50 Norwegian Epic Romantic Cruise Reviews

Sailed Sept 4-11, 2019 Norwegian Epic. Firstly, this was only our 2nd cruise. The first was on the Celebrity Silhouette. If it wasn't for that cruise, we would think that Norwegian was pretty good. But Celebrity blows Norwegian ... Read More
Sailed Sept 4-11, 2019 Norwegian Epic. Firstly, this was only our 2nd cruise. The first was on the Celebrity Silhouette. If it wasn't for that cruise, we would think that Norwegian was pretty good. But Celebrity blows Norwegian out of the water! There were SO MANY stupid little annoying things on Norwegian that added up. When you are on vacation, you don't want to be irritated by things like the following: -We booked a balcony room thru Norwegian. They didn't allow us to pick our room, nor have a say on where it was located. They only way to do this is to $$$ Upgrade (of course). -As soon as we booked the trip, Norwegian immediately started sending "upgrade now" emails. So I guess whatever you get isn't good enough. -Most (but not all) of the employees on the ship didn't seem very happy...just going thru the motions. Chris (our room steward) was the only one on NCL that was enjoyable to chat with. This was a stark contrast to Celebrity, where it was fun to talk to the crew. -Very Impersonal: one thing about Celebrity that is awesome is that you have a specified mealtime and table every night (although you aren't obligated to be there). You get the same two waiters every night, and they were so great and fun to be around. You also get to know your fellow cruisers, since everyone sits in the same spot. This made our dinnertime something to look forward to and a great part of the entire experience. NCL is not like that at all. While the food is great and the wait staff provides great service, it's more like going to a random restaurant to eat. -They tell you you need to make a reservation for a specialty restaurant. This can be done on your TV or the touchscreen outside of the elevator. But then when you do that, it says nothing is available. Then we went to the restaurant anyway, only to get hassled by the gal at the podium because we didn't have one. You would think it's because the restaurant was completely booked, but it wasn't. There were tons of empty seats when we got there, and plenty when we were done. -Shows: every night there is a great show in the Epic Theater. But for one of the shows, "reservations" were required. This was similar to the restaurant fiasco above. This time, both shows were shown to be "sold out." Bummer, right? But if you get there 10 minutes early, you can get on the "standby list", which we did. But then they let us right in?! It turns out the show was NOT sold out after all. There were about 100 extra seats (maybe 20% of the theater was empty). Why would NCL do this? Do they not want people to see the shows? Are they just trying to annoy their paying customers? Well they did! -Repeating of shows: for the 7 days cruise, the 5 shows were all pretty great. But the last 2 days had the first 2 shows repeating themselves already! Did they run out of performers? It was like groundhog day. -The "cruise director" Mandy seems pretty fake. Not sincere. She says nearly the same thing every time she makes an announcement or talks on the mic...like a broken record. -Embarkation: there was always a long line to get back on the ship. They are very inefficient with the security screening. Part of it was lack of enough x-ray machines, part was employees not caring about a speedy boarding process (standing around talking to each other). I would surely not cruise Norwegian again. We felt like a number, not a customer. There are surely better cruise ship companies out there who would make sure the little things don't get in the way of a great vacation! Read Less
Sail Date September 2019
We chose this cruise for our 10-year wedding anniversary and opted for the Haven. I really enjoyed the embarkation process where we were taken to a separated, less chaotic area. Though, I don't know that I would book the Haven again. ... Read More
We chose this cruise for our 10-year wedding anniversary and opted for the Haven. I really enjoyed the embarkation process where we were taken to a separated, less chaotic area. Though, I don't know that I would book the Haven again. I know that I wouldn't book the Epic or this itinerary again. We live in Europe, so have been to all the ports except Majorca. The ship was awful. I didn't like that the elevators only stop on certain levels and you HAVE to walk through the casino, which stank of smoke, to go to the Atrium if you are in the back of the ship. The layout was very confusing and you can tell it was made by a French company. Even some of the main levels, you had to walk in a certain direction or else you would reach a dead-end. Normally, the cruise ships are very predictable in how they are laid out (I've been on 8+ now), but it took me days to get my bearings on this ship. This was exacerbated by the people on board. I've never seen so many strollers. When you have 4,000+ passengers, it gets old. The atrium was the main thoroughfare for pretty much everything. Even the quizzes took place in the atrium (which were few and far between). If you sat in the back, you could not see the screen with question, so really, it's a poor area to host a quiz (or any game). The cabins were also odd as a curtain separated the bathroom from our bedroom. We liked the aft-facing balcony but the room itself was lackluster. The ports were meh. If you have only one chance to come to Europe, this may be the itinerary for you. But, otherwise, it's disappointing. We've cruised out of "Rome" before so knew that it takes about 2 hours each way to get to the city. But, almost all the ports were like this. Naples was an exception, but that's only if you want to go to Naples (not Capri, Sorrento, Vesuvius, Pompeii, etc.). The main entertainment was good. I'm not a fan of dancing shows but we had nothing else to do and so went. It was impressive. The howl at the moon was awesome!!! Karaoke was disappointing as all the slots were complete (even by kids in an 18+ club) an hour in. We both loved Priscilla Queen of the Desert! The Cirque show was not as great as some of the others we have seen on other ships and not even better than some of the regular, free entertainment. Plus, the food was not worth it. I think because this was also a one-stop European vacation for most passengers. Although the passengers were polite, most were concerned about ports rather than joining in. This is one of the highlights of most of our cruises- as we tend to make friends and keep in touch with the people we meet. We met nobody on this cruise. There were such little activities going on (boring!) and then few people actually joined. I've cruised the smaller ships and tend to favour them now, but they have to cap the wine tastings because they are well attended (despite the added cost). We sat at the tasting time and just needed 2 more people to show up. Nope! Nobody showed up and the tasting did not make. All activities were poorly attended. We really didn't take advantage of the Haven much. Our butler came and brought us food (though we didn't eat much of it because of our dietary requirements). The concierge was very nice and went above and beyond in a personal instance. He even got us in to a full excursion. We laid out in the Haven pool area one day only and I went to the gym there once. The restaurant (ate at twice for dinner) was actually worth going to more than the specialty restaurants as the food was superior. In particular, the cuts of meat and the attention to the food quality was worth going. Though, the menu didn't change. I do enjoy going to see the main dining menu to see what's new each night on other cruises. Oddly enough, my favourite part of the entire cruise was the Haven bartender. After our first night, he knew us by name and would ask us if we wanted our usual. He made the best dirty martinis and was so funny! He came to know our patterns for ordering drinks pre-dinner, during dinner, and after. Fab! A couple additional perks of the Haven that I learned on board (above the seating in the theatre)- you have priority over some of the elevators so you wait less and it comes directly to you AND you have easy disembarkation for each port/final stop. We always