Customer Service is poor and benefits are not transparent.
When we first booked for a September sail date, we were told there were 15 days before departure for the "Peace of Mind” delay for our cruise. In July, with the virus still rampant, we rebooked for a November 2021 sail date which we assumed was still under the “Peace of Mind” policy. We then attempted to change the cruise sail date to ...
This ship was Recommended by our sister in law who had previously sailed on the Spirit.
We found the cruise to be extremely well organized from start to finish. We were kept very well informed of any and all changes that were made due to weather.
Embarkation and disembarkation went extremely well. Couldn't ask for better.
We found the staff to be extremely courteous, polite, friendly, and ...
Warning and apologies in advance for how ridiculously long this is going to be! Feel free to pass on by. :)
My husband and I met our 23-year-old daughter in Venice (she lives in Germany) to embark on the NCL Star 7-day Greek Isles cruise August 18-25, 2019. Planned stops were Kotor (Montenegro), Corfu, Santorini, Mykonos, and Argostoli (all Greece), and Dubrovnik (Croatia). At check-in we found ...
My daughter and son in law booked this cruise for me I travelled with them but in my own cabin. It was a way I could experience cruising as a solo traveller but with them to fall back on after losing my husband and lifelong partner of 47 years. The ship was really good it did not have single cabin lounge but they did have a group that met for a drink and I even went for a meal with them one ...
Sailed with NCL a couple of times before - once to Alaska (Norwegian Sun) & the same cruise to Greek Islands 4 years ago. The Jade is starting to look a wee bit tired and probably in need of a refurb - but overall a very enjoyable trip. Balcony cabin on deck 9 was very comfortable with an extra large bed, the balcony a decent size (although not as clean as it should have been!). Food on the ...
I titled this review “Returning to the Jade village” as it is like coming home as you get out of the van on the arrival at the port and you start to meet the old friends you made on previous cruises. A lot of interesting changes here since the last time we cruised on the Jade last October and nearly all for the better. The first improvement was that if you turn left on entering the check-in ...
Cruise left Venice on Aug 6 for 7 nights visiting Cofu, Mykonos, Santorini and Katakalon...Overall, good cruise--ship had 2900 passengers. Only problem was in Santorini, there were 4 ships tendered and it took too much time to get anywhere---long lines for the cable car, which was the only way to get back to the ship.---waited in line for 2 hrs.....Had inside cabin #8053 which was ...
We chose this cruise because we have never been on an NCL cruise before and we also have not been to Greece and Venice before. This was our fifth cruise and we will definitely be sailing with NCL again!
Embarkation: Embarkation in Venice was ok- not the best we have experienced as it was a long wait to board the ship.
Ship: The ship has lots of Hawaiian decor from it's previous life as the ...
First time cruise for our family and we loved every minute. We chose this cruise as we loved the itinerary, timing and price combination. We booked four speciality dining packages however the Ultimate Drinks Package was a free promotion when we booked. The cabin (with balcony) was perfect for 2 adults and 2 children, certainly plenty of room. we decided to book a balcony so we could spend time ...
We had an oceanview balcony cabin which was good for 2 adults plus a teenager. very impressed with the amount of room although we found storage to be slightly an issue which we had to overcome. but very very clean and didnt have a problem at all.
embarkation was good but really busy. we had to wait around 45 minutes to get on the vessel and there wasnt much to do other than sit in chairs ...