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2,442 Norwegian (NCL) Entertainment Cruise Reviews

Okay. Not our first cruise. Every place has a different way of conducting business. But this is the worst week of my life! We went as a big group for my grandmas 80th bday bash. 16 of us. Wont make this to long cause this week seemed like ... Read More
Okay. Not our first cruise. Every place has a different way of conducting business. But this is the worst week of my life! We went as a big group for my grandmas 80th bday bash. 16 of us. Wont make this to long cause this week seemed like it would never end! Getting into the boat and off no organization what so ever. Everytime we had a question different info each time. Food disgusting! Even where u had to pay extra! Crew awful and rude! Dont depend on getting in contact with anyone. Room service, housekeeping, operator no one your on your own.! Best way to describe this expensive trip and we were priority the whole time was a dirty hotel on water! Sheets were stained and not even fitted sheets. The bed we slept on was more like a roll out bed horrible. Would never go ever again. You want a quality get your money's worth cruise Disney, its not just for kids the food is amazing where ever u go! Even the free food best food ever! Disney all the way! Super clean staff is great u call someone dosent even have to ring there is someone! Service is outstanding! Read Less
Sail Date January 2020
My husband and I just returned from our cruise with two friends. We drove to Miami on Friday and arrived early on Saturday so we could park at the port. Embarkation was easy and they had our cabins ready by 1:30! The weather did not ... Read More
My husband and I just returned from our cruise with two friends. We drove to Miami on Friday and arrived early on Saturday so we could park at the port. Embarkation was easy and they had our cabins ready by 1:30! The weather did not cooperate but we had a great time anyway. We thought the food was excellent and the servers was very attentive and well trained. We ate breakfast and lunch in the Garden Cafe buffet, with the exception of one breakfast in Taste restaurant. There were many delicious choices, including a small selection of Indian specialties. My husband especially enjoyed the waffles with banana topping. Dinners in the Manhattan dining room were outstanding because of the romantic atmosphere, attentive wait staff, delicious food, and excellent entertainment. We saw both of the big shows in the Escape Theater. After Midnight was enjoyable and the performers were quite talented, especially the tap dancers. Choir of Man was an amazing, energetic experience that was different from anything we’d seen before. We actually saw it once early in our cruise, and we returned to see the last show on the last night, which turned out to be their last show on the Escape. (They are beginning a U. S. tour.) We were sad to leave this beautiful ship and are looking forward to the next time we see her. Read Less
Sail Date January 2020
Way overcrowded, bad use of space on the ship. You have to be on the sun deck by 7am to maybe get a chair, 2 very small pools, 1 kids, 1 adult.. 4 very tiny hot tubs. Way too many children, 1 hour wait for water slides most of the time. ... Read More
Way overcrowded, bad use of space on the ship. You have to be on the sun deck by 7am to maybe get a chair, 2 very small pools, 1 kids, 1 adult.. 4 very tiny hot tubs. Way too many children, 1 hour wait for water slides most of the time. The gym is way, way too small and lacks equipment. Room, food, restaurants, entertainment were all good. Make any RSVPs for spa, excursions, go kart etc before you get on the ship. It will be sold out by the time you get on the ship. Watch out for the drink package, be sure to ask when getting a drink if what you want is extra charge or not. They don't let you know then it's on your bill. Starbucks on board and good service. NCL blew it on this ship, bad design/layout, not such a stable ride either due what I am told is a German built ship that lacks the stabllizers on other ships. Read Less
Sail Date December 2019
The good: -Boarding process: Left out of Port Canaveral and from the time we arrived via hotel shuttle to the port (around 11, boarding started at 12 on paper but they started early) to the time we set foot on the ship was around 25 ... Read More
The good: -Boarding process: Left out of Port Canaveral and from the time we arrived via hotel shuttle to the port (around 11, boarding started at 12 on paper but they started early) to the time we set foot on the ship was around 25 minutes. We waited maybe 5 mins at most outside to be let into the terminal and once we started moving, we never stopped other than the check in desk until we set foot on the ship. Was really impressed with how quick boarding process was. -Food: Did not have one bad meal on the whole cruise. We ate at taste, sushi bar, la cucina, moderno, buffet, le bistro, and ocean blue and did not have one bad meal. Food was amazing. Buffet food was a bit bland IMHO but it's buffet food. Can't really speak about the breakfast because I didn't eat breakfast once on the whole trip but my boyfriend said it was good. -Drinks: didn't drink too many frozen drinks or premixed drinks but liquor selection was good for the free at sea beverage package and had not problem getting my buzz on, this is coming from a heavy drinker. Martinis at shaker's were great, as were the bartenders there, same goes sid norman's pour house and spice h20 staff. Take care of them, don't be rude and they will take care of you. Ship could have a bit better beer selection but not bad. -Service: We were on a completely full ship during once of the busiest vacation weeks of the year and my BF and I both think the staff did an amazing job with service. From servers, bartenders, guest services, to our room attendant, no complaints at all. Ship was kept very clean as well. -Entertainment: We saw burn the floor and the band at sid norman's pour hour house. They were both great. DJ at 80s night could've been better. DJ for NYE party at spice h20 was good. -Ship: This being my first cruise, did not have much to compare this to as far as the actual ship but I thought the decor was nice, layout was a bit confusing at times at first but I picked it up over the next few days. Cannot really comment on pool since we didn't spend much time there, opting instead for spice h20, which we both loved and spent a ton of time at. I would say, if pool space is important to you, might want to consider a larger ship (symphony of the seas, etc) as I though pool space seemed limited on breakaway. The not-so-good: Wifi: Paid for unlimited premium wifi package for both BF and I so we didn't have to worry about sharing 1 internet package. With the amount of money NCL is charging for internet packages, the speed should really be a lot faster. Yes, yes I know, you're on vacation, you're supposed to disconnect but us both being self-respecting millennial internet junkies, we have to have it. Did several speed tests throughout the cruise and I think fastest I got was 3 megs, at around 3am when nobody else is online. At most other times, if you get the internet package, you are going to be waiting for stuff to load. Read Less
Sail Date December 2019
I chose NCL Bliss because I cruised with NCL in the past and had a great time. The last cruise I took was earlier this year on the Royal Caribbean. So, I thought I would give NCL another shot. We were going to hold off on one of the most ... Read More
