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Cruise Ratings
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1 Helpful Vote
Sail Date: July 2019
Embarkation was simple and easy. Went right into ship. However, very little direction given once you were on the ship. Room - Room was nice 9244. I suggest that room if you can get it as it has an oversize balcony. Service in ... Read More
Embarkation was simple and easy. Went right into ship. However, very little direction given once you were on the ship. Room - Room was nice 9244. I suggest that room if you can get it as it has an oversize balcony. Service in the room is far below what we have experienced on Royal Caribbean and/or Carnival. Simply, he made our bed and changed towels. Nothing more. The issue in the room was he charged us on the first day for a bottle of whisky and a red bull. However, we had never even opened the refrigerator. We finally (on the last day) got the charges off. The service wasn't bad it was just nothing like other cruise lines. Food - Simply put the idea of free style dinning is a farce. They tell you that you can choose from many different restaurants every night that are complimentary. However, they all serve the same menu. The food was usually luke warm at best as it is made in a central kitchen and then delivered around the ship. The food was simply mediocre. I have had better food at a Dennys. The first night we ate at O'Sheens (not sure how to spell it) it was without a doubt the worst service and worst meal we have ever had on a cruise ship. We were provided three waters and then our "waiter" took our order. Then we never saw from him again for over an hour. When they did finally deliver our prime ribs, they were disgusting. WAY over cooked and not even warm. The waiter set them down and walked away without speaking. It was so bad we simply left and went to the buffet. The buffet on the 15th floor is pretty good actually. Well staffed and well stocked. The service and attendants were awesome and friendly. Food was what you expected it to be.. Shows - Burning the Floor was one of the best I have seen on a ship, Broadway worthy. However, many shows cost extra money and you had to rush on the ship to make reservations. This is no an all inclusive ship. You have to pay for many many many things. They are constantly hounding you to attend an way over priced art action that is the same art you find on almost every ship and cruise line. Comedy shows were a bit raunchy for what was supposedly a PG13 show. Casino - STINKS, smells like an ashtray. The MALE dealers were almost all rude and unfriendly. The claimed to have $10 black jack tables but then rarely opened them up. The casino is in the central walk was so you are forced to walk through it. Then they are rude to children who stop and look at the lights. The casino was a serious letdown because of the attitude of the dealers. Numerous other players complained about the contrast between the male and female dealers. COMMUNICATIONS APP - DONT BUY IT. IT doesn't work. We spent $30 for all three of us to use it. The phone portion of the app never worked,...... NOT ONCE. We couldnt even call the front desk. The text messaging simply did not work. You would send the messages and the other person would never receive them. When you are using this to communicate with children this is a problem. I went to the desk to ask for a refund and was told they would not do it as it is all done electronically. Trivia games - These games were often and fun. Allowed for lots of people to play and participate. However, it is located next to and beneath an open air bar and many times you could not hear the game or movie that was playing. The staff who manages and run these fun games was outstanding. Children's games. They had many games around the ship and a full game room. However, $160 to play a video game is unbelievable. These are games that are .25 cents. The game rooms were mostly empty the entire cruise. The rock climbing wall only had one person running it with a line 50 people deep. He was eastern European with a serious rude attitude. The head three ropes and courses but only one attendant. The wait time exceeded two hours. Even after numerous people complained there was no change during the entire cruise. Putt Putt golf course did not have enough putters or balls. The game room had many games but not one had all the pieces. This room was a total wast. Both the game room and the library were full of kids screaming and yelling. There were no cruise staff there to maintain it in any way. Internet - When it worked it was "ok" at best. However, the round every minute so if you use it for 1 minute and 3 seconds they deduct 2 minutes. Since it takes a full minute to get connected, you are charged usually 3 -5 minutes to connect. If it is NOT free, dont pay for it. \ Excursions - we did the beach and snorkeling in Honduras. Enjoyed it. However, we basically paid $300 to ride a bus to a beach, borrow a make, snorkel and fins. The lunch that was served was terrible and not very good. This was our 18th cruise and first on Norwegian. We will most likely never cruise with them again. The free style dinning is not very good and the food is mediocre to below average. I would not cruise this cruise line again unless it was an unbelievable deal. Read Less
3 Helpful Votes
Sail Date: June 2019
Embarkation ----------------- Embarkation was easy and as I'm disabled, we got to skip the line. Was nice and smooth. Stateroom -------------- I had an inside cabin. I also peeked into other cabins as they were being ... Read More
Embarkation ----------------- Embarkation was easy and as I'm disabled, we got to skip the line. Was nice and smooth. Stateroom -------------- I had an inside cabin. I also peeked into other cabins as they were being cleaned so I got a look at oceanview and balcony ones too. In general , they were a lot smaller than other ships I've been on. I also wasn't keen on the bathroom set up. Basically, the toilet is to the left of the door when you enter the room, and the shower is to the right. There's a curtain you can pull across that will cover them both up. I was sharing with my dad so showering was a bit challenging if he wasn't in the room, as I was always worried that he'd enter and be able to see me naked! I had requested twin beds but this didn't seem to reach NCL (maybe my agent didn't pass it on). On other ships I've been on, the stateroom attendant happily changed it, but the one we had on this ship was obviously really annoyed and almost lectured us for not requesting it at the outset. When we looked in our mini-bar, there was an empty can of soda. I obviously didn't want charged for this to advised guest services. I think that made the stateroom attendant hate us for the rest of the trip! Bars and Restaurants ----------------------------- One thing I did like was that there was a choice of restaurants included, not just the main or buffet restaurants. There was an Asian restaurant, 2 main restaurants, a buffet one that was much calmer than Royal Caribbeans, with more seats available, and an Irish bar. This gave the potential for more variety without having to spend more money. When we ate at the Manhattan Room, I was really disappointed that the jazz band stopped playing shortly after we got there. This band doesn't seem to be utilised anywhere else so why not have them playing for the whole time the restaurant is open. It went from having a really nice atmosphere to a horrible one as there wasn't even any other background music turned on. I'd have liked to have been able to view the menus from the restaurants in one place so I didn't have to walk all over the ship to compare them. You have the interactive boards where you can book restaurants for future dates, but you can't seem to do it for that night, which is a real pain. They also don't seem to show the menus. I'm used to being able to view the menus on my TVs, but you don't seem to have that feature. The service at the pool bar was atrocious! We regularly waited 25 minutes to get served. This was mainly because there weren't enough staff based there, but also because those that were didn't have the ability to remember which customers had arrived first. One guy kept only serving those who were right in front of them, anyone outside his initial field of vision just had to keep waiting, getting more and more frustrated! I was disappointed with O'Sheehans. It was really noisy because you had noise coming from the atrium venue, the bowling alley, the casino, and the bars above when they had live music. It all clashed into a horrible racket. I was also really disappointed that the menu, at least for dinner, never changed. It felt like there were often dirty tables when you tried to get a seat. I struggled with there being a lot of high tables as I can't use them being disabled. It was also weird that you couldn't eat at the table that's facing down to the atrium, but you can at the same type of seating that's at one of the speciality restaurants. That doesn't make any sense. Entertainment ------------------- On sea days, there literally wasn't ever any day time activities I was interested in doing. Celebrity and Royal Caribbean have way more variety, e.g. colouring classes, table tennis tournaments, board/card game sessions, etc., with