457 Norwegian Epic Romantic Cruise Reviews

Chose the Epic based on date and departure port first, then price, then itenerary. Had sailed on Oasis last year and was in a Top level suite. I should have been prepared to be disappointed...again. This class vessel or mega-ship is ... Read More
Chose the Epic based on date and departure port first, then price, then itenerary. Had sailed on Oasis last year and was in a Top level suite. I should have been prepared to be disappointed...again. This class vessel or mega-ship is NOT designed for the customer. It is more like an engineering study in space maximization with horrible ergonomics Good: The food was well above average. Best- the Moderno. Bad: Room service-used once at breakfast not worth it. Casino- ok truth- we lost- but we expect to lose. We do want a little entertainment while we play and we lost so fast it wasnt even close to fun. Two roulette tables - 2$ and 10$ chips. I guess NCL caters to the 1% or total morons. The cabin: calling our balcony a mini-suite was a misnomer if not borderline misleading advertising. Definitely the worst balcony room on any ship we have sailed. (This was probably our 30th cruise - Cunard, RC, Viking, HA, Princess). The bed was an abomination for anyone not from Munchkinland in Oz. The curved headboard makes it even worse. The two closets and storage are OK but the head (bathroom) was also very tight -although the shower was large. A sink in rhe bed area room was UNSAT. Moving around the cabin was extremely awkward. Never again. Really believe me- these are NOT worth it. The cabin door lock did not work. 13243 cabin. Three trips to front desk, 3 rekeys, over an hour waiting in hall for security to fix the lock. Not one apology. Read Less
Sail Date February 2019
We stayed in one of the mini suites with a balcony. Our room was very clean and spacious with tons of storage space. Our room steward, Kabul, was so friendly and accommodating with any of our needs. We chose the unlimited beverage and ... Read More
We stayed in one of the mini suites with a balcony. Our room was very clean and spacious with tons of storage space. Our room steward, Kabul, was so friendly and accommodating with any of our needs. We chose the unlimited beverage and dining package. We hung out in the Atrium and the martini bar and at O' Sheehans the most. On a ship full of people these bartenders and serving staff made you feel as though you were their top priority. They knew our names by heart and were so friendly. Raj and Made at the atrium bar were the greatest. Our cruise director, Mandy, and her staff were so fun and entertaining. Lots to do on the ship. The ports of call were fun. Did not do any excursions just shopping. Our dining experiences were superb. We ate at Teppenyaki, Lacucina, Cagneys, and Modernos as well as Taste and Manhattan room. We are not buffet people so we did not go there. We had window tables at most every restaurant. At Lacucina we were seated with a gorgeous view of the sunset off the bow of the boat. Best table in the house. The food at every restaurant was so tasty and hot and fresh. As usual the wait staff was excellent. Toward the end of our trip my husband ended up with a major cellulitis infection in his big toe. We went to the ship doctor and had a great experience with a very kind and compassionate staff. It's expensive but had we not gone he would probably have ended up needing his toe amputated so it was worth paying for. In summary, we will sail again and only with Norwegian. We were totally pampered and spoiled and entertained the whole week by their staff!! Read Less
Sail Date February 2019
Friends of ours who have been on several cruises, recommended the Epic Cruise. It was our first ever cruise and we were celebrating our 30 Year Wedding Anniversary. The entire experience was awesome! The Ship was first class with ... Read More
Friends of ours who have been on several cruises, recommended the Epic Cruise. It was our first ever cruise and we were celebrating our 30 Year Wedding Anniversary. The entire experience was awesome! The Ship was first class with outstanding shows and entertainment. The excursions were great experiences and loads of fun. The service on board the ship was top notch! We especially enjoyed the Cirque Dreams Epicurean show, Burn the Floor Show and the music entertainment of the Epic Beatles!!!! The only excursion of disappointment was Jamaica as the tour guide was unorganized and the island itself was not what we expected. Our favorite excursion was Cozumel, the tour guides and the cleanliness of tender boat and Passion Island experience was most enjoyable. The variety of food offered on the Epic and how delicious it all tasted was beyond expectations. The bartenders kicked butt!!!! We already put money down for our next cruise. Read Less
Sail Date February 2019
We chose Norwegian lines basically because my husband isn't a dress up kinda guy and Norwegian doesn't have the formal dinners! They have several dinning options. We enjoyed the buffet, they have a different dinner theme every ... Read More
We chose Norwegian lines basically because my husband isn't a dress up kinda guy and Norwegian doesn't have the formal dinners! They have several dinning options. We enjoyed the buffet, they have a different dinner theme every day so you have new choices daily. The young girl that was the greeter at the buffet every morning and evening was so sweet and was the perfect person for the job. We also liked to destinations that this trip offered. I recently had health problems and open heart surgery so the getaway and relaxation was greatly needed. The entire cruise was very relaxed and not fast paced. The entire staff were so happy, friendly, helpful. Our mini suite with a balcony was beautiful, and had more storage room than I ever imagined. We did 2 excursion, Dunns river falls-bamboo beach in Jamaica and turtles and swim with the stingrays in Grand Cayman. Both were exciting and fun, well worth it to see and do. We had such a fantastic time it would be awesome to do it more often I didn't want it to end! Read Less
Sail Date February 2019
We choose this cruise for the length and itinerary. It left 3 days after our wedding so it was the perfect timing, we loved the length of the cruise and the places it was going. The ship was out dated, the room felt grimey... we had a ... Read More