I chose NCL Bliss because I cruised with NCL in the past and had a great time. The last cruise I took was earlier this year on the Royal Caribbean. So, I thought I would give NCL another shot. We were going to hold off on one of the most expensive weeks but, figured it could be fun traveling for on New Years, so we sucked up the added cost. WHAT A DISSAPOINTEMENT. A day before we were asked to delay arrival to the port. We were asked to wait to 1 PM to arrive, for no reason. Whatever, wasn't a big deal to me. I was driving in from Boston anyway. When we finally arrive after our 3 hour road trip, get through the craziness of check-in we were ready to start our vacation. Once on ship, we headed straight to the bar and were greeted with a "yeah" from the bartender. If "Welcome Aboard" was too much "What can I get ya?" would've sufficed. I let it go at that point, it was early on the vacation and figured he might be overwhelmed with crowd. NOPE, that is the service we got at throughout the ship. With the exception of The Local. The Local was exceptional. The specialty dinning was also good but, we technically paid extra for the service. Turns out.. the cruise before us got ill, and it effected a good chunk of the staff. Therefore, the staff we were with were most likely overworked which left us with subpar service. Beside the service, beware that if you pay for a beverage package that does not include everything. For instance, if you want coffee from Starbucks, a particular liquor, or EVEN WATER, you won't be covered. That's right, WATER. Once aboard and after I learned water is not included.. I ventured to find 6 bottles or so for my room. I had to travel to multiple bars to ask where to get some. Literally, I went to restaurant after restaurant looking for water. Pathetic. Finally, I was given a order form for water. I ordered 32 bottles of water for a mere $52 dollars. Ugh. (Royal does not do this. Your drink package not only includes WATER but coffee from Starbucks.) Our days at sea was subpar. Actually quite boring... The first day aboard I went straight to book dinning, shows, and onboard excursions (like laser tag, bumper cars, ect…) But, they were all BOOKED, for the ENTIRE week. I could understand not getting the times or days you would like but, nothing..at all...for the entire week?... Ugh. So. that left days at sea quite boring. I mean how many games of bingo (that you pay $40 a card for min). can you play? Other than the shows the little trivia and "game shows" in the atrium became tiresome. Especially since it became overcrowded due to lack of entertainment throughout the ship. Stirrup Cay, looked beautiful from afar. However, once ashore it was an overcrowded disaster. Literally people fist fought for a chair. Talk about cabin fever. There was no seating whatsoever. And if you were hungry...enjoy a burger, or hotdog from a tray that is swarmed with flies, and preceded by dozens of people. Turns out, NCL decided to get an additional bang for their buck and dock an additional ship to the island. Overall, this ship was a major disappointment. Read Less
Sail Date December 2019
This was a Christmas cruise and did not disappoint. The ship is in fine condition, the gym is new and excellent, food was great, but most of all, the entertainment was the best we've ever seen on a cruise. Every single bit was ... Read More
This was a Christmas cruise and did not disappoint. The ship is in fine condition, the gym is new and excellent, food was great, but most of all, the entertainment was the best we've ever seen on a cruise. Every single bit was outstanding - the magician, the comedian, the acrobat, and most of all, the dancers. They use a live band and these dancers are so good, so professional and so entertaining that I actually LIKED watching them ... and I'm not usually into watching such things. How they worked the magician into the "Elements" show was just superb, and he's just a guest entertainer. Wow! As for the food, we enjoyed Teppanyaki enough to do it twice but discovered that Cagney's is actually better food. The service on this cruise was also first rate; unfortunately we had to call in a complaint about our next-door neighbor smoking on the balcony after putting up with it for the first two days ... his smoke would blow right into our balcony and our room. NCL spoke to him twice before he finally quit ... or we just didn't notice it anymore. Read Less
Sail Date December 2019
This was the Best cruise I have ever been on. It was a Holiday cruise in December and just the Best Time!!! Christmas caroling, cookies and fun things to do. And the Christmas buffets were spectacular. The food was really good and at ... Read More
This was the Best cruise I have ever been on. It was a Holiday cruise in December and just the Best Time!!! Christmas caroling, cookies and fun things to do. And the Christmas buffets were spectacular. The food was really good and at times excellent. The buffets were just terrific and I spent most of the time eating at the buffets because they were so good, and the staff were very accommodating. The entertainment was better then even the shows I have seen in Palm Beach County Florida at the Kravis Center; they were Spectacular (from the phenomenal singers, to the fabulous dancers, "Red Velvet", Le Cirque Bijou, etc.), can't say enough. The Cruise Director and staff were so awesome, always smiling, sincere, friendly, and helpful; and they were at the dance floors quite a bit which was a lot of fun. The room stewards were absolutely great. So much to do on the ship that I couldn't choose sometimes because I wanted to do it all. The fitness center was the best. And then the excursions, well words can't describe how phenomenal they were!!! You have to go on "Nature's Wonders Wildlife Safari", "Queen Charlotte Track Hike", and "Hawks Bay Countryside" you simply can't miss, just awesome!!! But the best was actually cruising through Milford Sound, Doubtful Sound and Dusky Sound; absolutely breathtaking!!! New Zealand is just absolutely Beautiful and the people are just as beautiful as the Country. I think this might be as good as it gets, just the best vacation I have ever had and probably will ever have. I could keep writing. And I met "my person" on the cruise (fingers crossed, prayers going up), we are dating! Thank you Norwegian Jewel for literally, "The Time Of My Life"! And I mean that with all sincerity! Read Less
Sail Date December 2019
For a trans Atlantic cruise, this itinerary had great ports of call. Started in Barcelona, a great city in itself, and then 6 more ports of call, before we started on our crossing. We then had another 2 ports of call before docking in ... Read More
For a trans Atlantic cruise, this itinerary had great ports of call. Started in Barcelona, a great city in itself, and then 6 more ports of call, before we started on our crossing. We then had another 2 ports of call before docking in San Juan! Although we enjoyed ourselves, this was the largest ship we have been on in 13 cruises, and would really have to give thought to a ship this large in the future, and probably for sure, not the Norwegian Epic again. Whomever designed the bathroom layout in the cabins must of had a grudge to settle with Norwegian. And who would of approved such a design.? I cannot imagine anyone thinking this a great design. Elevators were continuously overcrowded and often had to wait in long lines in the buffet for average just barely warm food. Had several occasions were our toilet would not flush for several hours at a time. Beds are short for a 6 foot tall person like myself. High marks for the entertainment, especially Priscilla, Queen of the Desert, and Burn the Floor, along with the Cirque show. Disembarkation in ports of call seemed to be fairly efficient, however the same cannot be said for the initial embarking. Did not appreciate that water was not included in drink package, and could not bring on board so much as a couple ounces left in a bottle from a shore excursion. Seems like nothing but a money grab to me. All drink stations had a sign asking you not to refill water bottles, which I blatantly ignored. Bar staff, did their best, but at many times definitely overworked, or under staffed. Before we ever sail on Norwegian Epic again, these issues would have to be addressed.. Read Less
Sail Date December 2019
This was my first cruise experience, my partner's second. Nothing went as planned, changed flights at the last minute, terrible food, awful customer service and the captain must have been racing other cruise ships. While we tried to ... Read More