multiple free activities happening at each time slot so that there was something for everyone. I was extremely disappointed by the evening entertainment. I am used to there being a stage show every night, with 2 performances per night on every cruise I've done previously. What was on felt dated, e.g. I saw Priscilla on Royal Caribbean last year. Howl at the Moon was on far too much - there needs to be more variety. I can't believe that the Headliners Comedy Club never once had any comedy on! Royal Caribbean have musicals, ice shows, comedians, game shows, etc. every single night, and we often struggle to fit them all in, whereas on this cruise I often found myself bored as there wasn't any entertainment I was interested in! One activity we were actually interested in was karaoke. The bar was always full when it was on and everyone was having a good time. However, as soon as it ended, the bar emptied. This shows that it should definitely be on for a longer duration, even all night, as it was so popular! The first time we went, the entertainment staff member running it (I don't know his name - I think he was Japanese) could not have sounded more depressed! I have never been to karaoke before where the host wasn't standing on the stage in person, which gives more energy and a personal touch, but even offstage, he needed an injection of energy and personality. He was honestly monotone and sounded like he'd rather be anywhere else! The guy that did it the next time we went was more enthusiastic, thankfully! In general, the ship was very noisy. I'm used to bars being like the Cavern Club where you go into them and enter the atmosphere of that bar, whereas the majority on Epic are out in the open so you have the noise of the casino, the bowling alley, music from other venues, people walking past, etc. The atrium was a particularly horrible venue for drinks and entertainment. I felt like I couldn't find a quieter spot that was comfortable. The day we were doing search and rescue, I really wanted a bar that had comfortable sofa style seating where I could relax but still get brought drinks, and that really just didn't exist. I'm also used to their being some themed nights on the cruise that everyone gets involved in, like 80s night or white night, etc. There wasn't anything like this on Epic. I understand why they have people boarding and leaving at different ports in that it increases sales as it fits in with everyone's vacation dates, however what it does do is change the dynamics on board. I'm used to everyone being in a real party mood when we sail away and then there being a final night party too. I appreciate that's not something you can change, but it did change it for me. Pools & Spa ----------------- I had booked a spa offer that said it gave a mini facial and access to the thermal suite. However, I felt it was missold to me as it actually was sitting in a room with other people getting sold Elemis products and getting tests of these to put on our faces ourselves. That's not a facial in my book! Another thing I wasn't expecting was that there was no sauna or steam room available to all. On other ships I've been on, these were accessible to everyone in the fitness suite. Another reason why it wasn't good value for money. I normally enjoy using the hot tubs on the ship pretty much every day to easy my aching muscles. However, I found that the ones on Epic were barely luke-warm so I often quickly got cold and had to leave. I think this is the first cruise I've been on where the sauna and steam room wasn't accessible to everyone. The thermal suite is really nice, but it's expensive - 60 USD a visit or you can buy a package - so that made the cruise seem like less value. Drinks Package --------------------- The drinks package covered drinks up to 15USD. It didn't include the mini bar or the atrium cafe, which did speciality teas, coffees, and cakes. I was disappointed that bottled water wasn't included in my premium beverage package either. These have always been included on other cruises, so this reduced the feeling of value for money on the drinks package. Also, all previous cruises have given you a large drinks cup so that you could get it refilled at machines yourself or at bars, which makes it easier for you as a guest, but also is more environmentally friendly, and it's something you can take away as a souvenier, which adds value to your drinks package. Casino ---------- It felt like the casino was too big, dominating almost an entire level. Travelling with someone who's had a gambling problem in the past, it was challenging as it felt impossible at times to avoid the casino! You could smoke in the casino if you were playing games. Shopping ------------ I couldn't believe there wasn't any duty free on sale on the ship. I now understand why this is (when it's entirely within Europe, they're not allowed to sell it), but a sign telling us that before we boarded would have been useful so that we could have chosen to buy cigarettes in the duty free shop at Barcelona. The sales staff for jewellery were very in your face whenever you passed through the shops as you couldn't avoid the shops if you were on that level. Ports of Call ----------------- This is the first cruise I've done in Europe. You visit a port most days and the port days tend to be long hours. You're walking a lot in the European cities too so it's generally a pretty tiring week. We didn't book any shore excursions with the cruise line as they're really expensive. I did pre-book a couple of tours with 3rd parties. One for Florence and Pisa as it was just the same price as making your own way there, and one for the Vatican in Rome. We made our own way to Rome by taking the port shuttle to the town, then a local bus to the train station, and finally, a train to Roma St Peters. We walked from there. The tour started at 10am and we were just able to get there on time by getting off the ship as soon as it was ready for debarkation. We did have a problem getting back though as the train was delayed. There were about 14 people on that train with us, and thankfully, some of them were on a ship organised tour so the boat waited for us (we were about 40 minutes late in the end!). I'd therefore say if you're doing Rome on your own, make sure you're at the train station by 3.30pm for a 6.30pm all aboard time. The tenders were really badly organised. To not be given any indication of when your colour might be called was a nightmare because it meant we had to be up and ready early then sitting around for hours when we could have been having a long lie! I have never had a tender done this way before. Service ---------- On all the other cruises I've done, the staff have been really happy and friendly, always trying to pre-empt your needs, and nothing you asked was too big of a problem. The stateroom attendant didn't look happy whenever I saw her, though that's maybe because she may have gotten into trouble when we had to report that there was an empty can of Sprite in our mini bar from the previous guests! She took away one of our pool towels and never replaced it too. I also expected our bedding to be changed at least a couple of times during our trip, but I know it wasn't as there was a dirty mark on my duvet cover from near the beginning of the cruise, and it remained there throughout. One of the hostesses at O'Sheehans also looked miserable, and I felt like I was causing her a problem by asking for a table, particularly when she had to clean one for me. When all the staff seem to be unhappy, it makes me question how life is for them on the ship, and how they're treated. Value for Money --------------------- I felt like I was constantly being pushed to spend more money. It was very in my face, way more than any other cruise I've been on. It felt like most of the activities during the day I might have been interested in doing were at an additional cost, which means what had initially seemed a good price for the cruise, actually wasn't great value. Again, on the theme of being pressured into buying things, it was really hard to make the photography staff take no for an answer. Getting on and off the ship, they were jumping in front of you and following you even after you'd said, "no thanks" several times! Disembarkation -------------------- We had to get our luggage tags the day before disembarking from guest services. We could choose the time we got off as long as the corresponding colour of tag was still available. Bags had to be placed outside the room by 11pm the night before departure unless you were going to take them off yourself in the morning. The one positive about not everyone's cruise ending on the same day was that we could take our time having breakfast and getting off the ship as it was staying in port all day. Overall Impression ------------------------- For me, this cruise was really disappointing when I compared it to the others I've done (Royal Caribbean, Carnival, and Celebrity). The entertainment was particularly poor, I didn't like constantly being hassled to buy more/spend money, and I didn't get the energetic, enthusiastic, friendly, and helpful crew I'm used to. It's put me off sailing with Norwegian again in future, and I won't be recommending them to anyone else. Read Less
2 Helpful Votes
Sail Date: May 2019