We choose this cruise for the length and itinerary. It left 3 days after our wedding so it was the perfect timing, we loved the length of the cruise and the places it was going. The ship was out dated, the room felt grimey... we had a balcony suite. The room was smaller than an interior room we had on a Royal Caribbean ship this past spring, the layout is poor... there is no privacy to the bathroom, the toilet is in like a shower stall with a sliding shower door that is frosted glass. The specialty restaurants were ALWAYS booked until 9pm we had to book 4 days in advance just to get dinner before 10pm. The drink package did not include top shelf liqour, red bull or coffee or bottle water which we were used to on RC ships. The bars were always understaffed and the staff didnt seem like they were in good moods ever... The rest of the staff was great for the most part. We did not want to put a credit card on file as they put a $300 hold on your card and do not release the money for up to a month after the cruise. Being newlyweds we didn't have a lot of extra money to have $300 held for that long so wanted to put cash on the account instead. Their internet was down so we could not get money out of the ATM and our room cards kept getting shut off which made it so we couldn't use our drink package that we already paid for which was embarrassing and super inconvenient since we didn't plan on buying anything on the ship anyways seeing how we had the drink and restaurant package already. That happened 4 times and each time we had to go to the help desk to have them fix it and every time we did they were very rude about it. The circus was great, the food served during the dinner part of it wasn't that great and you had to eat what they gave you, there wasn't different options on the menu for it so for us it was $18 with the specialty dining package but regularly it was around $50 per person. The box office was only open from 4:30 - 6 every day which was also inconvenient.. the app only had each days itinerary on it so you could not see or book anything for any other day so we really didn't ever know what was going on.. The crowd seemed to be mostly people in their 50's and up which might have been another reason why we did not have as good of a time as usual. We will be sticking to Royal Caribbean from now on. Read Less
Sail Date January 2019
the price was good and the time to go was great but as soon as we got to the port we felt thath we where going to wait in line for 10 day,s this ship was built only to trap people in the casino no view on the walking deck on 7 no view ... Read More
the price was good and the time to go was great but as soon as we got to the port we felt thath we where going to wait in line for 10 day,s this ship was built only to trap people in the casino no view on the walking deck on 7 no view at aft of the ship except a giant screen this ship is a tourist trap all they whant is to get your money ,,food is just ok they even hide the bananas no smoked salmon ,,i have been on more than 50 cruises and this is one of the worst the best place for us on the ship i have to admit that our cabin and stuart was very nice and clean and cosy the dining room taste was also nice and cosy for us after tiping all in all it was just ok and the express check out was badly organize but ok and fast after all good ship for partying and yonger people !!!!! Read Less
Sail Date January 2019
We chose this cruise because we've never been on a 10-day and we wanted to see Harvest Cay in Belize. Harvest Cay was amazing to say the least. We didn't have one bad day of weather except for the last day at Sea with Gale force ... Read More
We chose this cruise because we've never been on a 10-day and we wanted to see Harvest Cay in Belize. Harvest Cay was amazing to say the least. We didn't have one bad day of weather except for the last day at Sea with Gale force winds returning to FL. This was our 12th cruise with NCL and we were very disappointed with the Latitudes Members Group. No announcement of the cocktail party, & the Cruise Next deals are not as good as they have been in the past, so we didn't book another one. We thoroughly enjoyed and had great relationships with the Photography staff, especially Marco. Not too "salesy", and always too great pics of us! The buffet was great with a lot of variety at each meal. It would be nice if the pool deck food bars would open sooner for lunch on "At sea days" and close breakfast earlier. People were always waiting for lunch there. Read Less
Sail Date January 2019
We chose this cruise for it's embarkation port, itinerary, and price. All was good. Specialty restaurants were very good, as was the main dining room. The ships staff was friendly, courteous, and knowledgeable about anything that ... Read More
We chose this cruise for it's embarkation port, itinerary, and price. All was good. Specialty restaurants were very good, as was the main dining room. The ships staff was friendly, courteous, and knowledgeable about anything that we might need or want. The entertainment was top notch, especially the Cirq De Epicurian, that was completely surprising, as the food was great and the show was completely engrossing! our shore excursions were better than anticipated, as the staffs of the individual excursions were just as polite and friendly as the crew on board the ship. Our cabin was functional, but small, as is the case with every cruise ship we've been on, but the bed was a bit short, my feet hung over the end of the bed. Embarkation and debarkation was smoother than any other cruise we've ever been on. Activities on board were different and interesting, and seemed a bit original, other than the usual bingo. Read Less
Sail Date January 2019
We arrived at Port Canaveral the day before our sail date. We went out to dinner, walked to the entrance of the port and we saw our ship, Norwegian Epic, docked. It was so big. We had the a shuttle pick us up at the hotel and brought us ... Read More
We arrived at Port Canaveral the day before our sail date. We went out to dinner, walked to the entrance of the port and we saw our ship, Norwegian Epic, docked. It was so big. We had the a shuttle pick us up at the hotel and brought us and our luggage to the port for embarkation. We were expecting a line, which there was but it moved smoothly and quickly. We checked in and got our keys. So excited to get on board. We found our cabin, bigger than expected and was very pleased with the large balcony which was VERY large. We met our steward, Walter and immediately asked to have the wet bar cleaned out and 2 deck chairs for our balcony. The case of water we ordered was already in the cabin. Walter was very efficient. He handed me a bottle of champagne! Loved that touch. By the time we finished exploring the ship, our luggage was in our room and the wet bar was emptied. Walter showed up with the deck chairs! We were very happy with everything. The food, the drinks, shows, restaurants, nothing disappointed us. We disembarked to all our stops which was easy. Jamaica was a let-down. Too many people asking us if we wanted taxis, rides, excursions, etc. Overall, the beaches were beautiful. We enjoyed walking at every stop. Each night for dinner, we had wonderful service. Most places were crowded but we expected that so no problem for us. My husband and I were very pleased with everything. Thank you Norwegian Cruise Lines for an unforgettable experience. Read Less
