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2,411 Norwegian (NCL) Entertainment Cruise Reviews

I picked this cruise to because it went to Cuba. The stop in Key West was cut from 8 hours to 4 hours a few months after I booked. I could not get answers from Norwegian to any of my questions before departure. When we got on the ship ... Read More
I picked this cruise to because it went to Cuba. The stop in Key West was cut from 8 hours to 4 hours a few months after I booked. I could not get answers from Norwegian to any of my questions before departure. When we got on the ship the bathroom in our cabin was dirty. The food the entire cruise was not very good and the selection was always the same. The information given out at the talk about Cuba was incorrect. The cruise included drinks but the last night they ran out of most of the included beverages. The only night our cabin was made up (towels changed, bed made) was the last night. Every other cruise line I have gone on cabin was done every night. Very few activities on ship that did not cost additional money. Ship was recently renovated while people were on board for a 2 week cruise to Panama Canal and then ship dry docked for 2 weeks. Ship did not look like any improvements made. Holes in bathroom walls filled with putty. The only show one evening was a comedian. I will never go on a Norwegian Cruise again. Read Less
Sail Date May 2018
Prior to this cruise, I have sailed with NCL four times. On each of these cruises, I've had fantastic experiences with the staff throughout the ship as they helped create positive memories that I can share with my family for the rest ... Read More
Prior to this cruise, I have sailed with NCL four times. On each of these cruises, I've had fantastic experiences with the staff throughout the ship as they helped create positive memories that I can share with my family for the rest of my lifetime. Unfortunately, that was not the case with the NCL Escape. I booked this vacation as I had high expectations from my prior experiences with NCL: clean public areas, courteous staff, fantastic dining options, and notable entertainment groups. By no means was I expecting a 5 star service, but I was expecting familiarity with the friendly services I have received in the past. On this voyage, I traveled with my two sons. The process of embarkment was chaotic, as usual, but quite simple to manuever within. Once on board the ship, everyone crowded the Garden Cafe as the staterooms weren't finished from the previous cruise. Since I boarded later, there was no where for my two sons and I to sit in the Garden Cafe. We ended up eating on the floor outside with our carry ons. Remember, since this is a larger ship, many places are destined to become crowded throughout the duration of the trip. Although our cabin was not perfect, it was satisfactory. For the three of us, we had enough storage space to store our clothing but lacked space to comfortably walk from one side of the room to the other with the sofa bed out. The bathroom was surprisingly spacious for the size of the cabin overall. By far, the best feature of this stateroom was the balcony. Being at sea for a little under three days, it is critical to take advantage of the on board activities the Escape has to offer. However, since there are over 4,000 guests on board, and limited activities to choose from, it is hard to attend the ones in high demand. If the activities did not require reservations, it was empirical to get in line at least thirty minutes beforehand. If the activities did require a reservation, they were booked within the first couple hours on board the ship. Nevertheless, the activities that I attended were good. There was a female comedian who was superb and a male comedian who was alright. The musicals were lovely and the play re-enacting the Breakfast Club was fun to watch. There were also two public pools, a waterfall cave, six jacuzzis, four waterslides, a ropes course, and mini golf for guests to enjoy. In my opinion, the dining experience received is a critical factor to the overall cruise experience of a guest. With that said, the overall dining experience was fair. I ate at two speciality restaurants as well as all three complimentary restaurants, the Garden Cafe (buffet), and O'Sheehan's (presumably open 24 hours). Of course, shore excursions were offered on the ship but not worth it for Bermuda. I highly recommend booking your shore excursions through Expedia as they are cheaper yet exactly the same. For example, my sons booked the Rising Sun shore excursion which was $100 through NCL but only $75 through Expedia. Through this one excursion alone, I saved $50 by booking through Expedia. If you got this far, you are probably wondering why I left "Terrible" as my overall rating of this cruise experience. First, the ship was too crowded overall. The sun decks were clustered with people and it was near impossible finding a row of chairs next to each other. The amount of guests on board the ship also play a role in the cleanliness of the ship. In the 18 and older sections of the ship, it was usual to find beer cans and cups floating in the pools in addition to the jacuzzis. At night, it is not a surprise to see vomit near these areas either. Speaking of 18 and older sections, these areas of the ship were poorly monitored. Here, anyone can casually walk in or out of these sections so it was common to see children in areas where they weren't designated. So, when you are up at midnight in the club, don't be surprised when a little kid strolls through groups of people grinding on each other. On Carnival, your key card would have to be scanned to gain access into these areas which I highly recommend NCL to do in the future. Second, I was a the Spice H20 bar on the 17th deck ordering drinks with a group of people. Since we were sitting at a bar top, a bar hop approached us and took our orders with our key cards. 