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Cruise Ratings
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1 Helpful Vote
Sail Date: April 2019
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, ... Read More
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, inefficient, and ill-trained. The manager tried very hard to correct the immediate issues, but because it was freestyle dining we got different servers every meal, and it seemed as if each server disappointed us in a different way. Just a few examples.. Mistakes causing delays which caused us to rush the end of the meal or miss our following event. Some vegetables, like onions and garlic often had the outside paper skin. Sloppy pouring of water, coffee and wine. Mostly it seemed they were slow and didn't pay attention. Many of the handrails were loose and many handrails were sticky (soiled). The entertainment was mediocre, the violinist and the aerial acts were excellent, the saxophonist was inaudible above the accompanying musicians, the escape artist and the tango dancers were boring, the comedians were somewhat entertaining. We did not go through passport control in Europe which means there is no entry stamp which could actually mean that I am illegally in Europe. The cabin and cabin steward were excellent. Overall, I would not recommend NCL. Read Less
3 Helpful Votes
Sail Date: April 2019
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text ... Read More
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text cruise mates each person is charged $9.95. This is free on HAL. Drinks are expensive food was ok. Wish offered more selection at the buffet same fare every day. Plus no theme nights can you believe they did not have any celebration for Cinco de Mayo! Also the TV channels had no MSNBC or CNN just FOX, whats the deal with that? So if you wan't real news you had to watch BBC, but even that was turned off toward the end. I think Holland America is better because they offer the NY Times online or printed copies for no charge.But being a captive audience on a transatlantic cruise with only FOX news! That aside we loved the cruise the price and itinerary was fantastic! Read Less
4 Helpful Votes
Sail Date: April 2019
We chose to cruise on the Breakaway since we’ve never been on it and have cruised her sister ship the Getaway 5 times. The ship is almost identical to the Getaway. We are platinum members and are very familiar with the latitudes program, ... Read More
We chose to cruise on the Breakaway since we’ve never been on it and have cruised her sister ship the Getaway 5 times. The ship is almost identical to the Getaway. We are platinum members and are very familiar with the latitudes program, freestyle dining, specialty restaurants, comedy club, shows, etc. The music on the ship was outstanding,especially the group of talented musicians in Guilty Pleasures in Syd Norman’s. Wow! Do they know how to rock! Wish the venue was bigger as they attracted a huge crowd and after not getting in the first time we tried, got there an hour early to enjoy their performance. As usual the food on the ship was delicious. However, we found some of the servers not to be as happy and competent as on other Norwegian ships. Michele Baland and Heath Harrison, the comedians on board were hysterical! What fun! The magician was very talented and taught us some magic. Mike from cruise next was very helpful and pleasant and so were the staff manning guest services. Unfortunately, we had quite a few disappointments on this ship. I’m happy it wasn’t my first cruise on the Norwegian line or it may have been my last. We booked our trip with Vacations to Go, whom we use frequently. Part of our package was paid gratuities. There was a problem with Norwegian not letting the ship know that so we were getting charged. Took a few days and some stress getting that fixed. We had a room steward that was on his first time out. The first night I asked him to please take out the extra bedding from the drawers under the sofa so we could store our clothes in them, asked for soap,ice and hangers. I gave him a tip because I felt I asked him for quite a few things. I didn’t know at that time he was new. We went to dinner and came back and never received any freestyle daily or our latitudes paper. We missed our chance to go on the ship tour because we didn’t sign up since we never got our info on time. Our steward surely didn’t know what was going on. We spoke to the 11 th floor supervisor, Richard who told us he was new and he would take care of it. Through the week everyday we were missing something. The card to change the time, a bathmat, would give us clean towels but leave the dirty ones on the floor, charge us for RedBull from the mini bar when we never even opened it nor have ever had a Red Bull. He told my husband that he was confused. We needed to go to guest services again to get that taken care of. We let things slide because he was new. The icing on the cake was the last day. We left the room to hear the Captain speak then lunch and came back to see our cabin wasn’t cleaned. It was after 3 so we knew it wouldn’t be done till the evening. We started packing up our suitcases then got ready to go to our dinner at Cagney’s then to hear a band in the atrium. At 10:45 we went upstairs to put our luggage out so we could come back down and listen to the band and dance. A nice way to end our cruise. That all came to a screeching halt wen we came back to our room to find no one had been in there. Dirty towels on the floor, no clean ones for our morning shower, dirty dishes from breakfast still on the counter, bed not made etc. I was very upset as now we can’t do what we wanted to do because we need to put out more fires! My husband walked around looking for our room steward. Nowhere to be found. He ended up getting two clean towels so we could shower. I tried calling housekeeping and the phone just rang and rang. The steward that my husband got the towels from called the 11th floor supervisor, Richard. All he said was that he was sorry! I told him that it was his fault since I spoke to him In the begining of the week about these problems and he should have been supervising him. Surely this young man wasn’t trained correctly. Since he was new and Richard was aware there were problems, he should have checked up on him. All he did was send wine and strawberries to our room. We don’t even drink. So we spent the next hour on line for guest services to complain and record our problem so that the people that sail after us can enjoy a stress free vacation. We traveled with friends who had a cabin two doors down. I don’t want to speak for them but they received wine and strawberries too! Read Less
2 Helpful Votes
Sail Date: April 2019
Me and my husband decided to try Norwegian after being on 3 Royal Caribbean cruises. The ship is pretty new and clean. The cabin was great and clean we had an oceanview cabin. Things that we didn’t like: Service was very poor ... Read More
Me and my husband decided to try Norwegian after being on 3 Royal Caribbean cruises. The ship is pretty new and clean. The cabin was great and clean we had an oceanview cabin. Things that we didn’t like: Service was very poor comparing to Royal Caribbean. I really enjoyed dining at Manhattan Room – I liked the live music and the restaurant is beautiful, but most of the time service was so slow and the selection of food was poor. I asked for French Onion soup and was expecting the cheese to be melted on top like it’s supposed to be but no, the cheese was inside (it’s little things like that). Italian Restaurant and the Brazilian steakhouse were nice! Service was better! Alcohol: We were told we could bring 2 bottles of wine which we did. We didn’t get our luggage not until very late that night. The two bottles were taken away. I did not like that they opened the luggage without asking us for approval. Apparently the corking fee is $15 for each bottle. That’s horrible. Entertainment: I enjoyed the games by the pool! It was truly a great time! But I can’t believe that they have only 1 pool for 3,000 people. That’s insane! It’s very hard to find space near the pool too. I also think there weren’t a lot of things to do on the ship. No good shows. It was getting kind of boring after the dinner. I was very excited to watch the “Love and Marriage show” or whatever it’s called. But when we arrived to the Atrium, there were barely any place to stand I’m not even talking about sits. It would be better for them to do the show at the theater, so that way everyone can sit down and enjoy it. Disembarkation day: It took us more than an hour to leave the ship and we were carrying our own luggage. It was way too long. We won’t be back. Honestly in our opinion RCI is so much better. The food, the service, entertainment was so much better. Read Less
2 Helpful Votes
Sail Date: April 2019
My wife and I are avid cruisers. We're usually among the younger couples on a cruise, but we've literally cruise around the world on many cruise lines and many many ships. But, I had never cruised on NCL. After hearing some good ... Read More
