7 Helpful Votes
Sail Date: May 2018
First Cruise for us , so cant compare. We have been all inclusive Resorts in the past and should have stuck with this. We found the cruise to busy , hectic and extremely expensive . Having only about 10 to 12 hours at each port ... Read More
First Cruise for us , so cant compare. We have been all inclusive Resorts in the past and should have stuck with this. We found the cruise to busy , hectic and extremely expensive . Having only about 10 to 12 hours at each port really does not give you the time to explore, and so excursions are in order , on the boat with Norwegian this will cost you your first born . After joining a tour bus twice at prices from Norwegian our budget was dwindling quickly. Tours were just fine but you are left tired and feeling ripped off , we did. In Naples not willing to spend $320.00 US per person for another tour we decided to check what was available on the pier and found Taxis that offered much the same for a fraction of the cost on board, this you can find in all ports For $280 Euro we ended up with our own minivan and driver , we could have waited for another couple or two to share this with bringing cost down half or to a third as Van could sit 6 but decided that we would do this by ourselves. This day was great , our driver adjusted to what we needed wanted to see and basically told us he was ours for the next 10 hours , Amalfi coast was beautiful , but what a tourist trap lol . Cabin was on deck nine with a balcony and we where surprised with the size of it and the huge amount of closet space . not good was the kitchen exhaust close by and so greasy smell was especially in port very strong and a let down . Food was great on board , bars could not have been better , staff was great . For us this boat was to large and to stand in line for like everything was not in our plans . Deck 15 buffet was packed in the am with no seats unless you wait and jump as soon as someone leaves. Restaurants i found all great and to my surprise most except 2 have no dress code , this worked for me as i did not pack any jackets or dress shirts . Shows were well done and who needs a casino , this was to large by far. Biggest item for me is the fact that i bought a watch on board regular $320.00 US now for $180.00 US , GREAT RIGHT , what a good deal until i came home and find it for 120 Canadian , so BUYER be aware , or simple don't get anything on board. Drink package was a must for us and well worth it , the Martini bar was fantastic , never busy and so was Whisky bar , both on same level with the smoking room and Deck right there . Would i do this Cruise again , i don't think so, i needed a vacation after just to get some sleep , then again sleeping was not an issue on board not after the amount of walking we did . Hope this helps a bit Read Less
7 Helpful Votes
Sail Date: September 2017
First time cruise for our 25th anniversary and we chose the Epic after researching a few different ships. This one had a 2 night stay in the Montblanc hotel in Barcelona. Booking in - This took about 45 min from arrival at the cruise ... Read More
First time cruise for our 25th anniversary and we chose the Epic after researching a few different ships. This one had a 2 night stay in the Montblanc hotel in Barcelona. Booking in - This took about 45 min from arrival at the cruise port. Remember your Credit card (a debit card comes with a £300 deposit). You will be issued with your cruise card here which is used for drinks, entertainment, bookings and any purchases. Stateroom - We had an inside stateroom. They are not big but well designed and come with plenty of storage. Shower gel and shampoo supplied. The bed was large and comfy and we really had no complaints with the room. The website explains the size so it shouldn't come as a surprise to anyone. Food - We ate mostly in the huge Garden Bar buffet restaurant on the top deck. It catered for every taste, food was plentiful and fresh. It has some great views over the front of the ship and was nice eating there when the ship was leaving port.There are plenty of other restaurants on the ship, We also recommend the TASTE one. It has table service and a great menu to choose from. Sheehans bar was also well used for lunch time snacks from their grill. Entertainment - This was outstanding. A wide range of acts to suit all tastes. We managed to see most of them during our weeks stay. I recommend Burn the Floor, Graffiti Artists and The Epic Beatles. Howl at the Moon was good however its 4 hours and got a bit monotinous after a while, the Italian signer let them down a bit as well but they are still worth a visit. Drink - We had the ultimate beverage package. The choice of drinks were excellent and top quality. All cocktails were freshly made and well presented. My only complaint were the number of bar staff at the busy bars. Sheehans sometimes had only 2 barpersons and when they're making cocktails it slows things down. All bars have waiter service which is a quicker was of getting served. Pool area - Deck 15 is where the pools and slides are. This was a huge are with 3 small pools, 8 hot tubs, 2 slides and a whirlpool. Even when this was busy there were always sunbeds available and we enjoyed a couple of days up there.Large bar and plenty of food available also. Ports - Didn't enjoy Naples as its a bit of a dump. There's almost to much to do in Rome to do it properly in the time you have.Its also a 2 hour trip from the boat if doing it yourself. Cannes was stunning and well worth the trip. Remember to book your tender early also try the train tour situated at the port. Staff - cant fault the staff at all. Always smiling and helpful. They clearly work hard and long shifts. Downsides - Even with all the drink available you still have to buy a decent coffee (the machine coffee at each bar is awful) this should be included in your package.The bars need more staff especially at busy times.The excursions are way over priced, its worth booking these yourself through Cruise excursions.WiFi is non existent unless you are willing to pay 29 dollars per day for it, even the Iconcierge wasn't working for a number of passengers. Be prepared to leave the ship at about 0630 on your leaving day. Tips - if any of the shows show that they are fully booked its worth turning up for the standby, we never attended 1 show which was totally full. Catch up with WiFi at a cafe in each port. Overall it was a great ship, huge, we would def go back again. Read Less
6 Helpful Votes
Sail Date: August 2017
Chose this as our 1st cruise primarily based on the price and itinerary. We loved it. Cabins are comfortable with plenty of storage and I really don't see the fuss over the design The food was good..buffet not our favourite ... Read More
Chose this as our 1st cruise primarily based on the price and itinerary. We loved it. Cabins are comfortable with plenty of storage and I really don't see the fuss over the design The food was good..buffet not our favourite but perfectly acceptable for a quick and convenient meal..both MDRs very pleasant with good food(maybe a little repetitive), good service and a nice atmosphere. Also ate in O'Sheehans with a nice lovely atmosphere and decent American style food. We had the UBP and were spoilt for choice with drinks. Lots of beers to choose from including a few craft ones, a good wine choice and more cocktails than I've even heard of. All the spirits were also branded ones. The pool area is probably the weakest point. The slides are good fun for the kids and there are plenty of hot tubs but the main pool is a bit small and there was a bit of a fight for sun loungers (although no worse than an average Spanish hotel) The entertainment is the best bit. There's always multiple things going on at once so it's easy to find something that suits. Particular credit needs to go to the main shows(I'd say one step below West end\ Broadway) and our favourite 'howl at the moon' duelling pianos. We were on when I suspect it was full and crowds didn't bother us much. There is plenty of quiet places to go both night and day. We managed to do everything we wanted and eat where wanted most of the time with only occasional waits. If I had to guess, maybe it's not the most luxurious of ships(I've nothing to compare it to) but it's definitely one of the most fun Read Less
57 Helpful Votes
Sail Date: June 2016
I've just returned yesterday from my first ever cruise vacation, which was on the Norwegian Epic around the Western Mediterranean. And what a great experience it has been! Amazing ship, very friendly staff, nice atmosphere, lots of ... Read More