40 minutes passed and we had yet to receive our drinks. Another bar hop walks by and we asks him what happened to our drinks and more importantly, our key cards. Luckily, he was able to find our key cards but the bar hop who took them disappeared. Through this bar hop, I order another drink and although he serves me promptly, he hands me the key card of a different guest than disappears as well. When I went down to guest services to cancel my key card and get a new one to gain access into my room, I was questioned as if I was in the wrong. Third, the dining options were not as exemplary as I would have enjoyed. Although advertised as 24 hours, O'Sheehan's closed at a certain time. I ate at two specialty restaurants during my stay on the Escape: Cagney's Steakhouse and Teppanyaki. Teppanyaki is a hibachi styled restaurant which I enjoyed very much however, Cagney's Steakhouse was disappointing. The wait staff were rude and took long to complete our orders. Once our food came out, it was not cooked to par as our steaks were either over cooked or under cooked. Surprisingly, the complimentary restaurants were great, with little to no wait, and I would highly recommend you dine here as opposed to the speciality restaurants. Finally, I was sitting at a bar connected to O'Sheehan's. A fight erupted behind me and as I tried to move out of the way, I was hit in the ankle by a thrown chair. It took security several minutes to disperse the fight. Once the fight was settled, I talked to security as I wanted to report the incident who referred me to guest services. I went down to guest services who told me that they could not help me or do anything to make my experience with NCL better. The next day, I woke up and noticed my ankle was black and blue and decided to go to the infirmary however they wanted to charge me to look at an injury I received on board the ship. Overall, I was not satisfied with how this situation was handled and wish I received more attention and the people who were involved in the fight were penalized for their actions. Four years ago, I would have recommened anyone and everyone to NCL. It was child friendly but also provided an environment for adults to escape. Now, I would not recommend NCL to anyone. For children, I feel that the NCL Escape promoted an unsafe environment through the constant fights that incurred on board as well as the lack of boundaries set in place. Meanwhile, for other travelers, the NCL Escape leaves much to be desired. Read Less
Sail Date May 2018
My wife and I had our first cruise with Norwegian and we will never cruise with them again. This trip was for our 25th wedding anniversary and we took the 10 hour flight each way from Sydney to Honolulu to get there. We found out from our ... Read More
My wife and I had our first cruise with Norwegian and we will never cruise with them again. This trip was for our 25th wedding anniversary and we took the 10 hour flight each way from Sydney to Honolulu to get there. We found out from our travel agent on the day we were leaving Australia that the ship would not go to Hilo on the Big Island due to the volcano and we spent the first 24 hours sitting in port at Honolulu. As we had already organised extra days at the end of the cruise to explore Oahu there was not much for us to do except stay onboard the ship. Then on the evening we were supposed to sail to Kona on the Big Island the Captain announced over the PA that we would not be stopping there either and would be spending a day at sea. Then the Cruise Director gets on the PA and tried to put a positive spin on the situation, which just came across as an insincere "snow job". So instead of stopping at four ports we only stopped at two - Kahului on Maui and Nawilili on Kauai. They were nice places to visit and I would have preferred an extra day on both Maui and Kauai instead of sitting in port or spending a day at sea. The volcano had been erupting since the 3rd of May so NCL could have made the decision not to go to the Big Island a lot earlier and arranged extra days on the other two islands to make up for it. The shore excursions we had booked from Australia at Hilo and Kona were cancelled and we were offered on board credit (but not a refund). When we tried to book other excursions we found that others had got in before us and most of the good excursions were booked out so we had to settle for the crumbs. The lady at the Shore Excursions desk was not very helpful and lacked empathy for the situation we were in. We had a mid-ship oceanview room, which was OK although the bathroom was very small and you had to be a contortionist to use the shower. Our cabin stewardess was very good and looked after us very well. The entertainment was very poor. Some of the singers couldn't stay in tune. The magician was poor. Toby Beau and Carre Stone were good. Fred Bevill the comedian was very good - at least my wife and I were able to have a laugh in spite of all the dissappointments. There was a strong smell of sewerage emanating from the rear of the ship near the corner with the starboard side which seemed comaptibel with the overall experience of our cruise. The windows of the ship were dirty and cloudy so I could not sit on the inside and enjoy the views. The only good thing I can say is that the food and the service in La Cucina, Jefferson's Bistro and Cagney's steakhouse was excellent. The food in the Aloha Cafe was OK but it was very busy and often difficult to get a table. Overall we had a terrible experience and wont be cruising with Norwegian again. Read Less
Sail Date May 2018
We have sailed on Norwegian numerous times in the past. On this cruise we purchased a balcony and studio cabin. Embarkation took about an hour. Both rooms Had scratches on the walls and dings and dents in the walls. The studio actually had ... Read More
We have sailed on Norwegian numerous times in the past. On this cruise we purchased a balcony and studio cabin. Embarkation took about an hour. Both rooms Had scratches on the walls and dings and dents in the walls. The studio actually had a pair of men’s dirty undergarments still in the closet. Mid cruise they removed and repoured are balcony floor for routine maintence that should have been done in drydock two weeks prior. This was done without notice and while we were on an excursion. This left our room and personal items full of dust. The food was below average and we couldn’t get refills even at the speciality restaurants. The cruise was far from relaxing due to music blaring in all areas from the manhattan room to the customer service desk. If you wanted to attend shows you had to pay to enter. This was a first for us. Entertainment used to be free with NCL. Overall this was a let down and Norwegian could do much better. We will be looking elsewhere in the future for our cruises. Read Less
Sail Date May 2018
The cruise was horrible from the beginning to the end including, but not limited to embarkation and disembarkation. The food was horrible with no chooses complimentary. Trying to get reservations were horrible. This was the worst ... Read More
