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2,263 Norwegian (NCL) Entertainment Cruise Reviews

I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 ... Read More
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 for hospital bill, for spoiled food she ate, right at their restaurant. Nothing to do in this boat, Cruise director was terrible, not enough seating, not enough accommodation, long lines at restaurants. Entertainment was horrible. They cut the trip short, less than a week before departure, they changed the destinations twice, a couple of days before departure. Charged 169 per person, for transportation to Paris, just to stay there for 3 hours, The line on the Service desk was long day and night, that's how everybody was disappointed. They had the same band, of four guys playing songs from the 70's a few times a day. Food was terrible, service was terrible. NCL, never again! Read Less
Sail Date April 2019
Hello. I was looking for a cruise to wind down and relax. However the cruise was a tornado of dysfunctional proportions by the cruise line. I get to the window and give them my passports. They ask for my room number. I offer it. The lady ... Read More
Hello. I was looking for a cruise to wind down and relax. However the cruise was a tornado of dysfunctional proportions by the cruise line. I get to the window and give them my passports. They ask for my room number. I offer it. The lady says, no the room number on the website is not your room. The supervisor female comes over and says they double booked us. Here is our number to our room. They gave us 2 sets of keys Incase (liability) all day long. We tried our room number from the website a gentleman and his female were in the room. He got angry with me from entering. Clearly NCL screwed up. Days 1,2,5 we had a toilet not working. I called days 1 & 2 to fix it. On day 2 the toilet comes out of the wall. I called guest services no answer, I tried again, finally someone answered. I said “didn’t you guys put the toilet back on after fixing it” I had charges from this other couple on my bill. I had photos on my card of this same other couple. On the day we were supposed to leave, I never got a letter that affords my group to be taken to Miami airport. Went down to the desk asked for the letter. The room number on the letter was different.... again. Plus all the charges on my bill were someone else. By fighting when them days 1,2,5 I was mentally exhausted by 8 pm. I had anxiety from the stress and my grandmother so angry. My grandmother has been on lots of cruises but this one was beyond her comprehension. I asked for a full refund. I didn’t enjoy at all. It didn’t live up to the amount I paid. The food was OK like a upscale Disney Park. The people working on the boat always smiling and exceptional. But no one has authority. Even when this guy hit me. No one took a interest in my concerns or safety despite writing in the comment box. And NCL never responded to my email. So. I would not recommend NCL Dawn. In good faith I was looking for a apologize. Don’t know if I will ever get it. The toilet came out of the wall bruised my leg. Just a really bad time. Read Less
Sail Date April 2019
My husband and I were recently on the Norwegian Getaway Ship that sailed from NYC on Saturday April 13 and returned Saturday April 20, 2019. We have used Carnival and Royal Caribbean cruise lines, but this was our first experience on NCL. ... Read More
My husband and I were recently on the Norwegian Getaway Ship that sailed from NYC on Saturday April 13 and returned Saturday April 20, 2019. We have used Carnival and Royal Caribbean cruise lines, but this was our first experience on NCL. It was awful. This was by far the worst cruise we have ever had the displeasure of sailing. We had so many issues, I don’t even know how to rank them, so in no particular order: 1. Instead of a queen bed, we were given 2 twin beds with a large sheet on top. There was no cushion, and both beds dipped in the middle it was incredibly uncomfortable. 2. There was no outlet by the bed, and my husband had to ask for an extension cord for his sleep apnea machine, which we had to run the length of the cabin. 3. Throughout the week, the understaffed and overcrowded buffets, bars, and restaurants ran out of water, ice, soft ice cream, and bloody Mary mix. 4. The adults only “Vibe” that could only be reserved once on the ship was sold out within hours of boarding, if not sooner. (I wouldn’t know the exact time because the line to speak with someone was at least 2 hours.) 5. All the on board shows were booked at least days beforehand. They were also very small venues so only a small, select amount of people could see them. For a so-called “Free-style” cruise, there seems to be an extensive amount of pre-planning involved. 6. During the day there were no beach chairs, and the chairs that only had a towel on them stayed for hours without a person or cruise member removing it. 7. The so-called “adults only” whirlpools were over-run with pre-teenagers and teenagers. When we (and another couple) asked a few cruise members to have the children to leave, they refused to tell the kids to evacuate. 8. For the only TWO days we got chairs after 4 PM we were told the towels had to be returned before 7 PM. 9. More often than not, the elevators were incredibly crowded. I am not even referring to attempting to board or disembark. On a daily basis it was a task just to get an elevator and often my husband and I were crowded around several other passengers. 10. We were able to have 3 dinners at specialty restaurants; however, at the complimentary restaurants we had a MINIMUM of a 45 minute wait or had to go later in the evening. 11. At the buffet, it was so difficult to find a table my husband and I took turns standing on line for food. Often, one side of the buffet was closed as well. 12. The bars on the ship were either closed or completely understaffed. Most bars had only 1 bartender and we had to wait 10 minutes or longer for a drink. 13. We were also charged a port tax for the drinks we ordered on the ship while docked. While I understand, now, that this is a law, only 1 waiter informed us. We would do not have a problem paying it; however, we should have been clearly informed. Overall, my husband and I travel to get away from schedules and routines. We want our vacations to be relaxing and stress-free. NCL does not follow their own advertisement of “free-style” and relaxing. We were incredibly disappointed in so many areas. Many of the other passengers we spoke to felt the same way. It’s a shame such a beautiful ship is being run by a company too incompetent to make sure people who have the time and ability to return, do not feel welcomed back. Read Less