My wife and I are avid cruisers. We're usually among the younger couples on a cruise, but we've literally cruise around the world on many cruise lines and many many ships. But, I had never cruised on NCL. After hearing some good NCL reviews from my inlaws, we all planned a family trip together and off we went... Let me start by saying our first day started with car troubles. It happens. But on our ride down to Miami we read our cruise documents and were a bit concerned with the 2pm deadline to be on the ship. The ship wasn't scheduled to leave until 4:30pm and having been on many cruises, we know some people take their sweet time getting on last minute. Still, we called NCL to be cautious (car issues we had made it a tight window to get there by 2). The NCL rep on the phone said 2:30pm was the cut off. Our in laws, who had boarded, asked and were told 3:30pm. It would be nice for NCL just to be honest and clear with this information. Despite best efforts, emergencies do occur and people need to know the honest time. If they cant make it, let them know and they can turn around before driving all the way there just to be turned around. The embarkation process was smooth as people mentioned. But no, there's no excitement, dancing or extreme friendliness. In fact, the security at the metal detector consists mainly of a group of gril gossiping about their lives and not really caring about the guests. I actually tried to make friendly comments and was ignored because they were too busy with non work related drama talk. But got on board quickly and our room was ready. It's true there was no guidance or assistance, just hop on and go find your room. Room: The room was a balcony and nice size. Plenty of shelf space. My wife LOVED the dryer in the room next to the TV as it actually warmed up and worked. Many cruises we've been on, she's left with wet hair as you cant bring one on board and well...cruise ships are notorious for weak hairdryers in the bathroom. Bathroom was larger than we're used to with plenty of storage. Shower was larger than normal and I liked the glass enclosure so you dont have to worry about water getting outside of the shower curtain because all is enclosed. Balcony was nice sized although I did have to make 3 requests which took 4 or 5 days to have the balcony sliding glass door tracks greased (it made loud squealing noises while being opened/closed which would wake the dead). Steward: a bit weird that he never came and enthusiastically introduced himself. I actually never met him but went looking for him about day 4 about the balcony door and I spoke into an opened room and he was in there cleaning. My wife said he DID check that we got all of our luggage on the first day but I guess we're just used to a formal "Hi my name is ... I'll be taking care of your room." We never had a talk, etc. But our room care was fine. Food: I researched a lot and we chose this for food quality. We were not disappointed. I never ate at the buffet (I'm over cruise buffets). Each night we went to either Taste, Savor, or Manhattan. Food was good and servers were friendly, good, and generally fast. We LOVED Manhattan. All 3 are free but Manhattan clearly shines with decor and dance floor with live music. I had some memorable deserts there. But memories of dancing with my wife were best. Taste and Savor have the exact same menus as Manhattan. Savor and Taste are the same, but across from each other. But are good. O'Sheehans: food was good. SERVICE IS HORRIBLE. I'd try to each lunch here as the menu is tasty, it's not a buffet, and it's free. First day...fine. Second day: I waited an hour and a half and never got my food. People in all tables around me would get up and complain to matrade in white uniform about not getting food, no service, not getting meals although others at table were done already, etc. But there was no look of concern on the guy's face. I sat there and attempted to not add to the drama. He never checked on me once or asked how I was. Eventually I left hungry. I order a chicken sandwich which is all I ordered. Apparently an hour and a half for a chicken sandwich isnt long enough. I went to the hostess stand and asked to talk to him. She called him and asked me to wait. After waiting 30 minutes for a seat and an hour and a half for food that never came, I waited 5 minutes and he never showed. I asked that he called my room. I walked away and a server chased me and said my food was almost ready. I refused to return after 2 hours of being ignored. Btw: I'm 6'4"...I stand out. I didn't think I'd get a call so I called guests services. He returned my call and offered to treat my wife and I to dinner at La Cucina the following night, which sounded good. But the main thing is I wanted service at O'sheehans to improve and be acknowledged. I returned the next day and he was working hard to correct the issue. Seems it took this to get things turned around. Unfortunately, the service at La Cucina the following night was horrible. We never saw our server after our order. People around us left without ordering desert although they were still hungry. Our food was "ok" but not great. My wife thought the salmon was salty. My meal was cold. We weren't offered desert under the "apologized arrangement " so we left and went downstairs to another restaurant. While there we ran into the original matrade who was wondering why we had not had desert at La Cucina. We informed him that we weren't offered it. He insisted on bringing my wife tiramisu from the restaurant and she enjoyed it. Apparently there was another misunderstanding and we should have been offered desert. Anyways, his efforts were appreciated. But bare in mind that that meal would have costs us $120 had we paid (it's an ala carte restaurant) and all meals in free Taste, Savor and Manhattan were better. O'Sheehans is definitely a sore spot regarding service on this ship. Excursions: didn't do any. We've been to these ports many times and opted for walks or beach days. Pool area: full of all sorts of people who never get out of the pool yet drink all day. HMMM...pool was always packed never got near it. SHOWS: Saw Burn the Floor and Rock the Ages. Loved both. Also see Burn the Floor at Manhattan dinner one night. They're very talented. BANDS: Jamaican band in atrium and in Manhattan played hits from many groups like The Righteous Brothers and are great. Activities: didnt do many. The "escape room" isn't really an escape room. Its disorganized and doesn't make sense. We did mini gulf upstairs and it was fun. People did rope course and rock wall and seemed to enjoy. There's 4 water slides. Didn't do casino or bingo but theatre seemed full of bingo players. If you eat at the Noodle Restaurant prepare to SMELL LIKE SMOKE due to casino smokers sharing the space. DISEMBARKING: Great and quick. Inlaws got stuck for nearly 2 hours though. Guess its luck of the draw. Fitness Center: big for a cruise. Tons of cardio equipment. Dumbbells but no barbells. 2 Smith machines. A stretching room and a spin cycle room. I liked how they didnt try to jam spa packages down your throat like most cruises. Comedies: weren't very funny. Photographs: photographers seemed inexperienced and unsure of angles, people arrangement or what to do with rude guests who walk in front of their shots. But I do like how they don't annoy you with photo attempts the entire cruise. Also, the photo area is VERY organized with photos in individual cases, not laid out everywhere. Stores: same ole same ship stores with cheap invicta watches thatv you've seen on ALL CRUISES. Gave cruise 4 out of 5. Would have been 5 if not for O'Sheehans service and watching many people experience what I did many times and on many different days. It's an issue. Read Less
1 Helpful Vote
Sail Date: April 2019
Third time on the NCL cruise line. One tends to get hooked when you’ve Enjoyed one cruise...what vacation can you go on and wake up in a different country every morning, eat unlimited food, enjoy entertainment at your leisure and just ... Read More