The cruise was horrible from the beginning to the end including, but not limited to embarkation and disembarkation. The food was horrible with no chooses complimentary. Trying to get reservations were horrible. This was the worst cruise. Rooms were not cleaned well. The salon staff were worst than rude, they were disrespectful. This was supposed to be one of the best trips of my life. Everything was beyond disappointing, disheartening, appalling and dreadful. The additional cost were not explained and not worth the money. The information for the shows and dinners were not explained. Once the cruise is paid in full, the personal vacation planner disappeared. The arrangement for disability and medical care was supposedly prepaid and included nothing. This needs to be refunded. The purpose of a cruise is all inclusive not cost for everything. The cruise didn't include a variety of foods for vegetarians and persons that did not eat beef or pork. The astronomical cost for variety with some class cost. The professionalism and customer service were disconnected and disengaged. Read Less
Sail Date May 2018
Our experience on the Pride of America was awful! We only went to two ports Maui and Kauai. They cancelled Hilo and Kona because of the volcanic activity. I have a friend who lives in Kona and she said the island was fine. We walked into ... Read More
Our experience on the Pride of America was awful! We only went to two ports Maui and Kauai. They cancelled Hilo and Kona because of the volcanic activity. I have a friend who lives in Kona and she said the island was fine. We walked into Maui and there was a T.J. Max and Ross for less store. That's it! These ports that Norweigan stops at are WORKING PORTS. There is no shopping, and it was the same in Kauai, so if you don't have an excursion planned you are out of luck! The entertainment was terrible. The comedian was the only one worth seeing. The magician was terrible. You can see better magic on the streets of Las Vegas. How about Bingo? Norweigan only offered bingo twice for the full week. This is a ship that the median age is over 70 and they only offer it twice? Some ships have it twice a day. I don't think the ship was refurbished in 2016 because our medicine cabinet in the bathroom had mold in it. The best thing we did were the excursions. Some of the tour guides were complaining that norweigan did not let their customers know the appropriate clothing items to bring on the excursion. For example, the sunrise crater excursion, you should bring gloves, coat, blanket, flashlight etc. Lastly, I was told when I booked this cruise that I would be getting $300.00 in onboard credit. I never got it! I guess I'm not surprised because this was truly the vacation from hell. Read Less
Sail Date May 2018
This is my first cruise with Norwegian. Never again. This trip was to the Hawaiian Islands and Norwegian has a monopoly to the Islands so I think they don’t care to provide better service. To begin with, the bed was very uncomfortable. I ... Read More
This is my first cruise with Norwegian. Never again. This trip was to the Hawaiian Islands and Norwegian has a monopoly to the Islands so I think they don’t care to provide better service. To begin with, the bed was very uncomfortable. I could even feel the springs of the mattress. The windows of the ship were dirty and cloudy so I could not sit on the inside and enjoy the views. Entertainment was very poor. The evening when we were to go to the big island, we were told that they had decided not to go and that we would spend a day at sea and go back to Lahaina for an extra day. Since we had already been there, I had no interest in going back. I did not want to spend another whole day on the ship to I booked an excursion. Here we had to tender. This was a terrible experience. Poorly organized. To get back on the ship , we had to wait in line for about an hour in the sun and the heat. Since my original helicopter trip in the big island was cancelled, I tried to sign up for a different one in Kauai. I was told that they were all booked and would let me know if there was a cancellation. They never let me know of a cancellation but when my cabin mate came back from her helicopter ride, I found out that there was an empty seat right next to her. This was the worse cruise I have taken. The only good thing I can say is that the food on the two main dinning rooms was good. I did not care for the food in the buffet dinning area. Read Less
Sail Date May 2018
Not a family friendly cruise. Not much entertainment option. Very lazy staff and after two days they started repeating the menu. Breakfast was same all 7 days. of planning. The only thing that worked for us was splash academy for only 3+ ... Read More
Not a family friendly cruise. Not much entertainment option. Very lazy staff and after two days they started repeating the menu. Breakfast was same all 7 days. of planning. The only thing that worked for us was splash academy for only 3+ kids( not under 3). They did not allow kids with swim diapers in the pool. Therefore we were stick with our 15 month old daughter. Also they wete charging for kids under 3 $20 for 1hr 50 min session with 100 caveats. There were charges for all entertainment games like bingo etc. They were showing Frozen an Paddington which are 3-4 year old movies. Ship was clean and well maintained. Shore excursions were average nothing great. Our room steward was never able to clean our room. Tv in our room was not working, we complained three times but no one came to fix it. We booked an ocean view room but was given a room facing staff balcony. Read Less
Sail Date April 2018
My husband and I wanted to do a transatlantic cruise to Europe from Miami since long time ago, and after trying many other cruise lines we decided to try Norwegian "Big Mistake" The ship was old, falling apart, rusty, the food ... Read More
My husband and I wanted to do a transatlantic cruise to Europe from Miami since long time ago, and after trying many other cruise lines we decided to try Norwegian "Big Mistake" The ship was old, falling apart, rusty, the food was terrible, and the entertainment was not the best. The ship was understaffed, poorly trained, and the menus were the same every single day. If you do a cruise for 14 days you have to be creative. \ After being 7 days in the water we made our first stop in Ponta Delgada on a Sunday where almost everything was closed, and the Captain gave us 2 extra hours to be in that place. When we got to Lisbon they just stopped for a couple of hours, and it was not enough to see such an important and beautiful city. There was not variety of food, and the quality was poor. We tried the specialty restaurants and were not that great,but they also had the same menu every single day. We got offered an upgrade a few months before our trip and they asked us to put a bid for a mini suite or a family suite, we got the upgrade from the balcony to a mini suite and it was a total fiasco, the room was not that big and the distribution of the space was really bad, I am petite and skinny, and couldn't even move to adjust the clothing into the closet right next to the bed, the drawers for the extra clothing were broken, and the chairs inside the room were full of rust and one of them had a piece of the leg missing, when we made a complain they sent us a bottle of wine with 3 chocolate strawberries, and 2 dirty bathrobes "disgusting" The whole trip started with 4 hours of lines before boarding. Nobody says anything, and nobody knows nothing in there. I will be firing my travel agent after this trip. Never again with Norwegian. Read Less