This was my first cruise experience, my partner's second. Nothing went as planned, changed flights at the last minute, terrible food, awful customer service and the captain must have been racing other cruise ships. While we tried to look at the positive during our trip it was difficult to find the silver lining. Something as simple as requesting a Turkey burger became a task, I was profoundly dissappointed. Not one staff person could provide us with a clear answer when asked, the room never received fresh sheets, and that was just a small peek into our NCL experience. I can not say it enough, I will never travel NCL again. The booking experience was even hellish! We were never assigned a dedicated consultant, so every time we called for info we were met with long hold lines and many apologies. What I will say is this.....Makiba our Stewart definty tried to make our stay warm. The shows were palatable, and the cranberry juice was great. That's it, that's all I have to say about the positives, oh the in room movies were good. The excursions were best booked when we docked, NCL over charges and we even had to walk to out excursion! I hope this doesnt sound like we were looking for things to complain about, because it felt like those things were looking for us. No NCL I am not looking to be compensated or even a response, but as a responsible keep traveler I would be remiss if I didnt warn others of the worst ahead. Turn around now, dont do it. Read Less
Sail Date December 2019
This year my family and I decided to take a cruise to celebrate the Christmas holiday. We took the 7 day our of Puerto Rico. We had a total of 12 people (6 Adults and 6 Children). Here is the review. Check in: Be aware that this ... Read More
This year my family and I decided to take a cruise to celebrate the Christmas holiday. We took the 7 day our of Puerto Rico. We had a total of 12 people (6 Adults and 6 Children). Here is the review. Check in: Be aware that this takes time. The road to the cruise terminal is a two lane street. Prepare yourself that it takes about an hour before you get on the ship. Once you get to the terminal, its fast. Food: The food was great as always. Really enjoyed the complementary restaurants as well as the specialty restaurants. Whats awesome about the Epic is the Chinese restaurant is included. Very nice. The Manhattan room was our favorite in terms of atmosphere. French is our favorite for the specialty restaurant. Beverage: The open bar feature is the best at sea. Almost all call brands are included, and they allow you to get 2 drinks at a time. Plenty of options and service is fast. Best value at sea. Cabin: Our cabin was an inside room with plenty of room for two people. Three or Four maybe a little tight. Everything worked and it was very clean. The beds are very comfortable. Service: This is really one of the best part of our trip. The service was excellent. Everyone was in a great spirit. The hotel director (Nelson) was always interacting with guests and making sure everyone was having a good vacation. Bartenders and Servers went above and beyond your expectations. Entertainment: The kids loved the watersides and the bowling alley. Kids club kept them occupied and they met some new friends. The Shows are great and are similar quality of what you find on Broadway. Ports: This was a very heavy port focused cruise. We enjoyed all of the islands and was nice to see islands that we normally wouldn't go to. Overall, we all had a great time. Very nice to be on the boat during the holiday season. The cruise line made a big effort to spread the holiday cheer. Will do it again. Read Less
Sail Date December 2019
Cruised in December 2019- Cozumel, Belize, Honduras, and Costa Maya Arrival-1:45 pm New Orleans port- was dropped off by a friend- after removing luggage from vehicle- a crew was immediately available to take luggage. Easily allowed us ... Read More
Cruised in December 2019- Cozumel, Belize, Honduras, and Costa Maya Arrival-1:45 pm New Orleans port- was dropped off by a friend- after removing luggage from vehicle- a crew was immediately available to take luggage. Easily allowed us to check in without the worries of rolling luggage. Check in was efficient- best ive encountered. On ship within 20 minutes Food- Garden Cafe buffet- much like most buffets- mediocre. Taste and Savor- same menu, across from each other. Either ine you choose- same food just different view from ship. great food though portions were very small. You'll need to order two of everything- appetizer and main course. But don't be embarrassed bc everyone pretty did this. Tropicana - order from daily specials as the regular menu remains unchanged. Did not do specialty restaurants as they were always booked. If you plan to eat in a specialty rest- book early. Staff Cruise Director was somewhat non existent. He did his daily emceeing for certain games/entertainment- never saw him again. He had a very dry sense of humor. Was not as funny as past directors Room steward- disappointed. Never saw her. Our last steward left us daily notes, animal sculptures from towels, and always was visibly available. Staff in restaurants and other venues- excellent. Ports Cozumel- Playa Mia day pass- sadly ocean was too dangerous to swim- very cloudy day. No fault of anyone except mother nature. Roatan, Bay Islands Honduras South shore zip line- talk about efficient- these people got you in and eat quickly which was nice bc there was nothing around the zip line to explore- gave more time to explore off pier. I did inquire after our excursion- we paid $99 each; There was an organized excursion place by local companies. They wanted to charge $99 for 2 people but that price included a better zipline and taken to beach. If you are comfortable with doing that- i would advise. We didn't bc it was just myself and my daughter- 2 females. Harvest Caye- private island owned by NCL When you get your shore excursion list- they only list NCL excursions on their private island. (Very sneaky) if youblook on shore excursion order form- there are other excursions. We Took an excursion to Placencia Village Ferry. Do NOT go here. It is very desolate- which can perks for some- but you are targets for locals. Immediately felt uneasy about place- there were only 9 of on ferry - most of us went to rent snorkel gear. Sign said $25 full face gear. Told us $25 for nose mask snorkel only, no flippers. When inquired about full face- stated not doing it yet though there were several masks there. Clearly knew we all needed and would gouge any price. While in beach- had some items stolen from my beach bag. Again- so few people on beach- they are aware of departure times for ferry- and they will target you. Costa Maya No excursion- just stayed locally off pier- this port was 7am-1pm- didn't feel necessary to fo an excursion in such a short amount of time. On board activities- i repeat- make reservations immediately when on ship. If you don't- they will be booked 3000+ people - limited spaces - not everyone will see shows/entertainment. We did Burn the Floor- excellent and Big Top- very difficult escape room. Cirque Steam - sold out so couldn't attend. Spa Snotty workers- seem to look down to you. Seemed very inconvenienced when asked to see spa area (even though they didnt give us a tour- we just looked on our own) They have overpriced massages $200+ an hour massage. Don't waste your time nor money . Casino- dont waste your money- Whatever you take- plan to lose all of it. Slots don't pay. Leaving ship- Just as organized as entering. NCL is quite efficient and one of the best things about their cruises. Read Less
Sail Date December 2019
The good: It was a wonderful and festive cruise. We had never been on a Christmas cruise. The ship was decorated to the max. The crew was feeling the atmosphere and it showed in their interaction with the guests. The shows ... Read More