It's always been on our bucket list to check out Alaska. Our three previous cruises had been on NCL to the Carribean, Transatlantic, and Mediterranean, so we booked this one with NCL a year in advance. Embarkation & ... Read More
It's always been on our bucket list to check out Alaska. Our three previous cruises had been on NCL to the Carribean, Transatlantic, and Mediterranean, so we booked this one with NCL a year in advance. Embarkation & Disembarkation went smoothly. The ship was clean but you can tell it was older and a little tired. It was a lot smaller than the others I had been on, and I think I do prefer the larger ones. Our cabin was fine, the ports were fine, the two excursions we went on were fine.The service was fine and all the help were very friendly. They did not have a "Broadway" style show, but did have a nice circus type show. We very much enjoyed their comedian. What was VERY disappointing was the food. From the buffet to the specialty dining, it all seemed to fall short. The exception was the French Restaurant, it was the only really nice meal we had. Cagney's had been my favorite on other cruises and I could not wait to order my steak and the best fries I had ever had, Parmesian Truffle Fries. After it was served, it tasted like regular fries so I asked the waiter and he grinned at me and said they were out of the truffle oil. I would think I should have been told that at the time I placed my order so I had the choice to change my order. I could not seem to get anyone that knew how to cook eggs over medium. In truth, I was so over the no taste food on that ship. It seems like every time we take a cruise on NCL we find new things that are no longer available. When they first came out with the UBP, they had a really great selection of Whiskeys & Bourbons. On our next cruise they had cut the selection in half, and the next cut it to barely any choice, which really did not make my hubby happy. I had a drink I always liked, a Mudslide. Imagine my surprise when I ordered it on this cruise and they forgot the whip cream on top. When I questioned the bartender, he said they cut out having whip cream since they returned from Asia. I know for us, the food and drinks are a great part of feeling we are on vacation. I think it is time for us to revisit other cruise lines. I liked NCL's free styling dining and casual dress, but it seems they are making free with cutting the quality of food and drinks and that don't work for us. Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this ship for its touring of Glacier National Park and for the onboard amenities like race track, laser tag, etc. What strikes me is the utter lack of good service. Every restaurant we went too, the servers were not happy and ... Read More
We chose this ship for its touring of Glacier National Park and for the onboard amenities like race track, laser tag, etc. What strikes me is the utter lack of good service. Every restaurant we went too, the servers were not happy and provide only basic service. You had to ask multiple times for refills. They reached over people when serving, even spilled water down the back of some poor lady. Often they pressed themselves against me to reach across the table to fill coffee and water. The served our food in random orders, some getting soup while others got appetizers and then serving the others soup while the remaining got soup.It appears they have not been trained on proper serving techniques. Often, you have to flag them down to get items forgotten. We paid a surcharge and ate at all the upscale restaurants. Found 3 hairs in our food at Ocean Blue- one in salad, one in my son's drink and one on our steak. We pulled them out and let them see them. They apologized but we left...this is the restaurant that you pay for specialty fees and then pay another surge of 12 per person to eat and believe if or not, after essentially paying 3 different charges to eat here, if you order lobster or shrimp, you will be charged an additional fee. Once again, the service was slow, inattentive and ungracious. The food in all of these restaurants was just okay. We did not attend one bar or one restaurant where the wait staff was happy or civil. The noise on the ship is at a very high decibel. It is very unsettling. The cruise director screams in the microphone near the main areas , restaurant and coffees so you can't enjoy this areas unless you can stand the LOUD annoucements he makes as he plays games. The Buffett was pretty highly traffic and loud. Seats very hard to find. The observation deck is where most people went and camped out all day, sleeping and sitting on the floors. It was soothing and quite a beautiful area. Bartenders here are the happiest We are pretty laid back and don't expect a lot but the basics are lacking on this ship. This cruise line charges you for everything they can think of and its wearisome. You reach for you wallet every minute. All said and done, this ship costs a great deal more than others that offer a much better product. From what we heard from fellow passengers, this cruise was not a good one. I would rate this cruise below average in food, service and entertainment. Honestly, we regret going on NCL. Princess, Royal or Celebrity would have been same dollar wise. Read Less
1 Helpful Vote
Sail Date: May 2019
As an experienced cruiser, (this is my 9th cruise) I expected this to be a very relaxing and enjoyable itinerary. Unfortunately, this ship is definitely not designed for Alaska. A tremendous amount of space was devoted to pools, water ... Read More
As an experienced cruiser, (this is my 9th cruise) I expected this to be a very relaxing and enjoyable itinerary. Unfortunately, this ship is definitely not designed for Alaska. A tremendous amount of space was devoted to pools, water features, outdoor dining, race track, mini golf etc. Most of the time, these things were closed due to cold temps and high winds. Once we saw some of the incredible scenery, there was no place to sit. You were basically forced out on deck which was very cold and windy. The observation lounge was the only interior space but people were 3-4 deep at the windows. You couldn't see anything. (and the windows were quite dirty) I do want to give the National Park Service kudos. They boarded the boat in Glacier Bay and did a terrific job narrating the points of interest, pointing out animals (whales and a bear), and generally adding interesting history and culture to the park. Finally, a good use of my tax dollars! I do believe the staff tried their best to accommodate all the passengers as this was a very full ship. However, their management needs to do a better job of providing processes and procedures to keep passengers informed. For example, I tried to participate in a wine tasting in the Cellar the first day at sea. The head waiter was so flustered with 25 people trying to sign up. He really lost his composure. There were so many people because few instructions were provided on how to make reservations, what wines were being tasted and what the additional costs were. It was really an avoidable issue. Also, anything you pre-booked from the website for dinner, shows, etc. didn't load into the schedule on the ship's tv or reservation system. The reservation thankfully showed up at the venue but because you couldn't see it, I inadvertently overbooked my activities. This was disappointing because I couldn't rebook one of the shows. Also, skip the specialty restaurants on this ship except the steakhouse. I went to the Italian and Mexican and both were horrible. Definitely not worth the additional cost. While the steakhouse's food was good, the prices were high. The wait staff needs more training. I tried to order one of the wines featured on that night's menu but he didn't know it - it was also sponsored by the cruise line. Another waiter tried to serve port wine over ice. I would also recommend Norwegian look into changing the itinerary for this cruise. We did a morning cruising Glacier Bay, a day at sea, a morning in Ketchikan and an evening in Victoria. Back to back, it felt like we were confined to the ship for 3 days. They needed more time in Ketchikan and Victoria. We were only in Victoria for 2.5 hours. It took longer to get off the ship and into town than we were in town. And, because we were there in the evening, many of the stores and restaurants were closed. It was a waste of time. Overall, skip this cruise. Wait for winter when the ship will be in the Caribbean. Read Less
7 Helpful Votes
Sail Date: May 2019
Try to avoid seeing the ship Dr. at all costs, they charged 2 consultation fees of $150 for the same visit. The medical staff wanted to push all kinds of unnecessary tests on our mother. We went in for an Azo pill and left with a $1431.00 ... Read More
Try to avoid seeing the ship Dr. at all costs, they charged 2 consultation fees of $150 for the same visit. The medical staff wanted to push all kinds of unnecessary tests on our mother. We went in for an Azo pill and left with a $1431.00 bill! We were given the run around about the crazy expensive billing. That alone will cause us to not use NCL again! The food taste the same in every restaurant, it was typical buffet food. Book your specialty dinners as soon as you can. The good spots fill up quick. Book your excursions directly with the tourist company’s and save about 40%. Make sure you close out your bill early and question the charges. Several people were held back on the ship just to find out their bill had been paid. The process to disembark was not explained well and caused confusion and frustration. Read Less