Sail Date April 2018
We arrived on time and then had to wait 3 hours before we could check in. Electrical plugs did not work in cabin. Took me a day and three staff members that could not plug into the sockets to finally get an electrician, who after ... Read More
We arrived on time and then had to wait 3 hours before we could check in. Electrical plugs did not work in cabin. Took me a day and three staff members that could not plug into the sockets to finally get an electrician, who after considerable effort was able to angle the plug downward, prey up ward and jam it in, said, (if it is even possible for anyone to believe this), "All the plug ins on the ship are child proofed, I cannot I cannot make yours different without doing it to every plug on the ship." When I responded, you do not mean that it is child proofed but that it is also customer proofed and your own staff proofed, because after 4 hours and 4 different people trying no one could get that plug in." He then agreed to go get his tools and fix the plug. None of the gym equipment works. The various measure from miles to heart monitors to TV's nothing works. We made reservations for a show and when we got there 10 minutes early their were no seats for us. Getting up at 4:30 am to have breakfast in there "all night restaurant" they never had any coffee, food or as in this morning as I write this a bit pissed off even a seat. They told me I had to leave and go sit elsewhere because they were going to vacuum. When I asked if I could have a glass of water, a scowling staff simply slid over a glass that had water in it and had been clearly standing on the counter all night. No ice and could well have been someones discard hours before.. Needing full internet service that did not work. I had to stand 4 different times in a line 8 to 15 people deep to get assistance from the one IT person the ship offered. I literally spent hours in that line, coming back again and again until they were forced to provide the connection I had paid an extra $300+ for. Wanting to go on an excursion that had been sold out, we asked if there was anyway we would be able to hire a cab or other transportation and were told," We do not help with that, we only have information about our excursions if you are not on one you are on your own." The bedroom TV, are tiny,you cannot see them well from the bed nor can you use the remote without getting up out of bed and going over to the TV. The food runs bad with few exceptions. All of the restaurants serve identical menus. We have been on a great many cruises, never have i seen a more poorly trained staff or a ship with such an unhappy and unwelcoming group. Norwegian - Never again. Read Less
Sail Date April 2018
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the ... Read More
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the morning even though not used in alot of cases until late morning or early afternoon. NCL di d not enforce the 1 hour reserve chair rule even after complaints from passengers. The food top deck was bad and no change in menue same old same every day. Runny eggs and greesey bacon for breakfast. Long lines top deck for the bar taking as much as 20 minutes to get a drink. Top deck di d not have enough chairs to accommodate the number of people on board. Lounge entertainment was almost non existent except for a guy with a geutair. AS FAR as I'm concerned my wife and I was robbed $3600 for this cruise. NEVER AGAIN! Read Less
Sail Date March 2018
Initially we chose this cruise because there were a few ports on the itinerary that we hadn't visited. We really wanted to see Puerto Rico, however because of the hurricane devastation the entire itinerary was changed. We also ... Read More
Initially we chose this cruise because there were a few ports on the itinerary that we hadn't visited. We really wanted to see Puerto Rico, however because of the hurricane devastation the entire itinerary was changed. We also hadn't been on this ship before. This was our 4th NCL cruise but we had sailed on the Pearl & the Jewel before. This turned out to be our worst experience, by far and it has my wife & I scratching our heads wondering should we even try it again or attempt to reach the next level of our Latitudes membership. We are currently at the Silver level. Here's how it went: After a flight the day before & staying at a Miami hotel overnight, we boarded The Jade hoping for another wonderful 10-day cruise to the So. Caribbean on March 23, however the experience fell wayyyy short of our expectations. From Day#1 problems began to crop up and they multiplied from there. By Day#5 we were both sick (my wife was quarantined with influenza) and we did not take full advantage of our FREE drink pkg, nor or FREE 4 Specialty Dining privileges. The reason we complained to Customer Service, every other day, is because of… 1- A/C was uncontrolled in our cabin and in a few lounges (The Spinnaker & The Bliss, in particular). It was entirely too cold in those venues. My wife even pulled up a hood on her sweatshirt on the 2 nights she tried to enjoy the entertainment. When we went to bed at night we had to pull the blanket over our heads to block the cold air that was blowing. The thermostat was checked by a tech once, but he had to return for a more thorough examination & fix on day #5. By then we both had already begun to sneeze, cough & experience headaches. The nights that I visited the lounges I had to where the only pair of long slacks that I had. It was not a shorts/polo shirt environment. In addition I carried and eventually donned a windbreaker jacket or hoodie. 