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1 Helpful Vote
Sail Date: June 2019
My spouse and I took this exact same cruise at the exact same time last year and it was, hands down, the best cruise we'd ever taken. When we booked this cruise earlier in the year, we were very excited at the thought of matching ... Read More
My spouse and I took this exact same cruise at the exact same time last year and it was, hands down, the best cruise we'd ever taken. When we booked this cruise earlier in the year, we were very excited at the thought of matching last year's cruise. Sadly, there was a stark difference in the two cruises and we were left with a feeling of disappointment in some areas. In others, this ship shined. For transparency, we tend to sail in the Haven. This year was no exception. Not because we are rich. We are far from it. But I am disabled and have health challenges. For that reason, we budget every year to insure that we are able to travel in a way that's most comfortable for me...and in a way that allows me to get the best experience possible out of our travel. We are not "snooty," nor are we "entitled." However, when you pay a premium, you do expect that "premium" to be delivered. About 3 weeks prior to our cruise, I emailed the pre-cruise concierge, as directed, for any requests that may make our cruise more enjoyable. In that email, I explained that due to severe allergies, we are not able to have fresh flowers in our room, nor are we able to have any kind of feather bedding as they cause significant allergic reactions. I received an email response assuring me that this request would be handled prior to embarkation. Embarkation was close to flawless and we were told our room was ready as soon as we boarded. We were staying in a Haven Spa Suite and it was nice. However, when we walked in, we noticed a vase of wilted and dying flowers....obviously left over from the prior cruise. Not a huge deal...we figured we'd give it to our room steward when we met him. The ice bucket had lukewarm melted water in it....presumedly from the prior cruise that ended earlier that day. There was only one towel, and one bathrobe. There was no bottle of champagne on ice as we were told there would be...and as there was last year. Individually, not a huge deal...but adding it up, it was a little disappointing. Shortly thereafter, our room steward arrived and we spoke with him about the flowers, etc. He apologized for the oversights, said he'd fix them by the time we returned from lunch and assured us that the room was feather free. That was the big part for us, so we were grateful. After the first night, my spouse woke up with a pretty intense allergy attack. Since the vents were on the ceiling, we figured it was the air ducts and the air circulation. We were assured that the room was de-feathered, so we didn't think that was the problem. For the next 5 nights, our allergies were pretty intense. We were living on allergy medicine and continued to chalk it up to the air conditioning. By day 6, I was beyond miserable. At that point, I took a closer look at the pillows. All but one were exactly what we needed. The last one, all feather. We called our room steward to ask him to please change it, but he was unavailable. So we called our butler.....who, up until that time, we had seen, maybe 3 times the entire cruise...who informed us that our room steward was on break and would handle when he came back during the nightly turndown. We called about it just after noon. After explaining that the allergic response was making us pretty miserable, he did send someone in his place to change out the bedding. We vacated the room so that could happen. Our allergies never cleared up and we realized on the morning that we left, that while there was no feather bedding ON the bed, they had stored all the feather bedding UNDER the bed. It was pretty awful. Adding to that frustration, we had to ask almost daily for fresh ice...and the only thing we asked of our butler was to have cookies in the evening. He promised cookies every night. They came once. We didn't ask anything else of him....we didn't order room service....we did not dine in our room...he was pretty much non-existent. He did, however, show up on the morning of debarkation to collect his tip. Again, I need to stress....we are NOT snooty. We weren't asking for outlandish things. We asked for next to nothing. But we paid a premium for a certain service and that service didn't deliver. It was even more disappointing because we do work so hard to afford that level of service. For it not to be there, cast a bit of a shadow on our week. Especially with the allergy/feather situation. The rest of the cruise was AMAZING!! We loved Cagney's and Moderno. We also enjoyed Food Republic. It's a different concept but enjoyable nonetheless. The only exception was Bayamo. We didn't enjoy Bayamo as much as we'd hoped and probably wouldn't return. The Garden Cafe was perfect for what we needed it for, and we enjoyed dining at Taste one night as well. As for the entertainment.....for the second year, Choir of Man was absolutely incredible!! We also saw Melinda Doolittle's solo show in the Supper Club....and that was one of the most enjoyable evenings of our cruise. She was very warm, engaging, and very friendly. It was a very cool thing to be able to talk with her a bit after her show as well. I was really pulling for her when she was on American Idol, so it really was a thrill to see her perform. We didn't see any other shows as it was an early night most nights for us. We met some really great people through the meet and greet/slot pull/cabin crawl. We had a great time with them. Blackjack was very kind to us, but we seemed to give our winnings back to the slot machines!!! We loved karaoke nights as well. The pools were crowded as they normally are....but the slides seemed to be popular. We did not use the Haven pool area, but we did use the sundeck in the Haven once or twice and that was pretty relaxing. The Haven restaurant was also very good. Bermuda was beautiful as always. We took the free ferry over to St. Georges and headed to Tobacco Bay. That was a beautiful area. We seemed to luck out as we heard that Horseshoe Bay was filled with Portuguese Man-O-War which made it difficult to swim. In fact, someone from our Cruise Critic group was stung and from what we heard, had to be treated at the hospital. I'm not sure we'll do this itinerary again. We love cruising out of NY because we are local and flying is challenging for me. But I think we'll try something elsewhere next year. We are firm believers in vacations being exactly what you make them to be...and in that sense, we had a magical week onboard the Escape. But the service...or lack thereof...did make things challenging for us most of the time. And that part, was probably the most disappointing aspect of our cruise. Will be sail NCL again? Absolutely. Will we sail the Escape again? Probably not. Read Less
Sail Date: May 2019
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the ... Read More
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the four of us I believe it might not be should you have more than four people. The service in our suite was superior and give most of the credit for that to our concierge Dilip he made sure we were happy and brought everything we could wish for, he helped us get off the ship very easily at the different ports of call he escorted us off at each port of call.Dilip also helped us get to the entertainment we wanted to see. My only regret is that I purchased a spa pass I probably would not have purchased had I known that the roof of the Haven Center Spa was covered, on some other cruises sometimes the roof area of the Haven Pools have not been covered and it gets too cold. The food was excellent and the spa services were very good, however they did not have acupuncture on this cruise, which really disappointed me as that was one of things I was really looking forward to. I got a shave and tooth whitening from Lynda and she knew her stuff it was the best I have ever had, she is brilliant. The other spa treatments I had where three massages from Rumbi, Should you need a massage she is the best. ‘:The food was very good especially at the specialty restaurants.9 Read Less
1 Helpful Vote
Sail Date: May 2019
I booked a last minute porthole cabin on the deck 4. This cruise jammed five ports into seven days (Halifax, St. John, Portland, Bar Harbor, and Newport, which was canceled due to weather). The Dawn's refurbishment had varied ... Read More