take advantage of the Thermal Suite Pass on board. I think this is why we didn't use the Haven much. As it's an outlet for the 18+ year olds and so peaceful. I love the heated chairs and often that's my nap area. The hot tubs and saunas were so relaxing. On the Baltic cruise I took, this area was packed and crowded by the end of the cruise. But, on this itinerary, it was nearly empty every day. I believe, again, that this is due to the types of passengers on the ship. When you only get one sea day and excursions that demand hours of your time, there's hardly anyone on board. While the staff were very friendly (my husband saw his favourite coffee lady who we will see again on our next cruise), I hated how the passengers tended to talk down to them and treat them as if they should be at their feet. These people work long and hard and I wish people respected them more. Even if you have an issue, most of the time, it's not their fault. For instance, I didn't like that we got a $50 voucher for the spa due to our anniversary. But, we couldn't use it with any other promotion (such as our 25% off due to our thermal pass or the % off we get at gold status). NCL- Don't use our anniversary as a marketing ploy. We told the staff this, but knew it was not them that came up with the idea. Next, I know NCL is all for going green, but don't get rid of the towel animals. Change my towels less or let me opt into the towel animals rather than getting new towels daily. This has always been a favourite of mine- I have tons of pictures of all the animals from all of our cruises. But, I had to request them (which took days in a 7 day cruise). Don't cheap out on what we love NCL. Lastly, while most of the crew carried the experience, the cruise director was disappointing. I forgot her name already- Amanda from the UK or something? I saw her once- while we were disembarking. All other NCL staff have always been so involved. My last cruise was December 2019 so it's not like things have changed over the years. Read Less
Sail Date August 2019
We have cruised on NCL many times. The Breakaway is an awesome ship with solid service. The Epic is the opposite in every way. Service is awful and staff, especially front desk, is rude, condescending and scattered (e.g. the first rep ... Read More
We have cruised on NCL many times. The Breakaway is an awesome ship with solid service. The Epic is the opposite in every way. Service is awful and staff, especially front desk, is rude, condescending and scattered (e.g. the first rep we talked with had no idea what the Posh Beach Club is). BTW, Posh is nothing like the amazing Vibe Beach Club on the Breakaway. It has no hot tub, just a boring, hot deck for which a pass costs way more than it's worth. The Epic cabins are old, musty and poorly designed; with the toilet separate from the sink which is unfortunately the first thing you see. The cheap glass door makes sounds & smells from the toilet a constant nuisance. The gym had two of three exercise bikes "out of order," the ice machines were constantly broken and the Garden Cafe was closed too many times to count. Great itinerary (Rome, Florence, Barcelona, Cannes, Palma) but overall, this is the worst NCL cruise we've ever taken. Epic Failure! Read Less
Sail Date August 2019
Chose this cruise for a five year couples trip. Got the "included" unlimited drink package in the cruise fare. (The one that doesn't include bottled water or coffee by the way-- absurd). We regularly cruise Royal Caribbean ... Read More
Chose this cruise for a five year couples trip. Got the "included" unlimited drink package in the cruise fare. (The one that doesn't include bottled water or coffee by the way-- absurd). We regularly cruise Royal Caribbean and Carnival but had an amazing experience with Norwegian on the Pearl a few years ago to Alaska. Chose the Epic based solely on the Pearl experience. Sadly, there was no similarities between these trips other than the Norwegian logo on the side of the ship. Lows of the trip: - Ship was extremely over crowded and has one of the poorest layouts I have ever experienced. Seriously- so unbelievably crowded. We couldn't attend most activities. - The Epic was tired with wear and tear seen throughout. I heard 5 years since dry dock from other passengers. - There was zero deck space nor enough chairs to accommodate even a fraction of the people onboard. Sea days are typically a highlight, but a nightmare on the Epic. - The adults "Spice H20" is a complete disappointment when compared to the Solarium on Royal Caribbean ships. The pool was tiny and it did not feel upscale or premium at all. - The evening entertainment options were lacking for a ship of this size and the venues could not accommodate the demand from passengers. - Disembarkation was nothing short of horrendous. It took one hour and forty minutes from the time we walked out of our state room to the time we made it back on land. (Think day after Thanksgiving shopping crowds on a cruise ship with luggage) We stood in one overcrowded stair wells for over 30 minutes before Norwegian staff encouraged people to board elevators going up only to ride back down. It was an embarrassment and so unprofessional. I walked off the Carnival Conquest and the RCCL Oasis of the Seas last year no sweat so I have no idea why this chaos existed on the Epic. - Received a $60 bar charge (remember we had a drink package) on my invoice the day of departure which lead to an additional 20 minutes at guest services to dispute and resolve. Pro's: - Room attendant was polite and attentive - Dining was acceptable overall and timely - Priscilla Queen of the Desert was edgy and fun - Facilities were enjoyable on port days when everyone else was off the ship - Maltings Bar was peaceful and had good service - Buffet handled capacity well and could always find a seat. I recommend that you all weigh your options before you put down your hard earned vacation dollars on the Norwegian Epic. Norwegians innovations and concepts were flawlessly executed on its smaller ships like the Pearl. I don't think they were able to scale their services adequately on these newer mega ships and therefore I'd look elsewhere. Read Less
Sail Date April 2019
We choose the Epic because our friends were going and we were asked to join them as opposed to our normal Palace Resorts trips in the caribbean or Mexico this year. Never again. The staff was great but the nickel/dime concept of the trip ... Read More
We choose the Epic because our friends were going and we were asked to join them as opposed to our normal Palace Resorts trips in the caribbean or Mexico this year. Never again. The staff was great but the nickel/dime concept of the trip was crazy. Everything from bourbon, shrimp cocktails and the list goes on is upcharged. For them to also advertise an excursion day when we actually only have 2 hours to enjoy the day is wrong. When they did bring us to their exclusive island for an excursion day everything was additional cash payment including canopies, umbrellas, floats, snorkel gear and drinks. So the one day they let us spend the entire day on their island became a cash holdup. Not for me and for the price we paid. The staff and the crew were great but the room was noticeably tiny and so narrow 2 people could not pass by each other which seemed way smaller then the ships I have traveled on with Royal. The food was great also but every time you looked there were added upcharges. We had the unlimited drink package only to find out many types of beverages where not included such as specialty coffees served throughout the ship! A shot of Makers Mark would have costed $18 as there is an upcharge. We learned you have to buy the coffee package also. If you see the Le Circ show you get totally robbed of a specialty dining upgrade and also upcharged us $48 extra to see the show. They stayed up late to think of that ripoff. DONE NCL Read Less
Sail Date April 2019
I chose this cruise because of the reviews that I had read. The ship is way over crowded and there is not enough room around the outside areas for everyone to enjoy. The food was sub par. It was always cold and did not seem fresh. The ... Read More
