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1 Helpful Vote
Sail Date: May 2019
We had beautiful weather. No rain at all. In Juneau it was about 78 and Skagway about 72. The ride through Glacier Bay was beautiful. You don’t stop. Book your tours ahead of time through Viatour. So much cheaper than ship prices!! In ... Read More
We had beautiful weather. No rain at all. In Juneau it was about 78 and Skagway about 72. The ride through Glacier Bay was beautiful. You don’t stop. Book your tours ahead of time through Viatour. So much cheaper than ship prices!! In Ketchikan we walked to Creek Street and did all our shopping there and very good prices for all souvenirs. You must do the Yukon tour in Skagway. Don’t do the train. Everyone was disappointed since you can’t really get pictures, do the Yukon bus tour instead. Lots of stops and so beautiful. In Juneau we did whale watching (not great) and Mendenhall Glacier. Go to Nugget Falls there! So worth the hike!! The smoking area is only on Floor 17 in a small area but we had so much fun up there and made great friends! Food is all pretty good. We did Cagneys, Italian and Ocean Blue. Didn’t love the Italian but at Ocean Blue you can get lobster for a $10 upcharge. The Beatles and Jersey Boys were great. Didn’t make it to Havana. Beautiful ship, very clean. We had a great time!! Read Less
Sail Date: May 2019
More details later, but a quick explanation of the ear plugs. NCL has the volume turned up WAY TOO LOUD on all speaker systems. Even with my ear plugs in, it hurt my ears. Other than this, we really enjoyed the cruise. Celebrating our ... Read More
More details later, but a quick explanation of the ear plugs. NCL has the volume turned up WAY TOO LOUD on all speaker systems. Even with my ear plugs in, it hurt my ears. Other than this, we really enjoyed the cruise. Celebrating our 20th anniversary and friend's 35 anniversary, the 4 our us ventured to Seattle to leave on an Alaskan cruise aboard the NCL Bliss. We spent 2 fun days in Seattle prior to leaving and had a wonderful time. We stayed at the Fairmont Olympic (beautiful) and toured the Japanese Garden, Arboretum, Space Needle, Chihuly Glass Museum and Garden, Pike's Market, and the Waterfront. I recommend spending a few days in Seattle before your trip. It was a wonderful way to begin. The Bliss is a fantastic boat. Clean, well organized, wonderful service, fantastic food, SO much to do, and love the observation lounge. This was our 8th cruise with NCL and I must say, pick a newer ship when you can. NCL has done a great job designing and creating their new ships. Not that the older ones are bad, even refurbished, they just can't offer what the newer ships can. The Bliss offers something for everyone and every age. My only disappointment was the entertainment. The volume was SO ridiculously LOUD that we couldn't enjoy it. Entertainment has always been one of my favorite things about a cruise, but such a disappointment on the Bliss. We couldn't participate because of the volume (even with ear plugs). And all entertainment from the music around the pool, to the game shows/events in the Atrium, to the musicals offered in the auditorium was too loud for all of us. We were only able to participate in 2 things - the comedians (wonderfully outstanding) and the silent disco (you can adjust the volume). We left both Havana and Jersey Boys because the volume was too high. For the few atrium activities, we had to stand way down the hall (where you can only listen, not see) because of the speaker volume was TOO LOUD. I can only imagine the damage being done to the staff's ears!! Also, I wish NCL would go back to a variety of entertainment instead of all musicals. I missed the magician and the acrobats and other varieties of entertainment that I am used to. Since it was too loud, I guess it didn't matter anyway, but it sad to see that NCL seems to be going to all musicals on their newer ships. As much as we have enjoyed NCL in the past, because of this change, we will be trying other cruise lines as entertainment is a big reason we go on cruises. I will say, we enjoyed the laser tag and go carts - but count that more as ship activities not so much entertainment. Also, the water slides were fun. The pool looks nice, but the music was too loud to enjoy spending any time there. Most meals were at Taste, Savor, or the Manhattan room. In all 3, we consistently had delicious food and good service. We did try 3 specialty dining restaurants - French, Mexican, and Steakhouse. French and Mexican = Delicious!! If you go to Cagney's (their steakhouse) don't order steak - get the lamb instead. Their steak is only ok, but the lamb is fantastic. Oh, and the raspberry creme brûlée's is outstanding! At the French one, be sure to order the onion soup (wow!!). As for Mexican - table side guacamole and the corn = Devine!! If you like margaritas, be sure to order at the table, not the bar. They are different. Bar = undrinkable. Table = delicious. But I think you can only have 1 at the table. Two of group ordered a second one. The second one obviously came from the bar (different glass) and was undrinkable. Speaking of bars, our favorite one was in the observation lounge. If you are ordering beer or wine, it doesn't matter which bar you go to. But, if you like mixed drinks, try a few until you find the bartenders you like. For us, it was in the observation lounge, the Local, and (if you could catch the right bartender) the Atrium. It also seemed that the bars do have themes. So depending on what you are ordering, go with the correct theme to get a good drink. As for bartenders, I'm guessing some have more experience than others and they do switch around. So, watch for your favorites. As for the itinerary, we enjoyed everything. Felt like we had a fun taste of Alaska. For excursions we did a helicopter ride, train into the Yukon, and rainforest hike. All were very fun. I recommend getting out of the towns unless you want to shop. Lots of shopping, otherwise, you have to book something that takes you away from the towns. All in all, we very much enjoyed the cruise and would recommended it to anyone. Just, be sure to bring ear plugs! Read Less
2 Helpful Votes
Sail Date: May 2019
We are retired and have done 9 cruise's in the last 4 1/2 years with 5 different lines. Went on a 7 day on the NCL Gem. Had a great time food was wonderful and people were grand. We bought NCL dollars for the next cruise. Book a Spain ... Read More
