987 Norwegian Dawn Bermuda Cruise Reviews

We chose this cruise because it left from Boston and we could avoid flying. From the moment we boarded the ship, it was one disappointment after another. There were 3 of us in one cabin and when we booked, we were told the cabin had two ... Read More
We chose this cruise because it left from Boston and we could avoid flying. From the moment we boarded the ship, it was one disappointment after another. There were 3 of us in one cabin and when we booked, we were told the cabin had two twin beds and a pull out couch. There was no pull out couch, but a trundle under one of the twin beds. When we complained, we were told there was nothing they could do. The steward pulled out the trundle and we ended up sleeping side by side in 3 twin beds with no room on either side so we had to climb into bed on our hands and knees from the foot of the bed. We are senior citizens, 73-75 years old. Just picture it. The food was mediocre at best. People spoke highly of the Bamboo Restaurant, however we were never able to get it as they were totally booked from Day 1. The seafood they offered was very unusual, no cod, haddock or scallops, but rather fish like hake, perch, etc. The soups were not more than broth with a few veggies floating around. The most difficult thing was trying to navigate the ship. Not all elevators go to all floors so we kept having to walk around the ship to find an elevator that would go to deck 6 where the restaurants are located. Communication was poor and nothing was clearly marked. The most horrifying rip off was the beverage package. They say it's a free perk and you only have to pay a 20% gratuity. which I assumed was per drink. However the cost of the beverage package was $89.00 per PERSON per DAY!!!! So, we were "given" two beverage packages and had to pay $35.60 per DAY! No one could drink that much! The pool area was constantly crowded and the only adult pool was very small. It was impossible to get a lounge chair any day of the week. Near the pool area there was a barbeque place which served hamburgers, sausages, hot dogs, etc which were left under heating lights all day. There were some positives, the shows were all very good, the magic show was extraordinary. The service was OK although slow at times. Bermuda is beautiful and fortunately we booked our tours independently This was our third NCL cruise and I would NEVER go again. Read Less
Sail Date August 2018
I would really love to give this cruise 5 stars and I probably would have If guest services was not in the picture. I went with a wedding party with over 60 people. The food, entertainment and staff are all incredible. However, guest ... Read More
I would really love to give this cruise 5 stars and I probably would have If guest services was not in the picture. I went with a wedding party with over 60 people. The food, entertainment and staff are all incredible. However, guest services is not. If you have an issue and have to rely on them, be prepared for nothing to happen and have to jump through hoops to get anything resolved. We had a broken safe in the room that was never fixed, more than half of the people in our party had incorrect or made up charges on their bills at the end of the cruise. I personally interacted with them about the charges: not only did we have made up charges and fees. This included reservations and spa treatments that were NEVER, WiFi charges when it was never activated, but also some in our party had been charged double charged for movies and other things. I wish I could say this was just me, but many people in our party had this problem. The worst part of all of it was that instead of even ATTEMPTING to resolve the issue, they make you run up and down the ship to chase down these other departments. We had to go back multiple times, was basically laughed at during the conversation and then told to "call guest relations" after the cruise.... it is pathetic. But hey, maybe they are in need of money now considering the bed bug situation that happened a week before our cruise... Customer service goes a long way. Again, everything else was great but this is something that ruins trips. Especially when you are stuck paying for things that you never used. It was completely unacceptable how they treated us as guests who paid a lot of money (as well as bring a lot of business) on this cruise. I work in hospitality for world class resorts and I have never experienced or would have allowed any of my employees do anything like this to a guest. I will never cruise with Norwegian again because of this. ***The only reason I am rating 'services' and 'on board experience' as terrible is because of the guest services team -- All other departments (bar, food, entertainment etc..) were fantastic. The food at the buffet was decent, the restaurant food was awesome! The cruise director is hilarious and the entertainment was amazing. Again, all staff (WITH THE EXCEPTION OF GUEST SERVICES) were fun to be around and easy to talk to.*** - The Cabin was great, the cleaning staff is very prompt and gets everything done quickly and always made our room look nice and welcoming. - Dining was fantastic. The buffet gets old but there are plenty of restaurants to choose from and all of them are great. They get pretty full but if you go early enough, you are able to get a reservation. The dining staff is very professional. - Embarkation - seamless. They make the process easy and as quick as possible. - Enrichment Activities - There is plenty to do while we were not in Bermuda, the sea days can be tough but the activity staff does a great job with filling your time if you are not a pool lounger. There was shuffle board, basketball courts, and even a small driving range. The bars are awesome and everywhere. MAKE SURE TO GO TO THE IRISH BAR - the staff is awesome! - Entertainment - I only participated in Deal or no deal, watched my brother and wife play the newly wed game (that was hilarious) and the comedian was hysterical - go to his "family friendly show" but do not miss his R-rated show at 10:30 PM. - Fitness and Recreation - as stated there is plenty to do, the health center is state of the art. - On-Board Experience - Read above, everything was honestly, perfect except for the guest services. It ruined a lot of our overall experience of the cruise and it was a unanimous decision that none of our (HUGE PARTY) will ever cruise with them again. - Public Rooms - it is very easy to meet new people and they have multiple places where lots of people gather. They are all clean and have nice comfy chairs to relax in if you are trying to get away from the sun. - Service - Read them entire thread. - Shore Excursions - We did snorkeling and scooters. It was a blast - make sure to read the notes about them in the next section. - Value for Money - I rated this as average because I feel like you pay a lot to be on this cruise, but they nickle and dime you at the end. You get a bill (and again, read above what could potentially happen to you) and basically no matter what it comes out of your account the next day. Read Less
Sail Date July 2018
Family get-Together for a 92nd birthday party. We encountered a lot of issues. 1)We paid for group photos. We were told that photos were no longer being printed But that we will be emailed our pictures so that WE can print them ... Read More
Family get-Together for a 92nd birthday party. We encountered a lot of issues. 1)We paid for group photos. We were told that photos were no longer being printed But that we will be emailed our pictures so that WE can print them wherever at OUR convenience!! 2) we paid for an excursion, only to find out the night before, that they enclosed a note stating that we had to find transportation back from our destination, because we were going to be dropped off in Hamilton! They offered us a refund but we wanted to do the excursion and there was nothing else available so we had to PAY 3) a group of us were automatically charged 18% gratuity on a massage, we gave cash tip which resulted in the girl getting a $70 tip. We were told it could not be refunded because it was already charged to our room! 4) BED BUGS on the cruise before us on level 8!! How do you get rid of those is just a couple of hours 5) Hurricane Chris crossed our path. I guess that was the best thing to happen. LOL. They keep the pool closed and drained for 3 days!! 6) DRINKS and bartenders helped make trip much more happier for everyone including our 92 year old aunt who had her shot or two or baileys/kahlua Read Less
Sail Date July 2018
We took the cruise on the Dawn out of Boston because of the ease of getting to the port and because of the price of the cruise. There were several sales and we felt like it was a good deal for the vacation. The old saying "you get ... Read More