I booked a last minute porthole cabin on the deck 4. This cruise jammed five ports into seven days (Halifax, St. John, Portland, Bar Harbor, and Newport, which was canceled due to weather). The Dawn's refurbishment had varied results, but you can't change the architecture and in that regard, the Dawn will always be inferior to the NCL Jewel Class. The decor ranges from mystifying (the artwork in the Venetian) to tacky (the 1970's shopping mall-style atrium). I would advise anyone booking the Dawn to AVOID DECK 4! I was kept awake for half the week with a rhythmic metallic banging every ten to 12 seconds! Despite reporting it, no solution was found until it seemed to go away on its own - only to be replaced with more random noises. As a single traveler, my beds were pushed together to make one big bed. The only problem is this left little room to safely get into bed on either side due to the built-in desk on the right and the 'stored' bunk on the left, which juts out eight inches into the room. Who looks at this and says "that's okay?" The solution was to push the against the left wall, which was okay for me, but what if a couple were in that room and wanted a double bed? They would have to disturb their partner to get in and out at night! My bedside tables looked like they were from the original 2002 design and were eroded and chipped at the edges. The shower temperature nob was missing its button and sharp metal edges were exposed. The closet hinge was detached. Again, who looks at all this and says "that's okay?" Deck 4 was once shut down completely for a crew drill. The two tender ports used deck 4 as well, so our corridor was a windy, cold, crowded place for two full days. Don't get me started on the elevators, which were a real trial for even the most patient traveler. The ship tries to be accessible, but trips over itself in the customer service area of accessibility. Activities are often held in the atrium, three steps up from the floor. The Venetian Restaurant has ONE elevator to avoid its idiotic grand staircase, but just try to get the staff's attention when they are all on a staircase behind you when you enter! This was a Canada New England cruise, but the only lobsters you'll find are on the postcards. Not even in the premium eateries! The NCL menus are all the same whether you are in Cairo or California. The Venetian (the main dining room) serves brown and serve previously frozen sausage and deep fried hash brown patties - McDonald's at Sea. Worst thing about NCL - they NEVER STOP UP-SELLING! Nearly everything except a game of trivia costs an added fee. I was getting target marketed sales pitch letters and robo-calls IN MY CABIN! I had to demand to be taken off the list. Still, every announcement for activities at sea is for things that require a fee. The staff is generally very nice and super accommodating, except for one woman at the Shore Excursion desk who barely looked up and never spoke while I was telling her how their "HIGHLIGHTS OF ST. JOHN" was a misnomer. The first stop on the bus was a view of the reversing rapids that was dominated by a HUGE Paper Factory belching white effluence into the air. The second stop was a cross between a craft fair and a supermarket. The third stop was closed! All the while, feedback from the guide's microphone and condensation on the bus windows due to the weather. Neither driver nor guide knew what to do about these conditions, despite their experience. If I wanted to see factories and shopping centers I could have stayed in New Jersey. Even if it had been a clear, sunny warm day - St. John was a massive let-down. For Newport and Portland, NCL's only help for those not using their own tours, was a poster board next to the customer relations desk. No map, no shopping tips, no restaurant guides - nothing. Just one bulletin board for everyone wanting to plan their own day off the ship. The Dawn should be retired. It will never satisfy the experienced cruiser. Read Less
Sail Date: May 2019
I’m careful with my reviews because I read them carefully prior to booking and my hope is always the same, people that write point out the good as well as the bad. We have been in 17 cruises, with 5 different cruise lines. Nine of these ... Read More
I’m careful with my reviews because I read them carefully prior to booking and my hope is always the same, people that write point out the good as well as the bad. We have been in 17 cruises, with 5 different cruise lines. Nine of these cruises have been in a Norwegian ship. The various cruises were on Norwegian, carnival, Princess, Celebrity, Royal Caribbean ships. The truth be told although most would think the same quality from ship to ship, and my guess possibly what the cruise line strives for, it’s just not the case. This review is regarding Norwegian cruises, specifically the Escape. As you will see I rated it excellent and do so with sincerity. We have taken cruises on the following Norwegian cruise ships, Escape, Breakaway, Dawn, Gem, Epic, and Pearl. There are and will always be a few hiccups so to speak on any vacation regardless of how taken. It’s not so much that a problem develops, what’s of more importance is how any issues are handled. The staff, Chiefs and management aboard the Escape far exceed that of all the other Norwegian ships we have been on. My wife as well as I have a variety of medical issues, all of which have the potential of ruined vacation if care is not taken by staff to assure cleanliness in the room of dust, sanitation throughout the ship to assure colds and illness isn’t spread but my wife having a major Gluten allergy Chiefs and waiter staff assuring foods are prepared and handled avoiding any chance of cross contamination. Entering the Escape a food service manager is assigned to any and all vacationers to assure food is handed in strick compliance. Regardless of so many areas of a ship to eat, anytime a key card is swiped in a food area, that supervisor somehow responds to the area to assure no mistakes are made. Although I’m sure many that cruise are aware this is done on other ships as well as other Norwegian lines... None are as careful as those on the Escape. In fairness, any ship can be just lucky or have a bad day. But with 5 cruises now on the Escape, each cruise on this ship has actually improved and a few supervisors as well as managers have kinda got to recognize us. Chiefs and food service staff routinely add to our experience by sending gluten free items/treats to the room for my wife to enjoy. Only drawback we have found on Norwegian is entertainment. Because we cruise so often on this cruise line, there is a bit of redundancy on shows. For example, although a great show, the magician dinner show has been running for over s year on this same ship. This being said for those similar to us that cruise often and enjoy a particular ship, we lose out on entertainment because after seeing several times it gets old. So my suggestion to Norwegian staff is IF they are going to keep a show or act for any extended period of time, that show should be updated with new material. For a magician I would think this would be easy to do, why it’s not done beats me. I would think after a year doing exactly the same thing would get old on the magician as well. Same goes with the Newly or not so newly wed show. How hard would it be to change up the questions asking guests called up to participate? I realize this is being a little critical of a ship I’m rating 5 stars, but Hope is someone in management looks over this review as well and possibly consider what I’m saying as a easy way to make trips even more enjoyable for others like us that cruise 3-5 times a year and are regulars on their ships. Read Less
Sail Date: May 2019
I have never travelled NCL and it was a great destination and very cheap last minute price. But for the poor management, disorganization, virus outbreak and lack of basic safety measures and most of all the lack of honest report of ... Read More
I have never travelled NCL and it was a great destination and very cheap last minute price. But for the poor management, disorganization, virus outbreak and lack of basic safety measures and most of all the lack of honest report of embarkation condition and time it will take and port and shuttle condition upfront. It makes us lost our preplanned land tours and wait in line for hours for cargo port shuttle transportation schedules that does not match cruiseship embarkation time. It is no longer as cheap and a good deal as it seems.Many things regarding this shipp can only be simply put in a nutshell as if it is either at the beginning of a cruise staff training test run or the employees are so mad about the management that they strive to achieve perfect imperfections as a retaliation to work on a ship they have contract. some simple exaples are 1.5 hours into beginning of main breakfast hours. one side of the main hotwater and coffee machine is locked up. everywhere is either running out of soup bowls or plate. with management stand by busy chatting among themselves and employee standing around. Service desk often can not even be reached by phone and lines in front of the service desk will take easily half an hour many days of the week. The ship claims to have certain currency exchange and either it is closed, in time conflict with your shoretime or meal time or has no currency to exchanged. No water is served till the end of the meal Read Less
3 Helpful Votes
Sail Date: May 2019
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest ... Read More
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest issue I had was the width of the hallways by the staterooms. Some floors, if you had gotten off in the wrong set of elevators, required you to walk through the stateroom hallways. This would be okay if the hallways were large enough to permit a wheelchair or walker, which in the Joy’s case they were not particularly when the housekeeping’s carts were scattered every forty feet. In the main areas the doors opened via a touch panel. I failed to see any consistent placement of these panels even on the double entry doors. There was some cool extras like go karts, mini golf, and laser tag. Unfortunately, there were no elevators to these floors making it difficult to accommodate parties with mobility disabilities. I looked forward to these attractions but refused to use them because of this deficiency. In addition, the embarkment and disembarkment days were handled poorly. Both boarding and leaving the ship had us joining multiple lines, had us leave the ship and badge back in only to leave the ship a second time, & because of the delays caused in the confusion many people ended up running to catch flights (including myself). The best thing about the Joy was their show Footloose. This is a great thing too since seeing the show meant we had to miss out on their main dance party. They had some trivia, but the cruise director and team lacked luster and the games fell flat most times. The Starbucks located in the atrium where most activity occurred was nice. In short, unless Norwegian decides to invest in training, the ship’s ergonomics, and time management; I would not suggest this ship. Alaska’s inside passage cruises are some of the best, but do yourself a favor and pick a better ship! Read Less
