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2,754 Norwegian (NCL) Caribbean Cruise Reviews

Chose this cruise because we wanted to sail on the new ship. Encore is a beautiful ship but lack of pool space is a serious problem! And to top it off, Vibe now has fee which really is not right, especially because there was never a seat ... Read More
Chose this cruise because we wanted to sail on the new ship. Encore is a beautiful ship but lack of pool space is a serious problem! And to top it off, Vibe now has fee which really is not right, especially because there was never a seat at the pool. We loved Teppanyaki!! The food was outstanding as was Cagney’s! Los Lobos was not very good and the service was terrible. The buffet was always delicious and fresh. The behind the scenes tour was very well done and we really enjoyed seeing how the ship operated! Everyone was so friendly! We loved the shows in the atrium and saw the Beatles three times! They were fantastic! We also loved the Choir of Men! We only did one shore excursion and it was okay. The stop in Puerto Rico was a waste of time. We walked around but there was not much to do and shore excursions were way overpriced for what they were. Overall, we had a great time! Read Less
Sail Date March 2020
This cruise line always delivers the best 1- food ( we ate sushi x3 went to a fish/ meat restaurant and also to a pub all were excellent A- buffet excellent choices for all dietary restrictions ( just need to ask inform them B- ... Read More
This cruise line always delivers the best 1- food ( we ate sushi x3 went to a fish/ meat restaurant and also to a pub all were excellent A- buffet excellent choices for all dietary restrictions ( just need to ask inform them B- a la carte restaurant C- multiple bakery gelatos ice cream eatery 2- entertainment A-Broadway shows ( saw kinky boots: it was entertaining but lacked of energy that day B-multiple live bands ( saw the Beatles twice guns and Rojas a few time etc... C-top notch comedians Rooms We upgraded to a junior suite with balcony space was good even had a bath Very Clean the only problem we were on the 9th floor over live music so quiet time was only after the show were done ( 11:30 pm almost every night ) But the cruise line offered us to change rooms gave us a complimentary supper they suis so much to make sure everything would be perfect Staff The staff is amazing Polite respectful Read Less
Sail Date March 2020
We had a mid ship mini suite on the Encore. There was plenty of storage and a gorgeous bathroom that had a double sink and a step in shower. We booked all our entertainment and dining either online before we embarked or the day of ... Read More
We had a mid ship mini suite on the Encore. There was plenty of storage and a gorgeous bathroom that had a double sink and a step in shower. We booked all our entertainment and dining either online before we embarked or the day of embarkation. We had absolutely no problem scheduling all the things we wanted to do. Anyone who complains about doing this is flat out not computer literate or they are not calling NCL. The food in the free restaurants and Specialty dining was excellent. The service was top notch. Once again those that are complaining must eat 5 star quality at all their meals! The ports were all well scheduled and embarkation and debarkation was a breeze. The ship does not move anymore than other ships we have sailed. We have been on Disney, Holland and Royal Caribbean and NCL compared with all of them. Now people have complained about seating at the pool. Well I am here to tell you that all the pools on the 15 voyages we have been on are small. If cruise lines made them bigger there would be no seats to speak of. Get a balcony if u don’t like crowds. We would sail this ship again in a heartbeat. Read Less
Sail Date March 2020
I chose this cruise because my senior community was running a group trip including bus transportation to/from NY port. Embarkation was orderly, but the lines to check in were very long, but once we got to the desk it was a breeze from ... Read More
I chose this cruise because my senior community was running a group trip including bus transportation to/from NY port. Embarkation was orderly, but the lines to check in were very long, but once we got to the desk it was a breeze from there. We ate lunch at the maining dining room then our rooms were ready. Our balcony cabin "BA" was the only balcony room choice we had. We did try to upgrade to Jr. Suite but I guess since we were in a group reservation, it was not available. The room and bathroom size was the major disappointment on the ship. Altho the balcony itself was a nice size, the bedroom area was difficult for two people to maneuver around, constantly needing to step aside to allow other person to get by. Bathroom: shower size was fine for us, but the toilet area was ridiculously small. I don't know how an over weight/size person can sit on toilet without banging knees on wall. My sister and I are both under 5'2" and it was a challenge. Ship is a good size overall with plenty of places to gather for reading/games/cards, etc. We really enjoyed the Atrium area, to sit while room attendant cleaned our room, to watch participate in daily tv games. I did expect the main pool would be a bit larger, but I am not a pool person so it didn't directly affect me. Plenty of great activities in pool area. Ferdie out Cruise Director was exceptionally good. He was everywhere ! Plenty of energy ! Joey too ! We did not eat in buffet area due to Coronavirus fears. Main dining room was slightly disappointing. The windows (some) were encrusted with something preventing total view, they really need to replace those. Loved the floor to ceiling windows though and views were great. Food in main was average to very good. We preferred the Magenta dining room (complimentary) for dinner, better choices. If anyone said they were bored, they need not cruise because there were more events for all ages that we had time for ! Shows were great, we mainly went to Spinnaker Lounge, not as over-crowded as Stardust Theatre. Our room was 9064 and our room attendant, Kadek Yogantara, was fabulous and so accommodating. All the staff were excellent. Read Less
Sail Date February 2020
We enjoyed getting away to the warmth of the Caribbean and overall enjoyed our cruise very much. Getting on the ship in New York was tedious since they were diligently checking all passports to see if people came from or traveled to the ... Read More
We enjoyed getting away to the warmth of the Caribbean and overall enjoyed our cruise very much. Getting on the ship in New York was tedious since they were diligently checking all passports to see if people came from or traveled to the Corona Virus infected areas. It took over two hours to be processed and by that time the only area open for lunch was the buffet which my husband and I had already agreed to avoid. What we didn't like about the buffet area was that the crew did not serve the food as we have experienced on other cruise lines. Instead, they just had tongs out in front of all offerings and each person in line touched them, one after another. Even with the "Washy Washy" stations we found it to be too unsanitary and avoided it. The crew was efficient and very courteous and we have no complaints at all there. We were on the Gem about 6 years ago and it appears to have been upgraded in numerous areas. We had a balcony room and the bathroom and shower were new as well as the closets in the cabin. The King bed was very comfortable so we give thumbs up to our accommodations. One of our chosen perks was Specialty Dining so we had the opportunity to try 5 of them. Our favorite was La Cucina (Italian cuisine) and we ended up going there twice because it was so delicious. We had