188 Norwegian Dawn Bermuda Cruise Reviews

I found inaccurate charges on my bill when I got home. Getting it straightened out is taking months and the customer service people are not real helpful. I have cruised on the Dawn 5 times. It is a nice little ship, the pool is too ... Read More
I found inaccurate charges on my bill when I got home. Getting it straightened out is taking months and the customer service people are not real helpful. I have cruised on the Dawn 5 times. It is a nice little ship, the pool is too small and the music at the pool is too loud. Conversation is impossible. Food was good. I have taken the cruise because it only takes me an hour to drive to the ship, no air travel needed. The best dinning is the steak house. Disembarking is not well organized very time consuming. Pay-outs in the Casino are poor at best. The cigar room has very poor exhaust ventilation. The cabin was comfortable and the maid service excellent. Check your receipts when yu get them. I had a tip added to a specialt dinning that I did not add. Was also charged for drinks that should have been unlimited. Bartenders are very busy and handling multiple guest card at a time and it appears easy for them to make mistakes putting a drink on the wrong card. Read Less
Sail Date June 2017
Cruising out of Boston was easy, no flight to catch, easy parking and small lines. We had the aft penthouse that came with perks that made the cruise. The Biggest problem with the cruise was all the smoking that was allowed aboard the ... Read More
Cruising out of Boston was easy, no flight to catch, easy parking and small lines. We had the aft penthouse that came with perks that made the cruise. The Biggest problem with the cruise was all the smoking that was allowed aboard the ship, near the pool area where there are tables for eating. People would just lite up anywhere, one guy even tossed his butt into a trash bin.(instant idiot, just add alcohol). The cigar smoking room was right near the Bistro and Italian restaurant, bad choice of location. There was underage drinking , parents weren't watching the teenage brats, other cruise lines have security to control this. If you decide to take this cruise, make sure it is before school lets out, otherwise you'll never get use of the not so hot-hot tubs (88 degrees) or the pools. If you wish to use the Spa pool it'll cost you $9.00/ day per person. If you go, book at least the aft penthouse so you get the extra perks that make the cruise worth it. Read Less
Sail Date June 2017
This was our first experience with Norwegian. Family of 3 with a teenager. Sailed out of Boston which was very convenient.Things went smoothly boarding then we hit a major bump in the road. Norwegian charged my credit card for someone ... Read More
This was our first experience with Norwegian. Family of 3 with a teenager. Sailed out of Boston which was very convenient.Things went smoothly boarding then we hit a major bump in the road. Norwegian charged my credit card for someone else's large casino bill. Thousands of dollars. The other person's name was on the transaction, they signed for it, but it inexplicably got charged to my account. After an hour at the front desk, I got the charge taken off my account, but the hold remained for the rest of the vacation and it took up all my available credit on my card for the entire trip.No apologies for mismanaging my financial information, nothing. Because my vacation money had been taken away from me, I did not go to the specialty restaurants, shopping, etc. We had already booked two excursions which were good. The kayak and shipwreck snorkeling. The dining was good on the whole. We dined at the Garden Cafe for breakfast and Aqua and the Venetian for dinner. The food was good, not great as was the service. The lounge areas were our favorites, we went many times to Gatsby's to see Ariel perform Sinatra and the waitstaff were amazing.The shows at night in the Stardust were entertaining. The 'American Idol' style show was rigged, though the best performer won in the end. 'Elements' was a bit too artsy for me. It would have been nice to have more to do on the ship during the day, offerings were extremely limited. We ended up by the pool most days fighting for chairs and listening to the same 60's playlist in the morning and the same reggae type band midday. Music was too loud to have a conversation but announcements were barely audible. My daughter is 13 and the groups are broken up 10-12 and 13-17. Wish they had 13-15 and 16-18. There's a big difference between those age groups. The constant second hand smoke and ashtray smell made visiting the Casino unappealing. I didn't have money to gamble anyway, but I was surprised it was allowed as there is an enclosed smoking lounge next door. The financial situation really made it hard for me to relax, which was the whole point of the cruise. They definitely haven't done enough to earn my business again. Read Less
Sail Date June 2017
We are in our 50's and booked this trip only two and a half weeks out using sailaway fare so we had no free drinks or meals. We took advantage of the bidding process and upgraded to a balcony but at this time of year the Atlantic was ... Read More
We are in our 50's and booked this trip only two and a half weeks out using sailaway fare so we had no free drinks or meals. We took advantage of the bidding process and upgraded to a balcony but at this time of year the Atlantic was still very cold and we spent less time on the balcony than usual. Check in was easy enough and we boarded about 11:30 and dropped off stuff in out room. They do not even mention O'sheehans as a place to have lunch on embarkation but we found it open and not crowded like the buffet. In three visits we did not have a bad meal, fish and chips and chicken wings were always good. We had dinner every night in the Veneitan and we could always find something to order. The food would be so much better if meats were not so over cooked., The best items of the week were Hake fillet, Salmon filet, sirloin steak, and veal over noodles. We had a different waiter each night and a couple were not very good but even they got the job done. We were never there over an hour and a half. Soups were excellent every night as were the deserts. How did the Dawn look ?? Very good overall in the public areas and our room and balcony were fine. We had no issues with bad smells as discussed in some other reviews.....Except the the stench of smoke from the casino and the pool area on one side. Here is what gives my review a much lower overall score......Theft of personal belongings like I have never seen before in about a dozen cruises. I had personal items stolen from the pool area and met several others who had things taken. A purse was also stolen from the shops and another couple from the pool area. The only miserable staff I had to deal with were the losers at guest services who could care less about any of us who had items stolen. There was a shortage of pool towels so people who were wet and cold would just take yours and guest services was not helpfull about that either. The other issue is with the hot tubs because the temperatures were all over the place. Two days you actually shivvered sitting in them and all complaints fell on deaf ears again. There is a larger hot tub on deck 13 but it also has issues. It stops working around lunch time like the motor overheats. This defect existed four years ago the last time I was on the Dawn and it has never been taken care of yet. Entertainment: The magic show and the other main shows were fine and the sound in the Stardust seems improved over our last visit. We did not care for the live music at the pool this time around and the White Hot sail-away-party was mostly just a DJ. and we left after only 45 minutes. Four years ago this ship had the best bands at sea, what a dissapointment this time. There were however many more places and times to hear live music than on the Celebrity Summit so I know this is just a matter of personal taste. BERMUDA: We did no organized tours. Sunday afternoon we just watched the sailing races and hanged around the Dockyard. Monday and Tuesday we used the free NCL ferry to St George and it was great. We walked to Tobacco bay beach and Fort St Cath. and another beach nearby. Great snorkeling and only 800 meters walk from town. Then on Tuesday we took the bus from downtown to the Grotto Bay Resort and I rented a kayak and went around the lagoon there and then we visited the cave at the resort and crashed their pool and hot tub until it was time to head back to the ferry. Read Less