I've just returned yesterday from my first ever cruise vacation, which was on the Norwegian Epic around the Western Mediterranean. And what a great experience it has been! Amazing ship, very friendly staff, nice atmosphere, lots of dining options.... it was truly a fantastic holiday. Let me tell you why: After getting to the port in Marseille, the check-in process on board was surprisingly fast. Then, it was of to see my cabin, and explore the ship. The Epic, with a capacity up to of 4100 passengers, is one of the bigger cruise ships out there (as I've been told by more experienced cruise travellers) so there is quite a lot to explore. But the ship's setup is quite straight forward, so finding your way around is easily done after a little while. And if you do get lost, there are maps and touchscreens available on every floor to help you out. Since I was travelling by myself (background info: 27 year old Dutch guy), I've booked a Studio, which is specially designed for solo travellers. These inside cabins are very modern, with a queen-size bed, a glass shower and mood lighting. The Epic is the perfect ship to travel on for solo travellers, because of these Studios, and especially because of the Studio Lounge, which is only accessible for guests who booked a Studio. A.k.a. a great place to get to know new people and have a drink. With a solo travellers meeting every night at 18.00, with presence of one of the Cruise Staff members (William in our case, he is a great host!) and the option to go for dinner with other solo travellers too, you're bound to make some new friends. After the solo traveller meeting, it was off to dinner. And what a range of options does this ship provide you with. Multiple restaurants (buffet restaurant Garden Cafe and a-la-carte restaurants Taste, Manhattan Room and O'Sheehans) are complimentary, but you can also pay some more and use on of the speciality restaurants. Having dinner in the Spiegel Tent is very recommendable, because of the Cirque Dreams show. In all honesty, the food in the Spiegel Tent is not as good as at Taste or Manhattan, but the show is amazing! From acrobatic arts to classic magic to comedy, this show combines it all inside a very compact and cozy environment. At Taste and Manhattan they serve great food, with a different menu every day (only the classic dishes will remain the same) and hi-quality presentation and great taste. The wine list is good as well, and I tasted quite a few (luckily I had the Ultimate Beverage Package) At O'Sheehans, the Irish styled restaurant and pub, they serve a good and tasty 'pub grub', including chicken wings, a very nice BBQ burger and fish and chips. Over here, you will also find some games, including pool, darts and bowling. After dinner, it was time to enjoy the night. Howl at the Moon at the Headliners comedy club is great fun. These guys (and girl) do songs on request, and make a happy show while doing it. The musical 'Priscilla, Queen of the Dessert' played in the Epic Theatre simply takes your breath away. The acting, singing and decors are all so beautifully done (and, since you're all staying on the same ship, you can run into the stars of the show later on when partying in the Bliss Lounge) Also the Beatles tribute band (playing in the Cavern Club) is amazing, they really get you of your feet. There are other shows too (an opera show and a 60's tribute band f.i.) but I don't see those. Luckily you receive an overview every day of all activities going on the next day, so you can keep track (because I didn't even mention the bingo yet, or the ping pong tournament, movies on big screen, art auctions, trivia quizzes and so much more), besides the 'regular' cruise activities like bubbling in a jacuzzi, swimming and enjoying the sunshine. For a more quiet night out, you can enjoy a nice mix or cocktail (tip: try the Mudslide, amazing iced cocktail) in one of the many bars, such as Shakers (martini bar), Maltings, O'Sheehans (Irish pub) or Waves (bar outside, near the pool) By the end of the night, going on into early morning, Bliss Lounge is the place to go, which is a nightclub-like bar. Although the DJ isn't always playing my kind of music, the atmosphere is nice, and you can dance the night away if you like. I didn't book any excursions through NCL (they are pretty expensive, so just wondered off by myself), but in the Freestyle Daily they inform you about the options ashore (how you can get about on your own, and what there is to see in and near the port of call), so that's great. So was there nothing that could be improved? Yes, there is. Almost every morning (quite early, around 07.00) there are quite loud announcements over the speaker system, mostly for disembarking guests or guests who have booked a shore excursion. Being woken up with announcements (which are mostly not even meant for you) isn't really nice, specially after a nice night of partying. Perhaps NCL can do these announcements differently/more targeted? (perhaps via the TV?) Also, although the Ultimate Beverage Package includes cocktails, wines and mixed drinks (which can go up to about 15 USD per drink) coffee in the Atrium bar or special coffee after dinner is not included. Having an Irish coffee included, but having to pay extra for a capucchino, that seems a bit odd. But, despite these two points of improvement, I still had a very very nice holiday! Wow, that was a long review. So all and all, I've happy to say that my experience on this ship has been great! It was my first cruise, but definately not my last one... and love to go with Norwegian again! Read Less
19 Helpful Votes
Sail Date: May 2016
Chose this cruise to go with friends...first time cruising and did not know what to expect...everything was wonderful...staff was universally friendly and polite...all English speaking...the ship was highly organized and efficient...dining ... Read More
Chose this cruise to go with friends...first time cruising and did not know what to expect...everything was wonderful...staff was universally friendly and polite...all English speaking...the ship was highly organized and efficient...dining was great, in the buffet and the specialty restaurants as well ...shore excursions offered many good choices...the cabin was modern and clean with a surprising amount of room...plenty of enjoyable entertainment, from magician to game shows to dancing...nice fitness center with plenty of top quality equality (looking out at the Mediterranean Sea while exercising is an added plus)...daily info sheets placed in cabin at night...plenty of towels for cabin use...hot water always available..the ship is huge, but after a day or so becomes more intimate...not too many children on this cruise so that was not an issue, but for those who prefer fewer children, carefully check school vacation schedules...seas were calm and did not even notice I was on a ship... Read Less
20 Helpful Votes
Sail Date: May 2016
As first time cruisers we were recommended to the Epic by a friend. We didn't know what to expect but can honestly sum the experience up in one word "WOW". The moment we arrived for boarding we were overwhelmed by the ... Read More
As first time cruisers we were recommended to the Epic by a friend. We didn't know what to expect but can honestly sum the experience up in one word "WOW". The moment we arrived for boarding we were overwhelmed by the size of the Epic and the check-in procedure was so well organised that we were soon checking into our cabin. We chose an aft facing balcony on deck 13 which gave us not only brilliant views as we left each port but an excellent first night on the Med watching an amazing sunset with a cheeky wee glass of red As a couple traveling without children we loved the peace & quiet of the Spice H2o bar which is for over 18s. There was a pool & 2 hot tubs and brilliant bar staff who permanently smiled and could not have been nicer All staff on the Epic whether front of house or behind the scenes will smile and say "hi" and you can't help smiling right back. Interesting that staff not only have their names on their badges but their nationalities, which makes for good conversation The food in the buffet was very varied and tasty but in the evening we favoured the Manhattan Dining Room to enjoy a bit of extra luxury being waited on. Only once did we have a 10 minute wait for a table but we were given a pager so we could relax in the bar while waiting The Headliners show was well worth a visit and a very professional magician/ventriloquist had us crying with laughter. Lovely touch that he was at the door saying goodbye to everyone We only chose one excursion into Florence (as we are not early birds) which was well organised and a painless proceedure. The Tenders taking us to shore at Cannes were non stop all day and once again smiling staff everywhere to ensure we were looked after The biggest compliment we can pay to NCL is that we are already looking to book our next cruise with them - only hope that the Epic hasn't set the bar to high for other cruises Read Less