Sail Date January 2019
NCL always treat us well and are so nice. On this cruise, for us, it was all about the best band on this ship...4-Blue!! We never missed a night listening to them!! We watch them on YouTube at home since we miss them!! One downfall was ... Read More
NCL always treat us well and are so nice. On this cruise, for us, it was all about the best band on this ship...4-Blue!! We never missed a night listening to them!! We watch them on YouTube at home since we miss them!! One downfall was when they got to play on deck one night but they only played for 1 hour! We, the great crowd of an audience wanted MORE of them, but they weren’t given permission to play longer.....the biggest mistake of the night! THE ONLY other thing we are not fond of are the design of the rooms. But we both agree this was one of our BEST trips ever! Big ship with lots to do! Stage shows were great also!! We are not a fan of having to make a reservation for some of them, but that’s how it is on this ship! The water slides are AWESOME....especially the toilet bowl one!!! Highly recommend Teppanyaki for dinner... it’s a WOW!!!!!! It’s a must!!! Bliss the nightclub was unpleasant the night we went....6 of us. We didn’t stay long. I pray they aren’t all like that on other ships. We enjoyed the pool areas a lot, and we enjoyed the couple, man and woman who sang onboard deck, but the raggae band wasn’t that great. In fact, I wanted to go elsewhere when they played. All other bands were really good!!!! We relaxed at the Martini bar at times....and the Beatles Band was VERY GOOD also!!! We’d take this same cruise on this same ship again anytime!!! Loved it!!! Read Less
Sail Date January 2019
The Epic is a large ship, so there is always a lot to do. We sailed Jan 23 for 10 days so some of the concerns we had heard with not being able to get chairs to sun ourselves were not a problem at all. I think this may have been because it ... Read More
The Epic is a large ship, so there is always a lot to do. We sailed Jan 23 for 10 days so some of the concerns we had heard with not being able to get chairs to sun ourselves were not a problem at all. I think this may have been because it was an older demographic due to a 10 day cruise. We had a balcony room 9087 and it was fabulous. It had more storage space than I could have ever imagined. We over pack and we still didn't use several areas of storage. Be sure to really look everywhere because there are places you wouldn't even guess that open to put things. It was wonderful. The bathrooms are unique and not my favorite but they were not as bad as I had anticipated after reading other reviews. If you make reservations for dining it is best but even if you don't the lines seem to go quickly. People started lining up early so it seemed like the line was awful but as soon as they opened the doors it was fine. The few specialty restaurants we went to were good but if you didn't do any I think you would be fine. Some people did specialty dining almost every evening and were very happy. We didn't go to the buffet until towards the end but I was pleasantly surprised. The shows were so-so, I would say that I have seen better productions on Carnival but they were still fine. I was not a fan of the Pricilla show but the acting was good. The main desk was fantastic and extremely helpful with anything you needed. I was very impressed with all of them and especially Angelica. I was leased impressed with the line (almost hour long) to stand in for the internet manager that was not very helpful nor very friendly. There needed to be two people in this area at peak times, it was ridiculous. Someone should have seen there was a problem and gotten some help. Overall I loved my cruise but if I have this issue on my next NCL cruise I seriously have to consider not cruising NCL again. The ports of call were wonderful and the way NCL makes sure that you are taken care to get to your excursions is very impressive. Almost funny, but very impressive. Read Less
Sail Date January 2019
We didn't explore Cape Canaveral because this was our third from this location. However, if it's your first then come a day earlier and take a tour of NASA Cape Canaveral. The embarkation and disembarkment were easy. The service ... Read More
We didn't explore Cape Canaveral because this was our third from this location. However, if it's your first then come a day earlier and take a tour of NASA Cape Canaveral. The embarkation and disembarkment were easy. The service from the staff was exceptional most of the time. The food overall was the best we had all year cruising and that was our forth cruise in four months. The port excursions were very good and the $50 credit for each cable against were both occupants booking was great. The ports selection and ship was the main factor for selecting this cruise. The Epic is a beautiful ship and easy to navigate. The specialty restaurant overall were exceptional except for Cagneys which was disappointing because the service and food. We enjoyed the movie nights under the stars outside in H2O on the back of the Epic. Finally, the entertainment was excellent. I would love to cruise on a transatlantic on this ship in the future. Read Less
Sail Date January 2019
Our third cruise, others were Carnival and most recently (before this on) Holland America. Cons: The epic is huge with 5000 passengers. Will go on a smaller (2500-2800) ship next time. For us just too big, too many people, everywhere was ... Read More
Our third cruise, others were Carnival and most recently (before this on) Holland America. Cons: The epic is huge with 5000 passengers. Will go on a smaller (2500-2800) ship next time. For us just too big, too many people, everywhere was crowded and lots of emphasis on the casino, you couldn't get away from it. If I want to gamble, I'll go to Vegas. Stood in line for all shows, no real "drop in" nightclub or club where you could come in, hear/see some entertainment and come and go. The rooms were smaller than our other cruises, no table to enjoy breakfast coffee or an afternoon/evening drink, and my feet hung off the bed (only 6' tall). Closet hangers were right out of Motel 6. Halls were narrow and always filled with cleaning carts. No real public area for people to meet, have conversations, play cards, etc. so they did so in buffet dining seating area leaving diners to stand with their food. Upon inquiry, was told by crew they were told to leave alone, bad policy. Their private islands are an embarrassment, especially Stirrup Key. Would have preferred a real stop at a real port. Pros: The food was good in all venues and Cagney's Steak house was one of the best steaks we have ever had, rivals Ruth's Chris. Cabin service was friendly and attentive. Entertainment was good, especially Cirque and a group called D'Soul Duo. Overall a good experience and good value for the money, especially the open bar, internet and specialty dining perks. Read Less
