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Sail Date: November 2017
Embarked at Papeete ran very smoothly . Especially loved our cabin and its position on the ship. It was a disabled cabin so had heaps of room to accommodate a wheelchair (which we did not have). The only downside to this cruise as opposed ... Read More
Embarked at Papeete ran very smoothly . Especially loved our cabin and its position on the ship. It was a disabled cabin so had heaps of room to accommodate a wheelchair (which we did not have). The only downside to this cruise as opposed to the others we have traveled on is the staff were not as friendly and some were quite rude. We traveled with another couple who had room 9098 which was the mirror image of our cabin. Food was OK but would not rave about it. We chose this cruise especially for the Itinerary which had a few sea days in between islands as we think it gets a bit tiring having a stop everyday and then you get bored having a few sea days . We got to stay in Bora Bora for an extra day as one of the other Islands were cancelled. We thought this was was great as other cruise ships we have been on would just give you an extra sea day. Read Less
3 Helpful Votes
Sail Date: November 2017
I only chose to do this cruise last minute because of the great deal I got but wow it was great to be back on this lovely ship. She is small to medium size, only 2000 passengers, which makes it large enough for you to have space when ... Read More
I only chose to do this cruise last minute because of the great deal I got but wow it was great to be back on this lovely ship. She is small to medium size, only 2000 passengers, which makes it large enough for you to have space when you want but small enough for you to feel the intimacy. She is also one of the better looking of the Norwegian ships. My cabin, a balcony, was adequate though I would not want to try and fit 3 people into it and as usual the bathroom area was tight. What was usual about this trip was even though it was mid November it was warm and sunny enough for me to use the balcony which was small and only had seats. Food was great thoughout the ship and I used all venues except sushi. My only complaint was windows as this venue is directly below the theatre and if the production is on while your seated it is very hard to have a conversation with people around your table. NCL do a great job with their solo travellers, one of the major reasons I use them, and this cruise was no different. We had a lovely group and our host was friendly and helpful. My only real down side was that some of the ports are so large that when I look out I am daunted by the length of the walk to get to the buses/taxis especially now that I am getting older and my mobility is lessening. I wish sometimes they would provide those little buggies you see at some airports. Read Less
3 Helpful Votes
Sail Date: November 2017
I have been on 6 cruises and usually do Royal Caribbean or Carnival and always wanted to try NCL. I booked with my Mom and a friend and knew it would be a "girls" cruise . We live near Buffalo N.Y. and it was a quick flight to ... Read More
I have been on 6 cruises and usually do Royal Caribbean or Carnival and always wanted to try NCL. I booked with my Mom and a friend and knew it would be a "girls" cruise . We live near Buffalo N.Y. and it was a quick flight to NYC. I can't comment to much on embarkation/debarkation due to the fact I have mobility issues and used a roller walker and rented a scooter for long distances and boarded in advance. It did appear that things were NOT chaotic however in these processes. I have to say I was leary about this cruise due to some of the reviews. I also know to take some reviews with a grain of salt. Some people do nothing but moan and complain. I believe a vacation is what you make of it and YOU make your own good time. That being said I will just give a few of my main reasons I probably won't return to this specific ship. My main reason is the placement of the Casino in regard to the atrium and a few restaurants. I cannot tolerate much smoke and the way it is set up you cannot escape it. I had dinner in La Cucina and was bothered by the smoke while trying to enjoy dinner. Bad design for sure. The other main concerns would be for a ship with so many pax the Atrium is extremely too small. They have many activities there and unless you get there about an hour and a half early you will not get a seat. Alot of the areas such as night club areas are tiny with standing room only.n This rings true with the pool as well. Just too small...... The only place that was perfect besides the theatre was the H20 outdoor area where the giant screen was. This is where the 70's, 80's and glow parties were at night. (Weather permitting) This area was big enough to accomadate a lot of people. Lot's of fun to be had there. The blues and jazz club was fantastic and had ample room as well. As I previously stated the ship is pretty and yes we enjoyed ourselves however I just wanted to express why I probably would try a different ship in the future. Another major issue was that there were many rude staff members which I have never experienced on RCCL or Carnival. Food was excellent in LeBistro, Cagney's, O'Sheehans, La Cucina. Buffet was ok. The Main Dining room ( Manhattan room) food was not good and didn't bother with Taste or Savor because it is the same menu as Manhattan room. When thinking back I get the feeling that it is a HUGE ship trying to be a small ship? Too many small areas I believe. The idea of having outdoor places to eat (extentions of some of the restaurants) was a great idea in my opinion. We did not get to stop at Great Stirrup Cay due to it being choppy and we could not tender. Read Less
