Sail Date: May 2014
This was my 7th Boston to Bermuda cruise. Needless to say, I am hooked!! We arrived at the Black Falcon Cruiseport about 11:15, we were in a suite with the adjoining mini suite. The mini suite was for 3 under 21 year olds, so we were all ... Read More
This was my 7th Boston to Bermuda cruise. Needless to say, I am hooked!! We arrived at the Black Falcon Cruiseport about 11:15, we were in a suite with the adjoining mini suite. The mini suite was for 3 under 21 year olds, so we were all allowed to board together. We had a very quick snack in the little "suite reception room" and we were brought right on to the ship. We were probably in the Bimini Lounge by noon having our first drink. Because we were in a suite we could have breakfast and lunch in Cagneys on sea days, while in Bermuda, we could have breakfast and lunch in LaCuccina. We never paid extra for any of the fee restaurants and we had very good meals in Aqua and the Venetian. The kids had lots of late night snacks in the Blue Lagoon and at the Garden Buffet. Our concierge was great, John DeSouza. Our butler, Mansour was very good and I cant say enough about our room steward, Chris. Every afternoon we were brought a tray of cut up fresh fruit, chocolates and all sorts of treats No wonder I gained 8 lbs. Best bartender on board, Chips Ahoy in the Pearly Kings bar, he was great. Remembered our names, what we were drinking and made us feel at home. That is also the site of karaoke most nights... So much fun. Be prepared to hear 3 people a night sing Sweet Caroline (Boston favorite). Cruise Director "Dingo Dave" was alot of fun. We went to the Not So Newlywed Show (very funny) the Perfect Couple Show (also very funny) and one show in the Stardust, it was a 70's and 80's show......GREAT!! There were a couple of others offered that we didnt go to. Casino---ugh, didnt win, and now the Casino is open while in Bermuda from 9 pm to 5 am..... Pool--didnt use it Bermuda--Went jet skiing right off the ship, KS Watersports, there were 9 of us, two groups, we had a ball. My brother was staying at the COCO REEF resort at Elbow Bay so we took the bus to visit him. The next day we took the ferry to St George and then the small bus to Tobacco Bay for a couple of hours, then we took the bus to the Swizzle Inn.....had a blast there, then we took the bus to Hamilton and the ferry back to the Dockyard. The last day we hung out at the ship and around the dockyard. Bonefish Bar--Fun place, we were in dance contests great DJ, even though he kept refering to Big Papi as Victor Ortiz..... Read Less
Sail Date: August 2013
My new husband and I sailed on the NCL Dawn at the end of August for our honeymoon. We stayed in an aft facing penthouse suite which we loved! This cruise was our forth cruise, and our first on NCL. This was easily the smoothest and most ... Read More
My new husband and I sailed on the NCL Dawn at the end of August for our honeymoon. We stayed in an aft facing penthouse suite which we loved! This cruise was our forth cruise, and our first on NCL. This was easily the smoothest and most organized embarkation we have experienced (we have stayed in suites before, so it wasn't just that). The suite amenities offered by NCL were far better than I've seen offered on other lines. All the little touches made a big difference. The large balcony was great and the room was very nice. We have never had an aft facing room before, and I think there was definitely more motion felt than in other parts of the ship. That being said looking out at the wake of the ship with only the water and sunset in the background was stunning. The ship itself was very nice. We liked the set up of the pool. Around the pool area is a very shallow area that you can sit with just your ankles in if you just want to cool off. One complaint we had was finding chairs. Our first sea day we didn't get up really early to get a chair. We knew by doing this that we wouldn't get prime spots but expected to at least find a chair. We couldn't. We literally saw people taking chairs from stacked up piles in the back of the ship and putting them on the helicopter pad just for somewhere to sit. On this day they only had one side of the upper decks lined with chairs. The next day they lined both sides which was helpful. We did enjoy the freestyle concept. I found that you could be comfortable wearing whatever you wanted. If you wanted to dress up (I like to) you could, and if you wanted to dress down you could. Not having a specific meal time left us a lot more flexibility which we liked. The buffet for breakfast and lunch was good. They had a wide selection and I liked everything I tried. We found the food in the main dining rooms to be average. We had dinner at the Italian specialty restaurant which was very good, and the steakhouse which was excellent! Since we had a suite we could get room service breakfast from the steakhouse which was also very good. We filled out a card with what we wanted for breakfast, what time we wanted it, and