6 Helpful Votes
Sail Date: May 2019
This was the most disorganized cruise we have ever taken. From embarking to disembarking it was a mess. Service was not the best in most areas and the main dining buffet had the worst layout for flow and not the best food. The other ... Read More
This was the most disorganized cruise we have ever taken. From embarking to disembarking it was a mess. Service was not the best in most areas and the main dining buffet had the worst layout for flow and not the best food. The other complimentary restaurants had about the same food as buffet just fewer choices and service was not good there either. We ate twice at the specialty steak restaurant. The first time was amazing food and service. The second visit we were half finished with our steak before our baked potato/ side made it to the table. Service for drinks was very slow as well. Shopping onboard was very limited and they only had 2 evening shows where most cruises have a show every night. We enjoyed Footloose but Elements was not our thing. People trying to settle their account on the final night of the cruise were met with long lines and only 3 customer service representatives. There were lots of unhappy customers. First and last Norwegian cruise for us. Read Less
3 Helpful Votes
Sail Date: May 2019
The cruise was a spontaneous decision to fill the gap to our next trip in September. The ship was recommended by the travel agent. It seemed to be a good decision not to stay in a heaven suite because compared to a loft suite on Royal ... Read More
The cruise was a spontaneous decision to fill the gap to our next trip in September. The ship was recommended by the travel agent. It seemed to be a good decision not to stay in a heaven suite because compared to a loft suite on Royal Caribbean it's just a standard stateroom. The concierge suite seemed the right choice. . Priority boarding . Private dining for breakfast and lunch . Concierge lounge Well this is what we expected. Priority boarding didn't work. Disembarking only because we asked a crew member. There's no signage. Private dining was at la cucina. With a non changing menu and only a few choices it wasn't really working for us. The staff felt extremely unsure about their duties and the manager held debriefings in the middle of the restaurant. I understand it's a "new ship" in terms of the area their cruising but the amount of untrained staff or staff having conversations about desperately trying to find another job was annoying and sad. The concierge lounge was apparently removed or transformed into the public lounge. Here you see folks laying with their hiking shoes on couches and using the facilities as a getaway from their windowless cabins. We felt like they've done the right thing, besides the shoes or barefoot on the couch thing. They spent a fraction of the trip heaving the best space on the ship during the day. Maybe we should've gone for the heaven for a bit of a luxurious feel. We experienced a large number of extremely bad service mishaps, the fun stuff as . go karts ( bored staff, no timing for laps) . the loop slide ( only open for 2 hours in the morning!? Not during really nice weather. Staff next to the slide said that I had to go back to my room and check my daily newsletter for timings. After a little conversation he said it's closed for no reason.. thank you) . Laser tag ( we didn't even try as the crew was busy chatting to each other) This reflected on my cruise survey and after reading a long standardized apologies letter from NCL I found a 125$ offer for on board credits. This wouldn't be enough to buy a internet package which will not work anyways as it is either super slow, doesn't connect or disconnect and the webpage based login is so 1980s. So thanks for the offer. As I wrote into my answer. Spent it on staff training and I hope the next cruise will be better for other passengers. We will definitely not come back. A last word. Of course there were some very talented people amongst the staff but they were not enough to give it a welcome feel. Thanks to those Read Less
Sail Date: April 2019
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, ... Read More
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, inefficient, and ill-trained. The manager tried very hard to correct the immediate issues, but because it was freestyle dining we got different servers every meal, and it seemed as if each server disappointed us in a different way. Just a few examples.. Mistakes causing delays which caused us to rush the end of the meal or miss our following event. Some vegetables, like onions and garlic often had the outside paper skin. Sloppy pouring of water, coffee and wine. Mostly it seemed they were slow and didn't pay attention. Many of the handrails were loose and many handrails were sticky (soiled). The entertainment was mediocre, the violinist and the aerial acts were excellent, the saxophonist was inaudible above the accompanying musicians, the escape artist and the tango dancers were boring, the comedians were somewhat entertaining. We did not go through passport control in Europe which means there is no entry stamp which could actually mean that I am illegally in Europe. The cabin and cabin steward were excellent. Overall, I would not recommend NCL. Read Less
4 Helpful Votes
Sail Date: April 2019
We chose to cruise on the Breakaway since we’ve never been on it and have cruised her sister ship the Getaway 5 times. The ship is almost identical to the Getaway. We are platinum members and are very familiar with the latitudes program, ... Read More
We chose to cruise on the Breakaway since we’ve never been on it and have cruised her sister ship the Getaway 5 times. The ship is almost identical to the Getaway. We are platinum members and are very familiar with the latitudes program, freestyle dining, specialty restaurants, comedy club, shows, etc. The music on the ship was outstanding,especially the group of talented musicians in Guilty Pleasures in Syd Norman’s. Wow! Do they know how to rock! Wish the venue was bigger as they attracted a huge crowd and after not getting in the first time we tried, got there an hour early to enjoy their performance. As usual the food on the ship was delicious. However, we found some of the servers not to be as happy and competent as on other Norwegian ships. Michele Baland and Heath Harrison, the comedians on board were hysterical! What fun! The magician was very talented and taught us some magic. Mike from cruise next was very helpful and pleasant and so were the staff manning guest services. Unfortunately, we had quite a few disappointments on this ship. I’m happy it wasn’t my first cruise on the Norwegian line or it may have been my last. We booked our trip with Vacations to Go, whom we use frequently. Part of our package was paid gratuities. There was a problem with Norwegian not letting the ship know that so we were getting charged. Took a few days and some stress getting that fixed. We had a room steward that was on his first time out. The first night I asked him to please take out the extra bedding from the drawers under the sofa so we could store our clothes in them, asked for soap,ice and hangers. I gave him a tip because I felt I asked him for quite a few things. I didn’t know at that time he was new. We went to dinner and came back and never received any freestyle daily or our latitudes paper. We missed our chance to go on the ship tour because we didn’t sign up since we never got our info on time. Our steward surely didn’t know what was going on. We spoke to the 11 th floor supervisor, Richard who told us he was new and he would take care of it. Through the week everyday we were missing something. The card to change the time, a bathmat, would give us clean towels but leave the dirty ones on the floor, charge us for RedBull from the mini bar when we never even opened it nor have ever had a Red Bull. He told my husband that he was confused. We needed to go to guest services again to get that taken care of. We let things slide because he was new. The icing on the cake was the last day. We left the room to hear the Captain speak then lunch and came back to see our cabin wasn’t cleaned. It was after 3 so we knew it wouldn’t be done till the evening. We started packing up our suitcases then got ready to go to our dinner at Cagney’s then to hear a band in the atrium. At 10:45 we went upstairs to put our luggage out so we could come back down and listen to the band and dance. A nice way to end our cruise. That all came to a screeching halt wen we came back to our room to find no one had been in there. Dirty towels on the floor, no clean ones for our morning shower, dirty dishes from breakfast still on the counter, bed not made etc. I was very upset as now we can’t do what we wanted to do because we need to put out more fires! My husband walked around looking for our room steward. Nowhere to be found. He ended up getting two clean towels so we could shower. I tried calling housekeeping and the phone just rang and rang. The steward that my husband got the towels from called the 11th floor supervisor, Richard. All he said was that he was sorry! I told him that it was his fault since I spoke to him In the begining of the week about these problems and he should have been supervising him. Surely this young man wasn’t trained correctly. Since he was new and Richard was aware there were problems, he should have checked up on him. All he did was send wine and strawberries to our room. We don’t even drink. So we spent the next hour on line for guest services to complain and record our problem so that the people that sail after us can enjoy a stress free vacation. We traveled with friends who had a cabin two doors down. I don’t want to speak for them but they received wine and strawberries too! Read Less