Sail Date April 2019
I have been cruising for 40 years. My very fist cruise was on NCL Starward in 1984. This was a theme cruise which it why I chose it. The Summer Palace was beautiful, the dining room staff was very pleasant, but the food. OMG! Terrible is ... Read More
I have been cruising for 40 years. My very fist cruise was on NCL Starward in 1984. This was a theme cruise which it why I chose it. The Summer Palace was beautiful, the dining room staff was very pleasant, but the food. OMG! Terrible is an understatement for the worst dining room food I have ever experienced. I am amazed at how bad it was! The menu never changed, & the menu descriptions did not describe what they brought out. Crispy fish that came out poached, Bourbon chicken that was really BBQ, mystery sauces on everything! I never went back after day 3 except to look at the menu. The buffet was OK, & I mean just OK. My 1st cabin smelled liked sewage. But, lucky me, there was a water pipe break day 2 which flooded most of the deck, I was able to pack up & move, but my new cabin was in a less than desirable location, over loud equipment used by the staff in the early AM & right under The Stardust Theatre. But at least it didn't smell. Cabin stewards were nice. Most of the people on the ship seemed to be miserable working there & the officers seemed quite unfriendly. Once you are trapped at sea, they nickel & dime you to death! I would swear the ships stabilizers were broken it was so rough. I have never been sea sick before, so I don't if it was that or the bad food, but I stayed queasy for 7 days. I do not believe in saying never, will I will never sail with nor recommend NC to anyone. This ship needs a total remodel. AVOID! Up side, I lost 5 pounds. Read Less
Sail Date April 2019
I have been going through some personal problems. MY spouse and my Doctor suggested a cruise, because every one knows how fun they are and they thought it was the perfect thing. Well the first night the maître de was very rude when we ... Read More
I have been going through some personal problems. MY spouse and my Doctor suggested a cruise, because every one knows how fun they are and they thought it was the perfect thing. Well the first night the maître de was very rude when we asked to be put on the list for dinner. The hostess tried to be nice and told him that they still had a whole section they had not opened yet. The Maître de was very rude to her and told us it would be 30 minutes. NO problem, went tried to get a drink while we waited. No wait staff anywhere. So we went to the nearest bar and ordered drinks, it took 20 minutes. At dinner the wait staff were working very had to keep up with everything. That was impossible for them. We keep running out of water, he forgot our bread basket. NO smiles, no apologies, he was just to busy to care. Everyday was like this. One morning I just had to complain. The service was so offal and food was terrible. I was so upset I spent 2 hours crying in my room. We made it into 2 shows Jungle Dreams and the rock show. Both shows were fantastic. The food and service at the Jungle dreams show was delicious and on point. We tried to get into some of the bars, the lines were long and over crowded when we did get in. NO wait staff again. some clubs had standing room only. we didn't like that very much. so we ended up watching tv in our room a lot. I would never recommend this cruise line to anyone. The waitstaff was rude and practically not there. I fact I am thinking about suing Norwegian for a full refund. And medically setting my recovery back. Read Less
Sail Date April 2019
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it ... Read More
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it came out stone cold. Food had no flavor. At the pub they serve your food in a metal basket sitting on a piece of paper which made it impossible to use a knife. We enjoyed our excursions. The cabin steward was terrible. She did not listen to our requests. The room was a nightmare. It was embarrassing as you could see through the glass. The beds were as hard as a rock. The only real plus was the unlimited beverage package.The casino was tight. I figured I would have earns some perks for the amount of money I spent. Other cruise lines have given me free cruises, wine etc.We will never sail Norwegian again. We prefer Carnival. Read Less
Sail Date April 2019
We have taken over 20 cruises and I must say, this ship had the worst cabin housecleaning and the worst dining room food that we have ever experienced. We should have known considering at the very beginning the previous passenger's ... Read More
