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Cruise Ratings
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Sail Date: April 2019
Chose for the cruise for destination and ports. Service in dining rooms left much to be desired. Hostesses were rude and made you feel as though you were an imposition and not a guest. Servers were polite but very slow. Had to wait ... Read More
Chose for the cruise for destination and ports. Service in dining rooms left much to be desired. Hostesses were rude and made you feel as though you were an imposition and not a guest. Servers were polite but very slow. Had to wait 40 minutes for our brealfast to be served. We watched our food sitting for 15+ minutes, on several occasions, before being served. When it was served, food was always just lukewarm. Special requests were not honored. Often food ordered didn't arrive. I believe the prepaid gratuities lessened the service. In the past servers had to earn their tips. The specialty dining was very good. Food was excellent and service was excelllent. On deck barbeque was great! Room steward was great. Friendly and very attentive! Entertainment was enjoyable. Some of the recreational activities would have been nice to participate in but very expensive. The least expensive buy in for Bingo was $49.00. Overall it was an average cruise experience. Read Less
Sail Date: April 2019
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well ... Read More
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well I'd say. We were very impressed with the crew and service, no issues for us. Delicious foods, highly recommend the specialty dining. We had the alcohol package and took advantage of that. The servers were great, drinks were made well and with no reservation to mostly making any drink a double. Ship wasn't full but busy. Never felt like we waited long for anything. Great Stirrup Cay and Bermuda were our two highlights of the trip. Amazing places. Beach sand and clear waters - SO blue, fantastic. It was our first time there. Entertainment was good, we saw the Elements show and it matches a Vegas act for sure. Daily entertainment is a plenty, lots to see and enjoy. Really liked Dave (from Canada!) and his guitar melodies and many, many songs to sing along to. Pool deck was crowded of course, but still enjoyed that they had an adult only pool section and hot tub. It was myself and spouse, no kids and for us it was an excellent experience. No hesitation to sail with NCL again! Read Less
2 Helpful Votes
Sail Date: April 2019
We arrived at noon to embark and due to the volume of people, we had to make a line for emigration and it took us about an hour and a half to embark. Our first dining experience took place at the Venetian restaurant. We had a good ... Read More
We arrived at noon to embark and due to the volume of people, we had to make a line for emigration and it took us about an hour and a half to embark. Our first dining experience took place at the Venetian restaurant. We had a good experience due the service and food quality. After our lunch, we received an induction on the safety instructions which are mandatory by an international regulation. On the second day we went through a bad experience because we found bed bugs on both of our beds which we reported to customer service. Mr. Cardenas made immediate arrangements for the appropriate personnel to revise our room and we were moved to another room. Our luggage was taken by the staff as a percussion for laundry and steam cleaning for which we remained without our belongings until the following day. I suffered stomach flu with nausea and diarrhea during that night. I visited the medical center which prevented me from going to the excursion. The doctor ordered confinement with a special diet during 24 hours and I spent all Friday in my room. I wanted to watch TV all day and I discovered that there is a very limited channel selection which includes only one movie channel. I discovered that on the main menu of the TV there was an option for pay per view channels ($10.00) which in an air plane would easily be included on the fare. The lack of movie selection and the fact that I had to pay per view was frustrating and inconvenient. When my mother and her friend were able to go to the excursion that day and their experience was not the best because there was lack of guidance and they did not know where they had to take the bus to the Chacchoben Mayan Ruins. There was a lot of people and thy were going to different places so due to the lack of guidance it seem very confusing. We received the Freestyle Daily informational bulletin and we observed that some events are indicated as free but once you arrive, it is indicated that there is a cost to participate on them. We had the opportunity to visit the Garden Cafe, Venetian, Aqua and Bamboo which had variety and good service. The swimming pool was very small like a jacuzzi and there were so many people there that it was impossible to approach. The room service staff was friendly and professional as well as the waiters and buffet personnel and the customer service desk this made us feel well.We disembarked very early in the morning after breakfast and it was very organized. . Read Less
1 Helpful Vote
Sail Date: April 2019
Cruise director was wonderful. Waitstaff was kind, rooms were always clean. Atrium bartenders were not great. Shakers was amazing, as were all fine dining experiences. Entertainment staff were a hit or miss. Some were wonderful, others ... Read More