The good: It was a wonderful and festive cruise. We had never been on a Christmas cruise. The ship was decorated to the max. The crew was feeling the atmosphere and it showed in their interaction with the guests. The shows were outstanding. Footloose, Elements, and the Beatles show on the last night should not be missed. We were also treated to a special presentation on Christmas day that was right up there with the others. Excellent voices. Great showmanship. These were the best shows we have seen on any cruise we have been on. The food was hit and miss. Favorites: The filet mignon at Teppanyaki and the brisket and banana pudding at the Q. The low, the carving brisket at the Buffet that was inedible. It was like chewing on a rubber band. The weather was clear and warm at all three ports .North of Cabo it was cooler and windy. That's the way it is in the winter. The bad: At al the restaurants there was a long time between placing your order and when it arrived resulting in a lot of meals not eaten there by us. We had an aft balcony on the twelfth floor. Every evening from 9 to midnight you could hear/feel the boomba, boomba, beat from the nightclub above which was loud enough that we had to wear earplugs. The other problem was the soot. Little black spots that glob on anything on the balcony including you. One night at about 3am, I opened the slider door to get some fresh air. I was greeted with an aweful burnt stench. What were they burning? As a result, no more aft rooms for us! This was not a reflection on our rooom steward who was friendly and did the standard of keeping our room neat and tidy. The ugly: The embarkation was ugly. There was a 1 !/2 hour delay getting started. We got in a line that was moving through a tent, but when we got up to the tent we were told it was for Haven guests. Not a problem.They paid for it. The Port yellow vests told the rest of us to line up against the white tent going east. Most people did so. The line ended up being a big "U" that went well past the entrance to the port terminal. They had the black ribbon partitions. around the front of the opening of the tent and in front of the people in line against the white tent.. One of the port guys opened one of  the black ribbons not in front of the people in line. Then a wohle bunch of people not in line bum rushed into the terminal. People in line started yelling and.opened their ribbon. Then it was a free for all. Not a good scene. Nobody was hurt that I know of.but an ugly scene nonetheless. Signage was needed for guests to be in the proper line. Once inside and through security things went smoothly. Read Less
Sail Date December 2019
Have been cruising for years and this is the first time I left the ship feeling truly disappointed. I usually like to linger onboard and disembark after the crowds, but I went ashore at the first opportunity. I was surprised by the ... Read More
Have been cruising for years and this is the first time I left the ship feeling truly disappointed. I usually like to linger onboard and disembark after the crowds, but I went ashore at the first opportunity. I was surprised by the ambivalence of many of the crew, though polite, they just seemed to be going through the motions. Especially considering this is a new ship, I was expecting to have the Norwegian “A” team onboard. It was a holiday cruise, so I anticipated having to book early for premium dinners and activities. However, I was unable to book all of the prepaid premium restaurants I wanted to dine in as everything was booked before we even left port. I also was unable to get a spot on the go carts, which wasn’t the end of the world, but I would have liked to try it. The highlight of the cruise for me was the Choir of Man Show, which was superb. I didn’t enjoy Kinky Boots as much, the lead singer’s voice and performance was just not compelling. I have enjoyed Norwegian Ships in the past and have sailed with them many times. I am surprised how disappointed I feel after a week on a cruise, I will definitely not sail on the Encore again. I usually buy Cruise Next while onboard but didn’t this time. If you are a smoker, do not get on the Encore. You will feel like a second class citizen and there are no outdoor venues which allow smoking. Their other ships had smoking corners outdoors, but not Encore. There is a very small enclosed smoking room with poor air circulation on Deck 8. The stool seating is uncomfortable, and the space was perpetually crowded. The seating in the Atlanta Airport smoking lounges is more comfortable. The acoustics are horrible, and it just amplified the constant complaining by the other passengers in the small space. The only other options are an enclosed space in the casino if you are gambling. As well as a Cigar lounge with great club chairs, but you are only allowed to smoke cigars in there. The spa thermal suite is nice and only marred by rude passengers talking loudly, ruining the tranquility of the space. The food was ok, nothing memorable, and the beverages were decent. The new Onda restaurant food was good, but the space is all hard surfaces and the noise level was just ridiculous with a full dining room. You could barely hear the server trying to take your order. They did apologize for the noise level and seemed to know this was a problem. I have been loyal to Norwegian for years, but will likely try a different Cruise Line now. Read Less
Sail Date December 2019
This was our first experience on Norwegian. It was chosen mainly to perfectly fit over Xmas shutdown and for itinerary, despite overpriced airfares from Sydney to Singapore during busy holiday time. Overall , it was a very pleasant ... Read More
This was our first experience on Norwegian. It was chosen mainly to perfectly fit over Xmas shutdown and for itinerary, despite overpriced airfares from Sydney to Singapore during busy holiday time. Overall , it was a very pleasant experience and I would recommend it. I could have done better for the shore excursion value but you pay for convenience. From start: We arrived to Singapore late at night and had a decent stay in Holiday Inn Express. We left at 11:00am , for MSC embarkation. Embarkation was challenging as NCL does not allocate time slots as other cruise companies, so this took two to three hours. Signing for Vietnam and Cambodian visa was easy but pricy and I was prepared to pay. We are Australians, so it costed us about A$200 each. We stayed in a balcony cabin 9112, which was of a reasonable size and clean. However there was a weird tapping noise all night probably from air conditioning. I have requested a fix or a change and we were moved to 10100 before lunch time following day. It was inconvenient to have to pack and move all our stuff but we did have some help from NCL. Jade was nice, smallish ship, adequate for our needs. First port was Koh Samui , and we opted for the beach, to have nice relaxing experience. Be aware of dodgy prices for cabs. We went to Nikki Beach Club, the cab fare should be around 300tbht. For Bangkok, I have booked shore excursion for two of us at A$482.00. I was not able to find anything prior to cruise privately. This was a little overpriced, it was a long but pleasant drive to the Grand Pallace, then nice lunch in a nice hotel then stop at an overpriced souvenir shop. We had overnight at Laem Chabang, we could have gone to Bangkok and stayed overnight and do a bot more sightseeing on our own. Following day we spent in Pattaya , we did shore excursion Pattaya on your own, overpriced US$59 ( same trip at the dock with a local tour $20). Then we had what was supposed to be two days in Singapore, we haven’t paid for any excursion, we moved around via metro. All you need to do is tap your credit card, no cueing for tickets. It was perfect, such a lovely city. Visited usual hot tourist spot, had lovely lunch at Marina Bay Sands, went to Gardens at night for light show, it was New Years Eve , it was perfect. Then onto Jade for a massive party. However the following morning was disappointing as we were sailing, I thought we had until 5:00 pm in Singapore. NCL mislead us in advertising, they did not advertise 5:00am, and 5 hours in a day hardly constitutes a day at port. Anyway we were going back to Singapore at disembarkation so I did not let this ruin my day. Cambodia was interesting, but so dusty due to massive Government projects. Bathrooms are challenging.... Market too busy, did not feel very safe and looked forward to return to Jade’s. Overpriced shore excursion at A$382.00 for two of us. Vietnam was a highlight of this trip, beautiful cities, I wish we had more time. Booked