Sail Date June 2017
Nice cruise to Bermuda. Pool deck was packed most days with folks knee deep trying to get their drinks from the bar since beverage servers were not to be seen. Entertainment was great, food in the buffet was good, and service and food ... Read More
Nice cruise to Bermuda. Pool deck was packed most days with folks knee deep trying to get their drinks from the bar since beverage servers were not to be seen. Entertainment was great, food in the buffet was good, and service and food in the dining room was fantastic. Pool area was packed on the sea days and no place to sit. Large smoking area on one whole side made it miserable if you had to be close to them. Gatsby lounge was filled with smoke coming out of the smoking room and it stunk. Don't know why they have that huge room for smokers when they also have the whole side of the pool deck for them. Not much shopping on board. I guess that is because we were headed to Bermuda and there is a lot of small shops at the dock yard. The ship had a lot of movement and I was told it was because one of the stabilizers was out of commission. Read Less
Sail Date June 2017
We picked the cruise for the convenience of not having to fly to the port of embarkation (Boston) and the destination (Bermuda) which is our favorite island. We sailed on the Norwegian Dawn on June 2nd from Boston. Very convenient going ... Read More
We picked the cruise for the convenience of not having to fly to the port of embarkation (Boston) and the destination (Bermuda) which is our favorite island. We sailed on the Norwegian Dawn on June 2nd from Boston. Very convenient going out of Boston. The ship looks very nice and all public rooms are nicely done. The cabin we had was 10572, a BA mid-ship balcony. This was a good location to access everything and it was quiet. Be cautious about having a cabin too close to the stairway/elevator access points as the singers in the atrium are very loud and you can hear them if your cabin is in close proximity to these entrances to the landings. The cabin was comfy but the balcony was small (no way to stretch out your legs unless you sat sideways and put your feet up on the other chair. The bathroom toilet stall was VERY small. Door frame opening to the stall was only about 16” wide and only 15” of clearance from the front of the toilet to the wall. Way too small for my 6’1” husband. Shower was perfectly adequate. Bed was comfortable, and everything was in good working order in the cabin. This can be risky in a ship of this age, but we were fortunate. The cabin stewardess did a nice job of keeping everything clean. Specialty dining was nice – this is the strong suit of this ship – offering many dining options. The quietest dining room was LeBistro with top notch service. Moderno was fun with all the skewered meats they brought around. LaCucina was pretty good – but too loud with no carpet or curtains to absorb the noise of plates clattering and diners conversing at tables close by. Don’t miss the tiramisu if you love that – it was excellent. We enjoyed the complimentary O’Sheehan's Irish Pub for breakfast made to order and lunches with fish 'n chips. We only ate one dinner in the Venetian main dining room. Service at dinner felt very rushed and was noisy there. Breakfast in there was very nice and quiet. Although there is a wide variety of foods in the Garden Café, it was almost impossible to find seating. It’s a very congested area. Normally we enjoy this area on a ship, but this was just too crowded. Tip: Book your specialty dining in advance online from home to get the seating times you prefer. We like to have quiet places to read, and there were a couple days where it was just too cold to sit out on our balcony (while cruising in the North Atlantic in early June) we couldn’t find quiet areas to read in the public spaces. The ship really carries too many people for the amount of public space on sea days. It was lovely and warm in Bermuda and we enjoyed our balcony there. It was a real treat to be in Bermuda while the tall ships were there and we could watch some of the America’s Cup races from the stern. All events in the public spaces were really loud and we had to bring ear plugs for the shows and music in the atrium. We took the shore excursion to Horseshoe Bay Beach. I recommend going early in the morning (the 9 a.m. excursion). This way you beat the crowds that pour in later in the morning. Move towards the far side of the beach as people pile in like sardines at the beginning of the beach. You can rent 2 chairs and an umbrella for $45. They’ll carry the equipment and set it up for you wherever you’d like. It’s a gorgeous beach. We didn’t care for all the “upcharges” on NCL –i.e. the free beverage package isn’t really free when you pay $112 per person in gratuities. They could take a lesson from Celebrity – where free means free, including bottled water and specialty coffees with no gratuities on their beverage package. We opted not to take this "free" package. Drinks were expensive $10 for a glass of wine with gratuity. Overall we enjoyed the cruise due to the specialty restaurants and having a balcony to escape the crowds. Bermuda is a gorgeous destination and one of our favorites. I wish NCL spent 3 or 4 nights there instead of only 2. The crew was friendly and helpful. If you’re looking for a quiet escape, this probably isn’t the ship for you. If you like to be on the go, go, go with the crowds, and loud music, you’ll enjoy this ship. Read Less
Sail Date June 2017
The cruise was ok. We had a great time with friends. I feel that Norwegian has gone down hill some in their service in the restaurants and the food itself was not what it used to be. We had a great cabin and Steward. I loved the ... Read More
The cruise was ok. We had a great time with friends. I feel that Norwegian has gone down hill some in their service in the restaurants and the food itself was not what it used to be. We had a great cabin and Steward. I loved the flexibility of getting on and off of the ship at any time while in Bermuda as I am a runner and went running very early in the mornings. Easy on and off. The shows were just o.k. Bermuda is absolutely beautiful. Embarkation and debarkation were very easy on this ship. I found it was generally an older crowd of people which was fine with us, and was probably due to the fact that schools in the Northeast were not out for the summer yet. Getting dinner reservations was terrible. We tried numerous times to get reservations for 9 of us at a certain time and were told no reservations were taken, only to find out on the last night when we went to dinner and asked for a table for 9 that there were reservations for the larger tables. We had to tell the hostess that we were denied reservations the whole week and that we couldn't get a table because of reservations was just uncalled for. Finally, a "cancellation" jut happened to come in while we were standing there. Very frustrating. One of the nights we were told no was our friend's birthday we just all wanted to be together. Oh well live and learn Read Less
Sail Date June 2017
We chose this trip due to it leaving Boston, and its easy of travel for my disabled aunt. Although it was a nice trip, and there were a number of activities and entertainment options, this trip left much to be desired. I have traveled a ... Read More
We chose this trip due to it leaving Boston, and its easy of travel for my disabled aunt. Although it was a nice trip, and there were a number of activities and entertainment options, this trip left much to be desired. I have traveled a number of different lines, the staff on this line left something to be desired. Housekeeping was wonderful, but the rest of the staff treated passengers as an inconvenience, rather than, as paying quests. Customer Service was always understaffed, they never seemed to have answers to any question, nor did ever offer to find out the answer, or offer to get someone else to assist. Also, the excursions and reservation desks had awful hours. Ship cleanliness was mediocre, floors were often sticky, and you would find discarded glasses and dinner ware around the ship. Other lines, all staff take responsibility for the entire ship and its cleanliness, I did not see that here. I will most likely take this trip again, but I do not have high expectations. Read Less