We took the cruise on the Dawn out of Boston because of the ease of getting to the port and because of the price of the cruise. There were several sales and we felt like it was a good deal for the vacation. The old saying "you get what you pay for" rings true here. We thought that even though the ship had been refurbished, it still had an odd lay out and was cramped. Dinner- Having a reservation for dinner means nothing. We still had to wait in line at least 20 min, and at one time 45 min for a table. The common area in front of the elevators is the waiting area for the main dining rooms and it gets crowded and people start to get mean when getting in line and waiting. (Cutting mainly) The MDR food was ok. There were a few good dishes, but mostly just ok. Nothing special or overly gourmet. We felt like add on's were pushed... bottled water, more wine, etc.... We tried to schedule the Pay restaurants but they were all booked for normal eating times. We could have gone at 9pm but that's not our thing. Buffet- a step down from Golden Corral. They did have several fancy dishes- but they all were just blah. Hamburger meat was off a bit. Tasted like very low quality beef. Mexican night, no melted cheese? Ran out of guacamole early? oh well. The cleanliness of the area was amazing. There were multiple staff clearing tables and cleaning. That was a plus! Customer service and Security- We had a security issue on the ship that was not taken seriously until we complained for 4 days about it. This was probably the most disappointing part of the trip. We felt that customer service replayed the basic script back to us over and over again. "Oh! You have a problem? We are so sorry. We are looking into it." Well, they weren't. We were finally able to talk to someone in security 4 days after the incident, and to their credit, they took care of the problem to our satisfaction. Pool- The adult pool area is nice with 4 hot tubs situated around the corners. Another deck up top for view of the pool and ocean. It was packed except dinner times and island days. Kids Pool- when it was opened it was packed. So very, very full of people. Most of whom ignored the "no kids in diapers" rule. Ick. Spa- Nice area with a nice thermal suite. Kids club- Wonderful people and activities. Our kids liked it and had a good time when they went. Room- Our room was an inside cabin. We felt like it was a bit dark, but I suppose that is to be expected with no window. The mattress was comfortable! The linens and towels were showing their wear. There were holes in almost all of them. Our cabin steward seemed over worked and mentioned to us every time we saw him in the hallway that he had "all of these rooms" gesturing down the hallway. We never asked for anything special and then after getting his talk several times, we ended up just taking our towels to him to exchange so he didn't have to do turn-down service for us every day. I didn't appreciate being made to feel bad about his work load, but we were a bit sympathetic and tried to be good guests as well. Activities- There seemed to be a lot to do. They had several demonstrations or something always going on in the Atrium area too. There was always a pool party at night, and the party moved inside to Bliss when it got late. We did not have a chance to go see the shows. Bar- The Ultimate Beverage Package was a good deal, but unfortunately, it made for a very drunk trip for a lot of people. We have never seen so many stumbling drunk folks. I joked that we were on a Carnival cruise because of all the drunk people. They start early, and it's an annoyance all day. Overall a good time because we chose to look past these faults and make our trip good anyway. We love the 3 days in Bermuda, and we just thought of the sea days there and back something we had to go through to enjoy our Bermuda time. Next time we will probably go with a different cruise line, or just fly. Read Less
Sail Date June 2018
We enjoyed exploring Boston before cruising down to Bermuda. Let me start with saying that we had a very poor experience for a cruise that was fairly expensive. The embarkation and disembarkation was very slow and poorly organized. The ... Read More
We enjoyed exploring Boston before cruising down to Bermuda. Let me start with saying that we had a very poor experience for a cruise that was fairly expensive. The embarkation and disembarkation was very slow and poorly organized. The ship had a very strong smell of cigarettes within a floor or two of the Cigar bar. Along with that, the upper deck almost always smelled like smoke when by the pool or food area. There were two nights where we had to have someone re-route the air in our room because it smelled like smoke. The entertainment was fair at best and most of it was geared towards Norwegian making more money and not entertainment. The only good part about this ship was dining in the Italian restaurant or the Mexican restaurant. Both of these places did a fabulous job and cared about the people sitting to eat. Bermuda was a great port and the only reason we didn't really hate this cruise. This is just a little glimpse into everything that wasn't great and the few items we found to be wonderful. As a side note, the cruise director dingo dave was not very nice and didn't even acknowledge people at times including us. Read Less
Sail Date June 2018
Previously did this same itinerary with the Dawn and loved it, this time extremely disappointed. The servers in Bamboo where not friendly, threw the menus at us when we sat, never smiled, just dropped the plates and walked away. The ... Read More
Previously did this same itinerary with the Dawn and loved it, this time extremely disappointed. The servers in Bamboo where not friendly, threw the menus at us when we sat, never smiled, just dropped the plates and walked away. The food in Garden Cafe was terrible, felt it was the same selections day after day. The Spa staff and service was excellent. The room and cabin staff was fabulous, room very clean, staff attentive and friendly. Not enough staff on deck during the day, had to go to the bar to order drinks, long lines at bar. Also, people would hold chairs on deck all day long and never use them, frustrating when you where looking for a seat and there were none. Not as many activities by the pool during the day as in the past. Don't know if I would try Norwegian Cruise line again, food last couple of cruises has been horrible, and they seem to be cutting back on the amount of staff. Read Less
Sail Date June 2018
Because it goes right out of Boston- No Flying!!!! & Had a voucher we had to use. Love Bermuda & the ease of getting on a ship in Boston & be there in days- wish we could of stayed longer in Bermuda. We could of stayed ... Read More
Because it goes right out of Boston- No Flying!!!! & Had a voucher we had to use. Love Bermuda & the ease of getting on a ship in Boston & be there in days- wish we could of stayed longer in Bermuda. We could of stayed until Wednesday night & still have made it home to Boston by Friday. That would of given us an extra day in Bermuda. Have gone on Norwegian a few times but was very dissapointed with this trip. They need to change up the food every few days - it seemed like it was always the same-or what was ever left over from the night before. Was told I could not bring a case of spring water on (I have a medical condition & have brought it on the past few times ) BUT yet I saw people bring a case of spring water on & other people during the week walking around with spring water- NOT the one they sell on the ship for $5.50 a bottle!!! Read Less
Sail Date June 2018
I went on the Norwegian Dawn with my entire extended family for a celebration of my great aunt’s 80th birthday. All together we had a group of 19 people in 9 separate stateroom ages ranging from 80 to 1.5 years old. Nearly all of the ... Read More
I went on the Norwegian Dawn with my entire extended family for a celebration of my great aunt’s 80th birthday. All together we had a group of 19 people in 9 separate stateroom ages ranging from 80 to 1.5 years old. Nearly all of the group had been on Norwegian’s Boston to Bermuda cruise at least once prior, many of us more than that. We all unanimously agreed that the standards on the ship have gone way down over the years. The boarding process: even with priority boarding the lines were long and the system was far from smooth. None of the staff at the pier seemed to know what the safety regulations are in terms of security, and if you asked the same question of two different staff members, you would always get a different answer. Overall it was extremely unorganized. Once we got on to the ship, we were led to our state room, a family suite with a balcony. The room still had the dirty towels from the previous guests on the floor in the bathroom. The complimentary toiletries were clearly open and had been used as well. We alerted the crew to this and they said they would get to it when they could, which took over two hours. I understand that it is a very large ship and they have a very short turn over times between disembarkation and the new passengers boarding, but I would much prefer to be told my stateroom isn’t ready yet than to be brought to a dirty room. In the room we had three adults and a toddler. There was a king size bed, a pull out couch and a Murphy bed in the room that were made up each night so each adult had their own bed. For my son, the ship provided a pack and play crib. Luckily prior to going I had done some research about tips for cruising with a toddler because they only have a flat sheet on top of the crib mattress that any toddler will move in two seconds and I doubt those mattresses get cleaned very often, so I brought my own crib sheet from home which worked great. I also brought him a blanket from home as well since they do not provide those. Once the room was cleaned and set up it was quite nice. The bathroom was huge and had both a tub (great for toddler baths) and a stand up shower. There was an ample amount of closet space for the four of us. And the balcony was large enough for two chairs and a small table, two lounge chairs and still enough room for my son to play on the floor. The Murphy bed and pull out couch were not very comfortable, but that is to be expected. The king size bed was pretty comfortable. One big problem with the rooms is noise. The family suites are located on the 12th floor right between the elevators/stairs and the pool. This made for some pretty heavy foot traffic, and a lot of congregating outside of our room. The doors are paper thin and you can hear everything and multiple times at night we had to open the door and ask people to move along as there was a toddler sleeping in the room. Because of the location of the room, every morning to go to breakfast in the garden cafe, we had to walk through the smoking area. In addition to being less than pleased to have stale cigarette smoke blown in my face first thing in the morning, I was less than