I chose this cruise because of the reviews that I had read. The ship is way over crowded and there is not enough room around the outside areas for everyone to enjoy. The food was sub par. It was always cold and did not seem fresh. The mini-suit bathroom, where the toliet is located is way to small. It was set up strangely where the shower is across the small hall from the toliet area, both have frosted glass doors. Not enough privacy. The speciality resturants we always over booked. We could only get into 2. Way to many people for the size of the ship, not enough space. The entertainment was ok. The epic Beatles were great. Staff were not very helpful at the guest services when we had questions regarding phone service. Most of the wait staff were not friendly. The exception was in the Italian restaurant. It seemed like the passengers were more like an inconvience to the staff no matter what part of the ship that you were on. We did not enjoy this cruise. I would not recommend this ship. Read Less
Sail Date April 2019
We like ships wth no more than 320O passengers. Have sailed various lines in the last 10 years. Decided to try a bigger ship. A mistake. Too many passengers and too many had complimentary drink package. So the ship,was full of too many ... Read More
We like ships wth no more than 320O passengers. Have sailed various lines in the last 10 years. Decided to try a bigger ship. A mistake. Too many passengers and too many had complimentary drink package. So the ship,was full of too many drunks, mostly ages 35-55 who were loud, disruptive, particularly in dinner dining rooms. If you don’t have a reservation for dinner you will wait in a line. Couldn’t see a show because you needed a reservation and none available. Ship is a floating bar/casino. Our cabin (category B.B.) was in a good location considering there were only 2 elevators (forward and aft). Cabin design was the worst, many other passengers said the same thing. Entering the cabin the toilet was on one side, shower on the othe. Sink,medicine cabinet was at the foot of the bed. 2ft between foot of the bed and vanity area. Very poor lighting. We were always bumping into each other. Crew was really great and food was better than average. Will never sail this ship again or recommend it Read Less
Sail Date April 2019
We were first time cruisers and picked NCL for the freestyle cruise option and free drink package. We should have done more research! The boat is very clean and most staff was very pleasant and helpful but are overworked. The kids program ... Read More
We were first time cruisers and picked NCL for the freestyle cruise option and free drink package. We should have done more research! The boat is very clean and most staff was very pleasant and helpful but are overworked. The kids program was terrible and more like a poor daycare with not much going on. Our kids hated it! Pools were small and if you weren’t up on the deck by 6 am you wouldn’t get a seat! Never saw the cruise director, not much really going on. If you are prone to motion sickness this is not your ship! It moves and rocks a lot! Customer service was terrible and did nothing to help anything. The stops were poor as in St. Thomas you barely had three hours. The stop at NCL’s own island was the worst. The tender process was not explained and was grossly unorganized and took forever. We didn’t get to the island until after noon after we spent three hours waiting inside the theater for the tender boat. When we did get there no chairs or shade were available and the lines for food and drinks were over an hour long. This is NCL’s island you would think they have a better handle on this. Customer service did not care to hear any complaints or do anything. Disembarking on the last day was also Completely a mess. None of the staff knew what was going on and no communication with guests was given. Staff were rude and flat out ignored questions asked directly to them. We will most likely never do a cruise with NCL again. Seems like the other cruise lines offer much more. We were very disappointed in this vacation which was also our honeymoon. Please do a lot of research before choosing this cruise line and ship. Read Less
Sail Date March 2019
We choose this cruise because we had taken the Alaskan cruise on the Norwegian Pearl and had a wonderful time. The cruise was not worth the money we had to pay. First there were problems with the ship which delayed us 6 hours. There were ... Read More
We choose this cruise because we had taken the Alaskan cruise on the Norwegian Pearl and had a wonderful time. The cruise was not worth the money we had to pay. First there were problems with the ship which delayed us 6 hours. There were college students everywhere. We had to stand in long lines to get a drink. Loud partying all night in the halls and on the balconies. Forget getting a specialty dinner at a decent hour unless you want to eat at 9-10 pm at night. Had to wait in long lines for regular dining. Forget getting a sun cot on the pool deck. I saw a line of 6 to 7 cots open and asked the young lady if they were free. No, of course not. She was saving them all for her friends. Finally we decided to stay in our room most of the time instead of fighting the crowds. Also had to skip Stirrup Cay because of rough sea. So out of the 7 days we were at sea 5 of them. Not a good time at all!!! Read Less
Sail Date March 2019
We wanted this cruise because the balcony rooms and being able to go to St. Thomas. We did have a balcony room, and I can say I enjoyed the room, even if the layout is strange. That was about the only thing I can say I ... Read More
We wanted this cruise because the balcony rooms and being able to go to St. Thomas. We did have a balcony room, and I can say I enjoyed the room, even if the layout is strange. That was about the only thing I can say I consistently enjoyed. The food was a crap shoot: Tempanyaki was amazing and the staff was great, The Noodle Bar, also great, the steak house, Cagney's, perfect and again, the staff was killer. The Brazilian Steak house was just meh, the staff, not friendly, the main dining room and Taste were just ok, and the staff had other places they wanted to be. It isn't like we were sneaking in right before closing, we had reservations. The always open restaurant was just the buffet food plus wings. The buffet was ok, just ok. I understand and did see horrible guests that make working service jobs a pain, so I get that some days you are not on your A-game, but it was all the time. We bought the soda package and I am not kidding, we got maybe 10 sodas a piece, max. You had to wait behind all of the people at the bar, even kids did, to get a soda. Maybe it was because on my last cruise on Symphony of the Seas, you got a special magnetized cup which allowed you to a soda machine to fill your cup without waiting in line forever at the bar. What a total waste of money that was. The internet was sketchy at best. We left several hours late due to "scheduled maintenance", and while it did not effect our arrival in Tortola, it did mean we really had nothing to do for all of those hours, no shops could be open, nothing. When we were in port one day, more maintenance, they were cleaning our balcony, then at 7 om a knock on the door to do a state room check, then we didn't stop at all on their private island, and we find out that that seems to be a very common theme. The pool area was super small. All together, it was very disappointing, three scheduled maintenance things on one cruise? Not being able to get things you paid for and having staff be crabby or just not being able to find anyone if you had a question? I'd not go on this ship again and am not sure if I will go on NCL again. Other lines have it so much more together and easy. Read Less
Sail Date March 2019
We have never cruised before and this looked and sounded amazing. We flew in the morning of and out the afternoon we got back. Embarkation ad disembarkation went smoothly. Much of this ship has been renovated, some they are working on. Our ... Read More