We have taken over 20 cruises and I must say, this ship had the worst cabin housecleaning and the worst dining room food that we have ever experienced. We should have known considering at the very beginning the previous passenger's shaver and shampoo were in shower! Even after complaining and having the room cleaned again-balcony was never touched. Mirrors still had streaks. The rest of the the staff were just as awful. Bartenders. Dining room staff. They barely spoke to you. And that food in the dining room? Diner quality. And the sushi we paid extra for-supermarkets do a better job. Buffet never changed-day after day. Boring and limited! Private NCL island we visited was extremely expensive. Food and drinks were not included like most other cruise lines with their own islands. Upon returning home it's amazing how many people have told us how bad NCL has become. Do yourself a favor-choice another cruise line. Read Less
Sail Date March 2019
The overall experience was horrible! It was too crowded! They had the same food on the buffet everyday. The staff was rude and it would take over 30 min to get a drink. You had to make reservations for everything but by the time you get on ... Read More
The overall experience was horrible! It was too crowded! They had the same food on the buffet everyday. The staff was rude and it would take over 30 min to get a drink. You had to make reservations for everything but by the time you get on the ship everything was already fully booked. They did not offer refills when dining at specialty restaurants . It is not a kid friendly ship. They only have one very small pool and splash pad. There were not enough seats around the pool area. The smoking area was a small little shack on the 15th floor. The bars would close too early. There were only two channels on the tv. The beds were wore out and uncomfortable. The app was hard to download and cost $9.99 a person and only worked half the time. The help desk was not helpful at all. And the best place we visited was Costa Maya and only got to stay their for 6 hours. Read Less
Sail Date March 2019
Service poor Roaches in suite Cancelled Island destination stop Would not give 6 pillows to room of 3. Food was blah steak was to rare brought back 3 times never got it right. Door lock in suite had to be replaced at ... Read More
Service poor Roaches in suite Cancelled Island destination stop Would not give 6 pillows to room of 3. Food was blah steak was to rare brought back 3 times never got it right. Door lock in suite had to be replaced at midnight one maint guy on duty had 3 jobs to do before us, took til 1am to fix. Over crowded could not find a place to layout on deck. Get a drink took 45 min before anyone would acknowledge us. Heard from many staff when asked for service...I'm going on break I will get someone else to help you and noone came back. Then delayed to get off ship almost missed our shuttle to parking lot. Horrible experience! I will stick with Celebrity and Royal Caribbean for cruises in the future. Highly disappointed & expected better than this. Stay away from this Norwegian cruise line! Unhappy & Angry Patron Read Less
Sail Date March 2019
I can’t ever see myself or our group doing NCL again. Poor service many errors and overall poor customer service. Billing issues on my account before even leaving port. 2 drinks $74 bill. Had drink package. Lack of bar service. ... Read More
I can’t ever see myself or our group doing NCL again. Poor service many errors and overall poor customer service. Billing issues on my account before even leaving port. 2 drinks $74 bill. Had drink package. Lack of bar service. Only cruise out of 27 or so I had to visit the guest service desk 4 times. I am really easy going person. Food in the taste did not come out together from 1st person getting apps to last person was 10 minutes and the meal was 15. The pub should be a place to show up and have some drinks but you must check in to get table and wait. Freestyle Cruising has missed the Mark. You much plan all your items like shoes and tenders to shore. Don’t try to do what you want or when you want to do it. I will not say it ruined the cruise because our group still make the best of it. Looks elsewhere if you have cruised other cruise lines. Read Less
Sail Date March 2019
Disclaimer: "I am an avid NCL cruise fan and stock holder. I only cruise on NCL as they are the best brand for me with the free-style attitude. I prefer not to have a dining time, and prefer to just do what I want to do when I want to ... Read More
Disclaimer: "I am an avid NCL cruise fan and stock holder. I only cruise on NCL as they are the best brand for me with the free-style attitude. I prefer not to have a dining time, and prefer to just do what I want to do when I want to do it. NCL provides that for me, so I stick with that is not broken. This cruise was my 15th cruise on Norwegian and 14th different boat. Yes, I know kind of crazy, but it just worked out that way. I am also going on the Epic in June, and that boat is the only one I've not been on." The Norwegian Bliss was by far my worst experience on an NCL Ship. To put it lightly I hated it. The main reason is that it is way too crowded. The ship is big, and yet too crowded (that tell you something). This is especially true with the buffett area. There really isn't a great outdoors on this ship, which really sucks because that tends to spread people out. You cannot find a table in the buffet area for at least 15 mins. At some points, you see people standing up and eating. A terrible design, just horrible. If you get on this ship, you will be frustrated just as I was. Now I did figure out that the 15th deck (the one with the glass around it FWD) has a small buffet. That tended to be a bit less crowded. I can imagine on the Alaska cruises it won't be as I am sure more people will flock there. The whole go-cart thing is the real reason the boat is so crowded. They decided to build that to look cool, but in the end it took a lot of space they could of used for other things. I think eventually it will burn them. As I mentioned the buffet could be much bigger, and should be much bigger. Not to mention, the same problem goes with beach chairs. You won't get one unless you get there at 6-7:30am. After that forget it, you won't get a chair. This