left it outside our door at night. It was prefect. Then we come to my biggest complaint. The staff do not seem to have any clue about food allergies. I am allergic to tree nuts and carry an epi pen at all times. At all the bars they put a container of nuts on each table. I continuously said No thank you, I'm allergic. Even after saying it several times they left it anyways. Then my husband would have to get up and move it. Then to make it worse I watched at several bars at how they fill these containers. The have huge tubs of mixed nuts. They take the container with their bare hands and scoop the nuts into the container. Never once did I see the bartender do it with gloves or wash their hands after. If they then used their hands to put a lime in my drink that could be enough for me to have an anaphylactic reaction. Also at the buffet I saw a worker with gloves arranging muffins with nuts and then arranging blueberry muffins with the same gloves. Again that would be enough for me. I was constantly worried I was going to have a reaction. The bars were good. Our favorite was the English pub. The staff in there was exceptional. They remember our names and what we were drinking from night to night. Even if we walked through during the day we got a warm welcome. They were definitely a highlight of our trip. The drink service around the pool areas was definitely lacking. On other cruises you never had any problems getting drinks. We typically got up and went to one of the bars because there was very rarely servers walking around. We loved Bermuda. It was definitely a different experience to be in the same port for such an extended period of time. It was nice. Overall we really liked our cruise. I would definitely recommend going to at least one specialty restaurant as the food there seems to be far superior to the food in the Main dining rooms. We live about 15 minutes outside of Boston, so the location is great for us. I think we would definitely consider taking this cruise again.   Read Less
Sail Date: July 2013
We just returned from a great trip on the Dawn to Bermuda from Boston. The cabin and food crews were very gracious throughout, the food was quite good overall (especially the NewYork strip steak at Cagney's), the entertainment by the ... Read More
We just returned from a great trip on the Dawn to Bermuda from Boston. The cabin and food crews were very gracious throughout, the food was quite good overall (especially the NewYork strip steak at Cagney's), the entertainment by the Production Cast was superb (we especially were awed by the performance of the husband/wife acrobatic dancers in "Ocean's Apart"), the other entertainers throughout the ship were also good, and the entire on-board experience was very good. We did miss an adults only pool or hot tub area as in the afternoons especially the one pool and the four hot tubs around it were very full. In the mornings and evening though I often had the pool to myself and could do laps. In Bermuda, we went twice to Snorkel Park (where admission ranges from $10 to nothing depending on when you go!) which is a small beach but quite good for snorkeling as there are a lot of fish around the reefs and the old fort foundation. I also took the excursion on a catamaran for snorkeling which also was good but I didn't see anything different there in terms of species than I saw in Snorkel Park. It was nice to sail around though to a different part of the island. We also went to Horseshoe Beach which is very different from Snprkel Park in that it is open ocean so has a lot of wave action. I'd certainly consider Norwegian for another cruise.   Read Less
Sail Date: May 2013
This is our 2nd cruise on the Norwegian Dawn from Boston to Bermuda. On both occasions we had a fantastic time. On this cruise we decided to go with a suite, and the whole process was wonderful. Our suite # 12506 was conveniently located ... Read More
This is our 2nd cruise on the Norwegian Dawn from Boston to Bermuda. On both occasions we had a fantastic time. On this cruise we decided to go with a suite, and the whole process was wonderful. Our suite # 12506 was conveniently located to Cagney's, the Casino and the Stardust Theater. The food was awesome and we had most dinners in the Venetian with one night at the Teppanyaki, which I would highly recommend. Most days we ate breakfast at Cagney's since we had a suite this was made available daily for breakfast and lunch. We loved the atmosphere at the Bimini Bar in the afternoons. This place was hopping in the afternoons with the lead bartender keeping drinks flowing and everyone entertained. (bar closed :-)--The kid making the hamburgers and hotdogs at the Bimini did an awesome job and we all thought they were the best tasting hamburgers on the whole ship. The entertainment has improved greatly since our last cruise, and I would say is on par if not superior than the other two cruise lines we have used in the past (Royal Caribbean and Carnival )..First class entertainment!.. We were treated like royalty by Jennifer our Butler. She was very attentive and hard working. We felt pampered by her and she was always only a phone call away. In summary, we can't wait for our next vacation and we plan on booking another cruise with Norwegian!. Read Less