1 Helpful Vote
Sail Date: April 2019
It was my wife and I first trip in 24 years . We embarked out of ny and it was a total mess so disorganized finally on board after a 3 hour wait to find our room was not ready for another 2 hrs and our luggage didn’t get to our room ... Read More
It was my wife and I first trip in 24 years . We embarked out of ny and it was a total mess so disorganized finally on board after a 3 hour wait to find our room was not ready for another 2 hrs and our luggage didn’t get to our room until 8pm . Finally on our room we were greeted by the sounds of metal banging in the floor and ceiling . The stateroom smelled like an outhouse and the whole fifth deck smelled like it to . The atm was shut of the minute we left port so the could charge us when we charged anything to our room account . The entertainment was good but it was held in a small area and was always sold out because of the room size. There was hardly no communication as to what was going on on the ship by the time you found out about an event it was full . The casino and drink attendants were so slow by the time you got to order a drink and when you got it was about an hour and it was usually wrong . Disembarkment was worse than embankment it took almost 2 hours to exit the boat and get through the terminal . Then after your cruise they place a hold on your account for up to eight days even though they were paid in full before you exited the boat for example if you paid them 3200.00 they placed a hold on your bank account for an additional 3200.00 . So I advise using anther account for your trip otherwise it will cause problems with your bank if you don’t have the funds to cover the hold amount . They could give me a cruise for free and I would not take it Norwegian sucks Read Less
2 Helpful Votes
Sail Date: April 2019
We arrived at noon to embark and due to the volume of people, we had to make a line for emigration and it took us about an hour and a half to embark. Our first dining experience took place at the Venetian restaurant. We had a good ... Read More
We arrived at noon to embark and due to the volume of people, we had to make a line for emigration and it took us about an hour and a half to embark. Our first dining experience took place at the Venetian restaurant. We had a good experience due the service and food quality. After our lunch, we received an induction on the safety instructions which are mandatory by an international regulation. On the second day we went through a bad experience because we found bed bugs on both of our beds which we reported to customer service. Mr. Cardenas made immediate arrangements for the appropriate personnel to revise our room and we were moved to another room. Our luggage was taken by the staff as a percussion for laundry and steam cleaning for which we remained without our belongings until the following day. I suffered stomach flu with nausea and diarrhea during that night. I visited the medical center which prevented me from going to the excursion. The doctor ordered confinement with a special diet during 24 hours and I spent all Friday in my room. I wanted to watch TV all day and I discovered that there is a very limited channel selection which includes only one movie channel. I discovered that on the main menu of the TV there was an option for pay per view channels ($10.00) which in an air plane would easily be included on the fare. The lack of movie selection and the fact that I had to pay per view was frustrating and inconvenient. When my mother and her friend were able to go to the excursion that day and their experience was not the best because there was lack of guidance and they did not know where they had to take the bus to the Chacchoben Mayan Ruins. There was a lot of people and thy were going to different places so due to the lack of guidance it seem very confusing. We received the Freestyle Daily informational bulletin and we observed that some events are indicated as free but once you arrive, it is indicated that there is a cost to participate on them. We had the opportunity to visit the Garden Cafe, Venetian, Aqua and Bamboo which had variety and good service. The swimming pool was very small like a jacuzzi and there were so many people there that it was impossible to approach. The room service staff was friendly and professional as well as the waiters and buffet personnel and the customer service desk this made us feel well.We disembarked very early in the morning after breakfast and it was very organized. . Read Less
1 Helpful Vote
Sail Date: April 2019
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The ... Read More
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The lines for drinks were about a 15 minute wait because the bartenders will serve their couple favourites and make everyone else wait. The food was absolutely terrible, unless you like msg with everything then you might be okay. The person I was traveling with got food poisoning the third last day from the a la carte restaurants of all things. The buffet is located right above the rear engines so you will be feeling a large rumble while trying to eat at any part of it. I would not recommend this cruise to anyone I know and would definitely never take one from ncl again Read Less
1 Helpful Vote
Sail Date: April 2019
Diagnosed with Leukemia so figured I should check off some bucket list items quickly, always wanted to see Cuba, the Bahamas and Miami and figured this would knock out them in one shot. That being said, Cuba was beautiful but ... Read More
Diagnosed with Leukemia so figured I should check off some bucket list items quickly, always wanted to see Cuba, the Bahamas and Miami and figured this would knock out them in one shot. That being said, Cuba was beautiful but could've used more time there. Miami was nice, a lot to see and do. The Bahamas, well, not so great. Come to find out it was owned by Norwegian and like the cruise itself, not great! Sad thing was we paid so much for the trip and was seriously let down. The cruise itself seemed to go smooth and the drinks were good although a little slow at times. We paid for the premium package, top shelf alcohol/food but as I said before the drinks were fine but the food was not so and sadly enough, I had to spend nearly an hour of our vacation at the service desk straightening out all the food and alcohol charges they padded my bill with. WHAT?? Thank goodness an experienced cruiser tipped my wife and I off to that problem or we'd have to deal with that at checkout which was chaotic. To add, we went with friends who also stated they had similar issues? Anyhow, I prefer to think that the cup is always half full and not half empty and may e if things go well with my treatments I'll try it again. Just my two cents! God bless y'all and stay positive!! Read Less
2 Helpful Votes
Sail Date: March 2019
We took a cruise on the NCL Breakaway with 4 of our friends, so a party of 6 total in 3 different rooms. All 3 parties in one way or another booked the all-inclusive internet/dining/drink packages and several excursions with a small ... Read More
We took a cruise on the NCL Breakaway with 4 of our friends, so a party of 6 total in 3 different rooms. All 3 parties in one way or another booked the all-inclusive internet/dining/drink packages and several excursions with a small exception here and there. Overall our group experience was unpleasant. In total this group has been on more than 20 cruises on multiple cruise lines including previous NCL experiences. Internet: From day 1 the internet was a problem. 