Cruise director was wonderful. Waitstaff was kind, rooms were always clean. Atrium bartenders were not great. Shakers was amazing, as were all fine dining experiences. Entertainment staff were a hit or miss. Some were wonderful, others were rude (without much of a reason) towards guests -I can recall the female British insulting another guest rather curtly and want too impressed. Costa maya is a bust of a shopping port, could do without it as a port since there wasn’t much to do and most of the shops are repeats of one another. If you fond something you’re interested in excursion wise just do it. Although there aren’t many interesting excursions in Costa Maya, which was a bummer. Harvest Caye is a letdown without the drink package. The beach and pool were fine if that’s how you’re looking to spend your day. Cozumel is wonderful! We went to Chichen Itza and loved it! Our guide was knowledgeable and entertaining. We wished we had more time in Cozumel. Roatan is nice but a bit dodgy in some areas. Just pay a cab driver to take you around the island. Read Less
3 Helpful Votes
Sail Date: April 2019
As a surprise for friends of ours (they had received the cruise as a Xmas gift) we booked the same cruise to Bermuda along with another couple. The surprise was successful and the 6 of us generally had a great time. Once we realized that ... Read More
As a surprise for friends of ours (they had received the cruise as a Xmas gift) we booked the same cruise to Bermuda along with another couple. The surprise was successful and the 6 of us generally had a great time. Once we realized that it was school vacation week (the couple we were surprising were teachers) we bid for The Haven as the other couple joining us had stayed in The Haven previously and felt that it would give us a bit of piece and quiet when we wanted it. Bids were successful, however, piece and quiet did not come with the upgrade. The Haven was full of kids which filled all three hot tubs and the pool day and night (we never got to use either). Parents appeared to have disappeared for the entire cruise and between wet towels being thrown around the pool area and loud games of Marco Polo we couldn't even enjoy sitting on the upper deck (pool is open for 2 decks). Our attempt to use the adult only pool outside The Haven was not successful either since the adults only rule was not enforced. Other benefits of The Haven were great but unfortunately overshadowed by the constant running, pushing, shoving, etc. We are not against kids (have our own) but were put off by the lack of parental control and lack of staff enforcing the rules. Cabin steward provided superior service, entertainment options were top notch and specialty dining very good. If we try NCL again it will definitely be a different time of year. Read Less
3 Helpful Votes
Sail Date: April 2019
We wanted to see Bermuda, and spend more than one day in port - this cruise fit the bill. Overall, a very good cruise, but there is room for improvement. First, the big positives: 1 - Balcony room was very nice - good bed, largest ... Read More
We wanted to see Bermuda, and spend more than one day in port - this cruise fit the bill. Overall, a very good cruise, but there is room for improvement. First, the big positives: 1 - Balcony room was very nice - good bed, largest shower (by comparison to other ships) we've seen, and a super room steward (friendly and helpful). 2 - Great cruise director and staff - personable and a lot of fun - no shortage of talent there. 3 - Good variety of entertainment options. 4 - Overall, a clean, nice ship. Room for improvement: 1 - While food was good, overall it was not as good as food we have had on Royal Caribbean and Princess. Less variety at the buffets than on Royal Caribbean and Princess. 2 - Maybe it was because it was a busy holiday week (Easter), but the bartenders were not as cheerful as we have seen on other ships. Also, while rest of crew was friendly, we received less "Good Morning" greetings than we have on other ships. While it might seem like a small, minor point, I think it definitely reflects on the overall friendliness of the entire crew. 3 - Deck 6 Atrium is a great place for the interactive shows and contests onboard with its neat high-definition wall screen. However, the overall size was too small for many of the events conducted there, leading to overcrowding and people fighting to get seats there, with the crowd overflowing into the Guest Services area. The situation could have been improved by moving the popular comedic adult games shows to a larger venue like the theater with more room. The games were a lot of fun, but the overcrowding hampered many from truly enjoying the shows. I have discussed the good, the bad, and now the UGLY: 1 - Only one truly poor thing, but unfortunately it was the last impression we had. The disembarking procedure was a horrible joke!! Two hours in a line winding from bow to stern, through halls and mazes in the main dining room, then on to the Customs maze (which only took about 15-20 minutes. No organization whatsoever, and a lot of angry passengers stuck forever between decks on staircases. Although groups of passengers were assigned departure times, none were observed or controlled by the ship personnel. Plus, handling your own bags made things move even slower. NCL - Take some lessons from Royal Caribbean - they have disembarking down to a science. When cruising on the Allure of the Seas, with 6,300 passengers, I was able to disembark, including Customs, in 15 minutes. With 4,000 on this NCL ship, it took another member of our group of friends over 3 hours - a total joke that quickly soured a lot of us to NCL. Again, overall a very good cruise, but if NCL could get its disembarking procedure totally changed, and tweak the few things I mentioned, it could have been a 5 star cruise. Read Less
2 Helpful Votes
Sail Date: April 2019