We are retired and have done 9 cruise's in the last 4 1/2 years with 5 different lines. Went on a 7 day on the NCL Gem. Had a great time food was wonderful and people were grand. We bought NCL dollars for the next cruise. Book a Spain trip and brought family. Started with the life boat drill. Staff did not even have a life jacket to show people. The Engineer that was head of our station was more into talk with other workers and laugh that you could not hear and was not taken with any responsibiliey. We have all done them before but very unnerving. The Spirit is In my opinion is one of the best ship's in lay out and size we have been on. It dose show its age. The ship is so dated and worn out. The bath room always smelled of sewage and a lot of other had the same problem. Not very many Ice or water points and they never had the pool side station open. First port came we had paid for a tour. Getting off the boat you had to pay again to take a bus out of port. This turns out on all ports. You could not walk and was more the attitude of the cruise. They never had any maps you had to buy at the local tour office. They did not know anything about the ports and could give NO help. They just took your money again for the bus and you were on your own. Yes we had some very wonderful people on the cruise. But I have never seen so many workers than were unhappy. No smiles and just putting in there time. It was from the heads of departments. Morning breakfast with all early tours. In the main buffet trying to eat had the women that did the fresh juice yell at 5 of us as the was no yogurt and the women asked her about it. She began YELLING " not my Job" loud enough that the manager came around the corner took her away for a second then she returned to just stand there and give the hate looks. The mornings we had early tours and were trying to eat and get out they would have the poor girl clean the bathrooms during the middle of us all trying to do what we needed and get off the ship. Just SO much poor or no planning and for site. Getting on the tours in the stage was a total joke. The manager was no where to be seen. In Window dinning three nights we could get no water. Could never get a second glass of wine. And took close to 2 hours to eat. Manager was told all for not. Others bought the drink package and could not get refills more times than they could. Managers were what I saw the problem. So many servier just doing what they had to. NO Smiles nothing extra Very depressing. The food was so plain. No taste or spice. Nothing like the Gem. More like some of the other cheep lines. Read Less
1 Helpful Vote
Sail Date: May 2019
Friends sailed on the sky the crew was so helpful and outstanding to serve us , Bencar the Butler made our cruise so enjoyable we are ready to plan another, the Cagney restaurant was so amazing food was excellent.we loved the cruise we ... Read More
Friends sailed on the sky the crew was so helpful and outstanding to serve us , Bencar the Butler made our cruise so enjoyable we are ready to plan another, the Cagney restaurant was so amazing food was excellent.we loved the cruise we missed out on some of the pictures but plan to get more on our next trip, the room and room services were outstanding, cant wait to stay on board again. The islanders we visited were so outstanding, had a great time explaining them. There was always something to do on board, would recommend this sky ship to all. It was like one big parity. We did miss the island excursion to stir up cay and plan to see it on our next trip. We had champagne every night it was such a delight, it was so easy to bland the cruise and exit the boat as well. Can’t wait to sail again. Read Less
3 Helpful Votes
Sail Date: May 2019
I was travelling with a group of 13 ages 55-65, the ship is very nicely refurbished not the neon colors like some others. Dining options are good, there is the Venetian which is the main dining room, the Aqua, another nice dining room ... Read More
I was travelling with a group of 13 ages 55-65, the ship is very nicely refurbished not the neon colors like some others. Dining options are good, there is the Venetian which is the main dining room, the Aqua, another nice dining room but more intimate, O'Shannesey's Pub a fun bar and restaurant and the buffet. We ate at the venetian for breakfast most days, as we got to warmer climates outside the temperature rose in that room, it was hot, not sure if there was an AC issue. The Aqua is only open for dinner but was comfortable, menu is the same as the Venetian which offers many good options and was cooler. O'Shannesey's Pub had more pub food choices although each night they have a special, one night was prime rib. The buffet was actually very good, we ate there 2 nights and everything was fresh and well seasoned. Breakfast and lunch was a mad house each day, people sit at their table after they are done eating, play cards or scrabble leaving folks with no place to sit, it is rude! The Casino was fun, adequate amount of slot machines, craps, black jack and roulette tables but is of course smoky as they allow smoking but this was another area that was very warm. I'm guessing the temp was low 80's so there was no air flow, there was a huge lack of ventilation in the casino. Entertainment: We enjoyed the shows in the Stardust theater especially "Elements" a cirque de solei type show, it was fantastic. As far as general music around the ship they really missed an opportunity here. They offered 80's tribute music and our group was excited to attend but it turned out to be one woman on a piano playing mellow 80's, same for the Beatles tribute, the band VIP performed Beatles songs but chose all mellow, slow dance songs, again boring. We did really enjoy the DIsco night. We took 5 shore excursions, all were good with the exception of Peggy's Cove, we drove around town for an hour or so looking at historical homes which only left us 50 minutes at Peggy's Cove, it was lunch time so we quickly ordered lunch at the So eastern which was very good but we had to take half to go and never got to really spend time in and around Peggy's Cove. Too bad because it was beautiful there! Read Less
3 Helpful Votes
Sail Date: May 2019
We chose this particular cruise to try out the bigger ships (had to try the go Karts) The embarkation out of Seattle was not a good experience, not even taking the construction into account. Of course there were huge lineups, but only ... Read More
We chose this particular cruise to try out the bigger ships (had to try the go Karts) The embarkation out of Seattle was not a good experience, not even taking the construction into account. Of course there were huge lineups, but only The Haven and the regular line was available. What happened to Platinum and suite lines? There also seemed to be 2 levels and one Haven couple was sent from one level to the next only to be told go back. Very confusing. We were not given a Group # card, I assumed because Platinum got on early. But when I asked as handicapped were getting on, I was told "you must have gotten here really late.....no actually we were among the first to arrive.. Once onboard everything went smoothly. We had an Oceanview at the very front overlooking the bow. Great view of the "burgy bits" while staying warm. Trick to get a window in the dining rooms, go right at opening. Love being able to make reservations. There were computer screens all over the ship to make or cancel reservations, or see how the restaurants were filling up. The observation lounge was really nice, windows all across the front and quite a few loungers (although I never managed to snag one). The 2 shows and 2 comedies we saw were excellent. Costumes were incredible. Food was great no matter where you ate. All in all a great trip. Did not do any excursions because we have been to Alaska many times, but would go again, just for the trip...lol Disembarkation went much smoother I'm glad to say. Read Less
Sail Date: May 2019
Alaska was on our proverbial bucket list and Norwegian is our preferred cruise line. Neither disappointed. As anticipated, the service, food and shows on the Norwegian Joy were tremendous. Not a bad experience to be had. Alaska was ... Read More