Third time on the NCL cruise line. One tends to get hooked when you’ve Enjoyed one cruise...what vacation can you go on and wake up in a different country every morning, eat unlimited food, enjoy entertainment at your leisure and just relax on land or shore. Plus, meet people that are always happy and without all their daily cares? I went with my 87yr old mother and her best friend from College. We stayed in a balcony suite (which, is always nice to have when you're anywhere and want to see God’s beautiful and serene calm in the morning and sunset in the night). Embarkation was a breeze with my mother in a wheel chair. But even without it’s been a breeze and quite organized on all my NCL cruises. Disembarking took just a little longer but because we used their wheelchair service it was much faster. By the way, there were lots of people in wheelchairs and elderly. So, if your parents or grand parents would like to tick something off their bucket list - don’t hesitate. They will have great fun and get a renewed sense of not feeling that getting old means staying home. Since they had no interest in the Western Caribbean (Honduras, Belize, Costa Maya and Cozumel) - we did no tours but, we did leave the ship in Belize, Costa Maya and Cozumel. Ports were lovely and in the first two you could use their pools, free of charge and buy food/drinks, and it had shopping. Cozumel - we hired a taxi for $18 one way to Playa del Mia, paid $28 to use their pool, beaches and water slides. I think it was just a bit cheaper than purchasing a shore excursion on the ship. Food/ drinks, massages and motorized water sports were for an additional fee. There were also other choices that we could visit but my family and I always enjoy going there when we visit Cozumel. Entertainment was varied and always fun. I had been on the Getaway exactly a year before and the Bliss in December of 2018. All very similar and with great entertainment. Burn the Floor was an exquisite show. It felt like I was watching a $500 show for free. It was well choreographed, sexy, tasteful, professional and the outfits were beautiful - it was very elegantly done and extremely Then, we attended their comedy night - well, it was funny but could have been better. I had seen better before on the Getaway. The Atrium always had very entertaining events with guests as the entertainers - always a hoot. Even my mom enjoyed it! Newly wed couples, and the Perfect couples, karoke, etc. Then, since I was solo, I decided to have a little fun... so I attended the sólo meet up the first night but prospects were quite disappointing for women (ranging from 25-70). Not enough men that would be a catch or worth compromising your relationship for. Maybe because it was low season. MSo, there definitely was something for everyone. However, the evenings had fun entertainment from 10pm (salsa dancing, line dancing, glow night, pure Finally, staff were great, food was good not Disney great but acceptable - always lots to eat so one could always find something. And you’d never need to spend a penny at the specialty restaurants. Just don’t bother with the Shanghai Noodle complimentary restaurant - better food elsewhere on the ship, especially in the Garden café. And to work off the food, there were Stretch, Abs and Yoga classes every morning at 7:00am -8:00am, as well as, a great gym. After, one could relax in the Breakaway’s Thermal Spa, using their sauna, steam room, thermal lounge chairs and bading for some alone time before you set out to a smorgasbord breakfast and day of fun or just more relaxation and sun. ALL in all a fun time. Just one last thing - get a porter to help you through the lines and immigration (if he knows the ropes). Don’t know why people chose to self assist with their luggage and not use the luggage system on the ship the night before. It made getting off easier the next day and without having to wait for an empty elevator with lots of Luggage. Finally, if you intend to rent a car - I highly recommend using Enterprise car rental with their free shuttle bus going to and from the Miami airport. But you must have a confirmation to show the bus driver. NCL gets to be addictive and looking forward to another cruise before summer is over. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because some friends had been on a Norwegian cruise in 2018, and they had great things to say about it. We decided to take this cruise to celebrate our 20th wedding anniversary (September), we travelled with another ... Read More
We chose this cruise because some friends had been on a Norwegian cruise in 2018, and they had great things to say about it. We decided to take this cruise to celebrate our 20th wedding anniversary (September), we travelled with another couple also celebrating their 20th anniversary (June). We had an absolutely amazing time! There wasn't a moment we weren't on the go and loving everything we did. We were on the ship for seven days and there is still so much we didn't do. The staff was great, always ready and willing to help with a smile. There is always someone to help you find something awesome to do while on board or even at shore. They will even help find other guests that are looking for similar things to do and introduce you. Our cabin was spacious and comfy, our steward kept it tidy and perfect. The food was amazing, everywhere we went. There was never a time that we had the same thing at the same place. The ship is massive and provided so many things from entertainment to relaxation. We spent a day in Miami before embarking, mostly shopping. We arrived early to board the ship, we did have a little time to wait before getting on. Once we were on we started exploring immediately. Enjoyed a few drinks while we waited to set sail, there was entertainment on the pool deck. Any time we left the ship it was a bit busy but the staff entertained while we waited in lines for our shore excursions. We travelled to Roatan, Belize, Costa Maya and Cozumel. There was shopping at each port right off the boat, I preferred Cozumel, but each port had it's cultural souvenirs that are worth checking out. If you're looking for a great pub night.. go to O'Sheehans, awesome food and lots of things going on all around you. In the main atrium there is always something going on there.. movies, comedy, music or my personal favourite was the game shows that brought contestants out of the audience, definitely a must see if you are on this ship. There was even bingo in the theatre almost every day. I would definitely travel with Norwegian again, and I would certainly go on the Breakaway again. Next time we will be bringing our kids, there were so many things we said "they would love to do that" . Read Less
1 Helpful Vote
Sail Date: April 2019
It was my wife and I first trip in 24 years . We embarked out of ny and it was a total mess so disorganized finally on board after a 3 hour wait to find our room was not ready for another 2 hrs and our luggage didn’t get to our room ... Read More
It was my wife and I first trip in 24 years . We embarked out of ny and it was a total mess so disorganized finally on board after a 3 hour wait to find our room was not ready for another 2 hrs and our luggage didn’t get to our room until 8pm . Finally on our room we were greeted by the sounds of metal banging in the floor and ceiling . The stateroom smelled like an outhouse and the whole fifth deck smelled like it to . The atm was shut of the minute we left port so the could charge us when we charged anything to our room account . The entertainment was good but it was held in a small area and was always sold out because of the room size. There was hardly no communication as to what was going on on the ship by the time you found out about an event it was full . The casino and drink attendants were so slow by the time you got to order a drink and when you got it was about an hour and it was usually wrong . Disembarkment was worse than embankment it took almost 2 hours to exit the boat and get through the terminal . Then after your cruise they place a hold on your account for up to eight days even though they were paid in full before you exited the boat for example if you paid them 3200.00 they placed a hold on your bank account for an additional 3200.00 . So I advise using anther account for your trip otherwise it will cause problems with your bank if you don’t have the funds to cover the hold amount . They could give me a cruise for free and I would not take it Norwegian sucks Read Less
2 Helpful Votes
Sail Date: April 2019
First, let me say that we have not cruised in about 10 years. We are retirement age people who cruised often as a family with our 2 children. They enjoyed it more than we did. Recently, we decided to give it a try again and visit some ... Read More
First, let me say that we have not cruised in about 10 years. We are retirement age people who cruised often as a family with our 2 children. They enjoyed it more than we did. Recently, we decided to give it a try again and visit some cities we've never been before, namely Victoria and Vancouver in British Columbia. In the past, we cruised on Royal Caribbean, Celebrity and Princess. These were standard size ships (2,500 to 3,000 passengers). The Bliss is a new (almost 1 year old) "Mega" vessel with a capacity of over 6,000 passengers (although the ship lists it at 4,000 passengers). And despite its immense size, no matter where you go, you were always jammed in with a huge crowd of people. On this ship, be prepared to do a lot of walking. From the back end of the ship to the front (or other way around). Or going up or down stairs from one deck to the next. The elevators on the ship were always jammed with passengers all day and night long. My wife found it very difficult to get around, having had knee replacement surgery recently. • I'll list all the "pros" of my experience first: • Entertainment: "Jersey Boys" was the best show on the ship. Standing ovation. Get your seat a 1/2 hour before the show starts, because it fills up fast. "Havana" was a good latin song and dance review. Elaborate costumes and stage decor. The stand-up comedians were terrific, hosted by Tim and featuring Jay Black and Larry Omaha. Book your seats on your first day on the cruise at the theater asap. I did not go to the Cavern Club shows. Way too late for us. However, "Siglo", their resident rock band that played at functions around the ship (the atrium and the pool) throughout the day were awesome. Be sure to go to the functions at the atrium, there's a lot games