This was our 13th cruise, first with NCL. We have cruised Carnival, Royal Caribbean and Princess. This was by far the most expensive cruise of them all. We have friends who swear by NCL so we thought we would give it a try. We ... Read More
This was our 13th cruise, first with NCL. We have cruised Carnival, Royal Caribbean and Princess. This was by far the most expensive cruise of them all. We have friends who swear by NCL so we thought we would give it a try. We thought embarkation went smoothly, we were in boarding group 1. I will say from a technology standpoint, they seem to be behind the times. We thought the ship was beautiful, but way over crowded. They had a lot of events in the main atrium which opens up to one deck above. It was soooo crowded they had folding chairs for the overflow...seemed very cheap and not comfortable at all. Also, it was so loud you couldn't hear yourself think. Another observation is the hallways are so narrow due to having single cabins in the middle of the ship. This made walking down the halls a struggle due to cleaning carts, not to mention if you came up on a large person or wheelchair, you literally are stuck. We purchased the specialty dining package for each night. We do this on each cruise and do so because of the attention to detail and awesome food. Goodness, what a disappointment. The worst was La Cucina. We were not even acknowledged when seated, didn't receive bread and had to basically beg for refills. We both ordered filet with one being medium and the other medium well. They were both burned to a crisp.....and we had to ask them for a knives. The time between servings was also 45 minutes. We tried Teppanyaki (best of all), Los Lobos (below average food and slow service), Cagneys (fair) service was slow. We ended up cancelling all reservations for the remainder of the week. We received better service in Margaritaville, Food Republic and MDR. If not for these last three....dining would have been a total fail. The service and food in these last three were awesome and saved the day. Shore excursions were a hit or miss. We did Dolphin Trainer for a Day in Puerto Vallarta and it was a hit. I give it a 10 out of a 10. We did city boat tour in Cabo. It was awful. By the time we arrived (herded like cattle) we were placed with another excursion group (obviously same thing but called something different) and there were no seats together left on the boat. Really? You are going to put us on a boat for a tour with no seating left? We got of the boat. This was a huge disappointment. The entertainment was mostly good. We went to the comedians, Havana, Beetles show and Jersey Boys. We just wish there were other options. We don't mind the Broadway type shows, but love how Royal Caribbean keeps it interesting. They will do one production show but then the other night you could get a circus soleil type show. We got bored. The ship was sold out....kids everywhere that were unsupervised. This got old real fast. Also, our neighbor kept smoking on their balcony. I tried calling guest services multiple times, forget it, they won't ever answer. If you go down to the service desk, get ready to stand 50 plus deep in line. Another observation both my husband and myself noticed, what is wrong with most of the crew? They seem so unhappy and do not go out of their way. Our service was not terrible, but nothing awesome like other cruises we have been on. We chose to have a good time despite the things that bothered us, but will likely never cruise NCL again. When you spend more money and get so much less.....its a no brainer. Read Less
1 Helpful Vote
Sail Date: April 2019
Overall, this was one of the more average cruises I have been on. Everything was clean and well kept and I had a lot of fun. However, I think I would have had fun no matter what as I went with a group of 8 friends. Below I will list ... Read More
Overall, this was one of the more average cruises I have been on. Everything was clean and well kept and I had a lot of fun. However, I think I would have had fun no matter what as I went with a group of 8 friends. Below I will list pros and cons: Pros: -Clean -Mostly friendly staff -Drinks were made well -Food was tasty and always cooked well -Entertainment was great -Freestyle dining option Cons: -Disembarkment was AWFUL!!! I could write an entirely negative review just for this process. It is the last thing I remember about my trip and makes me not want to go on this cruise line because of it. No one was being told where to go. We were told for "easy disembarkment" to go to the 6th floor with all of our luggage. It took 35 minutes just to get in an elevator. once we got to the 6th floor, we realized that was because the floor was so packed that people could not even exit the elevator. Everyone was in a cluster and had no idea which way to go. Families were getting separated because everyone was cramming in. The lines went from one end of the ship, to the other end, then back to the middle!! No one was around to explain where to go. If there had been an emergency, no one would have been able to get off the ship in a timely fashion. We arrived to the floor only 20 minutes after we were allowed to leave the ship and ended up waiting in line to leave for over an hour. -Great Stirrup Cay tender- was not told we had to schedule a tender boat to get from the ship to the Bahamas at our last stop until the day before, so our tender was not until 10:30. Because of the weather, we did not even get to the island until almost noon! I wish this information would have been made more clear at the beginning of the trip so we could have arrived at the island earlier. -BUSY! Ship was very busy all the time. People would arrive at 5am to the pool deck to save chairs and not come back to their chairs for hours. We arrived at the pool deck on at sea days no later than 7:30 am and we always had to sit at the outside dining chairs. We could hardly get into the pools because they were PACKED with children and the adult only area pool was tiny. - Only one dining issue at the noodle bar- we had 8 people and made a reservation for it. When we showed up, they put 6 together and 2 at their own table. We did a group trip to hang out as the group. They should have either informed us ahead of time about the seating, or sat us 4 and 4. It took 15 minutes of back and forth to even get the two sat right next to the larger table. All in all, decent trip and we made the best of all the cons. I will no longer be going on ships this large, however. Read Less