11 Helpful Votes
Sail Date: May 2016
This was our first cruise that we had been on, always feeling it was not for us. Anyway on strong recommendation we decided to try a relatively easy cruise with Norwegian Cruise Lines. It was myself and wife who went and....... Wow ! From ... Read More
This was our first cruise that we had been on, always feeling it was not for us. Anyway on strong recommendation we decided to try a relatively easy cruise with Norwegian Cruise Lines. It was myself and wife who went and....... Wow ! From leaving Manchester and then embarking all went smoothly. We were in awe of the size of the ship, and thought with the number of people getting on it would be an age. Not so, embarkation was smooth and at the right pace. on the check in we were given our cabin number which proved to be beautifully appointed, with a sea facing balcony. For the whole of our trip we slept like babies in the very comfortable beds .It was great to watch the sunsets from our balcony, and wake to the ship docking in our next destination. Sailing was smooth and we got used to the movement within 1/2 day. The standard of décor and cleanliness on board was excellent, as was the dining experience in any of the many restaurants we used. Entertainment was varied and of good quality, and with all the other activities available, it was impossible not to be occupied. We actually stayed on board rather than go on land, twice, as we enjoyed the relaxed atmosphere of just sitting around and relaxing. The disembarkation process went well, caught our flight, and were back in Manchester for Lunch ! Will we do it again ? Definitely, just where too next ? Read Less
14 Helpful Votes
Sail Date: March 2016
First of all this was our first ever cruise experience and we really had no idea if it was for us or not so have absolutely nothing to compare it to. It was also our very first holiday without the kids so 10 days just the two of us could ... Read More
First of all this was our first ever cruise experience and we really had no idea if it was for us or not so have absolutely nothing to compare it to. It was also our very first holiday without the kids so 10 days just the two of us could have went one of two ways! I'm not writing this from prison so it must have turned out ok! LOL I soon found Cruise Critic and quickly joined the roll call after booking and could not have asked for a better bunch of people to help with the planning of our first cruise. Meet and Greet, as well as cabin crawls, slot pulls and excursions were all organised by a wonderful group of people which we had a great time meeting during our time on the Epic. So Thank you to all who organised it really is much appreciated. The Epic certainly lives up to its name! I can honestly say that this holiday for us was a complete eye opener! It made us realise that cruising is a fantastic way to see as much of the world as possible. Anyway about the ship and cruise itself - I thought the staff onboard were amazing! We were constantly saying that we never passed a member of the staff that did not smile or say hello/how are you today? We never caught his name but washy washy, happy happy man at the entrance to the Buffet certainly put a smile on your face every morning! Everyone was very friendly and pleasant. Our Room Steward Rosalie was lovely, she made amazing towel animals for us every evening and our room was always cleaned to a high standard. I know there are a lot of people who complain about the room shape/size, the bathroom layout etc. But we thought the room was more than adequate space wise for the two of us. Yes the curved wall may be a little strange but we like it and the seperate toilet and shower area did not bother us at all. However I can see how it may be an issue for some. The bed was one of the most comfortable I have ever slept on and always got a good night sleep. We were also very surprised about the amount of storage there was, more than enough for everything we brought and then some. The balcony was of a good size and was nice to go out onto to watch docking. However the only negative was that we had one of the uncovered balconies and I did find this a little off putting as there was little privacy from the decks above. Our room was also directly above Bliss nightclub. For most nights this did not bother us as we were out late, had a few drinks so fell asleep very quickly but we did notice it on our last evening as we got an early night and the music was still going at 3am and did wake us. But in the grand scheme of things this was not a big issue. The shows and entertainment were outstanding. We pre-booked for Priscilla and Burn the Floor as well as the Cirque Dinner Show. All of these were amazing shows but our favourite had to be the Cirque. We sat on the balcony upstairs and it was a fantastic view of all that was going on below. We were in awe of some of the things that were being done and on a moving ship no less! The meal itself was fantastic and we were not disappointed. We also saw the Men of Motown show and a comedian both were very good. Our favourite entertainment was the Howl at the Moon Duelling Pianos show at Headliners. We only missed one of their shows and these guys really are a talented group! No request appeared to be too difficult for them and they really made a good night great!! Most of our evenings we sat at Maltings Bar listening to Tsurita the live singer. She was lovely and we loved the chilled out atmosphere here. We also were lucky enough to meet Fernando, one of the servers here who made us feel very welcome and got the most out of our free drinks package for us. Recommending various cocktails for us to try! He was so attentive and friendly and really made us feel welcome each time we visited. He even made me a special medicinal drink when I was feeling a little under the weather! We did not eat in the speciality restaurants but the Manhattan and Taste Dining rooms were fantastic! We never had a bad meal in either of these restaurants, nor the Buffet. It was difficult to get a seat in the buffet at times but that was to be expected with a full ship! We also ate at Shanghai Restaurant and also the Noodle Bar, both meals were delicious. O'Sheehans Irish Bar we felt was our least favourite for meals out of all the complimentary dining options but it was typical pub grub food so we weren't expecting 5 star cuisine. Overall the ship was clean, well maintained with great food, drink, staff and service - what more could you ask for really? Can't wait for our next cruise and would have no hesitation in cruising with Norwegian again! Read Less
5 Helpful Votes
Sail Date: January 2016
Check in at Barcelona quick and smooth. Stateroom was ready by 12.00 Balcony Stateroom 8012 was narrow meaning that two people could not get dressed at the same time without bumping into each other. Restaurants. Went to Garden ... Read More
Check in at Barcelona quick and smooth. Stateroom was ready by 12.00 Balcony Stateroom 8012 was narrow meaning that two people could not get dressed at the same time without bumping into each other. Restaurants. Went to Garden Café self service for lunch first day as we were a party of 4 difficult to find a table to sit to together. This happened throughout the cruise. Other meals. The Manhattan Room. Good food but not much atmosphere. O'Sheehan's Neighbourhood Bar & Grill. Poor food could not eat the fish and chips as batter inside raw. After complaining the head waiter took my stateroom number and I assumed I would get an apology but nothing happened so not sure why they bothered taking it. Moderno Churrascaria. Had lunch one day ok food, then had breakfast one morning which was cold. Did not go back. Shanghai's Chinese Restaurant. Two very good meals here but despite being on drinks package they charged my account with a can of soda. Taste. Same menu as Manhattan but as it is situated at the bottom of an Atrium we felt as if we were on display to the people above. Courtyard Grill. Good place to go for a snack when the weather is ok. Entertainment. Priscilla Queen of the Desert. Well done. Burn the Floor. Brilliant.Cirque Dreams® & Dinner. Brilliant and excellent food. The Beatles tribute act. Best we have ever seen. magic Comedian very good. Violinist. Very good. Overall the best entertainment on any previous ship. Our main complaint was very little relaxation seating. Very few places to sit quietly to read. Too much space devoted to the casino and photographic area. Read Less
4 Helpful Votes
Sail Date: January 2016
Well this was our first cruise (myself & 12yr son) and although probably not our last. Would be cruise with Norwegian again not sure. Embarkation was good, although we were given the health declaration document in Italian instead of ... Read More