excellent entrees at Cagney's Steakhouse, but the side dishes were cold. We actually pointed this out to the person in charge so they could correct the issue, but when we spoke to other passengers later in the week who had also gone there they said the same thing. No one at our table of nine ate them and since the menu was ala carte each side had a price tag of $7.00 apiece. This was a pricey waste of money. I'd avoid the side dishes at Cagney's. Le Bistro (French) was very good also. The Creme Brulee was one of the best I've ever had and I'd actually recommend the filet mignon dish here. The Dover Sole that I happened to choose was rather bland and too pricey for what was served. The only specialty restaurant that we were disappointed in was Moderno (Brazilian). The salad bar was very nice and we really enjoyed the Parmesan encrusted pork loin and the grilled pineapple, but some of the meat offerings were very tough, such as the sirloin and the lamb. The entertainment aboard was not particularly outstanding, but adequate. The comedian in the Stardust was funny, the country western review was great, and the juggler was talented. The rest offered in the main theater was bland. However, there would often be two or three shows in different venues offered at the same time rather than spacing them out so you could only go to one and miss all the others. Except for live music poolside once we hit the warm weather the music in lounge areas didn't really start until about 5:00 pm or so. If you weren't a person who wanted to listen to a lecture, play Bingo or participate in Trivia or Deal or No Deal there was a void in entertainment during the early afternoon hours between lunch and dinner. We opted to take two beach excursions while in port. The best bargain and experience was The Carlise Beach Break in Barbados. We got a short bus tour of the island and upon arriving at the beach we were offered a rum punch or a bottle of cold beer, had a lounge chair and an umbrella, all for a cost of $49 per person. The other beach we visited was Magan's Bay in St. Thomas. Another lovely beach, but didn't compare with Barbados. This tour cost $59 per person and did not come with any extras. Renting a chair was an extra fee and no umbrellas were available. There were numerous picnic tables so we were able to drop our beach bags there and simply lie on our towels on the sand. We only had 2 hours to spend at the beach here because our ship was leaving port at 1:00 pm which didn't leave us much time to enjoy this pretty island. Disembarkation from the Gem was confusing. Once we received our colored luggage tags the day before there was little communication from the ship as to how disembarkation would happen. We didn't know where we should gather to wait for our color to be called and didn't know where the gangway was going to be set up and what deck the exit point would be. If you were in your room you couldn't hear announcements and had to open your cabin door to hear anything. We just felt instructions could have been clearer to make the process go smoother for all concerned. Overall, we enjoyed this ship and would travel on it again in the future. Read Less
Sail Date February 2020
The itinerary and the place of embarkation. the ports we visited would of been nice to stay longer. I enjoyed the anytime djnner. My inside cabin steward was great. Always spoke and always used the first name to say hello. I think that ... Read More
The itinerary and the place of embarkation. the ports we visited would of been nice to stay longer. I enjoyed the anytime djnner. My inside cabin steward was great. Always spoke and always used the first name to say hello. I think that I will cruise again out of New York and will cruise with Norwegian many more. The cruise was a great time to meet new people and a time to enjoy the cruise with my partner. The staff did everything to keep ya happy and the Washy Washy lady was great. With the Corona virus going on it was good that the cruise line checked your passport to see where you been to keep everyone safe. Oh yea having breakfast everyday in the dining room was a great asset before going on the islands. The casino needs some smoke filters in there. Thank you Norwegian Cruise company for a great trip Read Less
Sail Date February 2020
Enjoyed restaurants especially La Bistro had 2 excellent experiences there. Loved the ship size felt lines were not as long as on Escape and Breakaway. Cabin space small compared to other ships especially since we had a family size one. ... Read More
Enjoyed restaurants especially La Bistro had 2 excellent experiences there. Loved the ship size felt lines were not as long as on Escape and Breakaway. Cabin space small compared to other ships especially since we had a family size one. Our family size ocean view cabin on the Escape was such an impressive experience that we were expecting the same on the Gem. Also no lower deck outdoor space to enjoy as on the bigger ships. Hopefully when the ship gets refurbished they will improve that. Service was excellent throughout the ship. Entertainment could be improved also missed the dueling pianos which showcases on the larger ships. Last year we saw the Choir of Men twice. Such a phenomenal show hoping that it would be on this ship but disappointed that it was not. All and all our experience was a very pleasant one and looking forward to the next Norweign cruise. Read Less
Sail Date February 2020
Wow. First time on the Gem. I was impressed by how attentive the entire staff was. From the executive officers (who were ALWAYS approachable) all the way down the line, everyone made us feel welcomed. The Cruise Director (and staff) ... Read More
Wow. First time on the Gem. I was impressed by how attentive the entire staff was. From the executive officers (who were ALWAYS approachable) all the way down the line, everyone made us feel welcomed. The Cruise Director (and staff) were fun, funny and totally involved with the passengers. The stage shows were excellent. We went to Blazing Boots and Get Down Tonight, both were high energy and very enjoyable. The comedian (Frank Thomaston??) had us laughing so hard we could barely breath! Specialty Dining was Top notch. From Cagney's and Moderno to LaCasina the food and service was exceptional. The buffet was very good for a buffet, finding high end items available thru out the cruise(prosciutto ham, civiche style seafood salad, smoked salmon, etc...). Meals in Grand Pacific were elegant and a complete reminder of what cruising is all about. The selection of ports and excursions was good. Personally didn't care for a couple of the excursions we selected, but we learn for next time. Over all, this was an amazing 2 week escape from reality that was long overdue. Read Less
Sail Date February 2020
Just returned on Friday. The ship is the perfect size. We had very smooth seas. The specialty restaurants were hit or miss. First time to Cagney it was extremely crowded but service was good. Next visit we waited over an hour for entree. ... Read More
Just returned on Friday. The ship is the perfect size. We had very smooth seas. The specialty restaurants were hit or miss. First time to Cagney it was extremely crowded but service was good. Next visit we waited over an hour for entree. We cancelled our third visit. LeBistro was always good. Husband had Escargot . Said it was delicious. I favor their lamb chops. Moderno was good and salad bar the best in the ship. Teppanyaki was fun. But way too much food. Enjoyed O Sheens. Our suite was lovely. I highly recommend the Haven, our concierge Alex was the best we ever had. The ship seemed to be constantly cleaning for germs. There was no obvious signs of concern for the Noro virus. The entertainment was fantastic. There is live music all over the ship. The comedian was extremely funny. Didn’t see any shows. The Gem is the perfect size ship. This was our 4th time on board. Read Less