will also frustrate you. I have to say the staff were awesome just as they are on all of the ships I go on. The exception is the guest services people as they sometimes are incompetent. Everybody else is fantastic especially the bartenders. The meals on this ship were not as good as some others. The only good meal I had the entire time was in Cagney's. Everything else was just average or just plain not good. The only thing good in the buffet was the Indian food. Everything else was just average. This is surprising because this is the first time that has happened. Out of 15 cruises on NCL, this was the only time I was real disappointing with the food. I still haven't figured out why they don't open Spice H2O every night as that is the best place on the ship at night. Fresh air dancing, and drinking. Yet they only have it open for one night and half. Makes no sense to me. Other ships had it open most nights. Embarkation and Debarkation were smooth. I am a Platinum Plus member, so my opinion on that isn't really relevant. But I do think NCL is getting better and better with embarkation and debarkation. As I mentioned, I am a NCL fan. I love the brand, but there is no way I will be back on the Bliss. Not a shot in the world. The other boats are much better in just about every way. I would highly recommend doing your research before booking a cruise on the bliss. Read Less
Sail Date March 2019
My wife and I have been on several cruises before but this was our first and last cruise with Norwegian Cruise Lines. Their lack of communication and unwillingness to take any responsibility for anything is astounding. Our departure was ... Read More
My wife and I have been on several cruises before but this was our first and last cruise with Norwegian Cruise Lines. Their lack of communication and unwillingness to take any responsibility for anything is astounding. Our departure was delayed by one day because of bad weather which we understand. However, we do not understand why Norwegian did not communicate that to us. Instead our Norwegian shuttle picked us up at the airport and drove us to the pier where the dock hand informed us that our ship would not be arriving until the next day. Our shuttle driver unloaded our luggage and told us we would have to find ourselves a hotel for the night. There we were wondering the unfamiliar streets of New York City looking for a hotel that had room along with the other 2000 guests of the ship that were in the same predicament. The next morning at embarkation they handed us a sheet of paper telling us that because of the delay in departure they had cancelled 2 of our scheduled ports with no reason given and that they would be refunding us for 1 day of our cruise. It is now more than a month since the cruise ended and we are still fighting for our 1 day refund and they will not even reply to my emails. It was not the cruise itself that we have a problem with it is Norwegian's complete lack of customer service that we find unacceptable. Read Less
Sail Date February 2019
had terrible service at bars. bar tenders worked hard, but needed help to keep up. Drink package extremely too high. traveling friend did not drink, but was forced to pay $1,700 for both if interested. I just didn't drink that ... Read More
had terrible service at bars. bar tenders worked hard, but needed help to keep up. Drink package extremely too high. traveling friend did not drink, but was forced to pay $1,700 for both if interested. I just didn't drink that much on cruise. Just ok service at restaurants, even the specialty ones (3). Both cabin beds felt like they had nails poking out of them. Had to take pain pills to get thru the night. A lot of over charges that I am having to dispute. A lot of double charges. Charged for lot of drinks I did not receive and don't have receipts for so going to have to dispute those also. Embarkation took over hour and half after we got to pier just waiting in cab. Once inside like chaos boarding. Same for disembarking. Mile long waiting lines to get off! I waited until latest point to go get final bill so it would more likely be close to accurate only to find when I got home and checking credit card bill os all the erroneous charges that even put me over my limit several thousand dollars and effect my credit rating negatively. This was fourth time on this particular ship with prior cruises OK. They just did about everything you could do wrong on this voyage and charged me dearly for it. They don't like it when you win in the casino and was told so! Everyone just suppose to act like sheep and lose a thousand or so and go home happy. Not good business and very unprofessional This is first time after about 65 cruises that I have complained. I just felt this time I had to let other cruisers know things don't always go right but this was awful. Thanks, Im getting writers cramp so will bid you farewell for now. Already have had another cruise planned for April on Symphony of the Seas. Will be first time on this ship. I sure hope things go better.. Bye Read Less
Sail Date February 2019
I've cruised several different cruise lines and several different times, but this was my first time with Norwegian! IT WILL BE MY ABSOLUTE LAST TIME I ever cruise Norwegian! There were 14 of us in our group (7 moms, 7 kids ages 7-10 ... Read More