10 Helpful Votes
Sail Date: May 2019
This was my third cruise with NCL to Alaska, first on the Joy. The boarding process was a breeze! We were greeted by very friendly staff and our rooms were ready when we got on the ship. The stateroom steward was very friendly and ... Read More
This was my third cruise with NCL to Alaska, first on the Joy. The boarding process was a breeze! We were greeted by very friendly staff and our rooms were ready when we got on the ship. The stateroom steward was very friendly and attentive. We saw the live shows Footloose and Elements. Both were beyond amazing!!! I wish we would have seen them more than once! The buffet food was decent but never seemed to be hot by the time we got to our table. It was impossible to find a free table, even during slower times. If we did find a table we would have to track down a busser to clear the table from the prior people because they weren't cleared in a timely manner. I felt the ethnic options were better on past cruises. There wasn't a lot of options in the buffet, just numerous stations serving the same things. The Local was a good place to stop for a quick bite. Service was good. We ate one meal at Savor. We sat over 5 minutes before even getting water. The menu options were very limited. I ordered a fish sandwich with waffle fries. It was served without the fries initially and the waitress said she would get the waffle fries. 15 minutes later I was served a dish of cold regular fries. We had to practically beg to get our drinks refilled. Needless to say we didn't go back there. I was traveling with a cigar smoker and a cigarette smoker. On past cruises with NCL they allowed both in the Cigar Lounge. This time they were not allowing cigarette smokers in the cigar lounge and only had one spot on the entire ship for all cigarette smokers to go. It was outside with no covering or tables. There was no drink service in the cigar lounge like there has been on prior ships and to purchase a cigar, there was a phone number posted on the wall but no phone to use so you'd have to go back to your room and call and run back down to meet the person to get the cigar. One member of our group has limited mobility and uses a walker. There were flatter handicapped accessible ramps when we got off in ports but at one Port when we came back the ramp was down but not able to be used because they didn't have adequate staff to work it. They had us wait for over 20 minutes and still didn't have staffing. I finally ended up pulling the walker and the family member with limited mobility up the very steep ramp to get back on the ship. They were also using the same ramp as an exit ramp which caused some major issues. The staff at the District bar was incredible. I can't say enough good things about them!!! The variety of onboard activities was limited. There were a lot of singing/dancing options. On prior cruises there was a lot more options such as Crafters meet-ups. I spent hours over the week cruise in line at guest services. My first cruise was under my married name, all cruises since have been under my maiden name. For some reason this time they kept trying to use my old married name. I showed them my certified divorce paperwork with the name change, photo id with the correct name and they couldn't seem to get it fixed. Almost every day I'd have to go to guest services because of another name issue. Disembark was a disaster to say the least. I have never seen such a disorganized mess of a disembark process. It was not a great way to end the cruise. I will definitely cruise Norwegian again but will be avoiding the Joy and if issues like this come up again I'll be switching to a different cruise company. That's a lot of money to deal with that many issues. Read Less
4 Helpful Votes
Sail Date: May 2019
I have utilized NCL for approx 10 to 12 trips and I have been to Alaska three time, however; I am sorry to say this was one of the worse trips i have had. I really think they were short handed and not everyone was aware of their duties. ... Read More
I have utilized NCL for approx 10 to 12 trips and I have been to Alaska three time, however; I am sorry to say this was one of the worse trips i have had. I really think they were short handed and not everyone was aware of their duties. I had my sofa bed made up at 5 in the afternoon, now where would we sit to watch a little tv? You know those cute little animals they place on the bed, nope not one. We went to the Local to eat several times and I could of made steak and potatoes faster. Orders were not made appropriately and had to be ordered once again. I have also said the ships should have a designation at the elevators for handicapped patrons. People just push and walk around persons that are handicapped. Getting on board was great, they seem to have there stuff together, however; when we disembarked no one knew where the priority luggage was located, our suitcases where there and we were told not all luggage was off the ship, however; there they were in a different area. Our cabin was great and roomy for three people, all though it was suppose to hold four, no way could that be done. I just hope my next voyage will be better. Our excursions were great, had a wonderful time, seeing whales, orcas and sea lions and we took the train and panned for gold, it was fun. Read Less
7 Helpful Votes
Sail Date: May 2019
My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for ... Read More
My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for several reasons. I purposely took notes so that I could let the customer relations department know about my first Norwegian experience. I do not believe you can fix something if you are unaware the problem exists. • 5/4 during our first experience at the pool below the upper bar, it was a windy day and the trash from above was blowing down into the pool area (cigarette boxes, cups, wrappers). It would be one thing if someone was cleaning this up and on top of it but the trash sat there and accumulated the entire time we were at the pool. There were plenty of people standing at a table pushing spa products but nobody to pick up or sweep the area. • We had a couples pedicure scheduled for the morning at 9:00am that we scheduled during our tour of the spa. Not one person mentioned to us there is a time difference and that we should adjust our phones accordingly. Although it may have been written someplace it was the next morning and we had no idea. The spa called us three or four times and we answered the phone but nobody said anything. We learned 10 minutes later the cord on the phone was broken and unless you held it a certain way the person on the other end could not hear you speaking. They told us that they could fit us in if we hurried. • 5/5 mid-morning/afternoon we were at the Garden Café and there was a loud banging coming from what I thought was the other side of the bar area so I ran around to see what the loud noise was and the gentleman at the counter informed me they were working in the room behind the bar. Right after that there was loud grinding noise on top of the banging that continued for at least 20 minutes to a half hour or more. • 5/6 approximately 7am we were awoken by loud clanging noise that continued until 9am. When we complained they mentioned something about the life boats but this was still unacceptable at these hours or at all during the cruise. • 5/6 the main pool bar had approximately 20-25 people waiting with one bartender on. • Our friend fell getting off the boat to go to town, when she came back on the boat immediately after falling to get Band-Aids for her road rash knees they told her the doctor would not be available until 5pm. She went to get band aids at the front desk and they told her she could purchase them. • 5/8 it was a beautiful day and everyone was at the pool. Unfortunately both pools were drained and closed. There were men in white coveralls in the pool doing some sort of maintenance for most of the day. At some point they put on masks and were applying some sort of toxic chemical that they were wearing masks to put on. The concerning thing for every guest aside from the inconvenience of the pool being closed was now this incredibly strong chemical smell wafting up into the area where all the guest were sitting without masks. Not only is this a health hazard but just a mindless act that I am shocked Norwegian corporate signed off on. • There were parts of the boat that were roped off and being painted while the cruise hardly half way through. This was not due to the wind that was an entirely different thing and I completely understand the decks being closed off for high wind. • During Bingo the final day there was a 10 minutes hard sell for re-cruising if you book now you can get all of these discounts, which honestly in my opinion was too much considering there was construction on the boat the majority of the time we were cruising. • The final day we headed back to the garden café to get a drink and again there was a group of men in white coveralls painting the stairs white. In summary, I am truly disappointed with the lack of staffing, the lack of professionalism, the nickel and diming for everything. Since when does a premium drink package not include water, soda or coffee? I walked up to more than two bars where the bartenders were either arguing with each other or ignoring the customers. I think it was the first day we sat at O’Sheehans to eat and they said we could eat at the bar but we had to walk over to the hostess stand and get menus. I then pointed out there was a menu right behind the gentleman who said this. I don’t mind walking over to the hostess stand I understand that is the policy when you are trying to be seated in the dining area. This was day one and the lack of interest in the guests or to make us feel welcome should have been a red flag because it was consistent throughout the entire cruise. It is not for us to know that the waiters shouldn’t come behind the bar because the bartender kept yelling at them. I am have been in the hospitality industry my entire work life and know exactly what needs to be done to make someone feel welcome and appreciated. If this was the representation of Norwegian that this company has put forth to keep people cruising on their boats then I can say without a doubt we will be pursuing our next vacation with a different cruise line. The biggest disappointment for me is that I have heard so many great things about Norwegian and was really looking forward to a great vacation. Read Less