thrilled with having my toddler walk through all that second hand smoke every morning. In my opinion, people should not be allowed to smoke in such a highly traveled area. You couldn’t even go in the pool without the stench of cigarettes. Moving on to the ship. The pool area, specifically the pool itself, is way too small for a ship of that size. If you want to go in the water, you can’t even move there are so many people in there. The music at the pool is extraordinarily loud. I love laying in a lounge chair and listening to the live music, but you couldn’t even enjoy it because it was so incredibly loud (and all you could smell was cigarettes). At the pool bars I never once saw more than two bartenders at a time, which seemed odd to me as they were definitely the busiest bars on the ship. Also, compared to past cruises, overall, I found the bar tending staff to be much less friendly than before. The staff at the garden cafe was exceptionally friendly. This actually became our favorite place to eat a meal due to the great variety and the staff. The sit down restaurants, the Venetian and Aqua were just so, so in terms of the food, but the service there was always so extraordinarily slow that it always took over two hours for a meal, usually closer to three. We did three specialty meals, Churriscaria, Tempennyaki, and Chaney’s. All of those were excellent. Service again was a tad slow, but the food more than made up for it. We ate at O’Sheehans one night as well, the food was very greasy, and again, service was very slow. It took 25 minutes for two beers! The wine cellar bar was by far my favorite. The selection of wine was exceptional, it was never too crowded and the staff there was excellent. Most of the entertainment we participated in was for the little one. He was too young to participate in most of the children’s programming (which I knew going in), but we did go to the guppies playroom a few times when it was raining. It was nothing spectacular, just a small room with some age appropriate toys, but it was nice to have. On our first day at sea, we woke up, got all ready to go to the kids Dino pool (my son loves dinosaurs) and went over to the pool (which is pretty difficult to get to, it is in the way back of the ship and you have to either go through the gym or the arcade to get there) and it was closed. This was around 10:30am. We asked a staff member when it would be open, and he told us noon. We went back around 12:15, still closed. I called the front desk and was told 12:30. Went back at 1:05, still closed. Called the front desk again, they told me it would be open at 1:00. When I told them it was past 1:00 they told me 1:30. At this point I asked them why it was closed and they told me for some routine maintenance. When we came back at 1:30 it was STILL CLOSED. I called the desk again and they told me it would be 2:00. This time I asked if anything was broken or if there is a safety issue and they said no, it was just routine maintenance. I asked them why, if it was routine, they couldn’t do it on a day when we were in port and there were various other things for small children to do. They just kept repeating that they were doing maintenance. They took down my room number but I made the point of telling them that it was not just me and every time I went back to the pool there were numerous families with young kids trying to come back and use the pool when they told them it would be open. Children this age are not old enough to understand that the pool is closed and why and it was not right to keep having them go back and get all excited about it only to be disappointed again. Never once did they apologize. As I said, they took down my room number, but never did or said anything about it again. We didn’t try going back to the pool again until the next day, and my son LOVED the water slides. We went to the pool every day when we were at sea and he never wanted to leave. We went to trivia a few time, which was fun, but short. Other than that, the only other activity we participated in was a wine tasting, which was well worth the $20 participation fee. The island of Bermuda was awesome, as usual. We did one shore excursion, the rising son snorkel cruise, which was great. Other than that we explored the island on our own, taking the complimentary ferry to St. George’s and using the bus system to navigate the island. Getting on and off the ship was a breeze, and we even docked about an hour a fifteen minutes ahead of schedule on our first port day. Overall, while we had a good time, this was the worst cruise I have been on. The service has definitely gone downhill over the years and the food was nothing to write home about. The activities available were not very interesting, and the pool was way too small. Read Less
Sail Date June 2018
This ship is old and very tired. From a casino with inadequate ventilation the forward staircase from the sixth floor up reeked of smoke. First and last time in a Forward Facing Suite. They don’t tell you at booking but you ... Read More
This ship is old and very tired. From a casino with inadequate ventilation the forward staircase from the sixth floor up reeked of smoke. First and last time in a Forward Facing Suite. They don’t tell you at booking but you can not access your balcony while at sea, and on a 7 day Bermuda cruise you only have on port of call. The butler and concierge service were good, and escort onto the ship at embarkation was very nice. Room felt old and fire alarm went off 5 out of 7 days when exiting shower which resulted in a call from the bridge and a visit from security each time. Nothing done to address the issue while we were on board. Rusty latch to secure the hatch door meant cold not keep the balcony door open even while in port. Not a very sweet suite. Poor value for the money spent Read Less
Sail Date May 2018
We took a cruise from Boston to Bermuda. The cruise ship was the Dawn. There were some positives like the nightly show and Bermuda itself. The staff was over and beyond and they would get 5 stars from me. The reason my rating is so low are ... Read More
We took a cruise from Boston to Bermuda. The cruise ship was the Dawn. There were some positives like the nightly show and Bermuda itself. The staff was over and beyond and they would get 5 stars from me. The reason my rating is so low are the reasons below. 1) Food. Everything we ate was mediocre. People say that the add on restaurants are better but, we tried those too, and had way better food at home. When paying $400 a day, you expect the food to be better than cafeteria quality. 2) The pool area. There is one small pool for 2,000 guests. So, you can guess it - it’s overcrowded. We didn’t get to use the pool for this reason. 3) Smoking. People can smoke anywhere outside and also in the casino and in the cigar bar inside. This means that there is smoke everywhere on the outside deck (including by the pool) and that you can’t sit at Gatsby’s bar because of it’s proximity to the cigar bar if you don’t want to smell smoke. Also, we wouldn’t even walk through the casino because it was a constant cloud of smoke. We would have loved to gamble but, it wasn’t an option for us for that reason. 4) Entertainment. Aside from the stellar shows at 7 or 9 PM, we struggled to find actual entertainment on board. They would have towel folding seminars or cake decorating that would simply be opportunities for them to sell you something. During the day, the entertainment was that of which you’d find in a retirement home. 5) Cable. NCL advertises that they have cable on board. They simply have a few channels that tell about their ship, three news stations, one popular tv show station and two movies stations. Unfortunately, the tv and movie stations repeat the same movies and episodes every day. We saw the same things over and over. Read Less
Sail Date May 2018
This was my third NCL cruise, but first in ten years. I was surprised at the condition of the ship. OLD and TIRED décor. Carpet is worn. I found mold in the shower and in the bathroom. The toilet smelled every day and backed up at ... Read More
This was my third NCL cruise, but first in ten years. I was surprised at the condition of the ship. OLD and TIRED décor. Carpet is worn. I found mold in the shower and in the bathroom. The toilet smelled every day and backed up at least twice during our week long cruise. Some of the crew are friendly.. most are not happy. The most significant difference from 10 years ago is that NO ONE smiles anymore. The waiter approached our table and said "yes?"...I said "yes, what?" he said "what do you want to eat?" Excuse me? Then an evening at the casino...oh my. I forgot you are in UNREGULATED WATERS, so when the payouts in blackjack were not correctly made and guests became upset.. the casino manager, MARY asked the table to leave. Are you kidding? She wanted our room numbers, why?? They document your every move in a database. This is true. You can play in the casino and when they ask for your room key..say "I prefer to just play and not give you my key" Read Less
Sail Date April 2018
Took the cruise from Boston to Bermuda since it was convenient. Did sail on NCL before and said never again but the temptation of an hour drive and easy parking was too hard to give up. The food was pretty much lack luster. Even the ... Read More