Sail Date February 2020
The Norwegian Gem was a wonderful ship to get away from the winter blahs in Ohio. We traveled to plenty of warm sunshiny ports with great people and great weather. The ship is small which I like. I meet numerous people and saw them ... Read More
The Norwegian Gem was a wonderful ship to get away from the winter blahs in Ohio. We traveled to plenty of warm sunshiny ports with great people and great weather. The ship is small which I like. I meet numerous people and saw them several times throughout the cruise and we would talk like lifetime friends. Everyone was happy and worked their butts off to serve you and make the cruise the best for you. I can not say one thing about any worker on the Gem. We left from New York and returned to New York which gave us four sea days. Those became long days but if you don't mind reading and just chilling then you have come to the right place. As for structured activities provided by the cruise ship don't expect many. Night time entertainment was lacking the shows were mediocre at best I went to just to have something to do. Alcohol was plentiful and free flowing with the drink package. Read Less
Sail Date February 2020
We've chosen Norwegian for the past 12 cruises. Friends from Fort Wayne, Indiana, Chicago, Illinois, Indianapolis, Indiana boarded this one. (Our friends from DC and Ottowa Canada will not book Norwegian with us after the Bliss ... Read More
We've chosen Norwegian for the past 12 cruises. Friends from Fort Wayne, Indiana, Chicago, Illinois, Indianapolis, Indiana boarded this one. (Our friends from DC and Ottowa Canada will not book Norwegian with us after the Bliss debacle). We selected this particular cruise for the stops in Bonaire and Curacao. We have visited Curacao in the past and enjoyed the beauty and colors of the island. More specifically Bonaire because the 'B" has always been missing in our island visits to the "ABC" islands. Norwegian pulled Bonaire from our port stop. I was unhappy and wanted to cancel. We were taking my Grand Nephew on this cruise and decided he wouldn't know it was missing so we remained booked. Then the Curacao hit...Who ever heard of a Caribbean port call from 6:00 am until 12:00? Raw deal Norwegian! Then St. Lucia. 2:00 pm to 8:00pm. Lousy. No beach hours there either. We booked a four hour tour, had a great guide and made it memorable no thanks to Norwegian. We are HEAVY casino players. Two of us were "blessed" with balcony cabins so small the beds couldn't be separated. I"m 6'4 and my cabin mate is 6'0. The beds were far too short and we hung over the ends the entire trip. Made for erratic sleeping. Now the balcony critique i enjoy laying with my head on the foot of the bed looking out over the ocean. Not this trip. My balcony had a window cut from the ships steele, and a solid steel wall below the cut out. The room was extremely tight. If my cabin mate was in bed I had to walk sideways to pass between his feet and the cabinets. And having a bucket of ice filled twice a day was ALWAYS appreciated. No more. That stunk of staff shortage. In the casino I enjoyed a very unpleasant encouter with a snippy little five foot man who had an obvious Napoleon syndrome because he got to wear a badge giving him title as one of the many "floor managers". Two friends and I were playing slots for about 1.34 hours in the same machines. We were next to card gaming tables with stacked ashtrays. When we sat down there were FULL ashtrays on each slot machine. The server brought ar least four rounds of drinks, changed the ashtrays during our play and we were having a fun day. Various casino employees engaged us with daily greetings. Then little Napoleon walks up in a huff and with a very snippy attitude tells us "THERE'S NO SMOKING HERE. YOU ARE TOO CLOSE TO THE RESTAURANT ". He took the ashteays. We were all in midplay, had LIT cigarettes, fresh drinks and hundreds of dollars in the slots. I was LIVID. There is no restaurant back there. I complained to the casino manager who obviously could have cared less. I went back once after that. Played a minimal amount. The other three nights....no play. We all enjoyed the steak house and Brazilian restaurant. The last night friends went to the Italian restaurant. One table had a two hour wait, the other two hours and thirty five minutes for very mediocre food. When enquiring about the entrees "we are cooking it now" was the same excuse. After the mess with late disembarking on Wednesday in St.Lucia where it seemed to most it was Norwegians first time to "do it" and the entire bank of non working elevators when we returned. Where the employee in a white uniform watched people get in and push buttons, only to find the elevators were down, with a smile. I asked "Did you know tbese weren't working?". "Yes sir". (Still smiling.). I replied "Why in the hell aren't you telling people"?. She only continued smiling. We also noticed the pools weren't full over the platforms like in the past. It was nice to sit in a few inches of cool water with your legs in the pool. The last night regrouting the pool began. Nice touch. We have a trip to Alaska planned in July. I plan to contact our agent to see if Royal Caribbean has one the same week. Hopefully so. They will consider our casino points and love to have our business return. We only left because of the Freestyle Dining. Another insult. As we are all gamblers with "comp" status, the group renting The Heavens were SHOCKED when they were told only two drink packages and two dinner packages would be given. There were four people. So two had no comps. Business lost there too Norwegian. They won't be back. The Priscilla show...VERY FUN. Burn the Floor. Good Lord no. People throughout the trip seemed to do a great deal of complaining. The ship seemed short staffed and the employees weren't there normal smiling selves. I actually felt sorry for many of them. Overworked. Underappreciated. Undervalued. My days with this cruise line is over. After the problems on the Bliss and now this I'm raising the white flag. Norwegian has over built, short changed and forgotten they would probably want longstanding customers to return. And it seems NCL just doesn't care. The rating given for shore excursions was poor due to hours in Curacao and St.Lucia. plus skipping Bonaire. My friends from Ottowa and DC were on a Celebrity ship the prior week and enjoyed a beautiful day in Bonaire and Curacao. They sent photos to rub it in. Read Less
Sail Date February 2020
This was my 9th NCL cruise and by far the most disappointing. The southern Caribbean itinerary was great, but the short port time was sad and difficult to find excursions. In Curaçao, we had 6am to 12 pm port. This was silly and ... Read More
This was my 9th NCL cruise and by far the most disappointing. The southern Caribbean itinerary was great, but the short port time was sad and difficult to find excursions. In Curaçao, we had 6am to 12 pm port. This was silly and definitely not enough time to enjoy the port. The Epic has major issues with the water system. We had a plumber on our room 3x, due to toilet issues. Some passengers had to wake up and walk to the spa bathroom many nights. Others had leaking showers that had loud suction noises all night. We heard about one rooms shower spurting black matter out and bubbling up from the drain. The staff level did seem short. Lines for drinks at bats was not uncommon. Waiter service at the pool was sporadic and dirty plates and dishes were left on tables by the pool. A lot of complaints stemmed from a lack of the little things. No towel animals in even the Haven cabins, no grape jelly in the main dining rooms for breakfast, the officers dinner being canceled and the nit picky charges for things that made no sense; like espresso at main dining room but Irish coffee with liquor not being an up charge. NCL has missed the mark. As the shops get bigger, things get sloppy. Cruising is a luxury, but this cruise did not feel luxurious. The personal attention that you expect on vacation was not felt on this cruise. Read Less