Sail Date: August 2009
We have cruised RCL,CARNIVAL and DISNEY. We cruised NORWEGION 10 years ago and swore we would not cruise with them again, but it was a large group so we caved and gave them one more shot, well never again. embarkation: This was fine we had ... Read More
We have cruised RCL,CARNIVAL and DISNEY. We cruised NORWEGION 10 years ago and swore we would not cruise with them again, but it was a large group so we caved and gave them one more shot, well never again. embarkation: This was fine we had no problems and were on the ship in no time. The ships lobby was nothing special and every night had to fight through photographers set up in main walk ways. Booked a balcony room and one inside cabin. When we arrived in our room the safe did not work, the phone did not work , the door to balcony gave us awork out to open and the bathroom smelled of sewer which was a running joke with 5 of the balcony rooms in a row that all smelled. They fixed the safe , the door, my husband fixed the phone and they fixed the bathroom for about 12hours on Friday and it was starting to smell again by Saturday. The bed was as hard as a rock, come to find out it was missing the soft padding on top of the mattress, everyone had this in their rooms but us, they gave us an eggcrate, not quite the same, sleeping was miserable. Thank goodness for the balcony or I would have gone crazy. Chairs on deck came at a premium , staking them out early was a necessity if you wanted a place to sit on any outdoor deck. The only draw back with a balcony room was smoking was allowed on balconys , and was quite annoying to be smelling cigar and ciggarette smoke while out there. The pool was a joke for the amount of people on the ship, always overcrowded, my daughter never went in. You coud pay for the spa and lap pool for adults only 20.00 a day. Disney has an adults only pool and hot tub thats free, it seemed as though everything was extra. Adults only hot tub on deck always had kids and rules were not enforced. We never experienced that on Disney ,adults only meant adults only and it was free. The food was mediocre at best, same menue every night in main dining resturaunts and that food was nothing special. Buffet was o.k nothing special. Specialty resturaunts we ate at were Impressions , not worth the money, and salsas which was better but not great. Friends ate at Bamboo and said that was excellent. If you want variety you had to pay for it. Freestyle just means you better make a reservation or expect to wait. Traditional cruising may have you eating at a set time , but whats the difference if you need to make reservation anyway. Personal service was lost in the dining rooms, it was not bad just hurried. Staff was friendly but ships facilties and food left little to be desired. The teen club was a joke, a tv and a wii, very poor facilties , the kids were bored , not alot going on. There were kids at the adult shows , it seemed that security was really lacking. If you have cruised other lines and have something to compare to , this is a bottom of the barrel cruise for premium dollars. We paid 4,400.00 for mediocre food and facilities, I've spent less for much better. Look into other lines, we gave Norwegion another try and were extremely dissappointed. Others that cruised with us said they would never cruise with Norwegion again. We had a good time with the people we cruised with, but the food and facilties on the Dawn were not worth the price paid for this cruise. Read Less
Sail Date: June 2006
We sailed on the Dawn from June 17-24 out of New York down to Bermuda and the Bahamas. We actually won this cruise for two people, but decided to bring our 9 year old son and 13 year old daughter to make it a family trip because we watched ... Read More
We sailed on the Dawn from June 17-24 out of New York down to Bermuda and the Bahamas. We actually won this cruise for two people, but decided to bring our 9 year old son and 13 year old daughter to make it a family trip because we watched the Regis & Kelly show last year and they had so many family activities, we thought it would be great fun for all of us. We upgraded the "free" cabin to a mini-suite. It accommodated the four of us reasonably comfortably, and the balcony was a big plus. PORTS/ITINERARY: I was quite disappointed with the amount of time we spent in ports. We arrived in Bermuda late and still were required to be back on board the ship by 3:00. None of the pre-arranged tours appealed to us, so we decided to do some exploring on our own. We got off the ship and headed to the tourist/transit information building just off the ship. There we bought tokens for the bus that brought us to Horseshoe Beach. That was one of the most beautiful beaches I've ever seen, however, a word to