1 Helpful Vote
Sail Date: September 2018
my daughter and friend had never been to bermuda. I have been there many times and it is one f my favorite place. very clean island and people are very friendly. however we did not get to bermuda b ecause of hurricane florence and went to ... Read More
my daughter and friend had never been to bermuda. I have been there many times and it is one f my favorite place. very clean island and people are very friendly. however we did not get to bermuda b ecause of hurricane florence and went to canada instead. canada was beautiful and we had great weather.Many people complained but i would rather be safe than endure rough seas etc.everything on board was great.service excellent as usual.entertainment good as usual.However little disappointed in elements show. Have seen it many times before and this time there was not nearly as much airial stuff.comedien was the funniest i have heard in years. Great routine about not going to bermuda.I have traveled on other cruise lines but always go back to norweigh because of their outstanding service and food.I am sailing again on the dawn for a 2 week carribean cruise in oct. I will miss the dawn. It is my favorite ship Read Less
1 Helpful Vote
Sail Date: September 2018
Bermuda! Not to be. Boring Canada when still green is probably the worst of the worst. No time to research, shore excursions far pricier than original destination, staff was ready to leave for home (like we were). So sad to see many ... Read More
Bermuda! Not to be. Boring Canada when still green is probably the worst of the worst. No time to research, shore excursions far pricier than original destination, staff was ready to leave for home (like we were). So sad to see many people get off boat when they reached Halifax (where they came from) and Sydney and New Brunsick, and Bar Harbor. I thought the Captain made an easy call and did not consider the passengers and that we literally hung out in our backyards for 7 days. Caught a virus. Food in main dining rooms was excellent. Shows were pretty good. But what a BORE. I could have and would have stayed home but we had absolutely no options nor compensation for this sucky cruise. Why did Escape go South when we did not? Why was Prince Edwards Island offered as an alternative? The passengers were unhappy and NCL could care less as they have offered no compensation for this bad call. We would have been out of Bermuda before Florence hit which it did not and would hardly have affected us since the course did not include any of the states that were hit. AWFUL! Read Less
1 Helpful Vote
Sail Date: September 2018
Before you decide to throw your money away on NCL, rethink your decision! Worst customer service I have ever seen. This is based on over 25 cruises my wife and I have been on. On Royal Caribbean, Carnival and MSC customer service has alway ... Read More
Before you decide to throw your money away on NCL, rethink your decision! Worst customer service I have ever seen. This is based on over 25 cruises my wife and I have been on. On Royal Caribbean, Carnival and MSC customer service has alway been a pleasure to deal with.Do to weather conditions I contacted NCL customer service earlier in the day and they assured me the ship was not changing its itenary. A few hours later I noticed a little weather advisory link on their website, when I clicked on it the information showed the ship's itinerary had changed. We never received any notification even though they had our cell phone numbers and email addresses. We contacted customer service to try to change to a different ship (even if I had to pay for a flight) and they denied our request. We tried customer service again the next day and got the same response. The only option they gave us was to cancel the trip and lose our money! Just awesome, way to go NCL, that's how to treat customers. We unfortunately decided to still go on the cruise instead of throwing the money away and had the worst cruise of my life! Everyone was upset, the staff on the ship were not very friendly because everyone was angry. We did have the drink package, however the only way to get a drink was to stand in lines at the bar. To add insult to injury while on the ship I had googled to see if the NCL Dawn had any complaints and I found a post that showed that the room we were in had an issue with bedbugs a few weeks before! Before you book on NCL, think about throwing your money directly in the water and save yourself the aggravation! Please note: insurance would not have helped this situation. https://www.wcvb.com/article/bed-bugs-bite-passengers-on-norwegian-dawn-cruise-from-boston-to-bermuda/22096424 Read Less
1 Helpful Vote
Sail Date: August 2018
WARNING. If you bid on a Mini-Suite for the NCL Dawn, you may seriously regret it. We are Platinum Latitudes, and bid...not a lot...on a mini-suite and we got it - suite 11150. We were thrilled and excited until we boarded. The ... Read More