and shows with lots of audience participation. If you can find an empty seat, grab it fast. • Food: The best specialty restaurant for us was Cagney's steakhouse by far. Great Prime Rib (16 oz). La Cucina was good, not great. But "Q" was very disappointing and hardly anyone besides us were in the restaurant. I guess they got the word of mouth on it. The main dining rooms are good, The Manhattan room is the best of the mains, be sure to book a dinner reservation (even in the main dining rooms) or else you will wait in a long line before you are seated. Beware the breakfast and lunch service in the main dining rooms are slow, but sometimes a better alternative than the buffet. The Garden Cafe (the buffet, on deck 16) is a mad house. It's the largest buffet restaurant we have ever experienced anywhere and you can have ANY kind of food that you can imagine (asian, italian, mexican, deli, salads, on and on). But you have to scramble to find an empty table and you have to dodge and weave around the other passengers getting their food. Overall, the food at the buffet is standard in quality. Our cabin: see my separate review • The observation lounge: what could be bad about lying on a long lounge chair with a pillow behind your head and overlooking the ocean along with a drink and a snack, This is the observation lounge, a quiet area one deck below the buffet. • The Cons: • The elevators were always jam packed! I would have taken the stairs if my wife wasn't with me. • Excursions: because of scheduling problems, our time at the cities were very limited to a short quick afternoon. Plus, because of the number of passengers, we were very slow in disembarking the ship. Very frustrating. Overall, the cruise had some great aspects with a few not so great aspects. If you come in with a positive attitude and are not annoyed by the bad aspects, you'll have a great time. If you read this review you will know what to expect and figure out how to avoid the bad and indulge in the good. Good luck. Read Less
Sail Date: April 2019
It's one of the few ships that offers a studio room for solo travellers. This makes cruising much more affordable so I can cruise more often. The solo concierge is excellent and ensures that everyone is taken care of and the solo ... Read More
It's one of the few ships that offers a studio room for solo travellers. This makes cruising much more affordable so I can cruise more often. The solo concierge is excellent and ensures that everyone is taken care of and the solo lounge is a great place to escape from noisy children and obnoxious people. The coffee in the solo lounge is the best on the ship. There are plenty of places to dine with The Local being one of my favourites, but Taste and Savour are also excellent The adult area on the aft deck has two hot tubs and a bar and is a wonderful place to enjoy the scenery. It was the perfect place to view the Golden Gate Bridge sailing out of San Francisco. The crew are attentive and the food was always good. Certainly heard no complaints. The port in Victoria was excellent although a long walk from the city, however again no complaints. The weather was perfect and there was plenty to see and the path to the city was well marked. Embarkation in Los Angeles was a breeze and went much better than I expected. Disembarkation in Vancouver was also quick and painless. I would recommend this ship, especially to solo travellers. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise because the itinerary was appealing and it had good value. We did not have time to explore Miami before we left, but we had been there before and found it to be a nice city if you can handle high humidity. ... Read More
We chose this cruise because the itinerary was appealing and it had good value. We did not have time to explore Miami before we left, but we had been there before and found it to be a nice city if you can handle high humidity. Embarkation went fairly smoothly. We were on the ship by 12 enjoying our first cocktail of the cruise. On the other hand, disembarkation was a complete nightmare. It was the worst experience we have EVER had leaving a ship. The original, final port was supposed to be Barcelona. However, at some point in time, the final destination was changed to Tarragona with Barcelona in parenthesis, which on other cruises indicates an alternate name for the same city or a city located close at hand. Ex. Thira (Santorini) The reason our ship was shunted to Tarragona, which as it turns out, was more than an hour away from Barcelona, was because Norwegian had also scheduled the Epic, a mega ship with our EXACT itinerary. GRRRR! Just hours away from Epic, the Jade was also scheduled & appeared in port at least once with us. That meant a mad scramble for cabs and overcrowding in historic sites and eateries. Also, the Epic was so monstrous, that Barcelona could not accommodate both ships. That meant, our ship was dumped at an industrial port with no clue how to process passengers through immigration. It was a mad house. We couldn't leave on foot because of security. We waited for our own charter bus they wouldn't let in, because all the ship's shuttle buses had priority. (Norwegian had offered to "help" people get to Barcelona for a mere $30 pp. via their shuttles.) While trying to exit the ship, crew members had been given conflicting information about how to direct people and there was an area where 2 different lines were snaking in opposite directions. In short, it was an awful experience and by the time we got our pre-reserved ride, we arrived in Barcelona 5 hours later. This disembarkation fiasco and the double booking of other Norwegian ships at the same ports, will be at the forefront of our minds when considering whether to sail with Norwegian again. Read Less
5 Helpful Votes
Sail Date: April 2019
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 ... Read More
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 for hospital bill, for spoiled food she ate, right at their restaurant. Nothing to do in this boat, Cruise director was terrible, not enough seating, not enough accommodation, long lines at restaurants. Entertainment was horrible. They cut the trip short, less than a week before departure, they changed the destinations twice, a couple of days before departure. Charged 169 per person, for transportation to Paris, just to stay there for 3 hours, The line on the Service desk was long day and night, that's how everybody was disappointed. They had the same band, of four guys playing songs from the 70's a few times a day. Food was terrible, service was terrible. NCL, never again! Read Less
1 Helpful Vote
Sail Date: April 2019
This was our first Norwegian Cruise and we have a great time. The ship was refurbished and nice. Cabins still need some minor tweaks but overall it was a great experience. This cruise had an unlimited drinks option which made this a great ... Read More
This was our first Norwegian Cruise and we have a great time. The ship was refurbished and nice. Cabins still need some minor tweaks but overall it was a great experience. This cruise had an unlimited drinks option which made this a great value. I will certainly cruise Norwegian again very soon. Also, I was not sure how i would feel about the freestyle cruising option but it worked perfectly for travelers like our family. We like the option to do and move at our own schedule. I can't wait to take my kids on a Norwegian cruise to see how much they enjoy it as well. The service was great by the staff on board the ship as well especially in the dining halls. We had great experiences in all the dining facilities. We did not book any shore excursions but we did go ashore and do things at our own pace. I like that option as well. Read Less
1 Helpful Vote
Sail Date: April 2019
Hello. I was looking for a cruise to wind down and relax. However the cruise was a tornado of dysfunctional proportions by the cruise line. I get to the window and give them my passports. They ask for my room number. I offer it. The lady ... Read More
Hello. I was looking for a cruise to wind down and relax. However the cruise was a tornado of dysfunctional proportions by the cruise line. I get to the window and give them my passports. They ask for my room number. I offer it. The lady says, no the room number on the website is not your room. The supervisor female comes over and says they double booked us. Here is our number to our room. They gave us 2 sets of keys Incase (liability) all day long. We tried our room number from the website a gentleman and his female were in the room. He got angry with me from entering. Clearly NCL screwed up. Days 1,2,5 we had a toilet not working. I called days 1 & 2 to fix it. On day 2 the toilet comes out of the wall. I called guest services no answer, I tried again, finally someone answered. I said “didn’t you guys put the toilet back on after fixing it” I had charges from this other couple on my bill. I had photos on my card of this same other couple. On the day we were supposed to leave, I never got a letter that affords my group to be taken to Miami airport. Went down to the desk asked for the letter. The room number on the letter was different.... again. Plus all the charges on my bill were someone else. By fighting when them days 1,2,5 I was mentally exhausted by 8 pm. I had anxiety from the stress and my grandmother so angry. My grandmother has been on lots of cruises but this one was beyond her comprehension. I asked for a full refund. I didn’t enjoy at all. It didn’t live up to the amount I paid. The food was OK like a upscale Disney Park. The people working on the boat always smiling and exceptional. But no one has authority. Even when this guy hit me. No one took a interest in my concerns or safety despite writing in the comment box. And NCL never responded to my email. So. I would not recommend NCL Dawn. In good faith I was looking for a apologize. Don’t know if I will ever get it. The toilet came out of the wall bruised my leg. Just a really bad time. Read Less