the wise and adventurous: skip that main beach where it dumps you off and climb over a couple rocks and tidepools to get to your own, almost secluded beach. From there we took a private taxi ($12) to Hamilton and did some shopping. We bought liquor at a store that didn't even make us carry it back on board the ship - they delivered it to the ship for us so we weren't stuck lugging it around. We were at sea another full day and a half after Bermuda. We arrived at their private island - Great Stirrup Cay - after 11:00 a.m. (two or three hours late). Disembarking was a nightmare since the 'tenders' could only carry 300 passengers at a time and all 2,400 people wanted to get off the ship. It's a MUST to get disembarkation cards the evening before (and that line was an hour long, also), in order to get your place in the cattle call. It took us about an hour and a half between the time our number was called to step foot on land. The beach was SO crowded and the weather was unbearably hot. Beach rentals such as umbrellas and rafts are just one more way they attempted to nickle and dime us to death, so we passed. The beach is on the leeward side of the island, meaning no waves, no breeze. 2,400 people crammed onto a very small beach is no fun, so we left after an hour. The upside: the ship was practically empty, so we got a lounge chair at the pool area easily, which is next to impossible on sea days unless you go up at 7:00 a.m. to reserve your chair, which is against the rules, but nobody pays attention. Our next stop: Nassau, Bahamas. We arrived late into Nassau - around 9:00 p.m., but the generous merchants (who are in cahoots with the cruise line) stayed open until 11:00 p.m. so people could shop at their ridiculously priced stores. The ship was departing Nassau the next day at noon, so we had to get the kids out of bed EARLY so we could get out to enjoy the very small amount of time to explore the island. Again, we opted against the cruise-sponsored tours, and took a taxi to Paradise Beach to rent wave-runners (jetskis). Paradise Beach is the public beach right next to the hotel Atlantis. A word to the wise: bring cash if you want to rent jetskis, because the beach vendors don't accept credit cards. We had to go into the Atlantis hotel to get cash from their casino and getting back onto the public beach from their private beach isn't allowed. If you do want to rent jetskis, they ask for $120 for an hour, but that price is negotiable. We were in a hurry, so we rented them for a half hour for $40. THE FOOD: The ship is fabulous! The restaurants that charge a premium are well worth the extra money. I wasn't inclined to spend it at first, but after eating in the Garde Cafe (cafeteria style) for just one meal, we decided we wanted to splurge and eat well on our cruise. Another hint: make your reservations for ALL your restaurants right when you get on board. That way you can choose the days and times you want to eat. However, if you choose not to keep your reservations, they will charge you $5 per person cancelation fee if not canceled within 24 hours. Le Bistro was an amazing French restaurant. The food was scrumptious and the service was impeccable. Well worth the $12.50 cover. We ordered as much food as we wanted, which included two desserts each for the kids and appetizers, salads, filet mignon, etc. Simply amazing! Cagney's Steakhouse was also fabulous. The service was great and the food was as good, if not better, than Morton's or Ruth's Chris. We ordered a bottle of Plumpjack Cabernet Sauvignon with dinner for $85 a bottle, which is only $20 more than the winery charges. If you're a wine connoisseur, you'll understand that this was a worthy purchase. La Trattoria does not have a cover charge, but you do need to make reservations. The food here was also wonderful! Teppanyaki/Sushi was comparable to Benihana and the food was very good. Overall, the drinks were overpriced and not worth the $7-$10 they charge for them. We purchased a soda wrist band for our son for about $16 for the week and he was able to have free Coke or Sprite whenever he wanted it. We also purchased the coupon book of 20 "smoothies" for our daughter and it worked out to about $2 per smoothie. We all shared those because they were very sweet drinks. KID'S ACTIVITIES: My 9 year old son would have been placed in a group of 6-9 year old children had we opted for him to attend kids' club. Our 13 year old daughter would have been in a group with 13-17 year olds, so she decided to stick with us the whole time. Our 13 year old is on the young side of 13, so she wasn't interested in hanging out with 17 year olds. Toward the end of the cruise, all the teens were hanging out in the stairwells, which was beginning to get annoying. I was sadly disappointed that the only reason this ship gets good reviews for "families" is that parents can ditch their kids by putting them into these clubs (i.e., day care) and have time on their own. To me, "family vacation" means you spend time WITH your