4 Helpful Votes
Sail Date: April 2018
Because I was getting married in Bermuda. Was easiest option. Norwegian couldn’t even get me a cake for after the ceremony. Food was average at best. No more lobster. Not even when you pay $30 for Tepanaki.. Cabin steward was ... Read More
Because I was getting married in Bermuda. Was easiest option. Norwegian couldn’t even get me a cake for after the ceremony. Food was average at best. No more lobster. Not even when you pay $30 for Tepanaki.. Cabin steward was rude.. Casino was awful. Lost 7 nights in a row. Not much positive to say about this cruise. Glad the Dawn is leaving and Gen coming in. Can’t be any worse.. iv been on 11 cruses. 4 on the Dawn.. Will definitely be my last. On Carnival I lost half as much money in the casino and was offered 2 free nights in steak house and had cookies and strawberries in my room.. All I got on th Dawn was flack from the casino host when I asked if I get any comps for losing $4k.. they laughed.. Said they go by the criteria. Not a pleasurable time at all. Read Less
8 Helpful Votes
Sail Date: October 2017
We just completed the Boston to Bermuda cruise (10/20 - 10/27) on the NCL Dawn and I was never so happy to be home. Our cabin (8157) was located directly above the Bliss nightclub and when I tell you that music was so loud until 3am every ... Read More
We just completed the Boston to Bermuda cruise (10/20 - 10/27) on the NCL Dawn and I was never so happy to be home. Our cabin (8157) was located directly above the Bliss nightclub and when I tell you that music was so loud until 3am every night, I mean that we could identify song lyrics to every song they played. Our room shook from the bass. Even earplugs were no help because you could just feel the thumping. We complained nightly. Multiple times some nights. On day 3 I finally went down to the front desk at 1am in my pajamas to beg them to do something about it and I was told "ma'am, we have an organization to run, this is as low as we can turn it down, please stop calling us". Seriously?!?!? They had no other cabins to move us to so unfortunately we had to endure it nightly.....till 3am with 2 little kids. Hell, anyone?? To say that we were exhausted and it ruined our week was an understatement. The music poolside was another complaint. It was so loud that you couldn't have a conversation with each other. It's one thing to have background music poolside (which I enjoy) and it's another thing to have the DJ playing songs a a deafening level where you can't even speak to the person next to you without shouting. Not enjoyable. Buffet and main dining food was ok. Nothing spectacular but certainly worth the price of the cruise. I will say that the specialty restaurants were fantastic. Le Bistro and Cagney's were both wonderful. I would recommend you purchase a meal plan if you didn't opt for it as your free option. It boiled down to roughly $27 per person/per restaurant if you purchased a plan and it's easily double that if you pay a la cart. The entertainment was also ok but nothing super amazing. The magician was probably the best show. The improv team was fun. Watch your drink slips closely. We didn't do the drink package and paid for our drinks and noticed that many of them didn't give us slips with each purchase. We assumed it was just because so many people did the unlimited package that they got out of the habit of giving receipts. Until I looked on our iconcierge app and noticed we were charged $21 for one rum and coke. I went back to the bar and they said "oh, he must have ordered a double" and when my husband came over he quickly changed his tune and asked us what we wanted for free. Maybe it was an innocent mistake but his reaction lead us to believe he knew he was in the wrong. So keep an eye on the charges since they seem to be a little sneaky with them. Two BIG PROS of this ship: Kids club (spash Academy) is amazing. My kids loved it and would have spent every waking moment there. They actually cried the last day when they had to say goodbye to the staff. Also, I will say that the cruise director "Richard" was AWESOME! OMG he was so fun! My kids loved him and he remembered their names and would should out to them anytime we'd run into him on the ship. He was front and center at every party and celebration and seriously was the life of the party. Couldn't ask for a better cruise director. Read Less
4 Helpful Votes
Sail Date: September 2017
This ship lacked quality in food entertainment & service However the Mexcian & Italian add charge restaurants are fantastic We upgraded to balcony room It was filthy! We complained & we were provided a case number & told to ... Read More