1 Helpful Vote
Sail Date: April 2019
Third time on the NCL cruise line. One tends to get hooked when you’ve Enjoyed one cruise...what vacation can you go on and wake up in a different country every morning, eat unlimited food, enjoy entertainment at your leisure and just ... Read More
Third time on the NCL cruise line. One tends to get hooked when you’ve Enjoyed one cruise...what vacation can you go on and wake up in a different country every morning, eat unlimited food, enjoy entertainment at your leisure and just relax on land or shore. Plus, meet people that are always happy and without all their daily cares? I went with my 87yr old mother and her best friend from College. We stayed in a balcony suite (which, is always nice to have when you're anywhere and want to see God’s beautiful and serene calm in the morning and sunset in the night). Embarkation was a breeze with my mother in a wheel chair. But even without it’s been a breeze and quite organized on all my NCL cruises. Disembarking took just a little longer but because we used their wheelchair service it was much faster. By the way, there were lots of people in wheelchairs and elderly. So, if your parents or grand parents would like to tick something off their bucket list - don’t hesitate. They will have great fun and get a renewed sense of not feeling that getting old means staying home. Since they had no interest in the Western Caribbean (Honduras, Belize, Costa Maya and Cozumel) - we did no tours but, we did leave the ship in Belize, Costa Maya and Cozumel. Ports were lovely and in the first two you could use their pools, free of charge and buy food/drinks, and it had shopping. Cozumel - we hired a taxi for $18 one way to Playa del Mia, paid $28 to use their pool, beaches and water slides. I think it was just a bit cheaper than purchasing a shore excursion on the ship. Food/ drinks, massages and motorized water sports were for an additional fee. There were also other choices that we could visit but my family and I always enjoy going there when we visit Cozumel. Entertainment was varied and always fun. I had been on the Getaway exactly a year before and the Bliss in December of 2018. All very similar and with great entertainment. Burn the Floor was an exquisite show. It felt like I was watching a $500 show for free. It was well choreographed, sexy, tasteful, professional and the outfits were beautiful - it was very elegantly done and extremely Then, we attended their comedy night - well, it was funny but could have been better. I had seen better before on the Getaway. The Atrium always had very entertaining events with guests as the entertainers - always a hoot. Even my mom enjoyed it! Newly wed couples, and the Perfect couples, karoke, etc. Then, since I was solo, I decided to have a little fun... so I attended the sólo meet up the first night but prospects were quite disappointing for women (ranging from 25-70). Not enough men that would be a catch or worth compromising your relationship for. Maybe because it was low season. MSo, there definitely was something for everyone. However, the evenings had fun entertainment from 10pm (salsa dancing, line dancing, glow night, pure Finally, staff were great, food was good not Disney great but acceptable - always lots to eat so one could always find something. And you’d never need to spend a penny at the specialty restaurants. Just don’t bother with the Shanghai Noodle complimentary restaurant - better food elsewhere on the ship, especially in the Garden café. And to work off the food, there were Stretch, Abs and Yoga classes every morning at 7:00am -8:00am, as well as, a great gym. After, one could relax in the Breakaway’s Thermal Spa, using their sauna, steam room, thermal lounge chairs and bading for some alone time before you set out to a smorgasbord breakfast and day of fun or just more relaxation and sun. ALL in all a fun time. Just one last thing - get a porter to help you through the lines and immigration (if he knows the ropes). Don’t know why people chose to self assist with their luggage and not use the luggage system on the ship the night before. It made getting off easier the next day and without having to wait for an empty elevator with lots of Luggage. Finally, if you intend to rent a car - I highly recommend using Enterprise car rental with their free shuttle bus going to and from the Miami airport. But you must have a confirmation to show the bus driver. NCL gets to be addictive and looking forward to another cruise before summer is over. Read Less
Sail Date: April 2019
This cruise itself, along with the itinerary was fantastic. We had quite the hiccup, at the very beginning at the dock, while checking in, we had to wait for over 2 hours, while various people were telling us that they were on the way. We ... Read More
This cruise itself, along with the itinerary was fantastic. We had quite the hiccup, at the very beginning at the dock, while checking in, we had to wait for over 2 hours, while various people were telling us that they were on the way. We were in terminal C, and we found out later that all of the wheelchair personnel were over at terminal B doing nothing. Other than that everything on and during the cruise was amazing. The food was plentiful and beautiful. All the staff were extremely friendly, and there were always things to do, or chairs to lounge in, and just do nothing! Shore excursions went off without a hitch except one was cancelled, andwe were not informed of this, until we left the ship, and arrived at the boarding area. Fortunately, they had another boat ride we could go on, instead! The service at every restaurant was outstanding, and the food was a treat to the eyes, and tastebuds....... There is something to do for everyone, regardles of the time of day, 24 restaurants, various parties going on, I only wish the pools and hot tubs could stay open for at least another hour, and not close at 10. Read Less
2 Helpful Votes
Sail Date: April 2019
First, let me say that we have not cruised in about 10 years. We are retirement age people who cruised often as a family with our 2 children. They enjoyed it more than we did. Recently, we decided to give it a try again and visit some ... Read More
First, let me say that we have not cruised in about 10 years. We are retirement age people who cruised often as a family with our 2 children. They enjoyed it more than we did. Recently, we decided to give it a try again and visit some cities we've never been before, namely Victoria and Vancouver in British Columbia. In the past, we cruised on Royal Caribbean, Celebrity and Princess. These were standard size ships (2,500 to 3,000 passengers). The Bliss is a new (almost 1 year old) "Mega" vessel with a capacity of over 6,000 passengers (although the ship lists it at 4,000 passengers). And despite its immense size, no matter where you go, you were always jammed in with a huge crowd of people. On this ship, be prepared to do a lot of walking. From the back end of the ship to the front (or other way around). Or going up or down stairs from one deck to the next. The elevators on the ship were always jammed with passengers all day and night long. My wife found it very difficult to get around, having had knee replacement surgery recently. • I'll list all the "pros" of my experience first: • Entertainment: "Jersey Boys" was the best show on the ship. Standing ovation. Get your seat a 1/2 hour before the show starts, because it fills up fast. "Havana" was a good latin song and dance review. Elaborate costumes and stage decor. The stand-up comedians were terrific, hosted by Tim and featuring Jay Black and Larry Omaha. Book your seats on your first day on the cruise at the theater asap. I did not go to the Cavern Club shows. Way too late for us. However, "Siglo", their resident rock band that played at functions around the ship (the atrium and the pool) throughout the day were awesome. Be sure to go to the functions at the atrium, there's a lot games and shows with lots of audience participation. If you can find an empty seat, grab it fast. • Food: The best specialty restaurant for us was Cagney's steakhouse by far. Great Prime Rib (16 oz). La Cucina was good, not great. But "Q" was very disappointing and hardly anyone besides us were in the restaurant. I guess they got the word of mouth on it. The main dining rooms are good, The Manhattan room is the best of the mains, be sure to book a dinner reservation (even in the main dining rooms) or else you will wait in a long line before you are seated. Beware the breakfast and lunch service in the main dining rooms are slow, but sometimes a better alternative than the buffet. The Garden Cafe (the buffet, on deck 16) is a mad house. It's the largest buffet restaurant we have ever experienced anywhere and you can have ANY kind of food that you can imagine (asian, italian, mexican, deli, salads, on and on). But you have to scramble to find an empty table and you have to dodge and weave around the other passengers getting their food. Overall, the food at the buffet is standard in quality. Our cabin: see my separate review • The observation lounge: what could be bad about lying on a long lounge chair with a pillow behind your head and overlooking the ocean along with a drink and a snack, This is the observation lounge, a quiet area one deck below the buffet. • The Cons: • The elevators were always jam packed! I would have taken the stairs if my wife wasn't with me. • Excursions: because of scheduling problems, our time at the cities were very limited to a short quick afternoon. Plus, because of the number of passengers, we were very slow in disembarking the ship. Very frustrating. Overall, the cruise had some great aspects with a few not so great aspects. If you come in with a positive attitude and are not annoyed by the bad aspects, you'll have a great time. If you read this review you will know what to expect and figure out how to avoid the bad and indulge in the good. Good luck. Read Less