Well this was our first cruise (myself & 12yr son) and although probably not our last. Would be cruise with Norwegian again not sure. Embarkation was good, although we were given the health declaration document in Italian instead of English, which was quickly sorted. Once on board we found our cabin to find it was not made up to what it should have been. I had booked twin beds and it was made up as queen. Our stateroom attendant said he would sort it out as soon as he could. As I didn't want to leave credit card for our on board expenses I took cash, which I set up 2 account one for me and one for my son so he would not have to asking me for everything. But something that I was not told about was that although my son had so much money in his account he could continue to spend even if he had no money left. Something that we found out on the last port day. The kids club well that was not good with it being open on sea days for certain times, but on port days was open all day. My son went on a port day after a tour and all the ages were mixed together instead of being in the set age groups. Apparently this is standard on port days, something that we were not told when we signed up. Just a lot of little things that we were not told when we signed up or about the on board accounts or our room not being set up for what it should have been. As for the meals well sometimes in the garden cafe they were cold, dry and under cooked and the variety was sometimes lacking. We took 3 half day ships tours and to be honest they were not that great for the amount of money they cost. The entertainment was ok, we saw a few shows, but you did have to be quick to book or you missed out. The major issue I had was at disembarkation as they had closed off one of the lifts which meant only 3 working each side and with 4500 people trying to get off it was a nightmare. We decided to take our own suitcases off as we were staying in Barcelona that night at the same hotel we had before the cruise. This needs to be improved greatly. Read Less
1 Helpful Vote
Sail Date: January 2016
As first time Cruisers we thought the holiday was brilliant. The weather wasn't too good, and it was -3 on one night, which was unexpected for the Med. We had one rough night n board where I need to ask for sea sickness tablets ... Read More
As first time Cruisers we thought the holiday was brilliant. The weather wasn't too good, and it was -3 on one night, which was unexpected for the Med. We had one rough night n board where I need to ask for sea sickness tablets from Customer service. The food and drinks package was excellent but I was surprised that water and Coffee were not included (except coffee at the breakfast table) the entertainment fabulous, and the staff very attentive. My concerns were limited to 3 matters. The first when I paid for a meal in Le Bistro French Restaurant, the waitress hovered for my main meal plate when I was still eating. I expected to be able to take my time but felt rushed and when I paid $40 for one meal found that unacceptable. the only other concern was the lack of choice at the Karaoke. I understand that a person in Miami downloaded the karaoke selection, but it was very limited. I can understand that British musicians could be limited because of the diversity of the passengers however,it was limited even to the point of American music. There was no Abba; little Billy Joel, no Dean Martin. 4 versions of one obscure song by the Eagles and 2 versions of Sweet Caroline was the sum total of Neil Diamond songs. This is an area which could very easily be improved. Finally, I was concerned when a Drill was undertaken one day in port. A message came over the loud speakers to explain that it was only a staff drill, but the tannoy system isn't relayed into the cabins and we were asleep. We rushed to the muster station 3 decks below the cabin without getting properly dressed to be told that it was a staff drill. Perhaps a mention could be made when these drills are expected on the daily Itinerary. This could have led to some passengers panicking at the least. As an aside, the beds were too short (we are both over 5' 10" and our feet hung over the end of the bed). Read Less
2 Helpful Votes
Sail Date: November 2015
My solo cabin was my home away from home for my 20 day B2B cruise of Spain (including Canary Islands), Morocco and Italy (including Sicily and Sardinia). This is my first NCL cruise. I have cruised many times with Princess, once with ... Read More
My solo cabin was my home away from home for my 20 day B2B cruise of Spain (including Canary Islands), Morocco and Italy (including Sicily and Sardinia). This is my first NCL cruise. I have cruised many times with Princess, once with each Holland, Celebrity and Royal. I wish other cruise lines would create solo cabins like Norwegian so we don’t have to pay that ridiculous single supplement. With staying in the solo cabins (or solos who stayed in other cabins), we had our own lounge area. Here we had a coffee machine, hot and cold water, orange juice, cookies. At breakfast they had different cereals to choose from plus milk and yogurt. If it was too cold to sit outside for breakfast ( didn't want to sit in the noisy crowded dining area) I’d get my food from the buffet and eat in the lounge. Our activities directors were fabulous. The first 10 days we had William (from Belgium) and the second 10 days Jamie (from South Africa). There was a bulletin board where you could sign up for dinner, or any of the shows that William or Jamie would make reservations. One thing is (and I read this on cruise critic as a complaint) I thought I smelled cigarette smoke in my room. Food: Buffet was always good. Nice variety. I’m not a fussy eater but I have to say the dinners in Taste or Manhattan Restaurants were mediocre. They don’t match Princess. A couple of nights I went to O’Sheanan, the Irish pub. The food wasn’t bad. They had spare ribs as the special one night and it was delicious! Entertainment: Burn the Floor: The dancers were good. The music sucked. It was mostly rock. I would have liked a bit more variety, perhaps some Latin. I was kind of bored with the music. Al Brown: Funny comedian from Ireland. No profanity in his jokes. Sephira: Two Irish sisters who play the violin were very good. Supreme Dream Girls: Three ladies sing songs of Diana Ross, Tina Turner, and Aretha Franklin. They were pretty good. Spanish Gypsy King: Four men who play guitar and sing songs of the Gypsy Kings. Awesome! Embarkation: I got there just after 11am, was on the ship by 12:15 eating lunch. But I heard later in the day got busier therefore had to wait two hours or so to board. Disembarkation: Left the ship 7am, walked off got the luggage and caught the bus to the airport. Unlike other disembarkation places, didn’t have to line up for customs. Read Less
2 Helpful Votes
Sail Date: November 2015
i have been on approx 30 holidays ,spain ,cyprus ,morocco ,france , this was my first cruise ,and i have just returned from ,the best experience of my life ,so much ,to see and do ,on our short cruise ,i am booking same now very soon , ... Read More
i have been on approx 30 holidays ,spain ,cyprus ,morocco ,france , this was my first cruise ,and i have just returned from ,the best experience of my life ,so much ,to see and do ,on our short cruise ,i am booking same now very soon , the staff were the best i have ever witnessed ,anywhere , the food was excellent .and the destinations ,were unreal ,my friends ,could not believe ,i was in rome ,liverno,majorca ,caannes ,and barcelona ,in such a short break , the entertainment was excellent .great comedians ,shows ,etc thank you norwegian cruises, Read Less
1 Helpful Vote
Sail Date: November 2015
My wife and I set sail on the NCL Epic from Rome on 25 November on a four night mini cruise to Barcelona and we thoroughly enjoyed every minute if it. Embarkation in Rome at 12.30 was quick and easy and as soon as we got on the ship we ... Read More