Sail Date: April 2019
My husband and I were recently on the Norwegian Getaway Ship that sailed from NYC on Saturday April 13 and returned Saturday April 20, 2019. We have used Carnival and Royal Caribbean cruise lines, but this was our first experience on NCL. ... Read More
My husband and I were recently on the Norwegian Getaway Ship that sailed from NYC on Saturday April 13 and returned Saturday April 20, 2019. We have used Carnival and Royal Caribbean cruise lines, but this was our first experience on NCL. It was awful. This was by far the worst cruise we have ever had the displeasure of sailing. We had so many issues, I don’t even know how to rank them, so in no particular order: 1. Instead of a queen bed, we were given 2 twin beds with a large sheet on top. There was no cushion, and both beds dipped in the middle it was incredibly uncomfortable. 2. There was no outlet by the bed, and my husband had to ask for an extension cord for his sleep apnea machine, which we had to run the length of the cabin. 3. Throughout the week, the understaffed and overcrowded buffets, bars, and restaurants ran out of water, ice, soft ice cream, and bloody Mary mix. 4. The adults only “Vibe” that could only be reserved once on the ship was sold out within hours of boarding, if not sooner. (I wouldn’t know the exact time because the line to speak with someone was at least 2 hours.) 5. All the on board shows were booked at least days beforehand. They were also very small venues so only a small, select amount of people could see them. For a so-called “Free-style” cruise, there seems to be an extensive amount of pre-planning involved. 6. During the day there were no beach chairs, and the chairs that only had a towel on them stayed for hours without a person or cruise member removing it. 7. The so-called “adults only” whirlpools were over-run with pre-teenagers and teenagers. When we (and another couple) asked a few cruise members to have the children to leave, they refused to tell the kids to evacuate. 8. For the only TWO days we got chairs after 4 PM we were told the towels had to be returned before 7 PM. 9. More often than not, the elevators were incredibly crowded. I am not even referring to attempting to board or disembark. On a daily basis it was a task just to get an elevator and often my husband and I were crowded around several other passengers. 10. We were able to have 3 dinners at specialty restaurants; however, at the complimentary restaurants we had a MINIMUM of a 45 minute wait or had to go later in the evening. 11. At the buffet, it was so difficult to find a table my husband and I took turns standing on line for food. Often, one side of the buffet was closed as well. 12. The bars on the ship were either closed or completely understaffed. Most bars had only 1 bartender and we had to wait 10 minutes or longer for a drink. 13. We were also charged a port tax for the drinks we ordered on the ship while docked. While I understand, now, that this is a law, only 1 waiter informed us. We would do not have a problem paying it; however, we should have been clearly informed. Overall, my husband and I travel to get away from schedules and routines. We want our vacations to be relaxing and stress-free. NCL does not follow their own advertisement of “free-style” and relaxing. We were incredibly disappointed in so many areas. Many of the other passengers we spoke to felt the same way. It’s a shame such a beautiful ship is being run by a company too incompetent to make sure people who have the time and ability to return, do not feel welcomed back. Read Less
Sail Date: April 2019
we choice this cruise cause it was just what we needed ….we had our friends that came down from NC and stayed with us, to go on this cruise with us....they're our cruise friends,,,it was short, but great...had a blast and everything ... Read More
we choice this cruise cause it was just what we needed ….we had our friends that came down from NC and stayed with us, to go on this cruise with us....they're our cruise friends,,,it was short, but great...had a blast and everything was really wonderful...and thank you for such a great trip...the rooms and the food was really good, and the drinks were out of this world and plenty of everything....we will go on another one when we can....for sure...we really like the Sun, it's like the Sky lay-out....we had free booze on this one and they were really great....you name it, they make it or have it....the food was plentiful and a wide selection that would please everyone....we had great weather, which is just what we need, to get some sum, as well as some fun,,,we would definitely say that this was perfect for all of us and would go on this cruise again and we want to thank the Sun for coming to Port Canranival , which was only an hour away from we lived....WE WILL BE BACK !!!!!! Read Less
1 Helpful Vote
Sail Date: April 2019
I was a bit taken back after booking this cruise to have the Norwegian agent say you may be disappointed after being in the Bliss...a true statement. From embarkation, seemed like one ball drop after another. Met some truly wonderful ... Read More