Alaska was on our proverbial bucket list and Norwegian is our preferred cruise line. Neither disappointed. As anticipated, the service, food and shows on the Norwegian Joy were tremendous. Not a bad experience to be had. Alaska was everything we expected and more. Beautiful weather, spectacular views and an overall outstanding cruise. We did seaplane, whale watching and helicopter excursions. Although rather pricey, we loved them all. We have found out that excursions in Alaska are much more expensive than other locations, but with this being a unique location, that is to be expected. We did the concierge suite which was nice to have the larger room, but we question the need to spend the extra money. The only downside I can think of was the casino was not very accommodating to my wallet. Seattle was a great city and a lot to see. I would however like to see the city do something with the homeless population. Unfortunately they were everywhere we went. They didn't bother anyone, so it wasn't a big problem. Read Less
2 Helpful Votes
Sail Date: May 2019
This one was the only one that we could find that spent an overnight in Cuba. We also liked that it was a short trip because it was my and my sister's first cruise experience. They had numerous promotions at the time that we booked, ... Read More
This one was the only one that we could find that spent an overnight in Cuba. We also liked that it was a short trip because it was my and my sister's first cruise experience. They had numerous promotions at the time that we booked, which made our experience even better - especially the specialty dining promotion that my husband and I used to celebrate our anniversary. The cabin was larger than I expected and the cruise decor was lovely. There were lots of entertainment options for all walks of life and the staff was wonderful. The embarkation process was disorganized and frustrating but it was a small hiccup. Disembarkation was much better. Also, the food at the buffets were hit or miss but there were several options to at least find something to satisfy. I loved visiting Cuba and wish the cruise would have stayed longer. As for onboard entertainment, their main DJ SUCKED. He played the same songs over and over and it included a lot of techno remixes, which appealed to a small portion of the crowd. He really needed more versatile music. This was true for the karaoke machine too...needed more options. When visiting Cuba, I HIGHLY recommend researching your own tours versus booking through the cruise line. Even with their excursion credits, we would have paid an insane amount of money. We found local tours that were either free or low-cost and OFAC-compliant. Overall, it was a memorable and lovely experience. Read Less
1 Helpful Vote
Sail Date: May 2019
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service ... Read More
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service was o.k. at best. At the Four Seasons and Seven Seas dining rooms the food came out cold, overcooked, tough and the coffee was like mud, even dessert was just o.k.. At the buffet the lines were long and the food was not up to the standard we have come to expect on a cruise. The cabin was nice and everywhere else, pub, bars night life was all fun, with good food and drink. We spent one day by the pool and the service was above and beyond what we expected. We also had the opportunity to go to two of the specialty restaurants (Mexican and French) and they were exceptional, the food was great and so was the service, the staff treated us like royalty. Read Less
2 Helpful Votes
Sail Date: May 2019
Cruise was pleasant but the ship was so crowded it almost seemed overbooked! Having to reserve shows and events on ship was a must. Several on ship touch screens were malfunctioning and made this a chore. Norwegian takes every opportunity ... Read More
Cruise was pleasant but the ship was so crowded it almost seemed overbooked! Having to reserve shows and events on ship was a must. Several on ship touch screens were malfunctioning and made this a chore. Norwegian takes every opportunity to nickel and dime you with extra costs and upgrades around every corner. Ridiculous charging extra for WIFI these days! Should be included. The "only" adult pool was extremely small and always overcrowded. people waited in groves for the pool and hot tubs to open each morning so that they could actually get into the water. The room steward did a great job in keeping the room tidy. Buffet food was ok, but often gave me a case of the runs. the included cost "complimentary" sit down dinners were very nice. The excursion to Punta Gorda baths was nice. A bit over priced. Other stops we managed to find great beaches ourselves. Overall though I think if I cruise again, I will be looking at Royal Caribbean or even Carnival next time. I may even look into a flight to Punta Cana, Dominican Republic. I have heard great things about this place. Read Less
2 Helpful Votes
Sail Date: May 2019
My Mother and I are lucky enough to do a "mother/daughter cruise" each year. We chose this cruise because: a. we've never been on NCL b. we had never been to Tortola We have been on every cruise line BUT NCL. ... Read More
My Mother and I are lucky enough to do a "mother/daughter cruise" each year. We chose this cruise because: a. we've never been on NCL b. we had never been to Tortola We have been on every cruise line BUT NCL. What people need to know is that in Miami, before you board the ship, yo are given a numbered card. This is your boarding group. We had no idea what was going on! They finally called our number 17, all people had cards which went up into the high 20's and 30's, and we boarded. WHAT A BEAUTIFUL and huge ship! The cabin was nicer than the other cruise lines as the shower had a door and you can actually turn around comfortably in it. The dining was great! The food was fantastic. We did not go to the "fancy" restaurants that you have to pay extra and make reservations for, as the other ones were simply enough! I say that in a good way! The shows were great! Loved the comedians and the "Rock of Ages" production. The only one I didn't care for was "Burn the Floor". A lot of high energy dancing, but no recognizable music.... The service was outstanding! I was watching the in cabin tv and saw the entire crew. The show was explaining the careers of the various officers. GM, Captain, etc. Well, I was at the pool and I saw the GM and told him how I had seen him on tv and thought that he had a remarkable career! He was very kind. Next thing you know, Mom and I are invited to a party in the haven. The Haven is where the ships' most exclusive residents are located. It's quite pricey from what i can gather. The party was top notch and we had a marvelous time. Then, we get to our stateroom and find a bottle of wine and fruit from the GM. This didn't stop! Every day we had either hor de hourves or chocolate strawberries in our room! These folks really do care about their guest and I'm here to tell you! Read Less
1 Helpful Vote
Sail Date: May 2019
As an experienced cruiser, (this is my 9th cruise) I expected this to be a very relaxing and enjoyable itinerary. Unfortunately, this ship is definitely not designed for Alaska. A tremendous amount of space was devoted to pools, water ... Read More
