find the photos so I went to the photo station. The guy then told me that if I wanted the digital copies, I’d have to pay another $50 for the two photos. I asked if I could exchange the physical prints for the digital copies, he said no, you have to buy the prints first, then you can buy the digital copies. That would cost $100 for two photos! We will not cruise with Norwegian again. Going to try Celebrity next based on other equally unhappy cruisers’ suggestion! Read Less
Sail Date September 2019
We choose the NCL Epic from previous experience on the Jade few years ago that was very good for family with kids. But the Epic was very disappointing, the room was tiny and not comfortable. We ordered a balcony room for family and the ... Read More
We choose the NCL Epic from previous experience on the Jade few years ago that was very good for family with kids. But the Epic was very disappointing, the room was tiny and not comfortable. We ordered a balcony room for family and the shower is in the entrance of the room with only curtain that gives you privacy. The sink is in the middle of the room. After opening the bed there is no way to the balcony. And if got stuck outside the room 30 min until maintenance came to change batteries in the lock. The show except the circus are not for kids. And if you want to see something in the circus show you have to pay 50$ for person to see something. The bowling is fron age 6 and cost 7$ for a player which not written anywhere until you get there. The buffet is ok but not something to remember. As I wrote at rhe beginning we choose the NCL because they are known for their freestyle cruises and spouse to be for families but except for the youth program (Splash) and few slides at the pool we didn't find something truly exciting. Read Less
Sail Date September 2019
Been on 5 cruises total. This was my first with Norwegian and I'm sad to say it will be my last. We traveled with a group of ten, ages ranging from 35 to 65, all who have cruised before and all were pretty disappointed. The bars were ... Read More
Been on 5 cruises total. This was my first with Norwegian and I'm sad to say it will be my last. We traveled with a group of ten, ages ranging from 35 to 65, all who have cruised before and all were pretty disappointed. The bars were not staffed for the amount of people needing to be served, and if you wanted to enjoy any shows, comedy clubs, or entertainment, you better make sure you make a reservation the moment you get on board and plan your whole week out right away. Which is not something they tell you. Without a reservation you are unable to enjoy the entertainment they have. I have never had to book to see shows on a ship. We did manage to get into the rock of ages show!! Super amazing, if you get a reservation I highly recommend it. I've also never had to have a reservation for the free normal evening dining. The food is so so. I was not impressed. We enjoyed three of the specialty restaurants along with the normal Buffett and evening dining, the only one I was impressed with was the French restaurant. The service in the restaurants was wonderful as well as our room service and staff. However when out and about on the boat I found it odd to not see staff members waiting on guest or seeing if guests needed drinks etc. The atmosphere for myself and the group I went with was way to laid back. The whole ship was quiet most of the time including leaving port. Missed the music, dancing and excitement that usually comes with a cruise to the Caribbean. Lastly the two shore excursions we did were wonderful. I've been to Tabayana beach more than once it's still one of my favorites for snorkeling. We also did four wheeling in Cozumel, this too was wonderful. Have nothing bad to say about the ports. Overall this was the most expensive cruise I've been on, with the poorest overall service and enjoyment. Read Less
Sail Date September 2019
My wife and I have taken two additional cruises on Princess, and with us taking our son (15 yo) with us, we wanted one that had a more kid friendly environment (arcade, wall-climbing, slides, and a club for his age (Entourage)) and others ... Read More
My wife and I have taken two additional cruises on Princess, and with us taking our son (15 yo) with us, we wanted one that had a more kid friendly environment (arcade, wall-climbing, slides, and a club for his age (Entourage)) and others who had taken Norwegian recommended them as a kid friendly company. Check in at Miami was great. We had a small amount of waiting time, but once we passed through, we had a great time touring the ship to locate where things were at. The layout of the ship was significantly different than the other Princess ships we had been on. I wasn't sure how I was going to like the layout, which in my opinion, never did grow on me. We arrived at the boat at 11 am. Once we got access to our room at 1pm, it was nicely set up, about what we expected with a Balcony room. Our bags arrived shortly there after. However, not all of our bags arrived. We went to Guest Services to locate them, and they could not find them. We proposed the idea that they may have been placed in my fathers room. They called his room and verified that the bags were placed in the wrong room. Upon finding the bags, I verified that the tags put on the bags were identified to my room, solidifying the conclusion that the staff had made a mistake with our bags. On board activities fill up fast, and being as some of them need to be made when you arrive, it should be on your list of things to do as soon as you get onboard. There is difficulty on setting up reservations when you don't know your schedule 3 or 4 days in the future. When the daily schedule does come out every evening, it may require you to shuffle your schedule to meet obligations on the cruise. That part was very irritating. Our first show reservation did not go as planned. We had "Burn the Floor" scheduled on the first evening, but when we made it to our room, we found out that our reservation was moved to the next night at a different time, requiring us to shuffle our evening as we already had a dinner planned with family. We had to leave the restaurant early to make it to the show. When we arrived to our reservation at 7:27 pm for a 7:30 pm show, we were told our reservations that we made months in advance, which was changed to the following evening, had been given away to others as we didn't arrive 10 minutes prior to the show start. We were told it was standing room only. The Box Office staff were very unhelpful and rude, and asked us to leave the Theater. We did not know about the 10 minute requirement, which made us reschedule the show 5 days later. The mobile app and NCL.com doesn't mention the 10 minute requirement as well. Our first excursion port was in Roatan, Honduras. Roatan seemed very cluttered and not very picturesque. We bought the Ultimate Big French Key excursion. The excursion included either a snorkeling or boat tour. We decided to do the snorkeling. My wife an I wanted to document some pictures underwater, so we bought one of the phone bag/selfie sticks onboard for $40. When we bought it, I was skeptical on its protection of the phone in water. We all jumped into the water, and my wife told me the phone had come off the stick and fell into the water down to the bottom. We told the tour guide and he managed to dive down ~50 ft and retrieved my wife's brand new iPhone 11 Pro from the reef. We never expected him to do that, and this impressed us greatly. The phone bag maintained the seal from water and protected my wife's phone from water. The tour guide received a great tip from that. Once we returned to the beach, we relaxed for another couple of hours and the food was great. Overall, the excursion was great, and the tour guides turned our crappy vacation into a great one. We would definitely recommend this excursion to others. The next day, we went to Harvest Caye, Belize. It sounds like a legit name, however, this is just a name for Norwegian's private island. You don't actually get to see Belize's mainland. That being said, my family purchased the Villa's for $700 a pop. I was skeptical on the quality for the price. We arrived to the Villa by cart, and found a beautiful room and our own private beach and amenities. This part surpassed my