Sail Date January 2019
Well I will start by saying that I am not typically the type to complain, but Norwegian left us less than impressed. The biggest issue was that the boat seemed way understaffed. Since the drink package wasn't monitored well, it seemed ... Read More
Well I will start by saying that I am not typically the type to complain, but Norwegian left us less than impressed. The biggest issue was that the boat seemed way understaffed. Since the drink package wasn't monitored well, it seemed that all 4,000+ cruisers were drinking, and there were only about 2 or 3 bartenders to the busiest bars and only 1 in the less busy bars. This led to long wait times and annoyed guests that actually ended up exchanging words many times because there was no order in the queue. There were some waiters at the pool area, but it literally took them around 45 minutes to return between drink orders (with exception of Carlos from Colombia who was one of the only bright spots for us). The pools were laughable. Keep in mind that there are over 4,000 people on this boat. These pools might have fit 50 to 100 people at max and there were only two of them in the main deck area. Also, if you didn't go to the deck by 7:00 am to claim a chair, then you would not get one. There was no control over chairs claimed and left vacant for hours. As for the food, I felt like there were minimal included restaurant options (about 3 places other than the buffet), but there were several restaurants where you would pay extra. We only went to the included restaurants which were always booked solid. The wait staff was stretched thin, and they would become almost rude at times. I was snapped at once by the waiter for requesting another drink. As for room service...forget it. Sometimes we couldn't even get an attendant to pick up the phone, and when we did, it took over an hour to arrive at our room (even just a pitcher of water). So going back to the phones, the availability to support was severely lacking. We couldn't get guest services or room attendant support at all by telephone. In fact, we NEVER even saw our room attendant. We would just have to flag down attendants in the hallway if we needed something. I feel like I am bashing the cruise line right now, but all these things were so disappointing when we thought Norwegian was a step up from the competition. I can certainly say that the experience was better on Carnival. The general attention to detail was just not there at all. Just a few other points of disappointment, the shopping was minimal, the internet (although very expensive) was horrible, the live entertainment was not spectacular (with exception of the Cirque show and Priscillas which were great). As an example, the musicians in the Cavern had no stage presence and they played the same set each night. They didn't know any of the songs called out for request, and they were some pretty basic songs, like Free Bird. This is a cruise line; I would expect the entertainment to be above the level of the basic corner bar. To be fair, I want to mention the things that I think Norwegian did right. The onboarding and disembarking moved quickly. The app and excursion booking process was easy and convenient. The rooms were kept clean. And the "washy washy happy happy" girls will have us laughing for years to come. Other than that, I would say that Norwegian has a lot of room for improvement if they want to maintain their reputation as a premier cruise liner. Read Less
Sail Date December 2018
This is not our 1st cruise nor actually our 1st Norwegian Cruise either. Actually we are platinum members with Norwegian. We embarked from Port Canaveral. We cruised this time in a mini-suite on deck 10. The biggest ... Read More
This is not our 1st cruise nor actually our 1st Norwegian Cruise either. Actually we are platinum members with Norwegian. We embarked from Port Canaveral. We cruised this time in a mini-suite on deck 10. The biggest disappointment overall was the service and the quality of the food from the start. Restaurant service was VERY poor except for Le Bistro. The worst experience of the entire cruise was in Cagney's. The food in Cagney's was horrible, presentation a 3rd grader would have done better and the service very poor. Overall either the staff [as a whole] either needs more training or time off, all for the most part appeared very tired and grumpy. On the few occasions we needed help it was very hard to find someone that was either willing to help or could provide an answer. In our opinion, the level of service and quality of their food has significantly deteriorated over the past couple of years. We also had the ultimate beverage package on this cruise and compared for example with Celebrity's [we sailed with them 3 months ago and also several times] Norwegians leaves a lot to be desired. Read Less
Sail Date December 2018
We wanted to get away for the Christmas holidays and wanted to sail on the Epic. We have been on several of the NCL large and small ships and have over $2000 in future cruise money, so we are a fan of NCL. There were so many things ... Read More
We wanted to get away for the Christmas holidays and wanted to sail on the Epic. We have been on several of the NCL large and small ships and have over $2000 in future cruise money, so we are a fan of NCL. There were so many things wrong with the Epic, that surprises me why NCL has not fixed them. Embarkation was terrible with extremely long lines even we arrived when we should have. In the stateroom the toilet is in one room, the shower in another room, and the sink in the stateroom itself. Functionally this makes sense, but in reality, it is a mess. My wife's head, while in bed, was only about 5' from the toilet if the door was open. The balcony stateroom was very tight. We had to turn our small carryon to it's side to pass by the end of the bed. No power outlets above the counter level in the room. On deck 6, a main area, is the casino that goes from one side of the ship to the other. You walk through it to get to many places and due to the smoke, you and your clothes smell like smoke. Could not get to the Taste