I've cruised several different cruise lines and several different times, but this was my first time with Norwegian! IT WILL BE MY ABSOLUTE LAST TIME I ever cruise Norwegian! There were 14 of us in our group (7 moms, 7 kids ages 7-10 years old) and all of us experienced the issues below. 1. CHARGES - I can't stress this point enough! - Watch your account charges! I prepaid a year in advance for the unlimited drink package and paid all taxes and gratuities. Makes a person think all should be good and paid for except for any additional excursions you choose. They didn't show I had paid for the drink package or for the taxes and gratuities even though I had all my paperwork showing I had paid! I had to become nasty to get what was due to me! This didn't just happen to me it happened to our whole group! There were 14 of us and we spent a huge amount of time at guest services discussing random mini bar charges, dining room charges, service charges, etc. WATCH your account, it seems like a huge scam to nickel and dime you until you wear down. 2. SHIP - the ship has NOTHING to offer kids! No where in our information did it say that the main pool on the ship is "ADULT ONLY"....no kids, no teens in the pool. There is a water slide and a kiddie pool. Now if you have a teenager I think you can understand why a teen would not want to be swimming in the kiddie pool (which is like a pool for 3 and 4 year olds). The entire cruise seemed to be geared around senior adults only. A lot of the main shows cost extra $$ and I've never been on a cruise where the shows cost extra! There are zero waiters around the pool, so you are forced to go up to the bar to get drinks and it takes a long time to get a drink (like 45 minutes). No food is allowed around the pool or at least that's what we were told, so zero poolside snacks. We were also told to get out of or off of the side of the pool with a drink in our hand. The customer service on the ship is absolutely the WORST I've ever experienced. Instead of the mentality of "let's make sure the passengers enjoy their vacation" it's more a mentality of "let's see how much more money we can squeeze out of the passenger's without them noticing". 3. DINING - the food was below average. Nothing horrible to say about it, but nothing great to say. Read Less
Sail Date February 2019
Pros: Nice ship Nice rooms Cons: Very ordinary food even in the restaurants Long lines in the buffet we ended up dinning only in the restaurant Crew could not handle the amount of people 5200 Expect lots of lines for ... Read More
Pros: Nice ship Nice rooms Cons: Very ordinary food even in the restaurants Long lines in the buffet we ended up dinning only in the restaurant Crew could not handle the amount of people 5200 Expect lots of lines for anything you are trying to do Shows booking system not functional Crew could not keep the areas clean especially the public Bathrooms If you need kosher food I suggest you bring the food with you. The kosher food served is not eatable and I mean it. You will be stuck for 7 days eating bread or staying hungry. Read Less
Sail Date February 2019
This is an old, tired and run down ship that should be retired. The food in the Aloha Cafe was on par with the Golden Corral, tired looking and lukewarm. The bus staff were atrocious. They walked around like zombies, not noticing the ... Read More
This is an old, tired and run down ship that should be retired. The food in the Aloha Cafe was on par with the Golden Corral, tired looking and lukewarm. The bus staff were atrocious. They walked around like zombies, not noticing the dirty plates at the end of the table. We did try the main dining room for lunch and that was a mistake. The nachos and philly cheese steak we order came covered in melted cheese whiz. The food looked like it was under a food lamp for hours. A fast food meal is better than this meal. We must give cudo’s to the staff at Cagney, where we enjoyed a great meal and great service. The manager was very attentive. This meal was deferently the highlight of the cruise. The bathroom in our cabin was small where taking a proper shower was next to impossible. The only standout here was our cabin steward. We did not have time to check out the entertainment as it was poorly planned with the restaurant operations. For example, the Aloha Cafe opens at 6:00 pm and the first show was at 6:30 pm. This meant that we would have to go to later shows Over the earlier shoes. Basically, this cruise is not worth the money we paid for it. The premium we paid for was for an all American crew. There were only a select few of the crew who stood out and truly represented the Pride of America. You’re better flying to each island and booki a hotel on each if. NCL’s POA IS AN EPIC FAIL. Read Less
Sail Date February 2019
We chose this cruise because it was the one my cousin picked for their 10yr anniversary. They chose this cruise because it went to St Thomas, which is where they went on their honeymoon. Boarding was delayed because someone knocked out ... Read More
We chose this cruise because it was the one my cousin picked for their 10yr anniversary. They chose this cruise because it went to St Thomas, which is where they went on their honeymoon. Boarding was delayed because someone knocked out one of the bridges. Engine failure on second day, which they apparently knew about and set sail anyways. They lied to us the entire time. Tugs pushed ship into docks when we arrived at Puerto Rico. That was the only poet we went to so they could try to fix ship, not on itinerary. We were supposed to still hit our last stop at Grand Stirrup Cay, and they cancelled that stop the night before. We slowed and were given stamp at international port so they didn’t get fined $700 per passenger. Disembarkation was a completely nightmare, as they had no control over who got off when. All of that, and they are only offering a credit. They refuse to give me my money back. Everything was terrible except drinks, food and weather! They could have handled the communication of the issues way better. If they had then all issues would have been overlooked, as we understand things are unpredictable. Read Less
Sail Date February 2019
Unless you like to be surrounded by a lot of drunks that party into way hours of the morning, hardly any room at pool, folks hogging all the seats by the already too small pool, mediocre food with long lines, and many fights between ... Read More