initial thought. It was definitely a nice experience, but I don't think it is worth the $700 as you still have to buy your own drinks and food on top of it. Even though the island is owned by Norwegian and we had the beverage/alcohol/food packages, everything you buy is for an additional cost. We did the paddleboat excursion, which was far more activity than we expected, but it was good for the $29 my wife and I paid as a whole, not individually. Next up, we had a parasailing excursion at 1pm. The staff were very helpful and nice. When we got out to the parasailing site, we were told that it was cancelled due to inclimate weather (lightning). We were bummed that it was cancelled, but we knew we were getting our money back. We had a nice relaxing part of the day. Our concierge assigned to our Villa heard about the excursion cancellation and expressed sorrow. However, later in the day at 3pm she came and told us there were openings for the parasailing, which we capitalized on. The excursion went well, and my wife has a newfound likeness toward parasailing. Overall, a very good day in Harvest Caye. Would definitely recommend the parasailing and the Villa. Paddleboat maybe not as much. Next up, Costa Maya. Back in 2003, my wife and I took our honeymoon and this place had just opened up. We did not have a very good experience and were dreading visiting this place again. This time we decided to take the Maya Waterpark excursion. Upon arriving at the meeting area, the area is much bigger and full of more activities than we remember. There is a dolphin adventure, more places to eat and drink, and more shops to shop in. The meeting area was difficult to locate, but we found it. We took the bus to the park and went in. The park looks bigger than it actually is. The park has a large man made Mayan temple to which all of the water slides are attached at different levels. They also have zip lines over the park, but we didn't do that. The bad part, they only have 2 elevators for the multitude of floors. making elevator wait times bad. The alternative is to climb the stairs to the level you want. Of the slides we went on, they were very good. We did get tired of climbing stairs, so we went to their lazy river which was very nice, with the exception of another day of inclimate weather (rain/lightning). We didn't spend much time at the park due to the weather, but we felt we got our money's worth and we returned to the main area of Costa Maya. We walked around a bit and returned to the ship a little early. Overall, a nice day and the area is significant improvement from what we experienced in 2003. Excursion is worth the time and money, as long as the weather plays nice. Final excursion port, Cozumel, Mexico. In the past, this had become my wife's favorite port due to the activities and the shopping. We decided to do the Xel-ha all-inclusive water park. This was scheduled in advance for $129 a person. All three of us were booked. This excursion was different than the others, as we had to meet up in the Breakaway Theater where other excursions made us meet up on the pier. We didn't understand that part. It wasted a lot of our time. It was at this point that we found out we had to go to the mainland for the excursion. Once our group was called, we exited the ship and made our way to the ferry, which was about a 40 minute ride to the mainland to Playa del Carmen. Once we arrived, we had to find the right tour. Once we found it, we waited in line about 20 minutes before we started to mobilize. We moved further up into a shopping center, where again, we waitied about another 15 minutes. More time lost. We mobilized once again to walk to the bus which was to take us to the park. We boarded the bus and rode it for another 35 to 40 minutes to reach the park. Keep in mind, our day started at 7:50 am in the theater. We arrived at the park at 11am and were told we had to meet up at 2:30pm to leave for the ship. This was only allowing us 3 and a half hours for an all-inlcusive excursion! The tour guide told us we couldn't use our sunblock due to natural concerns in their park, so we had to buy theirs which was a small aerosol spray for $17. It was very expensive. We felt rushed through the park. The food and drinks were very good. The river tube and snorkeling were fun, what we had of it. We met up at 2:30pm to leave at the entrance, where we waited another 20 minutes for everyone to arrive. We took the bus and the ferry back to Cozumel and arrived 15 minutes behind schedule. Guess what though? No shopping. My wife was very upset about the excursion and the time wasted which we could have used to buy gifts for others. We would definitely not recommend this excursion to others. This is something best for an all-inclusive resort in Playa del Carmen and not for Cruise takers. There is just not enough time to get all you want done with the transit times being so long. For a place we looked into visiting once again, it turned to be a complete disappointment. Upon arrival back at the ship at 4:45 pm, many of the Xel-ha excursion proceeded to the Guest Services desk as the Shore Excursion desk was vacant. Guest Services told us that there was nothing they could do because it fell on the Shore Excursion desk, which wasn't going to be manned until 6pm. Many of us were upset. Guest Services would not get someone from Shore Excursions to alleviate our concerns. It seemed as if they were hoping we would go back to our room and cool down and forget about going to the Shore Excursion desk as a group. My wife caught one of the Officer's attention which happened to be the General Manager. We expressed our unhappiness, and he called the Shore Excursion manager up to the desk. The General Manager remained until the Shore Excursion manager arrived. As a group, we expressed our concerns and unhappiness to the Shore Excursion manager. He looked into it, and we did receive half of our money back from the excursion. Now the overall cruise comments. Food at the specialty restaurants is exceptional. Food as the Main Dining Rooms (Manhattan, Savor, and Taste) can take quite a long time with larger groups. We had a party of twelve, and our dinners were taking on average about 2 hours. When we had a party of three, we were finished within an hour. I understand it will take a little more time and coordination with the larger party, but it was an extra hour. When we did eat at Margaritaville, my wife's chicken had an unexpected bone in it. Other than that, Margaritaville was great. Garden Cafe Buffet has a great selection of food, but the quality is noticeable when compared to the other restaurants. Onboard shows were great. had a good time at each one we went to (Burn the Floor, Rock of Ages, and Wine Lovers). They also had a "Deal or No Deal" show frequently during the cruise. It was a good time. Every ticket is $25 and lasts for that days show in the Atrium. Even though you may not be called up to the front, you still play along and have a potential to win something. A couple of nights we went to Syd Norman's Pour House. If you like Rock music, that is the place to go. Good atmosphere and great music. We did do the Skyy Ice bar. For $15 a person, you effectively go into a freezer, have a couple of included drinks with ice sculptures around you and leave. Not a bad experience for the cost. Some subtle things were different when compared to our previous cruises with Princess. At no time during this Norwegian cruise did we have animals made out of towels or mints on the pillows as we did with Princess. Pools and jacuzzis close at 10pm. At that time, nets are put up, preventing access until the next morning. Kind of irritating as that is the perfect time to relax after a busy day of activities. Now the conclusion. All we have to compare it with are those we took with Princess. We did have a good time and the days were busy with activities. The beverage and food packages assisted in maintaining the cost low, but there is still some money to be spent even though everything was prearranged before the cruise began. At the end, we ended spending an additional $300 which is quite low. With the experiences we had, my wife and I would not recommend Norwegian to others, and will more than likely go back to Princess Cruises. Read Less
Sail Date September 2019