restaurant from the aft elevators. Moderno was awful. Food way overcooked. Getting a drink at the bar on the ship took well over 30 minutes. If you were a small person, getting to the bar would have been worse. There are two tiny pools for this big ship. The Cavern club sound was terrible. It is a long narrow room, with the stage along the long wall. Just awful. Our cabin stuck out beyond the upper staterooms meaning people could look down on us, and when they washed the glass above, guess where the wash water went. A main theater show with drag queens. Not the best for a main show in our opinion. The cruise director was great, and staff were friendly but the staff had accents made that made it very hard to understand them. On the positive side, Cagney's was awesome, as well as the bar there. Main DR food was very good, however breakfast plating was different everyday. Howl at the Moon was awesome, particulary Katie. Entertainment in the main DR was great.. Bar service at O'Shehan was very good. On the rear of the ship they have a large screen. This was great for watching football. Wonderful Christmas service by the Staff. We liked the crew talent show. Read Less
Sail Date December 2018
My wife and I have been on both Disney and Celebrity Cuise Lines in the past, this is the first on Norwegian. It is also our first cruise over Christmas. The good- lots to do and the Entertainment was the best we have seen on a cruise ... Read More
My wife and I have been on both Disney and Celebrity Cuise Lines in the past, this is the first on Norwegian. It is also our first cruise over Christmas. The good- lots to do and the Entertainment was the best we have seen on a cruise ship. We liked the balcony room design and our attendant was fantastic. If you have kids this ship is for you. Our favourite restaurants were The Bistro and Noodles. We have had a nice Xmas dinner at Manhattans. The bad- There was always a line whether we had reservations or not. It was annoying because the reservation system was abused by customers and the staff allowed it. Also some restaurants did not allow couples to reserve yet bigger groups were allowed,so while we stood in line big groups were brought right in. The ship was not very clean and the customer service was not up to the standards we are used to. Staff seemed confused and unsure. What we learned, we like specialized dining but with structured seating. We will probably return to Celebrity ( Reflection, Edge etc) and if we had kids go to Disney or Royal Caribbean. Celebrity should learn from Norwegians Entertainment package , Prescilla of the Desert, Burn the floor and the Comedians and magic acts were fantastic on Norwegian never saw anything that good on Celebrity. Read Less
Sail Date December 2018
I can definitely tell you that this was a whole different experience. I usually cruise Carnival. But i wanted to try something different. My husband and I never had a honeymoon, now that our children are older, we decided that it was the ... Read More
I can definitely tell you that this was a whole different experience. I usually cruise Carnival. But i wanted to try something different. My husband and I never had a honeymoon, now that our children are older, we decided that it was the perfect time to take one. On their website Norwegian really "seems" to give you a good value, free beverage package and freestyle dinning always sounds nice, also lower deposits. here are some of the things we experienced that did not leave us with a good experience. - we pre-planned and pre-paid for pretty much everything. we got on the ship and we were told that Norwegian puts a 300 dollar hold on your credit card, for fees that you might incur. If everything was pre-paid why was this an issue? We don't carry large amounts on our credit card when going out of town, especially overseas. we gave them a 50 dollar deposit, when all was said and done they owed us a credit of 108.00$ but even when i had a credit to my account, they would not let me spend MY money as I saw fit. They held onto it and told me I could use it for specialty dinning, or at their stores to buy something, but i was not allowed to use it as I please. Basically i needed their permission to use my own money. not to mention, this 300 dollar amount that they hold, is not communicated to you. had I known prior to cruising I would have made sure I had enough on my credit card. I pre-paid for everything! including my drinks! I had a package. - Speaking of a drink package, The drinks were inconsistent from bar to bar or to restaurant. not to mention, even if you have a drink package, there is port fees that are not included. - dining: because we are so used to Carnival, they usually assign you a dining room, and the waiters/waitresses know you, they sing and dance to entertain you. on this cruise, you do not get assigned a dining room. There were more "specialty" dining options then complimentary. even when you want to go to the complimentary dining rooms, you have to make a reservation. now, i understand that there are many people and a reservation system is a great way to control the crowds. however, due to the lack of complimentary dining rooms, they were always full. We would have to eat at 830 or 9pm if we wanted to eat something more then the buffet. The food at the buffet was average cafeteria food. nothing special and not very good. For example, the "fruit" was a frozen blend of fruits that i used when making fruit pies at home, it wasn't even thawed yet! - We pre-paid for a dining experience at Teppenyaki, which is one of those restaurants that the chef prepares the meal right in front of you. this was a great experience, however, when i pre-paid a gratuity was already applied to the bill. When everyone else in our group was paying, they were not only charged a gratuity with the price of the meal, but were also asked for another gratuity! that was horrible! we also had a reservation for 7:30pm. We were not seated until 8:08, and they were just letting walk-ins in before us. i do have to give credit where credit is due. the food at Teppenyaki was delicious. - on other cruises that i have been on. Room service is complementary, however there is a 7.95 service charge! - we managed to get a reservation at shanghi noodle bar. It was a great experience. and the food was fantastic, the service was amazing and the staff made some great recommendations. - as for the entertainment, there were 2 complimentary shows and one that was an additional fee. the shows were sold of for the remainder of the cruise, by day 2. I didn't even get to see them! - This cruise has no place to sit and relax to watch the water. you were expected to be doing something or get out of the way. you could sit on a lounge chair on the deck, however the deck was on deck 15, no good views of the water at all and the sun goes down at 5 or 5:30. and every lounge chair was taken up by 9am! - we had an inside cabin, and the room was clean, but the beds were not comfortable at all. and there was a sign at each door for you to tell the housekeepers if they could go in and clean or if you did not want to be disturbed, this is on the outside of the room and is easily changed by some drunk person on the cruise or a teen just trying to be funny. - you were not able to see the menu for any restaurants on the tv in your stateroom, - you couldn't make reservations from your stateroom Read Less