Sail Date May 2017
Love to cruise to Bermuda. Have done Norwegian Majesty and Norwegian Dream in the past. First cruise on the Dawn. We had a good time, entertainment was awesome and our room steward was fantastic! Cabins smaller than I remember on the ... Read More
Love to cruise to Bermuda. Have done Norwegian Majesty and Norwegian Dream in the past. First cruise on the Dawn. We had a good time, entertainment was awesome and our room steward was fantastic! Cabins smaller than I remember on the other two ships. We thought the food had definitely declined in quality compared to our other cruises. Also, we noticed that there doesn't seem to be any restrictions on dressing in the dining rooms. We were rather surprised at what we saw. We also noticed the staff did not seem as well trained in the dining room. We did not care for docking at the dockyard. Our previous cruises we docked at St. George. We did however have the free ferry which was great but would have even been better had they left on time. We were there on time and the ferry left almost 15 minutes late as they waited for the last minute stragglers. Believe they should leave on time and not wait for the late comers. We do wonder what is going on with NCL. To be honest other than our room steward who was a ray of sunshine the help didn't seem happy. Also I believe we could spend more time in Bermuda but it seems the ship wants us on the ocean so they can make more money off the endless tickets they sell for a variety of things. Read Less
Sail Date May 2017
Norwegian Dawn is a tale of two cities. On the one hand, the fitness center, spa, and many of the restaurant areas are very nice, very updated, and very usable. On the other hand, the ship is suffering from a major lack of cabin ... Read More
Norwegian Dawn is a tale of two cities. On the one hand, the fitness center, spa, and many of the restaurant areas are very nice, very updated, and very usable. On the other hand, the ship is suffering from a major lack of cabin capabilities from it's last upgrade and the ship itself is one of the most confusing I've ever been on. The ship is current ported in Boston and we sailed on it to Bermuda. The Boston Cruise port has gone through a major upgrade as well. On our day of departure things were a bit chaotic and there was about a 90 minute wait to get into the port and through security. Because of that bottleneck, however, the check-in process and embarkation were seamless and very fast. Overall, a little longer than average but nothing out of control. We took the Dawn about 15 months after its most recent upgrade and I did find the ship to be very up to date and beautiful. They have added a Mexican restaurant which others who have been on the ship indicated was very good (It's our first day so we haven't tried it). I was particularly impressed with the fitness center and the Spa. It takes on two decks of the ship and was well appointed. We got the thermal spa suite and it looks very promising. Better than those you would find on the gem but just a bit less than the bigger Escape or Getaway class ships. Still, very spacious and very nice and I recommend it. We have a family balcony which is a just a bit bigger than a normal balcony room. The room size is adquequate although it feels like they saved off a couple of feet, possibly to get more cabins on the ship. We are missing the normal balcony "credenza" by the TV which would have additional storage area and electricity. The TV is quite a bit smaller; basically a 16 inch computer monitor which is disappointing. The bathroom feels like it is at least two feet smaller than the other ships (Sun, Gem, Jewel, Sky, etc) of its class. We have a shower (not tub shower) which is fine but cramped and the commode area (separated off) is at least a foot skinnier. Again, I don't know this but I"m guessing they now have more accomdations to sell than they used to unless this is just the size of the ship when it was launched in 2002. It simply feels more cramped. The biggest disappointing, to the point of initial frustration bordering on anger, is the complete lack of electricity in the room. I require a CPAP to sleep. On other ships, the cabins at this level (balcony) also have a dirty of electrical connections but I have been able to plug in my CPAP to the area around the TV, extend down on a chair and then use the hose size to get to my bed so I can sleep comfortably. On this ship... it's an impossibility. First, there is ZERO usable electrical outlets on by the TV. None. There is a coffee maker and it does have a plug. I traced it to a EURO outlet behind the TV. What? Look, the Dawn primarily sails out of the US and you give me a EURO plug. Thanks. Clearly the goal is for me not to use it. Given I have little more than a small table on which it sets, it's pretty much irrelevant anyway. So, NO electricity by the TV. So, I search the room. Finally, over by the closet, and right by the bathroom, I find a single 110 volt plug. It's where the hair dryer is. I can't plug in my CPAP there because the chord will, first of all, not reach to put my machine close enough to the bed to make it worked. Second, if I do use it that way, and I get a longer hose (which I don't have), the machine now sits on floor blocking the way to bathroom. Given my wife will likely get up and go to the bathroom in the middle of the night, I'm now creating a safety hazard. So, I'm hunting for an extension chord. Call housekeeping. Of course they can't help me, I have to go to guest services. What's the point of having housekeeping if they can't get you an extension chord. The ship was just remodeled and re-done. Do people designing these things think we're in the 1800's and don't require electricity. This is horrible design with no customer thought in mind. Many reading this will think I'm majoring in the minors. When a trans-continental air flight has more electrical capability than a cabin which I'm going to spend a week in, there's a problem with being customer-centric. Read Less
Sail Date May 2017
We sailed on the Dawn from Boston to Bermuda. The weather was horrible; however, that is not the Dawn's fault. I was less than impressed, however, by the lack of personalization by staff towards passengers. When I traveled on Royal ... Read More
We sailed on the Dawn from Boston to Bermuda. The weather was horrible; however, that is not the Dawn's fault. I was less than impressed, however, by the lack of personalization by staff towards passengers. When I traveled on Royal Caribbean we were treated very differently by staff. We felt like our trip was special and that the staff cared. Staff called us by name, knew what we liked or didn’t liked and provided us with an overall feeling of being a part of something. We didn’t have this experience on the Dawn and to be honest, felt at certain times that staff was doing us a favor. The disinterest was apparent and that greatly affected our trip. We enjoyed the food on RC and were excited to try it on this trip. We were sorely disappointed in the food on the Dawn. The buffet was disgusting as it lacked edible flavor and was mostly cold. The complementary restaurants were barley palatable. The a la carte restaurants were the best choices but even those meals were so full of salt that you felt as if you were eating a salt lick. Our bathroom was not cleaned upon our arrival as there were urine stains on the toilet and someone else’s used soap in our shower. Our steward never changed our sheets or vacuumed. He also knocked every morning at our door (multiple times) despite our “do not disturb” sign. One time he came in when we were in bed sleeping and other times when I was in my towel. One time he mumbled “in and out in and out” under his breath regarding my husband entering our room a few times that day. Does this sound like hospitality to you because it sure as heck doesn’t to me? This cruise also uncharged you for everything. Talk about nickle and dime. It was exhausting. We paid for the ultimate drink package, however, that didnt include any bottled water. We had to buy a bottle water package while on board. We received changes from some of the bars on board and when he asked customer service what the charges were for they couldn't answer our questions and basically told us "oh well". Keep in mind we had to upgrade our room to receive the UBP and that upgrade consisted of a wonderful view of two lifeboat. It claimed " partial obstructed view". The entertainment staff was good and we enjoyed the shows. Overall, we wouldn’t take this cruise again. Read Less