This ship lacked quality in food entertainment & service However the Mexcian & Italian add charge restaurants are fantastic We upgraded to balcony room It was filthy! We complained & we were provided a case number & told to contact guest relations once we returned home It took over 2 weeks for guest relations to respond to our complaint Within the complaint I shared the 15 photos I had & they already had the written report from the housekeeping manager I had requested the $300 per person balcony upgrade to be refunded It was a complete disgrace even after it was "fixed Although NCL sends their typical cookie cutter reply, expressing their "heartfelt apology" they were not able to honor our upgrade refund request. BUT.To show "good faith" they offered us each a $175 onboard credit valid for 12 months, can not be combined with any other offers is non-transferable. Dining: upgrade restaurants such as the mixian and Italian are to die for. Free food tasted like Crisco, was dried out and left much to be desired. Activities/Entertainments was lacking talent and geared to an older generation. One pool no adult pool.pool was small. Service: I had a pool server huff and roll his eyes when I asked for a drink! Bartenders not friendly or interactive like they are on other NCL ships. Public restores were clean but limited. Layout of ship was cramped and hard to find some places . Deck space empty where there should have been bars and high tops or clam chairs and lounges at minimum. Getting on and off the ship was well organized and quick considering the amount of passengers. Towel exchange was closed after our last day at port and the nicest weather day with a pool party scheduled. Being stuck with wet sandy towels sucked. Smoking is permitted and I am a smoker BUT the casino was unbearable as well as Gatsby area due to all the smoke. Pool side smoking area crammed and ashtrays be very empty. Although this was a "free" casino cruise we still paid $1200 pp between upgrades, drink package, gratuities, port fees and taxes not counting spending money and upcharge restaurants. This was our 6th NCL cruise and it won't be our last BUT we will never sail this ship again. It was horrible all around! Bermuda is BREATHTAKING. It was our 2nd time there and won't be our last. Due to weather our excursions were canceled. Read Less
3 Helpful Votes
Sail Date: September 2017
NCL is its worst enemy. The corporation makes terrible decisions and expects the crew to take the heat. The new latitude program is a perfect example. The loyalty was paid off by taking our earned rewards away. Latitude members no ... Read More
NCL is its worst enemy. The corporation makes terrible decisions and expects the crew to take the heat. The new latitude program is a perfect example. The loyalty was paid off by taking our earned rewards away. Latitude members no longer can get mushrooms or onions on their steak at cagneys. Why.....because corporate NCL decided this should be cut. Latitude members beware of their newest cheat. We received free internet minutes due to our loyalty. In the past ,the internet turned off when your internet ran out. Not now.....beware. It switches over to a by the minute charge. Cheat ! And very expensive. The crew works so hard. But customers get frustrated with the changes. I feel bad for the crew. The crew is forced to play ignorant. The ship is beautiful. Selection of restaurants is excellent. The production shows are corny with the exception of elements. NCL.....I have been loyal to you. Give the platinum plus loyal customers a side at Cagney's The true treasure on this ship......Jose and Patti. Trivia was fun. Lots of variety. Our cabin was located in the center of the ship. It was a good design, but close to the atrium. . Los lobos......one word.......guacamole. Cagney's.......lamb chops (yummy), steak (of course), oysters Moderno's......the salad bar (unique) La Cucina.......not a fan LeBistro..........escargot Bermuda is always wonderful. Horseshoe beach, St. George, the caves, and museum are just a few of a guaranteed good time. Read Less
2 Helpful Votes
Sail Date: August 2017
dear travelers, A little over a month ago I left Boston on the Norwegian Dawn headed to Bermuda. At the beginning everything seemed to be exactly what we had hoped for. The staff was friendly, the check in process was smooth. These ... Read More