We have never cruised before and this looked and sounded amazing. We flew in the morning of and out the afternoon we got back. Embarkation ad disembarkation went smoothly. Much of this ship has been renovated, some they are working on. Our Balcony stateroom was nice but every single time I went to enjoy our balcony, someone was smoking on another balcony. This was a huge disappointment as I absolutely hate smoke/fumes of any kind. I was bummed I hadn't thought of this being a possibility, I may have saved some money by not getting a balcony. Most activities on the ship cost extra money which is very unfortunate. We did enjoy ping pong which did not cost extra. The bowling is $7/game and they have a bunch of games/contests/raffles but they all seemed to cost money to try to win. We enjoyed Atlantis in Nassau. Our second stop was cancelled. They announced the morning of that the weather was too dangerous to take the tenders to the island 'as we could see' which was not the case, the weather looked absolutely gorgeous and the island looked awesome. We weren't aware prior to cruising that we would have to take a tender to get to that island and it really was never clear to us that the weather was bad. I would always rather be safe than sorry but it seemed like they were making money off of the cruisers as many activities were added for an extra fee that day. The APP was a joke. It let me make a reservation in the main dining room Manhattan for a jazz brunch for Sunday so that's what we planned on only to find out there was no such thing and to have to run to the buffet to try to get some breakfast as they were clearing all of the food away. We spoke to 7 different people and no one ever really acted like they were sorry, it was just like oh well we don't have such a thing. I was like well I didn't make it up, you can see that I made a reservation that someone else created as an option. Finally the 7th person said he would email someone in hopes that it doesn't happen to somebody else. One of the previous people stated that she had heard of it happening before. No credits or anything to try to make anyone feel better about anything else. I was hurt in the room, the tissue box holder fell out onto my knew. I called and they said they would send an ice pack right away, it never came. Our toilet was backed up at one point and I called and someone was supposed to come, the next time we were in the room a few hours later, no one had come so I called again. The main dining rooms had excellent food. The service was usually fine but most workers on the ship do not smile or say you're welcome no matter how many times we said thank you. A few did. The entertainment was not amazing. We liked a singer/piano player, Arvin. The Ice Bar is a huge rip off, $25/person to stand in an old freezer and drink two terrible drinks. The guy who sold it to us said the drinks were unlimited for an hour and the guy on the inside said it was just two drinks per person. Several times on our trip, one employee would say one thing and another would say something different. It would have been nice if everyone was on the same page. It was just my husband and I, our kids stayed home. We might cruise again but if we do it would definitely be with another cruise line. Read Less
Sail Date March 2019
My husband and I had cruised once before, with another cruise line, on a big ship similar to the Epic. We wanted to give Norwegian a shot just to make sure we weren't missing anything. Embarkation was very smooth (as was ... Read More
My husband and I had cruised once before, with another cruise line, on a big ship similar to the Epic. We wanted to give Norwegian a shot just to make sure we weren't missing anything. Embarkation was very smooth (as was disembarkation-no problems either time), but I was already a bit put off that I couldn't reserve everything (e.g. boat tour, some entertainment) ahead of time online, so we had to waste our time onboard the first day booking things instead of getting in the pool. The good: we got a thermal spa pass for the week and it was a WONDERFUL place to relax away from the crowds. Heated pool, saunas, steam room, peace and quiet! There was one super friendly woman who worked at the buffet spraying hand sanitizer (the "washy-washy, happy-happy!" lady) who was always upbeat and smiling. "Priscilla, Queen of the Desert" was an awesome show! The food in the specialty restaurants was really great, especially the Brazilian steakhouse and the Japanese steakhouse. The fitness center was pretty nice, too. The bad (pretty much everything else) : While we did NOT care for the cabin layout with the weird bathroom (as you will read over and over again in reviews) our main complaint was that the staff seemed very disinterested in general. Service was quite slow in all of the bars and was very inconsistent in most of the restaurants (specialty restaurant staff was better, but not great, overall). Staff throughout the ship (outside of our cabin steward and spa staff) were not friendly. People rarely had smiles on their faces, were abrupt when asked questions and in general did not seem to want to be there. We frequently commented to each other that we felt like a burden to the staff (and in general we are quiet, easy to please people who honestly don't ask for anything out of the ordinary). There was no attention to detail. People forgot to take your orders, didn't consistently bring bread or other small items like that at restaurants. We saw a band-aid by a stairwell for three days that no one every picked up. (I might have picked up a stray piece of paper for good karma, but not someone's used band-aid!!) We REALLY didn't like being forced to walk through the smoky casino to get anywhere. That was not our experience with the other cruise line we were on. The bars all just felt like they were part of one big corridor, and didn't really have their own identities, so everything seemed loud and busy, not cozy and personal. Food in the main dining room was mediocre in general. I don't think that I finished any of the meals (or even desserts) I was served. Even you if you had a tender "reservation" you had to wait in line for 30 minutes to an hour, and since no one ever actually checked your tender ticket or reservation time, making the effort to get a reservation was completely worthless. There are more things little things that we didn't care for, but honestly with all these other negatives I don't know that they're worth mentioning. It was really disappointing, seeing how we had enjoyed our first cruise so much and had spent so much money on this one. We will not cruise with Norwegian (on any ship) again. Read Less
Sail Date February 2019
We took this cruise to try out the Epic. We were greatly disappointed due to engine problems;;;floor plan of cabin...crowded elevators....crowded garden cafe. We had to wait a long time just to get on ship. Because of engine ... Read More
We took this cruise to try out the Epic. We were greatly disappointed due to engine problems;;;floor plan of cabin...crowded elevators....crowded garden cafe. We had to wait a long time just to get on ship. Because of engine problens, we were not able to visit the islands of St Thomas. and Tortolla. Also. we were not able to go to Norwegians private island. To top things off. we arrived back at Port Canaveral. The crew worked extra to try to make up for the many problems. the entertainment was not the best. We did enjoy the Beatles presentation. The other to shows were not to our likeing. The food was very good. Many selections allowed us to choose what we liked. The wait staff seemed friendly but always in a hurry. Our cabin housekeeper was fantastic. He cleaned the room promply and alwas was available to help with any concerns Read Less
Sail Date February 2019
On the second day we lost 2 engines, so we could not go to Tortola or Saint Thomas as we were supposed to, but instead were rerouted to San Juan for repairs. On the way in, we hit the dock twice. We left the next day to hit our final ... Read More
On the second day we lost 2 engines, so we could not go to Tortola or Saint Thomas as we were supposed to, but instead were rerouted to San Juan for repairs. On the way in, we hit the dock twice. We left the next day to hit our final stop of the Bahamas, but the engines went out again and we were told we were going straight back to Port Canaveral. We were told we would arrive at 8 PM instead of 8 AM, but during the night they made an unscheduled stop in the Bahamas, without telling us, to pick up a part. That got us back to port Canaveral at 11 AM, after everyone had already changed their plans. Look, stuff happens, but it’s how you recover from it that’s important. The communication aboard the ship it was terrible, they slowly fed us information, and not complete information. They gave us a 100% credit for what we paid just for the cruise. In my opinion, this is a good start, it’s what they owe us. I’ve asked them what else they are going to do to keep us as customers, and so far have not received a response. The service of the crew was fantastic, as was the entertainment. One change I would recommend is not offering movies right below the noisy bar. Use the theater instead. Read Less