Sail Date February 2020
I have gone on 6 cruises mostly with RC. After this experience I will never go with the Norwegian Epic ever! We just got back. Traveled end of Feb 2020. I will give you the pros and cons of our experience Pros -Food was great, ... Read More
I have gone on 6 cruises mostly with RC. After this experience I will never go with the Norwegian Epic ever! We just got back. Traveled end of Feb 2020. I will give you the pros and cons of our experience Pros -Food was great, Loved the crepe station in the buffet -lots of dinning options,  -ship/room decor was nice,  -entertainment was good. (best comedians ever!) Cons -The ship has no idea how to control 4000 people!  Never have I ever seen such lines! -The line ups to get on and off the ship at each port was about an hr long wait! No Joke,  IT WAS RIDICULOUS! Good luck if you booked a private excursion!   -Ship was late leaving ports and late arriving!  No one was happy with arriving late at the port when we only have a couple of hrs there .-The itinerary wasn't good. We left Aruba and sat at sea circling Aruba for a day then arrived at the island right beside in Curacao, very disappointed we didn't get longer at the port, wish I had noticed the terrible port times before I booked!  I should have paid attention, arriving in Curacao at 6am then leaving at noon is terrible.  (In the past RC Cruise lines offered full days at each port) -line ups in the Buffet was crazy long in the morning especially for the omeletts -The theatre was so small we had to make reservations and when we found out we needed reservations several days before the show they were already sold out.  We have never had to make reservations on any ships before, so we had no idea! -the Ship was very under staffed!  Dinner service in the dining room was over 2 hrs!  most nights it took forever for any food to come! -Ship was so under staffed that they didn't even open any waterslides on the sea day. I asked why it wasn't open and staff said because it was windy but the following day it was finally opened and it was very windy that day, I assumed because of staffing issues? -They had a Cirque du Soleil show, they were charging an extra $25 per person to see the show!  We shouldn't have to pay extra to watch entertainment! -We love sitting with other couples at dinner to visit, but on this ship if you want to sit with someone you have to make arrangements in advance then make a dinner reservations.  Most of the dining room was couples tables.  We never did get to sit with anyone.  -The layout of the ship is terrible, no open areas to walk across, had to constantly walk around casino tables and dinner tables, too crowded to walk anywhere!   -Lineups for elevators was crazy!  We took it once and never again!  people squished on like sardines probably because it took so long. -the room had a stupid layout.  The toilet was right beside the bed!  I can sit on the toilet and touch my bed!  not very romantic to me! - NCL doesn't offer any towel animals on their ships, they said to cut down on laundry. Read Less
Sail Date February 2020
My wife and I had been on Epic twice before this cruise so when the opportunity to go to the ABC islands out of San Juan we jumped at it. Without notice, without any explanation, and after the cruise was paid for and after the airline ... Read More
My wife and I had been on Epic twice before this cruise so when the opportunity to go to the ABC islands out of San Juan we jumped at it. Without notice, without any explanation, and after the cruise was paid for and after the airline arrangements were made, the itinerary was changed dramatically. Bonaire as a stop was dropped and we had a day and a half at sea between Aruba and Curacao. The stop at Curacao was for 6 hours starting at at 6 AM. My wife and I had breakfast at 7:30 and walked over to the usual suspect shops for about one hour where the boat docked. All of this came after 36 hours of the ship doing figure eights in Caribbean killing time when we were supposed to be in Bonaire. I could be wrong but two consecutive nights at sea seemed to exacerbate the over the top drinking and gambling on this cruise. The stop in St. Lucia was also only 6 hours but at least it was 2 PM to 8 PM. Having whined about the itinerary, let me state that the entertainment was excellent. The Burn The Floor Review while not to my taste was well attended and appreciated. Priscilla Queen of the Desert was very funny and professional. The Cirque Show(including the included dinner) was great. The Beatles cover band was very good. The food at the Taste dining room was excellent. We went to three premium restaurants: Le Bistro and Toppanyaki were excellent; LaCuccina was ok. Our cabin while small was adequate and well serviced by the cabin steward. If you are thinking about cruising to these islands, think Celebrity. We are repeating to the ABC's in December on Celebrity. Read Less
Sail Date February 2020
The rooms used for shows are too small for that many people. We had to be in line for an hour before the shows even started. This is our first time sailing with Norwegian and I would not sail the epic again. Why were the Beatles put in a ... Read More
The rooms used for shows are too small for that many people. We had to be in line for an hour before the shows even started. This is our first time sailing with Norwegian and I would not sail the epic again. Why were the Beatles put in a small, crapy room, when we couldn’t get in for a show we tried to get in there, guess what? Dining was great in the two big restaurants, the one in the middle was Bad, we never did get served there. Ports, the worst! I have never been on a ship with those changes, 6:00 to 12:00 in the morning! Then 2:00 to 7:00 at night on another. I don’t drink and I don’t gamble so that wasn’t for me. I go on a cruise to see these different islands. The cabin was spotless, very clean, and very helpful. I had to call about the safe and they were there in 10 minutes. I have never used the toilet and had to wash my hands outside on any other ship I have been on. The excursions, I had to go outside the ship for something new, the times were changed and then finding something to do in Curasau, the busiest time in St Lucia to get back. Read Less
Sail Date February 2020
We booked this cruise based on the itinerary. We were particularly keen to visit Curacao, which offered a whole day on the island. Alas, things changed. We were scheduled to arrive in Curacao at 6AM (you read that right) and depart at ... Read More
