Man, such a crappy cruise line. We have cruised with Royal 3 times and had no issues whatsoever. I don’t even know where to begin with this one. The boat itself was so underwhelming (the Epic one). Very few hottubs and pools, one of the 2 pools was always out of order, hottubs (4) were never hot. Not enough for 4,000 people anyhow. No frills either. Other boats have go karts, ice rinks, zipline, ...
Previous to this, I have been on three Royal cruises and they have been wonderful. I cannot believe the difference between this cruise and my past ones. This cruise may have turned me off of cruising all together.
Positive highlights:
1. Food was really good at all the dining options.
2. The rooms were clean and I liked how they had them set up where the toilet was separate from the ...
Upon arrival into our stateroom we could immediately smell black mold and the floor was soaked. We called several times to housekeeping to fix it. Eventually, after days had passed they cleaned the carpet briefly. For someone that is asthmatic, that doesn't fix the problem. At no point in time did anyone ever apologize or even pretend to be concerned about the smell that you could smell all the ...
We booked this cruise with the pre paid free at sea option. It included drinks, dinner and wi-fi. We had also prepaid gratuities. NCL neglected to enter this information on our sea pass and began charging us. Now we had to stand in the mile long day one line for guest relations. They then asked us to present proof of purchase. I guess their computer programs were unable to bring this ...
Just a ridiculously bad cruise in almost every category. I consider this an unfortunate experience and feel embarrassed to have brought my entire family to share in this experience. The one positive is “at least we didn’t get food poisoning.” We have cruised extensively on other cruise lines ranging from Princess, Carnival, Royal Caribbean, Oceania, to Azamara so have some experience with ...
I was hoping the poor reviews I read about EPIC were not entirely true. I am sad to say that I experienced first-hand how terrible NCL Epic is, and would never ever book again. I wish I listened to the reviews and booked another cruise. Customer service is the worst we've encountered. The staff, specifically the onboard excursion staff are arrogant and rude. We booked a Tulum ruins, cave, ...
I was employed by the Kitano NY for 15 years. So I am well trained in guest interactions, hotel cleanliness standards, hospitality in general as well as being extremely knowledgeable in food and beverage products and service. We brought my three sons on a Christmas cruise. We have never sailed ncl but the dates for the epic worked for us so we decided to give it a try. I am shocked and ...
The service was definitely lacking on this ship. The adult pool area had one or two waiters that would come around every several hours to take a drink order. Most of the time if you wanted a drink, you had to go wait in a long line to get one. They were very slow to pick up the empty glasses. The big screen in that area played repeat soccer for seven days straight, and the speakers were not ...
Getting on ship was a hot mess, said due to weather we were delayed leaving, but another cruise ship pulled out at 5:30 !!! Power went out in cabin 3 times, toilet didn't work for a good part of the day one day, internet was horrible, hair in food in main dining room, bar staff was overwhelmed, got the wrong drinks numerous times, waited 1 hour at times for drinks, buffet was always 1 main course ...
I read the reviews and took a chance as some folks just like to complain. Learned my lesson. This is a pretty ship and most of the crew were very good. the only sign of age I saw was rust on our balcony. Everything was kept clean. We LOVED the Beatles show. These are the reasons we would never go back on this ship. I should note that the ship was at capacity and to be fair, some things may ...