3 Helpful Votes
Sail Date: April 2019
I gave this review a very good. Here are the positives: Must see entertainment, Burn the Floor, Cirque Dreams of Steam, and Million Dollar Quartet. Casino review: Blackjack very bad to play house had extreme advantage because the Casino ... Read More
I gave this review a very good. Here are the positives: Must see entertainment, Burn the Floor, Cirque Dreams of Steam, and Million Dollar Quartet. Casino review: Blackjack very bad to play house had extreme advantage because the Casino uses a shufflemaster. For people who dont understand this the cards played are put right back into the hopper so theres no rhyme or reason as to what card would be coming out next. Poker Tournaments were two days supposed to be 3 days but one was cancelled when private island tour was skipped because of weather at sea. Overall tournaments were satisfactory I wasnt very pleased that after playing an hour or so and there were only 8 of us left that someone could buy in and play the final table with us with a buy in of 100 for 2000 chips and an addon for 4000 chips. It gave a distinct advantage to the new player. Deal or No Deal game was very entertaining. The Spa seemed crowded in hot tub area and was uncomfortable when people jumped in IE 4 guys in one tub just didint sit right with me. Should maybe be some times scheduled for the Hot tub for individuals. Salt room was nice and showers there were very good . Staff and crew members were very cordial and friendly. Maid service impeccable. Casino hosts were very professional. Food everywhere exceptional. Cons: They lost our luggage on 1st night and we missed out on formal dinner with suits and nice dresses because of it. Also when we arrived at Port Canaveral for stopover it was only 4 hours to visit Sea World and after hr drive made it 3 hrs or less. Private Island trip cancelled missed out on snorkeling . Also rooms were lit by a key card and you need this card to use the bathroom too this would have been a nice thing to know upon entering the stateroom. Enjoy Your Cruise!!! Read Less
1 Helpful Vote
Sail Date: April 2019
This is my first cruise on Norwegian. Since I've done 2 RCL last year, those experiences were still fresh on my mind so I compare the three ships. Sadly I must say that Norwegian is like many had lamented, lagging behind other leading ... Read More
This is my first cruise on Norwegian. Since I've done 2 RCL last year, those experiences were still fresh on my mind so I compare the three ships. Sadly I must say that Norwegian is like many had lamented, lagging behind other leading cruise lines now. Ship: Escape is quite impressive in size and plan. I like the water slides/park, rope course, and very nice mini golf course. Escape also seems to be rocking harder at similar weather, and definitely shakes (at 6th floor MDR you can clearly feel the tremble - as if someone's shaking legs at your table, and you can feel it at times even in the 16th floor Garden Cafe!). Can't help but think of the listing incident. Our last day had huge wind - 70+ miles, waves several meters high, but we were safe. I do like the casino not being as smelly as some other ships, and the atrium always having some interesting activities. Summary: RCL wins because they offer surf simulator and flight simulator. Skating rinks, rock climbing etc. And overall smoother ride. Cabin: Had mini suite on Escape, and Balcony on Allure/Anthem. I like Escape's cabin number plate, with "make up room", "at home", "do not disturb" indicators. Size wise they seem similar, but mini suite had bigger/nicer bathroom. The biggest complaints I have against Escape are listed further down in cabin review Summary: Easy win for RCL here. Food: MDR was a semi-disaster. Even if you go there at an early time, you might have to wait a bit to get in. The menu had few things special usually, and you have to wait a super long time for any course. The waiting staff were slow refilling (my water glass was empty and 10 mins past no one filled it up. I finally got a chance to ask the waitress and it took another 10 mins to get it). It was so bad that after the first 2 days, we went to Garden Cafe pretty much all the time. Norwegian claimed "Nobody does dining like Norwegian". They're right - we haven't seen a slower MDR on Carnival, RCL, or Celebrity! Anthem/Allure MDR was quite efficient and always had something interesting to order. I think it's not that Escape staff was bad, but they seem very short on hand in MDR. One waiter has to deal with many tables. It almost makes one think Norwegian deliberately drove traffic to Garden Cafe. But at least Garden Cafe is its saving grace. It's much better than RCL's horrendous windjammer. There's barely any long lines in Garden Cafe AND never ever had one had to wait outside the Cafe waiting to get in. Windjammer of RCL is small and jampacked, had food that's not that good and a few times had lines 20-30 mins long waiting outside to get in! We ended up mostly using MDR on RCL. Summary: RCL edges out, only slightly. Much better buffet on Escape can't fully compensate for the huge lack of finer dining option (sans paying extra for specialty dining). Entertainment: We booked every show, including escape room (you should book them right after you get on ship, in the box office) on Escape. The main, Broadway-quality show, After Midnight - nearly everyone of us fell asleep during some part of it. It's great singing, great showcase of jazz. But not including other music style AND without a real plot made it boring. The comedy shows were fine, same quality as other ships. The staff talent show - I was wowed. Grace from the O'Sheehan packed a powerful voice. She's in the wrong line of work and deserves a better stage. The Chinese dancer was quite professional and chose music nicely with good choreography. The magician was fine. Later ones were not as good but still quite impressive. The Knights - a huge letdown. They picked mostly obscure songs from the most famous knighted singers, and the few that were famous, you can't tell until the 3rd line! Somehow they managed to take every song and sign it in their own way, and not a good way! Their voices were ranging from OK to very good, but they shouldn't be singing pop songs. One of them should be belting out Broadway hits instead. Dizzy the magician was great! He's really funny and had some very nice tricks that I still scratch my head. But the real surprise was Choir of Men. I never heard of them before but they were fantastic! Like Knights, they took famous songs and sang in their own way, except it's a very good way! One of the Knights member joked at the end of their show said a Choir of Men member "came to watch their show on his off day, just to see how it shouldn't be done". It's actually true. Where Knights failed miserably, Choir of Men triumphed. From a powerful rendition of Adele's Hello to touching love ballade (not sure whose song was it). They chose different voices for different songs and nailed most of them. The bar tender, sadly, did not have a great voice but was tasked on two songs not well suited for him, particularly Sia's Chandelier?? He couldn't really do it, despite the nice harmony created by the team. But overall this is a 5-star show. I'd say don't miss Dizzy's show and definitely not Choir of Men! Activities wise it's similar to RCL, and the atrium big screen is nice for both simultcast and other activities. Summary: RCL still wins out easily. Anthem had We will rock you and Allure betters with Mamma Mia. Both had some impressive acts flown in to perform some shows and every show on RCL ships were quite good. The escape room on Escape is very similar to the one in 270 on Anthem, so that's even. Pool: Didn't really use it much. Hot tub usually quite busy, including spice H2O. The waterfall was quite gimmicky. Summary: RCL edges out slightly with bigger and better equipped solarium vs the small spice H2O. Fitness: Escape has decent size, and better classes at a slightly lower price for unlimited. It's way more packed the first two days than both of the RCL ships too. But one equipment had a bad seat from beginning till end of cruise despite that they said they called it in a while ago. Summary: This might be the only Norwegian win here. Port: Bermuda is nice! I like the beaches all looking different. View from lighthouse was very nice too. We heard various opinions that said Elbow Beach had the pinkest sand, or Horseshoe had the pinkest sad. But as we discovered, Jobson's Cove definitely had the pinkest sand of the 3, and possibly all beaches! One thing though - don't pick up anything translucent on the beach. And if you don't have place for your snorkeling gear, don't worry. Most of the beaches had few fishes. Horseshoe had like 10, Jobson's Cove had 4. My son said he saw more fish at the Garden Cafe... (There is actually reasonable number of fish at Tobacco Bay though, which has nice rock formations too). BTW surprisingly, even though the water's cold, once you get in, it wasn't so bad. On nice sunny April days, you can swim. We didn't book any excursions and didn't feel the need to. Took Escape's ferry to St. George and most other times were using public bus and ferry (bought bus tickets in post office). That was fine - the bus was slow and no clear schedule at individual stops, so we took taxi at times too. Final verdit: While we enjoyed our trip quite a bit, Norwegian was disappointing as it had the same price as RCL but definitely failed to provide the same entertainment and service. Read Less