Sail Date February 2019
We choose this cruise for the length and itinerary. It left 3 days after our wedding so it was the perfect timing, we loved the length of the cruise and the places it was going. The ship was out dated, the room felt grimey... we had a ... Read More
We choose this cruise for the length and itinerary. It left 3 days after our wedding so it was the perfect timing, we loved the length of the cruise and the places it was going. The ship was out dated, the room felt grimey... we had a balcony suite. The room was smaller than an interior room we had on a Royal Caribbean ship this past spring, the layout is poor... there is no privacy to the bathroom, the toilet is in like a shower stall with a sliding shower door that is frosted glass. The specialty restaurants were ALWAYS booked until 9pm we had to book 4 days in advance just to get dinner before 10pm. The drink package did not include top shelf liqour, red bull or coffee or bottle water which we were used to on RC ships. The bars were always understaffed and the staff didnt seem like they were in good moods ever... The rest of the staff was great for the most part. We did not want to put a credit card on file as they put a $300 hold on your card and do not release the money for up to a month after the cruise. Being newlyweds we didn't have a lot of extra money to have $300 held for that long so wanted to put cash on the account instead. Their internet was down so we could not get money out of the ATM and our room cards kept getting shut off which made it so we couldn't use our drink package that we already paid for which was embarrassing and super inconvenient since we didn't plan on buying anything on the ship anyways seeing how we had the drink and restaurant package already. That happened 4 times and each time we had to go to the help desk to have them fix it and every time we did they were very rude about it. The circus was great, the food served during the dinner part of it wasn't that great and you had to eat what they gave you, there wasn't different options on the menu for it so for us it was $18 with the specialty dining package but regularly it was around $50 per person. The box office was only open from 4:30 - 6 every day which was also inconvenient.. the app only had each days itinerary on it so you could not see or book anything for any other day so we really didn't ever know what was going on.. The crowd seemed to be mostly people in their 50's and up which might have been another reason why we did not have as good of a time as usual. We will be sticking to Royal Caribbean from now on. Read Less
Sail Date January 2019
the price was good and the time to go was great but as soon as we got to the port we felt thath we where going to wait in line for 10 day,s this ship was built only to trap people in the casino no view on the walking deck on 7 no view ... Read More
the price was good and the time to go was great but as soon as we got to the port we felt thath we where going to wait in line for 10 day,s this ship was built only to trap people in the casino no view on the walking deck on 7 no view at aft of the ship except a giant screen this ship is a tourist trap all they whant is to get your money ,,food is just ok they even hide the bananas no smoked salmon ,,i have been on more than 50 cruises and this is one of the worst the best place for us on the ship i have to admit that our cabin and stuart was very nice and clean and cosy the dining room taste was also nice and cosy for us after tiping all in all it was just ok and the express check out was badly organize but ok and fast after all good ship for partying and yonger people !!!!! Read Less
Sail Date January 2019
Well I will start by saying that I am not typically the type to complain, but Norwegian left us less than impressed. The biggest issue was that the boat seemed way understaffed. Since the drink package wasn't monitored well, it seemed ... Read More
Well I will start by saying that I am not typically the type to complain, but Norwegian left us less than impressed. The biggest issue was that the boat seemed way understaffed. Since the drink package wasn't monitored well, it seemed that all 4,000+ cruisers were drinking, and there were only about 2 or 3 bartenders to the busiest bars and only 1 in the less busy bars. This led to long wait times and annoyed guests that actually ended up exchanging words many times because there was no order in the queue. There were some waiters at the pool area, but it literally took them around 45 minutes to return between drink orders (with exception of Carlos from Colombia who was one of the only bright spots for us). The pools were laughable. Keep in mind that there are over 4,000 people on this boat. These pools might have fit 50 to 100 people at max and there were only two of them in the main deck area. Also, if you didn't go to the deck by 7:00 am to claim a chair, then you would not get one. There was no control over chairs claimed and left vacant for hours. As for the food, I felt like there were minimal included restaurant options (about 3 places other than the buffet), but there were several restaurants where you would pay extra. We only went to the included restaurants which were always booked solid. The wait staff was stretched thin, and they would become almost rude at times. I was snapped at once by the waiter for requesting another drink. As for room service...forget it. Sometimes we couldn't even get an attendant to pick up the phone, and when we did, it took over an hour to arrive at our room (even just a pitcher of water). So going back to the phones, the availability to support was severely lacking. We couldn't get guest services or room attendant support at all by telephone. In fact, we NEVER even saw our room attendant. We would just have to flag down attendants in the hallway if we needed something. I feel like I am bashing the cruise line right now, but all these things were so disappointing when we thought Norwegian was a step up from the competition. I can certainly say that the experience was better on Carnival. The general attention to detail was just not there at all. Just a few other points of disappointment, the shopping was minimal, the internet (although very expensive) was horrible, the live entertainment was not spectacular (with exception of the Cirque show and Priscillas which were great). As an example, the musicians in the Cavern had no stage presence and they played the same set each night. They didn't know any of the songs called out for request, and they were some pretty basic songs, like Free Bird. This is a cruise line; I would expect the entertainment to be above the level of the basic corner bar. To be fair, I want to mention the things that I think Norwegian did right. The onboarding and disembarking moved quickly. The app and excursion booking process was easy and convenient. The rooms were kept clean. And the "washy washy happy happy" girls will have us laughing for years to come. Other than that, I would say that Norwegian has a lot of room for improvement if they want to maintain their reputation as a premier cruise liner. Read Less
Sail Date December 2018
I can definitely tell you that this was a whole different experience. I usually cruise Carnival. But i wanted to try something different. My husband and I never had a honeymoon, now that our children are older, we decided that it was the ... Read More