3 members of our group ended up going to the internet café to get help with the internet, and we were unsuccessful. The internet would work for a few minutes or not at all. A few members of our group spent several hours at the internet café trying to find someone knowledgeable to resolve the problems. Finally, on Saturday, the issues were resolved. When you have 20 – 40 people in line for help at the internet café you have 1 or 2 basic problems. Usability of your app and internet connections. Not enough knowledgeable staff to help. Food: In general, the food was ok, nothing to write home about on the ship. I will highlight the highs and lows of the week for the group. So, let’s first start with the highlights: The Main Dining room. These people; your staff, are without a doubt, perfection! We wanted nor waited for nothing, ever. The smallest of details was taken care of before we could even ask, bread, butter rolls, and even the main course was incredible. Japanese steakhouse, excellent food! Chef was fantastic, entertaining, and inventive – not your normal Japanese steakhouse experience. The staff was another story, our waitress was nowhere to be found most of the evening, and like most events on a cruise chip timing is EVERYTHING. We told our waitress that we had booked a show for the group and needed to be done in time to go to the show. When we needed to leave we could not find our waitress anywhere. We finally contacted a manager, and in total waited about 30 minutes to get our ship card back so we could not leave, and we missed the start of the show! NCL, please do not hold your passengers’ hostage because your staff is on a smoke break or whatever! Cagney Steakhouse, again excellent food! We arrived early and asked if we could sit together, after first checking with Dining Reservation Desk to make sure asking such a thing was acceptable. The Dining Reservation Desk assured us it was not a problem to sit 6 people together. When we arrived and checked in for our reservation they had major problems accommodating our request and we were told to sit at the bar and wait a few minutes. Not a problem, we arrived early! 40 minutes later we were not addressed, looked at or acknowledged. We had to go back up to the reservation desk at the restaurant and ask if our table was ready, we were told to go to the end of the line at which point I reminded them that our party has been waiting for 40 minutes patiently. They had forgotten all about us. After waiting some more, a manager spoke to us, some panicking staff ran about and we were seated and had a good meal. Completely missed our show that night too by the time we were done with dinner. All of the other restaurants we ate at were nothing to write home about in terms of food, some meals were fantastic, and others were cold and unimpressive to inedible and were sent back. Overall the service was poor at all restaurants EXCEPT the main dining room. Bars: Sine we were on vacation and had the soda pop and alcohol unlimited packages we did indeed have, or shall I say try to have some adult libations. The presentations of the drinks were great! The bar and waiter / waitress services were poor and incredibly slow. The drinks all tasted great but took forever to get! A single drink at the pool, the upper deck, inside bar, outside bar, anywhere would take anywhere from 10 to 40 minutes. It did not matter what you ordered a can of beer or a complicated mixed drink. The service was poor and slow. Tracking down a waiter at the pool bar was like trying to find the pot of gold at the end of the rainbow! Running out of and drinks, oh yes you did! About Friday afternoon or so a few of the bars reported that they were out of “diet” pop and then like a miracle they had more! What we observed and tasted was that they were mixing water with regular soda and calling it diet! By Saturday the outages were at all bars and restaurants and you could not even get a coke or diet coke or sprite! So not only did you have to wait a long long time to get a drink, you would get to the front of the line and order something with the potential or blowing your blood sugar out of the water and praying your insulin was nearby or try your luck at another bar and wait again, and again only to be disappointed. Some people cannot have sugar, quinine, or phenylalanine some people have allergies, your cannot substitute without communication. Read Less
3 Helpful Votes
Sail Date: March 2019
I don’t want to make this a long winded review but I’m so unhappy with this cruise that I feel I have to share my experience with everyone. I’ll try to make it short. Food: The buffet was extremely disappointing, especially ... Read More
I don’t want to make this a long winded review but I’m so unhappy with this cruise that I feel I have to share my experience with everyone. I’ll try to make it short. Food: The buffet was extremely disappointing, especially breakfast. The buffet was very predictable. Every day for breakfast they would have the same basic breakfast items. No variety, no additions. Only the same basic breakfast items you would get for breakfast at your standard hotel. No steak with your eggs. The only meats they offered, every day, was sausage and bacon, period. No specialty pancakes, if they had them at all. Just basic breakfast food. Anyone that’s been on other cruise lines knows they usually mix it up in the buffet to give the passenger variety, but not on Norwegian. The food was extremely predictable and simple. They tried to insert some variety into the dinner buffet but it was just the same food with a different name. Main Dining Room: We ate at Savor on our first night. The receptionist didn’t even look up at us when assigning our table. The service was extremely slow. Our entire dinner took 2 hour and 37 minutes (yes, we started timing it because it was so slow). We needed refills on our drinks and our waiter had to do the refills after we asked 3 times, then he apologized because his assistant just “disappeared.” It took exactly 18 minutes to serve our kids deserts from the time they picked up our dinner plates, they had jello for desert. We tried the Tropicana room next and the service was a little improved. Specialty Dining: We tried Moderno, the Brazilian Churrascaria. The room was very nice. The waiters were also pleasant but the food, the meat, was mostly very bland, very little flavor. We decided to try Teppanyaki next, the hibachi restaurant. Teppanyaki was fantastic. The food was worth every penny and the chefs were great. We ate at Teppanyaki twice during this cruise. Buffet Issues: The staff at the buffet appeared unengaged and unmotivated. There was no sense of urgency with anything with this staff. After passengers would finish their meals, the tables would not be cleaned off for a while. Several times we had to sit at a dirty table, with the previous passengers dishes, because there were no available tables to sit at. We would be halfway through our meal before anyone came to clean the table off. Also, throughout the entire cruise, food would go empty at the buffet and there was no one there to restock the food items. This occurred with the pizza and the specialty food every day. I started taking videos and pictures of empty buffet areas with passengers waiting for food in order to send to Norwegian. I also complained to one of the crew managers in the buffet and he stated he was in charge of the seating areas in the buffet and the chef is in charge of the food, and this is a common problem with the chef’s staff that also frustrates him. Also, the buffet food is routinely cold. Kids Splash Academy: Every night the kids Splash Academy would hit capacity and no additional kids would allowed in. Here’s my issue with this. Number 1, this was a Florida spring break cruise with a lot of kids. Number 2, Norwegian knew it was a spring break cruise and knew exactly how many kids would be on the cruise. Number 3, using historical data, Norwegian knows the percentage of passengers with kids that typically use the Splash Academy. And Number 4, Norwegian booked several adult only shows on the cruise. Taking all this information into account, Norwegian failed to adequately plan for a high number of kids on their cruise during times when they were showing adult only shows. This was a clear failure on Norwegian’s part to take their passengers’ needs into considering. Norwegian should have had a backup plan for overcapacity in the Splash Academy, especially on adult only show nights. This was a clear failure on Norwegian’s part to anticipate. Definitely not a family friendly cruise line. Norovirus: And to top it all off, my son was running a fever towards the end of the cruise. I called the front desk and ask for someone to take my son’s temperature or provide a thermometer so we could take his temperature. We were told it would be $150 to have my son’s temperature taken. I thought this was completely ridiculous. Once we returned home we found out my son had the Norovirus and Adrenal Virus. I can’t believe Norwegian would want to charge $150 just to take someone’s temperature. I can guarantee you that certain other cruise lines do not charge you for something this routine and simple as taking temperature. I can honestly go on and on but I won’t. Put simply, this cruise line is not worth the time or money. This is my first Norwegian cruise, but my 12th cruise overall and I can tell you, this cruise line is at the bottom of my list. Prior to my cruise I read a lot of great Norwegian reviews and I just can’t figure it out. Maybe they were first time cruisers or maybe these are folks that just don’t get out much and didn’t have anything to compare it to. Don’t get me wrong, the ship is beautiful, where I believe Norwegian fell short is with its people, its staff. The human factor made this a horrible cruise for us. Cruise are your own risk with Norwegian. Read Less
1 Helpful Vote
Sail Date: March 2019
Not what we expected. The good: Food is really good. Entertainment is amazing. The bad: Pool- very small pool, and not that clean. Casino - you will never win anything. Bars - If you tip you will get service, if you ... Read More