WARNING. If you bid on a Mini-Suite for the NCL Dawn, you may seriously regret it. We are Platinum Latitudes, and bid...not a lot...on a mini-suite and we got it - suite 11150. We were thrilled and excited until we boarded. The first thing we noticed that our cabin was under an overhang which eliminated sun on our balcony, totally. (We did notice it on our deck between 5-6pm one day). Then we quickly realized the real issue of our room - IT WAS DIRECTLY UNDER THE GARDEN CAFE. We try to avoid that kind of location worrying about the traffic above. What we didn't know is that NCL renovated the Cafe a year or two ago by removing the carpeting and installing a tile floor. And that was the real surprise. Every time someone moved their chair above us, we were treated this dragging sound. A Loud sound because it reverberated off the steel beam ceiling above us. Other guests to our left and right were as stunned as we were as we pulled out of Boston Harbor to begin our cruise. The noise didn't stop there, the sound of the coffee carts and cleaning carts treated us to a thunderous rolling across our balcony ceiling and across our cabin ceiling as well. And of course, the sound of heavy footed people and the children running and running. Day and Night - unending. Not one minute of peace...ever...seriously. We asked to speak with the Hotel Director and continued asking by phone and at the front desk for 2-1/2 days before we were 'granted' an appointment with him. The Reps on the Guest Services desk are highly protective of the managers...to a fault. Alain was gracious and understanding, and didn't know why NCL assigned those cabins (port and starboard sides) to guests as they know of the noise issue since the renovation. However, he credited the upgrade amount we paid. We were grateful for that. The only solace the Hotel Director could offer us was an inside cabin to use at night for sleeping. "Keep your suite, but sleep here if you think that will help" Since we were awaken from a sound sleep at night with children using the Cafe as a playground, it helped. And since we were awaken at 5:30AM from the staff preparing the Cafe, It helped. So for our last three nights on the Dawn , we changed into our sleepwear then traveled downstairs to our interior bedroom. It was the ONLY peace and quiet we got on the 7 day cruise. Our balcony door had to be kept closed to avoid the dragging sound. Even then, our cabin was a cacophony of sounds. Forget trying to read a book, or check your emails. It got to be like fingernails on a chalkboard. One day, I timed the silence - 28 seconds was the longest span of quiet in our cabin. Think about that. It's not faint or distant sounds you can't distinguish. We knew exactly what the people above our cabin were doing...pulling out their chair, sitting and skooching into their table. We had expected to hear from NCL about this horrendous situation, but not a word from them to date. We will be writing to NCL CEO and the VP Guest Services to let them know that in our 28 years cruising, this NCL Dawn cruise was the worst ever... regardless of cruise lines. Look, we know that not every cruise will be 100%. We get that, and have dealt with it. But this cruise was very different. And if guests don't speak up, NCL won't know when they have a problem that needs fixing, and nothing will change. But there in lies another surprise... We understand that NCL has been aware of this noise problem, yet they still accept bids and put guests in those cabins - including their most loyal Latitude members at that. SHAME ON YOU NCL...SHAME! Wouldn't it be a lesson hard learned if the NCL renovation designers and the NCL Managers who approved the plan were required to work out of and sleep in those cabins... for just 2 nights. Maybe then, NCL would understand what their guests have had to deal with, and put their comfort (and sanity) ahead of profit ...just for once. We certainly didn't "FEEL FREE" on the NCL Dawn. We felt used, mistreated and trapped for 7 days. BEFORE YOU MAKE AN UPGRADE BID FOR THE NCL DAWN, ASK QUESTIONS ...lots of them. We celebrated our 51st Wedding Anniversary on this cruise. One of our Ushers decided to take his very first cruise. He got a lower deck cabin. He felt bad about our cabin, but said that he would cruise again..on a different ship. We enjoyed ourselves onboard, in fact, I got a break as the two guys would go off together at night. We ate at Cagney's twice - it's just the best and worth the cost. Also Moderno where over did it on the buffet and the meats. And La Cucina was perfecto. The Dawn's specialty restaurants are worth it. The entertainment was just so-so. We almost felt that it was a new entertainment staff with visiting headliners. And talking to staff many were new on this ship or to NCL. The games and activities were enough to keep anyone busy - and it did. It is hard to be objective about the cruise because the noise in our cabin was a constant dark cloud. We love NCL, but will not travel on the DAWN again, and certainly not in a balcony cabin on deck 11. Avoid it. Read Less
Sail Date: August 2018
We have cruised three times. Recently our family of 20 cruised Boston to Bermuda on the ship named Dawn. We were advised by many friends to not take this cruise. That we would be well served to drive to NY and take the alternative ... Read More