through shore excursion , it was excellent. We did Malaysia KL on our own, we wanted more freetime. If itwasn’t that hot, would be perfect. Phuket, we took a cab to the beach to enjoy the sunshine. I wish I had more time for shopping during this trip in general. Shops on the ship are very basic, nothing like Celebrity, but it is mainly due to ship size. Food on the ship was extraordinary. My gluten free needs were taken care promptly with preordering day in advance (thanks to Mary). Staff at the restaurants are amongst friendliest I’ve ever seen. We did not have set time for seating, and walked in every day. Lovely Paola was allocating always beautiful window tables for us and we thoroughly enjoyed the experience and ate at the main dining whenever available. Also, beds were not as comfortable as in the previous cabin and lovely staff gladly replaced the mattresses for a brand new ones. Internet is slow when everyone is on ship, overpriced for $450. If you don’t have needs wait until you come off the ship and use free wifi elsewhere. Entertainment was relatively good , some shows are exceptional, some I left at the beginning. Overall we had a wonderful experience and looking forward to cruise with NCL later this year ( should have taken advantage of Cruise Next !) Read Less
Sail Date December 2019
Disappointed. We sailed in the NCL Breakaway in the Caribbean the week before Christmas 2019, and were hoping to have a relaxing time, but couldn't during the day. The one pool is small and very crowded with young adults, as well as ... Read More
Disappointed. We sailed in the NCL Breakaway in the Caribbean the week before Christmas 2019, and were hoping to have a relaxing time, but couldn't during the day. The one pool is small and very crowded with young adults, as well as the hot tubs. Loud bands. You couldn't get away from the noise. The food in the main restaurants was not up to par as compared to other cruise lines we have sailed on. That said, the buffet did offer a lot of choices and was fine. The two main shows were outstanding (Six and Burn the Floor), the rest, so so. The food in the Specialty restaurants, specially Le Bistro was very good.The balcony cabin was fine, except a bit small. Service was very good. We are seniors, but young at heart. Our next cruise will be one more geared to our age group. I/we would not go on this cruise again. Also, this was our 5th NCL cruise, and my wife and I have always traveled together, yet they had me at a lower category from her's and I couldn't get them to straighten this out! One last thing, the day at the beach that we were looking forward to was cancelled a couple of days ahead due to "anticipated bad weather" which did not happen. I understand that they have to prepare their island accordingly with the right resources, but felt this cancellation (and being re-routed to St. Thomas) was premature and unnecessary. That was quite a let down! Read Less
Sail Date December 2019
About three weeks ago I was on the Encore and had a luke warm experience. The ship was lovely but the staff seemed too rigid, not terribly friendly and the service was slow at bars and restaurants with mistakes often made. I confessed in ... Read More
About three weeks ago I was on the Encore and had a luke warm experience. The ship was lovely but the staff seemed too rigid, not terribly friendly and the service was slow at bars and restaurants with mistakes often made. I confessed in that review that I was pretty Loyal to Royal. Well, fast forward 3 weeks and I gave NCL another shot as I was able to secure an awesome last minute deal on a balcony room Christmas week. This cruise on the Escape totally changed my view on NCL. The staff was awesome, service was over the top and this ship seemed to have a better layout. Whereas on the Encore the entire aft is consumed by the racetrack and laser tag, the Escape had Spice H2O on the rear which was an adult area only and did not require membership like the Vibe. I did miss the 15th floor Observation room on the Encore, but I think NCL places rooms like that on ships that may also sail in cold weather climates. Regarding the food, superb in both the main restaurants and the specialty areas. I really enjoyed O’Sheehans on the 7th floor. Great food, quick service and complimentary. Bottom line, I think Encore is just very new and experiencing growing pains. Based on this experience, I would definitely give NCL another shot. Read Less
Sail Date December 2019
Our previous 2 cruises on NCL were definitely 5 star. This cruise was unfortunately a 2 star for us. Sailing out of New York was nice. Easy for us to get to from Philly. Sailing past the NYC skyline and the Statue of Liberty was marvelous. ... Read More
Our previous 2 cruises on NCL were definitely 5 star. This cruise was unfortunately a 2 star for us. Sailing out of New York was nice. Easy for us to get to from Philly. Sailing past the NYC skyline and the Statue of Liberty was marvelous. First stop was Port Canaveral. Excursion to Kennedy Space center was shortened by 2 hours which prevented us from seeing some exhibits. Next stop was Nassau. It was windy so, parasailing was cancelled. Spent the day at Atlantis resort which was just ok. Again, we had such a short stop we didn’t get much pool time. Next stop was NCL’s private island Great Stirrup Cay. Unfortunately the seas were too rough for the tenders to safely board passengers so they scrapped that. The captain and crew knew the day before that the water would be too rough, yet they proceeded anyway and made the announcement that we could not get off the ship as we were all lining up to disembark. We spent the next 3 ½ days going 10 miles an hour back to New York. 4000 people trying to get a spot at the pool. We had to carry our own lounge chairs to the aft sun deck and make our own space. What a joke!!! I spoke to several passengers who have done this cruise twice before and they said they have never made it to NCL’s private island. It seems they only get there about 20% of the time. Feels to me like a bait and switch. Their island is a selling point, that’s how they hook you into the cruise. Then the schedule changes because of rough water. Royal Caribbean’s island is next to NCL yet they have a dock where their ships can safely get passengers on shore. NCL has so much money they should build a dock. It’s absurd that they don’t have one already. Staying overnight in Port Canaveral was a waste. Instead they should stay over in Nassau. Would have been nice to get an extra day there. And truthfully, a Florida stop is ridiculous on a Bahamas cruise. The ship was overloaded with small children whose parents were on vacation from parenting. Little children in the casino, teenagers drinking and gambling. Not one staff member did anything about it even though they were alerted to the situation multiple times. Staff friendliness was hit or miss. Our cabin steward was a doll. Staff in the buffet were rude. 9:15pm and the burger bar doesn't open until 9:30pm. WHAT?? We were yelled at not to touch the food. Fitness center is way too small and was packed all day every day. Ship was messy in the common areas and in the elevators. 3 days before the cruise ended all the ketchup, salt pepper, creamer and sweetener was missing from the buffet and Starbucks. Staff was guarding the coffee and juice machines, serving you upon request. We finally got one staff member to be honest and tell us there were 50 people sick with vomiting, diarrhea and influenza. They were trying to keep everything sterile. Don't know how successful they were. My husband and I both left the ship with a bad cold I will say the food was good particularly in the specialty restaurants. Entertainment was also terrific including the band Siglo, The Beatles and the country band Southern Bronco’s. Their lead guitarist was phenomenal. So, we are off cruising for a while. When we do go again it will be on either Royal Caribbean or Celebrity which get higher ratings overall than NCL. To give you an idea how disappointed we were about this cruise to nowhere, we came home and booked a “rebound/do-over” vacation for March. Read Less
Sail Date December 2019