Took the cruise from Boston to Bermuda since it was convenient. Did sail on NCL before and said never again but the temptation of an hour drive and easy parking was too hard to give up. The food was pretty much lack luster. Even the Speciality Restaurnts were lacking. Le Bistro as far from French. The waitress however did carry the usual French disdain for Americans so in that regard it was authentic. Moderno did have excellent meat. Our diaughter a vegetarian agreed to go since she will eat fish on occasion. Menu prior to going said Ceviche and there was none on the salad bar. Very disapointed. Entertainment was OK. Some of the best was was at Gatsby's Lounge. The lounge however was right outside the cigar smoking room. Terrible ventilation if any. Each time the door was opened to serve drinks the toxins came out in force. Could only tolerate a few minutes. Now the worst part. We opted for a mini suite on deck 11 thinking that the extra money would be well spent. Wrong. The only mini suites were under deck 12 where there is a pool , Topsider Grill and the BAND STAND at night. First night was OK but any night there was music our cabin shook and the noise and vibrations kept us up. If we did not it want to retire at 10 or 10:30 and wanted to be in the throngs of it then we would have been fine. We complained and they sent an Officer who said yes it is loud. He tried to have them lower the volume but to no success. The next morning they gave us ear plugs and told us thay could not move us as all the cabins were full. They did extend a $50 cabin credit. On the next to the last night they offered to move us as someone broke there shoulder while on a scooter and had to return to the States (be very careful if you insist on renting one). We opted to stay as we did not want to pack up and the unpack only to repackage. Save your money and do not purchase a Mini Suite. We were mid ship and I am sure the noise affected Mid as well as Forward. Aft might be better but it is under the Cafe and I am sure they clean and move tables and chairs around after closing. Read Less
Sail Date October 2017
We booked this cruise on short notice as it was a good deal and we didn't have to fly for it. We knew on short notice wouldn't get a great cabin but we didn't really care. We have been on over 20 cruises on other lines, ... Read More
We booked this cruise on short notice as it was a good deal and we didn't have to fly for it. We knew on short notice wouldn't get a great cabin but we didn't really care. We have been on over 20 cruises on other lines, mostly Carnival but Royal Carribean and river cruises on the Nile and Yangtze as well. Embarkation went well and we were able to use the nearby cruise parking lot and shuttle which was convenient. (Upon return, we were told the shuttles weren't running and would have to walk to the lot.) my wife and I are in good shape and it wasn't a big deal for us, but maybe for others. Cabins were available an hour or two after boarding which is standard but we are platinum level on Carnival and can go to our cabin immediately. Didn't expect that on NCL as we are first timers. The cabin, 5656 was awful. It was clean enough but not as big as the Carnival ships. Storage was adequate. Bathroom was of decent size but toilet area was cramped. It is below the kitchen for one of the restaurants and they had a habit of dragging heavy items across the floor above us late at night. Throughout the cruise a loud unidentifiable piece of machinery would make an air compressor type noise at random times and we heard it 20 times per day/night. The bed was my biggest complaint. It had the all the comfort of plywood and the sheets would never stay tucked in. The mattress pad would move and bunch up beneath me. I didn't sleep well all week. Other than the bed, there was nowhere to sit. On Carnival every cabin we ever had had a small couch. The cabin steward never bothered to introduce himself and when we would encounter him in the hallway we would have to say hi to him to elicit any kind of response. When we did need something the instructions neat the phone said to dial housekeeping but when looking at the phone there was no button for housekeeping. Next to us was the crews quarters and there were often parties going on. We thought a room at the end of the hall might be quieter but no. Worst room experience on any cruise we have been on. As for food and dining, our first night we went the Venetian and had another bad experience. The girl coordinating seating was trying to do five things at once and asked us three times how many were in our party(2) in between talking on the her radio and directing her hostesses to take people to tables. She appeared very overwhelmed. The dining room was chaotic and noisy and the waiters appeared to be rushed. The food was poor at best. Both my wife ordered the prime rib which came cold, over cooked, and had the consistency of cardboard. The sides were also cold. We left before desert and went up to the garden cafe for that. In fairness, went back to the Venetian later in the week and the atmosphere was more relaxed but the food was still mediocre. We ended up eating most of the week at the Garden Cafe but the food there was often cold as well and looked unappealing. Some nights we ended up eating burgers and salads for dinner which were pretty good but not what you would expect for dinner on a cruise. Deserts here were ok but not great. The pool area grill was good but basic, what you would expect up on deck. We used room service for breakfast for coffe and pastries but ran of forms to leave out at night for the next morning And the steward could not be found for more. We didn't use room service any other time of day but there is a $7.95 charge for it. (No charge for breakfast but we would always tip the server a few dollars). Room service had a nice feature of calling when they were on the way which we liked. O'Sheehans Pub was pretty good, we went there a few times and had a few beers and the pub food there was decent and included in the price of the cruise. We had prime rib there one night and it was better than the dining room. We were able to see the Patriots game there too. It seems like NCL keeps the quality of food poor in the included restaurants in order to encourage people to go to the for pay restaurants which we noticed were significantly more expensive than Carnival. The ones we were interested in were booked solid and we couldn't get into any of them. As for drinks, we drink mostly beer and there was a good selection of beer. Again, they are quite a bit more expensive than Carnival, over $18 for a round of two beers with tip. The mojito bar was good, if expensive. On deck servers were sometimes hard to find and were often disinterested in anyone who didn't give them a cash tip on top of the included tip on the slip, which is 18%. I will say servers in Osheehans were a bit better. Our only stop on this cruise was Bermuda which was great. We liked being able to come and go for three days. We took a bicycle to our on the second day which was quite good and informative. There is a nice rail trail which we took for most of the ride. Tour included a boat ride to a from the ship which had some nice views. Other days in Bermuda we went to Hamilton and St George's which was very scenic. We ate one night at the Frog and Onion Pub which had its own microbrews which were quite good. Expensive like everything else in Bermuda. Entertainment was the only high point of this ship. The shows we saw were decent but the duo of Patti and Jose were very entertaining for the age group of the crowd. They covered a ton of oldies and did a great Neil Diamond show in the big theatre. Watched them whenever we could. The scene on deck was ok with the usual reggae/island band playing the same songs you hear on every cruise ship and a DJ that played a pretty good playlist in spite of being somewhat confused about what makes a good mix sometimes. Also seemed to struggle with his equipment at times. Saw the usual games on deck, Mr sexy legs, dance lessons, etc. We did use the gym and did some brutal spin classes with Louis who was great. Nice gym and equipment. We booked this cruise as I said on short notice and we thought we got a great deal not having to pay for airfare. We were wrong. NCL nickel and dimes you for everything. Compared to other lines we have traveled on, everything is more expensive, drinks, daily service charges, tips, specialty restaurants, etc. Also, they only have Pepsi, who wants a rum and Pepsi? Second rate Soda for a second rate cruise line. As I said, we have been on quite a few cruises, never, ever had as consistently bad experience as this one. Won't be back. Read Less
Sail Date October 2017
The CASINO invited me but I find the casino to be rigged. The crap table is a JOKE!! They're always short dealers. When you are FINALLY warm you are harassed on not throwing the dice too high, you can't tap the dice, you ... Read More
The CASINO invited me but I find the casino to be rigged. The crap table is a JOKE!! They're always short dealers. When you are FINALLY warm you are harassed on not throwing the dice too high, you can't tap the dice, you can't look at the dice, etc.! For crying out loud a shooter shouldn't be harassed as long as they are using one hand, not swearing and hitting the back wall. But as SOON as you are on a warm roll you are harassed! I remember on the Jewel the first day the dice looked old and everyone was sevening out. I complained and the next day there were new dice and we actually caught a few good runs on that cruise. On this cruise--NOTHING--which was VERY strange. Everyone was talking about it and it's a TURN OFF. Same with the slot machines--A LOT OF COMPLAINTS. I think someone should regulate these cruise casinos and I personally am going to research who regulates them --IF anyone in open waters. Gambling is gambling but I don't appreciate a non legit casino. The odds are against us gamblers in the first place. I love gambling but resent feeling cheated! FOOD--Sucked!! I had no complaints from the Jewel--food was great and ate at "all included" restaurants. So I figured I didn't need to book specialty restaurants on Dawn. WRONG. The Venetian closed early for breakfast so only made it twice for cold eggs benedict with tasteless rationed Hollandaise. I asked for tomato in place of the bacon TWICE so they knew what I meant and they put the tomato on the side. The last day we ate there again for my