Sail Date: April 2019
Have always been a great believer and loyal fan of Norwegian but that is decreasing. First, I made reservations for four persons to go from Miami to Barcelona and that is what our first itinerary stated. At some point, the port of ... Read More
Have always been a great believer and loyal fan of Norwegian but that is decreasing. First, I made reservations for four persons to go from Miami to Barcelona and that is what our first itinerary stated. At some point, the port of disembarkation being Barcelona, was changed to Tarragona, Spain. We were never notified of the change but just happened to pull up a more current copy of the itinerary that now stated Tarragona instead of Barcelona. I called my NCL contact person and verified the change without any explanation of why the change. NCL arranged a transfer to Barcelona from Tarragona with more than a reasonable charge. Would we have not gone on the cruise if we knew that we were not departing in Barcelona. I am not sure. I am 80 years young and to get their "drink package", it would be an additional $1300 for a couple. Okay, don't take the drink package, which we didn't. Most of the people on the cruise were in my age bracket. We all (the ones that I talked to) fully agreed that the ship kept the temperature about refrigerator cold throughout the common areas of the ship. Very miserable. Some travel companies keep their repeat travelers very happy but NCL is not doing a very good job of that for our last few cruises. We belong to Latitudes but other than two dinners in one of the Specialty Dining Rooms, what is it worth to belong. The aisles in the Buffet (crowded beyond belief) were laid out by someone that had never been on much more than a row boat. Lastly, the staff of the Star, as have been on all of the other NCL ships, still a very great bunch of of people. All very friendly and helpful. One of the biggest reasons that we keep coming back to NCL. BUT, we are now starting to look at other cruise lines. MSC has given us credit for all of the points that have earned on NCL, We'll see what the future brings us. We are certainly not as loyal as we once were. Read Less
1 Helpful Vote
Sail Date: April 2019
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as ... Read More
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as much needed face-lift on this 19 year old ship. I know the layout of this ship very well and really enjoyed most venues including the specialty restaurants Moderno, La Cucina and Le Bistro. 6 days at sea may not work for everyone, but it was exactly what I was wanted with no work emails or phone calls to return. Cutting the digital cord allowed me to completely relax. Ports were good, no complaints l had never been to Punto Del Gado or the Azores or Madeira and their beauty did not disappoint. Seville and Granada were wonderful trips, as Was Tarragona, our final port for debarkation. Entertainment was ok, not quite the calbre or as polished as on the bigger NCL ships, but not bad. Service was good to excellent in all dining venues, one exception was a Guest Services person who was a tad condescending when i asked to have a bar charge removed from a dining bill. I was charged for 6 glasses of wine when I had ordered just 2. I was a bit annoyed that i had to insist the charge was not accurate. I then had to revisit the same issue 2 more times to get the charge removed. Weather on our cruise was fantastic and the Atlantic was like glass. Read Less
4 Helpful Votes
Sail Date: April 2019
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 ... Read More
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 for hospital bill, for spoiled food she ate, right at their restaurant. Nothing to do in this boat, Cruise director was terrible, not enough seating, not enough accommodation, long lines at restaurants. Entertainment was horrible. They cut the trip short, less than a week before departure, they changed the destinations twice, a couple of days before departure. Charged 169 per person, for transportation to Paris, just to stay there for 3 hours, The line on the Service desk was long day and night, that's how everybody was disappointed. They had the same band, of four guys playing songs from the 70's a few times a day. Food was terrible, service was terrible. NCL, never again! Read Less
3 Helpful Votes
Sail Date: April 2019
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were ... Read More
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were informed that we were cut to ten days, with two marginal at best ports. After much noise we got two better ports back, but the chaos caused by the changes were not worth the trouble. The changes caused a massive amount of upheaval and required multiple visits to the guest services and shore excursions desks to try to correct overcharges, cancelled excursions, etc. After being reassured for four days that I was on the list for a shore excursion I had booked and paid for, when tickets were issued to others I was told I had in fact not made the list and was out of luck. Not even an apology. There were not enough excursions for the number of passengers and the port changes were not planned for or handled well. I have a mobility issue that prevents long walks, multiple stairs, etc, but I do not need a wheelchair or other assistive device. There were minimal excursions planned at "Level 1" and the online sales descriptions were not complete. On the ship I was told I could not participate in the other two I had booked that I had been rebooked for because of the physical requirements. The only excuse given was "it's Europe". Again, not even "sorry". I am still waiting for refunds for the shore excursions that were taken away. We were redirected to a more northern shipping lane, resulting in it being too cold to spend any time outside. Almost 4000 people were crammed into the indoor spaces, resulting in MANY passengers coughing and reporting respiratory infections. One major annoyance was that from what some passengers reported, a very large block of rooms was sold at a low price to a large group of rude, unpleasant people. This group mostly pretended not to speak English as the pushed through lines and led their friends past people who'd been waiting patiently. They overwhelmed public spaces and the Garden Cafe, taking up full tables of seating all day, refusing to share, pushing through lines and hoarding food. They took over spaces with events scheduled for their own purposes and ignored requests to allow the events to take place. I personally witnessed this at least twice. The staff worked hard to deal with the changes and angry guests. There were many clogged toilets, many soap dispensers not working in public bathrooms. Twice I was served drinks in glasses with lipstick on them. Not mine! Cleanliness was next to impossible apparently. This could account for the many illnesses onboard. It was not all bad. My cabin and steward were wonderful, most of the specialty restaurants had good service and decent food. The O'Sheehan's staff did a wonderful job at breakfast no matter how large the crowd. Million Dollar Quartet was an exceptionally good show. Cirque Dreams and Steam was very entertaining. Burn the Floor was good but is getting a bit tired. The entertainment in the Atrium ranged from really good (music in the evenings) to horribly lame. The daytime events were always at volume that was much too high for the setting. The afternoon movies were too loud to even allow sitting in the general area. I have hearing issues from years of rock concerts and it was still too loud for me! I am not ready to give up on NCL yet, but I may not cruise out of NYC again if the partial charter nightmare continues. I hope they made enough money from the group to make up from the lost business from the people who's vacations were ruined by the constant stress of dealing with pushing, shoving and general rudeness. Lack of cleanliness is inexcusable when so many people are packing indoors in a relatively small space. Read Less
1 Helpful Vote
Sail Date: April 2019
My Mother and I booked this cruise just two weeks prior to sailing and the timing was perfect. My Mother will turn 90 in July and has limited mobility, I purchased a light weight transport wheelchair and that made the cruise so much ... Read More