We booked this cruise based on the itinerary. We were particularly keen to visit Curacao, which offered a whole day on the island. Alas, things changed. We were scheduled to arrive in Curacao at 6AM (you read that right) and depart at 1230PM. One port was excised all together. No believable explanation was ever extended. We were, in a word, miffed. We resolved to make the best of it. Multiple reviewers have used the "Good, the bad and the ugly" structural method. It is appealing, save for the done-to-death feel. I wanted to shift the focus - "The steaks were tough as Sister Sara's Mules." Maybe "Norwegian will show you a good time...for A Fistful of Dollars." "Once Upon a Time in the West...ern Caribbean." Nah. That's too much work for what was a fabulous cruise. We took the Southern route, anyway. Norwegian Epic is a big, clean ship that looks a little odd. The "Haven" spaces is plopped just above the bridge in a blockhouse-style architecture. It does funky things to the ship's lines. No matter, we weren't aboard because it was pretty. The ship itself is easy to navigate, logically put together, except... Some ships are built around a promenade deck. Epic seemed built around the casino, which emanated cigarette smoke two decks above it. Boarding was stupid easy. We arrived precisely at the time on our boarding pass, in an area frequented by "Phone App" drivers, documents in hand. We never stopped moving, to the point we were juggling pens and papers filling out the "I haven't had a Corona in weeks" forms on the fly. Thirteen minutes, from when we got in line to enter the building and when we crossed into the ship. Pro tip - we were dumped into the Deck Four ingress/egress point, which jammed up in front of the elevators. Gentle "excuse me" requests didn't work. We had to push our way to the staircase. The food on board was excellent, with the usual cruise ship caveats. Portions in the MDR (we chose the Manhattan) fluctuated, sometimes modest, sometimes generous. There was acceptable variety most nights, sometimes really good dishes were offered. Service was quick and efficient, although the servers weren't as conversational as other lines. It was unusual if a server would linger for more than superficial pleasantries. They did keep our wine glasses full! The specialty restaurants offered food that was about the same level as the MDR. Cagney was fine - the steaks well presented. The Italian restaurant was also good, the food rich and flavorful. The hibachi restaurant was disappointing - way way too much reliance on soy in the seafood dishes. The steak, however, was incredibly good. The buffet - standard. Nobody does scrambled eggs well. The omelet lines moved quickly, and smaller ready-made omelets were available. Multiple sanitizer stations were available, so one could hose down your hands after handling tongs. There was enough variety to allow an excellent choice of options. The coffee was surprisingly good, plentiful and many stations available. The pastries were okay, except for the muffins - to absolutely die for. Best ever, on any cruise ship. We liked the cabin layout, although a couple of features were perplexing. There is plenty of storage space, the bed was very comfortable and - once the guy in the next cabin explained the system - the lights were wonderfully useful, with a logical pattern. The bathroom layout, with shower and head in different enclosures, worked extremely well. The sofa, if that's what it was, was useless. It had a sort of wave design that created an angle every place one might sit. Annoying. Our cabin attendant was fantastic. Helpful, efficient and very nice. She made our stay very comfortable. The bar service was spotty. We found a covered area on the pool deck to read and write, spending hours there over four days. We got bar service once, and had to attract the attention of the server to get it. Often, they would walk past us with a thousand yard stare. Getting served at the pool bar was an exercise in patience - the bartenders worked hard and had a system, but by mid-afternoon the other cruisers were pushy and very loud. Service in the other venues were about average, with the wait staff not always in evidence. We went to one show, Priscilla Queen of the Desert. It was lavish, to put it mildly. It was loud, flamboyant and unpredictable. It was also touching in spots. We loved it! The music and dancing were amazing, the cast extremely talented. Total recommend. The port calls - erratic. Aruba cabs were expensive, and service in the beach bars slower than even island time might suggest. St. Lucia was a traffic nightmare, and we were lucky. Groups of people were still coming aboard 30 minutes after we were supposed to shove off. Curacao was easily negotiated on foot. We loved St. Kitts - pay attention to the folks hawking bus tours. They are excellent, well worth the $20 per we spent. Debarking - as stupid simple as getting on. Ten minutes. We were not sure about Norwegian once the itinerary changes took place. We were ready to be disappointed. They delivered an excellent product. We enjoyed the whole voyage, in spite of ourselves. Read Less
Sail Date February 2020
Last year we sailed on the NCL Getaway this same week. This year we tried the Epic. I loved this ship. It is huge (aren't they all?), and pretty. We chose a cabin layout with the bed closest to the balcony, which allowed us more floor ... Read More
Last year we sailed on the NCL Getaway this same week. This year we tried the Epic. I loved this ship. It is huge (aren't they all?), and pretty. We chose a cabin layout with the bed closest to the balcony, which allowed us more floor space upon entering. Passing the foot of the bed is strictly a one way zone! The cabin had a lot of storage space, and the toilet - shower - sink configuration worked beautifully for us. The enclosures are frosted, so for a couple or a family with younger children this should not present a problem. We found everyone on staff to be friendly and helpful. Spanish was probably the most heard language. Some of the waiters and bar staff were difficult to understand. Perhaps we are just losing some of our hearing facilities. The shows were superb, especially the adult comedy shows. We loved Spice H2O, and locating open loungers was not a problem. The same can be said for the loungers by the central pool. We saw very few children traveling this week. We used the Casino a lot! This Casino is really large for a cruise ship. If you like to gamble, you will not be disappointed with the options in this casino. The food was good and plentiful in the Garden Cafe (the 24/7 buffet). Le Bistro was fantastic!!!!!! La Cucina was not. And I will be polite here and say no more about this restaurant venue. Perhaps we just experienced it on an unfortunate night. In general I would give the food on this ship an A-. The ship was very clean. The general announcements over the speakers are difficult to understand, again because of the language accents. Our balcony was a wonderful space, large enough to hold 4 if necessary, and more than comfortable for the two of us. We chose not to upgrade our cabin because I had chosen it with consideration of location. We were in cabin 13201. This was very close to the elevators, which we rarely had to wait for! I would go back to this same cabin without a hesitation. I would chose to sail on this ship again. It was clean, friendly, well laid out, and smooth sailing! I find it imperative to do thorough research and planning before boarding a ship. I use a small three ring binder to hold all documents and scheduled events and excusions for each day aboard. Many guests complained about not being able to acquire excursions or reservations in restaurants, etc...This is the result of poor planing on the part of the guest, not the ship's staff! Do yourself a favor by taking care of all the details before you board, then just relax and enjoy beauty of the sea! Read Less
Sail Date February 2020
Hoping you are comfortable, because this one will be a long one... This year, we decided to try a cruise to see if it was 'for us.' With some destinations in mind, and only a specific date range free, we searched for options. ... Read More