I chose this cruise because of the ease of sailing out of NYC and not having to fly to get to the cruise, plus the dates worked well. The ship was large enough to house 5,000 people, but beyond that, we were like sardines or ... Read More
I chose this cruise because of the ease of sailing out of NYC and not having to fly to get to the cruise, plus the dates worked well. The ship was large enough to house 5,000 people, but beyond that, we were like sardines or cockroaches running around trying to find space to eat, sit and explore the ship. The ship itself was not that big, believe it or not, as the area in which to explore was very limited, limited being the operative word. The majority of the ships space was devoted to the rooms in which to house the patrons. Onto the food.... It was good and tasty but not of the same caliber as Holland America. There was no grilled fish in the Garden Cafe (the all inclusive food area), there was no sautéed shrimp nor any of the more expensive variety of foods. What was very good and tasty was the Indian food and hamburgers. The activities were positively limited. My young boys didn’t even get to do the go carts because they were filled up or closed half the time. That is one of the reasons why I booked this cruise, so disappointed would be an understatement. All activities on board were very expensive and any miscellaneous desires were very costly as well. Plus, they add 15 bucks for each day each passenger sails, so that was just shy of 500 bucks for my family of four. I paid a lot for this cruise, so I didn’t account for this extra charge. I gave tips out to those who accommodated me during sailing. I found the crew as a whole to be kind, warm smiles and overall very helpful. The Jersey Boys was fabulous and so was Six. Read Less
Sail Date December 2019
Overall, had an enjoyable experience on the NCL Bliss on an 8 day voyage over Christmas 2019.  The Bliss is modern and clean, with plenty of activities and entertainment, and dining/drinking options and quality are good enough.  However, ... Read More
Overall, had an enjoyable experience on the NCL Bliss on an 8 day voyage over Christmas 2019.  The Bliss is modern and clean, with plenty of activities and entertainment, and dining/drinking options and quality are good enough.  However, there are also some hiccups in the design, cabin noise, children's programs and crowded nature of activities.  For the cost, was a great value (especially over holidays) and would recommend for anyone who is comfortable with NCL. Specific comments: * Embarkation process in NY:  Baggage and embarkation process in NY is a mess and includes a mob of people pushing there way to the entry after arriving on a narrow sidewalk.  Complete lack of order. (disembarkation was even worse) * First impression of vessel:  new ship, modern and clean.  Significantly nicer than Jewel class.  Quite large but didn't feel overwhelming; crowds were an issue occasionally with seating at Garden Cafe Buffet, lounge chairs around pool, and the entertainment.  - There is a fantastic observation lounge on deck 15 where you can also have lunch or snacks throughout the day - nice outdoor deck on 8 with various areas to lounge.  Many people used for walking rather than track on deck 17- gym was decent with lots of cardio, but limited free weights, especially only 1 cross cable machine where there was often a wait* Cabin:  we had connecting balcony rooms on aft side on deck 9.  Large enough.  Bed ok.  Nice balcony.  Practical, though small bathroom and shower with strong water pressure and instant hot water.   Issue was noise, we were close to a crew service door and could constantly hear door slamming throughout night.  Could also hear noises from above and general boat creaking* Food / Drink:  - as can be expected quite hit or miss.  Best meals were unsurprisingly specialty restaurants:  Cagney's and Le Bistro were highly enjoyed and great service.  Q was fun atmosphere and pretty good food with live music.- There is a Starbucks in the lobby which is VERY expensive, but is included in the premium beverage package; this package also gives access to freshly squeezed juice in Garden Cafe and higher end alcohol (we actually thought worth the extra price) - Lots of bars and rarely much of a wait:  Mustangs and Sugarcane are nice and central; Craft brewhouse was a fun place to grab a beer* Pool deck:  there are 2 small pools and kiddie Aqua Park.  There are also a number of hot tubs, but these were generally filled to capacity often with children or severely overweight patrons; not enjoyable in any way. * Kids programs (Splash Academy and Guppies):  major disappointment compared to other cruise lines- our group had 2 in Splash Academy who didn't even want to go after 1st day.  Then the organizers on last day misrepresented kids show process and kids waited in long line to be denied participation even though on time and were at the morning practice - Guppies play area is pretty lame, small room and some of the counselors were not overly enthusiastic * Entertainment:  strong point of our cruise.  Only issues were getting decent seats unless showing up really early, and rude patrons constantly coming in and out of every show - Six show was fantastic- Jersey Boys was Broadway caliber- Beatles cover band was great- other live music (Siglo, Country) pretty good * Activities- Water slides are fun and highlight of boat; the Aqua fall is very fun, but was closed much of the cruise due to high winds.  Other one a bit boring but better than nothing- Go karts fun, but a bit slow.  Hard to get a reservation- we were not able to get a reservation for laser tag- 2 small bowling lanes off the Local pub- 5 hole, somewhat simple mini-golf on top deck * We were not able to dock at Great Stirrup Caye as seas were too rough for tenders to operate.  Huge disappointment and led to tense environment for the extra day at sea due to agitated masses.  NCL does not operate a pier there, as opposed to RC who have one and can dock in rougher conditions* Casino is typical but at least separate, enclosed smoking area which is a huge difference.  Note, for BJ, use automated shuffles and poor payouts (6/5)* Generally friendly and helpful staff* Disembarkation process a nightmare.  1.5 hour delay and then another long line through customs.  The masses were strewn about throughout the ship/lobby with no order - like Penn Station on a cold day Read Less
Sail Date December 2019
The ports of call were tourist traps. Belize was NOT a good port, as it was a small area of shops and a pool built for NCL to dump off the passengers. It is not anywhere near the "real" Belize. Each port was the same, a ... Read More
The ports of call were tourist traps. Belize was NOT a good port, as it was a small area of shops and a pool built for NCL to dump off the passengers. It is not anywhere near the "real" Belize. Each port was the same, a tourist trap. Cozumel would have been a good port, but it was scratched due to high winds. The food was not good enough for everyone that I talked to. Everybody was complaining about the poor choices and poor quality of the food. The embarkation and debarkation in Tampa was not organized. NCL is short handed. Also, this ship seemed to be a training ship as several of the crew were "learning" about being a crew member on this ship. The attitude of many of the crew was not friendly, as if they were just passing time, and could not care less about the passengers, such as in the O'Sheehan restaurant and in the other reastaurants, as the greeters are working solo when there should be at least two more people at each restaurant in order to seat the passengers. This is a bare bones type of cruise as everything is a la carte. If you want to connect to the NCL cellphone service for ONLY on the ship, passenger to passenger, they charge $10 per cellphone to connect. The payout at the bingo is rediculous. They are paying out less than 20% of the amount collected for bingos. On the last day of bingo, there were several hundred passengers playing, and the 3 bingo winners got a total of approximately $1500, when they charged an amount in excess of at least $9000 to play, as we calculated. The Casino did not pay out at all. Everyone was complaining about that. I could go on and on, but suffice it to say, DO NOT BOOK THE DAWN, as you will be disappointed if you are a seasoned cruiser. Read Less