My Mother and I booked this cruise just two weeks prior to sailing and the timing was perfect. My Mother will turn 90 in July and has limited mobility, I purchased a light weight transport wheelchair and that made the cruise so much easier for my Mother to enjoy the cruise. We booked a "Sail a Way" Mini Suite, which meant that we did not choose the cabin location, however received a very good rate. NCL's "free at sea" offer does not apply to the "Sail a Way" rate. We are Platinum Latitude level and that level comes with two nights in one of the Specialty Dining Venues and the unlimited Drink Package actually comes with a charge of $138.00 for the gratuities, so the "Sail a Way" rate was a better deal for us. Embarkation was a breeze and we will able to get on board and into the cabin by 1:00 to drop off the carry on bag, then off to lunch in the Savor dining room for a relaxing delicious lunch away from the crowds, Cabin: Our Mini Suite was perfect, the cabin is narrow, and the Wheelchair folds easily and didn't take up too much space. The beds were very comfortable and the sitting area spacious enough for us. The closet is large with plenty of hangers and storage shelves. It is nice to have a balcony, although we prefer to be in the public areas of the ship and spent very little time out on it. The Bathroom is very spacious, with a tub and a large vanity, and plenty of storage. Our Cabin Steward was excellent, my Mother and I are very neat and I think we helped make his job easy. We ate in two of the Specialty Restaurants ; Moderno and Le Bistro. I enjoyed Moderno, my Mother not so much so, I think she was overwhelmed by the amount of offerings. We didn't make a reservation in advance at Le Bistro, however, we went there at 5:45 on the second to last day of the cruise and the Hostess was able to seat us, which was good as we had a voucher for complimentary dining and didn't want to lose out. I would recommend making reservations early as they tend to fill up fast. We tried all three of the Complimentary Main Dining Venues and found them equally enjoyable and had no problem with the service. Every Evening we would enjoy a Martini before dinner, choosing the Atrium as there was always interesting action to observe. The Bartender was excellent and after the second night, remembered our drink preference. On previous cruises, NCL provided a bowl of bar snacks with our Drinks, the first night they didn't and when I asked I got a bit of a run around. The First day at Sea, there was a "Q & A" with the Ships Senior Staff, I asked about the Bar Snacks and received a "non-answer" why they were not provided. However, as we left the "Q & A", the Beverage Manager followed us and asked for our Cabin Number. Later that day a large zip lock baggie of bar snacks appeared in our Cabin, so we were able to enjoy the snacks with our Marini's for the rest of the cruise. I suspect, the elimination of the bar snacks has to do with the potential spread of germs, although it would have been nice if the ships staff confirmed. We went to two of the shows, the comedy act, which was very good and the Million Dollar Quartet , which was also very entertaining. We didn't get off the Ship in either Port Canaveral of the Private Island. We had been to the Kennedy Space Center on a previous cruise and enjoy the quiet of the ship when most of the passengers are off. With my Mother's limited Mobility, the Private Island would have presented too many challenges . I got off in Nassau, but only took a walk down the "shopping drag" then returned to the quiet of the ship. My Mother and I have been on 15 cruises , all with NCL, and this was the first where , because of my Mother's limited mobility that we travelled with the wheelchair. I was extremely impressed by the accessibility on the ship and the ease in getting around. The only negative, is that the corridors for the staterooms are very narrow. If there is a housekeeping cart, it was impossible to navigate the wheelchair around it. Fortunately, my Mother was able to walk around the cart without any problems. I was also impressed by the amount of Handicap Accessible Toilets. We booked the use of the Thermal Suite in advance, you save $20.00 as opposed to booking once on board. The Thermal Suite is one of the nicest places on board, quiet with comfortable lounge chairs with a view out the front of the ship and the Pool with various whirlpool jets is amazing. There are two Sauna's ; "dry" and "humid" , the Salt Room is also unique and very pretty. Disembarkation was also a breeze, with our Latitude Level, we were the second group to disembark. The Cruise could not have been better and I am looking forward to sailing again with NCL Read Less
3 Helpful Votes
Sail Date: April 2019
We enjoyed this cruise very much. Food, service, cleanliness, almost everything was perfect. This is our 5th cruisse, 4th on NCL, and 2nd on the Escape. We had a spa mini suite this trip. The room was very nice, but no larger ... Read More
We enjoyed this cruise very much. Food, service, cleanliness, almost everything was perfect. This is our 5th cruisse, 4th on NCL, and 2nd on the Escape. We had a spa mini suite this trip. The room was very nice, but no larger than a regular balcony room. The bathroom is bigger with a much larger shower. That was very nice. Having a spa room gave us access to the Thermal Suite. The only bad thing was that we didn't get a spa pass on a previous cruise. It was AMAZING!! We ate as a group of 6 and again as a group of 15 in the Manhattan Room. Both times the food and service was top notch. Food Republic was great and worth paying the extra money, especially if you enjoy sushi as much as we do. Pinchos was amazing! We love the small plat2es concept and the food is always spectacular. Bayamo was great too! We paid the upcharge for the lobster and the surf and turf. Evreything was cooked to perfection. Le Bistro is our favorite restaurant fleetwide, and as usual it did not disappoint. The food and service here is always impeccable. O'Sheehans was eh. Not great, not bad. We ate breakfast and lunch in Taste and Savor a few times, and for the most part everything was good. We spent a majority of our time at Spice H2O. It's nice to have a place to go where kids are not allowed. Especially when you travel on a school vacation week. Service was great! District Brew House is also a great place to go with no kids! Service at every bar or restaurant we stopped at was great! Now for the bad parts. Disembarkation was a nightmare!!! Very little organization, hard to find crew to assist us with my cousins husband who was in a wheelchair, and basically rude and obnoxious passengers made it a stressful end to our vacation! And the other bad part was OTHER PASSENGERS and their UNATTENDED KIDS! What is wrong with people now a days???? Does noone know manners???? Do people not understand that you let the people off of the elevator off, especially those in a wheelchair, off before you get on?? Why is it acceptable to let your young children run amuck while you are nowhere to be found? I understand that this is not NCLs fault, but if you are reading this, please try to be nice to others. You are not the only one on vacation. The world doesn't revolve around you or your children. Show some humanity and don't act like animals. Read Less
Sail Date: April 2019
I chose Norwegian just to try something different, as i have been a Royal Caribbean cruiser. I was told from a friend of mine that she loves Norwegian, so my husband & i decided to try a different cruise line. We usually travel in ... Read More
I chose Norwegian just to try something different, as i have been a Royal Caribbean cruiser. I was told from a friend of mine that she loves Norwegian, so my husband & i decided to try a different cruise line. We usually travel in September, However we traveled this year for our anniversary in April & was very overwhelmed with the amount of children on board. We did not realize that it was spring break. Kids will be kids but it made our cruise miserable as they have no respect for the handicapped. The food in the Garden Cafe was never hot enough, You did not sell Newport menthol on your ship. There are not enough elevators to accommodate the passengers on board. I really was very dissatisfied with the amount of staff that you employ that do NOT speak English although very polite, just cant understand. My stateroom steward Kiran was an absolute Blessing as he was very attentive to my Husband & i truly appreciated that. Read Less
1 Helpful Vote
Sail Date: April 2019
I used to love Norwegian. The Epic was my first cruise and I went on several after that before trying Royal Caribbean and Celebrity. One thing I always loved about Norwegian was the value. That has all changed. Now everything costs ... Read More