As an experienced cruiser, (this is my 9th cruise) I expected this to be a very relaxing and enjoyable itinerary. Unfortunately, this ship is definitely not designed for Alaska. A tremendous amount of space was devoted to pools, water features, outdoor dining, race track, mini golf etc. Most of the time, these things were closed due to cold temps and high winds. Once we saw some of the incredible scenery, there was no place to sit. You were basically forced out on deck which was very cold and windy. The observation lounge was the only interior space but people were 3-4 deep at the windows. You couldn't see anything. (and the windows were quite dirty) I do want to give the National Park Service kudos. They boarded the boat in Glacier Bay and did a terrific job narrating the points of interest, pointing out animals (whales and a bear), and generally adding interesting history and culture to the park. Finally, a good use of my tax dollars! I do believe the staff tried their best to accommodate all the passengers as this was a very full ship. However, their management needs to do a better job of providing processes and procedures to keep passengers informed. For example, I tried to participate in a wine tasting in the Cellar the first day at sea. The head waiter was so flustered with 25 people trying to sign up. He really lost his composure. There were so many people because few instructions were provided on how to make reservations, what wines were being tasted and what the additional costs were. It was really an avoidable issue. Also, anything you pre-booked from the website for dinner, shows, etc. didn't load into the schedule on the ship's tv or reservation system. The reservation thankfully showed up at the venue but because you couldn't see it, I inadvertently overbooked my activities. This was disappointing because I couldn't rebook one of the shows. Also, skip the specialty restaurants on this ship except the steakhouse. I went to the Italian and Mexican and both were horrible. Definitely not worth the additional cost. While the steakhouse's food was good, the prices were high. The wait staff needs more training. I tried to order one of the wines featured on that night's menu but he didn't know it - it was also sponsored by the cruise line. Another waiter tried to serve port wine over ice. I would also recommend Norwegian look into changing the itinerary for this cruise. We did a morning cruising Glacier Bay, a day at sea, a morning in Ketchikan and an evening in Victoria. Back to back, it felt like we were confined to the ship for 3 days. They needed more time in Ketchikan and Victoria. We were only in Victoria for 2.5 hours. It took longer to get off the ship and into town than we were in town. And, because we were there in the evening, many of the stores and restaurants were closed. It was a waste of time. Overall, skip this cruise. Wait for winter when the ship will be in the Caribbean. Read Less
4 Helpful Votes
Sail Date: May 2019
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest ... Read More
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest issue I had was the width of the hallways by the staterooms. Some floors, if you had gotten off in the wrong set of elevators, required you to walk through the stateroom hallways. This would be okay if the hallways were large enough to permit a wheelchair or walker, which in the Joy’s case they were not particularly when the housekeeping’s carts were scattered every forty feet. In the main areas the doors opened via a touch panel. I failed to see any consistent placement of these panels even on the double entry doors. There was some cool extras like go karts, mini golf, and laser tag. Unfortunately, there were no elevators to these floors making it difficult to accommodate parties with mobility disabilities. I looked forward to these attractions but refused to use them because of this deficiency. In addition, the embarkment and disembarkment days were handled poorly. Both boarding and leaving the ship had us joining multiple lines, had us leave the ship and badge back in only to leave the ship a second time, & because of the delays caused in the confusion many people ended up running to catch flights (including myself). The best thing about the Joy was their show Footloose. This is a great thing too since seeing the show meant we had to miss out on their main dance party. They had some trivia, but the cruise director and team lacked luster and the games fell flat most times. The Starbucks located in the atrium where most activity occurred was nice. In short, unless Norwegian decides to invest in training, the ship’s ergonomics, and time management; I would not suggest this ship. Alaska’s inside passage cruises are some of the best, but do yourself a favor and pick a better ship! Read Less
7 Helpful Votes
Sail Date: May 2019
Try to avoid seeing the ship Dr. at all costs, they charged 2 consultation fees of $150 for the same visit. The medical staff wanted to push all kinds of unnecessary tests on our mother. We went in for an Azo pill and left with a $1431.00 ... Read More
Try to avoid seeing the ship Dr. at all costs, they charged 2 consultation fees of $150 for the same visit. The medical staff wanted to push all kinds of unnecessary tests on our mother. We went in for an Azo pill and left with a $1431.00 bill! We were given the run around about the crazy expensive billing. That alone will cause us to not use NCL again! The food taste the same in every restaurant, it was typical buffet food. Book your specialty dinners as soon as you can. The good spots fill up quick. Book your excursions directly with the tourist company’s and save about 40%. Make sure you close out your bill early and question the charges. Several people were held back on the ship just to find out their bill had been paid. The process to disembark was not explained well and caused confusion and frustration. Read Less
6 Helpful Votes
Sail Date: May 2019
This was the most disorganized cruise we have ever taken. From embarking to disembarking it was a mess. Service was not the best in most areas and the main dining buffet had the worst layout for flow and not the best food. The other ... Read More
This was the most disorganized cruise we have ever taken. From embarking to disembarking it was a mess. Service was not the best in most areas and the main dining buffet had the worst layout for flow and not the best food. The other complimentary restaurants had about the same food as buffet just fewer choices and service was not good there either. We ate twice at the specialty steak restaurant. The first time was amazing food and service. The second visit we were half finished with our steak before our baked potato/ side made it to the table. Service for drinks was very slow as well. Shopping onboard was very limited and they only had 2 evening shows where most cruises have a show every night. We enjoyed Footloose but Elements was not our thing. People trying to settle their account on the final night of the cruise were met with long lines and only 3 customer service representatives. There were lots of unhappy customers. First and last Norwegian cruise for us. Read Less
3 Helpful Votes
Sail Date: May 2019
The cruise was a spontaneous decision to fill the gap to our next trip in September. The ship was recommended by the travel agent. It seemed to be a good decision not to stay in a heaven suite because compared to a loft suite on Royal ... Read More