I was a bit taken back after booking this cruise to have the Norwegian agent say you may be disappointed after being in the Bliss...a true statement. From embarkation, seemed like one ball drop after another. Met some truly wonderful people and staff- and as well some people I wish stayed home. Cabin older (10058-balcony) but clean, smaller. Toilet was small and on five occasions I had to call guest service- wouldn’t flush... someone a few cabins away kept blocking it. Met people who had no a/c in an interior, sewage smell , in their cabins.... one night on my deck an electrical fire broke out causing many to be evacuated to deck 13... we didn’t hear the commotion but heard thru passengers horrible stuff and handling. The smoking section at top of ship was flat out horrible traversing twenty plus steps. Food was good, specialty restaurants good, entertainment and music was so so.... same people same songs...all in all I will sail on Norwegian again but not on the Dawn. Also, I think Norwegian needs to deal with some of the surly staff and the way they handle problems or complaints. You have a wonderful product but Passengers who pay have rights too—help those or reimburse those with uncorrectable problems..instead of babysitting people who are in a large suite who act inappropriately, worry about the folks who work hard and want a wonderful experience Read Less
Sail Date: April 2019
The ship has a small pool area for the amount of people that it takes, on land days that’s not a big problem but on sea days there’s definitely no room to enjoy that area unless you go save a spot early in the morning, the biggest ... Read More
The ship has a small pool area for the amount of people that it takes, on land days that’s not a big problem but on sea days there’s definitely no room to enjoy that area unless you go save a spot early in the morning, the biggest problem we had was with the onboard entertainment, it was 5 days of the same over and over, the one day we had a night of somewhat good music I requested from vip band to play something for everyone and was told yes no problem but they played through their 50 minute session non stop and didn’t please the crowd, once they finished and the DJ Dylan came to his booth I again went to him and requested some Latin music and was told that I should have asked the band that was doing the Latin party and when I told him I did but didn’t get the request fulfilled he simply brushed me and stated playing something else completely different, take in account that there were only about 20 of us there at that time and we all wanted what I was requesting, the hallway on the 9th floor where my stateroom was located was always smelling like weed and the room itself was a 3.5 at best. Most likely I will not be vacationing with Norwegian again. The one girl from Morocco that was on the entertainment was the nicest person ever on that whole ship. Read Less
Sail Date: April 2019
Balcony very nice. outstanding concept of complimentary restaurants. Only nccl has. First time with norweign. 35 cruises with carnival and royal carribean. Bufett was the worst selection of food and tasteless. Had electrical fire at 2am on ... Read More
Balcony very nice. outstanding concept of complimentary restaurants. Only nccl has. First time with norweign. 35 cruises with carnival and royal carribean. Bufett was the worst selection of food and tasteless. Had electrical fire at 2am on my deck had too evac to pool deck for 2 and a half hrs. Finally brought coffee at 4am. Ship was clean and cruise director did a very good job.got on board late due to post cruise guests late getting off. Carried own luggage and getting off was fast and efficient. Dislike Miami port due to long walk from parking. I desided I will not go out of the port of Miami again.port Canaveral, jax, and tampa only.smoking areas were very scarce. Deck 13 at open air bar only after refueling. And cigar room only. Casino smoking only when open. So only place to smoke when we got onboard for3hrs was cigar room with15 seats and you needed a knife to cut thru the smoke.rccl going to have to change that. Read Less
1 Helpful Vote
Sail Date: April 2019
This was the 2nd cruise on the Dawn for my Mom and me. We did Boston to Bermuda a few years ago. This time, Miami to Costa Maya and Cozumel. We’ve been on larger ships, too, like the Breakaway and enjoy both the large and smaller ship ... Read More
This was the 2nd cruise on the Dawn for my Mom and me. We did Boston to Bermuda a few years ago. This time, Miami to Costa Maya and Cozumel. We’ve been on larger ships, too, like the Breakaway and enjoy both the large and smaller ship experiences. We had a great time. The crew was nice, always friendly and always greeted us with smile and warm hello. Our room steward, Sandip, was very attentive and our ice bucket was always full and cabin always neat and fresh. He left us such a nice note on the last day and we told him a little about NYC, where the Dawn is headed next. The food was fantastic! We ate at either Aqua, the Venetian or O’Sheehans and hit the buffet for random snacks. The buffet was fine - it’s a buffet - our expectations were not high, but we didn’t eat there for major meals. We preferred the sit down and be served restaurants and were not disappointed. Prime Rib, NY strip, baked fish, homemade chicken cordon bleu, risotto, and mozzarella ravioli. Delicious desserts. The brownie cheesecake at O’sheehans was yummy. Service was great as well. The 2 main dining rooms had great choices every night. And served nice lunches, too. I read the reviews about the food being just ok or horrible. Not sure what these people ate or what they are used to, but I strongly disagree! Perhaps they were eating hot dogs from the Pool grill? At any rate, we ate complimentary dining every meal and came home satisfied. The shows were awesome. Loved Soul Rockin Nights and Elements and Po, the magician was fun. Didn’t see the comedian because we were pooped from the day on shore. But we played Deal or No Deal, enjoyed time in the sun on 12 and naps in the shade on 7 with gorgeous views. The weather was fantastic. Minor complaint - I forgot how SMALL the pool was. Holy crowdedness! Wall to wall bodies. But that wasn’t of major concern, But might be for some. The pool music was fine. Looked like everyone was enjoying it. Wasn’t of huge interest to us - we preferred the tranquil waves on deck 7. But all of n all, the Dawn is a nice small ship for a fun getaway. 