Sail Date December 2019
embarkation was terrible all aspects were overcrowded, pools, bars, buffets, restaurants did not port in Bonaire that was part of package Sailed out of san juan , did not leave when scheduled had to pay tax on drinks when in port ... Read More
embarkation was terrible all aspects were overcrowded, pools, bars, buffets, restaurants did not port in Bonaire that was part of package Sailed out of san juan , did not leave when scheduled had to pay tax on drinks when in port Port of san juan traffic was that bad it took us 2 hours to get to ship our hotel was 20 min away Could not book some specialty restaurants always fulll Buffet area did not have enough indoor seating during the day we would have to go to the outside seating area and sit in the sun and wind. There were some coverd tables outside but always full. Most of the ice machines were not working. The pools were always over crowded we did not get to use them one time At the h2o spice bar the mens room was locked everyday you had to go down the steps to next level for restroom To many people for the amount of amenities this ship provided Read Less
Sail Date December 2019
We went on this same itinerary last year and loved it! We have cruised on the Epic before. This cruise was not what we expected. The elevators were like cattle cars. They were always filled and took forever to get where we wanted to be. ... Read More
We went on this same itinerary last year and loved it! We have cruised on the Epic before. This cruise was not what we expected. The elevators were like cattle cars. They were always filled and took forever to get where we wanted to be. The dining in specialty restaurant was very good. The problem was availability after excursions. The staff did not manage the numbers of people that wanted to eat. Lines were fifty deep. The one restaurant opened had an hour wait! This is unacceptable!! They would only have food out by the pool. They knew the numbers of peeps coming aboard and did nothing to alleviate this mess !! On a positive note the entertainment was phenomenal ! Each and every production was first rate and totally awesome!!I would not go on this ship again!! Nor would I recommend it!What would happen in an emergency ? Scary thought.!! Read Less
Sail Date December 2019
My family of four just returned from our seven nights on the Joy, and we couldn't be more thrilled about our vacation! This was our first time cruising with Norwegian but our eighth cruise overall. We have previously sailed with Royal ... Read More
My family of four just returned from our seven nights on the Joy, and we couldn't be more thrilled about our vacation! This was our first time cruising with Norwegian but our eighth cruise overall. We have previously sailed with Royal Caribbean and Carnival, and after reading about how much Norwegian has improved over the years, we couldn't wait to give them a try. Think NCL is the red-headed step-child of the cruising industry? Think again! From our experience, and while there are some areas that can be improved, they are right up there with the other top dogs, and I'll explain why. -Embarkation Day- We flew into LAX from Chicago the day before we set sail as it is always nice to have a cushion in case anything decides to go crazy. When we arrived, we took an hour long Lyft from the airport to Long Beach where we were staying, conveniently located about ten minutes from the port. With the airport being so far from the our hotel (and the cruise port), it was a good $50 to get us there, and you can expect to pay more on peak travel times during the day (more on this later). Finally its the day we've been waiting for for MONTHS, and we couldn't wait to get going! On the morning of our sailing, we took another Lyft to the port around 10am and arrived with no issues. After handing off our bags, we walked into the terminal to find a massive amount of cruisers already there. Overall, the embarkation process was pretty smooth. They separate you into lines based on which deck your stateroom is on, check over your documents, give you your sailing cards, and send you on your way. However, since we arrived before the ship was ready to board, we ended up waiting a little bit which was the only minor drawback. For this sailing, we booked a Concierge level stateroom (in between a regular stateroom and The Haven), so we were given a dedicated line and area to wait in. Still, there were many other excited cruisers waiting in a small corner, along with those in regular staterooms waiting in chairs in the main area. Given the size of the terminal, it can fill up quite quickly if the ship is not open yet, but if you arrive after opening, you should have no problems. When they opened the gates, we were the first to board, so it was a pretty painless process. -Ship- Stunning. Elegant. Beautiful. CLEAN. So many great words to describe the Norwegian Joy. Being just recently refurbished after relocating from Asia, everything looked, felt, and smelled brand new, and the crew made sure it stayed that way. We always saw crew cleaning, polishing, you name it. As for getting around, the Joy is easy to navigate for the most part, although there are some quirky spots. Along with NCL's app, there are touch-screens located on every deck by every elevator bank to help you get around. Need to look at the daily activities? They are there. Need to find where the closest restroom is? It'll tell you. Had too many drinks and don't remember how to get back to your room? It'll give you step-by-step instructions and a map on how to get back, and so much more. See how full dining rooms are, make reservations, and view menus all at your convenience. -Activities and Entertainment- This is where the Norwegian Joy really shines. There is so much to do aboard the ship it is nearly impossible to be bored. Let's list them: Two water slides, two pools, hot tubs, go karts, laser tag, Virtual Reality Arcade, mini golf, casino, music, bars, lounges, shows, games, competitions, comedy, and the list goes on! When was the last time you saw go karts on a cruise?! These things were FAST and so much fun to drive. We did them during the day and night, and being on the top deck, it was neat to see the track and ocean at the different times. If you choose to do laser tag, definitely book it at night. We were highly impressed with the setup and quality of the game. One area many reviews complained about was the up-charges for these activities. Go Karts will put you back $15/person, laser tag $10/person, the Galaxy Pavilion (VR) $7/game (or $20 for four), and Wine Lovers The Musical ($12/person). At Wine Lovers, you receive SEVEN generous wine tastings and a three-course lunch all while enjoying the comedy musical put on by the Footloose leads. It was an incredible value that'll leaving you laughing and feeling good on your way out. We loved all four options and definitely found them worth-while, plus you're on vacation! Experience what the ship has to offer if you would enjoy these things. On the same note, if these activities were free, I couldn't imagine the lines and headaches it would cause trying to get four thousand people a chance to participate. The small cost helps control the flow which we found to be quite painless. A few other can't-misses are shows Footloose and Elements with a fantastic and talented cast, Deal Or No Deal game show, Bejeweled Heist, and countless other activities found at any given time around the ship. Lastly, don't forget to make reservations! Shows can be reserved in advance, but go karts, laser tag, Bejeweled, and comedy shows need to be reserved as soon as you board. Reservations can be made in The Social, a process that could certainly stand to be improved, but we managed. -Dining- And here we find some criticism. Norwegian offers a unique take on dining called Freestyle Dining. Essentially, you eat what you want when you want without any set dining times or