2- For the first 3 nights of the cruise I/we attended The Bliss lounge for a few drinks and enjoy the band, however that was horribly disturbed by 3 children (ages 2, 4 & maybe 8) running in circles, tumbling and being a general nuisance. This was between 7:30 & 8:30pm for 3 nights in a row. I complained to a few staff members and they seemed afraid to talk about it. I complained at the front desk and the first gentleman just smiled at me. The second Rep reminded me of a curfew for 12 midnight for children under 18? …or the parents couldn’t be approached unless the activities were dangerous to themselves or someone else. Keep in mind that liquor is served in this venue, drinks are being carried around on trays and adults would like to dance if they choose without stepping on or stumbling over an untethered child. In other words…the child dominated the activities of the night when the rest of the attending passengers who’d probably paid thousands were held hostage by the playground antics allowed by the ship’s management, their parents and ship’s staff. 3- Food quality! This was our 4th cruise with NCL & by far the food was less than expected. Although the Teppanyaki & Moderno experiences were exquisite, many of the dishes (Garden Café) were reheated leftovers. Most of the beef was inedible & too chewy. The coffee was fantastic, but the fruits were horrible (most were there for color…no taste, unsweet, not ripe & too hard. Especially the melons. 4- Entertainment …the selection of poolside music was not to our liking. What happened to the reggae? It was on all of the other NCL cruise ships that we voyaged on. We did attend a very late & COLD tribute to Bob Marley in the Spinnaker and it was well attended. In fact the dance floor was packed. Why wasn’t that transferred to a more obvious locale? (=poolside). Charlie was great and very versatile. The C-Note Trio was good, but spread themselves too thin by playing too many genres of music. They probably should have been allowed to play more reggae at poolside. Soca music is cool, but not a substitute for reggae. I loved the House/Show band. They played some great jazz standards, but because of the times they played (many schedules were at our mealtime) & the venues (some too cold). The nightly shows were okay, but we only attended one (lack of interest in the others). 5- Getting sick & the result: We DID NOT arrive on this cruise sick. We developed issues after being exposed to circumstances beyond our control…specifically the cold blasts of air. Our medical bill was ridiculously astronomical and it too added to the general displeasure with this recent torturous journey. On the positive side: I’d like to mention that 98% of the staff & crew were fantastic. The attendants, room steward, servers, medical staff, greeters, wheel-chair helpers, room/food service, Guest Service Associates (especially Juvelyn Rauto) etal. represented NCL & the international community well. Our problem is that we feel very much short-changed by the entire trip because of the capital outlay and the lesser value that received in return. It takes us a year’s worth of savings to afford such an adventure and now that the medical expenses have eaten into another half year…where does that leave our thinking & mindset?! Not good! BTW we have filed our medical claims (both totaled over $3400.00 & was debited from my credit card on the final day of our cruise) with Medicare & your travel protection group (from NCL) so now we're waiting for a reply. Little did we know (I guess the fine print was too microscopic) but we had to file a claim with our primary insurance first, wait for a response, then send the denial or partial payment notice back to the NCL Travel insurance group. We did not find this out until our claims sat on an agent's desk for 3 weeks & our constant calls & emails. We received no refunds from NCLCustomer Service but have received a discount for our next cruise. The discount is meager compared to what our expenditures amounted to & the troubles precipitated from this cruise. In the meantime my wife (she’s was worse) & I are still trying to recover from our worst NCL cruise EVER. Read Less
Sail Date March 2018
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in ... Read More
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in the midst of these kids. Constant loud music and partying. Could not enjoy my balcony!!!!! Long lines for drinks at bars (not too many people walking around taking drinks). Couldn’t get lounges on decks-way too many people. The additional charges each time you bought a drink were very high. Food and entertainment were great. Person jumping off ship! Nothing else good to say. I have cruised for the past 15 years and this was the worst experience. As one student said after the cruise - there were a lot of pissed off old people. I enjoy partying but this was ridiculous. No additional accommodations for having to be at sea during bad weather. Read Less
Sail Date March 2018
Myself and my boyfriend booked this cruise last minute, about a month before sail date, because of an offer we received in our email that if we booked now we would get $500 onboard credit. This was our 3rd cruise together, the other two ... Read More
Myself and my boyfriend booked this cruise last minute, about a month before sail date, because of an offer we received in our email that if we booked now we would get $500 onboard credit. This was our 3rd cruise together, the other two were on carnival. We’re from NY and so the cruise appealed to us because we didn’t have to pay for a flight or hotel before and after the cruise. Embarkment: Embarkment went smoothly and was quick. Our room was available as soon as we boarded. We were excited because this was the first time we had a balcony, unfortunately our balcony had a sprinkler above it so we would get sprayed with water every 30-45 minutes while out there. Things started to go bad the first day when we found out our room “didn’t qualify” for the $500 onboard credit. Which was the only reason we booked the cruise. And it’s not like we had an interior room we booked a balcony which was the most expensive option other than the haven. Ports: The Orlando port was the one we were looking the least forward to only because it wasn’t an island but nevertheless I was excited to go to Universal or sea world. We ended up not being able to go, and Disney wasn’t an option either. The ship get to Orlando around 1pm, leaves at 8 and it’s an hour to Disney, universal, sea world from the port. So you’d only have about 5 hours at the amusement park. We went to JFK space center-the only thing to do there is watch imax movies. 