dear travelers, A little over a month ago I left Boston on the Norwegian Dawn headed to Bermuda. At the beginning everything seemed to be exactly what we had hoped for. The staff was friendly, the check in process was smooth. These things were short lived. It was myself and two other passengers traveling in one oceanfront cabin. The room size was adequate for the three of us and house keeping was wonderful. The main issues I had with the cruise was the food and our luggage arriving late. The first issue was that our luggage didn't arrive till 730pm when we had arrived at one thirty. Now I understand they had to process everyone's belonging. however for that time frame we were in traveling clothes and didn't get to enjoy the amenities like the pool, or use the dining hall since one person in our party had a tank top on. the second issue was the food, the one thing we were all looking forward too.On the ship there were a few places to stop and eat. They had a variety of food, which all seemed to lack basic flavor. I thought at first this could just be me but the rest of my party agreed and for the rest of the time we had difficulty finding anything we really enjoyed. We attempted one of the specialty restaurants which was actually worse and a waste of money compared to the dining hall. lastly, my significant other and I had difficulty with the gym. We are both very active, and partner teaches striking and ju jitsu classes so naturally he was very excited to see a heavy bag. They had gloves which later in the evening when classes were over he put on to use. He was then informed he was not allowed to use the gloves but still could have access to the heavy bag. Him and myself found it negligent for the facility to over access to something and not have proper equipment. Someone could seriously injure themselves this way. I do not recommend this cruise line if you are looking for a cruise with good food and good amenities. We were disappointed to the point we most likely won't cruise again. Read Less
Sail Date: July 2017
We chose this cruise as we have sailed several times with norwegian. It is cheap. The ship is old with noticable rust in several spots, raw sewerage spewing from toilet on day 1, lack of hot water for nearly 1 full day. Staff unfriendly ... Read More
We chose this cruise as we have sailed several times with norwegian. It is cheap. The ship is old with noticable rust in several spots, raw sewerage spewing from toilet on day 1, lack of hot water for nearly 1 full day. Staff unfriendly and uncaring that human waste was spewing from the toilet in our cabin for us to walk through. No wonder cruises have norovirus on them. We had to call the desk several times and visit in person to have the situation rectified. We also asked that a birthday be celebrated on the cruise, never happened. Also traveled with friends who received 2 $70 onboard credits for booking last minute. I booked the trip in nov have traveled with norweigan 5-6 times and received no incentive. If i were you, i would always wait to the last minute to book especially when incentives are being offered for waiting. AT LEAST IF YOU ARE GOING TO HAVE TO TRAPSE THROUGH HUMAN WASTE WHY NOT RECEIVE AN INCENTIVE Read Less
4 Helpful Votes
Sail Date: May 2017
Dining was sub-par, food was the same almost every day. Drinks were inconsistent and the bartenders barely knew how to make them. Staff barely spoke english and were not very friendly or welcoming. Drinking card did not include bottled ... Read More
Dining was sub-par, food was the same almost every day. Drinks were inconsistent and the bartenders barely knew how to make them. Staff barely spoke english and were not very friendly or welcoming. Drinking card did not include bottled water. Entertainment was ameture at best. Felt like they wanted to get us on, take our money and get us off. Felt no appreciation that my family and I sacrificed our time off from work and our hard earned money to be there. The last morning at 7:30am i awoke to banging in the hall which turned out to be six customs agents in full tactical gear doing a random search. Turns out it was my grandparents room, who are in their 70's and my grandmother is in a wheelchair on oxygen. They forced them into the hall in her nightgown and made her sit there exposed to passing patrons. The level of disrespect in this situation I felt was very high. As a consumer I feel I have been cheated out of my money and would never support Norwegian Cruise Lines business again. I will make sure that none of my friends and family participate in their business as well. Read Less
4 Helpful Votes
Sail Date: August 2016
The staff was horrible, the food was horrendous and the entertainment was almost non existent. You can no longer bring water or soda on board but you can bring wine probably because they charge a corkage fee. Don't even try to ... Read More