Several issues keep me from rating the overall experience as excellent. 1. The Blue Lagoon excursion was a dump with terrible food and a total waste of time. I would have preferred to be on the Ship or back in Costa Maya. Senior Management ... Read More
Several issues keep me from rating the overall experience as excellent. 1. The Blue Lagoon excursion was a dump with terrible food and a total waste of time. I would have preferred to be on the Ship or back in Costa Maya. Senior Management should visit and evaluate before charging guests for the experience. 2. The Guest Service Desks (All) should be in a quieter area, and not in the main very loud atrium. Consider you have multi-lingual staff and guests trying to understand each other, with constant craziness just feet away. 3. The demeanor of the photography manager seemed sharp and arrogant and not friendly. The photographers were phenomenal. 4. The pools were cold and extremely crowded. It would be nice to have a relaxing pool with light music for older adults. 5. Restaurant reservations were hard to get. Better instructions should be provided to first time cruisers, or some reservations withheld knowing they will get booked on the ship. Read Less
Sail Date September 2019
We embarked on a family cruise of 12 people and took advantage of the 5 free promotion. We had a balcony room on the 14th deck and it was everything you need for a comfortable cruise. The all you can drink package was a GREAT incentive and ... Read More
We embarked on a family cruise of 12 people and took advantage of the 5 free promotion. We had a balcony room on the 14th deck and it was everything you need for a comfortable cruise. The all you can drink package was a GREAT incentive and was a big reason we chose Norwegian. The service was great overall and the staff was incredibly friendly. I spent alot of time on the 16th deck bar and the bartenders were awesome (mostly Jesus and Christopher)! The premium dining package was awesome and wished it was more than 3 days. Ivy was our server at Ocean Blue and she was the best. The buffett was very very good also for anytime eats.There was so much to do on the ship for entertainment. Headliners was great for the comics and the Howl at the Moon was soo fun. Stomp the yard was a great show. I got to hug a sloth in Roatan and that made my vacation. The beach in Belize was very nice and a very different from my last experience in Belize. The staff was great overall and soo friendly. Our steward Alex was the absolute best. He took care of all of our needs when traveling with our 2 yr old. I was very happy with all the perks and I think I found a new company to cruise with. It was a much much better experience than Carnival. I would love to do the 16 day Panama Canal cruise from LA to MIA or vise versa. Read Less
Sail Date September 2019
The trip was definitely uneven starting with the loading process. We waited online for about 1.5 hours to get on the ship and found that most of the employees were not helpful at this point until someone complained to management and they ... Read More
The trip was definitely uneven starting with the loading process. We waited online for about 1.5 hours to get on the ship and found that most of the employees were not helpful at this point until someone complained to management and they came and started to direct the lines. If all of your paperwork is printed out, there is no reason that people should take more than 3-4 minutes at the counter. Cases that become more complicated should be directed to a different help desk. Most of the people working on the ship were wonderful. They had very positive attitudes. I didn't expect the overall sleezy feeling that people were always trying to sell me something. For instance, I went to a lecture on metabolism not realizing until after 40 minutes they were now going to try to sell me a product to help cleanse my system. Most talks ended up being some type of sales pitch. I truly enjoyed the Thermal Suite but resented the blatant lying about how many passes they were selling. When I bought my pass, I was told there were 20 passes left and the limit was 120. A couple of hours later, I went back for a raffle and again heard how there were only 20 passes left. Then I realized that they were also selling day passes as the cruise went on. To be honest, I only felt crowded once during my time there, but the unnecessary lying seemed foolish. Another major issue was communication. I wanted to get off at Bar Harbor a couple of hours before my tour which started at 12:50 from inside the ship. I was discouraged by the crew saying they would not be responsible if I didn't find the group off of the ship (turns out very easy to find them)- hence I stayed on the ship. Other people I met were told sure meet the tour in front of the ship and yet others were told that they could absolutely not leave the ship. Overall, the food was fine and the staff serving were exceptional. As stated- it was a very up and down experience. Read Less
Sail Date September 2019
Well to start with ......norwegian was the only choice for a 7 day hawaii cruise that basically stays in hawaii all 7 days. Holland america (which is the number 1 cruise line in my book) was 10 days and longer with half the ports. I wish ... Read More
Well to start with ......norwegian was the only choice for a 7 day hawaii cruise that basically stays in hawaii all 7 days. Holland america (which is the number 1 cruise line in my book) was 10 days and longer with half the ports. I wish holland america would dock and match there ports. If you do a cruise you spend alot of time in the cabin, eating at restaurants, and excursions. I'll start with eating. Aloha buffet was a free for all, so imagine several thousand folks embarking on the buffet line at the same time, not a pretty picture. No kind of rope/pole system to incourage a orderly line....and by all means don't expect an employee to say anything when it turns into a mob crowd, imagine having a plate of food and trying to squeeze and manuever yourself thru a huge crowd to fill your plate at several different locations fighting the crowd to get your main course then moving over to the next set-up fighting to get your vegatable and side entrees and least but last moving to another station and fighting the crowd to get your desserts, then its off to a drink station, only find the ice machine broke and off to another drink station various ones located thru-out the buffet. By the time your done your worn out, ready for a nap. Finally you set down at the table only to have the buffet floor help gathered with co-workers in the corner chatting amongst themselves, when they could have tea and juice pitchers in there hands filling guest cups with refills. But know they conversate giggle and carry-on till your plates start empting, then there bugging you to take your plate before your even done. Skyline cafe which is a sit down cafee and you order off the menu and they wait on you...… we arrived at the locked door 30 minutes before it opened, and was the 5th couple in a line by the door. When the door opened 30 minutes later there was a crowd of several 100 people who pushed and eased, shouldered there way thru everybody to the front by the time the door opened we were nudged shoved and ended up with 15-20 people in front of us because they opened 2 lines. Again if they would of placed poles/ropes up forming to lines to get in this would of been more desirable, then the mob crowd pushing to the front with no guidance from the staff, at this time no staff intervene and the crowd pushed thru. And to top it off food finally arrived 30 minutes later.....miserable experience every single day all 7 days, only time it was nice was lunch because most people was off ship doing excursions. We had an inside cabin on the 11th floor and the extra bunk bed above us was folded up and it rattled, squeeked, made noises, the whole cruise, but i will say it was rough seas most days when we were sailing but even the calm days it still did the same noises, very hard to sleep at times, some nights i was so worn out from fighting the food crowd it did not phase me and the wife. Cabin staff was awsome, excusions were over-priced,..... Word of advice to all ....alot of the excursions you can book off the ship, like the road to hanna ship wanted $249 person......they sold