1/5 The Great stirrup Cay island is the cruise ships private island and other than the fact that the beach is crowded because everyone from the boat is there and sometimes there’s more than one boat, the island is beautiful, the food is free and it’s great there’s no one pressuring you to buy anything. So I give the island a 5/5. BUT you realistically only spend 4 hours on this beach. In order to get on this island you have to take a smaller boat from the ship. The disembarked then was a NIGHTMARE we waited in line for over an hour and then waited another 45 minutes sitting in an auditorium waiting to get on the transport ferry. And the staff was not clear about why you were sitting and waiting so long. Very disorganized. I would love to give Nassau a review because we were planning on going to Atlantis but I can’t because the captain cancelled the port due to bad weather. The funny thing was the day we were supposed to gonwas beautiful weather and the the captain sailed us right into a storm anyways and the last two days on the ship waves were making it up to our balcony and he boated rocked so bad. We were both sea sick for the 2 days. Food: The food was just alright. The sit down dinners in the main dining were good and the waiters were great and accommodating. The buffet had better options in comparison to Carnival’s buffet but what was disappointing was that there was no breakfast in the main dining room, your only option was the buffet. And there was no dress up night in the main dining room which is something we love about carnival. Disembarkment: A nightmare. Thank god we didn’t have to catch a plan. So slow and disorganized. Misc: The arcade was expensive we only used it once and that’s one of our favorite pass times The room was nice and the staff took good care of us Overall I’d give it a 1/5. At the end of the cruise we were glad it was over and felt like we needed a vacation after this vacation. So disappointing and a waste of money. I did win $400 in the casino though! Read Less
Sail Date February 2018
It pains me to write this review. NCL has really gone down hill. This was my 6th cruise with NCL and I can see how things are deteriorating from my previous experiences. The service on this ship was horrendous as well as the quality of ... Read More
It pains me to write this review. NCL has really gone down hill. This was my 6th cruise with NCL and I can see how things are deteriorating from my previous experiences. The service on this ship was horrendous as well as the quality of the food at all levels. The ship was overcrowded and you wait and wait and wait for one of TWO bar tenders to make you a drink. It seemed like many on the staff were walking around with a chip on their shoulder and you would barely see them crack a smile. The cruise director Pedro is a complete joke and I can't believe they can't find someone better than this to represent fun and energy. The ship is tired and is in need of a makeover. The main thing I took away from this ship was the extremely rude and poor service of the staff at many levels. I think it is very unlikely we will consider going on another NCL cruise and start looking at MSC or Princess instead. NCL nickels and dimes you any chance they get and they do not appear to appreciate you as a passenger or customer. Read Less
Sail Date February 2018
NEVER AGAIN ON NCL!!! Wanted to do Panama Canal so decided to do this one. The cruise before had 80 illnesses and no one contacted us to inform us of the issue. We were not able to board ship until late afternoon and once on board could ... Read More
NEVER AGAIN ON NCL!!! Wanted to do Panama Canal so decided to do this one. The cruise before had 80 illnesses and no one contacted us to inform us of the issue. We were not able to board ship until late afternoon and once on board could not get to cabin. Had to wait to be served any food or water the whole time on ship. We could not use the library until the last 3 days of 16 day cruise, could not use hot tubs until last 5 days of cruise. All of the Pool chairs were covered in towels (mostly with no one using them) by 8:30 AM and when complained was told to just move the towels but felt as though the Pool people should have done it. The ports were filthy dirty and stunk something awful - with the exception of Columbia, which was very nice. The shows were mediocre at best. The cabin steward was nice. The ship is too small for 2000 guests and was dated. Read Less
Sail Date February 2018
We are a family in our 40s that loves to cruise. We have been on Royal and Celebrity many times. Carnival only once. This was our first experience with NCL. We thought it would be a great way to see all the islands. The food was the ... Read More
We are a family in our 40s that loves to cruise. We have been on Royal and Celebrity many times. Carnival only once. This was our first experience with NCL. We thought it would be a great way to see all the islands. The food was the horrible and horrible is being nice. Service was worse than that!! There are not many "Free" places but the food was not good even when you paid for it. The average age of our ship had to be 70 and up. The kids club for 13-17 had 3 teens.... closed most of the time anyway. Entertainment was sub-standard. We paid extra for a larger balcony and it was larger; however, it was longer not wider and the length took away from the size of the cabin making it smaller than any other ship we have been on. The room was in the worse location too and very noisy. The spa was the best part. We went there first and bought the thermal suites access for 100.00 each. (adults only) For them to lower the price 2 hours later to 75.00. Other ships have the thermal suites with a view but this one has no view just a wall. I tried to get my hair done 3 separate times and gave up. We never saw anyone actually getting their hair done but the staff always said they were booked. After 10 eating is limited to one place (Cadillac diner) which the food was ok but 45 min to 1 hour for chicken tender or a burger. The Aloha buffet has no variety and the close at odd times (breakfast over at 10 am, close all together between 5pm and 6pm. We ordered a Mai Tai (traditional Hawaiian drink) it tasted like a screw driver so we asked to make sure and the managers response was that they get complaints all the time that the bartenders do not make it right??? what? So we paid 25.00 for two 8oz drinks that were terrible. Lesson learned we just bought the rest off the ship. Read Less
Sail Date February 2018
We were not at all impressed with the Epic. We have cruised 20+ times on almost every cruise line, and chose the Epic because we enjoyed the food on the Breakaway so much. We even talked friends into going with us. In a nutshell, here are ... Read More