children. Quite frankly, there were absolutely no "family" activities. When we wanted to swim during the day on sea days, the activities around the pool were raunchy and completely inappropriate for children of any age. "Miss Norwegian Dawn" was a competition amongst men, who thought it was funny to gyrate their bodies and stick their swimsuit area in women's faces. Sorry - completely inappropriate. I'm not a prude and can laugh with the rest of them, but when my 13 year old daughter is trying to enjoy the one public pool that's appropriate for her age (and without a cover charge like the one in the spa), I am offended. The video arcade was a decent distraction, but if the machines "eat" your quarters (most of them required several quarters for play), it took an act of the sea gods to get someone up there to refund the lost money. ENTERTAINMENT: We found the evening entertainment on board to be pleasant. There was time for families to attend shows and then later, usually around 10:45 p.m., the entertainment was geared strictly toward adults - exactly as it should be. We were able to enjoy both family and adult entertainment and this was a big plus. The kids were safe in the cabin ordering room service at 11:00 p.m. Heck, they were on vacation too and don't get the opportunity to order room service twice a day normally! TIPPING: We were charged $10 per day per person over 12, and $5 per day for our 9 year old as gratuities. This was in ADDITION to the 15% tipping that is AUTOMATICALLY charged for any beverages. My husband didn't realize they were charging 15% on drinks and would add a buck every time he signed a receipt. We also tipped extra on premium dinners as the service was outstanding. LAUNDRY? Shockingly enough, there was a mini laundromat on our floor (11th). That was a mixed blessing because it meant I could do laundry if need be. All of the sudden, clothing rationing went out the window and I found myself doing laundry on my vacation. That's the life of a mom. OVERALL: The ship is huge, lovely, mostly clean (our stateroom's mirrors and windows were smudged, and we actually found a half eaten slice of pizza under our bed), but VERY crowded. I don't recommend this cruise to anyone wanting to get away from people. Take a Windjammer cruise if you want solitude. The cafeteria food is just okay, but you can get burgers, fries, fried foods, salads and the like cooked to order at the Blue Lagoon restaurant 24/7. Then there's room service, but the menu is quite limited and they're not willing to make any exceptions. We would get food at Blue Lagoon and take it back to our room if we wanted to sit because that restaurant was always packed. Would I take an NCL cruise again? Probably not. The one big benefit is the freestyle dining, but you do need to pay the extra cover charges if you want to eat GREAT food. I wouldn't recommend this ship to families who want to spend family time together, but if you are okay putting your children in day care, you can have adult time. The port visits were entirely too short and their private island was pathetic. And, although the two adults cruised for "free," all the upgrades and bringing the children cost over $3,600, so it wasn't necessarily "free." Read Less
1 Helpful Vote
Sail Date: September 2018
I have traveled many times on cruise ships. However, this was my first time on NCL. I chose NCL because a group of friends were traveling on this ship to Bermuda. Before my trip I needed to get in touch with a representative of NCL and on ... Read More
I have traveled many times on cruise ships. However, this was my first time on NCL. I chose NCL because a group of friends were traveling on this ship to Bermuda. Before my trip I needed to get in touch with a representative of NCL and on both occasions it took over 40 minutes of being on hold before I reached someone. These two reps were very helpful, but who needs to be on hold for 40 minutes? I have pictures to document this since this is poor customer service. I wouldnt bring this up, but since I went on the cruise from Boston to Bermuda and all the things wrong with this trip, I needed to bring it up. It makes sense that the cruise diverted to Nova Scotia and Maine when it was supposed to go to Bermuda and we shouldnt be put in harms way of a hurricane. However, no attention was given to the new itinerary and in fact the crew was cut and made for a dirty, unresponsive cruise experience. The ship had cups and dirty trays everywhere. The elevators where over run with guests. The restaurants; even the main dining had long waiting experiences. The staff at O'sheehans Bar was unresponsive and even rude. The Bimini pool bar and grill was closed most of the time causing overflow at other bars around the pool. There was no staff to take any drink orders around the pool, we even had someone approach us and take our drink order who was a guest. The gym was decent. The pool area for kids looked like something crafted / painted in a day by 2nd graders and belonged in the projects. Los