The staff was horrible, the food was horrendous and the entertainment was almost non existent. You can no longer bring water or soda on board but you can bring wine probably because they charge a corkage fee. Don't even try to contest the water policy because they file a report with the mall security team on the ship and then they threaten to remove you from the ship... Had sailed on NCL 10 or 11 times but never again. Cruiser beware. 75 % of the time water stations in cafe were out of order or lacking ice. Free flavored drinks constantly out of the flavoring. Can't remove tips on ship for people who like to personally pay the servers you have to go on line and fill out a form to get tips removed. It's all about the money not the customer anymore. Don't cruise on this ship it sucks. Read Less
4 Helpful Votes
Sail Date: July 2016
Traveled to Bermuda for a wedding with a large group. The island of Bermuda was gorgeous, the beaches were well-kept and very clean. However, the cruise was very disappointing. We had terrible customer service, to say the staff was ... Read More
Traveled to Bermuda for a wedding with a large group. The island of Bermuda was gorgeous, the beaches were well-kept and very clean. However, the cruise was very disappointing. We had terrible customer service, to say the staff was accommodating would be a great understatement. The food was terrible and our meals arrived cold multiple nights after waiting 45+ minutes. Don't expect to eat anything remotely healthy for this 7 day cruise, the only vegetables available are soaked in butter or olive oil. The layout of the buffet dining area was inconvenient. Sitting down for a complimentary dinner cannot be freely decided last minute as you will have a 30+ minute wait in the main dining room or AQUA, their other complimentary dining area. We made reservations to sit TOGETHER as a large group (15 people) and every single time, the staff split us up into separate tables. The children's pool was closed for the first 4 days of the trip, due to drainage issues. Children under 3 were not allowed in the adult pool, even with an adult. Most of us bought the unlimited beverage package, but the staff doesn't tell you that drinks over $15 will be charged to your room, you must pay the amount exceeding $15. Additionally, drinks bought while docked in Boston are taxed and you must pay the tax on each drink, also charged to your room unknowingly. There is a $15 service charge per person, per night, for tipping the crew. For three people, expect to pay an extra $280 total just for these service charges. The entertainment was sub-par, activities weren't great. Most activities come with an additional charge of some sort. To play one round of bingo can cost $25 per card. Bermuda was beautiful, we had nice sunny weather. Horseshoe bay is a must see! A lot of people on our cruise were very disappointed. I've been on three previous cruises with Royal Caribbean and, after this trip, I will never cruise with Norwegian again. Read Less
14 Helpful Votes
Sail Date: June 2016
I have been on 3 other Norwegian cruises in the past and figured this one would be better after hearing it would be newly renovated. But by time it sailed the renovations weren't even finished. This boat was nowhere near ready or at ... Read More
I have been on 3 other Norwegian cruises in the past and figured this one would be better after hearing it would be newly renovated. But by time it sailed the renovations weren't even finished. This boat was nowhere near ready or at the level of expectation of an almost new ship. The air conditioner and toilet in the stateroom was broken most of the week. The maintenance crew came to fix the toilet on day 2 and worked for the rest of that day but then had issues for the duration of the cruise. The air conditioner was not working til the 6th day at sea!!! The railings and walls throughout the boat were still being painted throughout the week. The fumes from the high gloss finish on the railings was unbearable. The wet paint signs, wet floor signs and caution tape were around every corner. The boat was still being cleaned up from construction and the crew was constantly hosing down surfaces everywhere. In the casino at least half of the machines were broken or not in use. The pit boss would leave for hours at a time and no one would be there to track your bets, so you wouldn't be gainig points or credit. The price for seeing the med/nurse and the charge for the use of internet are both extremely high. The entire crew was replaced when it was dry docked for the renovations so they had to have all been in training during that time. Everyone we asked on staff said they haven't been on a cruise yet and none of them had been employed for more than a few months yet. This was the first sailing of the ship so they had absolutely no experience. Don't get me wrong there were a select few who were exceptional but the overall experience of this trip was horrible and I will not be booking another cruise with Norwegian ever again. Read Less
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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