We were not at all impressed with the Epic. We have cruised 20+ times on almost every cruise line, and chose the Epic because we enjoyed the food on the Breakaway so much. We even talked friends into going with us. In a nutshell, here are our issues: (1) Too many people are crammed on this ship. Even with reservations for EVERYTHING, you spend most of your time waiting in line. (2) They said the "bathroom" was modeled after European bathrooms. We lived in Europe for 12 years and traveled to almost every country. Never did we have such a setup. The toilet is in what can only be described as a shower stall IN the cabin; the shower stall is also IN the cabin, as is the sink. The only privacy you have is a curtain between you and the bed. (3) The cabins are very small--even the balcony cabins are claustrophobic; I am 5'4", and my feet were hanging off the bed every night. We've sailed in everything from an inside cabin on Carnival Liberty to a suite on Celebrity Reflection. Never have we been in such a tiny space. (4) There are a lot of different entertainment options after dinner, but they are much too small to accommodate the number of passengers trying to get in. (5) The check-in appointment for embarkation was not even necessary. The lady at the counter checking us in had no idea what I was talking about. We sat in this huge gym-like room with about 4000 other sweaty people for an hour and a half waiting to board. Disembarkation wasn't much better. We've sailed from Pt. Canaveral before and not had such issues. (6) The food on the Breakaway was MUCH better than the Epic. For example, we suggested to the friends we brought with us that we not miss the "Seafood Buffet" night, because on the Breakaway it was amazing with lobster tails and crab legs and all other kinds of seafood. How many ways can one cook shrimp anyway? (7) The ship wasn't nearly as clean as it should have been. The public bathrooms only seemed to get attention when people complained. I complained twice. All in all, we were very disappointed in this ship Read Less
Sail Date January 2018
We were on 4 NCL cruises then went to Celebrity for our last two. This was our return to NCL and we were very disappointed with the service, especially at the bars or pool. In fact, while sunning waiter were non existent. Food was ... Read More
We were on 4 NCL cruises then went to Celebrity for our last two. This was our return to NCL and we were very disappointed with the service, especially at the bars or pool. In fact, while sunning waiter were non existent. Food was excellent. I feel like the bigger ship just had more room not a lot of extras. I also think the hallways were very narrow in the larger ship. I was surprise bottle and can pop were not included in the beverage package. They also charge you additional taxes to have the drink as well as charge taxes on drinks while in Miami. I feel like we were nickel and dimed. The cost of photo were ridiculous and if you don’t buy they throw away is outrageous. My son and his wife were first time cruiser and they never made any towel animal yeh they made a big deal of they on the final show. I plan to go back to Celebrity. Read Less
Sail Date January 2018
Please feel free to skip to the short recaps below the experience to cut to the chase: This 3 day should have been called off or give the guests an option to take a rain check...IDK, anything but what happened!! We left Miami to face ... Read More
Please feel free to skip to the short recaps below the experience to cut to the chase: This 3 day should have been called off or give the guests an option to take a rain check...IDK, anything but what happened!! We left Miami to face 15-18 foot seas with the occasional 20. Winds and rain for the duration on land. 1st port - Nassau with 4-6 ft seas and winds that would not accommodate many excursions except Atlantis:( After a night of many on board vomiting and feeling green the next day, we sailed to Great Stirrup which was canceled & being replaced by a day at sea with no plan B (imagine how the poor motion-sick guests felt!) and with no forethought into ensuring what scraps left were even remotely entertaining. We felt completely hijacked; A cruise ship should be prepared to have a very solid back up plan or some type of consolation. Instead, we were repeatedly invited to enjoy the indoors; visit the Casino, offered to attend an Art Auction, another was a "Sale" peddling $10.00 souvenir aka/ garbage. Or, OR you could purchase Bingo / Deal or No Deal game cards for later in the evening. Sensing a theme here?!!! If none of that interests you? Then come to cloth napkin folding class! Yes, this was for REAL!! I was not overly impressed by my first cruise (Carnival) about 5 years ago but in retrospect, that was a real winner compared to this one in all aspects. Positive: Embarkment / Disembarkment: No issues Crew: Was very expeditious in cleaning the piles and piles (and piles) of puke customers giveth (due to rough seas) They seemed eager to please; both happy and helpful.Our awesome room steward Edgar tended to our room 2x/day. No complaints about this. The room is what you would expect for this ship. Negatives: Food: I wish I could even say mediocre but no. Guess they hope you consume enough free liquor so you don't notice just how below average it is. I have had better food at hospital cafeterias, unfortunately. Entertainment: Just....FAIL!! I feel bad to give a poor review as the performers appeared to do the best with what they were asked to perform but the shows were just corny. Barry the (funny) piano entertainer was corny but legit funny held the entire crowd. He was the saving grace of this trip but the rest of the performances, just not great for the young ones or more experienced folks. Families: I can't speak for younger children but this ship is wildly uneventful and NOT entertaining for kids 10-15 esp the 10-12 range and it was outright remedial. There was a small arcade as well which was ala-carte. $1.50 per game which is not outrageous by any means but adds up real fast when you have kids stuck inside w/ bad weather with no entertainment available for their range. Not even one single program on the TV for kids inside the state-room. A camping trip would have been the equivalent without all the regret. In short, if there is any chance at all for poor weather where the Lido deck can't be used and you have kids, you are really up a creek without a paddle on this vessel. Total snooze-fest for active people who aren't content just sitting in your room reading or taking a napkin folding classes. Disgusted I wasted my time and money on this. Read Less
Sail Date January 2018
I have taken a ton of cruises and this was by far the worst. When we got to our room it was filthy. There was a dirty tooth pick on the ground, a dirty towel and it clearly had not been vacuumed. The boat if falling apart. Every public ... Read More