I can definitely tell you that this was a whole different experience. I usually cruise Carnival. But i wanted to try something different. My husband and I never had a honeymoon, now that our children are older, we decided that it was the perfect time to take one. On their website Norwegian really "seems" to give you a good value, free beverage package and freestyle dinning always sounds nice, also lower deposits. here are some of the things we experienced that did not leave us with a good experience. - we pre-planned and pre-paid for pretty much everything. we got on the ship and we were told that Norwegian puts a 300 dollar hold on your credit card, for fees that you might incur. If everything was pre-paid why was this an issue? We don't carry large amounts on our credit card when going out of town, especially overseas. we gave them a 50 dollar deposit, when all was said and done they owed us a credit of 108.00$ but even when i had a credit to my account, they would not let me spend MY money as I saw fit. They held onto it and told me I could use it for specialty dinning, or at their stores to buy something, but i was not allowed to use it as I please. Basically i needed their permission to use my own money. not to mention, this 300 dollar amount that they hold, is not communicated to you. had I known prior to cruising I would have made sure I had enough on my credit card. I pre-paid for everything! including my drinks! I had a package. - Speaking of a drink package, The drinks were inconsistent from bar to bar or to restaurant. not to mention, even if you have a drink package, there is port fees that are not included. - dining: because we are so used to Carnival, they usually assign you a dining room, and the waiters/waitresses know you, they sing and dance to entertain you. on this cruise, you do not get assigned a dining room. There were more "specialty" dining options then complimentary. even when you want to go to the complimentary dining rooms, you have to make a reservation. now, i understand that there are many people and a reservation system is a great way to control the crowds. however, due to the lack of complimentary dining rooms, they were always full. We would have to eat at 830 or 9pm if we wanted to eat something more then the buffet. The food at the buffet was average cafeteria food. nothing special and not very good. For example, the "fruit" was a frozen blend of fruits that i used when making fruit pies at home, it wasn't even thawed yet! - We pre-paid for a dining experience at Teppenyaki, which is one of those restaurants that the chef prepares the meal right in front of you. this was a great experience, however, when i pre-paid a gratuity was already applied to the bill. When everyone else in our group was paying, they were not only charged a gratuity with the price of the meal, but were also asked for another gratuity! that was horrible! we also had a reservation for 7:30pm. We were not seated until 8:08, and they were just letting walk-ins in before us. i do have to give credit where credit is due. the food at Teppenyaki was delicious. - on other cruises that i have been on. Room service is complementary, however there is a 7.95 service charge! - we managed to get a reservation at shanghi noodle bar. It was a great experience. and the food was fantastic, the service was amazing and the staff made some great recommendations. - as for the entertainment, there were 2 complimentary shows and one that was an additional fee. the shows were sold of for the remainder of the cruise, by day 2. I didn't even get to see them! - This cruise has no place to sit and relax to watch the water. you were expected to be doing something or get out of the way. you could sit on a lounge chair on the deck, however the deck was on deck 15, no good views of the water at all and the sun goes down at 5 or 5:30. and every lounge chair was taken up by 9am! - we had an inside cabin, and the room was clean, but the beds were not comfortable at all. and there was a sign at each door for you to tell the housekeepers if they could go in and clean or if you did not want to be disturbed, this is on the outside of the room and is easily changed by some drunk person on the cruise or a teen just trying to be funny. - you were not able to see the menu for any restaurants on the tv in your stateroom, - you couldn't make reservations from your stateroom Read Less
Sail Date December 2018
We were looking forward to another cruise with NCL, since our experience on the Pearl was good. This was awful! *The embarkation was a fiasco, with the problem being more Port Canaveral's. It was a cold morning, and they had to ... Read More
We were looking forward to another cruise with NCL, since our experience on the Pearl was good. This was awful! *The embarkation was a fiasco, with the problem being more Port Canaveral's. It was a cold morning, and they had to stop allowing people up the escalator to the indoor waiting area. Fights were taking place, and security had to be called. Most were cold, hungry, tired and confused, since there was no communication from anyone. This became a constant theme throughout the cruise! But at no time did anyone from NCL apologize for it and take some responsibility. When you were finally on board it was as if nothing had happened. *Pools are a real joke!!! 3 of them, with one being in the quiet area. Very small, more of a stand-up pool. If any more than 4 people were in it, it became overcrowded. The main pool area was the only pool space with shade, but the stupid music was so loud you couldn't talk to each other. Ridiculous! Even after request to turn the music down, nothing! *Waiting for an elevator became a game. No matter which was it goes, climb on because you may never see another one! Too many scooters!!!!!! * To see any show, you had to wait in line for an hour, then seats were gone quickly. I have never had that experience on any other cruise. Venues are way too small for that size of a ship with that many passengers. *Front desk was somewhat rude. I asked a young lady where the library was (mapped showed it very close to their desk). The girl grabbed my map and sent me to the back of the ship. I came back and told her it should be near where we were. She simply repeated her orders. It was across the hall and behind a door! *Layout of this ship is terrible. Hard to maneuver around anywhere comfortably. *Talent on board, except for a few, was pretty bad. Howl at the Moon singers were not singers! * Onboard activities: Napkin folding! Just Dance! *Movies selected were unbelievable! Overboard, Adrift and Showdogs?! Really! Who picked this garbage? (Andre'?) One good day they showed "It's A Wonderful Life" and it was standing room only! *It was Christmas. Why not organize an evening of caroling, or show more holiday related movies? Other than decorations, it was never mentioned or celebrated. Very disappointing. *That leaves us with debarkation. We were herded onto the 6th floor, with no announcement from anyone, just rumors, to try and organize a line, which went from the front to the back of the ship. There was 1 person from staff I saw and she was yelling at someone who was trying to take the escalator to 5! Apparently, some big wigs from corporate were suppose to be there for our leaving, but never saw a single person!!!! No, wait...there were two lovely ladies waving goodbye and thanking us...Washy Washy Girls!!!! That was it. No thanks for spending your time, your money and your sanity with us. They could have cared less. We will never cruise NCL again! Read Less
Sail Date December 2018
This was the first cruise to win over the wife to cruising something i wanted to do not her...So the Norwegian Epic it was.we boarded 20/05/2018 in Barcelona. The Embarkation went well was given a map and pushed on board had to find our ... Read More