My wife and I set sail on the NCL Epic from Rome on 25 November on a four night mini cruise to Barcelona and we thoroughly enjoyed every minute if it. Embarkation in Rome at 12.30 was quick and easy and as soon as we got on the ship we went to the Garden Buffet for a nice quick and easy lunch. Our cabin (12044) was available at around 14.00 and we were surprised by how much room we had. We had booked an all inclusive package which included 20 photos each, 250 minutes Wi-Fi each, chocolate covered strawberries, 12 bottles of water and a bottle of wine each and these were all in our cabin waiting for us (or details of how to claim them) when we arrived. We had also paid for the ultimate dining and beverage packages so we ate in Cagneys steakhouse (twice) and the Teppanyaki (once). We also ate in O'Sheehans on one night as we didn't fancy fine dining that night. Cagneys was excellent. The steaks were cooked to perfection and the service was very attentive. The Teppanyaki was very enteraining and the food again was very well cooked and tasted delicious. Our dinner in O'Sheehans was what we expected, just simple well cooked food. We went to see Priscilla Queen of the Desert on our first night and if you like watching grown men in dresses prancing about the stage then you will love this show. Not my cup of tea though so we left before the end. The entertainment we enjoyed the most was the Howl at the Moon Duelling Pianos. They were excellent. The only NCL excursion that we did was the Pisa/Florence on your own tour and we really enjoyed it. The tour guide Jon was very nice and knowledgeable and was able to give us recommendations for places to see and where to get a lovely pizza for lunch. When we were in Cannes and Palma we simply got off the ship and went for a walk around. Disembarkation (once we were able to get space in an elevator) was quick and easy. Would definitely consider another cruise with NCL but maybe on a smaller ship next time. Read Less
3 Helpful Votes
Sail Date: November 2015
This was my first cruise on the Norwegian Epic and if a good deal came along again, I'd be tempted to book it! Embarking was a breeze as I arrived before noon when it seemed like a big crush of people arrived. I left my luggage ... Read More
This was my first cruise on the Norwegian Epic and if a good deal came along again, I'd be tempted to book it! Embarking was a breeze as I arrived before noon when it seemed like a big crush of people arrived. I left my luggage with the carriers and a few hours later they were outside my room. I travelled alone so booked the singles studio, since it cost less money than getting the single supplement, which would have doubled the rate. My cabin was 12508 which was a perfect location: close to the singles lounge, the elevators and next to a vending machine room that had nothing in the machines, so nobody went in! I had not expected the room to be as big as it was. While not spacious, I thought it was well designed for the space. The double bed (really two twins pushed together but barely detectable ) was very comfortable for me, the shower stall was plenty big, there was lots of built in cabinet space and my carry on bag fit into a cupboard so I only had my larger bag to move around. There was a hairdryer and they provided liquid soap and shampoo, so I only should have brought a conditioner. There were storage baskets under the bed, which I didn't notice until the last day. When the color changing lights were on, I didn't even notice. I loved my own heating and cooling mechanism and the way you could use the ship tv channels to check restaurant menus and your bill as charges accumulated. The "singles lounge" had no key card entry so there was easy entry for anyone and everyone. Not sure of the hours opened but there was free tea, coffee, cookies, yoghurt and a bar for buying cocktails. At 6 pm most, if not all nights, there was a "gathering" which meant folks mingled. I don't know why there wasn't an organized dinner planned for each night that rotated through the complimentary restaurants though. The one night l signed up, the organizer announced the chosen restaurant, Manhattan, didn't have enough room for us all, so a new friend and l hightailed it over there and got a table for two. I do hope that organizer has several other jobs on the ship to do, because that's how he acted! This was the most disappointing part of the trip--- expecting more from the singles experience. I had better luck meeting fellow solos on the excursions. The freestyle dining was also great, as several restaurants were complimentary in addition to a well stocked buffet. I chose the Manhattan Room three nights, as a more upscale setting. I chatted up some of the workers to hear that there were different schedules of how many months on and off but all said there were more pros than cons to working on a cruise ship. I suspect workers with customer contact were instructed to greet every passenger they made eye contact with. Most did. I chose the Internet package as my free perk and blew through 100 minutes very quickly. During some excursions I had time and places to use restaurant wifi too, since I liked to feel "connected." One of the tour busses had wifi also. I thought I would just lose the connection once my minutes were up but found it just reverted to a more expensive rate until I manually disconnected. I wound up paying $5+ for that extra time. Something to watch if you choose that option. I booked all my excursions from NCL and even though they were pricey, there was no worry about getting back on the boat on time. The individual guides were just ok, all with quirky habits, but knowledgeable about their routes. Guess it was the luck of the draw. I was so pooped after very full days that I didn't go to any of the free shows except Priscilla, Queen of the Desert but left after a few minutes as its not my thing. I paid for the most expensive seats for the Cirque show. When I arrived and said I was by myself, the hostess acted as if she had never heard of that before. I asked if there were other singles, apparently not, so she sat me at a table with four couples. After a minute or so when no one turned around to even say "Hello" I looked around for another more lively table. I found a booth with two laughing couples so asked them if I could join. They were very pleasant and even though they were the cheaper seats with an obstructed view, I liked it better than feeling as if the performers were going to land in my lap! Set menu was caprese salad, filet mignon and shrimp and four little desserts. Had only one $11+ glass of wine the entire trip, but not a big drinker anyway. The second to last night the wind and waves were the strongest they had been all cruise, so the tender boats back to the ship was a rougher ride. That continued all night and the next morning the captain announced that because of the weather we were three hours behind schedule and since the Palma Majorca stop was only going to be short, we were scrapping it and heading back to Barcelona. All paid excursions for that day would be refunded. I used that credit to get a massage. Nice facility and well trained masseuses. That night it was really rough seas, but know it could have been worse. Disembarking was much more crowded. I chose to carry my own bags so really could have left anytime between 5:30 and 9 a.m. There was an organized taxi line that moved quickly. The history and culture of the stops were magnificent and cruising is a novel way to travel. Hope some of my advice helps! Read Less
1 Helpful Vote
Sail Date: November 2015
This was our first cruise. Thought we would try a week to see how we liked it. Well it was excellent and we have since been on a 2nd one and booked a 3rd.....all with NCL as we love the freestyle cruising. The food was first class, the ... Read More
This was our first cruise. Thought we would try a week to see how we liked it. Well it was excellent and we have since been on a 2nd one and booked a 3rd.....all with NCL as we love the freestyle cruising. The food was first class, the service excellent, no waiting. The entertainment was amazing especially the shows...burn the floor and Pricilla. Howl at the moon and the Beatles tribute act were also great. We had a balcony cabin and my son who is 16 had an inside cabin almost opposite ours. Both cabins were really clean, the beds were comfy and there was no noise. Our housekeeper was brilliant. We had a free beverage package which was great value as we didn't have to pay for a single drink. The ship was big and we loved it.......as first time cruisers we have nothing to compare it with but we could not fault it. The 2nd cruise was also on the Epic but with my Auntie who also loved it and the 3rd one is the Eastern Caribbean in November on the Gem.......we cannot wait. Read Less
3 Helpful Votes
Sail Date: November 2015
We are a couple in our fifties and this was our first ever cruise. It was the 7 night Western Mediterranean Cruise from Barcelona > Naples > Rome > Pisa> Cannes > Palma (though we couldn't dock there due to the ... Read More