5582 Costa Maya - we did a Mayan Ruin excursion. The ruins were interesting and excursion overall was good, however the trip there gave us an up close view of the poverty and horrible living conditions in the surrounding area. The roads were littered with trash, waste and general dirtiness. The cruise line, excursion company or someone needs to reinvest in the community and assist with cleanup and establishing a better sewer system. Read Less
1 Helpful Vote
Sail Date: April 2019
I have been cruising for 40 years. My very fist cruise was on NCL Starward in 1984. This was a theme cruise which it why I chose it. The Summer Palace was beautiful, the dining room staff was very pleasant, but the food. OMG! Terrible is ... Read More
I have been cruising for 40 years. My very fist cruise was on NCL Starward in 1984. This was a theme cruise which it why I chose it. The Summer Palace was beautiful, the dining room staff was very pleasant, but the food. OMG! Terrible is an understatement for the worst dining room food I have ever experienced. I am amazed at how bad it was! The menu never changed, & the menu descriptions did not describe what they brought out. Crispy fish that came out poached, Bourbon chicken that was really BBQ, mystery sauces on everything! I never went back after day 3 except to look at the menu. The buffet was OK, & I mean just OK. My 1st cabin smelled liked sewage. But, lucky me, there was a water pipe break day 2 which flooded most of the deck, I was able to pack up & move, but my new cabin was in a less than desirable location, over loud equipment used by the staff in the early AM & right under The Stardust Theatre. But at least it didn't smell. Cabin stewards were nice. Most of the people on the ship seemed to be miserable working there & the officers seemed quite unfriendly. Once you are trapped at sea, they nickel & dime you to death! I would swear the ships stabilizers were broken it was so rough. I have never been sea sick before, so I don't if it was that or the bad food, but I stayed queasy for 7 days. I do not believe in saying never, will I will never sail with nor recommend NC to anyone. This ship needs a total remodel. AVOID! Up side, I lost 5 pounds. Read Less
2 Helpful Votes
Sail Date: April 2019
I have been going through some personal problems. MY spouse and my Doctor suggested a cruise, because every one knows how fun they are and they thought it was the perfect thing. Well the first night the maître de was very rude when we ... Read More
I have been going through some personal problems. MY spouse and my Doctor suggested a cruise, because every one knows how fun they are and they thought it was the perfect thing. Well the first night the maître de was very rude when we asked to be put on the list for dinner. The hostess tried to be nice and told him that they still had a whole section they had not opened yet. The Maître de was very rude to her and told us it would be 30 minutes. NO problem, went tried to get a drink while we waited. No wait staff anywhere. So we went to the nearest bar and ordered drinks, it took 20 minutes. At dinner the wait staff were working very had to keep up with everything. That was impossible for them. We keep running out of water, he forgot our bread basket. NO smiles, no apologies, he was just to busy to care. Everyday was like this. One morning I just had to complain. The service was so offal and food was terrible. I was so upset I spent 2 hours crying in my room. We made it into 2 shows Jungle Dreams and the rock show. Both shows were fantastic. The food and service at the Jungle dreams show was delicious and on point. We tried to get into some of the bars, the lines were long and over crowded when we did get in. NO wait staff again. some clubs had standing room only. we didn't like that very much. so we ended up watching tv in our room a lot. I would never recommend this cruise line to anyone. The waitstaff was rude and practically not there. I fact I am thinking about suing Norwegian for a full refund. And medically setting my recovery back. Read Less
1 Helpful Vote
Sail Date: April 2019
It was our first family cruise with 2 kids. I do not even know where to start .... the staff were amazing, our cabin was always clean, beds made, fresh towels... and every time we would come back from all our activities, there would be an ... Read More