Sail Date: November 2017
Our daughter had gone on the Epic in February and couldn't stop talking about it! This was my husband's first cruise and my second! My first was Royal Caribbean and wasn't very happy but this last trip on Norwegian had me sold! We ... Read More
Our daughter had gone on the Epic in February and couldn't stop talking about it! This was my husband's first cruise and my second! My first was Royal Caribbean and wasn't very happy but this last trip on Norwegian had me sold! We needed an accessible room for my husband who needs a walker and wheelchair at times and the room was FANTASTIC!! Very helpful and we had a great trip!! The people were so helpful at the ports with the wheelchair and even pushed it at times which was so nice! We will definitely be going on many more cruises because we had such a great time! The food was fantastic and never had anything twice! Always a different menu which was great! My daughter came with us to help me and she had a great time as well! The excursions were geared for the wheelchair and all were very, very helpful! We will be going AGAIN SOON! Read Less
Sail Date: November 2017
We liked the idea of not having to be tied to a specific time to have dinner. We also liked being able to choose from a variety of places to dine. We also enjoyed the many types of entertainment offered of which the best was the Million ... Read More
We liked the idea of not having to be tied to a specific time to have dinner. We also liked being able to choose from a variety of places to dine. We also enjoyed the many types of entertainment offered of which the best was the Million Dollar Quartet. Very entertaining and enlightening. The staff was very accommodating to our needs and offered their help when asked without reservation. Although my wife has limited mobility, we were able to secure 4 interesting tours on which she was able to use her portable wheel chair. The Cruise Director did an exceptional job keeping people informed as to the activities and also as the master of ceremonies at the activity events offered, especially the Newly Wed, Not So Newly Wed Game of which we participated. It was a lot of fun! The tours we took were very informative and we learned a lot about the customs and culture of the Mayan people. Read Less
Sail Date: November 2017
The service on NCL Jade was excellent. Shortcomings on the part of the staff in terms of training and experience were more than compensated by their friendly attitudes and desire to please. The food was outstanding, and the convenience of ... Read More
The service on NCL Jade was excellent. Shortcomings on the part of the staff in terms of training and experience were more than compensated by their friendly attitudes and desire to please. The food was outstanding, and the convenience of freestyle dining was truly a pleasure. The nightly entertainment was of a quality totally unexpected. On two previous cruises on other lines nothing compared to the amazing shows NCL hosted. Shore excursions were somewhat sketchy as this Southern Caribbean cruise had to be completely changed from the Eastern Caribbean cruise we had booked due to Hurricane Erma. Tendering can be harrowing, especially in a new location. The staff looked as frustrated as the passengers with poor and often conflicting announcements. The Bamboo Beach tour in Jamaica failed to communicate that it involved 3 hours on the bus. The beach was disappointing with difficult access for even those not handicapped, course dark tan sand, waves and undertow. But the local food served was good, and the hosts Rachel and Nyoka did their best to entertain and serve. Embarkment was frustrating but swift. Apparently NCL uses as few signs as possible, so a new passenger is often left guessing as to where to go. Disembarkment went very swiftly and smoothly, and our luggage was awaiting us at the port. In all we were very pleased with our cruise and our first experience with NCL. Read Less
1 Helpful Vote
Sail Date: November 2017
We choose Norwegian as we had cruised with them before and we had a great experience. This time, not so good. We had persuaded out relatives to come along with us, and wish we had not. A great pity as it was a bucket list holiday for us ... Read More