overly dry tasteless pancakes and super sugary yogurt compote. The little cheap creamers are tacky, far from ecological or classy. New creamer pitchers should be brought with cafe. The nights we had dinner there my fish was under cooked, and meals bland. Meals bland everywhere and there was a miserable waiter who hated life who waited on us at Aqua. Plus he didn't know how to serve. The manager told an older couple, whose wife used a cane to wait outside for a table. They asked it there was a chair and he said simply, "No." The woman assisting went and got a chair. How lazy and rude. Then there was the MESS HALL (Garden Cafe) LOUD as can be and packed to the rim for breakfast--why?? Because there is no other place to have breakfast after 9:30!! Open up the Venetian and hire a new cook!! ENTERTAINMENT--Please get rid of that Showdown show!! OMG it's the most obnoxious idea ever--the audience is supposed to eliminate the singers one by one and have to endure the monotonous songs and dances over and over again. Gag me!! The Jewel blew this entertainment away all nights. I did like the late night comic but wished he had more time. SPA--FILTHY! The manager should be fired. She is sitting on the phone and has three staff people bugging cruisers at the front door to get spa treatments while the garbages are filled to the top, towels everywhere, plastic head bonnets, cups and bathrobes are left all over the place along with long strands of hair on the floor--every day. There were brutal waves in the pool and she was too lazy to even realize until she saw me taking pictures! Plus, that harassment of cruisers is obnoxious, every time you walked by the spa you heard the sales pitch!! Plus there was a two year old in the gym two days I was there that the manager said he couldn't control. Really? What are rules called? VERY dangerous situation there. I have much more to say but I am not being paid to do a thorough review which is exactly what I do for a living. This cruise ship needs new management!! I have no idea how they can boast about getting the best reviews of all of NCL. I have only been on the Jewel--which I loved and got me into NCL. This cruise has more than turned me off of NCL. FYI--I did take photos but not bothering doing the work required, again--my time is valuable. I just had to get this out there because I don't like being disappointed on a vacation and I don't like being ripped off at a casino! That has got to stop! I will never gamble again on an NCL cruise. BTW, my sisters took Royal Caribbean around the same time and they both won at the tables AND they had lobster night--all included. They commented to the waiter, "These are the best lobster tails." He brought six to the table. Now, that is CLASS. Read Less
Sail Date September 2017
First, the positives: Check in was efficient. Cabin was very clean with reasonably good storage, steward was very helpful, music was much better than I expected, with lots of live performers rather than recorded tunes, shows were lots of ... Read More
First, the positives: Check in was efficient. Cabin was very clean with reasonably good storage, steward was very helpful, music was much better than I expected, with lots of live performers rather than recorded tunes, shows were lots of fun and very splashy with some excellent performers, Venetian and Aqua dining rooms were very pretty and comfortable, bartenders at O'Sheehans were friendly and funny. Buffet always had a kids line with hot dogs and burgers, and an alternative line with vegetarian options, like Szechuan tofu or lentil curry. There are lots of places to get a drink, although some are very small. (Bamboo Bar has maybe 8 seats?) Fresh fruit is nearly always available somewhere. The ship offers a wide range of activities, and provides reasonable assistance and variety for shore excursions. We chose this trip at the last minute and got some nice incentives- we chose the 250 free internet minutes and the "unlimited" beverage plan. Both had issues. I accidentally used up 77 minutes within the first 3 hours because I was trying to download the NCL app while we were still in port. (Apparently you're supposed to download it in advance, but I never saw that instruction -- putting it in the "Prepare for Your Cruise" instructions would be a GREAT place.) Then my daughter used up another 45 because she didn't realize she had to log out in order to stop the meter running. So there went half our allotment on the first day, and we had to ration the remaining minutes - try telling a teenage girl that she can only access social media for 10 minutes a day! Fortunately we found free wifi in a couple places around the dockyard in Bermuda. The "unlimited" drink plan didn't apply to any drink over $15, which wasn't a big deal for me but is certainly a limitation. Drinks were also very watered-down, and if you don't have the drink plan, you'll pay $11-13 apiece. Other reviews have mentioned issues like the limited tv channels (is it too much to ask for a weather channel?) the constant announcements for bingo, the small pool, the inconvenient placement of items, the poor elevator service, and the many many extra charges (fresh juice?), so I'll focus on some other issues we observed. Food - I don't like being nickeled and dimed, and we aren't big meat eaters, so we didn't go to the specialty restaurants, which all carry extra fees. Food in the Venetian and Aqua dining rooms was fine but limited, and the Garden Cafe buffet had the ambience of a school cafeteria with food to match. One day was roast turkey and stuffing, but the stuffing was disgustingly soupy and the gravy was straight from a can. Fish options were swai and tilapia - the cheapest fish available. Pizza was invariably limp and soggy. And why is the Italian dressing orange? I kept hoping for some good desserts, but they all tasted like gelatin and shortening. Even apple crisp had no flavor. O'Sheehan's menu (pub food) was reasonable, but it's hard to ruin a burger. Topsiders Grill had similar food options, but limited hours. Bamboo was okay, nothing special, although it was nice to get some variety. Cigarette smoke was hard to avoid. Many areas outside allow smoking, so we had to keep moving as the wind shifted to get away from it. I had to avoid the casino entirely. There were also a number of fun activities at Gatsby's that we couldn't join because of the smoke from the cigar bar nearby. Service - The crew generally seemed pretty stressed and not very friendly. At the buffet one time, my daughter walked up to the entrance of one of the lines, and a crew member looked her in the eye, and pulled the barrier cord closed right in front of her without a word or a smile. When we walked up to the hostess at Bamboo at 5:30 pm one day, the place was mostly empty, yet we were admonished that we should have made a reservation. It still wasn't full when we had finished. Bartenders at popular venues like Topsiders, Bimini, and Bliss frequently seemed annoyed at having to prepare cocktails with more than 3 ingredients and the same cocktail was prepared differently at different bars. Waiters were difficult to flag down and I saw people waving their cards in the air to get their attention. Service was better at Atrium bar and O'Sheehans. The ship felt very crowded, and most of the public spaces were far too small for the activities in them.The performers in the Atrium were (rightly) very popular, and folding chairs were often set up in the traffic pattern to provide more seating, which created bottlenecks. Photo shoots were also set up here with the same problems. The Bliss Lounge lacks sufficient seating, so people often stood in the aisles during games and blocked the people sitting behind them. The Photo Gallery is also the path to the Bliss lounge, and in the evenings was jammed with people looking at photos and impassable for those trying to get to Bliss. There are definitely some good things possible on the Dawn, but nothing unique. My take-away from this cruise: If you like heavy drinking, huge amounts of mediocre food, lots of extra fees, crowded venues, and a constant barrage of "It's Bingo Time!" on the loudspeaker, this is the cruise for you! Read Less
Sail Date August 2017
I loved Bermuda. It is a beautiful place. The people on the island are helpful and always helping you get where you needed to be. This was my second time cruising, my first cruise was with carnival. I felt like I was comparing everything ... Read More
I loved Bermuda. It is a beautiful place. The people on the island are helpful and always helping you get where you needed to be. This was my second time cruising, my first cruise was with carnival. I felt like I was comparing everything to that. This ship only has one pool for the 3000 people it has on board. I never really got to go in the pool because it was always so crowded. I think it should have at least had 2 pools or more. There were 5 hot tubs and they were always filled with children. The food was the same everywhere you went, the cafeteria food was the food you got at a sit down dinner in a dinning hall. Which I did not really like. The service at a sit down dinner was not fast and it took a while to get drinks and food. There are so many bars on the ship and they all close at 10 or earlier except one. There was only one ice cream station and it closed at 10. When on vacation I would like things to be open a little bit later. The shows were only certain times, and none were geared towards adults.There was one adult show and there was children everywhere. If there were back to back shows you could not get a seat because the people never left. Carnival made everyone leave the first show so people could get seats. Carnival had far more entertainment. I felt like they were repeating bingo, and deal or no deal everyday and that got old. I took a first time cruiser on this boat and I really regret it. My family and I made the best of our vacation and made memories and everyone was happy. Read Less