6 Helpful Votes
Sail Date: April 2019
My husband and I were split. I wanted to travel to Hawaii and rent a house/condo and do some island hopping so we could spend more time in each place and he wanted to cruise. The NCL Pride of America offered a bit of both. We spent two ... Read More
My husband and I were split. I wanted to travel to Hawaii and rent a house/condo and do some island hopping so we could spend more time in each place and he wanted to cruise. The NCL Pride of America offered a bit of both. We spent two nights in ports, so you didn't have that rush to get back to the boat which was a nice change of pace. The ship was clean and well-maintained, but the stateroom was a little smaller than other cruise lines. There was plenty of room to spread out and enjoy yourself. Overall the cruise was a great experience and I would highly recommend it. This was our first time cruising NCL, so things were a little different. First is the "anytime dining." We prefer to have a reservation, sit at the same table each night and get to know the wait staff. Here you sit somewhere different every night, even in the same restaurant. We learned once you get on board that you can make reservations at all of the restaurants (except buffet), but you sit at a different table each night. And note, the times fill up quickly, so don't delay if you want a specific time. Turned out to still be really fun because the wait staff were delightful! We met waiters and waitresses from all over the US and they remembered us from night to night. They would come over to our new table and greet us and ask about our day. One staff member saw us in port and yelled to us "Hey, North Carolina friends..." and then came to talk to us. She didn't have to take her limited shore time to say hi, but she did. Another member of the wait staff is Turkish and my mother speaks Turkish, so they spoke to each other for days. I say all of this to emphasize that the personal touch was still there. There were a variety of activities during the day and evening that appealed to a variety of age groups and interests. We particularly enjoyed the piano entertainer/singer as he played music from the 50s to the 90s. It was great because the age range on the boat varied by that or more! We were a little disappointed in a few of the other entertainment options. The show times also made it tough for people who choose to eat a little later. We often dined at 7:30 which meant we couldn't see the later shows at 8 or 8:30 p.m. Yes, we could have chosen to eat earlier or quickly, but we like to hang by the pool until around 4 or 4:30 p.m., go back and take a nap, then get ready for dinner and have a drink before going into the dining room. And clearly, based on what times were available when we tried to make reservations, many others preferred to dine a little later, too. So this wasn't just us. Napa Wine Bar was a delightful place to have a quiet drink and chat before dinner! It was dark and quiet so it really helped set the mood for a relaxing dinner. Our 14 year old son is a sports fanatic, so he enjoyed dropping by the Gold Rush Saloon to check sports scores from time-to-time. The back pool bar also had a TV and we were able to keep an eye on the NFL draft from there. Another disappointment was that they put a great guitar player in the Gold Rush Saloon and that was a poor choice. TVs were on with sports and people were rowdy, so you couldn't hear him. He would have been much better somewhere else. We learned while on the ship that because it sails under the US flag, 75% of the crew members are US citizens. Just an interesting fact since most other ships employ crew members from many different countries. We enjoyed meeting crew members from NC (our home state) and hearing their stories about why they chose to work on a cruise ships when we asked. My parents also traveled with us. My father is a Vietnam veteran and really appreciated the veteran reception the ship hosted. He said there weren't many people there, but it was a nice way to recognize their service and meet others on the ship who also served. There are PLENTY of shore excursions designed to meet your interests, so you are never at a loss for things to do. However, they are pricey. In most ports you can find the exact same excursion for much less if you are willing to do a little legwork. We talked to a lot of people who rented a car in port and did their own exploring. In Hawaii (Hilo I think), there was a Hop On Hop Off bus for $20 that made 7 or 8 stops. A lot of people did this and really enjoyed it! We chose one excursion a day and did most of them in the morning. We were up anyway since we are from the east coast. We would get back to the ship by 12:30 or 1:30 p.m. and that allowed us time to eat and still get some pool/relaxation time every day. We went rappelling down the waterfalls. Note here - this is a level 3 activity and it was every bit of that! IF YOU AREN'T IN GOOD SHAPE, DO NOT sign up for this. But if you are in good shape and looking for an adventure, this is a great one. Beautiful views and super fun guides! Our 14 year old son did this with us and LOVED IT! There are several opportunities to take a helicopter tour. We did ours over Kilauea. I was expecting a smoking/lava volcano and that is NOT what we got, but we are still glad we did it. We saw an older volcano that had the smoke plumes coming out of the top, but Kilauea was just a small fissure and none of them had any lava or red/glowing rocks like you see in the pics. The views were spectacular, the guide gave us so much history about the Volcano National Park and the volcanos within the park and could answer all of our questions. We also went around some of the coastal areas and the views were fabulous! Other excursions included zip lining in Kauai, the mud bugs(ATV) in Kauai, a bus trip up to the Haleakala volcano, and snorkeling and dolphin trip in Kona where we saw 4 or 5 different pods of spinner and bottlenose dolphins right there at our boat! The trip up to Haleakala included a long, hairpin turns filled road. If you easily get motion sick, take some ginger candy and motion sickness pills. The ride up they gave you multiple opportunities to get off the bus and walk around, but there are no stops on the way down. Two people on our bus got sick coming back down. The mud bugs were fun, but it hadn't rained much so the trip was very dusty and pricey. Definitely one you can book on your own. But boy the views were awesome! Lots of movies filmed within the craters where we were traveling, including Jurassic Park and Jurassic World. Finally to the point of the second part of my review title...the extra charges. We paid for everything up front, or so we thought. Once we got on board, both my husband and father checked our accounts. We discovered that you still have to pay taxes on all of your drinks (usually about $0.50/drink) AND you pay $15+ a day/person for tips. We knew we had paid a service charge up front. When we went to guest relations, they explained that was for food and beverage. The other $15+/person/day is for the rest of the cruise staff. We certainly don't mind tipping but that was NOT made clear up front, nor do we recall seeing anything about that on the website. We ended up paying several hundred $$ extra that we weren't aware of. It isn't a big deal for us, but if you have a budget, make note of this and plan accordingly. The other pain point we had was disembarkation. What a cluster compared to other ships. First, you could select your departure time by picking up colored tags. That's great except they put the tags out on Thursday night at 6 p.m. when 1/3 of the ship's passengers were off at the luau. On Sat. morning, we woke up to lines snaking down the halls and room corridors with people and their gigantic suitcases all trying to get on the elevators to go down to the departure floor. The ship offers to take your luggage and you pick it up in the terminal, but it looked like half the ship chose to keep their bags and take them off personally. You couldn't move around all the people and luggage. My parents had an excursion that morning back