Hoping you are comfortable, because this one will be a long one... This year, we decided to try a cruise to see if it was 'for us.' With some destinations in mind, and only a specific date range free, we searched for options. We chose Norwegian because it had an excellent record for cleanliness, and high ratings for customer satisfaction, and because the Epic was going to destinations we wanted to visit. We spent a week on the Epic, departing from Puerto Rico and sailing to Aruba, Curacao, St. Lucia, Saint Kitts and back to PR. As we had not been to San Juan before, we added two days to walk the Old Town and see the sights. We both found that really enjoyable, and appreciated the warm people and learning about the history of Puerto Rico and the role it has played over the centuries. One thing we had not considered was that the original itinerary included Bonaire, so when that was removed (prior to our purchase of the cruise), it meant we spent an entire day at sea, going in circles between Aruba and Curacao, burning fuel and going nowhere. I imagine it is the less expensive option to port fees, but it seemed a bit nonsensical to be so close to these ports and not be able to spend more time in one or both of them. Overall, it was a pleasant experience. We selected a mid-ship cabin with a balcony, specifically on the port side to get the best views and sunsets on the return portion of the trip. The cabin was fine, personally, the split bathroom setup was not an issue. Lots of storage and closet space, two North American plugs and two European plugs under the counter, and USB access on the side of the TV. Another outlet is located inside the mirror over the sink. The beds were comfortable, and we ordered extra pillows. We travel with a recharging kit that uses a USB hub and several phone adapters to maximize valuable outlets. In this case, we didn't need to use our European adapters for the Euro outlets. We were able to charge two phones, one camera battery and a laptop using the kit and the North American plugs with ease. One other thing we travel with is a small USB powered fan to move air in hotel rooms. This was a lifesaver in the cabin as it was so warm outside that opening the door at night for a refreshing breeze did not work out as planned. The AC was strong and appreciated. The ship was clean. Really clean. We booked in November and researched cruise lines and their records for norovirus issues, and Norwegian was the best. The Epic had no reported issues for years, which increased our confidence. And now with the coronavirus issue, we noticed cleaning and disinfecting underway at all times and in all the public areas. It was good to see the cruise line's prevention practices were in place. Boarding and departing the ship at every port was quick and efficient. We spoke with others after the cruise and learned that this was unusually efficient, so perhaps we were lucky. The ship itself is huge, and it was full, so probably over 5000 people with crew included. We eat early, and the various restaurants were always available, yet busy. We dined at the 15th level buffet for breakfast, and enjoyed fresh fruit, omelettes and perhaps a few more potatoes than we should have. The variety is good and allows for a different meal each morning. Lunch was generally light, but the dinners were where we had the most interesting experiences. Our package included three premium restaurants, and we chose the Japanese, Brazilian and the French restaurants. In theory, these were good choices. In practice, not so good. To be fair, the Japanese restaurant was pretty good. Our chef was entertaining, the service was fine and the food was great, especially the steak and prawns. The chicken was overcooked, but I'd rather it be a bit tough than under cooked, so maybe I am being a bit critical. The Brazilian restaurant was where the wheels fell off the cart. Having visited Brazil and having dined at one of their steak houses, I can confirm the Brazilians know their meat and how to prepare and present it. Every cut at this themed restaurant, from the lamb to the steak was saturated in salt. Some cuts were wrapped in bacon and cheese, not something one would see in a Brazilian steak house. At the end of the meal, my plate was filled with half eaten pieces of meat, a waste of food as well as a disappointment. We had a similar experience at the French restaurant. Our inquiries on alternatives resulted in advice to plan ahead and give dietary notice 24 hours in advance, which seemed a bit of an overreaction given the concern. In the ship's defense, the Executive sous chef came out to see what could be done and was very pleasant. In fact, pretty much everyone was pleasant, they just were unable to provide salt free options. Preparing foods in advance is understandable given the number of meals made each day, but some flexibility needs to be in place as well. Where the ship excelled was in the complimentary restaurants. We found the service and the food in Manhattan and Taste to be superior to the themed specialty restaurants, and the servers were able to provide food that was not salted. So if you find yourself not able to secure a reservation in the specialty restaurants, all is by no means lost. Entertainment was good. The Cirque show was very entertaining, and intimate as it is a small theatre. The food at that show was pretty mediocre, and getting a glass of wine seemed to be asking too much, but the show was worth the time spent. We popped our heads in to see the Priscilla and Burn the Floor shows, but ultimately left as they were not our style of entertainment. Really enjoyed the Howl at the Moon comedy shows, with three comedian/musicians taking requests from the audience. The included on board wi-fi was a struggle, not so much because of the coverage, which was fine but as it was a metered connection and the process of logging in and out was unreliable, so minutes were lost and stress was gained. There are options to purchase more time, but it isn't cheap, so keeping within the original allotment was our plan. And, we were a bit surprised with how much direct sales there was on board. It was constant, everything from pre-paying your next cruise to all of the various products for sale on board. For us, it was too much, we don't appreciate being bombarded with sales pitches. And, Norwegian is persistent with their direct marketing at home, as well. We receive a solicitation about every ten days for upcoming cruises. It really is excessive and counterproductive. The four ports of call were all pleasant. We walked around town and hit a beach in Aruba, and just walked around in Curacao. We went on two shore excursions in St. Lucia and St. Kitts. The Island Splendour on St. Lucia started out interesting, but turned into a series of brief stops intended to flog souvenirs. It became a bit shabby toward the end. We took a city tour and beach transfer on St. Kitts, and the driver was excellent and provided good information on the island and the capital city, and then dropped us off at a wonderful beach for a few hours. We learned at the beach that a cab ride from the ship was about $3.00 each way, so that is a much more affordable option if an afternoon at the beach is on your agenda. We went to Frigate Bay, just east of the port and it was very nice. Overall, a good experience, and a good way to see several islands. Would we cruise again? Perhaps in a different environment such as a river cruise, but probably not in this format. But, you have to try everything once, I have been told. 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Sail Date February 2020
We wanted to do a cruise to the ABC islands and we used our cruise next deposits for this cruise on NCL EPIC. First the good - we loved cruising out of of San Juan. That port draws in older crowd and that suits us. There were minimal 20 ... Read More