Sail Date July 2017
Luggage and some clothes were wet on arrival to our cabin! Yes WET! They Left luggage out in the rain! Did not receive on board credit... One person in Guest service NEEDS a class in customer service, POOR People skills. Spoke with her ... Read More
Luggage and some clothes were wet on arrival to our cabin! Yes WET! They Left luggage out in the rain! Did not receive on board credit... One person in Guest service NEEDS a class in customer service, POOR People skills. Spoke with her on 2 occasions! Although my friend did have a good experience with a different person in guest services! Phone service out for one entire day, told 3 different people. This is very inconvenient when traveling with people from the other end of the ship. The pool was much to small (only one pool) for 2300 passengers. Other ships I have sailed that size has 2 pools. The food was not prepared as well as other cruises and was hot about half the time. No lobster on Captains night! Only had chocolate cookies 2 nights (this is the only dessert my husband eats). Other cruise lines have them every night. Also kids wasting those nice deserts would probably have perfered cookies. Embarkation and disembarkation went very well. Entertainment was good. Bermuda was Great. Service was Average. Would not sail Norwegian again!!! Returning to RCCL Read Less
Sail Date July 2017
Went on a 4th of July family vacation (6-30-17). Boston - Bermuda. Was very disappointed with the overall cruise and would never go on this particular ship again...not sure if i'd ever cruise with Norwegian either... 1. ... Read More
Went on a 4th of July family vacation (6-30-17). Boston - Bermuda. Was very disappointed with the overall cruise and would never go on this particular ship again...not sure if i'd ever cruise with Norwegian either... 1. Although the ship was completely renovated last year, it still has remnants of an older ship. 2. The rooms are certainly older, small and just not cozy. 3. The food at the buffet and the restaurants was below par. Lots of everything but low quality. If you're into semi-healthy eating, its going to be difficult for you. (i am comparing the food to all inclusive resorts in Mexico & Dominican Republic, to which i've been) 4. Wi-Fi.... I was absolutely appalled by how the cruise line rips off its' travelers. I spent over $350 on Wi-Fi alone and i'm not someone who lives on my phone but as a male in his mid 30's, i do check e-mails and social media. In order to use the WiFi, you need to log into their server, purchase a package of minutes and then log out EVERY TIME you are done using the WiFi service. The issue is that that Log-Out option conveniently doesn't work every time so while you think you've logged out, your minutes are being counted down. I'm a tech savvy individual and this is absolutely silly. I'm convinced that this is done on purpose by Norwegian to rip its travelers off. And while i believe that making money is ok, but the WiFi is WAYYY too expensive and the current structure with the log out is an absolute rip off. 5. Alcohol. I don't really drink much but i wanted to grab a drink for my friend and I at the bar. I was charged $45 for two patron drinks. Now i live in NYC and even the high end lounges here don't charge this much fr two drinks. RIDICULOUS. P.S. i know that there are drink packages available...but what if you're in my situation and are someone who doesn't drink much..and wants a couple of drinks here and there? In short, my intention was to book a relaxing cruise and aside from having poor amenities and poor food quality, felt like I was being ripped off every step of the way. Also, the staff seemed not well organized. We did not know how the checkout process worked and it just wasn't relayed clearly enough. They certainly need to work on that. Otherwise, the evening shows were nice and the staff was friendly. Can't complain there. Read Less
Sail Date June 2017
I'll try not to to be to long winded, but trust me..this'll be a great review if your taking the NCL Dawn outta Boston. Getting on was a breeze, and the rooms were ready about three hours before we set sail. Great start! We had ... Read More
I'll try not to to be to long winded, but trust me..this'll be a great review if your taking the NCL Dawn outta Boston. Getting on was a breeze, and the rooms were ready about three hours before we set sail. Great start! We had room#11652. It was a minisuite. Great room, super bathroom with a huge tub/shower. However....the other reviews I read were 100% correct about the noise! The rooms are directly under the Garden Cafe (buffet) and it's a shared floor/ ceiling. What that means is the chairs being moved upstairs, sound like they are being moved on your balcony! It starts around 7am and lasts until the buffet closes around 11pm! It sucked! Other people complained also but there's nothing that can be done. I'd NEVER book those rooms again! The ship itself is smaller compared to a lot of other ships but it was still great. Food was good, staff was awesome. Another thing the pre reviews were right about however was the issue with the pool area. Seats were hard to come by. The pool was PACKED! This ship holds approx 2300 people, and the pool holds approx 50 people. You do the math! Shows were good, pool dj was good, band was good. Cigar bar at night resembled a house fire. Seating for 15, but ventilation system for two. I love cigar bars but went only one night due to the venting. However, the 13th floor Bimini bar at night was fantastic for a cigar. Ocean breezes, fantastic views of the pool and ocean. And the bar closes at 5pm so it's quiet and peaceful. I'm actually here right now while writing this review :-). And in the dockyard, Hamilton, and St. George's, there are cigar shops. Actually the pushcart cigar vendor at the dockyard has a store in St. George's. The casino was ok. Not a lot of tables, seven or eight. But most nights you could get a seat. Let it ride, three card, and blackjack were it. Craps and roulette of course. A lot of fun shore excursions were available. The glass bottom boat was great! Saw tons of cool stuff. Specialty restaurants were fantastic except for Los Lobos. Service was beyond terrible, and the food was average at best. The quick summary: steer clear of the rooms under the garden cafe. But all an all, the cruise was great and my wife and I, and my inlaws had a great time! I would most definitely recommend it. Hope some of this was helpful....:-) Read Less
Sail Date June 2017
We live an hour outside Boston, we have been on the dawn more times than I care to mention. It's the simplicity of going on that cruise is why we do it. But, Norwegian needs to get a different ship in Boston. We aren't going ... Read More
We live an hour outside Boston, we have been on the dawn more times than I care to mention. It's the simplicity of going on that cruise is why we do it. But, Norwegian needs to get a different ship in Boston. We aren't going anymore until they change ships. The Dawn is tired, they tried spraying cologne on it, this past spring, but it doesn't help. My wife and I drove NY to go on the breakaway. We noticed a considerable difference in the way food is presented and handled vs. the Dawn. It's like they are feeding the hogs on the dawn and the supervisors allow it. One thing that occurred on the breakaway which had me concerned on the first day of our sept.2017 cruise was that they were using old stale bread the first two days of the cruise. When I say it was stale, hamburger buns falling apart in your hand or dinner rolls that crumbled from being stale. Be careful Norwegian! We will take our money elsewhere. We also noticed a considerable difference in the crew. The Breakaway still has conscientious employees that want to do a good job. Didn't meet any on the Dawn, they all seemed as though they wanted to be somewhere else. We had one problem while onboard the Dawn and brought the issue to the supervisor at customer service, she would gave me the typical " oh I'm sooo sorry" deal and then nothing gets fixed or changed. And she's not even good at that! Our room steward on the Breakaway couldn't do enough to please us, we tipped him well at the end of the cruise. On the Dawn, we didn't get the usual items that platinum members get, we didn't bother asking, he was never around. We found the Dawn to be the worst crew we have ever experienced in our years and years of cruising this year 2017. When we were in public areas we NEVER were asked if we d like a drink, we barely saw waiters in some areas where we had in the past. I cannot stress to you how different this crew was verse previous years, they were terrible! Norwegian needs to put another ship in Boston!!!! And while they are at it, sell the Dawn to some Podunk cruise line and sweeten the deal for the sale by offering the whole crew with it! Read Less
Sail Date May 2017
NCL Cruise in a Wheelchair On October 21-28, 2016 my wife and I went on the second cruise we have taken on the Norwegian Dawn out of Boston. In August 2015 we sailed with a group of family, 22 of us altogether. This time around, ... Read More