Sail Date May 2017
The cruise from Boston to Bermuda on the Dawn. The service on the Norwegian dawn was not great. We had to always go up to a very crowded bar for a drink. The waiters never came around to take our drink orders. The Staff seemed miserable ... Read More
The cruise from Boston to Bermuda on the Dawn. The service on the Norwegian dawn was not great. We had to always go up to a very crowded bar for a drink. The waiters never came around to take our drink orders. The Staff seemed miserable and made us feel like we were bothering them if we asked for something. The food was just OK at best. some nights we literately pushed our plate away it was just that bad. the specialty dining was good, better than the dining room. Our cabin was a balcony and was clean and comfortable and the stewards were good.The entertainment was not organized well. Seemed like a lot of was just thrown together. The comedy was so bad that we walked out about ten minutes in to it, I will continue to cruise with Carnival in the future, I have cruised with them over ten times and they are fantastic!! Read Less
Sail Date October 2016
My parents are in there 70's and they won this cruse through the local casino. My husband and I decided to tag along (in our 40's). Because of the time of the year (Oct.probably hey casino is giving it away) and the amount ... Read More
My parents are in there 70's and they won this cruse through the local casino. My husband and I decided to tag along (in our 40's). Because of the time of the year (Oct.probably hey casino is giving it away) and the amount of sea days there was't much to do. It was too cold to swim or lay out and some of the sea days were so rough that all of the chairs were tied up so you could't be outside even if you wanted to. I felt the activities were limited, Trivia, demonstrations, plenty of for fee offers- like wine tasting, bingo, casino. Speaking of the casino- it was very small and SO SMOKEY I could't even tolerate it. Disgraceful for those employees forced to inhale that daily. NO smoke free spot. The food was awful Buffett- cold, loaded with carbs and salt and just crappy food. Ex. Burgers, hot dogs, sitting out, chili con carne, sauerkraut. Pizza, how do you ruin pizza, it was so thin and fell apart. The food was so salty, it was just gross. There were no trays and by the time you got your food, they your drinks, seat- it was just awful. The complimentary restaurant (which you paid for in the cruise price) Venetian served the SAME thing for lunch each day, NO variety- we had breakfast in the dining room ONCE the food took an hr and was iced cold. The Irish bar for example one night had Prime rib, we waited an hr and all of the food came out at once, the apps, salads, soups, main food. The orders were all wrong and iced cold. (Party of 4) The for fee restaurants were good but if you don't book your reservations WAY before you board you'll be eating at 9pm We did enjoy Bamboo but you need a reservation even though its a free restaurant, and lets face it you paid for the cruise so nothing is really free. Another tip- our room (10626) only had 2 outlets, one in the bathroom and one in the cabin near the vanity. If you can bring a triple tap or outlet expander incase you need to charge multiple devices Also if you like coffee bring a large cup, the cups are so small and by the time you get seated its gone. We had the drink package, the drinks were good. If you tip you get faster/better service The ship was majority of older clients, lots of scooters, walkers and wheelchairs, some families. Staff was overall very nice, only encountered 2 rude staff members. Another example we cruised to Bermuda, there was a talk before we docked recommending places to go. They mentioned there was a city bus to the beach for $5.00 what they didn't mention was this bus dropped you at the top of a hill, for $2.00 more the taxi takes you right to the beach. Thats pretty important especially considering the age of the cruisers. Another tid bid NOT mentioned there is a FREE trolley in the royal navy dockyard that brings you to the clock tower mall and all of the other spots where the ship is docked. That was pretty important considering the age of passengers. Overall any vacation is a good vacation and we enjoyed the time with my parents and each other. I would not recommend this cruise. Read Less
Sail Date October 2016
We chose this cruise as the departure port was within driving distance. My husband uses a wheelchair and flying is difficult for him. We were in handicapped accessible room 8626. The room and bathroom were fine but the room has a narrow ... Read More
We chose this cruise as the departure port was within driving distance. My husband uses a wheelchair and flying is difficult for him. We were in handicapped accessible room 8626. The room and bathroom were fine but the room has a narrow area with the tables, chairs and counter with mirror and hairdryer. It was so narrow I could barely get down there and no handicapped person ever would have managed it. We ate in 3 specialty dining rooms, 2 free alternative restaurants and the main dining room. I enjoyed the food in all the spots. I was not pleased with all the add ons in the main dining room which cost a lot of extra money. I was surprised that when you received the perk of the specialty dining and/or alcohol package, you still had to pay the gratuity. Other cruise lines include that when you make these special purchases. I am Gold in the Latitudes program and did not feel I receive many benefits for the status I had earned. The Elements entertainment in the evening was excellent and was some of the best I've seen. Read Less
Sail Date October 2016
We chose this cruise because it was our home port and easy access without flying in the night before. Getting on the ship was not too bad. We were told to arrive between 10-10:30 which we did and waited until 11:30 to board. By 2 our ... Read More
We chose this cruise because it was our home port and easy access without flying in the night before. Getting on the ship was not too bad. We were told to arrive between 10-10:30 which we did and waited until 11:30 to board. By 2 our rooms were ready and luggage came fast. We had an inside cabin and did not expect much but were disappointed to realize that you could not open the closet doors all the way and could not really access the closet at all without moving the bed. The tv was stuck in a corner that you could not see which was only a big deal because we were trying to keep track of weather due to Hurricanes Matthew and Nicole. There was nothing to sit on except the beds (no chair, couch or love seat). I have been on 10 cruises, 3 inside cabins and never was I so uncomfortable in the room. The beds were comfortable for sleeping and the bathroom had a bigger than average shower which was nice. However between the 10.5 inch clearance at the end of the bed to get to the second bed it was a challenge to just use the bathroom without accidentally bumping the 2nd bed at night and waking up my sister. The specialty restaurants were awesome but the main dining room was a major disappointment. Other than 1 night I found it hard to find anything I wanted to eat on the menu and ate in O'Sheehan's a couple of nights. Food was great there. Loved La Cucina, Moderno & Cagneys. We did a couple of shows and they were both well done especially the aerial dancing team that performed at both shows. Service was spotty. Our room attendant was excellent, Kristine. Bartenders were good, some waiters were good and others just did not understand a word you said. For example I asked for 1 egg in the morning and always got 2 in the Venetian. I just gave up and it became the joke of the day. The waiter in charge of the java cafe was rude and typically late. When we asked he said no one told him he was to open at 6:30 and he was not ready. We would just have to come back later for our coffee. One morning I can excuse but after 3 days of it we realized he just did not care. This is a small ship so if you wanted to go sit and read it was an issue. You had to go to your room and lie on the bed or the library which only had about 12 seats. Since we spent 4 days at sea there was a lot of down time. Deck 9 had seating but if there was any entertainment playing on deck 7 then it was not a quiet area. I missed having an observation area where you could sit and enjoy the view through the glass and read a book at the same time. Bermuda was awesome. 