We wanted to do a cruise to the ABC islands and we used our cruise next deposits for this cruise on NCL EPIC. First the good - we loved cruising out of of San Juan. That port draws in older crowd and that suits us. There were minimal 20 yr olds on the cruise. We loved the ports and the crew on the Epic is the best I've seen in 25 years. The bad: the Epic may be the worst ship I've ever been on. The rooms are terrible, very narrow with the bathroom inside of a closet. No surprise NCL has only one of these in their fleet. She has no mid-ship elevators. So if you book mid-ship like we did (and payed extra for!) you will be walking a lot as you have to go to the bow or stern for an elevator. We still had a great cruise because the staff on this ship is top notch. The itinerary was good but I have to call out NCL on some major problems. They cancelled our port to Bonaire. On the island of Curacao we arrived at 6 am and departed at 12 pm. There was no time to see Curacao. We then arrived in St. Lucia the next day at 2 pm at 8pm. NCL's handling of the itinerary was completely unacceptable. That said we cruised with many terrific people and a great crew...we loved the cruise but NCL could have made it even better without the gafs on the itinerary. Read Less
Sail Date February 2020
We chose this cruise for the itinerary and ship size (not too big but amenities of a larger ship). The itinerary was excellent, although we missed a port (Bonaire) and were annoyed with “after final payment” changes. Tip: We flew ... Read More
We chose this cruise for the itinerary and ship size (not too big but amenities of a larger ship). The itinerary was excellent, although we missed a port (Bonaire) and were annoyed with “after final payment” changes. Tip: We flew into San Juan a day early and stayed right in the Airport Hotel. Sooooo convenient and only needed 1 taxi ride directly to the port the next day. It was clean and had an excellent complimentary breakfast, and hotel staff/manager was great help. Embarkation and Debarkation were better than any other cruise we’ve been on. No lines at all. Ship: I found the layout fine. The casino was huge but we could avoid it by taking a different floor. The smoke wasn’t ridiculous but it would be better if the casino was more contained since it does open up to the center of the ship. The ship was clean and well maintained. Deck space on sea days is definitely an issue. There is not enough space for 4,000 people. We dealt with this by booking the Thermal Spa for the week. Worth every penny. Great amenities including saunas overlooking the ocean, jetted pool, and a private outdoor lounge area. Tip: booking the Thermal Suite cost less than upgrading to a regular balcony. By booking an interior and the Thermal Suite, we had outdoor space that was quiet and great amenities to stay relaxed plus an uncrowded heated pool. Cabin: we actually really loved the inside cabin set up. I was worried that they would be too small, but there was ample storage. I liked a separate shower and toilet. The shower was the biggest I’ve ever had at sea. Only problem was the lighting is WAY too dark. It was difficult to see to put on makeup. Dining: very pleased with the dining options. Only bad meal was in the main dining room for lunch. All specialty dining was excellent, main dining dinner was good, and breakfast and lunch in the buffet was great. The service was excellent. Smiles from everyone, even when we could tell they were under staffed and working hard. Activities and Entertainment: lots to do. The funnel slide was super fun although it was busy so we only did it on embarkation without a wait. Rock climbing wall was good size and sport court was nice. We even played shuffle board and ping pong. The theatre shows were very good but not for the easily offended. Unfortunately we could not see some of the other shows because the venue space was way too small. There were lots of trivia and game shows we enjoyed. Plus dance classes and a fun escape room that all was free. No need to pay for entertainment to keep busy. Shore Excursions: Aruba took excursion with a local company called ABC Excursions. Excellent company and great price. saw EVERYTHING in one day and included lunch. Curacao ship excursion to the Hato Caves and City Tour. Professional and comfortable. Caves were interesting. We would have liked more time to shop in town but they did the best they could with time constraints. It is a beautiful city to explore walking distance from the port. St. Lucia best excursion with the ship! Took a catamaran cruise “between the Pitons”. Got to snorkel, take pictures, and dance on the boat. Clean bathrooms too! Highlight was that this was a late port so we got to see the sunset on the way back to port. Gorgeous island views. Definitely recommend. St. Kitts taxis are easily organized and accessible so no need to book a beach excursion through the ship for double the cost! We like snorkeling, so we went to Regae Beach Bar on Cockleshell Beach ($14 pp taxi ride + $20 for 2 beach chairs and an umbrella). Felt very authentic Caribbean and had good snorkeling. We saw star fish and a huge sting ray. Left time for shopping. San Juan we booked ship excursion to the Rainforest that included the airport transfer. It was a long drive but absolutely beautiful with great views. Norwegian did a great job with picking excursion companies. Read Less
Sail Date February 2020
I booked this cruise because I had not been to the ports before. The embarkation in PR was super easy and organized. Was in my cabin and had my luggage really quickly. Saw Howl at the Moon every night it was open. Awesome fun show! ... Read More
I booked this cruise because I had not been to the ports before. The embarkation in PR was super easy and organized. Was in my cabin and had my luggage really quickly. Saw Howl at the Moon every night it was open. Awesome fun show! Comedian Fred Bevil, very funny and the Beatles were great! Food was good. My cabin Steward Richard was amazing. The ports were beautiful. We had very inconvenient times in two ports, which was really bad planning on NCL's part. But we made the best of it and had a great time. In Aruba we rented a jeep and explored. I highly recommend doing this as it was not had to navigate and we saw a lot. St. Lucia we got a tour. The tour guide was not great and talked non stop, but the scenery was amazing. St. Kitts, we got a private tour and it was way better and we had a great time. Read Less
Sail Date February 2020
On off the ship the fastest we have ever had .the ship is very large with many thing to to.the casino is very big they have a lot of table games .they could use a upgrade on there slots.food in all dining venues was very good and always ... Read More
On off the ship the fastest we have ever had .the ship is very large with many thing to to.the casino is very big they have a lot of table games .they could use a upgrade on there slots.food in all dining venues was very good and always hot. Had only one problem the breakfast in taste was really bad.pool areas nice .I wish the Beatles tribute band played in the main theater more cause the cavern club is way to small.for smokers out there they have two spots one buy the main pool.the other in spice h 2 o on side smoking with a bar and 20 to 25 table s with umbrellas the other side non smoking with food..we had no problem with water like so many others did..with all that said enjoy the ship cause we had a lot of fun .and remember you are on vacation in the Caribbean so have fun. Read Less
Sail Date February 2020
I booked Norwegian because I have enjoyed my previous 2 cruises with them. I love the free-style dining and always felt like I had great value for an exceptional overall experience. Not this time. Here is why I would consider another ... Read More