NCL Cruise in a Wheelchair On October 21-28, 2016 my wife and I went on the second cruise we have taken on the Norwegian Dawn out of Boston. In August 2015 we sailed with a group of family, 22 of us altogether. This time around, however, it was just the two of us traveling on our own. There was a great deal of press regarding the drydock and renovation of the ship this past June, so we were very anxious to see for ourselves. It turns out the changes we saw were almost entirely a matter of decor, flooring, window and wall treatments, and furniture. We do not go to bars or clubs, but we did get around seeing a great deal of the ship in general; regarding the new décor, most of the ship was brighter and even more pleasant than it had been the previous year, the changes were definitely for the better. We enjoyed the entertainment, taking in quite a few of the different shows during our cruise. There was a nice variety in the types of shows to see. The single greatest aspect to be noted about the cruise was the staff and crew, they were fantastic, it cannot be stressed enough. They were friendly and accommodating and wonderfully helpful. We literally have many accounts per day regarding individuals going above and beyond to make our cruise better and more memorable. At dinner the first night of the cruise things were not looking good to start. The restaurant was extremely busy, we had been shown to our table and after 15 minutes of seeing no one my wife went to the maître d”s station which happened to be just around the corner from our table and complained. She asked to speak to the dining room manager who did not just get us someone to wait on our table immediately, but he himself waited on us for the entire meal. This was the sixth cruise that I have been on and the recommendation that he gave me for the dinner I had was the single best recommendation I’ve ever had. Not only on a cruise but at any restaurant. I’m in a wheelchair and cannot walk at all. Any time our cabin steward saw us returning to the cabin, however far down the hall he might have been, he would proceed directly to our cabin greeting us and getting the door, assisting us back into our cabin and making sure everything was all set before returning to his work which he did diligently and well. If these were isolated examples that stood out from normally good service they would certainly have been enough to raise the quality of our vacation on board. The fact was that these were in no way isolated examples, this level of service was the standard on the entire ship. We dined in La Cucina, Teppenyaki, Le Bistro, they were all great from start to finish, especially the service. Although the duck at Le Bistro was somewhat flat; on the other hand the soup was phenomenal and the desert, the Napoleon was delicious making it one of only 4 individual exceptions to disappointing deserts served throughout the ship. We also ate at Bamboo, a definite all-star from start to finish; O’Sheehan’s was a surprise previously untried by us, and an excellent venue when not over crowded. Then there is the Garden Café (the buffet). The buffet was disappointing. The space is attractive and the presentation of the line is very good, but the food itself was only mediocre and it was quite redundant if you went there more than once. Aside from the carving station the meats and meat dishes were dry and sadly overcooked, but if you liked a hamburger with the consistency of pressed sawdust the buffet and Topsiders by the pool are for you. Most of the vegetables were limp and lifeless. There was one small section of the buffet which was an exception, once I found it I stopped bothering with the rest beyond a passing look. If you come across their Indian style cauliflower then feast away, also this station had by far the best noodles on the buffet. With only four individual exceptions during the cruise every other dessert served was disappointing. An old chef’s adage is, “every meal is eaten twice, first with the eyes and then with the mouth”. While all the desserts were beautiful to look at, they seem to have forgotten that eventually the food has to actually cross the pallet. The most shocking disappointment in regards to the ships desserts was in the form of the pecan pie they were serving on the buffet. It started out as a picture perfect dessert and was absolutely beautiful to look at, sadly its merits ended there. Never in my life had it even occurred to me that it was be possible for the filling of a pecan pie to actually be dry. I took two small bites and simply could not stand to try another. The cruise was very nice and we did enjoy it. For any able-bodied person I would definitely recommend this cruise so long as you are not a dessert person; no longer having Carlo’s Bakery aboard is a big loss. Unfortunately, when it comes to looking at the cruise from a wheelchair things begin to change. Overall the ship was wheelchair friendly and could be easily maneuvered around in the wheelchair. Many of the doors to go from the inside areas to outdoors on the decks are automatic and operate when approached which is great. There are, however, a few doors between the inside and outside that are manual and for some reason these same manual doors have a short steep ramp going up to and down from the door which made them impossible to negotiate without the assistance of a person who could stand holding the door open. The Java Café located on deck 7 opposite the Guest Services desk was also a large disappointment. The Café itself was on a raised level up three steps with no ramp to make it accessible. There were some tables off of the raised area and there was wait staff, but their instructions seem to be to only serve these tables if you had first gone up into the café area and placed your order. You could sit at a table for hours without receiving service. Also there were demonstrations held here that took place on the raised platform of the café not only making it impossible for those of us in wheelchairs to get anywhere near but also making it impossible for us to even see what was going on. Our handicapped balcony state room was the most disappointing part of the ship. Upon arriving in the room the bed was set up as a single king size bed with the telephone in the corner of the room between the bed and the wall. This space was perhaps 12 inches making it physically impossible to even get to the phone so no contact with other state rooms, no ordering room service, and no contacting Guest Services to report the problem. There was a 4 inch step from the room up to the balcony making it impossible to get onto the balcony in a wheelchair. Also with the bed set up as it was, it extended part of the way in front of the balcony door so even if the temporary ramp which is available were in place it would be physically impossible to get out the door. We spoke to the cabin steward about the arrangement of the bed and he happily split it into two twin beds on opposite sides of the room and moved the phone to where it was accessible. When a handicapped person books a room with NCL they are contacted by the NCL Access Desk who is supposed to make sure any special accommodations the person might require are taken care of. When we sailed on the Dawn in 2015 we had seen a video posted online of the handicapped state room on the opposite side of the ship from ours which had a pole coming down in the entryway of the room which limited access. When we contacted the Access Desk directly they assured us that no such poll existed, of course when we arrived at the room the pole was most definitely there. Also there is a form the access desk emails handicapped passengers outlining available standard accessibility arrangements you might need in place and asking about any special requests that you have. They ask you to have it back to them 60 days before sailing to make sure they can have all your requests in for you when you arrive, which I did fill out and email back to the representative I had been contacted by. When we sailed in 2015 on the Norwegian Dawn the access desk failed to take care of two of the four things I had requested. This time they failed completely and nothing I had requested was there. The only value this process with the Access Desk had at all was that I printed a copy of this form and brought it with me and went to Guest Services with it. They were extremely helpful and were able to get some of the things I had requested, although not all. The bathroom in the handicapped state room was also very disappointing. First of all it was small and cramped with barely enough room to pivot the wheelchair around in place. The sink in the bathroom was at a height for a person standing; to a person in a wheelchair it just below shoulder height. Apparently when brushing your teeth they are under the impression that a person in a wheelchair wishes to rest his or her chin on the edge of the sink. The grab bars in the bathroom were chromed and their surfaces polished, I am sure it looks quite lovely in pictures, but is a bad choice for safety. The single worst feature of the handicapped state room was the bed. The bed sits at a height of 28+ inches. Next to a standard wheelchair this puts it even with the top of the armrest. To provide a perspective for people not in wheelchairs the standard height of a kitchen or dining room table is 30 inches. So apparently, if you are in a wheelchair, by being in an NCL handicapped state room when you need to get into or out of bed you can miraculously stand, or have temporarily developed a rather extraordinary ability to climb. As I had previously mentioned I had sailed on the Norwegian Dawn in August 2015 after which and I had written to them making them aware of most of these issues, the steps up to the Java Café, the failure to provide items requested through the Access Desk, the step up to the balcony, and the bed height. Sadly no accessibility deficiencies were addressed during the drydock of which they are so proud. For people who are fully wheelchair-bound and cannot stand or walk a couple of steps I suggest you avoid NCL. While it is a lovely ship and the crew is so superlative the state room is extremely tiring to manage and even somewhat dangerous in a couple of respects. Read Less
Sail Date October 2016
Our cruise was a week Boston to Bermuda to Boston and then the Eastern Seaboard to Quebec City. The cruise ports were great. The refurbished Dawn was lovely. Cabin Steward was amazing as were other staff members. Other than this I was ... Read More