2 full days of enjoying this awesome island. We did a full day tour which was one of the best tours we have taken. Horseshoe Beach was great. We rented lounges and an umbrella and just hung out for 4 hours. Unfortunately Hurricane Nicole chased us out a day early but at least we got 2 days at port. Disembarking was the worst I have ever seen. We chose to walk off with our luggage since we were parked next to the ship. We left our cabin at the exact time we were called and there had to be 300 people in front of us. Not sure if they just let people line up early or what happened but if that is the norm NCL needs to find a better way to disembark. My thought was to call deck numbers for walking off. It took 70 minutes to get through the line and get off the ship. We were in line at 8:30 and finally cleared the ramp at 9:40. They routed us through the entire ship, over rugs and into lounges and around chairs all the time hauling our luggage behind us moving inch by inch. Really disappointed in the chaos and organizational skills of the management of this vessel. We would avoid NCL in the future and they would be our last choice which is too bad since they did an awesome job during our Alaska trip. I think they are too focused on giving away food and booze they just let everything else go. We saw more heavy drinking during this cruise than any of the other 10 we have been on. There "no liquid" policy is a draw back since we usually bring club soda for my sister who can get sea sick if it is rough at all. Getting club soda on the ship was impossible until I finally tracked down an officer who sent a waiter searching for cans of club soda. Took 25 minutes and we paid $3 a can but we got it. If you just want to see Bermuda for a good price this is a good opportunity but if you want to enjoy the cruise portion I would look at the alternatives. Sorry NCL but I think we are done with your line. Read Less
Sail Date October 2016
We sailed out of Boston, our hometown, with 2 other couples for a fun week of vacation - the first time cruising for 4 of us, all in our early 30's looking to have a good time. The ship venue is very nice (a remodel took place in 2016 ... Read More
We sailed out of Boston, our hometown, with 2 other couples for a fun week of vacation - the first time cruising for 4 of us, all in our early 30's looking to have a good time. The ship venue is very nice (a remodel took place in 2016 apparently) though it is a bit awkward to get from the main promenade to the other parts of the ship, lots of weaving through the stateroom hallways figuring out where to go and referring to signs, which are usually present and helpful at least. The staff is very friendly, we only came in contact with one employee that we found abrasvise, so we nicknamed him and had fun with it for the rest of the trip. Find your favorites and stick with them, otherwise we found service in the restaurants to be sub-par. Unfortunately we caught the week of hurricane weather. So, if you are lucky to have the normal schedule of 3 days in Bermuda, the ship will be big enough to keep you occupied. All of our onshore excursions were cancelled because of the high winds, but that was not NCLD's fault (just a big big bummer) we had to leave port a day early and were stuck on the ship an extra day, which caused us to get a bit stir crazy by the 6th day. And because of that (I assume) they were running out of a lot of things by the 6th day which was very annoying :-{ My husband and I had a balcony room, which was roomy enough for the entire week, 1 outlet, had a pull out couch for a 3rd person if needed, a TV with a few cable stations and plenty of closet storage for both of us. Unfortunately we were not impressed with the food. The Cafe is just okay, so is the new "sports bar", the Asian restaurant & American fare restaurant Aqua. For complimentary food we stuck to the Venetian, which was very nice aesthetically, had good service 2/3 nights we attended and better food. There are more upgrade restaurants to choose from, which require reservations ahead of time (as in before you board the ship). The top deck bars close way too early, as do the pool and hot tubs, that was disappointing. THINGS TO KNOW: Make your dinner reservations at the upgrade restaurants before you board! - we had NO CLUE and couldn't get into anything until we visited guest services. Also, know your meal package, ask! We had 4 complimentary dinners at the upgraded restaurants we didn't know about and COULDN'T use them because they were all booked up! Tip: upgrade food if you are a foodie of any sort! Outside your stateroom there is a room number with a little wheel on it, which you can select DND, Welcome, Turn down or Make up cabin - USE IT! otherwise your cabin will not be visited by your steward. Read all the fine print for up-charges, I had, but a few of my group members were surprised by their final bill Smoking Areas are awkwardly placed. Being a non-smoker I could smell it everywhere. Our room was 2 floors above the casino, but when we went out to the elevators I could smell it immediately. Both smoking areas on the top decks are on the right side entrances, which makes it hard to avoid. Read Less
Sail Date October 2016
I wanted to write this review while it was still fresh in my mind. Just got off ncl Dawn Boston to Bermuda 10/7/16-10/14/16 this am. The crew was incredible as usual. Very friendly, outgoing and eager to please you in every way. Our room ... Read More
I wanted to write this review while it was still fresh in my mind. Just got off ncl Dawn Boston to Bermuda 10/7/16-10/14/16 this am. The crew was incredible as usual. Very friendly, outgoing and eager to please you in every way. Our room steward was great. Even though we had to leave Bermuda a day early the captain did everything possible to keep us in warm weather and blue skies as much as possible. Saturday night and Tuesday day were extremiley rough seas. The captain and crew still made these days enjoyable. The not so good: we had only 400 kids aboard and it felt like 1,000. The main pool and jacquzz's were packed with kids every day. No adult could ever get into or want to get into either one the entire cruise. The children were mostly unsupervised by there parents. FYI, if a child needs to wear swimmies or a life jacket they should be in the kiddie pool. I have been on summer cruises Boston to Bermuda with less kids in the adult area even though there were twice as many kids. We ended up getting the spa pass which nice for peace and quite but I do not feel I should have to to enjoy a pool and hot tub. We will probably never take another short cruise to avoid this situation again. Next was our room. The cabin was 8010. It was very far forward. The room itself was wonderful, but the noise level unbelievable. We could deal with the noise from the theater but the incredible sledge hammer sound of the hull getting hit by the waves accounted for a couple of sleepless nights. We have always had midship or aft without any problems. We are platinum on ncl and usually love it but this trip was not good due to the unsupervised kids. We also left Bermuda one day early and I expected a day of port fees to be credited but that did not happen. Read Less
Sail Date October 2016
Great expectations ...... not realized. This was our 4th cruise with Norwegian and second on the Dawn. We were excited to hear about the refit of the Dawn but came away with the feeling that it was fresh lipstick on the same old pig. ... Read More