out …. We were going to take taxi around town told taxi lady what happened (ship selling out)she took us there and back making the same stops as the cruise ship offered for $75 person wife and i did it for $150 total and it was great, she did not rush us at all and had us back to the ship way before departure. Now fast forward to end of cruise, we booked thru expedia.com supose to get $125 credit per cabin. We receive the bill and you guessed it no credit..... Went to guest relations only to be told headquarters closed and would not be open untill next day after trip over. Basically nothing they could do, they asked for proof, of course i did not print out promotion, as i have never had to do that, always have received(when i book on holland america, and we have sailed with them 15 plus times, never ever, have i not got a promotion credit, its always there) i asked for supervisor, he basically played the blame game said it was expedia.com fault, contact them, nothing he can do about it. Remember norwegian contracts thru them to sell there cabins but yet theres nothing norwegian can do. AFTER BEING VERY UPSET AND PERSISTENT HE FINALLY SAID HE WOULD LET HEADQUARTER KNOW ABOUT IT AND THEY WOULD REACH OUT TO WIFE AND I .....AS OF TODAY 10/09/19 I HAVE NOT HEARD A PEEP OUT OF THEM.....(YEA YOUR RIGHT ON YOUR FIRST THOUGHT, I AGREE HE TOLD ME WHAT I WANTED TO HERE TO GET ME OFF HIS CASE TYPICAL "TAKE NO RESPONSBILITY CUSTER SERVICE") sum it up folks stick with the smaller ships like holland america, less crowd and they actually wait on you hand and foot not to mention they pamper you with towel animals in your room and chocolates/mints on your pillow every night at the buffet dining, they actually fill your tea glasses, juice and coffee and clear your tables, also they have organized lines with employees who care & give directions to the effect ......leave the unorganized, mob-like crowds, no controls, free for all norwegian cruises for somebody else to conquer. Wow!!!!! I was very disappointed. i challenge the president of norwegian cruise lines to book a cruise on holland america take notes and learn what real customer service is all about...….you think the grass is greener on the other side of the fence, boy was it not, it makes me appreciate holland america even more so......now!!!!! Read Less
Sail Date September 2019
I had a very low expectations given the reviews that I read hear prior to taking my trip. I am very grateful that my expectations were very low as I was pleasantly surprised. First the good. We were in cabin 4100 and it was great as it ... Read More
I had a very low expectations given the reviews that I read hear prior to taking my trip. I am very grateful that my expectations were very low as I was pleasantly surprised. First the good. We were in cabin 4100 and it was great as it made it easy to get on and off the boat. Our cabin steward was great though we barely interacted with her. We did not find the boat to look old or in disrepair. The staff was by and large pleasant and attentive and the itinerary was good. Now for the ok but not great. I have been on a celebrity cruise where the food was excellent. The food on the pride of America cannot be described as excellent but it is really good enough for the most part. The main dining room was a mixed bag. The items that stay on the menu from day today or better than the daily selections. For a cruise that is in Hawaii it is a shame that the fish is so terrible. The steaks on the main dining room and you are pretty reliable as are the pasta dishes and the soups. We found the aloha café to be more convenient for breakfast and dinner as the quality of the food was every bit as good as in the main dining room and the selection was better. We rented a car at each port and did not take part in any of the Norwegian cruise line excursions. We downloaded the GPS tour guide called GYPsy And found it to be invaluable in guiding us towards the best sites to see. We purposely arrived late, at 2:30, for embarkation hoping to not have to wait. We still waited about 30 to 40 minutes to be processed. Disembarkation was not much better and also took about 30 minutes though we did not have to wait for luggage.We had full days touring in our rental car so we were pretty exhausted at the end of each day. We did not go to any of the shows. I did try to go to the library but all the books are Locked up in the cabinet and there is no staff person in the library to unlock the cabinets. The fitness center is well stocked and huge. We did not do anything in the spa. The walking track, running track is on the six deck The wind doesn’t look like a walking or running track. There is no other cruise like this and I feel like we got a lot out of the experience. I was so glad to have read all the cruise critic reviews as I felt I was well prepared when I got on the boat. I was also happy that my expectations were pretty low. Read Less
Sail Date September 2019
Had a wonderful 4 day cruise with perfect weather, ship and crew/staff were excellent. What brings the whole rating down was the technical issues we experienced with our stateroom. The embarking was a very pleasant and positive ... Read More
Had a wonderful 4 day cruise with perfect weather, ship and crew/staff were excellent. What brings the whole rating down was the technical issues we experienced with our stateroom. The embarking was a very pleasant and positive experience, very well done. Rooms ready when promised and plenty to do while waiting for the room. Key West was well done given the short amount of time you have there, we did a bike tour and enjoyed the history and sense of humor our guide shared with us. The private island was wonderful with plenty of room to spread out ( we were the only ship on the island, so lots of extra room and no waiting -except at the bar). Specialty dinning was very tasty and service was excellent. Pros: Public areas of ship are in great shape Specialty dinning was a winner, both service and food Arrival and departure was very well done Shore excursions (Key West bike tour and private island beaches both great) Butler and steward both excellent Indoor bars/lounges well done and good service Cons; Technical issues with the room Read Less
Sail Date September 2019
My wife, daughter and I have cruised three times on Norwegian, twice with Royal Caribbean and once with MSC and we looked forward to this trip to the beside the shores of Alaska and BC. The cruise overall was wonderful! My wife ... Read More
My wife, daughter and I have cruised three times on Norwegian, twice with Royal Caribbean and once with MSC and we looked forward to this trip to the beside the shores of Alaska and BC. The cruise overall was wonderful! My wife generously upgraded our balcony room to a Haven suite as a birthday gift. We've had suites before on RC and MSC, but this one was significantly larger including a separate second bedroom / bathroom for our seven year old. The Haven itself is fantastic. Haven areas are on the restricted decks (14 and 15) and include private dining for breakfast and lunch in Moderno, a covered pool/hot-tub that is nice and warm on the coldest/windiest of Alaskan days, a private area on top of the ship (on deck 15) where you can enjoy 360 degree views, butler service, a dedicated concierge, priority seating in the theater, priority embarkation and debarkation, etc. Truly awesome! We were very spoiled for the week! Overall, this is the way to see the coastline. There are some places where it just makes sense to go by ship. Norway (which we did on MSC after Norwegian canceled our cruise without explanation) and Alaska glacier areas are two examples. We spent innumerable hours watching gorgeous scenery out of our balcony with hours and hours going by with no sight of humans. Spectacular! OK, but onto the cruise stuff you guys might care to read about. First, service. We were pretty segregated the whole trip, so we didn't interact much in the public areas of the ship with the exception of listening to music in a bar or two. Our cabin steward, butler (Loy) and concierge (John) were all great. We asked a lot from John during the trip and he was intelligent, helpful and fully understood the context of what his guests would want. In our experience, not many crew members (especially non-native English