The cruise was a spontaneous decision to fill the gap to our next trip in September. The ship was recommended by the travel agent. It seemed to be a good decision not to stay in a heaven suite because compared to a loft suite on Royal Caribbean it's just a standard stateroom. The concierge suite seemed the right choice. . Priority boarding . Private dining for breakfast and lunch . Concierge lounge Well this is what we expected. Priority boarding didn't work. Disembarking only because we asked a crew member. There's no signage. Private dining was at la cucina. With a non changing menu and only a few choices it wasn't really working for us. The staff felt extremely unsure about their duties and the manager held debriefings in the middle of the restaurant. I understand it's a "new ship" in terms of the area their cruising but the amount of untrained staff or staff having conversations about desperately trying to find another job was annoying and sad. The concierge lounge was apparently removed or transformed into the public lounge. Here you see folks laying with their hiking shoes on couches and using the facilities as a getaway from their windowless cabins. We felt like they've done the right thing, besides the shoes or barefoot on the couch thing. They spent a fraction of the trip heaving the best space on the ship during the day. Maybe we should've gone for the heaven for a bit of a luxurious feel. We experienced a large number of extremely bad service mishaps, the fun stuff as . go karts ( bored staff, no timing for laps) . the loop slide ( only open for 2 hours in the morning!? Not during really nice weather. Staff next to the slide said that I had to go back to my room and check my daily newsletter for timings. After a little conversation he said it's closed for no reason.. thank you) . Laser tag ( we didn't even try as the crew was busy chatting to each other) This reflected on my cruise survey and after reading a long standardized apologies letter from NCL I found a 125$ offer for on board credits. This wouldn't be enough to buy a internet package which will not work anyways as it is either super slow, doesn't connect or disconnect and the webpage based login is so 1980s. So thanks for the offer. As I wrote into my answer. Spent it on staff training and I hope the next cruise will be better for other passengers. We will definitely not come back. A last word. Of course there were some very talented people amongst the staff but they were not enough to give it a welcome feel. Thanks to those Read Less
11 Helpful Votes
Sail Date: May 2019
This was my third cruise with NCL to Alaska, first on the Joy. The boarding process was a breeze! We were greeted by very friendly staff and our rooms were ready when we got on the ship. The stateroom steward was very friendly and ... Read More
This was my third cruise with NCL to Alaska, first on the Joy. The boarding process was a breeze! We were greeted by very friendly staff and our rooms were ready when we got on the ship. The stateroom steward was very friendly and attentive. We saw the live shows Footloose and Elements. Both were beyond amazing!!! I wish we would have seen them more than once! The buffet food was decent but never seemed to be hot by the time we got to our table. It was impossible to find a free table, even during slower times. If we did find a table we would have to track down a busser to clear the table from the prior people because they weren't cleared in a timely manner. I felt the ethnic options were better on past cruises. There wasn't a lot of options in the buffet, just numerous stations serving the same things. The Local was a good place to stop for a quick bite. Service was good. We ate one meal at Savor. We sat over 5 minutes before even getting water. The menu options were very limited. I ordered a fish sandwich with waffle fries. It was served without the fries initially and the waitress said she would get the waffle fries. 15 minutes later I was served a dish of cold regular fries. We had to practically beg to get our drinks refilled. Needless to say we didn't go back there. I was traveling with a cigar smoker and a cigarette smoker. On past cruises with NCL they allowed both in the Cigar Lounge. This time they were not allowing cigarette smokers in the cigar lounge and only had one spot on the entire ship for all cigarette smokers to go. It was outside with no covering or tables. There was no drink service in the cigar lounge like there has been on prior ships and to purchase a cigar, there was a phone number posted on the wall but no phone to use so you'd have to go back to your room and call and run back down to meet the person to get the cigar. One member of our group has limited mobility and uses a walker. There were flatter handicapped accessible ramps when we got off in ports but at one Port when we came back the ramp was down but not able to be used because they didn't have adequate staff to work it. They had us wait for over 20 minutes and still didn't have staffing. I finally ended up pulling the walker and the family member with limited mobility up the very steep ramp to get back on the ship. They were also using the same ramp as an exit ramp which caused some major issues. The staff at the District bar was incredible. I can't say enough good things about them!!! The variety of onboard activities was limited. There were a lot of singing/dancing options. On prior cruises there was a lot more options such as Crafters meet-ups. I spent hours over the week cruise in line at guest services. My first cruise was under my married name, all cruises since have been under my maiden name. For some reason this time they kept trying to use my old married name. I showed them my certified divorce paperwork with the name change, photo id with the correct name and they couldn't seem to get it fixed. Almost every day I'd have to go to guest services because of another name issue. Disembark was a disaster to say the least. I have never seen such a disorganized mess of a disembark process. It was not a great way to end the cruise. I will definitely cruise Norwegian again but will be avoiding the Joy and if issues like this come up again I'll be switching to a different cruise company. That's a lot of money to deal with that many issues. Read Less
1 Helpful Vote
Sail Date: April 2019
I surprised my partner with cruise because it was going to Valletta, Malta and that’s his last name. It turned out to be the best cruise that we have done. The staff was outstanding, friendly, helpful. Our favorite waiter was Richard in ... Read More
I surprised my partner with cruise because it was going to Valletta, Malta and that’s his last name. It turned out to be the best cruise that we have done. The staff was outstanding, friendly, helpful. Our favorite waiter was Richard in the Window restaurant. We loved that this was a small ship. No big lines to wait to get off the ship. Our only issue was not enough alcohol in the drinks for the money that the ship charges for. The entertainment was outstanding, especially Sonata group and P& K. We both listening to the. We met a lot of nice people from different parts of the world. We became friendly with a couple from India and young couple from Germany. The Teppanaki experience was great, the food was so good that it was worth every penny. We had all of breakfast at the buffet as we could our eggs nice and hot and cook to order Read Less
Sail Date: April 2019
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, ... Read More
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, inefficient, and ill-trained. The manager tried very hard to correct the immediate issues, but because it was freestyle dining we got different servers every meal, and it seemed as if each server disappointed us in a different way. Just a few examples.. Mistakes causing delays which caused us to rush the end of the meal or miss our following event. Some vegetables, like onions and garlic often had the outside paper skin. Sloppy pouring of water, coffee and wine. Mostly it seemed they were slow and didn't pay attention. Many of the handrails were loose and many handrails were sticky (soiled). The entertainment was mediocre, the violinist and the aerial acts were excellent, the saxophonist was inaudible above the accompanying musicians, the escape artist and the tango dancers were boring, the comedians were somewhat entertaining. We did not go through passport control in Europe which means there is no entry stamp which could actually mean that I am illegally in Europe. The cabin and cabin steward were excellent. Overall, I would not recommend NCL. Read Less