I have taken a ton of cruises and this was by far the worst. When we got to our room it was filthy. There was a dirty tooth pick on the ground, a dirty towel and it clearly had not been vacuumed. The boat if falling apart. Every public bathroom was over flowing. The boat is severely understaffed so the staff is running around and they look miserable to the service is terrible. I always felt like an inconvenience. We had to wait with a buzzer in order to have dinner every night and then we sat and waited to be served for over an hour. Honestly, I have done carnival cruises which are much less expensive and they are so much nicer. The food was terrible and my stomach was unhappy every day. We waited in line for everything all week. By the end of the trip we tried to expect the worst in regard to everything and then just be pleasantly surprised when anything was better than the worst. Read Less
Sail Date December 2017
We chose this cruise for our New Year's Cruise. Let me tell what went right. Fairly good food in the dining room. That is it! What went wrong? Almost everything else. No cabin service, to speak of. This was our 13th cruise, 1st ... Read More
We chose this cruise for our New Year's Cruise. Let me tell what went right. Fairly good food in the dining room. That is it! What went wrong? Almost everything else. No cabin service, to speak of. This was our 13th cruise, 1st on Norwegian, and definitely our last. Our cabin steward never introduced herself to us, which has never happened. We found out she DID NOT speak English. The last day and a half, the toilet in our room did not work. It seemed to us that about 75% of the crew did not want to be on that ship. One night I went toi the dining room in shorts and was told to leave, but when I returned in long lants, I saw several men allowed into the dining room in shorts! This was our 13th cruise, all together, and the 1st on Norwegian. It goes without saying, it is our last on Norwegian. Right from the first day, every public restroom my wife went into, she found one or more stalls out of order. This was every day of the cruise. We reported these outages, with zero results. Nobody cared, or had the ability to repair these stalls. Read Less
Sail Date December 2017
It started out great, leaving NY harbor on the top deck, it was chilly but it was nice to finally be starting the vacation we've been waiting for. The staff was extremely nice and fun to be with, cabin was very comfortable. ... Read More
It started out great, leaving NY harbor on the top deck, it was chilly but it was nice to finally be starting the vacation we've been waiting for. The staff was extremely nice and fun to be with, cabin was very comfortable. Everything was going great until Tuesday when we were on Great Stirrup Cay. The weather was getting bad, so they asked us to leave the island and get back to the ship. We left 6 hours early to head back up north. In the forecast there was a nor'easter heading to the Northeast. Not sure who's decision it was to leave early to try to get ahead of the storm. IT WAS THE WORST DECISION SOMEONE COULD MAKE, to put over 3K peoples lives at risk is JUST WRONG. We had a balcony room so we were able to see the seas. It was like the Perfect Storm, if you every saw that movie. The waves were extremely high. The swells were at least 50 feet, glasses following off tables, water coming in through the doors to the decks. Water everywhere! People getting sick everywhere, it was unbelievable. Went to a show and a performer fell from the ring, they stopped the show, saying we are experiencing technical difficulty. They brought a comedian to entertain the rest of the time. My son and nephew was terrified from Tuesday through Friday. This was certainly not a vacation I was expecting. I am waiting to hear from Norwegian for a voucher for another cruise that I can enjoy. Read Less
Sail Date December 2017
Would advise everyone to never go on the Epic. We have been on several ships and this ship was a waist of my hard earned money. The servers were the worst. On several occasions I had to ask the staff to smile. When we would ask for ... Read More
Would advise everyone to never go on the Epic. We have been on several ships and this ship was a waist of my hard earned money. The servers were the worst. On several occasions I had to ask the staff to smile. When we would ask for directions they would not respond and just point and walk away. I even told them they should sail on Royal Caribbean to see hoe to make people feel welcome. I even went to the officers and was advised that they get paid in two days then you will see a smile. WHAT. If you are from 21 to 65 don't sail on the epic. the fastest song i heard during the day was elevator music. was advised they had lobster, this was a lie. They take the chairs up around 11:00. I made a call to the customer service and was advised to make your commits with the survey at the end of the cruise. If you don't get out by 9:00 you wont get a chair. They have a blue card for people who sail with them a lot. We sat between two elderly couples who had a blue card we never got sprayed with water or asked if we want a drink,I had to got the bar every time, and after 45 minutes he tried to pick up our empty drinks, I told him to go away. I am 61 years old If you want good food you have to pay a specialty price. The ship is made for people with electric carts. They will run you over. I hate writing this, but if you want to have fun don't sail with epic. Read Less
Sail Date December 2017
Casino At Sea Cruise, the staff on this ship could care less about your experience except for the room steward, casino staff and a few of the servers at O'sheeans. I don't understand the other reviews, they couldn't have ... Read More
Casino At Sea Cruise, the staff on this ship could care less about your experience except for the room steward, casino staff and a few of the servers at O'sheeans. I don't understand the other reviews, they couldn't have been on this ship. Not one single person I spoke with had anything good to asy about the bar service anywhere on the ship. Smoking section at waves pool was a joke. The other ships in this class have much larger wmoking sections, (Escape). Never again on this ship. I like the Norwegian brand and will continue since I bought 4 additional deposits and they did match those. Good parts: Cabin Steward was very helpful and always there when needed. Many of the staff at O'sheeans were courteous. One waiter on the last day brought us a Who was your Hero card and already had his name filled out and wanted us to give it back to him rether than deposit it at the service desk on #6. Wife said NO and he didn't want to take that as an answer. RUDE!!!! Read Less
Sail Date December 2017
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