We choose Norwegian as we had cruised with them before and we had a great experience. This time, not so good. We had persuaded out relatives to come along with us, and wish we had not. A great pity as it was a bucket list holiday for us and a retirement present to my husband from me his wife. We took the Premium drinks package which included coffee and juice. No one mentioned that this was restricted to the restaurants only. Otherwise you have to pay for a proper coffee. This felt like a misrepresentation of the facts in order for us to take the cruise. I don't drink alcohol much but do enjoy coffee. So not a great deal for me. I had a conversation about this and was reassured that I would get my specialist coffee. Panama Canal crossing was badly managed or not managed at all. People had got up extra early to reserve places. This was not shared by any member of staff. The result of this was I was walking around aimlessly trying to see and unable to. I have a disability and am short in height therefore lost out on the main highlight of the cruise. The serving staff were excellent and made up for some of the shortcomings. The entertainment was varying in quality, we enjoyed the comedians. The dances were often repeats of show we saw a few years ago on our previous Norwegian cruise. But overall we left with an unpleasant memory of what should have been a memorable time for us. Passengers should be informed of the tender ports when booking excursions. In Nicaragua we had a long delay due to tendering, which resulted in a long drive to a place then a short stay no time for a meal, and a had long drive back. All in all, a stressful day with little enjoyment. But an expensive bill. Every day we read that sun beds should not be reserved, but people did, and nothing was done about it. This meant that we were often without a sunbed. As senior citizens who can't sit for long it meant we were often wondering around trying to find a comfortable place to sit. Read Less
Sail Date: November 2017
I saw an advert for the cruise of the the Eastern Mediterranean, which reminded me of the days spent in this area with the Royal Navy, many years ago. The embarkation and disembarkation was so easy, compared with other cruise lines we ... Read More
I saw an advert for the cruise of the the Eastern Mediterranean, which reminded me of the days spent in this area with the Royal Navy, many years ago. The embarkation and disembarkation was so easy, compared with other cruise lines we had traveled with in the past. There were two places where the ship could not go alongside, they did NOT mess about with Tenders, in both places they had hired large boats, that went back and fro, from the ship all day. These boats could hold about 200 people at a time, it made going ashore the easiest I have ever seen. For its age, the Norwegian Spirit was in excellent condition. The Captain and Crew were all so friendly and mixed with the passengers. Frequently on other ships, you never even see the Captain. We had a Balcony stateroom plenty of room, the Toilet / Shower, was larger than most, The Windows Dining Room is fantastic, Huge Windows that look out of the stern of the ship. The entertainment was on every night, two performances, very good shows. The service was excellent, they could not do enough for you, always so helpful. The places we went were all so beautiful and historical, Rome, Santorini, Rhodes, Athens, Chania, Valletta, Naples. It was hard to get your head around all this in 10 days. Highly recommend this Cruise. Everything was wonderful, including the food and drinks Read Less
1 Helpful Vote
Sail Date: October 2017
Choose this cruise to use a credit that was to expire November 1st, this cruise sailed on October 31st Front desk staff Consistently and repeatedly lied to guests. Caught the room Steward going threw my personal belonging twice... ... Read More
Choose this cruise to use a credit that was to expire November 1st, this cruise sailed on October 31st Front desk staff Consistently and repeatedly lied to guests. Caught the room Steward going threw my personal belonging twice... while he was "Cleaning" the room... was upgraded to a "Haven Suite" really Nice room but hardly worth the extra cost, if the upgrade was not free that is, personally think the shower was smaller than a regular room...nicer but smaller... and the balcony while nice seemed to be on the side of the ship that you never got to see anything from... everything was always on the other side... the bed was nice but the room steward kept turning on the lights on both sides of the bed even when asked not to... and they do not have a switch except on the lights themselves this may not seem like a big deal to most people but it is a really big deal when you are handicapped. and there is VERY LITTLE ROOM to get to the switch other than having to fish flop around the bed just to turn off a light that you asked them not to turn on in the first place. Cleaning the room, when arrived to cabin there was a small pink and a small white pill on the floor between the bathroom and the bed I did not touch them but found it amusing that each day they did not move when the