speakers) are very good at getting the nuances of American culture even after a decade or more working on ships. John just "got it" and made our cruise much better that it would have been without his assistance. Such staff are worth attracting to the ship because they can accomplish more than a dozen 'newbs' can. We spent a bit of time chatting with the General Manager as well, who I think has one of the coolest jobs. OK, so all-in-all the service we received was great. Public service, I really can't say one way or the other albeit we ran into a couple service staff that would randomly bring up how they had toddlers at home that they only got to see every 8 months. We have run into this story many times before (always from SouthEast Asian staff) and I'm cool with it as long as it doesn't sound like a pity story in an effort to get additional gratuity. If we have been speaking with you frequently and we ask, fine, but don't bring it up out of the blue, please people. It's odd. Music: We had a Spanish guitarist that was quite talented and my daughter danced (mostly alone) for at least an hour. We didn't get much in the way of jazz which was surprising for a cruise full of retirees. The show band did a bit and were quite good. None of the other musicians did much for us. There was a Phillipino group singing pop tunes which was pretty awful, but there were enough people watching so at least some people thought it was OK. At least there wasn't a Calypso band on board. Entertainment: We thought it was surprisingly good. Generally the shows don't do much for us. We saw a hypnotist that we had seen before in the Canary Islands, a couple shows with the main dance/musicians, a smart comedian (geared to older age audiences) and a couple shows that were "Cirque" themed. The Cirque stuff was the best. The rest were quite good as well. Cabin: Mostly covered above, but overall it was excellent. Some of the tiles on the bathroom floor were loose and there was an odd frame thing around the master bath toilet flushing button, but the rest was in good shape and very clean. Specialty Dining: We didn't eat in any non-specialty restaurants this trip unless you count having sushi and other stuff at Chin Chin. Everything cost extra in the specialty dining, of course, but we were surprised by how much more expensive it was as compared to Norweigan's prior cover-charge approach. The prices were comparable to what I would expect to pay for a similar restaurant at home, which didn't take into account what we weren't eating at the main dining room / buffet, etc. I am fine with paying 'a la carte, but at least make the pricing reasonable, folks! Perhaps that was why many of the restaurants looked pretty empty at least at the early-ish times were were eating. OK, for the details; Chin Chin: the cheapest of the bunch as most of the food is free. The food was quite good quality and our service there was excellent. It was a bit loud and crowded, but that's fully understandable. We got the last available table which was by the entrance to Teppanyaki, so my daughter got to watch the show (again). The show band was playing for part of dinner downstairs, so that was pleasurable. The sushi from Sushi was excellent. In retrospect, I would have repeated this place more than once. La Cucina: Any Italian would lose their mind in this place. The food was 'meh', albeit the pasta dish we had was prepared perfectly. Italian cuisine must consist of the freshest seasonal ingredients, and the rule is to not screw up the great ingredients by overcooking or over-embellishing. I got the Osso Bucco and was sadly disappointed. It was of poor quality, not prepared well, not flavorful, and didn't even come with the marrow fork. I asked for one and the (Filipino) staff had no clue what I was talking about. Who serves Osso Bucco without a marrow fork?! Not anyone that has familiarity with Italian cuisine. Anyway, I viewed this as a symptom of not hiring more people that are familiar with the cuisines and service expected from a restaurant of that theme. C'mon Norwegian, stop hiring 90% of your staff from the Philippines just because they are cheap and can't sue foreign countries. We know what you are doing! Teppanyaki: This is a typical cheap Japanese steak house. Sit around the grill and get a little show. Service was poor, the food was fine, and the "Japanese chef" was almost as good as you'd find in a comparable place back home. Le Bistro: Good food, good service, somewhat limited menu, and a nice view out the windows (we were eating while passing whales which was really cool). Cagney's: This was the best restaurant in our opinion. The steaks and veal were excellent. The sides were priced separately and were quite expensive but tiny portions. What the heck? Very good service from our favorite server. The sommelier however was really irritating and had no clue what he was doing. He showed up at our table like Lenny and Squiggy arriving at Laverne and Shirley's apartment with a loud "Hello!". He then proceeded to open and pour our wine, but poured my glass and then my wife's. The rules are simple people: The one who orders the wine is asked to taste. Then you serve it to the oldest woman down to the youngest and then the men. Oh and he poured massive pours. What the heck? I was visibly irritated and made a comment to our server. I'm sure anyone server on the ship could have served the wine properly. Why this guy couldn't is a mystery, but I ran into him again at Moderno. This time he obnoxiously pretended to speak Spanish (he was Filipino) and was desperate to point me to a bottle. (I can choose my own wine, thank you very much!) I later complained about his boorish behavior to John, our concierge who relayed it to the head sommelier. Moderno: We ate here for breakfast and lunch every day as we were in the Haven. Service was excellent and the food quality was good, but the menu never changed over the seven days. We mentioned it to the General Manager, but he didn't think it was an issue except on longer cruises. For dinner it is a Brazilian steakhouse that gets its food from the kitchen in Cagney's. The food quality was good, but some of the staff didn't understand the whole 'red card means stop, green card means go' thing. Its basic rules for a Brazillian steakhouse people. The servers bringing the meat should know this. Beverages: Good, but overpriced. Oh, I forgot to mention that we selected a beverage package as one of our free incentives for booking the cruise in the first place, but when my wife upgraded to a Haven Suite, they took this benefit away without telling us. It became a whole two days of trying to sort it out through our concierge, who ended up losing that battle on our behalf. They charge a lot for drinks on this ship. A typical mixed drink was $11+ and a can of soda was $3.50. The drink packages are really expensive too. After a day or two we figured out that we'd never drink enough to make the package worthwhile even at the high prices, so we just paid for what we wanted. We bought bottles of wine every night (which were reasonably priced), so at least that was fine. Fitness Center: They have a whole room full of nice bikes that they only allow to be used when there is a spin class. The rest of the bikes were awful, my wife tells me. I used the treadmill once, which was fine, then I started running on the track on deck 13 instead which involves frequently asking people to move when they are blocking the track. Shore Excursions: We did our own for the most part. We took a helicopter flight and landed on a glacier, we took a cool train ride into Yukon territory (that one was cruise arranged), we kayaked with sea lions, seals and humpback whales, and we did a sled-dog training event. All were awesome and the ones we arranged were cheaper than the ship excursions, but they were still pricey. That said, all were worth it! Why This is Our Last Large Ship Cruise: We just learned how much these ships pollute the air. One cruise line in its European cruises pollutes MORE than every car in Europe combined. What the heck?! It turns out that they could "scrub" the exhaust, but then it just dumps sulfuric acid into the ocean directly. It appears that having your hotel / restaurants move around with you everywhere is wasteful. Who knew? Anyway, we'll just do more fly and drive trips which albeit bad, have much less of a carbon impact than a big ship. Time to go nuclear, folks! Read Less