Great expectations ...... not realized. This was our 4th cruise with Norwegian and second on the Dawn. We were excited to hear about the refit of the Dawn but came away with the feeling that it was fresh lipstick on the same old pig. Norwegian has been our favourite cruise line, up until now, and mainly based on its freestyle cruising format. Now it has become more of an outing for the Boston locals, as your editor has described, who are more interested in partying and getting the most out of their Ultimate Beverage Package. The very loud, obnoxious and crude drunk next door was at first humourous as he loudly complained about his growing bar bill for extras. After the third interrupted sleep, very early in the morning, when he returned to his cabin having been very generously over-served, the comedic act lost its luster. The Ultimate Beverage Package was less than ultimate with many extra charges and exclusions. Norwegian tends to use many promising descriptions for their packages and features and now, in our opinion, fail to deliver in a consistent manner. Communications are often poor, inaccurate and incomplete. As an example, we waited as non-US citizens for immigration screening we were herded into a closed restaurant (you had to be there no later than 7:00 a.m. or no-one would be allowed to leave the ship) and then waited for almost an hour for the doors to open. None of the Norwegian staff offered an update on the delay and we all waited, hungry and thirsty, not sure how long this would take. By contrast, the immigration screening took only 10 minutes and the officers were very friendly and helpful. Coffee would have been nice, information would have been better, but at least they did not refer to us as aliens on this cruise. During the wait, we had time to chat with several other couples and they too expressed their disappointment with Norwegian and many put it down to poor communications and poor delivery on promises. One couple had booked a 14-day cruise only to find that it was two back-to-back cruises that provide exactly the same entertainment and programs on board each week. To leave the ship we took the walk-off option which we have used before and that was billed as being easy and convenient and much faster. It took almost an hour to get off and a huge line-up that snaked through many of the areas of the ship as well as the outer deck. Luckily it was not too cool and the line kept moving. Interestingly there were no senior officers on hand to witness this circus although they had been very prominent to tout their excellent services earlier in the cruise. Last impressions are what stay with you, even though there were many positives on the cruise. We loved the food and beverages in the Irish Pub in the main lounge and the entertainment by Jose and Patty and many of the events. We signed up for the spa package that offered a limit of 80 people (over 18) to use the separate indoor pool, hot tub, sauna, steam room and other relaxation areas for $150 each. This is not much more than a shore excursion and available daily from 8 am. to 10. Or at least I thought. We were given no description of the package, hours, privileges, etc and none were posted. We showed up the last evening at 8 p.m. to relax before bed only to find that they closed at 8 on the last night. No hours were posted, no reminders were posted, no real apologies were offered until I objected. Pool and hot tub had to be closed earlier in the cruise due to rough seas, which can be appreciated and accepted for safety reasons. Unfortunately, it was difficult to get updates and unless you kept dropping by you would not know when these parts of the facilities re-opened. I would still recommend this feature as it was very nice but don't expect to be well informed on what is available or included or the hours. I could go on but will save that for my feedback to Norwegian. We felt special as Norwegian Silver Latitudes members but should have know that this was just hype when there was no special processing line for Latitude members (don't expect special treatment if you are returning customers) and no special pin as promised although we did get several free drinks and a few canapes at special functions for Latitude guests. Nice if you don't have the Ultimate Beverage Package (one of the 'free" promotional offers). Lots promised, great expectations but poor execution and communication to meet those expectations. We have chosen to vote with our feet. Read Less
Sail Date October 2016
This was our 4th trip on the Dawn. We like the size and and layout. The renovations were purely cosmetic - new carpet, wall decor, curtains, etc. There was still window glass cracks, rust on the balconies, etc. No changes were made in the ... Read More
This was our 4th trip on the Dawn. We like the size and and layout. The renovations were purely cosmetic - new carpet, wall decor, curtains, etc. There was still window glass cracks, rust on the balconies, etc. No changes were made in the balcony cabin bathrooms. The new mattresses were like rocks - maybe they plan on having them break in over time? We had to ask for an egg crate for the bed and still both woke up with sore hips each morning. Once you get thru security at Boston the check in was easy. We had to wait about 10 minutes for them to call our group to board. We went right in to the Venetian for lunch. It is much brighter than before but... the art? Wow. Absolutely awful. Someone took period paintings and randomly painted splotches, lines and shapes of varying colors over parts of them and their frames. No idea what they were thinking. It turns what could be a very pleasant room into something slightly ...off. Unfortunately, this particular trip was a cruise full of smokers. Each evening we would get smoke in our cabin through the vent systems. Supposedly no one was supposed to smoke but they did. We were no where near the casino which was impossible to even walk through on this trip due to the heavy smoke. Same with the pool deck. We do not remember smoke everywhere on this trip before - must be the luck of the draw or perhaps NCL is now attracting the last of the hold out smokers? Other lines seem to have more restrictions. The food seemed better than before in the main dining rooms. We had 2 lovely ladies from the Philippines (Noemi and Melody) take wonderful care of us.We do not usually eat at the buffet - except for the after dinner crepes. They are wonderful! There was new furniture but the layout seemed the same in the Garden Cafe. O'Sheehans was very good - it replaced the Blue Lagoon which was a favorite of ours. I missed the Blue's chef salad - other than that the food was very good. Le Bistro which was one of our favorites has moved into a brighter spot which was nice. While the beef remained delicious, the rest of the choices were not as good. The scallops were frozen in the middle and rubbery. The onion soup was so salty it was difficult to eat. Cagney's was good - nothing special. Same with LaCucina. If we didn't have the dining package included with our fare we wouldn't have bothered. We liked the Wine Cellar update over the previous Pearly King's pub - it is cleaner, brighter and more modern. Unfortunately they seemed to have reduced their selections of wines by the glass - no doubt due to everyone having the beverage package. Many wines are only available as bottles. The entertainment was the same as it has been for 4 years with the exception of the Tenors of rock which was a good show and Jose and Patti in the Atrium who are delightful. It would be nice if they changed out the shows in the theater once in a while. We love the itinerary and the convenience. Spending almost 3 full days in Bermuda is wonderful. There is always something new to do and you do not need to purchase any ship's excursions. We did Hartley's Helmet dive this year and it was an incredible experience - we highly recommend it. Taking the ferry over to St. Georges is another wonderful way to spend the day. Bermuda is so clean and safe to wander on your own. Due to a sore hip (see comment above about the hard mattresses) I opted for a pricey massage. Despite my saying up front that I only needed the knots in my hip worked out and I was not interested in any products or services, I received a generic, lack luster overall massage and a nonstop commentary on all the other services they had to sell. Never again. Overall it is a good trip - nothing special but we do not expect anything spectacular from NCL and we are not disappointed. We live near the port so it is a convenient and easy vacation for us. The food is good, the service is good and we just want to get away and relax. Read Less
Sail Date September 2016