It was our first family cruise with 2 kids. I do not even know where to start .... the staff were amazing, our cabin was always clean, beds made, fresh towels... and every time we would come back from all our activities, there would be an elephant, or penguin, or a puppy made from towels.... kids absolutely loved it!!!! The highlight for the kids, was of course... Splash Academy!!! Kids never wanted to leave that place:) They organized kids to perform and dance on a stage, painted there faces, it was great show!!! Best kids show ever!!! And while kids had fun, we had even more fun!!! There is an ice room, where you have a few drinks while dressed like am Eskimo... it’s really cold in there. Piano dueling performance, stand up comedy, casino. On one floor we found great live piano performance....I have not danced like that with my husband since our wedding 10 years ago. Do not even let me start on food... it was outstanding!!!! Caribbean, Asian, Nexican and my favorite, Italian!!! We ate lot’s of Tiramesu cake:) Everyone were very polite, thoughtful and organized!!!! It was smooth sailing ⛵️, we felt great, no motion sickness at all!!! Big shut out to Captain Matko Candrlik for a safe and smooth sailing!!! We started planning another trip while we were on the ship:) Read Less
1 Helpful Vote
Sail Date: April 2019
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The ... Read More
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The lines for drinks were about a 15 minute wait because the bartenders will serve their couple favourites and make everyone else wait. The food was absolutely terrible, unless you like msg with everything then you might be okay. The person I was traveling with got food poisoning the third last day from the a la carte restaurants of all things. The buffet is located right above the rear engines so you will be feeling a large rumble while trying to eat at any part of it. I would not recommend this cruise to anyone I know and would definitely never take one from ncl again Read Less
1 Helpful Vote
Sail Date: April 2019
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). ... Read More
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). Food was wonderful, private island was fun. Pool was too small and too crowded. There were actually 2 pools, one was designated for adults only and the child friendly pool was full of 4 and 5 year olds--no fun for my 14 year old. Good news is the water slides were fun and he LOVED the basketball court!! There was more than enough activities on board (we did not partake in some) and the shows were fantastic!!! My son loved the comedians--and most were family friendly! My biggest complaint is the awful dirty ashtray smell from the casino. It was gross and unavoidable. Not sure why they still allow smoking on board, kind of nerve wracking since we were in the middle of the ocean and God forbid there was a fire. We are excited for cruise # 2 next year! Beautiful ship!! Read Less
1 Helpful Vote
Sail Date: April 2019
Diagnosed with Leukemia so figured I should check off some bucket list items quickly, always wanted to see Cuba, the Bahamas and Miami and figured this would knock out them in one shot. That being said, Cuba was beautiful but ... Read More
Diagnosed with Leukemia so figured I should check off some bucket list items quickly, always wanted to see Cuba, the Bahamas and Miami and figured this would knock out them in one shot. That being said, Cuba was beautiful but could've used more time there. Miami was nice, a lot to see and do. The Bahamas, well, not so great. Come to find out it was owned by Norwegian and like the cruise itself, not great! Sad thing was we paid so much for the trip and was seriously let down. The cruise itself seemed to go smooth and the drinks were good although a little slow at times. We paid for the premium package, top shelf alcohol/food but as I said before the drinks were fine but the food was not so and sadly enough, I had to spend nearly an hour of our vacation at the service desk straightening out all the food and alcohol charges they padded my bill with. WHAT?? Thank goodness an experienced cruiser tipped my wife and I off to that problem or we'd have to deal with that at checkout which was chaotic. To add, we went with friends who also stated they had similar issues? Anyhow, I prefer to think that the cup is always half full and not half empty and may e if things go well with my treatments I'll try it again. Just my two cents! God bless y'all and stay positive!! Read Less
2 Helpful Votes
Sail Date: April 2019
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it ... Read More
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it came out stone cold. Food had no flavor. At the pub they serve your food in a metal basket sitting on a piece of paper which made it impossible to use a knife. We enjoyed our excursions. The cabin steward was terrible. She did not listen to our requests. The room was a nightmare. It was embarrassing as you could see through the glass. The beds were as hard as a rock. The only real plus was the unlimited beverage package.The casino was tight. I figured I would have earns some perks for the amount of money I spent. Other cruise lines have given me free cruises, wine etc.We will never sail Norwegian again. We prefer Carnival. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because of the date and the home port. We cruised the last two times on the Oasis and wanted to go to other destinations. If you have read the reviews that others have posted they are spot on. The bathroom deal is ... Read More
We chose this cruise because of the date and the home port. We cruised the last two times on the Oasis and wanted to go to other destinations. If you have read the reviews that others have posted they are spot on. The bathroom deal is weird, the pools and deck space are weird, and for a large vessel you will not find any large and roomy spaces on board. Not too many happy passengers were to be found when the conversations were about the ship. The food was good in the specialty restaurants and the dining room breakfast and dinners were also good. The bars were average overall and the venues tended to get a little overcrowded at times. Personally we will not book another Norwegian cruise and will stick to Royal Caribbean if possible on the Oasis class ships. They also have lots of passengers but you never feel cramped or crowded on their cruises. Read Less