Sail Date September 2019
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and ... Read More
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and friendly people on board, including a couple of Australian sisters named Robyn and Jennifer, a nurse name Warren and his wife Shannon, an Irish couple named Dominic and Yvonne. My only regret is that I did not exchange my contact information with them. I don’t know how, But I hope to get in touch with them again. Maybe one of them will give me, Harry Potter, a shout. Overall, this was a fun cruise with lots of activities for our ages. I Will go on this cruise again because Norwegian was so good to guests with vision and mobility disabilities. This is important because my father has two bad knees and I have low vision. Clin729@gmail.com Read Less
Sail Date September 2019
We chose this cruise to visit Baltic capitals, specifically St Petersburg. Chose NCL based on our prior experience with Alaska (Sun) from Vancouver and Gem ( Eastern Caribbean from NYC) experience more than 3 years ago. This big ship with ... Read More
We chose this cruise to visit Baltic capitals, specifically St Petersburg. Chose NCL based on our prior experience with Alaska (Sun) from Vancouver and Gem ( Eastern Caribbean from NYC) experience more than 3 years ago. This big ship with 4000+ Passengers was a big disappointment for many reasons. There were also some good points. Good: Great cabin stewardess, Varied cuisines in Garden Cafe, Clean and spacious mini suite with balcony on the 11th floor. That’s about it. Bad: confusing ship with all sort of carnival like money making outfits between the fore and aft sections of the ship. You pay for almost anything that is tasty or of quality (like Cappuccino, gelato, water bottle, fountain soda and many such items). You pay through your nose for alcoholic beverages with 18% mandatory gratuity and the same for specialty dining. Included dining rooms serve at snails pace and food is mostly cold by the time it’s gets to you. If that’s not enough there are continuing game shows, Bingo and other scams that are heavily weighted in favor of the house. Casino area, unavoidable as you go for dining area, are smoke filled. For this big ship, the deck board walking track is about 1/8 of a Kilometer as opposed to nearly 1/4 of mile or so on the smaller Gem class ship. Avoid taking shore excursions with the cruise line. You can save more than 50%. Viator offers St Petersburg 2-day Excursion (Russia exempts one of Visa if taking approved tour) with 18 or less passengers in AC van for about $220 per person (you pay for lunch that costs about $15- $20 or less per person per day). Compare that to some $550 per person! Read Less
Sail Date September 2019
We chose the cruise as we had cruised on the Star before in Asia, which was fab but also the destinations looked great with Greece, Croatia and Montenegro. This was our first Med cruise however we have been on several cruises before this ... Read More
We chose the cruise as we had cruised on the Star before in Asia, which was fab but also the destinations looked great with Greece, Croatia and Montenegro. This was our first Med cruise however we have been on several cruises before this in other parts of the world. First of all the destinations were excellent. Can't fault any location. A bit difficult with logistics in Venice getting to the port but ok there are ways and means if you are mobile enough. Tragically the time allowed on each destination amounted to between 2 and 3 hours only. The main reason for this was tendering. You are not communicated any of this information until you read the daily magazine after an evening out on the ship. So you have be up by 05.30 to get your tender tickets at 0700. The queue is halfway around the ship so there's an hour at least. You wait an hour and more to get off the ship. Ship location means you tender to shore which on average is another 30 minutes. You do exactly the same coming back. Queues! Queues! Queues!. In Santorini you can add another hour and a half queuing time for the cable car as there were 4 cruise ships in at the same time. So stress time on this cruise was around 4 hours each tender, Off and On. Allowing 2 to 3 hours onshore. Absolute circus. You can of course jump the queue by buying a ship excursion but that will set you back $200+ each person. The standards from two years ago have dropped dramatically. There's a huge lack of staff. They are obviously overworked and this in turn affected the quality. Incidentally you had to queue at the Sky bar for drinks. If you didn't it was a "Get in Line" from either the barman or a nice person from across the pond. The barman who served me thought a "Bloody Mary" was vodka and tomato juice. I had to show him what was actually in one. Spirits that were predominantly served were unknown brands. You had to specifically ask for a main brand although the choice was poor. And we had the top drinks package. Food in the Versailles was poor. Cold and bland. For dinner it was a 2 hour affair as the staff were overloaded. Breakfast was the same. A long wait. Thank god for the 3 nights speciality restaurants we had. The buffet food was ok but chaos at breakfast time. Just too many people not enough space. Food and service in the Irish bar was ok. But compared too two years ago, it was "Just ok". Total lack of communication from the cruise director and his staff. Didn't see any of them the whole cruise. And finally the clientele. Cruising used to have standards. Not bathers and shorts and towels wrapped around you in restaurants. Anything goes on this ship. The fact there's no formal night should have given us a clue. The etiquette, manners and friendliness is out the window now and the standard of a huge portion of the clientele on this cruise was ignorant, manner-less and loud, Gone are the days of having a normal conversation at a normal level of voice. No voice control on this ship. I will let you make up your own mind where the majority of them were from. First Med cruise. Last. Definitely the last cruise with NCL. Basically this was a "Package Holiday" A circus on the sea. Something I don't want to be part of. Read Less
Sail Date September 2019
We were a group of 19 and for most of us it was our first ocean cruise. We salute the awesome crew. They are there to work hard and make it your best vacation. We prefer the food in the Garden Cafe and the late snacks in O’Sheehan. ... Read More
We were a group of 19 and for most of us it was our first ocean cruise. We salute the awesome crew. They are there to work hard and make it your best vacation. We prefer the food in the Garden Cafe and the late snacks in O’Sheehan. I love the quality of the green salads and fresh fruits in the Garden Cafe. Thank you to all the restaurant crew of Aqua and Garden Cafe! We took the Star Explorer Package for the excursions and really made our short visits to each port memorable. Despite of the long queues, I appreciate that the crew greets you with warm smile and cold face towel to freshen up. The quality of the shows were superb! Just for the show alone you’ll appreciate the value you paid for the cruise. Although the disembarkation process needs to improve, overall we are happy with NCL and now planning the next cruise. Read Less
Sail Date September 2019
This was my first cruise and I must say the overall experience was fair. Document check was quick and smooth. Norma provide us with spot on service with a smile. Boarding the ship was quick and effortless and the room available ... Read More
This was my first cruise and I must say the overall experience was fair. Document check was quick and smooth. Norma provide us with spot on service with a smile. Boarding the ship was quick and effortless and the room available sooner than expected. Even luggage arrived in a timely fashion. News letter was a great help and informative. The trip listed 4 ports, we got to see two. Trip was to see the St Thomas/Bahamas. Understand that things happen but to miss two parts. Recvd money but not enough!! Service in the restaurants was on the slow side. Had reservations - arrived early but still had to wait beyond book time. Selection of food was OK – no shrimp or lobster offered and prime rib was post on menu only to be removed!! Pool needed to be cleaned more often as it was full of hair! Was Very disappointed Read Less