in Honolulu and barely made it because they were stuck on the stairs for more than 30 min. No one from the ship offered to help them get off and make their tour. As for my family, we chose to put our luggage outside the door Friday night and let the ship's crew handle it for us. So we waited patiently for our disembarkation color to be called...and we waited...and we waited. They kept calling other colors, but never called orange. Finally they put an all call out for any passengers remaining on the boat to leave now. Several of us looked at each other and realized that we were all orange and they never called our color. So we left the ship and went to get our luggage. Three of our four suitcases were there, but one was missing. We filed a report before leaving and it's now 48 hours later and no word from anyone. I looked at our report yesterday when we got home and at the bottom is says, "Don't call us..." and if they don't find our luggage in 7 days they will email us and tell us how to file a claim, but we will only get $100 back for our loss. That suitcase included most of my dinner dresses, a pair of Jack Rogers sandals and another pair of shoes, at least 3 pairs of my shorts and several of our bathing suits, plus other items that I just haven't discovered yet. $100 won't touch the replacement cost for those items. We've also cruised Royal Caribbean and Princess. At the end of the day, if we have a choice, we'll likely go back to one of those. But for this trip, NCL offered the best option. You didn't waste 3-4 days sailing from LA to HI before getting to land. We were able to spend 7 full days on the islands and really take advantage of the beauty and splendor of Hawaii! Bottom line...take the trip! You will love it! Read Less
2 Helpful Votes
Sail Date: April 2019
Not even sure where to start for this review. Let's start with embarkation process, normal and not to bad. This ship had 4100 guests on it. By far more than anyone needs to deal with. Every restaurant we ate at was at least a 2 plus ... Read More
Not even sure where to start for this review. Let's start with embarkation process, normal and not to bad. This ship had 4100 guests on it. By far more than anyone needs to deal with. Every restaurant we ate at was at least a 2 plus hour dining experience. Once you received your food you never saw your waiter again. It took forever for them to take your order and then forever to receive your food and then you never saw staff again. I understand that with 4100 people there will be a wait with anything you do. Entertainment: The shows themselves were Excellent! Priscilla and Burn the Floor were absolutely amazing!! BUT no matter what you do on this cruise you HAVE to have reservations or you will most likely not be able to see it. The comedy shows we waited in line over 45 minutes PRIOR to the show and still only standing room only. The Room: We had a balcony. GORGEOUS views but the toilet and shower were literally surrounding the front door so if someone was showering you can't leave unless you expose the person in the shower. The disembarkation: a literal safety hazard. Took us over 2 hours to leave and we were all stuck in the stairwells. Terrible. Excursions: We felt rushed on everyone of the excursions. There were to many people and we were all kicking and pushing each other when trying to snorkel. Overall, I would try NCL again but never a cruise ship with this many people. Having to get to a comedy club an hour or more before it starts just to get a seat is ridiculous. Read Less
Sail Date: April 2019
Chose for the cruise for destination and ports. Service in dining rooms left much to be desired. Hostesses were rude and made you feel as though you were an imposition and not a guest. Servers were polite but very slow. Had to wait ... Read More
Chose for the cruise for destination and ports. Service in dining rooms left much to be desired. Hostesses were rude and made you feel as though you were an imposition and not a guest. Servers were polite but very slow. Had to wait 40 minutes for our brealfast to be served. We watched our food sitting for 15+ minutes, on several occasions, before being served. When it was served, food was always just lukewarm. Special requests were not honored. Often food ordered didn't arrive. I believe the prepaid gratuities lessened the service. In the past servers had to earn their tips. The specialty dining was very good. Food was excellent and service was excelllent. On deck barbeque was great! Room steward was great. Friendly and very attentive! Entertainment was enjoyable. Some of the recreational activities would have been nice to participate in but very expensive. The least expensive buy in for Bingo was $49.00. Overall it was an average cruise experience. Read Less
Sail Date: April 2019
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well ... Read More
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well I'd say. We were very impressed with the crew and service, no issues for us. Delicious foods, highly recommend the specialty dining. We had the alcohol package and took advantage of that. The servers were great, drinks were made well and with no reservation to mostly making any drink a double. Ship wasn't full but busy. Never felt like we waited long for anything. Great Stirrup Cay and Bermuda were our two highlights of the trip. Amazing places. Beach sand and clear waters - SO blue, fantastic. It was our first time there. Entertainment was good, we saw the Elements show and it matches a Vegas act for sure. Daily entertainment is a plenty, lots to see and enjoy. Really liked Dave (from Canada!) and his guitar melodies and many, many songs to sing along to. Pool deck was crowded of course, but still enjoyed that they had an adult only pool section and hot tub. It was myself and spouse, no kids and for us it was an excellent experience. No hesitation to sail with NCL again! Read Less
2 Helpful Votes
Sail Date: April 2019
We arrived at noon to embark and due to the volume of people, we had to make a line for emigration and it took us about an hour and a half to embark. Our first dining experience took place at the Venetian restaurant. We had a good ... Read More
We arrived at noon to embark and due to the volume of people, we had to make a line for emigration and it took us about an hour and a half to embark. Our first dining experience took place at the Venetian restaurant. We had a good experience due the service and food quality. After our lunch, we received an induction on the safety instructions which are mandatory by an international regulation. On the second day we went through a bad experience because we found bed bugs on both of our beds which we reported to customer service. Mr. Cardenas made immediate arrangements for the appropriate personnel to revise our room and we were moved to another room. Our luggage was taken by the staff as a percussion for laundry and steam cleaning for which we remained without our belongings until the following day. I suffered stomach flu with nausea and diarrhea during that night. I visited the medical center which prevented me from going to the excursion. The doctor ordered confinement with a special diet during 24 hours and I spent all Friday in my room. I wanted to watch TV all day and I discovered that there is a very limited channel selection which includes only one movie channel. I discovered that on the main menu of the TV there was an option for pay per view channels ($10.00) which in an air plane would easily be included on the fare. The lack of movie selection and the fact that I had to pay per view was frustrating and inconvenient. When my mother and her friend were able to go to the excursion that day and their experience was not the best because there was lack of guidance and they did not know where they had to take the bus to the Chacchoben Mayan Ruins. There was a lot of people and thy were going to different places so due to the lack of guidance it seem very confusing. We received the Freestyle Daily informational bulletin and we observed that some events are indicated as free but once you arrive, it is indicated that there is a cost to participate on them. We had the opportunity to visit the Garden Cafe, Venetian, Aqua and Bamboo which had variety and good service. The swimming pool was very small like a jacuzzi and there were so many people there that it was impossible to approach. The room service staff was friendly and professional as well as the waiters and buffet personnel and the customer service desk this made us feel well.We disembarked very early in the morning after breakfast and it was very organized. . Read Less
1 Helpful Vote
Sail Date: April 2019
Cruise director was wonderful. Waitstaff was kind, rooms were always clean. Atrium bartenders were not great. Shakers was amazing, as were all fine dining experiences. Entertainment staff were a hit or miss. Some were wonderful, others ... Read More