Sail Date December 2018
My husband and I wanted to take our 3 children and nephew on a pre-Christmas cruise. We had the 2 bedroom villa in the Haven and my son and nephew had a balcony cabin. The staff was not nearly as friendly compared to the previous cruises ... Read More
My husband and I wanted to take our 3 children and nephew on a pre-Christmas cruise. We had the 2 bedroom villa in the Haven and my son and nephew had a balcony cabin. The staff was not nearly as friendly compared to the previous cruises we’ve taken with NCL. This was our 3rd time getting the 2 bedroom villa in the Haven. My daughter and I decided to go up to the Haven’s private area where it was quiet. A NCL staff member walked over to us, (we’re African American) and asked if we’re supposed to be up there. I asked him how many of the Caucasian people did you ask if they belong? He immediately started back peddling. I was embarrassed for myself and my daughter. Our family has sailed NCL since 2011. We have NEVER been treated so disrespectfully. I will NEVER sail Epic again. I waited to post my review because I wanted to give NCL time to respond to my complaint and I have heard nothing back. When people who work hard to provide a great life for their family go on vacation and spend the money to relax, they should not have to get to the middle of the ocean and be humiliated for their skin color, religion, beliefs or sexual orientation. By the way, the Haven 2 bedrooms for 4 people is not a cheap thrill. It’s EXPENSIVE!!! I have to rethink my stance of only traveling NCL after this. It’s hurtful that you can be loyal to a brand but they’re not loyal to their long standing customers. Ports: The ports were ok, I don't if repairs were still going on due to the storm that hit September 2017. We did enjoy the stop in Tortola. Our children chose to do the Virgin Gouda Baths and my husband and I chose to do the speed boat tour around Tortola. Ship: This was the first time since 2009 I had a complaint about the ship. The ship was ok, not what I expected at all. The interior decor, especially in the Haven areas were nicely furnished. I loved the whole Haven experience being away from the crowd and relaxing in the air conditioned lounge. Thumbs up for that. Dining: Surprisingly enough, the food was not that great on this ship. We were highly anticipating going to our favs. We went to Cagney's and the food wasn't good at all. The next night we went to the Italian restaurant and they didn't have the lasagna anymore, the food we chose was not good. After 3 nights of bad experiences and customer services, we opted to eat in the buffet and room service. Disembarkation: Horrible with a capital H. Again, I have NEVER had a complaint since 2009 with NCL. It took us 2 hours to disembark. We did not understand why we didn't have the same experience getting on than getting off. When we arrived, as promised, we had someone escort us to our cabins. Getting off, we were with the general public and had to stand in long lines. As a Haven Suite customer, I would think that we would get to have a certain privilege to disembark. Children: We brought our 21, 20, 20 and 18 year old children with us. They mainly played basketball and stayed in the arcade. After 3 days they were bored and just watched movies and played on their phones. They did say for them, the best part of the cruise was the port visits where they could roam and not be confined to the ship. If you have older children, let them choose some of the excursions that they like to do. Read Less
Sail Date December 2018
The cruise started off badly by taking over 3 1/2 hours to board. Missed lunch because of this. Dinners in the specialty dining rooms were great, however the Manhattan and Taste left us feeling like we had just eaten in a bad ... Read More
The cruise started off badly by taking over 3 1/2 hours to board. Missed lunch because of this. Dinners in the specialty dining rooms were great, however the Manhattan and Taste left us feeling like we had just eaten in a bad restaurant with bad food and even worse service. Only one night at Manhattan gave us good service and her name is Linda. I sent many meals back. One meal even tasted like it was spoiled. The Pub served frozen, greasy fish. Guest service staff were rude and difficult to deal with. They didn’t want to deal with problems, like missing laundry and extra service charges. They was no communication prior to sailing and when I inquired about this, I was told that everyone knows this information. Being new to NCL, I didn’t know. The ULTIMATE BEVERAGE package is not Ultimate because it didn’t include water and coffee. We found out the hard way, after ordering water and being charged after the meal. Other ships include waters and coffee. We felt we were nickel and dimed the entire time. Maintenance staff painting with toxic paint early morning. We woke to a terrible smell in our cabin yet they were wearing masks. Awful trip Read Less
Sail Date December 2018
We were looking forward to another cruise with NCL, since our experience on the Pearl was good. This was awful! *The embarkation was a fiasco, with the problem being more Port Canaveral's. It was a cold morning, and they had to ... Read More