I used to love Norwegian. The Epic was my first cruise and I went on several after that before trying Royal Caribbean and Celebrity. One thing I always loved about Norwegian was the value. That has all changed. Now everything costs more. Margaritaville has a hamburger I like. When I was on the Breakaway a few years ago I went to Margaritaville every day for lunch. It was like $12 per person. Kind of high but reasonable. Now it’s $15 with a 20% gratuity so that is $18. That hamburger is not an $18 hamburger and lunch for 2 people is not worth $36 and that does not include drinks! All of the specialty dining is more expensive and a la carte. Dinner at La Cucina used to be $14.95 on the Getaway. Now if you get a 4 course meal you are talking $30 to $40. Olive Garden is 10x better than La Cucina and I can get dinner for 2 people for less than $40. NCL wants me to spend nearly $80 for 2 people? They are out of their mind! And one night we got the prosciutto pizza to share. It was a cheese pizza with 5 small pieces of prosciutto. It was not an $18 pizza. I get pizza every Friday from Papa Johns or Donatos and I pay less and get more. Cagney’s used to be a special night; a great filet with delicious sides. This cruise I got an 8 oz filet and it was cooked perfectly but had zero flavor. The chef didn’t even put salt and pepper on it. Luckily I used one of my dining plan vouchers otherwise that steak was $30+. I can get a beautiful filet for $22 locally, put a delicious rub on it, and after 2 hours in my sous vide I have a steak Norwegian would be begging me for. The only positive thing I can say is that I ate in Taste for lunch and dinner because I was tired of paying for food and the food was just as good as the specialty restaurants and the service was 10x better. The servers were very quick and attentive whereas we waited 5 to 15 minutes for the servers in the specialty restaurants to bring us anything. Deck 17 is an epic failure! The doors are not automatic. In order to open the sliding doors, you have to physically touch a sensor. I have limited mobility and I have very limited reach. I could not physically touch the sensor. I tried to use a short dressing stick that I carry to press elevator buttons but the sensors were capacitive so the only way to activate the sensor and open the door was to use an actual human touch. Touch sensors are absolutely and ridiculously stupid! To make matters worse the button is not always in the center of the door. Sometimes it’s on the wall. Has NCL ever met a handicap person with mobility issues? I don’t think they have. We don’t all have full use of our arms. Note: Celebrity ships have similar buttons you have to touch to open doors but their buttons work with my dressing stick. Smart! But wait, there’s more. Have you ever tried to maneuver a 3 wheeled scooter down the length of the ship with beach chairs on either side? If you haven’t let me tell you it’s not an easy thing to do. Now add some wind breakers in the middle and you have a near impossible situation. Now one must try to maneuver around beach chairs and a divider. I have no idea why these wind breakers were installed in the first place. The best part about sitting on the top deck is the ability to stare out at the ocean and have the wind cool you off from the hot sun. If someone doesn’t want wind they can go to deck 16 or the Spice H2O deck. Wind breakers are absolutely and ridiculously stupid! Note: On Celebrity ships there is a walkway at least 10 feet wide all the way down the ship. That means if someone is standing I can go around them. There is also enough room for 2 lanes of traffic. Smart! The Getaway, Breakaway, and Bliss have 28 inches of walkway. That means if I am on my scooter I can’t turn around, people have to stand on beach chairs so I can pass, and the traffic is one way. Stupid! Read Less
Sail Date: April 2019
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I ... Read More
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I usually accommodate myself. However, on my last cruise I experienced a different community. It wasn’t the fellow cruisers but the actual cruise line that reduced my ability to have fun. I have been home now for 3 days and I thought long and hard about writing this letter. First the compliments which will take up more space than the complaint. Most of your staff were excellent at their jobs, and those who were very new to their jobs can be excused as poor English speakers which led to few interesting misunderstandings which were humorous and easily resolved. Mihael who was my first maître d’ was very kind and sincerely supportive. His commitment to customer service is exceptional and sincere. When we are remembered, we feel valuable, it was very kind. When I dined at Taste he was so kind and helpful. Our room steward, James was very responsive, and great at his job, we a party of 3 adored him, were grateful for his help and kindness, not to mention his towel folding ability was greatly appreciated. The food was great, some of the best that I ever ate. I loved dining in the Manhattan Room, the broths Pho in the Garden Buffet was amazing and lifesaving to both my cabin mate and I. My friend spent a ton of time at the smoker’s area on Deck 17 and had a blast with all the wonderful people she met there. I was very fond of deck areas on 7 that were outside and so comfortable, I found many folks there who like my friends and I enjoyed being out of the harsh sun. We saw everything we wanted to and marveled at the wonders of nature that we experienced. Whales, flying fish and the west coast equivalent of the end of the continent. My ADA stateroom was clean and welcoming. When we began to plan this trip, we were unaware that our cruise began on the day of the show we had waited for 2 years to see, would premier on the first day of our cruise. We were VERY concerned about what we should do, and my internet package which was suggested by one of your call center employees allowed me to watch Game of Thrones, which was an event that my cruise mates were so excited to share. Thanks to that person for making our day. I wish I had written his name down as it was soo special to be able to do that. Attention to hand sanitizing was vigilant and I appreciated the staff assigned to those stations. A couple of my cruise-mates I and have worked in many theatres and we were not very impressed with Havana, as it was a confusing storyline. However, it was well sung, danced and the acting was pretty good. That said, Jersey Boys was a treat to the senses. The singing was great! Despite the noise from below our feet as the show was in its first half hour, and the rolling of the ship, the cast did not miss a beat or step. The lighting was unexpected, and I would like to extend my appreciation for the cast and crew. They transitioned from one effect to costume changes to moving of set pieces in a non-obtrusive manner which is appreciated by those of us who have worked for many many years in this field. One of our party is a Drama teacher and I am a retired stage manager, who is married to a lighting designer. In other words, we know a good show when we see one and we saw a great show on this cruise. The ship is beautiful, huge and well designed. huge It could use better signage, maps and directions as it’s a huge ship and mid ship is hard to find. Now for what was not great, no, not great at all. I was very uncomfortable navigating the halls with your room service carts. I rented the smallest of scooters and still got stuck nearly every day in the halls due to them taking up all the hall space that would allow walking and those of us requiring mobility assistance needed to proceed. Your staff seemed inconvenienced by my NEED to have them position the cart so that not only I but others could navigate to our staterooms from the common areas. A suggestion: can the staff move the carts into the alcoves of the rooms that they are cleaning? Could they somehow be more aware of their blocking the hallways which is dangerous for us. As the rooms they are cleaning are usually empty, this seems like an easy fix for those of us with strollers or other mobility assistance devices required to have the same experience as those who can walk. People are very helpful, but they are not always. Those who can walk are sometimes unaware that they should be more aware of those who cannot walk. I saw parents bring this to their children’s attention, but not for days did it register. I pay to be able to travel without discrimination and the lack of any way to get to my stateroom due to the elevators being crammed full of people who could walk, was really frustrating and off putting since it was easily corrected. This brings me to another complaint. When we who require an elevator to navigate from our staterooms to any place on the ship, we have to wait because there is no room for us in the elevators, We wait and wait for nearly 20 minutes as I did my first day, it seems obvious to me that at those peak hours you reserve a family/mobility assistance elevator for us? That way people like me would not look into an elevator full of people who are clueless and do not even appear to notice that they could use the steps instead of monopolizing the only way we with mobility issues would be able to get to where we need to go, this was true at the muster and every day there was a shore excursion, and again at debarkation. Signage, like busses have reminding people that they can/should give others a chance. This usually applies to those traveling with children, disabilities and others with special needs. To throw us into the general population to fend for ourselves is not a way to assist us with obtaining our needs. Additionally, please provide the ingredients on the menus, like agave instead of honey. I am allergic to agave and when I ate at Margaritaville, I had a salad that had agave instead of honey. I did not put this food allergy down as with my shellfish allergy manage it myself. However, I was sick for 2 days and very uncomfortable and felt terrible. I will never not list that again, however, remember, until this trip and my meal at Margaritaville did I need to even mention it. No restaurant, café, nothing before this instance. And finally, I was called twice from 8:00 am to 8:05 am to ensure that I come to guest services to collect a nonrefundable deposit. Since I was returning my scooter to the same place it was in my plans anyway. When I got there I got into an expected line. I waited while the staff took care of each one of the guests who proceeded me in a very efficient and what appeared to be a very respectful manner. When it came to me, I was asked to wait as the person answered a call, then he went to another guest at a location where they were seated. He then went behind the desk, remember I have now waited in my mobility scooter, while he cared for no less than 3 guests ahead of me while I was seated first in line. As I have mentioned, I waited a lot on this trip and at the end of it demanding that I wait while others were receiving respectful treatment was truly above my patience level. I yelled and pointed at the very rude gentlemen, who sent over a really nice Asian woman, who apologized for my dissatisfaction with my treatment, to which