2 Helpful Votes
Sail Date: April 2019
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text ... Read More
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text cruise mates each person is charged $9.95. This is free on HAL. Drinks are expensive food was ok. Wish offered more selection at the buffet same fare every day. Plus no theme nights can you believe they did not have any celebration for Cinco de Mayo! Also the TV channels had no MSNBC or CNN just FOX, whats the deal with that? So if you wan't real news you had to watch BBC, but even that was turned off toward the end. I think Holland America is better because they offer the NY Times online or printed copies for no charge.But being a captive audience on a transatlantic cruise with only FOX news! That aside we loved the cruise the price and itinerary was fantastic! Read Less
4 Helpful Votes
Sail Date: April 2019
We chose to cruise on the Breakaway since we’ve never been on it and have cruised her sister ship the Getaway 5 times. The ship is almost identical to the Getaway. We are platinum members and are very familiar with the latitudes program, ... Read More
We chose to cruise on the Breakaway since we’ve never been on it and have cruised her sister ship the Getaway 5 times. The ship is almost identical to the Getaway. We are platinum members and are very familiar with the latitudes program, freestyle dining, specialty restaurants, comedy club, shows, etc. The music on the ship was outstanding,especially the group of talented musicians in Guilty Pleasures in Syd Norman’s. Wow! Do they know how to rock! Wish the venue was bigger as they attracted a huge crowd and after not getting in the first time we tried, got there an hour early to enjoy their performance. As usual the food on the ship was delicious. However, we found some of the servers not to be as happy and competent as on other Norwegian ships. Michele Baland and Heath Harrison, the comedians on board were hysterical! What fun! The magician was very talented and taught us some magic. Mike from cruise next was very helpful and pleasant and so were the staff manning guest services. Unfortunately, we had quite a few disappointments on this ship. I’m happy it wasn’t my first cruise on the Norwegian line or it may have been my last. We booked our trip with Vacations to Go, whom we use frequently. Part of our package was paid gratuities. There was a problem with Norwegian not letting the ship know that so we were getting charged. Took a few days and some stress getting that fixed. We had a room steward that was on his first time out. The first night I asked him to please take out the extra bedding from the drawers under the sofa so we could store our clothes in them, asked for soap,ice and hangers. I gave him a tip because I felt I asked him for quite a few things. I didn’t know at that time he was new. We went to dinner and came back and never received any freestyle daily or our latitudes paper. We missed our chance to go on the ship tour because we didn’t sign up since we never got our info on time. Our steward surely didn’t know what was going on. We spoke to the 11 th floor supervisor, Richard who told us he was new and he would take care of it. Through the week everyday we were missing something. The card to change the time, a bathmat, would give us clean towels but leave the dirty ones on the floor, charge us for RedBull from the mini bar when we never even opened it nor have ever had a Red Bull. He told my husband that he was confused. We needed to go to guest services again to get that taken care of. We let things slide because he was new. The icing on the cake was the last day. We left the room to hear the Captain speak then lunch and came back to see our cabin wasn’t cleaned. It was after 3 so we knew it wouldn’t be done till the evening. We started packing up our suitcases then got ready to go to our dinner at Cagney’s then to hear a band in the atrium. At 10:45 we went upstairs to put our luggage out so we could come back down and listen to the band and dance. A nice way to end our cruise. That all came to a screeching halt wen we came back to our room to find no one had been in there. Dirty towels on the floor, no clean ones for our morning shower, dirty dishes from breakfast still on the counter, bed not made etc. I was very upset as now we can’t do what we wanted to do because we need to put out more fires! My husband walked around looking for our room steward. Nowhere to be found. He ended up getting two clean towels so we could shower. I tried calling housekeeping and the phone just rang and rang. The steward that my husband got the towels from called the 11th floor supervisor, Richard. All he said was that he was sorry! I told him that it was his fault since I spoke to him In the begining of the week about these problems and he should have been supervising him. Surely this young man wasn’t trained correctly. Since he was new and Richard was aware there were problems, he should have checked up on him. All he did was send wine and strawberries to our room. We don’t even drink. So we spent the next hour on line for guest services to complain and record our problem so that the people that sail after us can enjoy a stress free vacation. We traveled with friends who had a cabin two doors down. I don’t want to speak for them but they received wine and strawberries too! Read Less
2 Helpful Votes
Sail Date: April 2019
Me and my husband decided to try Norwegian after being on 3 Royal Caribbean cruises. The ship is pretty new and clean. The cabin was great and clean we had an oceanview cabin. Things that we didn’t like: Service was very poor ... Read More
Me and my husband decided to try Norwegian after being on 3 Royal Caribbean cruises. The ship is pretty new and clean. The cabin was great and clean we had an oceanview cabin. Things that we didn’t like: Service was very poor comparing to Royal Caribbean. I really enjoyed dining at Manhattan Room – I liked the live music and the restaurant is beautiful, but most of the time service was so slow and the selection of food was poor. I asked for French Onion soup and was expecting the cheese to be melted on top like it’s supposed to be but no, the cheese was inside (it’s little things like that). Italian Restaurant and the Brazilian steakhouse were nice! Service was better! Alcohol: We were told we could bring 2 bottles of wine which we did. We didn’t get our luggage not until very late that night. The two bottles were taken away. I did not like that they opened the luggage without asking us for approval. Apparently the corking fee is $15 for each bottle. That’s horrible. Entertainment: I enjoyed the games by the pool! It was truly a great time! But I can’t believe that they have only 1 pool for 3,000 people. That’s insane! It’s very hard to find space near the pool too. I also think there weren’t a lot of things to do on the ship. No good shows. It was getting kind of boring after the dinner. I was very excited to watch the “Love and Marriage show” or whatever it’s called. But when we arrived to the Atrium, there were barely any place to stand I’m not even talking about sits. It would be better for them to do the show at the theater, so that way everyone can sit down and enjoy it. Disembarkation day: It took us more than an hour to leave the ship and we were carrying our own luggage. It was way too long. We won’t be back. Honestly in our opinion RCI is so much better. The food, the service, entertainment was so much better. Read Less