Unless you like to be surrounded by a lot of drunks that party into way hours of the morning, hardly any room at pool, folks hogging all the seats by the already too small pool, mediocre food with long lines, and many fights between passengers...DON"T GO! We stupidly thought the drink package would be a great idea...not so. From the early morning into the next early morning, everyone was unruly. Don't get me wrong, we were on a vacation and enjoy cocktails...this was downright like freshman year in college. Also the show by the pool..Mr."best legs" and Ms. Norwegian were downright VULGAR. Also, not a ship for children or handicapped, children section was extremely small. Do your research and try a different cruise line. It seemed like all the workers on this line were overworked and over tired. We actually felt very badly for them and gave extra tips. I will say on a positive note, the shows were very good Read Less
Sail Date February 2019
There is practically nothing to do on that ship. One good show in 14 days, boring violin music (sometimes) most of the time no music at all. Decent music on pool deck but all chairs reserved so no place to sit. Most people on that ... Read More
There is practically nothing to do on that ship. One good show in 14 days, boring violin music (sometimes) most of the time no music at all. Decent music on pool deck but all chairs reserved so no place to sit. Most people on that cruise were playing cards or reading. Drinks are watered down so bad that you can't tell if they have alcohol in them or not. Food not terrible but nothing great either. Lounge chairs are reserved (some people leave the towel on them overnight so no one can use the chairs the next day and they don't show up until 2pm (I checked and towels are left overnight) staff should pick them up after an hour or so if no one shows up on chairs. Went through Panama canal but crew had blocked the view on deck 7 so everybody was on deck 12-13 so we couldn't see anything then they try to sell you the pictures that their photographs took. Service stinks, waiters are also bored and it shows, if you want a drink you have to go get it yourself because waiters will not come and see if you want something. Most of the time you're ignored. Drinks are watered down, there is a 20% gratuity automatically added to the bill and they want more... Bottom line: If you're under 85 years old, get on a different ship Read Less
Sail Date January 2019
My wife and I love to cruise, so when we saw this one included all beverages we decided to sail Norwegian this time. I had read a lot of reviews and noted a lot of them mentioned the odor of sewage on the ship. We still decided to go and ... Read More
My wife and I love to cruise, so when we saw this one included all beverages we decided to sail Norwegian this time. I had read a lot of reviews and noted a lot of them mentioned the odor of sewage on the ship. We still decided to go and thought maybe it was a fluke. We get to the port to board and the employee checking us in was absolutely MISERABLE! She barely made eye contact with either of us and didn't offer us a map of the ship, luckily we found one on our own. When it was our turn to board, we followed all the other passengers who has boarded ahead of us (we were group 2). We were greeted with more unpleasant staff who would not let us proceed forward to board because we went thr wrong way. Instead of explaining where to go the just told us the entry was directly beside us. Once on the ship my wife and I immediately noticed the foul odor of sewage. This odor remained the entire cruise. Inside the Dazzels club where the art auction was held the room smelled terribly, like smelly feet. The alcohol was free, however the beer tasted awful! Like it was skunked. The mixed frozen drinks had hardly any alcohol in them and getting a pleasant bartender was impossible. Thank God we found Petar he was wonderful! Our first day at Key West, we booked a boat tour, it got cancelled due to lack of interest. We weren't even given a chance to schedule an alternate shore excursion. The food was also awful at the buffets. Same exact menu everyday. The food at Le Bistro, Crossroads Cafe, and The Palace was very good! The room was good and the bed was comfortable. However, the TV was hazy and basically 2 channels you could watch. Read Less
Sail Date January 2019
Waste of my money I am a very disappointed with whole experience with Norwegian. This is my first and last Norwegian Cruise .Ship is not clean . Every day is the same food they have three restaurants and they all serve the same ... Read More
Waste of my money I am a very disappointed with whole experience with Norwegian. This is my first and last Norwegian Cruise .Ship is not clean . Every day is the same food they have three restaurants and they all serve the same food Staff is not nice they tired and other work .They always skip Bahamas and they say it’s a weather condition which is not true. You always wait for elevator it’s a very very crowded . It’s not enough chairs by the pool you always feel people over you . They have the same show and the same musician for two weeks they play over and over the same thing . they say there is no reservation for a restaurant but they keep you waiting forever . There is no lunges just to sit and relax . They also have a stomach virus going on have passengers were sick ,When the cruise go back to New York instead of cleaning every room and scrub everything from a virus they let new passengers in. Disgusting Read Less
Sail Date January 2019
Did this cruise with a group of 26 people. While the ship was overall beautiful and the food and drinks were great, the price was way too high for what you got. We got the unlimited drink package and the 4 night specialty dining option. ... Read More