Not what we expected. The good: Food is really good. Entertainment is amazing. The bad: Pool- very small pool, and not that clean. Casino - you will never win anything. Bars - If you tip you will get service, if you don’t, then, you may have to wait 20 minutes for a drink I standing at the bar. The islands - not enough time to explore. Rooms - small and that toilet... it’s tiny, yes, small toilets. If you are more than 220 pounds, then you will not feel comfortable on that toilet. It’s small... like really small. Service - you have to tip otherwise you will get the very basic service and you will not like it. Example: they can make your room but only make your bed. With a $5 tip you get your whole room done and fresh towels, and ice and extra stuff. So haven extra $$$ to tip. Nightlife - one! Yes one decent bar at night the “sky bar” that’s has a DJ. Bunch of teenagers dancing and that’s it, everyone sleeps at 1:00 am - no more life after that. Read Less
2 Helpful Votes
Sail Date: March 2019
The only good thing about Norwegian were the excursions, which you can get through other cruises too. Most of my interactions with staff were unhelpful at best and downright rude at worst. There seems to be a very prevalent "not my ... Read More
The only good thing about Norwegian were the excursions, which you can get through other cruises too. Most of my interactions with staff were unhelpful at best and downright rude at worst. There seems to be a very prevalent "not my job" mentality where staff will go out of their way to avoid helping you or answering your questions. The rare few crew members who are actually pleasant are overworked to the point you'll only see them once or twice on your trip. The rooms are tiny and cramped, and if you're tall forget about taking a decent shower. Rooms are services at least 3 times a day, which can be overwhelming and inconvenient when you're trying to relax or rest up after an excursion. It's also a huge inconvenience to have to use a room key in order to use the lights. The shows on the ship are fantastic, I will give them that. If you're unfortunate enough to be on a Norwegian cruise make sure to check those out! Other than the shows though there isn't much to do on the ship except eat and go to the casino. Save your money, cruise elsewhere. Read Less
Sail Date: March 2019
Bad stuff: The food doesn't change, and the dishes served are butchered horribly. The tip is forced onto you no matter what. Maybe instead of putting the responsibility of sustaining the staff financially on the customers, the NCL ... Read More
Bad stuff: The food doesn't change, and the dishes served are butchered horribly. The tip is forced onto you no matter what. Maybe instead of putting the responsibility of sustaining the staff financially on the customers, the NCL could actually pay their employees. The excursions are ridiculously boring, since everything is staged for wealthy tourist entertainment. You will not see any of the real culture anywhere. The best part is that on top of paying $2000+ for your trip you will not be able to see anything at all unless you are willing to put down another $500-$1000 for the excursions. Day activities were often cancelled due to wind like they don't know that there will obviously be wind in the middle of the Carribean. Good stuff: The gym is excellent. Every new day included group workouts and yoga sessions, as well as open gym time. The equipment is in very good state. The night entertainment is very diverse and the staff is very nice and kind. Read Less
2 Helpful Votes
Sail Date: March 2019
My husband and I went on this cruise with both sides of the family so we had a large party overall but for now, I am going to speak for him and I. This cruise was very disappointing for the following reasons: 1. FREESTYLING - We ... Read More
My husband and I went on this cruise with both sides of the family so we had a large party overall but for now, I am going to speak for him and I. This cruise was very disappointing for the following reasons: 1. FREESTYLING - We were told this was a "Freestyling" cruise but all we kept being told was "you need to make a reservation" ... how is it there were more specialty restaurants than main dining? We even had to make reservations for the shows!! So not only did we get nickel and dimed time and time again but we felt we couldn't relax and do what we wanted because we were so worried about making reservations just to do the things we wanted to do. 2. EMPLOYEES - The amount of employees to passengers was significantly lacking. There was maybe 1-2 bartenders per bar, including the only bar on the adult deck. I think the shortest time I waited for ONE drink was 15 mins. 3. WAIT TIMES - That goes along with the meals: the shortest dinner my husband and I had was about 2 hours and 15 minutes. That was just for drinks, app and dinner. No dessert or anything fancy. You could tell NCL was clearly understaffed or were lacking in the important areas. 4. POOLS - There was only 2 pools on the whole boat, at least that we knew of. The pools, hot tubs and little water sprinkles were packed so tight with people we decided not to even try. I believe you if you have over 3,000 people on a boat, there should be more than 2 average size pools. 5. PORTS - The ports were less than impressive. I was so excited to get off the ship and have fun on land but there was nothing but overpriced souvenir shops. Nothing exciting or fun to do unless you booked an excursion through the cruise line. 6. EXCURSIONS - We booked Salsa, Salsa at Cozumel, Rainforest River Tubing at Harvest Caye and Mayan Wellness Retreat at Costa Maya. Salsa, Salsa was fun and very family oriented. I liked it a lot! Rainforest River Tubing was the biggest waste of money!!! Rode a ferry for 40 mins then another bus for another 50 mins to float on a still river for 30 mins. Almost 2 hours each way and only 30 mins floating. AND the floating wasn't floating; our tubes were all tied together with a rope and some guy was swimming, pulling us down the river. DO NOT DO BOOK THIS ONE!! Mayan Wellness Retreat was relaxing and different. I liked it a lot. Great for the price and had fun doing their culture rituals. 7. PICTURES - The amount of money you are charged extra is ridiculous. I know sometimes prices go up for certain things but some on board were per robbery. 10 pictures were $150 ... excuse me??? We were so excited to get dressed up and take family pics but we couldn't even get them because they were so expensive! 8. ENTERTAINMENT - Some of the shows looked funny and good to go to. Unfortunately, my husband and I were unable to see hardly any because either you had to pay to see them (additional charge, not included in your room price), or you had to make reservations ahead of time, or they were smack in the middle of dinner hour. We didn't see 1 show while on board this time, very disappointed. 9. SHIP - The ship is very big, clearly as you are walking up to it. But like i previously stated, the employee to passenger ratio was disappointing. It was a beautiful and nice ship but some areas didn't have enough room including restaurants, bars, pools, clubs, etc. 10. FOOD - The food was average. The complimentary dining rooms didn't change but 1 or 2 entrees on their menu every night. It was the same menu every night. Like I said earlier, there were 8 specialty dining places and 2 complimentary dining rooms. Another way to nickel and dime you. One thing I loved from the first day was the pasta bar at lunch. Lunch is from 12 - 430 then they only shut down for 30 mins to set up dinner. I went 3 times between 3 and 330 to get pasta for lunch and EVERY SINGLE TIME they were closed. I would get more mad and mad as the week went on. With that being said, one of the 'highlights' NCL would promote is their "O'Sheen's 24/7 Dining Restaurant." I thought this was awesome cause nothing is better than some fries or pizza after drinking and dancing till 2 in the morning. NO!... we were told at 11pm at night there was a 45 min wait for 2 people to sit and eat (and there were tables open everywhere, so I assume it was because lack of waiters). I asked about the bar because no one was there and they said no because that's only for dessert...? What? That's the stupidest thing I've heard! Nothing about the food was special enough to brag about and half the time that's why I go on vacation - FOR THE AMAZING FOOD! My husband and I have been on numerous cruises! We love cruising! But this is one we definitely will not do again! NCL was very disappointing in our opinions. If I had to sum it up I would say, This is for the type of people with an itinerary on vacation and don't care to spend more money for upcharges. In this case, this was not us. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise because we had never sailed NCL and because this cruise was about the same price as Carnival or RCCL, but came with the premium beverage package (PBP) for free. Well, first we were hit with an additional $250 charge ... Read More