1 Helpful Vote
Sail Date: April 2019
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything ... Read More
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything felt crowded. Buffet food was just so so. Main dining room was good food though. Overall, no desire to cruise on this ship again. First ship we've been on that did not have a walking/jogging deck. Okay, they did if you wanted to go back and forth on one side with a view of the lifeboats. Discover Cayman tour is way over rated. Private island had little to offer unless you spent money. Best part of trip was Ocho Rios Blue hole and tubing (Karandas tour). Ship groups looked very crowded. Really got tired of them always pushing their 'cruise next' program. Will definitely look for 'Burn the Floor' show when they go on US tour. Read Less
1 Helpful Vote
Sail Date: March 2019
Our cabin was small but comfortable. There was a problem with the heat, it was either too hot or too cold, we finally decided on cold and slept with extra blankets. Our cabin steward Tutu kept it clean for us, and made sure we had ice ... Read More
Our cabin was small but comfortable. There was a problem with the heat, it was either too hot or too cold, we finally decided on cold and slept with extra blankets. Our cabin steward Tutu kept it clean for us, and made sure we had ice water everyday as requested. The first day of the cruise we were served drinks on the pool deck, and the waiter had his hand out for a tip. My understanding is that tipping is not required (we did the pre-tipping). I don’t mind tipping at all, but this seemed out of line for NCL. The last night of the cruise, the service in the Palace restaurant was EXTREMELY slow and our food was cold. My steak was over cooked (I requested rare and got well done) but I didn’t want to wait for another one. I have no complaints about the server himself. The shore excursions were wonderful and we really enjoyed them. The prices for the most part are reasonable. Almost every person we came in contact with was friendly. I did have one occasion where I couldn’t find my room key card and the person letting us off the boat got very impatient and rude with me. I found it stuck in my passport. We enjoyed the entertainment on the ship. We had no problems getting on or off the ship. For the most part, I really love NCL. I had a cruise planned this week but had to back out due to a severe foot injury. My roommate (who is a travel agent and also a Cruise Critic) was able to flip another friend in my place. I have a cruise planned in Oct to Russia/Estonia/Finland/Sweden/Germany for my husband and I for our 25th Anniversary. We are paying to stay in the Haven, and believe me, I will be watching everything there too and writing about it on Cruise Critics. My biggest complaint is the internet. It doesn’t work half the time, and when my roommate requested assistance, she was treated like she was an idiot, and the people were not helpful at all. That was disturbing. I want to give a shout out to Tutu, he is a hardworking man. We left money in the room and he didn’t touch it. I also accidentally left the safe open one day, and he did not touch the money in there. We left him a nice extra tip as a thank you for being honest and hardworking. Also a shout out to the entertainment director who was very pleasant when we ran into him, and the gentleman who was working in the cruise next office. He was extremely friendly and helpful. All of our wait people were awesome in the restaurant the Palace. We ate there out of convince almost every night because it was close to our room and we liked it. Other than the one night when the service was slow and the food was cold, the food was delicious and the service was excellent. The Garden Cafeteria had a nice selection of food when we were in there. We did try to book meals at the other restaurants, but they were completely booked. Overall, it was a very nice cruise. NCL does a great job with the excursions for Cuba. I was thrilled to be there as my dad was stationed there in the Navy in the early 1950’s and always talked about what a beautiful country it was before Castro. This was my 10th cruise and my 5th with NCL, it’s actually my favorite cruise line. I plan on booking more cruises over the next several years. Other than the few small complaints I had, NCL does a wonderful job. Read Less
2 Helpful Votes
Sail Date: March 2019
We have taken over 20 cruises and I must say, this ship had the worst cabin housecleaning and the worst dining room food that we have ever experienced. We should have known considering at the very beginning the previous passenger's ... Read More
We have taken over 20 cruises and I must say, this ship had the worst cabin housecleaning and the worst dining room food that we have ever experienced. We should have known considering at the very beginning the previous passenger's shaver and shampoo were in shower! Even after complaining and having the room cleaned again-balcony was never touched. Mirrors still had streaks. The rest of the the staff were just as awful. Bartenders. Dining room staff. They barely spoke to you. And that food in the dining room? Diner quality. And the sushi we paid extra for-supermarkets do a better job. Buffet never changed-day after day. Boring and limited! Private NCL island we visited was extremely expensive. Food and drinks were not included like most other cruise lines with their own islands. Upon returning home it's amazing how many people have told us how bad NCL has become. Do yourself a favor-choice another cruise line. Read Less
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