attire. This sounds (mostly) great in theory, but it did raise a few problems. To understand why, we need to compare to how other cruise lines do dining. Traditionally, you receive set dining time (either earlier around 5 or later around 8), and you are assigned the same table and waitstaff each evening. This allows you to be seated right away, the waitstaff to gets to know you and your preferences, and it provides plenty of time to dine before the next seating. What we experienced on this cruise was quite the opposite, while admittedly we could have planned better. The Joy has three main dining rooms: The Manhattan Room, Savor, and Taste. The Manhattan Room is the largest of the three, but each one offers the same menu every night. On the first evening, we arrived at The Manhattan Room around 6pm to discover a huge line of people waiting to be sat. Granted this is peak dining time, so we were quoted a 45-minute wait, while the other two dining rooms had a wait of an hour. We did not expect waits to be this long, especially because we were used to just walking in on previous cruises. Eventually we were sat, and we found these dining rooms to operate like normal restaurants. They were focused on getting tables in and out, with little to no personability from the waitstaff. Sure they were pleasant, but we felt rushed and like we were in the way. Every evening in the dining room was like this, although we planned better on following nights. From a food aspect, it was delicious, fresh, and prepared perfectly. We also had a dining package for three specialty restaurants. We chose to eat at Ocean Blue, Le Bistro, and Cagney's Steakhouse. The experiences here far outshine the main dining rooms, and I would HIGHLY recommend buying this package if your booking doesn't already come with one as it as a great value. Our final bill we would have paid came out to be over $300 for four people at Cagney's, but we actually paid around half that with the package. Overall, we were happy with our dining experiences even though we were caught off-guard the first evening. You CAN make dining reservations for the main dining rooms (and specialty if you choose) online before you sail which I absolutely recommend doing. Other free dining options include The Observation Lounge for lite bites, The Local for 24-hour options (free but with a 20% automatic gratuity added), and The Garden Buffet which we were highly impressed with. -Ports and Excursions- Cabo: We chose to do Norwegian's Luxury Day Sail and Snorkel which was so much fun! We shared a very nice sailboat with about 10 other people and were accompanied by a photographer, captain, and two guides. The sailing lasted about three hours, and they provided a snack, lunch, and unlimited drinks, as well as stops at popular spots and some time to snorkel. While we didn't really spend any time on land, we got some beautiful views of the port, delicious food, and high-quality service from everyone on board. Highly recommend! Mazatlan: We chose not to book an excursion for this stop, but we ended up getting an open-air taxi once we arrived. The driver charged $25/person to drive us to some hotspots which lasted around 4 hours. The port itself is beautiful, and we got to see a great deal of it. Puerto Vallarta: For this spot we booked the Vallarta Outdoor Zipline Adventure, but it ended up being SO much more! We began with a 20-minute speedboat ride to a secluded location to begin our journey up the mountains. We then rode in an off-road vehicle up to base camp where we found our absolutely excellent tour guides. After getting suited up, we rode mules the rest of the way to the first zip line. In the end, we completed five zip-lines, a repel down a waterfall, a free-fall down another waterfall, two water slides, and a zipline "roller coaster." The entire thing lasted about 6 hours, with time for refreshments and viewing pictures afterwards. Our tour guides, especially Edgar, were incredible and quite possibly the best I've had anywhere. If you choose this adventure, you MUST bring a swimsuit and change of clothes. You do get fully submerged in water, so bring closed-toed shoes you don't mind getting wet or water shoes. I would give this excursion 15/10 stars. Incredible time! -Disembarkation- For us the disembarkation was a non-issue, but I imagine it was quite the headache for others. The deboarding process was supposed to begin at 7am, but the ship was not cleared by customs until around 8:30. For anyone with early flights this was probably a nightmare. Luckily we stayed in LA another two days so we weren't pressed for time. The only small annoyance was once we were in the terminal. Since disembarkation was behind 1.5 hours, all of those people were released into the terminal when the ship was cleared, so we ended up waiting in line for customs for nearly an hour. We got off the ship at 9am and weren't out of the terminal until after 10am. Grabbing a Lyft outside was quite easy, and we were on our way. -Summary- While improvements could be made with dining, we were highly impressed with the Norwegian Joy and the quality of service that Norwegian offered. We had an amazing time and were constantly taking part in different activities around the ship. As I always say, your vacation is what you make of it, and Norwegian makes it easy to make it great! Read Less
Sail Date December 2019
the food was excellent. If we ate at the buffet or at the restaurants and the service also was top notch. The ship was very clean, restrooms kept at their best. Getting on the ship was a breeze. The ship decor was like a medium priced ... Read More
the food was excellent. If we ate at the buffet or at the restaurants and the service also was top notch. The ship was very clean, restrooms kept at their best. Getting on the ship was a breeze. The ship decor was like a medium priced hotel, nothing special. now not so good. We were not told of a 15.00 surcharge a day for the tipping policy. I am not sure how the servers are paid these funds, and it looks like the drink servers were not included in this package. If i had known this at time of sailing i would have tipped the runners. Just about everything has a extra charge. The virtual image thing was fun, but was $8.00 and lasted a minute . The games were the same way. The audience participation was limited to Deal or No Deal with a charge. The games were Held in the Atrium and people had to pull couches and chairs into that area, as the seating was very limited. If you did not sign up for the shows and specialty dining before the cruise, there was no availability. Forget the pool. There was one adult pool and it was the size of my condo pool and there was 3000 people on board. I will never sail on this large of a ship again. It will Be a smaller NCL boal Read Less
Sail Date December 2019
Open space has been reduced to sardines in a can, it irked me to no end to see the free open space turned into a paying super expensive Vibe club. Outrageous!!!!!....Stop it already with the money grab trying to squeeze more and more ... Read More
Open space has been reduced to sardines in a can, it irked me to no end to see the free open space turned into a paying super expensive Vibe club. Outrageous!!!!!....Stop it already with the money grab trying to squeeze more and more money from us. You now have anywhere between 2000 to 2500 people using a tiny pool, hardly any space on the pool deck. I would consider another ship. Then there are the employees following around at the shops like you are some kind of thief ready to pounce on a cheap bracelet I can buy at the dollar store. Annoying and just rude. The good stuff: Buffet was very good, the specialty restaurants excellent food. Most of the staff was friendly, the ship was super clean. The enterteinment was excellent as well. The many games in the Galaxy Pavilion we enjoyed very much, we did the zombie kill, the spaceship, and the dinosaur park. All very good. We did not do the go cars, or the laser tag. My husband did the water slide and loved it. I will cruise again with norwegian but not on the encore. Read Less
Sail Date December 2019
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