We were looking forward to another cruise with NCL, since our experience on the Pearl was good. This was awful! *The embarkation was a fiasco, with the problem being more Port Canaveral's. It was a cold morning, and they had to stop allowing people up the escalator to the indoor waiting area. Fights were taking place, and security had to be called. Most were cold, hungry, tired and confused, since there was no communication from anyone. This became a constant theme throughout the cruise! But at no time did anyone from NCL apologize for it and take some responsibility. When you were finally on board it was as if nothing had happened. *Pools are a real joke!!! 3 of them, with one being in the quiet area. Very small, more of a stand-up pool. If any more than 4 people were in it, it became overcrowded. The main pool area was the only pool space with shade, but the stupid music was so loud you couldn't talk to each other. Ridiculous! Even after request to turn the music down, nothing! *Waiting for an elevator became a game. No matter which was it goes, climb on because you may never see another one! Too many scooters!!!!!! * To see any show, you had to wait in line for an hour, then seats were gone quickly. I have never had that experience on any other cruise. Venues are way too small for that size of a ship with that many passengers. *Front desk was somewhat rude. I asked a young lady where the library was (mapped showed it very close to their desk). The girl grabbed my map and sent me to the back of the ship. I came back and told her it should be near where we were. She simply repeated her orders. It was across the hall and behind a door! *Layout of this ship is terrible. Hard to maneuver around anywhere comfortably. *Talent on board, except for a few, was pretty bad. Howl at the Moon singers were not singers! * Onboard activities: Napkin folding! Just Dance! *Movies selected were unbelievable! Overboard, Adrift and Showdogs?! Really! Who picked this garbage? (Andre'?) One good day they showed "It's A Wonderful Life" and it was standing room only! *It was Christmas. Why not organize an evening of caroling, or show more holiday related movies? Other than decorations, it was never mentioned or celebrated. Very disappointing. *That leaves us with debarkation. We were herded onto the 6th floor, with no announcement from anyone, just rumors, to try and organize a line, which went from the front to the back of the ship. There was 1 person from staff I saw and she was yelling at someone who was trying to take the escalator to 5! Apparently, some big wigs from corporate were suppose to be there for our leaving, but never saw a single person!!!! No, wait...there were two lovely ladies waving goodbye and thanking us...Washy Washy Girls!!!! That was it. No thanks for spending your time, your money and your sanity with us. They could have cared less. We will never cruise NCL again! Read Less
Sail Date December 2018
My husband and I normally cruise with RCCL but took two cruises on Norwegian Escape. The first one was June 2016 and it was amazing, to a large degree because of the cruise directory and assistant cruise director (Tyler G and Andre ... Read More
My husband and I normally cruise with RCCL but took two cruises on Norwegian Escape. The first one was June 2016 and it was amazing, to a large degree because of the cruise directory and assistant cruise director (Tyler G and Andre respectively). The second one was February 2018. We had fun, traveled with 2 other couples, and thoroughly enjoyed the ship, but the cruise directory was boring. It makes a difference but still, we had a good time and the ship was great. We especially loved The District. So we booked this 10 day cruise on the Epic and overall it was a little disappointing. We had a good time - we were on a cruise, how could you not have a good time?? - but we have definitely had better experiences. The ship is very dark. Unlike Escape, which has tons of outside seating via restaurants, there is very little outside seating other than on deck 15. So if you are walking around the ship on the inside, you rarely see daylight. When you walk into the cabin you are basically standing in the bathroom. It is the strangest design I have seen so far. You walk in and the toilet is on the left, then a sink next to it, and the bathtub/shower is on the right. There is a curtain you can pull shut to separate this area from the rest of the cabin, but there really is no privacy or no separate bathroom as such. We had booked a mini suite and on Escape, in a mini suite, we had a beautiful, big bathroom, which double sinks, and a nice shower. There was enough room for both of us to get ready. I am really not sure what the big difference was on Epic regarding the mini suite vs a regular cabin. The food at Cagney's was amazing, Moderno was just ok, and the food at the Garden Cafe was really disappointing. There was a much better selection at the Garden Cafe on Escape and the food tasted better. We were excited to see that Andre (the assistant cruise director from Escape) was actually the cruise director on this ship, but even this was disappointing. On EScape we constantly ran into Tyler and Andrew, they were hilarious, and they interacted with the passengers. While Andre mentioned at the end of every announcement his made that it was his mission to meet each and every one of us, we rarely saw him on the ship. My husband and I were actually discussing going back to RCCL. WE have a lot of loyalty points accrued with them, but after our first Norwegian cruise we were so thrilled we decided to give them another try. However, after the last two Norwegian cruises we decided to stick with RCCL. Read Less
Sail Date December 2018
The smoke on deck 6 made us sick, had to see the onboard doctor, which really messed up our cruise. We love the Cavern club, but it was so packed that we couldn't enjoy it. People went to the show before and just hung out. Food from ... Read More
The smoke on deck 6 made us sick, had to see the onboard doctor, which really messed up our cruise. We love the Cavern club, but it was so packed that we couldn't enjoy it. People went to the show before and just hung out. Food from the Cirque was not good at all. The meat was cold. The biggest disappointment was that they only had two scuba (we are advance divers) excursions. They did not have any for Cayman or Belize which are amazing dive sites. We had to do our own for Jamaica, Cayman, and Belize. That was a huge disappointment. When we travel on Carnival they are working with us on the ship to schedule dives if they do not have any set up. Norwegian staff would not. The TV vacation planner did not work. We would have things schedule and it would not show up and then we didn't think we had it when we did. This happened in regards to a show and in regards to a dinner reservation. The iConceirge Ap said there was an upgrade and I was never able to use it. We did the Blackjack tournament and asked to get into the one of the rounds on a table that was not filled up and she said it was after 12 when our watches said 1158 and she would not budge even showing her the time. I was penalized in the Blackjack tournament for pushing two stacks of chips in one move onto the betting space when the lady running it told me I could not and then the next lady that took over told people to do it. Bathrooms on deck (not in the room) were often out of paper towels. The embark and disembark were nightmares. I've never had that kind of problem on any other ship. My wife said she would never want to travel on Epic again but I probably would (but not without her). After the experience, I prefer Carnival and the way they do things. I wanted to like Norwegian more. The stateroom and ship and staff were awesome. Read Less