We have cruised three times. Recently our family of 20 cruised Boston to Bermuda on the ship named Dawn. We were advised by many friends to not take this cruise. That we would be well served to drive to NY and take the alternative options. The logistics of geting 20 people to NY timely was too difficult. This was a fatal mistake. The ship was old, but not awful. The staff was poorly trained, leaving us to struggle with every reservation we made, from dinners to excursions. The irony was all the employees presented like their number one goal was to provide high quality service, but then had no knowledge, skill or authority to do so. When problems arose, they smiled and redirected you to another desk. I have since tried to resolve issues at the "corporate guest relations", and now I know why the employees on the front line are inept! A few specifics: Do not book a large group for the cruise, as they will not book your cabins together, no matter how many calls your Travel Agent makes. Do not book your Excursions thru the ship. They do not inform you of the regulations and are not consistent with allowing passengers to get off ship. Our 15 year old son was getting on and off the ship with various family members for three days, but one day he was not allowed off, without his parents. The employees decided it was safest to keep our son on ship without family, rather than allowing him to attend the fishing excursion with his uncle and cousins. This resulted in the rest of the family returning prematurely from a dinner half enjoyed in Hamilton. Very expensive dinner not eaten. Also costing family $150 in the unused fishing ticket. NCL refuses to reimburse any of the expense, even though the Excursion Marketing (running non stop on the TVs) pushes how this is the safest most secure way to enjoy your excursions. Making a dinner reservation took a PHD. We would book dinner, and occasionally need to make an adjustment to the number of people coming or location. The employee at the desk could never find the original reservation. The software was so outdated, that the employee could not see any previous messages, without scrolling thru excessive unrelated messages to our party. We got to the point where we requested a printed receipt of the reservation commitment, which was the only way we successfully dined at two of the upgrade restaurants. I think the dinner upgrade package is not intended to be used. It seemed the ship's intentions were to systematically discourage you from using the benefit. At a time when everyone is worried about germs and unclean water on cruises, you would think water bottles would be included in drink package. Not true. You would have to ask for a cup of water, or pay $4.00 (waters bottles are included on Celebrity) WIFI, save your money. We spent more time with the manager in the technology café, and still could not access the internet. Time and money NOT well spent. No reimbursement there. There was a designated smoking area, that was in prime pool real estate, though most smokers and vapors were all over the ship. One day, I was sitting at pool with my 15 year old reading a book. I put my drink on her chair, while I dug into my bag for my lotion and the waitress came over and reprimanded me for giving my daughter a drink. I explained I did not, and the next thing I know, we had three security guards standing with us by the pool. It was silly, but insulting. Also ironic, as there were more 20-30 year olds drunk all over the ship. I did find one employee at the front desk, who empathized with us and discreetly suggested we call corporate. I did and have been given the run around. They require you to send an email to voice dissatisfaction, and close your case with a generic response. I even with wrote a letter to Mr. Andy Stuart, President and CEO and got no satisfaction. Summary, AWFUL. Try another line. Read Less
2 Helpful Votes
Sail Date: July 2018
My wife and I chose this cruise due to its convenience sailing from Boston. This was our first sailing on NCL and our last. The poor experience began at embarkation and continued for seven days. We were provided a time to check in and ... Read More
My wife and I chose this cruise due to its convenience sailing from Boston. This was our first sailing on NCL and our last. The poor experience began at embarkation and continued for seven days. We were provided a time to check in and board and were herded like cattle for three hours then finally let on. The food provided at the buffet was virtually inedible, after a day or two my wife ate boxed cereal for breakfast because the food was so awful. We had one average meal in Aqua on the first night, after that is was all downhill. Aside from the first day, Service at OSheehans was horrific and we complained on multiple occasions then just never went back. The Mexican restaurant was terrible food was not fresh, pork tacos were dry and cold and service was non existent. We had a good meal and good service at Cagney's, if not for free upgraded dining this would have cost 100+ dollars. The mattress in my room had a deep, 8-9 inch, depression in it, just totally worn out, you could feel every spring, when we mentioned it they advised they could not replace the mattress. They did come up with a solution though, they filled the void with a duvet cover then asked if this was an adequate solution. Obviously, it was not, they recognized the problem and this was their best solution. The ship was dirty, all the time. No one policing the pool area, people saving crows of chairs with towels for the day and never using them. Teens drinking alcohol and running wild. This cruise literally got worse and worse by the day. My wife and I actually explored the option of flying home from Bermuda. Most of the entertainment was sub par at best, we did like the piano player Paul and Guitarist Degas at Gatsby's, and the headlining comedian, all the other shows were just bad. By far the worst cruise line I have ever been on, I will pay the extra money to fly to a port to take an alternative cruise line. Read Less