Sail Date September 2019
We chose this cruise line and this particular ship because of all of the onboard activities. The disappointment began on the first day seeing the free fall water slide was not available. The slide was never repaired in the 7 days on the ... Read More
We chose this cruise line and this particular ship because of all of the onboard activities. The disappointment began on the first day seeing the free fall water slide was not available. The slide was never repaired in the 7 days on the ship. The other activities onboard like bowling, skeeball, pool, darts, etc were ridiculously priced. ($6.00 for a game of bowling per person). We tried to book our dinner options that were part of the special, only to find that 2 of the 3 restaurants were already sold out for the entire cruise. Why are they giving away specials that aren’t able to be used because of over booking? The beds were very uncomfortable with such a sag that you were laying on springs. The buffet food was lukewarm at best and the options were similar every day. We were up at 7 for breakfast every day only to find all of the lounge chairs with any sun were marked with towels. The singers have in most of the shows were sub par, the exclusion being Sid Norman’s band. The Sid Norman venue was too small for the crowd that it drew, it being the best entertainment on the ship. Leo, the solo artist had a great sound and fun personality. Our cabin steward was on top of everything, always had fresh towels and sheets, even when we would steal a quick afternoon nap. Due to weather a port was canceled, that happens, however they decided to stay in port at Puerto Rico for an extra day, where we would be taxed on every drink, even with a drink card. Costing more money than was expected. After leaving our second port, someone over served a young girl, who then had to be air lifted back to a hospital. The captain said we could not make our next port time so we headed back to Florida and had two more days at sea, instead of spending even a little time in the scheduled port or stopping at our missed port. So 2 different ports on a 7 day cruise and partially due to the staff serving alcohol irresponsibly. Instead of refunding any money, the cruise line offered onboard credit, what a joke. I have been on other cruise lines, and never had so many mishaps in one trip. It would have to be a phenomenal deal to even consider giving Norwegian another try. Read Less
Sail Date September 2019
We are beyond upset with our cruise experience with Norwegian Breakaway. This was our first big cruise and we were excited to visit four islands but ended up visiting only two, missing out on the two we were most excited for (and the ... Read More
We are beyond upset with our cruise experience with Norwegian Breakaway. This was our first big cruise and we were excited to visit four islands but ended up visiting only two, missing out on the two we were most excited for (and the reason we decided to take the cruise in the first place). After taking 8 days off work and spending a lot of money that we had set aside for this trip, it's safe to say Norwegian ruined our vacation. The ship didn’t go to St. Thomas which was due to weather – we can understand that, however, when they announced that they wouldn’t be going to Nassau either, that was the cherry on top. There was a medical emergency and while that’s understandable, there has got to be a better way to handle it than taking away the experience of the 3,000 other people on board!! Not only that, but the captain had come out and introduced himself to us during one of the onboard shows - he had specifically said that if we couldn't go to one of the ports due to weather, they would redirect us to another port so we can at least visit a different island. But of course that never happened. Instead we got stuck in Puerto Rico for two days with nothing to do. The ship was full of rude workers who didn’t understand English well. The waiters always, always, always got our food and drink orders wrong or forgot one of our drink orders, and of course the balcony stateroom curtains and bed sheets were dirty and disgusting. The ‘hospital’ onboard had a rude receptionist who didn’t want to give me one band-aid for my husband’s bleeding foot – I had to make multiple trips from up and down the decks to scramble for a few quarters to use the ‘vending’ machine for a band-aid. When I finally asked her for changed cause she didn’t have it after which she finally told me I could use my card to pay for it. Really!?! Why couldn’t she have said that initially before I went scrambling for change for one stinkin’ band-aid?!? A small first aid kit in the balcony rooms would have been an important gesture for those of us who pay so much more for being in a slightly better room. We paid $311 for internet for two devices and it was terrible!! We went to the IT man three different times to have it fixed – and because we never went to St. Thomas, we ended up being in Puerto Rico’s port for 2 days and DIDN’T NEED WIFI there, our phone was working since it's US territory. To make things worse, the disembarkation process was the WORST. The cruise line wants to max out the number of guests they take onboard to make a ton of money, but once it’s time to leave, guests are rushed out the doors. We were told if we took our own bags out when leaving the ship, the disembarkation process would be MUCH faster. We took all 5 of our heavy bags with us only to be dragged in the longest line that was 3 decks long and took over 2 hours!! I had blisters on my hands by the end of the trip from lugging around baggage because, once again, we were misinformed!! After our trip I called them to submit a complaint and they redirected me to their website for complaints. I went online and submitted a complaint and waited over 10 days to hear back. When I didn't, I called them to follow up only to be told my initial submission never went through and that I would need to resubmit my complaint. Then, it would take at least 30 days to hear back from the captain via email. Wow. Just wow. I will say that the onboard entertainment - the shows - were the only great part of our trip, if anything. Save your money and headaches and skip this cruise line. It's clear they only care about making money and nothing else once they rid you of the ship. Read Less
Sail Date September 2019
This cruise was totally disappointing. We had previously cruised on Royal Caribbean and heard that Norwegian was comparable. We are a family of 5 traveling with a total party of 12. It was a 7 day cruise which was supposed to stop at ... Read More
This cruise was totally disappointing. We had previously cruised on Royal Caribbean and heard that Norwegian was comparable. We are a family of 5 traveling with a total party of 12. It was a 7 day cruise which was supposed to stop at Puerto Rico, Tortola, St. Thomas and Bahamas. We were following a tropical storm so they decided to cancel St. Thomas. Disappointing but fair enough (even though the weather cleared up the day we we due to be there). Then when sleeping another night, there was a medical emergency so they turned the ship around to meet a helicopter. It was 3 hours late, so we did not have time to go to the Bahamas, so another day on the ship. We missed half the destinations. The ship itself is no where near the ship of Royal Caribbean. There was no grand prominade, no areas like central park, no wow factor at all. The central part of the ship is filled with smoke from the casino. The food was so/so and we ate at 'specialty' dining 3 of the nights. 2 of the 5 water slides were closed the entire voyage. The show we had reserved for night 2, cancelled. The bars were so understaffed there were 5 people deep almost always and impossible to get a waiter to deliver a drink to you around the deck. The staff did their jobs, but was not friendly. On our other cruises, we always seemed to get to know our waiter, our cabin stew. Not this one. Not one staff member. The entire cruise (which we had looked forward to for many months) was absolutely difficult to stomach. We were shocked at how bad it was. I hope our story prevents this heartbreak of a vacation for some other family. Read Less