Sail Date December 2018
Overall my wife and I have a great time on this particular cruise. It was mainly due to the ports we stopped at. However, there were a few areas that really bugged us. The embarkation process was took longer than in Miami. When we ... Read More
Overall my wife and I have a great time on this particular cruise. It was mainly due to the ports we stopped at. However, there were a few areas that really bugged us. The embarkation process was took longer than in Miami. When we arrived in the morning there were very few people outside the terminal to give us assistance. Even when we were about to enter the terminal the gentleman standing next to the escalator looked totally asleep and was telling people to go up the escalator even though there was no room at the top of the stairs. The main thing that really bothered us about this particular cruise is that NCL decided to bypass Great Stirrup Cay even though the weather was beautiful. They said the tenders couldn't do there thing safely. This really surprised me since the water was no rougher than any other time we needed to be tendered in. From the CC and You Tube reviews I have looked at it seems NCL skips GSC all the time, so I wondering if there really is a tender issue or they do some revenue calculations to keep people on the ship to gamble or spend more money. Hopefully that is not the case, but it was a beautiful sunny day when we were supposed to go to GSC. The ship itself is ok, but it's my least favorite of the NCL ships my wife and I have been on. There were many areas that needed maintenance, including the bathrooms. Many soap dispensers and faucets worked or barely worked. I also saw water on the floor a lot of the times I used the bathrooms. The decor is very dated and looked more like an old Carnival ship. There were very few bars which made getting a drink a challenge most of the time. Many times I had to wait at least 10-15 minutes before got our drinks. The bars seemed to be understaffed at times too. The food was good as usual though, but the Manhattan room was a nightmare most times we dined there. A couple times it took two hours to get through dinner. Two of the nights we didn't see a waiter for 15-20 minutes. That had never happened to us on any other NCL cruise. Plus some of the staff in the Manhattan looked terribly disinterested in working, which again was really odd for an NCL ship. The specialty restaurants were great as always. The staff in Cagney's and Teppanyaki were awesome! I did notice the steaks were much smaller and thinner than our last NCL cruise :-), but everything still tasted great and quite honestly the food was plenty for me. Some of the guests were saying there was a lot of training going on, which may be the reason for the bad service in the Manhattan room. These guests said one of the crew members said the training was the reason we didn't go to Great Stirrup Cay, which I'm not sure I believe. Something was definitely up since the service on this ship was definitely inferior as compared to the newer ships. The communication on the ship seemed to be poor too. We rarely heard announcements on the ship and when I called the front desk with questions they gave me wrong answers each time. The told us that self-disembarkation was on the 6th floor, but it was actually on the 5th floor. That made it a little tough when trying to get back on the elevator and we lost our place in line. Even the staff located on these two floors really didn't seem to know which was the right floor. Even though I pointed out some negative items on this cruise, my wife and I still had a good time on the ship, but an even better time off the ship. We're booked on a couple more NCL cruises, so we hope the bad service etc was a one-off and won't happen in 2019. We may cruise on the Epic again, but maybe after they refurbish it again. It definitely needs a lot of work. Oh, btw....they had part of the ship fenced off while they did some pipe work. The grinding and sanding was not exactly music to my ears, nor was the burnt metal smell. I hope this information was helpful and good luck on your next cruise! Read Less
Sail Date December 2018
We've cruised several times with NCL in the past, but only on shorter cruises and smaller ships . Based on our past experiences, we were really looking forward to our 10 days on the Epic. Our cruise started off on a really bad ... Read More
We've cruised several times with NCL in the past, but only on shorter cruises and smaller ships . Based on our past experiences, we were really looking forward to our 10 days on the Epic. Our cruise started off on a really bad note. We arrived at Port Canaveral just after 11am, and there was already a long line. We got into line and soon realized the line wasn't moving, and nobody was being allowed into the terminal. Busloads of people continued to arrive, and without any authority to guide the situation, the line soon turned into just a mob. Several lines formed, some people knowingly or unknowingly cut into lines, and the crowd became vocally unhappy. Still no official from NCL or the Port was present. Eventually, some of the passengers found some line stanchions that weren't being used, and on there own tried to make some lines. It was truly chaos outside. It was quite windy and cold outside. Eventually, the line started to slowly move. It took us more than 3 hours of standing in line to get onboard the ship, and it was really all most people were talking about. Once onboard, things got quickly better. Good things about cruise: Crowds were reasonable considering ship was full (4100 people). Staff was awesome. Restaurants and bars were great. We enjoyed O'Sheehan's being open 24 hours for snacks. Ship seemed clean and well maintained. The best bathroom ever on the pool deck. Water slides were a lot of fun. Lots of good entertainment, especially Epic Beatles. Good ports of call with lots to do. Lots of places to go to escape crowds. Not so great things about cruise: Didn't get to go to Great Stirrup Cay due to rough weather. We've been scheduled to go to Great Stirrup Cay 4 times, but have only made on the island twice. I realize it's a safety decision, but it's still disappointing. In humid weather, the tile floors in buffet got quite slick. Bathrooms in staterooms a bit weird. Cavern Club venue not big enough to hold Epic Beatles crowd. Read Less
Sail Date December 2018
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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