We are a couple in our fifties and this was our first ever cruise. It was the 7 night Western Mediterranean Cruise from Barcelona > Naples > Rome > Pisa> Cannes > Palma (though we couldn't dock there due to the weather) then back to Barcelona. Our holiday included the Ultimate Beverage Package and it was well worth it. We were well impressed. The embarkation process was quick and simple. From the moment we boarded the ship we were greeted by friendly, helpful staff who couldn't do enough to make your stay as enjoyable as possible. The food was superb, drinks were quality - the selection available was impressive; I like a glass of red wine and there were lots of delicious wines available. The ship is immaculate and there are plenty of staff keeping it nice and clean, and always on hand for service. The entertainment was great; Priscilla Queen of the Desert was just like being at a London Broadway show. Soul Sensation (four mowtown singers) were simply sensational - went to see them 3 times! Graffiti Classics were so funny. The band that played in the Cavern Club were great too. There is so much to do on board with lots of choice; bars, restaurants, lounges, quiet areas, water park, bowling alley etc. We had stateroom 12020 (on deck 12) with a balcony and it was very comfortable indeed. Disembarking at ports of call was very well organised and efficient. We thoroughly enjoyed ourselves and returned home feeling very relaxed having had a great holiday. Thank you Norwegian Cruise Lines!!!! Read Less
3 Helpful Votes
Sail Date: November 2015
I cannot fault the week I have just had, every member of staff went out of their way to make it special. I think the colour coding of where to find your cabin could have been given to us it was just word of mouth. the cabin was small ... Read More
I cannot fault the week I have just had, every member of staff went out of their way to make it special. I think the colour coding of where to find your cabin could have been given to us it was just word of mouth. the cabin was small but enabled 3 of us to empty our cases, storage was great. Entertainment was fabulous would have cost a fortune to see those shows in the west end. Embarkation and disembarkation was very well organised. police patrol for getting taxis was necessary and worked well , the wait was minimum. Port excursions were booked independently and a lot cheaper than on ship. Read Less
Sail Date: November 2015
First cruise experience. We went for our 5 year anniversary. Lets just say the "service" is not something they pride them selves on. Being in the service industry for 15+ years maybe we expect too much, but I can't sugar ... Read More
First cruise experience. We went for our 5 year anniversary. Lets just say the "service" is not something they pride them selves on. Being in the service industry for 15+ years maybe we expect too much, but I can't sugar coat it, the service was bad. Dining out at restaurants took a long time, servers were inexperienced, did not know the menu, drink refills never happened, the food was o.k at best, plan on a 2hour dinner experience. First night our reservation wasn't even good, we showed up at our reso time and they said 45-1 hour wait...so why do you need a reservation?? So we went to eat at Cagny's steak house (which is upgraded dining option) but we thought steak sounded good so we went. Our server could not have had more than 3 tables as the restaurant was not that busy, but she was weeded (service speak for being way to overwhelmed with her tables) Steaks were over cooked and cold at the same time... not worth the extra money in my opinion. Room service was not great at all, and again cold. Just eat at the buffet, its the easiest, lots of options and less disappointing. Trying to get a drink at the bar was pretty awful. We ate at O'sheens the first day and both got sick that night/next morning... My husband tried buying a cigar twice at the lobby bar, no one seemed to know anything about the cigars or where they were sold at. He purchased one and they gave him the wrong one and made him pay for it. There are no signs anywhere to help you get off the ship each day. Sometimes our room wasn't given more towels, or turned down, our shower ran out of body wash soap and was refilled with water instead of soap (fail) Lots of storage space in the rooms. Nice counter area to do hair and makeup in the morning. Balcony is an absolute must! Great views, great extra space to get out of your cabin. Entertainment: We watched burn the floor, it was a good show, def not for young children as it gets a little "dirty" Staff: No one seemed to have correct info on anything. I feel like it was a very new staff that needed some training in ever aspect of the ship, dining, directions, entertainment etc. Read Less
3 Helpful Votes
Sail Date: November 2015
This was our 1st sea cruise, we had previously been on 2 Nile cruises. We booked the Epic mainly because of the multiple dining options available, but also because of the very good deal offered by our TA. The package included flights, a 2 ... Read More
This was our 1st sea cruise, we had previously been on 2 Nile cruises. We booked the Epic mainly because of the multiple dining options available, but also because of the very good deal offered by our TA. The package included flights, a 2 night stay in Barcelona, balcony cabin and the drinks package. In order to make my review easier to read, I will separate it into the relevant categories. Embarkation. We arrived at Barcelona cruise terminal at around 11.45, as we exited our taxi a very pleasant gentleman took our cases and directed us to the check in area. My wife uses a walking stick so we were escorted to the priority check in desk. This was much appreciated by us. After check in we had a 10 min wait until we were called to board the ship. In my opinion the check in process was quick and easy. Once aboard we were asked if we would like to go to the Garden Café buffet restaurant for some lunch while our cabin was prepared for us. The buffet, as expected, was rather busy but we found a table fairly easily. Cabin. We were only halfway through our lunch when the PA system announced that all cabins were ready. Our cabin (12063) was a balcony one on the forward starboard area of deck 12. Our cabin steward Greg introduced himself and gave us his number so we could contact him if we needed anything. The cabin itself was bigger than expected and spotless with everything you might need on a weeks holiday. The much discussed bathroom/shower configuration was not a problem for us, we put the do not disturb sign on the outside of the door whenever we used the facilities. The ship. The ship is huge and we were concerned that we would get lost, however, we soon discovered that apart from the Garden Café, Great Outdoors and pool area which was on deck 15 everything else was on decks 5, 6 and 7. There were plenty of lifts, and apart from busy times (peak mealtimes, excursions etc.) we never had to wait for more than a couple of minutes for one. Food. We had all our breakfasts and lunches in the buffet, these were excellent both in the variety and quality of food on offer. For dinner we ate 3 times in the Manhattan restaurant and once each in Taste, O'Sheehans, Shanghai's and the Speigel Tent. The Manhattan was superb we never had to wait more than a couple of minutes for a table for 2 and the food was both tasty and varied. Taste was a little disappointing, the food was good but we were allocated a table next to the waiters serving area which rather spoiled the atmosphere. Shanghai's was good although the noodles were a little rubbery for my taste, on the other hand the special fried rice was as good as I have had anywhere, we ordered an extra portion. The set menu in the Speigel Tent was not particularly to my taste, but that was not the reason why we booked it. O'Sheehans was typical pub grub, OK but not outstanding. Entertainment. We had pre-booked 2 shows, Priscilla and Burn the Floor, both shows were, in my opinion, performed to a very high standard by very talented people. We managed to get a reservation in the Speigel Tent for the Cirque show, as mentioned earlier the included 3 course dinner was only so so, but this was more than compensated by the acts, they were without exception extremely talented performers. This is a must see for anyone on this cruise ship. The other venue we frequented mostly was the Cavern Club, we had high expectations of the Epic Beatles show, unfortunately they were not as good as I had hoped, but the reason we went most nights to the Cavern was because of the resident band there. They were called Siglo and played mostly classic pop/rock from the 50s, 60s and 70s. They were very good and had a full dancefloor every time they played. There were also various entertainers scattered around different bars throughout the ship. Staff. They were without exception pleasant, helpful and approachable. Some land based hotel staff could learn from them. The bar staff were very overworked at times and although they did not have a lot of time to chat to passengers, they were friendly and helpful. Fellow passengers. There was a good mix of age groups and nationalities aboard, It appeared to be a third were from N. America, another third from the Far East with the remainder being Brits, Irish and Europeans. The majority of passengers appeared to be in 20-50 age group. Excursions. The reason we took this cruise (apart from the price) was to experience large ship cruising, so we didn't leave the ship much. We had pre-booked a trip to Pompeii from Naples, which was excellent. We also paid $15 each for the shuttle to the Cathedral in Palma which was worth seeing. In conclusion, we thoroughly enjoyed our 1st sea cruise and will certainly sail again, maybe we will try an Eastern Med one next time. I was happy we chose NCL and the Epic, they certainly delivered everything we expected and a lot more besides. We have definitely been bitten by the cruise bug and are unlikely to take a land based holiday anytime in the near future. Read Less