Did this cruise with a group of 26 people. While the ship was overall beautiful and the food and drinks were great, the price was way too high for what you got. We got the unlimited drink package and the 4 night specialty dining option. While the food and drinks were amazing, the service in 2 of the main dining halls (The Manhattan Room and Taste) were terrible. Took over 2 hours just to get our food and we were seated right when they opened. If you didn't book a reservation for any of the other specialty restaurants or the 3 main dinning halls when you first got on and had to be right when they start boarding, you had to wait to eat a nice dinner at almost 8-9 pm or go eat in the buffet. The one comedy show I was able to see had some very funny comedians and Jersey Boys was awesome but trying to get into these shows was terrible. They put you in a stand by line if you don't have reservations and if people show up 10-15 mins late, they still let these groups in. Wasn't fair in my opinion to those that were there 10-15 mins prior to showtime to get a seat waiting in stand by. Same with the Go-Karts and Laser Tag. The Go-Karts were fun but not worth the extra $10 in my opinion. The staff at the go-kart track was terrible and they let young kids (8-9 yrs old) race that cant even see over the steering wheel, barely reaching the pedals, are not staying over in the right lane so you end up running into them if they can't make the turn. They also get mad if you accidently bump into someone who crashed or cut right in front of you. They also don't even have a standby line for any solo racers so they would let 8 karts go in one and then send out 5 in the next group. Also, you would book a time for 3pm but wouldn't even race until almost and hour later. Also good luck if it rains because if so, they cancel your race without being able to rebook and just give you back your money. Not really fair in my opinion. Both activities they just show you a video and then let you go. Overall the reservation system is total garbage. Outside of those, the Cabin/stateroom is very nice and the staff take very good care of your room and your belongings. Overall, its nice if you just want a getaway but not worth the extra money they nickel and dime you for. Would much rather be back on Carnival next time. Read Less
Sail Date January 2019
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook ... Read More
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook suites in the Haven just for these reasons. NCL totally dropped the ball on this cruise..... My wife was horrified at the spa.....a woman was assigned to her who had never done a massage in her life.....she burped in my wifes ear every 2 minutes....when she asked to speak to a manager, she was avoided for 3 days and then told that there was nothing that could be done. We went to the buffets that were lacking any flavor or variety.....nobody was putting any extra effort into anything !!!! We tried to go to O'Sheehans for a "break" and were served wings with feathers still on them......we pointed this out to our server who looked at us strange and asked us when we expected her to do about it !!!! The specialty restaurants were just not up to par......we have dined at these restaurants SO many times in the past and we know what its SUPPOSED to be like......its just as if nobody cares anymore...... Thank God we already knew the Haven concierge from a previous NCL cruise to Italy....if not for her and our butler, this would have been even MORE of a nightmare. I believe that NCL came up with a great idea for their freestyle cruising....and that this gave them a lot of business.....unfortunately, they are now obviously resting on past laurels. I sent in all of this (and more) on a survey and nobody from NCL responded..... At this point, I really dont expect them to and we will probably cancel our Fall Foliage cruise with them for later this year..... Absolutely no fun involved at all when you are looking more forward to getting home than being on the cruise !!!!! At least when I got home, I only had my wife yelling at me....on the cruise, I had to deal with the "bingo-mama" and the other "entertainment staff" that was clearly more comfortable questioning the perceptions of the passengers rather than trying to address any possible problems..... At least I was happy to get home to my own toilet.....lol......the one in our cabin would spit the toilet water back up at the person sitting there every 2 minutes......never asked for a bidet....??? Read Less
Sail Date December 2018
Do not book this. Group of 50, Forty were sick on the last day, rooms were disgusting, food was,Well, everyone got sick, activites = zero, staff rude made it seem like they were doin u a favor. Put it like this, Dont bother with specialty ... Read More
Do not book this. Group of 50, Forty were sick on the last day, rooms were disgusting, food was,Well, everyone got sick, activites = zero, staff rude made it seem like they were doin u a favor. Put it like this, Dont bother with specialty dining, its the same food as the included dining package, Garbage. Never ate so many hot dogs and burgers in my life. Ive been on many cruises with differant carriers and it was always great,But, let me tell you, this ome was special !!!!!i. Ever hear the saying “ you can (****) up a cup a coffee”? These guys managed to even do that durring breakfest Had to goto the bar for a plastic cup lol. It got so bad that i actually was embarrased for Norweigan. Ever go somewhere and smell musty carpets? The whole boat smelled like garbage this, especially in the ball rooms / show rooms. The icing on the cake was when i was taking a shower and the drain backed up, oh yea, so u know what my shower pan looked like? Omg !!!! Staaaayyyy. awwwwwwayyyy. Use Royal Car’bean Read Less
Sail Date December 2018
Freestyle cruising they call it. They say it empowers you to cruise how you want to. In reality, it just means you have to do all the work. There's nothing waiting for you once you get on-board unless you scheduled or reserved it ... Read More