I booked Norwegian because I have enjoyed my previous 2 cruises with them. I love the free-style dining and always felt like I had great value for an exceptional overall experience. Not this time. Here is why I would consider another cruise line or at the very least a different ship than Encore. Pool layout - The top deck is broken down into 3 somewhat equal areas. The Haven, The main pool/kid pool and The Aft that has the go-cart track and laser tag. This is a terrible design. The Haven does not need 33% of the boat - We were able to check it out (someone left a door open and it was EMPTY). Everyone else had to fight for EVERY single chair available. Literally there were NO chairs available (in the sun) if you were out after 9am. And some of the chairs left you with no space to even stretch your legs out. TERRIBLE. Other Norwegian cruises have had "stages" the band is off to corner and there is no dancing or stage area. So basically no entertainment. The cruise director NEVER saw him on the pool deck. People go to the pool to be entertained and get sun and go in the pool. OH the pool... one day it was closed (I guess the waves were too much - but how would the guests know -NO staff or director gave us updates) a Full Pool day with a closed pool. I can't comment if the Haven pool was open that day but wouldn't surprise me if it was. OH and another Pool day someone threw up in the pool at 11am. Without any urgency or communication the pool was drained and refilled at 4:30 or so the pool was finally opened. Seriously 5 1/2 hours in the sun/heat and it takes that long to refill what a JOKE and complete disgrace of a service and expectations we paid for. The Fifties Dinner - Specialty dinning for burgers REALLY ? It takes up valuable space on the top deck that could be used for more pool area. Poor design. The jogging track is a joke how short it is because the pool area is so small (because of the Haven and Track) Internet - paying for water when you have the ultimate drink package - the list goes on and on how they charge you at every corner. Kinda like flying on a cheap airline only to find out they charge $$$ for bags and carryon's. The casino TERRIBLE.... they have a dedicated smoking section (closed doors) so it makes the rest of the casino smaller so they can cater to the smokers. I have done decent (as well as can be expected at slots) on other cruises - this one seems like they have turned the knob up on how tight they are. Payouts were awful - bonus games paid virtually nothing. Other cruises (Princess) I felt like Royalty that I was more than $$ ... This past cruise felt anything but that was treated like were just a number and a $. It will be awhile if ever before I choose Norwegian again. Read Less
Sail Date February 2020
I would not cruise on the Encore again. If you like Norwegian, try the Breakaway or Getaway instead. Overall, the food in the main dining rooms and buffet was good. We were a party of 8 and never had to wait more than 10 minutes for a ... Read More
I would not cruise on the Encore again. If you like Norwegian, try the Breakaway or Getaway instead. Overall, the food in the main dining rooms and buffet was good. We were a party of 8 and never had to wait more than 10 minutes for a table at dinner without a reservation (we only made a reservation the first night on the ship) We didn't go to any of the specialty restaurants, however many people on the cruise said that Cagney's was the best. We primarily went to Taste and Savor for dinner and never had an issue finding something we would eat (many times we ordered multiple appetizers, entrees or desserts). We did have dinner one night in the Manhattan Room and found it to be a little more formal. It was also dark and the service was slow. For breakfast and lunch, we split the time between the dining rooms and the buffet. The buffet had a variety of options, including a station for Indian and Asian selections which were great. At breakfast, there was an omelet station to get made to order omelets and eggs. The kids loved the soft server ice cream stations, pizza, and mac-n-cheese. My only negative is that there wasn't a formal night with a more fancier menu (surf and turf, crab legs etc...) The Go-Carts, Laser Tag, and Galaxy Pavilion are all additional charges. $15 for each Go-Cart Ride, $9.95 for each Laser Tag, and $8 for each virtual ride in the Galaxy Pavilion. We paid for 2 Go-Cart Rides, 2 Laser Tags, and 1 day session for the Galaxy Pavilion which was $49 for the day for our 15 year old. They do have unlimited packages for each or all, however they were expensive and not worth the extra money. Also, making reservations for the Go-Carts and Laser Tag didn't matter, because you still had to wait at least a half hour after your scheduled time slot. As for the Pools, both the adult and kids pool were small (and closed the first 2 days at sea) and there wasn't enough open deck space or chairs for the amount of people on this ship. If you didn't get to the pool area by 8:00 AM, forget about finding 2 chairs together. Choir of Man is definitely the star show on this cruise. Kinky Boots was just OK. The musicians were average at best and the DJ's should just stick to playing top 40 and Reggae. I'm an avid music listener and found that I only knew 1 out of every 5 songs they played the entire week on the pool deck. The MC's at the nightly parties were annoying and it would have been better if they just had the DJ. My 15 year old son and his friends joined the Entourage Club but found that there wasn't much to do there other than a single air hockey table, foosball table, and a few game consoles. And the daily teen activities (other than 1 game of dodgeball) were not very fun or interesting. How about planning a scavenger hunt, a tour of the non-public parts of the ship, more competitions etc... Service for the most part was good, but nothing to rave about. Never had to wait long at any of the bars to get a drink. The waiters were nice, but not very personable. I would much rather of had the same table and waitstaff each night at dinner to get to know them and for them to get to know us (know what drink we wanted each night, any dessert we particularly liked etc..). The room stewards did a great job of making sure our beds were made and turn-down service done each night when we got to our rooms. My wife was disappointed they didn't make any animals with the towels like they had on other cruises. All other personnel on the ship were friendly and accommodating. I would give 5 stars to the ship's cleanliness, however the design of the ship is poor. Too much space allocated to Vibe, Go-Carts, and Laser Tag and too little space allocated to pool and sundecks. Also, a sports court would have been a better use of the space that the laser tag takes up. Read Less
Sail Date February 2020
You're already paying a huge amount to go and then they charge you insane daily service fees for nothing just to be in you room you paid for. We always had "do not disturb" on room door so we never used the stewardess cause ... Read More
You're already paying a huge amount to go and then they charge you insane daily service fees for nothing just to be in you room you paid for. We always had "do not disturb" on room door so we never used the stewardess cause we are already neat and clean. WE ate the buffet only which is all included in the prices... Limited on drinks, cofffee is horrible. ALL the cakes and dessert are like fancy cardboard (sure taste like it). Only the ice cream was decent. Gym is so tiny and crowded. The observer deck is horribly laid out, only limited chaise lounges (ocean view)... all the rest are just coffee table and chairs which people would sit and wait to grab a chaise as soon as person stood up. They note on the LAST night that the service fees charged to your room are mandatory. What the ! Didn't know we were charged 7nights of service fee for nothing. Obsurd! Restrooms always had issues. Most of the toilets DO NOT work properly. even some soap dispensers dont work. just save yourself the money and headache book another cruise line.. Read Less
Sail Date February 2020
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