Cabin Steward "Cleaned" The room, for TEN DAYS not even when he "Vacuumed" Make me wonder what else he didn't clean... but then when I caught him going threw my personal belongings not ONCE BUT TWICE I figured that he didn't have time to clean... while he was busy looking threw my things, apparently not only looking as when I got home I noticed several small items missing and even souvenirs purchased on vacation were missing.. T-Shirts to be specific and other items... Ship was nice not to big, not to many people, cruise director staff seemed to go out of way to make silly events more fun, but not everyone was able to participate.. and it seemed that events seemed to overlap and then nothing for hours... very poor scheduling. entertainment was excellent but seating arrangements for a ship that was recently renovated makes you wonder what were they thinking, no else on out side so people are constantly going in and out threw the aile seat and if you choose that seat by YOU. and no handicap ramp or elevator to allow handicap people to sit up front or even anywhere other than basically one row... which always seemed full of either handicap people or others who didn't feel like walking down stairs to other seating.. VERY VERY VERY POOR DESIGN Ports were not what they were when booked and for that matter not even what they were when we sailed... makes you wonder why they provide an itinerary and don't just say get on and when we get there we will tell you where you are... at least we could save the trouble of researching the port and booking excursions and then having to cancel them Only ate in the restaurant twice and they had the worst attitude, couldn't request a table... couldn't sit with others unless you made a reservation, and both times the meal I ordered came out with the meat cooked incorrectly and then had to waited almost an hour to get it right.... and couldn't get a sugar free dessert HOW IS THAT NOT A STANDARD DEAL ???? Every time they said sugar free option is not available tonight... would you like ice cream ??? Since when is ice cream unless it is sugar free ice cream not have sugar??? SO AGGRAVATING... so Mostly ate in the buffet/Garden Cafe rarely had any problems there and staff was much nicer always greeting you and the "cooks" after only one time seemed to remember what you ordered the days before and how you ordered it so you didn't have to repeat requests ten times to only get it wrong anyway like downstairs... And always had a sugar free dessert option available. AS for the "public rooms" Ever hear of handicap ??? the chairs were too low, the couches were too low, the seating in general was not friendly for persons with disabilities everywhere other than the restaurant where you were not made to feel welcome...couldn't get a glass of water... for almost 15 minutes... maybe they were busy desalinating it.... again would not personally recommend restaurant but the Garden Cafe was great and people were very friendly, Read Less
Sail Date: October 2017
The ship, crew and food were first rate. Million Dollar Quartet was one of the best shows I have seen in a long time. Definitely will see again. The comedians were awful. Attended the 18+ show and expected to be in tears laughing ... Read More
The ship, crew and food were first rate. Million Dollar Quartet was one of the best shows I have seen in a long time. Definitely will see again. The comedians were awful. Attended the 18+ show and expected to be in tears laughing so hard from the wealth of material available. Barely broke a smile.. Very unfortunate, Shore excursions overpriced and not very good value. Harvest Key, Norwegian's own island was a waste of time. You can get a tan on the boat just as easy and use your drink package as well. Every stop you would see the same watches, cheap jewelry, bamboo sheets for sale. Annoying the third and fourth port of call as you have to walk right thru the stores every time you get on and off the ship. What upset me the most was the amount of money the casino was taking from the passengers. I do understand that the boat is a business that is supposed to make money. However there is a limit between making money and gouging your customers. Eg 1. Blackjack tournament with a $500 prize. The boat took over $1800 in entries. $1300 profit is really greedy. Eg 2. Texas Hold-em Tournament. Over $2800 in entries, 3 prizes totaling just over $2100 were given out. $700 profit for a 3 hour tourney. Eg 3. The hold-em poker table took a 10% rake of every hand. That amounted to $250-400/hour depending on the size of the hands. The boat was the only winner. As I said the boat is a business to make money, but greed and gouging of your passengers is not the way to do business. I hope they change their ways. Finally, paying for water. $6.75 for a 2 litre bottle. 1/2 gallon in the US. More greed. If you didn't buy their water package and you went to a drink station to fill up a water container you were made to feel guilty like you were stealing. Read Less
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