Cruise director was wonderful. Waitstaff was kind, rooms were always clean. Atrium bartenders were not great. Shakers was amazing, as were all fine dining experiences. Entertainment staff were a hit or miss. Some were wonderful, others were rude (without much of a reason) towards guests -I can recall the female British insulting another guest rather curtly and want too impressed. Costa maya is a bust of a shopping port, could do without it as a port since there wasn’t much to do and most of the shops are repeats of one another. If you fond something you’re interested in excursion wise just do it. Although there aren’t many interesting excursions in Costa Maya, which was a bummer. Harvest Caye is a letdown without the drink package. The beach and pool were fine if that’s how you’re looking to spend your day. Cozumel is wonderful! We went to Chichen Itza and loved it! Our guide was knowledgeable and entertaining. We wished we had more time in Cozumel. Roatan is nice but a bit dodgy in some areas. Just pay a cab driver to take you around the island. Read Less
3 Helpful Votes
Sail Date: April 2019
As a surprise for friends of ours (they had received the cruise as a Xmas gift) we booked the same cruise to Bermuda along with another couple. The surprise was successful and the 6 of us generally had a great time. Once we realized that ... Read More
As a surprise for friends of ours (they had received the cruise as a Xmas gift) we booked the same cruise to Bermuda along with another couple. The surprise was successful and the 6 of us generally had a great time. Once we realized that it was school vacation week (the couple we were surprising were teachers) we bid for The Haven as the other couple joining us had stayed in The Haven previously and felt that it would give us a bit of piece and quiet when we wanted it. Bids were successful, however, piece and quiet did not come with the upgrade. The Haven was full of kids which filled all three hot tubs and the pool day and night (we never got to use either). Parents appeared to have disappeared for the entire cruise and between wet towels being thrown around the pool area and loud games of Marco Polo we couldn't even enjoy sitting on the upper deck (pool is open for 2 decks). Our attempt to use the adult only pool outside The Haven was not successful either since the adults only rule was not enforced. Other benefits of The Haven were great but unfortunately overshadowed by the constant running, pushing, shoving, etc. We are not against kids (have our own) but were put off by the lack of parental control and lack of staff enforcing the rules. Cabin steward provided superior service, entertainment options were top notch and specialty dining very good. If we try NCL again it will definitely be a different time of year. Read Less
3 Helpful Votes
Sail Date: April 2019
We wanted to see Bermuda, and spend more than one day in port - this cruise fit the bill. Overall, a very good cruise, but there is room for improvement. First, the big positives: 1 - Balcony room was very nice - good bed, largest ... Read More
We wanted to see Bermuda, and spend more than one day in port - this cruise fit the bill. Overall, a very good cruise, but there is room for improvement. First, the big positives: 1 - Balcony room was very nice - good bed, largest shower (by comparison to other ships) we've seen, and a super room steward (friendly and helpful). 2 - Great cruise director and staff - personable and a lot of fun - no shortage of talent there. 3 - Good variety of entertainment options. 4 - Overall, a clean, nice ship. Room for improvement: 1 - While food was good, overall it was not as good as food we have had on Royal Caribbean and Princess. Less variety at the buffets than on Royal Caribbean and Princess. 2 - Maybe it was because it was a busy holiday week (Easter), but the bartenders were not as cheerful as we have seen on other ships. Also, while rest of crew was friendly, we received less "Good Morning" greetings than we have on other ships. While it might seem like a small, minor point, I think it definitely reflects on the overall friendliness of the entire crew. 3 - Deck 6 Atrium is a great place for the interactive shows and contests onboard with its neat high-definition wall screen. However, the overall size was too small for many of the events conducted there, leading to overcrowding and people fighting to get seats there, with the crowd overflowing into the Guest Services area. The situation could have been improved by moving the popular comedic adult games shows to a larger venue like the theater with more room. The games were a lot of fun, but the overcrowding hampered many from truly enjoying the shows. I have discussed the good, the bad, and now the UGLY: 1 - Only one truly poor thing, but unfortunately it was the last impression we had. The disembarking procedure was a horrible joke!! Two hours in a line winding from bow to stern, through halls and mazes in the main dining room, then on to the Customs maze (which only took about 15-20 minutes. No organization whatsoever, and a lot of angry passengers stuck forever between decks on staircases. Although groups of passengers were assigned departure times, none were observed or controlled by the ship personnel. Plus, handling your own bags made things move even slower. NCL - Take some lessons from Royal Caribbean - they have disembarking down to a science. When cruising on the Allure of the Seas, with 6,300 passengers, I was able to disembark, including Customs, in 15 minutes. With 4,000 on this NCL ship, it took another member of our group of friends over 3 hours - a total joke that quickly soured a lot of us to NCL. Again, overall a very good cruise, but if NCL could get its disembarking procedure totally changed, and tweak the few things I mentioned, it could have been a 5 star cruise. Read Less
2 Helpful Votes
Sail Date: April 2019
This was our 13th cruise, first with NCL. We have cruised Carnival, Royal Caribbean and Princess. This was by far the most expensive cruise of them all. We have friends who swear by NCL so we thought we would give it a try. We ... Read More
This was our 13th cruise, first with NCL. We have cruised Carnival, Royal Caribbean and Princess. This was by far the most expensive cruise of them all. We have friends who swear by NCL so we thought we would give it a try. We thought embarkation went smoothly, we were in boarding group 1. I will say from a technology standpoint, they seem to be behind the times. We thought the ship was beautiful, but way over crowded. They had a lot of events in the main atrium which opens up to one deck above. It was soooo crowded they had folding chairs for the overflow...seemed very cheap and not comfortable at all. Also, it was so loud you couldn't hear yourself think. Another observation is the hallways are so narrow due to having single cabins in the middle of the ship. This made walking down the halls a struggle due to cleaning carts, not to mention if you came up on a large person or wheelchair, you literally are stuck. We purchased the specialty dining package for each night. We do this on each cruise and do so because of the attention to detail and awesome food. Goodness, what a disappointment. The worst was La Cucina. We were not even acknowledged when seated, didn't receive bread and had to basically beg for refills. We both ordered filet with one being medium and the other medium well. They were both burned to a crisp.....and we had to ask them for a knives. The time between servings was also 45 minutes. We tried Teppanyaki (best of all), Los Lobos (below average food and slow service), Cagneys (fair) service was slow. We ended up cancelling all reservations for the remainder of the week. We received better service in Margaritaville, Food Republic and MDR. If not for these last three....dining would have been a total fail. The service and food in these last three were awesome and saved the day. Shore excursions were a hit or miss. We did Dolphin Trainer for a Day in Puerto Vallarta and it was a hit. I give it a 10 out of a 10. We did city boat tour in Cabo. It was awful. By the time we arrived (herded like cattle) we were placed with another excursion group (obviously same thing but called something different) and there were no seats together left on the boat. Really? You are going to put us on a boat for a tour with no seating left? We got of the boat. This was a huge disappointment. The entertainment was mostly good. We went to the comedians, Havana, Beetles show and Jersey Boys. We just wish there were other options. We don't mind the Broadway type shows, but love how Royal Caribbean keeps it interesting. They will do one production show but then the other night you could get a circus soleil type show. We got bored. The ship was sold out....kids everywhere that were unsupervised. This got old real fast. Also, our neighbor kept smoking on their balcony. I tried calling guest services multiple times, forget it, they won't ever answer. If you go down to the service desk, get ready to stand 50 plus deep in line. Another observation both my husband and myself noticed, what is wrong with most of the crew? They seem so unhappy and do not go out of their way. Our service was not terrible, but nothing awesome like other cruises we have been on. We chose to have a good time despite the things that bothered us, but will likely never cruise NCL again. When you spend more money and get so much less.....its a no brainer. Read Less
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