1 Helpful Vote
Sail Date: April 2019
My wife and I are avid cruisers. We're usually among the younger couples on a cruise, but we've literally cruise around the world on many cruise lines and many many ships. But, I had never cruised on NCL. After hearing some good ... Read More
My wife and I are avid cruisers. We're usually among the younger couples on a cruise, but we've literally cruise around the world on many cruise lines and many many ships. But, I had never cruised on NCL. After hearing some good NCL reviews from my inlaws, we all planned a family trip together and off we went... Let me start by saying our first day started with car troubles. It happens. But on our ride down to Miami we read our cruise documents and were a bit concerned with the 2pm deadline to be on the ship. The ship wasn't scheduled to leave until 4:30pm and having been on many cruises, we know some people take their sweet time getting on last minute. Still, we called NCL to be cautious (car issues we had made it a tight window to get there by 2). The NCL rep on the phone said 2:30pm was the cut off. Our in laws, who had boarded, asked and were told 3:30pm. It would be nice for NCL just to be honest and clear with this information. Despite best efforts, emergencies do occur and people need to know the honest time. If they cant make it, let them know and they can turn around before driving all the way there just to be turned around. The embarkation process was smooth as people mentioned. But no, there's no excitement, dancing or extreme friendliness. In fact, the security at the metal detector consists mainly of a group of gril gossiping about their lives and not really caring about the guests. I actually tried to make friendly comments and was ignored because they were too busy with non work related drama talk. But got on board quickly and our room was ready. It's true there was no guidance or assistance, just hop on and go find your room. Room: The room was a balcony and nice size. Plenty of shelf space. My wife LOVED the dryer in the room next to the TV as it actually warmed up and worked. Many cruises we've been on, she's left with wet hair as you cant bring one on board and well...cruise ships are notorious for weak hairdryers in the bathroom. Bathroom was larger than we're used to with plenty of storage. Shower was larger than normal and I liked the glass enclosure so you dont have to worry about water getting outside of the shower curtain because all is enclosed. Balcony was nice sized although I did have to make 3 requests which took 4 or 5 days to have the balcony sliding glass door tracks greased (it made loud squealing noises while being opened/closed which would wake the dead). Steward: a bit weird that he never came and enthusiastically introduced himself. I actually never met him but went looking for him about day 4 about the balcony door and I spoke into an opened room and he was in there cleaning. My wife said he DID check that we got all of our luggage on the first day but I guess we're just used to a formal "Hi my name is ... I'll be taking care of your room." We never had a talk, etc. But our room care was fine. Food: I researched a lot and we chose this for food quality. We were not disappointed. I never ate at the buffet (I'm over cruise buffets). Each night we went to either Taste, Savor, or Manhattan. Food was good and servers were friendly, good, and generally fast. We LOVED Manhattan. All 3 are free but Manhattan clearly shines with decor and dance floor with live music. I had some memorable deserts there. But memories of dancing with my wife were best. Taste and Savor have the exact same menus as Manhattan. Savor and Taste are the same, but across from each other. But are good. O'Sheehans: food was good. SERVICE IS HORRIBLE. I'd try to each lunch here as the menu is tasty, it's not a buffet, and it's free. First day...fine. Second day: I waited an hour and a half and never got my food. People in all tables around me would get up and complain to matrade in white uniform about not getting food, no service, not getting meals although others at table were done already, etc. But there was no look of concern on the guy's face. I sat there and attempted to not add to the drama. He never checked on me once or asked how I was. Eventually I left hungry. I order a chicken sandwich which is all I ordered. Apparently an hour and a half for a chicken sandwich isnt long enough. I went to the hostess stand and asked to talk to him. She called him and asked me to wait. After waiting 30 minutes for a seat and an hour and a half for food that never came, I waited 5 minutes and he never showed. I asked that he called my room. I walked away and a server chased me and said my food was almost ready. I refused to return after 2 hours of being ignored. Btw: I'm 6'4"...I stand out. I didn't think I'd get a call so I called guests services. He returned my call and offered to treat my wife and I to dinner at La Cucina the following night, which sounded good. But the main thing is I wanted service at O'sheehans to improve and be acknowledged. I returned the next day and he was working hard to correct the issue. Seems it took this to get things turned around. Unfortunately, the service at La Cucina the following night was horrible. We never saw our server after our order. People around us left without ordering desert although they were still hungry. Our food was "ok" but not great. My wife thought the salmon was salty. My meal was cold. We weren't offered desert under the "apologized arrangement " so we left and went downstairs to another restaurant. While there we ran into the original matrade who was wondering why we had not had desert at La Cucina. We informed him that we weren't offered it. He insisted on bringing my wife tiramisu from the restaurant and she enjoyed it. Apparently there was another misunderstanding and we should have been offered desert. Anyways, his efforts were appreciated. But bare in mind that that meal would have costs us $120 had we paid (it's an ala carte restaurant) and all meals in free Taste, Savor and Manhattan were better. O'Sheehans is definitely a sore spot regarding service on this ship. Excursions: didn't do any. We've been to these ports many times and opted for walks or beach days. Pool area: full of all sorts of people who never get out of the pool yet drink all day. HMMM...pool was always packed never got near it. SHOWS: Saw Burn the Floor and Rock the Ages. Loved both. Also see Burn the Floor at Manhattan dinner one night. They're very talented. BANDS: Jamaican band in atrium and in Manhattan played hits from many groups like The Righteous Brothers and are great. Activities: didnt do many. The "escape room" isn't really an escape room. Its disorganized and doesn't make sense. We did mini gulf upstairs and it was fun. People did rope course and rock wall and seemed to enjoy. There's 4 water slides. Didn't do casino or bingo but theatre seemed full of bingo players. If you eat at the Noodle Restaurant prepare to SMELL LIKE SMOKE due to casino smokers sharing the space. DISEMBARKING: Great and quick. Inlaws got stuck for nearly 2 hours though. Guess its luck of the draw. Fitness Center: big for a cruise. Tons of cardio equipment. Dumbbells but no barbells. 2 Smith machines. A stretching room and a spin cycle room. I liked how they didnt try to jam spa packages down your throat like most cruises. Comedies: weren't very funny. Photographs: photographers seemed inexperienced and unsure of angles, people arrangement or what to do with rude guests who walk in front of their shots. But I do like how they don't annoy you with photo attempts the entire cruise. Also, the photo area is VERY organized with photos in individual cases, not laid out everywhere. Stores: same ole same ship stores with cheap invicta watches thatv you've seen on ALL CRUISES. Gave cruise 4 out of 5. Would have been 5 if not for O'Sheehans service and watching many people experience what I did many times and on many different days. It's an issue. Read Less