This was the first cruise to win over the wife to cruising something i wanted to do not her...So the Norwegian Epic it was.we boarded 20/05/2018 in Barcelona. The Embarkation went well was given a map and pushed on board had to find our own way round..All looks grand to start with BUT and a Big BUT the lifts are a big joke some where out of order then you have the heaven guests that have a lift card to lock the lifts out so they don`t stop on other floors but the heaven.... So you end up with 10-15 people most days waiting for the lifts then it stops at every floor very poor... The food i found good most days...as for the nights i had brought the dining pack so we made the most of it for 5 nights i found Cagneys steak house good but you don`t get time to finish your starter before they are trying to bring the main had to tell them to slow down this was not the case in the French restaurant..we went in both for 2 dining nights...just down to me not liking fish or Italian...We had the ultimate beer package and it was great but when you dine in these pay restaurants they try and sell you wine buy the bottle at about $30 a shot...order by the glass and it`s free.. The upstairs garden room on deck 15 is ok just in my opinion just poor quality in ingredients and it`s like a rate race in their as for the pool deck outside the Garden room it`s just grilled Chicken,burgers and Chips etc etc.. We also had the coffee option and water pack...came free with the deal... The coffee from the machines in the restaurants is a joke tastes really if you order one from a bar and they make you one you are billed $4 learnt my lesson on that one Also i brought the dining pack of Norwegians website for about $88 each five months before we traveled. They also billed us on board $10 each for the dining pack they said it" was a tax" robbing sods.. As for Entertainment you have to pre book to go into most shows if you can get in that is we just stopped by the bars and had a few drinks their.. NCL Excursions are daft money most are from $250.00 to $395.00 we can fly from uk to Rome for the weekend for that money i think they are aiming for the USA market..We just done our own thing most days or made the most of a quite ship... One thing we did pay for was a pass for the Posh deck and bar on deck 18 well worth it...padded sun beds single and double great views and your own bar and staff to wait on you well worth the $59 for the week each.. Think other people need to know this a lot of people smoke in the Casino area making it stink with stale smoke. The rest of the ship is looking a little tired now needs money spending on it our cabin 8069 was size wise ok loads of storage space small toilet room and the sink they stole from a dolls house bed is small but comfy i`am only 5ft 10 and my feet over hang..House keeping not the best last guests items under bed along with the daily dust also the balcony glass was never cleaned in the week we was their looked more like frosted glass.. As for the Disembarkation what a joke....our flight and cruise was all booked by cruise nation ..return flight 13.45 we where kicked of the ship at 9am no ifs no buts tried to tell NCL about the flight leaving later they don`t give a hoot.. Would we cruise again YES but will go with someone else Read Less
Sail Date May 2018
We stayed in a Haven Spa suite. Nice, but no couch to sit and you have to walk to the front of the ship to access the Haven.(When you can get an elevator that is). Living in central Florida, Port Canaveral is our port of choice.We have ... Read More
We stayed in a Haven Spa suite. Nice, but no couch to sit and you have to walk to the front of the ship to access the Haven.(When you can get an elevator that is). Living in central Florida, Port Canaveral is our port of choice.We have sailed with Royal Caribbean several times and after this cruise will go back to them. The staff in the Haven was great. The food was outstanding. The ship in my opinion, Not so much. The entire ship is confusing. You never really know which way is which. No signage as to where the forward and aft is. The other problem for us was we were not interested in water sliding, rockclimbing, or any other activities on the 15th deck. BUT, in order to get from the from to the rear or vice-versa, we had to either traverse the very crowded 15th deck, OR drop down to the 7th. or 6th floor. Now going to either of those floors allowed you to stay on the interior, BUT you would then be greeted by the wonderful odor of the smoke filled Casino, which is located mid ship on the 6th floor. It also has a small atrium in the center of the ship so the odor wafts to the 7th floor. The "specialty" dining was good at Cagney's Steak house but we had to leave Teppenaki's due to the fact that we could still smell smoke odor from the Casino. Speaking of dining, we mostly ate at the Haven so I can't really give a good review of the other dining venues other than the 1 time we ate at Taste,(the main dining room), was for breakfast the morning we got to Jamaica. We had an excursion and wanted to be close to the gangway to get off the ship ASAP. (NCL messed that up too). All the morning excursions had to meet in the theatre and due to the inefficient ways of NCL, we almost missed our excursion. (Along w/ several other people). Back to the dining, when we sat down to eat, we were floored that the wait staff actually argued in front of us as to who was going to wait on us. The food was ok, but a simple request of "crispy" bacon was in vain as what I got was limp, cold bacon. My wife couldn't even eat her eggs that were supposed to be well cooked scrambled. (They were runny). Every thing else was ok, but we never returned to Taste after that. We did stop at the buffet 1 afternoon to get a sense of what it was like. LOL is all I can say about that adventure. Very confusing layout, and in order to have a look at EVERYTHING you literally have to walk around the entire buffet.(Both sides of the ship). W/ Royal they have the same thing on both sides. Not here. NCL seems to think by spreading it out you get a better choice?? I sat down after thinking I had browsed all I wanted, only to see something on another diners plate and wondered where the hell was THAT. I had to ask him, and he too said you had to "hunt" for the good stuff. LOL again. Now as mentioned we stayed in a Spa Haven suite. The room was OK, but we could have really used a couch.(It should be noted, I upgraded us at the last minute and the Spa suite was all they had left for Haven suites). We really did not have an interest in the jacuzzi tub. The floor had to be recleaned the first evening as we were literally stepping in dirt with our bare feet. Our room steward apologized and DID clean the floor better. The layout of the room was silly in my opinion. The bed is in the middle of the room and the makeup vanity is behind the bed. The showers and toilet are immediately to the right of the door when you enter the room. And YES, the toilet is privacy free as the door is frosted but you can here EVERYTHING. The shower was fairly large as far as showers on cruise ships go. It even has a rain sprinkler above you, which was AWESOME. The Haven rooms come with a Butler and ours was outstanding. She was always available during the day and most of the evenings. She kept the Nespresso supply of coffee and creamer stocked for me, and from day 1 my wife had her supply of M&M's, and gummy's. (You simply request it, and within reason it will happen). Really quick while I'm thinking of it. One thing that kind of steamed me was we basically paid double for a Haven room and yet we could not get a LOBSTER in the Haven Dining. NO LOBSTER anywhere on this cruise line. REALLY???? For what we paid I should have been able to get Lobster 24/7. OK back to the rest of the story. The port of calls were decent. Stirrup-Cay, was a tendered port of call. It is their private island, and from everything we heard it is good. We chose to stay on the ship and enjoy the peace fo few people left on board. Jamaica was a docked port of call but as mentioned earlier we almost missed our excursion due to poor gangway operations by NCL. We did the Bamboo river rafting on the MarthaRae. That was one of the best excursions we have EVER done. (Although the 1 1/2hr ride to get there was an adventure in itself). Ocho-Rios was our port of call so IF you stop in Falmouth this would be a quick 15 minute ride to this excursion. Next was Georgetown, Grand Cayman. When I looked outside and saw it was a Tender operation and there was 3 other cruise ships in this port we decided to stay on board once again. Although I can say Georgetown looked to be a much CLEANER destination than Jamaica. Our final port of call was Cozumel. We did venture off the ship. Did some shopping and ate at a place near the shopping area. Some Taco place, forgot the name but literally under the bridge to the shopping area. It was fantastic. The port was a docked port and NCL actually did better at this one. My overall review of this ship is simply, 1. How in the world did this ship get sooooo many good reviews?? 2. IF Royal ever did a "Haven" style area,(which they do sort of with their suites class), NCL and ALL the rest of the cruise lines would be in trouble. We were not happy with this ship as were SEVERAL other people we talked to. One gentleman I was talking to claimed to have over 35 cruises with NCL and said that this was his first time on the Epic.( To be fair, I'm a little skeptical of his claim because IF he had so many cruises with NCL how is it he NEVER cruised this ship???)He too said he wouldn't float this boat again. We may try another NCL boat but will NOT do The Epic again. I gave this ship a 2 star only because of the Haven staff and Dining/lounge. Read Less