Freestyle cruising they call it. They say it empowers you to cruise how you want to. In reality, it just means you have to do all the work. There's nothing waiting for you once you get on-board unless you scheduled or reserved it ahead of time. Want dinner in the main dinning room? Hope you made a reservation. Otherwise you'll have to stand in line and wait your turn. You want specialty dining, booked solid for all the normal meal times. Hope you enjoy the buffet or are willing to wait an hour or more to get a table for you and your family. Yes, let's wait to eat at 9pm with our kids when we have a port of call at 7am the next day. You can always stand in shorter lines and get buffet food though. Nothing we ate on the ship was especially memorable either. The teppanyaki was pretty good but you had to pay extra for that and make reservations. The buffet was basically the same thing every day with a slight variation in main cut of meat they cooked that day. The chinese restaurant was terrible, from the service to the dried out cubes of chicken that was on my plate. We paid extra for the ability to select our cabins. We picked a great spot, same floor, close to each other and near a stair case for easy access. Almost immediately our reservation was cancelled due to an accounting error at NCL and by the time we got them to look into it the rooms had already been reserved by another guest. We spent three weeks asking them how we could fix it and they just kept telling they'd take care of it. Three days before our cruise date we were told the ship is fully booked and they can't doing anything about our room situation. The rooms we ended up in. One room you had to walk to the center of the ship (stairs are at either end) to hallway that took you across the ship the other side of the where our room was the second to last room at the end of a long hallway. It was a several minute walk to get there once we arrived at the floor the room was on. The other room was on another floor and almost halfway down the ship as well. This meant we has to walk almost the entire length the ship and change floors to get to from one room to the other. We were given $200 of non-refundable credit per room and Wifi. Credit we could only spend with NCL. So after being given the run around for three weeks while I assured my family they'd fix it, they did nothing about it, kept our money hostage and wouldn't even speak to us about it beyond the middle managers who could never help us and always had to "talk to corporate". I called multiple times only to get stonewalled and told they would contact corporate and get back to us. The first three time I was told this I never received a call back. Once aboard we were comped one specialty dining meal and after three days they upgrade one of our rooms. This three day wait was for NCL to be sure the persons who didn't board on the sailing date weren't coming. Such a service they provided for those lucky cruisers and they never even showed up! 20% gratuity is charged on top of every service and service was terrible and there was nothing you could do about it. This gratuity was also charged on top of the "Free" offerings as well. So, it didn't matter to the staff, they always got their 20%. Slow and poor service all around the ship. I guess if I wanted to tip for better service I could have but they were already getting an extra 20% out of me. And even if I did tip our wait staff to try and get better service they were different every night. What would have been the point. The $120 ($99 plus the forced 20% gratuity charge) a day "Unlimited Beverage Package" didn't include things like: a cappuccino, fresh juices, redbull or even just a bottle of water if you wanted to bring one with you as you walked the port you just arrived at. All of those were extra costs on top of the large sum you've already agreed to spend each day on beverages. You also can't take anything out of the mini bar in your room that is on the included beverage list. Average glass of wine was $12, do the math and see what it would take to "get your money's worth"! The casino is on the main floor of the ship and you HAVE to walk through it or change floors to get around it. This is an important point as smoking is allowed in the casino. Loved walking through a smokey room with the kids on our way to a meal. Kids areas: We gave the 12yo the right to come and go as they please in their respective area but unfortunately if they did go sign themselves in they would have had to stay there for 2 hours before they would let them leave or we would need to come sign them out before two hours if they were to get out earlier. This rule meant they never even entered the area for fear of being trapped there if it wasn't fun and I don't blame them. The 14yo didn't even want to go near the teen area. Did they get anything right? Getting off the ship was a surprisingly smooth process. We chose the 7am to 8am window and were able to get breakfast early at the buffet and then walk off the ship, grab our luggage and head to our car. I presume this was half related to our decision to do this before crowds began to grow though. Admittedly, with the reservation problem we experienced leading up the cruise, we started with a bad impression of NCL but we promised each other we wouldn't let that spoil our cruise experience. We're a pretty tolerant family and are very understanding that not everything will be perfect. However, the combination of all of these things has created an insurmountably low opinion of the NCL experience. As a family that cruises once or twice a year we wanted to try something different. This was our first time cruising with NCL and after this experience and lack of response by the company it will certainly be our last. Read Less
Sail Date December 2018
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