1 Helpful Vote
Sail Date: November 2015
This was our 1st cruise and we were stunned by Epic's size! It was like stepping into Las Vegas as we explored the Atrium, found the restaurants, theatres and bars on the mid-decks. We had a balcony cabin that provided a different ... Read More
This was our 1st cruise and we were stunned by Epic's size! It was like stepping into Las Vegas as we explored the Atrium, found the restaurants, theatres and bars on the mid-decks. We had a balcony cabin that provided a different view each morning as we were greeted each day with sunshine ( a real bonus!) We hadn't expected to sunbathe on deck in November! Food was amazing and almost constant! We also enjoyed a dinner on an Officer's table with Anmita who was great fun. Cagney's - the steak restaurant is a treat too. Entertainment was excellent and varied but could perhaps have included another theatre show? We saw Priscilla Queen of the Desert which was great but saw the soul group and comedian twice to fill the week. We booked the Barcelona trip for the last day as the drop off afterwards was at the airport - great idea and good trip, Conchi was very knowledgeable and entertaining. Read Less
1 Helpful Vote
Sail Date: October 2015
I loved it! The staff was great! This was my first cruise. I found the ship to be clean and the staff to be very patient and professional. We had no problems. Everything went exactly like they said it would. We did excursions every day. ... Read More
I loved it! The staff was great! This was my first cruise. I found the ship to be clean and the staff to be very patient and professional. We had no problems. Everything went exactly like they said it would. We did excursions every day. Got off and on the ship with no problems. The tour people were fun, knowledgeable and professional. The food was delicious. Very patient staff as I was listening to all the variety of orders from all the people. Great job! The entertainment was OUTSTANDING!!! The piano players were unbelievable. We went to see the many times. The talent was incredible. Read Less
2 Helpful Votes
Sail Date: October 2015
We had a lovely 7 day cruise on the epic with our boys ages 6 and 7. It was our first time cruising so I wasn't sure what to expect but we had a really relaxing and enjoyable holiday. I found it a little difficult to get specific ... Read More
We had a lovely 7 day cruise on the epic with our boys ages 6 and 7. It was our first time cruising so I wasn't sure what to expect but we had a really relaxing and enjoyable holiday. I found it a little difficult to get specific information on shore excursions with kids similar in age to ours so here is what we got up to: Rome embarkation: We flew into Ciampino airport that morning and arranged a transfer directly to the ship with Anthony Cagnoli and sons. The driver was there to meet us and dropped us right at the check in area. It cost €150 so there are certainly cheaper options but it was easy and smooth and the journey is quite long so I can understand the cost. It was raining really heavily in Rome and embarkation was just through one gangway. Queue time was around 15 minutes to check in and then we went through security etc. As first time cruisers we weren't told the location of our stateroom or where to go once we got on board and security was a little manic with day trippers re-embarking the ship at the same time so we were a bit confused at first but we found our room and settled in. Most passengers get on at Barcelona so for eg. we missed out on things like the laundry bag deal as this was offered on our first day, the dailies refer to day 1 as the Barcelona day. Other than that it didn't really matter that we got on in Rome. Day 2 Livorno: We got the ship shuttle to the train station $15 dollars return for adults and $10 for kids. We asked about this on the ship but no info was available and it wasn't mentioned in the daily, then we queued for the wrong bus for a while at the port but the bus is actually towards the end of a line of buses and there is an NCL staff member taking names and room numbers, the fare gets charged to your room. We decided to take the train to Pisa. There was a long line for tickets but nobody was using the self serve machines, they were easy to use and we got our tickets there, very cheap I think less than €4 for adults and €1.50 for kids to Pisa. We were unlucky on the train as the driver didn't turn up so after sitting on it for an hour we had to get off (announcements were only made in Italian but almost everyone in our carriage was from the ship and didn't speak Italian). We then had to get the next train which ended up being incredibly overcrowded, all a bit of a nightmare with kids but all was forgotten when we got the Pisa. We walked to the leaning tower of pisa from the train station, around 15-20 minutes and a nice walk. Ours were too young to climb it but enjoyed walking around and taking pics. There is a public toilet behind the cathedral .50cents for adults free for kids (I always think it is good to know were the public toilets are with kids:)) After the tower we went for the most incredible pizza in Quarto D'Ora Italiano. Fresh buffalo mozzarella and parma ham, a jug of delicious local wine and the kids loved their Margarita pizzas. We then walked to La Bottega del gelato for amazing ice cream. The walk between these two places is really nice, passed the university, through a fruit and veg market and through winding streets and alleyways. Then we walked back to the train for a smooth journey back to the station. The shuttle bus to the ship runs from there every half hour. Day 3 Cannes We booked the tender boat for 9:15 the day before, this was great fun. As soon as you get off the boat, at the pier the little train tour leaves so we did this, it is a good way to see the whole city if a little long for the kids. There is a shorter version at the main embarkation point near the beach that might be more suitable. If you turn right on the croisette from the place where the boat docks and walk for 15 minutes you will get to a nice free beach. Ours went swimming in the sea, built sand sculptures and we had ice cream then back on the boat for lunch. Day 4 Palma The boys wanted to stay on the ship this day so I went on my own to centro commercial ponto pi for some retail therapy which is around a 5-10 minute walk from the ship. There is a good thai manicure salon in the bottom floor of the shopping centre if you fancy a low cost manicure or pedicure. Didn't see a whole lot of Palma I'm afraid but getting on and off the ship was super easy and the kids loved having the swimming pool to themselves. Day 5 Barcelona I work for a Spanish company so I met some of my Spanish work colleagues in Barcelona. We got the public shuttle to the commercial port and walked to the Cathedral. My son and husband went to see a cool magic show at http://www.elreydelamagia.com/teatre/ while my other son came with my friends and I for a wander and to visit the toy store in El Corte Ingles. We went for the most incredible tapas but sorry I don't know the name of the place! then we got a cab back to the ship which cost €11. Day 6 at sea Day 7 Napoli We decided to to Capri and do the boat trip to the blue caves. When you disembark there are no signs to the Molo Beverello ferry dock, we ended up turning right and walking approx 1-2km in the wrong direction, we asked for directions but they told us to keep going as there is another ferry port with boats to Capri along this side. We googled and realised our mistake so be sure to turn left when you get off the ship! There are three different companies with ferry's to Capri and you just buy one way tickets so you can choose what time to come back later. It took around 40 minutes and was very pleasant. We then got the bus to Annacapri where we had some refreshments and then another bus to the blue cave. The blue cave tour was definitely a highlight for all 4 of us and well worth the trip. You can also get a boat right where