Sail Date March 2018
We choose cruises based upon itineraries. The opportunity to visit Chichen Itza was the determining factor for this particular line and trip. Our Mid-ship Balcony cabin was nothing at all like the pictures they show, it was cramped and ... Read More
We choose cruises based upon itineraries. The opportunity to visit Chichen Itza was the determining factor for this particular line and trip. Our Mid-ship Balcony cabin was nothing at all like the pictures they show, it was cramped and poorly designed. When you opened the door you walked into the bed and the 6" of space between the bed and the counter made it virtually impossible to move around the room easily. We spent more time crawling over the bed than sleeping in it it seemed. Our cabin steward would only allow us 2 bath towels per day, and it was our responsibility to exchange our beach towels from our excursions according to him. It wasn't until we spoke to the Housekeeping manager that we could get extra towels and he started to do his job. It would take multiple requests to get our cabin refreshed after returning from excursions and changing for dinner, and turn down service was only performed the last 2 nights of a 7 night cruise. The wait staff in the Main Dining rooms were slow and uninterested in making your dining experience something to look forward to. If you would like a glass of wine or other adult beverage with your meal you had better order it immediately when they bring you your water or don't expect it until you are almost finished with your entree. NCL recently did away with tipping in favor of an automatic service charge added to your invoice daily. It appears that in so doing, they have also done away with any expectation of service from their employees and they have become disincentivized. We have never been on any cruise ship before where we were treated as an afterthought by the staff. DO NOT expect anything but mediocre to poor service from these employees. The bar and lounge staff do go beyond expectations, as do the spa and buffet workers. but the taste of bad service from the cabin stewards and wait staff spoil any thoughts of a first class operation. Read Less
Sail Date February 2018
I chose this cruise because of the destination...wanted the Bahamas. I found the whole trip to be very disorganized. It took 3 hours to embark. It was cold, for Florida, and there was no place to sit. The explanation given was because ... Read More
I chose this cruise because of the destination...wanted the Bahamas. I found the whole trip to be very disorganized. It took 3 hours to embark. It was cold, for Florida, and there was no place to sit. The explanation given was because sound equipment had to be removed from the prior cruise. The ship was too crowded. The layout was not good. The jogging track did not circle the ship, and the lifeboats obstructed any view. The ship stabilizers did not seem to work very well, quite the rocky voyage. The staterooms were small. Only one of us could walk around at a time, the other person had to sit on the bed in this balcony stateroom. When entering the room, there is a "shower" type stall on either side. One houses the shower, the other the toilet. The glass is translucent, and certainly not soundproof! We had to pay a daily fee of $13.99 USD for each of us, a mandatory gratuity. Tipping should be optional and dependent upon satisfactory service. This came as a surprise as we were unaware of this fee. The bed was made daily and we had fresh towels. The crowding continued in the buffet area, getting a seat at a table was a challenge. The food was very good. We dined at some of the restaurants, and the food was good there as well. Alcohol was very expensive... I enjoyed the entertainment, especially The Epic Beatles. The shows were good, but they were repeated....never seen that before. The staff working the ship seemed to be unhappy and that was reflected in the substandard service. I am used to excellent service on a cruise, this came as a shock. Everywhere I went passengers were complaining about the poor service. I did not take any excursions, but I enjoyed the ports, especially the stop at Norwegian's private island. All in all...the cruise was "ok". It was my first Norwegian cruise, but likely my last, I will return to Royal Caribbean Read Less
Sail Date January 2018
We chose the Breakaway because we had sailed on her before, we liked the itinerary and we wanted to visit NYC. We visited during the Bomb Cyclone in January. The ship had a late docking and we ended up missing the first day of our ... Read More
We chose the Breakaway because we had sailed on her before, we liked the itinerary and we wanted to visit NYC. We visited during the Bomb Cyclone in January. The ship had a late docking and we ended up missing the first day of our cruise. That, and an emergency evacuation resulted in us completely missing our overnight visit to Aruba. NCL offered some compensation for this. However, bad weather resulted in our delayed return to NYC. The resulting chaos was very distressful. Disembarkation was a lengthy, unorganized nightmare. We missed our late afternoon, return flight home which ended up costing us an additional $750. NCL would not offer any compensation for this. The food was average, and our balcony stateroom was as described, with plenty of storage space. We had a large balcony, but because of the weather we were unable to use it for at least half of our cruise. The atrium area was extremely loud which made it very difficult to communicate at the guest relations desk. Inadequate seating and uncomfortable chairs in the Atrium and some of the bars. Entertainment was good and varied. Wish they didn't allow smoking in the casino as the smoke permeates all nearby areas. The public areas onboard ship were very loud and congested when all decks were closed outside. Overall this cruise was not a very good experience. Read Less
Sail Date January 2018
1. I got the Norovirus. 2. Ship was beautiful. 3. Staff was very friendly. 4. Ship layout is cumbersome. 5. Mini-suite bathroom setup is bad unless you don't mind not having any privacy while on the toilet. It had see through glass. ... Read More
1. I got the Norovirus. 2. Ship was beautiful. 3. Staff was very friendly. 4. Ship layout is cumbersome. 5. Mini-suite bathroom setup is bad unless you don't mind not having any privacy while on the toilet. It had see through glass. The toilet is on one side and the shower/tub on the other in glass. If you cannot step up and over 32 inches then you can't use the tub/shower. The tub is curved like a banana and is very uncomfortable to sit in. 6. Too many children - could never get in the pool. 7. Teenagers take over the Jacuzzis, no parental control and the staff does nothing about it as most are only a year or two older. 8. Not a lot to do as I never saw the cruise director out and about only heard him on the speaker system or TV. 8. TV has only 2 channels unless you want to watch the news or them selling you everything over and over. At least twelve in house channels to sell you something. Specialty restaurants are worth it. Teppanyaki was the absolute best! 9. Unless you stay in the 'Havens' you will wait on an elevator. If you stay in the 'Havens' you have a special elevator so you don't have to be around or wait with the 'regular' people. This was our 6th and final cruise. We love RV'ing much better. We have been on Norwegian two times, Carnival two times (carnival is a complete train wreck), and Royal Caribbean two times. Royal Caribbean by far has been the best overall but we have a lot more fun kayaking, hiking, mountain biking and snorkeling while camping (glamping) for less money. Just go to Yellowstone and Teton National through Montana and Wyoming. you will be sold too. Take care. Read Less
Sail Date December 2017
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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