I told her, I appreciated her gracious apology, but it did not excuse the rude behavior that her predecessor had assaulted me with. You see when it has been clear that the only thing about you, that mattered to NCL was the money I spent. My comfort was never a priority, that is a really a bad thing to say about a cruise, isn’t it? As you may be able to tell, I enjoyed this as much as I could, but in the face of rude and disinterested staff, which by the way, this is my 5th cruise but my first and probably last on NCL. You see there was cruise to Greece presentation that my cruise mate and I had always wanted to take, which because of my rude treatment we both decided that we would look elsewhere, I was also interested in purchasing a trip for my sister to Hawaii as a retirement present. One person is responsible for those choices otherwise I would be booked for at least two more cruises for at least 6 more people. This is a very unfortunate choice that I feel I MUST make for my own safety, and the enjoyment of my companions. Please consider that I am aware of the difficulty of managing everyone’s good time and how hard that work can be. However, it was a costly trip, I was denied upgrades because of my mobility disability and the above difficulties made this a very painful experience both emotionally and physically. Getting stuck in the hallway was scary. This was a treat for myself and my friends of over 40 years. They helped me tons. They were not supposed to have to. They are both nearly 70 and they were moving carts out of the way, not your staff, whom were oblivious to what they caused in the hallways and when they were asked for help, they were as I said with few exceptions notably inconvenienced. Getting on board was very efficient both I and my travelling companions were so impressed by your staff and their understanding of the mobility challenged and the same was true once I got a wheelchair and was off on the debarkation adventure. I was so secure in the gentleman who helped me to get off the ship and to the bench before I caught the cab. I found so many comfortable places to rest play and eat. I needed the rest, as did my companions and we all enjoyed the Observation Lounge and the side decks around 7 and 8 which had the perfect shade and temperature for us elder travelers. When I tried to contact the special assistance coordinator, all I got was a form letter, twice. Weather was great, travel to and from was great, only the items listed above were reasons to mention anything other than my appreciation, that said there should be nothing. I was appalled that a person in a walker was left to fend for herself at the dock in Puerta Vallarta. Equally appalling was the fact that this was witnessed by several cruisers and let’s face it the woman using the walker was the most responsible in her party as she was at the dock. Hoping for rescue only to see her chance sail away. NCL is not completely responsible and did everything to warn those who went ashore that they were to keep to ship time, and it was clear that these people were not able to adhere to the rules, nor keep time, it was still horrible to see an elder left at the dock. My culture says that we never leave our elders out. I understand that this is unique. ¬¬¬ Please understand that it is solely my poor treatment at checkout that cost you two cruises, and about 6-10 thousand dollars Thank you for a good time as far as it went. I wish I didn’t have to bring your attention to the details above, but they were glaring to me and deserved comment. I will attempt ¬¬to warn others about the possibilities they may face at the guest services check out desk and, in the hallways, as well as the elevators. To be treated as a lesser species by the very people who are benefiting from my spending, is harsh treatment to say the least. Read Less
Sail Date: April 2019
We had sailed on the NCL Getaway last year so we knew what we were getting into; however, this was during Spring Break time and the ship was very crowded. We are a senior couple and have pretty much decided that if the ship has a water ... Read More
We had sailed on the NCL Getaway last year so we knew what we were getting into; however, this was during Spring Break time and the ship was very crowded. We are a senior couple and have pretty much decided that if the ship has a water slide and race track on the upper deck that it probably wasn't for us. With that being said, the ship is beautiful. Because it is so new everything is great. We both felt the entertainment was below par, and again, because it was during spring break we couldn't get into some shows because they were booked long before we got on the ship. We like to collect art so we went to several art auctions, as well as some specialty dining experiences. We have been on this cruise with other ships so we are very familair with the ports, so we picked this cruise more for the ship and not the ports. Read Less
2 Helpful Votes
Sail Date: April 2019
Why too many guests for the size of the ship. There were not enough pool side chairs. No sitting in the buffet area. The disembarkment was a disaster. I have always self check out, the time given for this was between 7:30 and 8:300. ... Read More
Why too many guests for the size of the ship. There were not enough pool side chairs. No sitting in the buffet area. The disembarkment was a disaster. I have always self check out, the time given for this was between 7:30 and 8:300. We left our room at 8:00. Took over an hour and a half just to get off the ship. Where was the pool??? The only pool was kid size, the adult pool was smaller than my truck. The service and food in the Manhattan room the first night was the worst. It did get better on other nights. My wife has limited mobility, not handicap. Trying to find seating at lunch and breakfast was very difficult, too difficult for a cruise. The time moving, very slowly, through the disembarking was way too stressful on her. THIS IS THE LAST TIME I WILL TAKE THIS SHIP!!!!! Taking NCL is questionable, if this is the way they run a ship. Read Less
Sail Date: April 2019
When we booked with norweign agent we requested twin bed with recliner and was told this would not be a problem. But when we arrived to our room it was a king size bed with no chair. Upon several calls and hours someone brought my ... Read More
When we booked with norweign agent we requested twin bed with recliner and was told this would not be a problem. But when we arrived to our room it was a king size bed with no chair. Upon several calls and hours someone brought my distilled water and a plastic pool low back for my husband. We had explained upon making reservations that he had a broken neck and needed a high back chair to sleep. We were accused of not making reservations with Norwegian agent because they wouldn't make that mistake. The embankment was ok but really needed a wheel chair for my husband. We did not received the distilled water and breakdown of bed and plastic chair until 10.30 PM. My husband had to sleep sitting on the bed and leaning back on the light with pillows he was unable to sleep more than 2 hours because of the pain. The excursion was terrible I fell asleep on the bus it was so boring the only good part was we stopped to shop but not enough time could only go into one store. The buffet was terrible but the specialty dining was fabulous. The service people were very helpful but everytime we ordered a wheel chair we needed a large and everytime we specified large but it didn't matter we received a small one. My husband was in so much pain from sleeping sitting up that he could not make the excursion. Our person who took care of our room was remarkable and all the dining and bars were wonderful. But with all the problems we had we should have been visited by upper management. On the last day we met the hotel director while he was smoking on the 13th deck. We spoke with him about our issues and he told us he would have a large wheel chair at our room at 8.30 am. No one ever came when our service person called to help us they refused to send someone so we had to make our way down to the 7th deck on our own. There we waited for a large wheelchair to disembark. The gentleman the helped us disembark was fabulous and very well mannered. Overall the cruise was terrible we spent a lot of time in our room because my husband was exhausted and in a lot of pain due to the sleeping conditions. We spoke to several families who had been on many cruises including the couples we were traveling with that this was the worse cruise they had been on and that the buffet was terrible. Read Less
1 Helpful Vote
Sail Date: April 2019
Basically my Mom had the offer from Foxwoods Casino Promotion.. I took my two kids for my daughter 18 th Birthday and Graduation.. We had a great time.. it was something to do for all of us..My 10 yr old son definitely enjoyed meeting new ... Read More
Basically my Mom had the offer from Foxwoods Casino Promotion.. I took my two kids for my daughter 18 th Birthday and Graduation.. We had a great time.. it was something to do for all of us..My 10 yr old son definitely enjoyed meeting new friends at the Splash Academy. Food & Drinks Great!! Such a great idea to purchase the drink package. I can’t Rave anymore because it would go on and on.. Staff very friendly and helpful service.. Definitely looking forward to planning another trip soon. For this to be my first time omg not really anything bad to say... We did get sea sick but it didn’t stop us from enjoying ourselves!! The Cabin was very spacious and comfortable!! Our view was Awesome!! Again Great Time and definitely looking forward to another Epic Adventure with my Mom and Family!! Maybe Bermuda or Jamaica Islands. I love the Beaches. Read Less
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