Our cruise was a week Boston to Bermuda to Boston and then the Eastern Seaboard to Quebec City. The cruise ports were great. The refurbished Dawn was lovely. Cabin Steward was amazing as were other staff members. Other than this I was very disappointed with the service from NCL right from the get go. We were given incorrect information at time of booking. Cruise consultants dropped our file without notice. When we asked to switch to a local travel agent our request was denied. Our cruise included a $200 on board credit. When we arrived. Our credits were incorrect. We are a party of 4 couples and one couple never did get their credit. We spent so much time at Guest Services lining up. They expected us to purchase an internet package to sort it out ourselves. They were less than helpful. I think the most disappointing for me though was the dining. We are platinum with NCL so have sailed many times with them. The food was not up to their usual standard. Freestyle dining has gone too far in my estimation. Baseball hats in the main dining, no dress code at all. The hat thing is just good manners even without a dress code. The staff were not properly trained in fine dining and there was insufficient staff. Lastly, they have now started charging for menu items in the main "complimentary" dining room that is included in the price of your cruise. To me, this is just not acceptable. Read Less
Sail Date September 2016
I have been cruising on Norwegian every year for more than 7 years to Bermuda from Boston. On August 5th 2016 we had two major problems with our cruise. 1.) The air conditioning in our stateroom was not working properly. After ... Read More
I have been cruising on Norwegian every year for more than 7 years to Bermuda from Boston. On August 5th 2016 we had two major problems with our cruise. 1.) The air conditioning in our stateroom was not working properly. After reporting it on the first day a tech came to our stateroom and upon entering said, " I can feel that is is warm in here, let me take a look". He then shoved a thermometer up into the ceiling and held it there for 5 minutes and said he was getting a reading so it was working properly, We advised him that it may register "cool" up in the ceiling, but the room was warm. He said that was as good as it can be and left. The entire trip the room was sometimes marginally cool and at some points in Bermuda, the room was uncomfortably warm. 2.) Upon entering the ship my travel guest and I immediately joined the spa for $149.00 each for the week...$298.00 for 2...We joined the spa because it is limited to the first 100 people who join. It entitles you to a heated lap pool which is one of the reasons we book this cruise. On the second day of the cruise, we entered the spa and put our hands in the water and to our shock and surprise it was freezing cold and not the usual 84 degrees. We immediately left the pool area and approached the front desk and we were told the pool was never heated. We explained we had joined the spa for the last 7 years and it was always heated. The attendant said she would report it to the supervisor named Sunshine buy was told earlier by the Supervisor that the pool was never heated. (Hmmmmm very odd we thought.) We asked to speak to the supervisor and the attendant immediately called her. The supervisor told the attendant that the pool wasn't heated nor was it ever heated. We asked to speak to her and she refused to get on the phone. We asked again to see her in person but she refused to come to the front desk. She told the attendant to tell us to go to our stateroom and that she would call us when she wasn't busy. (Like that was going to happen!!!) We refused to leave and had her call the Supervisor Sunshine again, and at that point, she finally admitted that they were having technical problems with the pools heater. We were outraged that she lied to us and her staff about the pool never being heated. We asked for a refund of the $298.00 as we had no interest in swimming in a cold pool. She said she would only refund each of us $70.00. As Gold members of this Cruise Line, we reported it to Norwegian Headquarters when we returned. Today is September 7th and we still have not heard from Norwegian. I give this cruise line 2 Stars! I am very disappointed with the horrible treatment we experienced. Read Less
Sail Date August 2016
This was our 10th cruise so I am not new to cruising. We did one other Norwegian cruise, on the Gem from NY, and that was a little better. The pro's on this cruise were leaving from Boston as we live in Massachusetts. Bermuda was ... Read More
This was our 10th cruise so I am not new to cruising. We did one other Norwegian cruise, on the Gem from NY, and that was a little better. The pro's on this cruise were leaving from Boston as we live in Massachusetts. Bermuda was amazing and had a great time while there. We did get a great on a last minute deal on the cruise ($499pp on inside room). The ship was renovated a month before our cruise. It was okay, nothing fancy but clean enough. The con's. The dining rooms can not accommodate all the the passengers looking to dine there. We were told 2 nights that they were full for the night and then other nights had to go in as soon as they opened at 5:30 to get a table. The food was ok at best. The steak was never cooked to order. Always over done. There is only one pool on this ship and it is packed. Chairs are full of towels by 7am with no humans on them. Staff on the ship did not seem to be concerned with the saving of chairs. Not even a sign saying it wasn't permitted. They do not have any chairs along the sides of the ship either. If you wanted to relax on deck 7,8,9 you would have to stand and lean on a rail. There are no waiters walking around taking drink orders by the pool and hardly any in lounges and theatre. Had to go line up at a bar with many other people and wait and wait and wait. It wasn't worth it. Seems like the cruiseline is losing money on that idea. We had a flood in our room the first morning from the bathroom sink. Although it was repaired by noon time there was no apology or little credit offered in way of free drink or photo. Nothing. Our room attendant, Louie, was the best. Made sure to tip him extra as he went out of his way to make our stay as pleasant as possible. Also Baby and SanJiv in the dining rooms were excellent. The only two we dealt with in there that went the extra mile. If you pay in cash, like we did, you can not use your room key to get money in the casino. I only learned that after putting most of my spending money on the card. When I went back to take off a couple hundred to use for the casino they gave me a very hard time. They told me that I could not get any of my money back until the end of the cruise. After about 15 minutes of arguing with a person who should not be in customer service, she finally called "someone" and they were going to make an exception for me. How nice. If you like Bingo like we do you will be disappointed. Games are expensive and the payouts very small. They have their jack pot that gets larger as the cruise goes on and normally someone will win it at the end of the cruise. Not this time. The $5000 jackpot was kept by cruiseline. The last game where you could win the $5000 had at least 300 people playing with a minimum of $49 to play and the largest winning game only paid $300. Public restrooms were often dirty with toilets out of order. I probably won't cruise with this line again. They are not there to make the customer happy, just to get people on the ship and get money. After our time in Bermuda I couldn't wait to just get off the ship. Thankfully doing Royal Carribean next summer in Bermuda! Read Less
Sail Date July 2016
Family members could only get off this week the whole summer and they have children so to keep the price down we went out of Boston since we wouldn't have to fly. NCL claims to have spent all this money to rehab this ship but more ... Read More
Family members could only get off this week the whole summer and they have children so to keep the price down we went out of Boston since we wouldn't have to fly. NCL claims to have spent all this money to rehab this ship but more than half of the bathrooms were out of order!!! You couldn't enter any ladies room without at least one "out of order" sign. One ladies room actual had 4 signs out of the 5 stalls! I have sailed this ship many times and I was shocked to see they took hundreds of pool loungers away and added conversation pits and high tops around the pool. It was hard enough to get a lounge chair before but now it is near impossible. Very disappointing. I also feel the quality of the food has gone downhill. Since they have gone "Free style" I don't feel they have any style :(. The push is to sell alcohol,as they claim that is how they make their money. Once the parents on the cruise start drinking they forget they are responsible for their kids! You can't swim in the pool as these unsupervised kids are jumping in the pool on top of your head. Cruise staff will tell you there are no lifeguards and that they only enforce the "NO JUMPING" rule during certain hours as they do not have the staff to have someone else on duty all the time. It's amazing more kids/adults don't drown with the way these kids are allowed to jump off in top of you!! We have taken many cruises on NCL and actually have another one booked but will not take the one out of Boston again. Due to the fact that the cruise out of Boston is an easy sell out for NCL I don't think they will do anything to improve it. If you have ever cruised before you will see how bad this cruise is as first time cruisers think it great. Read Less
Sail Date July 2016
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.7
Entertainment 4.5 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.5 3.8
Family 4.0 3.8
Shore Excursion 3.5 3.7
Enrichment 2.0 3.4
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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