1 Helpful Vote
Sail Date: April 2019
Third time on the NCL cruise line. One tends to get hooked when you’ve Enjoyed one cruise...what vacation can you go on and wake up in a different country every morning, eat unlimited food, enjoy entertainment at your leisure and just ... Read More
Third time on the NCL cruise line. One tends to get hooked when you’ve Enjoyed one cruise...what vacation can you go on and wake up in a different country every morning, eat unlimited food, enjoy entertainment at your leisure and just relax on land or shore. Plus, meet people that are always happy and without all their daily cares? I went with my 87yr old mother and her best friend from College. We stayed in a balcony suite (which, is always nice to have when you're anywhere and want to see God’s beautiful and serene calm in the morning and sunset in the night). Embarkation was a breeze with my mother in a wheel chair. But even without it’s been a breeze and quite organized on all my NCL cruises. Disembarking took just a little longer but because we used their wheelchair service it was much faster. By the way, there were lots of people in wheelchairs and elderly. So, if your parents or grand parents would like to tick something off their bucket list - don’t hesitate. They will have great fun and get a renewed sense of not feeling that getting old means staying home. Since they had no interest in the Western Caribbean (Honduras, Belize, Costa Maya and Cozumel) - we did no tours but, we did leave the ship in Belize, Costa Maya and Cozumel. Ports were lovely and in the first two you could use their pools, free of charge and buy food/drinks, and it had shopping. Cozumel - we hired a taxi for $18 one way to Playa del Mia, paid $28 to use their pool, beaches and water slides. I think it was just a bit cheaper than purchasing a shore excursion on the ship. Food/ drinks, massages and motorized water sports were for an additional fee. There were also other choices that we could visit but my family and I always enjoy going there when we visit Cozumel. Entertainment was varied and always fun. I had been on the Getaway exactly a year before and the Bliss in December of 2018. All very similar and with great entertainment. Burn the Floor was an exquisite show. It felt like I was watching a $500 show for free. It was well choreographed, sexy, tasteful, professional and the outfits were beautiful - it was very elegantly done and extremely Then, we attended their comedy night - well, it was funny but could have been better. I had seen better before on the Getaway. The Atrium always had very entertaining events with guests as the entertainers - always a hoot. Even my mom enjoyed it! Newly wed couples, and the Perfect couples, karoke, etc. Then, since I was solo, I decided to have a little fun... so I attended the sólo meet up the first night but prospects were quite disappointing for women (ranging from 25-70). Not enough men that would be a catch or worth compromising your relationship for. Maybe because it was low season. MSo, there definitely was something for everyone. However, the evenings had fun entertainment from 10pm (salsa dancing, line dancing, glow night, pure Finally, staff were great, food was good not Disney great but acceptable - always lots to eat so one could always find something. And you’d never need to spend a penny at the specialty restaurants. Just don’t bother with the Shanghai Noodle complimentary restaurant - better food elsewhere on the ship, especially in the Garden café. And to work off the food, there were Stretch, Abs and Yoga classes every morning at 7:00am -8:00am, as well as, a great gym. After, one could relax in the Breakaway’s Thermal Spa, using their sauna, steam room, thermal lounge chairs and bading for some alone time before you set out to a smorgasbord breakfast and day of fun or just more relaxation and sun. ALL in all a fun time. Just one last thing - get a porter to help you through the lines and immigration (if he knows the ropes). Don’t know why people chose to self assist with their luggage and not use the luggage system on the ship the night before. It made getting off easier the next day and without having to wait for an empty elevator with lots of Luggage. Finally, if you intend to rent a car - I highly recommend using Enterprise car rental with their free shuttle bus going to and from the Miami airport. But you must have a confirmation to show the bus driver. NCL gets to be addictive and looking forward to another cruise before summer is over. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because some friends had been on a Norwegian cruise in 2018, and they had great things to say about it. We decided to take this cruise to celebrate our 20th wedding anniversary (September), we travelled with another ... Read More
We chose this cruise because some friends had been on a Norwegian cruise in 2018, and they had great things to say about it. We decided to take this cruise to celebrate our 20th wedding anniversary (September), we travelled with another couple also celebrating their 20th anniversary (June). We had an absolutely amazing time! There wasn't a moment we weren't on the go and loving everything we did. We were on the ship for seven days and there is still so much we didn't do. The staff was great, always ready and willing to help with a smile. There is always someone to help you find something awesome to do while on board or even at shore. They will even help find other guests that are looking for similar things to do and introduce you. Our cabin was spacious and comfy, our steward kept it tidy and perfect. The food was amazing, everywhere we went. There was never a time that we had the same thing at the same place. The ship is massive and provided so many things from entertainment to relaxation. We spent a day in Miami before embarking, mostly shopping. We arrived early to board the ship, we did have a little time to wait before getting on. Once we were on we started exploring immediately. Enjoyed a few drinks while we waited to set sail, there was entertainment on the pool deck. Any time we left the ship it was a bit busy but the staff entertained while we waited in lines for our shore excursions. We travelled to Roatan, Belize, Costa Maya and Cozumel. There was shopping at each port right off the boat, I preferred Cozumel, but each port had it's cultural souvenirs that are worth checking out. If you're looking for a great pub night.. go to O'Sheehans, awesome food and lots of things going on all around you. In the main atrium there is always something going on there.. movies, comedy, music or my personal favourite was the game shows that brought contestants out of the audience, definitely a must see if you are on this ship. There was even bingo in the theatre almost every day. I would definitely travel with Norwegian again, and I would certainly go on the Breakaway again. Next time we will be bringing our kids, there were so many things we said "they would love to do that" . Read Less
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