Sail Date September 2019
We chose this cruise because all of the extras that Norwegian Cruise Lines (NCL) were throwing in if we booked by a certain time. Here is the good..... The food on board was excellent and so was the entertainment. We liked the ... Read More
We chose this cruise because all of the extras that Norwegian Cruise Lines (NCL) were throwing in if we booked by a certain time. Here is the good..... The food on board was excellent and so was the entertainment. We liked the "free style dining" theme on the boat. The phone app that we downloaded was excellent as well. Even though Margaritaville had a $15 up charge it was still a good value especially if you ordered any alcoholic drinks. The food there was also very good. Here is the bad..... The service was spotty. If you are going to charge $15/day per passenger for service then the service staff needs to be excellent. Most of the servers in the dining rooms would only come by if they absolutely had too (like deliver meals). They seldom would check up on you. The same goes for the bartenders. If NCL is going to add a 20% gratuity on every alcoholic drink served then the bartenders need to be the best there is. Instead the bartenders were slow and it took a long time to get drinks. I know a number of bartenders personally plus I was in the restaurant business for 11 years so I know what to expect from a good bartender. Most of these individuals were not even close to being good. There was a lot dead time between events. The TV selection was limited and it would skip around to different shows such that you never saw a complete one. So at times we got bored. Here is the ugly..... The broadband/internet on that ship sucks. I got screwed out of my free 250 minutes because I was not able to logout when I wanted to (I did complain and some of my minutes back though). The desktop computers in the Atrium are slower than death and are almost worthless. The touchscreens on the wall were problematic in that they did not always work well. We got screwed out of going to Saint Thomas because the Captain made a bad call as to how to deal with TS Karen. It was obvious to me that NCL nor the Breakaway leadership knew much about Meteorology. The Captain's bad call left us stuck at San Juan for two days. San Juan had a very limited number of excursions to begin with (and were very expensive too) as opposed to Saint Thomas. When we got there most of the stores were closed because of TS Karen. They were open the next day but there was nothing else to do but go shopping because NCL did not have a contingency plan for us. In fact one of the things NCL needs to work on is having contingency plans when the weather goes South. You can read about how poorly NCL handled Hurricane Dorian on this site and at other travel websites. Tortola was nice but like San Juan there was not much to do. Even the comedians onboard ripped on NCL for having Tortola as a stop. We never made it to Nassau because of a medical emergency on the ship. That is not NCL's fault though. They did try and make up for it by giving us $100 onboard credit and 20% off our next NCL cruise which we most likely will not use due to our experience on the ship. Read Less
Sail Date September 2019
We are avid NCL cruisers but this cruise left me feeling a bit disappointed. I realize the cruise line can't do anything about the weather or medical emergencies but the lack of communication from the captain or any staff left me ... Read More
We are avid NCL cruisers but this cruise left me feeling a bit disappointed. I realize the cruise line can't do anything about the weather or medical emergencies but the lack of communication from the captain or any staff left me pretty disappointed. We took our close friends, their 2nd cruise, and I just felt so bad for them. They will probably never cruise again. I don't think we'll ever cruise in September again, but that's not NCL's fault. This was our 2nd cruise this year on the Breakaway. Embark/Debark: we're platinum members so embarkation was quick for us - took about 15 minutes to go from arriving at the port to walking onto the ship. This port seemed to be more organized than some ports we've been to. Debarking was another story completely!! I wasn't totally surprised though due to the lack of communication throughout the cruise. What a disorganized mess. We were given colored/numbered tags with our debark group number and told to be on 7 at 8:15am. Instead of debarking by color in organized groups (which is the method we normally encounter), we were all herded into one long line. Let us never do that again, please!!! Let's work on that NCL. Cabin: we were on the 5th floor, right where we wanted to be. We had an oceanview cabin, forward. The room was adequate for the week, a little more room around the bed would have been nice but I'm not complaining. The bathroom smelled of urine from the time we got on the ship and never did go away. Pretty gross. Our friends said their shower leaked water at the bottom of the door but ours didn't. The shower was great!!!! Staff: outside of the one female drink waitress in the Atrium, absolutely everyone was friendly and very helpful. These people work so hard to make your vacation the best it can be. We talked to Clay one night, just ran into him on the stairs, and I really like that guy. All of the bartenders were pleasant, even while they were extremely busy. And the restaurant staff - big kudos to all of you. So nice and genuinely concerned that your experience was A+. Our room steward William was really on his game. We are extremely organized and keep our room very tidy and William was quick to work on our room every morning and every evening. Restaurants: we ate at Ocean Blue, Moderno's, Cagney's, Savor, Margaritaville, O'Sheehan's, and the buffet. We didn't have a bad meal anywhere. Loved that Moderno's opened in the morning for a breakfast buffet. If you like seafood, please go to Ocean Blue - the clam chowder is fabulous. I personally would like to see a few more food choices on the O'Sheehan's menu. And maybe a mexican restaurant?? If your thing is biscuits and gravy like mama used to make, don't go to Savor - it's not anything like mama's. Entertainment: we went to the Velvet dinner show, Joseph Reohm magic, one of the comedy shows, and a few events in the Atrium. Velvet was okay, but just okay. The magic show (which we've seen before) was good, and we didn't care for the comedian. The events in the Atrium were always packed and you were hard pressed to find a seat. The mix of trivia games and Deal or No Deal and musicians was good. I'm not big on the casinos on any ship. I will say that people were winning throughout the cruise. And the cigarette smoke - say it with me NCL: ventilation. Mandara Spa: ahhh, the best part of the ship - the spa. We always get the spa package and use it daily. It's always clean and tidy. I would like to see the water in the thermal spa be just a little warmer but it was doable. The locker room was always clean and well stocked with towels and robes. Ports: we were supposed to go to Puerto Rico, St Thomas, Tortola, and Nassau. We arrived in Puerto Rico at 4pm and everything except the bars was closed. The next morning we woke up to still being in PR and there was no communication from the captain as to why. We later found out that St Thomas was getting hit with rain so we weren't going to that port. We stayed that day in PR. We did go to Tortola, went to the beach. We personally weren't impressed with Tortola. We were scheduled to go to Nassau the next day and woke up to being at sea without any word from the captain about why we weren't in Nassau. We later found out that there was a medical emergency and the boat had to be turned around back to PR and there wouldn't be time to head to Nassau. Yep - pretty disappointed, really. Overall, this one experience won't prevent us from cruising because we know this isn't our typical experience but this cruise will definitely go to the bottom of the list and be our least favorite cruise. We probably won't cruise the Carribean in September in the future. This isn't NCL's fault by any means, they can't control the weather. Read Less
Sail Date September 2019
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