Lobos, La Cucina and Cagney's were worth the extra $ for dinner. The cafe garden was over run, crowded, and you would have thought no one had eaten before and couldnt get enough. The guests were like hungry locus on a crop. The guests were angry, drunk and clearly not enjoying the new itinerary. The entertainment was decent. The casino was decent but the casino bar was horrible with long waiting times and I had to get my own drinks on a number of occasions while playing black jack; even after asking for service. The best bar on the ship was Gatsby's Bar. The wait staff was always available and very friendly. They kept their cool and they were servicing not only the Gatsby bar but the overflow from the horrible casino bar, La Cucina and Le Bistro and they did an amazing juggling act. Leila needs special mention since she seemed to be at that bar often and always with a great attitude and smile. The excursions were boring; really nothing to do however Bar Harbor Acadia park was nice; who needs more shopping and bars? I would never recommend this trip; if anything go to Alaska or anywhere else but there is nothing worth seeing on this adventure. I cant believe with the beverage package you can not get bottled water or that it doesnt include the minibar. Read Less
1 Helpful Vote
Sail Date: September 2018
Booked a 7day Bermuda cruise and was sent on a 7 day Canada & New England cruise on the day of departure due to Hurricane Florence. I am glad they chose to keep everyone safe but am shocked at what they chose for a contingency plan ... Read More
Booked a 7day Bermuda cruise and was sent on a 7 day Canada & New England cruise on the day of departure due to Hurricane Florence. I am glad they chose to keep everyone safe but am shocked at what they chose for a contingency plan (since the Norwegian Escape sailing out of NY still went into the Caribbean). I feel Norwegian could have done several things differently to help ease the pain of the unfortunate itinerary change. 15 mins early is on time...arrived roughly 15 mins early for our requested embarkation time but had to stand around for an hour or so while they prepared the vessel. They did not have enough chairs or space for all the guests waiting. Definitely an area to improve upon as my boyfriend has a titanium hip from serving in the army and long periods of standing can be quite painful. I was told by several people that an itinerary change of this magnitude is quite uncommon but working in the customer service industry was taken aback by the poor customer service displayed both on and off the ship when we were told they were going to do everything in their power to make the situation better. No refunds for a cruise of lesser value, no credits towards future cruises or onboard spending, no complimentary upgrades at all - they even refused to honor a $4.00 speciality coffee even though we had the unlimited beverage package covering drinks up to $15.00. We did encounter some hidden charges (you're taxed on purchases while in US ports) that could have been avoided had better signage been displayed for first time cruisers not familiar with the process. We also opted out of the insurance which we were pleased with because we'd only get 75% of our money to use towards a future cruise. The shows on board were great, impressive to see such choreography with such little space and time. Well rounded variety for all ages and something to do at all times. The concept of an all inclusive cruise is incredible. I'm assuming if we had gone to our intended destination or something comparable my judgment would not be as jaded. The included venues had good food, and the freestyle dining made things easier. We are going to try again but with a different cruise line. I hope your luck is better than ours. Read Less
2 Helpful Votes
Sail Date: September 2018
Our itinerary was changed the morning of the cruise from Bermuda to Canada. We had no time to repack and were not prepared for this destination at all and the cruise line was rude, curt and less than accommodating in every way. Our room ... Read More
Our itinerary was changed the morning of the cruise from Bermuda to Canada. We had no time to repack and were not prepared for this destination at all and the cruise line was rude, curt and less than accommodating in every way. Our room was extremely loud, it sounded as if they were working on the ship with a steel drum and hammer all through the night! I had to purchase ear plugs. The heat was on in the room even though I had the a/c on the lowest setting. The onboard smoking allowed in certain room wafted everywhere!!! They had us stop at 4!! Yes you read that right four different ports, with zero time at each one to do anything, save their lame excursions. Was not worth the time or money and we will never - never book with Norwegian. All the thumbs down!!! The next time I choose to go to Bermuda we will fly!!! Read Less
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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