We just got back yesterday and my review is mixed. We had a good time with a few hickups. Bermuda was beautiful and the ship was clean. The food was average to say the least. Even the specialty restaurants were just okay. I couldn't ... Read More
We just got back yesterday and my review is mixed. We had a good time with a few hickups. Bermuda was beautiful and the ship was clean. The food was average to say the least. Even the specialty restaurants were just okay. I couldn't believe how many young children were on this cruise. I would say almost half of the cruisers were under the age of 4. In my cabin alone, there were crying children on both sides of me. I never used my balcony because of all the noise. I know this isn't Norwegian's fault but it was very upsetting not getting any sleep at all. The entertainment was good like it has been for the past several years - nothing changed. I will say the service was better this year. They seemed to have more bartenders and the waitstaff were very friendly. Overall, we had a pretty good time and probably will go again next year. Read Less
Sail Date September 2016
We just got back yesterday and my review is mixed. We had a good time. Bermuda was beautiful and the ship was clean. The food was average to say the least. Bamboo is still our favorite. We sailed Norwegian previously and found the line to ... Read More
We just got back yesterday and my review is mixed. We had a good time. Bermuda was beautiful and the ship was clean. The food was average to say the least. Bamboo is still our favorite. We sailed Norwegian previously and found the line to have excellent service and excellent staff. Boarding and disembarking went remarkably well and quick. Entertainment in theater was pretty good. The pool side bar was pretty mobbed each day, however the small lounge tables around the bar are well staffed with smiling efficient staff ready to bring you your beverage of choice. Loved Carla and Rey! Shore excursions: Harley Helmet Dive and renting a Boston Whaler...both tons of fun and would do the later again and again. We really do enjoy the outside bars being opened late into the night and both Bimini's and Topsiders closer way too early for us. But we met such great cruisers that take this cruise on this same week that they could convince us to sail with them again but i wouldnt on other weeks.....without the friends i already made. Read Less
Sail Date September 2016
I have reviewed this ship several times, as we take this cruise every year, but I think that an update is in order as this is trip was after the recent dry dock. Overall the ship looked great. Nicer décor throughout, including the ... Read More
I have reviewed this ship several times, as we take this cruise every year, but I think that an update is in order as this is trip was after the recent dry dock. Overall the ship looked great. Nicer décor throughout, including the cabins and suites. Service was good, no complaints. I have Roel, our concierge to thank for seeing to that. I found that the service at the pool was better than recent years and our room steward was terrific. We had a problem with butler service, due to no fault of the cruise line, and we wound up with 4 different butlers although Roel took care of that problem as well. He was the hero of our trip. We booked last minute so didn't get our usual Family Suite with Balcony, but got a Penthouse with Large Balcony instead. Although nicely furnished, it was just too small for our tastes (it is just the two of us). This is not NCL fault, but we would not book this penthouse again. We are already booked for next year, but in an Owner's Suite. Having more space, a Butler and the perks of a suite are great. We are also Platinum members and that adds some additional perks. All that adds to the ambiance of the cruise. All that positive feedback being said, there were some things that just did not measure up. They brought forth new menu's in all the restaurants the week of our cruise. Unfortunately, it was not an improvement. We only ate in our two favorite restaurants (Le Bistro & Cagney's) for the whole cruise after hearing that the food in the free restaurants was not very good (served slow and cold). Well, we found the same thing in Le Bistro, where the upcharge should guarantee good service and quality. Portions were miniscule and overall it was a big disappointment. Cagney's remains a good choice as the service, quality and menu is still excellent. Another complaint is you can no longer get lobster in the upscale restaurants, for any price. You can only get lobster in the free restaurants for an additional cost and hearing about the quality and service there discouraged us from trying it. They even changed the venue for lunch for the suite guest. It is now in Moderno, and the menu has changed as well and is not quite as good. Bermuda remains a great destination. Embarkation and Disembarkation was easy, but that is because we are priority (suite) guests, so I cannot comment on the overall experience for everyone. In conclusion, NCL seems to have listened to many of the prior complaints and is trying to correct them. Overall it is better, but it still has a way to go particularly where dining is concerned. The entertainment was for the most part the same as the many years prior. We are tired of seeing them and skip them. There was a new comedian and a doo wop show, both were excellent. All of the above aside, we still think NCL/Dawn is a good value. Read Less
Sail Date September 2016
I chose this cruise as Boston is my home port, and is easy to get to.Not to mention Bermuda is one of my favorite places. I took public transportation to the South Station and from there a taxi for $12.00 to the port. I was on board ship ... Read More
I chose this cruise as Boston is my home port, and is easy to get to.Not to mention Bermuda is one of my favorite places. I took public transportation to the South Station and from there a taxi for $12.00 to the port. I was on board ship in 45 minutes. Yay I like the smaller ships which this was, I was not interested in all the bells and whistles of water slides, climbing walls and the like. The Dawn's size was fine... I chose an inside cabin as i was traveling solo and knew this would keep me from hanging out in my cabln all day. The cabin was very small.. smaller than I have had with NCL in the past. there was no reading chair and the distance between the wall and the bed was about 16 inches at best on the non bunk side. I did have a fridge in my room but it was pre-loaded with beers wines and the like. My room steward was a little sketchy... I came back in only to find he had knocked my clothing off the hooks and not picked them up... He also expected me to keep quiet on something having to do with the last cruiser in my cabin. If he had not requested this ... I wouldn't have been uncomfortable. I am a silver member.. some nites I got chocolates... some not, same with towel animals. Oh and my last morning there was no hot water in my shower or sink ! The dining was fine. I ate in the Aqua, the Venetian and the Garden cafe. Breakfast in the Garden cafe was fine, however there were times that the hot tables did not keep the food warm in the morning and there was one ice machine, one juice and often two coffee machines out of order at all times. The service was fine in both the Aqua and Venetian... with the exception of lunch were is was very slow service for the solo travelers. I had breakfast and dinner in O Sheehans... I felt the fool was equivalent to the food court at the mall. The breakfast service was fantastic.. Dinner service was awful.. My waiter was slow and inattentive. Entertainment was fine, I would have liked more crafts and enrichment activities, tissue roses out of Kleenex was a budget class. the cruise staff member was fine.. just a lame craft. Service was fine in general... I found guest services was cold, impersonal and often times inaccurate during the day., However the staff in the evening were good ,,,,plus they had personalities and a sense of humor. As I mentioned i was traveling solo, the cruise directors staff appointed a person to meet with those of us who chose to do so. I went a couple times but found it was too confining for me. I don't want to have supper and do all my activities with other singles. I enjoyed the mingling with everyone ... and as a result I made some nice cruise friends. The only thing I would have liked is if at dinner or lunch in the dinning rooms as a single person I could have been placed with a mixed group of a singles and doubles vs sitting solo at a table. I have been to Bermuda before so I didn't book any tours.. .in part as they were not interesting to me. I jumped the ferry to St George, walked around to wait for the reenactment of the dunking of the wrench. One of the best parts of St George, then hopped a bus to the Crystal caves and the Swizzle Inn.. where we had a wonderful waitress! then a bus back to Hamilton to catch the ferry back to the ship. Let see what else can I tell you..? Ummmh.. the smokers dominated both sides of the promenade, and when the doors opened for them to re enter the ship so did the smoke, yuck! The smoke from the casino often drifted into the stardust theater. The promenade was supposed to have chairs for quiet time.. reading etc.. there were very few and they were always full. Overall I did not have a bad trip, there could have been some tweaking tho. I noticed in some areas the ship services had declined over the years, probably to be expected.The staff in general was very friendly. Read Less