5 Helpful Votes
Sail Date: June 2018
False advertisement on the wifi. When I chose the specialty dining it's 2 ppl eating why is the wifi only 1 person at a time. With the dining does 1 person eats and the other one watches...NO My bad for not reading the fine print on ... Read More
False advertisement on the wifi. When I chose the specialty dining it's 2 ppl eating why is the wifi only 1 person at a time. With the dining does 1 person eats and the other one watches...NO My bad for not reading the fine print on the email send for boarding instructions where it said 250min when i was told unlimited! Tacky 4th decoration...200 glow sticks for 2400 ppl white out party(how much is a tube of glow sticks of 100-$25? Customer service rep-no help at all and very rude. Basically told us no one is here until Monday to help, where did they go off the ship? Rooms did not look like they were renovated at all! No plastic straws-love it, saving the environment-where are your PAPER straws?? I'm sorry to tell people to fly to BERMUDA instead of taking the curise Nickel and diming you everyminute-NEVER AGAIN NCL Read Less
1 Helpful Vote
Sail Date: June 2018
We arrived super excited for our vacation only to be placed in a cabin with NO AC for three days we voiced our concerns only to be told they would send someone and each night we came back to a sauna. We were pacified with $50 off vouchers ... Read More
We arrived super excited for our vacation only to be placed in a cabin with NO AC for three days we voiced our concerns only to be told they would send someone and each night we came back to a sauna. We were pacified with $50 off vouchers to the spa but would have to spend $100 to even use them. We had dinner reservations for what we thought would be 7 nights in the AQUA room only to find HAIR in my husbands dinner. We then tried Venitian and I found hair on the plate, We then went to the Bliss lounge on the last night and was charged for drinks we never ordered. When we confronted the "mixology manager" he said oh sorry I thought you had a drink package, if we had a package why would you then charge us. Not a good experience at all, the Staff seemed bothered by the guests which did not seem like what we should have experienced or paid for. Read Less
2 Helpful Votes
Sail Date: May 2018
I chose this cruise for my boyfriend and I because it seemed like a good bang for your buck at the time. Plus, I'm not a huge fan of flying and thought this could be a fun alternative. The cruise itself was super easy to book and ... Read More
I chose this cruise for my boyfriend and I because it seemed like a good bang for your buck at the time. Plus, I'm not a huge fan of flying and thought this could be a fun alternative. The cruise itself was super easy to book and board. When we got on the ship, we were the youngest people traveling alone, we're 25. Everyone was very old and very slow moving (not to mention the judgemental looks and entitlement to the elevator). The food was terrible. Part of the appeal to the cruise was that the food would be good and easy. Unless you were willing to pay for a full meal every night, you are eating the fattiest, lowest grade meat and the blandest options of everything else. It was a week of french fries and soft serve. You couldn't bring your own booze, the booze package was $800 per person, and if you did pay for the $11 mixed drinks there was barely any alcohol in it. The island we went to, Bermuda, was absolutely amazing. We rented mopeds and did the excursions we were interested in on our own, beating crowds and saving money (the places didn't charge as much as the cruise line charges). Back to the boat for two days of $50 bingo and french fries and both my boyfriend and I contracted scabies from the mattress. Awesome. If you want to spend $2000 to be with the dinosaurs of the country, eat mush and get scabies than the Norwegian Dawn is for you! Read Less
6 Helpful Votes
Sail Date: May 2018
This was our first and last cruise with NCL. The food was terrible. The buffet food was hardly edible. Food at the main dining rooms like Venetian and Aqua were tolerable but had no taste. Luckily the specialty restaurants were good. One ... Read More
This was our first and last cruise with NCL. The food was terrible. The buffet food was hardly edible. Food at the main dining rooms like Venetian and Aqua were tolerable but had no taste. Luckily the specialty restaurants were good. One of the specialty restaurants gave us a hard time about a dress code that we were never told about. The service desk people were not helpful and uncaring. The rooms are cramped. My husband and I hit our knees and heads several times. Nothing to do on the ship unless you paid extra. The entertainment was subpar except for the singing of Patti and Jose which was excellent. Both us and the couple we travelled with had no hot water on the shower. They only came to fix it the next day at our insistence. They didn’t seem to care or apologize for any inconvenience. We have been on 5 Carnival Cruises and have loved every single one of them. NCL should take lessons from them about how to treat their guests. Read Less
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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