We chose this cruise because we had never sailed NCL and because this cruise was about the same price as Carnival or RCCL, but came with the premium beverage package (PBP) for free. Well, first we were hit with an additional $250 charge for the mandatory gratuities that come with the PBP. This made the trip $250 more than Carnival or RCCL, but still much less if we were to get the PBP, which we never do. There were no signs guiding us to the parking lot; no one to tell us where to park; no one to tell us where to go to get on the ship, and no signs; reserved check-in times were not paid attention to at all; no one took our bags (we had to lug them around all the way to our cabin). Our cabin was so filthy it was unusable until after 4 pm. Cabin steward made up room once per day only; missed previous guests underwear and socks left under the bed; walked in on my naked wife when "make up room" light was UNLIT and did not bother to knock; no towel animals at all; no special attention paid even though this was booked as an "anniversary cruise". Cruise Director was hardly ever seen or heard. Overall, staff seemed to think of guests as a bother: no smiles, no "hellos", etc. Saw three workers lounging on decks during this cruise: seemed they were overworked and found the one place where the superiors would never think to look for them...around the guests. Dining service terrible. No beverage waiters anywhere, just a table waiter and an assistant waiter in all venues. Waiters seem to be trained to be "order takers" and "food deliverers" with no concept of "waiting" on guests' needs. Bar service terrible. PBP not worth it! Bartenders rude and took orders from loudest, most obnoxious guests before those waiting politely for their turn. Little to no bar servers visit guests lounging in chairs and lounges throughotu ship. Pros: free ice cream in buffet. Cons: terrible customer service; tiny cabins with TV unusable when closet opened; only 2.5 ports visited on 7-day cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
We choose this cruise because we had taken the Alaskan cruise on the Norwegian Pearl and had a wonderful time. The cruise was not worth the money we had to pay. First there were problems with the ship which delayed us 6 hours. There were ... Read More
We choose this cruise because we had taken the Alaskan cruise on the Norwegian Pearl and had a wonderful time. The cruise was not worth the money we had to pay. First there were problems with the ship which delayed us 6 hours. There were college students everywhere. We had to stand in long lines to get a drink. Loud partying all night in the halls and on the balconies. Forget getting a specialty dinner at a decent hour unless you want to eat at 9-10 pm at night. Had to wait in long lines for regular dining. Forget getting a sun cot on the pool deck. I saw a line of 6 to 7 cots open and asked the young lady if they were free. No, of course not. She was saving them all for her friends. Finally we decided to stay in our room most of the time instead of fighting the crowds. Also had to skip Stirrup Cay because of rough sea. So out of the 7 days we were at sea 5 of them. Not a good time at all!!! Read Less
1 Helpful Vote
Sail Date: March 2019
Embarkation was smooth. Unfortunately several groups of college students on Spring Break basically took over. They were rude and immature. The crew seemed to be very short staffed. I had a waitress in the Manhattan Room flat out decline to ... Read More
Embarkation was smooth. Unfortunately several groups of college students on Spring Break basically took over. They were rude and immature. The crew seemed to be very short staffed. I had a waitress in the Manhattan Room flat out decline to bring me a soda because it was going to take too long. This was after our drinks didn’t arrive until after our meal. I also had 2 days where we didn’t see a server at the pool until after 3PM. I had a server at the pool decline to bring my friend a Mudslide because that drink takes too long to make. I was obviously less than impressed. The casino staff was not friendly, and they seemed to be poorly trained. The ship is fine. The entertainment is amazing. I recommend howl at the moon and the other entertainment. But I would be aware of the times where students may be on board, and maybe check the staffing levels on board. Read Less
1 Helpful Vote
Sail Date: March 2019
We traveled with our best friends to celebrate our belated honeymoon. There were no children with our party. Getting to the port and getting on the ship was very easy and fast. Great parking across from the ship. They are very ... Read More
We traveled with our best friends to celebrate our belated honeymoon. There were no children with our party. Getting to the port and getting on the ship was very easy and fast. Great parking across from the ship. They are very organized. First, our room was ok, except the shower was clogged. Our room steward (Benji) had it fixed promptly. He was wonderful. The beds however were not comfortable, and they were worn. I had asked for one mattress. Our room had two twins pushed together. Not really what you want for your honeymoon. I was very disappointed that we couldn't cuddle as there was a lump preventing us from being next to one another. I did report this to guest services, however nothing was done. Dirty dishes and general garbage was present in the hallways often. You had to walk around cleaning carts all day and evening. The only time the halls were clear were when we were getting off the ship the last day. Staff on the ship was curtious, but not friendly. Very few staff ever smiled. Workers did not see happy to be there. I never had a conversation with any staff about the ship. The wait staff was very attentive to making sure you were disinfected to the point of insulting. They are always tryiny to spray you with disinfectent, even after they would watch you wash your hands. How dirty do they think you get in 3 feet? All you hear is "washy,washy". They made me feel like a dirty animal after the third day. Continually being accosted with the spray disinfectant . And if you refused to let them spray you they would shake their heads in discust and say "washy, washy". By the way I did witness one worker sneeze and not cover her mouth at the buffet and keep on serving. The buffet was par at best. You could get better food at the mall. The Savor and the Tropicana were excellent. The service, food, and atmosphere were excellent. O'Sheehan's bar and grill advertised that it is always open. Not true. When they got backed up they would " close the kitchen". And not seat anyone and would stop serving. The shows on board were very well done. Bingo was entertaining and had nice prizes. The pool areas were very crowded. As were the bars most of the time. The night themed parties were nice. Good music, attentive bar tenders. The casino was the best. Dealers were professional and fun. Workers in the casino were very attentive and helpful. Cleanest area on the ship, always being attended to. The first port was Roatan. Very nice shopping, the usual tourist stuff, and reasonably priced. Great jewlery, great prices. People very friendly and spoke english very well. Excursions easy to get to with organized transportation. Also, no need to exchange money at any port. Second port was Harvest Kay. This port was made for American shopping. Very expensive and mostly items you can get home at the mall. Butterfly exhibit was disappointing. They only had cocoons. There is a one room jade/Mayan museum that was very interesting. They had Mayan jewlery for sale. Again disappointing as they were out of most of their inventory. Sadly nothing for us to buy. Third port was Costa Maya. Great port! Extensive shopping. Lots of last minute excursions. I did the Mayan ruins. Had the best time! New buses with air conditioning. Our tour guide Kit Corona was witty and knowledgeable about everything from native plants and animals to history on the states and how the Mayan ruins were found. Information on the excavation of the village and what the life of the ancient Mayans was like. Very Informative. Last port was Cozumel. Port to shore was a bit of a walk. There were men with bicycle carts that will ride you to the end of the dock for a donation. Again lots of shopping this time very inexpensive. Many excusions to choose from. Getting a cab was easy but they are crazy drivers. It was a bit scary. I have been on cruises before. Overall NCL fell short of what I expected. I will cruise again. Not with NCL. Read Less
2 Helpful Votes
Sail Date: March 2019
A group of us that are Super fans from NFL teams chose to cruise to the Bahamas, Over all the experience was not great. Food was decent, but service was slow or non existent. Ship was clean but the crew did not seem friendly and seemed ... Read More
A group of us that are Super fans from NFL teams chose to cruise to the Bahamas, Over all the experience was not great. Food was decent, but service was slow or non existent. Ship was clean but the crew did not seem friendly and seemed disinterested, They did not make you feel welcome. This did not include everyone, just the majority. We did find some that seemed to have fun and made you feel special. Our steward never seemed to materialize but the room was clean and presentable. This was just a very disappointing cruise. Food was as I said decent, Osheehans was our favorite. The buffet was goos as well and the Shanghai Noodle Bar was also one of our favorites. Debarkation was horrendous. No organization and there was major chaos. At this time I would not recommend Norwegian Cruise Lines and our plan is we will not be cruising with them again. I have been on 2 Carnival Ships, 1 Princess and 1 Royal Caribbean, All of those I would recommend. Read Less
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