Sail Date August 2016
Visiting Bermuda is the highlight of your vacation. While the Norwegian Dawn itself had plenty of activities and entertainment, variety of eating preferences, and friendly staff, it lacked consistency in enforcing rules set by the ship, ... Read More
Visiting Bermuda is the highlight of your vacation. While the Norwegian Dawn itself had plenty of activities and entertainment, variety of eating preferences, and friendly staff, it lacked consistency in enforcing rules set by the ship, providing accurate information especially for first time cruisers, and air quality especially in the casino area. For first time cruisers - make early reservations for specialty dining, because space in these restaurants are very limited. If you want food that is quick, buffet style, and not always hot and tasty, visit the Garden Café. Also, depending on your drink preferences, the moderate drinker can expect to pay about $10 for a mix drink, if you didn’t purchase the alcohol package. Be aware that if you think about buying bottles of alcohol or wine, you will not be able to bring this back to your cabin until the last night of the cruise according to the ship’s rules. While this rule is enforced, others are not. Although the Dawn claimed to have a pool for adults only, they allowed children it. Even the 4 hot tubs that surrounded the adult pool required participants to be at least 16, I saw small children with floaters dipping in. Sunbathers and pool dippers should be aware of Norwegian’s frequent defecation incidents as shared by other passengers. During this cruise while docked in Bermuda, the ship’s adult pool was closed for 2 days. They are prohibited from releasing contaminated water and must wait until they are at least 100 miles away. In this particular incident, young, intoxicated adult males challenged another male. Intoxicated and boastful individuals were seen and heard frequently. Equally, unsupervised young children were seen running loosely around the pool area as well as in the bar lounges after 9 pm. While there were many slots and a few tables to enjoy in the casino, you took your chance on the room being too warm and smoky. For the non-smoker, you either had to leave the playing table, find another part of the room to find some relief, or leave the casino. Bermuda is for the casual shopper. Instead of shopping, go to Bermuda to experience its beauty through booking early the water and/or land excursions. Or, plan your own excursions ahead of time. Take the ferry (it’s cheaper and faster) to go to places like Hamilton or St. George. If you love or want to try jet skiing, book early! A visit to Horseshoe Bay is a MUST. It costs $7 per person one way, which is cheaper than the ship’s transportation cost. You have all the amenities here: food, bathrooms, showers, but most all you have the pink sands and aqua water that awaits. I plan to choose another cruise liner for my next trip to Bermuda. I hope to visit the caves, since I heard they are awesome! Read Less
Sail Date August 2016
This was our second time on the Norwegian Dawn. Boarding in Boston is so easy and parking, although pricey, is easy and accessible to the ship. We boarded with no problems. We were upgraded to a picture window and could not have been ... Read More
This was our second time on the Norwegian Dawn. Boarding in Boston is so easy and parking, although pricey, is easy and accessible to the ship. We boarded with no problems. We were upgraded to a picture window and could not have been happier with our room and our steward. Having sailed the Dawn 3 years earlier, we opted for not tipping up front and decided to tip at our discretion. The service, as compared to 3 years ago, was sub-par. We at dinner in the complimentary restaurants most evenings and found the Maitre Ds to be impolite and rude. Some of that may have been a language barrier, but you can give non-verbal cues that are friendly! We did not purchase the VERY expensive drink package. Unfortunately, the cost of the package perpetuates a lot of drunk people on board. When you pay over $100.00 dollars a day you need to get your money's worth! We were never offered bar service at a table or around the pool, but needed to stand in line at the bar to receive a drink - often waiting for more than 10 minutes. It was shocking to see that we were charged an 18 percent gratuity for waiting on ourselves...with an option to pay more! At O'Sheehans Bar we waited while the bar tender filled all the wait staff's orders (which was fine), but then other men came to the bar and he waited on them before he waited on us (females) - never an apology or an "I'll be right with you"....and we had to pay 18 percent gratuity for that! On the Dawn, there are about 4 complimentary restaurants and a lot of speciality restaurants. We didn't have a complaint about the food - other than the buffet, but it's all very similar. Wait staff was vey mixed - some excellent and some not. The wait staff was not able to explain or describe food - they had no idea what was being served. It was fine because you could order it and decide for yourself - but not very helpful. The best part of the cruise is the time in Bermuda. The ship is a great place to come and go from that is a reasonable price for a nightly room. Unfortunately, no water was allowed on board. This meant purchasing water for a large price and also meant having no water for some very hot Bermuda days without purchasing at a store. The maintenance on the ship was lacking. In every bathroom there were stalls out of order - for the entire week! The pool was very crowded - too crowded to go in! For at least a day and a half at sea the children's pool was drained and closed. This put every child at the adult pool (jumping on top of people) and in all the hot tubs (swimming under water and kicking adults). It didn't matter how many announcements they made to not jump in the pool - parents just let kids jump on top of people. The most disappointing part of NCL was seeing our bill at the end of the week and realizing that we had been billed for gratuities (on top of the 18 percent bar bills). I'm not sure what we were paying gratuities for - we ate evening dinners in the complimentary restaurants. With 3 of us eating , that amounts to $40.00 dollars gratuity for dinner - way more than a typical gratuity (and I'm a generous tipper). We tipped our cabin steward generously. He was wonderful and available whenever we needed him. I don't want to tip a general amount for every steward ion the ship - it leaves no incentive for good service. The Boston/Bermuda cruise is convenient and provides an opportunity to send time at Bermuda's lovely beaches. There cruise experience was lacking in both service and the "nickel and dime" to death mentality. I'm not a very picky person, but have done many all inclusive vacations. If NCL wants to compete with all inclusives, they are sorely lacking in service and their understanding of their client base. Read Less
Sail Date July 2016
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.7
Entertainment 4.5 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.5 3.8
Family 4.0 3.8
Shore Excursion 3.5 3.7
Enrichment 2.0 3.4
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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