the ferry docks and transfer to a smaller boat at the cave. In hindsight this might have been easier as we had to wait quite a long time for a bus back to Marina Grande from Annacapri on the way back. We had pizza and I had lovely Spaghetti with clams in L'approdo restaurant right on the marina, very nice house wine in a carafe. The last ferry we could get to get back on the boat in time was 3:25 pm. Day 8 Disembarkation in Rome. We carried our own luggage as we traveled with one check in bag and three 10kg trolly bags. all was very easy and our driver met us again and brought us back to Fiumuciono this time for our flight home. General comments about the ship with kids: We had hear that Nikelodean had been discontinued and there was no visible replacement. The kids activities are not listed on the main daily, they are displayed on a wall outside the splash academy but this had not been changed for the first two days we were on board and there was always a queue when we went there so we didn't hang around to ask. On the third day we registered our two with Splash but our youngest didn't want to go in so he stayed with us. Our oldest didn't really enjoy it so they didn't use it again for the rest of the trip. We did attend one family Halloween event together and that was good. There was a family activity most days at 7pm but that is the time we tend to eat at so we didn't go to any others. The one thing we really missed was any kind of play area, inside or out the kids could use with us with them. At night there was very much an adult vibe everywhere apart from the buffet. We went twice to the Japanese sushi a la carte and they loved it. I did hate having to walk them through the casino every time we wanted to go through deck 6 or 7, I would have thought it should be more enclosed. We ate at Taste, Manhattan Dining Room, Shanghai Chinese, O'Sheahans, the Garden Cafe and the Wasabi Japanese A La Carte. Food was good everywhere, the chicken pot pie and the country soup were great in O'sheahans. The port dumplings in the chinese were really good and the aforementioned sushi, the kids loved the yakitori and Miso in the Japanese. They absolutely loved the aqua park and a major plus was that one of the outdoor pools was heated and really nice to swim in even when the outdoor weather wasn't great. We had the UDP, with the kids with us all the time we didn't tend to use it so much, a glass or two of wine with dinner, one at lunch and sometimes one other drink during the day. We did find it hard to get a second glass of wine with dinner at times. Once I asked at the end of my starter in Taste, the waitress was clearing away the mains when she told me it was coming but I told her to cancel it as the kids were getting restless at that stage. We did occasionally use our cards to get soda's for the kids and that was no problem. All in all we had an amazing family holiday. We went to Burn the floor one night and all four of us loved it. I really wanted to see Priscilla but it wasn't child friendly and there was no way they were going back to the kids club! We thought overall the level of service was excellent and enjoyed the cruising experience. Read Less
1 Helpful Vote
Sail Date: October 2015
We ended up on this particular cruise when it was chosen by family for a get-together/celebration. Positives: cabin was comfortable, but daily cleaning was often very late (like 5pm) which can be rather inconvenient and items within our ... Read More
We ended up on this particular cruise when it was chosen by family for a get-together/celebration. Positives: cabin was comfortable, but daily cleaning was often very late (like 5pm) which can be rather inconvenient and items within our cabin were never re-stocked (mini-bar, teas, coffees, etc). One has to assume that the stewards have too many cabins to clean each day. Food was very good considering the mass catering. Negatives: Being ripped off for amenities one should reasonably expect when staying as a 'guest'. For example, an 18% gratuity levied on everything + a 13.5 Euros per day, per customer 'service charge'. For goodness sake, Norwegian, stop hiding these charges unti people are on board and 'captive'. Lastly, and these were the killer blows for us: We have to work online, 365 days per year as we own our own small hotel and must therefore have access to email and our online reservation system. Upon embarking, we checked the internet provision: either we took the 60 minutes or 200 minutes for $75 or $125 USD, or at $200 USD, an 'UNLIMITED 7 DAY' package. We were worried about not being able to answer our business queries, so we went for the 7 day package. Internet service was sporadic and unreliable but we accepted that as it is satellite-based being at sea on and off. However, what we did not allow for was the 'quick, get rid of the last guest' attitude of Norwegian Cruise lines. We woke early on our last morning. The night before, we had been forced to pack our cases and leave them outside the door before 11pm for the crew to collect (so get ready to choose all your clothes for the evening and the next day, and have to re-pack your case after you have left the ship so as not to have items in your hand baggage like toiletries). You are expected to be off the ship by 9am or even 7am if you are with a group (not really a fair deal as you supposedly cannot check in before 2.30pm) Upon waking, we tried to log in to the internet to check our business emails. We found the message 'your internet has expired on the 28th of October' (we only checked in on the 25th and were checking out on the 29th). Basically, we had paid for a 7 day service @ $67 USD PER DAY. Our 'service' was terminated 2 hours BEFORE we were even supposed to check out. I went immediately to the guests services desk to complain. I was told that an internet manager would come and talk to me, who did not show up. The Dutch girl behind the desk was unsympathetic or apologetic and did not even try to raise a tiny smile. She gave me the impression that we were at fault for expecting to still have a connection before check-out. I insisted our complaint was logged into our account, got the complaint number and left the boat. This is not a cruise to choose if you care in the slightest for a degree of personal care. It is all about quick and dirty. In the gym, the exercise equipment was shocking: badly calibrated machines and touch screens that did not work so you had to jump machines several times to find one that did. Moreover, no water bottles were available even when there were two dispenser machines there, completely empty. Read Less
3 Helpful Votes
Sail Date: September 2015
Was really looking forward to my first ever Cruise. Embarked the NCL Epic at Barcelona. Within the first hour of going on board, I experienced 3 separate incidents of totally rudeness and unhelpfulness. Bar Staff - especially the ... Read More
Was really looking forward to my first ever Cruise. Embarked the NCL Epic at Barcelona. Within the first hour of going on board, I experienced 3 separate incidents of totally rudeness and unhelpfulness. Bar Staff - especially the Deck bar - ignorant to understanding what it meant by serving people in order of attendance, when challenged became rude and unhelpful. Reception staff again unhelpful, rude and just didn't seem to grasp the customer care aspect of anyone boarding first time or any time to be honest. When they managed to break my suitcase, it was a task to get them to even understand what happened, not to mention having to keep chasing up a replacement which when was given was a lower standard of the case that was damaged beyond repair. Received a call on the last day asking how my journey and first experience had been, only to be told by the "Customer Services person" that they did not understand the UK culture. The worst was the amount of people left to their own devices to try and debark the ship on the last day. Complete unorganised mess doesn't even cut how much of an issue it was to leave the ship, left in line with people pushing in, coming down the stairs with large suitcases trying to get through 1 single door, all arguing and being rude to each other about pushing in. No staff were at hand to co-ordinate nor communicate with the passengers - the cruise director stood at the exit door and just looked through you uninterested in what was clearly going on. All aspects of health and safety went out of the window when it came to everyone being allowed to just head to one exit, whilst there was a pointless tannoy saying the opposite ... what a complete shambles!! Wont be going on any future cruises with this line. Good luck to those that experienced a better service. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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